Venstar SKYPORT3 Thermostat with Wi-Fi Module User Manual

Venstar Inc Thermostat with Wi-Fi Module

User Manual

Optional accessories available, including Wi-FiSimply connected.s Wi-Ficted..VOYAGER&HEATCOOLHEATPUMPDIGITAL THERMOSTATQUICK START & SETUP GUIDEAnytime. Anywhere.*
1Thank YouCongratulations and thank you for purchasing your new Venstar VOYAGER® thermostat. This guide is intended to help you install and setup the basic features of the VOYAGER® Thermostat. For a full owners manual and installation guide, visit venstar.com.
2CompatibilityVenstar VOYAGER® Thermostat is designed to work with 24V systems requiring both the R & C wires. This includes gas, electric, oil, forced air, variable speed, heat pump and radiant heat. It can control:•Heating:one,twoandthreestages(W1,W2,W3)•Cooling:oneandtwostages(Y1,Y2)•Heatpump:withauxiliaryandemergencyheat(Y,W1,O/B)•Fan(G)•Power(C,R)•Humidifierordehumidifier(HUM,DEHUM)•Dualfuelsystems(heatpumpwithfurnace)•Whole-homehumidifiersanddehumidifiersWiFi Network& PasswordScrew Driver PencilLevelPliersHammer or Drill (3/16" or 7/ 32" drill bits)Thermostat Thermostat BaseDrywall Anchors and ScrewsThis Quick StartManualContentsNecessary Tools
3Step 1 - PowerOCurrentSystem1) Gotoyourhome’scircuitbreakerpaneland switch the furnace and air conditioner breakerso.2) Toconfirmpoweriso,adjustthetemperature on your current thermostat. If the system does not respond accordingly, power has probably been successfullyshuto.WARNING: Failure to follow this step can result in personal injuryand/ordeathfromshockandelectrocution.Step 2 - Remove FaceplateRemovethefaceplateofcurrentsystem.Mostfaceplatessnap-oorfeature small screws that will need to be removed. Side ViewWall ThermostatWARNING: If you see large thick electrical wires, wire nuts, or if your systemislabeled120Vor240VDONOTPROCEED.THISTHERMOSTATISNOTCOMPATIBLEWITHTHESESYSTEMSWARNING: Failure to follow this step canresultinpersonalinjuryand/ordeath from shock and electrocution.
4Step 3 - BeforeyougoanyfurtherDetermine what your existing wiring and equipment situation is before you disconnect any wires. If you are unsure of what type of system you have, you may need to seek professional support. A. If you have a Heating only system without Air Conditioning, the VenstarVOYAGERthermostatwillrequire3wires.These3wiresare:R(24Vac),C(24Vac)andW(Heat).MostHeatingonlysystemsuseverysimplethermostatsthatonlyrequire2wirestheR(24Vac)andW(Heat).TheVOYAGERthermostatrequires3wirestothethermostat.InthiscaseanAdd-A-WireaccessorywillnotworkanditwillbenecessarytoinstallanotherwirefortheC(24Vac)connection.B. Ifyouhaveasingle stage fossil fuel heater with air conditioning, the Venstar VOYAGER will require 5 wires for independent fan control.TheyareR(24Vac),C(24Vac),W(Heat),Y(Cooling),andG(Fan).Youmayconnectonly4 wires, as instructed below, to the VOYAGER but will give up independent fan control. The fan will stilloperatewithaHeatingorCoolingdemand.• If there are only 4 wires present that are connected to the existing thermostat, there are at least 3 options available to connect the Venstar VOYAGER thermostat, they are:1. Usethe4wiresasinstructedbelowandnotethatthefanwillonlyoperatewithaHeatingorCoolingdemand.2. PullnewthermostatwirefromtheHVACequipmenttothethermostat so that there are at least 5 wires available.3. PurchaseandinstallaVenstarAdd-A-Wireaccessory (ACC-0410).
5C. If you have a multi stage HVAC system comprised of a fossil fuel heater with air conditioning the Venstar VOYAGER will require the 5wiresmentionedabove(R,C,W,Y,andG)plusanadditionalwireforeachadditionalstageofHeatingorCooling.Youmayreducethe 5 wire requirement to 4 if you give up independent fan control, orusetheoptionalaccessory;Add-A-Wire.D. Ifyouhaveaheat pump without aux heat the Venstar VOYAGER willrequire5wires:R(24Vac),C(24Vac),W1/O/B(reversingvalve),Y(1ststagecompressor),andG(fan).Ifthereareonly4wirespresentthatareconnectedtotheexistingthermostat,thereareatleast3optionsavailabletoconnecttheVenstarVOYAGERthermostat,they are:1. Usethe4wiresasinstructedbelowandnotethatthefanwillonlyoperatewithaHeatingorCoolingdemand.2. PullnewthermostatwirefromtheHVACequipmenttothethermostat so that there are at least 5 wires available.3. PurchaseandinstallaVenstarAdd-A-Wireaccessory(ACC-0410).E. If you have a heat pump with aux heat the Venstar VOYAGER will require6wires:R(24Vac),C(24Vac),W1/O/B(reversingvalve),Y(1ststagecompressor),W2(AuxHeat)andG(fan).Ifthereareonly5wirespresentthatareconnectedtotheexistingthermostat,thereareatleast3optionsavailabletoconnecttheVenstarVOYAGERthermostat, they are:1. Usethe5wiresasinstructedbelowandnotethatthefanwillonlyoperatewithaHeatingorCoolingdemand.2. PullnewthermostatwirefromtheHVACequipmenttothethermostat so that there are at least 6 wires available.3. PurchaseandinstallaVenstarAdd-A-Wireaccessory(ACC-0410).
6MAKING 4 WIRES WORK when 5 are required (without the optional Add-A-Wire accessory)• If you have an all-electric heat system with air conditioning, this method is not an option. You must either pull new wire or use the optional Add-A-Wire accessory (ACC-0410).• If you have a single stage fossil fuel heater with air conditioning, and you would like install the Venstar VOYAGER using only 4 wires, follow the directions below. You will need a screwdriver along with a 3” or 4” long piece of thermostat wire to use as a jumper.1. Makesurethepowerisoasstep1onpage4instructsyou.2. Followstep4onpage9“LabelandDisconnectWires”atthethermostat.Pleasenotethecolorandthecorrespondingwiredesignatorwitheachcolor.AnexampleistheRwireisredandtheWwireiswhiteandsoon.YouwillneedthisforthenextstepattheHVACequipment.3. Attheequipmentendofthethermostatwires,locatetheterminals that the wires are attached to. A. Removethe“Gwire”fromtheterminalmarkedG. B. Placethe“Gwire”onterminalC. C. PlaceoneendofthejumperonterminalG. D. PlacetheotherendofthejumperonterminalY.   Pleasenotethattherewillbemorethan1wireonterminalY.4. Connect the wires to the terminals on the VOYAGER backplate takingcaretomakesurethateachwirefromtheHVACequipmentis connected to the same terminal designation on the VOYAGER backplate.Forexample:the“Cwire”fromtheHVACequipmentshouldbeconnectedtothe“C”terminalofthethermostat.The“R”wireontheequipmentterminalshouldbeconnectedtothe“R”terminalontheVOYAGERbackplate,andsoon.
7MAKING 5 WIRES WORK when 6 are required (without the optional Add-A-Wire accessory)• If you have an all-electric heat system with air conditioning, this method is not an option. You must either pull new wire or use the optional Add-A-Wire accessory (ACC-0410).• If you have a multi stage system that requires 6 wires, and you would like install the Venstar VOYAGER using only 5 wires, follow the directions below. You will need a screwdriver along with a 3” or 4” long piece of thermostat wire to use as a jumper.1. Makesurethepowerisoasstep1onpage6instructsyou.2. Followstep4onpage9“LabelandDisconnectWires”atthethermostat.Pleasenotethecolorandthecorrespondingwiredesignatorwitheachcolor.AnexampleistheRwireisredandtheWwireiswhiteandsoon.YouwillneedthisforthenextstepattheHVACequipment.3. Attheequipmentendofthethermostatwires,locatetheterminals that the wires are attached to. A. Removethe“Gwire”fromtheterminalmarkedG. B. Placethe“Gwire”onterminalC. C. PlaceoneendofthejumperonterminalG. D. PlacetheotherendofthejumperonterminalY.   Pleasenotethattherewillbemorethan1wireonterminalY.E. Connect the wires to the terminals on the VOYAGER backplate takingcaretomakesurethateachwirefromtheHVACequipment is connected to the same terminal on the VOYAGER backplate.Forexample:the“Cwire”fromtheHVACequipmentisconnectedtothe“C”terminalofthethermostatandsoon.
8Step 4 - Label&DisconnectWires1) Onebyone,applyalabel designated to each wire you disconnect from your current thermostat. TIP:Beforedisconnectinganywires,take a photo of your current wire configurationwithyourmobiledevice. Wirefromthe  Installonthe  oldthermostat Function newthermostat Wire terminal marked connector marked Color G or F Fan G Y1,Y Cooling Y1 W1,W Heating W1/0/B Rh,R,M,Vr,A Power R C Common C O/B Rev.Valve W1/O/B* W2 2ndStageHeat W2 Y2 2ndStageCooling Y2 W3 3rdStageHeat W3 H,Hum Humidity HUM D,Dehum Dehumidity DEHUM Ck1 DryContactSwitch DRYCONTACT CKGND DryContactSwitch DRYCONTACT*O/BisusedifyoursystemisaHeatPump.
9Step 5 - RemoveCurrentBackplateUnscrewthecurrentbackplateand removeitfromthewall.Becareful not to let the wires fall into the wall.Step 6 - MountNewBase1) Gentlyseparatethedisplayfromthebasebypullingfirst from one side, then the other until the two pieces unsnap. A small screwdriver may be used, very carefully, to start seperating the two pieces.TIP: If needed, wrap the wires around a pencil or pen to keep them from falling inside the wall. 2) Positionthebaseagainstyour wall, and determine if wall anchors from current thermostat align with screw locations of new base.3) Ifbasedoesnotalignwithexistinganchorholes,marknewscrew locations with a pencil. Drywall:Drill3/16"holefor the anchor Plaster:Drill7/32”holefor the anchor4) Pullwiresthroughopeninginbase and secure to the wall using provided screws. TIP:Usealeveltoensurethermostat is properly aligned before marking screw locations.
10Step 7 - ConnectWires1) Matchyourpreviouswireconfigurationto the new base. One by one, connect each wire by inserting the metal end into the corresponding slot and tightening the screw. TIP: Useplierstostraightenwirebeforeinsertingintonewbase.Besuretocutanyexcesswiresothattheinsulationextendstotheterminalblock.Whenthewireisinstalledproperly to the terminal block, there should benocopperexposed.WiFi Network& PasswordScrew Driver PencilLevelPliersHammer or Drill (3/16" or 7/ 32" drill bits)Thermostat Thermostat BaseDrywall Anchors and ScrewsThis Quick StartManualW3/AUXW2W1/O/BY2Y1SENSOR
11Step 8 - CheckDipSwitch1) Ensurewhichswitchiscorrectforyoursystem.Dipswitchesarelocatedon the back of the thermostatGAS/EL HPORGAS/EL HPON1 2 3ON1 2 3OROBBOON1 2 3ON1 2 3GAS ELECORGAS ELECON1 2 3ON1 2 31GASOGAS/ELELECBHPON231GASOGAS/ELELECBHPON231.WhenGAS/EL or HP is set for GAS/EL: Thisswitch(GASorELEC)controlshowthethermostatwillcontroltheFan(G)terminalinheatingmode.WhenGAS is chosen, the thermostat will notenergizetheFan(G)terminalinheating.WhenELEC is chosen the thermostat will energize the fan in heating. 2.WhenGAS/EL or HP is set for HP: Thisswitch(GASorELEC)definestheAuxHeattype.WhenGASischosen,theauxiliaryheatwillnotbeallowedtorunduringheatpumpoperation.WhenusingaDualFuelsystem,setthisswitchforGAS. WhenELECischosen,uptotwostagesofauxiliarystrip heat will be allowed to run. For Heat Pump Only WhentheGAS/ELorHPdipswitchisconfiguredforHP,thisdipswitch(OorB)mustbesettocontrolthe appropriate reversing valve. If O is chosen, theW1/O/Bterminalwillenergizeincooling.IfBischosen,theW1/O/Bterminalwillenergizeinheating.Thisdipswitchconfiguresthethermostattocontrolaconventionalgas/electricsystemoraheatpump.If your system is anything other than a heat pump, leave this switch set for GAS/EL.
12Step 9 - Attach Thermostat1) Alignthepinsonthethermostatcircuitboardwiththecorrespondingholes below the wiring connectors and push the top and the bottom of the plastic housing enclosing the display until it clicks into place, top and bottom.Step 10 - SwitchPower/CircuitBreakersBackOnTurn your furnace and air conditioner breakers back on at your breaker panel.Side ViewDisplayshouldclickintoplace easily. If you encounter resistancedonotapplyexcessforce–taketheplateo,check that the pins are straight and ensure there are no wires in the way and retry.
13Step 11 - SetUpWi-FiConnection (Using the optional WiFi module)OverviewAtminimum,thefirst3tasksbelowmustbecompletedtoaccessyourthermostatremotelyfromabrowser.The4thstepisoptional(highlyrecommended)andonlyisneededtoaccessyourthermostat(s)froma mobile device.These steps are:1. SuccessfulconnectiontoalocalWi-FiAccessPointwithinternetaccess.2. ConfirmreceiptofaSkyportgeneratedverificationemail(thisonlyoccursonceduringtheSkyportaccountsetup).3. A6-digitcodeobtainedfromthethermostatissuccessfullyenteredintoaSkyportaccount.4. SuccessfullydownloadandinstalltheVenstarSkyportapponyourmobiledevice(s).Your thermostat operates on the 2.4 Ghz, Wi-Fi b/g/n band.
141 2Quick Start - Connect to Wi-FiTheVoyagerthermostatsarejoinedtoaWi-FinetworkwiththehelpoftheVenstarConfiguratorApp.Thisappmaybedownloadedfromyourmobiledevice’sappstore.OncetheVoyagerthermostatisinstalledwiththeoptionalWi-FiModule,theConfiguratorAppwillfacilitate connection to the access point in 5 steps as outlined below.Press the “Setup Wi-Fi” button.Press the “Accessory Setup Wi-Fi” button on the thermostat. Then press the “Cooler” button to start the setup.
153 4 5Go to the settings of the mobile device. Select Wi-Fi, then select the Voyager thermostat. Return to the Configurator App.Select the access point to join.The Wi-Fi icon appears on the display when successfully connected.Quick Start - Connect to Wi-Fi (continued)
16Quick Start - Connect to SkyportIfthethermostatisconnectedtothelocalWi-FiAccessPoint,butnotyetjoinedtoaSkyportaccount,youmayjointhethermostattoanaccount by doing the following:1. Openyourbrowserto:http://venstar.skyportcloud.com2. Select“Createaccountnow”3. FollowonscreeninstructionstocreateanaccountandaddathermostattotheSkyportaccount.Create Account Now4
17TroubleshootingUsethefollowingtroubleshootingguidetodiagnosecommonproblems. If you are still having problems or are unsure please visit www.venstar.com/thermostatsore-mailcustomerserviceatthermostatsupport@venstar.comProblemThe air conditioning does not attempt to turn on. The display is blank. The heating does not attempt to turn on. Whenusingaresidentialheat pump the heat comes on instead of the air conditioning. Whencallingforairconditioning both the heat and cool come on.Possible CauseThe compressor timer lockout may prevent the air conditioner from turning on for a period of time. The cooling setpoint is set too high.You may have selected Free Cooling in settings. Lackofproperpower. The heating setpoint is set too low. The thermostat reversing valve dip switch is set incorrectly. The thermostat equipment dipswitchisconfiguredfor“HP”andtheHVACunitisagas/electric.SolutionAdjustthe CompressorMin.OTImeto“None”. Lowerthecoolingsetpointor lower the cooling setpoint limit. Ifyoudon’thaveadamper,and special duct work installed,turnothisfeature in settings.Makesurethepower is on to the furnace and that you have a 24 vac between R&C.Raise the heating setpoint or raise the heating setpoint limit. Setthereversingvalvedipswitch to the opposite position. Settheequipmentdipswitchfor“gas”.
18One-Year Warranty - This Product is warranted to be free from defects in material and workmanship. If it appears within one year from the date of original installation, whether or not actual use begins on that date, that the product does not meet this warranty, a new or remanufactured part, at the manufacturer’s sole option to replace any defective part, will be provided without charge for the part itself provided the defective part is returned to the distributor through a qualified servicing dealer. THIS WARRANTY DOES NOT INCLUDE LABOR OR OTHER COSTS incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts or replacement parts. Such costs may be covered by a separate warranty provided by the installer. THIS WARRANTY APPLIES ONLY TO PRODUCTS IN THEIR ORIGINAL INSTALLATION LOCATION AND BECOMES VOID UPON REINSTALLATION.LIMITATIONS OF WARRANTIES – ALL IMPLIED WARRANTIES (INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY) ARE HEREBY LIMITED IN DURATION TO THE PERIOD FOR WHICH THE LIMITED WARRANTY IS GIVEN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON WHATSOEVER.ALL WORK UNDER THE TERMS OF THIS WARRANTY SHALL BE PERFORMED DURING NORMAL WORKING HOURS. ALL REPLACEMENT PARTS, WHETHER NEW OR REMANUFACTURED, ASSUME AS THEIR WARRANTY PERIOD ONLY THE REMAINING TIME PERIOD OF THIS WARRANTY.THE MANUFACTURER WILL NOT BE RESPONSIBLE FOR:1. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual, including filter cleaning and/or replacement and lubrication.2. Damage or repairs required as a consequence of faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation.3. Failure to start due to voltage conditions, blown fuses, open circuit breakers or other damages due to the inadequacy or interruption of electrical service.4. Damage as a result of floods, winds, fires, lightning, accidents, corrosive environments or other conditions beyond the control of the Manufacturer.5. Parts not supplied or designated by the Manufacturer, or damages resulting from their use. 6. Manufacturer products installed outside the continental U.S.A., Alaska, Hawaii, and Canada.7. Electricity or fuel costs or increases in electricity or fuel costs for any reason whatsoever including additional or unusual use of supplemental electric heat.8. ANY SPECIAL INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER. Some states do not allow the exclusion of incidental or consequential damages, so the above may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.Warranty
19FCC Compliance StatementThis equipment has been tested and found to comply with the limits for an intentional radiator, pursuant to Part 15, subpart C of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference in radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that of the receiver. • Consult the dealer or an experienced radio or TV technician for help.Notice: Only peripherals complying with FCC limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Venstar, is likely to result in interference to radio and TV reception. Changes or modifications to the product, not expressly approved by Venstar could void the user’s authority to operate the equipment. FCC - INDOOR Mobile Radio Information:To comply with FCC/IC RF exposure limits for general population / uncontrolled exposure, the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. (continued)
20Cet appareil est conforme avec Industrie Canada, exempts de licence standard RSS(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne doit pas causer d’interférences, et 2) ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l’appareil.En vertu des règlements d’Industrie Canada, cet émetteur de radio ne peut fonctionner en utilisant une antenne d’un type et maximale (ou moins) Gain approuvé pour l’émetteur par Industrie Canada. Pour réduire les interférences radio potentielles aux autres utilisateurs, le type d’antenne et son gain doivent être choisis afin que la puissance isotrope rayonnée équivalente (PIRE) ne est pas plus de ce qui est nécessaire pour une communication réussie.We, Venstar, declare under our sole responsibility that the device to which this declaration relates: Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.FCC ID: MUH-SKYPORT3IC: 12547A-SKYPORT3These numbers can be located on the inside of the thermostat backplate, in the upper right corner. MUH-SKYPORT3
Patents Issued & PendingPrinted on recycled paper.P/N 88-1114 Rev. 1 06/15

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