Thrane and Thrane A S 3715A TT-3715A User Manual E540

Thrane & Thrane A/S TT-3715A E540

UseerManual.pdf

EXPLORER 540User & integrator’s manual
98-148232-B iiDocument number: 98-148232-BRelease date: 26 April 2016DisclaimerAny responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom, Service and support, or from the distributor. Thrane & Thrane A/S is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source. In the event of any discrepancies, the English version shall be the governing text.Thrane & Thrane A/S is trading as Cobham SATCOM.Copyright© 2016 Thrane & Thrane A/S. All rights reserved.Trademark acknowledgements•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.
98-148232-B iiiSafety summary 1The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.If the equipment is used in a manner not specified by the manufacturer, the protection may be impaired.Keep away from live circuitsOperating personnel must not remove equipment covers, other than the cover for the interface enclosure. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.Do not substitute parts or modify equipmentBecause of the danger of introducing additional hazards, do not substitute parts or perform any unauthorized modification to the equipment.Keep away from antenna frontThis device emits radio frequency energy when switched on. To avoid injury, keep a minimum safety distance of 1 m from the antenna front when the EXPLORER 540 is on.  Garder à l'écart de l'avant de l'antenne Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la santé, une distance minimale de 1 m est nécessaire entre l'utilisateur et l'avant de l'EXPLORER 540.Observe marked areasUnder extreme heat conditions do not touch areas of the EXPLORER 540 that are marked with this symbol, as it may result in injury.
Antenna safety instructions98-148232-B ivAntenna safety instructions 2Use only manufacturer supplied antennas.Antenna minimum safe distance: 1 mAntenna gainDirectional, with maximum gain of 11.25 dBi (with reference to isotropic).The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.Antenna mountingThe antenna supplied by the manufacturer must be located such that during radio transmission, no person or persons can come closer than the above indicated minimum safe distance to the front face of the antenna, i.e. 1 m.L'antenne fournie par le fabricant doit être placée de telle sorte que, durant les transmissions radio, personne ni aucun groupe de personnes ne puisse s'approcher à une distance inférieur à la distance de sécurité minimal indiquée ci-dessus, c.-à-d., 1 m.To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum safe distance shown above, and in accordance with the requirements of the antenna manufacturer or supplier.Radiation warningYou, as the qualified end-user of this radio device, must control the exposure conditions of bystanders to ensure the minimum separation distance (above) is maintained between the antenna and nearby persons, for satisfying RF Exposure compliance. The operation of this transmitter must satisfy the requirements of General Population/ Uncontrolled Environment. Only use the terminal when persons are at least the minimum distance from the front face of the antenna.WARNING! Maintain a separation distance of at least 1 m from the front face of the antenna to a person.
About this manual98-148232-B vAbout this manual 3Intended readersThis manual is a user and integrator’s manual for the EXPLORER 540. The manual is intended for anyone who is using or intends to use the EXPLORER 540, including system integrators. No specific skills are required to operate the EXPLORER 540. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 540 according to the guidelines in this manual. Related documentsThe following documents are related to this manual and to the EXPLORER 540 system.TypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:•To emphasize words. Example: “Do not touch the antenna front during pointing”.• To indicate what the user should select in the user interface. Example: “Select Control panel > LAN and click Enable”. Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”.Courier is used to indicate low level commands, e.g. AT commands.Title and description Document numberEXPLORER 540 Installation guide (English) 98-148231EXPLORER 540 Installation guide (German) 98-150246EXPLORER 540 Installation guide (French) 98-150247EXPLORER 540 Installation guide (Spanish) 98-150248EXPLORER 540 Installation guide (Russian) 98-150249EXPLORER 540 Installation guide (Japanese) 98-150250EXPLORER 540 Installation guide (Chinese) 98-150251
98-148232-B viTable of contentsChapter 1 Introduction to EXPLORER 540General description ......................................................................................................................... 1Features and interfaces of the EXPLORER 540 ............................................................. 2Your EXPLORER 540 terminal ................................................................................................... 3BGAN services .................................................................................................................................... 5System overview .............................................................................................................................. 6Chapter 2 To get startedTo unpack the EXPLORER 540 ................................................................................................. 7SIM card ................................................................................................................................................. 8Cable connections ........................................................................................................................... 9Fixed installation of the EXPLORER 540 ..........................................................................10To power the EXPLORER 540 .................................................................................................10Installation process .......................................................................................................................11To access the web interface ...................................................................................................14M2M application examples .....................................................................................................15Chapter 3 OperationLocal or remote control ..............................................................................................................18To access the terminal using AT commands ................................................................19To access the terminal from a remote location .........................................................20Security setup ...................................................................................................................................27To control data connections (PDP contexts) ...............................................................29Power-saving .....................................................................................................................................31Remote software upgrade ........................................................................................................33File transfer ........................................................................................................................................34Status of the EXPLORER 540 ...................................................................................................36Control or status with GPIO pin 3 ........................................................................................37Chapter 4 Configuration with web interfaceThe web interface ..........................................................................................................................39
Table of contents98-148232-B viiTo control data connections from web interface .....................................................42To set up your data connection packages (BGAN M2M) .....................................43Status information .........................................................................................................................45The Control panel ..........................................................................................................................46To restart the installation process .......................................................................................47To use the logs .................................................................................................................................48Terminal settings ............................................................................................................................49Port forwarding ................................................................................................................................53To manage connected devices (Traffic control) .......................................................54To set up tracking ..........................................................................................................................57Support features .............................................................................................................................59Advanced settings .........................................................................................................................62To enter the SIM PIN in the web interface ...................................................................74Chapter 5 Maintenance and troubleshootingSupport .................................................................................................................................................75Software update .............................................................................................................................76Reset button ......................................................................................................................................77Maintenance .....................................................................................................................................78Troubleshooting ..............................................................................................................................78Log files .................................................................................................................................................86To view extended status ...........................................................................................................86To reset the administrator password .................................................................................87Help desk ..............................................................................................................................................87List of reserved IP subnets .......................................................................................................88App. A Technical specificationsGeneral specifications .................................................................................................................89Interfaces specifications ...........................................................................................................90Built-in BGAN antenna ................................................................................................................92Outline drawing ...............................................................................................................................93
Table of contents98-148232-B viiiApp. B Command referenceSMS remote commands ............................................................................................................95AT commands ..................................................................................................................................99App. C BGAN non-M2M functionsTo control data connections from web interface (BGAN) ...............................108To set up data connections ..................................................................................................110To make phone calls over BGAN (not M2M version) ..........................................111To manage VoIP phones or smartphones ...................................................................114App. D ConformityCE (R&TTE) ......................................................................................................................................115IC ...........................................................................................................................................................115FCC .......................................................................................................................................................115Japanese Radio Law and Japanese Telecommunications Business Law Compliance. ....................................................................................................................................116Glossary ...................................................................................................................................................................118Index ...................................................................................................................................................................121
98-148232-B General description 1Chapter 1Introduction to EXPLORER 540 1General descriptionThe EXPLORER 540 is a small and light BGAN M2M terminal. The durable casing and a dust and water resistant design makes the EXPLORER 540 the perfect choice for any kind of fixed outside installation. Depending on your airtime subscription, the EXPLORER 540 either operates as an M2M (machine-to-machine) terminal or as a standard class 2 terminal.
Chapter 1: Introduction to EXPLORER 54098-148232-B Features and interfaces of the EXPLORER 540 2Features and interfaces of the EXPLORER 540FeaturesM2M or standard class 2, depending on airtime subscription (SIM card)Automatic installation functionStandard data up to 464/448 kbps (download/upload)Remote managementSMS for remote managementPower save functions with various “wake on” methods (timer or input pin)Software upgrade and file transfer over-the-airConnectivity “watchdog” function (Link monitoring)Automatic context activationFor the M2M version only: • Inmarsat M2M Access Platform• Access to Inmarsat FTP server for firmware upgradeFor the non-M2M version: only • Streaming data rates of 32, 64 and 128 kbps• Voice over IP (Standard voice 4 kbps AMBE+2 codec or Premium voice 3.1 kHz audio 64 kbps)IP66 protectionBuilt-in web interface allowing you to manage connections and customize the terminal to your specific needs, using a computerSupport for GPS, GLONASS and BeiDou navigation systemsInterfacesLAN interface with Power over Ethernet (PoE) inputI/O ports for control of power save mode and for remote control/statusPower input from:• PoE+ (IEEE 802.3at type 2 class 4, 25 W) or • separate DC power source, e.g. a battery (max. range 10.5-32 VDC)
Chapter 1: Introduction to EXPLORER 54098-148232-B Your EXPLORER 540 terminal 3Approvals/certificatesYour EXPLORER 540 terminalEXPLORER 540 overviewThe EXPLORER 540 is a small, compact unit comprising transceiver and antenna in one unit.Country Approval / certificateEU CEUS FCCCanada ICAustralia / New Zealand RCMRussia Type approval certificate in the field of communicationsJapan Radio LawInternational GMPCSInternational C1D2International Inmarsat Class 2 Type Approved and BGAN M2M CertifiedAntenna for BGAN and GNSSLANBGAN SIM cardStatus LEDDC powerCable glands for:
Chapter 1: Introduction to EXPLORER 54098-148232-B Your EXPLORER 540 terminal 4User interfacesThe web interface is a built-in web interface for easy configuration. The web interface is accessed from a computer connected to the EXPLORER 540, using an Internet browser. No installation of software is needed on the computer. For further information on the web interface, see The web interface on page 39.With AT commands you can configure and control the EXPLORER 540 from a computer using a Telnet session, or from connected equipment, e.g. in M2M applications. For further details see To access the terminal using AT commands on page 19.With SMS commands you can configure and control the EXPLORER 540 remotely. For details, see Remote access with SMS on page 20.The distributors may have their own Graphical User Interface, which could be built on e.g. Inmarsat's M2M API (M2MAP) or similar. Contact your distributor for information.AntennaThe plastic part of the EXPLORER 540 holds the antenna part comprising:• GNSS (Global Navigation Satellite System) antenna supporting GPS, GLONASS and BeiDou.• BGAN antenna.SIM cardThe EXPLORER 540 requires a SIM card to go online with BGAN. Without a SIM card you can still configure the terminal, but you cannot make calls nor access the internet.Your SIM card determines whether your EXPLORER 540 is operating as an M2M terminal or as a standard class 2 terminal.SIM lock: The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.
Chapter 1: Introduction to EXPLORER 54098-148232-B BGAN services 5BGAN servicesThe Inmarsat BGAN services are based on the BGAN I4 geostationary satellites and the Alphasat satellite. The map below shows the coverage area.BGAN M2M servicesBGAN M2M gives you a data connection to remote equipment and applications. With a BGAN M2M SIM card you have the following data capability:• Standard data (background and interactive) up to 464 kbps/448 kbps.• SMS for remote management.Not supported: Streaming and voice calls.Standard class 2 servicesWith a standard Class 2 SIM card you have the following data capabilities:• Standard data (background and interactive) up to 464 kbps/448 kbps.• Streaming data rates of 32, 64 and 128 kbps.Via the EXPLORER 540 LAN interface, a SIP client (in a phone or M2M equipment) has the following voice capabilities:• Standard voice 4 kbps AMBE+2 codecNoteThe services available depend on the SIM card installed in the EXPLORER 540. You can have A BGAN M2M subscription or a standard class 2 subscription.
Chapter 1: Introduction to EXPLORER 54098-148232-B System overview 6• Premium voice 3.1 kHz audio 64 kbpsAdditionally:• SMS for remote management For details about non-M2M functions, see BGAN non-M2M functions on page 108.System overviewPower supply and additional equipmentThere is one LAN interface and one DC power input on the EXPLORER 540.Depending on your configuration, you may have to use a PoE switch or a PoE injector connected to the LAN interface or a battery connected to the DC input in order to provide power to the EXPLORER 540. For examples, see M2M application examples on page 15. You may also need to provide a switch to be able to accommodate more than one LAN connection, e.g. for local access to the web interface during installation or service.M2M overview, exampleIn the example below, the M2M system has a built-in PoE switch, providing the power to the EXPLORER 540 together with the M2M communication through the LAN interface.NoteThe EXPLORER 540 works as a Powered Device (PD), that is it may be powered by PoE, but it does not supply PoE.M2M equipment(including PoE source)InternetBGAN M2M service via satelliteLAN with PoE
98-148232-B To unpack the EXPLORER 540 7Chapter 2To get started 2This chapter describes:•To unpack the EXPLORER 540•SIM card•Cable connections•Fixed installation of the EXPLORER 540•To power the EXPLORER 540•Installation process•To access the web interface•M2M application examplesTo unpack the EXPLORER 540Initial inspectionInspect the shipping carton immediately upon receipt for evidence of damage during transport. If the shipping carton is severely damaged or water stained, request that the carrier's agent be present when opening the carton. Save the carton packing material for future use.After unpacking the system, inspect it thoroughly for hidden damage and loose components or fittings. If the contents are incomplete, if there is mechanical damage or defect, or if the system does not work properly, notify your dealer. WARNING! To avoid electric shock, do not apply power to the system if there is any sign of shipping damage to any part of the front or rear panel or the outer cover. Read the safety summary at the front of this manual before installing or operating the system.
Chapter 2: To get started98-148232-B SIM card 8What’s in the deliveryThe following items are included in the delivery:•EXPLORER540 terminal•Pole mount kit• 2 Cable glands and 1 Blind plug• Torx bit for mounting/dismounting the cover for the interface enclosure• Installation guideSIM cardThe SIM card determines whether the terminal operates as an M2M terminal or a standard BGAN class 2 terminal.You insert the SIM card before installing the EXPLORER 540. The picture below shows the location of the SIM card holder, in the interface enclosure at the back of the terminal.For details on how to insert the SIM card, see the installation guide.ImportantDo not insert or remove the SIM card while the EXPLORER 540 is powered!
Chapter 2: To get started98-148232-B Cable connections 9Cable connectionsThere are no external connectors on the EXPLORER 540. All cable connections on the EXPLORER 540 are made during installation. Remove the small cover at the back of the terminal and connect the cables to the relevant terminals or connectors. Two cable glands with gaskets are provided for the cables.See Interfaces specifications on page 90 for specifications and pin-out for the interfaces.See the section below for instructions specific to the DC input.See the installation guide for details on how to connect cables in the EXPLORER 540.Instructions for DC inputRequirementsObserve the following requirements for connecting to the DC input:• Power supply: Use only fused or current limiting power supply.•Cable requirements:• Wire size: 1.5 mm2• Temperature rating: Min. 105 °C• Max. length: 12 m at 12 VDC, 200 m at 24 VDC• UV resistant cableTo connect to the DC inputUse a flat blade screw driver (max. 3.5 mm wide) to unscrew and fasten the screw terminals. Do as follows:1. Lead the cable through the cable gasket at the DC input.DC inputLAN I/OUSBGND
Chapter 2: To get started98-148232-B Fixed installation of the EXPLORER 540 102. Insert the positive wire into the terminal marked 1-DCIN+ in the DC terminal block and tighten the screw.3. Insert the negative wire into the terminal marked 2-DCIN- in the DC terminal block and tighten the screw.4. If the DC cable is shielded, insert the end of the shield into the terminal marked 3-GND in the DC terminal block and tighten the screw. 5. Tighten the cable gland.Fixed installation of the EXPLORER 540To install the EXPLORER 540 in a fixed installation, use the pole mount kit included in the delivery. For details on how to install the EXPLORER 540, see the included installation guide.To power the EXPLORER 540The EXPLORER 540 has no power switch, but is automatically switched on when power is applied to the DC input or the LAN interface.Use one of the following power sources (connected at installation, see the Installation guide):• PoE+ via the LAN interface• 12 or 24 VDC nominal, e.g. from a battery (absolute maximum rating 10.5-32 VDC)ImportantMake sure all cables are connected and the Installation process for satellite operation is completed before you fasten the EXPLORER 540 in your fixed installation.
Chapter 2: To get started98-148232-B Installation process 11Installation processPhysical installationSee also the supplied Installation guide.A pole mount kit is included in the delivery. To mount the EXPLORER 540 on a pole, do as follows: 1. Attach the base of the pole mount bracket to the EXPLORER 540 using the included Hex L key on the 4 screws. Caution! Max. length of the screws is 9 mm! Longer screws can damage the EXPLORER 540.2. Unscrew two of the long screws from the pole mount kit to leave one side open for the pole.3. Place the pole mount kit with the EXPLORER 540 around the pole as shown.4. Remount the two remaining long screws. Do not tighten the screws completely until you have pointed the antenna.PointingBefore pointing the antenna you can use the coverage map below to find your approximate location in relation to the satellites. Pointing is part of the Installation procedure described in the next section.The Inmarsat satellites are positioned above the equator, at the centre of each “footprint”.
Chapter 2: To get started98-148232-B Installation process 12Installation process for satellite operationThe installation process starts up automatically when you apply power to the EXPLORER 540. The process is as follows:1. Apply power to the EXPLORER 540 from a separate power supply or from a PoE source.The light indicator between the two cable glands shows the status during startup.1• Green flashing rapidly: Starting up• Yellow flashing: BGAN pointing2. When the indicator flashes yellow and you hear the pointing sound, you can start pointing the antenna.3. Turn and tilt the EXPLORER 540 until you have obtained the highest possible signal strength (when the pointing sound is continuous you have the optimum signal, see the next section Audio assisted pointing).4. Tighten the screws to fix the EXPLORER 540 in the pointed position.When the signal has been stable for about 20 seconds the pointing procedure automatically ends, and the terminal attempts to register on the network and verify the satellite connection (indicator flashing green). 5. When installation is completed successfully, the light indicator turns steady green and then, after a few minutes, the light goes off. If you have enabled automatic activation, the data connection is established automatically. NoteNormally you are not required to enter a PIN code for the BGAN service, because the SIM PIN is either disabled or set up for automatic validation. However, if the PIN is enabled and not set up for auto validation, you have to enter the PIN before you can access the BGAN network. For details, see To enter the SIM PIN in the web interface on page 74.1. If you have a computer connected to the EXPLORER 540, you can follow the process in the web interface, see To restart the installation process on page 47.CAUTION! When the connection is established, keep the minimum safety distance of 1 m from the antenna front face. The antenna radiates microwave power as soon as the pointing procedure is completed.NoteThe LED is always off after successful installation, even after reboot! The LED only comes on again if you restart installation.NoteIf the LED is steady yellow after pointing, the installation failed. See Troubleshooting on page 78.Light indicator
Chapter 2: To get started98-148232-B Installation process 136. The EXPLORER 540 is now ready for use. For details on how to access the EXPLORER 540 from a remote location, see To access the terminal from a remote location on page 20.After successful installation, the EXPLORER 540 will automatically register on the BGAN network at every power-up and, if automatic activation is enabled, establish a data connection again. This is also the case following one of the “wake-on” actions after power save. Audio assisted pointing By default, the EXPLORER 540 uses a pointing sound to indicate the signal level during the pointing procedure (Audio assisted pointing). The sound pattern is as follows:• Poor signal strength:         •         •         •         • • Good signal strength:        •••••••••••••••••••• Optimum signal strength:  (continuous sound instead of single “beeps”)You can disable the pointing sound using the web interface. For details, see To enable or disable the pointing sound on page 52.To repoint the antennaYou may need to point the antenna again later, e.g. if the terminal has been moved or the signal is blocked.To start the installation process again, you can do one of the following:• Use the web interface ( (Control panel) and then Installation). See To restart the installation process on page 47.• Reset the EXPLORER 540 using the Reset button inside the interface enclosure on the back of the terminal. See Reset button on page 77.Do you need a PIN?To avoid having to enter a PIN at startup, you have two options:•Enable Auto SIM PIN validation. See Auto SIM PIN validation on page 64. With this option enabled, the EXPLORER 540 automatically sends the PIN to the SIM card at every startup. Note that if you later want change the SIM card, you should first disable Auto SIM PIN validation.• Disable the use of a SIM PIN. See To enable or disable the use of a SIM PIN on page 64. When the SIM PIN is disabled, the SIM can be used by other terminals without a PIN.If you are using a SIM PIN in your system, you can enter the SIM PIN from the built-in web interface. For details, see To enter the SIM PIN on page 74. ImportantIf your EXPLORER 540 is used in an unmanned M2M system, you will not be able to enter a PIN code. In this case we strongly recommend enabling Auto SIM PIN validation in the web interface before using the system. See below.NoteIf you are asked for a PIN in the web interface and you select Cancel, you cannot communicate on the network, but you can access all settings.
Chapter 2: To get started98-148232-B To access the web interface 14To access the web interfaceYou can use the built-in web interface for configuration and operation of the EXPLORER 540. To access the web interface, do as follows:1. Start up the terminal. 2. Connect your computer to the LAN interface of the terminal. If the terminal is already installed in your system, you must connect via a router or switch, because there is only one LAN interface on the EXPLORER 540.3. Open your browser and enter the IP address of the terminal in the address bar. The default IP address of the terminal is 192.168.0.1. 4. Log in as user or administrator. Default user names and passwords are:•user: User name = user, password = <serial number of the EXPLORER 540>•administrator: User name = administrator, password = adminIf the terminal is not yet installed, it will automatically start the installation procedure and the web interface will show the progress. Otherwise the web interface will show the dashboard. For more information on the web interface, see The web interface on page 39.ImportantRemember to change the administrator password! See To change the administrator password on page 62.
Chapter 2: To get started98-148232-B M2M application examples 15M2M application examplesWhen an M2M SIM card is installed, the EXPLORER 540 uses the BGAN M2M service (see BGAN M2M services on page 5).If a PoE switch is not included in the connected M2M equipment, you must provide power either through the LAN interface with a PoE injector or a PoE switch connected, or from a battery connected to the DC input. The following sections show examples.PoE injectorThe picture below shows an example of an M2M application using a PoE injector to provide the power to the EXPLORER 540 through the LAN interface. Note that the PoE injector must comply with the requirements for PoE+ IEEE 802.3at type 2 class 4. The PoE injector is connected to a power supply and “adds” power to the LAN connection for the EXPLORER 540. For specifications and pinout for the LAN interface on the EXPLORER 540, see LAN interface (X1 or X2) on page 90.PoEinjectorM2M equipmentInternetLAN LAN w. PoEBatteryProbeSolar panelDC powerBGAN M2M servicevia satellite
Chapter 2: To get started98-148232-B M2M application examples 16Separate battery supplyAnother example is the scenario below, where power is supplied from a separate battery connected to the DC input of the EXPLORER 540. This solution may be used e.g. if you want to limit the power consumption, or if a PoE source is not available. For specifications and pinout for the DC input on the EXPLORER 540, see DC power input (X4) on page 91.For installation instructions, see the supplied EXPLORER 540 Installation guide. Note that you must use a fused or current-limiting DC power supply (battery).BatteryM2M equipmentInternetBGAN M2M service via satelliteLANDC powerSolar panelProbe
Chapter 2: To get started98-148232-B M2M application examples 17I/O pinsThe EXPLORER 540 has 3 I/O pins, two assigned pins and 1 general purpose pin.• Request wake up (input)• Terminal ready (output)• Control/Status input/outputThe Control/Status input/output can be configured (input/output and high/low) using the web interface, and with AT commands you can control or read the status of the pin. For details on the I/O pins, see I/O pins (Settings) on page 72 and I/O connector (X5) on page 91..PoEinjectorM2M equipmentInternetLAN LAN w. PoEBatteryProbeSolar panelDC powerBGAN M2M servicevia satelliteI/O
98-148232-B Local or remote control 18Chapter 3Operation 3This chapter describes operation and basic setup, primarily for M2M use.For information on configuration with the web interface, see Configuration with web interface on page 38.This chapter describes:•Local or remote control•To access the terminal using AT commands•To access the terminal from a remote location•Security setup•To control data connections (PDP contexts)•Power-saving•Remote software upgrade•File transfer•Status of the EXPLORER 540For information on functions that are not available with an M2M subscription but only with a standard BGAN subscription, see BGAN non-M2M functions on page 108.Local or remote controlThe EXPLORER 540 can be controlled both locally using the LAN interface and from a remote location over the BGAN network. For M2M operation, remote control is essential, since the EXPLORER 540 is most likely installed in a remote location where local human access is rare and maybe difficult.Note that different levels of access control apply to different means of access. See Security setup on page 27.You have the following options:Local control:• web interface: Connect a computer to the LAN interface and use a browser to access the built-in web interface. See Configuration with web interface on page 38.• AT-commands: Connect a computer to the LAN interface and use a terminal program to send commands to the EXPLORER 540 or connect other equipment capable of issuing AT commands to the EXPLORER 540 (e.g. in an M2M application). See To access the terminal using AT commands on page 19.
Chapter 3: Operation98-148232-B To access the terminal using AT commands 19Remote control:• SMS commands: You can use SMS commands e.g. to start and stop your data connection and send and receive AT commands to and from the terminal. See Remote access with SMS on page 20.• AT commands: When a data connection is established you can control the EXPLORER 540 with AT commands over the BGAN satellite network. See To access the terminal from a remote location on page 20 and To access the terminal using AT commands on page 19.• web interface: When a data connection is established you can control the EXPLORER 540 over the BGAN satellite network by accessing the built-in web interface. See Remote access to the web interface on page 25.• The distributors may have their own Graphical User Interface, which could be built on e.g. Inmarsat's M2M API or similar. Contact your distributor for information.To access the terminal using AT commandsThe EXPLORER 540 supports a number of M2M specific AT commands as well as a set of general AT commands. For a list of the most common commands, see AT commands on page 99.AT commands can also be encapsulated in an SMS sent to (and from) the terminal’s phone number. See Remote access with SMS on page 20.1. Connect your computer (or M2M equipment) to the EXPLORER 540 terminal.You may connect locally to the terminal or use a remote connection.2. On the connected computer, start a Telnet session.3. Select TCP/IP and type in the IP address and port number.•For local connection, use the local IP address of the EXPLORER 540 (default 192.168.0.1) and port number 5454. •For remote connection, use the external IP address1 of the terminal. The port number for AT commands is normally 5454 but can be changed in the web interface Remote management page under AT commands (see Remote management on page 68).ImportantBefore putting the EXPLORER 540 into operation, remember to set up the security features in order to avoid unintended use. See Security setup on page 27.1. The external IP address is found in one of the following ways:1. If you are using SMS activation, you will receive an SMS with the IP address. See ACTIVATE: Activate a data connection with an SMS on page 212. Otherwise, you can use the GETINFO (ALL) command to obtain the external IP address, if you already have a session running.This is the IP address you must use to access the terminal.Note: If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, you must set the APN source to SIM default. For details, see To change the APN for a connection package on page 43.
Chapter 3: Operation98-148232-B To access the terminal from a remote location 204. When the connection is established, type in your AT commands. Note that you have to enter the administrator password with the AT_ICLCK command. See Security setup on page 27.To access the terminal from a remote locationRemote access with SMSYou can perform a number of actions and some configuration on the EXPLORER 540 using SMS commands. Send an SMS to the mobile number of the terminal. The text in the SMS must start with the SMS command and follow the syntax for the SMS commands. Note that the remote SMS password (default: remote) must be included with every command.For an explanation of syntax and parameters, see SMS remote commands on page 95. Note that the remote SMS function is password protected.The following SMS commands are supported. The next sections show examples of each SMS command.ImportantBy default, any phone number can access the EXPLORER 540 with an SMS, if they have the phone number of the terminal and the remote SMS password. Before installing the EXPLORER 540 you should set up the security measures for the terminal. See Security setup on page 27 and To set up remote access with SMS on page 69.SMS command FunctionACTIVATE Activates data connections for the device(s) connected to the EXPLORER 540DEACTIVATE Deactivates some or all the data connections for devices connected to the EXPLORER 540CLEAR Deletes SMS messages in the EXPLORER 540GETINFO Retrieves current information from the EXPLORER 540 such as call time, data usage, GPS position and global IP address.RESTART Restarts the EXPLORER 540WATCHDOG Requests or allows you to modify the current Watchdog settings (called Link monitoring in the EXPLORER 540)ATCO Allows you to send M2M related AT commands to the EXPLORER 540 which returns the response in an SMSADPWRST Resets the EXPLORER 540 admin password to admin
Chapter 3: Operation98-148232-B To access the terminal from a remote location 21ACTIVATE: Activate a data connection with an SMSThe text in the activation SMS must have the following format for activating a connection:ACTIVATE 1 {DHCP|STATIC|<name>|<IP addr>|ANY} {NA|<apn>} {NA|<apn_user>} {NA|<apn_pwd>} <rsms_pwd>Example: To activate one or more connections for remote management for connected equipment with IP address(es) assigned by DHCP, using default settings (NA) for APN, APN user name and APN password, send an SMS to the terminal with the text: ACTIVATE 1 DHCP NA NA NA remoteResponse:You receive a response with the IP address you must use to access the terminal from a remote location.Example: A confirmation SMS after sending an activation SMS may look like this:IP: 161.30.181.31 (192.168.128.104)SMS-Free: 88/100 WARNING: Ensure SMS-free > 5. Cleanup old msgs for orderly remote-SMS-controlThe first IP address is the global IP address assigned to the PDP context by the network, and the second IP address (in parenthesis) is the IP address (or host name, if the device was identified by host name) of the device connected on the local LAN, for which the PDP context was created.DEACTIVATE: Deactivate a data connectionThe text in the deactivation SMS must have the following format for deactivating a connection:DEACTIVATE 1 {DHCP|STATIC|AWO|<name>|<IP addr>|ANY} <rsms_pwd>Example: To deactivate connections for all DHCP IP addresses, send an SMS to the terminal with the text: DEACTIVATE 1 DHCP remoteResponse:You receive a response showing the IP address(es) for which the connection was deactivated.Example: A confirmation SMS after sending a deactivation SMS may look like this:LOCAL IP 192.168.128.104 DEACTIVATED SMS-Free: 77/100 WARNING: Ensure SMS-free > 5. Cleanup old msgs for orderly remote-SMS-controlNoteThe following examples use the default remote SMS password, which is remote. the password may be different in your EXPLORER 540.
Chapter 3: Operation98-148232-B To access the terminal from a remote location 22CLEAR: Delete SMS messages in the EXPLORER 540The text in the CLEAR SMS must have the following format:CLEAR <category> SMS <rsms_pwd>Example: To delete all SMS messages from the EXPLORER 540, send an SMS to the terminal with the text: CLEAR 4 SMS remoteResponse:No response is sent for this command.GETINFO: Retrieve information from the EXPLORER 540The text in the GETINFO SMS must have the following format:GETINFO <info_mode> {GPS|ALL|USAGE} <rsms_pwd>Example: To request all information with titles, send an SMS with the text: GETINFO 1 ALL remoteResponse: The response depends on the requested format (GPS/ALL/USAGE) and info mode. For the command in the example, the response would have the titles shown below.Example: IMSI: 901112112456789 IMEI: 35393803001003 LAT: 32.89495 LON:-117.20205 SW: 1.0 C/N0: 66 Beam: 84 Uptime: 59483 GIP: 161.30.23.43The Uptime is in seconds, and GIP is the global IP address of the first active PDP context.RESTART: Restart the EXPLORER 540The text in the RESTART SMS must have the following format: RESTART 1 BGAN <rsms_pwd>Example: To restart the EXPLORER 540, send an SMS with the text: RESTART 1 BGAN remoteResponse:No response is sent for this command.
Chapter 3: Operation98-148232-B To access the terminal from a remote location 23WATCHDOG: Request or modify watchdog settingsThe text in the WATCHDOG SMS must have the following format:WATCHDOG <wdog_op> <ping1> <ping2> <ping3> <ping_ always> <ping_ interval> <wdog_ enable> <rsms_pwd>Example: WATCHDOG 2 100.100.100.130 100.100.100.110 200.247.237.254 0 20 1 remoteIn this example, Link monitoring is set up as follows:2: Set watchdog parameters100.100.100.130: Primary IP address100.100.100.110: Secondary IP address200.247.237.254: Tertiary IP address0: Send ping only if no IP data traffic20: Ping interval (number of minutes between pings)1: Enable watchdogremote: Remote SMS passwordResponse:You do not get an OK response. You can use the WATCHDOG 1 command to get the status of the WATCHDOG feature.See also Link monitoring (watchdog) on page 29.ADPWRST: Reset the administrator passwordTo reset the administrator password you need the IMEI number of your terminal. If you can access the web interface, you can find the IMEI number under Support > Extended status, see To view extended status on page 60.The text in the ADPWRST SMS must have the following format:ADPWRST 1 <imei> <rsms_pwd>Example: To reset the administrator password of a terminal with the IMEI number 363833-09-012345. send an SMS with the text: ADPWRST 1 36383309012345 remoteResponse:You receive a response with the result of the action.Example: A response for a successful ADPWRST command, could be:ADMIN RESET SUCCESS SMS-Free: 88/100 WARNING: Ensure SMS-free > 5. Cleanup old msgs for orderly Remote SMS Control
Chapter 3: Operation98-148232-B To access the terminal from a remote location 24ATCO: Send AT commands to the EXPLORER 540The text in the ATCO SMS must have the following format:ATCO <resp_mode> <rsms_pwd> <at_cmd>Example: To command the EXPLORER 540 to download new software from the default FTP server via the default APN and upgrade to the new version immediately, send an SMS with the text: ATCO 2 remote _IGETFW=1Response:You receive a response with the result of the action. In this example we have chosen to see only the final response (<resp_mode> = 2) and we have chosen immediate upgrade (<mode> =1), so the final (and only) response will be related to the upgrade of the EXPLORER 540.Example: For a successful completion of the command in the above example, the response would then be: _IUPDFW: 0, CompleteSee also ATCO response codes on page 102.List of supported ATCO commands:The following AT commands are supported using the ATCO command in an SMS. For syntax and parameters, see ATCO commands on page 100.•_IGETFW Get new firmware (and optionally install it) See Remote software upgrade on page 33•_IUPDFW Update the terminal with new firmwareSee Remote software upgrade on page 33•_ISENDFILE Send a file from the terminal to an FTP serverSee File transfer on page 34•_IGETFILE Retrieve a file from an FTP server to the terminalSee File transfer on page 34•_IUPDCFG Update to a new configuration fileSee File transfer on page 34•_IREMWEB Open a connection for remote access to the terminal’s Web interfaceSee Remote access to the web interface on page 25•_ICPWD Change the terminal’s admin passwordSee Security setup on page 27•_IATCROBST Configure 3GGP LTE robustness featureRemote access with AT commandsAccess the terminal as described in To access the terminal using AT commands on page 19. You must use the external IP address of the EXPLORER 540.
Chapter 3: Operation98-148232-B To access the terminal from a remote location 25Remote access to the web interfaceThere are two methods of getting remote access to the web interface:• Using the AT command _IREMWEB, e.g. sent in an SMS (ATCO command)• Using an EXPLORER 540 that is pre-configured with trusted IP addressesThe following sections describe these two methods.To use AT commands to get remote access to the web interfaceYou can send the AT commands encapsulated in an SMS (ATCO commands). For details, see Remote access with SMS on page 20. Relevant commands:_IREMWEBSe ATCO commands on page 100 for syntax and parameters.1. To use an SMS to allow access to the web interface for specific IP addresses, send the following command:ATCO <resp_mode> <rsms_pwd> _IREMWEB=1,<ip address>[,<ip address>]Example: ATCO 2 remote _IREMWEB=1, 214.123.189.119In this example the command specifies no immediate response, only when the global IP address is sent along (2). The remote SMS password is remote and the IP address 214.123.189.119 can get remote access to the web interface (if two IP addresses are listed, it is interpreted as a range of IP addresses).2. The EXPLORER 540 should now return an SMS response with the external IP address of the terminal.Example: _IREMWEB:81, GlobalIP:161.30.181.3181 is the response code for a remote web connection that was set up successfully. It is followed by the global IP address, which is the IP address to enter in your browser to access the web interface from the remote device with the IP address you specified in the command.3. On the remote computer, open your web browser.4. In the address bar of your browser, enter the global IP address of the EXPLORER 540 (received in the response above).NoteWhen using remote access, the web interface may take a long time to load the pages, because the Internet connection may be slow.NoteOnly one PDP context at a time can be used for remote web interface access.NoteIf remote SMS command access has been disabled, you can enable it either using the web interface or using AT commands. See To set up remote access with SMS on page 69 and To set up the security with AT commands on page 27 (step 4.).
Chapter 3: Operation98-148232-B To access the terminal from a remote location 26You should now be connected to the built-in web interface of the terminal.To get remote access to the web interface from a trusted IP address (preconfigured)1. Connect a computer to the EXPLORER 540 and access the web interface locally.2. Prepare the terminal as described in Remote management on page 68.3. Make sure your remote computer has access to the Internet.4. On the remote computer, open your web browser.5. In the address bar of your browser, enter the IP address of the terminal followed by a colon and the port numberhttp://<ip address>:<incoming port>.• <ip address> is the external IP address of the EXPLORER 540. The external IP address can only be obtained when a data connection (PDP context) is established. If a data connection is started. you can get the external IP address with the GETINFO SMS command, see GETINFO: Retrieve information from the EXPLORER 540 on page 22.• <incoming port> is the port you defined in Remote management on page 68 (Incoming port for web application, default port 80).Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 80, enterhttp://161.30.180.12:80.You should now be connected to the built-in web interface of the terminal.NoteAccess to the EXPLORER 540 web interface is restricted with a password. See Security setup on page 27 and Passwords on page 62.NoteThis method requires that you initially have local access to the EXPLORER 540. If not, use the _IREMWEB command described in the previous section.NoteAccess to the EXPLORER 540 web interface is restricted with a password. See Security setup on page 27 and Passwords on page 62.
Chapter 3: Operation98-148232-B Security setup 27Security setupOverview of security measuresSince the EXPLORER 540 is most likely placed in remote areas without direct supervision, it is important to protect it against unauthorized access. The EXPLORER 540 has the following security measures:• User and administrator passwords for the web interface.• Admin password for AT shell and SMS control.• White list for SMS control (list of trusted phone numbers).•MAC filtering• SIM personalization. Optional SIM lock (lock to provider) and optional PIN lock (lock to EXPLORER 540 terminal). • Disable Reset button. One of the functions of the Reset button is to reset to factory default, which also resets the administrator password. This function can be disabled using the web interface.You can set up these security measures in the web interface or with AT commands. see the next sections for details.To set up the security with AT commandsFor details on how to send AT commands to the EXPLORER 540, see To access the terminal using AT commands on page 19.For details on syntax and parameters for the AT commands, see AT commands on page 99.Do as follows:1. Disable administration lock:AT_ICLCK=AD,0,<password>Example: AT_ICLCK=AD,0,adminWhen you get an OK reply you have administrator access to the AT shell.2. Set new administrator password:AT_ICPWD=AD,<old password>,<new password>Example: AT_ICPWD=AD,admin,myadmpwdWhen you get an OK reply the administrator password is set to the new password (myadmpwd in the example).ImportantBy default any phone number can access the EXPLORER 540 with an SMS! To protect against unauthorized access, change the remote SMS password and make a list of trusted phone numbers. See To set up remote access with SMS on page 69 and To set up the security with AT commands below.
Chapter 3: Operation98-148232-B Security setup 283. Set new password for remote SMS:AT_ICPWD=RS,<old password>,<new password>Example: AT_ICPWD=RS,remote,mysmspwdWhen you get an OK reply the password for remote SMS access is set to the new password (mysmspwd in the example).4. Disable/enable remote SMS commands:Disable: AT_ISMSRMT=0Enable: AT_ISMSRMT=15. Specify a white list of trusted MAC addresses:AT_IMACLOCAD=1,0,<MAC address>[,<MAC address> (etc.)]Example: AT_IMACLOCAD=1,0,00:B5:E0:76:FD:C2,00:B5:A0:84:F9:E2When you get an OK reply, the specified MAC addresses are added to the white list.6. Turn on MAC address filtering:AT_IMACLOC=1,0When you get an OK reply, MAC address filtering is enabled for Ethernet, and only the MAC addresses specified in the white list can get access (previous step). 7. Enable administration lock:AT_ICLCK=AD,1,<password>Example: AT_ICLCK=AD,1,myadmpwdWhen you get an OK reply, the system is protected with the administrator password.To set up the security with the web interfaceIf you want to setup the security with the web interface, see the following sections:• User and administrator passwords for web interface: Passwords on page 62• Admin password for AT shell (same as for web interface): Passwords on page 62• Password for remote SMS access: To set up remote access with SMS on page 69NoteThe password cannot contain spaces, e.g. “new pw” is not accepted, whereas “new_pw” is accepted.ImportantIf you disable remote SMS commands there is no way to access the terminal remotely, unless you have an open data connection (PDP context)! Instead we recommend to define a set of trusted phone numbers, see To set up remote access with SMS on page 69.NoteUntil MAC address filtering is enabled, all MAC addresses are allowed and the white list has no effect.ImportantRemember to add the MAC address of your own device. Enabling the MAC address locking without adding your own device MAC address will block for any local access to the Terminal!
Chapter 3: Operation98-148232-B To control data connections (PDP contexts) 29• Trusted phone numbers for SMS control: To set up remote access with SMS on page 69•MAC filtering: To manage connected devices (Traffic control) on page 54• SIM personalization: Auto SIM PIN validation on page 64 and SIM lock on page 65• Disable Reset button: Reset button on page 73.To control data connections (PDP contexts)Automatic Context Activation (ACA)In the web interface you can set up the EXPLORER 540 to automatically establish a data connection when it is registered on the satellite network. See To set up the connection mode step 3. on page 51. In the web interface ACA is called “Automatic activation”. Automatic activation also applies to the “wake-on” actions after power save mode (see Power-saving on page 31) and by recovery after e.g. loss of power. Link monitoring (watchdog)It is strongly recommended to use link monitoring to monitor your locally established IP connection, as it enables you to test the BGAN connectivity and to keep your PDP context alive.With this feature activated, the terminal will send out ping commands to up to three servers of your choice. When a data session is started, the terminal will start sending ping commands to the Primary IP address the number of times specified. If no response is received, it will send the same number of ping commands to the Secondary and then Tertiary IP address, if available. If no response is received from any of the IP addresses, the terminal will eventually restart.For configuration with the web interface, see Link monitoring on page 66.For configuration with SMS command, see WATCHDOG: Request or modify watchdog settings on page 23.Manual activation of data connectionsYou can manually activate a data connection in the following ways:• Remote: Send an SMS to the EXPLORER 540. See ACTIVATE: Activate a data connection with an SMS on page 21.• Local (EXPLORER 540 LAN interface): • Access the web interface locally and click the tile for the data connection on the dashboard. See To start and stop data connections on page 42 or• Send an AT command to the terminal. See To configure the connected equipment for PPPoE on page 30 (the example), To access the terminal using AT commands on page 19 and Context management AT commands on page 105.NoteLink monitoring only applies when the data connection is started locally by equipment connected to the EXPLORER 540. Data connections started with the SMS command ACTIVATE cannot be monitored with link monitoring.
Chapter 3: Operation98-148232-B To control data connections (PDP contexts) 30PPPoE (Point-to-Point Protocol over Ethernet)To configure the connected equipment for PPPoEHow to configure your equipment depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the user name and password in your equipment in order to make PPPoE work with the terminalThe user name and password can be left blank (or insert user name: void and password: void). Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider. To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription.Note for MAC OS: User name and password are required. For some ISPs you can use user name void and password void. Contact your airtime provider for further information.To send commands with PPPoEYou can use the command XBB:<AT String> to send AT commands over PPPoE.Example: To start a Standard data connection with the Context identifier “1”, type XBB:AT+CGDCONT=1,ip,bgan.inmarsat.com;+CGEQREQ=1,3Note that there are two commands involved, +CGDCONT and +CGEQREQ. +CGDCONT defines the context ID (1), the connection type (IP) and the APN (bgan.inmarsat.com).+CGEQREQ starts a data connection for the defined context ID (1) using traffic class Standard data (3)Note that because the traffic class is 3 (Standard data), the remaining parameters (max. and guaranteed bit rates etc.) are omitted. See also Context management AT commands on page 105.
Chapter 3: Operation98-148232-B Power-saving 31Power-savingThere are two methods to save power in the EXPLORER 540. •Sleep mode•Power save modeSleep modeWhen in sleep mode the terminal is registered, attached and capable of exchanging data between the LAN and the BGAN satellite interface. The system enters sleep mode whenever possible, i.e. if it is not active and not in power save mode.Power save modeIn Power save mode, the terminal deregisters and gracefully closes down the terminal to save power. To use the Power save mode you must configure one or more “wake up” methods:•Wake up on daily basis• Wake up on input pin (dedicated I/O pin)General power save settings:• Set the number of minutes without any activity (Idle time) before the terminal enters power save mode• Set whether or not the power save function should be prevented when a satellite connection (PDP context) is open (only configurable with web interface)You can also configure the wake up methods and the general power save settings in the web interface. See Power save (Settings) on page 71.To set the idle time before power saveIf you are using Power save mode and none of the conditions that prevent Power save mode are present (mentioned in the note above), the system will go into Power save mode after a defined idle time. NoteThe following conditions will prevent the terminal from entering Power save mode:• The web interface is open• Data/SMS traffic•Software update ongoing• Incoming/outgoing calls• Wake up input pin (GPI-1) activeNoteIf the Idle time is set to “0”, the Power save function is disabled!
Chapter 3: Operation98-148232-B Power-saving 32For configuration with AT commands, use the AT command _IPWSAVSCHD as follows:1. Set the idle time before power save:AT_IPWSAVSCHD=<psmode>,<psvalue>Example: AT_IPWSAVSCHD=IDLE_TRG,15In this example, the power save mode is idle time (IDLE_TRIG), and the idle time before the terminal enters power save mode is 15 minutes.For configuration with the web interface, see Power save (Settings) on page 71.Wake up on daily basisDaily wake up is a method to save power by setting a timer to regularly wake up the terminal. When this is used in combination with the output pin that reflects whether the terminal is awake, it allows for power efficient regular operation of M2M equipment, e.g. for transmission of environmental probe measurements. For information on the “Terminal ready” output pin see I/O connector (X5) on page 91.To configure wake up on daily basisFor configuration with AT commands, use the AT command _IPWSAVSCHD as follows:1. Set the time of day that the terminal must wake up from power save:AT_IPWSAVSCHD=<psmode>,<psvalue>Example: AT_IPWSAVSCHD=TOD_TRG,24:00In the example above, the power save mode is the Time Of Day (TOD), and the time of day to wake up from power save is 24:00.For configuration with the web interface, see Power save (Settings) on page 71.Wake up on input pin (GPI)The Request wake up pin (pin 1, input) allows the M2M equipment to signal to the terminal whether it should wake up (active) or attempt to go into power save mode.In the web interface you can:• Enable/disable the input pin• select the polarity of the input pin (Active high/low).See Power save (Settings) on page 71 and I/O connector (X5) on page 91.ImportantRemember to configure minimum one of the wake up functions described below - otherwise the EXPLORER 540 will not be able to enter power save mode.NoteIf the wake-up time of day is set to “0”, the “Wake up time of day” function is disabled!
Chapter 3: Operation98-148232-B Remote software upgrade 33Remote software upgradeUser initiated software upgradeYou can initiate a remote software upgrade with an AT command, either from the command interface or encapsulated in an SMS (ATCO command)._IGETFW tells the terminal to get software from an FTP server and either upgrade the terminal software or download the software file to the terminal for later upgrade._IUPDFW tells the terminal to upgrade its software to the downloaded file.For Syntax and parameters, see ATCO commands on page 100.To upgrade the softwareIf you have an M2M subscription, the EXPLORER 540 should be available from the Inmarsat FTP server. If not, download the new software1 or acquire the software from Cobham SATCOM and place it on your FTP server.1. To access the EXPLORER 540, use one of the following:• a computer connected to the Internet, see Remote access with AT commands on page 24, or• equipment connected to a cellular network, see Remote access with SMS on page 20.Note that you need a password for both access methods. For AT commands, use the AT_ICLCK command with the admin password, for SMS, use the remote SMS password.2. Use the command _IGETFW to initiate the software download (and maybe upgrade) from the specified FTP server. If you are using default APN and default FTP server these can be left out.Example: AT_IGETFW=1In this example, the terminal will get the software from the default FTP server via the default APN and download and then upgrade the software in the terminal.3. The terminal prepares for software update, connects to the specified FTP server and downloads the software image.If you have selected Deferred update (_IGETFW=0), you have to use the command _IUPDFW followed by the file name when you want the terminal to upgrade the software. NoteFTP server: With M2M subscription you can use Inmarsat’s M2M FUP server (default FTP server for software upgrade). This is not available for Non-M2M subscriptions.1. You can download the software from the “Self Service Centre” at www.cobham.com/satcom, select Service and Support > Cobham SATCOM Service and Support and then 24-7 Self Service Centre / Technical Downloads. Locate the EXPLORER 540 software.NoteThe Inmarsat FTP server for firmware upgrade is only available with M2M subscription. If you have a non-M2M subscription you must specify a third party FTP server for the software upgrade.
Chapter 3: Operation98-148232-B File transfer 344. If you have selected Immediate update (_IGETFW=1), the terminal updates the system, reboots, installs the update and verifies the online connection.5. When the software upgrade is successfully completed you get an AT or SMS command response with the message Complete.Example:_IUPDFW: 0, CompleteFor configuration with the web interface, see To update software on page 60.File transferUsing AT commands, you can transfer a configuration file or a log file between the EXPLORER 540 (local directory in EXPLORER 540 is “/”) and an FTP server over the satellite network._IGETFILE tells the terminal to get a file from an FTP server (e.g. a configuration file)_ISENDFILE tells the terminal to send a file to an FTP server (e.g. a log file)_IUPDCFG tells the terminal to update the EXPLORER 540 configuration with the contents of the previously downloaded configuration file.For Syntax and parameters, see ATCO commands on page 100.Configuration fileIf you need to reuse a configuration in other terminals of the same type, you can save your current configuration to a file, which can then be loaded into the other terminal(s).Save configurationTo command the EXPLORER 540 to save its configuration to a file and transfer it to an FTP server, do as follows:1. To access the EXPLORER 540, use one of the following:• a computer connected to the Internet, see Remote access with AT commands on page 24, or• equipment connected to a cellular network, see Remote access with SMS on page 20.Note that you need a password for both access methods. For AT commands, use the AT_ICLCK command with the admin password, for SMS, use the remote SMS password.2. Send the command _ISENDFILE to the EXPLORER 540 to make it send the configuration file to the specified destination on your FTP server. Example: AT_ISENDFILE="/","config.txt","ftpdirectory","ftp.myftpserver.com","ftp-username","ftp-password"NoteBe aware that if the terminals have different software versions, some of the settings may be different than expected. If possible, use the same software version in the terminals.
Chapter 3: Operation98-148232-B File transfer 35In this example. the terminal will look for a file named config.txt in the local directory (/) in the terminal, and send the file to the directory ftpdirectory on the FTP server named ftp.myftpserver.com. The user name ftp-username and password ftp-password give access to the FTP server. The default APN is used (APN info is left out).3. You get a response command that the file was transferred successfully.Example: _ISENDFILE: 0, CompleteLoad configurationTo command the EXPLORER 540 to update its configuration, do as follows:1. Place the configuration file on your FTP server.2. To access the EXPLORER 540, use one of the following:• a computer connected to the Internet, see Remote access with AT commands on page 24, or• equipment connected to a cellular network, see Remote access with SMS on page 20.Note that you need a password for both access methods. For AT commands, use the AT_ICLCK command with the admin password, for SMS, use the remote SMS password.3. Send the command _IGETFILE to the EXPLORER 540 to download the configuration file from the specified FTP server. Leave out APN information if you are using default APN.Example: AT_IGETFILE="ftpdirectory","config.txt","/","ftp.myftpserver.com","ftp-username","ftp-password"In this example. the terminal will look for a file named config.txt in the directory ftpdirectory on the FTP server named ftp.myftpserver.com and download the file to the directory named / in the terminal. The user name ftp-username and password ftp-password give access to the FTP server. The default APN is used (APN info is left out).4. Use the command AT_IUPDCFG to upgrade the EXPLORER 540 configuration using the file downloaded in step 3. Example: AT_IUPDCFG=config.txtThis command will take the downloaded configuration file named config.txt and use it to update the configuration of the EXPLORER 540.5. You get a response command that the configuration was successfully upgraded.Example:_IGETFILE: 0, CompleteTo save or load a configuration using the web interface, see To save or load a configuration on page 65.NoteThe terminal will reboot when the configuration is updated.
Chapter 3: Operation98-148232-B Status of the EXPLORER 540 36Log file(s)Using AT commands, you can command the EXPLORER 540 to send the following log files to an FTP server:•Diagnostics report: diagreport.tar.gz. A report containing useful information for troubleshooting (includes the logs below as well as other information). •Event log: event.csv. A log of events that are signalled to the user.•System log: syslog.log. A log of internal events in the EXPLORER 540.• AT command log: at_log.txt. A log of all AT commands sent and received by the EXPLORER 540.To command the EXPLORER 540 to send a log file to an FTP server, do as follows:1. To access the EXPLORER 540, use one of the following:• a computer connected to the Internet, see Remote access with AT commands on page 24, or• equipment connected to a cellular network, see Remote access with SMS on page 20.Note that you need a password for both access methods. For AT commands, use the AT_ICLCK command with the admin password, for SMS, use the remote SMS password.2. Send the command _ISENDFILE to the EXPLORER 540 to make it send a log file to the specified destination on your FTP server. Example: _ISENDFILE="/","syslog.log","ftpdirectory","ftp.myftpserver.com","ftp-username","ftp-password"In this example. the terminal will look for a file named syslog.log in the local directory / in the terminal, and send the file to the directory ftpdirectory on the FTP server named ftp.myftpserver.com. The user name ftp-username and password ftp-password give access to the FTP server. The APN is left out to indicate that the default APN is used.3. You get a response command that the file was transferred successfully.Example: _ISENDFILE: 0, CompleteUsing the web interface you can see the Event log and create a diagnostics report. See Log files on page 86.Status of the EXPLORER 540There are basically three ways of getting status from the EXPLORER 540:• Access the built-in web interface. The Status page shows information such as terminal status, network status, position status and ongoing communication. See Status information on page 45.• Send the SMS command GETINFO to the EXPLORER 540. This commands retrieves information from the EXPLORER 540 such as call time, data usage, GPS position and global IP address. For details, see ATCO commands on page 100
Chapter 3: Operation98-148232-B Control or status with GPIO pin 3 37• I/O pin 2 (Terminal ready output). If you connect to this pin you can get information on whether or not the terminal is ready to communicate with connected equipment. See Power save (Settings) on page 71 and I/O connector (X5) on page 91.• GPIO pin 3, see next section.Additionally, until installation is completed you can use the LED to follow the status. See Light indicator on page 81.Control or status with GPIO pin 3The GPIO pin 3 is configurable in the web interface to be input or output, and active low or active high. You can use the AT command _ITGPIO to activate or deactivate the pin (if configured as output) or read the status of the pin (if configured as input).For configuration, see I/O pins (Settings) on page 72.For specifications, see I/O connector (X5) on page 91.To read the status of GPIO pin 3 (input)Do as follows:1. Configure GPIO pin 3 in the web interface to be input.2. Send the command _ITGPIO? to the terminal.3. You get a response saying whether the pin is active or inactive (1 is active, 0 is inactive). Note that the setting in the web interface determines whether the pin is active high or low.Example: _ITGPIO: 1OKTo activate or deactivate GPIO pin 3 (output)Do as follows:1. Configure GPIO pin 3 in the web interface to be output.2. Send the command _ITGPIO=1 (activate) or _ITGPIO=0 (deactivate) to the terminal.3. You get an OK response when the pin is successfully activated or deactivated.
98-148232-B 38Chapter 4Configuration with web interface 4This chapter describes how to use the web interface to operate, set up and configure your system. It has the following sections:•The web interface•To control data connections from web interface•Status information•The Control panel•To restart the installation process•To use the logs•To manage connected devices (Traffic control)•Support features•Terminal settings•To set up your data connection packages (BGAN M2M)•To set up tracking•Advanced settings•To enter the SIM PIN in the web interface
Chapter 4: Configuration with web interface98-148232-B The web interface 39The web interfaceWhat is the web interface?The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser.To access and navigate the web interfaceTo access the web interfaceTo access the web interface, do as follows:1. Start up the terminal. 2. Connect your computer to the terminal.You can connect locally to the LAN interface or use a remote connection. See Remote access to the web interface on page 25.3. Open your browser and enter the IP address of the terminal in the address bar.For local connection, the default IP address of the terminal is 192.168.0.1.For remote connection, see Remote access to the web interface on page 25. 4. Enter user name and password. You can log in as user or as administrator. • Default for user: User id = user, Password = <serial number of the EXPLORER 540>• Default for admin: User id = administrator, Password = adminIf the installation process is ongoing, the web interface will show a popup window with the progress of the installation process.You can change the language to French, German, Russian, Spanish, Chinese or Japanese. See To select the language on page 52.NoteIf the same user enters a wrong password 5 times in a row, he is locked out for 15 minutes (other users can still access the login page). After 15 minutes he can try again.NoteSome parts of the web interface may not be accessible if the user permissions are limited. For information on how to set up user permissions, see To set up user permissions on page 63.
Chapter 4: Configuration with web interface98-148232-B The web interface 40Overview of the web interfaceWhen the web interface opens, the title bar shows the name of the product. The example below shows the Support page.The web interface consists of the following sections.•Name of current page. Tap or click to refresh the page.•Icon bars at the top and bottom are present on all pages and hold icons that give access to status such as signal level as well as active alerts, when relevant. It also holds the icon for the Control panel. For explanations of the icons, see the next section, Icons in the icon bars.•Breadcrumbs right below the icon bar show the current location in the menu system and gives access to the higher levels in the menu.•Contents section shows the contents of the selected page. This section is used for viewing or changing settings, or for performing actions. On the opening page, this section is used to start and stop data connections.•Status section shows the status of the terminal and the network connection, position information, ongoing calls and data sessions etc. The Status section is not shown on small screens. If the screen is small (e.g. on a smartphone), you can show/hide the status by clicking  at the bottom of the page.Icon barBreadcrumbsName and icon of current page (on opening page: the name of the product)StatussectionIcon barContentssection
Chapter 4: Configuration with web interface98-148232-B The web interface 41Icons in the icon barsThe icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary.To navigate the web interface•To access status and settings, tap or click the relevant icon in the icon bar or select  to access the Control panel. The status or settings are displayed in the contents section.•To see your current location and to move back through the Control Panel menu, use the breadcrumbs just below the icon bar.•To scroll through longer pages, use the scroll bar or swipe.•To refresh the current page, press Ctrl+F5 (PC) or Apple+R (Apple) or Cmd+R (Apple).Icon ExplanationSignal level of the external network. Help. Click to get context-sensitive help for the current page.Control panel. Click to access the settings.Startup page where you can start and stop data connections. Click to go to the startup page.The “1” at the icon shows that a BGAN data connection package is running.Status. If the screen is not large enough to show the status field, this icon appears at the bottom of the page. Click the icon to see status of the terminal and satellite connection. Click again to exit the status page.An alert is active.Click the icon to see a list of active alerts.Note that this icon will remain in the icon bar as long as the alert is still active.
Chapter 4: Configuration with web interface98-148232-B To control data connections from web interface 42To control data connections from web interfaceThe startup page of the web interface is used to start and stop data connections and to set up the data connections. To start and stop data connectionsBy default, you must activate your data connection before you can access the Internet. However, you can enable automatic activation of a data connection. See step 3. on page 51. To start and stop data connections on your EXPLORER 540, do as follows:1. In the opening page, locate the connection package you want to start.2. Click  to start the connection. The connections icon at the bottom of the page shows when a BGAN data connection package is running.3. Click  to stop the connection.If the connection fails, the connection tile shows an exclamation mark  and an error message. The error message is also shown in the data log, see Data log on page 48.When a connection is active, the icon changes to   and the tile for the active connection shows:• IP address: The external IP address that has been assigned by the service provider to this session. If the connection was started by remote SMS, the local IP address is also shown.• Transferred data: For Standard data, the tile shows the total amount of transmitted and received data since the connection was established.NoteWith a non-M2M subscription you have more options for the data connection. See Appendix C, BGAN non-M2M functions.NoteThe icons for starting  and stopping  connections are only active if the terminal is ready and registered on the BGAN network. Otherwise the text is greyed out and you cannot start data connections.
Chapter 4: Configuration with web interface98-148232-B To set up your data connection packages (BGAN M2M) 43To set up your data connection packages (BGAN M2M)To change the name of a connection packageTo change the name of a connection package, click  in the right side of the tile with the connection package.Click Properties, type in the new name and click Save. The new name is shown on the tile on the startup page.To change the APN for a connection packageBy default a connection package is set to use no IP Header compression and to use the APN (Access Point Name) from the SIM card. This is suitable for most applications.If you want to use a different APN, do as follows:1. Click  in the right side of the tile with the connection package that you want to change.2. Select Parameters.3. Next to APN, select the source of the APN.•SIM default (default and recommended setting): The APN is taken from the SIM card.•Network assigned: The APN is assigned from the network.•User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name.4. If your APN uses a password, type in the User name and Password provided from the Airtime Provider.5. Click Save.NoteThis section only describes the Standard data connection available with M2M subscriptions. For information on class 2 subscription, see To set up data connections on page 110.NoteYou must be logged in as administrator to be able to change the settings for a data package. NoteIt is recommended to leave IP Header compression disabled. This means that the data packets are transmitted more reliably with less data loss.
Chapter 4: Configuration with web interface98-148232-B To set up your data connection packages (BGAN M2M) 44To create a new connection packageDo as follows:1. Click New connection package.2. Type a name for the new package and click Save.3. Click Click here to create connections.4. Select the connection type you want for your new connection package.For M2M subscription, you can only select Standard.5. Click Save package.The new package should now appear as a new tile on the startup page. For details on Parameters (APN and IP Header compression) see To change the APN for a connection package on page 43.NoteYou must be logged in as administrator to be able to create connection packages.
Chapter 4: Configuration with web interface98-148232-B Status information 45Status informationIf the window is large enough, it shows a status field at the bottom of the page or in the right side of the page. If not, click   at the bottom of the page to show the status page. Click   again to return to the previous page.Small screen: Click here for status pageStatus field
Chapter 4: Configuration with web interface98-148232-B The Control panel 46The Control panelThe Control panel is used for accessing the settings and functions of your EXPLORER 540.To open the Control panel, click  from the bottom right corner of the web interface.NoteIP handsets: The M2M subscription does not support Voice over IP (VoIP). For details on VoIP and voice calls with standard class 2 subscription, see Appendix C, BGAN non-M2M functions.
Chapter 4: Configuration with web interface98-148232-B To restart the installation process 47To restart the installation processIf you need to restart the installation process, e.g. because the EXPLORER 540 has been moved to another location, click the Installation tile in the Control panel. This will reboot the terminal and restart the installation process. For details about the installation process, see Installation process on page 11.To start the installation process from the web interface, do as follows:1. Select  (Control panel) and then Installation.2. Select OK to reboot the terminal and start the installation process. Note that you must log into the web interface with user name and password after reboot.The signal strength is shown on the screen during the pointing process.3. Turn and tilt the antenna slowly until you have obtained the highest possible signal strength. You can use the pointing sound as well as the signal strength shown on screen. For details, see Installation process for satellite operation on page 12.4. When the EXPLORER 540 has detected a stable BGAN signal it automatically exits the pointing process and starts to connect to the BGAN network.• If you do nothing, the EXPLORER 540 automatically connects to the BGAN network (if possible) and then completes the installation process.• If you want to cancel installation and start over at next power-up, click Cancel. You can still configure the EXPLORER 540, and the LED will be active.If there are problems with the installation, the web interface will show a warning icon next to the failing step in the installation window. The LED on the EXPLORER 540 will be yellow (warning). See Troubleshooting guide on page 78.5. Tighten the screws to fix the EXPLORER 540 in the pointed position.6. When the installation process has ended, click Close to close the Installation window.
Chapter 4: Configuration with web interface98-148232-B To use the logs 48To use the logsTo access the logsTo access the Logs, select  and select Logs from the menu. The Logs page contains:•Call log: A list of all incoming, outgoing and missed calls since the log was last cleared.•Data log: A list of all data sessions since the log was last cleared.•Total counters: Totals for each type of service since the log was last cleared.Date and time is the international UTC time, received from the satellite. Call log (Non-M2M only)With Non-M2M subscription the Call log shows:•Outgoing calls shows the start time, receiving end phone number, duration, type (Standard voice or 3.1 kHz audio), termination cause and, if Call charges have been entered, estimated charge of each outgoing call. •Received calls shows the start time, calling phone number, duration, type (Standard voice or 3.1 kHz audio) and termination cause of each incoming call.•Missed calls shows the start time, calling phone number, type (Standard voice or 3.1 kHz audio) and termination cause of each incoming call that was not received.To clear the Call log, click the Clear call log button at the top.Data logThe Data log shows:•Standard data shows data usage, date and time, termination cause and estimated charge of each Standard data session (if Call charges have been entered).•For Non-M2M only: Streaming data shows the duration and type (such as 64 kbps, 128 kbps), date and time, termination cause and estimated charge of each Streaming data session (if Call charges have been entered).To clear the Data log, click the Clear data log button at the top.Total countersThe total counters show:•For Non-M2M only: Call session totals shows the total duration (hh:mm:ss) for each call type since the log was last cleared. It also shows the estimated call charge for each call type (if Call charges have been entered).•Data session totals shows totals for each data connection type since the log was last cleared. For Standard data the totals are shown as amount of data transferred (kB) and for Streaming connections the totals are shown in duration (hh:mm:ss). It also shows the estimated charge for each data type (if Call charges have been entered).To reset the Total counters, click the Reset total counters button at the top.
Chapter 4: Configuration with web interface98-148232-B Terminal settings 49Terminal settingsTo configure the terminal settings, select  (Control panel) > Terminal settings.
Chapter 4: Configuration with web interface98-148232-B Terminal settings 50To set up the connection modeIn the web interface you can set up the Internet connection mode and the IP addressing between the EXPLORER 540 and devices connected to the EXPLORER 540. The EXPLORER 540 has a built-in DHCP server which can be used to dynamically assign IP addresses to devices connected to the EXPLORER 540.The drawing below shows examples of the IP addressing in router mode (default setup) and modem mode.5RXWHUPRGH'HIDXOWVHWXSH[DPSOH7HUPLQDO'HYLFH'HYLFHQDVVLJQHGE\WKHWHUPLQDOYLD'+&3PDVVLJQHGE\WKHWHUPLQDOYLD'+&3%*$1QHWZRUN'+&3VHUYHUDVVLJQHGE\WKH%*$1QHWZRUNYLD'+&30RGHPPRGHZLWKDFWLYHFRQQHFWLRQWRWKH%*$1QHWZRUN([DPSOH'HYLFH7HUPLQDO,3DGGUHVVWRDFFHVVWKHWHUPLQDO¶VZHELQWHUIDFHPDVVLJQHGE\WKH%*$1QHWZRUNYLD'+&3Q1$7'+&3%*$1QHWZRUN'+&3VHUYHUQ0RGHPPRGHQRFRQQHFWLRQWRWKH%*$1QHWZRUN([DPSOH7HUPLQDO%*$1QHWZRUN'+&3VHUYHUQ'HYLFH /RFDO,3DGGUHVV'+&3QDVVLJQHGE\WKHWHUPLQDOYLD'+&3
Chapter 4: Configuration with web interface98-148232-B Terminal settings 51To set up the connection mode of the EXPLORER 540, do as follows:1. At Internet connection mode, select Modem mode or Router mode. Router mode is the default setting and is recommended for most purposes.• Select Router mode if one or more computers are connected and the EXPLORER 540 should act as a router. When Router mode is selected, the EXPLORER 540 uses the built-in NAT module for making the necessary address translations.• Select Modem mode if only one computer is connected, and the EXPLORER 540 should act as a modem, or more than one computer is connected using an external router. 2. Under Local IP address, type in a new IP address if you want to change the Local IP address of the terminal. This is the address used to access the web interface. The default IP address is 192.168.0.1.3. To enable automatic activation of your data connection, select Automatic activation of Standard data.•When you select automatic activation, the data connection is automatically established after restart as soon as the EXPLORER 540 and its BGAN connection are ready.•When you disable automatic activation (default), you can control the data connection manually from the startup page  or with the SMS command ACTIVATE.4. Under DHCP, select DHCP Enabled (recommended for most purposes).•If you select DHCP Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. •If you select disable DHCP, you need to set up a static IP address in the connected device.5. If you want to change the Network mask for the local network of the terminal, type in the new network mask. The default network mask is 255.255.255.0.6. Under DHCP range start and DHCP range end, type in the range of IP addresses that should be assigned to locally connected equipment.7. Under Static IP addresses add any static IP addresses used by locally connected equipment. This is necessary in order to be able to access the equipment remotely.8. Click Save.NoteDo not connect more than one computer in Modem mode, unless you have an external router.ImportantDo not use any of the reserved IP addresses listed in List of reserved IP subnets on page 88.NoteYou are charged for the data transferred. You may want to disable automatic updates in your LAN device to avoid unnecessary charges.NoteThe static IP addresses must be outside the DHCP range set in the previous step.
Chapter 4: Configuration with web interface98-148232-B Terminal settings 52To enable or disable the pointing soundThe EXPLORER 540 can make a sound to guide you through the pointing procedure (default enabled). To enable or disable the pointing sound, do as follows:1. In the Terminal settings page, locate the Audio indication section.2. Select Audio assisted pointing if you want to use a pointing sound to assist your pointing process.3. Click Save.To select the type of navigation system (GNSS)To select which navigation system to use with your EXPLORER 540, do as follows:1. In the Terminal settings page, locate the GNSS section (Global Navigation Satellite System).2. Select GPS, GLONASS, GPS and GLONASS or BeiDou-1.3. Click Save. Note that it may take some minutes for the EXPLORER 540 to change the navigation system.To select the languageThe default language of the web interface is English. You can change the language to French, German, Russian, Spanish, Chinese or Japanese.To change the language, do as follows:1. In the Terminal settings page, locate the Language section.2. Select a language from the list and click Save.
Chapter 4: Configuration with web interface98-148232-B Port forwarding 53Port forwardingPort forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. We recommend using a static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, it must be included in your subscription and you must set the APN source to SIM default. For details, see To change the APN for a connection package on page 43.Do as follows:1. From the Control panel , select Port forwarding.2. Select Forward port to add a new port forwarding.3. Select Active to activate the port forwarding.4. Type in the Incoming port start and the Incoming port end.This is the range of port numbers on the EXPLORER 540 for which incoming traffic to the EXPLORER 540 will be forwarded.5. Type in the Destination IP address, which in this example is the IP address of the mail server: 192.168.0.100. This is the IP address to which the incoming traffic is forwarded.6. Type in the Destination port start and the Destination port end. This is the range of port numbers at the server, to which the incoming traffic will be forwarded. If only a single port is used, type the same port for Destination port start and Destination port end.7. Click Save.When you have activated a data connection, you can now access the server from the Internet, using the external IP address of the terminal. If you are using the web interface, you can see the external IP address in the tile with the data connection you have started. For information on how to activate your data connection, see To control data connections (PDP contexts) on page 29.NoteMake the port forwarding configuration before starting the data session.
Chapter 4: Configuration with web interface98-148232-B To manage connected devices (Traffic control) 54To manage connected devices (Traffic control)By default, traffic control is disabled, which means that all traffic is allowed.With the Traffic control function you can get an overview of devices connected locally to your EXPLORER 540 and control which devices you want to connect. You can also select whether or not they should be allowed to use the BGAN network. Note that the available settings depend on whether or not you are logged in as administrator.Traffic control (Non-administrator user)To set up traffic control, do as follows:1. In the Control panel , click Traffic control.A list of connected and added devices appears.2. Click your connected device to see MAC address and IP address and to change the name or block/allow the use of BGAN network. See the next section.To block BGAN traffic or edit the name for your device1. In the Traffic control page, click your connected device.The page shows the name, MAC address, IP address and traffic rule for the device.2. Select Block BGAN traffic, if you want to deny access to the BGAN network for your device.NoteYou can only change these settings if traffic control is enabled. If the administrator has disabled traffic control, all traffic is allowed.NoteIf it is already blocked by the administrator, this setting is not editable.
Chapter 4: Configuration with web interface98-148232-B To manage connected devices (Traffic control) 553. At Name, type in the name you want for your device.4. Click Save.Traffic control (administrator)When you are logged in as administrator, the Traffic control setup offers more options. To set up traffic control as administrator, do as follows:1. Log in as administrator.2. In the Control panel , click Traffic control.A list of connected and added devices appears.3. Click the Enable button to enable Traffic control.By default Traffic control is disabled, which means all devices are allowed access.To change the default settings for all devices1. Click the button Default settings.2. Select Block BGAN traffic if you want to deny access to BGAN network for all devices. With this option selected, only the administrator will be able to allow access for selected or all devices.3. Click Save.All devices in the list will now have the new default settings.ImportantAll devices in the list are updated with the default settings when you click Save.
Chapter 4: Configuration with web interface98-148232-B To manage connected devices (Traffic control) 56To block or allow BGAN traffic or edit the name for a device1. In the Traffic control page, click the device you want to set up.The page shows the name, MAC address, IP address and traffic rule for the device.2. Select Block BGAN traffic, if you want to deny access to the BGAN network for the selected device.If you want to allow access, clear the box. The selected device will then be able to access the network, even if it is blocked in the default settings (see previous section).3. At Name, type in the name you want for your device.4. Click Save.To Add a deviceWhen you connect a device, it is automatically added to the list using the default settings. If you want to add a device for later use, do as follows:1. In the Devices page, click the Add device button.2. Type in the Name and the MAC address for the device.3. Select Block BGAN traffic, if you want to deny access to BGAN network for the selected device.If you want to allow access, clear the box. The selected device will then be able to access the network, even if it is blocked in the default settings (see previous section).4. Click Save.When the device with this MAC address is connected, it will appear with the entered name in the list, and access will be allowed or denied depending on the setting in this page.
Chapter 4: Configuration with web interface98-148232-B To set up tracking 57To set up trackingYou can set up the EXPLORER 540 to report to a server at certain time intervals. To set up tracking, do as follows:1. From the Control panel , select Tracking.2. To enable tracking of the EXPLORER 540, select Enable tracking.3. Select the Report type.•Compressed. Only latitude and longitude are reported.•Extended. Apart from latitude and longitude, heading and altitude are also included.•ECEF. The same information as Extended, but position and speed data are 3D (ECEF coordinates).4. Under Server connection, type in the following details:
Chapter 4: Configuration with web interface98-148232-B To set up tracking 58•Host: The IP address of the server that the EXPLORER 540 will report to.•Server port: Port number on the server. Default number is 7474.•Client port: Port number on the EXPLORER 540. Default number is 7475.•Encryption key: A 128 bit key which must match on both the client and server side. Supplied from the server manager.5. Under APN, select the source of the APN.•SIM default (recommended): The APN is taken from the SIM card.•Network assigned: The APN is assigned from the network.•User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name.6. Type in the Report interval in days (dd) and hours (hh).Example: If you type in “01” and “12”, the EXPLORER 540 will send a report for every 1½ day.7. Click Save.You can see the status of the tracking link in the status area of the web interface. If the status area is not shown, click  to see it.NoteIf the EXPLORER 540 is in power save mode, no report is sent!NoteYou can set up whether or not you want to allow the tracking server to control these settings. See Remote control of tracking on page 70.
Chapter 4: Configuration with web interface98-148232-B Support features 59Support featuresTo open the Support page, select  (Control panel) > Support.To view the AlertsWhen an alert is registered, the web interface shows a warning icon  in the icon bar as long as the alert is active. The Alerts list only shows alerts that are currently active.1. To view the alerts, click  from the icon bar at the top of the web interface, or select Alerts from the Support page.The Alerts page shows a list of active events. For more information on the event messages, refer to List of messages on page 82.To view the Event logThe Event log shows events that occurred in the past and are no longer active. It includes events of informational character describing normal phases of operation for the terminal, and also alerts that have appeared in the Alerts list.To view the event log, select Event log from the Support page. To create a diagnostics reportThe diagnostic report contains relevant information for troubleshooting. When contacting your supplier for support, please enclose this file. To generate a diagnostic report, do as follows:1. From the Support page, click Diagnostics report. 2. Click Generate report.NoteIt may take a few minutes to generate the report.
Chapter 4: Configuration with web interface98-148232-B Support features 603. Select Download report.4. Choose a location for the file and save it.To update softwareTo update the software in the EXPLORER 540 using the web interface, do as follows:1. Download the new software1 or acquire the software from Cobham SATCOM and save it on your computer.2. Open the web interface and enter the Control panel .3. Click Support > Update software.4. Click Update software... 5. Browse to the new software version and click Open. The software file has the extension “.tiif”.6. The terminal restarts and completes the software update.You can check the software version under Control panel > Support > About.To view extended statusTo see the Extended status page, select Support > Extended status.To view updated information on the Extended status page, click the icon in the top left corner to refresh the page.The Extended Status page shows information such as IAI-2 status, IMSI number and IMEI number.1. You can download the software from the “Self Service Centre” at www.cobham.com/satcom, select Service and Support > Cobham SATCOM Service and Support and then 24-7 Self Service Centre / Technical Downloads. Locate the EXPLORER 540 software.NoteThe update procedure takes some minutes to complete. If the installation process has not yet been completed, the Status LED flashes blue during the software update.
Chapter 4: Configuration with web interface98-148232-B Support features 61To reset the administrator passwordIf you have forgotten the administrator password, do as follows:1. Contact your supplier for a reset code.Report the serial number and IMEI number of the terminal.You can find the serial number under Control panel > Support > About and the IMEI number under Control panel > Support > Extended status.2. After receiving the reset code from your supplier, select Reset password from the Support page.3. Type in the reset code obtained from your supplier and click Reset.4. The password is reset to admin.To restart the terminalIf you want to restart the terminal, do as follows:1. From the Support page, select Reboot terminal.2. Click to confirm the reboot.The terminal restarts. Note that this is the equivalent to switching the terminal off and on again. It is not the same as pushing the Reset button, the installation process will not restart. AboutThe About page shows the Serial number and software version of your EXPLORER 540 and legal information. It also shows your Help desk information, if it has been entered under Advanced > Help desk.To access the About page, select Support > About.NoteIf you have physical access to the EXPLORER 540, you can also use the Reset button. For details, see Reset button on page 77.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 62Advanced settingsPasswordsThe EXPLORER 540 web interface is password protected at two levels: A user password and an administrator password. You will always be prompted for a password when you access the web interface.Default settings are: •User: User name: user, Password: <serial number of the EXPLORER 540>•Administrator: User name: administrator, Password: adminYou can change the passwords if you are logged in as administrator, see the next sections.To log in as administratorAccess to the Advanced settings requires an administrator password. If you are already logged in as user and you want to access the Advanced settings, do as follows:1. From the Control panel , select Advanced.If you are not logged in as administrator you are now prompted to log in.2. Enter the administrator password.If you have forgotten the administrator password, you can reset the password. For details, see To reset the administrator password on page 61. The old user name and password will apply until you have finished the reset procedure.3. Click Login.To change the user passwordTo change the user password, do as follows:1. Log in as administrator2. Under Advanced, select Change user password.3. Type in the Old password.4. Type in the New password and retype it on the next line.5. Click Save.At the next login the new password is required.To change the administrator passwordTo change the administrator password, do as follows:1. Log in as administrator2. Under Advanced, select Change admin password.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 633. Type in the Old password.4. Type in the New password and retype it on the next line.5. Click Save.At the next login the new password is required.To log out as administratorIf you close the web interface, you are logged out automatically after 30 seconds. To log out manually, click Logout administrator in the Advanced page.To set up user permissionsYou can allow or deny users access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows:1. Under Advanced, select User permissions.2. Under Allow users to:, select the settings you want to allow users to access.3. Under Allow AT commands on:, select LAN interface if you want to allow the use of AT commands.4. Under Allow user accounts:, select Service user account if you want to enable the use of a service user account.5. Click Save.The settings without a check mark can only be viewed but not changed by the non-administrator user.To restore factory settingsTo restore the factory settings of the EXPLORER 540, do as follows:1. Under Advanced, select Factory reset.2. Click OK.The terminal will now restart and start up with the factory settings. The installation process is also restarted.ImportantAll configuration will be lost and the EXPLORER 540 will return to the default configuration.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 64SIM PIN for BGANTo enable or disable the use of a SIM PINTo enable or disable the use of a PIN to access the BGAN network, do as follows:1. Under Advanced, select SIM.2. Select Enable/disable SIM PIN.3. Under Enable/Disable PIN select or clear the box next to Require PIN on startup.• If you clear the box, you can access and use the terminal without entering a PIN• If you select the box, you must enter a PIN on startup before you can make calls or data sessions4. If you selected Require PIN on startup, type in the PIN next to Enter current PIN.5. Click Save.The new PIN settings will take effect at next power on.To change the SIM PINTo change the PIN used to access the BGAN network, do as follows:1. Under Advanced, select SIM.2. Select Change SIM PIN.3. Under Change PIN type in the Current PIN.4. Type in the New PIN and retype it on the next line.5. Click Save. The new PIN settings will take effect at next power on.Auto SIM PIN validationThe Auto SIM PIN validation feature allows the EXPLORER 540 to automatically send the PIN to the SIM at power up. This enables the SIM to be PIN locked (to prevent unauthorised re-use of the SIM elsewhere), while still allowing the EXPLORER 540 to connect to the BGAN network without using a PIN.When this feature is enabled, the PIN you enter when setting the Auto SIM PIN validation feature is encrypted and stored locally in the EXPLORER 540. The next time the EXPLORER 540 restarts, the terminal decrypts the PIN and automatically sends it to the SIM without user intervention.To set up the Auto SIM PIN validation feature, do as follows:1. Under Advanced, select SIM.NoteThe SIM PIN must be enabled before you can use this feature. See To enable or disable the use of a SIM PIN on page 64.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 652. Select Auto SIM PIN validation.3. Select Automatically validate SIM PIN on startup.4. Enter the PIN.5. Click Save.SIM lockThe SIM lock feature can be used by suppliers to lock your SIM card to a specific provider or distribution partner. For further information, contact your supplier.To save or load a configurationIf you need to reuse a configuration in other terminals of the same type, you can save your current configuration to a file, which can then be loaded into the other terminal(s).To save a configuration to a fileTo save the current configuration of your EXPLORER 540 to a file on your computer, do as follows:1. In the Advanced page, click Load/save configuration.2. Click Save configuration.The configuration file is saved in the EXPLORER 540.3. Click Download configuration...The configuration is downloaded from the EXPLORER 540 to the downloads section of your computer.To load a configuration from a fileTo load a configuration from a file into your EXPLORER 540, do as follows:1. In the Advanced page, click Load/save configuration.2. Click Load configuration.NoteIf the SIM PIN is changed either using the web interface or AT commands, the Auto SIM PIN validation feature is disabled and must be reenabled manually.NoteIf the SIM card is replaced without disabling the Auto SIM PIN validation feature, and the first verification of the SIM PIN fails, the Auto SIM PIN validation feature will disable itself to avoid locking the SIM card.NoteBe aware that if the terminals have different software versions, some of the settings may be different than expected. If possible, use the same software version in the terminals.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 663. Browse to the configuration file and click Open...The configuration is now loaded into your EXPLORER 540. When the configuration is loaded successfully, the EXPLORER 540 restarts with the new configuration.Link monitoringIt is strongly recommended to use link monitoring to monitor your locally established IP connection, as it enables you to test the BGAN connectivity and to keep your PDP context alive.With this feature activated, the terminal will send out ping commands to up to three servers of your choice. When a data session is started, the terminal will start sending ping commands to the Primary IP address the number of times specified. If no response is received, it will send the same number of ping commands to the Secondary and then the Tertiary IP address, if available. If no response is received from any of the IP addresses, the terminal will eventually restart.To set up link monitoring, do as follows:1. Under Advanced, select Link monitoring.2. Select Enable Link monitoring.3. At Ping interval (minutes) select the Interval in minutes between the ping commands.4. Select the Number of retries before the terminal restarts.5. Select the Ping mode.•Ping always: Always send ping, regardless of data traffic.•Ping when no traffic: Send ping only if no data traffic is ongoing.6. Type in the Primary and optionally the Secondary and Tertiary IP address.This is the IP address of the server(s) to which the terminal will send ping commands.7. Click Save.NoteThe data connection must be activated before link monitoring can start. See To start and stop data connections on page 42.NoteUse a server that is reliable and that responds to ICMP Echo Requests.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 67Data limitsYou can set a limit for the use of data services with the EXPLORER 540 system. If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the estimated maximum charges for your data sessions.Once the entered limit is reached, the connection is automatically stopped. This is recorded in the data log. To continue using the data service you must start a new connection by clicking on the desired connection on the startup page.To set data limits, do as follows:1. Under Advanced, select Data limits.2. Select the type of connection you want to limit.3. Type in the amount of data or time allowed and select the appropriate units.4. Select Enable.5. Click Save to save the settings.Call chargesIf you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the estimated charges for your calls and data sessions. To enter the call tariffs, do as follows:1. Under Advanced, select Call Charges.2. Select the currency from the Displayed currency drop-down list.3. Enter the tariff for each of the services.4. Click Save.The entered tariffs are used for estimating the charges for calls and data sessions. For further information, see Call log (Non-M2M only) on page 48.NoteThrane & Thrane A/S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the airtime provider may have different methods of calculating the charge.NoteIf you have enabled automatic activation of the Standard data connection and you set a data limit for the Standard data connection, automatic activation is disabled.NoteThrane & Thrane A/S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 68Remote managementYou can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 69To set up remote access with IP1. From the Remote management page, select Enable access to web application and/or Enable access to AT commands.2. Type in the Incoming port numbers to use for the web server and for AT commands.The default port numbers are:•web server: 80• AT commands: 54543. Under Trusted IP addresses, click Add IP address and type in the IP address of the device you want to give access to the terminal. 4. To add more IP addresses, click Add IP address again.After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field.• For information on how to prepare the terminal for remote activation of a data connection, see the next section To set up remote access with SMS.• For information on how to access the terminal, see To access the terminal from a remote location on page 20.If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, it must be included in your airtime subscription and you must set the APN source to SIM default. For details, see To change the APN for a connection package on page 43.To set up remote access with SMS1. From the Remote management page, select whether you want to Enable remote SMS commands.2. Enter the password for remote SMS. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory. This password must be entered every time you send an SMS command. Default password is remote.NoteThe settings for Remote access with IP are not relevant if you are using the _IREMWEB command. See To use AT commands to get remote access to the web interface on page 25.NoteIf you type another port number, the port number must be available at your service provider.NoteTo be able to access the terminal you must have an active data connection. NoteThe terminal must be registered to the satellite services to receive and accept an SMS.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 703. Clear the box Trust all phone numbers and enter at least one trusted mobile number from which the terminal accepts an SMS. Use the wild card * to accept a range of trusted numbers. Leave out the prefix before the country code (example: for “+45” write only “45”)4. To add more phone numbers, click Add phone number again.5. Click Save.For information on how to send SMS commands, see Remote access with SMS on page 20.Remote control of trackingWhen you are using the tracking function of the EXPLORER 540, you can set up the terminal so that the tracking server can access the EXPLORER 540 e.g. to start or stop tracking or to change reporting intervals.To allow the tracking server to control the tracking settings, do as follows:1. Under Advanced, select Tracking settings.2. Select Allow remote control of tracking.3. Click Save.The EXPLORER terminal will now accept commands from the specified tracking server, for example to change reporting intervals or start/stop reporting.Entered mobile number with wild card Mobile numbers accepted453955880* +4539558800 to +453955880945395588* +4539558800 to +4539558899
Chapter 4: Configuration with web interface98-148232-B Advanced settings 71Power save (Settings)There are a number of options to save power in the EXPLORER 540. For a general description of the power save options, see Power-saving on page 31.To set up the power save options, do as follows:1. Under Advanced, select Settings.2. Select how many minutes with no (local) activity before the terminal should enter power save mode (Idle time).3. Select Prevent power save if satellite connection is active if you do not want the terminal to enter power save mode when a data connection (PDP context) is opened on the satellite connection.4. Select Enable daily wake up and enter the Wake up time of day if you want the terminal to “wake up” from power save mode at a specific time every day.NoteIf you select 0 (zero), the power save function is disabled and the terminal will never enter power save mode.NoteWith this option selected, the terminal will not enter power save mode if there is a PDP context open, even if it is not currently used to send or receive data.
Chapter 4: Configuration with web interface98-148232-B Advanced settings 725. Select Enable GPI pin wake up if you want to use the dedicated I/O pin on the EXPLORER 540 to wake up the terminal from power save mode. See the next section I/O pins (Settings) on page 72.6. Click Save.I/O pins (Settings)The EXPLORER 540 has 3 I/O pins, two assigned pins and 1 general purpose pin.• Request wake up (input)• Terminal ready (output)• Control/Status input/output1. Under Advanced, select Settings.2. If you have enabled GPI pin wake up, select whether the Request wake up input should be active high or low.3. Select whether the Terminal ready output should be active high or low. This output signals when the EXPLORER 540 is ready to communicate with connected equipment.NoteLocal time must be converted to UTC time!
Chapter 4: Configuration with web interface98-148232-B Advanced settings 734. If you want to use GPIO pin 3, select the direction and polarity.Pin 3 does not have a predefined function, but can be used for remote control/status of connected M2M equipment using AT command _ITGPIO. See Control or status with GPIO pin 3 on page 37.5. Click Save.Help deskUnder Help desk you can enter the contact information you want for your EXPLORER 540. The Help desk contact information is empty by default. You must provide the contact information, e.g. the phone number for your Airtime Provider. Do as follows:1. In the Advanced page, select Help desk.2. Type in the contact information you want.3. select Save.The Help desk information is now available from  (Control panel) > Support > About.Reset buttonYou can change the function of the Reset button. See Reset button on page 77. Do as follows:1. From the Advanced page, select Reset button.2. Select the behavior you want for the Reset button.•Enabled: Short push: The EXPLORER 540 restarts (power cycle) and begins the installation process again., Long push: Reset to factory default.•Long press disabled: The Reset button will not be able to reset to factory default, but the short push function will still work. •Disabled: The Reset button will not have any function.3. Click Save. Note“Terminal ready” only signals that the terminal is awake and ready to communicate with connected equipment. It does not show whether or not the terminal is registered on the network, or a data connection is established. See Power-saving on page 31 and Automatic Context Activation (ACA) on page 29.
Chapter 4: Configuration with web interface98-148232-B To enter the SIM PIN in the web interface 74To enter the SIM PIN in the web interfaceDo you need a SIM PIN?If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.To enter the SIM PINIf your SIM card requires a PIN and the PIN has not yet been entered, you must enter it before you can make calls or access the Internet. Until you have entered the PIN you cannot access the network, but you can still configure your terminal.To enter the PIN, do as follows:1. Access the web interface.If the terminal needs a PIN, a popup window tells you to enter PIN.2. Type in your PIN and click OK.When pointing is completed and the correct PIN is entered, you are ready to make calls or access the Internet.To cancel the SIM PINIf you select Cancel when you are asked for a PIN, you can use the web interface as normal, but you will not be able to access the network to make calls or data sessions.To enter the PIN later, after cancelling the first time, do as follows:1. From the icon bar at the top, click .The Alerts list opens.2. Click Resolve next to Enter PIN for BGAN.3. Type in your PIN and click OK.NoteYou may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card and whether or not the Auto SIM PIN validation is used. The administrator can enable and disable the use of a SIM PIN and set up Auto SIM PIN validation. For details, see •To enable or disable the use of a SIM PIN on page 64•Auto SIM PIN validation on page 64ImportantIf your EXPLORER 540 is used in an unmanned M2M system, you will normally not be able to enter a PIN code. In this case we strongly recommend enabling Auto SIM PIN validation in the web interface before using the system. See Auto SIM PIN validation on page 64.
98-148232-B Support 75Chapter 5Maintenance and troubleshooting 5SupportContact informationShould your Cobham SATCOM product fail, please contact your dealer or installer, or the nearest Cobham SATCOM partner. You will find the partner details on www.cobham.com/satcom where you also find the Cobham SATCOM Self Service Center web-portal, which may help you solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether the need is technical support, arranging on-site repair or sending the product for repair. Your dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.To repack for shipmentShould you need to send the product for repair, please read the below information before packing the product.The shipping carton has been carefully designed to protect the EXPLORER 540 and its accessories during shipment. This carton and its associated packing material should be used when repacking for shipment. Attach a tag indicating the type of service required, return address, part number and full serial number. Mark the carton FRAGILE to ensure careful handling.If the original shipping carton is not available, the following general instructions should be used for repacking with commercially available material.1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of service required, return address, part number and full serial number.2. Use a strong shipping container, e.g. a double walled carton.3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing material between all surfaces of the equipment and the sides of the container.4. Seal the shipping container securely.5. Mark the shipping container FRAGILE to ensure careful handling.Failure to do so may invalidate the warranty.NoteCorrect shipment is the customer’s own responsibility.
Chapter 5: Maintenance and troubleshooting98-148232-B Software update 76Software updateRemote software updateSee Remote software upgrade on page 33.To update software locally with the web interfaceTo update the software in the EXPLORER 540, do as follows:1. Download the new software1 or acquire the software from Cobham SATCOM and save it to your computer.2. Connect your computer to the EXPLORER 540.3. Open the web interface in your browser.For details on how to access the web interface, see To access and navigate the web interface on page 39.4. Click  (Control panel) at the bottom of the page.5. Click Support > Update software.6. Click Update software... 7. Browse to the new software version and click Open. The file has the extension “.tiif”.8. The EXPLORER 540 now restarts and completes the software update. You can check the software version under Control panel > Support > About.1. You can download the software from the “Self Service Centre” at www.cobham.com/satcom, select Service and Support > Cobham SATCOM Service and Support and then 24-7 Self Service Centre / Technical Downloads. Locate the EXPLORER 540 software.NoteConnect to the LAN interface of the EXPLORER 540. Depending on your system configuration, you may have to connect through a router or a switch.NoteThe update procedure takes a couple of minutes.
Chapter 5: Maintenance and troubleshooting98-148232-B Reset button 77Reset buttonThe EXPLORER 540 has a Reset button that has two functions: To restore all settings to factory settings, or to restart the EXPLORER 540. The Reset button is located inside the interface enclosure at the back of the terminal and can only be accessed when the cover is removed.Do as follows:1. Use the included Torx bit to unscrew the screws holding the cover for the interface enclosure.2. Locate the Reset button.3. Use a pointed device to push the Reset button.4. Close the cover and tighten the screws carefully.This is important in order to maintain the IP grade of the EXPLORER 540.NoteYou can disable or limit the function of the Reset button using the web interface. See Reset button on page 73. Action FunctionPush and hold the Reset button for 2 secondsThe EXPLORER 540 restarts (power cycle) and begins the installation process again.Push and hold the Reset button for > 10 secondsThe EXPLORER 540 restores factory settings and restarts the system. All changes to the configuration are lost and the administrator password is reset to admin.
Chapter 5: Maintenance and troubleshooting98-148232-B Maintenance 78MaintenanceCleaning the EXPLORER 540Clean the exterior of the EXPLORER 540 with a damp cloth.Disposal of the EXPLORER 540Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste). In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol. Contact the local distributor for information about what type of return system to use. TroubleshootingTroubleshooting guideProblem Possible cause RemedyInstallation process:The pointing process failsThe view to the satellite is blocked.Make sure the EXPLORER 540 has a clear view to the satellite. Reboot the terminal to run installation again. The antenna is pointed in the wrong direction.Check that the antenna is pointed according to the position data.Adjust the position to the highest possible signal strength.Installation process:“Start satellite connection” failsMissing SIMSIM errorMissing PINPoor satellite signalInsert SIMReplace SIM cardEnter or cancel PIN, see To enter the SIM PIN in the web interface on page 74.Check that the antenna is pointed according to the position data, and that nothing is blocking the line of sight.Adjust the position to the highest possible signal strength.
Chapter 5: Maintenance and troubleshooting98-148232-B Troubleshooting 79Installation process:“Verify satellite connection” failsWrong APNWrong link monitoring addressesNetwork issuesEnter correct APN or select SIM defaultEnter correct link monitoring addresses, or disable link monitoring to skip ping verification. See Link monitoring on page 66.Try again later. To skip ping verification, disable link monitoring.The EXPLORER 540 is not operational.Software error Restart the terminal. If the problem persists, you can restore to factory defaults as described in Reset button on page 77.Note: This will reset the configuration of your terminal to factory default!The web interface shows Insert SIM.The SIM card is not present. Remove power and Insert the SIM card in the SIM slot according to the instructions in the installation guide.The SIM card is not inserted properly.Remove power and then remove the SIM card and re-insert it according to the instructions in the installation guide.The web interface shows No position fix.The EXPLORER 540 is unable to register on the network, because the GNSS position is unknown.Make sure the view to the GNSS satellites is not blocked. To obtain position fix, the EXPLORER 540 should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER 540 has obtained position fix, you can point the antenna towards the BGAN satellite.You can see position status in the Dashboard of the web interface (status section).Problem Possible cause Remedy
Chapter 5: Maintenance and troubleshooting98-148232-B Troubleshooting 80The web interface showsNot registered.The EXPLORER 540 cannot register on the BGAN network.Check that your SIM card is valid for communication on the BGAN network.Check your subscription with the Airtime Provider.The web interface showsExternal control.The EXPLORER 540 is currently controlled by an external application, e.g. LaunchPad or an AT command interface.If you want to use the built-in web interface, stop the external application and restart the EXPLORER 540. Then open your browser and access the web interface.The EXPLORER 540 cannot obtain its position using GNSS.There is no GNSS signal, or the signal is weak.If the EXPLORER 540 has not been used recently within the same location, it can take up to 10 minutes to obtain the position.Check the position status in the web interface. To help the EXPLORER 540 obtain position fix, it should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER 540 has obtained position fix, you can point the antenna towards the BGAN satellite.No signal or weak signal from the BGAN satellite.The view to the satellite is blocked.Make sure the EXPLORER 540 has a clear view to the satellite. Be aware that window glass may reduce the signal level.The antenna is pointed in the wrong direction.Check that the antenna is pointed according to the position data.Adjust the position to the highest possible signal strength.Connection to the Internet cannot be established.The signal strength is too low. Check that the antenna is pointed according to the position data.Adjust the position to the highest signal strength you can obtain.As a rule of thumb, you should have a a signal strength of 45 dBHz or more to be able to make a call or data session.Problem Possible cause Remedy
Chapter 5: Maintenance and troubleshooting98-148232-B Troubleshooting 81Status signallingMeans of signallingThe EXPLORER 540 system provides two methods for signalling the status of the system. •Light indicator between the cable glands•Messages shown in the web interfaceLight indicatorThe EXPLORER 540 has one light indicator showing status before and during installation. The Status indicator (LED) is located between the two cable glands.The web interface cannot be accessed.The browser is configured to use a proxy server.For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.You have entered a wrong IP address.Check the IP address and re-enter it. The default IP address is 192.168.0.1A LAN connection cannot be established.The cable is not properly connected.Connect the cable.The cable type is not correct. Use Ethernet Min. Cat 5 Solid copper wire, STP. Max. length: 100 mProblem Possible cause RemedyNoteThe LED is only in use until installation is completed, and is automatically disabled 10 minutes after the connection is established. The LED is not enabled again until you restart the installation process.
Chapter 5: Maintenance and troubleshooting98-148232-B Troubleshooting 82Status indicatorEvent messages and status messagesIn the web interface of the EXPLORER 540 you can see status messages and alerts that are currently active.When a warning or error event is active, the web interface shows a warning symbol . Select it to see a list of currently active alerts.List of messagesThe following list explains some of the messages that may show in the web interface of the EXPLORER 540.Indicator pattern MeaningGreen flashing rapidly Starting upYellow flashing BGAN pointingGreen flashing  Verify network connectivity Green constant ReadyYellow flashing rapidly Closing downYellow constant Warning (user recoverable). See web interface for the warning text.Red constant Error. See the web interface. Blue flashing Uploading software to the terminalNote: The indicator will only flash blue if software upgrade is done before installation. After installation the indicator is disabled.Off Power off or light indicator has been disabledDisplayed text Explanation RemedyStandard data speed limited due to high temperatureThe bit rate of the data channel is reduced because the temperature is too high.NoneConnection closed. Data or time limit exceeded.The data connection is closed because a data limit defined in the web interface is exceeded.The data limit may be set to avoid unintentional use of bandwidth, e.g. if you forget to close a connection after use.Restart the connection e.g. from the Dashboard in the web interface. See Manual activation of data connections on page 29.You can change the data limits in the web interface under Advanced > Data limits.
Chapter 5: Maintenance and troubleshooting98-148232-B Troubleshooting 83Automatic activation failed. Reconnecting...The terminal failed to automatically activate a Standard data connection at start-up, even though it was configured to do so.Wait for the terminal to reconnect.Connection failed The terminal failed to establish a connection.Restart the connection e.g. from the Dashboard in the web interface. See Manual activation of data connections on page 29.Connection lost The data connection was lost. Restart the connection e.g. from the Dashboard in the web interface. See Manual activation of data connections on page 29.Network failure There is a problem, with the network, e.g. congestion.Try again later.If the problem persists, contact your airtime provider.Network failure. Reconnecting...There is a problem, with the network, e.g. congestion.The terminal tries to reconnect because it is set up for automatic activation.Wait for the terminal to reconnect.If the problem persists, contact your airtime provider.Unknown connection problemThere is an unknown problem with the connection.Restart the connection e.g. from the Dashboard in the web interface. See Manual activation of data connections on page 29.If the problem persists, contact your airtime provider.Displayed text Explanation Remedy
Chapter 5: Maintenance and troubleshooting98-148232-B Troubleshooting 84Not registered to the networkThe terminal is not registered on the satellite network.You can only make a connection if the terminal is registered on the satellite network.Make sure that:• The SIM card is present.• The PIN has been entered (if used).• The terminal is pointed. See To get started on page 7 for details. Closing terminal due to high temperatureCritically high temperature is causing the terminal to shut down. The internal temperature has reached 84 degrees Celsius.None. For information on ambient temperature, see General specifications on page 89.Contact your distributor if the problem persists.Satellite signal lostThe system no longer receives a signal from the satellite.Make sure the antenna has a clear view to the satellite.Registration for voice failedThe system has not yet been allowed to register for voice services (Circuit Switched).If the problem persists, contact your airtime provider.Registration for data failedThe system has not yet been allowed to register for data services (Packet Switched).If the problem persists, contact your airtime provider.Preparing for software updateThe terminal is preparing to update the software.Wait for the software update to complete.Error opening software fileA wrong file name may have been entered with the AT command _IUPDFWUse the command _IUPDFW? to show the correct file name before updating.Software update is already startedYou tried to start a software update when someone else had already started one.Wait until the software update is completed.Software version is already installedYou are trying to update the software to a version that is already installed.Check your existing software version, e.g. in the web interface under Control panel > Support > About.Displayed text Explanation Remedy
Chapter 5: Maintenance and troubleshooting98-148232-B Troubleshooting 85Online software update failedRemote software update failedTry again later. If the problem persists, contact your distributor.Online software update failed. Could not establish PDP context.Remote software update failed because the data connection could not be established. The reason may be:•no network resources,•wrong APN, or• no line of sight to the satelliteCheck the status of the terminal, e.g. in the web interface. Make sure there is line of sight to the satellite and that the APN is correct.Online software update failed. Could not connect to URL.Remote software update failed because the terminal could not connect to the URL.Check that you have specified the correct URL in your AT command, or enter the correct IP address instead. Software update transfer errorAn error occurred while trying to transfer the file for software update to the terminal.Try again later. If the problem persists, contact your distributor.Software update transfer timeoutThe system timed out before the software file was transferred to the terminal.Try again later. The terminal is not installedThe terminal has failed in the installation process, or the installation process was cancelled. If you want to restart the installation process, restart the terminal or access the web interface and select Control panel > Installation.Displayed text Explanation Remedy
Chapter 5: Maintenance and troubleshooting98-148232-B Log files 86Log filesWith AT commands you can command the EXPLORER 540 to send a diagnostics report or the Event log, System log or AT command log to a specified FTP server. See Log file(s) on page 36.To create a diagnostics reportThe diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate the report, do as follows:1. Access the web interface.2. Select  (Control panel) at the bottom of the page.3. Select Support.4. From the Support page, select Diagnostics report. 5. Select Generate report.6. Select Download report.7. Choose a location for the file and save it.Call log and data logThe log holds detailed information on each call or data session to and from the EXPLORER 540, including date and time, phone numbers, duration, amount of data transferred etc. Date and time is UTC time, received from the satellite.To see the log in the web interface, select  (Control panel) > Logs. See To use the logs on page 48.Event logThe Event log shows events that occurred in the past and are no longer active. It includes events of informational character describing normal phases of operation for the terminal, and also alerts that have appeared in the Alerts list.To view the event log in the web interface, select Event log from the Support page. To view extended statusTo see the Extended status page, select  (Control panel) > Support > Extended status.To view updated information on the Extended status page, select the icon in the top left corner to refresh the page.The Extended Status page shows IAI-2 status, IMSI number and IMEI number.NoteIt may take a few minutes to generate the report.
Chapter 5: Maintenance and troubleshooting98-148232-B To reset the administrator password 87To reset the administrator passwordIf you have forgotten the administrator password, do as follows:1. Contact your supplier for a reset code.Report the serial number and IMEI number of the terminal.You can find the serial number on the label on the EXPLORER 540 or under  (Control panel) > Support > About and the IMEI number in the web interface under  (Control panel) > Support > Extended status.2. After receiving the reset code from your supplier, select Reset password from the Support page.3. Type in the reset code obtained from your supplier and select Reset.4. The password is reset to admin. Help deskUnder Help desk you can enter the contact information you want for your EXPLORER 540. The Help desk contact information is empty by default. You must provide the contact information, e.g. the phone number for your Airtime Provider under Advanced > Help desk. For details on how to enter the information, see Help desk on page 73. The Help desk information is then available from the About page (  (Control panel) > Support > About)
Chapter 5: Maintenance and troubleshooting98-148232-B List of reserved IP subnets 88List of reserved IP subnetsSome IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate.The following local IP subnets are reserved for internal use in the terminal. The netmask for all of these subnets is 255.255.255.0.192.168.1.x192.168.2.x192.168.3.x192.168.4.x192.168.5.x192.168.6.x192.168.7.x192.168.8.x192.168.9.x192.168.10.x192.168.11.x192.168.12.x192.168.13.x(“x” means all numbers from 0 to 255)
98-148232-B 89Appendix ATechnical specifications AGeneral specificationsItem SpecificationType EXPLORER 540, BGAN M2M terminal/ BGAN Class 2 terminal Max. IP data rate, Rx/TxaStreaming databa. Performance depends on a wide range of factors and actual usage.b. Not available for M2M subscription.464 kbps/448 kbps (simultaneously)32, 64, and 128 kbpsVoicebStandard voice 4 kbpsPremium voice 3.1 kHz audio, 64 kbpsPhysical dimensions 202 x 202 x 51.8 mm8.0 x 8.0 x 2.0 inchesWeight  1.6 kg / 3.5 lbsOperating temperatureStorage temperature-40 to 75°C , reduced operationc-40 to 55°C, full operation-40 to 75°Cc. When the internal temperature reaches 84°C, the terminal closes down. An event message is recorded inthe event log.Water & Dust IP66Environment condition Outdoor mounting and use in harsh environmentMax. altitude for Hazardous locations2000 mRelative humidity 95% humidity non-condensing at 40°Cpollution degree Pollution degree 2Supported web browsers(Others may be supported, these have been tested.)Safari 5.1.7 and aboveInternet Explorer 9.0 and aboveGoogle Chrome 23 and aboveMozilla Firefox 16 and aboveApprovals CE, FCC, IC, RCM, GMPCS, C1D2, Russia (Type approval certificate in the field of communication), Japan (Radio law), Inmarsat Class 2 Type Approval and BGAN M2M Certified
Appendix A: Technical specifications98-148232-B Interfaces specifications 90Interfaces specificationsLAN interface (X1 or X2)Connector pin-outTo insert the wires in X1 use a screwdriver (max. 2mm wide) to push each terminal open.SpecificationsImportantThere are two LAN connectors, but only one at a time can be used! Pin Function1TXp2TXm3RXp4POE+5POE+6RXm7POE-8POE-NoteIf you connect to the terminal block X1 you must connect the shield of the cable to the screw terminal X7 (GND).X1: Terminal blockand X7 (GND)orFemale (receptacle)X2: RJ-45 connectorandItem SpecificationNumber of connectors 2: X1 or X2 - only one at a time available! The two connectors are on the same electrical interface.Connector types RJ-45 female or spring loaded terminalsStandard ISO/IEC 8877:1992 and PoE+ IEEE 802.3at type 2 class 4NOTE: The EXPLORER 540 is a Powered Device (PD), that is it may be powered by PoE from external Power Sourcing Equipment (PSE), but it cannot supply PoEPower consumption Power save mode (“wake-on” functions): 800 mWSleep mode: 3.2 WTransmitting: max. 24 WMax. data rate 10/100 Mbps
Appendix A: Technical specifications98-148232-B Interfaces specifications 91DC power input (X4)Connector pin-outTo unscrew and fasten the screws in X4 use a screwdriver (max. 3.5 mm wide). If the DC cable is shielded, connect the shield to pin 3, GND. Otherwise leave GND unconnected.SpecificationsI/O connector (X5)Connector pin-out                   Max. cable length 100 m / 328 ft with Cat5 UTPItem SpecificationPin Function1DCIN+2DCIN-3GNDScrew terminalItem SpecificationDC input range (min-max)DC input, nominal10.5 to 32 VDC12 or 24 VDCTransient overvoltage Overvoltage category IIPower consumption Power save mode (“wake-on” functions): 110 mWSleep mode: 2.5 WTransmitting: max. 21 WConnector type Screw terminalsPin Function1 Request wake up (input)2Terminal ready (output)3 Control/Status Input/output4GND
Appendix A: Technical specifications98-148232-B Built-in BGAN antenna 92To insert the wires in X5 use a screwdriver (max. 2mm wide) to push each terminal open. For configuration of the I/O pins, see Power save (Settings) on page 71USB (Host) interface (X6, Future use)Connector pin-outSpecificationsBuilt-in BGAN antennaPin Function1+5V2Dm3Dp4ID5GNDUSB Micro BItem SpecificationVersion USB v2.0 HostConnector type Type Micro BItem SpecificationType Directional patch array, manually adjustablePolarization RHCP, Right-hand circular polarization for both tx and rxFrequenciesInmarsat I-4 Transmit ReceiveInmarsat Alphasat (EMEA) Transmit ReceiveGNSS1626,5 MHz - 1660,5 MHz 1525 MHz - 1559 MHzExtended L-band (XL)a:1626,5 MHz - 1660,5 MHz and 1668 MHz - 1675 MHz 1518 MHz - 1559 MHzGPS, GLONASS, Beidou a. Only available within Alphasat coverage (EMEA). See BGAN services on page 5.EIRP Nominal: 15.1 dBW ±1dB, Class 2Gain 11.25 dBi
Appendix A: Technical specifications98-148232-B Outline drawing 93Outline drawingDimensions are in millimeter65 20224 2022 x cable glands for cable diameter Ø5 to Ø10 mm
Appendix A: Technical specifications98-148232-B Outline drawing 945050Screw Torx 10 with security pin, 8 placesM6 4 placesMax. screw length 9 mmDimensions are in mm
98-148232-B 95Appendix BCommand reference BThis appendix lists the function, syntax and parameters for commands used with the EXPLORER 540. Youcan send commands to the EXPLORER 540 either with an SMS or with AT commands. SMS is very usefulfor remote operation, because you only need the terminal’s mobile number to access the terminal. Thereis one section for each type of command:•SMS remote commands•AT commands SMS remote commandsThe following SMS commands are supported:•ACTIVATE•DEACTIVATE•CLEAR•GETINFO•RESTART•WATCHDOG•ATCO•ADPWRST Syntax conventionsSyntax definitions use the following conventions:• <parm> indicates that a parameter (without <  and  >) can be filled in by the user.• { <opt1> | <opt2> | … | NA } indicates that one of various options must be chosen by the user. Use NA when no value is defined.• Keywords and parameters are separated by the space (ASCII 32) character.• The command name and all keywords must be in upper case; most user-provided parameters are case sensitive but may be either case.•TE means Terminal Equipment - the equipment connected locally to the EXPLORER 540.
Appendix B: Command reference98-148232-B SMS remote commands 96SMS remote command summaryCommandsThe table below summarizes the available SMS remote commands. Empty cells means no parameters and no placeholders (the password comes just after the last parameter).ParametersThe table below summarizes the available parameters for the SMS remote commands.Command Parm1 Parm2 Parm Parm Parm Parm Parm PasswordACTIVATE <qos> <PC/TE type> <apn> <user> <pwd> <rsms_pwd>DEACTIVATE <qos> <PC/TE type> <rsms_pwd>CLEAR <category> SMS <rsms_pwd>GETINFO <info_mode> <dataset> <rsms_pwd>RESTART <reset_type> BGAN <rsms_pwd>WATCHDOG <wdog_op> <ping1> <ping2> <ping3> <ping_ always><ping_ interval><wdog_ enable><rsms_pwd>ADPWRST 1 <imei> <rsms_pwd>ATCO <resp_mode> <rsms_pwd> <at_cmd>Parameter Values Meaning<qos> 1 Standard/background data (currently the only qos available for M2M)<PC/TE type> DHCPSTATICAWO<name><IP addr>ANYAll TEs known via DHCPAll TEs known via Terminal settingsAlways On, deactivate all PDP contexts including context established with ACAName of specific TE, as known by DHCP serverIP Address of specific TE (or Global IP for DEACTIVATE)Any/all TEs attached (DEACTIVATE: all except PDP context established with ACA)<apn> <APN>NAAPN name, e.g. bgan.inmarsat.comPlaceholder when no APN is specified. Default APN is used.<user> <APN user name>NAUser name associated with APNPlaceholder when no APN user name is specified<pwd> <APN password>NAPassword associated with APN usernamePlaceholder when no APN password is specified
Appendix B: Command reference98-148232-B SMS remote commands 97<rsms_pwd> <rsms_pwd> Remote SMS password<category> 1234Delete only Read SMS messagesDelete Read and SentDelete All except UnreadDelete All SMS messages<info_mode> 12For GPS query: position data only. For other queries: use verbose mode (with titles)For GPS query: position data plus SMS usage. For other queries: use terse mode (no titles)<dataset> GPSUSAGEALLGPS positionCumulative call time and data usageGPS position plus call time and data usage<reset_type> 1 Normal delay restart<wdog_op> 12Get watchdog configurationSet watchdog parameters<ping[1/2/3]> <IP addr>NAUp to three ping destination IP addressesPlaceholder when no IP address is specified<ping_always> 01NASend ping only if no trafficAlways send ping, regardless of data trafficPlaceholder when no value is specified<ping_interval> <integer>NAInterval between pings (minutes)Placeholder when no value is specified<wdog_enable> 01NADisabledEnabledPlaceholder when no value is specified. The existing setting applies. Used if you want to change one of the other parameters without changing the enabled/disabled setting.<imei> <14 digits> IMEI of the EXPLORER 540, without dashes or check digit<resp_mode> 0123None – send no responses to AT commandsImmediate - immediate responses, but not unsolicitedFinal – suppress immediate if OK, plus unsolicitedAll – send both immediate and unsolicited responses<at_cmd> <at_cmd> AT command, without prefix AT. For supported AT commands, see ATCO commands on page 100.Parameter Values Meaning
Appendix B: Command reference98-148232-B SMS remote commands 98SMS reject responsesReject Response SMS Possible CauseWRONG PASSWORD Authentication FailureATCO ERROR Unable to send AT command to ATC handlerCOMMAND NOT SUPPORTED Attempt to use an SMS command not supported by the target platformWRONG QOS Invalid QoS Requested (only a QoS of 1 is valid).WRONG CONNECTION TYPE(NO DHCP TE) No DHCP TEs connected to the Remote UnitWRONG CONNECTION TYPE(NO STATIC TE) No Static TEs added in Terminal settingsWRONG CONNECTION TYPE(NO TEs) No TEs are connected to the Remote UnitACT/DEACT PARM PROBLEM The <IP addr> provided for an ACTIVATE or DEACTIVATE command is incorrect (for ACTIVATE, it must be in same subnet as the EXPLORER 540 IP and not be the EXPLORER 540 IP; for DEACTIVATE, it must exist as a local or global IP address in the existing PDP table).INVALID RESTART REQUEST Attempt to perform restart before EXPLORER 540 has been running for at least 15 minutesINVALID WATCHDOG PING ADDRESS Entered Ping address is out of range (0.0.0.0 – 255.255.255.254)INVALID WATCHDOG PING FREQUENCY Requested Ping Frequency is less than the minimum (5 minutes)INVALID WATCHDOG REQUEST "Ping required" or "wdog enabled" fields incorrect in remote SMS message, or watchdog request other than "get" attemptedERROR: TERMINAL BUSY An ACTIVATE or DEACTIVATE command is in progress
Appendix B: Command reference98-148232-B AT commands 99AT commandsThe following most used AT commands are explained in this manual. Other AT commands not mentionedhere may still be supported. Syntax conventionsSyntax definitions use the following conventions:• <parm> indicates that a parameter (without <  and  >) can be filled in by the user.• { <opt1> | <opt2> | … | NA } indicates that one of various options must be chosen by the user. NA means no value is defined. [<options>] indicates that <options> may or may not be included in the command.• String parameters must be enclosed in double-quotes (ASCII 34) and numeric parameters must not be. Only the ASCII double-quote is recognized; slanted quotes, e.g. from the Windows-1252 or UTF-8 character sets, are not valid.• Keywords and parameters are separated by commas.• The command name and all keywords must be in upper case; most user-provided parameters are case sensitive but may be either case.•TE means Terminal Equipment - the equipment connected locally to the EXPLORER 540.
Appendix B: Command reference98-148232-B AT commands 100M2M related AT commandsThe tables below summarize some of the most used AT commands for M2M operation. Parameters are explained in Parameters for other M2M related AT commands on page 104.ATCO commandsThe table below summarizes the ATCO commands, i.e. AT commands that can be used in the SMS command ATCO.Command Parm1 Parm2 Parm3 Parm4 Parm5 Parm6 Parm7 Parm8 Parm9_IGETFW <mode> [<ftp server>][<ftp uname>][<ftp passwd>][<apn>] [<apn uname>][<apn passwd>]_IUPDFW <filename>_ISENDFILE <local dir> <filename><ftp dir> <ftp server><ftp uname><ftp passwd>[<apn>] [<apn uname>][<apn passwd>]_IGETFILE <ftp dir> <filename><local dir><ftp server><ftp uname><ftp passwd>[<apn>] [<apn uname>][<apn passwd>]_IUPDCFG <filename>_IREMWEB <enable> <ip_addr_lo>[<ip_addr_hi>][<apn>] [<apn uname>][<apn passwd>]_IATCROBSTaa. Robustness for 3GPP LTE signals, not ATC<enable>_ICPWD <type> <old passwd><new passwd>
Appendix B: Command reference98-148232-B AT commands 101Parameters for ATCO commandsParameter Values Meaning<mode> 01 Deferred activationImmediate activation<ftp server> <ftp server>NAHost name or IP address of the ftp serverPlaceholder when no ftp server is specified. Default ftp server is used.<ftp uname> <ftp uname>NAUser name for the ftp serverPlaceholder when no ftp server is specified<ftp passwd> <ftp passwd>NAPassword for the ftp serverPlaceholder when no ftp server is specified<apn> <apn>NAAPN namePlaceholder when no APN is specified. The default APN from the SIM is used.<apn uname> <apn uname>NAUser name for the APNPlaceholder when no APN is specified<apn passwd> <apn passwd>NAPassword for the APNPlaceholder when no APN is specified<filename> <filename> The name of the file to use, including extension<local dir> <local dir> The name of the local directory in the EXPLORER 540 to use for getting or saving a file<ftp dir> <ftp dir> The name of the directory on the ftp server to use for getting or saving a file<enable> 01DisableEnable<ip_addr_lo> <ip_addr_lo> IP address of the HTTP client that should be allowed remote access to the EXPLORER 540, or, the lowest address in a range of IP addresses, if a range of addresses is allowed.<ip_addr_hi> <ip_addr_hi> The upper IP address of a range of allowed IP addresses. This parameter is optional; if omitted, only the specified single IP address <ip_addr_lo> may access the EXPLORER 540.<type> ADRSThe type of password is administrator passwordThe type of password is remote SMS password<old passwd> <old passwd> The old password that is already in the system<new passwd> <new passwd> The new password to be used after this command. Note that quotes (“) and commas (,) and spaces ( ) are not allowed.
Appendix B: Command reference98-148232-B AT commands 102ATCO response codesThe following response codes apply to the AT commands supported by SMS. Code Text ExplanationGeneral codes0 Complete Operation completed successfully1 Unexpected software error Software error2 Local file open error _IGETFILE: could not open local file after download_ISENDFILE: could not open local file_IUPDCFG: Loading configuration failed. Incompatible file format.3 Directory not found Could not find specified directory on local file system.4 File not found Could not find specified file name on local file system.5 Error renaming file Could not restore after failed upgrade.Context Management codes13 Context activation error Context activation failed. Could be problem with PS attach, SIM subscription, APN, network or connectivity.FTP Management codes20 FTP hookup fail Connection to FTP server failed. Problem could be server unreachable or specified IP address or server name invalid, or connectivity failure.21 FTP login fail FTP user name or password incorrect23 FTP ‘cwd’ fail Could not change to working directory on FTP server.24 FTP data connection fail Could not establish an FTP data connection with the server.26 FTP xfer command fail Could not initiate data transfer on an established connection. May be caused if filename not found.29 FTP socket fail Error while reading or writing FTP data socket.31 FTP xfer timed out FTP client timed out waiting for socket ready (read or write), e.g. due to loss of connectivity during transfer._IGETFW command codes40 File in use, cannot download The file to be downloaded is the same as the image currently in use.41 Starting immediate upgrade… Normal success. File downloaded successfully, now starting immediate update.
Appendix B: Command reference98-148232-B AT commands 103_IUPDFW command codes50 New firmware file not found Could not find specified filename.51 New firmware file corrupt New firmware file corrupt.52 New firmware file failure The new firmware failed to run or failed to acquire the network and the unit fell back to the old release.54 Upgrade status file error Previous update has not finished yet._IREMWEB command codes81 Global IP: <ip_addr> REMWEB connection set up successfully. Indicates global IP address assigned to the EXPLORER 540’s own PDP context, to which an HTTP connection may be made.Code Text Explanation
Appendix B: Command reference98-148232-B AT commands 104Other M2M related AT commandsParameters for other M2M related AT commandsThe table below summarizes the available parameters for the AT commands for M2M operation.Command Parm1 Parm2 Parm3 Parm4_ISMSRMT <enable>_ICLCK <type> <enable> <passwd>_IPWSAVSCHD <psmode> <psvalue>_IMACLOC <enable> <interface> [<interface>]_IMACLOCAD <action> <interface> <MAC Address> [<MAC Address>]aa. Up to 10 MAC addresses may be specified._ITGPIO <active>Parameter Values Meaning<enable> 01DisableEnable<passwd> <passwd> The existing administrator password<psmode> IDLE_TRGTOD_TRGThe power save mode to be set up is “idle trigger”, that is the time with no activity before entering power save modeThe power save mode to be set up is “time of day”, that is a specific time of day where the EXPLORER 540 wakes up from power save mode.<psvalue> <idle-minutes><HH:MM>Used with IDLE_TRG (above). Number of minutes (e.g. 15)Used with TOD_TRG (above). Time of day (e.g. 23:30)<interface> 0 0 means Ethernet interface. This is the only option.<action> 01DeleteAdd<MAC Address><MAC Address> MAC address(es) for MAC locking. Up to 10 MAC addresses are permitted.<active> 01Inactive. The GPIO pin is in its inactive state.Active. The GPIO pin is in its active state.
Appendix B: Command reference98-148232-B AT commands 105Context management AT commandsThe table below summarize some of the most used AT commands for context management. Parameters are explained in the table in the next section.Parameters for context management AT commandsThe table below summarizes the available parameters for the AT commands for context management.Command Parm1 Parm2 Parm3 Parm4 Parm5 Parm6 Parm7+CGDCONT <cid> <protocol> <apn> <apn uname><apn_passwd>+CGEQREQ <cid> <Traffic Class><Max bitrate UL><Max bitrate DL><Guaranteed bitrate UL><Guaranteed bitrate DL>+CGEQMIN <cid> <Traffic Class><Max bitrate UL><Max bitrate DL><Guaranteed bitrate UL><Guaranteed bitrate DL>+CGTFT <cid> <packet filter identifier><evaluation precedence index><source addr & subnet><protocol number><destination port range><source port range>+CGDSCONT <cid> <p_cid>+CGACT <state> <cid>+CGPADDR <cid>Parameter Values Meaning<cid> <cid> The Context Identifier (1 – 11) for the PDP context<protocol> <protocol> The transport protocol (IP or PPP)<apn> <apn>NAAPN namePlaceholder when no APN is specified. The default APN from the SIM is used.<apn uname> <apn uname>NAUser name for the APNPlaceholder when no APN is specified<apn passwd> <apn passwd>NAPassword for the APNPlaceholder when no APN is specified<Traffic Class> 13Streaming (not available for M2M subscription)Standard data (Background)<Max bitrate UL><Max bitrate UL>NAThe maximum bit rate up link (32, 64, 128)Placeholder when Standard data is selected<Max bitrate DL><Max bitrate DL>NAThe maximum bit rate down link (32, 64, 128)Placeholder when Standard data is selected
Appendix B: Command reference98-148232-B AT commands 106<Guaranteed bitrate UL><Guaranteed bitrate UL>NAThe guaranteed bit rate up link (32, 64, 128)Placeholder when Standard data is selected<Guaranteed bitrate DL><Guaranteed bitrate DL>NAThe guaranteed bit rate down link (32, 64, 128)Placeholder when Standard data is selected<packet filter identifier><packet filter identifier>The packet filter identifier (1 – 8)<evaluation precedence index><evaluation precedence index>The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc.<source addr & subnet><source addr & subnet>This is an IPv4 IP address and subnet mask. (0.0.0.0.0.0.0.0 to 255.255.255.255.255.255.255.255)<protocol number><protocol number>This number is uniquely assigned for the protocol being used. TCP is set to 6, and UDP is set to 17. The protocol number determines which protocol is used by the traffic flow filter. (0-255)<destination port range><destination port range>Destination port range in the form From.ToTo indicate only one port number, type in the same port number under From and To.Example: 65333.65338 indicates port numbers from 65333 to 65338, both included.<source port range><source port range>Source port range in the form From.ToSee above for example<p_cid> <p_cid> The primary context to which the secondary context is related<state> 01DeacativateActivateParameter Values Meaning
Appendix B: Command reference98-148232-B AT commands 107Message (SMS) configuration AT commandsThe following AT commands are used for configuration of SMS.NoteFor details on parameters for the message configuration commands, see the 3GPP standard ETSI TS 127 005 V4.2.1.Command Parm1 Parm2 Parm3 Parm4 Function+CSMS <service> Select Message Service+CPMS <mem1> [<mem2> [<mem3>]]Preferred Message Storage+CMGF <mode> Message Format+CSCA <sca> [<tosca>] Service Center Address+CSMP [<fo> [<vp> [<pid> [<dcs>]]]]Set Text Mode Parameters+CSDH <show> Show Text Mode Parameters+CNMI [<mode> [<mt> [<bm> [<ds>]]]] New Message Indications to TE+CMGL <stat> List Messages+CMGR <index> Read Messages+CMGS <da/mr> [<toda/scts>]Send Message+CMGD <index> Delete Message
98-148232-B 108Appendix CBGAN non-M2M functions CThis appendix includes the features and functions in the EXPLORER 540 that are not available with anM2M subscription, but only with a standard BGAN subscription.These functions are:•Streaming•VoIPTo control data connections from web interface (BGAN)The startup page of the web interface is used to start and stop data connections and to set up the data connections. The difference from the M2M version is, that Streaming connections are supported.To start and stop data connectionsTo start and stop data connections on your EXPLORER 540, do as follows:1. In the opening page, locate the connection package you want to start.2. Click  to start the connection. If more connections are included in the connection package, this will start all included connections. The connections icon at the bottom of the page shows  when a BGAN data connection package is running.3. Click  to stop the connection.NoteThe icons for starting  and stopping  connections are only displayed if the terminal is ready and registered on the BGAN network. Otherwise you cannot start data connections.NoteOnce a Streaming connection is started, the connection will run until you stop it. You will be charged for the time you are connected.
Chapter C: BGAN non-M2M functions98-148232-B To control data connections from web interface (BGAN) 109If the connection fails, the connection tile shows an exclamation mark  and an error message. The error message is also shown in the data log, see Data log on page 48.When a connection is active, the icon changes to   and the tile for the active connection shows:• IP address: The IP address that has been assigned by the service provider to this session.• Transferred data: For Standard data, the tile shows the total amount of transmitted and received data since the connection was established.• Connection duration: For Streaming data, the tile shows the total time the connection has been active.• Bit rate: For Streaming connections, the tile shows the fixed bit rate.Default data connection typesBy default, the following connections are available:You can use these connections as they are or build your own connection packages. For set up of the connection packages, see the next section.Name Type of connectionStandard data Several users can share the data connection. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet/intranet access. The user pays for the amount of data sent and received.Streaming dataThe following Streaming classes are available:32, 64, or 128 StreamingAn exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection.Note that Streaming is not available in M2M subscriptions.
Chapter C: BGAN non-M2M functions98-148232-B To set up data connections 110To set up data connectionsTo create a new connection packageDo as follows:1. Click New connection package.2. Type a name for the new package and click Save.3. Click Click here to create connections.4. Select the connection type you want for your new connection package.You can select Standard, Streaming 32 kbps, Streaming 64 kbps or Streaming 128 kbps.
Appendix C: BGAN non-M2M functions98-148232-B To make phone calls over BGAN (not M2M version) 1115. Click Save package.The new package should now appear as a new tile on the startup page.For details on Parameters (APN and IP Header compression) see To change the APN for a connection package on page 43.To make phone calls over BGAN (not M2M version)To connect a VoIP phone or smartphoneYour VoIP phone or smartphone can be set up to make and receive calls over the BGAN network, using the terminal’s phone number.To connect your phone for making callsFor details on initial setup of your VoIP phone and the EXPLORER 540, see• The documentation for your handset•First time SIP setup on page 112•To manage VoIP phones or smartphones on page 114To connect a VoIP phone, do as follows:1. Start up the EXPLORER 540 terminal.2. Connect your phone via a router/switch to the LAN interface on the EXPLORER 5401. When the VoIP phone is powered and ready, you are able to make and receive calls over BGAN.NotePhone calls are only possible if:• The EXPLORER 540 is connected to the BGAN satellite network, and• The airtime subscription is a class 2 subscription (not M2M)NoteMake sure your VoIP phone has an integrated SIP client. The EXPLORER 540 has an integrated SIP server.1. Since there is only the one LAN interface and the EXPLORER 540 cannot provide power, you must connect the phone(s) via external equipment such as a router (wired or wireless) or a switch.
Appendix C: BGAN non-M2M functions98-148232-B To make phone calls over BGAN (not M2M version) 112First time SIP setupIf it is the first time you connect your phone to the EXPLORER 540 for making calls, you must first set up the SIP server details in your phone. For information how, see the user documentation for your phone. You may be asked to enter some of the following details:• SIP server address and port: Default address: 192.168.0.1, Port: 5060• User name: Local number in EXPLORER 540 (0501 to 0516)• Password: Default same as user name• Codec priority: Highest priority codec type: G.711Call typesDefinitionThe phone connection can be a Standard voice connection or a 3.1 kHz audio connection. •For outgoing calls, the call type is Standard voice by default. You can change the call type for your call to 3.1 kHz audio by dialling 2* before the number.Example: 2*004539558800• For incoming calls, you can set up in the web interface (IP handset page) which call types you want to receive on your smartphone or IP handset. Only the call types selected for a smartphone/IP handset are received. By default all, call types are accepted.When receiving calls, the mobile number determines which call type is used. In your airtime subscription you have one number for 3.1 kHz audio and one number for Standard voice. Remember that the call is only received on your phone if the call type used is selected for that phone (called IP handset in the web interface).For information on how to set up the call types in the web interface, see To manage VoIP phones or smartphones on page 114.To make or receive a phone call with EXPLORER 540Connect your smartphone or IP handset as described in To connect a VoIP phone or smartphone on page 111.To make a call from the EXPLORER 540To make a call, dial 00 <country code> <phone number> followed by off-hook key.Example: To call Cobham SATCOM in Denmark (+45 39558800), dial 00 45 39558800If there was an error establishing the connection, the web interface of the EXPLORER 540 shows an error message.NoteThe user name and password must match the IP handset settings in the EXPLORER 540. See To manage VoIP phones or smartphones on page 114.
Appendix C: BGAN non-M2M functions98-148232-B To make phone calls over BGAN (not M2M version) 113To receive a callBy default, all phones connected to the EXPLORER 540 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types on page 112.Information on missed calls is stored in the call log. You can see the call log in the web interface (Control panel  > Logs > Call log).To make a call to the EXPLORER 540To make a call to a phone connected to the EXPLORER 540, dial + <Mobile number>• + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.•Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on the mobile numbers, refer to your airtime subscription.Local numbers and special functionsOverviewThere are a number of local numbers and dialing functions available in the EXPLORER 540.The following list shows the allocated local numbers and special-purpose numbers for the EXPLORER 540.Apart from the numbers above, the EXPLORER 540 uses the following dialing prefixes:•1* before the phone number will force the connection to use Standard voice.•2* before the phone number will force the connection to use 3.1 kHz audio.•#31# before the phone number will hide the callers phone number to the recipient.•*31# before the phone number will show the callers phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.NoteThere are two mobile numbers, one for 3.1 kHz audio and one for Standard voice.Number Function0 followed by one of the numbers 501-516 and off-hook keyLocal call to one smartphone or IP handset.0900 followed by off-hook key Local call broadcast to all connected phones.
Appendix C: BGAN non-M2M functions98-148232-B To manage VoIP phones or smartphones 114To manage VoIP phones or smartphonesOverviewThis section describes how to manage VoIP phones or smartphones connected to the EXPLORER 540.The terminal supports connection of up to 16 phones through the LAN interface. Each phone must have a local number in the range 0501 to 0516 as well as a unique password. For details, see the next section.For details on SIP settings and how to connect your phone to the LAN interface, see To connect a VoIP phone or smartphone on page 111.To manage VoIP phones or smartphones in your EXPLORER 540Do as follows:1. Connect your smartphone or your VoIP phone via a router/switch to the LAN interface. For details, see To connect a VoIP phone or smartphone on page 111.2. In the web interface, select  (Control panel) > IP handsets.3. Click the tile for the handset number you want to manage.4. Select Enable to enable the handset.•  on the tile for your handset means the handset is disabled.•  on the tile for your handset means the handset is enabled.5. To change the Password, simply type in the new number.6. Set the call type for incoming calls.You can select Standard voice or 3.1 kHz audio or both. • If you select both, the handset will react (ring) on incoming calls. • If you select e.g. Standard voice, the handset will only react on calls made to the Standard voice phone number.7. Select the Preferred outgoing call type.The selected type will be used by default, if possible, for any outgoing call from this handset.8. Click Save.9. In the smartphone or IP handset, enter the local number and the password you just entered in the EXPLORER 540. See the documentation for your handset for details.The handset remains in the list after disconnecting. When the handset is connected again, it is automatically recognized and ready for use, if enabled.NoteIt may take some seconds to enable the handset.NoteThe user name is also the local number for the handset.
98-148232-B 115Appendix DConformity DCE (R&TTE)The EXPLORER 540 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive” enclosed in electronic copy at the end of this appendix.ICThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.This Class [B] digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.FCCNote: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected• Consult the dealer or an experienced radio/TV technician for help
Chapter D: Conformity98-148232-B Japanese Radio Law and Japanese Telecommunications Business Law Compliance. 116NOTICE:This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.NOTICE:Changes or modifications made to this equipment not expressly approved by Cobham SATCOM may void the FCC authorization to operate this equipment.Japanese Radio Law and Japanese Telecommunications Business Law Compliance.This device is granted pursuant to the Japanese Radio Law ( 電波法 ) and the Japanese Telecommunications Business Law ( 電気通信事業法 )This device should not be modified (otherwise the granted designation number will become invalid)
98-148232-B 118GlossaryGlossaryAACA Automatic Context Activation APN Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. CCE Conformité Européenne. This term signifies that a CE certified product conforms to European health, environmental, and safety regulations. In short, it makes the product legal to be sold in the European Union. FFCC Federal Communications Commission. An independent agency of the United States government, created by Congressional statute to regulate interstate communications by radio, television, wire, satellite, and cable in all 50 states, the District of Columbia and U.S. territories. The FCC works towards six goals in the areas of broadband, competition, the spectrum, the media, public safety and homeland security. FUP Firmware Upgrade Process GGMPCS Global Mobile Personal Communications Services GNSS Global Navigation Satellite System. A navigation satellite system using the GPS, GLONASS, Galileo or Beidou system. IIC Industry Canada (French: Industrie Canada) is the department of the Government of Canada with a mandate of fostering a growing, competitive, knowledge-based Canadian economy. ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics. IMEI International Mobile Equipment Identity. A unique number identifying your terminal.
Glossary98-148232-B 119IMSI International Mobile Subscriber Identity. A unique number used to identify a mobile subscriber on a wireless network. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. IP Ingress Protection. An international classification system for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture. This classification system uses the letters "IP" MM2M Machine-to-Machine. Direct communication between unmanned devices using any communications channel, including wired and wireless. PPDP Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network. PIN Personal Identification Number. A code number used to provide access to a system that has restricted access. PoE Power over Ethernet. A standard for combining power supply with transmission of data over the Ethernet. The source unit "injects" power into the Ethernet cable and the power is "picked up" at the connected device. RRCM Regulatory Compliance Mark. The RCM is a symbol signifying that a supplier has taken the necessary steps to have the product comply with the electrical safety and/or electromagnetic compatibility (EMC) legislative requirements of Australia and New Zealand. RF Radio Frequency. Electromagnetic wave frequencies between about 3 kHz and about 300 GHz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. SSIM Subscriber Identity Module. The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and
Glossary98-148232-B 120storage of text messages. SIP Session Initiation Protocol. An application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. SMS Short Message Service TTE Terminal Equipment - the equipment connected locally to the EXPLORER 540. UUTC Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich.
98-148232-B 121IndexIndexAaccessremote, 20access to settingslimit in web interface, 63access using AT commands, 19admin passwordchange, 27, 62log in, 62log out, 63reset, 87reset with SMS, 23advanced settings, 62alertslist of, 82view in web interface, 59Alphasatfrequencies, 92antennashort description, 4antenna safety instructions, ivAPNset up for BGAN, 43application examples, M2M, 15approvals, 3AT commandsaccess with IP, 19for security setup, 27list of, 95local and remote access, 19AT commands in SMS, 24ATCO commandsdescription, 24audio assisted pointing, 13automatic activation of data connection, 29, 51automatic shut downconnection, 67Bbackup configuration, 34, 65battery supply, 16BGAN antenna specifications, 92BGAN services, 5Ccall chargesestimating in web interface, 67call log, 48callsmake, 112missed, received, outgoing, 48total usage, 48CE compliance, 115certificates, 3charges for callsestimating, 67command reference, 95compliance, 3configurationcopy, 34, 65IP handsets and smartphones, 114save or load, 34, 65update from ftp server, 34conformity, 115connected devicesmanage, 54connectionautomatic shut down, 67connectorsDC input, 91USB Host, 92contact information, 75controllocal, 18remote, 19Control panel, 46control⁄status pinread or set with AT commands, 37Ddatalimits, set, 67log, 48total usage, 48data connectionsautomatic activation, 29, 51manual activation, 29start and stop in web interface, 42, 108
Index98-148232-B 122DC inputconnector, 91DC supply, 16default IP address, 14, 39delivery contents, 8devicesmanage, 54diagnostics reportcreate, 59, 86disposal, 78drawingmechanical outline, 93EEvent log, 59event messageslist of, 82EXPLORER 540 overview, 3extended L-bandfrequencies, 92Ffactory settingsrestore, 63FCC compliance, 115features, 2file transfer, 34forward port, 53frequenciesextended L-band, 92I-4, 92GGNSSselect system, 52troubleshooting, 80GPIO pin 3AT command, 37II/O pinsapplication overview, 17specifications, 91I⁄O pinssetup in web interface, 72I-4frequencies, 92IAI-2 status, 60, 86IC compliance, 115IMEI number, 60, 86IMSI number, 60, 86included items, 8indicator, Status LED, 81initial inspection, 7installationmechanical, 11process, 12restarting process, 47interfaces, 2specifications, 90internet connection modesetting, 51IP addressfor web interface, 14, 39local, setting up, 51IP addresses, reserved, 88IP connectionmonitoring, 29, 66IP handsetmanage in the terminal, 114SIP settings, 112user name and password, 114items included, 8LLANautomatic activation of data, 29, 51manual activation of data, 29languagechange in web interface, 52LED, 81light indicator, 81limitallowed kB, 67allowed time, 67data, 67limiting user access, 63link monitoring, 29, 66load configuration, 34, 65local controlmethods, 18
Index98-148232-B 123logof calls, 48of data connections, 48of events, 59log in as administrator, 62log out as administrator, 63logssend to server, 36MM2Mapplication examples, 15M2M services, 5MAC addressconnected devices, 54MAC addressesfiltering, 28trusted, 28maintenance, 78manage connected devices, 54manual activation of data connection, 29maximum for data, 67mechanical drawing, 93modem mode, 51monitoring the external IP connection, 29, 66Nnavigation in web interface, 41navigation systemselect, 52non-M2M services, 5Ooutline drawing, 93overview of the EXPLORER 540, 3Ppasswordchange, 62log in, 62log out, 63reset, 87smartphone or IP handset, 114permissionssetting for users, 63phoneSIP settings, 112phone call, 112PINchanging for BGAN, 64enabling or disabling for BGAN, 64enter in web interface, 74ping command from the terminal, 29, 66PoE injector, 15point the antenna again, 47pointingaudio assisted, 13sound enable⁄disable, 52pointing processrestarting, 47port forwarding, 53positiontroubleshooting, 80positioning systemselect, 52powerconnector, 91PoE injector, 15separate battery supply, 16power save functions, 31daily wake-up, 32, 71GPI pin wake up (input), 72GPO pin Terminal ready (output), 72Idle time, 31, 71power save mode, 31setup in web interface, 71sleep mode, 31PPPoE, 30Rradiation distance, ivremote access, 20methods, 19to web interface, 25with AT commands, 19with SMS, 20remote managementaccess using SMS, 20access using web interface, 25activation with SMS, 21set up in web interface, 68
Index98-148232-B 124remote SMS commandsenable/disable, 28remote SMS passwordchange, 28remote software upgrade, 33repack for shipment, 75repoint the antenna, 47reportdiagnostics, 59, 86reserved IP addresses, 88reset admin password, 23Reset buttonchange function, 73location and function, 77restore factory settings, 63return units, 75rights for usersin web interface, 63router mode, 51Ssafety instructions, antenna, ivsafety summary, iiisave configuration, 34, 65save power, 31security setup, 27using web interface, 28with AT commands, 27services, 5M2M, 5standard class 2, 5settingsin web interface, 46limit access, 63restore, 63SIM cardshort description, 4SIP settings, 112smartphonemanage in the terminal, 114SIP settings, 112user name and password, 114SMSactivate data connection, 21ATCO command, 24watchdog, 23SMS access, 20SMS commands, 95enable/disable, 28list of, 95parameters summary, 96, 105Summary, 96softwareremote update, 33update with web interface, 60, 76sound during pointing, 13specificationsBGAN antenna, 92interfaces, 90standard class 2 services, 5status, 36view in web interface, 45status of satellite connection, 60, 86Ttotal usage, 48tracking the terminalsetup in web interface, 57Traffic control, 54transferring files, 34troubleshooting, 78troubleshooting guide, 78trusted MAC addresses, 28typography used in this manual, vUupdate configuration, 34update software, 60, 76remote, 33usagecalls and data, 48USBconnector, 92user interfaces, 4user namesmartphone or IP handset, 114user permissionssetting up in web interface, 63VVoIP phonessetup, 114
Index98-148232-B 125Wwarning messages, 59warranty, 75watchdog, 29, 66with SMS, 23web interfaceaccessing, 39change language, 52definition, 39navigating, 41what’s in the delivery, 8
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