VTech Telecommunications 80-9300-00 1.9GHz DECT Cordless Phone - Deskset User Manual SB35031 User Guide

VTech Telecommunications Ltd 1.9GHz DECT Cordless Phone - Deskset SB35031 User Guide

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2 Syn248 SB35031 Deskset User’s GuideCONTENTSPreface ..............................................................................................................6Additional Documentation .................................................................................................................................6Topic Navigation .....................................................................................................................................................7Text Conventions....................................................................................................................................................7Overview...........................................................................................................8Syn248 System Overview...................................................................................................................................9Deskset Overview..................................................................................................................................9Deskset Description............................................................................................................................................ 10Deskset Hard Keys............................................................................................................................. 11Deskset Idle Screen........................................................................................................................... 12Setting Your Password...................................................................................................................................... 13Deskset Soft Keys................................................................................................................................................ 14Deskset Status Indicators................................................................................................................................ 15Call Indicators ....................................................................................................................................................... 16Call Status Icons................................................................................................................................. 17Call Status LEDs.................................................................................................................................. 17Deskset Dial-Pad Entry..................................................................................................................................... 18Using the Speakerphone.................................................................................................................................. 19Using Help Screens............................................................................................................................................. 19Outgoing Calls...............................................................................................20Active Call Screen............................................................................................................................................... 21Predialing................................................................................................................................................................. 22Live Dialing ............................................................................................................................................................. 23Making a Call from a List................................................................................................................................. 24Making an Intercom Call.................................................................................................................................. 25Making Calls with the Optional DECT Cordless Headset ................................................................ 26Incoming Calls ...............................................................................................27Incoming Call Screen......................................................................................................................................... 28Incoming Call Indication .................................................................................................................................. 29Answering a Call.................................................................................................................................................. 30Ignoring a Call....................................................................................................................................................... 31Intercom Auto Answering ............................................................................................................................... 32Draft

3 Syn248 SB35031 Deskset User’s GuideCall Forward–No Answer................................................................................................................................. 33About the Auto Attendant .............................................................................................................................. 33Caller Options ...................................................................................................................................... 33Call Management ..........................................................................................34Call Management................................................................................................................................................. 35Putting a Call on Hold ...................................................................................................................................... 36Transferring a Call............................................................................................................................................... 37Making a Conference Call............................................................................................................................... 39Putting a Conference on Hold..................................................................................................... 40Ending a Conference ........................................................................................................................ 40Call Management Using a Headset ............................................................................................................ 42Accessing Items in Lists ..............................................................................43About the Extension List.................................................................................................................................. 44Accessing the Extension List ........................................................................................................ 45Accessing the Quick-Dial List........................................................................................................................ 46Editing Quick Dial Entries............................................................................................................... 47About the Redial List......................................................................................................................................... 48Accessing the Redial List ............................................................................................................... 49Deleting Redial Entries .................................................................................................................... 50Searching the Directory or Extension Lists ............................................................................................ 51Accessing the Held Calls List ........................................................................................................................ 52Directory .........................................................................................................53Using the Directory............................................................................................................................................. 54Viewing Directory Entries ................................................................................................................................ 55Creating a New Personal List Entry ........................................................................................................... 57Editing a Personal List Entry.......................................................................................................................... 58Storing Directory Entries from the Call Log or Redial List............................................................. 59Deleting a Personal List Entry ...................................................................................................................... 60Sorting Directory Entries.................................................................................................................................. 61Voicemail ........................................................................................................62Voicemail Overview ............................................................................................................................................ 63Selecting Your Voicemail Greeting............................................................................................................. 65Recording a Greeting ........................................................................................................................................ 66Accessing Your Messages ............................................................................................................................... 67Deleting Messages.............................................................................................................................................. 70New Message Status Indications (! Icons)............................................................................................... 71Accessing Your Voicemail Remotely.......................................................................................................... 72Call Log ...........................................................................................................75Using the Call Log .............................................................................................................................................. 76Reviewing the Call Log List............................................................................................................................ 78Listening to Voicemail From the Call Log.............................................................................. 79Storing Call Log Entries.................................................................................................................................... 80Deleting Call Log Entries................................................................................................................................. 81Draft

4 Syn248 SB35031 Deskset User’s GuidePaging..............................................................................................................82Sending a Page..................................................................................................................................................... 83Deskset Settings ...........................................................................................84Deskset Menu........................................................................................................................................................ 85Deskset Settings .................................................................................................................................................. 86Display ..................................................................................................................................................... 87Sounds ..................................................................................................................................................... 87Preferred Audio................................................................................................................................... 89User Settings.......................................................................................................................................................... 90Intercom Auto Answer..................................................................................................................... 92Voicemail Memory.............................................................................................................................. 93Name Recording ................................................................................................................................. 94Registering an Optional Cordless Headset ........................................................................... 96Deregistering a Cordless Headset ............................................................................................. 97Cordless Accessory Registration and Deregistration Time-Out.................................. 98Setting and Changing Your Password ..................................................................................... 99Admin Settings....................................................................................................................................................100Deskset Information.........................................................................................................................................101Auto-Attendant Settings................................................................................................................................102Using Do Not Disturb (DND) ........................................................................................................................104Web Interface ............................................................................................. 105Accessing the Web User Interface (WebUI).........................................................................................106Error Handling....................................................................................................................................107Basic Settings......................................................................................................................................................108Personal Directory ............................................................................................................................................109Quick-Dial Keys ..................................................................................................................................................111Help ..........................................................................................................................................................................112Troubleshooting ......................................................................................... 113Common Troubleshooting Procedures...................................................................................................114Display Messages...............................................................................................................................................116Calls Generally....................................................................................................................................................118Incoming Calls.....................................................................................................................................................121Outgoing Calls ....................................................................................................................................................123Voicemail ...............................................................................................................................................................124Other Deskset Features..................................................................................................................................126WebUI......................................................................................................................................................................127PC/Deskset Interaction ..................................................................................................................................128Cordless Headset...............................................................................................................................................129Appendixes.................................................................................................. 133Appendix A: Deskset Soft Keys...................................................................................................................133Appendix B: Technical Specifications......................................................................................................135Appendix C: Maintenance..............................................................................................................................136Appendix D: Important Safety Instructions...........................................................................................137Appendix E: GPL License Information .....................................................................................................138Draft

5 Syn248 SB35031 Deskset User’s GuideGlossary ....................................................................................................... 139Draft

Preface 6 Syn248 SB35031 Deskset User’s Guide Back to ContentsPREFACEThis User’s Guide provides instructions for using your Syn248 SB35031 telephone with firmware version 1.3.0 or newer, and its optional accessories. See page 101 for instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 137. Please thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to operate your new AT&T product.Additional DocumentationDownloadable copies of all Syn248 documents, including user’s and administrator’s guides, installation instructions and Quick Start Guides, are available at www.telephones.att.com/manuals.For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada, dial 1 (888) 469-2005.Draft

Preface 7 Syn248 SB35031 Deskset User’s Guide Back to ContentsTopic NavigationThis Syn248 SB35031 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic.Text in blue indicates a link to another page in the document. Bold text in blue indicates a hyperlink to an external web site.You can also click the arrows at the bottom of the page to move around this document.Text ConventionsTable 1 lists text formats and describes how they are used in this guide.Go back to the last page viewed.Go to the previous page.Go to the next page.Table 1. Description of Text ConventionsText Format DescriptionScreen Identifies text that appears on a device screen or a WebUI page in a title, menu, or prompt.HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.Identifies a soft key.Example of a Note.Example of a Caution.CallFwdNotes provide important information about a feature or procedure.A caution means that loss of data or unintended circumstances may result.Draft

Overview 8 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER1OVERVIEWThe Syn248® Business Phone System from AT&T is for businesses that need up to 100 extensions. This system is scalable from 1 to 39 outside lines, so as your business grows, your phone system can too. The Syn248 Business Phone System provides simplicity without sacrifice — it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system.This chapter introduces the SB35031 Deskset and provides an overview of the Syn248 System and the external features of the Deskset.“Syn248 System Overview” on page 9“Deskset Description” on page 10“Setting Your Password” on page 13“Using the Speakerphone” on page 19“Using Help Screens” on page 19.Draft

Overview 9 Syn248 SB35031 Deskset User’s Guide Back to ContentsSyn248 System OverviewYour Deskset is part of the Syn248 System. Syn248 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system.Figure 1. Sample Syn248 SystemDeskset OverviewThe SB35031 Deskset has a large screen and a built-in DECT 6.0 radio to host an optional cordless headset.This User’s Guide describes how to register and use a compatible AT&T DECT cordless headset with the SB35031 Deskset. See “Registering an Optional Cordless Headset” on page 96.blue lines = telephonered lines = Ethernet orange lines = audioDraft

Overview 10 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset DescriptionThe key external features of the Deskset are shown in Figure 2 and described in Table 2.Figure 2. Deskset External FeaturesTable 2 Deskset External Features1. Liquid Crystal Display (LCD) Provides controls and information for using the Deskset.2. Soft Keys Four keys that produce different actions, depending on the LCD labels. 3. Corded Handset Traditional 2-conductor wiring (FXO — Foreign Exchange Office Ports).4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on page 11.5. Navigation Key Moves the cursor up/down/left/right on the display.6. Quick Dial Key Provides easy access to frequently dialed numbers.7. Line Keys Five keys that access active calls and held calls.8. New Message Indicator Illuminates when you have new messages.QuickDialFwdVMAnswer Ignore12:30PM Thu Feb 25 2010Mary Williams 305-555-0134 0:02Graham Bell 9-1-800-222-3111 0:13ABC Account... 503-555-0194 5:3212345678Draft

Overview 11 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset Hard KeysThe hard keys include the standard telephone dial-pad keys and the function keys shown in Figure 3 and defined in Table 3..Figure 3. Deskset Function KeysTable 3 Deskset Function Keys1. MENU Accesses the Deskset menu.2. DIRECTORY Accesses the Directory.3. CALL LOG Accesses the incoming call log.4. MESSAGES Accesses your voice messages.5. HELP Displays the Help menu.6. REDIAL Accesses the Redial list.7. HOLD Puts current active call on hold. Allows access to other calls and features while maintaining call connection.8. SPEAKER During a call, switches voice to and from the speakerphone. Can be used to answer or start a call, or to hang up.9. MUTE Mutes the microphone. When on, the other party cannot hear you. Does not mute the optional cordless headset.10. VOL+/VOL– Increases or decreases the ringer and voice volume.11. HEADSET Routes audio to a headset, if a headset is connected or registered. Can be used to go off hook.12. CANCELCancels the most recent operation and returns to previous function.13. SELECTUsually selects a highlighted option. Dials highlighted phone numbers.14. Navigation Moves the cursor up (), down (), left (), right () on the display.12345 6 7 891011121314Draft

Overview 12 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset Idle ScreenFigure 4 identifies the basic elements of the Idle screen. Table 4 describes the call functions displayed on the Idle Screen. The Idle screen appears when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press.Figure 4. Idle ScreenTable 4 Idle Screen1. Time and Date2. Extension Number and NameYour extension number and name appear on the Idle screen.3. New Messages Press SELECT to view the list of new voice messages.4. Help Help messages appear in this area, depending on Deskset activity.5. Soft Key Labels See “Deskset Soft Keys” on page 14.6. Quick Dial When the nearby key is pressed, the line icons or line names change to display up to six quick-dial numbers.7. Intercom Icon Indicates the Intercom line for internal calls.8. Call Status Icons Show whether there is an active, conference, or held call, or whether there is a line available for making a call. Your system administrator can enter line names that replace these Idle screen icons.9. Status Indicators Status indicators appear in this space. See “Deskset Status Indicators” on page 15.QuickDialExtListDNDHoldList Page12:30PM Thu Feb 25 2010123456897Draft

Overview 13 Syn248 SB35031 Deskset User’s Guide Back to ContentsEach phone line connected to your system corresponds to a Line key on the Deskset as shown in Figure 2 on page 10. The Syn248 system can have up to 8 lines connected. The system administrator can configure your Deskset with up to four lines on which you can make and receive external calls. One key is reserved for “Intercom” calls to other Syn248 Deskset extensions.Other Desksets in the system share these lines and display the line status. In general, incoming calls on a line ring at all Desksets that share that line. However, your system administrator can set your Deskset to ignore calls on a selected line. Your Deskset will not ring for calls on the ignored line, but you can still view call activity for that line. The Line key LED indicates whether a line is ringing, busy, or on hold.The Line keys are used for receiving and making calls to external numbers. To call another extension in your office, you must use an Intercom key. By default, the Intercom key is the fifth key, but your system administrator can configure additional Intercom keys.Setting Your PasswordYou can protect your Deskset by setting a password that prevents other users from accessing your User Settings and messages. If you create a password, you will need to enter it before accessing User Settings, messages, and the WebUI.For more information, see “Setting and Changing Your Password” on page 99.Draft

Overview 14 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset Soft KeysThe Deskset provides soft keys as illustrated in Figure 5. The soft key labels change according to the current task. For example, if you are holding a call, the key labels displayed are different from those displayed if you are making a call. See “Appendix A: Deskset Soft Keys” on page 133 for an alphabetical list of the labels that appear above the soft keys.Table 5 describes the Deskset Idle screen soft keys, as shown in Figure 5.Figure 5. Deskset Idle ScreenTable 5 Idle Screen Soft KeysKey Description Key DescriptionAccesses Held Calls list. Pages internal extensions.Turns Do Not Disturb on or off. Accesses Extension list.QuickDialExtListDNDHoldList Page12:30PM Thu Feb 25 2010HoldListPageDNDExtListDraft

Overview 15 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset Status IndicatorsStatus indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 6.Figure 6. Example of DND OnStatus messages include: Do Not Disturb is on.Intercom Call Forward All is on.Intercom Auto Answer is on. See “Intercom Auto Answering” on page 32.Voicemail memory is full.Less than five minutes of voicemail recording time is available.Ringer volume set to zero. The ringer is silent.QuickDialExtListDNDHoldList Page12:30PM Thu Feb 25 2010 DND ONDND ONINT ONANS ONVM Full< 5 MinThe silent ringer and the voicemail indicators alternate with each other and the other status indications. When Do Not Disturb is on, there is no indication for Auto Answer.Draft

Overview 16 Syn248 SB35031 Deskset User’s Guide Back to ContentsCall IndicatorsThe Line keys, as shown in Figure 7, allow you to manage your calls. The Deskset presents call status information next to the Line keys at the side of the display. When there is an incoming call, the Line key LED flashes. Icons on the screen identify the status of each call. When there are several lines active, press Line keys to access calls. The soft keys change accordingly. See “Call Status Icons” on page 17 for a complete description of the available icons.Figure 7. Sample Active Call ScreenQuickDialAnswer Ignore12:30PM Thu Feb 25 2010Mary Williams 305-555-0134 0:02Graham Bell 232-555-0176 0:13Charlie John... 503-555-0194 5:32Line 2Call Information Line KeysIntercom KeyLine Key LEDCall Status IconsTimerDisplays the duration of the current call status, such as how long the call has been held.Draft

Overview 17 Syn248 SB35031 Deskset User’s Guide Back to ContentsCall Status IconsTable 6 shows and describes the call status icons. Call Status LEDsThe Call Status LED flash patterns indicate call status as described in Table 7. All Desksets that share lines also display the same LED activity. For example, if someone puts a call on line 3 on hold, the Line key for line 3 flashes slowly on all the Desksets that share line 3.Table 6 Deskset Call Status Icons Icon Status Icon StatusAvailableIndicates an available line (if the system administrator has not named your lines). Incoming CallIndicates an incoming call when there are no other calls.IntercomIndicates an available Intercom line for internal calls.RingingIndicates an incoming call.Off HookIndicates that you have lifted the corded handset, pressed SPEAKER or HEADSET, or you are on a phone call.Silenced RingIndicates an ignored incoming call.On HoldIndicates you have put the call on hold.Conference On HoldIndicates you have put a conference call on hold.ConferenceIndicates a conference call.Table 7 Deskset Call Status LED ActivityLED Activity DescriptionOff No CallSteady On Active CallFast Flash Ringing CallSlow Flash Held CallDraft

Overview 18 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset Dial-Pad EntryUse the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 8.Figure 8. Dial PadPressing 1 once enters a space; pressing it twice enters a 1.Pressing a key numbered 2 to 9 enters characters in the following order:1. Upper-case letters.2. Key number.3. Lower-case letters.For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q, R, S, 7, p, q, r, s.For text fields that accept only numbers, pressing a key once enters a number.You can enter special characters by pressing the # and * keys.Press # to cycle through the special characters # & ‘ , – . @ (in that order).Press * to cycle through the special characters ! ( ) * + ? (in that order).12 345 67890ABC DEFGHI JKL MNOPQRS TUV WXYZOPER#*Draft

Overview 19 Syn248 SB35031 Deskset User’s Guide Back to ContentsUsing the SpeakerphoneWhen the speakerphone is active, the (SPEAKER) key is lit.To use the speakerphone:1. To make a call, press . The key lights up and you hear a dial tone. Begin dialing.2. To end a call, press . The key light goes out.During an active call, if you are using the corded handset or any corded or cordless headset, pressing switches audio to the speakerphone.Using Help ScreensIn addition to the brief Help messages at the bottom of each screen, you can view more Help on the Deskset screen. These are very brief descriptions of how to use some of the features.To use the Deskset Help:1. On the Deskset, press (HELP). The Help menu appears.2. Press  or  to highlight the desired feature.3. Press SELECT.4. Press to exit the Help.HELP1. Idle Screen Information3. Directory2. VoicemailUse or to scroll then press SELECT or press 1-9.QuickDial4. Call Log and Redial ListExit5. Making an external call6. Making an internal call7. Call ManagementExitDraft

Outgoing Calls 20 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER2OUTGOING CALLSThe Deskset provides several methods for making a call. You can also use an optional cordless headset to complete a call that you dialed on the Deskset.If you are in Idle mode or have calls on hold, you can predial a phone number and then go off hook to call the number. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as live dialing. You can also predial or live dial using phone numbers from lists, such as the Directory, Call Log, Redial, Quick Dial, and Messages.You can dial the extension for the system operator by dialing 0 (zero) on an Intercom line.“Active Call Screen” on page 21“Predialing” on page 22“Live Dialing” on page 23“Making a Call from a List” on page 24“Making an Intercom Call” on page 25“Making Calls with the Optional DECT Cordless Headset” on page 26.Draft

Outgoing Calls 21 Syn248 SB35031 Deskset User’s Guide Back to ContentsActive Call ScreenThe active call screen, as shown in Figure 9, appears while you are on a call.Figure 9. Active Call ScreenTable 8. Active Call Screen DescriptionKey Description Key DescriptionBegins transfer of a call. Begins a conference call.External calls only — Simulates a hook flash, which signals your telephone service provider to activate a feature.Moves to the next set of soft keys. More 1/2 indicates that you are on page one of three.Displays the Held Calls list.Pages all extensions.Turns Do Not Disturb on or off.12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/2TransferConfFlashMoreHoldListPageDNDDraft

Outgoing Calls 22 Syn248 SB35031 Deskset User’s Guide Back to ContentsPredialingPredial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key.To make a Predial call:1. Enter an extension number or phone number (for example: 232-555-0176) using the dial pad. The predial screen appears.Before you call the number, you can press: to store the number in your Personal list. to delete the last digit entered. to insert a two-second pause into the phone number.CANCEL to cancel predial.2. Lift the corded handset, or press SPEAKER, HEADSET, , or a Line key to go off hook and call the number.QuickDial12:30PM Thu Feb 25 2010To call, press a Line Appearance key or an Intercom key (for internal no.).PauseCallStore Backspc232StoreBackspcPauseCall12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/2Draft

Outgoing Calls 23 Syn248 SB35031 Deskset User’s Guide Back to ContentsLive DialingYou can make a call by going off hook, then dialing a phone number.To dial a live number:1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:Lift the corded handset.Press SPEAKER or HEADSET.Press an available Line key.2. Enter the extension number or phone number you want to dial, as shown below.The active call screen appears.QuickDial12:30PM Thu Feb 25 2010FlashTransfer Conf232 0:02More 1/212:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/2Draft

Outgoing Calls 24 Syn248 SB35031 Deskset User’s Guide Back to ContentsMaking a Call from a ListTo make a call from a list:1. Access the desired list entry. For example, press DIRECTORY. The Directory screen appears. See “Accessing Items in Lists” on page 43.2. Press  or  until you highlight the desired entry.3. Press or SELECT to dial the highlighted number. The Deskset dials the number and the active call screen appears.DirectoryGraham Bell Personal232-555-0176Heather Phillips 732-555-7318Ian Stevens 604-555-0184John Lee 503-555-0194John Smith 249Karl Anders 204Call13/48LastNmeQuickDialNew More 1/3Use or to scroll or use dial pad for quick search.Call12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/2Phone numbers are dialed as they appear in the lists.Draft

Outgoing Calls 25 Syn248 SB35031 Deskset User’s Guide Back to ContentsMaking an Intercom CallTo make an internal (extension-to-extension) call, you must press the INTERCOM key as shown in Figure 7 on page 16. By default, key 5 is the Intercom key, but your system administrator can configure additional Intercom keys to give you more Intercom lines.By default, your Deskset uses an outside line any time you go off hook by lifting the handset, pressing SPEAKER, or by some other method. However, your system administrator can configure your Deskset to use the Intercom line any time you go off hook.To make an intercom call:1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER, or by some other method.2. If necessary, press the INTERCOM key, then dial the extension number.Instead of dialing after pressing the INTERCOM key, you can press , highlight the desired extension number, then press or SELECT to dial the number.3. When your Intercom call is answered, the active call screen appears.12:30PM Thu Feb 25 2010ExtList PageQuickDialLine 2Line 3Line 4Line 1ExtListCall12:30PM Thu Feb 25 2010Graham Bell 219 0:20HoldList ConfQuickDialLine 2Line 3Line 4Line 1DND PageDraft

Outgoing Calls 26 Syn248 SB35031 Deskset User’s Guide Back to ContentsMaking Calls with the Optional DECT Cordless HeadsetIf you have an optional AT&T DECT Cordless Headset registered to your Deskset, then you can make calls with the headset. Use the Deskset dial pad to dial the number.To make a call with the Cordless Headset:1. Remove the headset from its charger and press the headset ON/OFF button. The headset is active when you hear a dial tone.2. Dial the extension or phone number on the Deskset.3. Press the headset ON/OFF button to end the call.OR1. Predial the extension or phone number on the Deskset.2. Press the headset ON/OFF button to initiate dialing and transfer the audio to the headset.3. Press the headset ON/OFF button to end the call.Draft

Incoming Calls 27 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER3INCOMING CALLSWhen a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 10 on page 28. The screen displays the caller’s name and number (if available). If there is more than one incoming call, they are displayed on the screen. You can answer or ignore each call.You can also answer calls with the optional DECT Cordless Headset. When you hear the ring, remove the headset from its charger (if necessary) and press ON/OFF on the headset.The following sections describe handling incoming calls:“Incoming Call Screen” on page 28“Incoming Call Indication” on page 29“Answering a Call” on page 30“Ignoring a Call” on page 31“Intercom Auto Answering” on page 32“About the Auto Attendant” on page 33.Draft

Incoming Calls 28 Syn248 SB35031 Deskset User’s Guide Back to ContentsIncoming Call ScreenThe incoming call and active call screens are shown in Figure 10..Figure 10. Incoming Call and Active Call.INCOMING CALLGraham Bell232-555-0176Answer IgnoreLift receiver, or press Answer, SPEAKER, HEADSET, or key next toIncoming Call Active CallPress Answer12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/2Table 9. Incoming Call Screen Soft KeysKey DescriptionAnswers incoming call.Silences ringer during incoming call.AnswerIgnoreDraft

Incoming Calls 29 Syn248 SB35031 Deskset User’s Guide Back to ContentsIncoming Call IndicationWhen there is an incoming call, the Deskset rings. See “Sounds” on page 87.If someone at another Deskset answers an outside call, your Deskset returns to Idle mode.If your company has caller ID, the incoming call screen displays caller information. If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER display.Do Not Disturb automatically silences the ringer. See “Using Do Not Disturb (DND)” on page 104.Draft

Incoming Calls 30 Syn248 SB35031 Deskset User’s Guide Back to ContentsAnswering a CallTo answer a call:Lift the corded handset.Press to answer using the Preferred Audio Mode. See “Preferred Audio” on page 89.Press SPEAKER to use the speakerphone.Press HEADSET to use a cordless or corded headset. See “Call Management Using a Headset” on page 42.For multiple incoming calls, press or press the corresponding Line key to answer each call. You can also press to return the highlight to your active call.The active call screen appears.AnswerAnswerIgnore12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/2If someone at another Deskset answers the call, your Deskset returns to Idle mode.If you are listening to voicemail when a call comes in, press to redirect the call and allow message playback to continue.If Intercom Auto Answer is enabled, an Intercom call is automatically answered after the set time delay. See “Intercom Auto Answering” on page 32.IgnoreDraft

Incoming Calls 31 Syn248 SB35031 Deskset User’s Guide Back to ContentsIgnoring a CallYou can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon appears, as shown in Figure 11. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever call you were on before the incoming call.Figure 11. Ignored CallOnce a call is ignored:The key is no longer available on the incoming call screen.The Line key LED continues to flash. You can press the flashing Line key to answer the incoming call.Going off hook does not answer the call, but starts a new call on the next available Line.Ignore12:30PM Thu Feb 25 2010Angela Martin 732-555-7318 0:05Graham Bell 232-555-0176 3:34QuickDialTransfer ConfIgnoreYour system administrator can set your Deskset to ignore all incoming calls on selected lines. If your Deskset has one or more lines configured this way, your Deskset automatically ignores incoming calls on those lines. Your Deskset does not ring, and you can answer the call by pressing the key or the flashing Line key.AnswerDraft

Incoming Calls 32 Syn248 SB35031 Deskset User’s Guide Back to ContentsIntercom Auto AnsweringYou can set your Deskset to answer Intercom calls automatically, without your having to touch the phone to answer. See “Intercom Auto Answer” on page 92. When you enable Auto Answer, appears at the top of the Deskset screen. does not appear if is active, because Auto Answer is disabled when Do Not Disturb is on.To respond to an Auto Answered call:In Idle mode, all incoming calls ring for the amount of time specified in the Auto Answer Delay. See “Intercom Auto Answer” on page 92. After the last ring, a two-second notification screen appears, and you hear a warning tone. Talk after the tone.If you do not want the Deskset to automatically answer the call, you can press IGNORE to send the call to the Intercom Call Forward–No Answer target (see “Call Forward–No Answer” on page 33).If there are multiple incoming Intercom calls, Auto Answer applies to the first call.ANS ONANS ONDND ONIntercom Auto Answering applies only to direct Deskset-to-Deskset calls. Auto Answering does not apply to forwarded calls that use your Intercom line(s).QuickDialExtListDNDHoldList Page12:30PM Thu Feb 25 2010 ANS ON12:30PM Thu Feb 25 2010John Smith 232-555-0176 0:01Transfer ConfQuickDialMore 1/2Call Answered.Speak after the tone.If the Auto Answer Delay is set to zero, you hear no ring. Instead, the Call Answered screen appears and you hear the warning tone.Draft

Incoming Calls 33 Syn248 SB35031 Deskset User’s Guide Back to ContentsCall Forward–No AnswerCall Forward–No Answer is a setting that redirects incoming calls. The Syn248 system has two types of Call Forward–No Answer settings.Phone Line Call Forward–No Answer can only be set by the system administrator. This setting determines the destination for unanswered calls on each line. After a call is forwarded, the call cannot be answered at the Deskset. Calls can be forwarded to:an extensionan extension’s voicemail (without ringing the Deskset)an external phone numberAuto Attendant (default destination). See “About the Auto Attendant” on page 33.Intercom Call Forward–No Answer is a setting unique to each Deskset. The system administrator also sets this setting. This setting determines the delay of, and the destination for, unanswered calls coming through your Intercom line. These calls can include Intercom calls or outside calls forwarded to you by the Phone Line Call Forward–No Answer setting. The default destination is your voicemail. It can also be set for another extension, an outside phone number, or OFF.About the Auto AttendantThe Syn248 system features an Auto Attendant that can answer calls during periods when your office is closed or when calls go otherwise unanswered. The Auto Attendant has an interactive voice menu that can guide callers to the desired extension or extension’s voicemail.If your Deskset is set as the Operator extension, you can set the Auto Attendant to one of three menus: a default menu, a Day menu and a Night menu. The default menu instructs callers to “Enter the extension number or enter 0 for the operator.” You can customize both the Day and Night menus with your own greeting message and instructions to callers.Caller OptionsUntil callers get through to a live person, they can press 0 at any time to redirect their call to the system operator, if the system administrator has enabled this feature.When a caller is redirected to voicemail, the caller has the option to press 5 to skip the greeting and press 0 to reach the operator.The Auto Attendant may be set up so that callers can access the Auto Attendant directory. This allows callers to use any touch-tone phone's dial pad to spell your name, followed by pressing the pound (#) sign, to reach your extension.Draft

Call Management 34 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER4CALL MANAGEMENTThis chapter describes the call management features of the Deskset. The Deskset enables you to put calls on hold, transfer calls, and create conference calls.“Call Management” on page 35“Putting a Call on Hold” on page 36“Transferring a Call” on page 37“Making a Conference Call” on page 39“Call Management Using a Headset” on page 42.Draft

Call Management 35 Syn248 SB35031 Deskset User’s Guide Back to ContentsCall ManagementThe Deskset call management functions begin with the Active Call screen shown in Figure 12..Figure 12. Active Call ScreenTable 10. Active Call Screen DescriptionKey Description Key DescriptionBegins transfer of a call. Begins a conference call.External calls only — Simulates a hook flash, which signals your telephone service provider to activate a feature.Moves to the next set of soft keys. More 1/2 indicates that you are on page one of three.Access the Held Calls list. Pages all extensions.12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/2TransferConfFlashMoreHoldListPageDraft

Call Management 36 Syn248 SB35031 Deskset User’s Guide Back to ContentsPutting a Call on HoldAll Desksets that share assigned lines can view held calls and take calls off hold.To hold calls and manage held calls:1. When you are on an active call, press HOLD.The Held Call icon appears and the Line key LED flashes slowly.On other Desksets that are assigned that line, the Line key LED flashes slowly. Someone at any other Deskset assigned that line can press the flashing Line key to take the call off hold, making it an active call on their Deskset.All Desksets, including those that are not assigned that line, can view and take your call off hold from the Held Calls list. See “Accessing the Held Calls List” on page 52.When you put an Intercom call on hold, only you can take the call off hold.When a call is on hold, you can use the Deskset Menu to access other functions.After the call has been on hold for a delay period set by your system administrator (the default setting is three minutes), the Deskset rings to remind you that the call is still on hold.2. To take the call off hold, press SELECT or press the Line key for that call.12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51HoldListQuickDialDND PageDraft

Call Management 37 Syn248 SB35031 Deskset User’s Guide Back to ContentsTransferring a CallYou can transfer an active call to:an internal extensionan external number, if this function has been enabled by your system administratoranother extension‘s voicemail, Group Mailbox, or your Personal mailboxan Auto Attendant.To transfer a call:1. Press from the Active Call screen. The call is automatically put on hold and the Transfer Setup screen appears.2. Select a transfer target. You can:press the Intercom key and dial an extension number.press an available Line key and dial an external number. Depending on your system configuration, transferring calls to an outside line may be disabled.call a number from a list. For example, press and select an extension to call.take a held call off hold or press to retrieve a held calltransfer the call directly to voicemail by pressing . The Transfer to Voicemail screen appears, on which you can press to select an extension‘s mailbox, or press to transfer the call to your Personal mailbox.Transfer12:30PM Thu Feb 25 2010232-555-0176 Awaiting TransferMake a call, retrieve a call, or choose transfer destination from a list.QuickDialHoldListExtList Vmail AutoAttExtListHoldListVmailVMListPersonalSelect a transferdestination.VMListTransfer to VoicemailPersonalDraft

Call Management 38 Syn248 SB35031 Deskset User’s Guide Back to ContentsPress to select an Auto Attendant to which to transfer the call3. When the new call is established, you are ready to transfer the first call. You can:speak to the person to whom you are transferring the call and announce the transfer.cancel the Transfer Setup screen on the first call by pressing CANCEL. The call remains on hold.4. To complete the transfer, press . A Call Transferred screen appears for two seconds. When the transfer is complete, the screen returns to Idle mode.AutoAttXfer?Draft

Call Management 39 Syn248 SB35031 Deskset User’s Guide Back to ContentsMaking a Conference CallYou can set up a conference call with yourself and two telephone numbers (either internal, external, or with both).To make a conference call:1. Press from an active call screen. The call is put on hold and the conference setup screen appears.2. Establish a second call. You can dial the second call normally, or you can select a held call and take it off hold, or you can start the second call from a list. See “Accessing Items in Lists” on page 43.When the second call has been established, the soft key appears.3. To join the calls, press .Your extension is now in conference with the other two phone numbers.Conf12:30PM Thu Feb 25 2010Graham Bell 232-555-0176 2:51Transfer ConfQuick DialFlash More 1/212:30PM Thu Feb 25 2010232-555-0176 Waiting to JoinCall 2nd number or retrieve held call.QuickDialExtListActive Call Waiting to Join ConferencePress ConfJoin?12:30PM Thu Feb 25 2010232-555-0176 Waiting to JoinQuickDialJohn Smith 200 0:32Press Join? to start conference with this call or press CANCEL.Join?Join?12:30PM Thu Feb 25 2010232-555-0176 Conference CallQuickDial200 Conference CallEndConf Drop PageDraft

Call Management 40 Syn248 SB35031 Deskset User’s Guide Back to ContentsIf you hang up while on the conference, the conference ends. If you make or answer another call, the conference continues without you. You can rejoin by pressing a corresponding Line key.Putting a Conference on HoldTo put a conference on hold:1. Press HOLD.The other callers can continue communicating with each other. The held conference icon indicates a held conference.A conference is automatically put on hold when you:Press an available Line key to start a new call.Answer an incoming call.To take a conference call off hold:1. Press a Line key for one of the calls on the conference.Ending a ConferenceTo end a conference:From the conference screen, press: to end the conference. Both calls hang up. to end the highlighted call. The other call remains active.12:30PM Thu Feb 25 2010232-555-0176 Conference CallQuickDial200 Conference CallTo retrieve held conference, press key next to either conference call. is unavailable during an active call if you have another conference on hold.ConfEndConfDropDraft

Call Management 41 Syn248 SB35031 Deskset User’s Guide Back to Contents12:30PM Thu Feb 25 2010232-555-0176 Conference CallQuickDial200 Conference CallEndConf Drop PageDraft

Call Management 42 Syn248 SB35031 Deskset User’s Guide Back to ContentsCall Management Using a HeadsetYou can use a corded or cordless headset with the Deskset. A corded headset can be plugged into the Headset jack on the back of the Deskset. The cordless headset must provide its own wireless radio in a base unit that is plugged into the Headset jack. If the headset is a compatible AT&T DECT cordless headset, it can be registered to the Deskset and no other connections to the Deskset are required. See “Registering an Optional Cordless Headset” on page 96.To use a headset:From Idle mode or during a call using the corded handset or speakerphone, press (HEADSET).If you have a headset connected to the jack on the back of the Deskset, then that headset becomes active.If you have a AT&T DECT cordless headset registered to the Deskset, then the cordless headset becomes active. To send audio from the headset to the Deskset speakerphone, press SPEAKER.To send audio from the headset to the corded handset, lift the handset. If the handset is already off hook, press to send audio to the handset. While the handset is off hook, you can press again to return audio to the headset.Draft

Accessing Items in Lists 43 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER5ACCESSING ITEMS IN LISTSThe Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list. All instructions start from the Idle screen.The Deskset may provide access to the following lists:Directory List — See Chapter 6, “Directory” on page 53Voicemail List — See Chapter 7, “Voicemail” on page 62Call Log — See Chapter 8, “Call Log” on page 75Extension List — See “Accessing the Extension List” on page 45Quick Dial — See “Accessing the Quick-Dial List” on page 46Redial List — See “Accessing the Redial List” on page 49Held Calls List — See “Accessing the Held Calls List” on page 52.Draft

Accessing Items in Lists 44 Syn248 SB35031 Deskset User’s Guide Back to ContentsAbout the Extension ListYou can access the Extension list illustrated in Figure 13 from Idle, Live Dialing, Transfer, and Conference Setup modes.Figure 13. Extension List FunctionsExtensionsAmy Lee 203Douglas Lewis 205Edgar Williams 211Gary Keys 202John Smith 225Karl Anders 204Nick Gibson 212Use or to scroll or use dial pad for quick search.Call1/16LastNmeQuickDialPress to sort list by last name or first name Press to dial the selected entryExtension numberHighlighted extension number position/total number of extensionsFirst and last name (if available)Draft

Accessing Items in Lists 45 Syn248 SB35031 Deskset User’s Guide Back to ContentsAccessing the Extension ListYou can access the Extension list as part of the Directory when the phone is idle. See “Using the Directory” on page 54. When you go off-hook on an Intercom line, you can access the Extension list using the soft key that appears.To access the Extension list:1. From the Idle screen, press .ORWhen off hook on an Intercom line, press .The Extensions list appears.2. Press  or  until you highlight the desired entry.ORUse the dial pad to jump to the first name that begins with the first letter of the key that you press.3. Press to call the highlighted extension.ExtListExtListExtListExtensionsAmy Lee 203Douglas Lewis 205Edgar Williams 211Gary Keys 202John Smith 225Karl Anders 204Nick Gibson 212Use or to scroll or use dial pad for quick search.Call1/16LastNmeQuickDialCallYou can also access the Extension list from the following:Transfer — See “Transferring a Call” on page 37.Conference Setup — See “Making a Conference Call” on page 39.Draft

Accessing Items in Lists 46 Syn248 SB35031 Deskset User’s Guide Back to ContentsAccessing the Quick-Dial ListThe quick-dial list provides up to six entries for frequently called numbers.To access and dial quick-dial numbers:1. Press the button to the right of .Quick-dial labels appear.2. Press a quick-dial button to the right of a label to dial that number.QuickDialExtListDNDHoldList Page12:30PM Thu Feb 25 2010Press key next to name to call the quick dial number.BackEdit List12:30PM Thu Feb 25 2010KateEnricoDoug<Empty>Titan<Empty>Draft

Accessing Items in Lists 47 Syn248 SB35031 Deskset User’s Guide Back to ContentsEditing Quick Dial EntriesAfter you access a quick-dial entry, you can add and edit quick-dial entries using the Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on page 111.To edit quick dial from the Deskset:1. Press the key to the right of to display the quick-dial list.2. Press to add or edit a quick-dial entry. The quick-dial edit screen appears.3. Press the key to the right of the entry you want to edit.4. Enter the desired name and number. Press to erase the highlighted character if there is one, or else the character before the cursor.a. Enter the name.b. Press  and enter the number.To include a pause in the number, press .5. Press to store the number. The quick-dial list appears.Edit ListPress key next to quick dial entry to edit or add.12:30PM Thu Feb 25 2010KateEnricoDoug<Empty>Titan<Empty>Pick a Quick Dial to Add or EditBackspcFill out Name and Number fields using dialing keys.12:30PM Thu Feb 25 2010KateName: KateNumber: 5550143BackspcSavePauseSaveDraft

Accessing Items in Lists 48 Syn248 SB35031 Deskset User’s Guide Back to ContentsAbout the Redial ListThe last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 14.Figure 14. Redial ListTable 11. Redial List FunctionKey Description Key DescriptionStores number in Personal list.Deletes an entry.Shows more details for a particular entry.Deletes all entries.Dials the selected entry. Moves to the next set of soft keys. If this key appears, there are more than four soft keys available. More 1/2 indicates that you are on page one of two.RedialMary Williams 8:55a9-1-888-722-7702 May 23Wanda Peters 8:23aUnknown Caller May 229-1-533-555-0124 May 22Charlie Johnson May 209-1-788-555-0139 May 20To call, press SELECT or Call.1/12QuickDialCallDeleteStore More 1/2Name and number displayed (if available)Current Redial entry number and the total number of stored entriesTime and date of highlighted call entryStoreDeleteDetailsDelAllCallMoreDraft

Accessing Items in Lists 49 Syn248 SB35031 Deskset User’s Guide Back to ContentsAccessing the Redial ListTo access a Redial entry:1. Press (REDIAL) to display the Redial list, as shown in Figure 14.2. Press  or  until you highlight the desired entry.3. Press: to redial the number. , then to display details about the highlighted entry. to store the caller’s number. The Personal Entry screen appears with the First Name and number filled in.If necessary, edit the name and number. Press  to move the cursor to the Last Name and Phone # entries.Press to save the entry.4. Press CANCEL to exit the Redial list.CallMore 1/2DetailsRedialMary Williams888-555-7702To call, press SELECT or Call1/12QuickDialCallDeleteStore8:55AMSun, May 23, 2010StorePersonal EntryFirst Name: Mary WilliamsLast Name:Phone #: 8885557702Use dial pad to enter letters.QuickDialBackspcSaveSaveThe system does not check for duplicate entries.Draft

Accessing Items in Lists 50 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeleting Redial EntriesYou can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted.To delete a single entry:1. Press (REDIAL) to access the Redial list.2. Press  or  until you highlight the desired entry.3. Press . 4. Press CANCEL to exit the Redial list.To delete all Redial entries:1. Press (REDIAL) to access the Redial list.2. Press to display the soft key.3. Press . A confirmation screen appears. 4. Press to confirm deletion.5. Press CANCEL to exit the Redial list.DeleteMore 1/2DelAllDelAllRedialAre you sure you want to delete all Redial entries ?Press Yes to delete all entries. Press No to cancel.NoYesYesDraft

Accessing Items in Lists 51 Syn248 SB35031 Deskset User’s Guide Back to ContentsSearching the Directory or Extension ListsUse the dial pad to view the first entry that starts with any letter.To search for a list entry on the Deskset:1. Select a list to search, such as the Directory.2. Press the dial-pad keys to cause the Deskset to search for an exact match or the closest match. For example:If you press 4 once, the Deskset searches for names beginning with G.If you press 4 twice, the Deskset searches for names beginning with H. See “Deskset Dial-Pad Entry” on page 18 for information on entering other individual letters. This searching function uses only the uppercase letters.When an exact match is found, the entry is highlighted. If you enter a letter and the Deskset cannot find an exact match, the entry with the next closest alphabetical match is highlighted.DirectoryABC Accountants Personal503-555-0194Amy Lee 203Angela Martin 732-555-7318Charlie Johnson 888-883-2445David Carter 443-555-0625Davis Caterer 317-555-0129Call1/48LastNmeQuickDialNew More 1/3Use or to scroll or use dial pad for quick search.DirectoryGraham Bell Personal232-555-0176Heather Phillips 732-555-7318Ian Stevens 604-555-0184John Lee 503-555-0194John Smith 249Karl Anders 204Call13/48LastNmeQuickDialNew More 1/3Use or to scroll or use dial pad for quick search.Draft

Accessing Items in Lists 52 Syn248 SB35031 Deskset User’s Guide Back to ContentsAccessing the Held Calls ListWhen you or any other Deskset user puts an external call on hold, the call is displayed in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in the system.Your Deskset Line key LEDs also show which lines have held calls on them, but only for the lines assigned to that Deskset. All Desksets in the system may not have the same lines assigned to them. For example, your department may have lines 1 to 4 assigned to your Desksets. Another department in your company may have lines 5 to 8 assigned to their Desksets. Using the Held Calls list at your Deskset, you can access calls being held on lines 1 to 8.You can view and retrieve any held call in the system from the Held Calls list. If the held call is on a line that is not assigned to your Deskset, retrieving the call will route it to the Intercom line on your Deskset.To view and retrieve calls from the Held Calls list:1. Press .The Calls on Hold screen appears.2. Press  or  to highlight the desired call.3. Press SELECT to retrieve the call.If the held call used a line that was not assigned to your Deskset, the call becomes active on your Intercom line. Any previous active call on your Deskset goes on hold.HoldListCalls on HoldGraham Bell Line 3 3:32Line 1 2:10Amy Lee Line 8 1:461-800-123-1234 Line 2 0:12Press or to scroll, then press Retrieve to un-hold call.QuickDialPage1/4RetrieveDraft

Directory 53 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER6DIRECTORYThe Syn248 system provides three Directory lists. By default, the system displays entries from all three lists when you press (DIRECTORY). See “Viewing Directory Entries” on page 55 to learn how you can limit this display to one of the three lists.Personal — You can add, edit, and delete up to 50 entries in this Personal directory from the Deskset or the WebUI (referred to as “Extension Directory” on the WebUI). These entries are available only at your extension.System — This public directory is created and maintained by the system administrator. You can view and sort this directory, but you cannot modify it.Extension — This is a list of all extensions in the system. It contains the Display Names that the administrator entered and the extension number of each Deskset. You can view and sort this directory, but you cannot modify it.“Using the Directory” on page 54“Viewing Directory Entries” on page 55“Creating a New Personal List Entry” on page 57“Editing a Personal List Entry” on page 58“Storing Directory Entries from the Call Log or Redial List” on page 59“Sorting Directory Entries” on page 61.Draft

Directory 54 Syn248 SB35031 Deskset User’s Guide Back to ContentsUsing the DirectoryAccess the Directory by pressing (DIRECTORY) to display the screen shown in Figure 15.Figure 15. Directory Screen DescriptionTable 12. Directory Screen DescriptionKey Description Key DescriptionCreates a new entry in the Personal list.Switches between first and last name sort in Directory and Extension list.Dials the selected entry.Moves to the next set of soft keys. If this key appears, there are more than eight soft keys available. More 1/3 indicates that you are on page one of three.Allows you to change previously entered information.Deletes the highlighted entry.Opens the Directory List Options menu.Displays entry details.DirectoryABC Accountants Personal503-555-0194Amy Lee 203Angela Martin 732-555-7318Charlie Johnson 888-883-2445David Carter 443-555-0625Davis Caterer 317-555-0129Call1/48LastNmeQuickDialNew More 1/3Use or to scroll or use dial pad for quick search.Full name and number displayed in highlight barPosition in list/ number of items in listEntry classification (Personal, System, or Extension)NewFirstNmeLastNmeCallMoreEditDeleteListDetailsDraft

Directory 55 Syn248 SB35031 Deskset User’s Guide Back to ContentsViewing Directory EntriesYou can view all Directory entries in one list, or you can view only the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key. If there is no match, the set displays the next entry in the alphabetical list.To view and call Directory entries:1. Press (DIRECTORY). The Directory list appears. 2. Press  or  to highlight the desired entry.3. If necessary, press until appears, then press to see names and numbers that are too long to be displayed on the Directory list.4. Press to dial the displayed phone number.DirectoryABC Accountants Personal503-555-0194Amy Lee 203Angela Martin 732-555-7318Charlie Johnson 888-883-2445David Carter 443-555-0625Davis Caterer 317-555-0129Call1/48LastNmeQuickDialNew More 1/3Use or to scroll or use dial pad for quick search.MoreDetailsDetailsDirectoryABC Accountants503-555-0194[Personal]To call, press SELECT or Call.1/48QuickDialCallDeleteEditCallDraft

Directory 56 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo change Directory settings:1. From the Directory list, press to display the second set of Directory soft keys.If the Directory is empty, and do not appear.2. Press . The Directory List appears.3. Press  or  to highlight the desired list, and press SELECT.The selected list appears.4. Press to display the Directory List screen again.5. To change the default list, press  or  to highlight the desired list, then press .6. Press CANCEL to return to the Directory.More 1/3DirectoryABC Accountants Personal503-555-0194Amy Lee 203Angela Martin 732-555-7318Charlie Johnson 888-883-2445David Carter 443-555-0625Davis Caterer 317-555-0129List1/48DeleteQuickDialEdit More 2/3Use or to scroll or use dial pad for quick search.EditDeleteListDirectory List1. All3. System list2. Personal listUse or to scroll then press SELECT or press 1-4.QuickDial4. Extension listList:[Set]Set?ListSet?Draft

Directory 57 Syn248 SB35031 Deskset User’s Guide Back to ContentsCreating a New Personal List EntryYou can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension.To create a new Personal list entry:1. Press (DIRECTORY) to display the Directory.2. Press to display the Personal Entry screen with the cursor positioned in the First Name field.3. Edit the First Name, Last Name, and Phone # fields using the dial pad. See “Deskset Dial-Pad Entry” on page 18. The name text fields are limited to 20 characters each and the number field is limited to 32 digits.4. When editing the entry, you have the following options: Press  or  to move the cursor.Press  or  to move to the previous or next field.Press to erase the highlighted character if there is one, or else the character before the cursor.Press to insert a two-second pause into the phone number. The pause appears as a P in the field and is counted as a digit.5. Press . The Directory appears.DirectoryABC Accountants Personal503-555-0194Amy Lee 203Angela Martin 732-555-7318Charlie Johnson 888-883-2445David Carter 443-555-0625Davis Caterer 317-555-0129Call1/48LastNmeQuickDialNew More 1/3Use or to scroll or use dial pad for quick search.NewBackspcPauseSaveDraft

Directory 58 Syn248 SB35031 Deskset User’s Guide Back to ContentsEditing a Personal List EntryYou can edit any Personal list entry while viewing the Directory.To edit a Personal list entry:1. Press (DIRECTORY) to display the Directory.2. Press  or  to highlight a Personal entry.3. Press and . The Personal Entry edit screen appears.4. Edit the First Name, Last Name, and Phone # fields using the dial pad. See “Deskset Dial-Pad Entry” on page 18. The name text fields are limited to 20 characters each and the number field is limited to 32 digits.5. When editing the entry, you have the following options: Press  or  to move the cursor.Press  or  to move to the previous or next field.Press to erase the highlighted character if there is one, or else the character before the cursor.Press to insert a two-second pause into the phone number. The pause appears as a P in the field and is counted as a digit.6. Press . The Directory appears.More 1/3EditPersonal EntryUse dial pad to enter letters. QuickDialBackspcSaveFirst Name: Graham BellLast Name:Phone #: 2325550176The key is not available when a System or Extension entry is highlighted in the Directory list.EditBackspcPauseSaveDraft

Directory 59 Syn248 SB35031 Deskset User’s Guide Back to ContentsStoring Directory Entries from the Call Log or Redial ListTo store a Call Log or Redial entry into your Personal list:1. Press (CALL LOG) or (REDIAL) to access either list.2. Press  or  until you highlight the desired entry.3. Press to store the entry in your Personal list. (Press to display on the Call Log screen.) The Personal Entry screen appears.The Deskset automatically fills in the name and number, if available.If necessary, edit the name and number. Press  to move the cursor to the Last Name: and Phone #: entries.Press to erase the highlighted character if there is one, or else the character before the cursor.Press to insert a two-second pause into the phone number. The pause appears as a P in the field and is counted as a digit.4. Press to save the entry.StoreMore 1/3StorePersonal EntryFirst Name: Mary WilliamsLast Name:Phone #: 8885557702Use dial pad to enter letters.QuickDialBackspcSaveBackspcPauseSaveThe system does not check for duplicate entries.Draft

Directory 60 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeleting a Personal List EntryYou can delete any one of your personal list entries while viewing the Directory.To delete a Personal list entry:1. Press (DIRECTORY) to display the Directory.2. Press  or  to highlight the entry to be deleted.3. Press to display the soft key.4. Press . The confirmation screen appears.5. To confirm the deletion, press .More 1/3DeleteDeleteDirectoryAre you sure you want to delete this entry ?Press Yes to delete or No to cancel.NoYesYesThe key is not available when a System or Extension entry is highlighted in the Directory.DeleteDraft

Directory 61 Syn248 SB35031 Deskset User’s Guide Back to ContentsSorting Directory EntriesThe Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order.To sort Directory entries:1. Press (DIRECTORY) to display the Directory.2. To sort the entries by last name, press .To sort the entries by first name, press .LastNmeFirstNmeDraft

Voicemail 62 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER7VOICEMAILYour Deskset records and saves incoming voice messages. The NEW MESSAGE LED, shown in Figure 16 on page 63, lights up when there is at least one new message. Each message can be up to 2 minutes long. Your Deskset mailbox has 30 minutes of recording time and can hold up to 100 messages.The following sections describe how to listen to and manage voicemail on your Deskset:“Voicemail Overview” on page 63“Accessing Your Messages” on page 67“Accessing Your Voicemail Remotely” on page 72.Draft

Voicemail 63 Syn248 SB35031 Deskset User’s Guide Back to ContentsVoicemail OverviewWhen there is at least one new message, the NEW MESSAGE LED lights up, as shown in Figure 16.Figure 16. Message Waiting LEDTo access your messages, see “Accessing Your Messages” on page 67. Messages appear in a list as shown in Figure 17. Pressing  or  highlights messages in the list. Pressing  or  displays options for dialing the number.Figure 17. Messages List1. Name and number displayed2. Arrows Indicate dialing options available.3. Exclamation mark (!) Indicates a new message.4. Time and date when message was recordedBoth are shown for highlighted messages. Only the time appears for unhighlighted messages received on the day they are viewed, and only the date appears for unhighlighted older messages.5. Message Counter Highlighted message number and total number of messages.MESSAGE WAITING LEDMessagesGraham Bell ! 10:17a232-555-0176 Feb 25Private ! 8:05aMary Williams ! Feb 14Press for next or for previous message.Call1/3DelMsgQuickDialPlay More 1/312345Draft

Voicemail 64 Syn248 SB35031 Deskset User’s Guide Back to ContentsTable 13. Messages List Soft Key DescriptionKey Description Key DescriptionPlays message. Deletes highlighted voicemail message from Message list.Dials the selected entry. Moves to the next set of soft keys. If this key appears, there are more than eight soft keys available. More 1/3 indicates that you are on page one of three.Initiates Message Forward function.Deletes all messages.Plays all messages. Marks an old message as new.Marks all messages as old.PlayDelMsgCallMoreFwdMsgDelAllPlayAllMrkNewClerNewDraft

Voicemail 65 Syn248 SB35031 Deskset User’s Guide Back to ContentsSelecting Your Voicemail GreetingYou can have three different greetings for your voicemail. You can then choose the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office. The Pre-Set Greeting, “Please leave a message after the tone,” is used when no other greeting is recorded.To select the current greeting:1. Press MENU, then 2, and then 1 to display the Message Greetings menu.Press  or  to select the Pre-Set, Primary, or Alternate greeting to be played to external callers.To record a new Primary or Alternate greeting, see “Recording a Greeting” on page 66.2. Press to save the greeting. The system checks to see if the selected greeting has been recorded.If the greeting has been recorded, the User Settings menu appears.If a greeting has not been recorded, the Greeting Not Recorded screen appears and the Pre-Set Greeting is used. The User Settings menu appears.Message Greetings1. Current Greeting Primary2. Play/Rec Primary GreetingUse or to move highlight.Use or to cycle through options.Quick DialSave3. Play/Rec Alternate Greeting4. Play Pre-Set GreetingYou cannot delete or record over the Pre-Set greeting.SaveUser Settings(Prédéfini)3. Auto Answer2. Call Forward AllUse or to scroll then press SELECT or press 1-8.QuickDial4. Voicemail Memory5. Name Recording1. GreetingsGreeting Not RecordedPre-Set greeting will be used instead.Draft

Voicemail 66 Syn248 SB35031 Deskset User’s Guide Back to ContentsRecording a GreetingYou can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate Greeting is the same.To record either a Primary or Alternate greeting:1. Press MENU, then 2, and then 1 to display the Message Greetings menu.2. Press either 2 (Primary) or 3 (Alternate) to select the greeting.If you wish to record the greeting on the corded handset, lift the handset.3. To record your greeting, press . The recording screen appears.4. Press when you are finished. The message review screen appears.5. Press to review the message. The recording is saved until you press again.6. Press to return to the Message Greetings menu.RecordPlay/Rec GreetingRecord for up to one minute. Press Stop when done.StopQuickDialPrimary GreetingRECORDINGDuration: 10s Max allowed: 60sStopPlay/Rec GreetingQuickDialPrimary GreetingRecordPlay ExitDuration: 10s Max allowed: 60sDeletePlayRecordExitDraft

Voicemail 67 Syn248 SB35031 Deskset User’s Guide Back to ContentsAccessing Your MessagesYou can access just your new messages by pressing SELECT on the Idle screen. A list of your new messages appears. You can also access all messages (old and new) by pressing MESSAGES. A list of all messages appears.You can play either a single message or all of your voicemail messages.To access your voicemail: 1. From the Idle screen, press MESSAGES. If necessary, use the dial pad to enter your user password and press SELECT.The Messages list appears.2. Press  or  until you highlight the desired Messages entry.3. Press CANCEL to exit the Voicemail list.Once you have entered your password, you do not have to enter it again while you are reviewing messages. However, if you exit the Messages screen, you will need to enter your password to access the Message list.MessagesGraham Bell ! 10:17a232-555-0176 Feb 25Private ! 8:05aMary Williams ! Feb 14Press for next or for previous message.Call1/3DelMsgQuickDialPlay More 1/3“New Messages” appears when you press SELECT from the Idle screen.Draft

Voicemail 68 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo play new messages:1. On the Idle screen, press SELECT. The New Messages list appears.2. Press  or  to highlight the desired message, then press .ORPress , then press . All messages begin to play, starting with the oldest. There is a short beep between messages.NEW appears on messages that are being played for the first time. During message playback, you can pick up the handset to listen to messages privately, or press: to pause message playback. to delete the message. If there are more messages, the next message is highlighted.  or to skip back or forward by 8 seconds. or  to skip to the previous or next message.CANCEL to cancel playback and leave the highlight on the last played message.New MessagesGraham Bell ! 10:17a232-555-0176 Feb 25Private ! 8:05aPress for next or for previous message.Call1/2DelMsgQuickDialPlay More 1/3PlayMore 1/3PlayAllNew MessagesPress for next or for previous message. Jump1/2DeleteQuickDialPause Jump10:17aDuration: 0:24 Time Remaining: 0:14PauseDelete JumpJump Draft

Voicemail 69 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo play old and new messages:1. Press MESSAGES to view the entire Messages list. The list is sorted with the newest messages at the top of the list.2. To play a specific message only, press  or  to highlight the desired message, then press .ORTo play all messages, press and then press .The Message Playback screen appears.During message playback, you can pick up the handset to listen to messages privately, or press: to pause message playback. to delete the message. If there are more messages, the next message is selected. or to skip back or forward by 8 seconds. or  to skip to the previous or next message.CANCEL to cancel playback and leave the highlight on the last played message.PlayMore 1/3PlayAllMessagesPress for next or for previous message. Jump2/2DeleteQuickDialPause Jump10:17aDuration: 0:24 Time Remaining: 0:14PauseDelete JumpJump Draft

Voicemail 70 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeleting MessagesYou can delete a single message or all messages from the Messages list. You can also delete a single message during message playback as described in “Accessing Your Messages” on page 67.To delete a single message or all messages:1. Open the Messages list, as described in “Accessing Your Messages” on page 67.2. Press  or  to highlight the desired message.3. Press to delete the message.The system removes the message from the list and highlights the next message.ORTo delete all messages:a. Press and then press .The confirmation screen appears.b. Press to confirm.DelMsgMore 1/3DelAllMessagesAre you sure you want to delete all messages ?Press Yes to delete all messages. Press No to cancel.NoYesYesAll messages are deleted, whether they are new (unheard) or not.Draft

Voicemail 71 Syn248 SB35031 Deskset User’s Guide Back to ContentsNew Message Status Indications (! Icons)You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages appear with an exclamation point to indicate that the message has not been played.To clear and restore new message indications:1. Open the Messages list, as described in “Accessing Your Messages” on page 67. The Messages list appears.2. Press then to display the and soft keys.3. Press to clear all new message indications. The NEW MESSAGE LED turns off. 4. If desired, press to restore the ! icon for a selected message, marking the message as new again. The MESSAGE WAITING LED lights up again.More 1/3More 2/3ClerNewMrkNewMessagesGraham Bell ! 10:17a232-555-0176 Feb 25Private ! 8:05aMary Williams ! Feb 14Press for next or for previous message.ClerNew1/3QuickDialMrkNew More 3/3ClerNewMessagesGraham Bell 10:17a232-555-0176 Feb 25Private 8:05aMary Williams Feb 14Press for next or for previous message.ClerNew1/3QuickDialMrkNew More 3/3MrkNewDraft

Voicemail 72 Syn248 SB35031 Deskset User’s Guide Back to ContentsAccessing Your Voicemail RemotelyRemote access allows you to listen to your messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between. After three times with no action, the voice says “Goodbye” and the remote call is disconnected.Listening to the time/date stamp information of a message does not count as listening to the message. If you access the voicemail through remote access and skip to another message while the time or date is playing, the message is still considered new.To access voicemail remotely:1. Dial your company phone number.2. After the call is answered, enter your extension number.3. Immediately press the star twice (* *). You will hear, “Enter your access code, followed by the pound sign.”4. Enter your user password (if you have created one), then enter pound (#) to listen to your messages.Even if you have not created a password, you must still enter the pound (#).To use this feature, your system must be set up for remote voicemail access. The Phone Line Call Forward–No Answer setting and Intercom Call Forward–No Answer setting must allow you to reach your extension’s voicemail. For more information, consult your system administrator.If your mailbox is full, your voicemail greeting does not play. Instead you hear “Voicemail is full” before being disconnected. To access your voicemail when your mailbox is full, quickly press the star key twice (* *) just as the “Voicemail is full” announcement begins.Draft

Voicemail 73 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo access voicemail remotely – listen to messages:Once you have accessed the system, the main menu plays. From this menu you can listen to old or new messages as illustrated in Figure 18. You have the following options:To listen to new messages, press 1.To listen to old messages, press 2.To change voicemail options, press 8.Once you press 1 or 2, and the messages start playing, you have the following options: To stop message playback and replay options, press 5.To delete the current message, press 3.To repeat the previous message, press 4.To skip this message, press 6.To jump back 8 seconds, press 7.To jump forward 8 seconds, press 9.To return to the previous menu, press star * .Figure 18. Remote Voicemail AccessDraft

Voicemail 74 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo access voicemail remotely – voicemail greeting setup:1. To set up the voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 19, you have the following options:To record a primary greeting, press 1.To record an alternate greeting, press 2.To choose the primary or alternate greeting, press 7.2. Begin recording after the tone.3. To end the recording, press 5.4. Select one of the following options:To review the recording, press 1.To record over the greeting, press 3.To accept the greeting, press 9.Figure 19. Remote Voicemail Greeting SetupDraft

Call Log 75 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER8CALL LOGThe Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest.“Using the Call Log” on page 76“Reviewing the Call Log List” on page 78“Storing Call Log Entries” on page 80“Deleting Call Log Entries” on page 81.You can view the Call Log shown in Figure 20 on page 76 by pressing CALL LOG.This system has a caller ID feature that works with the caller identification service offered through your telephone service provider. There is a fee for this service, and it might not be available in all areas. This telephone can provide information only if both you and the caller are in areas offering caller identification service, and if both telephone service providers use compatible equipment.Draft

Call Log 76 Syn248 SB35031 Deskset User’s Guide Back to ContentsUsing the Call LogThe Call Log soft keys, as shown in Figure 20 and described in Table 14, are available whenever the Call Log has at least one entry.Figure 20. Call Log FunctionsEntries not highlighted display the time for calls received on the current day. Calls before the current day display the date.If the caller ID information is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER appear. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER appear.Table 14. Call Log Soft keysKey Description Key DescriptionPlays message. Only present when there is a message recorded.Deletes the highlighted entry.Dials the highlighted entry. Stores number in your Personal list.Deletes all entries. Marks all new calls as old.Shows you more details. Moves to the next set of soft keys. More 1/3 indicates that you are on page one of three.Call LogGraham Bell 9:55a305-555-0176 Feb 25Mary Williams NEW 9:55aUnknown Caller NEW 12:31p503-555-0194 NEW 4:23p555-0134 NEW Jan 27443-555-0625 Jan 22Call1/7DeleteQuickDialPlayMsg More 1/3Press or for dialing optionsArrowsIndicate dialing options availableNEWIndicates call was not answered and has not been reviewedMessageIndicates the caller left a message. Exclamation mark (!) indicates message is new.Time and dateof highlighted call entryCurrent entry number/ total number of entriesPlayMsgDeleteCallStoreDelAllClerNewDetailsMoreDraft

Call Log 77 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo access the Call Log list:1. From the Idle screen, press CALL LOG. The Call Log list appears with the most recent entry at the top.To view details for a Call Log entry, press , then , then . The Call Log details screen appears.Call Log entries may not be in the proper format for dialing. In some areas, you need to remove the area code or add or remove a 1. Press  or  to view the dialing options.2. Press CANCEL to exit the Call Log.More 1/3More 2/3DetailsCall Log3:23PMWed, Feb. 24, 2010Msg Length - 1:34Press or for dialing options.1/48QuickDialCallDeletePlayMsgGraham BellMore 1/2232-555-0176NEWDraft

Call Log 78 Syn248 SB35031 Deskset User’s Guide Back to ContentsReviewing the Call Log ListTo review the Call Log list:1. Press CALL LOG to display the Call Log.2. Press  or  to highlight the desired Call Log entry.Press to dial the highlighted number in the Call Log.Call Log entries may not be in the proper format for dialing. In some areas, you need to remove the area code or add or remove a 1. Press  or  to view the dialing options. The following dialing options are available:nnn-nnnn (7 digits)1-nnn-nnnn (8 digits)nnn-nnn-nnnn (10 digits)1-nnn-nnn-nnnn (11 digits).Press to delete the selected entry.To view details for any entry, see “To access the Call Log list:” on page 77.3. Press CANCEL to exit the Call Log.Call LogGraham Bell 9:55a305-555-0176 Feb 25Mary Williams NEW 9:55aUnknown Caller NEW 12:31p503-555-0194 NEW 4:23p555-0134 NEW Jan 27443-555-0625 Jan 22Call1/7DeleteQuickDialPlayMsg More 1/3Press or for dialing optionsCallDeleteDraft

Call Log 79 Syn248 SB35031 Deskset User’s Guide Back to ContentsListening to Voicemail From the Call LogIf the caller left a voice message, you can play the message from the Call Log list or from Call Log Details.To play a voice message from the Call Log:1. Press CALL LOG to display the Call Log.2. Press  or  to highlight the desired message, then press . The message review screen appears.If necessary, use the dial pad to enter your user password and press SELECT.3. Press while the message is playing to delete the voice message. There is a slight delay until the message indicators change. 4. When the message playback completes, the Call Log appears.5. Press CANCEL to exit the Call Log.Call LogGraham Bell 9:55a305-555-0176 Feb 25Mary Williams NEW 9:55aUnknown Caller NEW 12:31p503-555-0194 NEW 4:23p555-0134 NEW Jan 27443-555-0625 Jan 22Call1/7DeleteQuickDialPlayMsg More 1/3Press or for dialing optionsPlayMsgCall LogPress for next or for previous message.Jump1/7DeleteQuickDialPause Jump9:55aDuration: 0:24 Time Remaining: 0:14 only appears if the call has an associated voicemail.PlayMsgDeleteDraft

Call Log 80 Syn248 SB35031 Deskset User’s Guide Back to ContentsStoring Call Log EntriesTo store a Call Log entry into your Personal list:1. From the desired Call Log entry, press to view the soft key.2. Press to store the entry in your Personal list. The Personal Entry screen appears.The caller information fills in the First Name and Number fields.3. To enter the last name, press  and use the dial pad to enter letters. See “Deskset Dial-Pad Entry” on page 18.4. Press  and edit the number if necessary.5. Press to store the entry and return to the Call Log.6. Press CANCEL to exit the Call Log.More 1/3StoreStorePersonal EntryUse dial pad to enter letters. QuickDialBackspcSaveFirst Name: Graham BellLast Name:Phone #: 2325550176The system does not check for duplicate entries.SaveDraft

Call Log 81 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeleting Call Log EntriesYou can delete a single Call Log entry, or all Call Log entries.To delete a single Call Log entry:1. From a highlighted Call Log entry, press . The entry is removed from the list and the next entry is highlighted.2. Press CANCEL to exit the Call Log.You can delete all entries only when viewing the Call Log list from Idle mode. To delete all Call Log entries:1. From the Call Log, press to display the soft key.2. Press to delete all entries in the Call Log. The confirmation screen appears.3. Press to confirm the deletion. The empty Call Log appears.4. Press CANCEL to exit the Call Log.DeleteMore 1/3DelAllCall LogGraham Bell 9:55a305-555-0176 Feb 25Mary Williams NEW 9:55aUnknown Caller NEW 12:31p503-555-0194 NEW 4:23p555-0134 NEW Jan 27443-555-0625 Jan 22Call1/7DeleteQuickDialPlayMsg More 1/3Press or for dialing optionsDelAllCall LogAre you sure you want to delete all Call Log entries ?Press Yes to delete all entries. Press No to cancel.NoYesYesCall Log 0/0QuickDialThe Call Log is empty. Press CANCEL to exit.Draft

Paging 82 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER9PAGINGPaging allows you to broadcast what you say to more than one extension. If your system administrator has set up paging zones, you can page all extensions or a zone.If your Syn248 system includes an optional overhead paging (OHP) system, you may be able to page through loudspeakers. The OHP system is included when you select All Extensions on the Paging Zones menu. The OHP system may also be included in a custom Paging Zone.Draft

Paging 83 Syn248 SB35031 Deskset User’s Guide Back to ContentsSending a PageYou can start sending a page from the Paging Zones menu. If your system administrator has set up paging zones, you can page all extensions or a zone. To send a page:1. Press . If you are on a call, press to view the soft key.The Paging Zones screen appears.2. Highlight All Extensions or a paging zone.3. Press . The system emits a short paging tone and displays the Page screen.4. Speak into the speakerphone or pick up the corded handset to speak.5. When finished, press , hang up the handset, or press SPEAKER. The Idle screen appears.At the extensions being paged:Desksets involved in active calls, listening to a voicemail message, or playing or recording a name or greeting do not receive pages.Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects current and future incoming pages only.Lifting the handset cancels the page.PageMore 1/2PageUse or to scroll then press SELECT or press digit.Paging Zones1. All Extensions2. AccountsQuickDialStart3. 4. 5. StartPaging AccountsPress EndPage when done.EndPagePageEndPageDraft

Deskset Settings 84 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER10DESKSET SETTINGSYou or your system administrator can customize your Deskset using the following menus and features:“Deskset Menu” on page 85“Deskset Settings” on page 86“User Settings” on page 90“Setting and Changing Your Password” on page 99“Deskset Information” on page 101“Auto-Attendant Settings” on page 102“Using Do Not Disturb (DND)” on page 104.Draft

Deskset Settings 85 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset MenuYou can use the Deskset menus to set up many Deskset features. Access the menu by pressing MENU, and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number.To access the Deskset setup menus:Press (MENU). The Deskset Menu appears.Press 1 on the dial pad to display the Deskset Settings menu. See “Deskset Settings” on page 86 for further instructions.Press 2 to display the User Settings menu. See “User Settings” on page 90 for further instructions.Press 3 to display the Admin Settings menu. See “Admin Settings” on page 100 for further instructions.Press 4 to display the Deskset Information menu. See “Deskset Information” on page 101 for further instructions.If your system administrator has set your extension as an Auto Attendant manager, the menu has an additional item. Press 5 to change the Auto Attendant settings. See “Auto-Attendant Settings” on page 102 for further instructions.Menu1. Deskset Settings3. Admin Settings2. User SettingsUse or to scroll then press SELECT or press 1-5.Quick Dial4. Deskset Information5. Auto Attendant SettingsDraft

Deskset Settings 86 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset SettingsUse the Deskset Settings menu, as shown in Figure 21, to access the three functions and the related submenus listed in Table 15.To display the Deskset Settings menu, press (MENU) then 1.Figure 21. Deskset Settings MenuTable 15. Deskset Settings Menu StructureFunction See page... Submenu1. Display 87 1. Contrast (1–9)2. Backlight (Lo/Hi/Off)2. Sounds 87 1. Ring volume (0–9)2. Ringtones (1–9)3. Key beeps (On/Off)4. Call Waiting Tone (On/Off)3. Preferred Audio Mode 89 1. Speakerphone2. HeadsetDeskset Settings1. Display3. Preferred Audio Mode2. SoundsUse or to scroll then press SELECT or press 1-3.Quick DialDraft

Deskset Settings 87 Syn248 SB35031 Deskset User’s Guide Back to ContentsDisplayUse the Display menu to adjust your Deskset LCD contrast and backlight.To access the Display menu:1. Press (MENU), then 1, and then 1. The Display menu appears.2. Press 1 to set the desired Contrast level.Press  or  to adjust the level from 1 to 9. The default is 5.3. Press 2 to set the desired Backlight level.Press  or  to cycle through Hi, Lo, or Off. The default is Hi.4. Press to accept the adjustments and return to the Deskset Settings menu.SoundsUse the Sounds menu to set the ring volume, delay the beginning of audible ringing, pick one of nine ringtones, or turn key beeps on and off.To access the Sounds menu:1. Press (MENU), then 1, and then 2. The Sounds menu appears.2. Press 1 on the dial pad to choose Ring Volume.Press  or  to adjust the Ring Volume from 0 to 9. The default is 3. A ringer sample plays.To turn off the ringer, decrease the volume to zero. Display1. Contrast 52. Backlight [Hi]Use or to move highlight.Use or to cycle through options.SaveQuick DialSaveSounds1. Ring volume 1Use or to move highlight.Use or to cycle through options.Save2. Ringtones [1]3. Key Beeps [Off]Quick Dial4. Call Waiting Tone [On]Draft

Deskset Settings 88 Syn248 SB35031 Deskset User’s Guide Back to Contents3. Press 2 on the dial pad to choose Ringtones.Press  or  to select one of nine ringtones. The default is 1. Ringtone samples play when selected.4. Press 3 on the dial pad to choose Key beeps.Press  or  to select On or Off. The default is On.5. Press 4 on the dial pad to choose Call Waiting Tone.Press  or  to select On or Off. The default is On.The call waiting tone alerts you to an incoming call if you are already on a call. This setting does not control any call waiting alert(s) provided by your telephone service.6. Press to accept the adjustments and return to the Deskset Settings menu.SaveDraft

Deskset Settings 89 Syn248 SB35031 Deskset User’s Guide Back to ContentsPreferred AudioWhen you press a Line key or , the call is answered in the Preferred Audio mode. You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu. Lifting the corded handset takes first priority in all instances.To access the Preferred Audio menu:1. Press (MENU), then 1, and then 3. The Preferred Audio menu appears.2. Select the preferred audio:Press 1 to select the Speakerphone.Press 2 to select the Headset.3. Press to set your audio preference.4. Press to accept the adjustments and return to the Deskset Settings menu.AnswerPreferred Audio1. Speakerphone2. HeadsetUse or to scroll or press 1-2. Press Set? then press Save.QuickDialSave[Set]Choose where you hear your call when you press a Line key.Set?Set?SaveDraft

Deskset Settings 90 Syn248 SB35031 Deskset User’s Guide Back to ContentsUser SettingsUse the User Settings menu to modify the settings shown in Figure 22 and listed in Table 16. Figure 22. User Settings MenuTable 16. Deskset Menu – User SettingsSetting See page...1. Greetings 652. Intercom Auto Answer 923. Voicemail Memory 934. Name Recording 945. Cordless Headset 966. Password 99User Settings(Pre-Set)3. Voicemail MemoryUse or to scroll then press SELECT or press 1-6.Quick Dial2. Intercom Auto Answer4. Name Recording1. Greetings5. Cordless HeadsetDraft

Deskset Settings 91 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo display the User Settings menu:1. Press (MENU) and then 2. The User Settings menu appears.2. If you have set a user password, the User Password screen appears before the User Settings menu appears.Enter your password and press SELECT.To correct errors, use the key.To cancel your changes on that screen, press at any time. The Deskset will return to the previous screen.User PasswordUse dial pad to enter user password.Press SELECT when done.Quick DialEnter user password:Backspc CancelBackspcCancelDraft

Deskset Settings 92 Syn248 SB35031 Deskset User’s Guide Back to ContentsIntercom Auto AnswerYou can set the Deskset to automatically answer Intercom calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing.To set Intercom Auto Answer:1. Press (MENU), then 2, and then 2. The Intercom Auto Answer screen appears.2. Press  or  to select either or .3. Press , and then  or  to select the delay before the Deskset automatically answers each Intercom call.4. Press to confirm the change. The User Settings menu appears.DND takes priority over Auto Answer.Intercom Auto Answer does not apply to outside calls that use an Intercom line after they were forwarded to your Deskset by a Phone Line Call Forward–No Answer setting.Intercom Auto AnswerDisabledDelay [5 sec]Use or to move highlight.Use or to cycle through options.Quick DialSaveAuto Answer Disabled  Enabled SaveDraft

Deskset Settings 93 Syn248 SB35031 Deskset User’s Guide Back to ContentsVoicemail MemoryYour voice messages are stored on your Deskset. You can check the amount of available memory.To access the Voicemail Memory screen:1. Press (MENU), then 2, and then 3.The Voicemail Memory status screen appears.The Voicemail Memory screen displays the remaining minutes left for recording messages. This screen is for informational purposes only.2. Press . The User Settings menu appears.Voicemail MemoryPress Exit when done. QuickDialExitThere are 26 of 30 minutes still available for messages.For more memory, delete Voicemail messages.ExitEven when this screen says ...0 of 30 minutes still available..., there may still be enough time to record a short message and the status indicator may not appear.VM FullDraft

Deskset Settings 94 Syn248 SB35031 Deskset User’s Guide Back to ContentsName RecordingYour name recording should identify yourself to callers. If callers access the Company Directory when unanswered calls are directed to the Auto Attendant, they hear this recording upon entering your name.To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume. Your system administrator may also recommend that you state both your name and extension number. It is important that your recording be consistent with recordings at other extensions in the system.To record and play a personal name: 1. Press (MENU), then 2, and then 4. The Name Recording menu appears.2. Press 1 to display the Play/Rec Name screen.3. Press to record a personal name.4. When you are finished recording, press . The screen changes to display and .Name Recording2. Delete Personal NamePress or to scroll then press SELECT or press 1-2.QuickDial1. Play/Rec Personal NamePlay/Rec NamePress Record to record name.Record ExitQuickDialPersonal NameNAME NOT RECORDEDRecordYou are limited to a 10-second recording. Recording stops automatically if the limit is exceeded.StopPlayRecordDraft

Deskset Settings 95 Syn248 SB35031 Deskset User’s Guide Back to Contents5. Press to review the recorded name.6. Press . The Name Recording menu appears.To delete a personal name: 1. From the Name Recording menu, press 2 to delete the personal name. A confirmation screen appears.2. Press to confirm.After you delete your recorded name, the Auto Attendant will announce your extension number instead.Play/Rec NameQuickDialPersonal NameDuration: 5s Max allowed: 10sRecordPlay ExitPlayExitName RecordingAre you sure you want to delete your recorded name?Yes NoPress Yes to delete or No to cancel.YesDraft

Deskset Settings 96 Syn248 SB35031 Deskset User’s Guide Back to ContentsRegistering an Optional Cordless HeadsetYou can register only one AT&T DECT Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time.To register the Cordless Headset:1. Press (MENU), then 2, and then 5.The Cordless Headset Registration menu appears.2. Remove and replace the cordless headset from its charging base.3. Press . Registration in Progress... appears while the Deskset searches for the headset.4. When registration is complete, Cordless Headset is currently Registered appears and the cordless headset ON/OFF light turns solid blue.5. Press . The User Settings menu appears.The headset must be in the charger, otherwise registration cannot proceed. Cordless Headset RegistrationCordless Headset is currently Not RegisteredRegister ExitPlace Cordless Headset in charger. Press Register to begin process.QuickDialRegisterExitRegistration can be terminated by pressing CANCEL on the Deskset.If the cordless headset is registered to another Deskset, it must be deregistered first. See “Deregistering a Cordless Headset” on page 97.Draft

Deskset Settings 97 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeregistering a Cordless HeadsetYou must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory:1. Press (MENU), then 2, and then 5.The Cordless Headset Registration menu appears.2. Press . The confirmation message appears.3. Press to confirm deregistration. The Deskset screen then displays Cordless Headset is currently Not Registered. The Cordless Headset ON/OFF light slowly flashes.4. Press . The User Settings menu appears.Cordless Headset RegistrationCordless Headset is currently RegisteredExitPress DeReg to deregister the Cordless Headset.QuickDialDeRegDeRegYesCordless Headset RegistrationCordless Headset is currently Not RegisteredRegister ExitPlace Cordless Headset in charger. Press Register to begin process.QuickDialExitDraft

Deskset Settings 98 Syn248 SB35031 Deskset User’s Guide Back to ContentsCordless Accessory Registration and Deregistration Time-OutFor security reasons, the registration process on both Deskset and cordless accessory terminates after the time-out period of two minutes if registration is not successful.If the registration process times out, the Deskset returns to the Cordless Headset Registration menu.If cordless headset registration fails, the ON/OFF light on the headset flashes twice every five seconds. To reset the headset, remove the headset from the charger and try the registration process again, beginning with Step 1, “To register the Cordless Headset:” on page 96.If the cordless device is registered to another Deskset or telephone, it must be deregistered first. See “Deregistering a Cordless Headset” on page 97.Draft

Deskset Settings 99 Syn248 SB35031 Deskset User’s Guide Back to ContentsSetting and Changing Your PasswordUse the Password menu to set, change, or clear your password. This setting can also be controlled on the WebUI.Once the password has been cleared, password entry is no longer necessary for User Settings, voicemail and the WebUI.To set, change or clear your password:1. Press (MENU), then 2, and then 6.The Password menu appears.2. To set or change your password, press 1.Use the dial pad to enter a password of up to six digits.To correct errors, press , or to start over, press .Press  and enter the new password again.To accept the change, press . The Password Saved screen appears, then the User Settings menu appears.3. To clear your password, press 2.Press to confirm that you want to clear your password. The Password menu appears.Password1. Set/Change User Password2. Clear User PasswordUse or to scroll then press SELECT or press 1-2.QuickDialClearing the password will make password entry unnecessary.BackspcDeleteSet/Change PasswordEnter Password:Confirm Password:Use the dial pad to enter user password twice. Press Save when done.QuickDialEnter up to 6 digits.BackspcSave DeleteSaveYesDraft

Deskset Settings 100 Syn248 SB35031 Deskset User’s Guide Back to ContentsAdmin SettingsTo display the Admin Settings menu:1. Press (MENU), then 3. You then must enter the admin password before you can view the Admin Settings menu.For more information on these settings, see the Syn248 Installation and Configuration Guide, available for download at www.smbtelephones.att.com.The Admin Settings are determined by your system administrator. Only someone with access to the system administrator’s password can change the Admin Settings.Menu1. Deskset Settings3. Admin Settings2. User SettingsUse or to scroll then press SELECT or press 1-5.QuickDial4. Deskset Information5. Auto Attendant SettingsDraft

Deskset Settings 101 Syn248 SB35031 Deskset User’s Guide Back to ContentsDeskset InformationUse the Deskset Information screen, shown in Figure 23, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer.Figure 23. Deskset InformationTo display Deskset Information:1. Press (MENU) and then 4. The Deskset Information screen appears.The model number, device status, IP Address, and Firmware number are listed with other information.2. Press  to view additional information.3. Press to return to the main menu.Deskset InformationQuickDialModel No: SB35031Status: Synchronized*IP Address: 192.168.0.10MAC Address: 00:11:A0:11:EA:4DSerial No: GG20013043Boot Ver: 2.7.1P Firmware Ver: 1.3.0ExitUse or to scroll. Press Exit when done.Deskset InformationUse or to scroll. Press Exit when done.QuickDialP Firmware Ver: 1.3.0V Firmware Ver: D023S Series: 0.6.1 Hardware Ver: 1Headset: Not RegisteredLocal Address: 169.254.6.174ExitDeskset Information, Page 1 Deskset Information, Page 2ExitDraft

Deskset Settings 102 Syn248 SB35031 Deskset User’s Guide Back to ContentsAuto-Attendant SettingsIf your system administrator has set your extension as an Auto Attendant manager, you can use the Deskset to manage one or more Auto Attendants.To manage the Auto Attendant Settings:1. Press (MENU) to display the Menu with a fifth item, Auto Attendant Settings.2. Press 5 to display the Auto-Attendant Settings. The screen displays a list of Auto Attendants that you can enable.3. Highlight the name of the Auto Attendant you want to enable and press SELECT.4. Press  or  to select Scheduled, OFF, or Manual.Scheduled: Turns the selected Auto Attendant on. Incoming calls are forwarded to an Auto Attendant menu or destination according to the weekly schedule that the system administrator has set.Menu1. Deskset Settings3. Admin Settings2. User SettingsUse or to scroll then press SELECT or press 1-5.QuickDial4. Deskset Information5. Auto Attendant SettingsAuto Attendant SettingsDayDefaultNightQuickDialUse or to scroll then press SELECT to edit settings.Auto Attendant SettingsScheduledPress or to cycle through options.QuickDialSaveSalesDraft

Deskset Settings 103 Syn248 SB35031 Deskset User’s Guide Back to ContentsOFF: Turns the Auto Attendant off. Incoming calls are forwarded to the destination that the system administrator has set.Manual: Immediately forwards incoming calls to the Auto Attendant menu that the system administrator has set. No weekly schedule applies.5. Press to save the setting. The list of Auto Attendants appears.For these settings to come into effect, the system administrator must set the Call Forward–No Answer destination as the Auto Attendant. When the Auto Attendant is set to Scheduled or Manual, extensions may ring for incoming calls, but if the calls are not answered, they will be directed to the Auto Attendant.SaveDraft

Deskset Settings 104 Syn248 SB35031 Deskset User’s Guide Back to ContentsUsing Do Not Disturb (DND)Do Not Disturb (DND) silences incoming ringing and paging. However, when DND is on, you can still answer incoming calls. The incoming call screen appears and the Line key LED flashes.To enable or disable Do Not Disturb:1. From the Idle screen, press . appears in the top right of the Idle screen.2. Press to turn DND off. disappears from the screen.DNDDND ONQuickDialExtListDNDHoldList Page12:30PM Thu Feb 25 2010 DND ONDNDDND ONDraft

Web Interface 105 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER11WEB INTERFACEUse an Internet browser to access the Web User Interface (WebUI) that resides on your Deskset. See “Accessing the Web User Interface (WebUI)” on page 106. After you log in to the WebUI, you can configure the following features:“Basic Settings” on page 108“Personal Directory” on page 109“Quick-Dial Keys” on page 111.You can also view the Deskset Help from the WebUI. See “Help” on page 112.Draft

Web Interface 106 Syn248 SB35031 Deskset User’s Guide Back to ContentsAccessing the Web User Interface (WebUI)To access the WebUI:1. Ensure that your computer is connected to the same network as the Syn248 system. In most cases, your computer will already be connected to the network through the PC port on the back of a Deskset.2. On the Deskset, press (MENU) then 4 to display Deskset Information.3. On the Deskset Information screen, find the IP Address.4. On your computer, open an Internet browser.5. Type the Deskset IP address in the browser address bar, and press ENTER on your computer keyboard.6. A Login page appears.7. Under Login Name, log in as a user by typing your extension number.8. Enter your password if you have created one (see “Setting and Changing Your Password” on page 99). Otherwise, leave the password blank.9. Click .You can create or change your user password once you are logged in.The Basic Settings page shown in Figure 25 on page 108 appears.Deskset InformationQuickDialModel No: SB35031Status: Synchronized*IP Address: 192.168.0.10MAC Address: 00:11:A0:11:EA:4DSerial No: GG20013043Boot Ver: 2.7.1P Firmware Ver: 1.3.0ExitUse or to scroll. Press Exit when done.Changing a setting does not instantly apply the new value. Clicking saves and applies all changes on that page.Draft

Web Interface 107 Syn248 SB35031 Deskset User’s Guide Back to ContentsError HandlingIf you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 24. You can view a more detailed error description by resting your mouse pointer on the highlighted field..Figure 24. WebUI Error IndicationError MessageInvalid EntryDraft

Web Interface 108 Syn248 SB35031 Deskset User’s Guide Back to ContentsBasic SettingsThe remaining procedures in this chapter assume that you are already logged in to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 106.After logging in, the Basic Settings page appears as shown in Figure 25. Your Extension Name, which the system administrator enters, is displayed on internal calls.Figure 25. Extension Basic SettingsTo modify the Basic Settings:1. If Intercom Auto Answer is enabled on your Deskset (see “Intercom Auto Answer” on page 92), you can:a. Disable Intercom Auto Answer.b. Set the Intercom Auto Answer Delay from 0 to 45 seconds. Your Deskset automatically answers Intercom calls after the delay time you select.2. Under User Password, create or change your Deskset password. The password must consist of numbers only and can be up to six digits long. This password is also used for accessing Voicemail and settings on the Deskset and on the WebUI.3. Click to save your changes.If Intercom Auto Answer is disabled from the Deskset, this setting does not appear.Draft

Web Interface 109 Syn248 SB35031 Deskset User’s Guide Back to ContentsPersonal DirectoryTo allow easy dialing, you can create a Personal Directory that is only available from your extension. You can also view and edit Personal Directory entries using the Deskset. See “Directory” on page 53.To add an entry to the Personal Directory:1. In the navigation menu at left, click Personal Directory. The Directory List page appears.2. Click . The Add Personal Directory List Entry page appears.3. Complete the form with the required information.4. Click to save. The Directory List appears with the entries added.Draft

Web Interface 110 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo edit Personal Directory entries:1. In the navigation menu at left, click Personal Directory. The Directory List page appears.2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears.3. Complete the form with the desired information.4. Click to accept your changes or to reject the changes.To sort and delete Personal Directory entries:1. In the navigation menu at left, click Personal Directory to display the Directory List.2. To sort entries by last name, click . The button then changes to . This action only works during the current session. The sort order reverts to listing the names by first name when you log in the next time.3. To delete Directory entries:a. Click the check boxes for the entries you want to delete.b. Click . All of the selected entries are removed.Draft

Web Interface 111 Syn248 SB35031 Deskset User’s Guide Back to ContentsQuick-Dial KeysTo add or edit quick-dial entries:1. In the navigation menu at left, click Quick Dial Keys. The Quick Dial Keys page appears.2. Enter names and telephone numbers or extensions in the Name and Number columns.To edit or delete an entry, type over the entry.3. To save the entries, click , or to reject the changes, click .4. Press the key to the right of the label on the Deskset to verify that the entries have been added or edited.Draft

Web Interface 112 Syn248 SB35031 Deskset User’s Guide Back to ContentsHelpTo access WebUI Help:1. In the navigation menu at left, click Help.A PDF Help file opens.2. To view a topic, click the link for that topic. The page for that topic appears.Draft

Troubleshooting 113 Syn248 SB35031 Deskset User’s Guide Back to ContentsCHAPTER12TROUBLESHOOTINGIf you have difficulty operating your Deskset and accessories, try the following suggestions in this section:“Common Troubleshooting Procedures” on page 114“Display Messages” on page 116“Calls Generally” on page 118“Incoming Calls” on page 121“Outgoing Calls” on page 123“Voicemail” on page 124“Other Deskset Features” on page 126“WebUI” on page 127“PC/Deskset Interaction” on page 128“Cordless Headset” on page 129.For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada, dial 1 (888) 469-2005.Draft

Troubleshooting 114 Syn248 SB35031 Deskset User’s Guide Back to ContentsCommon Troubleshooting ProceduresFollow these procedures to resolve common issues.Resolving General Functional IssuesTo resolve a blank screen or device that does not work at all:Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.Verify that the AC power outlet has power. Try plugging in some other AC device. If nothing works, contact an electrician or use another power outlet.Verify that the DC plug is plugged into the power jack on the device.The system devices are not immediately active when powered up and after a power interruption. Allow at least 30 seconds for the device to boot up. If your Deskset uses Power over Ethernet (PoE), ask your system administrator to confirm that the PoE switch is working correctly.To resolve a sluggish, unresponsive, or unusually behaving device:Reset the device by using a pen or paper clip to press the RESET button on the back of the Deskset for less than five seconds or by removing and restoring AC power.To restore a Deskset to factory defaults:Use a pen or paper clip to press the RESET button on the back of the Deskset for more than five seconds.Pressing the RESET button for more than five seconds will erase all data and settings.Draft

Troubleshooting 115 Syn248 SB35031 Deskset User’s Guide Back to ContentsTo resolve problems with a cordless device:For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other Deskset Features” on page 126.1. Verify that the device battery has power. When removed from the charger, the Cordless Headset emits a dial tone or three beeps when you press ON/OFF.If there is no power, see the cordless headset’s user’s manual.2. Verify that the Deskset Cordless Headset screen indicates that the device is registered.Press (MENU) –> 2 –> 6.If the headset is not registered, register it. See “Registering an Optional Cordless Headset” on page 96.Draft

Troubleshooting 116 Syn248 SB35031 Deskset User’s Guide Back to ContentsDisplay MessagesThe screen is blank or the Deskset menu does not work.The screen displays Joining Site... for more than one minute.The screen displays Network Down.The screen displays Synch Failed.Probable Cause Corrective ActionThere may be no power or the Deskset may need to be reset.See “To resolve a blank screen or device that does not work at all:” on page 114.Reset the Deskset to factory defaults. Disconnect the LAN cable and insert a pen or paper clip into the reset hole and press for more than five seconds.Probable Cause Corrective ActionThe Gateway is failing to synchronize with a Deskset configured for a different system configuration.Always disconnect the LAN cable before restoring factory defaults (by pressing the RESET button more than five seconds).Probable Cause Corrective ActionThe Ethernet cable is unplugged.Ensure that one end of the Ethernet cable is plugged into the port marked LAN on the device and that the other end is plugged into your office LAN.Confirm that the Ethernet port light next to the Ethernet port is green. If it is not, unplug the cable and plug it in again.There may be a problem with the office network. Check if other network devices, such as computers, are communicating with the network. If not, then contact your IT administrator.Probable Cause Corrective ActionThe device synch failed when trying to connect to the system.Reset the device. Insert a pen or paper clip into the reset hole and press for more than five seconds.The maximum number of that type of device has been reached.A device must be removed from the network and deleted from the system before another device can be added. Draft

Troubleshooting 117 Syn248 SB35031 Deskset User’s Guide Back to ContentsThe device screen displays Synchronizing.... Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....The same Deskset extension number already exists.Disconnect the network cable and reset the Deskset to factory defaults. Insert a pen or paper clip into the reset hole and press for more than five seconds. Reconnect the Deskset.The device software version is different than the rest of the system.Ask your system administrator to update all devices to the current software version.Probable Cause Corrective ActionProbable Cause Corrective ActionNot enough time has elapsed.The device may display Synchronizing… for a few seconds. This is normal and does not indicate a problem.Probable Cause Corrective ActionThe Deskset may have an incompatible software version.Ask your system administrator to update your Deskset to the current software version.Draft

Troubleshooting 118 Syn248 SB35031 Deskset User’s Guide Back to ContentsCalls GenerallyCalls are dropped.Deskset cannot make or receive phone callsOn external calls, you hear an excessive echo at the Deskset.Probable Cause Corrective ActionRestoring Deskset settings or updating software while that extension is in use will cause all calls to be dropped.Your system administrator should avoid updating software or restoring Deskset settings when you are likely to be using the phone.The network is down. Ensure that the Ethernet cable is securely plugged into the Deskset network port (labeled ) and that the other end is plugged into your office LAN.The Deskset extension was changed during the call.Contact your system administrator. If changes were made to your extension while you were on a call, that call is dropped.Maximum Call Duration was exceeded.None. Outside calls that are forwarded or transferred to an outside phone number use two outside lines for the duration of the call. To avoid tying up two lines, the duration of such calls is limited by a timer that your system administrator sets.Probable Cause Corrective ActionYour Deskset is not synchronized.Press (MENU) –> 4 to verify that the Deskset Status is Synchronized. See “Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....” on page 117.Your Deskset is not connected to the LAN. Ensure that the Ethernet cable is securely plugged into the Deskset network port (labeled ) and that the other end is plugged into your office LAN.Probable Cause Corrective ActionThe automatic Gateway line calibration did not run properly.See your system administrator. There may be non-system equipment connected in parallel to the telephone line.Draft

Troubleshooting 119 Syn248 SB35031 Deskset User’s Guide Back to ContentsYou hear static, sudden silences, gaps in speech, or garbled speech.A call is forwarded or transferred to an outside telephone number and the call is disconnected.You are unable to transfer a call to an extension.Probable Cause Corrective ActionYou may be experiencing network problems.Your LAN administrator should ensure the following minimum guidelines are met:A switched network topology is recommended (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office network infrastructure should use Cat.-5 wiring.Do not connect a network server PC to the PC port on the Deskset.Make sure the network cable is securely plugged in. If you tug on the cable, the plug should remain inserted.Probable Cause Corrective Action“Telephone line to telephone line” call times have been restricted. Calls that are forwarded or transferred to an outside phone number use two outside lines for the duration of the call. To avoid tying up two lines, these calls are on a timer.Ask your system administrator to reset the Timer for Forwarded and Transferred Outside Calls.Probable Cause Corrective ActionThe extension is unavailable. Check if the destination extension is disconnected from the network.Ensure that the extension exists.All the destination extension’s lines may be busy.If the party you have on hold hangs up, call back and start the transfer process again.Draft

Troubleshooting 120 Syn248 SB35031 Deskset User’s Guide Back to ContentsYou are unable to transfer a call to an outside phone number.Unanswered Intercom calls are not automatically forwarded to an outside phone number.Probable Cause Corrective ActionTransferring to an outside phone number has been disabled for your extension, or no lines are available.Check that your system administrator has enabled transferring to an outside phone number.All phone lines may be in use. If so, try again later.Probable Cause Corrective ActionForwarding to an outside phone number has been disabled or the Intercom Call Forward–No Answer settings are incorrect.Ensure that a valid outside number is shown in the Intercom CFNA to Phone # field (this setting is part of the Deskset Admin Settings).Check that forwarding to an outside phone number has been enabled. Your system administrator must enable Fwd/Trans to line in the Deskset Admin Settings.Draft

Troubleshooting 121 Syn248 SB35031 Deskset User’s Guide Back to ContentsIncoming CallsYour Deskset does not receive incoming calls.Deskset does not ring.External caller cannot find your extension in the Auto Attendant Directory.Deskset does not Auto Answer Intercom calls.Probable Cause Corrective ActionIncoming call notifications have been suppressed or delayed, or incoming calls are redirected by the Deskset, or incoming calls are not directed to the Deskset.Verify that Do Not Disturb is off. Make sure that is not in the top right corner of the Deskset display. Turn this feature off by using the Deskset Idle screen soft keys.Incoming calls on the line are being forwarded to a CFNA destination and the Seconds before Forwarding setting is 0 Seconds.DND ONProbable Cause Corrective ActionYour system administrator has set your Deskset to ignore incoming calls on selected lines. If your Deskset has one or more lines configured this way, your Deskset automatically ignores incoming calls on those lines.None. Your Deskset will not ring for incoming calls on those lines, but it will display an incoming call screen. If you see the incoming call screen, you can answer the call by pressing or the flashing Line key.The ringer volume is too low. Press the VOL+ key to increase ringer volume.AnswerProbable Cause Corrective ActionYou have not recorded a Personal Name.Record a name at the Deskset. See “Name Recording” on page 94.Your system administrator has not entered your first and last name into the Extension list.Consult your system administrator.The external caller may not be waiting long enough for the search.Tell callers that after spelling the name, they can press the pound (#) sign to start the search.Probable Cause Corrective ActionThe Deskset is in DND mode. Deactivate DND. On the Idle screen, press .DNDDraft

Troubleshooting 122 Syn248 SB35031 Deskset User’s Guide Back to ContentsCaller ID is not working. The display shows and a digit for the name, and the same digit for the phone number. Phone# Probable Cause Corrective ActionYour organization does not subscribe to caller ID service or you have DSL phone lines without filters installed.Caller ID is a subscription service. You must subscribe to this service from your local telephone service provider for this feature to work on your phone.The caller must be calling from an area that supports caller ID.Both you and your caller’s telephone companies must use caller ID compatible equipment.If you have DSL phone lines, confirm that you have a DSL filter plugged in between each Deskset and DSL wall jack. The DSL filter must be plugged into the wall jack, not the Gateway.Draft

Troubleshooting 123 Syn248 SB35031 Deskset User’s Guide Back to ContentsOutgoing CallsNo dial tone.When you dial an outside number, you reach an extension instead.You cannot make calls to an outside number.DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.Probable Cause Corrective ActionHandset cord is plugged into the wrong jack.Ensure the handset cord is plugged into the handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset.Probable Cause Corrective ActionYou predialed a phone number with an area code that matches an extension number, then you pressed the Intercom key.After predialing an outside phone number, press an available Line key to dial the number.Probable Cause Corrective ActionAll outside lines may be in use.If you see Phone Line Unavailable on the Deskset screen, try again later because all outside lines may be in use.Probable Cause Corrective ActionThis system does not support DDN. DDNs in the Call Log are treated like all other caller ID phone numbers.Draft

Troubleshooting 124 Syn248 SB35031 Deskset User’s Guide Back to ContentsVoicemailVoicemail is not received at the extension you called.Your Deskset does not receive voicemail.Incomplete voicemail messages.Probable Cause Corrective ActionThe extension’s voicemail memory is full.Delete messages.Extension is unplugged. Plug in the extension.Probable Cause Corrective ActionCalls are not being directed to voicemail.Ask the system administrator to check the Phone Line Call Forward–No Answer settings or the Intercom Call Forward–No Answer settings.Voicemail memory is full. Delete messages.Probable Cause Corrective ActionRecording interrupted by time-out or full memory.If a caller leaves a very long message, part of it may be lost when the Deskset disconnects the call after two minutes.If an outside caller pauses for longer than six seconds, the Deskset stops recording and disconnects the call.If the Deskset’s memory becomes full during a message, the Deskset stops recording and disconnects the call.If the caller's voice is very soft, the Deskset may stop recording and disconnect the call.Draft

Troubleshooting 125 Syn248 SB35031 Deskset User’s Guide Back to ContentsThe system does not respond to remote voicemail commands.Probable Cause Corrective ActionThe system cannot detect Dual-Tone Multi-Frequency (DTMF) tones, which are the signals sent when the caller presses dial-pad keys.Confirm you have entered star, star (**) before entering your remote access code (user password). If you have no password, press star, star (**), then pound (#).Confirm you are calling from a touch-tone phone.When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.The answering system might not detect the star, star (**) while your announcement is playing. Try waiting until the announcement is over before entering the code.There may be interference on the phone line you are using. Press the dial-pad keys firmly.Draft

Troubleshooting 126 Syn248 SB35031 Deskset User’s Guide Back to ContentsOther Deskset FeaturesOther Desksets do not appear in the extension list.You are unable to add an entry to the quick-dial list.Probable Cause Corrective ActionThe Deskset is not connected to the same subnet as the other Desksets. Verify that the first two sections of the IP address (the portion before the second “dot”) match the IP addresses of the other Desksets or that the subnets are set up to communicate with each other. Press (MENU) –> 4 at a Deskset to find the IP address. Consult your system administrator. If the other Desksets have been assigned static IP addresses, you may have to assign your Deskset a static IP address to match the other Desksets.Probable Cause Corrective ActionAll six quick-dial entries have been used.Edit quick-dial entries on the Deskset to write over an existing entry:a. Press the button to the right of .b. Press to add or edit a quick-dial entry.Edit quick-dial entries on the WebUI to write over an existing entry:a. Log in to the WebUI and click Quick Dial Keys.b. Edit the quick-dial entries.c. Click .Edit ListDraft

Troubleshooting 127 Syn248 SB35031 Deskset User’s Guide Back to ContentsWebUIUnable to access the WebUI Log-in page from my computer.Changes made in the WebUI are not saved.Probable Cause Corrective ActionThe computer is not connected to the same subnet (network) as the Deskset, and the subnets are not set up to communicate.Verify the IP address. You must correctly enter the IP address of your Deskset into your Internet browser’s address bar. At the Deskset, press (MENU) –> 4 to see the IP address displayed in the third line of the information.Ensure that there is a network cable attached to the port on the Deskset and to the LAN. If a PC at the same workstation is sharing the LAN connection, attach a network cable to your computer’s Ethernet port and to the PC port on the back of the Deskset.Confirm that your computer and your Deskset are on the same subnet so that they can talk to each other. Check that the first three sections of each IP address are the same. If they are not, they may not be connected to the same subnet. Contact the installer; the subnets may not be set up to communicate.Probable Cause Corrective Action must be clicked on each page to confirm the changes.Click on each page to confirm the changes.Draft

Troubleshooting 128 Syn248 SB35031 Deskset User’s Guide Back to ContentsPC/Deskset InteractionInternet connection or access to the local network on your computer does not work after installing the Deskset.Your PC is slower after connecting it to the LAN through the Deskset.Your PC, which is connected to the LAN through the Deskset, briefly loses its network connection.Probable Cause Corrective ActionThe network cables are not installed correctly.Check that the network cable from the computer is plugged into the Deskset port labeled . A second network cable should be plugged into the port on the Deskset marked with the other end plugged into your LAN. Probable Cause Corrective ActionA computer connected through the Deskset will be limited to 100 Mbits/s. Use separate network connections for the Deskset and the computer so that the computer can take advantage of the network’s greater bandwidth.Probable Cause Corrective ActionFor PCs connected to the LAN through Desksets, disruption to the Deskset operation affects the PC. For example, when the Deskset restarts (possibly due to a software upgrade) the connection to the LAN is temporarily lost.If the PC is connected to the LAN through the Deskset, your system administrator should avoid updating software or restoring Deskset settings when you are using the workstation.If the PC is connected to the Deskset, and if the PC is connected to an Uninterruptible Power Supply (UPS), plug the Deskset into a UPS.Use separate network connections for the Deskset and the computer.Draft

Troubleshooting 129 Syn248 SB35031 Deskset User’s Guide Back to ContentsCordless HeadsetThe headset is not responding.The headset does not work at all.Probable Cause Corrective ActionThe headset has lost connection to the Deskset.1. Disconnect the cordless headset battery.2. Wait three minutes.3. Install the battery again and place the cordless headset into the charger.4. Wait for the ON/OFF light on the headset to display a blue light, indicating that the headset was able to reestablish its connection with the Deskset. Allow up to one minute for this to take place. The headset is not registered.1. Remove and replace the headset from its charger base.2. Register the headset at the Deskset. See “Registering an Optional Cordless Headset” on page 96.Probable Cause Corrective ActionThe headset is not getting power from its battery.Verify that the battery is installed and charged correctly.Place the headset into the accessory charger. Ensure the charger is securely plugged into an outlet not controlled by a wall switch. The headset LED will light to indicate that the headset is charging.If the battery is completely depleted, it can take up to 10 minutes to charge the battery enough for the headset to work even briefly. In this case, the ON/OFF LED will remain off and you will not be able to use the device. After 10 minutes of charging, remove the headset from the charger and press ON/OFF on the headset or (HEADSET) on the Deskset to turn on the headset.Replace the headset battery.Draft

Troubleshooting 130 Syn248 SB35031 Deskset User’s Guide Back to ContentsThe headset registration is not working.Poor audio quality. Speech is cutting out. (HEADSET) key on Deskset does not work. (MUTE) key on the Deskset does not mute the headset.Probable Cause Corrective ActionThe headset and the Deskset are not communicating with each other.Confirm that you have placed the headset in the charger before you press on the Deskset.If registration does not start, try lifting the headset out of the charger for a few seconds before placing it back.RegisterProbable Cause Corrective ActionThe headset is almost out of range or is experiencing interference.You may be close to being out of range. Try moving closer to the Deskset.Other electronic products can cause interference with your headset. Try installing the Deskset far away from devices such as televisions, microwaves, or other cordless devices.If the problem persists, check audio quality on the Deskset and/or contact your system administrator.Probable Cause Corrective ActionHeadset is in the charger or powered down.Confirm that the headset is out of its charger before you press HEADSET .Confirm that the headset has sufficient power. If the headset does not respond, the battery may have no charge. Charge the battery, following the instructions in the headset user’s manual.Probable Cause Corrective ActionMUTE keys on Deskset and headset operate separately.None. Only the MUTE key on the headset mutes calls. The (MUTE) key on the Deskset does not work with the headset.Draft

Troubleshooting 131 Syn248 SB35031 Deskset User’s Guide Back to ContentsNo dial tone.Batteries do not hold a charge.The Deskset shows no indication that the headset is on a call.Probable Cause Corrective ActionHeadset cannot communicate with Deskset.Verify that the Deskset can make external calls. For more information, see “Outgoing Calls” on page 123You may be out of range of the Deskset; move closer.At the Deskset, confirm that your headset is registered to the Deskset. See “Registering an Optional Cordless Headset” on page 96.Probable Cause Corrective ActionBad battery or bad battery connection.Make sure that the headset battery is installed and securely plugged into the connector. Charge the battery, following the instructions in the headset user’s manual. For optimum daily performance, return the cordless headset to the charger when not in use.You may need a new battery.Your headset might be malfunctioning. Contact the headset manufacturer.Probable Cause Corrective ActionThe headset is registered to another Deskset. If others are using headsets in your vicinity, someone may have accidentally registered your headset to their Deskset.If nearby people have headsets, they may have accidentally registered your headset to one of their Desksets.a. Verify that a headset is registered to your Deskset. See “Registering an Optional Cordless Headset” on page 96.b. If a headset is registered, it may not be yours. Deregister your headset from the Deskset, and ask all users in the vicinity to deregister their headsets. See “Deregistering a Cordless Headset” on page 97.c. Start the registration process again, but with one user at a time registering a headset. See “Registering an Optional Cordless Headset” on page 96.Draft

Troubleshooting 132 Syn248 SB35031 Deskset User’s Guide Back to ContentsA buzzing sound on my cordless headset.Unable to deregister headset.Probable Cause Corrective ActionNoise interference. Move the headset at least 12 inches (30 cm) away from the Deskset.Other electronic products can cause interference with your cordless headset. Try using your headset as far away from these types of electronic devices as possible: television sets, microwaves, or other cordless telephones.Probable Cause Corrective ActionThe Deskset is unavailable (powered off, out of range, or removed from the system).Deregister the headset at the headset. On a TL7600 model headset, press: VOL+ –> MUTE –> VOL– –> MUTE –> VOL+ –> VOL– –> MUTE.On a TL7800 model headset, press: VOL+ –> –> VOL– –> –> VOL+ –> VOL– –> .You cannot identify or locate the Deskset that the headset is registered to.If the headset is registered to an unknown Deskset which has AC power, you must carry the headset out of range of the Deskset and perform the deregistration sequence described above. You will know when the headset is out of range when you press ON/OFF and you hear three beeps and no dial tone.Draft

Appendixes 133 Syn248 SB35031 Deskset User’s Guide Back to ContentsAPPENDIXESAppendix A: Deskset Soft KeysThe Syn248 Deskset features keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.Table 17 provides an alphabetical list of the labels that appear above the Deskset soft keys.Table 17. Deskset Soft Key Functions Function Description Function DescriptionAnswers an incoming call.Goes back to Idle; in HELP menus, goes back to previous page.Backspace the cursor when entering data.Dials the selected entry.Cancels action and returns user to previous mode.Clears indications from all messages.Initiates a conference call.Deletes multiple records.Deletes a record.Deletes the highlighted voicemail message in the Message list.Deregisters cordless headset in registration menu.Shows more detail for a particular entry.Turns Do Not Disturb on and off.Drops a selected call during a conference.Allows changes to previously entered information.Ends conference.Ends paging to all extensions.Exits the current screen and returns to the previous menu.Goes to the Extension list.Draft

Appendixes 134 Syn248 SB35031 Deskset User’s Guide Back to ContentsSwitches between first and last name sort in the Directory and Extension lists.Initiates a hook flash.Displays the Calls On Hold list.Silences ringer during incoming call and either goes back to previous screen or goes to next incoming call.Completes conference call setup.Jumps back eight seconds in playback mode.Jumps forward eight seconds in playback mode.Opens the sort options menu in the Directory.Marks an old message as new.Moves to the next set of soft keys. If this key appears, there are more than four soft keys available. More 1/2 indicates page one of two. More 1/3 indicates page one of three.Creates a new entry.Cancels proposed action.Initiates a page.Pauses message playback or inserts a two-second pause in a digit string.Plays highlighted message from Message list.Plays all voicemail messages.Plays message from Call Log review.Starts recording.Registers cordless headset.Retrieves a held call.Saves information entered.Sets the selected option as the default choice.Stops recording, playback, or listening.Stores number in the Personal list.Initiates transfer of a call.Confirms transfer.Confirms proposed action.Table 17. Deskset Soft Key Functions (Continued)Function Description Function DescriptionDraft

Appendixes 135 Syn248 SB35031 Deskset User’s Guide Back to ContentsAppendix B: Technical SpecificationsTable 18 lists the technical specifications for the SB35031 Deskset.Table 18. Technical Specifications Feature SpecificationFrequency Control Crystal controlled PLL synthesizerTransmit Frequency 1921.536–1928.448 MHzNominal Effective Range Maximum power allowed by FCC (Federal Communications Commission) and IC (Industry Canada). Actual operating range might vary according to environmental conditions at the time of use.Voice Channels 5Size 8.2” × 8.9” × 6.5” (20.8 × 22.6 × 16.5 cm) (H × W × D)Weight 59.96 oz. (1700 g) (including adapter)Power Requirements 5.1 V DC @ 1700 mA (AC Adapter)PoE Class 3RJ-45 Ethernet Network Jack(10Base-T/100Base-Tx) with auto MDI/MDIX switchingLAN Cable Cat.-5 standard cableDeskset Headset Traditional corded handset jack type with 2-conductor wiringDraft

Appendixes 136 Syn248 SB35031 Deskset User’s Guide Back to ContentsAppendix C: MaintenanceAvoid Rough TreatmentHandle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid WaterYour unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.Electrical StormsElectrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, exercise caution when using electrical appliances during storms. Cleaning Your UnitYour unit has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap solution. Do not use excess water or cleaning solvents of any kind.Your system contains sophisticated electronic parts, so it must be treated with care. Draft

Appendixes 137 Syn248 SB35031 Deskset User’s Guide Back to ContentsAppendix D: Important Safety InstructionsWhen using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:Read and understand all instructions. Follow all warnings and instructions marked on the product.Unplug this product from the wall outlet before cleaning. Do not use aerosol or liquid cleaners. Use a damp cloth for cleaning. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).Do not place this product on an unstable surface.This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. Never push objects of any kind into this product through the slots in the unit because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. To reduce the risk of electric shock, do not disassemble this product; take it to an authorized service facility. Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.Do not overload wall outlets and extension cords. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table or cabinet outlet.Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:When the power supply cord or plug is damaged or frayed.If liquid has been spilled on the product. If the product has been exposed to rain or water.If the product does not operate normally when following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.If the product has been dropped and the unit has been damaged.If the product exhibits a distinct change in performance.This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.Draft

Appendixes 138 Syn248 SB35031 Deskset User’s Guide Back to ContentsAppendix E: GPL License InformationPortions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue. If you would like to exercise your right to receive the available code, please send a cashier’s check, payable to VTech Communications, Inc., in the amount of $15.00 (U.S.$) to:VTech Communications, Inc.,9590 SW Gemini Drive, Suite 120Beaverton OR 97008ATTN: Information Technology Group — Syn248/Syn248 GPL code request, along with a written request for the available code. If your request does not fully comply with the foregoing requirements, VTech reserves the right to reject your request. Further, by requesting and receiving the available code, you release VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide explanation, support, upgrade, or any communication whatsoever. Your review or use of the available code is at your sole risk and responsibility.Draft

Glossary 139 Syn248 SB35031 Deskset User’s Guide Back to ContentsGLOSSARYThis glossary provides definitions that apply to the Syn248 telephone system.active call: An established telephone call that is not on hold.analog phone: A non-Syn248 telephone that plugs directly into a normal telephone wall plug or into the Syn248 Gateway BYPASS port.Auto Answer: You can set the Deskset to automatically answer Intercom calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you.Auto Attendant: A system that automatically answers incoming calls and provides instructions to callers.BYPASS port: An RJ-11 jack on the Gateway that allows for communication during power outages. Plug an analog telephone into this jack.Call Forward–No Answer: Automatically forward unanswered calls to the Auto Attendant, voicemail, an extension, or outside phone number. The system administrator can configure a Call Forward–No Answer setting for each line connected to the Gateway, and an Intercom Call Forward–No Answer setting for your Deskset. Cat.-5 wiring: A twisted pair data cable commonly used in offices for computer communication.CO (Central Office): An office to which subscriber home and business lines are connected. The central office has switching equipment that can switch calls locally or to long-distance carrier phone offices.DECT (Digital Enhanced Cordless Telecommunication): A wireless telephone technology developed specifically for cordless telephones using frequencies between 1.8 and 1.9 Gigahertz. DECT communication is resistant to interference from other electronic equipment, and has longer range and improved battery life.default: The original product settings.dial pad: The 0 through 9, *, and # keys on the Deskset.direct dial: Allows callers to directly dial users' extension numbers after the Auto Attendant answers.Directory: A list of names and phone numbers.Display Names: The names that the system administrator enters to identify each extension number. The Auto Attendant uses these names to assist callers in forwarding calls.DND (Do Not Disturb): A feature that suppresses audible ringing and incoming paging at the Deskset.DND ON: An indicator in the top right corner of the Deskset display that appears when you turn on the Do Not Disturb feature.DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone”.Draft

Glossary 140 Syn248 SB35031 Deskset User’s Guide Back to ContentsEthernet: A type of computer networking technology that connects devices via Local Area Networks (LANs).Extension list: A list of names and extension numbers for the Syn248 system telephones.extension number: The three-digit number representing each Deskset.factory default: The original product settings.flash memory: Reprogrammable system storage used for storing software upgrades.FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the telephone lines and the LAN.Gateway: A network device equipped for interfacing with another network that uses different protocols.greeting, preset: The voice message that plays to callers if the user has not recorded an outgoing message.hard key: Any physical key on the Deskset or Gateway. Examples include (MENU) and 1 on the Deskset; and SELECT and CANCEL on the SB35010 Gateway.hard reset: An action that restores factory default settings.Hold announcement: A recorded message to play while calls are on hold. It can be combined with music on hold.hunt group: A telephone company feature that allows calls to a busy phone number to roll over to the next available line.icon: A small picture in the display that presents status information.Idle: The mode of a device when it is not involved in call or call setup activity.Intercom call, internal call: A phone call made from a Syn248 system extension to another extension.interference: Electrical signals close by that cause degraded audio performance for cordless devices.IP address (Internet Protocol address): An individual numeric identification assigned to devices on your LAN.key beep: When enabled, pressing a key plays a tone.LAN (Local Area Network): A communications network that allows data devices to communicate with each other.LCD (Liquid Crystal Display): The screen that provides instructions and feedback.LED (Light Emitting Diode): A small light on a device that indicates status.live dial: Dialing after the phone is off hook.main menu, Auto Attendant: The Auto Attendant messages and actions that are available to callers before the callers take additional actions.mute: Stops sending your voice to the other party during a phone call.NTP (Network Time Protocol): An Internet standard protocol that assures time synchronization in a computer network.Draft

Glossary 141 Syn248 SB35031 Deskset User’s Guide Back to Contentsoff hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed the (SPEAKER) or (HEADSET) keys to answer a call or to prepare to make a call. You are off hook from the moment that you hear a dial tone to when you hang up a call.on hook: Indicates that no Deskset is active.operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero).outside call: A phone call between a phone not a part of your Syn248 system and an extension within your Syn248 system.page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on.paging zone: A set of extensions that can be paged as a group.Personal Directory: A private list of names and phone numbers available to only a single extension.POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and receive phone calls.predial: Entering digits before going off hook to make a call.PSTN (Public Switched Telephone Network): The world’s telephone network.Quick Dial: Provides one-touch dialing for frequently called phone numbers.reboot: Restart a device.Redial: Accesses the log of outgoing calls.soft key: The Deskset features keys below the LCD screen. The bottom of the screen displays the appropriate label for each key as the function of the key changes.switch: A network switch links electronic devices. The switch processes and routes data flexibly, allowing more data to be handled without error. system administrator: A person to perform functions such as setting up and modifying system configurations. This system administrator can be an employee or your telephone equipment provider.System Directory: This list of names and phone numbers is created and maintained by the system administrator. All system users can sort and view this list.system operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing 0 (zero).VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other synonymous terms include IP telephony, Internet telephony, Voice Over BroadBand (VoBB), broadband telephony, and broadband phone.WebUI (Web User Interface): A means of interacting with a product using a computer interface. Connection to the World Wide Web is not necessary.Draft

®Important Product InformationSafety Information and Limited WarrantySyn248 - Safety Information i4_(SB35031).fm Page 1 Friday, August 2, 2013 10:10 AM

2Important Product InformationSafety InformationREAD AND UNDERSTAND ALL INSTRUCTIONS IN THE USER’S GUIDE. Observe all markings on the product.AVOID USING A TELEPHONE DURING A THUNDERSTORM. There may be a slight chance of electric shock from lightning.DO NOT USE A TELEPHONE IN THE VICINITY OF A GAS LEAK. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking. If this product is a cordless model, make sure the base is also away from the area.DO NOT USE THIS PRODUCT NEAR WATER OR WHEN YOU ARE WET. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.INSTALL THIS PRODUCT IN A PROTECTED LOCATION. Protect all line and power cords from damage and abrasion and place the cords where no one can trip over them.This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock.Syn248 - Safety Information i4_(SB35031).fm Page 2 Friday, August 2, 2013 10:10 AM

3IF THIS PRODUCT HAS A THREE-PRONG (GROUNDING) PLUG OR A POLARIZED PLUG with one wide prong, it may not fit in non-polarized outlets. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.IF THIS PRODUCT HAS USER-REPLACEABLE BATTERIES, REPLACE BATTERIES ONLY AS DESCRIBED IN YOUR USER’S GUIDE. Do not burn or puncture batteries—they contain caustic chemicals.IF THIS PRODUCT DOES NOT OPERATE NORMALLY, READ TROUBLESHOOTING IN THE USER’S GUIDE. If you cannot solve the problem, or if the product is damaged, refer to "5. How do you get warranty service?" on page 15. Do not open this product except as may be directed in your user’s guide. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.The SB35010 Analog Gateway grounding terminal must be connected to reliable earth ground using a separate ground wire before connecting the telecommunication lines.The connection to earth ground must be verified by qualified personnel.Keep small metallic objects such as pins and staples away from the handset receiver.Use only the power adapter provided with this product. To obtain a replacement, call 1 (888) 386-2006. In Canada, dial 1 (888) 469-2005.Syn248 - Safety Information i4_(SB35031).fm Page 3 Friday, August 2, 2013 10:10 AM

4Especially About Corded TelephonesELECTRICAL POWER: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or if the electrical power is interrupted.POWER ADAPTER: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.Especially About Telephone Answering SystemsTWO-WAY RECORDING: This unit does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the call.SAVE THESE INSTRUCTIONSSyn248 - Safety Information i4_(SB35031).fm Page 4 Friday, August 2, 2013 10:10 AM

5FCC, ACTA and IC InformationIf this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the following information.1. Product identifier and REN informationThe label on the back or bottom of this equipment contains, among other things, an identifier indicating product approval and the Ringer Equivalence Number (REN). This information must be provided to your local telephone company upon request. For equipment approved prior to July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that date, the product identifier is preceded by “US” and a colon (:). The Analog Gateway has the REN encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon. For example, the product identifier US:AAAEQ03T123XYZ would indicate a REN of 0.3. The REN is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. In most, but not all areas, the sum of all RENS should be five (5.0) or less. You may want to contact your local telephone company for more information.Syn248 - Safety Information i4_(SB35031).fm Page 5 Friday, August 2, 2013 10:10 AM

62. Connection and use with the nationwide telephone networkThe plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord with modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines, see the installation instructions in the user’s guide. This equipment may not be used with coin telephone lines or with party lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure that the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone company or qualified installer.3. Repair instructions If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under "5. How do you get warranty service?" on page 15.Model Number Facility Interface CodeService Order Code Jack TypeSB35010 Analog Gateway N/A N/A RJ-11CSyn248 - Safety Information i4_(SB35031).fm Page 6 Friday, August 2, 2013 10:10 AM

74. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned.5. Hearing aid compatibility If this product is equipped with a corded or cordless handset, it is hearing aid compatible.6. Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department, and emergency medical service telephone numbers in these locations. If you do store these numbers, please keep three things in mind: a. We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature does not work. Syn248 - Safety Information i4_(SB35031).fm Page 7 Friday, August 2, 2013 10:10 AM

8b. This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature. c. Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number: You must remain on the line and briefly explain the reason for the call before hanging up. Programming/testing of emergency numbers should be performed during off-peak hours, such as in the early morning or late evening, when emergency services are usually less busy.Syn248 - Safety Information i4_(SB35031).fm Page 8 Friday, August 2, 2013 10:10 AM

9Part 15 of FCC RulesSome telephone equipment generates, uses and can radiate radio frequency energy and, if not installed and used properly, may cause interference to radio and television reception. The SB35010 Analog Gateway has been tested and found to meet the standards for a Class B digital device, as specified in Part 15 of the FCC rules.These specifications are designed to provide reasonable protection against interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.If this product causes interference to radio, VCR or television reception when it is in use, you might correct the interference with any one or all of these measures:Where it can be done safely, reorient the receiving radio, VCR, or television antenna.To the extent possible, relocate the radio, VCR, television, or other receiver to increase the separation between the equipment and the receiver.If this telephone product runs on AC power, plug your product into an AC outlet that’s not on the same circuit as one used by your radio, VCR, or television.Consult a dealer or an experienced radio/TV technician for help.Modifications to this product not expressly approved by the manufacturer could void the user’s authority to operate the equipment.Syn248 - Safety Information i4_(SB35031).fm Page 9 Friday, August 2, 2013 10:10 AM

10The SB35020 Deskset, SB35025 Deskset, and SB35031 Deskset have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at the user's expense.This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended use of the product. This product has been tested and found to comply with the FCC criteria. The Deskset shall be installed and used such that parts of the user's body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. The handset may be safely held against the user’s ear. If you choose to use a clipping device, please make sure to use only the supplied AT&T belt clip.Syn248 - Safety Information i4_(SB35031).fm Page 10 Friday, August 2, 2013 10:10 AM

11Industry CanadaOperation in Canada is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.Privacy of communications may not be ensured when using this telephone.The term “IC” before the certification/registration number only signifies that the Industry Canada technical specifications have been met.The REN for the SB35010 Analog Gateway is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.This product meets the applicable Industry Canada technical specifications.Ce produit est conforme aux spécifications techniques d'Industrie Canada.SB35020 Deskset, SB35025 Deskset, and SB35031 Deskset—This Class A digital apparatus complies with Canadian requirement: CAN ICES-3 (A)/NMB-3(A).SB35010 Analog Gateway—This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B).Syn248 - Safety Information i4_(SB35031).fm Page 11 Friday, August 2, 2013 10:10 AM

13parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective parts, modules, or equipment. Repair or replacement of the PRODUCT at the manufacturer’s option is your exclusive remedy. The manufacturer will return the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.3. How long is the Limited Warranty period? The Limited Warranty period for Syn248TM Products extends for TWO (2) YEARS from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this Limited Warranty, this Limited Warranty also applies to the repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you, or (b) the time remaining on the original two-year Limited Warranty; whichever is longer. Syn248 - Safety Information i4_(SB35031).fm Page 13 Friday, August 2, 2013 10:10 AM

144. What is not covered by this Limited Warranty? This Limited Warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, fire, water or other liquid intrusion; or PRODUCT that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the manufacturer; or PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or PRODUCT purchased, used, serviced or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or PRODUCT returned without a valid proof of purchase (see "6. What must you return with the PRODUCT to get warranty service?" on page 16); or Charges for installation or setup, adjustment of customer controls, and installation or repair.Syn248 - Safety Information i4_(SB35031).fm Page 14 Friday, August 2, 2013 10:10 AM

155. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada, call 1 (888) 469-2005.The manufacturer will return repaired or replaced PRODUCT under this Limited Warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this Limited Warranty, or proof of purchase does not meet the terms of this Limited Warranty, the manufacturer will notify you and request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products not covered by this Limited Warranty.Before calling for service, please review the user’s guide. A check of the PRODUCT's controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT to the service location.Syn248 - Safety Information i4_(SB35031).fm Page 15 Friday, August 2, 2013 10:10 AM

166. What must you return with the PRODUCT to get warranty service?You must:1. Return the entire original package and contents, including the PRODUCT, to the service location along with a description of the malfunction or difficulty; and2. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and3. Provide your name, complete and correct mailing address and telephone number.7. Other limitationsUnless you purchase an Extended Warranty, this Limited Warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The Limited Warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this Limited Warranty and you should not rely on any such modification.State/Provincial Law Rights: This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.Syn248 - Safety Information i4_(SB35031).fm Page 16 Friday, August 2, 2013 10:10 AM

17Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use), are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Please retain your original sales receipt as proof of purchase.8. Extended WarrantyAt its sole discretion, Advanced American Telephones may offer an extended warranty program, which you may purchase for additional warranty protection.Syn248 - Safety Information i4_(SB35031).fm Page 17 Friday, August 2, 2013 10:10 AM

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