VTech Telecommunications 80-7446-00 1.9GHz CORDLESS PHONE User Manual TL32100 200 300 CIB i1 2 8 10

VTech Telecommunications Ltd 1.9GHz CORDLESS PHONE TL32100 200 300 CIB i1 2 8 10

Users Manual

User’s manualTL32100/TL32200/TL32300DECT 6.0 cordless telephone/answering system with caller ID/call waiting
Audio assist™ is a trademark of Advanced American Telephones.© 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.Congratulationson purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 77 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.Model #: TL32100 (one-handset system)TL32200 (two-handset system)TL32300 (three-handset system)Type: DECT 6.0 cordless telephone with answering systemSerial #:Purchase date:Place of purchase:Both the model and serial number of your AT&T product can be found on the bottom of the telephone base.
Parts checklistYour telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.Power adapter for telephone baseTelephone baseQuick start guide User’s manualWall mount bracketCharger for cordless handset with power adapter installed(1 for TL32200)(2 for TL32300)Cordless handset(1 for TL32100)(2 for TL32200)(3 for TL32300)Telephone line cordBattery for cordless handset(1 for TL32100)(2 for TL32200)(3 for TL32300)Battery compartment cover(1 for TL32100)(2 for TL32200)(3 for TL32300)
iUser’s manualTL32100/TL32200/TL32300DECT 6.0 cordless telephone/answering system with caller ID/call waitingTable of contentsGetting startedQuick reference guide ..................................................2Telephone base and charger installation............5Battery installation and charging............................6Battery installation..................................................6Battery charging.......................................................7Wall mount installation................................................8Tabletop to wall mount installation................8Wall mount to tabletop installation ............10Telephone settingsMenu overview...............................................................11Handset settings...........................................................12Ringer volume.........................................................12Ringer tone...............................................................12LCD language..........................................................12Voicemail waiting (visual message waiting) indicator...............13Clear voicemail indication ................................13Key tone.....................................................................14Set date/time..........................................................14CID time synchronization..................................15Home area code....................................................15Dial mode..................................................................16Website ......................................................................16Answering system settings......................................17Announcement.......................................................17Answering mode....................................................18Call screening setup............................................19Number of rings.....................................................20Remote access code............................................20Message alert tone...............................................21Recording time.......................................................21Telephone base ringer volume..............................22Telephone operationMaking, answering and ending a call.................23Making a call ...........................................................23Temporary ringer silencing...............................23Answering a call....................................................24Speakerphone.........................................................24Ending a call............................................................24Redial..................................................................................25To review numbers in the redial list............25To call a number from the redial list ..........25To copy a number from the redial list to the directory......................................................25To delete a number in the redial list ..........26Options while on calls...............................................27Volume control.......................................................27Mute.............................................................................27Flash/call waiting .................................................27Equalizer ....................................................................28Audio assist..............................................................28Temporary tone dialing......................................28Chain dialing............................................................29Join a call in process ..........................................30Handset locator.............................................................31Intercom............................................................................32To make and answer an intercom call.......32To answer an incoming call during an intercom call.....................................................33Call transfer using intercom ...................................34DirectoryDirectory overview.......................................................36Shared directory ....................................................36Directory memory capacity..............................36Exiting the directory ............................................36Speed dial overview.............................................36
iiCreate directory entries............................................37To create a new directory entry....................37To add a predialed telephone number to the directory......................................................38Reviewing the directory............................................39To review directory entries...............................39To search by name...............................................39Dialing, deleting and editing a directory entry...........................................................41To dial a directory number...............................41To delete a directory entry ..............................41To edit a directory entry....................................41Speed dial locations ...................................................42To assign or reassign a directory entry to a speed dial location.....................................42To clear a speed dial location........................42To dial a speed dial number............................43Caller IDAbout caller ID ..............................................................44Information about caller ID with call waiting ....................................................44About home area code ......................................44Caller ID history............................................................45How caller ID history (call log) works ........45Memory match........................................................45Caller ID operation......................................................46Missed (new) calls indicator ............................46Reasons for missing caller ID information...............................................................46To review the caller ID history .......................47To view the dialing options..............................47To dial a caller ID history number................48To delete caller ID history entries ................48Saving a caller ID history entry in the directory.......................................................49Answering systemAnswering system and voicemail.........................50About answering system and voicemail....50Answering system new message indication...................................................................50Answering system overview ...................................51Voice prompts.........................................................51Message capacity..................................................51Call screening.........................................................51Call intercept...........................................................52Temporarily turning off the message alert tone......................................52Message playback........................................................53To listen to messages.........................................53Options during playback ...................................54To delete all old messages..............................55Recording and playing memos..............................56To record a memo ................................................56To play back memos ...........................................56Message window displays........................................57Remote access...............................................................58AppendixAdding and registering a handset .......................60Deregistering all handsets.......................................61Screen icons, indicator lights and alert tones..............................................................62Screen icons ............................................................62Handset indicator lights.....................................63Telephone base indicator lights.....................63Handset alert tones .............................................64Telephone base alert tones.............................64Handset display screen messages.......................65Troubleshooting ............................................................67Maintenance....................................................................76Important safety information .................................77Safety information ................................................77Especially about cordless telephones ........77Precautions for users of implanted cardiac pacemakers .............................................78Pacemaker patients .............................................78Especially about telephone answering systems...............................................78FCC Part 68 and ACTA...............................................79FCC Part 15.....................................................................80Limited warranty...........................................................81Technical specifications ............................................83DECT 6.0 digital technology ............................83Telephone operating range..............................83Index...................................................................................84Remote access wallet card .....................................86
1Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 8). For optimum range and better reception, place the telephone base in a central and open location.If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 5). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.Your product may be shipped with a protective sticker covering the handset or telephone base display - remove it before use.For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.Avoid placing the telephone base too close to:Communication devices such as: television sets, VCRs, or other cordless telephones.Excessive heat sources.Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.Excessive dust sources such as a workshop or garage.Excessive moisture.Extremely low temperature.Mechanical vibration or shock such as on top of the washing machine or work bench.•••••••You must install and charge the battery before using the cordless handset.See pages 6 and 7 for easy instructions.
2Getting startedQuick reference guideREDIAL/PAUSEPress repeatedly to view the last 20 numbers dialed (page 25).While entering numbers, press and hold to insert a dialing pause (pages 23and 37).PHONE/FLASHPress to make or answer a call (pages 23 and 24).During a call, press to answer an incoming call when you receive a call waiting alert (page 27).1While reviewing a caller ID history entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 47).0While entering names in the directory, press to add a space (page 37).MUTE/REMOVEDuring a call, press to mute the microphone (page 27).While predialing, press to delete digits (page 23).While reviewing the redial list, directory, speed dial list or caller ID history, press to delete an individual entry (pages 26, 41, 42 and 48).TONEDuring a call, press to send touch-tone signals (page 28).SPEAKERPress to turn on the handset speakerphone, press again to resume normal handset use (pages 17, 24 and 54).DIR/VOLUMEPress to scroll up while in menus (page 11).Press to increase the listening volume (pages 17, 27 and 54).Press to show directory entries when the handset is not in use (page 39).While entering names or numbers in the directory, press to move the cursor to the right (page 37).MENU/SELECTPress to display the menu (page 11).Once in the menu, press to select an item or save an entry or setting (page 11).OFF/CLEARDuring a call, press to hang up (page 24).While using menus, press to cancel an operation, back up to the previous menu, or exit the menu display (page 11).Press and hold while the handset is not in use to erase the missed calls indicator (page 46).CID/VOLUMEPress to scroll down while in menus (page 11).Press to decrease the listening volume (pages 17, 27and 54).Press to show the caller ID history when the handset is not in use (page 47).While entering names or numbers in the directory, press to move the cursor to the left (page 37).#When reviewing a caller ID history entry, press repeatedly to view the dialing options (page 47).AUDIO ASSIST™During a call (normal handset use), press to make some voices to sound louder and clearer (page 28).Audio assist™ is a trademark of Advanced American Telephones.
3Getting startedQuick reference guideUsing menusPress MENU/SELECT to enter the main menu.Press DIR or CID to scroll through menu items.Press MENU/SELECT to select or modify an item.Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display.Main menuPlay messages (page 53)Answering sys (page 17)Directory (page 39)Call log (page 47))Intercom (appears if you have more than one handset, page 32)Ringers (page 12)Settings (pages 12-16)Website (page 16)The > symbol indicates the feature to select.>Play messagesAnswering sysEQUALIZERDuring an outside call, intercom call, message or announcement playback, press to change the quality of the audio to best suit your hearing (page 28).
4Getting startedQuick reference guide HANDSET LOCATORPress to make handsets beep so you can locate them (page 31).Message windowDisplays the number of messages. During playback, displays the message number currently playing (page 57). PLAY/STOPPress to start or stop message playback (page 53).While call screening, press to temporarily turn the call screening on or off (page 51). REPEATAfter the answering system plays the day and time the current message was received, press to repeat the message currently playing (page 54).While the answering system is playing the day and time the current message was received, press to listen to the previous message (page 54). SKIPPress to skip a message (page 54). ANS ONPress to turn the built-in answering system on or off (page 18).SLOWPress to slow message playback (page 54). VOLUMEWhile the telephone is not in use, press to adjust the telephone base ringer volume (page 22).During call screening or message playback, press to adjust the listening volume (pages 51 and 54). DELETEPress to delete the message currently playing (page 54).Press twice to delete all old messages when the telephone is not in use (page 55).
5Getting startedInstall the telephone base and charger as shown below. If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, refer to Wall mount installation on page 8 for details.Telephone base and charger installationIMPORTANT INFORMATION:Use only the power adapters provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.Raise the antenna.Plug the large end of the smaller power adapter into an electrical outlet not controlled by a wall switch.Ensure the small end of the smaller power adapter is plugged into the power jack on the back of the charger.Route the cord through the slot.Telephone line cordDSL filter (not included) is required if you have DSL high-speed Internet service.Telephone wall jack Electrical outlet not controlled by a wall switchPlug the small end of the larger poweradapter into the power jack on the back of the telephone base.Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch.Plug one end of the telephone line cord into the TEL. LINE jackon the back of the telephone base.Plug the other end of the telephone line cord into a telephone wall jack.Route the cords through the slot.
6Getting startedBattery installation and chargingBattery installationInstall the battery as shown below.IMPORTANT INFORMATION:Use only the supplied rechargeable battery or replacement battery (model BT166342). To order, visit our website at www.telephones.att.com, or call 1 (800) 222-3111.In Canada, dial 1 (866) 288-4268.Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 1. Insert the supplied battery with the label THIS SIDE UP facing up as indicated.2.To replace the battery, press the tab and slide the battery compartment cover downwards. Lift out the old battery and disconnect it from the handset. Follow the instructions above to install and charge the new battery.Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.3.Charge the handset by placing it face up in the telephone base or charger. The CHARGElight is on when charging.4.CHARGE light
7Getting startedBattery installation and chargingBattery chargingOnce you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See Technical specifications on page 83 for battery operating times.If the screen is blank, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. The screen shows LOW BATTERY until you have charged the battery without interruption for at least 30 minutes. The following table summarizes the battery charge indicators and actions to take.Battery indicators Battery status ActionThe screen is blank or shows PLACE IN CHARGER.Battery has no or very little charge. The handset cannot be used.Charge without interruption until the screen shows LOW BATTERY or HANDSET X(at least 30 minutes).The screen shows LOW BATTERY and flashes.Battery has enough charge to be used for a short time.Charge without interruption until the screen shows HANDSET X (at least 30 minutes).The screen shows HANDSET Xand the battery icon shows , or .Battery is charged. To keep the battery charged, place it in the telephone base or charger when not in use.NOTES:If you are on a call in low battery mode, you hear four short beeps every 50 seconds.When you place the handset in the telephone base or charger, if no battery is installed in that handset, the CHARGE light is off and the screen shows No battery. Follow the instructions in Battery installation on page 6 to install the battery.••Battery status iconHANDSET 111/2010:30PM
8Getting startedWall mount installationThe telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.Tabletop to wall mount installationTo change the telephone base from the tabletop installation to wall mount installation, make sure you first unplug the power adapter from the electrical outlet and unplug the telephone line cord from the telephone wall jack.Plug one end of the telephone line cord into the TEL. LINE jack on the back of the telephone base. Plug the small end of the larger power adapter into the power jack on the back of the telephone base.Position the telephone base as shown below. Insert the extended tabs of the wall mount bracket into the slots on the back of the telephone base. Push the telephone base down until it clicks securely in place.Route the telephone line cord through the wall mount bracket hole. Route the power cord out of the back of the telephone.1.2.3.Slots for wall mount bracket installationDSL filter (not included) is required if you have DSL high-speed Internet service.Power cord
9Getting startedWall mount installationPlug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch.4.Align the holes on the wall mount bracket with the mounting studs of the wall mounting plate and slide the bracket down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.5.
10Getting startedWall mount installationWall mount to tabletop installationTo change the telephone base from the wall mount installation to tabletop installation, follow the steps below.Unplug the large end of the larger power adapter from the electrical outlet.If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mounting plate. Unplug the end of the telephone line cord from the telephone wall jack.1.2.Lift the telephone base up to detach it from the wall mount bracket.3.Refer to Telephone base and charger installation on page 5 to install the telephone base.4.
11Menu overviewUse the menu to change the telephone settings.Press MENU/SELECT in idle mode (when the handset is not in use) to enter the main menu.Press DIR or CID until the > is next to the feature you want to select.Press MENU/SELECT to select or save the indicated item.-OR-Press OFF/CLEAR to cancel an operation, back up to the previous menu or exit the menu display.-OR-Press and hold OFF/CLEAR to cancel an operation and return to idle mode.-OR-If no key is pressed within 30 seconds, the handset automatically cancels an operation and returns to idle mode.NOTES:Only when you have more than one handset, the menu item Intercom appears in the main menu. To register a handset, refer to Adding and registering a handset on page 60.The menu items Play messages,Answering sys,Directory,Call log,Clr voicemail,Set date/time,Home area code and Dial mode are shared by all handsets. Any changes made to these menu items on any one handset apply to all.1.2.3.••Telephone settings>Play messagesAnswering sysThe > symbol indicates the feature to select.HANDSET 110/2010:30PMThe handset is in idle mode.Menu structurePlay messagesAnswering sysDirectoryCall logIntercomRingersSettingsWebsiteCall screening# of ringsRemote codeMsg alert toneRecording timeAnnouncementDelete all oldRecord memoAnswer on/offAns sys setupRinger volumeRinger toneLCD languageClr voicemailKey toneSet date/timeHome area codeDial mode Date & timeCID time sync
12Telephone settingsHandset settingsRinger volumeYou can set the handset ringer volume level (1-6), or turn the ringer off. When the ringer is off, appears on the handset screen. Press MENU/SELECT in idle mode.Press DIR or CID to scroll to >Ringers. Press MENU/SELECT.Press MENU/SELECT to select >Ringer volume.Press DIR or CID to sample each volume level.Press MENU/SELECT to save your preference.NOTES:Changing the handset ringer volume does not affect the base ringer volume. For more information on the base ringer volume, see Telephone base ringer volume on page 22.The handset ringer volume also determines the ringer volume of intercom calls (see Intercom on page 32).If the handset ringer volume is set to off, that handset ringer is silenced for all incoming calls; however, that handset still plays the paging tone when initiating the handset locator feature (see Handset locator on page 31).While the telephone is ringing, press OFF/CLEAR or MUTE/REMOVE to silence the ringer temporarily on that handset only (see Temporary ringer silencing on page 23).Ringer toneYou can choose one of 10 ringer tones for the handset.Follow steps 1 and 2 in Ringer volume on this page.Press DIR or CID to scroll to >Ringer tone, then press MENU/SELECT.Press DIR or CID to sample each ringer tone.Press MENU/SELECT to save your preference.NOTE: If you turn off the handset ringer volume, you will not hear ringer tone samples.LCD languageYou can select the language used for all screen displays.Press MENU/SELECT in idle mode.Press DIR or CID to scroll to >Settings.Press MENU/SELECT twice to select >LCD language.Press DIR or CID to select English,Français or Español.Press MENU/SELECT to save your preference.1.2.3.4.5.••••1.2.3.4.1.2.3.4.5.Ringer volumeRinger tone>1LCD language>English
13Telephone settingsHandset settingsVoicemail waiting (visual message waiting) indicatorIf you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. New voicemail and appear on the handset screen.NOTES:Your telephone service provider might alert you to new voicemail messages with a stutter (broken) dial tone. Contact your telephone service provider for more details.This feature does not indicate new messages recorded on your telephone’s built-in answering system.For more information about the difference between your answering system and voicemail, see About answering system and voicemail on page 50.Clear voicemail indicationUse this feature when the telephone indicates there is new voicemail but there is none. This may occur, for example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail message and icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicator. To manually turn off the new voicemail indicator:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Settings, then press MENU/SELECT.Press DIR or CID to scroll to >Clr voicemail, then press MENU/SELECT. The screen shows TURN OFF INDICATOR?Press MENU/SELECT to turn the voicemail indication off. A confirmation tone sounds.-OR-Press OFF/CLEAR to cancel the procedure.NOTE: For information about using your voicemail service, contact your telephone service provider for assistance.•••1.2.3.4.HANDSET 1New voicemail10/2010:30PMTURN OFFINDICATOR?10/2010:30PM
14Telephone settingsHandset settingsKey toneThe handset is programmed to beep with each key press. You can turn Key tone off, so there are no beeps when you press keys.Press MENU/SELECT in idle mode.Press DIR or CID to scroll to >Settings, then press MENU/SELECT.Press DIR or CID to scroll to >Key tone, then press MENU/SELECT.Press DIR or CID to select On or Off.Press MENU/SELECT to save your preference.Set date/timeThe answering system announces the day of the week and time of each message received prior to playing it. If CID time sync is On (see CID time synchronization on page 15) and you subscribe to caller ID service, the day, month and time are set automatically with each incoming call (see About caller ID on page 44). However, the year must be set so that the day of the week can be calculated from the caller ID information.Follow the steps below to set the month, day, year and time.Follow steps 1 and 2 in Key tone on this page.Press DIR or CID to scroll to >Set date/time, then press MENU/SELECT.Press MENU/SELECT to choose >Date & time.Use the dial pad keys (0-9) to enter the two-digit number (01-12) for the month.Use the dial pad keys (0-9) to enter the two-digit number (01-31) for the day.Use the dial pad keys (0-9) to enter the two-digit number (00-99) for the year. Press MENU/SELECT.Use the dial pad keys (0-9) to enter the two-digit number (01-12) for the hour.Use the dial pad keys (0-9) to enter the two-digit number (00-59) for the minute.Press DIR or CID to choose AM or PM. Press MENU/SELECT to confirm. A confirmation tone sounds.NOTE: If the date and time are not set and the handset is powered up, SET DATE appears on the screen to prompt you to set the date and time. You can set the date and time in this time or set them later by pressing OFF/CLEAR to show the idle mode.1.2.3.4.5.1.2.3.4.5.6.7.8.9.Key tone>OnSET DATE11/20/09SET TIME10:30 PM
15Telephone settingsCID time synchronizationCID time sync is programmed to be on. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call (see About caller ID on page 44). You can turn CID time sync off, so the handset will show the date and time as you manually set (see Set date/timeon page 14).Press MENU/SELECT in idle mode.Press DIR or CID to scroll to >Settings, then press MENU/SELECT.Press DIR or CID to scroll to >Set date/time, then press MENU/SELECT.Press DIR or CID to scroll to >CID time sync, then press MENU/SELECT.Press DIR or CID to select On or Off.Press MENU/SELECT to save your preference.Home area codeIf you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.This feature makes it easy for you to place a call from the caller ID history. If you dial 10 digits to make a local telephone call, do not use this home area code feature. If you do, you will not be able to place calls from your caller ID history as they have only seven digits.Follow steps 1 and 2 in CID time synchronization on this page.Press DIR or CID to scroll to >Home area code, then press MENU/SELECT.Press the dial pad keys to enter your three-digit area code. Press MUTE/REMOVE to delete digits while entering.Press MENU/SELECT to save the setting.NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to make a local call (area code + telephone number), you will need to delete your home area code. While the home area code displaying in step 4 above, press and hold MUTE/REMOVE. The home area code is now restored to its default setting of _ _ _ (empty).1.2.3.4.5.6.1.2.3.4.Handset settingsHome area code___CID time sync>On
16Telephone settingsDial modeThe dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.Press MENU/SELECT in idle mode.Press DIR or CID to scroll to >Settings, then press MENU/SELECT.Press DIR or CID to scroll to >Dial mode, then press MENU/SELECT.Press DIR or CID to select Tone or Pulse.Press MENU/SELECT to save the setting.NOTE: If you have dial pulse (rotary) dialing service only, refer to Temporary tone dialingon page 28 to temporarily switch from dial pulse to touch-tone dialing during a call.WebsiteYou can use this feature to view the AT&T website address on the handset.Press MENU/SELECT in idle mode.Press DIR or CID to scroll to >Website, then press MENU/SELECT.The screen shows www.telephones.att.com.Press MENU/SELECT to finish the view.1.2.3.4.5.1.2.3.4.Handset settingsDial mode>Tonewww.telephones.att.com
17Telephone settingsUse the answering system menu of a system handset to turn on or off the answering system, record your announcement, activate the call screening, change the number of rings, set the remote access code, activate the message alert tone and select the recording time of incoming messages.AnnouncementThe announcement is the greeting callers hear when calls are answered by the answering system.The telephone has a default announcement, “Hello. Please leave a message after the tone.” You can use this announcement, or record your own announcement.You can record an announcement up to 90 seconds. The system does not record any announcement shorter than two seconds.To play the current announcement:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press MENU/SELECT to choose >Announcement. The system announces, “To play, press 2. To record, press 7.”Press 2 to play the current announcement from the speakerphone.Press DIR/VOLUME to increase or press CID/VOLUME to decrease the message playback volume.Press SPEAKER to switch between speakerphone and handset earpiece.Press EQUALIZER to select the equalizer setting to change the quality of the audio of the handset to best suit your hearing (see Equalizer on page 28).If use the handset earpiece, press AUDIO ASSIST to make some voices to sound louder and clearer (see Audio assist on page 28). Press again to stop this feature.1.2.3.4.••••Answering system settings>AnnouncementDelete all old2-Play 3-Delete5-Stop 7-Record
18Telephone settingsTo record a new announcement:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press MENU/SELECT to choose >Announcement. The system announces, “To play, press 2. To record, press 7.”Press 7. The system announces, “Record after the tone, press 5 when you are done.”Face the handset and speak towards the microphone to record your announcement.Press 5 when you finish the recording. The handset plays back the recorded announcement.NOTE: If the answering system memory is full, when you press 7 in step 3, the answering system announces, “Memory is full.” You must delete some messages before you can record a new announcement. Refer to Message playback on page 53.To delete your announcement:Follow steps 1 through 4 in To play the current announcement on page 17 to play the announcement.Press 3 during playback to delete your recorded announcement. The system announces, “Announcement deleted.”If your announcement is deleted, calls are answered with the default announcement, “Hello. Please leave a message after the tone.”Answering modeUnless you change it, the answering system is on and ready to record messages. If the answering system is on, the ANS ON icon displays on the handset screen and the ANS ON light on the telephone base is on. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.Using the handset:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press DIR or CID to scroll to >Answer on/off, then press MENU/SELECT.Press DIR or CID to select between On and Off, then press MENU/SELECT to confirm the setting. A confirmation tone sounds.1.2.3.4.5.6.1.2.1.2.3.4.Answering system settings2-Play 3-Delete5-Stop 7-RecordAnswer on/off>OnRECORD ANNC...5-Stop
19Telephone settingsUsing the telephone base:Press ANS ON to turn the answering system on or off. If the answering system is turned on, it announces, “Calls will be answered.” If the answering system is turned off, it announces, “Calls will not be answered.”NOTES:You can turn the answering system on or off from either the handset or the telephone base, but you must use the handset to change the other answering system settings.During an incoming call, if the answering system is off, press ANS ON if you wish to immediately send the call to the answering system. If the answering system is on, press ANS ON if you wish to stop sending the call to the answering system.If the answering system is off and there is an incoming call, the system answers after 10 rings and announces to the caller, “Please enter your remote access code.” For more information, see Remote access on page 58.If the answering system has less than three minutes of recording time left, when you turn on the answering system using the handset, it displays Less than 3 min to record. The telephone base announces, “Less than three minutes to record.”If the memory of the answering system is full, when you turn on the answering system using the handset, it displays Memory full. The telephone base announces, “Memory is full.”You cannot turn the answering system on or off while a handset is on a call or the telephone base is playing messages.Call screening setupYou can choose whether incoming messages are played through the speaker on the telephone base while they are being recorded.To change the settings:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press DIR or CID to scroll to >Ans sys setup. Press MENU/SELECT.Press MENU/SELECT to select >Call screening.Press DIR or CID to choose between On and Off.Press MENU/SELECT to confirm your setting. A confirmation tone sounds.NOTE: For more details about the feature call screening, see Call screening on page 51.•••••••1.2.3.4.5.6.Answering system settingsCall screening>On
20Telephone settingsNumber of ringsYou can set the answering system to answer an incoming call after two, four or six rings. You can also select toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after four rings.To set the number of rings:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press DIR or CID to scroll to >Ans sys setup. Press MENU/SELECT.Press DIR or CID to scroll to ># of rings, then press MENU/SELECT.Press DIR or CID to scroll and choose among 2,4,6 or Toll saver.Toll saver - the answering system answers a call after two rings if you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges if you are calling from out of your local area.Press MENU/SELECT to confirm your setting. A confirmation tone sounds.NOTE: If you subscribe to a voicemail service offered through your telephone service provider, see About answering system and voicemail on page 50.Remote access codeTo access your answering system remotely from any touch-tone telephone, you need to enter a two-digit number (00-99). Unless you change it, the remote access code is 19.To change the remote access code:Follow steps 1 through 3 in Number of rings on this page.Press DIR or CID to scroll to >Remote code, then press MENU/SELECT.Press DIR or CID to select the remote access code, or use the dial pad keys to enter the correct number (00-99).Press MENU/SELECT to confirm your setting. A confirmation tone sounds.NOTE: For more details about the feature remote access, refer to Remote access on page 58.1.2.3.4.5.•5.1.2.3.4.Answering system settingsRemote code19# of rings>4
21Telephone settingsMessage alert toneWhen the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off.To change the setting:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press DIR or CID to scroll to >Ans sys setup. Press MENU/SELECT.Press DIR or CID to scroll to >Msg alert tone, then press MENU/SELECT.Press DIR or CID to choose between On and Off.Press MENU/SELECT to confirm your setting. A confirmation tone sounds.NOTES:The message alert tone beeps only if all the conditions below are met:Answering system is on.Message alert tone setting is on.There are new messages.To temporarily turn off the message alert tone, see Temporarily turning off the message alert tone on page 52.Recording timeYou can select the recording time (up to one, two or three minutes) for each message (incoming message) callers can record in the answering system.To set the recording time:Follow steps 1 through 3 in Message alert tone on this page.Press DIR or CID to scroll to >Recording time, then press MENU/SELECT.Press DIR or CID to scroll and choose from 1 minute,2 minutes or 3 minutes.Press MENU/SELECT to confirm your setting. A confirmation tone sounds.NOTE: You can only set the recording time for incoming messages. You cannot set the recording time for memos. (Individual memos can be up to three minutes. Refer to Recording and playing memos on page 56.)1.2.3.4.5.6.•–––•1.2.3.4.Msg alert tone>OffAnswering system settingsRecording time>3 minutes
22Telephone settingsWhen the telephone is not in use, press VOLUMEon the telephone base to set the ringer volume level (1-6), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off” when you set the volume to 0.NOTE: If a handset is on an outside call or accessing the answering system, the telephone base volume cannot be changed.Telephone base ringer volume
23Making, answering and ending a callMaking a callTo make a call:Press PHONE/FLASH, then wait for the dial tone.-OR-Press SPEAKER to use the speakerphone, then wait for the dial tone.Use the dial pad keys to enter the telephone number.On hook dialing (predialing):Use the dial pad keys to enter the telephone number (up to 30 digits).Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).Press MUTE/REMOVE or OFF/CLEAR to make corrections.Press PHONE/FLASH to call.-OR-Press SPEAKER to call using the speakerphone.-OR-Press and hold OFF/CLEAR to return to the idle mode.NOTES:Pressing PHONE/FLASH to access services from your telephone service provider does not affect the elapsed time.When a handset is on a call, if another handset attempts to access the directory, speed dial list, caller ID history or answering system, the screen shows Not available at this time.Temporary ringer silencingTo silence the ringer temporarily on that handset only:While the telephone is ringing, press OFF/CLEAR or MUTE/REMOVE.To silence the ringer temporarily on the telephone base:While the telephone is ringing, press VOLUME on the telephone base.This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.NOTE: Unless the ringer volume is turned off on that handset, each handset rings when there is an incoming call.1.2.1.••2.••••Telephone operation888-722-7702Ringer muted10/2010:30PMPhone 0:01:30 888-722-770210/2010:30PMThe screen displays the elapsed time as you talk (in hours, minutes and seconds).
24Telephone operationAnswering a callPress any dial pad key (known as Any Key Answer) or PHONE/FLASH.-OR-Press SPEAKER to use the speakerphone.SpeakerphoneDuring a call, press SPEAKER to switch between speakerphone and normal handset use.Press OFF/CLEAR to hang up.NOTE: After installing the battery in the handset, the screen may show LOW BATTERY. If you use the speakerphone at this time, the battery may become depleted. Follow the instructions in Battery charging on page 7.Ending a callPress OFF/CLEAR.-OR-Put the handset in the telephone base or charger to end the call (known as Auto Off).••••Making, answering and ending a callSpeaker 0:01:30 888-722-770210/2010:30PM
25Telephone operationRedialEach handset stores the 20 numbers most recently called in the redial list.To review numbers in the redial listPress REDIAL/PAUSE in idle mode.Press DIR or CID, or press REDIAL/PAUSE repeatedly to scroll through the 20 recently called numbers (up to 30 digits each). The handset beeps twice at the beginning or end of the list.Press OFF/CLEAR to exit the redial list.NOTE: If you access an empty redial list, the handset sounds an error tone.To call a number from the redial listWith the desired number from redial displaying, press PHONE/FLASH or SPEAKER to dial (known as Display Dial).-OR-Press PHONE/FLASH or SPEAKER and then wait for the dial tone.Press REDIAL/PAUSE. The screen shows the number most recently called. If it is not the desired number, press DIRor CID to scroll to the desired number.Press MENU/SELECT. The handset dials the displayed number.NOTE: If you access an empty redial list, the handset sounds an error tone.To copy a number from the redial list to the directoryWhile reviewing the desired number in the redial list, press MENU/SELECT twice to edit the telephone number. Refer to step 5 in To create a new directory entry on page 37.Press MENU/SELECT to add the name. Refer to step 7 in To create a new directory entry on page 37.Press MENU/SELECT to store your new directory entry. The handset shows Saved and sounds a confirmation tone.1.2.3.•1.2.3.1.2.3.REDIAL 888-722-770210/2010:30PMEDIT NUMBER888-722-7702_EDIT NAME_
26Telephone operationTo delete a number in the redial listWhile reviewing a number in the redial list, press MUTE/REMOVE to delete the displayed number from the redial list.•Redial
27Telephone operationOptions while on callsVolume controlWhile on a call, press DIR/VOLUME to increase or press CID/VOLUME to decrease the listening volume.When the volume reaches the minimum or maximum setting, you hear two beeps.NOTE: The handset earpiece volume setting (1-5) and speakerphone volume setting (1-6) are independent.MuteUse the mute function to turn off the microphone while on a call. You can hear the caller, but the caller does not hear you.To mute the call:Press MUTE/REMOVE. When mute is on, the handset screen shows Muted for a few seconds and the MUTEicon appears until you turn off mute.To end mute:Press MUTE/REMOVE and then resume speaking. When mute is off, Microphone on appears temporarily on the handset screen.-OR-Mute is automatically canceled when you end the call.NOTE: The mute feature is automatically canceled if you press PHONE/FLASH(see Flash/call waiting on this page).Flash/call waitingFor more information on caller ID with call waiting, refer to About caller ID on page 44. If you subscribe to call waiting service provided by your telephone service provider, you hear a beep if someone calls you while you are already on a call.Press PHONE/FLASH to put your current call on hold and take the new call.Press PHONE/FLASH anytime to switch back and forth between calls.••••Muted10/2010:30PM
28Telephone operationOptions while on callsEqualizerYou can use the equalizer feature to change the quality of the audio of the handset to best suit your hearing.While on a call, listening to a message or announcement on the handset, press EQUALIZER to select the equalizer setting Treble 1,Treble 2,Bass or Natural (the default setting). The current setting appears temporarily on the handset screen.Audio assistYou can use this feature to make some voices to sound louder and clearer while you are on a call, listening to a message or announcement by using the handset earpiece.To turn on this feature:While you are on a call, listening to a message or announcement by using the handset earpiece, press AUDIO ASSIST.The handset screen shows Audio assist on for a few seconds and the AUDIO ASSIST icon appears until you turn off this feature.To turn off this feature:Press AUDIO ASSIST. The handset screen shows Audio assist off for a few seconds.-OR-This feature is automatically canceled when you end the call.You must press AUDIO ASSIST every time you want to activate the feature.NOTE: The audio assist™ feature is automatically canceled if you switch from the handset earpiece (normal handset use) to the speakerphone.Temporary tone dialingIf you have dial pulse (rotary) dialing service only, you can temporarily switch from dial pulse to touch-tone dialing during a call.During a call, press TONE . Buttons pressed after this send touch-tone signals.Use the dial pad keys to enter the number.The telephone automatically returns to pulse dial mode after you end the call.••1.2.3.Audio assiston10/2010:30PMAudio assist™ is a trademark of Advanced American Telephones.
29Telephone operationOptions while on callsChain dialingWhile on a call, you can initiate a dialing sequence from numbers stored in the directory, caller ID history or redial list. Doing this can be useful if you need to access numbers other than telephone numbers (such as bank account numbers or access codes).To access the directory while on a call:Press MENU/SELECT.Press DIR or CID to scroll to >Directory, then press MENU/SELECT.Press DIR or CID to scroll or press the dial pad keys (0 through 9) to find the desired entry (see To search by name on page 39).Press MENU/SELECT. The telephone automatically dials the displayed number.To access the caller ID history while on a call:Press MENU/SELECT.Press DIR or CID to scroll to >Call log, then press MENU/SELECT.Press DIR or CID to scroll to the desired entry. (If necessary to view the dialing options, press #. See To view the dialing options on page 47 for more details.)Press MENU/SELECT. The telephone automatically dials the displayed number.To access the redial list while on a call:Press REDIAL/PAUSE. The screen shows the number most recently called. If it is not the desired number, press DIR or CID to scroll to the desired number.Press MENU/SELECT. The handset dials the displayed number.NOTES:While on a call, you cannot edit a directory entry or copy a caller ID entry into the directory.If someone else is already using the directory, speed dial list, caller ID history or answering system, when you attempt to access one of them, the screen shows Not available at this time.Press OFF/CLEAR to exit directory, caller ID history or redial list and return to the call without dialing the displayed number.•1.2.3.4.•1.2.3.4.•1.2.•••>DirectoryCall logCharlie Johnson888-883-2445Phone 0:01:30 888-722-770210/2010:30PMROBERT BROWN800-360-412110/208:30PMREDIAL 888-722-7702
30Telephone operationJoin a call in processIf you have more than one handset (see Adding and registering a handseton page 60), a handset is already on a call and you would like to join the call:Press PHONE/FLASH or SPEAKER on another system handset.To exit the call:Press OFF/CLEAR or place the handset in the telephone base or charger.The call does not end until all handsets hang up.NOTE: You can only use up to four system handsets at the same time on an outside call. If you attempt to use another handset to join the call, the handset screen shows Unable to call Try again.••Options while on calls
31Telephone operationYou can use the handset locator feature to find misplaced handsets.To start the paging tone:Press HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds.To stop the paging tone:Press PHONE/FLASH,SPEAKER, or any dial pad key (0-9, , or #) on the handset(s).-OR-Press HANDSET LOCATOR on the telephone base.-OR-Put the handset in the telephone base or charger.NOTES:If you press OFF/CLEAR or MUTE/REMOVE on a handset, the ringer of that handset is silenced but the paging tone continues on the other handsets.If the handset is accessing the answering system, on a call (intercom call or outside call), or out of range, that handset does not beep when paged.You cannot use the handset locator feature while the telephone base is playing messages or the answering system is being accessed remotely.•••••••Handset locator
32Telephone operationTo make and answer an intercom callIf you have more than one handset (see Adding and registering a handseton page 60), you can use the intercom feature for conversations between handsets.Press MENU/SELECT on your handset when not in use.Press DIR or CID to scroll to >Intercom, then press MENU/SELECT.If you have two handsets, your handset screen shows Calling HANDSET X.If you have more than two handsets, your screen shows INTERCOM TO: Use the dial pad keys to select the other handset. Your handset screen shows Calling HANDSET X.The other handset rings and its screen shows HANDSET X is calling.To answer the intercom call, press any dial pad key (0-9, , or #), PHONE/FLASH or SPEAKER on the other handset. Both handsets now show Intercom.To end an intercom call, press OFF/CLEAR or place the handset back in the telephone base or charger. Both handsets now show Intercom ended.NOTES:Before the intercom call is answered, you can cancel the intercom call by pressing OFF/CLEAR on your originating handset.If the other handset is not answered within 100 seconds, is in use, on a call or is out of range, your originating handset shows Unable to call Try again.Pressing OFF/CLEAR or MUTE/REMOVE temporarily silences the intercom ringer.If you have four handsets, when two handsets are on an intercom call, the other two system handsets can be used on an outside call (see Join a call in process on page 30) or a separate intercom call.If you have five handsets and four of them are on intercom calls, you can use the other handset for an outside call.1.2.•••3.4.•••••IntercomINTERCOM TO:CallingHANDSET XIntercom
33Telephone operationTo answer an incoming call during an intercom callIf you receive an incoming outside call during an intercom call, there is an alert tone.To answer the incoming outside call:Press PHONE/FLASH. The intercom call ends automatically.To end the intercom call without answering the incoming outside call:Press OFF/CLEAR. The intercom call ends and the handsets ring for the incoming call.To let the answering system answer the incoming outside call:Do nothing. Continue with the intercom call. If the answering system is on, it answers the incoming call after the number of rings you have set.•••Intercom
34Telephone operationCall transfer using intercomIf you have more than one handset (see Adding and registering a handseton page 60), you can use the intercom feature to transfer an outside call to another system handset.During a call, press MENU/SELECT on your handset.Press DIR or CID to scroll to >Intercom, then press MENU/SELECT.If you have two handsets, the outside call is put on hold and your handset screen shows Calling HANDSET X. The other handset rings and its screen shows HANDSET X is Calling.If you have more than two handsets, your screen shows INTERCOM TO: Use the dial pad keys to enter a handset number. The outside call is put on hold and your handset screen shows Calling HANDSET X.The other handset rings and its screen shows HANDSET X is Calling.To answer the intercom call on the other handset, press any dial pad key (0-9, , or #), PHONE/FLASH or SPEAKER. The outside call is still on hold and both handsets now show Intercom. You can now have a private conversation between the system handsets.NOTES:To cancel the transfer and return to the external call before the intercom call is answered, press OFF/CLEAR or PHONE/FLASH on your handset.If the other handset is not answered within 100 seconds, is in use, on a call or is out of range, the calling handset shows Unable to call Try again on its screen and automatically returns to the external call.1.2.••3.••INTERCOM TO:CallingHANDSET XIntercomPhone 0:00:2010/2010:30PM
35Telephone operationFrom this intercom call, you have the following options:You can let the other handset join you on the outside call in a three-way conversation. Follow the steps below:Press MENU/SELECT on the calling handset.Press DIR or CID to scroll to >Share call.Press MENU/SELECT.You can transfer the call. Press OFF/CLEAR, or place your handset back in the telephone base or charger. Your handset screen shows Call Transferred.The other handset automatically connects to the outside call.-OR-Press MENU/SELECT on your handset. Press MENU/SELECT twice to select >Transfer.You can press PHONE/FLASH on the original system handset to end the intercom call or the other person can end the intercom call by pressing OFF/CLEAR, or by placing the other handset back in the telephone base or charger. The outside call continues with the original system handset.4.•a.b.c.••CallTransferred>Share callTransferCall transfer using intercom
36Directory overviewShared directoryIf you have more than one handset (see Adding and registering a handset on page 60), the directory is shared by all handsets. Changes made to the directory on any one handset apply to all.NOTE: Only one handset can review the directory at a time. If another handset attempts to enter the directory, the screen shows Not available at this time.Directory memory capacityThe directory can store up to 100 entries, with a maximum of 15 alphanumeric characters (including spaces) for the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (see To search by name on page 39).If there are already 100 entries, the screen shows Directory full. You cannot store a new number until you delete one.If the directory is empty, when you access it, the screen shows Directory empty.Exiting the directoryPress OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. Press and holdOFF/CLEAR to return to the idle mode.Speed dial overviewThis telephone has 10 speed dial locations where you can assign telephone numbers from the directory you wish to dial numbers using only one key press. For more details, refer to Speed dial locations on page 42.If you have more than one handset (see Adding and registering a handset on page 60), the speed dial locations are shared by all handsets. Changes made to the entries in the speed dial locations on any one handset apply to all.NOTE: Only one handset can access the speed dial locations at a time. If another handset attempts to access the speed dial locations, the screen shows Not available at this time.DirectoryCharlie Johnson888-883-2445Directory full>0: Charlie John1: Robert Brown
37DirectoryCreate directory entriesTo create a new directory entryPress MENU/SELECT in idle mode.Press DIR or CID to scroll to >Directory, then press MENU/SELECT.Press DIR or CID to scroll to >Add contact.Press MENU/SELECT.Enter the telephone number when prompted.Copy a number from redial:Press REDIAL/PAUSE.Press DIR or CID or press REDIAL/PAUSE repeatedly to locate the number to copy.Press MENU/SELECT to copy the number.-OR-Use the dial pad keys to enter a number (up to 30 digits).Press DIR or CID to move the cursor to the right or left.Press and hold REDIAL/PAUSE to enter a three-second dialing pause(a P appears).Press MUTE/REMOVE to erase digits.Press and hold MUTE/REMOVE to erase all digits.Press MENU/SELECT to save the number in the display.Enter the name when prompted. Use the dial pad keys and refer to Character chart on page 38 to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key.Press DIR or CID to move the cursor to the right or left.Press 0 to add a space.Press MUTE/REMOVE to erase characters.Press and hold MUTE/REMOVE to erase all characters.1.2.3.4.5.•a.b.c.•––––6.7.••••ENTER NUMBER888-883-2445_ENTER NAMECharlie Johnson_
38DirectoryThe first letter of every word is capitalized. The remaining letters in a word start as lower case letters as shown in the character chart below:DialKeyCharacters by number of key press123456789101111.- ‘ () #&/ ,2abcABC23defDEF34gh iGHI 45jklJKL56mn oMNO67pqr sPQRS78tuvTUV89wx y zWXYZ90space 0Press MENU/SELECT to store your new directory entry. The handset shows Saved and a confirmation tone sounds.NOTES:The screen shows Number already saved if the number is already in the directory. You cannot save the same number more than once.If you pause for too long while creating an entry, the procedure times out and you have to begin again.To add a predialed telephone number to the directoryWhile the handset is in idle mode, use the dial pad keys to enter the telephone number (up to 30 digits).Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).Press MUTE/REMOVE to make corrections.Press MENU/SELECT to edit the telephone number. Refer to step 5 in To create a new directory entry on page 37.Press MENU/SELECT to edit the name. Refer to step 7 in To create a new directory entry on page 37.Press MENU/SELECT to store your new directory entry. The handset shows Saved and sounds a confirmation tone.•8.••1.••2.3.4.Create directory entriesEDIT NUMBER888-883-2445_EDIT NAMECharlie Johnson_888-883-2445
39DirectoryReviewing the directoryTo review directory entriesPress DIR when in idle mode to show the first entry in the directory. Directory empty appears if there are no directory entries.-OR-You can also show the first entry in the directory by pressing MENU/SELECT when in idle mode. Press DIRor CID to scroll to >Directory, then press MENU/SELECT twice to select >Review.Press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name.NOTES:If the telephone number in the directory exceeds 15 digits, < appears in front of the telephone number. Press TONE to move towards the end of the telephone number or press # to move towards the beginning of the telephone number.If you pause for too long while reviewing an entry, the procedure times out and you have to begin again.To search by namePress DIR when in idle mode to show the first entry in the directory.When an entry appears, press the dial pad keys (0-9) to start a name search (alphabetical search).The directory shows the first name beginning with the first letter associated with the dial pad key if there is an entry in the directory that begins with that letter. Press DIR or CID to scroll through the entries beginning with that letter.To see other names that start with the letters on the same dial pad key, keep pressing the key until the desired letter is shown. The names appear in alphabetical order.1.2.••1.2.3.Christine Smith888-722-7702Charlie Johnson888-883-2445Charlie Johnson888-883-2445
40DirectoryFor example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:If you press 5 (JKL) once, J and then Jennifer displays.If you press 5 (JKL) once, J displays. Press CID.Jessie displays.If you press 5 (JKL) twice, K and then Kevin displays.If you press 5 (JKL) three times, L and then Linda displays.If you press 5 (JKL) four times, 5 displays.If you press 5 (JKL) five times, J displays and then Jennifer displays again.NOTE: If you press a key (0-9) and no name starts with the letters on that key, the directory shows the entry that matches the next letter in the directory.••••••Reviewing the directory
41DirectoryYou can dial, delete or edit the displayed directory entry.See To review directory entries or To search by name on page 39 to show an entry from the directory first.To dial a directory numberWhile reviewing a directory entry, press PHONE/FLASH or SPEAKER to dial the displayed telephone number from the directory (known as Display Dial).To delete a directory entryWhile reviewing a directory entry, press MUTE/REMOVE.The screen shows Delete contact?Press MENU/SELECT to delete the displayed entry from the directory. The handset shows Deleting... and then Contact deleted with a confirmation tone. Once deleted, you cannot retrieve that entry.-OR-Press OFF/CLEAR to exit and leave the entry intact.NOTE: If the directory entry you deleted is also in the speed dial location, the telephone will automatically clear the speed dial location that entry occupied.To edit a directory entryWhile reviewing a directory entry, press MENU/SELECT.The screen shows EDIT NUMBER with the current number of the entry.Follow step 5 in To create a new directory entry on page 37.Press MENU/SELECT to save the number in the display. The screen shows EDIT NAME with the current name of the entry.Follow step 7 in To create a new directory entry on page 37 to edit the characters.Press MENU/SELECT to confirm. The handset shows Saved with a confirmation tone and then shows the updated entry.•1.2.1.2.3.4.5.Dialing, deleting and editing a directory entryRobert Brown800-360-4121Robert BrownDelete contact?Contact deletedEDIT NUMBER360-4121_EDIT NAMERobert_Phone 0:00:20Robert Brown10/2010:30PM
42DirectorySpeed dial locationsTo assign or reassign a directory entry to a speed dial locationPress MENU/SELECT in idle mode.Press DIR or CID to scroll to >Directory. Press MENU/SELECT.Press DIR or CID to scroll to >Speed dial. Press MENU/SELECT.To assign a speed dial location, press DIR or CID to scroll to an empty speed dial location.-OR-To reassign a speed dial location, press DIR or CID to scroll to the desired speed dial location.Press MENU/SELECT. The screen shows Copy from Directory... and then the directory.Press DIR or CID to browse through the directory and find the desired entry.-OR-Use the alphabetical search to find the desired entry. Refer to steps 2 and 3 in To search by name on page 39.Press MENU/SELECT to confirm. The name (up to 12 characters) of the desired directory entry appears in the selected speed dial location.NOTES:If the directory is empty, when you press MENU/SELECT in step 5, the screen shows Directory empty.If the speed dial location you selected is occupied, the new directory entry you selected replaces the old one. Take caution not to replace entries you do not wish to delete from the speed dial locations.To clear a speed dial locationFollow steps 1 through 3 in To assign or reassign a directory entry to a speed dial location on this pageto enter the speed dial list.Press DIR or CID to scroll to a speed dial location.Press MUTE/REMOVE to clear the selected speed dial location. Speed dial empty appears temporarily and then <empty> appears in that speed dial location.NOTE: Clearing the speed dial locations does not affect the entries in the directory.1.2.3.4.5.6.7.••1.2.3.>Speed dialReview>0: <empty>1: Robert BrownCharlie Johnson888-883-2445>0: Charlie John1: Robert Brown>0: Charlie John1: Robert Brown>0: <empty>1: Robert Brown
43DirectoryTo dial a speed dial numberWhen in idle mode, press and hold a dial pad key (0 through 9) to display the desired speed dial entry.The handset automatically dials out the displayed number.-OR-Press OFF/CLEAR within one second to stop dialing the displayed number.NOTE: If the speed dial location you selected is empty, the screen shows the speed dial list.1.2.Speed dial locations
44This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring.Information about caller ID with call waitingCaller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call. It may be necessary to change your telephone service to use this feature. Contact your telephone service provider if:You have both caller ID and call waiting, but as separate services (you may need to combine these services).You have only caller ID service, or only call waiting service.You don’t subscribe to caller ID or call waiting services.There are fees for caller ID services. In addition, services may not be available in all areas.This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date are sent by the telephone service provider along with the call information.The caller ID information may not be available for every incoming call. The callers may intentionally block their names and/or telephone numbers.NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.About home area codeSee Home area code on page 15 to determine if you should enter your area code. Entering the area code changes how numbers are displayed in the caller ID history and how to return a call from the caller ID history (see To view the dialing options on page 47).•••About caller IDCaller IDChristine Smith888-722-770210/2010:30PM
45Caller IDHow caller ID history (call log) worksThe telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. If you have more than one handset (see Adding and registering a handset on page 60), this information is common to all handsets, so changes made in any handset are reflected in all other handsets. If you answer a call before the information appears on the screen, it does not show in the caller ID history.NOTE: The caller ID information might not be available for every incoming call. The callers might intentionally block their names and/or telephone numbers (see Reasons for missing caller ID information on page 46).Memory matchIf the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.For example, if Christine Smith calls, her name appears as Chris if this is how you entered into your directory.NOTE: The number shown by your caller ID is in the format sent by the telephone service provider. The telephone service provider usually delivers ten-digit telephone numbers (area code plus telephone number). If the telephone number of the caller does not match a number in your directory, the name appears as it is delivered by the telephone service provider. For example, if the telephone service provider includes the area code and the directory number does not, the name appears as delivered by the telephone service provider.Caller ID historyChrist888-722-770210/2010:30PM
46Caller IDMissed (new) calls indicatorWhen you have calls that have not been reviewed, the handset idle screen shows XX missed calls.All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID history entry marked NEW, the number of missed calls decreases by one.If you do not want to review the missed (new) calls one by one, but you still want to keep them in the caller ID history, you can press and hold OFF/CLEAR for four seconds when the handset is idle. All the entries in the caller ID history are considered old (reviewed), and the missed calls message goes away.Reasons for missing caller ID informationThere are occasions when other information or no information shows for various reasons:Screen message ReasonPRIVATE NAME The caller prefers not to show the name.PRIVATE NUMBER The caller prefers not to show the telephone number.PRIVATE CALLER The caller prefers not to show the name and telephone number.UNKNOWN NAME Your telephone service provider cannot determine the caller’s name.UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s telephone number.UNKNOWN CALLERYour telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message.Caller ID operationHANDSET 116 missed calls10/2010:30PMHANDSET 110/2010:30PM
47Caller IDTo review the caller ID historyReview the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. Call log emptyappears if there are no records in the caller ID history.When a handset is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call.-OR-You can also review the caller ID history by pressing MENU/SELECT. Press DIR or CID to scroll to >Call log, then press MENU/SELECT twice to select >Review.Press DIR or CID to scroll through the list. A double beep sounds when the list reaches the beginning or end of the caller ID history.Press OFF/CLEAR to exit the caller ID history.NOTES:If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history.Only one handset can review the caller ID history at a time. If another handset attempts to enter the caller ID history, it shows Not available at this time.To view the dialing optionsAlthough the caller ID history entries received typically have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can follow the steps below to change the number of digits that you dial from or store in the directory:Follow steps 1 and 2 in To review the caller ID history on this page to find the entry.Before dialing or saving the telephone number in the directory, press # repeatedly to show different dialing options for local and long distance numbers.-OR-Before dialing or saving the telephone number in the directory, press 1 repeatedly if you need to add or remove 1 in front of the telephone number.NOTE: If you do not need to dial the area code for local calls, make sure to program your home area code (see Home area code on page 15).1.2.3.••1.2.Christine Smith888-722-770210/2010:30PMCaller’s nameCaller’s numberAppears when the call is missed and not reviewed.Date of callTime of callRobert Brown800-360-412110/2010:45PMPress #1-800-360-4121Press #360-4121Press #1-360-4121Press #800-360-4121Press 11-800-360-4121Press 1800-360-4121-OR-Caller ID operation
48Caller IDTo dial a caller ID history numberWhile reviewing the caller ID history, press DIR or CID to browse through the caller ID history and find the entry.Press PHONE/FLASH or SPEAKER to dial the displayed telephone number from the caller ID history (known as Display Dial).NOTES:If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history. But, the telephone can still dial out all digits (up to 24 digits) of that telephone number.You might need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls. For details, see To view the dialing options on page 47.To delete caller ID history entriesTo delete a caller ID history entry:While reviewing the caller ID history, press DIR or CID to browse through the caller ID history and find the entry.Press MUTE/REMOVE to delete the displayed entry from the caller ID history. A confirmation tone sounds. Once deleted, you cannot retrieve that entry.To delete all caller ID history entries:Press MENU/SELECT in idle mode.Press DIR or CID to scroll to >Call log. Press MENU/SELECT.Press DIR or CID to scroll to >Del all calls. Press MENU/SELECT. The screen shows Delete all calls?Press MENU/SELECT to delete all entries from the caller ID history. A confirmation tone sounds. Once deleted, you cannot retrieve an entry.-OR-Press OFF/CLEAR to exit and leave all entries in the caller ID history intact.1.2.••1.2.1.2.3.4.Caller ID operationChristine Smith888-722-770210/2010:30PMPhone 0:01:30Christine Smith10/2010:40PM>Del all callsReviewDelete allcalls?
49Caller IDSaving a caller ID history entry in the directoryWhile reviewing the caller ID history, press DIR or CID to browse through the caller ID history and find the desired entry.Press MENU/SELECT. The screen shows EDIT NUMBER.Use the dial pad keys to modify the telephone number (up to 24 digits).Press DIR or CID to move the cursor to the right or left.Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a P appears).Press MUTE/REMOVE to erase digits.Press and hold MUTE/REMOVE to erase all digits.Press MENU/SELECT to save the number in the display. The screen shows EDIT NAME.Use the dial pad keys and refer to Character chart on page 38 to modify the name (up to 15 characters).Press DIR or CID to move the cursor to the right or left.Press 0 to add a space.Press MUTE/REMOVE to erase characters.Press and hold MUTE/REMOVE to erase all characters.Press MENU/SELECT to confirm. The screen shows Saved with a confirmation tone.NOTES:The screen shows Number already saved if the number is already in the directory. You cannot save the same number more than once.If the directory is full, the screen shows Directory full.If you try to save a caller ID history entry to the directory without a number, Unable to save displays.If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history. But, the telephone can still save all digits (up to 24 digits) of that telephone number from the caller ID history in the directory.You might need to change how a caller ID number is saved in the directory if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls. For details, see To view the dialing options on page 47.1.2.3.••••4.5.••••6.•••••Caller ID operationChristine Smith888-722-770210/2010:30PMEDIT NUMBER722-7702_EDIT NAMEChris_
50Answering system and voicemailAbout answering system and voicemailYour telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.If and New voicemail display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.If you have voicemail provided by your telephone service provider, we recommend setting your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.Answering system new message indicationWhen there are new messages (including memos) on the answering system, the number of new messages stored flashes in the message window on the telephone base and the icon and XX new messagesappear on the screen of each system handset. If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages.To listen to messages recorded on your digital answering system, use the Play messages menu from a handset or press PLAY/STOP on the telephone base (see To listen to messages on page 53).Answering systemHANDSET 116 new messages10/2010:30PM
51Answering systemAnswering system overviewVoice promptsThe system provides voice prompts to guide you through recording announcements and remote access.Message capacityThe answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to the minutes you set (see Recording time on page 21; the individual memos can be up to three minutes), and the approximate recording time is 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.At the beginning of messages playback, if the answering system has less than three minutes of recording time left, the answering system announces, “Less than three minutes to record.” If the memory is full, the answering system announces, “Memory is full.”If the memory is full, the number of messages and F flash alternately in the message window, and Rec mem full appears on the handset screen. You must delete some messages before recording new ones.NOTE: If the message is low or full, the answering system also prompts when you turn on the answering system. For more details, see Answering mode on page 18.Call screeningCall screening on the telephone base:If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base when a call arrives.You can turn call screening on or off using the handset (see Call screening setup on page 19). When call screening is off, you can temporarily turn on the call screening by pressing PLAY/STOP or VOLUME on the telephone base. The call screening will be off for the next incoming call.If call screening is on and you want to adjust the playback volume to a comfortable level (1-8) while it is recording messages, press VOLUME on the telephone base. This volume setting is shared with message playback, so when you play messages at volume 1, they play at a very low volume. If you turn up the volume for playback, the call screening for the next incoming message plays at the same volume level.If call screening is on and you want to silence the telephone base while it is recording messages, press PLAY/STOP on the telephone base. The call screening will be on for the next incoming call.
52Answering systemCall screening on a handset:If the answering system is on, the handset shows To screen call, press SELECT when a call arrives.Press MENU/SELECT on the handset. The announcement and the incoming message broadcast from the handset speakerphone.Press DIR/VOLUME to increase or press CID/VOLUME to decrease the message playback volume.Press SPEAKER to switch between speakerphone and handset earpiece.Press EQUALIZER to select the equalizer setting to change the quality of the audio of the handset to best suit your hearing (see Equalizer on page 28).If use the handset earpiece, press AUDIO ASSIST to make some voices to sound louder and clearer (see Audio assist on page 28). Press again to stop this feature.NOTE: If you have more than one handset, you can use the telephone base and only one handset to call screening at the same time.Call interceptWhile call screening, you can press PHONE/FLASH orSPEAKER on the handset to stop recording and speak to the caller.Temporarily turning off the message alert toneFollow the step below to temporarily silence the message alert tone:When the telephone base is in idle mode, press any telephone base key (except HANDSET LOCATOR).The message alert tone is activated again with the next incoming message.NOTES:When the telephone base is in idle mode, if you press DELETE to temporarily silence the message alert tone, there is a voice prompt to direct you to press DELETE again to delete all old messages (see To delete all old messages at the telephone base on page 55). If you are not going to delete all old messages, wait at least 5 seconds to allow the telephone base to return to idle mode.To turn off the message alert tone, see Message alert tone on page 21.1.2.•••••••Answering system overviewTo screen call,press SELECT
53Answering systemMessage playbackTo listen to messagesYou can use either a handset or the telephone base to play messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first).At the beginning of messages playback, if the answering system has less than three minutes of recording time left, the answering system announces, “Less than three minutes to record.” If the memory is full, the answering system announces, “Memory is full.” When playback begins, the total number of messages is announced. Before each message, you hear the day and time it was received. After the last message, you hear “End of messages.”NOTES:If the date and time is not set when a message is recorded, the system announces, “Time and date not set” before the message is played. To set the date and time, see Set date/time on page 14.Only one handset or the telephone base can access the answering system at a time.While a handset is on an outside call, you cannot play messages.To listen to messages at the telephone base:Press PLAY/STOP on the telephone base to listen to the messages.The system announces the number of messages, then begins playback. The message sequence is shown on the message window.Press PLAY/STOP to stop the playback.NOTE: If there are no messages in the answering system, when in step 1 above, the system announces, “You have no message.”To listen to messages at the handset:Press MENU/SELECT when in idle mode.Press MENU/SELECT to choose >Play messages.To play new messages, press MENU/SELECT to choose >Play new msgs.-OR-To play old messages, press DIR or CID to scroll to >Play old msgs. Press MENU/SELECT.The system announces the number of messages, then begins playback. The message sequence is shown on the handset’s screen. Press 5 to stop the playback.NOTE: If there are no messages in the answering system, the handset shows No message and announces, “You have no message.”•••1.2.3.1.2.3.4.5.16 new messages3-Delete 5-Stop4-Repeat 6-SkipMSG #1/1610:30PM
54Answering systemOptions during playbackWhen a message is playing, you can adjust the playback volume, skip, repeat, or delete the message.When messages are playing on the telephone base:Press VOLUME to adjust the message playback volume (1-8).To repeat the message currently playing, press REPEAT after the answering system plays the day and time the current message was received.To listen to the previous message, press REPEATwhile the answering system is playing the day and time the current message was received.Press SKIP to skip to the next message.Press SLOW to slow message playback. The message window shows SL. Press again to stop slowing playback.Press DELETE to delete the message. The telephone base announces, “Message deleted.”Press PLAY/STOP to stop the playback.When messages are playing on the handset:Press DIR/VOLUME to increase or press CID/VOLUME to decrease the message playback volume.Press SPEAKER to switch between speakerphone and handset earpiece.To repeat the message currently playing, press 4 after the answering system plays the day and time the current message was received.To listen to the previous message, press 4 while the answering system is playing the day and time the current message was received.Press 6 to skip to the next message.Press EQUALIZER to select the equalizer setting to change the quality of the audio of the handset to best suit your hearing (see Equalizer on page 28).If use the handset earpiece, press AUDIO ASSIST to make some voices to sound louder and clearer (see Audio assist on page 28). Press again to stop this feature.Press 3 to delete the message. The handset announces, “Message deleted.”Press 5 to stop the playback.••••••••••••••••Message playback
55Answering systemMessage playbackTo delete all old messagesUse this feature to delete all old messages. Once deleted, you cannot retrieve the deleted messages. New (unheard) messages cannot be deleted until you have listened to them.NOTE: If there are no old messages and you press DELETE again on the telephone base, the system announces, “You have no old message.” On the handset, when you select Delete all old, the screen shows No message.To delete all old messages at the telephone base:Press DELETE on the telephone base. The system announces, “To delete all old messages, press DELETE again.”Press DELETE within three seconds. The system announces, “All old messages deleted.”To delete all old messages at the handset:Press MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press DIR or CID to scroll to >Delete all old.Press MENU/SELECT. The screen shows Delete all old messages?Press MENU/SELECT to confirm. The screen shows Deleting... and then All old msgs deleted! with a confirmation tone sounds.-OR-Press OFF/CLEAR to exit and leave all old messages intact.1.2.1.2.3.4.5.>Delete all oldRecord memo
56Answering systemRecording and playing memosMemos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone.To record a memoPress MENU/SELECT when in idle mode.Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT.Press DIR or CID to scroll to >Record memo.Press MENU/SELECT. The system announces, “Record after the tone. Press 5 when you are done.”Speak towards the microphone on the handset after a long beep. You can record a memo up to three minutes. Memos shorter than two seconds are not recorded.Press 5 to stop recording. The system announces, “Recorded“ to confirm the recording has finished.NOTE: If the answering system memory is full, when you press MENU/SELECT in step 4, the answering system announces, “Memory is full.”To play back memosMemos are stored as messages. See Message playback on page 53 for instructions on playback and deletion.1.2.3.4.5.6.RECORD MEMO...5-STOP
57Answering systemMessage window displaysThe message window on the telephone base displays the total number of messages. See the table below for other message window displays.0There are no messages in the answering system.0(flashing)After a power failure, the number in the message window flashes to indicate the date and time need to be set.0-6Telephone base ringer volume while adjusting.1-8Speaker volume level of the telephone base while adjusting.1-99 Total number of messages and memos.Current message number during old message playback.••1-99(flashing)Total number of new messages and memos. The number flashes when there are new messages that have not been reviewed.Current message number during new message playback.After a power failure, the number in the message window flashes to indicate the date and time need to be set.•••1-99 and F(alternating)Memory is full. Messages must be deleted before new messages can be recorded.SL The message playback is slowing.--The answering system is being programmed by a system handset.The answering system is answering a call or recording a memo or announcement.The answering system is being accessed remotely.•••
58Answering systemRemote accessYou can access the answering system remotely by dialing your home telephone number from any touch-tone telephone.To remotely access the answering system:Dial your telephone number from any touch-tone telephone.When the answering system answers, enter the two-digit remote access code (19, unless you have changed it; refer to Remote access code on page 20). The answering system automatically announces the number of messages (new or old) if there are any.If there are new messages, the answering system automatically begins to play new messages only.-OR-If there are no new messages, the answering system automatically begins to play all old messages.You can also enter the remote commands:Play all messages1Press to listen to all messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first).Play new messages2Press to listen to new messages only.Delete a message3Press during a message playback to delete the current message.Delete all old messages33Press to delete all old messages.Replay current or previous message4To repeat the message currently playing, press 4 after the answering system plays the day and time the current message was received.To listen to the previous message, press 4 while the answering system is playing the day and time the current message was received.Stop5Press to stop playback and recording.Play help menu* 5Press to listen to a list of remote commands.Skip to next message6Press during playback to skip the current message and advance to the next message.Record a announcement* 7Press to record a new announcement. Begin speaking after the long beep.Exit8 or hang upPress to end remote access (the call is terminated).Turn system on or off0Press to turn the answering system on or off.1.2.3.4.
59Answering systemRemote accessHang up to end the call and save all messages.There is a wallet card listing the remote commands at the back of this user’s manual. Cut it out and keep it in your wallet for quick reference.NOTES:If you do not enter a valid remote access code, the system answers the call automatically.If the date and time is not set when a message is recorded, the system announces, “Time and date not set.”If there are no messages in the answering system, the system announces, “You have no message.”If there are no new messages in the answering system, when you press 2 to play back new messages, the system announces, “You have no new message.”At the beginning of new messages playback, if the answering system has less than three minutes of recording time left, the answering system announces, “Less than three minutes to record.” If the memory is full, the answering system announces, “Memory is full.”If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.If the memory is full, the answering system answers after 10 rings and announces, “Memory is full. Enter the remote access code.” Enter your remote access code to access the messages and announcements.When the answering system is turned off, the telephone answers after 10 rings, and announces, “Please enter your remote access code.”5.••••••••
60Your telephone can support up to five cordless handsets (AT&T model TL30100, sold separately). The handset needs to register with the telephone base before use. You must register each handset separately.The handsets provided within your product box are already registered as HANDSET 1 and so forth. Additional handset are assigned numbers in the order they are registered (HANDSET 2 to HANDSET 5).When first purchased, all expansion handsets alternately show 1.Press HS LOC on Base 4 sec and 2.Then press # on Handset on the screen. The new handset should be charged without interruption for at least 30 minutes before registering to the telephone base.To register a handset to your telephone base:Make sure the handset is out of the telephone base or charger and alternately shows 1.Press HS LOC on Base 4 sec and 2.Then press # on Handsetbefore you begin the registration.Press and hold HANDSET LOCATOR on the telephone base for about four seconds (until the IN USE light on the telephone base is on) and then release the button.Press # on the handset. The screen shows Registering...Please wait. It takes up to 60 seconds to complete the registration. Handset registered and then HANDSET X appears on the screen, with X being the handset number (1-5) and the handset beeps. The handset is now registered with the telephone base.If the registration is not successful, the handset screen shows Registration failed. Please start again from steps 1-3 above.NOTE: You cannot register a handset if any other system handset is in use.1.2.3.AppendixAdding and registering a handsetHANDSET 210/2010:30PM1.Press HS LOCon Base 4 sec--/----:--2.Then press #on Handset--/----:--HandsetregisteredRegistering...Please wait
61AppendixYou can deregister handsets. You may need to deregister your handsets if:You have five registered handsets and need to replace a handset.-OR-You wish to change the designated handset number of your registered handsets.You must first deregister ALL the handsets, and then register each handset you wish to use again, one at a time.Please read carefully through all the instructions on this page before beginning the deregistration process.To deregister all handsets:Press and hold HANDSET LOCATOR on the telephone base for about 10 seconds (until the IN USE light starts to flash), then release the HANDSET LOCATOR button.Immediately press HANDSET LOCATOR again. You must press HANDSET LOCATOR while the IN USE light is still flashing. (The light flashes for about seven seconds. If the light stops flashing, start again with step 1 above.)It takes up to 60 seconds to complete the deregistration process. The handset screen alternately shows 1.Press HS LOC on Base 4 sec and 2.Then press # on Handset to wait for re-registration.To re-register the handset(s) to the telephone base, follow the registration instructions in Adding and registering a handset on page 60.NOTES:If the deregistration process is not successful, you might need to reset the system and try again. To reset: You may reset by unplugging the power from the telephone base and plugging it back in.You cannot deregister the handset(s) if any other system handset is in use.••1.2.3.••Deregistering all handsetsHANDSET 210/2010:30PM2.Then press #on Handset--/----:--1.Press HS LOCon Base 4 sec--/----:--
62AppendixScreen icons, indicator lights and alert tones(flashing)Low battery; place the handset in the telephone base or charger to recharge. or or Indicates the battery voltage level.(animated display)or(animated display)Battery is charging.The speakerphone is in use.The handset ringer is turned off.New voicemail received from the telephone service provider.New message in the answering system.10/16MSG # While playing messages, the sequence of the message currently playing. (XX/YY; XX is the sequence of the message currently playing; YY is the total number of all new or old messages.)ANS ON Answering system is turned on.AUDIOASSISTThe audio assist feature is on.MUTE Microphone is muted.NEW While reviewing the caller ID history, missed calls that have not been reviewed.Screen iconsHANDSET 116 missed callsMSG #10/1610:30PM
63AppendixHandset indicator lightsVisual ringer lightFlashes when there is an incoming call or the telephone base is paging all handsets.CHARGE lightOn when the handset is charging in the telephone base or charger.Backlight (lighted display and dial pad)On when a call is coming in.On when a key is pressed. SPEAKER lightOn when the speakerphone is in use.Screen icons, indicator lights and alert tonesTelephone base indicator lightsVisual ringer lightFlashes when there is an incoming call.IN USE lightOn when the handset is in use, when the answering system is answering an incoming call, when the answering system is being accessed remotely, or when the telephone base is registering a handset.Flashes slowly when another telephone on the same line is in use or when the telephone is deregistering all handsets.Flashes quickly when there is an incoming call. ANS ON/OFF lightOn when the built-in answering system is on.
64AppendixHandset alert tonesOne short beep(Key tone or playback confirmation tone)A key is pressed.Plays at the end of each message.One long beep(Recording or playback confirmation tone)Start or end recording.Plays at the end of all messages.Two short beeps(Error tone)Command has failed.You have reached the beginning or end of the list.You have reached the minimum or maximum listening volume.Three short beeps(Out-of-range or no-power-at-base warning tone)The handset is out of range, failed to register to the telephone base or there is no power at the telephone base.Three short high-pitched beeps(Confirmation tone)The telephone has completed the command successfully.Four short beeps(Low-battery warning tone)Low battery warning.Telephone base alert tonesOne short beep(Playback confirmation tone)Plays at the end of each message.Beeps every 10 seconds(Message alert tone)Message alert.One long beep(Recording or playback confirmation tone)The answering system starts recording a message if call screening is on.Plays at the end of all messages.Screen icons, indicator lights and alert tones
65Appendix1.Press HS LOCon Base 4 sec(alternately display)2.Then press #on HandsetThe handset has not been registered to the telephone base.Audio assistoffThe audio assist feature is off.Audio assistonThe audio assist feature is on.Call log empty You are accessing an empty caller ID history.CalltransferredIf you have more than one handset, you have transferred an outside call to another cordless handset.CallingHANDSET XIf you have more than one handset, the handset is calling another handset (for intercom calls).If you have more than one handset, the handset is going to transfer an outside call to another handset.••Directory empty There are no directory entries.Directory full The directory is full. You cannot save any new entries unless you delete some current entries.Ended You have just ended a call.HANDSET Xis callingIf you have more than one handset, another handset is calling.Incoming call There is a call coming in.Intercom If you have more than one handset, the handset is on an intercom call.Intercom ended If you have more than one handset, the intercom call has just ended.Intercom to:If you have more than two handset, you have started the intercom process, and need to enter the number of the handset you wish to call.If you have more than two handset, you have started transferring a call, and need to enter the desired handset number.••Less than 3 minto recordThe system has less than three minutes of recording time left.Line in use An extension telephone on the same line or one of the handsets is in use (if you have more than one handset)LOW BATTERY The battery needs to be charged.Handset display screen messages
66AppendixMicrophone on Mute is off so the other party can hear your voice.Muted The microphone is off.New voicemail There are new voicemail messages from your telephone service provider.No battery You place the handset in the telephone base or charger without installing a battery in that handset.No line There is no telephone line connected.No message There are no messages in the answering system.Not availableat this timeIf you have more than one handset, someone else is already using the directory, speed dial list, caller ID history or answering system.Numberalready savedThe telephone number you have entered is already stored in the directory.Out of range orno pwr at BaseThe handset has lost communication with the telephone base. Paging The telephone base is paging all handsets.Phone The handset is on a call.PLACE INCHARGERThe battery is very low. The handset should be placed in the telephone base or charger.Rec mem full The answering system memory is full.RegistrationfailedThe registration is not successful.Ringer muted The ringer is muted temporarily during an incoming call.Saved The entry is now in the directory.Speaker The handset speakerphone is in use.Unable to call.Try againIf you have more than one handset, failed intercom or two handsets are already on a call.While the handset is on a call, it is out of range or there is no power at the telephone base.••Unable to save You cannot save a caller ID history entry to the directory without a name and number.XX missed calls There are new calls in the caller ID history.XX new messages There are new messages in the answering system.Handset display screen messages
67AppendixTroubleshootingIf you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111.In Canada, dial 1 (866) 288-4268. When you call customer service, you will need the serial number or model number found on the bottom of the telephone base.My telephone doesn’t work at all.Make sure the power cord is securely plugged in.Make sure that the battery connector is securely plugged into the cordless handset.Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY, refer to Battery charging on page 7 for details.Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.You may need to purchase a new battery. Please refer to Battery installationon page 6.I cannot get a dial tone.First try all the suggestions above.Move the cordless handset closer to the telephone base. You might have moved out of range.If the previous suggestions don’t work, disconnect the telephone base from the telephone wall jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.I cannot dial out.First try all the suggestions in the item I cannot get a dial tone on this page.Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.•••••••••••••
68AppendixTroubleshootingCheck that all the telephones connected to the same telephone line are hung up.Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Dial mode on page 16).Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).My cordless handset isn’t performing normally.Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different, working electrical outlet not controlled by a wall switch.Move the cordless handset closer to the telephone base. You might have moved out of range.Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.Other electronic products such as HAM Radios and other DECT Phones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.Out of range or no pwr at Base appears on my cordless handset.Ensure that the telephone base is powered up.Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize.Move the cordless handset closer to the telephone base. You might have moved out of range.Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.Other electronic products such as HAM Radios and other DECT Phones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.•••••••••••••
69AppendixTroubleshootingThe batteries do not hold a charge.If the cordless handset is in the telephone base or charger and the charge light does not come on, refer to the item The charge light is off on this page.Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY, refer to Battery charging on page 7 for details.You may need to purchase a new battery. Please refer to Battery installationon page 6.The charge light is off.Make sure the power cord is plugged in correctly and securely.Make sure the battery is installed correctly in the handset. Follow the instructions in Battery installation on page 6 to install the battery.Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.Clean the cordless handset and telephone base charging contacts each month using a pencil eraser or cloth.I get noise, static, or weak signals even when I’m near the telephone base.If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 5). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.Other electronic products such as HAM Radios and other DECT Phones can cause interference with your cordless telephone. You may be able to improve the performance of your telephone by installing your telephone as far away as possible from these types of electronic devices.Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.Relocate your telephone to a higher location. The telephone will likely have better reception when installed in a high area.•••••••••••••
70AppendixTroubleshootingIf the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).I experience poor sound quality when using the speakerphone.For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up.When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE/REMOVE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE/REMOVE again to turn the microphone on.Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode.I hear other calls while using my telephone.Disconnect the telephone base from the telephone wall jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or telephone service. Call your telephone service provider (charges may apply).My calls cut in and out while I’m using my cordless handset.Other electronic products such as HAM Radios and other DECT Phones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless telephone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the telephone.Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.Relocate your telephone base to a higher location. The telephone will have better reception when installed in a high area.••••••••••
71AppendixTroubleshootingIf the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 5). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.My cordless handset does not ring when I receive a call.Make sure that the ringer is not turned off. Refer to Ringer volume on page 12.Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack. Make sure the power cord is securely plugged in.The cordless handset may be too far from the telephone base.Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephone start ringing.The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is the telephone wall jack. Contact your telephone service provider (charges may apply).Other electronic products such as HAM Radios and other DECT Phones can cause interference with your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.Completely remove then replace the battery. Place the cordless handset in the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.•••••••••••••
72AppendixTroubleshootingMy caller ID isn’t working.Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.Your caller must be calling from an area that supports caller ID.Both your and your caller’s telephone service providers must use caller ID compatible equipment.Make sure the home area code is set correctly in the telephone (see Home area code on page 15).If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line and the telephone wall jack (see Telephone base and charger installation on page 5). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.My telephone does not receive caller ID when on a call.Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.A icon shows on the display and I don’t know why.Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.I cannot retrieve voicemail messages.Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see About answering system and voicemail on page 50). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.Incomplete messages.If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the recording time you set (see Recording time on page 21).•••••••••
73AppendixTroubleshootingIf the caller pauses for longer than seven seconds, the answering system stops recording and disconnects the call.If the answering system’s memory becomes full during a message, the answering system announces, “Memory is full.“ The answering system stops recording and disconnects the call.If the caller’s voice is very soft, the answering system may stop recording and disconnects the call.If someone picks up the call at a telephone on the same line during a message, the answering system stops recording and disconnects the call. Part of the message may be lost.Difficulty hearing messages.Press VOLUME to adjust the speaker volume on the telephone base.Press DIR/VOLUME to increase the message playback volume on a handset.The answering system does not answer after correct number of rings.Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the ANS ON light is lit on the telephone base (see Answering mode on page 18).If toll saver is selected, the number of rings changes to two when there are new messages (see Number of rings on page 20).If the memory is full or the answering system is off, the answering system answers after 10 rings.In some cases, the answering system is affected by the ringing system used by the telephone service provider. If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Aboutanswering system and voicemail on page 50). To determine how many rings activate your voicemail, contact your telephone service provider.If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.The answering system announces “Time and date not set.”You need to reset the date and time (see Set date/time on page 14).•••••••••••••
74AppendixTroubleshootingThe answering system does not respond to remote commands.Make sure to enter your remote access code correctly (see Remote accesson page 58).Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system.The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.There may be interference on the telephone line you are using. Press dial pad keys firmly.The answering system does not record messages.Make sure the answering system is on (see Answering mode on page 18).Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted.If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Aboutanswering system and voicemail on page 50). To determine how many rings activate your voicemail, contact your telephone service provider.If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.Announcement is not clear.When you record your announcement, make sure you speak in a normal tone of voice, towards the microphone on the handset.Make sure there is no background noise (TV, music, etc.) while recording.I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.Make sure your computer is powered on.Make sure your Internet connection is working properly.Make sure that the software is installed and running for your nontraditional telephone service.Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.••••••••••••••
75AppendixIn a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.Common cure for electronic equipment:If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed:Disconnect the power to the telephone base.Disconnect the cordless handset battery, and spare battery, if applicable.Wait a few minutes.Connect power to the telephone base.Completely remove then replace the battery. Place the cordless handset into the telephone base.Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.••1.2.3.4.5.6.Troubleshooting
76AppendixMaintenanceTaking care of your telephoneYour cordless telephone contains sophisticated electronic parts, so it must be treated with care.Avoid rough treatment.Place the handset down gently.Save the original packing materials to protect your telephone if you ever need to ship it.Avoid waterYour telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.Electrical stormsElectrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.Cleaning your telephoneYour telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap.Do not use excess water or cleaning solvents of any kind.••••••••Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the telephone out by the unplugged cords.
77AppendixImportant safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.Safety informationRead and understand all instructions in the user’s manual. Observe all markings on the product.Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking. If this product is a cordless model, make sure the base is also away from the area.Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.If this product does not operate normally, read Troubleshooting on page 67 in this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to Limited warranty on page 81. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.Replace batteries only as described in Battery installation and charging on page 6 in your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if they are plugged into a ceiling or an under-the-table/cabinet outlet. CAUTION: Use only the power adapters provided with this product. To obtain a replacement, visit our website at www.telephones.att.com, or call 1 (800) 222–3111.In Canada, dial 1 (866) 288-4268.Especially about cordless telephonesPrivacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.••••••••••
78AppendixImportant safety informationPotential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.Precautions for users of implanted cardiac pacemakersCardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:Pacemaker patientsShould keep wireless telephones at least six inches from the pacemaker.Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.Should use the wireless telephone at the ear opposite the pacemaker.WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.Especially about telephone answering systemsTwo-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.SAVE THESE INSTRUCTIONS••••••
79AppendixFCC Part 68 and ACTAThis equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.If this product is equipped with a corded or cordless handset, it is hearing aid compatible.If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:Remain on the line and briefly explain the reason for the call before hanging up.Perform such activities in off-peak hours, such as early morning or late evening.Industry CanadaOperation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.This product meets the applicable Industry Canada technical specifications.••
80AppendixFCC Part 15This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules.These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20cm (8 inches) or more.This Class B digital apparatus complies with Canadian ICES-003.••••
81AppendixLimited warrantyThe AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.What does this limited warranty cover?The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?During the limited warranty period, the manufacturer’s authorized service representative repairs or replaces at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.How long is the limited warranty period?The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.What is not covered by this limited warranty?This limited warranty does not cover:PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; orPRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; orPRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; orPRODUCT to the extent that the problem is caused by use with non-AT&T accessories; orPRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; orPRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); orPRODUCT returned without a valid proof of purchase (see item 6 below); orCharges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.1.2.3.4.••••••••
82AppendixHow do you get warranty service?To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer notifies you and requests that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.What must you return with the PRODUCT to get warranty service?You must:Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; andInclude a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; andProvide your name, complete and correct mailing address, and telephone number.Other limitationsThis warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also have other rights that vary from state to state or province to province.Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation might not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you.Please retain your original sales receipt as proof of purchase.5.6.a.b.c.7.Limited warranty
83AppendixTechnical specificationsRF frequency band 1921.536MHz — 1928.448MHzChannels 5Operating temperature 32°F — 122°F0°C — 50°CTelephone base voltage(AC voltage, 60Hz)96 — 130VrmsTelephone base voltage(DC adapter output)DC6V @400mAHandset voltage DC2.4Charger voltage(AC adapter output)AC6V @300mAOperating times* Talk time (handset): up to seven hoursTalk time (speakerphone): up to five hoursStandby: up to seven days* Operating time varies depending on your actual use and the age of the battery.DECT 6.0 digital technologyThe AT&T DECT 6.0 products offer superior quality of voice and sound, high protection against wiretapping and better range than 2.4GHz and 5.8GHz phone systems, while not interfering with wireless routers. This is achieved through a unique antenna design and advances in noise filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in range competitions. Now calls can be taken in the basement, backyard and garage with exceptional sound quality.Telephone operating rangeThis cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office.
84AppendixIndexAAlert tones, 64Alphabetical search, 39Announcement, 17Answer a call, 24Answer an incoming call during an intercom call, 33Answering mode, 18Answering system, 50–59Answering system and voicemail, 50Answering system settings, 17–21Any key answer, 24Area code, 15, 44, 47Audio assist, 17, 28, 52, 54Auto off, 24BBase ringer volume (ringer volume control), 22Base volume control, 51, 54Battery charging, 7Battery installation, 6CCaller ID, 44Caller ID history (call log), 45–49Call intercept, 52Call screening, 19, 51Call transfer (intercom transfer), 34Call waiting, 27, 44Chain dialing, 29Character chart, 38Charger installation, 5CID time synchronization, 15Clock, 14DDate and time, 14Delete all entries from caller ID history, 48Delete messages, 54, 58Deregistering all handsets, 61Dial a directory number, 41Dial a number from caller ID history, 48Dial a redial list number, 25Dial a speed dial number, 43Dialing options, 47Dial mode, 16Directory, 36–41Directory storage, 37Display dial, 25, 41, 48Display screen messages, 65DSL filter, 5, 8EElapsed time, 23End a call, 24Equalizer, 17, 28, 52, 54FFlash, 27HHandset locator, 31Handset ringer tone (selectable ringer tone), 12Handset ringer volume (ringer volume control), 12Handset volume control, 17, 27, 52, 54
85AppendixIndexIImportant safety information, 77Indicator lights, 63Intercom call (intercom between handsets), 32KKey tone, 14LLanguage, 12Limited warranty, 81MMaintenance, 76Make a call, 23Memo, 56Memory match, 45Menu, 11–22Message alert tone, 21Message playback, 53Message window displays, 57Missed (new) call indicator, 46, 47Mute, 27NNumber of rings, 20, 50OOperation time, 83PPause, 23, 37Power adapter, 5Predialing (on hook dialing), 23RReasons for missing caller ID information, 46Recording time, 21, 51Redial, 25Registering a handset, 60Remote access, 58Remote access code, 20Remote commands, 58Repeat messages, 54, 58Ring tone, 12SScreen icons, 62Skip messages, 54, 58Slow message playback, 54Speakerphone switching, 17, 24, 52, 54Speed dial, 42–43TTabletop installation, 5Technical specifications, 83Temporary ringer silencing, 23Temporary tone dialing, 28Three-way conversation, 30, 35Toll saver, 20Troubleshooting, 67VVoicemail, 13, 50Voice prompts, 51Volume, 12, 17, 22, 27, 51, 52, 54WWall mount installation, 8Website, 16
AppendixFold here.Cut along dotted line.Action Remote commandPlay all messages .....................1Play new messages..................2Delete the message.................3 (during message playback)Delete all old messages ........33Repeat or go back....................4Call your telephone number, then enter your two-digit remote access code (preset to 19).TL32100/TL32200/TL32300 DECT 6.0 cordless telephone/answering system with caller ID/call waiting© 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.Stop..................................................5Help menu ....................................*5Skip the message......................6Record announcement ...........*7End remote access call ..........8 (or hang up)Turn system on or off .............0Remote access wallet cardThe wallet card below lists the commands needed to control your answering system from any touch-tone telephone.
Audio assist™ is a trademark of Advanced American Telephones.© 2010 Advanced American Telephones. All Rights Reserved.AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.Printed in China. Issue 1 AT&T 02/10.www.telephones.att.com

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