Zebra Technologies ZBR4EZ3 EZ320 with BT radio User Manual 2 of 3

Zebra Technologies Corporation EZ320 with BT radio 2 of 3

Contents

user manual 2 of 3

26EZ320 User GuideNylon Soft CaseThe EZ320 printer also has the option of being used with a Nylon Soft Case (not included) which allows the user greater portability. The case loops onto a user’s belt and provides ac-cess to the printer’s paper path and printer controls. Use of the soft case is illustrated in Figure 14 below. Figure 14: Using the Optional Soft Case Belt 1) Slide the EZ320 printer into the soft case so that the paper exit path lines up with the opening on the case.2) The belt is fed through the belt loop on the back of the soft case to secure in place.
27EZ320 User GuidePreventive MaintenanceExtending Battery Life• Always observe the safety precautions in the Lithium-Ion Battery Technical Bulletin included with each Battery Pack. • Never expose the battery to direct sunlight or tempera-tures over 60° C (140° F).• Do not charge the battery when the temperature exceeds 45° C (113° F).• Always use a Zebra power supply designed specifical-ly for the EZ320 printers. Use of any other kind of power supply may damage the battery.• Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the op-timum media for your application.• If you print the same text or graphic on every label, con-sider using a pre-printed label.• Choose the correct print darkness, and print speed for your media. NOTE: The Tone setting can be modied via a Set/Get/Do command. Please refer to the CPCL Programming Manual at www.zebra.com/manuals for details.• Remember that any rechargeable battery will lose its ability to maintain a charge over time. It can only be re-charged a finite number of times before it must be re-placed. Always dispose of batteries properly. • If you print while charging the battery, charge times will be prolonged. Extensive printing while charging could deplete the battery enough to cause the low battery warning indicator to turn on. You should suspend printing at that time and allow the battery to re-charge completely.continued
28EZ320 User GuideGeneral Cleaning Instructions Caution • To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Always turn the printer o before performing any cleaning procedures. Use care when working near the tear bar. The edges are very sharp. Caution • The printhead can be very hot after prolonged printing. Allow it to cool o before attempting any cleaning procedures. Only use the cleaning pen or a cotton swab saturated with alcohol for cleaning the printhead. Caution • Use only cleaning agents specied in the following tables. Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer.Area Method IntervalPrintheadUse a Zebra cleaning pen or a 70% Isopropyl alcohol solution on a cotton swab to clean the print elements from end to end (the print elements are located in the thin gray line on the printhead). After every five rolls of media (or more often, if needed)PlatenRotate the platen roller and clean it thoroughly with a Zebra cleaning pen or a 70% Isopropyl alcohol solution and a cotton swab.Tear barClean thoroughly with a Zebra cleaning pen or a 70% Isopropyl alcohol solution and a cotton swab.Exterior Water dampened cloth As neededMedia Compartment Interior Brush/air blow. After every five rolls of media (or more often, if needed)Media/Black Bar SensorEZ320 Cleaning Instructions
29EZ320 User GuidecontinuedFigure 15: EZ320 Cleaning Note • Twelve packs of approved cleaning pens are available from Zebra as p/n AN11209-1. Caution • To avoid possible personal injury or damage to the Printer, never insert any pointed or sharp objects into the Printer.Media CompartmentTear BarMedia/Black Bar SensorPrinthead ElementsPlaten Surface
30EZ320 User GuideTroubleshootingInterpreting IndicatorsThe printer’s indicators display various printer functions and their status. Check the indicator status, then refer to the Troubleshooting topic referenced in the chart.Function Indicator ColorIndicator Status: SteadyIndicator Status: BlinkingTroubleshootingTopicBattery Status IndicatorGreenIndicates printer is on and battery condition is OK to use.One (of three) LED’s blinks and printer beeps to signify Low Battery3Charger Amber/GreenOff indicates battery is not charging. Am-ber indicates battery is charging. Gr een indicates battery is charged.N/A 1,6,10Error Amber Off indicates no error condition. No media or media door is open.Application may be missing or corrupted2,4,7,9Bluetooth BlueBluetooth: Printer has paired with another Bluetooth device.Solid blue indicates connected. Fast blink-ing indicates data is being received5,8Troubleshooting Topics1. No power:• Ensure you press and hold the Power switch until the Battery Status Indicator lights come on.• Check that battery is installed properly.• Recharge or replace battery as necessary.2. Media does not feed: • Be sure Media Cover is closed and latched.• Check media compartment. Ensure media is not binding on the sides of the compartment.3. Poor or faded print• Clean printhead.• Check battery for possible damage. Recharge or replace as necessary.• Check quality of media.• Check the “Tone” setting using Zebra Setup Utility.
31EZ320 User Guide4. Partial or missing print:• Check media alignment.• Clean printhead.• Ensure Media Cover is properly closed and latched.5. No print:• Replace battery.• Check cable to terminal.• (Bluetooth units only) Re-Pair Bluetooth connection with Master device.6. Reduced battery life:• Check battery date code — if battery is one to two years old, short life may be due to normal aging.• Recharge or replace battery.7. Flashing Amber indicator:• Check that media is loaded and that printhead is closed and securely latched.• If media is present and latch is closed, indicates that no application is present or application is corrupted. Program must be re-loaded.8. Communication Error:• (Bluetooth units only) Check that media is loaded, head is closed and blue communication link light is on.•(USB) Replace cable to terminal.9. Label Jam:• Open media cover.• Use Isopropyl alcohol to clean printer in area of jammed label.10. Battery Pack Is Hard to Install• Do not force the battery into place. • Verify you are seating the battery properly in the battery compartment.
32EZ320 User GuideResetting an EZ320 Printer If the printer has locked up and is not responding to any operator inputs or external commands from a connected terminal, you can perform a forced reset as follows: 1. Press and hold the power button for 5 seconds and then release. The printer will power down. 2. Re-start the Printer as usual. Any pending data in the printer will have been deleted and must be re-sent.Determining Your Printer VersionThe printer build date is identied by the Year and Week codes of the printer serial number label located on the bottom of the unit. (See Figure 16 below).Zebra Technologies Corporation EZ3207,4V 15AThis product is covered by one or more Zebra US patents.Made in China中PLACE BAR CODE HEREPLACE BAR CODE HERE序列号: XXEZSYYWWNNNNXXX-XXXXXXXX-XXPCC: Figure 16: Determining Your Printer Version 2 Digit Product Code2 Digit Customer CodeSite CodeDate CodeYYWWNNNNWeek (01-52)Last 2 Digits of year (00-99Sequential Number (00001-99999)Resets each week
33EZ320 User GuideTroubleshooting TestsPrinting a Conguration LabelTo print out a listing of the printer’s current configuration fol-low these steps:1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back)2. Press and hold the Feed Button.3. Press and hold the Power button and keep the Feed button pressed. 4. When the printer turns on, release the Power button, and once printing starts, release the Feed button. Refer to Figures 17a, 17b, and 17c for a sample configuration printout.Communications DiagnosticsIf there is a problem transferring data between the computer and the printer, try putting the printer in the Communications Diagnostics Mode. The printer will print the ASCII characters and their text repre-sentation (or the period ‘.’, if not a printable character) for any data re-ceived from the host computer To enter Communications Diagnostics Mode:1. Print a configuration label as described above. 2. At the end of 2nd diagnostics report, the printer will print: “Press FEED key to enter Diagnostics mode”.3. Press the FEED key. The printer will print: “Entering Diagnostics mode”. Note • If the FEED key is not pressed within 3 seconds, the printer will print “Diagnostics mode not entered” and will resume normal operation.4. At this point, the printer is in Diagnostics mode and will print the ASCII hex codes of any data sent to it, and their text representa-tion (or “.” if not a printable character).Additionally, a file with a “.dmp” extension containing the ASCII in-formation will be created and stored in the printer’s memory.
34EZ320 User GuideTo terminate the Communications Diagnostics Mode and re-turn the printer to normal operations:1. Turn the printer OFF.2. Wait 5 seconds.3. Turn the printer ON.Calling Technical SupportIf the printer fails to print the configuration label, or you en-counter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found in Appendix D of this manual. You will need to supply the following informa-tion:• Model number and type (e.g. EZ320)• Unit serial number (Found on the large label on the back of the printer, also found in the configuration label print-out. Refer to Figure 17a.)• Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)
35EZ320 User GuideUnit Serial NumberApplication NumberPrint Head TestThis example has a Bluetooth™ radio installed. Figure 17a: Conguration Label Example
36EZ320 User GuidecontinuedFlash Memory SizeMaximum Label Size Figure17b: Conguration Label Example (continued)Bluetooth radio parameters
37EZ320 User Guide Figure 17c: Conguration Label Example (continued)Amount of Memory AvailableResident Fonts
38EZ320 User GuideSpecifications Note.- Printer specications are subject to change without notice.Printing Specications Parameter EZ320Print Width Fixed width 74,0 mm (2.91 in.) Print Speed (typical)* 50,8 mm/second (2 in. per second)Print Head Life, calculated 25400000 mm (1 million inches) of media fedPrint Density 8 dots/mm (203 dots/inch) Printhead Burn Line to Tear Edge 5,0 mm (.197 in.) * Extreme temperatures and print densities may aect print speed. Please contact Zebra for guidance to maximize the performance of your solution.Memory and Communications Specications, EZ320Flash Memory 8 MB SRAM 16 MBStandard Communications USB 2.0 Full Speed Interface (12 Mbps) Standard Bluetooth compliant with Bluetooth specification 2.0
39EZ320 User GuideMedia SpecicationsParameter EZ320Width 80,0 mm ±1 mm (3.15 in. ± 0.03 in.)Max. Printable AreaWidthLength74,0 mm (2.91 in.)14,5 mm (.57 in.) min. to 813 mm (32 in.) maxMedia Thickness 0.060 mm to 0.1143 mm (.0023 in to .0045 in)Max. Media Roll dia. 42,0 mm (1.65 in.) O.D.Label Inner Core Diameter 10,2 to 19,0 mm (0.40 to 0.75 in.)Black Mark DimensionsThe reflective media black marks should extend from the right side of the roll on the front side of the media.Minimum mark width: 7 mm (0.28 in.) perpendicular to edge of media, starting from the right edge of the roll when looking at the print side of the media.Mark length: 3,0-11,0 mm (0.12 - 0.43 in.) parallel to edge of the roll. (See illustration below).7,0 mm (0.28”)3,0 mm-11,0 mm (0.12”-0.43”)minimum Black Mark Dimensions)
40EZ320 User GuideFont and Bar Code Specications for EZ320Linear & 2-D Bar Bar Codes AvailableCodabar (NW-7)UCC/EAN 128UCC composite A/B/CCode 39Code 93Code 128EAN 8, 13, 2 and 5 digit extensionsEAN-8 compositeEAN 13 compositelnterleaved 2 of 5MSI/PlesseyFIM/POSTNETIntelligent Mail BarcodeUPC-A, 2 and 5 digit extensionsUPC-E, 2 and 5 digit extensionsUPC-A compositeUPC-E compositeQR CodeMaxiCodePDF 417GS1 DataBar (RSS-14) GS1 DataBar (RSS-14) expandedGS1 DataBar (RSS-14) truncatedGS1 DataBar (RSS-14) limitedGS1 DataBar (RSS-14) stackedGS1 DataBar (RSS-14) stacked omnidirectionalAztecRotation Angles0°, 90°, 180°, and 270°continued
41EZ320 User GuideFonts AvailableGBUNSG24.CPF Simplified Chinese 24x24GBUNSG16.CPF Simplified Chinese 16x16CTUNMK24.CPF Traditional Chinese 24x24Note: GB-18030 and BIG5 both support ASCII character sets.The default EZ320 Encoding is GB-18030. To print Traditional Chinese, use ENCODING BIG5 command. See below for font and encoding selection as well as examples.Pre-loaded Fonts1. GBUNSG24.CPF• Description: Simplified Chinese 24x24• Encoding Command: GB18030 (default)• Example (Label Mode): ! 0 200 200 300 1 ENCODING GB18030 TEXT GBUNSG24.CPF 0 10 50 add text here. . . PRINT• Example (Line-print Mode): ! U1 ENCODING GB18030 ! U1 SETLP GBUNSG24.CPF 0 24 add text here, line 1 add text here, line 2 2. GBUNSG16.CPF• Description: Simplified Chinese 16x16• Encoding Command: GB18030 (default)• Example (Label Mode): ! 0 200 200 300 1 ENCODING GB18030 TEXT GBUNSG16.CPF 0 10 50 add text here. . . PRINT• Example (Line-print Mode): ! U1 ENCODING GB18030 ! U1 SETLP GBUNSG16.CPF 0 24 add text here, line 1 add text here, line 2
42EZ320 User Guide3. CTUNMK24.CPF• Description: Traditional Chinese 24x24• Encoding Command: BIG5• Example (Label Mode): ! 0 200 200 300 1 ENCODING BIG5 TEXT CTUNMK24.CPF 0 10 50 add text here. . . PRINT• Example (Line-print Mode) ! U1 ENCODING BIG5 ! U1 SETLP CTUNMK24.CPF 0 24 add text here, line 1 add text here, line 2*SimSun is provided under license from Ascender Corporation. SimSun is copyright ZHONGYI Electronic and Microsoft Corporation.
43EZ320 User GuidePhysical, Environmental and Electrical SpecicationsParameter EZ320Weight w/ battery, excluding media 295g. (.65 lbs.)TemperatureOperating : -10° to 50° C (14° to 122° F)Charging: 0° to 40° C (32° to 104° F)Storage w/o battery: -25° to 60° C (-4° to 140° F) Storage w/ battery: -25° to 45°C (-4° to 113° F) Relative Humidity Operating: 10% to 90% (non-condensing) Storage: 10% to 90% (non-condensing)Battery Lithium-Ion 2S-1P, 7.4 VDC (nominal); 1150 mAHr. Printer Input Power 12.0 VDC ±10%; 2A maxIngression Protection (IP) Rating425 1 Figure 18: USB Communications Port USB Communications PortPin# Signal Name Type Description1 VBUS - USB Bus Power2 USB - bi-directional I/O signals3 USB + bi-directional I/O signals4 USB_ID - Identifies A/B connector5 Return - Ground
44EZ320 User Guide2.55"5.54"4.32"100.8 mm(3.97 in.)125 mm (4.92 in.)48 mm(1.89 in.) Figure 19: EZ320 Overall Dimensions125 mm (4.92”)(1.89”) 48 mm100.8 mm (3.97”)
45EZ320 User GuideEZ320 Accessories DescriptionAdjustable belt strap p/n P1033361 (included)Protective carrying case P1033362 (optional)AC Adapter AT17947-1 (included)Extra battery packs (p/n P1026078)Single bay battery charger (optional) Refer to Appendix A for information on Data I/O Cables For more details on available accessories, contact your authorized Zebra re-seller.
46EZ320 User Guide AppendicesAppendix AInterface Cables- GND- D+- D-- VBUS - VBUS- D-- D+- NC- GNDUSB CablePart Number AT17010-1; USB A to USB Mini B Cable MORE INTERFACE CABLES Contact the Factory or your Zebra Sales Representative for more information on interface cables to most major manufacturer’s data terminals. You may also visit the Zebra Web site at http://www.zebra.com for a listing of interface cables for all series of Zebra mobile printersAppendix BMaintenance SuppliesIn addition to using quality media provided by Zebra, it is recom-mended that the printer be cleaned as prescribed in the maintenance section. The following items are available for this purpose:• Cleaning Pen (12 pack), Reorder No. AN11209-1• Cleaning Pads (10 pack), Reorder No. AN11207-1
47EZ320 User Guide AppendicesAppendix CMedia SuppliesPlease make sure that the media supplies used in the EZ320 conform to the specifications listed below for the printer. The different media types outlined in the following table were tested and verified to work properly in the EZ320.EZ320 MediaDescription Weight Width Thickness Roll OD Core ODNon-topcoated direct thermal receipt paper60g/m280 mm +/- 1 mm 0.058 mm 40 mm 12.7 mmNon-topcoated direct thermal receipt paper100g/m280 mm +/- 1 mm 0.086 mm 40 mm 12.7 mmNon-topcoated direct ther-mal receipt paper, black bar100g/m280 mm +/- 1 mm 0.086 mm 40 mm 12.7 mmTopcoated direct thermal receipt paper80g/m280 mm +/- 1 mm 0.081 mm 40 mm 12.7 mmDirect thermal polypropyl-ene receipt, perforations80g/m280 mm +/- 1 mm 0.081 mm 40 mm 12.7 mmNon-topcoated direct ther-mal receipt paper, black bar100g/m260 mm +/- 1 mm 0.086 mm 40 mm 12.7 mmDirect thermal polypropyl-ene receipt, non-perforated80g/m260 mm +/- 1 mm 0.081 mm 40 mm 12.7 mm
48EZ320 User Guide AppendicesAppendix DProduct Support When calling with a specific problem regarding your printer, please have the following information on hand:• Model number/type (e.g. EZ320)• Unit serial number• Product Configuration Code (PCC)For Product Support Contacts, see the table on the next page or contact your local re-seller.Zebra Technologies Corporation EZ3207,4V 15AThis product is covered by one or more Zebra US patents.Made in China中PLACE BAR CODE HEREPLACE BAR CODE HERE序列号:XXEZSYYWWNNNNXXX-XXXXXXXX-XXPCC:EZ320 Serial Number Label Serial Number Bar CodePCC Bar Code
49EZ320 User Guide AppendicesIn the Asia Pacic region contactRegional Headquarters Technical Support Customer ServiceZebra Technologies Asia Pacic, LLC120 Robinson Road#06-01 Parakou BuildingSingapore 068913T: +65 6858 0722F: +65 6885 0838T: +65 6858 0722F: +65 6885 0838E: tsasiapacic@zebra.comFor printers, parts, media, and ribbon, please call your distributor, or contact us.T: +65 6858 0722F: +65 6885 0837Regional Oce Technical Support Customer ServiceBeijing China Regional OceRoom 2103/2105Global Trade Center Tower A36 North Third Ring Road EastDongcheng DistrictBeijing 100013, P.R. ChinaT: +86 10 5825 7428F: +86 10 5825 7429T: +65 6858 0722F: +65 6885 0838E: tschina@zebra.comFor printers, parts, media, and ribbon, please call your distributor, or contact us.T: +65 6858 0722F: +65 6885 0837Guangzhou China Regional OceRoom 3318, 33/F Oce TowerChina shine Plaza, 9 Linhexi RoadTianhe District, Guangzhou 510610, P.R.C.T: +86 20 3810 7798F: +86 20 3810 7783T: +65 6858 0722F: +65 6885 0838E: tschina@zebra.comFor printers, parts, media, and ribbon, please call your distributor, or contact us.T: +65 6858 0722F: +65 6885 0837Shanghai China OceRoom 2308-2312Plaza66 Tower21366 Nanjing Road(w)Shanghai 200040, P.R. ChinaT: +86 21 5175 8558F” +86 21 6288 8393T: +65 6858 0722F: +65 6885 0838E: tschina@zebra.comFor printers, parts, media, and ribbon, please call your distributor, or contact us.T: +65 6858 0722F: +65 6885 0837Product Support Contacts
50EZ320 User Guide AppendicescontinuedAppendix EProduct DocumentationPlease refer to Zebra’s web site (see below) at www.zebra.com.cn/products for finding specific product documentation and software downloads for the EZ320 printer.
51EZ320 User GuideIndexAAccessoriesBelt strap 25Soft case 26list of 45BBattery, charging 12Battery, installing 10Battery life, tips for ex-tending 27Battery, removing 11Bluetooth Device Address (BDA) 23Bluetooth™ Networking Overview 23CCleaninggeneral instructions 29CommunicationsUSBConnector signals 43with a cable 22Communications diagnos-tics 33Configuration Labelprinting 34DDamage, shipping 7MManualCPCL Programming 7Medialoading 80 mm 1660 mm 18black bar sensors 18OOperator Controls 19PProgramming languageCPCL 7SSafety Precautionsplacement of charger 15Single Bay Charger 14SpecificationsFont/bar Code 40Media 39Memory/communications 38Physical 43printing 38TTechnical Support, contacting 34TroubleshootingCommunications Diagnostics Mode 33control panel indicators 30Troubleshooting tests 33printing a configuration label 21,33EZ320 configuration label example 35,36,37Troubleshooting Topics 31WWireless communicationsBluetooth™ radio 23
52EZ320 User GuideMobile PrinterEZ320™Zebra Technologies Corporation475 Half Day Road, Suite 500Lincolnshire, IL 60069Phone: 1.847.634.6700 or 1.800.423.0442Fax: 1.847.913.8766Patent NumbersD275,286D347,021D389,178D430,199D433,702D549,768 3,964,6734,019,6764,044,9464,360,7984,369,3614,387,2974,460,1204,496,8314,593,1864,607,1564,673,8054,736,0954,758,7174,816,6604,845,3504,896,0264,897,5324,923,2814,933,5384,992,7175,015,8335,017,7655,021,6415,029,1835,047,6175,103,4615,113,4455,140,1445,132,7095,142,5505,149,9505,157,6875,168,1485,168,1495,180,9045,229,5915,230,0885,235,1675,243,6555,247,1625,250,7915,250,7925,262,6275,267,8005,280,1635,280,1645,280,4985,304,7865,304,7885,321,2465,335,1705,364,1335,367,1515,372,4395,373,1485,378,8825,396,0535,396,0555,399,8465,408,0815,410,1395,410,1405,412,1985,415,4825,418,8125,420,4115,436,4405,444,2315,449,8915,449,8935,468,9495,479,0005,479,0025,479,4415,486,0575,503,4835,504,3225,528,6215,532,4695,543,6105,545,8895,552,5925,570,1235,578,8105,589,6805,612,5315,642,6665,657,0665,768,9915,790,1625,791,7965,806,9935,813,3435,816,7185,820,2795,848,8485,860,7535,872,5855,874,9805,909,2335,976,7205,978,0045,995,1285,997,1936,004,0536,010,2576,020,9066,034,7086,036,3836,057,8706,068,4156,068,4156,095,7046,109,8016,123,4716,147,7676,151,0376,201,255 B16,231,253 B16,261,0096,261,0136,267,5216,270,072 B16,285,845 B16,292,5956,296,0326,364,5506,379,058 B16,409,401 B16,411,397 B16,428,227 B26,530,7056,540,1226,607,3166,609,8446,874,9586,899,477This product and/or its use may be covered by one or more of the following US patents and corresponding international patents worldwide
Mobile PrinterEZ320™Zebra Technologies Corporation475 Half Day Road, Suite 500Lincolnshire, IL 60069Phone: 1.847.634.6700 or 1.800.423.0442Fax: 1.847.913.8766

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