Wavenet Technology DWM0001 Wireless Modem attachment for Palm m125 m500 m505 User Manual covers

Wavenet Technology Pty Ltd. Wireless Modem attachment for Palm m125 m500 m505 covers

ex9 manual

February 2002 APREL Project No.: WVTB-Dualwave-M-3861 Consulting * Research * Training * Certification Testing Since 1981FCC ID: PQS-DWM0001Exhibit 9User’s Manual
Dualwave MWireless ModemUser Manual
© Wavenet Technology Pty LtdACN 079 965 003Publication No. DWMUSERD01 (First Draft 13 February 2002)Published January 2002This publication is copyright and no part may be reproduced or copied without the prior consent of:Wavenet Technology Pty Ltd.140 Burswood RdBurswoodPerthWA 6100AustraliaTelephone: +61 8 9262 0200Facsimile: +61 8 9355 5622E-mail: wavenet@wavenet.com.auWeb Site: www.wavenet.com.auThis manual is intended to be used for the operation of Wavenet Technology equipment. Performancefigures quoted are typical values and subject to normal manufacturing and service tolerances.Wavenet Technology Pty Ltd reserves the right to alter, without notice, the equipment, software orspecification to meet technological advancement.Microsoft, Windows and the Windows logo are registered trademarks or trademarks of MicrosoftCorporation in the United States and other countries. Palm M, Palm m500/m505/m125, and HotSyncare trademarks of Palm Computing, Inc. Other product and company names herein may be thetrademarks of their respective owners.Whilst every precaution has been taken in the preparation of this document, neither WavenetTechnology Pty Ltd nor any of its representatives shall have any liability to any person or entity withrespect to any liability, loss or damage caused or alleged to be caused directly or indirectly by theinformation contained in this book.Published by Wavenet Technology Pty Ltd.This product contains a transmitter approved under the FCC rules.FCC ID: xxxxxxxxxx-xxxx-xThis device complies with Part 15 of the FCC rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received including interference that may cause undesiredoperation.
Dualwave M User Manual ________________________________________________________________Contents3Wavenet TechnologyContentsIntroduction...................................................................................................................5Features....................................................................................................................5Compliance Statement...........................................................................................6Information for Your Safety....................................................................................6System Requirements.............................................................................................8Checking the Package Contents...........................................................................8Exploring Your Dualwave M..................................................................................9Online Indicator................................................................................................. 11On/Low Battery Indicator................................................................................. 11Getting Started.......................................................................................................... 12Connecting Your Dualwave M to the PDA....................................................... 12Removing the Dualwave M............................................................................. 12Charging the Dualwave M’s Battery.................................................................. 13Installing Modem Tools Software on Your PDA.............................................. 14Removing Software From Your PDA ............................................................ 17Using Your Dualwave M.......................................................................................... 18Modem Tools Application.................................................................................... 19Info Tab.............................................................................................................. 19Setup Tab .......................................................................................................... 20Network Tab...................................................................................................... 21Wakeup Tab...................................................................................................... 22About Modem Tools ......................................................................................... 23Synchronising Data Between Your PDA and Computer................................ 23Updating Firmware on Your Dualwave M......................................................... 25Installing New Software on Your PDA .............................................................. 27Troubleshooting ........................................................................................................ 28Technical Support................................................................................................. 31Care & Maintenance ................................................................................................ 32Specifications..........................................................Error! Bookmark not defined.
Introduction ______________________________________________________________Dualwave M User ManualWavenet Technology 4IntroductionThe Dualwave M is a wireless modem developed for Personal DigitalAssistants (PDAs), such as the Palm™ m125/m500/m505. It enablesaccess to worldwide DataTAC wireless networks in the USA, Canada,Malaysia, Singapore, Hong Kong, Taiwan and Australia.The Dualwave M is available in 2 customer configurations.A Public network version for the 806 – 821MHz band (25kHzchannels) and a Private network version for the 821- 824MHz band(12.5kHz channels). These are not interchangeable.This technology offers the following unique benefits to the PDA user.• Dualwave M’s unique PUSH technology “wakes up” the PDA andimmediately alerts you of a new message.• The data interface port and cable assembly provides two additionalfunctions for the PDA user by:-Allowing installation and upgrades of software for the PDA viathe serial connector.- Synchronising and updating data between PDA and PC via theUSB connector.• The battery charger connector allows:- The simultaneous charging of the PDA and Dualwave Mbatteries.Using additional software, the Dualwave M effectively turns your PDAinto a wireless window on the web and lets you use your existinge-mail accounts for mail.This manual provides details on how to set up, charge and use theDualwave M. There is a troubleshooting section to the rear of themanual and a section on the care and maintenance of your newDualwave M. Specifications are displayed on the last page.FeaturesThe Dualwave M has the following features:• Form hugging clip-on modem suitable for Palm™m125/m500/m505 PDAs.• Secure locking mechanism.• May be used independently as a wireless modem for a PC/laptop byusing additional software.• Roaming capabilities as used in DataTAC system.• Modem is always online using the DataTAC network.• Auto wake up of PDAs from incoming messages.
Dualwave M User Manual ______________________________________________________________Introduction5Wavenet Technology• Extended battery life (5 days standby, 14 hours communicationtime).• High sensitivity reception.• Indicator lights shows the status of the network coverage andbattery condition.Compliance StatementThis equipment has been tested and found to comply with the limits fora class B digital device, pursuant to Part 15 of the FCC rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, usesand can radiate radio frequency energy and, if not installed and used inaccordance with the manufacturer’s instructions, may causeinterference harmful to radio communications.There is no guarantee however, that interference will not occur in aparticular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determinedby turning the equipment off and on, the user is encouraged to try tocorrect the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from thatto which the receiver is connected.• Consult your supplier or an experienced radio/TV technician forassistance.Warning:Changes or modifications to this unit not expresslyapproved by the party responsible for compliance could void the user’sauthority to operate this equipment.Information for Your SafetyPlease read these safety instructions and the operation instructionsprovided in this manual before operating the Dualwave M or thebattery charger.SAR (RF Absorption Levels into body)Your Dualwave M contains a low power transmitter and receiver.When it is switched on, it receives and sends out radio frequency (RF)signals. In August 1996, the Federal Communications Commission(FCC) adopted RF exposure (SAR) guidelines with safety levels forhandheld wireless devices. These guidelines are consistent with safetystandards previously set by both USA and International Standards:ANSI C95.1 (1992), NCRP Report 89 (1986), ICNIP (1996).The Dualwave M is designed for handheld operation and has beentested and certified to comply with the aforementioned FCC guidelines
Introduction ______________________________________________________________Dualwave M User ManualWavenet Technology 6and standards. The DUALWAVE M has been assessed at the worstcase user conditions (zero separation distance). To maintain theoptimum operational characteristics , no part of the human body shouldbe in contact with the antenna during use.Safe UseSwitch the Dualwave M off in areas where radio devices are forbidden,or when it may cause interference or danger. For example, fuel depots(fuel storage and distribution areas), chemical plants, locations inwhich hazardous or combustible gases may be present and whereblasting operations are in progress.Do not use the Dualwave M in an aircraft. Such use may affect aircraftinstrumentation, communication and performance and may be illegal.Be aware that the Dualwave M may interfere with the functionality ofinadequately protected medical devices, including pacemakers.Additionally, the effect of the radio signals from the Dualwave M onother electronic systems, including those in your car (such as electronicfuel-injection systems, electronic anti-skid braking systems, andelectronic cruise-control systems) is unknown and malfunction of thesesystems may result.Do not use accessories or attachments (for example, a charging unit)that is not manufactured or supplied with the unit. Do not place theDualwave M on an unstable surface. It may fall, causing injury anddamage the equipment.Discard the Dualwave M properly. The unit contains a lithium battery,neither the lithium battery or the Dualwave M should be disposed of ina fire. Dispose the Dualwave M containing the lithium battery inaccordance with the laws and regulations in your area governingdisposal of such cell types. Contact your supplier if you have anyquestions concerning disposal of the Dualwave M or the lithiumbattery.Never push objects of any kind into the Dualwave M through openingsas they may short out parts that could result in a fire or electrical shock.Never spill liquid of any kind on the Dualwave M. Do not useDualwave M near water (for example near a bathtub or sink, in a wetbasement, near a swimming pool etc.). The Dualwave M should besituated away from heat sources.Unplug the battery charger from the power source before cleaning. Donot use liquid or aerosol cleaners. Use a damp cloth to clean the unit.Unplug the battery charger from the power source and contact yoursupplier if:• The power supply cord or plug is damaged.• Liquid has been spilled or objects have fallen onto the Dualwave Mor Battery Charger.• The Dualwave M or Battery Charger has been exposed to rain orwater.
Dualwave M User Manual ______________________________________________________________Introduction7Wavenet Technology• The Dualwave M or Battery Charger has been dropped or damagedin any way.• The Dualwave M or Battery Charger does not operate normally byfollowing the instructions contained in this manual.• The Dualwave M or Battery Charger exhibits a distinct change inperformance.Failure to observe all these instructions will void the limited warranty.System RequirementsTo install the Dualwave M software (Modem Tools), onto your PDA,your computer system must meet the following minimumrequirements:• Intel compatible 486 computer or higher• Windows 95, or Windows NT 4.0, or later.• 8MB RAM (memory) minimum, 16 MB recommended• 1MB available hard disk space• CD-ROM drive• One available serial port (9-pin). A 25 to 9-pin adapter may berequired if your system has a 25-pin serial port.• The PDA desktop software must already be installed.• One available USB port (used for the HotSync® process). In addition, your PDA must have• 500kB of available memory• Palm OS version 3.5 or higherChecking the Package ContentsThe following items should be included in the box.
Introduction ______________________________________________________________Dualwave M User ManualWavenet Technology 8You should also have the CD-ROM which includes the Modem Toolssoftware, andthis User Manual.Exploring Your Dualwave MA picture of the Dualwave M is shown below.The Dualwave M is made up of the following components:Data Interface Port Provides a USB connection to the PC forHotSync® operations and a serial connectionto the PC for diagnostics and downloadingsoftware upgrades.PDA Port Provides a connection between the PDA andthe modem.Battery Chargersocket Provides a connection for the battery charger.Data Interface PortRelease ButtonLatchOn/Off ButtonOn/Low Battery IndicatorOnline IndicatorPDA PortDualwave M Battery ChargerData Comms cableThe PC serial connector has 9pins. Use a 25-pin to 9-pinadapter (not included), if yoursystem has a 25-pin serial port.Battery Chargersocket
Dualwave M User Manual ______________________________________________________________Introduction9Wavenet TechnologyRelease Buttonand Latch Connects and releases the PDA from theDualwave M.On/Off Button Switches the Dualwave M on or off.The indicator descriptions are described on the following page.
Introduction ______________________________________________________________Dualwave M User ManualWavenet Technology 10Online IndicatorOff The Dualwave M is not connected oris out of range.Slow flashing green(once per sec) The Dualwave M is in range and hasregistered with the wireless network.Rapid flashing green(five times per sec) Access denied. The network isdenying registration.On/Low Battery IndicatorOff Power offSlow flashing green(once per sec) Dualwave M is on and the battery ischarged.Slow flashing red(once per sec) Dualwave M is on but the batteryneeds charging.Rapid flashing red(five times per sec) The battery is too low for normaloperation.Charge the battery immediately.Online IndicatorOn/Low battery Indicator
Dualwave M User Manual ___________________________________________________________ Getting Started11 Wavenet TechnologyGetting StartedBefore using your Dualwave M you must:• Connect the Dualwave M to your PDA• Fully charge the Dualwave M’s battery• Install the Modem Tools software on your computer and PDAConnecting Your Dualwave M to the PDATo connect the Dualwave M to your PDA, follow the steps below:1. Slide the PDA into the Dualwave M so that the PDA ports arealigned.2. Press the release button on the right hand side of the Dualwave Mand press the back of the PDA into the Dualwave M until you heara click. The button engages a latch that secures the PDA to theDualwave M.Removing the Dualwave MTo remove the Dualwave M from your PDA, press the release buttonon the right hand side of the Dualwave M and gently pull the PDA upand away from the Dualwave M.You must press the release button whilst disconnecting theDualwave M or you may damage your PDA and the Dualwave M.PDA PortsLatchesRelease Button
Getting Started____________________________________________________________Dualwave M User ManualWavenet Technology 12Charging the Dualwave M’s BatteryYour Dualwave M’s lithium battery is supplied discharged. Foroptimum performance, you should charge it fully before use. If duringuse, the Dualwave M’s On/Low battery indicator displays flashing red,the battery needs immediate recharging.The Battery Charger charges both the PDA and the modem. However,The Dualwave M’s battery powers only the modem, not the PDA.Follow the steps below to charge the PDA and Dualwave M’s battery:1. Connect your PDA to the Dualwave M first, if you intend to chargeboth your PDA and the Dualwave M together.2. Attach the battery charger connector to the battery charger socketlocated on the left hand side of the unit.3. Plug the battery charger into a power source for approximately fourhours. The PDA and modem indicators on the battery chargerdisplay red while charging.Note: Perform an overnight charge when charging the DualwaveM’s battery for the first time.4. When the PDA and modem indicators on the battery chargerchange to green, both batteries are fully charged. If only oneindicator changes to green, only one battery is fully charged.5. Unplug the battery charger from the power source.6. Detach the battery charger connector from the battery chargersocket.Battery ChargerBattery Charger connectorPDA indicatorModem indicator On/low battery indicatorBattery Charger socket
Dualwave M User Manual ___________________________________________________________ Getting Started13 Wavenet TechnologyIf the indicators on the battery charger are flashing red, indicating afault, return the battery charger and Dualwave M to your vendor forservicing.When the batteries are fully charged, the battery charger stops charginguntil the batteries’ capacity falls below a certain value. The batterycharger will then automatically start recharging the batteries again.For optimum battery performance it is recommended that the batterycharger is disconnected and reconnected from the power source to startthe charge cycle from the beginning.Warning: For safety reasons, only use the battery charger suppliedwith the Dualwave M.Installing Modem Tools Software on Your PDATo install the Modem Tools software onto your PDA, ensure that thePDA desktop software has been installed first and then use thefollowing procedure:1. Attach the Dualwave M to your PDA, as described previously.2. Carefully push the Data Comms Modem connector squarelyinto the Dualwave M’s Data Interface port. This is located atthe front of the Dualwave M.Caution: The Data Comms Modem Connector has a latch tosecure the connector to the Dualwave M. Before removing theData Comms Modem connector from the Dualwave M, pressthe release button on the underside of the connector todisengage the latch.3. Connect the Data Comms PC serial connector to a COM (serial)port on your computer. Note that the Data Comms PC serialData Comms PC serialconnector (9-pin)Data Comms Modem connectorData Comms PC USBconnector (9-pin)Release Button
Getting Started____________________________________________________________Dualwave M User ManualWavenet Technology 14connector is a 9-pin plug. If your computer has a 25-pin serialport you will need a 9-pin to 25-pin adapter.4. Switch the PC on and insert the CD-ROM, which was suppliedwith your Dualwave M, into your CD-ROM drive.5. Display the Palm Desktop screen by either:q Double-clicking the Palm desktop icon on your PCor,q Clicking from the PC’s task bar and selecting:Programs ⇒ Palm Desktop ⇒ Palm Desktop.6. Click to display the Install Tool screen.7. Click to display the following screen.8. Click on the Look in field and select your CD-ROM drive(typically D drive), from the drop down list.Click here to displaythe drop down list.Click here to selectyour CD-ROM drive.
Dualwave M User Manual ___________________________________________________________ Getting Started15 Wavenet Technology9. Select all of the files from the Modem Tools folder on the CD-ROM and click . The Install Tool screen is redisplayedwith your selected files.Note: To select all of the files from the Modem Tools folder,click the first file and then press the Ctrl key and the A keytogether.10. Click .The following message is displayed.11. Click and press the HotSync® button on your PDA totransfer the application to your PDA.Note: Refer to your PDA User Manual for more details on theHotSync® process.12. Wait for a message on your computer and PDA indicating thatthe process is complete.
Getting Started____________________________________________________________Dualwave M User ManualWavenet Technology 16Removing Software From Your PDATo remove the software from your PDA, refer to the instructions inyour PDA User manual. The typical procedure is shown below.1. Tap the Applications icon on the main screen of your PDA.2. Tap the Menu icon.3. Tap App.4. Tap Delete.5. Tap the Dualwave M application.6. Tap Delete.7. Tap Yes.8. Tap Done.To remove the software from your PC:1. From your PC’s task bar, click 2. Select Settings, and then Control Panel from the pop-up menu.3. Double-click the Add/Remove Programs icon.4. From the Install/Uninstall tab, select the Dualwave Mapplication.5. Click
Dualwave M User Manual ____________________________________________________Using Your Dualwave M17 Wavenet TechnologyUsing Your Dualwave MEnsure your Dualwave M is fully charged, the Modem Tools softwarehas been installed and the unit is attached to the PDA before use, asdescribed earlier.Press the On/Off button on the Dualwave M. The On/Low batteryindicator should display slow flashing green (once per second). If itdisplays flashing red, the battery needs charging. See the previoussection, Charging the Dualwave M’s Battery on page 13, for furtherinformation.The Online indicator will display slow flashing green (once persecond) when the modem has registered with the wireless network.Switch your PDA on. The PDA is now ready for use.Note: The network profile is set by default for the Dualwave M to beused in U.S.A. To use the Dualwave M in Canada, this setting must bechanged. See page 20 for information on changing the network profile.On/Off buttonOn/Low batteryindicatorOnline indicatorData Comms Modem connectorData Interface PortData Comms PC USB connector
Using Your Dualwave M ____________________________________________________Dualwave M User ManualWavenet Technology 18Modem Tools ApplicationModem Tools is a PDA application consisting of a single screen withfour tabs. These four tabs are described in the following sub-sections.To access Modem Tools, tap the Modem Tools icon from the mainscreen. By default the Info tab is displayed.Info TabThis tab displays the following information about the Dualwave Mattached to the PDA:This indicates the status of the battery. Lowbattery levels can affect the connection.Serial No. Serial number of the modem.LLI Logical Link Identifier. This is the uniqueidentity of the modem.Channel Radio channel currently being used by themodem.Signal The relative signal strength indicator (RSSI)measured in dBm.Status Indicates whether the modem is in or out of radiorange.Version Shows the Version number of the firmware in themodem.
Dualwave M User Manual ____________________________________________________Using Your Dualwave M19 Wavenet TechnologySetup TabThis tab displays the following information:Power Tap to switch Dualwave M on or off.Vibrator By default the vibrator is on. This allows the DualwaveM to vibrate for three seconds after receipt of a radiomessage.Network You may select a network profile from those stored inProfile the modem. Change the setting by tapping and select from the drop-down menu.Power Save The Power Save option can greatly reduce the powerconsumption of your Dualwave M. The Dualwave M isdesigned to stay on so that it can notify you when itreceives incoming messages and so you can quicklyaccess your e-mail messages and information from theweb. To conserve power, the Dualwave M can be set toone of several modes which have different power usageand latency options.By default, the Power Save option is set to Express.Tap and select one of the following options from thedrop down menu.Express The power save option is disabled,shortest battery lifeMin Minimum power save. The modem wakes upand receives every 16 secondsAverageAverage power save. The modem wakes upand receives every 32 secondsMax Maximum power save, longest battery life
Using Your Dualwave M ____________________________________________________Dualwave M User ManualWavenet Technology 20Network TabIn order to make secure transactions via a gateway, a PDA requires asecurity certificate for the gateway.This tab allows you to request a security certificate for a specifiedgateway and also displays a list of the host addresses of all gatewaysfor which a certificate has been loaded on to the PDA.To request a certificate, you must enter the host address of the gatewayfor which the certificate is required and then tap the Req Cert button.If a certificate is successfully obtained and loaded on to the PDA, thehost address of the gateway will be added to the list. There is nofacility to remove a certificate once it has been obtained.The request could fail for a number of reasons causing one of thefollowing messages to be displayed.Gateway Unavailable The gateway is currently unavailable.Out of range The Dualwave M is not within radio range.Timeout The gateway has a timeout period. Thismessage is displayed if no response isreceived from the gateway within 30seconds.Unknown Error Indicates that some other failure occurred.
Dualwave M User Manual ____________________________________________________Using Your Dualwave M21 Wavenet TechnologyWakeup TabThis tab displays a list of applications on your PDA that are registeredfor wakeup.
Using Your Dualwave M ____________________________________________________Dualwave M User ManualWavenet Technology 22About Modem ToolsThis screen is displayed by tapping the icon, which appears in thetop right hand corner of the Modem Tools screens.The following information is displayed:Version No. The version number of Modem Tools.WAP Stack Version The WAP stack used to build Modem Tools.VDD Version The Virtual Device Driver (VDD) installed onthe PDA.Tap the OK button to return to the Main screen.Synchronising Data Between Your PDA and ComputerTo synchronise data between the PDA and your computer, refer to theinstructions in your PDA User Manual. Typically, follow the procedurebelow:1. Attach the Data Comms Modem connector to the DualwaveM’s Data Interface port located at the front of the Dualwave M.2. Attach the Data Comms PC USB connector to a USB port onyour computer.3. Switch your PC on.
Dualwave M User Manual ____________________________________________________Using Your Dualwave M23 Wavenet Technology4. Start the HotSync® Manager if it is not already running, byeither:q Double-clicking the HotSync® Manager icon from thePC’s desktop, orq From the PC’s task bar, click . From the startmenu, select: Programs ⇒ Palm Desktop ⇒ HotSyncManager5. Press the HotSync® button on your PDA to start the HotSync®process.6. Wait for a message on your computer and PDA indicating thatthe process is complete.PC’s Task BarClick the Start ButtonSelect HotSync ManagerStart Menu
Using Your Dualwave M ____________________________________________________Dualwave M User ManualWavenet Technology 24Updating Firmware on Your Dualwave MFirmware is the resident software installed on your Dualwave M.For optimum performance ensure that you are using the latest firmwareversion.Follow the procedure below to check the version number of thefirmware currently loaded on the Dualwave M.1. Connect your PDA to the Dualwave M as described previously.2. Switch your PDA on.3. Tap the Modem Tools icon from the main screen. Bydefault the Info tab is displayed.4. From the Info tab, check the version number of the firmware.Using your web browser on your PC, navigate to the download site andcheck for the latest version of the Dualwave M firmware. If the versionon the web is later than the firmware version on your Dualwave M,follow the procedure below.1. From the web site, download the self-extracting file and save itto your hard drive.2. Connect the Data Comms Modem connector to the DualwaveM’s Data Interface port. This is located at the front of theDualwave M.3. Connect the Data Comms PC serial connector to a COM(serial) port on your computer. Note that the Data Comms PCserial connector is a 9-pin plug. If your computer has a 25-pinserial port you will need a 9-pin to 25-pin adapter.4. Press the Dualwave M’s On/Off button to switch theDualwave M on.Data Comms PC USBconnectorData Comms Modem connectorData Comms PC serialconnector (9-pin)
Dualwave M User Manual ____________________________________________________Using Your Dualwave M25 Wavenet Technology5. From the PC, double-click on the self-extracting file you havejust downloaded to extract the contents.6. Click the file: Loader.exe to display the following screen.7. Select the appropriate modem port to which the Dualwave M isconnected.8. If the program recognises that the version of Firmware you areattempting to install is later than the version currently installed,the Download Application button will become enabled.9. Click to update the firmware software.10. A progress bar is displayed informing you of the progress of theupdate.11. After the firmware has been updated, the Dualwave M isautomatically switched off. A message is displayed promptingyou to switch the Dualwave M on again.12. Press the Dualwave M’s On/Off button and click
Using Your Dualwave M ____________________________________________________Dualwave M User ManualWavenet Technology 2613. A flashing message is then displayed above the DownloadApplication button, indicating that the modem has beenupdated.14. Click to exit the program.Check that the firmware version has been updated. Follow theprocedure below to check the version number of the firmware.1. Tap the Modem Tools icon from the main screen. Bydefault the Info tab is displayed.2. From the Info tab, check the version number of the firmware.Installing New Software on Your PDARefer to the installation instructions that came with your software.There may be a Read Me file.Typically, to install new software on your PDA from your PC, followthe same steps as installing the Modem Software on page 14. Theexception is step 8; you must navigate to the required files, which maynot necessarily be on your CD-ROM drive.
Dualwave M User Manual __________________________________________________________ Troubleshooting27 Wavenet TechnologyTroubleshootingIf you encounter a problem with your Dualwave M or battery charger,do not call technical support until you have reviewed the following listof frequently asked questions.I’m getting no response from the Dualwave M.Make sure that the Dualwave M is switched on and is fully charged.The On/Low Battery indicator should display slow flashing green(once per second).Refer to page 13 for information on charging your Dualwave M.If the unit is switched on and is fully charged, ensure that all theconnections are secure.The Dualwave M is fully charged and all connections are secure butI’m still getting no response.Press the On/Off button to switch the unit off. Wait for about fiveseconds and press the On/Off button again to switch the unit back on.Please note that any messages currently being downloaded may be lost.If the Dualwave M still doesn’t respond, reset the unit by pressing thereset button located on the back of the Dualwave M. The reset button isrecessed; simply insert the tip of your stylus or other thin blunt pointedobject into the recession and press. Please note that any messagescurrently being downloaded may be lost.On/Low Battery IndicatorReset Button
Troubleshooting___________________________________________________________Dualwave M User ManualWavenet Technology 28I’m having difficulty sending and receiving messages. I’m not gettinga very strong signal. I keep losing the signal.Check the indicators. They should both display slow flashing green(once per second) when connected with the network.The On/Low Battery Indicator is flashing green but the OnlineIndicator is showing nothing.Check that you are in an area that provides coverage. Your networkprovider should have the details.Check your network profile setting by tapping on your PDA’s mainscreen to display the Modem Tools screen. Select the Setup tab todisplay the screen below:Select Motient (default), if you are using your Dualwave M in U.S.A.or select Bel Mobility if you are in Canada.Online indicatorThis should display slow flashinggreen for a good network connection.On/Low Battery IndicatorThis should display slow flashinggreen to indicate that the battery issufficiently charged.By default the NetworkProfile is set to Motient
Dualwave M User Manual __________________________________________________________ Troubleshooting29 Wavenet TechnologyBoth indicators are flashing green every second but I’m still havingdifficulty connecting.Check the connection status by tapping on your PDA’s main screento display the Modem Tools screen.By default, the Info tab is displayed. Check the Status to see whetherthe Dualwave M is in or out of range.What can I do to get back in range?The wireless signal needs a clear path; avoid congested or metalbuildings or tunnels. Tree leaves and windows may also affect thesignal strength, as can environmental conditions, for example heavyrain.Try moving away from buildings and hold the device away from yourbody.The status shows that I’m in range, but I’m still having difficultysending and receiving messages.Check the battery level. Low battery levels can affect the connection.Tap on your PDA’s main screen to display the Modem Toolsscreen. Check the battery indicator and compare it with the examplesbelow.If the battery indicator shows that the battery capacity is low, chargethe battery as described on page 13.The Status shows that theDualwave M is out of range.Low batteryBattery IndicatorFully chargedbattery
Troubleshooting___________________________________________________________Dualwave M User ManualWavenet Technology 30The Online LED is flashing quickly and I cannot access the network.Your device has been denied access to the network. Contact yourmobile network operator or supplier.The On/Low Battery indicator is flashing red and greensimultaneously.Press the On/Off button to switch the unit off. Wait for about fiveseconds and press the On/Off button again to switch the unit back on.Please note that any messages currently being downloaded may be lost.If the On/Low battery indicator is still flashing red and greensimultaneously, the Dualwave M needs to be reprogrammed. See page25 for the procedure on updating the firmware.I tried to perform a HotSync® operation but it did not completesuccessfully.Make sure HotSync® Manager is running. If the HotSync® Manager isrunning, exit and restart it.Check the cable connections between the Dualwave M and the PC.Make sure that all connectors are clean. If necessary, use a pencileraser to clean them.Make sure your Dualwave M resets before trying again. Turn off yourmodem, wait a minute and then try again.I can’t get the Dualwave M to charge.Check that the Battery Charger LEDs are displaying red. The LEDschange to green when the PDA and Dualwave M are fully charged.Confirm that the battery charger power cable is properly connected tothe data comms PC connector.Confirm that your battery charger is plugged into an AC outlet and thatthe AC outlet has power.If you are charging both the PDA and the Dualwave M together, ensurethat the PDA is connected to the Dualwave M first, before connectingthe Charger.Technical SupportIf, after reviewing all the sources listed you cannot solve your problem,contact your supplier.
Dualwave M User Manual _______________________________________________________Care & Maintenance31 Wavenet TechnologyCare & MaintenanceYour Dualwave M is supplied maintenance free. However, periodicallyclean off the dirt and dust that may adhere to the exterior casing. Usethe following procedures:1. Disconnect the Battery Charger and cables from theDualwave M.2. Dampen a clean, soft cloth with water and wring the cloth well.3. Use the well wrung cloth to gently remove dirt and dust.Do not dampen the connectors or ports. Immediately remove anymoisture that contacts these components by wiping them with a drycloth.Clean the connectors by using a pencil eraser.Do not use a sodden cloth or apply a liquid to any portion of theDualwave M.Never use substances containing alcohol, thinners or benzene on theequipment. Use of these substances may deform, discolour or dissolvethe casing.The Dualwave M’s lithium ion battery life will be shortened if used inextreme temperatures.Do not use the Dualwave M at temperatures below –10°C or above55ºC.Do not leave the Dualwave M switched on in direct sunlight insideautomobiles as the case temperature can easily exceed these limits.
Care & Maintenance _______________________________________________________Dualwave M User ManualWavenet Technology 32
Dualwave M System Description _______________________________________________________Specifications33 Wavenet TechnologySpecificationsPhysical PropertiesWeight Approximately 150gSize (L x W x H) 127mm x 80mm x 12mmCommunication ProtocolsModem to radio network protocol MDC, RD-LAP 3.1, 3.2, 3.3Modem to terminal (e.g. handheld) protocol NCL 1.2Environmental ConditionsOperating temperature 0°C to 45°CStorage temperature -20°C to 70°CRelative humidity 5-95% Non condensingExtreme temperature operation will degrade battery life.TransmitterFrequency range 806 – 821MHz (Public USA),821 - 824MHz (Private USA)806 – 825MHz (Other than USA)Channel spacing 25kHz (Public), 12.5 (Private)Data rate RDLAP 19.2kbps, RDLAP 9.6kbpsMDC – 4.8kbpsRF output power 1.6W ± 10% (at 50 Ω antenna port)Turn on time < 5msFrequency error ± 1.5ppmSpurious emission < - 30dBmAdjacent channel power < -55dBcReceiverFrequency range 851 – 866MHz (Public USA),866 – 869MHz (Private USA)851 – 870MHz (Other than USA))Channel spacing 25kHz (Public), 12.5kHz (Private)Settling time < 5msSensitivity < -112dB at 5% PERSpurious emission (of modem in receive mode) < -57dBmChannel selectivity > 50dB (5kHz dev 1kHz tone)Spurious rejection > 70dBImage rejection > 60dBRSSI -120dBm ~ -45dBm
Care & Maintenance _______________________________________________________Dualwave M User ManualWavenet Technology 34PortsCommunications Serial Port RS-232 compatible serial port,operating speeds 9600 baudPDA Port RS 232 compatible serial port 9600 baudLED IndicatorsPower on/off and battery status Flashing green - power on, battery chargedFlashing red - low batteryRapid flashing red very low batteryOnline Flashing green - onlineBatteryLithium-ion battery (3.6V) 1300mA/hour 3.6V nominalLife 5 days standby,14 hours communication timeSize (L x W x H) 33mm x 47mm 8mmTemperature range 0°C to 45°CProtection circuit Prevents overcharge and deep dischargeBattery ChargerExternal dual output 4.2 / 5 V DC battery chargerType Constant current / constant voltage cycle+5V fixed voltageWeight Approx. 500gSize (L x W x H) 100mm x 50mm x 40mmOperating temperature 0°C to 50°CStorage temperature -20°C to 70°CMaximum charge current 600mA (modem), 400mA (PDA)Maximum charging voltage 4.2V (modem), 5V (PDA)Mains voltage range 100 ~ 250V AC (50 ~ 60Hz)Typical charge time 4 hoursLED indicators Two, modem and PDAGreen: Fully chargedRed: ChargingFlashing red: Error

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