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MC21XX SERIES

MOBILE COMPUTER

USER GUIDE

LIM

IMINARY

PRELIM

ELI

PRELIMINARY

MC21XX SERIES MOBILE COMPUTER

USER GUIDE

72E-155020-01

Rev. 101411

October 2011

PRELIMINARY

USE

ii MC21XX Series User Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,

without permission in writing from Motorola. This includes electronic or mechanical means, such as

photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to

change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on

a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each

software and firmware program delivered hereunder (licensed program). Except as noted below, such license

may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of

Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under

other program material, create a derivative work from a licensed program, or use a licensed program in a

network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on

the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in

whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed

program delivered to the user or any portion thereof.

Motorola reserves the right to make changes to any software or product to improve reliability, function, or

design.

Motorola does not assume any product liability arising out of, or in connection with, the application or use of

any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,

intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in

Motorola products.

en cons

n c

permitted un

itte

of a licensed progr

of a license

a licensed program in

a licensed prog

Motorola’s copyright

Motorola’s copyrigh

authorized copies it m

authorized

MINAR

, or reverse engineer

r reverse enginee

roduct to improve relia

uct to improve reli

of, or in connection w

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ation, estoppel, or otheon, estoppel

PRELIMIN

y exists for equipmeny exists for equipme

iii

Revision History

Changes to the original guide are listed below:

Change Date Description

ARY

PRELIMINAR

iv MC21XX Series User Guide

PRELIMINARY

TABLE OF CONTENTS

Revision History .............................................................................................................................. iii

About This Guide

Introduction ..................................................................................................................................... i

Documentation Set ................................................................................................................... i

Configurations................................................................................................................................. ii

Software Versions..................................................................................................................... ii

Chapter Descriptions ...................................................................................................................... iii

Notational Conventions................................................................................................................... iii

Related Documents and Software .................................................................................................. iv

Service Information ......................................................................................................................... iv

Chapter 1: Getting Started

Introduction .................................................................................................................................... 1-1

Unpacking the Mobile Computer .................................................................................................... 1-1

Features ......................................................................................................................................... 1-2

Mobile Computer Startup ............................................................................................................... 1-3

Install microSD Card ................................................................................................................ 1-3

Install Main Battery .................................................................................................................. 1-4

Battery Charging ............................................................................................................................ 1-5

Spare Battery Charging ................................................................................................................. 1-7

Starting the MC21XX ..................................................................................................................... 1-7

Calibration Screen ................................................................................................................... 1-7

Main Battery Removal .................................................................................................................... 1-8

Turning Off the Radios ................................................................................................................... 1-9

WLAN Radio ............................................................................................................................ 1-9

Safe System Shutdown/Re-boot .................................................................................................... 1-9

Chapter 2: Operation

Introduction .................................................................................................................................... 2-1

Power Button ................................................................................................................................. 2-1

Windows CE Sample Applications Window ................................................................................... 2-1

RELIMINAR

ARY

...............................

............................

..............................

........................

...............................

..........................

...............................

..............................

..........................................................

...............................

..............................

.........................

ware .......................................

........................................................

arted

rted

..............................

e Mobile Computer e Mobile Computer

............................................................

Computer Startup ...Computer Startup ...

stall microSD Card stall microSD C

Install Main BatteryInstall Main Batter

ry Charging ...ry Char

attery Chatter

e MCe M

MC21XX Series User

Guide



Windows CE Desktop .................................................................................................................... 2-2

Using the Keypad to Navigate Applications ................................................................................... 2-2

Key Combinations .................................................................................................................... 2-2

Selecting Items .................................................................................................................. 2-3

Adjusting the Volume ..................................................................................................................... 2-4

Adjusting the Screen Brightness .................................................................................................... 2-4

Windows CE Status Icons ............................................................................................................. 2-5

Battery Unknown Icon .............................................................................................................. 2-6

Start Button .............................................................................................................................. 2-6

Programs Menu ....................................................................................................................... 2-7

Control Panel ........................................................................................................................... 2-8

Keyboard Input Panel Button ................................................................................................... 2-9

Desktop Display Button ............................................................................................................ 2-9

Task Manager and Properties ....................................................................................................... 2-9

Task Manager .......................................................................................................................... 2-9

Properties ................................................................................................................................. 2-9

Stylus ............................................................................................................................................. 2-10

Entering Information ...................................................................................................................... 2-11

Entering Information Using Keypad ......................................................................................... 2-12

Entering Information Using the Keyboard Input Panel ............................................................. 2-12

Entering Data via the Bar Code Scanner ................................................................................. 2-12

Resetting the MC21XX .................................................................................................................. 2-12

Performing a Warm Boot ......................................................................................................... 2-12

Performing a Cold Boot ............................................................................................................ 2-13

Waking the MC21XX ..................................................................................................................... 2-13

Battery Health ................................................................................................................................ 2-14

Using the Keypad .......................................................................................................................... 2-15

Browser .......................................................................................................................................... 2-16

TEAM Express ............................................................................................................................... 2-17

Installation ................................................................................................................................ 2-17

Group Broadcast Communication Buttons ............................................................................... 2-17

Chapter 3: Data Capture

Introduction .................................................................................................................................... 3-1

Linear Imager ........................................................................................................................... 3-1

1D Laser Scanner .................................................................................................................... 3-1

2D Imaging ............................................................................................................................... 3-1

Operational Modes ............................................................................................................. 3-2

Scanning Considerations ............................................................................................................... 3-2

Laser Scanning and Linear Imaging .............................................................................................. 3-3

Table of Contents vii

Imager Scanning ...................................................................................................................... 3-4

DataWedge .................................................................................................................................... 3-5

Enable DataWedge .................................................................................................................. 3-5

Disable DataWedge ................................................................................................................. 3-5

Adjusting the Scan Beeper Volume ............................................................................................... 3-5

Using CtlPanel ......................................................................................................................... 3-5

Using DataWedge .................................................................................................................... 3-5

Chapter 4: Bluetooth

Introduction .................................................................................................................................... 4-1

Adaptive Frequency Hopping ......................................................................................................... 4-1

Security .......................................................................................................................................... 4-2

Bluetooth Configuration ................................................................................................................. 4-2

Bluetooth Power States ................................................................................................................. 4-3

Cold Boot ................................................................................................................................. 4-3

Warm Boot ......................................................................................................................... 4-3

Suspend ............................................................................................................................. 4-3

Resume .............................................................................................................................. 4-3

Using Microsoft Bluetooth Stack .................................................................................................... 4-4

Power Modes ........................................................................................................................... 4-4

Discovering Bluetooth Device(s) .............................................................................................. 4-4

Available Services .................................................................................................................... 4-5

Chapter 5: Wireless Applications

Introduction .................................................................................................................................... 5-1

Signal Strength Icon ....................................................................................................................... 5-3

Turning Off the Radio ..................................................................................................................... 5-3

Minimum Setup .............................................................................................................................. 5-3

Chapter 6: Accessories

Introduction .................................................................................................................................... 6-1

Single-slot USB Cradle .................................................................................................................. 6-3

Battery Charging ...................................................................................................................... 6-3

Four-slot Charge Only Cradle ........................................................................................................ 6-4

Battery Charging ...................................................................................................................... 6-4

Power LED ............................................................................................................................... 6-4

Four-slot Ethernet Cradle ............................................................................................................... 6-5

Battery Charging ...................................................................................................................... 6-5

LED Charge Indications ........................................................................................................... 6-5

Speed LED ............................................................................................................................... 6-6

Link LED .................................................................................................................................. 6-6

Four-slot Spare Battery Charger .................................................................................................... 6-7

Spare Battery Charging ........................................................................................................... 6-7

Modem Adapter Cable/Modem Dongle .......................................................................................... 6-8

Setup ........................................................................................................................................ 6-9

Connecting to the MC21XX ................................................................................................ 6-9

USB ActiveSync/Charge Cable ...................................................................................................... 6-11

Battery Charging and Operating Power ................................................................................... 6-11

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.....

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......

...............................

........................

..............................

.....................

...............................

........................

..............................

...............................

.................

..............................

...........................

..............................................................

..............................................

...............................

...........................

PRELIMI

..............................

.......................

..............................

................

...............................

..............................

...............................

ssoriesssories

.............................

ot USB Cradle .......USB Cradle ......

ttery Charging .......ttery Charging

r-slot Charge Only Cr-slot Charge Only

Battery ChargingBattery C

wer LED ...wer L

EtherEthe

viii MC21XX Series User Guide

LED Charge Indications ........................................................................................................... 6-12

Holster ........................................................................................................................................... 6-13

Handstrap ...................................................................................................................................... 6-14

Installation ................................................................................................................................ 6-14

Removal ................................................................................................................................... 6-15

Lanyard .......................................................................................................................................... 6-16

Installation ................................................................................................................................ 6-16

Removal ................................................................................................................................... 6-16

Tether Installation .......................................................................................................................... 6-17

Chapter 7: Maintenance & Troubleshooting

Introduction .................................................................................................................................... 7-1

Maintaining the MC21XX ............................................................................................................... 7-1

Battery Safety Guidelines .............................................................................................................. 7-2

Cleaning ......................................................................................................................................... 7-3

Approved Cleanser Active Ingredients ..................................................................................... 7-3

Harmful Ingredients .................................................................................................................. 7-3

Cleaning Instructions ............................................................................................................... 7-3

Special Cleaning Notes ............................................................................................................ 7-3

Materials Required ................................................................................................................... 7-3

Cleaning the MC21XX ............................................................................................................. 7-4

Housing .............................................................................................................................. 7-4

Display ............................................................................................................................... 7-4

Scanner Exit Window ......................................................................................................... 7-4

Connector .......................................................................................................................... 7-4

Cleaning Cradle Connectors .................................................................................................... 7-4

Cleaning Frequency ................................................................................................................. 7-5

Troubleshooting ............................................................................................................................. 7-6

MC21XX ................................................................................................................................... 7-6

Single-slot USB Cradle ............................................................................................................ 7-8

Four-slot Charge Only Cradle .................................................................................................. 7-8

Four-slot Spare Battery Charger .............................................................................................. 7-9

USB ActiveSync/Charge Cable ................................................................................................ 7-9

Appendix A: Specifications

MC21XX and Accessory Technical Specifications ........................................................................ A-1

Appendix B: Keypad

Introduction .................................................................................................................................... B-1

27-Key Keypad ........................................................................................................................ B-1

Glossary

Index

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...

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RELIM

...............................

..............................

........................................................

...............................

................

...............................

..............................

...............................

..............................

adle ........................dle ........................

PRE

Only Cradle ..........Only Cradle ........

e Battery Charger .e Battery Charger .

Sync/Charge Cable

A: SpecificationsA: Specifications

X and AccessoryX and Acc

ABOUT THIS GUIDE

Introduction

This guide provides information about using the MC21XX mobile computers and accessories.

Documentation Set

The documentation set for the MC21XX is divided into guides that provide information for specific user needs.

•

MC21XX Series Quick Start Guide - describes how to use the MC21XX.

•

MC21XX Series Mobile Computer User Guide - describes how to use the MC21XX.

•

MC21XX Series Mobile Computer Integrator Guide - describes how to set up the MC21XX and the

accessories.

•

Microsoft Applications for Windows Mobile 6.1 and CE 6.0 User Guide - describes how to use Microsoft

developed applications.

•

Application Guide for Motorola Enterprise Mobility Devices - describes how to use Motorola Enterprise

Mobility developed applications.

•

EMDK Help File - provides API information for writing applications.

NOTE Screens and windows pictured in this guide are samples and may differ from actual screens.

MINAR

ARY

1XX mobile computer

1XX mobile compute

PRELIMI

C21XX is divided intodivided into

k Start Guidek Start G

- descrescr

Mobile Computer Use

Mobile Computer Us

es Mobile ComputerMobile Comput

soft Applications foroft Applications for

eloped applications.

loped applications.

Application Guide foApplication Guid

Mobility developed

MDK Help FMDK

d in this guide are samphis guide are samp

ii MC21XX Series User Guide

Configurations

This guide covers the following configurations:

Software Versions

This guide covers various software configurations and references are made to operating system or software

versions for:

•

OEM version

•

Fusion version.

OEM Version

To determine the OEM software version:

Tap Start > Settings > Control Panel > System Info icon > System tab.

Fusion Software

To determine the Fusion software version:

Tap Wireless Strength icon > Wireless Status > Versions.

Configuration Radios Display Memory Data

Capture

Operating

System

MC2100 None Color, no touch 128 MB RAM/

256 MB Flash

Linear imager

or 1D laser

Windows CE 6.0

MC2180 WLAN: 802.11 b/g/n

WPAN: Bluetooth

Color touch

screen

128 MB RAM/

256 MB Flash

Linear imager,

1D laser or 2D

imager

Windows CE 6.0

NOTE MC2180 only.

ger

Windo

ear imager,

ear im

D laser or 2D

D laser or

imager

imag

Windows

Wind

RELIMINARY

es are made to operat

es are made to opera

System Info

ystem Info

icon >

on >

About This Guide iii

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started, describes the MC21XX’s physical characteristics, how to install and charge

the batteries, remove and replace the handstrap and how to start the MC21XX for the first time.

•

Chapter 2, Operation, provides basic instructions for using the MC21XX and navigating the MC21XX

software.

•

Chapter 3, Data Capture provides instructions for using the MC21XX to capture data using the linear, 1D

laser or 2D imager.

•

Chapter 4, Bluetooth, explains how to perform Bluetooth functionality on the MC21XX

•

Chapter 5, Wireless Applications, explains how to use the Wireless applications on the MC21XX.

•

Chapter 6, Accessories, describes the accessories available for the MC21XX and how to use the

accessories to charge the MC21XX.

•

Chapter 7, Maintenance & Troubleshooting, includes instructions on cleaning and storing the MC21XX,

and provides troubleshooting solutions for potential problems during MC21XX operation.

•

Appendix A, Specifications, includes a table listing the technical specifications for the MC21XX.

•

Appendix B, Keypad, contains keypad descriptions and special character generation tables.

Notational Conventions

The following conventions are used in this document:

•

The term “mobile computer” refers to the Motorola MC21XX.

•

Italics are used to highlight the following:

•Chapters and sections in this and related documents

•Dialog box, window and screen names

•Drop-down list and list box names

•Check box and radio button names

•Icons on a screen.

PRELIMINARY

XX’s physical charact

XX’s physical char

rap and how to start t

p and how to start t

tructions for using the

tructions for usin

instructions for using

ains how to perform B

s how to perform B

pplicationsp

, explains hexplains h

sories

, describes the a

charge the MC21XX.

Maintenance & TroubMaintenance & Troub

vides troubleshooting vides troubleshooting

endix A, Specificationendix A, Specification

Appendix B, Keypad

onal Convenonal C

owinowi

iv MC21XX Series User Guide

•

Bold text is used to highlight the following:

•Key names on a keypad

•Button names on a screen.

•

Bullets (•) indicate:

•Action items

•Lists of alternatives

•Lists of required steps that are not necessarily sequential.

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

Related Documents and Software

The following items provide more information about the MC21XX.

•

MC21XX Quick Start Guide, p/n 72-155017-xx

•

MC21XX Regulatory Guide, p/n 72-155018-xx

•

MC21XX Integrator Guide, p/n 72E-155021-xx

•

Application Guide for Motorola Enterprise Mobility Devices, p/n 72E-68901-xx

•

Microsoft®Applications for Mobile 6.1 and CE 6.0 User Guide, p/n 72E-108299-xx

•

Enterprise Mobility Developer Kit (EMDK) Help File

•

Windows CE Platform SDK for MC2100c50, available at: http://supportcentral.motorola.com

•

Enterprise Mobility Developer Kit for C (EMDK for C), available at: http://supportcentral.motorola.com

•

ActiveSync software, available at: http://www.microsoft.com.

For the latest version of this guide and all guides, go to: http://supportcentral.motorola.com

Service Information

If you have a problem with your equipment, contact Motorola Enterprise Mobility support for your region.

Contact information is available at: http://www.motorola.com/enterprisemobility/contactsupport.

When contacting Enterprise Mobility support, please have the following information available:

•

Serial number of the unit

•

Model number or product name

•

Software type and version number

Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements.

If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your

equipment for servicing and will be given specific directions. Motorola is not responsible for any damages

incurred during shipment if the approved shipping container is not used. Shipping the units improperly can

possibly void the warranty.

If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that

business partner for support.

PRELIMINARY

numbered lists.

numbered

obility Devices

, p/n 72

, p

nd CE 6.0 User GuideE 6.0 User Guide

EMDK) Help File

MDK) Help File

MC2100c50,

availabl

availab

per Kit for C (EMDK foC (EMDK f

vailable at:

vailable

http://www

/www

this guide and all guidthis guide and all guid

ationation

ve a problem with youve a problem with you

ct information is availct information is

n contacting Entern contacting Enter

ial numbial nu

About This Guide v

Manufacturing Label Location

PRELIMINARY

vi MC21XX Series User Guide

PRELIMINARY

CHAPTER 1 GETTING STARTED

Introduction

This chapter describes the MC21XX physical characteristics, how to install and charge the battery, and how to

start the mobile computer for the first time.

Unpacking the Mobile Computer

Carefully remove all protective material from around the mobile computer and save the shipping container for

later storage and shipping. Verify that the equipment listed below is included:

•

Mobile computer

•

Mini stylus (touch screen configurations only)

•

Battery

•

Power supply

•

Regulatory Guide

•

Quick Start Guide.

Inspect the equipment for damage. If any equipment is missing or damaged, contact the Motorola Enterprise

Mobility Support immediately. See Service Information on page xvi for contact information.

NOTE AC line cord has to be ordered separately.

PRELIMINAR

ARY

racteristics, how to in

ter

material from around rial from around

Verify that the equipmVerify that the equipm

ouch screen configuraouch screen configura

er supplyer supply

Regulatory Guidegulatory Guide

•

Quick Start Guide

Quick Start G

NOTEN

1 - 2 MC21XX Series User Guide

Features

The features of the MC21XX mobile computer are shown in Figure 1-1 and Figure 1-2.

Figure 1-1

MC21XX Mobile Computer (Front View)

Keypad

Display

Power

Scan Buttons

Microphone

MC2180 only

LED Indicator

I/O

Connector

Power Input Port

Volume Down Button

(Default) Programmable

MC2180 only

Volume Up Button

(Default) Programmable

MC2180 only

Navigation Pad

ARY

Scan But

an But

PRELIMINAR

Mobile Computer (Fron

obile Computer (Fron

MINAR

MIN

MINAR

MIN

Microphone

crophone

MC2180 o80 o

Getting Started 1 - 3

Figure 1-2

MC21XX Mobile Computer (Back View)

Mobile Computer Startup

To start using the MC21XX:

•

Install the microSD card (optional).

•

Install the main battery.

•

Charge the main battery and the backup battery.

•

Start the MC21XX.

Install microSD Card

The Secure Device (SD) card provides secondary non-volatile storage (the flash memory is slower than RAM).

The SD card holder is located under the battery.

Exit Window

Mini Stylus

Battery

Speaker

Battery Release Latch

CAUTION Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the microSD card.

Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the

operator is properly grounded.

Do not use the microSD card slot for any other accessories.

PRELIMINARY

puter (Back View)

uter (Back View)

rtup

MC21XX:

he microSD card (opt

tall the main battery.tall the main battery.

Charge the main baCharge the main ba

••

Start the MC21Xrt the MC2

microSDmic

Mini Stylus

Mini

Speaker

Spe

Battery Release

atte

1 - 4 MC21XX Series User Guide

To insert the microSD card:

1. Place the MC21XX face-down on surface.

2. Slide the card holder door down to unlock.

3. Lift the microSD card holder door.

Figure 1-3

Inserting the microSD Card

4. Position the microSD card, with the contacts facing down, into the microSD holder.

5. Close microSD card door.

6. Slide the card holder up to lock.

Figure 1-4

Inserting the microSD Card

Install Main Battery

If the main battery is charged, the MC21XX can be used immediately. If the main battery is not charged, see

Battery Charging on page 1-5. To remove the main battery, see Main Battery Removal on page 1-8.

Insert the battery into the slot, bottom first and press the battery gently into the slot. The battery latches lock

the battery into place.

NOTE Select microSD cards with environmental and/or the write cycle performance specifications that meet or

exceed the application requirements.

microSD Card

tacts facing down, into

tacts facing down, int

PRELI

re 1-4re 1-4

Inserting the mserting the

ain Batteain B

REL

ELI

microSD C

Getting Started 1 - 5

Figure 1-5

Insert Battery

Battery Charging

The main battery can be charged before insertion into the MC21XX or after it is installed. Use the Four-slot

Battery Charger to charge the main battery (out of the MC21XX) or the supplied power supply to charge the

main battery while it is installed in the MC21XX.

Before using the MC21XX for the first time, fully charge the main battery until the LED Indicator remains lit (see

Table 1-1 on page 1-6 for charge status indications). The battery fully charges in less than four hours.

The MC21XX is equipped with a memory backup battery which automatically charges from the main battery

whether or not the MC21XX is operating or is in suspend mode. The memory backup battery retains data in

memory for at least 30 minutes when the MC21XX’s main battery is removed or fully discharged. When the

MC21XX is used for the first time or after the memory backup battery has fully discharged, the memory backup

battery requires approximately 15 hours to fully charge. Do not remove the main battery from the MC21XX for

15 hours to ensure that the memory backup battery fully charges. If the main battery is removed from the

MC21XX or the main battery is fully discharged, the memory backup battery completely discharges in several

hours.

When the main battery reaches a very low battery state, the combination of main battery and backup battery

retains data in memory for at least 72 hours.

Batteries must be charged within the 0° to +40° C (32° to 104° F) ambient temperature range.

To charge the MC21XX using the supplied power supply:

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

7-2.

NOTE Do not remove the main battery within the first 15 hours of use. If the main battery is removed before the

backup battery is fully charged, data may be lost.

MINARY

ARY

PRELIMI

efore insertion into thefore insertion into th

ain battery (out of the battery (out of the

ed in the MC21XX.

MC21XX.

X for the first time, fully

X for the first time, full

for charge status ind

quipped with a memoquipped with a memo

the MC21XX is opera

MC21XX is oper

at least 30 minutes wh

is used for the first timis used for the first tim

requires approximateequires approximate

ours to ensure that thours to ensure that th

MC21XX or the main bMC21XX or the ma

hours.hou

en the main en the

data i data

uidelines for battery safe

elines for battery saf

1 - 6 MC21XX Series User Guide

Figure 1-6

Charging Using Power Supply

1. Connect the AC Line Cord to the power supply.

2. Connect the AC plug to an AC outlet.

3. Lift the rubber plug covering the MC21XX power port.

4. Plug the power supply barrel jack into the power port on the bottom of the MC21XX.

The MC21XX starts to charge. The LED Indicator indicates the charging status.

The following accessories can also be used to charge the battery:

•

Cradle (and a power supply):

•Single-slot USB Cradle.

•

Cables (and a power supply):

•USB ActiveSync/Charge Cable.

•

Chargers (and a power supply):

•Four-slot Spare Battery Charger.

See Chapter 6, Accessories for charging instructions using the accessories.

Table 1-1

LED Indicators

LED Indication

Off

MC21XX

not placed correctly in the cradle; charge cable not connected correctly or

charger is not powered.

Fast Blinking Amber Error in charging. Check placement of the

MC21XX

Slow Blinking Amber

MC21XX

is charging.

Solid Amber Charging complete.

Note: When the battery is initially inserted in the

MC21XX

, the LED flashes once if

the battery power is low or the battery is not fully inserted.

Power Supply

Power Port

Barrel Jack

AC Line Cord

LIMINARY

power port.

wer port

the power port on the

the power port on t

e LED Indicator indica LED Indicator ind

ELI

REL

MC21XXMC21X

not placnot plac

charger is not pharger is not p

Error in ch

mber

MC21MC21

PRE

ng Amberg Amber

AmberAmber

ng accng a

Getting Started 1 - 7

Spare Battery Charging

To charge a spare battery:

1. Connect the Four-slot Battery Charger to the appropriate power source. See Chapter 6, Accessories for

setup instructions.

2. Insert the spare battery, bottom first, into the spare battery charging slot and gently press down on the

battery to ensure proper contact.

The battery starts to charge automatically. The LED Indicator blinks amber to indicate the battery is charging.

See Chapter 6, Accessories for charging indications. The battery usually fully charges in less than four hours.

Starting the MC21XX

Press the Power button to turn on the MC21XX. If the MC21XX does not power on, perform a cold boot. See

Resetting the MC21XX on page 2-12.

When the MC21XX is powered on for the first time, it initializes. The Splash screen appears for a short period

of time. On the MC2180 the Calibration screen appears.

If the MC21XX does not power on, see Resetting the MC21XX on page 2-12.

Calibration Screen

Use the Calibration screen to align the touch screen:

1. Remove the stylus from the stylus holder.

2. Carefully press and briefly hold the stylus tip on the center of the Calibration screen target. Repeat the

procedure as the target moves and stops at different locations on the screen. This enters the new

calibration settings.

Figure 1-7

Calibration Screen

3. Once all of the new calibration settings are input, tap the screen or press the ENTER button to save the

new calibration settings. Press ESC to discard the new calibration settings.

RELIMINARY

y pres

ndicate the battery is

dicate the b

y charges in less than

y charges in less

XX does not power on

oes not power on

nitializes. The

Splash

Spla

pears.

ars.

ing the MC21XX on p

ing the MC21XX

the touch screen:

he stylus holder.

s holder.

riefly hold the stylus tefly hold the stylus

arget moves and stop

arget moves and sto

ngs.

1 - 8 MC21XX Series User Guide

Main Battery Removal

To remove the main battery from an MC21XX:

1. If the MC21XX is in suspend mode, press the Power button to wake the MC21XX.

2. Press the Power button to place the MC21XX in suspend mode.

3. On the MC2180, tap Safe Battery Swap.

On the MC2100, using the navigation pad, scroll down to Safe Battery Swap. Press the Enter key.

4. Wait for the LED Indicator to turn red and then turn off.

5. Using thumbs, push the two battery latches up. The battery ejects slightly.

Figure 1-8

Release Latches

6. Remove the battery from the MC21XX.

CAUTION When removing the battery, follow the Safe Battery Swap procedures below otherwise loss of data or

system corruption may occur.

When in Safe Battery Swap mode, the MC21XX goes into a low power suspend state. All wakeup are

disabled.

CAUTION Replace the new battery within five minutes to prevent loss of data.

PRELIMINARY

1XX.

Battery Swap

attery Swap

. Press

. Pr

ttery ejects slightly.

ects slight

e 1-8

Release Latche

elease Latc

move the batt

move

LIM

ELI

PRELI

PRE

REL

Getting Started 1 - 9

Turning Off the Radios

WLAN Radio

To turn off the WLAN radio tap the Fusion Signal Strength icon on the task tray and select Disable Radio. An

X appears in the icon indicating that the radio is disabled (off).

Figure 1-9

Fusion Signal Strength Icon

To turn the radio back on, tap the Fusion Signal Strength icon on the task tray and select Enable Radio. The

X disappears from the icon indicating that the radio is enabled (on).

See Chapter 5, Wireless Applications for more information.

Safe System Shutdown/Re-boot

To ensure that data is not lost or that system corruption occurs, the user must follow the Safe Battery Swap

procedure when replacing the battery. See Main Battery Removal on page 1-8.

If the MC21XX stops responding first perform a warm boot. A warm boot maintains radio status and registry

settings. Do not perform a cold boot unless necessary.

Performing a cold boot resets the MC21XX to factory defaults and loss of all registry settings.

To perform a warm boot, press and hold the Power button for five seconds.

NOTE MC2180 only.

Fusion Signal Strength Icon

LIMINARY

d select

ect

Dis

con on the task tray an

abled (on).led (

ation.ation.

system corruption occsystem corruption o

ery. See ery. See

ELIM

Main Battery Main Battery

ng first perform a war

perform a w

old boot unless neces

resets the MC21XX tresets the MC21XX t

PREL

m boot, press and holdm boot, press and hold

1 - 10 MC21XX Series User Guide

PRELIMINARY

CHAPTER 2 OPERATION

Introduction

This chapter provides basic instructions for using the MC21XX and navigating the operating system software.

Power Button

Press the Power button to toggle the MC21XX between suspend and resume. When the screen is off the

MC21XX is in suspend mode and when the screen is on the MC21XX is on.

Windows CE Sample Applications Window

The MC21XX contains a set of sample applications that can be installed. By default an installation icon is on

the Desktop. Double-tap the icon to install the sample applications. When installed, the Sample Applications

window appears on the screen whenever the MC21XX re-boots. Refer to the MC21XX Series Mobile

Computer Integrator Guide for installation and configuration.

The Sample Applications window links to sample applications. The sample applications are intended to be

used by application developers as application development examples. These applications were not developed

to support end users. Refer to the Application Guide for Motorola Enterprise Mobility Devices for the sample

applications.

PRELIMINAR

ARY

the MC21XX and nav

the MC21XX and na

the MC21XX between

he MC21XX betwe

nd when the screen ishen the screen is

e Applications We Applications

ontains a set of sampains a set of samp

Double-tap the icon tDouble-tap the icon t

ppears on the screen wppears on the screen w

ter Integrator Guideer Integrator Guide

fofo

Sample ApplicatioSample App

used by application de

used by application

to support end useto support end use

plications.plicatio

2 - 2 MC21XX Series User Guide

Figure 2-1

Sample Applications Window

Windows CE Desktop

The desktop displays the applications available with the Windows CE configurations. For information on using

the Microsoft® applications refer to the Microsoft®Applications for Mobile and CE 6.0 User Guide, p/n

72E-78456-xx.

Figure 2-2

Windows CE Desktop

Using the Keypad to Navigate Applications

The MC2100 screen is a non-touch screen and therefore navigation and control of an application is performed

using the keypad.

Key Combinations

The MC2100 uses special key combinations to easily navigate applications. Table 2-1 lists the key

combinations required to perform various application navigation and control.

dows CE configuration

ws CE configu

tions for Mobile and C

tions for Mobile an

indows CE Desktopindows CE Desktop

e Keypad to Nae Keypad to N

2100 screen2100

keypadkeypa

Operation 2 - 3

Selecting Items

Use a combination of key sequences to select items in a folder or list.

To select continuous items in a folder or list:

1. Open the folder or list.

2. Use the navigation pad to move to the first item to select.

3. Press Orange key to activate the alpha mode.

4. Press SHIFT - navigation pad (either up or down) to select the next item.

5. Repeat the SHIFT - navigation pad combination to select remaining items.

6. Perform the desired function (copy, paste, etc.).

To select multiple items in a folder or list:

1. Open the folder or list.

2. Press Orange key to activate the alpha mode.

3. Use the navigation pad to move to the first item.

4. Press CTRL - navigation pad to move within the list. The item name is outlined.

5. Repeat step 4 to move to the desired item.

6. Press SPACE to highlight the item.

7. Repeat steps 4 through 6 until all items are selected.

8. Perform the desired function (copy, paste, etc.).

Table 2-1

Key Combinations

Action Key Combination

Access the Start menu on the Task bar Press CTRL - ESC

Switch fields within an application Press TAB

Close windows or cancel operations Press ESC

Access the Task Manager Press ALT - TAB

Minimize current window Press ALT - ESC

Access a menu bar Press ALT - CTRL

Press a button in an application window. Press F - TAB until the button is highlighted. Press A - SPACE

Windows Explorer - Select All CTRL - A

Windows Explorer - Cut CTRL - X

Windows Explorer - Copy CTRL - C

Windows Explorer - Paste CTRL - V

Toggle IME mode on/off (Simplified Chinese

only)

Press CTRL - SPACE

ARY

the button is highlighte

utton is highlighte

NAR

INA

TRL

MIN

Press

CTRL

SPA

PRELIMI

uences to select itemsto select ite

s in a folder or list:in a folder or list:

r list.r list.

gation pad to move toation pad to move to

range key to activate range key to activate

SHIFT -

navigation

Repeat the

SHIFT

6.6.

Perform the desform the des

select multipselec

ntnt

2 - 4 MC21XX Series User Guide

Adjusting the Volume

To adjust the beeper volume on the MC2100 and the audio volume on the MC2180:

1. Press Orange key - F1. The volume control box appears.

Figure 2-3

Volume Control Box

2. Use the navigation pad to adjust the volume.

3. After three seconds of inactivity, the settings are saved and the box disappears.

Adjusting the Screen Brightness

To adjust the screen brightness:

1. Press Orange key - F2. The brightness contrast control box appears.

Figure 2-4

Brightness Control Box

2. Use the navigation pad to adjust the contrast.

3. After three seconds of inactivity, the settings are saved and the box disappears.

RELIMINARY

gs are saved and the

re saved and the

. The brightness cont

. The brightness con

Operation 2 - 5

Windows CE Status Icons

The taskbar (at the bottom of the screen) displays the Start button, active programs and status icons. The

taskbar icons are described in Table 2-2. The taskbar icons display the function status, indicate what programs

are active and indicate the battery charge status. The Taskbar buttons are used to access menus,

select/deselect functions or to change display windows.

•

Status Icons: The status icons indicate the function key status. If the FUNC,SHIFT,CTRL, ALT or

ALPHA functions are active the appropriate status icon is displayed.

•

Active Programs Icons: The active applications icons are displayed on the taskbar. If more than one

program is active, icons can be used to toggle between the open programs (applications). Tap on a

taskbar application to maximize the application.

•

AC Power/Battery Status Icons: The AC Power/Battery Status icons are shown in the taskbar to indicate

the present power supply status of the MC21XX. The main battery status icons provide the battery status

in 10% increments from 10% to 100%. The backup battery low icon indicates that the backup battery

charge is low. See Battery Charging on page 1-5 for backup battery charging instructions.

Figure 2-5

Taskbar

Table 2-2

Taskbar Icons

Icon Description

Clock: Indicates the current time.

Battery: This icon indicates that the main battery is charging or that the terminal is operating on AC

power.

Double tapping on this icon opens the Power Properties window.

Indicates that communication with the battery has not been established. After a MC21XX reset, this

icon may be displayed for up to 30 seconds. See,

Battery Unknown Icon on page 2-6

for additional

information.

Indicates that the backup battery is low.

AC Plug: Indicates that the battery is fully charged and the MC21XX is running on external power.

Battery: This icon indicates that the battery is fully charged (100% charged).

The battery status icons provide the battery status in 10% increments from 10% to 100%.

Serial Connection: It is displayed when the terminal is connected to a host computer with a serial

cable.

Start Button

Open Programs and Status Icons

Keyboard Input Panel Button

Desktop Display Button

Window Title Scroll Status Icons

NARY

IFT

he taskbar. If more th

taskbar. If m

grams (applications). T

grams (applications

icons are shown in th

s are shown in th

battery status icons pro

battery status ic

ry low icon indicates t

low icon indicates

ackup battery chargin

PRELIMINA

ELI

Indicates the current

Battery:

Battery

This icon indic

power.power.

Double tapping oDouble tapping o

Indicates thaIndica

icon may n ma

informa

tatus Iconss Icon

Scroll Status IconsScroll Status Icons

2 - 6 MC21XX Series User Guide

Battery Unknown Icon

The Battery Unknown icon displays when communication with the smart battery has not been established. As

part of normal operation this icon may be displayed for 30 seconds following a MC21XX reset.

If the icon displays beyond this 30 second period:

1. Remove and re-seat the battery.

2. If after re-seating the battery, the icon remains, warm boot the MC21XX.

3. If after warm booting the MC21XX, the icon remains, then cold boot the MC21XX.

4. If after cold booting the MC21XX, the icon remains, install a new (tested and working) battery.

5. If the icon remains, return the MC21XX for servicing.

Start Button

Tap the Start button to launch the Start menu.

•

Programs: Use to access available programs.

•

Favorites: Displays files in Favorites directory.

•

Documents: Displays files in Documents directory.

Wireless Connection Status: Indicates WLAN signal strength.

DataWedge Running: Indicates that the DataWedge application is running.

DataWedge Idle: Indicates that the DataWedge application is idle.

Shift: Indicates that the Shift function is selected.

Shift Lock: Indicates that the Shift Lock function is selected.

Function: Indicates that the Function feature is selected.

Function Lock: Indicates that the Function Lock feature is selected.

CTRL: Indicates that the CTRL button function is selected.

ALT: Indicates that the ALT character selection is selected.

ALPHA: Indicates that the MC21XX is in ALPHA button mode is selected.

Bluetooth:

Table 2-2

Taskbar Icons (Continued)

Icon Description

ALT

cted.

cte

ock feature is selected

ock feature is selecte

function is selected.

function is select

acter selection is selec

election is sele

MC21XX is in ALPHA

MIN

LIM

PRELI

icon displays when

eration this icon may bration this icon may b

plays beyond this 30 splays beyond this 30 s

ove and re-seat the b

f after re-seating the f after re-seating the

after warm bootafter wa

cold bcold

Operation 2 - 7

•

Settings: Accesses the Control Panel, the Network and Dial-up Connections and the Taskbar and Start

menu.

•

Run: Runs a program or application.

•

Suspend: Places the MC21XX in the suspend state.

Programs Menu

From the Start menu, tap Programs to open the Programs menu. The programs installed on the MC21XX

with Windows CE display in the Programs menu. Refer to the Application Guide for Motorola Enterprise

Mobility Devices, p/n 72-68901-xx and the Microsoft®Applications for Mobile 6.1 and CE 6.0 User Guide, p/n

72E-108299-xx for application information.

NOTE For the MC2100, see Using the Keypad to Navigate Applications on page 2-2 for instruction on navigating

using the navigation pad.

Table 2-3

Applications in the Programs Menu

Icon Description Icon Description

Communications Folder: Opens the

Communication folder.

Fusion Folder: Open the Wireless

Companion folder. See Chapter 5,

Wireless Applications for more

information.

Command Prompt: Opens a DOS

command prompt window.

CtlPanel: View and change MC21XX

settings such as: Scanner Parameters,

Display Settings, Audio Settings,

Printer Settings, Date and Time

Settings, Touch Screen Settings, etc.

MSP Agent: Interacts with MSP agents

to collect monitoring and asset

information to enable the configuration,

provisioning, monitoring and

troubleshooting of the MC21XX. Refer

to the MC21XX Integrator Guide for

more information.

RhoElements Basic Browser: Browse

Web and WAP sites.

Rapid Deployment Client: Facilitates

software downloads from a Mobility

Services Platform Console FTP server to

the MC21XX.

Refer to the MC21XX

Integrator Guide for more information.

TEAM Express Configuration -

Opens the TEAM Express

Configuration window.

WarmBoot: Warm boots the MC21XX. Windows Explorer: Organize and

manage files on your device.

NARY

programs installed on

tion Guide for Motoro

on Guide for Moto

for Mobile 6.1 and CE

bile 6.1 and CE

2-2

for instruction

for inst

MIN

the

MIN

ELIM

Opens a DOS

window.

ndow

PREL

Agent:Agen

Interacts with Mnteracts with M

collect monitoring andollect monitoring and

nformation to enable t

nformation to enable

provisioning, monito

troubleshooting o

ubleshooting o

to the

o the

MC21X

more informmo

Rapid apid

softw

2 - 8 MC21XX Series User Guide

Control Panel

Table 2-4 lists the applications in the Control Panel.

Table 2-4

Programs on the Control Panel

Icon Description Icon Description

Backlight: Adjust the backlight

brightness and power settings.

Bluetooth Device Properties: Launch

the Bluetooth application.

Certificates:

See information about

certificates installed on the MC21XX.

DataWedge:

Sample scanning

application. See

Chapter 3, Data

Capture

for more information.

Date/Time: Change date, time and

time zone information.

Device Management: Enables

downloading and installation of new

software packages.

Dialing: Set dialing properties for

modem communication and change

telephony settings.

Display: Change desktop background,

appearance, backlight and brightness.

Error Reporting: Choose whether to

MC21XX collects software operation

information to use if a serious error

occurs.

Input Panel: Switch input methods and

set input options.

Keyboard: Change keyboard repeat

delay and rate.

Mouse: Adjust double-click sensitivity

for both the speed and timing.

Network and Dial-up Connections:

Connect to other computers, networks

and the Internet using a modem.

Owner: Change owner’s personal

profiles.

Password: Set a password for the

MC21XX.

PC Connection: Change settings for

connectivity of a host computer.

Power: View and control MC21XX

power settings.

Regional Settings: Change how

numbers, currencies, dates and times

appear.

Remove Programs: Remove

programs installed on the MC21XX.

Stylus: Calibrate the touch screen and

adjust double-tap timing.

System: View system information and

change memory settings.

System Info: View information on the

MC21XX’s system components.

USBConfig: Configure the MC21XX

USB port.

Volume & Sounds: Select the type of

actions for which to hear sounds and

customize notifications for different

events.

PRELIMINARY

Propert

plication.

ge:

Sample scanning

Sample scannin

tion. See

Chapter 3, D

ture

for more informat

for more informa

Device Managemen

Device Manag

downloading and i

downloading and

software packag

oftware packa

Display:

Displa

appeara

appear

ation

error

eyboard repeat board repeat

d Dial-up Connectiond Dial-up Connectio

o other computers, ne

e Internet using a modInternet using a mod

ssword:ssword

Set a passwSet a passw

MC21XX.MC21XX.

Power:

Power

View a

power settinpower set

Rem

prp

Operation 2 - 9

Keyboard Input Panel Button

On the MC2180, use the Keyboard Input Panel as an alternate input device. For more information, see

Entering Information Using the Keyboard Input Panel on page 2-12.

Desktop Display Button

On the MC2180, use the Desktop Display button to minimize all open programs and display the desktop.

Task Manager and Properties

Use the Task Manager to control an application’s use and use the Properties functions to set display and

clock options.

Task Manager

1. Press Blue key -CTRL (to activate the ALT state) then press TAB to display the Task Manager.

Figure 2-6

Task Manager Window

2. Select a task in the Active Tasks list and select Switch To to make that task the primary task, or select

End Task to end the selected task.

3. Tap X or press ESC to exit the Task Manager window.

Properties

1. Select Start > Settings > Taskbar and Start Menu ... . The Task Bar and Start Menu window displays.

Figure 2-7

Taskbar and Start Menu - General Tab

2. This menu provides taskbar options:

•

Check the Always on Top checkbox to keep the taskbar on top of all other windows.

PRELIMINARY

displa

isp

perties

perti

functions to s

functio

en press

press

TAB

to disp

ger Windowger Window

in the n the

Active Tasksctive Tasks

to end the selected tato end the selected t

or press or press

ESCE

to exitto exit

ertieserties

SelectSelect

Start

2 - 10 MC21XX Series User Guide

•

Check the Auto hide checkbox to make the taskbar disappear, touch the bottom of the display to make

the taskbar return.

•

Check the Show Clock checkbox to display the clock on the taskbar.

3. Select OK to save the settings and exit the window.

Advanced Tab

1. Select the Advanced tab.

2. Select the Clear button to delete all of the documents listed in the Start > Documents entry, see Start

Button on page 2-6. Typically this list is empty, but if there were documents in the list the Clear button

would delete them.

3. Select the Expand Control Panel checkbox to display the entire contents of the Control Panel in list form,

rather than icons.

Figure 2-8

Taskbar and Start Menu, Advanced Tab

4. Select OK to save the settings and exit the window.

Stylus

To remove the stylus, Lift the point end of the stylus up and slide it out of the bar.

Figure 2-9

Mini Stylus Removal

To store the stylus, slide the flat end of the stylus under the bar and then lower to the back of the MC21XX.

RELIMINARY

ments

entry, see

ent

n the list the

Clear

Cle

ents of the Control Pa

nts of the Control P

anced Tab

nced Tab

and exit the window.exit the window.

ylus, Lift the point endylus, Lift the point end

PRE

Operation 2 - 11

Figure 2-10

Mini Stylus Installation

Use the stylus for selecting items and entering information on the screen. The stylus functions as a pen and a

mouse. Tap the touch screen once with the stylus to select options and open menu items.

Figure 2-11

Using the Stylus

Entering Information

To enter information:

•

Use the keypad.

•

Use the keyboard input panel (soft keyboard) to enter text.

•

Scan bar code data into data fields.

•

Use Microsoft® ActiveSync® or Windows Mobile Device Center (WMDC) to synchronize or copy

information from the host computer to the MC21XX. For more information on ActiveSync and WMDC,

refer to the MC21XX Series Mobile Computer Integrator Guide.

PRELIMINARY

reen. The stylus funct

n. The stylus funct

s and open menu item

s and open me

111

Using the StylusUsing the Stylus

ng Information

ng Informatio

nter informnter i

RELIM

REL

ELIM

2 - 12 MC21XX Series User Guide

Entering Information Using Keypad

The alphanumeric keypad produce the 26-character alphabet (A - Z), numbers (0 - 9), function keys and

assorted characters. The keypads default characters/functions are printed white, the ALPHA

character/functions are printed orange and the functions are printed blue. See Appendix B, Keypad for keypad

special functions and special character generation.

Entering Information Using the Keyboard Input Panel

Use the keyboard input panel (soft keyboard) to enter information in any program. To launch the keyboard

input panel, tap the button on the taskbar and then tap Keyboard. Tap a key to enter the value. Tap the

keyboard input panel button to display or to hide the keyboard input panel.

Figure 2-12

Keyboard Input Panel

Entering Data via the Bar Code Scanner

The sample bar code scanner application scans data into data fields in the same way data is entered via the

keypad.

Resetting the MC21XX

If the MC21XX stops responding to input, reset it. There are two reset functions, warm boot and cold boot. A

warm boot restarts the MC21XX by closing all running programs. All data that is not saved is lost.

A cold boot also restarts the MC21XX, but erases all stored records and entries from RAM. In addition it

returns formats, preferences and other settings to the factory default settings.

Perform a warm boot first. If the MC21XX still does not respond, perform a cold boot.

Performing a Warm Boot

To perform a warm boot:

1. Press the Power button for five seconds.

2. The MC21XX reboots.

NOTE MC2180 only.

CAUTION Files that remain open during a warm boot may not be retained.

RELIMINARY

ogram. To launch the

ogram. To launc

Tap a key to enter the

key to enter the

panel.

Scannercanner

pplication scans datapplication scans data

PRE

1XX

X stops responding to

restarts the MC21XX starts the MC21XX

boot also restarts theboot also restar

rns formats, preferenc

rns formats, preferen

m a warm boo

m a wa

Operation 2 - 13

Performing a Cold Boot

A cold boot restarts the MC21XX and erases all user stored records and entries from RAM. Never perform a

cold boot unless a warm boot does not solve the problem.

To perform a cold boot:

1. If the MC21XX is in suspend mode, press the Power button to wake the MC21XX.

2. Press the Power button to place the MC21XX in suspend mode.

3. On the MC2180, tap Safe Battery Swap.

On the MC2100, using the navigation pad, scroll down to Safe Battery Swap. Press the Enter key.

4. Wait for the LED Indicator to turn red and then turn off.

5. Simultaneously press and then release the 1,9and Power keys. Do not hold down any other keys or

buttons. As the MC21XX initializes, the splash window, Figure 1-10 on page 1-10, appears for about a

minute.

6. Calibrate the touch screen. See Calibration Screen on page 1-10 to calibrate the MC21XX screen.

Waking the MC21XX

The wakeup conditions define what actions wake up the MC21XX after it has gone into suspend mode. The

MC21XX can go into suspend mode by either pressing the Power button or automatically by Control Panel

time-out settings. These settings are configurable and the factory default settings are shown in Table 2-5.

To access the Wakeup settings:

Select Start > Settings > Control Panel >Power icon > Wakeup tab.

CAUTION Cold boot resets the MC21XX, to the default settings. All added applications and all stored data are

removed. Do not cold boot without support desk approval.

Table 2-5

Wakeup Default Settings

Condition for Wakeup Power Button Automatic Time-out

AC power is applied. Yes Yes

MC21XX is connected to a USB cable. Yes Yes

A key is pressed. No Yes

The scan triggered is pressed. Yes Yes

The screen is touched (MC2180 only). No No

USB Host No No

PRELIMINARY

MC21XX.

21XX

fe Battery Swap

. Pre

Power

wer

keys. Do not

keys. D

ndow,

Figure 1-10 on

Figure 1-10 o

on Screen on page 1-

on Screen on page

what actions wake up

ctions wake

nd mode by either prend mode by either pre

settings are configura

p Default Settings Default Settings

Condition for Wake

er is applied.er is applied.

21XX is connected to 21XX is connected to

A key is pressed.A key is pressed.

he scan triggehe sca

creencree

2 - 14 MC21XX Series User Guide

Figure 2-13

Power Settings - Wakeup Tab

Battery Health

The health of the battery can be viewed on the MC21XX Power applet. Select Start > Settings > Power icon >

BatteryMgmt tab.

For information on changing the Battery Usage Threshold, refer to the MC21XX Series Integrator Guide.

Table 2-6

BatteryMgmt Window

Item Description

State of Health Indicates the current state of the battery (Healthy or Unhealthy).

Battery Usage Indicator Indicates the usage of the battery.

Battery Usage Threshold Indicates the usage indicator threshold.

Battery Serial # Displays the serial number of the battery.

MINARY

er applet. Select

applet. Select

Start

MIN

esc

e current state of the

LIM

es the usage of the ba

s the usage of the

LIM

dicates the usage indie usage ind

MIN

LIM

ELI

Displays the serial nDisplays the serial n

PREL

nging the Battery Usa

Operation 2 - 15

Using the Keypad

Figure 2-14

Entering Data on the Keypad

Single-hand Method Two-hand Method

re 2-14re 2-14

Entering DataEnter

ARY

Single-hand Method

2 - 16 MC21XX Series User Guide

Browser

To use the browser:

Tap Start > Programs > Neon 1. The browser window appears.

Figure 2-15

Browser

Figure 2-16

Menu Bar

1. Enter an address into the Address Bar.

2. Press the Enter key. The web page loads.

NOTE MC2180 only.

Display Address and

Menu Bar

Address Bar

Menu Bar

Favorites

Forward

Back

History

Full screen

RELIMINARY

Favoritevorite

ForwForw

PRE

-16

Menu Bar

Enter an address inEnter an address in

s the s the

Ente

Operation



Installation



To install TEAM

Client:



1. Tap Start >Programs >TEAM Client

Configuration



2. Follow the on-screen

prompts.



3. Warm boot the

MC2180.



Group Broadcast Communication

Buttons



Group

Broadcast



Private

Response



Figure

2-17 MC2180 TEAM Express Button

Assignment



•Group Broadcast: Press and hold to start communicating with other voice client users or to make

Private

Response.



•Private Response: Press and hold to respond to the originator of the last

broadcast.

2 - 20 MC21XX Series User Guide

PRELIMINARY

CHAPTER 3 DATA CAPTURE

Introduction

The MC21XX provides three types of data capture options:

•

linear imager

•

1D laser scanner

•

2D imager (MC2180 only).

Linear Imager

The MC21XX with an integrated linear CCD imager has the following features:

•

Reading of a variety of bar code symbologies, including the most popular linear, postal and 1-D code

types.

•

Intuitive aiming for easy point-and-shoot operation.

1D Laser Scanner

The MC21XX with an integrated 1D laser scanner has the following features:

•

Reading of a variety of bar code symbologies, including the most popular linear, postal and 1-D code

types.

•

Intuitive aiming for easy point-and-shoot operation.

2D Imaging

The MC21XX with an integrated 2D imager has the following features:

•

Omnidirectional (360°) reading of a variety of bar code symbologies, including the most popular linear,

postal, PDF417, and 2D matrix code types.

•

The ability to capture and download images to a host for a variety of imaging applications.

•

Advanced intuitive laser aiming for easy point-and-shoot operation.

ARY

re options:

e options:

tegrated linear CCD itegrated linear CCD i

variety of bar code sy

ve aiming for easy poive aiming for easy poi

er Scannerr Scanner

The MC21XX with anThe MC21XX with a

••

Reading ofRea

types.

type

3 - 2 MC21XX Series User Guide

The imager uses digital camera technology to take a digital picture of a bar code, stores the resulting image in

its memory, and executes state-of-the-art software decoding algorithms to extract the data from the image.

Operational Modes

The MC21XX with an integrated imager support three modes of operation, listed below. Activate each mode

pressing the Scan button.

•

Decode Mode: In this mode, the MC21XX attempts to locate and decode enabled bar codes within its

field of view. The imager remains in this mode as long as the scan button is pressed, or until it decodes a

bar code.

•

Pick List Mode: This mode allows selective bar code decoding when more than one bar code is in the

MC21XX’s field of view. To accomplish this, move the aiming crosshair center dot over the required bar

code to decode only that bar code. This feature is ideal for pick lists containing multiple bar codes and

manufacturing or transport labels containing more than one bar code type (either 1D or 2D).

•

Image Capture Mode: Use this mode to capture an image within the MC21XX’s field of view. This is

useful for capturing signatures or images of items like damaged boxes.

Scanning Considerations

Scanning consists of; aim, scan and decode. Scanning performance can be optimized by considering the

range and the scanning angle:

•

Range

Any scanning device decodes well over a particular working range (minimum and maximum distances

from the bar code). This range varies according to bar code density and scanning device optics.

Scanning within range brings quick and constant decodes; scanning too close or too far away prevents

decodes. Move the scanner closer and further away to find the right working range for the bar codes

being scanned. However, the situation is complicated by the availability of various integrated scanning

modules. The best way to specify the appropriate working range per bar code density is through a chart

called a decode zone for each scan module. A decode zone simply plots working range as a function of

minimum element widths of bar code symbols.

•

Angle

The scan angle is important for optimizing decode performance. When laser beams reflect directly back

into the scanner from the bar code, this specular reflection can “blind” the scanner.

To avoid this, scan the bar code so that the beam does not bounce directly back. But do not scan at too

sharp an angle; the scanner needs to collect scattered reflections from the scan to make a successful

decode. Practice quickly shows what tolerances to work within.

NOTE To enable Pick List Mode, tap Start > Programs > CtlPanel. Select Scanner Settings > Reader

Parameters. Enable Pick List mode. Pick List can also be set in an application using a API command.

NOTE Contact the Motorola Enterprise Mobility Support Center if chronic scanning difficulties develop. Decoding

of properly printed bar codes should be quick and effortless.

bar cod

r c

ed, or until it

r u

Scanner Settings

Scanner S

RELIMINARY

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Data Capture 3 - 3

Laser Scanning and Linear Imaging

To scan bar codes with the MC21XX:

1. Ensure that the MC21XX is loaded with a scanning application. See DataWedge on page 3-5 for more

information.

2. If the MC21XX is equipped with a rotating head, adjust the head prior to scanning.

3. Aim the scan window at the bar code.

Figure 3-1

Data Capture

4. Press the scan button. Ensure the red scan beam covers the entire bar code. The LED Indicators

illuminate red to indicate that the beam is on. The LED Indicator turns green and a beep sounds to indicate

a successful decode.

Figure 3-2

Laser Aiming

Figure 3-3

Linear Aiming

Optimal scanning distance varies with bar code density and scanner optics.

•

Hold the scanner farther away for larger symbols.

•

Move the scanner closer for symbols with bars that are close together.

Correct Incorrect

re the red scan beam

the red scan beam

hat the beam is on. Th

beam is on.

3-2

Laser Aiming

INARY

REL

3 - 4 MC21XX Series User Guide

Imager Scanning

To read a bar code, a scan-enabled application is required. The MC21XX contains the DataWedge application

that allows the user to enable the scanner to decode bar code data and display the bar code content.

1. Ensure that a scan-enabled application is loaded on the MC21XX. See DataWedge on page 3-5 for more

information.

2. Aim the exit window at the bar code.

3. Press the scan button.

The red laser aiming pattern or aiming dot turns on to assist in aiming. Ensure the bar code is within the

area formed by the brackets in the aiming pattern or close to the aiming dot. The aiming dot is used for

increased visibility in bright lighting conditions.

The Scan/Decode LED lights red to indicate that scanning is in process, then lights green and a beep

sounds, by default, to indicate the bar code was decoded successfully. Note that when the MC2180 is in

Pick List Mode, the imager does not decode the bar code until the crosshair or aiming dot touches the bar

code.

Figure 3-4

Imager Aiming Pattern: Bar Code Centered

Figure 3-5

Imager Aiming Pattern: Bar Code Not Centered

Figure 3-6

Pick List Mode with Multiple Bar Codes in Aiming Pattern

4. Release the scan button.

NOTE Scanning procedures depend on the application and MC21XX configuration. An application may use

different scanning procedures from the one listed above.

Correct Incorrect

Decoded Not Decoded

PRELIMINARY

de co

e c

ge on page 3-5

ge on pag

ming. Ensure the bar c

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PREL

Data Capture 3 - 5

DataWedge

Enable DataWedge

To enable DataWedge:

1. Tap Start > Settings > Control Panel>DataWedge.

2. Tap Running to start the DataWedge process. The DataWedge Status changes to Ready.

3. Tap OK.

Disable DataWedge

To disable DataWedge:

1. Tap Start > Settings > Control Panel > DataWedge.

2. Tap the Running option to end the DataWedge process. The DataWedge Status changes to Stopped.

3. Tap OK.

Adjusting the Scan Beeper Volume

To volume level of the scan beep can be changed programmatically using APIs or using applications on the

MC21XX.

Using CtlPanel

To change the beep volume using the CtlPanel application:

1. Select Start > Programs > CtlPanel.

2. Select Audio Settings.

3. Use the navigation pad to change Beeper Volume. Select a value between 0 and 3 where 0 is the lowest

and 3 the highest.

4. Select OK.

5. Select Exit.

Using DataWedge

When using DataWedge, the beep volume can only be changed using the DataWedge setting.

1. Select Start > Settings > Control panel > DataWedge.

2. Select 3. Basic format.

3. Select 2. Keystroke output.

NOTE Imager decoding usually occurs instantaneously. The MC2180 repeats the steps required to take a digital

picture (image) of a poor or difficult bar code as long as the scan button remains pressed.

PRELIMINARY

Status

atus

changes to

Rea

taWedge

aWedge

Wedge process. The

er Volume

ume

can beep can be chancan beep can be chan

e the beep volume use the beep volume us

elect

StartStart

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Use the navigUse th

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ctct

3 - 6 MC21XX Series User Guide

4. Select 5. Feedback.

5. Select 2. On Send.

6. Select 1. Beeper.

7. Select 4. Volume.

8. Enter a value between 0 and 3 where 0 is the lowest and 3 the highest.

9. Select Save.

PRELIMINARY

Chapter 4 Bluetooth

Introduction

Bluetooth-equipped devices can communicate without wires, using frequency-hopping spread spectrum

(FHSS) radio frequency (RF) to transmit and receive data in the 2.4 GHz Industry Scientific and Medical (ISM)

band (802.15.1). Bluetooth wireless technology is specifically designed for short-range (10 meters /30 feet)

communication and low power consumption.

MC2180s with Bluetooth capabilities can exchange information (e.g., files, appointments, and tasks) with other

Bluetooth enabled devices such as phones, printers, access points, and other mobile computers. To use the

MC2180 as a modem, create a dial-up modem connection between a computer and MC2180.

The MC2180 with Bluetooth technology uses the Microsoft Bluetooth stack.

Adaptive Frequency Hopping

Adaptive Frequency Hopping (AFH) is a method of avoiding fixed frequency interferers, and can be used with

Bluetooth voice. All devices in the piconet (Bluetooth network) must be AFH-capable in order for AFH to work.

There is no AFH when connecting and discovering devices. Avoid making Bluetooth connections and

discoveries during critical 802.11b communications. AFH for Bluetooth consists of four main sections:

•

Channel Classification - A method of detecting an interference on a channel-by-channel basis, or

pre-defined channel mask.

•

Link Management - Coordinates and distributes the AFH information to the rest of the Bluetooth network.

•

Hop Sequence Modification - Avoids interference by selectively reducing the number of hopping

channels.

•

Channel Maintenance - A method for periodically re-evaluating the channels.

When AFH is enabled, the Bluetooth radio “hops around” (instead of through) the 802.11b high-rate channels.

AFH coexistence allows Motorola mobile computers to operate in any infrastructure.

NOTE MC2180 only.

PRELIMINAR

ARY

municate without wires

nsmit and receive data

ess technology is spe

s technology is spe

r consumption.

mption.

capabilities can exchapabilities can exch

ices such as phones, ices such as phones

m, create a dial-up mo

ith Bluetooth technoloBluetooth techno

Frequency HopFrequency Hop

Adaptive Frequency HAdaptive Frequency

Bluetooth voice. AlBluetooth voice. Al

ere is no AFHere is

veries dveries

4 - 2 MC21XX Series User Guide

The Bluetooth radio in this MC2180 operates as a Class 2 device power class. The maximum output power is

2.5mW and the expected range is 32.8 feet (10 meters). A definition of ranges based on power class is difficult

to obtain due to power and device differences, and whether one measures open space or closed office space.

Security

The current Bluetooth specification defines security at the link level. Application-level security is not specified.

This allows application developers to define security mechanisms tailored to their specific need. Link-level

security occurs between devices, not users, while application-level security can be implemented on a per-user

basis. The Bluetooth specification defines security algorithms and procedures needed to authenticate devices,

and if needed, encrypt the data flowing on the link between the devices. Device authentication is a mandatory

feature of Bluetooth while link encryption is optional.

Pairing of Bluetooth devices is accomplished by creating an initialization key that is used to authenticate the

devices and create a link key for them. Entering a common PIN number in the devices being paired generates

the initialization key. The PIN number is never sent over the air. By default, the Bluetooth stack responds with

no key when a key is requested (it is up to user to respond to the key request event). Authentication of

Bluetooth devices is based-upon a challenge-response transaction. Bluetooth allows for a PIN number or

passkey that is used to create other 128-bit keys used for security and encryption. The encryption key is

derived from the link key used to authenticate the pairing devices. Also worthy of note is the limited range and

fast frequency hopping of the Bluetooth radios that makes long-distance eavesdropping difficult.

Recommendations are:

•

Perform pairing in a secure environment

•

Keep PIN codes private and don't store the PIN codes in the mobile computer

•

Implement application-level security.

The Microsoft stack supports Smart-pairing. For detailed information, refer to the Microsoft MSDN.

Bluetooth Configuration

The services supported by the Microsoft Bluetooth stack:

•

Generic Access Profile

•

Serial Port Service

•

Service Discovery Access Profile

•

Dial-Up Networking Profile (Client)

COM5 and COM9 ports are available for the Microsoft Bluetooth stack.

NOTE It is not recommended to perform Bluetooth wireless technology inquiry when high rate 802.11b

operation is required.

ELIMINARY

-level security is not s

-level security is no

their specific need. Li

y can be implemented

can be implemente

edures needed to auth

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Generic AccessGeneric

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Bluetooth 4 - 3

Bluetooth Power States

Cold Boot

Performing a cold boot turns off the state of the Bluetooth radio.

Warm Boot

Performing a warm boot turns off the state of the Bluetooth radio.

Suspend

When there is an active Bluetooth connection, the Bluetooth radio goes into low power mode maintaining the

active connection. When there is no active connection, the Bluetooth radio turns off.

Resume

When the MC2180 resumes, the user must re-connect to the Bluetooth device.

s into low power mod

into low power mo

h radio turns off.

o turns

t to the Bluetooth dev

Bluetooth d

4 - 4 MC21XX Series User Guide

Using Microsoft Bluetooth Stack

The following sections provide information on using the Microsoft Bluetooth stack.

Power Modes

The Bluetooth radio switches between normal and low power modes automatically. When data transfer is

required, the radio goes into normal mode. When there is no activity, the radio goes into low power mode.

Discovering Bluetooth Device(s)

The MC2180 can receive information from discovered devices without bonding. However, once bonded, the

MC2180 and a bonded device exchange information automatically when you turn the Bluetooth radio on.

To find Bluetooth devices in the area:

1. Ensure that Bluetooth is enabled on the device.

2. Ensure that the Bluetooth device to discover is in discoverable and connectable modes.

3. Ensure that the two devices are within 10 meters (30 feet) of one another.

4. Tap Start > Settings > Control Panel >Bluetooth Device Properties icon.

Figure 4-1

Bluetooth Manager

5. Tap Enable Bluetooth.

6. Tap Scan Device button. The MC2180 begins searching for discoverable Bluetooth devices in the area.

Discovered devices appear in the list.

Figure 4-2

Searching for Bluetooth Devices

7. Double tap a device from the list.

PRELIMINARY

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dat

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Scan DeviceScan Device

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Discovered devices Discovered devices

Bluetooth 4 - 5

8. Select Trusted. A dialog box appears.

9. Tap Yes. The Bluetooth window appears.

Figure 4-3

Enter PIN

10. Enter a PIN and then tap OK.

11. Enter the PIN on the other device. The device in the list become trusted (key icon).

You are prompted to enter a PIN. If the device has a specific PIN, enter it in the PIN field and tap Next. If

the device does not have a specific passcode, enter one in the Passcode field and tap Next. The Bluetooth

radio tries to connect with the device.

12. If you created a passcode, you will be prompted by the other device to enter the same passcode. Enter the

created passcode to establish a paired connection. (If you entered a passcode from the device, you

shouldn’t have to do anything on the other device.)

13. When the connection is complete, a list of matching and supported services on the device appears.

14. Select the services you want to use and tap Finish. The services on the new devices have to be selected

or else the pairing won’t include those services, even though the devices are paired. If services are not

selected, you will be continually re-prompted for the passcode from the device.

15. The device appears in the list on the main window.

After the passcodes have been accepted on both sides, you have a trusted (“paired”) connection.

Available Services

The MC2180 with Microsoft Bluetooth stack offers the Serial Port service and DUN Client service.

NOTE Some devices might not require a PIN. This depends upon the device’s authentication.

NOTE In order to connect to the Bluetooth device, the application must create the connection to the remote

device. Please refer to the MSDN Help for detailed information.

PRELIMINARY

sted (key icon).

sted (key ic

N, enter it in the PIN f

nter it in the PIN f

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e Passcode field

other device to enter

(If you entered a pas

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NOTENOTE

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4 - 6 MC21XX Series User Guide

PRELIMINARY

CHAPTER 5 WIRELESS APPLICATIONS

Introduction

Wireless Local Area Networks (LANs) allow mobile computers to communicate wirelessly and send captured

data to a host device in real time. Before using the MC21XX on a WLAN, the facility must be set up with the

required hardware to run the wireless LAN and the MC21XX must be configured. Refer to the documentation

provided with the access points (APs) for instructions on setting up the hardware.

To configure the MC21XX, a set of wireless applications provide the tools to configure and test the wireless

radio in the MC21XX. Refer to the Wireless Fusion Enterprise Mobility Suite User Guide for Version X1.00 for

information on configuring wireless profiles. Go to http://www.motorola.com/enterprisemobility/manuals for the

latest version of this guide. See Software Versions on page ii to determine the Fusion version on the MC21XX.

Tap the Signal Strength icon to display the Wireless Launcher menu.

NOTE MC2180 only.

NOTE 802.11d is enabled by default. When enabled, the AP must be configured the same in order to

connect.

PRELIMINAR

ARY

CATIONS

allow mobile compute

efore using the MC21

eless LAN and the MC

ess LAN and the M

ts (APs) for instruction

) for instruct

he MC21XX, a set of whe MC21XX, a set of

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version of this guide.

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ap the

ap th

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Signal Str

d is enabled by defauld is enabled by defau

ect.

5 - 2 MC21XX Series Integrator Guide

Figure 5-1

Wireless Launcher Menu

Many of the items in the menu invoke one of the Fusion applications. These menu items and their

corresponding applications are summarized in Table 5-1.

Additional Wireless Launcher menu entries include:

•

Enable/Disable Radio

•

Hide Menu

•

Exit.

Table 5-1

Supported Applications

Application Description

Find WLANs Invokes the Find WLANs application which displays a list of the WLANs available

in your area.

Manage Profiles Invokes the Manage Profiles application (which includes the Profile Editor

Wizard) to manage and edit your list of WLAN profiles.

Manage Certs Invokes the Certificate Manager application which allows you to manage

certificates used for authentication.

Manage PACs Invokes the PAC Manager application which helps you manage the list of

Protected Access Credentials used with EAP-FAST authentication.

Options Invokes the Options application which allows you to configure the Fusion option

settings.

Wireless Status Invokes the Wireless Status application which allows you to view the status of the

current wireless connection.

Wireless Diagnostics Invokes the Wireless Diagnostics application which provides tools with which to

diagnose problems with the wireless connection.

Log On/Off Invokes the Network Login dialog which allows you to log on to a particular profile

or to log off from the currently active profile.

Fusion Help Invokes Fusion Help application which provides on-device Fusion Help.

Signal Strength Icon

INARY

ations. These menu ite

ations. These menu it

MIN

escr

WLANs

application w

application

LIM

Manage Profiles

) to manage and edit anage and edit

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ffff

Wireless Applications 5 - 3

Signal Strength Icon

The Signal Strength icon in the task tray indicates the mobile computer’s wireless signal strength as follows:

Turning Off the Radio

To turn off the WLAN radio tap the Signal Strength icon on the task tray and select Disable Radio. A red X

appears across the icon indicating that the radio is disabled (off).

To turn the radio back on, tap the Signal Strength icon on the task tray and select Enable Radio. The red X

disappears from the icon indicating that the radio is enabled (on).

Minimum Setup

Below is a list of the minimum effort to achieve a wireless connection. Note that there are many discrete

nuances that may affect the performance of your wireless connection that might be missed if you do not

consider them carefully.

You will need to create a profile. It is recommended that you read the profile editor chapter.

1. Find out from your IT administrator what the connection settings should be (Extended Service Set Identifier

(ESSID), Enterprise or Personal, authentication type, tunnel type, certificate requirements,

Protected

Access Credentials

(PAC) requirements). Note that not all of the items listed may be relevant.

2. Create the profile using the information provided by the IT administrator.

Table 5-2

Signal Strength Icons Descriptions

Icon Status Action

Excellent signal strength WLAN network is ready to use.

Very good signal strength WLAN network is ready to use.

Good signal strength WLAN network is ready to use.

Fair signal strength WLAN network is ready to use. Notify the network administrator

that the signal strength is only “Fair”.

Poor signal strength WLAN network is ready to use. Performance may not be

optimum. Notify the network administrator that the signal

strength is “Poor”.

Out-of-network range (not

associated)

No WLAN network connection. Notify the network administrator.

The WLAN radio is disabled. The WLAN radio is disabled. To enable, choose Enable Radio

from the Wireless Applications menu.

None The Wireless Launcher

application was exited.

The Wireless Launcher application has been closed. See the

Fusion Functions paragraphs below for how to restart the

Wireless Launcher.

se.

ARY

dy to use.

use.

NAR

is ready to use. Notify

ady to use. Notify

al strength is only “Fa

l strength is only “Fa

INA

network is ready to us

network is ready to

um. Notify the networ

m. Notify the networ

ength is “Poor”.

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MIN

No WLAN network c

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IMI

d. The WLAN ra

. The WLAN

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ff the WLAN radio tapff the WLAN radio tap

rs across the icon indacross the icon ind

o turn the radio back oo turn the radio b

disappears from the

SetSet

5 - 4 MC21XX Series Integrator Guide

3. Enter the Manage Profile screen, select the profile (press and hold), and select the Connect option in the

context menu that appears.

PRELIMINARY

Chapter 6 Accessories

Introduction

The MC21XX accessories provide a variety of product support capabilities. Accessories include cradles,

cables and spare battery chargers. Table 6-1 lists the MC21XX accessories.

Table 6-1

MC21XX Accessories

Accessory Part Number Description

Cradles

Single-slot USB Cradle CRD2100-1000UR Charges the MC21XX main battery and

synchronizes the MC21XX with a host computer

through a USB connection.

Four-slot Charge Only Cradle CRD2100-4000CR Charges up to four MC21XXs.

Four-slot Ethernet Cradle CRD2100-4000ER Charges up to four MC21XXs and connects to the

MC21XX with an Ethernet network.

Charging

Four-slot Spare Battery

Charger

SAC2100-4000CR Charges up to four MC21XX spare batteries.

Power Supply PWRS-14000-249R Provides power to the MC21XX, Single-slot USB

Cradle and the USB ActiveSync/Charge cable.

Power Supply PWRS-14000-148R Provides power to the Four-slot Charge Only Cradle

and the Four-slot Ethernet cradle.

Power Supply PWRS-14000-241R Provides power to the Four-slot Spare Battery

Charger.

DC Line Cord 50-16002-042R Provides power from the power supply to the

Four-slot Ethernet cradle or Four-slot Charge Only

cradle.

US AC Line Cord 50-16000-182R Provides power to the 2-wire power supply.

PRELIMINAR

ARY

oduct support capabil

sts the MC21XX accests the MC21XX

Part Numbe

CRD2100-1000UCRD2100-1000U

Only Cradle CRD2

ernet Cradle C

gingg

LIM

Four-slot Spare BatteryFour-slot Spare Ba

Charger

ower Supplyower S

6 - 2 MC21XX Series User Guide

International AC Line Cord - Provides power to the 2-wire power supply.

Purchase separately.

US AC Line Cord 23844-00-00R Provides power to the 3-wire power supply.

International AC Line Cord - Provides power to the 3-wire power supply.

Purchase separately.

Cables

USB ActiveSync/Charge

Cable

25-154073-01R Provides USB client communication capabilities

and charges the MC21XX.

USB Cable 25-68596-01R Provides USB communication through the

Single-slot USB cradle.

Soft Goods

Handstrap SG-MC2123225-01R Replacement handstrap.

Holster SG-MC2121205-01R Provides a soft, clip on holder and a shoulder strap

for the MC21XX.

Lanyard SG-MC2127225-01R Optional lanyard for holding the MC21XX.

Miscellaneous

Modem Dongle MDM9000-100R Provides modem connectivity through the MC21XX

and Modem Adapter Cable.

Modem Adapter Cable 25-154074-01R Connects Modem Dongle to the MC21XX.

2400 mAh Battery BTRY-MC21EAB0E Replacement battery.

Stylus 11-42794-03R Replacement stylus (3-pack).

Tether TBS Replacement tether (3-pack).

Screen protector TBS Replacement screen protectors (3-pack).

Table 6-1

MC21XX Accessories (Continued)

Accessory Part Number Description

NARY

wer su

communication capab

communication capa

MC21XX.

B communication thro

munication thro

ot USB cradle.

USB cradle.

Replacement handstra

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MINA

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r the MC21XX

MIN

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MIN

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M9000-100R P

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25-154074-01R25-154074-01R

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ectorector

Accessories 6 - 3

Single-slot USB Cradle

The Single-slot USB cradle:

•

Provides 5.4VDC power for operating the MC21XX and charging the battery.

•

Provides a USB port for data communication between the MC21XX and a host computer.

•

Provides USB host communications between the MC21XX and a peripheral device.

Battery Charging

The Single-slot USB cradle can charge theMC21XX main battery. To charge the MC21XX:

1. Slide the MC21XX into the slot. The MC21XX LED Indicator indicates the MC21XX battery charging

status. The battery charges in approximately four hours. See Table 1-1 on page 1-6 for charging status

indications.

Figure 6-1

Single-slot USB Cradle

2. When charging is complete remove the MC21XX from the cradle.

Each Single-slot USB cradle comes with a mating adapter. Use the mating adapter to connect two or more

cradles together. Each cradle still requires a power supply.

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

7-2.

LED

Indicator

MC21XX Slot

Mating Adapter

host computer.

host comp

pheral device.

pheral

ry. To charge the MC2

. To charge the M

cator indicates the MC

cator indicates the M

urs. See

See

Table 1-1 on

ble

ELI

REL

PRE

REL

C21XX SlotC21XX Slot

6 - 4 MC21XX Series User Guide

Four-slot Charge Only Cradle

The Four-slot Charge Only cradle:

•

Provide 5.4 VDC power for operating the MC21XX and charging the battery.

•

Simultaneously charges up to four MC21XXs.

Battery Charging

The Four-slot Charge Only cradle can charge up to four MC21XXs simultaneously. To charge the MC21XX:

1. Slide the MC21XX into the cradle slot.

Figure 6-2

Four-slot Charge Only Cradle

2. The MC21XX LED Indicator indicates the MC21XX battery charging status. The battery usually charges in

approximately four hours. See Table 1-1 on page 1-6 for charging status indications.

3. When charging is complete, remove the MC21XX from the cradle.

Power LED

The green Power LED lights to indicate that the Four-slot Charge Only cradle is connected to a power source.

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

7-2.

LED Indicator

Power LED

NARY

ltaneously. To charge

ously. To charge

MINA

MIN

Four-sloFou

PRELIM

RELIM

ELIM

LIM

ELIM

LIM

ELIM

LIM

ELI

LIM

ELIM

LIM

ELI

MIN

Accessories 6 - 5

Four-slot Ethernet Cradle

The Four-slot Ethernet cradle:

•

Provide 5.4 VDC power for operating the MC21XX and charging the battery.

•

Simultaneously charges up to four MC21XXs.

•

Connects the MC21XX to an Ethernet network.

Battery Charging

The Four-slot Ethernet cradle can charge up to four MC21XXs simultaneously. To charge the MC21XX:

1. Slide the MC21XX into the cradle slot.

Figure 6-3

Four-slot Ethernet Cradle

2. The MC21XX LED Indicator indicates the MC21XX battery charging status. The battery usually charges in

approximately four hours. See Table 1-1 on page 1-6 for charging status indications.

3. When charging is complete, remove the MC21XX from the cradle.

LED Charge Indications

The Four-slot Ethernet cradle use the MC21XX amber LED Indicator to indicate the battery charging status.

See Table 1-1 on page 1-6 for charging status indications.

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

7-2.

100

Mbps

LED Indicator

Speed LED Link LED

PRELIMINARY

simultaneously. To ch

multaneously. To

PRELIMIN

RELIM

ELIM

LIM

ELIM

LIM

ELIM

LIM

MIN

D Indicator

MIN

6 - 6 MC21XX Series User Guide

Speed LED

The green Speed LED lights to indicate that the transfer rate is 100 Mbps. When it is not lit it indicates that the

transfer rate is 10 Mbps.

Link LED

The yellow Link LED blinks to indicate activity, or stays lit to indicate that a link is established. When it is not lit,

it indicates that there is no link.

PRELIMINARY

ed. W

Accessories 6 - 7

Four-slot Spare Battery Charger

The Four-slot Spare Battery Charger simultaneously charges up to four spare batteries.

Spare Battery Charging

To charge up to four spare batteries:

1. Insert the spare battery into the spare battery charging slot, contact end first.

2. Pivot the battery down into the charging slot.

Figure 6-4

Four-slot Spare Battery Charger

3. Gently press down on the battery to ensure proper contact. The battery charges in approximately four

hours. See Table 1-1 on page 1-6 for charging status indications.

4. When charging is complete, press the battery clip and lift battery out of the slot.

The Spare Battery Charging LEDs indicate the spare battery charging status. See Table 1-1 on page 1-6 for

charging status indications.

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

7-2.

Spare

Batteries Spare Battery

Charging Slot

Spare Battery

Charging

LEDs (4)

WARNING!Do not use a tool to remove the battery.

PRELIMINARY

end first.

end f

Figure 6-4Figure

Four-slot SFour-slot

Gently pressGent

ours. Seours.

RELIM

REL

LIM

ELI

LIM

Spare

Spa

Batteries

6 - 8 MC21XX Series User Guide

Modem Adapter Cable/Modem Dongle

Use the Modem Adapter Cable and Modem Dongle to enable data communication between the MC21XX and

a host computer, remotely through the phone lines, and synchronizes information between the MC21XX and a

host computer.

Figure 6-5

Modem Adapter Cable

Figure 6-6

Modem Dongle

The following items are required for a modem connection:

•

Telephone number, IP address and DNS/WINS address information from the dial-in server administrator

•

Dial-in account on the host system, including a user ID and password

•

RJ11 or RJ12 modem cable

•

Functioning telephone jack that supports plug-in modems connected to the local telephone system

•

Setup of Country Codes to use the modem with the appropriate country’s telephone network.

Serial Port

Line In Port LEDs

Phone Port

PRELIMINARY

Donglengle

tems are required for

phone number, IP ad

one number, IP ad

Dial-in account on theDial-in account on

RJ11 or RJ12 moRJ11 or RJ12 mo

nctioning t

nction

ELIMIN

MIN

Accessories 6 - 9

Setup

Connecting to the MC21XX

Figure 6-7

Modem Dongle Setup

Using the Correct Telephone Line Type

Use a standard analog phone line, as in most households. In an office, use a line connected to a fax machine

or modem. In a hotel, request a room with a standard phone line or data port. If necessary, check with the local

phone company or administrator to make sure you are using the right type of line before sending data.

Modem Dongle

Modem Adapter Cable

CAUTION Do not connect the modem's 15-pin connector into a VGA port of a host computer.

NOTE If using a phone, connect the cord from the phone to the Phone port on the modem.

PRELIMINARY

Dongle SetupDongle Setup

sing the Correct Telepsing the Correct T

Use a standard anUse a stan

modem. In a mode

compacom

ELIMIN

ELIM

MIN

AUTION

AUTI

Do not conne

6 - 10 MC21XX Series User Guide

Table 6-2

Modem LED Indicator

LED Indication

Off Modem is not properly connected to the MC21XX; modem is not receiving power.

Green Modem is connected to the MC21XX and is receiving power.

Solid Amber MC21XX is communicating with the host computer.

PRELIMINARY

Accessories 6 - 11

USB ActiveSync/Charge Cable

The USB ActiveSync/Charge cable:

•

Provide the MC21XX with operating and charging power when used with the approved power supply.

•

Synchronize information between the MC21XX and a host computer. With customized or third party

software, it can also synchronize the MC21XX with corporate databases.

•

Provide USB connection through the USB pass-through port for communication with a USB device, such

as a host computer. For communication setup procedures, refer to the MC21XX Series Mobile Computer

Integrator Guide.

Figure 6-8

USB Charge Cable

Battery Charging and Operating Power

To charge the MC21XX battery:

1. Connect the USB Charge Cable power input connector to the approved power source.

Figure 6-9

USB Charge Cable

2. Slide the bottom of the MC21XX into the MC21XX connector end of the MC21XX Communication/Charge

cable and gently press in until the snaps latch into the MC21XX.

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page

7-2.

LIMINARY

ion with a USB

C21XX Series Mobile

21XX Serie

ating Power

ng Power

NAR

PRELI

21XX battery:

21XX battery

he USB Charge Cablehe USB Charge Cable

NAR

at you follow the guidelin

6 - 12 MC21XX Series User Guide

3. The MC21XX LED Indicator indicates the MC21XX battery charging status. The battery usually charges in

less than four hours. See, Table 1-1 on page 1-6 for charging status indications.

4. When charging is complete, remove the cable by gently pulling the MC21XX and the cable apart until the

snaps release the MC21XX.

LED Charge Indications

The MC21XX Charge cable use the amber LED Indicator to indicate the MC21XX battery charging status. See

Table 1-1 on page 1-6 for charging status indications.

PRELIMINARY

charging

Accessories 6 - 13

Holster

The holster provides a holder for the MC21XX.

Figure 6-10

Holster

The holster holds the MC21XX on a belt or waist band. Slide the MC21XX into the holster with the screen

facing the user.

PRELIMINARY

belt or waist band. Sli

elt or waist band. S

6 - 14 MC21XX Series User Guide

Handstrap

Figure 6-11

Handstrap

Installation

To install the handstrap:

1. Feed both loops through the mounting slots.

Figure 6-12

Feed Loops Through Mounting Slots

2. Slide each loop over the strap tab and push all the way down.

Belt

Buckle

Mini Stylus Holder

Loop

Loop Material Hook Material

Loop

Strap Tab

Mounting Slots

RELIMINARY

through the mounting

hrough the mounting

MINA

PRE

Accessories 6 - 15

Figure 6-13

Secure Tab

3. Press the tab down to secure.

4. Feed the belt through the handstrap bar.

Figure 6-14

Connect Handstrap to Handstrap Bar

5. Feed the belt through the buckle.

Removal

To remove the handstrap:

1. Pull the belt through the buckle.

2. Pull the belt through the handstrap bar.

3. Lift the strap tab.

4. Lift both loops off the strap tab.

5. Pull loops through the mounting slots.

PRELIMINARY

nect Handstrap to Hanct Handstrap to Han

he belt through the bu

alal

To remove the hands

To remove the hand

Pull the belt Pull

the the

ELIM

ELI

ELIM

ELI

LIM

6 - 16 MC21XX Series User Guide

Lanyard

Figure 6-15

Lanyard

Installation

1. Feed the belt through the handstrap bar.

Figure 6-16

Lanyard Installation

2. Feed the belt through the buckle.

Removal

Mini Stylus Holder

Belt

Buckle

ELIMINARY

handstrap bar.

ands

MIN

us Holder

PREL

PRE

Accessories 6 - 17

Tether Installation

Use the tether to attach the mini stylus or pen stylus to the MC21XX handstrap bar. To install the tether:

Insert loop into mounting hole on stylus.

Feed other end through loop and pull taught.

Feed loop into mounting hole on handstrap bar.

Feed stylus through loop and pull taught.

PRELIMINARY

6 - 18 MC21XX Series User Guide

PRELIMINARY

Chapter 7 Maintenance & Troubleshooting

Introduction

This chapter includes instructions on cleaning and storing the MC21XX, and provides troubleshooting solutions

for potential problems during MC21XX operation.

Maintaining the MC21XX

For trouble-free service, observe the following tips when using the MC21XX:

•

Do not scratch the screen of the MC21XX. When working with the MC21XX, use the supplied stylus or

plastic-tipped pens intended for use with a touch-sensitive screen. Never use an actual pen or pencil or

other sharp object on the surface of the MC21XX screen.

Motorola recommends using a screen protector, p/n TBS.

•

The screen of the MC21XX is glass. Do not to drop the MC21XX or subject it to strong impact.

•

Protect the MC21XX from temperature extremes. Do not leave it on the dashboard of a car on a hot day,

and keep it away from heat sources.

•

Do not store or use the MC21XX in any location that is dusty, damp, or wet.

•

Use a soft lens cloth to clean the MC21XX. If the surface of the MC21XX screen becomes soiled, clean it

with a soft cloth moistened with a diluted window-cleaning solution.

•

Periodically replace the rechargeable battery to ensure maximum battery life and product performance.

Battery life depends on individual usage patterns.

PRELIMINAR

ARY

ublesho

d storing the MC21XX

storing the MC21XX

on.on

ve the following tips wfollowing tips w

creen of the MC21XXreen of the MC21X

s intended for use wit

ect on the surface of

recommends using a ommends using

screen of the MC21XXscreen of the MC21XX

Protect the MC21XX frotect the MC21XX

and keep it away froand keep it

•

Do not store or

not store o

••

Use a soft lUse

with a so

with

7 - 2 MC21XX Series User Guide

•

A screen protector is applied to the MC21XX. Motorola recommends using this to minimize wear and

tear. Screen protectors enhance the usability and durability of touch screen displays. Benefits include:

•Protection from scratches and gouges

•Durable writing and touch surface with tactile feel

•Abrasion and chemical resistance

•Glare reduction

•Keeping the device’s screen looking new

•Quick and easy installation.

Battery Safety Guidelines

•

The area in which the units are charged should be clear of debris and combustible materials or

chemicals. Particular care should be taken where the device is charged in a non commercial

environment.

•

Follow battery usage, storage, and charging guidelines found in the user's guide.

•

Improper battery use may result in a fire, explosion, or other hazard.

•

Do not use a tool to remove the battery from the MC21XX or battery charging accessory.

•

To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and

+104 ºF (0 ºC and +40 ºC)

•

Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a

risk of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a

battery or a charger, contact Motorola Enterprise Mobility support.

•

For devices that utilize a USB port as a charging source, the device shall only be connected to products

that bear the USB-IF logo or have completed the USB-IF compliance program.

•

To enable authentication of an approved battery, as required by IEEE1725 clause 10.2.1, all batteries will

carry a Motorola hologram. Do not fit any battery without checking it has the Motorola authentication

hologram.

•

Do not disassemble or open, crush, bend or deform, puncture, or shred.

•

Severe impact from dropping any battery-operated device on a hard surface could cause the battery to

overheat.

•

Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.

•

Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to

water or other liquids, or expose to fire, explosion, or other hazard.

•

Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle

or near a radiator or other heat source. Do not place battery into a microwave oven or dryer.

•

Battery usage by children should be supervised.

•

Please follow local regulations to properly dispose of used re-chargeable batteries.

•

Do not dispose of batteries in fire.

WARNING!Failure to follow these guidelines may result in fire, explosion, or other hazard.

PRELIMINARY

ar of debris and comb

debris and

he device is charged i

he device is charged

guidelines found in th

guidelines found

, explosion, or other h

plosion, or other h

tery from the MC21XXery from the MC21X

ttery, the battery and

ery, the battery and

batteries and charger

batteries and charge

leakage, or other hazleakage, or other haz

er, contact Motorola E

at utilize a USB port a

utilize a USB port a

e USB-IF logo or havee USB-IF logo or have

ble authentication of able authentication of a

y a Motorola hologram

Motorola hologram

ologram.

ologram

Do not disassemble

Do not disassemb

Severe impact Severe

rheat.rhea

re, explosion, or othe

e, explosion, or ot

Maintenance & Troubleshooting 7 - 3

•

In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact

has been made, wash the affected area with large amounts of water and seek medical advice.

•

If you suspect damage to your equipment or battery, contact Motorola Enterprise Mobility support to

arrange for inspection.

Cleaning

Approved Cleanser Active Ingredients

100% of the active ingredients in any cleaner must consist of one or some combination of the following:

isopropyl alcohol, bleach/sodium hypochlorite, hydrogen peroxide or mild dish soap.

Harmful Ingredients

The following chemicals are known to damage the plastics on the MC21XX and should not come in contact

with the device: ammonia solutions, compounds of amines or ammonia; acetone; ketones; ethers; aromatic

and chlorinated hydrocarbons; acqueous or alcoholic alkaline solutions; ethanolamine; toluene;

trichloroethylene; benzene; carbolic acid and TB-lysoform.

Cleaning Instructions

Do not apply liquid directly to the MC21XX. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the

device in the cloth or wipe, but gently wipe the unit. Be careful not to let liquid pool around the display window

or other places. Allow the unit to air dry before use.

Special Cleaning Notes

Many vinyl gloves contain phthalate additives, which are often not recommended for medical use and are

known to be harmful to the housing of the MC21XX. The MC21XX should not be handled while wearing vinyl

gloves containing phthalates, or before hands are washed to remove contaminant residue after gloves are

removed. If products containing any of the harmful ingredients listed above are used prior to handling the

MC21XX, such as hand sanitizer that contain ethanolamine, hands must be completely dry before handling the

MC21XX to prevent damage to the plastics.

Materials Required

•

Alcohol wipes

•

Lens tissue

CAUTION Always wear eye protection.

Read warning label on compressed air and alcohol product before using.

If you have to use any other solution for medical reasons please contact Motorola for more

information.

WARNING!Avoid exposing this product to contact with hot oil or other flammable liquids. If such

exposure occurs, unplug the device and clean the product immediately in accordance with

these guidelines.

NARY

fore using.

fore using

please contact Motorol

ease contact Motoro

ith hot oil or other flam

ith hot oil or other fla

PRELIMINA

ner must consist of onmust consist of on

hlorite, hydrogen perohlorite, hydrogen pero

known to damage theknown to damage th

solutions, compoundolutions, compoun

arbons; acqueous or

arbons; acqueous o

enzene; carbolic acid a

ructions

pply liquid directly to

e in the cloth or wipe,

other places. Allow thother places. A

cial Cleaningcial Cle

vinyl gvinyl

d clean the product im

clean the prod

7 - 4 MC21XX Series User Guide

•

Cotton tipped applicators

•

Isopropyl alcohol

•

Can of compressed air with a tube.

Cleaning the MC21XX

Housing

Using the alcohol wipes, wipe the housing including keys and in-between keys.

Display

The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of

liquid around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent

streaking.

Scanner Exit Window

Wipe the scanner exit window periodically with a lens tissue or other material suitable for cleaning optical

material such as eyeglasses.

Connector

1. Remove the main battery from MC21XX. See Main Battery Removal on page 1-8.

2. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.

3. Rub the cotton portion of the cotton tipped applicator back-and-forth across the connector on the bottom of

the MC21XX. Do not leave any cotton residue on the connector.

4. Repeat at least three times.

5. Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.

6. Use a dry cotton tipped applicator and repeat steps 4 through 6.

7. Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the

surface.

8. Inspect the area for any grease or dirt, repeat if required.

Cleaning Cradle Connectors

To clean the connectors on a cradle:

1. Remove the DC power cable from the cradle.

2. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.

3. Rub the cotton portion of the cotton tipped applicator along the pins of the connector. Slowly move the

applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the

connector.

CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.

e taken not to allow a

aken not to allow a

h a soft, non-abrasive

h a soft, non-a

sue or other material s

sue or other materia

X. See

X. S

Main Battery R

tipped applicator in is

otton tipped applicato

pped applica

any cotton residue onany cotton residue on

mes.

mes

ped applicator dipped

on tipped applicator aon tipped applicator a

Spray compressed aSpray compressed a

urface.urface.

ct the act the

AUTION

Do not point n

Maintenance & Troubleshooting 7 - 5

4. All sides of the connector should also be rubbed with the cotton tipped applicator.

5. Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the

surface.

6. Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.

7. If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.

8. Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry

before applying power to cradle.

If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry

humidity requires less drying time.

Cleaning Frequency

The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile

devices are used. They may be cleaned as frequently as required. However when used in dirty environments it

may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.

CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.

PRELIMINARY

ee cloth and alcoho

ee cloth and

d humidity) for the alco

d humidity) for the a

is required. Warm tem

equired. Warm te

tion due to the varied

tion due to the vari

tly as required. Howev

y as required. Howev

ner exit window to ens

er exit window to ens

7 - 6 MC21XX Series User Guide

Troubleshooting

MC21XX

Table 7-1

Troubleshooting the MC21XX

Problem Cause Solution

MC21XX does not turn

on.

Main battery not

charged.

Charge or replace the main battery.

Main battery not

installed properly.

Ensure the battery is installed properly. See

Install Main

Battery on page 1-4

System crash. Perform a warm boot. If the MC21XX still does not turn on,

perform a cold boot. For more information see,

Resetting the

MC21XX on page 2-12

Battery did not charge. Battery failed. Replace battery. If the MC21XX still does not operate, try a

warm boot, then a cold boot. For more information see,

Resetting the MC21XX on page 2-12

MC21XX removed

from power source

while battery was

charging.

Connect power source and begin charging. The battery

requires up to four hours to recharge fully.

Extreme battery

temperature.

Battery does not charge if ambient temperature is below

32°F (0°C) or above 104°F (40°C).

Cannot see characters

on screen.

MC21XX not

powered on.

Press the Power button.

During data

communication, no data

was transmitted, or

transmitted data was

incomplete.

MC21XX removed

from cradle or

unplugged from host

computer during

communication.

Replace the MC21XX in the cradle, or reattach the cable and

re-transmit.

Incorrect cable

configuration.

See the system administrator or refer to the MC21XX Series

MC21XX Integrator Guide.

Communication

software was

incorrectly installed or

configured.

See the system administrator or refer to the MC21XX Series

MC21XX Integrator Guide.

MC21XX does not emit

sound.

Volume setting is low

or turned off.

Increase the volume. See

Adjusting the Volume on page

2-4

for more information.

MC21XX turns itself off. MC21XX is inactive. The MC21XX turns off after a period of inactivity. This period

can be set from one to five minutes, in one-minute intervals.

Battery is depleted. Recharge or replace the battery.

ed properly. See

ed properly

Insta

sta

ot. If the MC21XX still d

ot. If the MC21X

ot. For more informatio

. For more informa

age 2-12

-12

INA

attery. If the MC21XX

ry. If the MC

oot, then a cold boot.

oot, then a cold boo

etting the MC21XX on

MIN

Connect power source

Connect power s

requires up to four

LIM

attery

tery

ature.

Battery d

Battery

32°F (32

ELIM

21XX not 1XX

powered on.powered on

LIM

PREL

data

ta was ta w

MC21XX removedMC21XX removed

from cradle or

from cradle o

unplugged fr

computeromputer

commu

Maintenance & Troubleshooting 7 - 7

Tapping the window

buttons or icons does

not activate the

corresponding feature.

Touch screen not

calibrated correctly.

Re-calibrate the screen. Tap Start > Control Panel >Stylus

>Calibration tab. Tap the Recalibrate button.

MC2100 does not

have a touch screen.

Normal operation.

The system crashed. Warm boot the system. To perform a warm boot, see

Resetting the Mobile Computer on page 2-27

A message appears

stating that the

MC21XX memory is full.

Too many files stored

on the MC21XX.

Delete unused memos and records. If necessary, save these

records on the host computer.

Too many

applications installed

on the MC21XX.

Remove unused installed applications from the MC21XX to

recover memory.

The MC21XX does not

accept scan input.

Scanning application

is not loaded.

Verify that the MC21XX is loaded with a scanning

application. See the system administrator.

Unreadable bar code. Ensure the symbol is not defaced.

Distance between

scan window and bar

code is incorrect.

Ensure the MC21XX is within proper scanning range.

MC21XX is not

programmed for the

bar code type.

Ensure the MC21XX is programmed to accept the type of

bar code scanned.

MC21XX is not

programmed to

generate a beep.

If a beep on a good decode is expected and a beep is not

heard, check that the application is set to generate a beep

on good decode.

Battery is low. Check the battery level. When the battery is low, the

MC21XX automatically goes into suspend mode.

Warning appears on

screen during boot up.

Battery not removed

properly.

Follow Battery Swap procedure. See

Main Battery Removal

on page 1-8

MC21XX performs a

cold boot after

performing a Battery

Swap

Battery Swap

Procedure not

followed.

Follow Battery Swap procedure. See

Main Battery Removal

on page 1-8

Backup battery not

adequately charged.

Ensure backup battery charges fully. See

Battery Charging

on page 1-5

Table 7-1

Troubleshooting the MC21XX (Continued)

Problem Cause Solution

NARY

m a warm bo

er on page 2-27

er on page

d records. If necessary

d records. If necessa

mputer.

mpute

stalled applications fro

led applications fr

at the MC21XX is load

cation. See the system

n. See the s

INA

Ensure the symbol is n

sure the symbol is n

MIN

bar ar

ct.

Ensure the MC21X

Ensure the M

LIM

s not not

mmed for the

med for the

code type.

type.

Ensure Ensure

bar c

RELIM

MC21XX is not MC21XX is not

programmed to

rogrammed to

generate a beep

erate a beep

Battery is lo

LIM

PRE

appears on

n during boot up.

during boot up.

Batt

MC21XX performs a MC21XX performs

cold boot after cold boot a

performing a Battperformin

apap

7 - 8 MC21XX Series User Guide

Single-slot USB Cradle

Four-slot Charge Only Cradle

Table 7-2

Troubleshooting the Single-slot USB Cradle

Symptom Possible Cause Solution

MC21XX battery is not

charging (LED

Indicator does not

light).

Cradle is not receiving power. Ensure the power cable is connected securely to

both the cradle and to AC power.

MC21XX was removed from

cradle too soon.

If the MC21XX battery is fully depleted, it can take up

to five hours to fully recharge a battery.

No battery installed. Install battery.

Battery is faulty. Verify that other batteries charge properly. If so,

replace the faulty battery.

The MC21XX is not fully

seated in the cradle.

Remove and re-insert the MC21XX into the cradle,

ensuring it is correctly seated.

During data

communication, no

data was transmitted,

or transmitted data was

incomplete.

MC21XX removed from cradle

during communication.

Replace MC21XX in cradle and retransmit.

Incorrect cable configuration. See the system administrator or refer to the

MC21XX Series Integrator Guide.

Communication software is

not installed or configured

properly.

See the system administrator or refer to the

MC21XX Series Integrator Guide.

Peripheral device not

working properly.

Incorrect communication

cable used.

Obtain correct cable from vendor. Cable should be

microUSB A to USB B.

Table 7-3

Troubleshooting the Four-slot Charge Only Cradle

Problem Cause Solution

MC21XX battery is not

charging (Indicator does not

light).

Cradle is not receiving power. Ensure the power cable is connected securely

to both the cradle and to AC power.

No battery installed. Install battery.

Battery is faulty. Verify that other batteries charge properly. If so,

replace the faulty battery.

MC21XX was removed from

cradle too soon.

If the MC21XX battery is fully depleted, it can

take up to five hours to fully recharge a battery.

The MC21XX is not fully

seated in the cradle.

Remove and re-insert the MC21XX into the

cradle, ensuring it is correctly seated.

NARY

depleted, it c

ted

ge a battery.

ge a batter

batteries charge prope

atteries charge

lty battery.

attery.

nd re-insert the MC21

d re-insert the MC

g it is correctly seated

s correctly seated

eplace MC21XX in crad

ce MC21XX

MINA

n. See the system a

. See the system a

MC21XX Serie

MC21XX

IMIN

ware is

nfigured

nfig

See the s

MC21X

LIM

ommunication

munication

sed.

RELI

CradleCradle

MIN

shooting the Four-sloshooting the Four-slo

blem

X battery is not X battery is no

ing (Indicator does noing (Indicator do

ht).ht).

Maintenance & Troubleshooting 7 - 9

Four-slot Spare Battery Charger

USB ActiveSync/Charge Cable

Table 7-4

Troubleshooting the Four-slot Spare Battery Charger

Symptom Possible Cause Solution

Spare battery is not

charging (Spare

Battery Charging

LED does not light).

Charger is not

receiving power.

Ensure the power cable is connected securely to both the

charger and to AC power.

Spare battery is not

correctly seated.

Remove and re-insert the battery into the charger, ensuring it is

correctly seated.

Spare battery was

removed from charger

or charger was

unplugged from AC

power too soon.

Ensure charger is receiving power. Ensure the spare battery is

seated correctly. If a battery is fully depleted, it can take up to

five hours to fully recharge a battery.

Spare battery is faulty. Verify that other batteries charge properly. If so, replace the

faulty battery.

Table 7-5

Troubleshooting the USB ActiveSync/Charge Cable

Symptom Possible Cause Solution

MC21XX battery is

not charging (LED

Indicator does not

light).

Cable is not receiving

power.

Ensure the power cable is connected securely to both the

cable and to AC power.

No battery installed. Install battery.

Battery is faulty. Verify that other batteries charge properly. If so, replace the

faulty battery.

The MC21XX is not fully

seated in the cable.

Remove and re-attach the MC21XX to the cable, ensuring it

is correctly seated.

During data

communication, no

data was

transmitted, or

transmitted data was

incomplete.

Cable removed from

MC21XX during

communication.

Reattach cable to MC21XX and retransmit.

Incorrect cable

configuration.

See the system administrator or refer to the MC21XX Series

MC21XX Integrator Guide.

Communication

software is not installed

or configured properly.

See the system administrator or refer to the MC21XX Series

MC21XX Integrator Guide.

RELIMINARY

o the charge

power. Ensure the spa

power. Ensure the s

ry is fully depleted, it c

rge a battery.

ge a battery.

her batteries charge p

ery.

eSync/Charge Cable

c/Charge Cable

Cause

not receiving

t receiving

Ensu

Ens

o battery installed.battery installed.

Battery is faulty.Battery is faulty.

The MC21XThe MC21X

seated inseated in

LIM

PRE

g data data

mmunication, no mmunication,

data was

transmitted, or transmitted

ransmitted data wransmitt

omplete.omple

CablCabl

7 - 10 MC21XX Series User Guide

PRELIMINARY

Appendix A Specifications

MC21XX and Accessory Technical Specifications

Table A-1 summarizes the MC21XX technical specifications and intended operating environments.

Table A-1

MC21XX Technical Specifications

Item Description

Physical Characteristics

Dimensions 171.7 mm L x 60.9 mm W x 34.1 mm D

(6.76 in L x 2.40 in W x 1.24 in D)

Weight (including battery) MC2100: 228 g (8.04 oz)

MC2180: 236 g (8.32 oz)

Display 2.8 inch TFT Color QVGA (240 x 320) display with backlight

Touch Panel Analog resistive touch (MC2180 only)

Backlight LED backlight

Battery Rechargeable Lithium-ion 2400 mAh minimum (3.7V)

Expansion Slot User accessible microUSB slot (located under battery); up to 32 GB.

Network Connections Full-speed USB (host or client)*

Bluetooth (MC2180 only)

WLAN (MC2180 only)

*USB available with appropriate cables only

Notification LED and audible alert

Keypad Options 27-key Numeric

Audio Speaker and microphone (MC2180 only)

Beeper (MC2100 only)

RELIMINAR

ARY

cations

ecifications and intend

ecifications and inten

ons

171.7 mm L x1.7 mm L x

(6.76 in L xn L

attery) MC21

ELI

LIM

PRE

Panel

cklight

Battery

xpansion Slotxpans

rk Crk C

A - 2 MC21XX Series User Guide

Performance Characteristics

CPU Marvell PXA320 processor at 624 MHz

Operating System Microsoft

Embedded CE 6.0 Core

Memory 128 MB RAM/256 MB Flash

Output Power USB: 5 VDC @ 300 mA max.

User Environment

Operating Temperature -10°C to 50°C (-14°F to 122°F)

Storage Temperature -40° to 70°C (-40° to 158°F) without battery

Charging Temperature 0° C to 40° C (32°F to 104°F)

Humidity 5 to 95% non-condensing

Drop Specification Multiple 1.2 m (4 ft.) to concrete at room temperature

Multiple 0.9 m (3 ft.) to concrete across the operating temperature

Multiple 1.2 m (4 ft.) MIL-STD 810G specifications

Tumble 500 0.5 m (1.6 ft.) tumbles per IEC tumble specifications.

Electrostatic Discharge (ESD) +/-15 kV air discharge

+/- 8 kV direct discharge

Sealing IP54 per IEC sealing specifications.

Wireless LAN Data and Voice Communications

Wireless Local Area Network

(WLAN) radio IEEE

802.11b/g/n

Data Rates Supported 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, and 54 Mbps

Operating Channels Channel 1-13 (2412-2472 MHz), Channel 14 (2484 MHz) Japan only;

actual operating channels/frequencies depend on regulatory rules and

certification agency

Security Security Modes: Legacy, WPA and WPA2

Encryption: WEP (40 or 128 bit), TKIP and AES

Authentication: TLS, TTLS (MS-CHAP), TTLS (MS-CHAP v2), TTLS

(CHAP), TTLS (MD5), TTLS (PAP), PEAP-TLS, PEAP (MS-CHAP v2),

PEAP (EAP-GTC), EAP-FAST-TLS, EAP-FAST (MS-CHAP v2), EAP-FAST

(EAP-GTC) and LEAP

Spreading Technique Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency

Division Multiplexing (OFDM)

Antenna Internal

Voice Communication TEAM Express push-to-talk over WLAN

Wi-Fi Multimedia (WMM)

Table A-1

MC21XX Technical Specifications (Continued)

Item Description

ARY

ut battery

ut ba

NAR

MINA

to concrete at room te

o concrete at room t

ft.) to concrete across

m (4 ft.) MIL-STD 810Gm (4 ft.) MIL-STD 81

MIN

m (1.6 ft.) tumbles per ft.) tumbles pe

LIM

5 kV air discharge 5 kV air discharg

+/- 8 kV direct discharg

8 kV direct discha

LIM

IP54 per IEC seal

IP54 per IEC sea

ELI

oice Communicationsoice Communications

MIN

LIM

REL

etwork etwor

IEEEEEE

®®

pported 1pported 1

PRE

Channelshannels

curity

Specifications A - 3

Wireless PAN (MC2180 only)

Bluetooth v2.0 with Enhanced Data Rate (EDR); integrated antenna

Data Capture Specifications

Options Linear imager

1D laser scanner

2D imager

Linear Imager Specifications

Optical Resolution 5 mil minimum element width

Roll ± 25° from vertical

Pitch Angle ± 65° from normal

Skew Tolerance ± 50° from normal

Ambient Light Sunlight - 9,690 Lux

Artificial Light - 4,845 Lux

Scan Rate 50 scans/sec

Scan Angle 53.3° ± 3°

1D Laser Scanner Specifications

Optical Resolution 5 mil minimum element width

Roll ± 35° from vertical

Pitch Angle ± 65° from normal

Skew Tolerance ± 40° from normal

Ambient Light Sunlight - 107,640 Lux

Artificial Light - 4,844 Lux

Scan Rate 104 (± 12) scans/sec (bidirectional)

Scan Angle 47° (typical)

2D Imager Engine Specifications

Field of View Horizontal: 39.2°

Vertical: 25.4°

Optical Resolution 752 H x 480 V pixels (gray scale)

Roll

360°

Pitch Angle ± 60° from normal

Skew Tolerance ± 60° from normal

Table A-1

MC21XX Technical Specifications (Continued)

Item Description

PRELIMINARY

0 Lux

ght - 4,845 Lux

ns/sec

sec

3.3° ± 3°

3.3° ± 3

5 mil minimummil minimum

± 35° from± 35° from

± 65°± 65°

e±

ightight

ELI

MIN

LIM

can Ratecan Rate

Scan AngleScan Angle

Imager EnImag

ViVi

A - 4 MC21XX Series User Guide

Ambient Light Sunlight - 96,900 Lux

Aiming Element (VLD) 655 nm ± 10 nm Laser

Illumination Element (LED) 625 nm ± 5 nm LEDs (2x)

Table A-1

MC21XX Technical Specifications (Continued)

Item Description

PRELIMINARY

Appendix B Keypad

Introduction

The MC21XX is available with a 27-key keypad.

27-Key Keypad

The 27-key keypad contains a Power button, application keys, navigation pad and function keys. The keypad

is color-coded to indicate the alternate function key (blue) values and the alternate ALPHA key (orange)

values. Note that keypad functions can be changed by an application so the MC21XX keypad may not function

as described. See Table B-1 on page B-2 for key and button descriptions and Table B-2 on page B-4 for the

keypad alternate functions.

NOTE For information about using the soft keyboard input panel. For more information, see Entering Information

Using the Keyboard Input Panel on page 2-12.

MINAR

ARY

ELIMI

ns as a

Power

button, aptton, ap

e the alternate functio

PREL

pad functions can be c

Table B-1 on page B-

e functions.nctions.

e soft keyboard input pa

keyboard input

Panel on page 2-12Panel on page 2-12

B - 2 MC21XX Series User Guide

Figure B-1

27-Key Keypad

Table B-1

27-Key Descriptions

Key Description

Power (red) Powers the MC21XX screen on and off (resume and suspend).

Scan (yellow) Used in scanning applications, press to scan a bar code. This key has the same

function as activating the side mounted scan buttons.

Navigation Pad Moves up, down, left and right from one item to another. Increases/decreases

specified values.

ESC Produces the ESC function by default.

CTRL Press and release the CTRL key to activate the keypad alternate CTRL

functions. The icon appears on the taskbar. Press and release the CTRL

key again to return to the default keypad functions.

Press and release the blue FUNC key and then the CTRL key to activate the

ALT functions. The icon appears on the taskbar. Press and release the

CTRL key two times to return to the default keypad functions.

ESC

ALT

PRELIMINARY

wers the MC21XX scre

he MC21XX scre

Used in scanning sed in scanning

function as actiunction as acti

Moves u

ves u

spec

Keypads B - 3

Numeric/Alpha/Special

Function

Numeric, alpha or special function keys. Numeric by default.

Produces a special function when the blue FUNC key is activated.

Produces alpha values when the orange ALPHA key is activated.

In Alpha state, produces the lower case alphabetic characters on the key. Each

key press produces the next alphabetic character in sequence. For example,

press and release the ALPHA key and then press the 4 key once to produce the

letter ‘g’; press and release the ALPHA key and then press the 4 key three times

to produce the letter ‘i’.

When the SHIFT key is pressed in Alpha state, the upper case alphabetic

characters on the key are produced. For example, press and release the

ALPHA key, press and hold the SHIFT key and then press the 4 key once to

produce the letter ‘G’; press and release the ALPHA key, press and hold the

SHIFT key and then press the 4 key three times to produce the letter ‘I’.

Period/Decimal Point Produces a period for alpha entries and a decimal point for numeric entries by

default.

Press the Orange key then the SHIFT key to activate the keypad alternate

SHIFT functions. The icon appears on the taskbar. Press the SHIFT key a

second time to enable Shift-Lock feature. The icon appears on the taskbar.

Press and release the SHIFT key again to return to the default keypad functions.

Enter Executes a selected item or function.

BKSP Backspace function by default.

Decreases brightness when the blue FUNC key is activated.

Orange Press the orange key to access the alternate ALPHA characters (shown on the

keypad in orange). The icon appears on the taskbar. Press and release the

orange key again to return to the default keypad functions.

Blue Press and release the blue key to activate the keypad alternate functions

(shown on the keypad in blue). The icon appears on the taskbar. Press and

release the blue key a second time to lock the function. The icon appears on

the taskbar. Press and release again to return to the default keypad functions.

Table B-1

27-Key Descriptions (Continued)

Key Description

PRELIMINARY

quence

key once t

y o

en press the

en press th

key

ate, the upper case alp

ate, the upper case al

example, press and re

example, pres

key and then press t

y and then press t

ease the

ALPHA

ALP

key,

key three times to pro

ey three times to p

entries and a decima

y then the

then the

SHIFT

HIFT

key to

key

The icon appears

to enable Shift-Lock fe

enable Shift-Lock

release the

se the

SHIFT

HIFT

key

tes a selected item or

es a selected item o

Backspace functio

ce functio

Decreases brig

Press th

ess th

keyp

LIM

B - 4 MC21XX Series User Guide

Table B-2

27-key Keypad Input Modes

Key

Numeric Mode Orange Key

(Alpha Lowercase Mode)

Orange + Shift Keys

(Alpha Uppercase Mode)

SHIFT

+ Key

1st

Press

2nd

Press

3rd

Press

4th

Press

1st

Press

2nd

Press

3rd

Press

4th

Press

1 1 1 See Note 2 See Note 2

222abc ABC

333def DEF

444ghi GHI

555j kl JKL

666mno MNO

777pqr sPQRS

888t uv TUV

999wxyzWXYZ

0 0 0 space 0

..>. .

-/ ?

Note 1: An application can change the key functions. The keypad may not function exactly as described.

Note 2: Press the 1 key up to ten times to create the following characters: @ ? #$%^&*()

INARY

JKL

MIN

LIM

ey functions. The

create the f

MIN

PRELI

Keypads B - 5

PRELIMINARY

B - 6 MC21XX Series User Guide

PRELIMINARY

GLOSSARY

API. An interface by means of which one software component communicates with or controls another. Usually used to

refer to services provided by one software component to another, usually via software interrupts or function calls

Aperture. The opening in an optical system defined by a lens or baffle that establishes the field of view.

Application Programming Interface. See API.

ANSI Terminal. A display terminal that follows commands in the ANSI standard terminal language. For example, it uses

escape sequences to control the cursor, clear the screen and set colors. Communications programs support the

ANSI terminal mode and often default to this terminal emulation for dial-up connections to online services.

ASCII. American Standard Code for Information Interchange. A 7 bit-plus-parity code representing 128 letters,

numerals, punctuation marks and control characters. It is a standard data transmission code in the U.S.

Autodiscrimination. The ability of an interface controller to determine the code type of a scanned bar code. After this

determination is made, the information content is decoded.

Bar. The dark element in a printed bar code symbol.

Bar Code. A pattern of variable-width bars and spaces which represents numeric or alphanumeric data in

machine-readable form. The general format of a bar code symbol consists of a leading margin, start character, data

or message character, check character (if any), stop character, and trailing margin. Within this framework, each

recognizable symbology uses its own unique format. See Symbology.

Bar Code Density. The number of characters represented per unit of measurement (e.g., characters per inch).

Bar Height. The dimension of a bar measured perpendicular to the bar width.

RELIMINAR

ARY

onent communicates w

nent communicates w

nent to another, usual

nent to another, u

ned by a lens or bafflea lens or baff

API

t follows commands in

commands

he cursor, clear the sc

e cursor, clear the sc

en default to this term

d Code for Informationd Code for Information

on marks and control

marks and control

n.n.

The ability of an inThe ability of an in

on is made, the inform

n is made, the inform

emem

Glossary - 2 Enter Book Name Here

Bar Width. Thickness of a bar measured from the edge closest to the symbol start character to the trailing edge of the

same bar.

BIOS. Basic Input Output System. A collection of ROM-based code with a standard API used to interface with standard

PC hardware.

Bit. Binary digit. One bit is the basic unit of binary information. Generally, eight consecutive bits compose one byte of

data. The pattern of 0 and 1 values within the byte determines its meaning.

Bits per Second (bps). Bits transmitted or received.

Bit. Binary digit. One bit is the basic unit of binary information. Generally, eight consecutive bits compose one byte of

data. The pattern of 0 and 1 values within the byte determines its meaning.

bps. See Bits Per Second.

Byte. On an addressable boundary, eight adjacent binary digits (0 and 1) combined in a pattern to represent a specific

character or numeric value. Bits are numbered from the right, 0 through 7, with bit 0 the low-order bit. One byte in

memory is used to store one ASCII character.

BOOTP. A protocol for remote booting of diskless devices. Assigns an IP address to a machine and may specify a boot

file. The client sends a bootp request as a broadcast to the bootp server port (67) and the bootp server responds

using the bootp client port (68). The bootp server must have a table of all devices, associated MAC addresses and

IP addresses.

boot or boot-up. The process a computer goes through when it starts. During boot-up, the computer can run

self-diagnostic tests and configure hardware and software.

PRELIMINARY

ve bits compose one

ve bits compose

ombined in a pattern t

mbined in a pattern

ugh 7, with bit 0 the lo

ns an IP address to a

s an IP address to a

he bootp server port (6

e bootp server port (6

have a table of all dev

have a table of a

rough when it starts.

e and software.e and software.

INDEX

Numerics

27-key keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

2-D bar codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

four-slot charge only cradle . . . . . . . . . . . . . . . . 6-4

four-slot cradles

battery charging . . . . . . . . . . . . . . . . . . . . . . 6-4

four-slot spare battery charger

battery charging . . . . . . . . . . . . . . . . . . . . . . 6-7

LED indicators . . . . . . . . . . . . . . . . . . . . . . . 6-7

MC21XX charge cables

LED indicators . . . . . . . . . . . . . . . . . . . . . . 6-12

SD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

single-slot USB cradle . . . . . . . . . . . . . . . . . . . . 6-3

battery charging . . . . . . . . . . . . . . . . . . . . . . 6-3

stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

active and indicate programs . . . . . . . . . . . . . . . . . . 2-5

active tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

ActiveSync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

adaptive frequency hopping . . . . . . . . . . . . . . . . . . . 4-1

AFH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

bar codes

two dimensional . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

battery

charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

battery charge status . . . . . . . . . . . . . . . . . . . . . . . . 2-5

battery chargers

four slot-spare battery charger

battery charging . . . . . . . . . . . . . . . . . . . . . . 6-7

four-slot spare battery charger

LED indicators . . . . . . . . . . . . . . . . . . . . . . . . 6-7

MC21XX charge cables

LED indicators . . . . . . . . . . . . . . . . . . . . . . . 6-12

battery charging

backup battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

four-slot cradles . . . . . . . . . . . . . . . . . . . . . . 6-4, 6-5

four-slot spare battery charger . . . . . . . . . . . . . . 6-7

main battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

temperature range . . . . . . . . . . . . . . . . . . . . . . . . 1-5

battery icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

battery status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

adaptive frequency hopping . . . . . . . . . . . . . . . . 4-1

security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

bluetooth

discovering devices . . . . . . . . . . . . . . . . . . . . . . . 4-4

boot

cold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

warm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

bullets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

calibration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

charge LED indicator . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

charging

spare batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

charging battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

charging, temperature range . . . . . . . . . . . . . . . . . . . 1-5

cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

clock, display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

cold boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13, 4-3

configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

conventions

notational . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

cradles

NAR

ARY

PRELIMINA

. . . . 1-2

. . . . . . . 6-4

. . . . . . . . . . . 6-4. . . . . . 6-4

. . . . . . . . . . . . . . . . 6. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . .

cradle . . . . . . . . . . cradle . . . . . . . . . .

harging . . . . . . . . . . harging . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . .

ndicate programs . .

ndicate progra

sks . . . . . . . . . . . . . .sks . . . . . . . . . . . .

ync . . . . . . . . . . . .ync . . . . . . . . . . . .

equency hoppequen

. . . . . . . . .

four-slot spare battery

ur-slot spare battery

LED indicators

LED indica

MC21XX charge

MC21XX charg

LED indic

battery chargin

battery ch

backup

four-s

fou

Index - 2 MC21XX Series User Guide

four-slot charge only cradle . . . . . . . . . . . . . . . . . 6-4

four-slot cradles

battery charging . . . . . . . . . . . . . . . . . . . . . . 6-4

single-slot USB cradle

battery charging . . . . . . . . . . . . . . . . . . . . . . 6-3

troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

current time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

data capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

dot aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

imager operational modes

decode mode . . . . . . . . . . . . . . . . . . . . . . . . 3-2

image capture mode . . . . . . . . . . . . . . . . . . . 3-2

pick list mode . . . . . . . . . . . . . . . . . . . . . . . . 3-2

imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

two dimensional bar codes . . . . . . . . . . . . . . . . . 3-1

date/time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

demo window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

desktop window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

display clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

documentation updates . . . . . . . . . . . . . . . . . . . . . . . . .iv

documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

electro-static discharge

end task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

entering data with scanner . . . . . . . . . . . . . . . . . . . 2-12

entering information . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Enterprise Mobility Developer Kit for .NET, see EMDK

ESD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

four-slot charge only cradle . . . . . . . . . . . . . 1-6, 6-1, 6-4

four-slot cradles

battery charging . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

four-slot spare battery charger . . . . . . . . . . . . . .1-6, 6-1

battery charging . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

function status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

hard reset . . . . . . . . . . . . . . . . . . . . . . . . 2-12, 2-13, 4-3

icons

alpha mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

ALT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

CTRL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

shift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

imager. See data capture, imaging

imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

indicator LED bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

information, service . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Internet Explorer Mobile . . . . . . . . . . . . . . . . . . . . . . . 2-7

key combinations

using the keypad . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

27-key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

28-key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

keypads

input modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4

laser scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

LEDs

scan and decode . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

main battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

inserting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

MC21XX charge cables

LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

MC21XX parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

mobile computer

cold boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

hard reset . . . . . . . . . . . . . . . . . . . . . . . . . 2-12, 2-13

power on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

warm boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

MSP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

navigating software . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

. . . . .

PRELIMINARY

2-10

. . . .iv

. . . . 2-6. . . . 2-6

. . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . . 2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

veloper Kit for .NET, sveloper Kit for .NET, s

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

only cradleonly

. . . . . . . . . . . . . .

. . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . .

le . . . . . . . . . . . . . . .

le . . . . . . .

ations

g the keypad . . . . . .

the keypad . . . . . .

d . . . . . . . . . . . . . . .

. . . . . . . .

27-key . . . . . . . . . .27-key . . . . . . . . .

28-key . . . . . . . .

8-key . . . . . . .

keypads

eypads

input modes

input mode

laser

lase

Index - 3

numeric keypad

input modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

operating

environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2, 1-3, 2-17

platform SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

power button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

program menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

rapid deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

remove battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

remove the handstrap . . . . . . . . . . . . . . . . . . . . . . . 6-15

reset

hard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

soft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

resetting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

sample applications demo window . . . . . . . . . . . . . . 2-1

scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

scan buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

adjusting the distance . . . . . . . . . . . . . . . . . . . . . 3-3

angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

scanning considerations . . . . . . . . . . . . . . . . . . . . . . 3-2

screen

calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

screen contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

SD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

secure device card . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

security

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

selecting items using the keypad . . . . . . . . . . . . . . . 2-3

settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

show clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

single-slot USB cradle . . . . . . . . . . . . . . . . . 1-6, 6-1, 6-3

battery charging . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12, 4-3

spare battery

charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

starting the mobile computer . . . . . . . . . . . . . . . 1-3, 1-7

startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

status icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10, 2-11, 6-2

suspend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7, 4-3

task manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

taskbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

technical specifications . . . . . . . . . . . . . . . . . . . . . . . A-1

temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

terminal

charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

terminal charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

four-slot charge only cradle . . . . . . . . . . . . . . . . . 7-8

four-slot spare battery charger . . . . . . . . . . . . . . 7-9

mobile computer . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

single-slot USB cradle . . . . . . . . . . . . . . . . . . . . . 7-8

turning the radios off

WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

updates, documentation . . . . . . . . . . . . . . . . . . . . . . . . iv

USB charging Cable . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

USB charging cable . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

using stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

wakeup conditions . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

warm boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12, 4-3

Windows CE .NET 6.0 Professional . . . . . . . . . 2-2, 2-7

wireless status icon . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

WLAN status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

WPAN Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

PRELIMINARY

2-7

. . 1-8

1-8

. . . 6-15

. . . . . . . . 4-3. . . . . . . . 4-3

. . . . . . . . . . 4-3 . . . . . . . 4

. . . . . . . . . . . 2-12

. . . . 2-12

. . . . . . . . . . . . . . 4-

. . . . . . . . . . . . . .

. . . . . . . . . . . . . . . .

demo window . . . . . demo window . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ing the distance . . . .ing the distance

e . . . . . . . . . . . . . . .

e . . . . . . . . . . . . . .

ng . . . . . . . . . . ng . . . .

. . . . . . . . . . . .

deratdera

. .

. . . . . .

. . . . . . . . . . .

. .

. . . . . . . . . . . . . 2-1

. . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . .

er . . . . . . . . . . . . . . .

er . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . .

cal specifications . . .

cal specifications . .

perature . . . . . . . . .

rature . . . . .

erminal

charging . . . . . charging . . . . .

terminal charging

rminal charging

troubleshootin

troublesh

cables

four-

fou

Index - 4 MC21XX Series User Guide

PRELIMINARY

72E-155020-01 Revision 091111 - September 2011

Motorola Solutions, Inc.

1301 E. Algonquin Rd.

Schaumburg, IL 60196-1078, U.S.A.

http://www.motorolasolutions.com

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered

trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are

the property of their respective owners.

PRELIMI

MINARY

a Solutions, Inc.a Solutions, Inc.

Algonquin Rd.

Algonquin

urg, IL 60196urg, IL

motoro

motor

Zebra Technologies MC2180 Mobile Computer User Manual

Zebra Technologies Corporation Mobile Computer

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