Unitron Hearing UWCRT1 Hearing AId User Manual 360 BTEgd eng

Unitron Hearing, Inc. Hearing AId 360 BTEgd eng

User Guide 029-

Moxi™behind-the-ear (BTE)hearing aid guide
Your hearing aidsHearing healthcare professional:_________________________________________________________Telephone: _________________________________Model: ____________________________________Serial number:______________________________Replacement batteries: Size 312Warranty: __________________________________Program 1 is for: ____________________________Program 2 is for: ____________________________Program 3 is for: ____________________________Program 4 is for: ____________________________Date of purchase: ___________________________Thank youThank you for choosing Unitron Moxi hearingaids.At Unitron, we care deeply about people withhearing loss. We work closely with hearinghealthcare professionals to make advanced,purpose-driven solutions available toeveryone.
Quick referenceChanging batteriesON/OFFPlus (+)SignsonLow battery warning2 beeps every30 minutesBattery size312Push buttonswitching programsvolume control; right aid=louder,left aid=softercomfort clarity control;right aid=clarity, left aid=comfortTable of contentsYour hearing aid at a glance....................................................2Putting your hearing aids on your ears...................................4Turning your hearing aids on and off .....................................6Battery information .................................................................8Tips for wearing hearing aids for the first time......................11Operating instructions...........................................................13Using the telephone ..............................................................18Caring for your hearing aids ..................................................21Cleaning your hearing aids....................................................22Signature features of your hearing aids ...............................24Assistive listening devices ....................................................27Troubleshooting guide ..........................................................28Warnings ...............................................................................33Warning to hearing aid dispensers (to comply with the U.S.Food and Drug Administration (FDA) regulations) ............38Compliance information ........................................................41Client feedback......................................................................43Hearing improvement scale ..................................................44off open
2 3Your hearing aid at a glance1Tube - sound travels down the tube to the speaker unitand that is attached to your hearing aid2Microphone - sound enters your hearing aid via themicrophones. Microphone shield - protectsmicrophones from dirt & debris3Push button - switches between listening programs,comfort clarity setting or changes the volume level,depending on your customized fitting4Battery door/on & off - close the door to turn on yourhearing aid, partly open the door to turn off yourhearing aid. Opening the door all the way gives youaccess to change the battery5Dome - holds the tube in place in your ear canal6Retention piece - helps prevent the dome and slimtube from moving out of the ear canal7Speaker unit - amplifies the sound and sends it directlyinto the ear canal8Custom mold - holds the hearing aid in place andcontains the speaker unit122334567712248
BTEs with custom shells1. Hold the custom shellbetween your thumb andindex finger. The openingshould be pointing intowards your ear canalwith the BTE restingupwards over the top ofyour ear.2. Carefully insert thecustom shell into your ear.The shell should fit intoyour ear snugly andcomfortably.3. Place the hearing aid overthe top of your ear.Putting your hearing aids on your earsYour behind-the-ear (BTE) may be color-codedwith a small dot on the battery door:red = right ear; blue = left ear.BTEs with tubes1. Hold the tube where itattaches to the dome andgently push the dome intoyour ear canal. The tubeshould lie flush againstyour head and not stickout.2. Place the hearing aid overthe top of your ear.3. Place the retention piecein your ear so it rests at thebottom of the opening ofyour ear canal.4 5
Note: When turning yourhearing aid on and off while itis on the ear, grasp the top andbottom of the hearing aid withyour index finger and thumb.Use the index finger of youropposite hand to open andclose the battery door.Turning your hearing aids on and offYour hearing aids have a three-positionbattery door that acts as an off/on switch andthat allows access to the batterycompartment.1. ON: Close the battery door fully.Note: It may take 5 seconds before thehearing aid turns on. Your hearing healthcareprovider can additionally increase the startup delay if required.2. OFF: Partially open the battery door.3. OPEN: Fully open the battery door toaccess and change the battery.6 71. 2. 3.
Replacing the battery1. Gently swing out the battery door withyour fingernail.2. Grasp the battery with your thumb andindex finger and remove.3. Insert the new battery into the batterycompartment with the plus (+) sign on thebattery facing the same way as the plus (+)sign on the edge of the battery door. Thiswill ensure that the battery door closesproperly.Note: If the battery is inserted incorrectly, thehearing aid will not turn on.4. Close the battery door.Battery informationTo replace the battery, fully open the batterydoor for access to the battery compartment.Low battery warningTwo long beeps indicate the hearing aidbattery is low. After the low battery warning,you may experience some reduction in soundquality. This is normal and can be remedied byinserting fresh batteries into the hearing aids.If you are not able to hear the low batterywarning, your hearing healthcare professionalcan change the pitch or loudness of the lowbattery warning. If you prefer, it can be turnedoff entirely.Your hearing aids are designed to generate a lowbattery warning every 30 minutes until youchange the batteries, but depending on thecondition of the batteries, they may die beforeanother low battery warning occurs. Therefore, itis recommended that the batteries are replacedas soon as possible once you hear the lowbattery warning.8 91. 2. 3. 4.
Tips for wearing hearing aids for thefirst time1. Start in a quiet room at home first to getused to the new sound quality. Sounds likethe ticking of a clock, the humming of thecomputer, the beep of the microwave or therustling of clothes or paper may seem loudto you at first, because you have not beenhearing them properly for a long time.2. Read aloud to yourself and learn to correctthe volume of your own voice when you arewearing the hearing aids.3. Talk to different people and learn how todistinguish between different soundpatterns again.4. It will take some time before you arecompletely used to your hearing aids andcan fully enjoy the benefits.5. Wear your hearing aids for as many hoursa day as you can, and for a little longereach day.Caring for batteriesAlways discard batteries in a safe andenvironmentally friendly way.To prolong battery life, remember to turn yourhearing aids off when not in use.Remove the batteries and keep the batterydoor open while hearing aids are not in use.This will allow internal moisture to evaporate.10 11
Operating instructionsPush buttonYour hearing aids are equipped witha push button which can be set forswitching between programs,adjusting your volume, or adjusting comfortclarity control (available on Moxi 20 and 12only).Program controlIf you have an active push button programcontrol, each time you push the button, youwill move to a new program.6. Make notes at the back of this booklet,write down difficult situations and describewhat any unpleasant noises were like. Thisinformation will help your hearinghealthcare professional to fine-tune thedevices better for you.7. Involve your family and friends in thisfamiliarization period. For example, asksomeone to set the television to acomfortable volume.8. When you are beginning to get used towearing the hearing aids, wear them inmore difficult listening environments suchas the office, at parties or in restaurants.This can be difficult even for people whocan hear normally. Give yourself time toregain your ability to hear in these difficultsituations.9. Make your hearing aids part of youreveryday life and be patient with yourselfuntil you have retrained yourself tointerpret the sounds correctly.12Program 1(e.g. automatic program) 1 beepProgram 2(e.g. speech in noise) 2 beepsProgram 3(e.g. easy-t/telephone) 3 beepsProgram 4 (e.g. music) 4 beepsEasy-t/telephone (see pg 18) short melodyDuoLink (if enabled) Opposite ear beeps the(see pg 15) same as side being adjusted13
Comfort clarity control(available with Moxi 20 and 12)If the push button has been configured as acomfort clarity control – press the pushbutton on your right hearing aid to increaseclarity of speech; press the push button onyour left hearing aid to decrease overall noiseor improve listening comfort. After each presswait for about 4-5 seconds to allow thehearing aid to adjust to the new setting.As you change the comfort clarity level, yourhearing aids will beep.Note: As the comfort clarity control movestoward the midpoint section, the effect on soundis minimized.Your hearing aids beep to indicate whichprogram you are in.Volume controlIf your push button has been configured as avolume control, you can adjust the volumelevel by pushing the button. Press the pushbutton on your right hearing aid to increasethe loudness; press the push button on yourleft hearing aid to decrease the loudness.As you change the volume control, yourhearing aids will beep.Comfort clarity control setting BeepsIdeal comfort and clarity level 1 beepIncrease sound clarity level short beepIncrease listening comfort short beepMaximum sound clarity level 2 beepsMaximum listening comfort level 2 beeps15Volume setting BeepsRecommended volume level 1 beepTurning volume up short beepTurning volume down short beepMaximum volume level 2 beepsMinimum volume level 2 beeps14
Remote controlYour hearing aids may also come with anoptional remote control which allows you toswitch between different listening programs,and change your volume or comfort claritysettings.DuoLinkIf DuoLink is enabled, the hearing aid canalso be set so that by changing the volume,programs or comfort clarity settings on onehearing aid, both will be adjusted.For example, if your push button is configuredas a program control and DuoLink is enabled,when you press the button on your righthearing aid, the program will change on bothhearing aids.LearningYour Moxi 20 and 12 hearing aids will learnyour adjustments in different environments, ifthis feature has been enabled by your hearinghealthcare professional. Over time, thehearing aids will adjust the default settings tothe levels that you typically use.Your hearing healthcare professional can helpyou identify your different settings.16 17
hearing aid it will automatically return to theprevious listening program. If the hearing aiddoes not switch to the telephone programautomatically when the telephone receiver isplaced in proximity, the magnet for easy-thearing aids should be attached to thetelephone receiver. The magnet is designed tostrengthen the magnetic field at the ear pieceof hearing aid compatible telephones.To affix the optional easy-t magnet:1. Clean the telephone receiver.2. Hold the magnet near the “listening end”of your telephone receiver and release it(Figure 1). The magnet will flip to theappropriate side and seek the optimalposition on the telephone receiver.Using the telephoneAs telephones do not all work the same, youmay experience different results fromdifferent phones. You can use many phonesby simply holding the receiver to your ear,without the need to change to a dedicatedtelephone program on your hearing aid.Remember to move the handset slightly up orback to find the position that sounds best toyou.Depending on the phone type you use, yourhearing healthcare professional might haveselected a dedicated phone program on yourhearing aids. Therefore your hearing aid mayhave an automatic telephone program (easy-tfeature), which automatically switches you toa dedicated telephone program when yourhearing aid is close to a telephone receiver.You will hear a short melody to indicate youare in the telephone (easy-t) program.When the receiver is moved away from the18 19Figure 1 Figure 2 Figure 3
Caring for your hearing aidsOpen the battery door when not in use.Always remove your hearing aids when usinghair care products. The hearing aids canbecome clogged and cease to functionproperly.Do not wear your hearing aids in the bath orshower or immerse them in water.If your hearing aids do become wet, do notattempt to dry them in an oven or microwave.Do not adjust any controls. Open the batterydoors immediately, and allow your hearingaids to dry naturally for 24 hours.Protect your hearing aids from excessive heat(hair dryer, vehicle glove box or dashboard).Ensure you do not twist or squeeze the tubewhen your hearing instruments are placed intheir case.3. Place the double-sided tape in this optimalposition on the telephone receiver (Figure2) and attach the magnet to the tape(Figure 3).If your hearing aids are configured to workwith the wireless uDirect™neck wornaccessory, you might benefit from aBluetooth®hands free option. Refer to theuDirect user guide for more information.If DuoLink is enabled for the automatic phoneprogram, both hearing aids are synchronizedand the listening preference for the oppositeear will also change when an automaticphone program is activated.Your hearing healthcare professional mayalso set up a phone program that you canaccess via the push button on your hearingaid or via your remote control (optional).20 21
Custom shells and domesClean the domes and shellson the outside daily with adamp cloth. Avoid gettingany water in and around thespeaker units (microphonesheilds) and custom shells.Note: The tubes, speakers, domes or customshells should never be rinsed or submerged inwater as water drops may block sound ordamage the electrical components of thehearing aid.Domes should be replaced by your hearinghealthcare professional every 3-6 months.If your shells require further cleaning, thespeaker waxguard may be plugged andrequire replacing. See your hearinghealthcare professional.Regular use of a dehumidifier, such as a Dri-Aid kit, can help prevent corrosion andprolong the life of your hearing aids.Do not drop your hearing aids or knock themagainst hard surfaces.Cleaning your hearing aidsEar wax is natural and common. Ensuringyour hearing aids are free of ear wax is animportant step in your daily cleaning andmaintenance routine.Never use alcohol to clean your hearing aids,custom molds or domes.Do not use sharp tools to dislodge ear wax.Sticking household items into your hearingaids or custom molds can seriously damagethem.22 23
As you adjust the comfort clarity control, yourhearing aids will gradually learn yourpreferred comfort clarity settings.DuoLinkWith DuoLink, your hearing aids wirelesslycommunicate with each other. As you make aprogram, comfort clarity or volume change onone hearing aid, the other hearing aidautomatically changes as well.Binaural Phone (Available with Moxi 20 and 12)The Binaural Phone feature enables you tohold a landline or mobile phone to one earand hear the sound clearly in both ears,automatically. No accessories are required.uDirect™and uTVThe uDirect and uTV are optional accessoriesfor all Moxi hearing aids.uDirect provides easy, hands-free access toBluetooth enabled devices, such as mobilephones. It also has a wired audio jack to plugSignature features of your hearing aidsComfort clarity control (Available with Moxi 20and 12)With the comfort clarity control, your hearingaids automatically adjust to focus on hearingspeech more clearly or providing comfort innoisy situations in the automatic program.Some Moxi hearing aid models provide acontrol for comfort clarity.Adjusting the comfort clarity control up causesyour hearing aids to focus more on speechclarity. Adjusting the comfort clarity controldown causes your hearing aids to softenbackground noise, providing more comfort.Comfort clarity control adjustments can bemade using the push button on your hearingaids or a remote control. Please talk with yourhearing healthcare professional to find if yourhearing aids have been programmed for thecomfort clarity control.24 25
Assistive listening devicesListening in public placesTelecoils pick up electromagnetic energy andconvert it into sound. Your hearing aid’stelecoil option can help you listen in publicplaces equipped with telecoil compatibleassistive listening devices such as a loopsystem. When you see thissymbol, it means that there isloop system installed; this loopsystem is compatible with yourhearing aid. Please contact your hearinghealthcare professional for more informationon loop systems.in devices like MP3 players.uTV is used with the uDirect to transmitsound from your TV directly to your hearingaids. The uTV can also transmit sound fromstereo systems, computers and other audiosources.For more information on using the uDirect oruTV, please see your user guide. Forinformation on how to get a uDirect or uTVaccessory, please contact your hearinghealthcare professional.26 27
2928Not loud enoughLow volumeLow batteryCustom shells/domes not insertedproperlyChange in hearingCustom shells/domesblocked with ear waxPlugged microphoneshieldTurn up volume; seehearing healthcareprofessional for modelswithout a manualvolume control or ifproblem persists.Replace batterySee “Putting yourhearing aids on yourears”. Reinsert carefully.Consult your hearinghealthcare professionalClean customshells/domes. See“Cleaning your hearingaids”. Consult yourhearing healthcareprofessional.Consult your hearinghealthcare professionalCause Possible remedyTroubleshooting guideCause Possible remedyNo soundNot turned onLow/dead batteryPoor battery contactBattery upside downCustom shells/domes blocked withear waxPlugged microphoneshieldTurn onReplace batteryConsult your hearinghealthcare professionalInsert battery plus (+)side upClean custom shells/domes. See “Cleaningyour hearing aids”.Consult your hearinghealthcare professional.Consult your hearinghealthcare professional
3130Not clear, distortedPoorly fittingcustom shells/domesCustom shells/domes blocked withear waxLow batteryPlugged microphoneshieldCustom shells/domes falling out of earPoorly fittingcustom shells/domesCustom shells/domesnot inserted properlyConsult your hearinghealthcare professionalClean customshells/domes. See“Cleaning your hearingaids”. Consult yourhearing healthcareprofessional.Replace batteryConsult your hearinghealthcare professionalConsult your hearinghealthcare professionalSee “Putting yourhearing aids on yourears”. Reinsert carefully.Cause Possible remedyIntermittentLow batteryDirty battery contactTwo long beepsLow batteryWhistlingCustom shells/domes not insertedproperlyHand/clothingnear earPoorly fittingcustom shells/domesReplace batteryConsult your hearinghealthcare professionalReplace batteryRemove and reinsertcarefullyRemove hand/clothingfrom earConsult your hearinghealthcare professionalCause Possible remedy
3332WarningsHearing aids should only be used asdirected by your physician or hearinghealthcare professional.Hearing aids will not restore normalhearing and will not prevent or improve ahearing impairment resulting from organicconditions.Do not use your hearing aids in explosionhazard areas.Allergic reactions to hearing aids areunlikely. However, if you experienceitching, redness, soreness, inflammation ora burning sensation in or around your ears,inform your hearing healthcareprofessional and contact your physician.In the unlikely case that any parts remainin the ear canal after the removal of thehearing aid, contact a physicianimmediately.Weak on the telephoneTelephone notpositioned properlyHearing aid requiresadjustmentFor any problems not listed in the guide, contact your hearinghealthcare professional. If you do not have a hearing health-care professional, please contact the nearest office listed onthe back page of this booklet.Move telephone receiveraround ear for clearersignal. See “Using thetelephone”.Consult your hearinghealthcare professionalCause Possible remedy
3534The magnet may affect some medicaldevices or electronic systems. Always keepthe magnet (or the telephone equippedwith the magnet) at least 30 cm (12”) awayfrom pacemakers, credit cards, floppy disksor other magnetically sensitive devices.Too high distortion during dialing orphoning may mean that the phone handsetis stressed by the magnet. To avoid anydamage, please move the magnet toanother place on the telephone receiver.Battery warningsNever leave hearing aids or batteries wheresmall children and pets can reach them.Never put hearing aids or batteries in yourmouth. If a hearing aid or battery isswallowed, call a physician immediately.PrecautionsThe use of hearing aids is only part ofhearing rehabilitation; auditory trainingRemove your hearing aids for CT and MRIscans or for other electromagneticprocedures.Special care should be exercised inwearing hearing aids when maximumsound pressure levels exceed 132 decibels.There may be a risk of impairing yourremaining hearing. Speak with yourhearing healthcare professional to ensurethe maximum output of your hearing aidsis suitable for your particular hearing loss.Easy-t magnet warningsBe sure the magnet is securely affixed tothe telephone.Keep loose magnets out of reach of childrenand pets.If the magnet falls into your ear, contactyour hearing healthcare professional.If the magnet is swallowed, contact yourphysician immediately.
3736Note to hearing healthcare professionalDomes should never be fitted on patientswith perforated eardrums, exposed middleear cavities, or surgically altered earcanals. In the case of such a condition, werecommend to use a customized ear mold.LabelingThe serial number and year of manufactureare located inside the battery door.and lip reading instruction may be requiredas well.In most cases, infrequent use of hearingaids does not provide full benefit. Onceyou have become accustomed to yourhearing aids, wear your hearing aidseveryday all day.Your hearing aids use the most moderncomponents to provide the best possiblesound quality in every listening situation.However, communication devices such asdigital cell phones can create interference(a buzzing sound) in hearing aids. If youexperience interference from a cell phonebeing used close by, you can minimize thisinterference in a number of ways. Switchyour hearing aids to another program, turnyour head in a different direction or locatethe cell phone and move away from it.
3938Licensed physicians who specialize in diseases of the ear areoften referred to as otolaryngologists, otologists orotorhinolaryngologists. The purpose of medical evaluation is toassure that all medically treatable conditions that may affecthearing are identified and treated before the hearing aid ispurchased. Following the medical evaluation, the physician willgive you a written statement that states that your hearing losshas been medically evaluated and that you may be considered acandidate for a hearing aid. The physician will refer you to anaudiologist or a hearing aid dispenser, as appropriate, for ahearing aid evaluation. The audiologist or hearing aid dispenserwill conduct a hearing aid evaluation to assess your ability tohear with and without a hearing aid. The hearing aid evaluationwill enable the audiologist or dispenser to select and fit a hearingaid to your individual needs. If you have reservations about yourability to adapt to amplification, you should inquire about theavailability of a trial-rental or purchase-option program. Manyhearing aid dispensers now offer programs that permit you towear a hearing aid for a period of time for a nominal fee afterwhich you may decide if you want to purchase the hearing aid.Federal law restricts the sale of hearing aids to those individualswho have obtained a medical evaluation from a licensedphysician. Federal law permits a fully informed adult to sign awaiver statement declining the medical evaluation for religious orpersonal beliefs that preclude consultation with a physician. Theexercise of such a waiver is not in your best health interest andits use is strongly discouraged.Children With Hearing LossIn addition to seeing a physician for a medical evaluation, a childwith a hearing loss should be directed to an audiologist forWarning to hearing aid dispensers(to comply with the U.S. Food and Drug Administration(FDA) regulations)A hearing aid dispenser should advise a prospective hearing aiduser to consult promptly with a licensed physician (preferably anear specialist) before dispensing a hearing aid if the hearing aiddispenser determines through inquiry, actual observation, orreview of any other available information concerning theprospective user, that the prospective user has any of thefollowing conditions: (i) Visible congenital or traumatic deformityof the ear. (ii) History of active drainage from the ear within theprevious 90 days. (iii) History of sudden or rapidly progressivehearing loss within the previous 90 days. (iv) Acute or chronicdizziness. (v) Unilateral hearing loss of sudden or recent onsetwithin the previous 90 days. (vi) Audiometric air-bone gap equalto or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and2,000 Hz. (vii) Visible evidence of significant cerumenaccumulation or a foreign body in the ear canal. (viii) Pain ordiscomfort in the ear. Special care should be exercised inselecting and fitting a hearing aid whose maximum soundpressure level exceeds 132 decibels because there may be risk ofimpairing the remaining hearing of the hearing aid user. [Thisprovision is required only for those hearing aids with a maximumsound pressure capability greater than 132 decibels (dB).]Important notice for prospective hearing aid usersGood health practice requires that a person with a hearing losshave a medical evaluation by a licensed physician (preferably aphysician who specializes in diseases of the ear) beforepurchasing a hearing aid.
4140Compliance informationDeclaration of conformityHereby Unitron declares that this Unitron product meets therequirements of the Medical Devices Directive 93/42/EEC as wellas the Radio and Telecommunications Terminal EquipmentDirective 1999/5/EC. The full text of the Declaration of Conformitycan be obtained from the manufacturer.The hearing aid described in this user guide is certified under:Standard hearing systemUSA FCC ID: VMY-UWCRT1Canada IC: 2756A-UWCRT1Notice 1This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following twoconditions:1) this device may not cause harmful interference, and2) this device must accept any interference received, includinginterference that may cause undesired operation.Notice 2Changes or modifications made to this device not expresslyapproved by Unitron may void the FCC authorization to operatethis device.evaluation and rehabilitation since hearing loss may causeproblems in language development and the educational andsocial growth of a child. An audiologist is qualified by trainingand experience to assist in the evaluation and rehabilitation of achild with a hearing loss.
4342Client feedbackRecord your specific needs or concerns and bring toyour first office visit after getting your hearing aids.This will help your hearing healthcare professional toaddress your needs...............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................Notice 3This device has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rulesand ICES-003 of Industry Canada. These limits are designed toprovide reasonable protection against harmful interference in aresidential installation. This device generates, uses and canradiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interferenceto radio communications. However, there is no guarantee thatinterference will not occur in a particular installation. If thisdevice does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment offand on, the user is encouraged to try to correct the interferenceby one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the device into an outlet on a circuit different fromthat to which the receiver is connected• Consult the dealer or an experienced radio/TV technician forhelp
4544WorseNo differenceSlightly betterBetterMuch betterCategoryHardly everOccasionallyHalf of the timeMost of the timeAlmost alwaysDegree of changeFinal ability (with hearing aid)you can hear...10%25%50%75%95%Hearing improvement scaleCategoriesListening needs (indicate order of significance).......................................................................................................................................................................................................................................................................................................................................................................................................................................................................1. Conversation with 1 or 2 in quiet2. Conversation with 1 or 2 in noise3. Conversation with group in quiet4. Conversation with group in noise5. Television/radio at normal volume6. Familiar person on telephone7. Unfamiliar person on telephone8. Hear phone ring from another room9. Hear front doorbell or knock10. Hear traffic11. Hear at church or meeting12. Increased social contact13. Feel embarrassed or stupid14. Feel left out15. Feel upset or angry16. Other
46Unitron Hearing Ltd.20 Beasley Drive, P.O. Box 9017,Kitchener, ON N2G 4X1 CanadaUnitron distributorsCorporate Office/International20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 CanadaAustraliaLevel 2, Norwest Quay,21 Solent Circuit,Baulkham Hills, NSW,NSW 2153BelgiumBaron de Vironlaan, 60b-1700 DilbeekCanada20 Beasley Drive,P.O. Box 9017, Kitchener,ON N2G 4X1ChinaNo. 78, Qi Ming Road,Export Processing ZoneDistrict B, SuzhouIndustrial Park, P.R.215021DenmarkNitivej 10, DK-2000FrederiksbergGermany & EuropeanRepresentativeDaimlerstrasse 22,70736 Fellbach-Oeffingen, GermanyFrance5 bis, rue MaryseBastié - BP 1569671 Bron CedexIndiaB-308, Everest Grande,Mahakali Caves Road,Andheri East,Mumbai-400 093NetherlandsIr. D.S. Tuijnmanweg 10,4131 PNVIANENNew Zealand10/215 Rosedale Rd.,M277 Private Bag,300987, Albany,AucklandRussiaTverskaya str. 16,bldg. 3, 1st floorMoscow, 125009South AfricaFirst Floor –Selborne House,Fourways Golf Park,Roos Street, Fourways,JohannesburgSpainAvenida de laIndustria nº13/15,Polígono deCanastell,03690 Sant Vicentdel Raspeig. Alicante,EspañaSwedenFörmansvägen 2, 4 trSE-11743, StockholmUnited KingdomSt. George House,Cygnet Court,Centre Park,Warrington, CheshireWA1 1PDU.S.A.Suite A, 2300Berkshire Lane North,Plymouth, MN 55441Additional notes..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
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