VTech Telecommunications 80-9677-00 4-Line Small Business System, Console with Cordless Handset User Manual

VTech Telecommunications Ltd 4-Line Small Business System, Console with Cordless Handset

User Manual

BCUser’s manualCM180454-Line Small Business SystemCordless HandsetGo to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.
Congratulationson your purchase of this VTech product. Before using this product, please read the Important safety information.This user’s manual provides you with the complete installation and setup instructions.For customer service or product information, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.Model number: CM18045Type: 4-Line Small Business System Cordless HandsetSerial number: Purchase date: Place of purchase:Both the model and serial numbers of your VTech product can be found on the bottom of the charger. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service. TCompatible withHearing Aid T-CoilTIA-1083Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.
iThis symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.Safety information• Read and understand all instructions in the user’s manual. Observe all markings on the product.• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.• Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.• Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.• Avoid placing the telephone system in places with extreme temperature, direct sunlight, or other electrical devices. Protect your phone from moisture, dust, corrosive liquids and fumes.• Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.• If this product does not operate normally, see the Troubleshooting section on pages 78-86. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 96-98. Do not open this product except as directed in the user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.• Replace backup battery only as described in the user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.• This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.Important safety information
ii• For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall be easily accessible.Caution:• Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.• Use only the supplied rechargeable battery or replacement battery (model BT283342). To order a replacement battery, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.• To prevent risk of fire or battery explosion, replace with the correct battery type. Dispose of used batteries according to the instructions.Especially about cordless telephones• Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the console and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.• Electrical power: The console of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the console is unplugged, switched off or if the electrical power is interrupted.• Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the console of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.• Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.The RBRC® Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. You may call 1 (800) 8-BATTERY® for locations accepting spent Ni-MH batteries.RBRC® and 1-800-8-BATTERY® are registered trademarks of the Rechargeable Battery Recycling Corporation.Important safety information
iiiPrecautions for users of implanted cardiac pacemakersCardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:Pacemaker patients• Should keep wireless telephones at least six inches from the pacemaker.• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.• Should use the wireless telephone at the ear opposite the pacemaker.WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.Especially about telephone answering systemsTwo-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.SAVE THESE INSTRUCTIONSImportant safety information
ivParts checklistYour telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Cordless handset User’s manualCharger for cordless handset with power adapter installedBattery for cordless handsetBattery compartment coverBelt clipUser’s manualCM180454-Line Small Business SystemCordless HandsetGo to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.BCQuick start guideQuick start guideCM180454-Line Small Business SystemCordless HandsetGo to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.BCGP1250
vTable of contentsGetting startedInstallation ................................... 1Charger installation ...................... 3Battery installation and charging ................................... 4Wall mount installation (Optional) ................................. 6Add and register a handset ......... 8Use a belt clip (Optional) ............. 9Add a corded headset (Optional) ............................... 10Handset overview ...................... 11Handset screen icons ................ 17Alert tones and lights ................. 18Telephone settingsTelephone setup ........................ 19Menu settings ......................... 19Ringer volume ........................ 20Ringer tone ............................. 21Do not disturb (DND) .............. 21LCD contrast .......................... 22Key tone ................................. 22Auto key lock .......................... 23LCD Language ....................... 23Primary line ............................ 24Call privacy ............................. 24Hold reminder ......................... 25Handset name ........................ 25Factory reset .......................... 26Handset information ............... 26Customer support ................... 26Telephone operationTelephone operation .................. 27Line indicators ........................ 27Making and ending a call ........ 27On hook dialing (predialing) ... 27Using the speakerphone ........ 28Answering a call ..................... 28Temporary ringer silencing ..... 28Lock keypad ........................... 28Options while on calls ................ 29Call waiting ............................. 29Volume control ........................ 29Mute ....................................... 29Hold ........................................ 30Switching between lines ......... 30Call privacy ............................. 31Recording a call ...................... 32Chain dialing ........................... 33Redial ........................................ 34Conference call .......................... 36Establish a conference call ..... 36Options during a conference call .......................................... 38Intercom ..................................... 40Make an intercom call to an extension ................................ 40Answer an intercom call ......... 40End an intercom call ............... 40Answer an incoming call during an intercom call ........... 41Hold an intercom call .............. 41
viTable of contentsHandle an intercom call by the private mailbox ................. 41Call transfer ............................... 42Blind transfer .......................... 42Transfer a call and speak to the receiving party .................. 42Paging ....................................... 43Make a paging call to an extension ................................ 43Set and edit a group for paging call .............................. 44Make a paging call to multiple extensions ................. 45End a paging call .................... 45Delete the group settings ....... 45Speed dial .................................. 46Assign a speed dial entry ....... 46Dial a speed dial entry ............ 47Delete a speed dial entry ....... 47DirectoryAbout the directory .................... 48Capacity ................................. 48Exit the directory .................... 48Create directory entries ............. 49Create a new directory entry ...49Review directory entries ......... 50Search directory ........................ 51Search by name ..................... 51Dial, delete or edit entries .......... 52Display dial ............................. 52Delete an entry ....................... 52Edit an entry ........................... 52Caller historyAbout the caller ID ..................... 53Information about caller ID with call waiting ...................... 53Caller ID information .................. 54How the caller ID information (call log) works ....................... 54Caller ID operation ..................... 55Memory match ....................... 55Missed (new) calls indicator ... 55Review the caller ID information ............................. 56View dialing options ................ 56Dial a call history entry ........... 57Save a caller ID entry to the directory ................................. 57Delete entries ......................... 58Reasons for missing caller ID information ............................. 59Answering systemPrivate mailbox setup ................ 60Activate private mailbox .......... 60Number of rings ...................... 61Announcement ....................... 62Remote access code .............. 64Message Length ..................... 64Call screening ......................... 65Call intercept .......................... 65Message alert ......................... 66Remaining time ...................... 66Answering system operation ..... 67New message indication ........ 67
viiTable of contentsCall screening ......................... 67Call intercept .......................... 67Message playback .................. 68Options during playback ......... 69Transfer messages ................. 69Delete all mailbox messages .. 70Record memo ......................... 71Remote access .......................... 72AppendixDeregister a handset ................. 74Handset display screen messages ............................... 75Troubleshooting ......................... 78Maintenance .............................. 87FCC Part 68 and ACTA ............. 88FCC Part 15 ............................... 90California Energy Commission battery charging testing instructions ............................. 91For C-UL compliance only ......... 92Limited warranty ........................ 96Technical specifications ............. 99Index ........................................100
1Getting startedInstallationThis CM18045 handset is an accessary of CM18445 concole. You must purchase the CM18445 console and register this handset to the console before use.Install and set up CM18445 console first before expanding your system with this CM18045 handset.Install the handset close to a power outlet not controlled by a wall switch. The handset can be placed on a flat surface or vertically mounted on the wall (pages 6-7).Your product may be shipped with a protective sticker covering the handset display, remove it before use.For customer service or product information, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.Optional 2.5mm corded headset (purchased separately)Phone linesCM18445 console(Ext. 0)DECTCM18045 handset (Ext. 1, 2, 3...)
2Getting startedInstallationAvoid placing the handset too close to:• Communication devices such as television sets, VCRs, or other cordless telephones.• Excessive heat sources.• Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.• Excessive dust sources such as a workshop or garage.• Excessive moisture.• Extremely low temperature.• Mechanical vibration or shock such as on top of a washing machine or work bench.
3Getting startedCharger installationInstall the charger as shown below.NOTE: Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.Plug the power adapter into an electrical outlet not controlled by a wall switch.
4Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep the handset in the charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 99 for battery operating times.If the screen is blank, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. When the battery is low, the handset shows a flashing . Battery indicators Battery status ActionThe screen is blank or shows Place in charger and flashes.The battery has no or very little charge. The handset cannot be used.Charge without interruption (at least 30 minutes).The screen shows and it flashes.Battery has enough charge to be used for a short time.Charge without interruption (at least 30 minutes).The screen shows HANDSET X. (X represents the extension number of the handset).Battery is charged. To keep the battery charged, place it in the or charger when not in use.Getting startedBattery installation and charging
5Getting startedBattery installation and charging1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated.2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.3. Charge the handset by placing it face forward in the charger. The charge light is on when charging.Install the battery as shown below.123NOTES: • Use only the supplied rechargeable battery or replacement battery (model BT283342). To order a replacement battery, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.• If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.GP1250GP1250The CHARGE light turns on.
6Getting startedWall mount installation (Optional)The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10mm screws and wall anchors (not provided) to hold the charger in place. The screws and wall anchors are available for purchase in many hardware or consumer electronics retailers. You might need a professional to install the charger. To mount the charger on the wall1. Use a pencil to mark the desired positions of the two holes on the wall, make sure the space between the two holes is 30mm. Drill two holes in the wall according to the marks.Screw spacing 30mm (1.18 inches)2. If you drill the holes into a stud, go to step 3.-OR-If you drill the holes into an object other than a stud, insert the wall anchors (not provided) into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall.
7Getting startedWall mount installation (Optional)3. Insert the screws (not provided) into the holes and tighten them until only 1/4 inch of the screws are exposed.4. Align the holes at the back of the charger with the screws on the wall and slide the charger down until it locks into place.
8You can add CM18045 handsets to the CM18445 console at any time, each new handset must be registered with the console before use.The handsets are assigned with available extension numbers starting from 1 in ascending order (1 to 9). You can register a maximum of nine devices to the console.To register the handset to the CM18445 console:Start registration when the handset shows 1) Press MENU on Console> Registration> Register Ext. 2) Press # on this extension to register.1. On the handset, press #. The handset shows Registering... Please wait.2. On the console, press MENU/SELECT.3. Press DIR or CID to scroll to Registration, then press MENU/SELECT or /SKIP.4. Press MENU/SELECT or /SKIP to choose Register ext. The console shows Registering....5. You hear a beep sound when the registration process is successful. The handset shows HANDSET X registered. (X represents the extension number, ranged from 1 to 9). It takes up to 60 seconds to complete the registration process.6. Press a line key (LINE 1 - LINE 4). If you hear a dial tone, the registration was successful. NOTE: If the registration is not successful, the console returns to the previous screen. To reset the handset, remove the handset from the charger. Wait for about two minutes, then try the registration process again.Getting startedAdd and register a handset Directory Call log Ringer setting Console setup Line mode Ans sys setup>RegistrationRegistration:>Register ext DeregistrationHANDSET Xregistered.1) Press MENUon Console>Registration>Register Ext.2) Press # onthis extensionto register.
9Getting startedUse a belt clip (Optional)Install the belt clip, if desired.To release the belt clip, pull and unlock one flap from its notch first before detaching the whole belt clip from the handset.Snap the belt clip into notches on both sides of the handset.
10You can use this handset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately).Getting startedAdd a corded headset (Optional)Side view of the handsetPlug a 2.5 mm headset into the HEADSET jack on the side of the handset.
11Charge light• On when the handset is charging in the charger. Softkeys (2)• Press to select a menu item displayed above the key. LINE 1/LINE 2/LINE 3/LINE 4• Press to make a call on the desired line. • Press to answer a call. INT• Press to make an intercom call when in idle. REDIAL/PAUSE• Press to view the last 10 numbers dialed. /SPEAKER• Press to turn on the handset speakerphone. Press again to resume normal handset use.Getting startedHandset overview
12Getting startedHandset overviewDIR• Press to scroll up while in menus.• Press to show directory entries when the telephone is not in use.-/VOLUME/+• During a call, press to adjust the listening volume.• Press to adjust the ringer volume when in idle mode.PAGE• Press to begin a one-to-one or one-to-group broadcast.MENU/SELECT• Press to enter the menu.• While in a menu, press to select an item or save an entry or setting.CID• Press to scroll down while in menus.• Press to show the caller ID history when the telephone is not in use.OFF/CANCEL• While using menus, press to return to idle mode.• During a call, press to hang up.DND (Do not disturb)• Press and hold to turn the feature on. Press and hold again to turn off.MUTE/DELETE• During a call, press to mute the microphone.• While predialing, press to delete digits.• While reviewing the directory entry, press to delete an individual entry.• While entering or editing a directory entry, press to erase a digit or character.
13Getting startedHandset overviewMenusMain menu• Directory• Call history• Ringer setting• Handset setup• Speed dial• User support• Handset info• Factory resetUsing menus• Press MENU/SELECT to show the main menu; orpress the left softkey to show the answering system menu.• Press DIR or CID to scroll through menu items.• Press MENU/SELECT or Select to select or save changes to a highlighted menu item.• Press OFF/CANCEL or Back to cancel an operation, exit the menu display or return to the idle screen.Answering system menu• Play messages• Mailbox mode• Record memo• Gen MB• Settings• Remaining time• Delete all old
14Getting startedHandset overviewThe following tables provides you with more details on the main menu and the answering system menu of the handset.Table 1 - Main menu (Press MENU/SELECT in idle screen)Menu Description ReferenceDirectory Review, add or delete directory entries.Pages 48-52Call history Review, delete call history entries, or copy an entry to directory.Pages 53-59Ringer settingSet ringer volume and ring tone for an incoming call.Pages 20-21Handset setupSet LCD contrast, key tone, auto key lock, language, Primary line*, call privacy**, handset name, and hold remainder.*Primary line defines which line is automatically selected each time you pick up the corded handset or press the speakerphone.**Call privacy defines whether other extensions can barge in to join a call in progress.Pages 22-25Speed dial Program the desired telephone numbers or extension numbers into the speed dial keys.Pages 46-47User supportDisplay a website for you to get extra support.Page 26Handset infoDisplay ring group status, and the extension number of a paired accessory.Page 26Factory resetReset all settings of the handset to the factory default.Page 26
15Getting startedHandset overviewTable 2 - Answering system menu (Press left softkey in idle screen)Menu Description ReferencePlay messagesPlay messages in the private mailbox.Pages 68-69Mailbox modeTurn on or off the private mailbox, or set to play an announcement only to caller when no one is available to pick up the call.Page 60Record memoRecord reminders for yourself or others who are using the same telephone system.Page 71Gen MB Play or delete messages in the general mailbox.Pages 68-69Settings Set up the handset’s private mailbox.Mailbox On, Announce only - Set the number of rings before the system answers the incoming calls, and record your own greeting announcements.Remote access - Modify the passcode for users to access general mailbox remotely by making a call to one of the telephone lines.Message length - Set the maximum duration allowed for any voice messages.Pages 61-66
16Getting startedHandset overviewTable 2 - Answering system menu (Press left softkey in idle screen) (Continued)Menu Description ReferenceSettings(Continued)Call screening - Set whether the handset user hear the caller whenever a voice recording is taking place.Call intercept - Set whether users of other system extensions can intercept and stop a recording in private mailbox and talk to the caller.Msg alert tone - Set whether a tone is played when there are unattended messages in the general mailbox.Pages 61-66Remaining timeCheck the remaining recording time and number of messages available in the private mailbox.Page 66Delete all oldDelete all old messages in the private mailbox.Page 70
171 2 3 4 5On when any corresponding extensions are in use.Ringer off - On steadily when the ringer volume is set to OFF or the do not disturb function is on.Headset - On steadily when using a corded headset.Battery indicator - Shows the battery status.-Mute Microphone is muted.-Priv On steadily when the call privacy feature is set to On.-Recording callOn steadily when recording a call.Conf. On steadily during a conference call.Getting startedHandset screen icons
18Handset alert tonesOne beep The handset is recording an announcement or memo.-OR-You have set the message alert tone on.-OR-There is an incoming call waiting.Hold tone (two beeps) You have set the hold reminder on; a call has been on hold for more than three minutes.Getting startedAlert tones and lightsHandset indicator lightsCharge light• On when the handset is charging in the charger.LINE 1/LINE 2/LINE 3/LINE 4• On when the telephone line is in use.• Flashes when there is an incoming call.Backlight (lighted display and dial pad)• On when the handset is lifted from the charger.• On when a key is pressed./SPEAKER light• On when the speakerphone is in use.Large Lighted DisplayINT• On when the handset is on an intercom call.• Flashes when there is an incoming intercom call.
19Menu settingsUse this menu to change the handset settings.1. Press MENU/SELECT when in idle mode (when the handset is not in use) to enter the main menu.2. Press DIR or CID to scroll to the feature to be changed. The > symbol indicates the selected menu item.3. Press MENU/SELECT or the Select softkey to select the menu item.4. Press Back to exit setup without making changes.5. Press OFF/CANCEL to back to the idle mode. NOTE: Press OFF/CANCEL to cancel an operation, exit the menu display, or return to idle mode.Telephone settingsTelephone setup
20Telephone settingsTelephone setupRinger volumeUse this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the handset screen. The handset stores the volume setting for all lines. 1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Ringer setting, then press MENU/SELECT or Select.3. Press MENU/SELECT or Select again to select Ringer volume. 4. Press DIR, CID or -/VOLUME/+ on the handset to adjust the ringer volume.5. Press MENU/SELECT or Save to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.-OR-When the handset is idle, press -/VOLUME/+ to adjust the ringer volume, then press MENU/SELECT or Save to save.NOTE: The ringer volume also determines the ringer volume for intercom calls. If the handset ringer volume is set to off, the handset is silenced for all incoming calls, including intercom calls.
21Telephone settingsTelephone setupRinger toneUse this feature to choose one of the ten ringer tones. You can choose different ringer tones for different lines so you can easily identify which line is calling. 1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Ringer setting, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Ringer tone, then press MENU/SELECT or Select.4. Press DIR or CID to select the desired line (Line 1, Line 2, Line 3 or Line 4), then press MENU/SELECT or Select.5. Press DIR or CID to select a desired ringer tone. 6. Press MENU/SELECT or Select to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.7. Repeat steps 4-6 above to choose ringer tones for other lines if desired.Do not disturb (DND)Use this feature to silence your handset. When you activate the do not disturb function, the icon and Do Not Disturb appear on the handset screen. You will not receive any paging call and you will not hear rings of incoming call or intercom call.Instead, the LINE 1-LINE 4 indicator flashes to signal an incoming call. If you receive an intercom call, the extension number of that intercom call appears on the screen display.1. Press and hold DND to prevent interruptions. The icon and Do Not Disturb appear on the screen.2. Press and hold DND again to resume normal call alerts.
22Telephone settingsTelephone setupLCD contrastUse this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press MENU/SELECT or Select again to select LCD contrast. 4. Press DIR, CID or -/VOLUME/+ to adjust the screen contrast level (Level 1 - Level 5).5. Press MENU/SELECT or Save to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.Key toneThe handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Key tone, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to On or Off.5. Press MENU/SELECT or Select to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.
23Telephone settingsTelephone setupAuto key lockUse this feature to prevent accidental dialing while carrying the handset around. When auto key lock is on, the handset will lock the keypad automatically after 30 seconds in idle mode.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Auto key lock, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to On or Off.5. Press MENU/SELECT or Select to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.NOTES: • To manually lock and unlock the keypad, see page 28.• When the handset keypad is locked and there is an incoming call on a line, you cannot answer the call if the handset does not belong to the line’s ring group. Refer to Handset information on page 26 to see which ring group(s) it belongs to.LCD LanguageThis feature allows you to change the language used for handset displays. By default, the language is set to English. 1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Language, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to English, Français or Español.5. Press MENU/SELECT or Select to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.
24Telephone settingsTelephone setupPrimary lineUse this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside call. If you select Auto, the handset picks up any available line starting from Line 1.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Primary line, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to a desired line.5. Press MENU/SELECT or Select to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.Call privacyThe call privacy is set to Off by default. The handset allows other extensions to join a call in progress. You can turn this setting on to ensure that only one device uses a line at a time.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Call privacy, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to On or Off.5. Press MENU/SELECT or Select to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.NOTE: To temporarily change the call privacy setting during a call, see page 31.
25Telephone settingsTelephone setupHold reminderWhen the handset holds an outside call or an intercom call for more than three minutes, it gives you a double beep every 30 seconds. You can set its volume to to one of six levels or turn the reminder off.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Hold reminder, then press MENU/SELECT or Select.4. Press DIR, CID or -/VOLUME/+ on the handset to adjust the beep volume.5. Press MENU/SELECT or Save to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.Handset nameUse this feature to rename the handset.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Handset name, then press MENU/SELECT or Select.4. Use the dialing keys to change the name (up to 10 characters).• Press DIR or CID to move the cursor left or right.• Press MUTE/DELETE to delete a character.• Press and hold MUTE/DELETE to delete all characters.5. Press MENU/SELECT or Save to save the setting and return to the previous menu. You hear a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.
26Telephone settingsTelephone setupFactory resetUse this feature to reset all settings of this handset to their default settings.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Factory reset, then press MENU/SELECT or Select.3. The handset displays Are you sure to reset handset?. Press Yes to confirm and then return to the previous menu. To exit without making changes, press OFF/CANCEL or No.Handset informationThis feature displays the ring group status of the handset, and the extension number of an accessory paired to the handset.Ring group defines if the handset will ring when there is an incoming call at the corresponding line. To change the setting and for more details, refer to the Ring group section in the user’s manual of CM18445 console.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Handset info, then press MENU/SELECT or Select.3. Press OFF/CANCEL or OK to return to the previous menu.Customer supportUse this feature to display the VTech website.1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to User support, then press MENU/SELECT or Select.3. Press OFF/CANCEL or OK to return to the previous menu.
27Line indicatorsEach of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use on this handset. • Flashes when there is an incoming call on the corresponding line.Making and ending a callTo make a call:1. Press the desired line key (LINE 1-LINE 4). 2. Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds). To end a call:Press OFF/CANCEL or return the handset to the charger to hang up.NOTE: The elapsed time is not affected by accessing services from your telephone service provider.On hook dialing (predialing)1. Enter the telephone number. Press MUTE/DELETE to make corrections.2. Press the desired line key LINE 1-LINE 4 to dial the call.Telephone operationTelephone operation
28Telephone operationTelephone operationUsing the speakerphoneDuring a call, press /SPEAKER to switch between handsfree speakerphone and normal handset use. Press OFF/CANCEL to hang up. Answering a callPress any line key (LINE 1-LINE 4). -OR-Press /SPEAKER on the handset to answer using the speakerphone.Temporary ringer silencingWhen the telephone is ringing, you can temporarily silence the ringer of the handset without disconnecting the call. Press MUTE/DELETE to silence the ringer. The next call rings normally at the preset volume.Lock keypadWhile the handset is idle, press Lock and then OK to lock the keypad. You hear a confirmation tone.Press Unlock and then OK to unlock the keypad.NOTE: When the handset keypad is locked and there is an incoming call on a line, you cannot answer the call if the handset does not belong to the line’s ring group. Refer to Handset information on page 26 to see which ring group(s) it belongs to.
29Call waitingIf you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are on a call. • Press Flash to put your current call on hold and take the new call. • Press Flash at any time to switch back and forth between calls. Volume controlUse this feature to set the listening volume to one of six levels for the handset and speakerphone. While on a call, press -/VOLUME/+ to adjust the listening volume.NOTE: Handset and speakerphone volume settings are independent.MuteUse this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE/DELETE. When mute is on, the screen displays -Mute. To take a call off mute:• Press MUTE/DELETE again and resume speaking.Telephone operationOptions while on calls
30Telephone operationOptions while on callsHoldUse this feature to hold one line while accessing another, or as part of the conference and call transfer features.While on a call, press Hold. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly. After the call has been put on hold for more than three minutes, you hear a double beeps every 30 seconds. (To adjust the volume or turn off the reminder beep, see Hold reminder on page 25).If you are using the speakerphone, the speakerphone turns off automatically when you press Hold.To release the hold, press the corresponding line key.Music on hold (M.O.H) feature is available. When you put a call on hold, the caller will hear the music that comes with the telephone system. To change the setting and for more details, refer to the Music on hold section in the user’s manual of CM18445 console.NOTES: • The call privacy setting remains unchanged after the call is put on hold.• The call ends automatically after it is put on hold for 15 minutes.Switching between linesUse this feature to switch between lines during an outside call:1. Press the desired line key (LINE 1-LINE 4) of another telephone line to make or answer another call. The current call is put on hold automatically.2. To return to the first call, press the line key (LINE 1-LINE 4) of the original call. The second line is put on hold automatically.NOTE: Source of music files: FreeMusicArchive.org. Used under open license.
31Telephone operationOptions while on callsCall privacyDuring a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up.To turn call privacy off during a call:1. During the call, press MENU/SELECT.2. Press DIR or CID to scroll to Private, then press MENU/SELECT or Select.Other extensions can now join the call by pressing the corresponding line key (LINE 1-LINE 4).To turn call privacy back on during a call:1. During the call, press MENU/SELECT.2. Press DIR or CID to scroll to Private, then press MENU/SELECT or Select. The handset displays -Priv.No extension can join the call now. If another extension tries to access the line you are using, it displays Private call.NOTE: To set call privacy for every incoming and outgoing call, see page 24.
32Telephone operationOptions while on callsRecording a callUse this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. Listen to recorded conversation the same way as incoming messages or memos (see Message playback on page 68).To record a call:1. During the call, press MENU/SELECT.2. Press MENU/SELECT or Select to start recording.3. The recording starts and the screen shows -Recording call. There is a beep sound.NOTE: To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the call.To stop recording:Press OFF/CANCEL or return the handset to the charger to hang up.-OR-1. During the call, press MENU/SELECT.2. Press MENU/SELECT or Select to stop recording. The system saves the conversation into the private mailbox.
33Telephone operationOptions while on callsChain dialingWhile you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history or redial list. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list To access the directory while on a call: 1. Press DIR, then press DIR or CID to scroll to the desired entry.2. Press MENU/SELECT to dial the desired number. To exit without making changes, press Back and continue with the conversation.To access the call history while on a call: 1. Press CID, then press DIR or CID to scroll to the desired entry. 2. Press MENU/SELECT to dial the desired number. To exit without making changes, press Back and continue with the conversation.To access the redial list while on a call: 1. Press REDIAL/PAUSE, then press DIR or CID to scroll to the desired entry. 2. Press MENU/SELECT to dial the desired number. To exit without making changes, press Back and continue with the conversation.
34Telephone operationRedialThe last 10 telephone numbers dialed (up to 32 digits) are stored in your handset.To view and dial the 10 most recently dialed numbers:1. Press REDIAL/PAUSE to enter the redial list and display the most recently called number.2. Press DIR or CID to view the last 10 called numbers.3. Press OFF/CANCEL to exit the redial list.To redial a number:When the desired number displays on the screen, press a desired line key (LINE 1-LINE 4) or /SPEAKER to dial.To copy a redial entry to directory:1. Press REDIAL/PAUSE to enter the redial list and display the most recently called number.2. Press DIR or CID to scroll to the desired redial number.3. Press Add. The handset displays Edit number. Use the dialing keys to edit the number. • Press MUTE/DELETE to delete a digit.• Press and hold MUTE/DELETE to delete all digits.• Press DIR or CID to move the cursor to the left or right.• Press Flash to add a flash signal, an F appears.4. Press MENU/SELECT or Save to proceed. The handset displays Enter name. Use the dialing keys to enter the name.• Press MUTE/DELETE to delete a character.• Press and hold MUTE/DELETE to delete all characters.• Press DIR or CID to move the cursor to the left or right.• Press and hold 0 to add a space.5. Press MENU/SELECT or Save to save. The handset displays Contact saved, and then you hear a confirmation tone.
35Telephone operationRedialTo delete a redial number:While the screen displays the desired number, press MUTE/DELETE to delete the number from the redial memory. You hear a confirmation tone.
36Telephone operationConference callThe system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party).Establish a conference callThere are two ways to establish a conference call.A. Hold an intercom callAfter establishing an intercom call with another system extension, the initiating party holds the intercom call and invites an external party to join the conference by making an outside call.1. Press INT. Press DIR or CID to scroll to the desired extension, then press MENU/SELECT or Select. The called extension picks up the intercom call, and the outside call is put on hold.-OR-Press and hold the speed dial key assigned with the desired extension number. The called extension picks up the intercom call.2. Press another available line key to make an outside call. The original intercom call is put on hold. When the external party picks up, you can have a private conversation with that party.3. Press MENU/SELECT, then press DIR or CID to scroll to Conference. Press MENU/SELECT again or Select to begin the conference call.4. If necessary, repeat step 2 and step 3 above to invite another external party to join the conference until the maximum capacity is reached.
37Telephone operationConference callB. Hold an outside call or join a call in progressThe party who initiates the conference invites another system extension to join the conference by using intercom after establishing the first outside call. Any system extension can join also a call in progress by pressing the line key which is currently in use to set up a conference.1. Make or answer an outside call. 2. Press another available line key to make another outside call. The original outside call is put on hold. When the external party picks up, you can have a private conversation with that party.-OR-Press INT. Press DIR or CID to scroll to the desired extension, then press MENU/SELECT or Select. The called extension picks up the intercom call, and the outside call is put on hold.-OR-Any system extension can press the line key currently in use to create a conference with the console and the external party.• If the call privacy of your handset is set to On, follow the instructions of To turn call privacy off during a call on page 31 to turn off the setting temporarily.3. Press MENU/SELECT, then press DIR or CID to scroll to Conference. Press MENU/SELECT or Select to begin the conference call.4. If necessary, repeat step 2 (make another outside call) and step 3 to invite another external party to join the conference until the maximum capacity is reached.NOTES: • After a conference call is established, other extensions are not allowed to join the conference in progress.• The flash signal in a dialing sequence is not available during a conference call.• The system does not support an internal conference of more than two system extensions.
38Telephone operationConference callOptions during a conference callTo talk privately with one external party:1. Press LINE 1-LINE 4 to talk privately with the person on that line. The intercom call is automatically placed on hold.2. Press MENU/SELECT, then press DIR or CID to scroll to Conference. Press MENU/SELECT again or Select to resume the conference call.To talk privately with one internal party:1. Press INT to talk privately with the person on that extension. The external line(s) is/are automatically placed on hold.2. Press MENU/SELECT, then press DIR or CID to scroll to Conference. Press MENU/SELECT again or Select to resume the conference call.To drop an outside line:1. Press MENU/SELECT.2. Press MENU/SELECT, then press DIR or CID to select End line.3. Press DIR or CID to choose the line number that you want to drop.4. Press MENU/SELECT to confirm.To drop an intercom call:1. Press INT to activate the intercom call that you want to drop. The external line(s) is/are automatically placed on hold. Press OFF/CANCEL.If there is only one external line on hold, press LINE 1-LINE 4 to resume the external call. If there is multiple external lines on hold, press a desired line key, and then press MENU/SELECT. Press DIR or CID to scroll to Conference, then press MENU/SELECT again or Select to resume the conference call.
39Telephone operationConference callTo end a conference call:• Press OFF/CANCEL or return the handset to the charger to hang up. The call will be ended when all parties hang up.
40You can use the intercom feature for conversations between the handset and other system devices.Make an intercom call to an extension1. Press INT on the handset when it is idle. 2. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select.3. The handset displays Calling: XX (XX represents the name and extension number of destination device).-OR-If you have assigned extension numbers as speed dial entries (see Assign a speed dial entry on pages 41-42), you can initiate an intercom by pressing the desired speed dial key.NOTES: • Before the intercom call is answered, you can cancel the intercom by pressing OFF/CANCEL.• You cannot intercom an extension that is on an intercom call.Answer an intercom callWhen you receive an intercom call, you hear a ringing tone and the handset displays ---Intercom--- XX (XX represents the extension number of the calling device). Press INT or /SPEAKER to answer.End an intercom callPress OFF/CANCEL to hang up.Telephone operationIntercom
41Telephone operationIntercomAnswer an incoming call during an intercom callIf you receive an incoming outside call during an intercom call, there is an alert tone.To answer the call, press the corresponding line key (LINE 1-LINE 4). The intercom call is put on hold automatically.NOTE: The intercom call ends when the extension device being put on hold answers an outside call.Hold an intercom callDuring an intercom call, press Hold.After the call has been put on hold for more than three minutes, a double beep sounds every 30 seconds. To turn off the reminder beep, see Hold reminder on page 25.The far end of the held intercom call will hear the music that comes with the telephone system. To change the setting and for more details, refer to the Music on hold section in the user’s manual of CM18445 console.NOTES: • The intercom call ends when the extension device being put on hold makes or answers an outside call.• The intercom call on hold is dropped after 15 minutes.Handle an intercom call by the private mailboxWhen the handset receives an intercom call and there is no answer after the programmed number of rings (see Number of rings on page 61), the caller is prompted to leave a message in the private mailbox.
42Telephone operationCall transferYou can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call.Blind transferWhile on a call, you can transfer a call directly without notifying the desired extension:1. During the call, press MENU/SELECT.2. Press DIR or CID to scroll to Transfer, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to the desired extension, then press MENU/SELECT or Select.4. The destination device rings. Choose either option below.• Answer the call at the destination device.• You can resume the call by pressing the corresponding flashing line key (LINE 1-LINE 4) on the handset before the destination device answers the call.5. Press OFF/CANCEL or return the handset to the charger to hang up.Transfer a call and speak to the receiving partyYou can transfer a call and speak to the receiving party before completing the transfer while on a call:1. Press INT on the handset while on a call.2. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select. The outside call is put on hold.3. When the destination party answers the call, you can then talk to the destination party privately.4. Press MENU/SELECT, then press DIR or CID to scroll to Transfer.5. Press MENU/SELECT or Select to transfer the call to the destination extension. The handset returns to idle.
43Telephone operationPagingYou can directly broadcast your voice to the speakerphone of the console, any deskset and handset. The extension you called can respond by pressing the PAGE key to begin a two-way communication.Make a paging call to an extension1. Press PAGE on the handset when it is idle.2. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select. The screen displays Paging..., then Press and hold [PAGE] to talk.3. Press and hold the PAGE key until the handset displays Paging...4. Speak towards the microphone while continuing to hold down the PAGE key. Your voice is broadcast to the desired extension.5. Release the PAGE key after speaking. The destination party can reply.NOTES: • Before the paging call is answered, you can cancel the paging by pressing CANCEL.• You cannot page an extension that is on a call.• If all four telephone lines are in use, the paging feature is not available.
44Telephone operationPagingSet and edit a group for paging callUse the group setting if you want to broadcast your voice to a group of extensions. When you page a group, only the selected extensions hear your voice. You can create up to three paging groups.1. Press PAGE on the handset when it is idle.2. Press DIR or CID to scroll to Group, press MENU/SELECT or Select.3. Press DIR or CID to scroll to Define groups, press MENU/SELECT or Select.4. Press DIR or CID to scroll to a desired group, press MENU/SELECT or Select.5. Press an extension number if you want to add it into the group.• To remove an extension number, press the same number again.6. Press MENU/SELECT or Save. to save the setting and return to the previous menu. To exit without making changes, press OFF/CANCEL or Back.NOTE: Each group can contain a maximum of four other system extensions.
45Telephone operationPagingMake a paging call to multiple extensions1. Press PAGE on the handset when it is idle.2. Press DIR or CID to scroll to Group or All, press MENU/SELECT or Select.• If you choose Group, press or to scroll to a desired group of extensions. Then, press MENU/SELECT or Select.The screen displays Paging..., then Press and hold [PAGE] to talk.3. Press and hold the PAGE key until the handset displays Paging...4. Speak towards the microphone while continuing to hold down the PAGE key. Your voice is broadcast to the desired extension.5. Release the PAGE key after speaking. Any destination party can reply.NOTES: • Paging all extensions will create a paging call that only involves the console and the first other four system devices.• If any of the console and the first other four system devices is busy, it will not receive the paging call.End a paging callPress OFF/CANCEL to end the paging call.Delete the group settings1. Press PAGE on the handset when it is idle.2. Press DIR or CID to scroll to Group, press MENU/SELECT or Select.3. Press DIR or CID to scroll to Clear groups, press MENU/SELECT or Select.4. Press MENU/SELECT or Yes to confirm your choice. To exit without making changes, press OFF/CANCEL or No.
46Telephone operationSpeed dialThis handset has 10 speed dial locations where you can store the phone numbers or system extension numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location.NOTE: By default, pressing speed dial keys 0 to 9 will make an intercom call to the corresponding registered extension.Assign a speed dial entryUse the following steps to program the speed dial keys.To copy entry from directory or select an extension:1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Speed dial, then press MENU/SELECT or Select.3. Press the desired speed dial key (0-9), then press MENU/SELECT or Edit.4. Press DIR or CID to scroll to Add from DIR or Call extension, then press MENU/SELECT or Select.5. Press DIR or CID to choose a desired entry.6. Press MENU/SELECT or Save to save the setting. To exit without making changes, press OFF/CANCEL or Back.To add a new phone number:1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Speed dial, then press MENU/SELECT or Select.3. Press the desired speed dial key (0-9), then press MENU/SELECT or Edit.4. Press MENU/SELECT or Select to choose Enter number.
47Telephone operationSpeed dial5. Use the dialing keys to enter the number (up to 32 digits).• Press MUTE/DELETE to delete a digit.• Press and hold MUTE/DELETE to delete all digits.• Press DIR or CID to move the cursor to the left or right.• Press Flash to add a flash signal, an F appears.6. Press MENU/SELECT or Save. The handset displays Enter name. Use the dialing keys to enter the name (up to 24 characters).• Press MUTE/DELETE to delete a character.• Press and hold MUTE/DELETE to delete all characters.• Press DIR or CID to move the cursor to the left or right.• Press and hold 0 to add a space.7. Press MENU/SELECT or Save. To exit without making changes, press OFF/CANCEL.NOTES: • The newly added phone number will also be saved to the directory.• If you want to edit the phone number of the speed dial entry, you need to edit it in directory.Dial a speed dial entryWhen the handset is idle, press and hold the desired speed dial key (0-9).Delete a speed dial entry1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Speed dial, then press MENU/SELECT or Select.3. Press the desired speed dial key (0-9), then press MUTE/DELETE.NOTE: If you delete the speed dial entry for keys 0 to 9, it will reset to the default setting and serve as an intercom key to the corresponding registered extension.
48Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories.CapacityThe directory of this handset can store up to 100 entries, with a maximum of 24 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page 51). If there are already 100 entries, the handset shows Directory full when you try to create a new directory entry. You cannot store a new number until you delete one. If you try to view the directory when there are no entries, the screen displays Directory empty. Exit the directoryOn the handset, press OFF/CANCEL to cancel an operation and return to idle mode.DirectoryAbout the directory
49Create a new directory entryUse the following steps to store a name and number in the directory. 1. When the handset is idle, press MENU/SELECT.2. Press MENU/SELECT or Select to choose Directory.3. Press DIR or CID to scroll to Add contact, then press MENU/SELECT or Select.4. The screen displays Enter number. Use the dialing keys to enter the number (up to 32 digits).• Press MUTE/DELETE to delete a digit.• Press and hold MUTE/DELETE to delete all digits.• Press DIR or CID to move the cursor to the left or right.• Press Flash to add a flash signal, an F appears.5. Press MENU/SELECT or Save. The handset displays Enter name. Use the dialing keys to enter the name (up to 24 characters).• Press MUTE/DELETE to delete a character.• Press and hold MUTE/DELETE to delete all characters.• Press DIR or CID to move the cursor to the left or right.• Press and hold 0 to add a space.6. Press MENU/SELECT or Save. To exit without making changes, press OFF/CANCEL.DirectoryCreate directory entries
50DirectoryCreate directory entriesReview directory entries1. When the handset is idle, press DIR. The screen displays the first entry in the directory.2. Press DIR or CID to browse through the directory. Entries appear alphabetical order.3. Press OFF/CANCEL to return to idle mode.-OR-1. When the handset is idle, press MENU/SELECT.2. Press MENU/SELECT or Select to choose Directory.3. Press MENU/SELECT or Select to choose Review. The screen displays the first entry in the directory.4. Press DIR or CID to browse through the directory. Entries appear in alphabetical order.5. Press and hold OFF/CANCEL to return to idle mode.
51Search by nameFollow the steps below to search for directory entries on the handset. 1. When the handset is idle, press DIR.2. Use the dial pad keys (2-9) to start a name search.• If there is an entry matching the letter you press, the directory shows the first name beginning with that letter.• If there is no entry matching the letter you press, the directory shows the next closest entry or the last entry.3. To see other names starting with the letters on the same dial pad key, keep pressing DIR or CID.For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:• If you press 5 (JKL) once, you see Jennifer.• If you press 5 (JKL) twice, you see Kevin.• If you press 5 (JKL) three times, you see Linda.• To view Jessie, press CID while Jennifer is displayed. DirectorySearch directory
52You can dial, delete or edit a directory entry (name and number) when it is shown on the handset. You can use the directory review (page 50) or name search (page 51) to show an entry. Display dialWhen a number is displayed on the screen, you can dial the number by pressing the desired line key (LINE 1-LINE 4) or /SPEAKER.Delete an entryWhen a directory entry appears, press MUTE/DELETE, then press Yes to confirm. You hear a confirmation tone.Edit an entry1. When a directory entry appears, press Edit.2. The screen displays Edit number. Use the dialing keys to edit the number.• Press MUTE/DELETE to delete a digit.• Press and hold MUTE/DELETE to delete all digits.• Press DIR or CID to move the cursor to the left or right.3. Press MENU/SELECT or Save to proceed. The screen displays Edit name. Use the dialing keys to edit the name.• Press MUTE/DELETE to delete a character.• Press and hold MUTE/DELETE to delete all characters.• Press DIR or CID to move the cursor to the left or right.4. Press MENU/SELECT or Save to save. The handset displays Contact saved. To exit without making changes, press OFF/CANCEL.DirectoryDial, delete or edit entries
53This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment.Information about caller ID with call waitingCaller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call. The time and date, along with the call information, are from the telephone service provider.It might be necessary to change telephone service to use this feature. Contact your telephone service provider if:• You have both caller ID and call waiting, but as separate services (you might need to combine these services).• You only have caller ID service, or only call waiting service.• You do not subscribe to caller ID or call waiting services.There are fees for caller ID services. In addition, services may not be available in all areas.NOTE: You can use this product with regular caller ID service. You can also use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.Call historyAbout the caller IDBack AddCHRISTINE SMITH8005959511 12:14pm 12/21new
54Call historyCaller ID informationHow the caller ID information (call log) worksThe telephone stores caller ID information for the last 50 incoming calls in the handset. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions. If you answer a call before the information appears on the screen, it does not show in the caller ID information. Review the caller ID information to determine who called, easily return the call, or copy the caller’s name and number into your directory. The time and date of the call and the caller’s name and telephone number are included in the display.Caller ID information appears on the screen as the telephone rings, or until the caller hangs up, or the call has been answered at another extension, or the call ends.NOTES: • The caller ID information might not be available for every incoming call. Callers might intentionally block their names and/or telephone numbers. • Each entry can store up to 24 digits for the telephone number and 16 characters for the name. Back AddCHRISTINE SMITH8005959511 12:14pm 12/21new Appears when there are new or missed calls.Caller’s nameCaller’s numberTime and date of call
55Call historyCaller ID operationMemory matchIf the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.NOTE: The number you see on your caller ID is in the format from the telephone service provider. It usually delivers 10-digit telephone numbers (area code plus telephone number). The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory.Missed (new) calls indicatorWhen there are new or missed calls and you try to review the caller ID log by pressing CID, the screen shows XX Missed call(s).All new or missed entries are counted as missed calls. Each time you review a call history entry with the icon new, the missed calls message goes away.
56Call historyCaller ID operationReview the caller ID information1. When the handset is idle, press CID. The handset displays XX Missed Calls.2. Press DIR or CID to review the caller ID information. The caller ID history entries are stored in reverse chronological order, starting with the most recent entry.3. To exit without making changes, press OFF/CANCEL.-OR-1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Call history, then press MENU/SELECT or Select. The handset displays XX Missed Calls.3. Press DIR or CID to review the caller ID information. The caller ID history entries are stored in reverse chronological order, starting with the most recent entry.4. To exit without making changes, press OFF/CANCEL twice.View dialing optionsAlthough the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call history. While reviewing the call history, press # (pound key) repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.180059595115959511159595118005959511Press #Back AddCHRISTINE SMITH8005959511 12:14pm 12/21new
57Call historyCaller ID operationDial a call history entry1. When in the caller ID history, press DIR or CID to browse the number you wish to call. 2. Press the desired line key (LINE 1-LINE 4) or /SPEAKER.Save a caller ID entry to the directory1. When in the caller ID history, press DIR or CID to browse the desired number to save.2. Press Add. The screen displays Edit number. Use the dialing keys to edit the number.• Press MUTE/DELETE to delete a digit.• Press and hold MUTE/DELETE to delete all digits.• Press DIR or CID to move the cursor to the left or right.3. Press MENU/SELECT or Save to proceed. The screen displays Edit name. Use the dialing keys to edit the name.• Press MUTE/DELETE to delete a character.• Press and hold MUTE/DELETE to delete all characters.• Press DIR or CID to move the cursor to the left or right.4. Press MENU/SELECT or Save to save. To exit without making changes, press OFF/CANCEL.NOTE: You will need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers may appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls (see View dialing options on page 56 for more information).
58Call historyCaller ID operationDelete entriesTo delete a call history entry:1. When in the caller ID history, press DIR or CID to browse the desired number.2. Press MUTE/DELETE.To delete all call history entries:1. When the handset is idle, press CID. The handset displays XX Missed Calls.2. Press MUTE/DELETE, and then press Yes to confirm.-OR-1. When the handset is idle, press MENU/SELECT.2. Press DIR or CID to scroll to Call history, then press MENU/SELECT or Select. The handset displays XX Missed Calls.3. Press MUTE/DELETE, and then press Yes to confirm.
59There are also occasions when other information or no information shows for various reasons:On-screen message ReasonPrivate Number The caller prefers not to show the phone number.Private Caller The caller prefers not to show the phone number and name. Unknown Name Your telephone service provider cannot determine the caller’s name.Unknown Number Your telephone service provider cannot determine the caller’s number.Unknown Caller No information is available about this caller.Call historyReasons for missing caller ID information
60Answering systemPrivate mailbox setupThis handset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the handset are turned on.When the auto attendant in the console picks up a call, the caller has to enter the extension number of this handset to access the private mailbox. The private mailbox answers the call after the ring delay time you set in the Number of rings section.Activate private mailboxThere are three different mode of your private mailbox. You can turn it on or off, or choose Announce only. If you choose Announce only, your handset plays an announcement only, and the call is then dropped automatically.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Mailbox mode, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to On, Off or Announce only.4. Press MENU/SELECT or Select to save the setting.
61Answering systemPrivate mailbox setupNumber of ringsYou can set the number of times your handset rings before the private mailbox picks up a call.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Mailbox On or Announce only, then press MENU/SELECT or Select.4. Press MENU/SELECT or select to choose No. of rings.5. Press DIR or CID to choose the desired number of times (2-7) or Toll saver.• Toll saver - the private mailbox answers a call after two rings when there are new messages, and after four rings when there are no new messages. This enables you to check for new messages without paying for a toll call.6. Press MENU/SELECT or Select to save the setting.
62Answering systemPrivate mailbox setupAnnouncementAn announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Extension X is not available to answer your call right now. Please leave a message after the tone.” (X is the extension number of your handset.) You can use this announcement or record your own.You can record an announcement up to 90 seconds. To record the announcement: 1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Mailbox On or Announce only, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to Anncment setup, then press MENU/SELECT or Select.5. Press DIR or CID to scroll to User anncment, then press MENU/SELECT or Select.• If you have recorded your own announcement before, press DIR or CID to scroll to Change.6. Press MENU/SELECT or Record to start recording. Speak towards the microphone to record your announcement.7. Press MENU/SELECT or Stop to stop recording. You hear the playback of the recording.8. Press DIR or CID to choose OK to save the recording, or choose Change to record again if desired. Press MENU/SELECT or Select.
63Answering systemPrivate mailbox setupTo play the announcement: 1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Mailbox On or Announce only, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to Anncment setup, then press MENU/SELECT or Select.5. Press DIR or CID to scroll to User anncment, then press MENU/SELECT or Select. The current announcement plays.To reset the announcement: 1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Mailbox On or Announce only, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to Anncment setup, then press MENU/SELECT or Select.5. Press MENU/SELECT or Select to choose Default. The default announcement plays.6. Press MENU/SELECT or OK to save the setting.
64Answering systemPrivate mailbox setupRemote access codeUse this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change the code to any number from 000-999. This code is 000 by default.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press MENU/SELECT or Select to choose Remote access.4. Use the dialing keys to enter a three-digit remote code.• Press MUTE/DELETE to delete a digit.• Press DIR or CID to move the cursor to the left or right.5. Press MENU/SELECT or Save to save the setting and return to the previous menu.Message LengthUse this feature to set the maximum length of each recorded message. The caller can record a message up to that specific time period.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Message length, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to 1 minute, 2 minutes or 3 minutes.5. Press MENU/SELECT or Select to save the setting and return to the previous menu.
65Answering systemPrivate mailbox setupCall screeningUse this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. This feature is set to On by default. You hear the incoming message on your handset when a call comes in.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Call screening, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to On or Off.5. Press MENU/SELECT or Select to save the setting and return to the previous menu.Call interceptWhen a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1-LINE 4). Choose whether private incoming messages can be intercepted by the handset during recording.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Call intercept, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to On or Off.5. Press MENU/SELECT or Select to save the setting and return to the previous menu.
66Answering systemPrivate mailbox setupMessage alertUse this feature to turn the audible message alert on or off.If the message alert tone is on, the handset beeps every 10 seconds when there are new messages in the private mailbox.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Msg alert tone, then press MENU/SELECT or Select.4. Press DIR or CID to scroll to On or Off.5. Press MENU/SELECT or Select to save the setting and return to the previous menu.Remaining timeThe maximum recording time of the handset is 15 minutes. You can record up to 99 messages in the handset. Use this feature to check the remaining recording time and message capacity in the system.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Remaining time, then press MENU/SELECT or Select. The remaining time and message capacity display.3. Press OFF/CANCEL or OK to return to the previous menu.
67New message indicationThe handset displays XX New messages when there are new messages and/or memos in the private mailbox.Call screeningWhen the answering system and call screening are turned on (see Call screening on page 65), and a message is being recorded, press Screen to hear the incoming message.During message recording, press -/VOLUME/+ to adjust the volume.Call interceptWhen a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1-LINE 4). You can turn this feature on or off. See Call intercept on page 65.Answering systemAnswering system operation
68Answering systemAnswering system operationMessage playbackFrom the handset, you can play the messages in the private mailbox and the general mailbox. You can choose to play the new messages only or play old messages.When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. After the last message, you hear, “End of the messages.”NOTE: Messages in general mailbox are stored in console.To listen to messages in the private mailbox:1. When the handset is idle, press M.Box.2. Press MENU/SELECT or Select to select Play messages.3. If you have only new messages or only old messages, the handset plays the messages directly. -OR-If you have both new and old messages, press DIR or CID to choose New messages to play the new messages only, or Old messages to play old messages in the private mailbox. Press MENU/SELECT or Select to play the messages.To listen to messages in the general mailbox:1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Gen MB, then press MENU/SELECT or Select.3. Press MENU/SELECT or Select to choose Play messages.4. If you have only new messages or only old messages, the handset plays the messages directly. -OR-If you have both new and old messages, press DIR or CID to choose New messages to play the new messages only, or Old messages to play old messages in the general mailbox. Press MENU/SELECT or Select to play the messages.
69Answering systemAnswering system operationOptions during playbackWhen a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece.• Press -/VOLUME/+ to adjust the message playback volume.• Press Skip after the date and time announcement to skip to the next message.• Press Repeat to repeat the current message. Immediately press Repeat after the date and time announcement to hear the previous message.• Press MUTE/DELETE after the date and time announcement to delete the message. The system announces “Message deleted.”• Press /SPEAKER to switch between the speakerphone and handset earpiece.Transfer messagesWhen a message in the handset mailbox is playing, you can transfer the message to a desired extension.1. Press MENU/SELECT while the handset is playing a message. 2. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select. The handset displays Message transferred to extension X and announces, “Message transferred to extension mailbox X.”
70Answering systemAnswering system operationDelete all mailbox messagesYou can use delete all messages stored in the private mailbox or stored in the general mailbox.To delete all messages in the private mailbox:1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Delete all old, then press MENU/SELECT or Select.3. The screen displays Delete all old messages? Press MENU/SELECT or Select to confirm. The screen displays All old msgs deleted.To delete all messages in the general mailbox:1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Gen MB, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to Delete all old, then press MENU/SELECT or Select.4. The screen displays Delete all old messages? Press MENU/SELECT or Select to confirm. The screen displays All old msgs deleted.
71Answering systemAnswering system operationRecord memoMemos are messages you record into the handset mailbox. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system.1. When the handset is idle, press M.Box.2. Press DIR or CID to scroll to Record Memo, then press MENU/SELECT or Select.3. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select.4. Press Record to start recording.5. Press Stop to stop recording. You hear the playback of the recording.6. Press OK to save the recording, or press Change to record again if desired.
72Answering systemRemote accessUse this feature to reach your answering system remotely by calling any telephone line connected this handset from any touch-tone telephone. Make sure the auto attendant feature of your CM18445 console, and the private mailbox of the extension are turned on for this feature to work. Remote access can only play messages stored in the private mailbox.To remotely reach the answering system:1. Dial any telephone line connected to the console from any touch-tone telephone.2. When the system answers, enter the extension number.3. Once the private mailbox of the extension answers, enter the three-digit remote access code (000 is the default code; see Remote access code on page 64 to change it).4. Enter the following remote commands. Remote commands:1Press to play all messages.2Press to delete all old messages.3Press to delete the current message (during playback).4Press to repeat the current message (during playback).Within 5 seconds of message playback, press 4 again to listen to the previous message (during playback).5Press to stop and return to the remote commands (during playback).6Press to skip to the next message (during playback).8Press to transfer the current message (during playback).#Press to end the call.
73Answering systemRemote access5. Hang up to end the call.NOTES: • If you do not enter the valid remote access code after you enter the answering system successfully, the answering system starts to record the message after the tone.• When there is no new message or all the new messages are played during remote access, you hear a help menu listing all features and commands. If there is no command after the help menu is played three times, the call ends automatically.
74AppendixDeregister a handsetYou may need to deregister the handset from the console if you already have nine registered devices and need to replace a handset, or if you wish to change the assigned number of your registered devices.You must first deregister the desired device(s), and then register the device(s) individually.To deregister a handset from the CM18445 console:1. On the console, press MENU/SELECT.2. Press DIR or CID to scroll to Registration, then press MENU/SELECT or /SKIP.3. Press DIR or CID to scroll to Deregistration, then press MENU/SELECT or /SKIP.4. Press DIR or CID to scroll to a desired device, then press MENU/SELECT or /SKIP.5. Press DIR or CID to scroll to Yes, then press MENU/SELECT or /SKIP. The console shows Deregistering HANDSET X (X represents the extension number).6. You hear a beep sound when the deregistration process is successful. It takes up to 10 seconds to complete the deregistration process.NOTE: To register the cordless handset to your console again, refer to the registration information on page 8.Registration: Register ext>DeregistrationDeregistration: DESKSET 1>HANDSET 2 DESKSET 3 DESKSET 4 HANDSET 5 DESKSET 6DeregisterHANDSET X?>Yes No
75All calls deleted.All Caller ID histories are deleted.All group settings clear.All group settings for paging call are cleared.All old msgs deleted.All messages in the private mailbox are deleted.Call history emptyThere are no entries in the caller ID history.Calling: The handset is making an intercom call.Conf. The handset is in a conference call.Contact saved A number is saved to the directory.Deleted A Caller ID history is deleted.Directory empty There are no directory entries.Directory full The directory is full. You cannot save new entries unless you delete some current entries.Do Not Disturb The do not disturb feature is on.Ended You have just ended a call.Extension busy The destinatioin extension is on an intercom call.Intercom The handset is on an intercom call.---Intercom--- There is an intercom call coming in.Intercom in use The handset is holding an intercom call and cannot barge-in a line.AppendixHandset display screen messages
76AppendixHandset display screen messagesLine in conf. You cannot barge-in a conference call.Line user’s intercom in useThe extension on the desired line is holding an intercom. You cannot barge-in it at the moment.Line X The telephone line X is in use.---Line X--- Incoming callThere is an incoming call from line X.Line X transferred toThe handset is transferring a call to a system extension.Memory full The private mailbox of the designated extension is full.Message transferred to extension XA message is transferred from private mailbox of handset to mailbox of extension X.No battery The battery is not properly installed and the handset is in the charger.Number already savedThe telephone number you have entered is already stored in the directory.Paging... A paging call is established to other system extensions.Private call Call privacy is turned on on the line your are trying to reach.Redial empty The redial list is empty.Reset deskset... The handset telephone settings are reset to default settings.
77AppendixHandset display screen messagesXX Missed calls There are new calls in the caller ID history.XX New messages There are new messages in the private mailbox.
78If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377The handset registration is unsuccessful.• Follow the handset registration instructions to register the handset again (see Add and register a handset on page 8).My telephone doesn’t work at all.• Make sure the power cord is securely plugged in.• Make sure you plug the battery connector securely into the cordless handset.• Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks.• Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the charger when not in use.• If the battery is depleted, charge the handset for at least 30 minutes before you use it. See page 4 for details.• You may need to purchase a new battery. Refer to Battery installation and charging on pages 4-5.AppendixTroubleshooting
79AppendixTroubleshootingThere is no dial tone.• Try all the suggestions above.• Move the cordless handset closer to the console. You may have moved out of range.• If the previous suggestions do not work, disconnect the telephone line from the console and connect it to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.• Your line cord may be defective. Try installing a new line cord.I cannot dial out.• Try all the suggestions above.• Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the console and produce a dial tone. This is normal. Wait an extra second before dialing.• Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly. If you cannot eliminate the background noise, try muting the cordless handset before dialing, or dialing from another room with less background noise.• If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).
80AppendixTroubleshootingMy cordless handset isn’t performing normally.• Move the cordless handset closer to the console. You may have moved out of range.• Reset the console. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow at least one minute for the console to reset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.Out of range OR No power at base appears on my cordless handset.• Ensure you plug the power into the console properly.• Move the cordless handset closer to the console. You may have moved out of range.• Reset the console. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow at least one minute for the cordless handset and console to reset.• Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
81AppendixTroubleshootingThe batteries do not hold a charge.• If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off (page 85).• Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the charger when not in use.• If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. Refer to the table on page 4 for details.• You may need to purchase a new battery. Refer to Battery installation and charging on pages 4-5.I get noise, static, or weak signals on my cordless handset even when I’m near the console.• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.• You may be able to improve the performance by installing your console as far as possible from any other existing corded or cordless telephone system that may already be installed.• Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.• Do not install this handset near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.
82AppendixTroubleshooting• If you plug your telephone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your console or modem farther apart from one another, or use a different surge protector.• Relocate your telephone to a higher location. The telephone might have better reception in a high area.• If the other telephones in your building are having the same problem, contact your telephone service provider.I experience poor sound quality when using the speakerphone.• For increased sound quality while using the speakerphone, place the handset on a flat surface with the dialing keys facing up.• When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE/DELETE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE/DELETE again to turn the microphone on.• Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode.
83AppendixTroubleshootingMy cordless handset does not ring when I receive a call.• Make sure that the ringer is not off (page 20).• Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks.• The cordless handset may be too far from the console.• Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the charger when not in use.• The layout of your home or office may be limiting the operating range. Try moving the console to another location, preferably on an upper floor.• If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).• Test a working phone at the phone jack. If another phone has the same problem, contact your telephone service provider (charges may apply).• Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.• Remove the battery. Replace it and place the cordless handset into the charger. Allow up to one minute for the handset to reestablish its connection with the console.
84AppendixTroubleshootingMy calls cut in and out while I’m using my cordless handset.• Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.• Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.• If you plug your phone in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.• Relocate your console to a higher location. The phone may have better reception when installed in a high area.• Disconnect the console from the telephone wall jack and plug in a working telephone. If the other phones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).• Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should stop speakerphone operation and return to normal handset mode.• When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE/DELETE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE/DELETE to turn the microphone on.
85AppendixTroubleshootingMy caller ID isn’t working.• Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your cordless handset.• The caller must be calling from an area that supports caller ID.• Both your and your caller’s telephone service providers must use caller ID compatible equipment.• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.System does not receive caller ID when on a call.• Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.The charge light is off.• Make sure you plug the power adapter into an electrical outlet correctly and securely.• Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset to reset.• Clean the cordless handset and charger charging contacts each month with a pencil eraser or cloth.
86AppendixTroubleshootingCommon cure for electronic equipment.• If the telephone does not seem to be responding normally, try putting the cordless handset in the charger. If it does not fix the problem, do the following (in the order listed):1. Disconnect the power from the console.2. Remove the cordless handset battery.3. Wait a few minutes.4. Connect the power to the console.5. Replace the battery and place the cordless handset into the charger.6. Wait for the cordless handset to reestablish its connection with the console. This will take at least one minute to finish.
87Taking care of your telephone• Your cordless telephone contains sophisticated electronic parts, so you must treat it with care.• Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your cordless telephone if you ever need to ship it.Avoid water• You can damage your cordless telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the cordless telephone near a sink, bathtub or shower.Electrical storms• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.Cleaning your telephone• Your cordless telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap.• Do not use excess water or cleaning solvents of any kind.Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the charger should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD FROM THE WALL, then pull the unit out by the unplugged cords.AppendixMaintenance
88This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.AppendixFCC Part 68 and ACTA
89If this product is equipped with a corded or cordless handset, it is hearing aid compatible.If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:Remain on the line and briefly explain the reason for the call before hanging up.Perform such activities in off-peak hours, such as early morning or late evening.Industry CanadaThis device complies with Industry Canada licence-exempt RSS standard(s).Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Privacy of communication may not be ensured when using this telephone.The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.This product meets the applicable Industry Canada technical specifications. This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B).AppendixFCC Part 68 and ACTA
90This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The console shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.For body worn operation, this handset has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.AppendixFCC Part 15
91This cordless handset is set up to comply with the energy-conserving standards right out of box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.To activate the CEC battery charging testing mode:1. On the CM18445 console, press MENU/SELECT.2. Press or to scroll to Registration, then press MENU/SELECT or /SKIP.3. Press or to scroll to Deregistration, then press MENU/SELECT or /SKIP.4. Press or to choose this handset, then press MENU/SELECT or /SKIP.5. Press or to scroll to Yes, then press MENU/SELECT or /SKIP. The console shows Deregistering HANDSET X (X represents the extension number).The process takes up to 10 seconds to complete. When the handset successfully enters the CEC battery charging testing mode, its screen displays 1) Press MENU on Console> Registration> Register Ext. 2) Press # on this extension to register. You hear a confirmation tone.If the handset fails to enter this mode, repeat all the steps above.To deactivate the CEC battery charging testing mode:Register your handset back to the CM18445 console. See Add and register a handset on page 8 for the instructions.AppendixCalifornia Energy Commission battery charging testing instructions
92AppendixFor C-UL compliance onlyMesures de sécurité importantesCe symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures, d’incendie, ou d’électrocution.Information relative à la sécurité• Veuillez lire et comprendre toutes les instructions de ce guide d’utilisation. Relectez toutes les inscriptions apparaissant sur le produit. • Évitez d’utiliser le téléphone pendant un orage. Il pourrait y avoir un faible risque d’électrocution.• N’utilisez pas un téléphone près d’une fuite de gaz. Dans certaines circonstances, une flammèche pourrait se produire lorsque l’adaptateur est branché à une prise de courant, ou lorsque le combiné est déposé sur son chargeur. Ceci est un événement fréquent associé avec la fermeture d’un circuit électrique. L’utilisateur ne devrait pas brancher un téléphone dans une prise de courant, et ne devrait pas déposer un combiné chargé dans le chargeur, si le téléphone se trouve dans un environnement comportant une concentration de gaz inflammables ou ignifuges, à moins de se trouver dans un endroit où la ventilation est adéquate. Une flammèche dans de tels environnements pourrait provoquer une explosion. De tels environnements peuvent comprendre : les endroits où de l’oxygène à des fins médicales est utilisé sans ventilation adéquate; des endroits où se trouvent des gaz industriels (dissolvants de nettoyage, des vapeurs de gazoline, etc.), une fuite de gaz naturel, etc.• N’utilisez pas ce produit près de l’eau ou lorsque vous êtes mouillés. Par exemple, ne l’utilisez pas dans des sous-sols humides ou sous la douche, ou près d’une piscine, d’un bain, d’un évier de cuisine, ou d’une cuve de lavage. N’utilisez pas de liquides, ou de vaporisateurs aérosol de nettoyage. Si le produit entre en contact avec du liquide, débranchez immédiatement le fil téléphonique ou le cordon d’alimentation. Ne rebranchez pas le produit avant qu’il soit complètement sec.• Évitez d’installer le système téléphonique dans les endroits soumis à une température extrême, à la lumière directe du soleil ou à proximité immédiate d’autres appareils électriques ou électroniques. Protégez votre téléphone contre les sources d’humidité, la poussière, les vapeurs et les liquides corrosifs.• Installez cet appareil dans un endroit protégé où personne ne peut trébucher sur les cordons d’alimentation ou la ligne téléphonique. Protégez les câbles contre les dommages ou l’abrasion.• Si le produit ne fonctionne pas correctement, consultez la section Dépannage (Troubleshooting) des pages 78-86 de ce guide d’utilisation. Si vous ne pouvez pas régler le problème, ou si le produit est endommagé, consultez la section Garantie limitée (Limited warranty) des pages 96-98. N’ouvrez pas ce produit, sauf tel qu’indiqué dans le guide d’utilisation. L’ouverture du produit ou le remontage inadéquat pourrait vous exposer à des tensions dangereuses ou autres dangers.
93AppendixFor C-UL compliance onlySpéciquementenrapportaveclestéléphonessansl• Confidentialité : Les mêmes caractéristiques qui rendent les téléphones sans fil si pratiques créent également des restrictions. Les appels téléphoniques sont transmis entre le socle du téléphone et le combiné par le biais d’ondes radio, et il se peut que vos conversations téléphoniques soient interceptées par d’autres équipements de réception d’ondes radio au sein de la portée du téléphone sans fil. Pour cette raison, vous ne devez pas considérer les conversations sur un téléphone sans fil comme étant aussi confidentielles que celles d’un téléphone à cordon.• Alimentation électrique : La base de ce téléphone sans fil doit être branchée à une prise de courant électrique fonctionnelle. La prise électrique ne doit pas être contrôlée par un interrupteur mural. Les appels ne peuvent pas être effectués à partir du combiné si la base n’est pas branchée, si elle est hors fonction ou si le courant électrique est coupé.• Interférences potentielles aux téléviseurs : Certains téléphones sans fil fonctionnent sur des fréquences pouvant causer des interférences aux téléviseurs et magnétoscopes. Pour réduire ou prévenir de tels parasites, ne pas déposer la base du téléphone sans fil à proximité d’un téléviseur ou magnétoscope, ni directement sur celui-ci. Si votre téléviseur affiche des interférences, éloignez le téléphone sans fil de celui-ci afin de réduire les parasites. Mise en garde : • N’utilisez que les adaptateurs inclus avec ce produit. Pour obtenir une pièce de rechange, visitez notre site Web au www.vtechphones.com ou composez le 1-800-595-9511. Au Canada, composez le 1-800-267-7377.• N’utilisez que la pile de rechargeable incluse ou une pile de rechange. Pour commander, visitez notre site Web www.vtechphones.com ou composez le 1-800-595-9511. Au Canada, composez le 1-800-267-7377.• Afin de prévenir les risques d’incendie ou d’explosion de la pile, replacez la pile avec une pile du même type. Jetez les piles épuisées en respectant les instructions.• Remplacez les piles uniquement tel que décrit dans votre guide d’utilisation. N’incinérez pas et ne percez pas les piles — elles contiennent des produits chimiques caustiques.• Les adaptateurs secteurs sont conçus pour être orientés verticalement ou installés sur le plancher. Les broches ne sont pas conçues pour se maintenir en place si la fiche est branchée dans une prise de courant au plafond, sous la table ou sous une armoire.• Pour les PRODUITS À BRANCHER À UNE PRISE DE COURANT, la prise de courant doit être installée près du produit, afin d’assurer une accessibilité sécuritaire à la prise de courant.
94Le sceau de l’organisme de recyclage RBRCMD sur les piles à l’hydrure métallique de nickel signifie que le fabricant de cet appareil participe volontairement au programme industriel visant à reprendre et recycler ce type de piles lorsqu’elles ne servent plus, au sein du territoire des États-Unis et du Canada. Vous devez apporter ces piles chez un détaillant participant ou le centre de recyclage le plus près de chez vous. Ou vous pouvez composer le 1-800-8BATTERYMD afin de connaître les endroits qui acceptent les piles à l’hydrure métallique de nickel mortes.RBRCMD et 1-800-8-BATTERYMD sont des marques déposées de Rechargeable Battery Recycling Corporation.Mesures préventives pour les utilisateurs de stimulateurs cardiaques implantés dans l’organismeStimulateurs cardiaques (ne s’applique qu’aux téléphones sans fil numériques) : L’organisme ‘Wireless Technology Research, LLC (WTR)’, une firme de recherche indépendante, a mené une évaluation pluridisciplinaire des interférences entre les téléphones sans fil portatifs et les stimulateurs cardiaques implantés dans l’organisme. Appuyée par l’Administration des aliments et drogues (FDA) des États-unis, la firme WTR recommande aux médecins :Avis aux détenteurs de stimulateurs cardiaques• Ils doivent tenir le téléphone sans fil à une distance d’au moins six pouces du stimulateur cardiaque.• Ils ne doivent PAS placer le téléphone sans fil directement sur le stimulateur cardiaque, tel que dans une poche de chemise, lorsque celui-ci est en fonction.• Ils doivent utiliser le téléphone sans fil en l’appuyant sur l’oreille qui se trouve dans la direction opposée au stimulateur cardiaque.L’étude effectuée par l’organisme WRS n’a pas identifié de risque pour les détenteurs de simulateurs cardiaques causé par les gens qui utilisent un téléphone sans fil à proximité de ceux-ci.AppendixFor C-UL compliance only• Piles rechargeables : Vous devez recycler ou jeter les piles de manière écologique. Ne pas jeter dans les rebuts domestiques. Ne pas brûler ni percer les piles. Comme pour les autres piles du même type, si elles sont brûlées ou percées, des matières corrosives peuvent s’en échapper, ce qui risque de causer des brûlures ou autres blessures corporelles.• Piles rechargeables à l’hydrure métallique de nickel : Jetez ces piles de manière sécuritaire. N’incinérez pas et ne peercez pas les piles. Comme pour les autres piles du même type, si elles sont brûlées ou percées, des matières corrosives peuvent s’en échapper, ce qui risque de causer des brûlures ou autres blessures corporelles.
95AppendixFor C-UL compliance onlySpéciquementenrapportaveclesrépondeurstéléphoniquesEnregistrement deux voies : Cet appareil n’émet pas de bips d’avertissement qui permettent de prévenir l’autre partie que vous enregistrez la conversation. Pour assurer votre conformité aux règlements fédéraux ou provinciaux en rapport avec les enregistrements des conversations téléphoniques, vous devriez informer l’autre partie lorsque vous activez l’enregistrement.CONSERVEZ CES INSTRUCTIONS
961. What does this limited warranty cover?The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a materially defective PRODUCT. If we repair the PRODUCT, we may use new or refurbished replacement parts. If we choose to replace the PRODUCT, we may replace it with a new or refurbished PRODUCT of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at VTech’s option, is your exclusive remedy. VTech will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.3. How long is the limited warranty period?The limited warranty period for the PRODUCT extends for TWO (2) YEARS from the date of purchase. If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original two-year limited warranty; whichever is longer.AppendixLimited warranty
974. What is not covered by this limited warranty?This limited warranty does not cover:• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of VTech; or• PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or• PRODUCT to the extent that the problem is caused by use with non-VTech accessories; or• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or• PRODUCT returned without a valid proof of purchase (see item 6 below); or• Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.5. How do you get warranty service?To obtain warranty service, visit www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. VTech will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.AppendixLimited warranty
986. What must you return with the PRODUCT to get warranty service? You must:• Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and• Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and• Provide your name, complete and correct mailing address, and telephone number.7. Other limitationsThis warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this PRODUCT. VTech provides no other warranties for this PRODUCT. The warranty exclusively describes all of VTech’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Please retain your original sales receipt as proof of purchase.AppendixLimited warranty
99Operation Operating time*Talk time (cordless handset) Up to 7.1 hoursTalk time (cordless handset speakerphone) Up to 4.2 hoursStandby Up to 4.5 days* Operating times vary depending on your actual use and the age of the battery.DECT 6.0 digital technologyDigital Enhanced Cordless Telecommunications (DECT) 6.0 is a new frequency band that transmits your voice across multiple channels. This technology provides superior quality of voice and sound, high protection against wiretapping and excellent range, while not interfering with wireless routers.Telephone operating rangeThis cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and console can communicate over only a certain distance — which can vary with the locations of the console and handset, the weather, and the construction of your home or office.AppendixTechnicalspecicationsRF frequency band 1921.536MHz - 1928.448MHzChannels 5Charger voltage(AC voltage, 50/60Hz)100Vrms - 120VrmsCharger voltage(Adapter output voltage)6VDC @ 100mABattery pack 2.4V 400mAh Ni-MH batteryHeadset jack 2.5mm, 32ohm - 150ohm
100AAdd a headset 10Add a speed dial entry 46–47Alert tones 18Announcement 62–63Answer a call 28Answer an intercom call 40BBattery charging 4–5Battery installation 5Belt clip 9Blind transfer 42CCall history 53–59Call intercept 65, 67Call privacy 24, 31Call screening 65, 67Call transfer 42Call waiting 29Caller ID 53–59Cardiac pacemakers iii, 94Chain dialing 33Conference call 36–39Contrast 22DDefault setting 26Delay 61Deregister a handset 74Dialing options 56Directory 48–52Directory capacity 48Display dial 52Do not disturb 21EEdit directory 52End a call 27End an intercom call 40FFCC, ACTA and IC regulations 88–90Flash 29HHandsfree use 28Hold 30Hold reminder 25IIcons 17Important safety information i–iiiIndication 18, 27, 67KKey tone 22LLanguage 23Lights 18Limited warranty 96–98Line indicators 27Listening volume 29Lock keypad 28MMailbox setup 60–66Maintenance 87Index
101IndexMake a call 27Make an intercom call 40Memo 71Memory match 55Menu settings 19Message indication 67Message playback 68–69Missed (new) calls indicator 55Mute 29NName search 51New message indication 67OOn hook dialing (predialing) 27Operating range 99Operation 27–33Overview 11–16PPacemaker patients iii, 94Paging 43–45Phonebook (directory) 48–52Predialing 27Primary line 24Privacy 24, 31Private mailbox 60–66RRecord a call 32Redial 34–35Register a handset 8Remaining message capacity 66Remaining time 66Remote access 64, 72–73Rename handset 25Review call history 56Review directory 50Ringer tone 21Ringer volume 20SScreen contrast 22Search by name 51Search for a contact 51Set default 26Settings 19–26Speakerphone 28Speed dial 46–47Switch between lines 30System setup 19–26TTechnical specifications 99Telephone operating range 99Telephone operation 27–33Temporary ringer silencing 28Transfer a call 42Troubleshooting 78–86Two-way recording iii, 95VVolume 20, 29Volume control 29WWall mount 6–7Warranty 96–98Website 26
VTech Communications, Inc.A member of THE VTECH GROUP OF COMPANIES.VTech is a registered trademark of VTech Holdings Limited.Specifications are subject to change without notice.© 2015 VTech Communications, Inc.All rights reserved. 03/15. CM18045_CIB_V1.0Document order number: 91-008471-010-100Designed to fit your home.And your life.Source of music files for the Music on hold feature:FreeMusicArchive.org. Used under open license.

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