Telcosat RPT1900 Repeater User Manual

Telcosat Inc Repeater

User Manual

Manual Number: TELCOSAT RPT 1900 Document use is restricted to that described on cover OPERATION & MAINTENANCE MANUAL CELLULAR REPEATER MODEL RPT 1900
Document use is restricted to that described on the cover 2 TELCOSAT INC OPERATIONS & MAINTENANCE MANUAL CELLULAR REPEATER MODEL RPT 1900 TELCOSAT RPT 1900 The information set forth in this document and all rights in and to inventions disclosed herein, and patents which might be granted thereon disclosing, employing or covering the materials, methods, techniques or apparatus described herein are the exclusive property of Telcosat Inc. This document is an operation and maintenance manual. No disclosure or reproduction of the information or drawings shall be made of any other purpose without the prior written consent of Telcosat Inc. Use of the information contained herein to fabricate or assemble any item in whole or in part is expressly prohibited. A Canadian Company 116, 1919 – 27th Ave NE, Calgary, Alberta, Canada. T2E 7E4 Tel Canada (403) 291-4031 Fax Canada (403) 291-3059
TELCOSAT RPT 1900 Document use is restricted to that described on cover 4 SAFETY SUMMARY High voltage is used in the operation of this equipment. Death on contact may result if personnel fail to observe the following safety precautions: Only qualified trained personnel can install this equipment. Electrical connection and installation must meet your local Electrical Safety Installation codes. Prior to any maintenance or inspection of this device disconnect the power supply. Do not remove covers or access plates on the equipment unless you are a trained technician and authorized to carry adjustment and maintenance for this apparatus. When installing antennas always be aware of high voltage overhead power lines. Contact with power lines will result in severe injury and or death. To prevent electrical shock or damage to the equipment, do not operate the repeater until you thoroughly understand the operation and function of all controls, indicators, and connectors. The RPT1900 Repeater weighs approximately 55 lbs/ 25kilograms. The repeater must be attached to the appropriate supporting device using the welded supporting lugs on the enclosure. The nuts and bolts must be a minimum Grade 5, ¼” (6mm) diameter and corrosion resistant. FIRST AID In case of electrical shock: THIS PERSON COULD STILL BE INCONTACT WITH ELECTRICAL POWER. DO NOT TOUCH THIS PERSON BEFORE YOU INSULATE YOUR SELF FROM THE ELECTRICAL SOURCE. Turn off the electrical power. If you cannot turn off the electrical power, pull, push, or lift the person to safety using a dry wooden pole, a dry rope, or some other insulating material. Do not use any metallic objects to move this person. After the injured person is no longer in contact with the electrical source, obtain/perform immediate medical attention.
TELCOSAT RPT 900 Rev. 01 REGULATORY NOTICE Document use is restricted to that described on cover II NOTE RULE: RSS-131 section 5.3 The manufacturers rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5dB, especially where the out-put signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the out-put device FCC/IC RF Exposure Requirements The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 88.09cm from all persons, and must not be co-located or operating in conjunction with any other antenna or transmitter. This minimum safe distance is based on maximum antenna gain of 18 dBi. Regulatory Notice: Any modifications to this device will void FCC and IC approvals.
TELCOSAT RPT 1900 TABLE OF CONTENTS Document use is restricted to that described on cover 5 TABLE OF CONTENTS CHAPTER 1 1.1 GENERAL 1-1 1.2 INTRODUCTION 1-1 1.2.1. HARDWARE DETAILS 1-1 1.3 RPT 1900 SPECIFICATIONS 1-5 1.4 TECHNICAL ASSISTANCE 1-5 CHAPTER 2 OPERATIONAL OVERVIEW 2-1 2.1 GENERAL 2-1 2.2 DETAILED TECHNICAL RF SIGNAL PROCESSES 2-1 2.3 AC POWER DISTRIBUTION 2-2 CHAPTER 3 INSTALLATION 3-1 3.1 WARNING 3-1 3.2 TOOLS REQUIRED 3-1 3.3 ANTENNA REQUIREMENTS 3-1 3.4 ANTENNA ISOLATION & COAX CABLES 3-1 3.5. INSTALLING YOUR REPEATER 3-1 3.6 MANUAL RF GAIN ADJUSTMENTS 3.7 RSSI INDICATOR AND SIGNAL LEVELS 3-2 3.8 ALIGNING YOUR ANTENNA 3-2 3.9 ADJUSTING UPLINK POWER 3-2 CHAPTER 4 WARRANTY REPAIR 4.1 WARRANTY 4.2 LIMITED WARRANTY CHAPTER 5 EQUIPMENT LONG TERM STORAGE APPENDIX B RETURN GOODS PROCEDURE B-1 B2. Returned Goods Procedure B3. Shipping Procedure B4. Returned Shipments B5. Repair / Return Status
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 CHAPTER 1 SCOPE 1.1 GENERAL The TELCOSAT RPT 1900 Cellular Repeater (consisting of UPLINK and DOWNLINK bidirectional system) contains operational and maintenance information. This manual consists of four chapters and two appendices as follows: Chapter 1 outlines the manual contents, with description and general application notes Chapter 2 contains an operational overview and tune-up procedures (single and multi carrier). Chapter 3 contains installation procedures, packing and shipping instructions. Chapter 4 contains the repeater warranty information Appendix A contains unit specifications and environmental data. Appendix B contains the return goods procedure. 1.2 INTRODUCTION The TELCOSAT RPT 1900 is an off air bidirectional wireless cellular band amplifier also known as a “Repeater”. The RPT1900 cannot demodulate or modulate the signals that pass through the RPT 1900. The RPT1900 Cellular Repeater will allow cellular coverage to be applied in areas where conventional cellular wireless signals do not reach. These areas may be in tunnels, parking structures, buildings, underground, and signal shadow areas. The Repeater can also be deployed to extend cellular service or direct cellular service to low density populated areas and other places where the natural surface terrain creates shadow areas, for example valleys, hills etc,. Throughout this manual, the terms DOWNLINK and UPLINK are used. Downlink is the direction of RF energy from the Base Station to the end users mobile cellular handsets. The Uplink is the RF signal path direction from the Mobile Cellular handsets to the Base Station (cellular Tower). 1.2.1 Hardware Details The RPT1900 enclosure contains all the required amplifiers and miscellaneous electronic circuitry. No other electronic devices are required. The materials supplied with the Repeater are the “operators” user manual. There are no internal adjustments on the electronic circuit boards by the operator/end user.
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 The installation of the Repeater will require the connection of external antennas, coax cables, antenna mounting hardware etc. All installation work should only be completed by qualified technical personnel. 1.3 RPT 1900 SPECIFICATIONS Specifications for the Telcosat Repeater Model RPT 1900 Frequency Range: Down link 1930-1990MHz / Up-link 1850-1910MHz Overall systems Gain 90dB Uplink and 90dB downlink Pass band ripple: +/- 2.5dB max. within 3dB Pass Band Channel ripple: .2dB max. Absolute Delay: Less then 2 µsec. Rx Noise figure @ maximum Gain: 4dB Maximum IMD 2 tone : 43 dBc at maximum power Power Output +30 dBm RMS Uplink and +30dBm RMS down-link +32.8 dBm Peak Power Uplink / +32dBm Peak Power down-link Antenna Impedance Rx and TX : Z= 50 Ohms Max SWR in/out: 1.5 to 1 max Manual Gain Control 50dB total in 2db steps Power Supply: 28VDC/55Watts or 90 to 260 AC / 55 Watts consumption Operating Temperature -30°C to +50°C RF Connectors: N- Type Female Mechanical Specifications: Size: 14.5" x 16.5" x 11.5" 36 x 41 x 29 cm Weight: 55 pounds/ 25Kg typical Enclosure type: NEMA 4A, 12 Table 1
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 1.4 TECHNICAL ASSISTANCE Technical assistance on the TELCOSAT RPT 1900 Repeater is available through: TELCOSAT Customer Service Center Phone: Canada : 403-291-4031 Canada : Fax: 403-291-3059 Email : inquiries@telcosat.com CHAPTER 2 OPERATIONAL OVERVIEW 2.1 GENERAL The TELCOSAT RPT 1900 provides service at cellular radio frequencies in the range of 1850 MHz to 1910 MHZ uplink (reverse link), and 1930 MHz to 1990 MHz downlink (forward link). The RPT 1900 is an “off air repeater” and cannot demodulate signals, cannot modulate signals and cannot change signal frequency. Downlink (forward link) RF signals from a donor cell site are routed through a pick-up antenna, through a Diplexer then continues to be process by the amplifier chain. The RF signal is amplified for path and cable losses and filtered to reject out-of-band IM products and unwanted radio signals. The downlink RF is injected into an area fill antenna (coverage antenna) for area coverage. The Up-link (reverse link) signals from mobile cellular hand- sets are received into the coverage antenna of the repeater. The incoming signal then passes through a Diplexer, then amplified in the Up-link modules and finally the power amplifier. The Up-link process is the same as the Down-Link process. See section 2.3 illustrated a simplified block diagram of the RPT 1900 Cellular Repeater. 2.2 Detailed Technical RF Signal Processes Description of Operation AUTO GAIN CONTROL / POWER CONTROL The bi-directional amplifier (BDA) has an auto AGC/Power control function on both signal paths that serve to protect and prevent the saturation of the power amplifier. The amplifier has a directional coupler and power detector at the Input of the high power amplifier to monitor the output power.
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 When a high signal is received the automatic level control detects the amplitude and sends a feedback signal to a voltage variable gain amplifier which attenuates the signal level so that output power of the amplifier does not exceed the preset limit. Block Diagram with AGC Duplexer Dig Att Duplexer PD MGC Dig Att MGC AGC PD AGC DownLink 1930-1990MHz UpLink 1850-1910MHz PA PA LNA VGA LNA VGA To Area Fill Antenna To Donor Antenna
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 . 2.3 AC POWER DISTRIBUTION AC input power is through a power cord then a 2-pole on/off circuit breaker switch which feeds two DIN rail mounted fuse holders with cartridge fuses rated at 2 AMPS. The fuses are replaceable and each DIN rail fuse holder holds a spare fuse. AC power from the DIN rail fuse holders feed two DIN rail switching power supply units. The power supply units are adjustable to operate on either 120 VAC or 230VAC. (Customer to notify Telcosat Inc with AC power requirement prior to shipping) The internal power supply units convert AC line voltage to DC power, one power supply unit supplies 10volts DC and the other power supply unit provides 28Volts DC. The DC power provides all the necessary requirements for the active components. CHAPTER 3 INSTALLATION READ THESE INSTRUCTIONS PRIOR TO INSTALLATION WARNING DO NOT POWER UP THE REPEATER WITH OUT THE ANTENNAS CONNECTED 3.1 WARNING Cellular Repeaters should be installed by fully trained technicians. Improper installation and excessive RF power levels can cause interference with the operation of cellular towers. Antennas must be mounted in a secure safe manner and according to safe working practices. Lightning protection should be installed on every cellular repeater unit. Antennas must not be installed near overhead electrical power lines as this can cause serious injury and or death. If you require any additional installation guidelines then please consult your supplier or consult with an RF Systems Engineer. 3.2 TOOLS REQUIRED
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 RF Spectrum analyzer with a tracking generator, frequency ranges 3 Gigahertz. Optional Signal Generator for onsite testing of the repeater, frequency range of 4 Gigahertz. Hand held cable fault locator (TDR) Multi-meter Hand tools. Water proofing tape. Coax cable straps for support. Cellular Phone. 3.3 ANTENNA REQUIREMENTS ANTENNAS: please read your manufacturers antenna specifications before installation. Your antennas will require a type “N” Female connection. The antenna, coax, and fittings must be 50 Ohms impedance. The cellular repeater requires antennas that operate in the desired frequency range of the cellular repeater. The RPT1900 Repeater has a frequency operating range of 1850 Megahertz to 1910 Megahertz for the up-link, and 1930Megahertz to 1990 Megahertz for the downlink. Your antennas must operate within these frequencies. Failure to select the proper antennas will greatly degrade the performance of your repeater. NOTE: “UP-LINK” also known as “Reverse Link” is the radio link from your hand held cellular phone to the cellular tower in the frequency range of 1850MHz to 1910 MHz “DOWN-LINK” also known as “Forward Link” is the radio link from the cellular tower to your cellular phone in the frequency range of 1930MHz to 1990 MHz. The repeater requires two antennas to be connected to the system. See image Figure 4, showing coax connectors on the bottom of the repeater enclosure. The Donor antenna is the antenna pointing to the Cellular Tower and the Area Fill antenna is the antenna that provides the fill signal to your desired area. 3.4 ANTENNA ISOLATION & COAX CABLES All repeaters require antenna isolation to prevent oscillation. The usable gain level of your repeater is directly linked to the antenna isolation values. The maximum gain of your repeater must be adjusted to 10 to15dBm lower than your antenna isolation values. For example, if your antenna isolation value is 75dBm then your maximum usable repeater gain is 60dBm. Due to the variations of system layouts and requirements it is not possible to have one procedure that will suffice every installation. You are strongly advised to acquire the services of an RF system designer / RF radio technician to calculate your antenna isolation requirements.
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 Ensure that your antennas are at the maximum possible distance apart. Do not place antennas in close proximity to each other. Coax cables should be sized according to your system design criteria. Antenna connections should be clean and moisture free. Do not spray lubricant into the connectors as this prevents the signal traveling through the coax. Use a cleaning solvent that has no oil and does not leave any residue. High quality oil-less contact cleaner is suitable. All coax connectors must be water tight and wrapped with water proof tape. Any moisture in the connectors will degrade or eliminate the signals. PREPARING YOUR CELLULAR REPEATER 3.5 INSTALLING YOUR REPEATER The Telcosat Repeater weighs in excess of 55 pounds (25 Kilograms) Make sure that your repeater is securely bolted to a suitable support. There are four welded steel tabs on each corner that must be used to bolt your unit onto a suitable support system. You must use ¼” diameter grade five steel corrosion resistant bolts with lock washers and securing nuts, a total of 4 bolts and nuts/lock washers are required
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 Bottom of enclosure showing antenna connections Figure 4 Only when you have safely connected and installed your antennas, coax, and securely mounted your Repeater enclosure can you then proceed to the next step. Open the enclosure door and you will see two rows of 5 toggle switches and one larger toggle switch for the power on/off. Ensure the power toggle switch is in the off position. Ensure the 2 rows of five toggle switches are toggled to the up position. Toggle all switches up. ELECTRICAL POWER SUPPLY Consult a qualified electrician to verify correct power/voltages and that the repeater enclosure is properly grounded according to the rules and regulations of your country. The power cord plug is a 3 pin male type plug. One of the pins on this power cord plug must be a grounded pin. The power cord plug must properly match the plug in receptacle. Ensuring the above is completed connect the repeater to the power supply. Open the RPT1900 enclosure door and toggle the power switch to the on position. The red light will illuminate when the repeater is power on.
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 3.6 MANUAL RF GAIN ADJUSTMENT Open the door on the Repeater and you will see two modules with a row of switches on each Module. These switches allow for 50dB of manual RF gain adjustment in 2 dB increments. The left side row of switches marked 1850MHz to 1910MHz, controls the power level that transmit back to the cellular tower. The right side row of switches marked 1910MHz to 1990MHz controls the power levels to your area fill. A symbol to the right of the row of switches display – (negative) and + (positive). If the switch is in the – (negative) position the power is reduced by the appropriate number below the switch. If the switch is in the + (positive ) position then the power is increased by the appropriate number below the switch. All the numbers below the switches are in dB The rows of switches have numbers below each switch. The numbers are in dB and each number accurately represents the value displayed. For example, the number 20 below the switch represents 20dB of gain if the switch is in the down position and a reduction of 20 dB of gain if the switch is in the up position. NOTE: Your RPT1900 has a maximum gain of 90dB. The manual gain adjustment has a range of 50dB in 2 dB increments. When all the switches are in the up position – (negative) your repeater is still operating with signal gain. 90dB – 50dB of manual adjustment = 40dB. Your repeater has 40dB of gain when all the switches are in the –(negative) position.
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 3.7 RSSI METER AND SIGNAL LEVELS Your Repeater is fitted with a green bar graph LED; RSSI (Receive Signal Strength Indicator) Your RSSI indicator is located just above your row of Manual RF Gain Switches. (NOTE: THE RSSI INDICATOR DISPLAYS RECEIVE SIGNAL STRENGTH ONLY. THEY DO NOT DISPLAY TRANSMIT POWER.) The RSSI indicator has a dynamic range of -80 dBm to – 65dBm. The green Led’s display will start to illuminate when a signal strength of -80dBm or greater is received. When aligning your antenna to the cellular tower the RSSI meter can be monitored to assist in the process. When you rotate your antenna you will see the RSSI indicator LED light up as you pass the signal with your antenna. If you’re incoming RF signal is below -80dB then your RSSI indicator will not illuminate. At this point, installation will require an RF Spectrum Analyzer to assist in the antenna alignment. 3.8 ALIGNING YOUR DONOR ANTENNA TO A CELLULAR TOWER To maximize the full benefit of your RPT 1900 the end user should consult an RF engineer or RF/Radio technician to properly size your antenna and coax cable prior to installation. Incorrect input signal levels can result in reduced RF signal coverage. Further engineering assistance can be obtained from Telcosat Inc Align your antenna with the cell tower (Donor). If the Donor signal strength is greater than -80dBm the LED window on the Donor side will start to illuminate. Adjust the antenna until the received signal is peaked. After adjusting the receive signal levels from the Cellular Tower we now adjust the power levels for the area fill. (Down-Link Signal) For the next step you can use your cellular phone signal level indicator or preferably an RF Spectrum Analyzer. Toggle down the area fill switches in 2dBm steps until the desired power levels have been obtained.
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 3.9 ADJUSTING UP-LINK (Reverse Link) TRANSMIT POWER TO CELLULAR TOWER It is important to only use the minimum required power level for the Up-Link also known as the “Reverse Link” transmit power. The required power level setting can be provided from a RF Systems Engineer or appropriate RF Path Loss calculations. Make a test call while the repeater is adjusted to the minimum gain on the Uplink Frequency (1850/1910 MHz) When making the test call on your cellular phone you must be a minimum of 30 metres (100ft) from the area fill antenna. If you cannot complete the call increase power in 2 dBm increments. Make a test call after every adjustment. Help Notes. If you find that you cannot detect any cellular signals using the RSSI indicator then you must use an alternative method to locate the signal, for example a good quality RF Spectrum Analyzer. If you fail to locate a signal then you have the following possibilities. 1) There is no cellular service. 2) Faulty coax, connectors or antenna. 3) Insufficient antenna separation, (vertical separation/ horizontal separation) 4) Aimed to a competitor’s cell tower which does not service your cellular phone. This may show full power on your cellular phone but will not connect to the service. FOR TECHNICAL ASSISTANCE INSTALLING YOUR REPEATER PLEASE CONTACT: Telcosat Inc, Calgary, Alberta, Canada. T2E 7E4 Canada 403 291 4031 Canada Fax 403 291 3059 Email: inquiries@telcosat.com NOTE: Local time, Central Mountain Time. (-7 GMT)
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 CHAPTER 4 WARRANTY AND REPAIR 4.1 WARRANTY Your Telcosat Repeater is guaranteed against manufacturers defects for 24 months (Two Years) for permanent fixed installations only. Warranty includes parts and labour only. Warranty does not include shipping/freight costs. Telcosat Inc retains the right to decide if the fault/defect is a manufacturer’s defect. Telcosat Inc will not accept liability for any damage caused through improper use or poor installation practices. 4.2 Limited Warranty Telcosat Inc, or any authorized subsidiary selling the Product (RPT1900 Cellular Repeater) warrants that commencing from the date of shipment to the Customer for a period of 24 calendar months, the hardware will be free from defects in material and workmanship under normal use on permanent fixed installations only. Warranty includes parts and labour only. Warranty does not cover freight costs. The date of shipment of a Product by Telcosat Inc is set forth on the packaging material in which the Product is shipped. This limited warranty extends only to the original user of the Product. Customer's sole and exclusive remedy and the entire liability of Telcosat Inc and its suppliers under this limited warranty will be the repair, parts and labour included, at Telcosat Inc or a designated Telcosat service center. Freight costs will not be accepted by Telcosat Inc. Customer to pre-pay the shipping costs. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY TELCOSAT INC, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. LEGAL ACTION AGAINST TELCOSAT INC, SHARE HOLDERS OF TELCOSAT INC, DIRECTORS, AGENTS CONSULTANTS OR EMPLOYEES OF TELCOSAT INC, WILL BE DEFENDED THROUGH THE LEGAL PROCESS/COURTS IN THE PROVINCE OF ALBERTA, CANADA. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose. Restrictions. This warranty does not apply if the Product or any other equipment upon which the Product is authorized to be used (a) has been altered, except by Telcosat Inc, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Telcosat Inc, (c) has been subjected to abnormal physical or electrical stress, misuse, mobile applications,
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 non- permanent sites, negligence, accidents forces of nature, earthquakes, lightning strikes, vandalism, and civil unrest. CHAPTER 5. Long Term Storage of Equipment When storing your equipment you must place the unit in a dry location, away from direct sun exposure and take measures to prevent moisture/condensation build up in your repeater enclosure. Silica Gel bags should be placed inside the enclosure to absorb moisture. The door on the enclosure should be closed and sealed with weather proof tape to ensure an air tight enclosure. The silica gel bags should be changed /inspected at regular intervals to ensure proper functionality of the material. You are strongly advised to seek the advice of a professional company that has expertise in long term preservation techniques of electronic equipment. Maximum storage temperatures of your Telcosat Repeater is +60°C (122F) Minimum storage temperature of your Telcosat Repeater is -40°C (-40F)
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 APPENDIX A RETURNED GOODS PROCEDURE A1. Technical Information Contact Telcosat Inc or your supplier to determine whether or not an item should be returned for repair. Contact Telcosat Inc Canada 403 291 4031 or email, inquiries@telcosat.com A2. Return Identification Please provide the following information with each repair. 1. Date of requested repairs. 2. Customer name with full address for returning goods 3. Contact person responsible for returning the product for repairs 4. Client telephone number 5. Serial number (serial number is located on the exterior heat sink) 6. Original purchase date 7. Reason for return. A3. Shipping Procedure Ship all returned goods PREPAID to the following address: Product Repairs, Telcosat Inc, Bay 116, 1919 – 27th Avenue NE, Calgary, Alberta, Canada. T2E 7E4 Telephone Canada 403 291 4031 Fax Canada 403 291 3059 Email: inquiries@telcosat.com Your commercial invoice must state REPAIR/RETURN. Failure to provide proper Commercial Invoices may result in taxes and duties which will be charged back to the client. A4. Return Shipments All returned shipments will be sent PREPAID, to the customer’s indicated address. Any extra packaging material will be charged back to the client. A5. Repair / Return Status
TELCOSAT RPT 1900 Document use is restricted to that described on cover 1-2 Under normal circumstances defective items will be replaced repaired with in 5 working business days of receipt. Telcosat Inc will inspect and test your repeater in a lab environment. Upon completion of the inspection a written estimate will be provided to the client. A minimum charge of $500.00 will be charged to the client to cover the cost of inspection and testing plus minor repairs.

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