Twin Star 19QI Power Heater User Manual

Twin-Star International Inc. Power Heater

User Manual

MODEL: 19QH8000-W500INSERT MODEL: 19QI071ARAThe safest and most advanced heating technology availableSmartHEATER
www.tsicustomerservice.comA3852IMPORTANT INSTRUCTIONSWhen using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to persons including the following:1. Read all instructions before using this appliance.2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating, do not cover the heater.3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.5. Always unplug this appliance when not in use.6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.7. Ifthesupplycordisdamaged,itmustbereplacedbythemanufacturer,itsserviceagentorsimilarlyqualiedpersonsinordertoavoid a hazard.8. Do not use outdoors.9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.10.Donotruncordundercarpeting.Donotcovercordwiththrowrugs,runnersorthelike.Arrangecordawayfromtrafcareasandwhere it will not be tripped over.11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1. Do not use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.14.Donotinsertorallowforeignobjectstoenteranyventilationorexhaustopeningasthismaycauseanelectricshockorre, or damage the appliance.15.Topreventapossiblere,donotblockairintakesorexhaustinanymanner.Donotuseonsoftsurfaces,likeabed,where opening may become blocked.16.Thisappliancehashotandarcingorsparkingpartsinside.Donotuseitinareaswheregasoline,paintorammableliquidsareused or stored. This heater should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.17.Usethisapplianceonlyasdescribedinthemanual.Anyotherusenotrecommendedbythemanufacturermaycausere, electric shock or injury to persons.18. CAUTION: Do not sit or stand on the heater; the heater may become unstable.19.Thisheatermayincludeavisualalarmtowarnthatpartsoftheheateraregettingexcessivelyhot.Ifthealarmashes immediately turn the heater off and inspect for any objects on or adjacent to the heater that may cause high temperatures. DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!SAVE THESE INSTRUCTIONS1. Read all instructions before using this appliance.2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance. WARNING: In order to avoid overheating, do not cover the heater. 3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.5. Always unplug this appliance when not in use.6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to avoid a hazard.8. Do not use outdoors.9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas and where it will not be tripped over.11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters. 13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or damage the appliance.15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric shock or injury to persons.17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/ power strip).IMPORTANT INSTRUCTIONSWhen using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to persons including the following:2ABFig.1SAVE THESE INSTRUCTIONS
www.tsicustomerservice.comA3853GETTING STARTEDMOVABLE HEATER/MEUBLE CHAUFFANT/CALENTADOR DE MUEBLES MADE IN CHINAFABRIQUÉ EN CHINE FABRICADO EN CHINA 19QI071ARA120V ~, 1500W, 60Hz Twin-Star International, Inc.www.twinstarhome.comCONFORMS TO UL STD. 1278CERTIFIED TO CSA C22.2 NO.46EN CONFORMITÉ AVEC LA NORME UL 1278 CERTIFIÉ CSA C22.2 NO 46CONFORME A UL STD.1278CERTIFICADO POR CSA C22.2 N. º 46(+1) 866-661-1218www.tsicustomerservice.comSN #: AB-12345-ADate Code/ Code de Date/ Código Fecha:PRODUCT SPECIFICATIONSVOLTAGE 120VAC, 60 HzAMPS 12.5 AmpsWATTS 1500 Watts1. The serial number is located on the back of the heater. The serial number is necessary for product warranty registration and customer service.2 . Go to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL NUMBER: 19QI071ARA. If you are unable to complete registration save your proof of purchase for warranty purposes.Serial NumberModel Number
www.tsicustomerservice.comA3854DisplayThe heater can be operated by either the remote control or the control panel. Control PanelThe relevant icon will illuminate on the display to indicate when a function is activated. The icon will dim out when a function is deactivated.The display backlight will dim a few seconds after a command has been set.Remote ControlOPERATION INSTRUCTIONS
www.tsicustomerservice.comA3855FUNCTIONPOWERICON DESCRIPTIONECO MODE Pressing this button will turn on/ off the ECO setting.When enabled ECO Mode will use less energy whenrunning to maintain warmth.When pressing the HEATER button the display will enter temperature setting mode.When in temperature setting mode pressing the HEATER button will change the thermostat by 1 °F (1 °C.). The thermostat setting range is 50 °F - 97 °F(10 °C - 36 °C) or continuously ON.After 10 seconds without control input the display will exit temperature setting mode and show the current ambient temperature.HEATERThe power button supplies power to all of the functions of the heater. The power button will put the heater in a standby mode. This will turn off all functions at once but will hold the settings in the memory. By pressing the Power button again the heater will turn on at the same settings.Pressing and holding the POWER button on the control panelfor 3 seconds will switch between °F and °C.The display will count down from 20 seconds before turning off the heater. Press TIMER button will turn on or off timer settings.There are 10 timer settings and OFF that can be selected. OFF(00), 30min, 1Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H.Double-digit minute settings, such as: 30 minutes are:A digital plus a “H” show hours setting, such as: 2 Hours are:Ifthetimerfunctionwaspreviouslysettherstpressof the timer button won’t change the previous setting.Pressing the timer button will activate the timer display.When the timer is active, the display will count down from 60 seconds before shutting off the heater. TIMEROSCILLATION Press the OSCILLATION button to cause the louvers to move left to right and distribute the air to a wider area.Pressing the OSCILLATION button again will deactivate the oscillation.OPERATION INSTRUCTIONS
www.tsicustomerservice.comA3856COOL DOWN CYCLENIGHT MODEAfter the heater has ran the fan will continue to run for a period of time to cool down the internal parts. Toggle between night mode which reduces the halogen and reduces the brightness of the heater for night use.“ ” display show when turn off the halogen.This product is equipped with a safer Plug; an advanced safety devicethathelpsdetectelectricalrescausedfromfaultyoutlets.Overloading of outlet, adapters and surge protectors may cause overheating,damage,andincreaseriskofres.SaferPlug continuously monitors the temperature in the plug and outlet and will turn off the heater to prevent unsafe outlet overheating.If the Safer Plug cuts the power due to unsafe conditions it will show an “ ”message on the screen. If this occurs the Safer Plug has prevented a potentially unsafe condition.Toresetthedeviceifthisoccurs,rstallowtheplugtocooldown.Once the plug has cooled down, unplug the device and wait 5 seconds, then plug back in and continue to use normally.If the Safer Plug continues to activate your outlet may be faulty. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat.Besuretheplugtstightintheoutlet.Heatersdrawmore current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualiedelectriciancheckand/orreplacethefaultyoutlet(s).SAFER PLUGSAFER SENSOROPERATION INSTRUCTIONSFUNCTION ICON DESCRIPTIONPatent PendingPatent PendingThis product is equipped with a Safer Sensor; an advanced safety device that helps prevent heaters from being accidently covered or blocked causing a potentially unsafe condition.The SAFER SENSOR detects if an object is too close to the front of the heater potentially obstructing the air outlet. If blocked, the SAFERSENSORicononthecontrolpanelwillash,theheaterwill beep continuously, and then shut off. Once the object has beenmoved,theiconwillstopashing,thebeepingwillcease,and the heater will turn back on.To disable the Proximity Sensor safety function press and hold the ECO MODE button for 10 seconds. Once disabled the SAFER SENSOR icon will remain lit indicating it is disabled. Repeat this step to re-enable the function.
www.tsicustomerservice.comA3857OPERATION INSTRUCTIONSThe Infragen Smart Heater is equiped with app control that allows the corresponding Smart Star app on compatible iOs or Android devices to work with the heater. The Smart Star app works as a remote control for the heater. The Smart Star app also allows advanced scheduling to be easily setup.Download the Smart Star App:To get started using the Smart Star app download the Smart Star app from the iTunes App Store or Google Play App Store by searching for “Smart Star” or go to the URL below for direct links to the iTunes and Google Play app stores: For direct links:www.twinstarhome.com/GetSmartStarTo connect the Smart Star app with the heater:1) Turn on the heater.2) Make sure your iOs or Android device has bluetooth enabled; if you are unsure how to enable bluetooth on your device consult the users manual or technical support from the device manufactuer.3) With the heater turned on and the device within 20 feet line-of-sight to the heater, open the Smart Star app. The module will automatically pair to the mobile device when the heater is turned on.4) If the device fails to connect to the heater check that the heater is powered on, that bluetooth is enabled on the iOs or Android device and that the device is within 20 feet of the heater. Note: Only one bluetooth app can connect to the heater at one time.5) Once connected the Smart Star app can now be used with the heater. Smart StarSmart Star AppPatent PendingFUNCTION ICON DESCRIPTION
www.tsicustomerservice.comA3858Problem Root Cause Corrective ActionDisplay shows “ ” The thermostat sensor is broken or disconnected.Unplug the heater, remove the back panel of the heater and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor.Display shows “ ” The thermostat sensor is broken.Contact customer service for a replacement thermostat sensor. Display shows “ ”Manual Reset overheat protection has triggered.Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact customer service.Display shows “ ”Power cord overheating protection has activated.Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Besuretheplugtstightintheoutlet.Heatersdrawmorecurrentthansmall appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue useoftheheaterandhaveaqualiedelectriciancheckand/orreplacethe faulty outlet(s).Heater does not blow warm air.Cool down cycleNormal operation, will continue to run for several minutes before shutting down. Times will vary based on temperatures. During this time cool air will blow.Not reaching set temperature.Perform a master reset; turn off and unplug unit. Hold down main power button on the unit itself. Continue to hold button down while plugging unit back in. Once unit is plugged back in continue to hold button for 5 seconds and then release. Turn unit back on and temperature should ash72degreesthendisplaytheambientroomtemperature.Not reaching set temperature.Unit is designed to be used as a supplemental heat source in conjunction with a primary heat source. The heater is taking a long time to reach desired room temperature.Improper use of unit Unit is designed to be used as a supplemental heat source in conjunction with a primary heat source. LocationYour unit should always be positioned on an inside wall with proper insulation. The heater provides supplemental heating for up to 1000 sq/ft in conjunction with a primary heat source. Location The back and side of the heater should be greater than 6 inches away from objects for proper air intake.Use of surge protector/ extension cord. Plug unit directly into the wall outlet.Temperature will not change.Defective control panel circuit board. Replace control panel circuit board.Unit continues to run after reaching set temperature/or powering off.Cool down cycle Normal operation, will continue to run for several minutes before shutting down. Times will vary based on heating. UNIT WILL BLOW COOL AIR.Buttons do not work. Defective control panel circuit board. Replace control panel circuit board.Control panel does not illuminate.Defective control panel circuit board. Replace control panel circuit board.Remote control is not working when buttons are pressed.No batteries or battery power. Change the remote batteries.Poor signal.Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.Distance. Operate the remote at a distance less than 20 feet from the front of the appliance; point the remote at the control panel.TROUBLESHOOTING
www.tsicustomerservice.comA3859123Part Part Name Part Number1 Main Circuit Board Y16-S177-P152 Control Panel Circuit Board Y16-S177-P323 Remote Control P140EXPLODED VIEWCARE AND MAINTENANCE•Cleanthetrimusingasoftcloth,slightlydampenedwithcitrusoilbasedproductandbuffwithaclean soft cloth. • DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or hardware stores.•WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations toreducetheriskofre,electricalshockandinjurytopersons.•WARNING:Disconnectpowerbeforeattemptinganymaintenanceorcleaningtoreducetheriskofre, electrical shock or personal injury.
www.tsicustomerservice.comA38510WARNING: Changesormodicationstothisunitnotexpresslyapprovedbythepartyresponsibleforcompliancecould void user’s authority to operate the equipment.NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •Reorientorrelocatethereceivingantenna. •Increasetheseparationbetweentheequipmentandthereceiver. •Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected. •Consultthedealeroranexperiencedradio/TVtechnicianforhelp. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.The device must not be co-located or operating in conjunction with any other antenna or transmitter.To comply with FCC’s RF radiation exposure limits for general population/uncontrolled exposure, this device must be installed to provide a separation distance of at least 20cm from all persons.NOTE: Do not mix old and new batteries. Do not mix alkaline, standard (carbon zinc), or rechargable (nicad, ni-mh, etc.) batteries.CAUTION: Do not ingest batteries.•Alwayspurchasethecorrectsizeandgradeofbatterymostsuitablefortheintendeduse.•Replaceallbatteriesofasetatthesametime.•Cleanthebatterycontactsandalsothoseofthedevicepriortobatteryinstallation.•Ensurethebatteriesareinstalledcorrectlywithregardtopolarity(+and-).•Removebatteriesfromequipmentwhichisnottobeusedforanextendedperiodoftime.•Removeusedbatteriespromptly.BATTERY REPLACEMENTNote:Battery disposalPlease always dispose of batteriesat a suitable recycling point. AAA 1.5VAAA 1.5VNote:Battery disposalPlease always dispose of batteriesat a suitable recycling point. AAA 1.5VAAA 1.5VFCC InFormatIon
www.tsicustomerservice.comA38511The manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of three years from date of puchase, subject to the following conditions and limitations.1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, providedthatsuchpart(s)havebeensubjectedtonormalconditionsofuseandservice,aftersaiddefectisconrmed by the manufacturer’s inspection.4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product,except as provided by law.7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.10.Thiswarrantygivesyouspeciclegalrights,andyoumayalsohaveotherrightswhichvaryfromstatetostate.This warranty is void if: a. The Heater is subjected to prolonged periods of dampness or condensation. b. Any unauthorized alteration, willful abuse, accident, or misuse of the product. c. You do not have the original receipt of purchase.www.tsicustomerservice.comFor Customer Service Call 1-866-661-1218 Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with assembly and if necessary, replace damaged/missing parts.IMPORTANT: Before contacting Customer Service please have this information available: •SerialNumber •ModelNumber •SalesReceiptorProofofPurchaseTHREE YEAR LIMITED WARRANTYCUSTOMER SERVICE
Customer Service:www.tsicustomerservice.com1-866-661-1218Twin-Star International, Inc. Delray Beach, FL 33445Made in China • Printed in China

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