Technicolor Connected Home USA DWI219 IP Set Top Box User Manual part A

Technicolor Connected Home USA LLC IP Set Top Box part A

UserManual.wiki >

Technicolor Connected Home USA >

DWI219 User Manual >

user manual part A

Contents

user manual part A

Skype on TVUser Guide 0.1

Table of Contents2© 2011 Comcast. All rights reserved.Table of Contents Welcome & About Skype on TV ....3 Get to Know the Parts ............4 Camera ............................4 Adaptor Box .........................5 Remote ............................6Setup ............................8 What You’ll Need to Get Started ..........8 Camera Setup .......................9 TV Top ..........................9 Flat Surface ......................9 Connect the Cables ..................11 Power Up ..........................13Activate ........................ 14 Remote Pairing .....................14 Terms of Service ....................14 Connect to Your Home Network .........15 Ethernet Connection ...............15 Available WiFi Networks ............16 Hidden WiFi Networks ..............17 WPS-Capable Routers ..............19 Time Zone .........................19 System Check ......................20 Resolution Check .................20 TV Signal Check ..................20 Camera Check ...................21 Microphone Check ................21 Set Volume ......................22 Comcast Sign-In ....................22 Skype Sign-In ......................23 Sync Contacts ......................24 Activation Complete ..................24Proles ........................ 25 Sign In ...........................25 New Proles .......................26 My Prole .........................27 Update Status ......................27 Update Your Mood ...................29 Your Contacts’ Information .............30Calls and Chats ................ 31 Make a Video Call ...................31 Make an Audio Call ..................34 Have a Text Chat ....................36 Incoming Calls and Chats ..............37 Call Waiting ........................39Features ....................... 40 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Access .........................41 Available ........................41 Suggestions .....................42 Pending ........................43 All Contacts .....................43 Favorites .......................44 Add Contact .....................44 Custom Groups ...................46 Find a Contact ...................46 Recent ...........................47 Notications .......................48 Settings ...........................49 Prole Settings ...................49 System Settings ..................54Glossary ....................... 59Disclosure & Terms of Service .. 61

Welcome & About Skype on TV 3Welcome!This User Guide is where you’ll nd answers to questions along with easy to follow, step-by-step guidance on how to set up and use Skype™ on TV in your home. Learn how to maximize the full potential of every feature, make a call or text a friend—everything you need to know is right here. Have a question? We may have already answered it in the FAQ section on page 59.Need a quick overview? Check out the Glossary for a rundown on all the equipment and terms on page 60. If you have questions that aren’t answered in this User Guide, please visit http://trials.comcast.net. For additional support, please call the appropriate number below.• Set-up and Activation: 855-417-9342• Post Activation: 877-704-7713About Skype on TV Skype on TV delivers high quality, face-to-face video calling right to your TV. Enjoy unlimited video and audio calls—even text chats—without a computer, without opening a browser. It’s the next best thing to being there. • ConnectwithSkypeusersanywherearoundtheworld–family,friendsandcolleagues–withHDvideo/audio calls and text chats. Now you’ll never have to miss a milestone moment. • Oncesigned-in,youcanaccept(ordecline)callswhileyou’rewatchingTV.You’llseeyouwhoiscallingand how they want to connect—by video, audio or text. • WorksseamlesslywithyourXFINITYcontacts.• TheEmergencyAlertSystem(EAS),thenationalpublicwarningsystem,onlybroadcastsinTVmode (notduringcallsorchats).• DatausedwhileenjoyingSkypeonTVcountstowardyourComcastmonthlyInternetbandwidthusage.

Get to Know the Parts4Camera• High-DenitionVideoResolution(720pat30fps)• On/OffIndicator• Digital/OpticalZoomLenswithShutter• Built-InDirectionalMicrophones• AdjustableClipforSecurePlacementFor camera placement, see Camera Setup on page 9.On/O IndicatorGlowing LED indi-cates camera is on.Lens with ShutterShutter closes when camera is o.ClipAdjust forplacement.Front of cameraMicrophones MicrophonesGet to Know the Parts

Get to Know the Parts 5Adaptor Box• HDMIConnectionsBetweenSet-TopBoxandTV• Dual-Band802.11nWiFi• Ethernet-ReadyforWiredConnection• DigitalAudioOutput• AudibleNotications• IntegrationwithSkype• NewMessageIndicator (currentlynotavailable)• WPS-CapableforWirelessSetup (currentlynotavailable)• SDSlotforViewingMedia (currentlynotavailable)Network Messages PowerSD CardFront of adaptor boxTop of adaptor boxCable InTV OutHDMI HDMI AudioCamera USBResetPowerEthernetHDMI Cable InHDMI TV OutUSB(Currently not available)PowerEthernet Camera Audio ResetBack of adaptor boxWPSSD SlotUse for viewing media (Currently not available).Message IndicatorGlowing LED indicatesnew messages (Currently not available).Network IndicatorGlowing LEDindicates connectionto home network.PowerGlowing LED indicatesadaptor is on.WPSUse for WiFi setup with WPS capable routers (Currently not available). Helpful Hints for the Adaptor Box• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.• TheWPSbutton(currentlynotavailable)isusedforpairingSkypeonTVwithyourWiFinetwork,and will only work with WPS-capable routers.• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideomust be connected directly from your box to your TV.• TheReset button is recessed to prevent accidental pressing. The Reset button has two functions, depending on the length of time held: - Normal Reset - Insert a thin object and hold the Reset button for 2-5 seconds to reboot the adaptor box and keep your personal settings. - ! Factory Reset - Insert a thin object and hold the Reset button for 15 or more seconds to delete ALL personal settings and restore the adaptor to the default factory settings.

Get to Know the Parts6Remote• RadioFrequency(RF)Remote• (2)CR20323VLithiumBatteries(pre-installed) Helpful Hints for the Remote• Unlikeotherremotes,youdon’tneedtopointtheRFremotetowardstheadaptorbox.• UsetheLeft arrow to go back to the previous screen.• VOL adjusts the sound level for Skype on TV only and does not affect your TV volume.• Press Sound to toggle on and off sound from the caller. • PressMic to toggle on and off the microphone for the caller to hear you.• PressVideo toturnoff(andon)yourvideoduringavideocall.• Play/Pause /Fast Forward /Rewind voicemail buttons are not available at this time.LED indicates key pressUse to pair remoteReturn home Close and return to TVEnd call and ignoreincoming callZoom self-view andpan/scan to adjust videoPause cameraFast forwardSwitch proﬁlesChange screen layoutPlace call on hold,mute mic and pause cameraPlay and pauseSee self-viewMute microphoneAccept incoming calls and access contactsSelect current option and navigate left/right/up/down*Adjust volumeMute callRewindFront of remote

7Get to Know the Parts Helpful Hints for the Remote Keyboard• AlwayspresstheUnlock button before typing to enable the keyboard. The Unlock button prevents accidental typing when you’re using the front of the remote.• Ifyouaccidentlypressabuttononthefrontoftheremote,you’lldisablethekeyboardontheback. Press the Unlock button again to enable remote keyboard typing. • Pressandholdakeytodisplayanyavailablespecialcharacters.Forexample,pressandhold eforè,é,ê,orë.(Notavailableatthistime)• TheALT key must be pressed before pressing a blue character every time you enter a character. Holding the ALT key down while pressing multiple blue characters in a row will not work. Unlock Press Unlock to enable keyboard typing. Pressing any key on the front locks the keyboard to prevent accidental typing.Back of remoteBattery compartmentALTPress ALT for characters in blue—i.e. press ALT then Q for 1. You will need to press ALT for each character.

Set Up8What You’ll Need to Get Started• HDMI-CapableComcastset-topboxandHDTV• Internetconnectionwithatleast1.5Mbpssimultaneousuploadanddownloadspeeds (checkyourspeedsat http://speedtest.comcast.net)Comcast Account • YoumustuseyourprimaryComcastIDforactivation.• YoucanadduptosixmoresecondaryComcastIDs,inadditiontotheprimaryComcastID.• ToaddmoreComcastIDstoyourprimaryaccount,pleasevisithttp://customer.comcast.com (signInwithyourprimaryComcastID>Users & Settings > Manage My User Accounts > Create Secondary User).• TolearnmoreaboutprimaryandsecondaryComcastIDs,seeProles, on page 25. -PrimaryComcastID - PasswordSkype Account• YouwilllinkyourprimaryComcastIDtoaSkypeaccountduringtheTVactivationprocess. EachuniquecombinationofaComcastIDandSkypeaccountiscalledaprole.Learnmorein the section, Proles, on page 25.• Ifyoudon’thaveaSkypeaccountorneedtocreateanewone,youcandosoduringactivation on your TV. - Skype Name - Password Home Network• IfyouchoosetoconnecttoyourWiFinetwork,you’llneedthefollowinginformation.IfyouhaveacompatiblerouterwithWiFiProtectedSetup(WPS),yourWiFinetworkwillbeautomaticallydetected.(WPSiscurrentlynotavailable) -NetworkName(SSID) -NetworkPassword(Key) -SecurityEncryptionMethod(forhiddenWiFinetworksonly) Helpful Hints for Getting Started• SecondaryComcastIDscannotbeusedforactivation.YoumustuseyourprimaryComcastID.FormoreinformationonPrimaryandSecondaryComcastIDs,seeURL.Set Up

Set Up 9Camera Set UpThe XFINITY® camera can be placed on top of your TV screen or on a at surface (likeaTVconsole).Therecommendedviewingdistanceis5’-12’.Thecamerashould not be used near strong magnetic elds.TV Top a)PlacethefrontofthecameraontopofyourTV,withthebottomliprestingjustbelowthe top of the screen.b)PushtheclipdownuntilittouchesthebackoftheTVandthecameraissecure.c) Pivottheangleofthecameraandadjusttocaptureyourpreferredviewingarea.TV TopBack of TVFlat Surface a)Holdthecamerawiththelensfacingtowardsyouandadjusttheclip’srubberbottom,asshown.b)Placethecameraonaatsurfacewiththelensfacingtheviewingarea.Holdtherubberbottominplacewhile pivoting the angle of the camera to capture your preferred viewing area.Flat Surface

Set Up10 Helpful Hints for Set Up• Thecamera’sbroadanglewillgiveyoutheabilitytorelaxacrosstheroomwhileenjoyingconversation.RuntheCameraTest(duringtheTVactivationorgotoSettings > System Settings > Video Settingsatanytime)toseewhatareawillbecapturedduringavideocall.• Positiontable/standinglampsinfrontofyoutoavoidappearingsilhouetted.• Turndownoverheadlightsandpositionasecondarytableorstandinglampinfrontofyouto avoid having to turn overhead lights all the way up.Important Note for Wall-Mounted TVs• Makesurethecombinedweightofthecamera(8.81oz.)andTVdoesnotexceedthemaximumrating for your wall mount. Check the wall mount manufacturer’s manual for the maximum rating. The camera clip is not compatible with all TV wall mounts. For wall-mounted TVs that have been installed ush with the wall, camera placement on your TV is not recommended due to space constraints which may result in damage to your TV or the camera.Important Note for Fireplace-Mounted TVs• Thecameraisnotintendedforuseinhigh-temperaturelocations,suchasabovereplaces.

Set Up 11NetworkMessagesPowerSD Card12:30 MessagesPowerSet-Top Box XFINITY® AdapterTVa)PlugtheprovidedHDMIcabletoyourset-topboxandtheotherendtotheHDMI Cable In port on your adaptor box.b)PlugasecondHDMIcable(notprovided)totheHDMITVOutportonyouradaptorboxandtheotherendtooneoftheavailableHDMIportsonyourTV.c) PlugthecameracableintotheCamera port. If the camera cable is not long enough to reach the Cameraport,connectaUSBextensioncable(notprovided)tothecameracable.d)DecideifyouwanttoconnecttoyourhomenetworkusingawiredEthernetcableorWiFiconnection. •Ethernetconnection:PlugaCAT-6Ethernetcable(notprovided)totheEthernetportonyouradaptorboxandtheotherendtoanavailableportonyourmodemand/orrouter.•WiFiconnection:SkipthisstepandfollowtheinstructionswhenyouactivateonyourTV.e) Ifyou’reusinganaudioreceiver,disconnecttheSPDIF(OpticalDigitalAudio)cablegoingtoyourset-topbox and plug it into the Audio port on the adaptor box instead.f) Connectthepoweradaptortothepoweradaptorcable Plug the power adaptor into the Power port on the adaptor box and the power adaptor cable to an electrical outlet. There is no actual power button on your adaptor box so this power cable is the only way to turn the system on and off.g)UsingyourTVremote,selectthesameHDMIinputtowhichyouconnectedtheadaptorbox.Connect the CablesThe steps below may differ slightly depending on your media setup, but the equipment order should remain the same.

Set Up12Cable InHDMITV OutHDMI Camera USB AudioEthernetORNot available at this timeHDMIHDMI12:30 MessagesPowerDigital Audio ReceiverOutletCameraBack of TVBack of Modem if using EthernetPower adaptor cable (1) HDMI cable (1)Power adaptor (1)

Set Up 13 ! Please don’t unplug or reset the adaptor box before you see this screen. If you do unplug or reset before activation is complete, the system will restart from the beginning of the setup process. Power UpIf you need help with set up, please call 855-417-9342.a)PlugthePoweradaptorintothePowerportonthepoweradaptorcabletoanelectricaloutlet.Thereisno actual power button on your adaptor box so this power cable is the only way to turn the system on and off.b)TurnonyourTV,set-topboxandaudioreceiver(ifyouhaveone).c) Afterturningonyourdevices,you’llseeablackscreen.d)Inafewminutes(upto15),you’llbegreetedwithaWelcomescreen. Helpful Hints for Powering Up• Thepoweradaptorismadeupoftwopiecesthatjointogether.Thereisnoactualpowerbuttonon your adaptor box so this power cable is the only way to power the system on and off.• Ifneeded,useaUSBextensioncable(notprovided)toaddlengthtoyourcameracable.• UsetheHDMIcablestoconnectyourset-top-boxandadaptorboxtoyourTV.• TheHDMIcablemustbeconnecteddirectlytotheTVandnotsentthroughavideoreceiver.

14 ActivateTerms of Service Review the Terms of Service. Scroll to the bottom and select I ACCEPT to continue. You must accept the Terms of Service in order to continue.Remote Pairinga)Begintheactivationprocessbypressingthe Setup button to pair the remote included in the box with the adaptor box. (Note:Ifyouhaven’talreadydoneso,pull the tab from the remote’s battery compartmentbeforeusing.)b)Fliptheremotetothekeyboardside.c) PresstheUnlock button to enable typing.d)Usethekeyboardtoenterthe3 lettersdisplayed.(Note:Thelettersonyour TV screen may be different from the exampleshownbelow.)Helpful Hints for Remote Pairing• PresstheUnlock button on the remote before you begin typing. Note: Accidentally pressing any key on the front of the remote will lock the keyboard. See Get to Know the Parts: Remote on page 6 for keyboard tips.• Ifyoutypeanincorrectletter,thescreenwillrefreshandaskyoutore-enteruntilyou have succeeded.ActivateIf you need help with activation, please call 855-417-9342.Follow the onscreen instructions to activate. The tips in this section will help you complete the process.

15ActivateConnect to Your Home NetworkAnInternetconnectionisrequired,butthescreen(s)you’llseedependsonyourchoiceof network connection. You have several options for network connectivity:1. Wired connection using an Ethernet cable2. WiFi connection to an available or hidden network3.WiFiconnectionusingWPS(forWPS-capableroutersonly/currentlynotavailable))If you need additional help, please visit http://xnity.comcast.net/learn or call 855-417-9342a)Theadaptorboxwillautomaticallydetect your Ethernet connection and the message box to the right will appear. Use with this connection, or click FIND WiFi to switch to WiFi.b)Thefollowingscreenletsyouknowthatyou have successfully connected to your home network using an Ethernet cable. Click CONTINUE for the next step.Ethernet ConnectionFollow these steps to connect to your home network using an Ethernet cable.Helpful Hints for Ethernet Connection• IfthereisaproblemndingyourEthernetconnection,makesuretheEthernetcableisproperlyconnected and try again, or use a WiFi connection instead. • IfyourEthernetcableisdetectedbuttheconnectionfails,theremaybeaproblemwithyourInternet service. Check that your service is working properly and try again.

16 ActivateHelpful Hints for Available WiFi Networks• IfyourWiFinetworkcan’tbefound,makesureyourwirelessrouterormodemisworkingproperlyand reconnect. • IfyourWiFinetworkisfoundbuttheconnectionfails,theremaybeaproblemwithyourInternetservice. Check your service and try again.a)SelectyourWiFi Network from the list of networks within range.b)EnteryourNetworkPassword.Choose between connecting to an available or a hidden WiFi network.Available WiFi NetworksFollow these steps if you’re using an available WiFi network:

17ActivateHidden WiFi NetworksFollow these steps if you want to connect to a hidden WiFi network: a)SelectJoin Another Network.b)EntertheNetworkName(SSID) of the hidden WiFi network.c) SelecttheSecurity Type of the hidden WiFi network. d)EnteryourNetworkPassword.

18 ActivateHelpful Hints for Hidden WiFi Networks• Ifyou’vetriedtojoinanetworkthatthatcan’tbefoundorisnolongerinservice,verifytheinformation you entered is correct and try again.• YoucanalsojoinanavailableWiFinetworkorconnectusinganEthernetcableinstead.• Ifyouhaveahiddennetwork,youwillneedtoknowtheNetworkName(SSID),SecurityType,andNetwork Password to connect.e) Thisscreenwillappearonceyou’veconnected to the hidden network.

19ActivateHelpful Hints for WPS Capable Routers• IfthereisaproblemndingyourWPScapableWiFi,itmaybedisconnected.Checkyourwirelessrouter and reconnect, or connect with an Ethernet cable instead.WPS Capable RoutersFollowthesestepsifyou’reusingaWiFirouterwithWPScapability.WPS(orWiFiProtectedSetup)technologysecurelyconnectstheXFINITYadaptorboxtoyourWiFiNetworkwithouttheneedtoenteranynetwork information manually.Time ZoneSelect your time zone by choosing from the options shown. Your selection will ensure that your call times are captured accurately.a)Theadaptorboxwillautomaticallyndyour WPS- capable WiFi router. Follow the onscreen instructions to pair the adaptor box with your router.b)Thisscreenconrmstheconnectiontoyour home network.

20 ActivateThese tests are optional and can be run later by choosing SKIP TESTS. Go to Settings > System to run them at any time. Resolution Check The resolution test identies your TV’s resolution. If your TV is capable of 1080p resolution,continuewith1080p.Otherwise,select 720p and continue.TV Signal Check The TV signal test ensures that your set-top box is connected properly and that you’ll be able to watch TV while using Skype on TV. If you see TV programming on the screen, click I SEE TV.Helpful Hints for TV Signal Check• IfyouseeagrayboxwithanX,click I DON’T SEE THE TV.ChecktoseeifyourHDMIcableissecurely connected and try again.• YoucanusetheservicewithouttheTVconnection,butyouwon’tbeabletowatchTVwhile using the service.System CheckAfter you’re connected to the Internet, you’ll have the option of running some short tests to ensure everything is working properly. These are quick diagnostic tests that will check your hardware and uncover any problems or issues. ThesetestsareoptionalandcanberunlaterbychoosingSKIPTESTS.GotoSettings>Systemtorunthemat any time.

21ActivateCamera Check The camera test checks that your camera is working and positioned to capture your preferred viewing area. Test your camera, makeanyadjustments(ifneeded),thenselect I SEE MYSELF to continue. Microphone Check The microphone test will ensure the microphones in the camera are working properly.Speak and the sound check will run automatically. If the check is successful, the iconwillglow.ClickCONTINUEandyou’llsee the following success screen:If the icon doesn’t glow after a few seconds, click I DON’T SEE GLOWING ICON and follow the directions on the screen to continue.Helpful Hints for Microphone Check• Ifyourmicrophonetestisnotsuccessful,rstmakesureyourcameraissecurelyconnected.Then, check that there are no obstructions between you and the microphone and try again by saying something out loud and speaking as clearly as possible.Helpful Hints for Camera Check• Ifyourcameraisproperlyadjustedandyoustilldon’tseeyourself,selectI DON’T SEE MYSELF. Check to see if the camera’s USB cable or USB extension cable, if used, are securely plugged into the Camera Input of the adaptor and try again.• Ifyou’restillhavingtrouble,pleasecallComcastat855-417-9342forassistance.

22 ActivateSet Volume While the microphone test conrms that you will be heard, the volume check veries that you’ll be able to hear your contact speaking. Follow the steps to set your volume. Comcast Sign-In If you’ve signed into Comcast before, this screen will look familiar to you. Simply enter yourprimaryComcastIDandpassword,then press CONTINUE. Helpful Hints to Set the Volume• Ifyoucan’thearanything,makesureyourTVsoundisnotmuted.• Ifyou’reusinganaudioreceiver,disconnecttheSPDIF(OpticalDigitalAudio)cablefromyour set-top box, plug it into the audio port and try again.Helpful Hints for Comcast Sign-In• IfyouchecktheboxnexttoRemember my password, you won’t be prompted to enter your password each time you sign in. As an added security measure, you will be prompted to re-enter your password after 7 days of inactivity.• Ifyou’veforgottenthisinformation,selectthelinkatthebottomofthescreenorvisit https://login.comcast.net/myaccount to retrieve them.

23ActivateSkype Sign-In If you already have a Skype account you want to use, enter the information to continue.Helpful Hints for Skype Sign-In• EachComcastIDmustbelinkedwithauniqueSkypeName.• LinkingyourComcastIDandSkypeNamewillgiveyouonelistofcontactsonyourTV.• Ifyoucan’trememberyourSkypeaccountinformation,selectForgotyourSkypeNameandPassword at the bottom of the screen or visit https://login.skype.com.• Ifyoudon’thaveaSkypeaccount,selectCreateaNewSkypeAccount.• YoucanunlinkaSkypeaccountfromthisserviceatanytime.GotoSettings > Account Settings > Change Skype ID.

24 ActivateSync Contacts By syncing your contacts, you’ll be able to accessyourXFINITYandSkypecontactsfrom one place, making it even faster and easier to nd a family member or friend. ! Syncing cannot be undone. It will merge yourXFINITYandSkypecontactlists.Before you begin, double check that you’re signed in under your own prole to make sure that you’re syncing the right contacts.Helpful Hints for Syncing • Syncingusuallytakesafewminutes,butthersttimeyousyncmaytakeslightlymore.• Onceyousyncyourcontacts,youmayendupwithafewduplicateentries.Youcandeletetheduplicates by going to XFINITY.com > Connect > Sign In > My Account > Contacts > Check for Duplicate Contacts. For more address book information please visit please visit the Contacts section on page 41.• IfyouclickCANCEL during the sync, the two sets of contacts will not be merged and no changes willbemadetoyourexistingXFINITYandSkypecontactlists.Activation Complete Onceyou’vecompletedthesetupprocess,you’ll see the following screen. Activation is complete and you can now begin connecting with family and friends. • ClickLEARN MORE for an overview of key functions and features.• ClickFINISH to return home.

25Proﬁlesa)Selectanexistingprole(ifmorethanone)andclickOK on your remote.b)SelectSIGN IN. Flip over your remote and use the keyboard to enter your password, then click CONTINUE. Before typing, make sure your remote is not locked. If you check the box next to Remember my password, you won’t be prompted to enter your password every time you sign in. However, as an added security measure, you’ll be prompted to re-enter your password after 7 days of inactivity. Sign InYou can begin connecting with family and friends once you sign in with a prole. Press the Home button on your remote.ProlesTheProlesscreendisplaysyourstatusandmood,aswellasyourSkypeinformation(location,birthday,emailandphone).Tomanageyourprolesettings,gotoSettings>ProleSettings.WhenyouactivateSkypeonTVforthersttime,youmustuseyourprimaryComcastIDandlinkittoaSkype account. This creates your rst prole. See the Activate section on page 14 for details. Later in this section you’ll learn how to create up to six more proles.This section will help you:• Signin• Createnewproles• Edityourproles• Viewyourcontacts’information

26 ProﬁlesHelpful Hints for Sign-InIfyoudon’trememberyourComcastaccountinformationselectIforgotmyComcastIDandPasswordat the bottom of the screen.•ForgotyourComcastSign-Ininformation?You’llneedyourComcastAccountNumberorSSN. - Using a web browser, go to https://login.comcast.net/myaccount. - Select a verication method. - Enter the requested information to retrieve your Comcast email address.•ForgotyourComcastPassword?You’llneedyourComcastIDoremail. -Gotohttps://login.comcast.net/myaccountusingawebbrowser. - Enter the requested information. If you are already signed in to a prole, but want to sign in using another prole, click the Prole button on your remote and select another prole. You can also sign out and then choose another prole.New ProlesYoucanadduptosixadditionalproles(inadditiontotherstproleyoucreatedduringthe TVactivation).EachprolemustconsistofauniqueComcastemailaddressandauniqueSkypeaccount.Forexample,youcannotlinkthesameSkypeaccounttotwodifferentComcastIDs.CreateaNewProleTo create a new prole, go to Settings>ProleSettings>ManageProles. Before you create a new proleontheTV,makesureyouhavealreadycreatedthesecondaryComcastIDandSkypeaccountforthisnew prole. Create Additional Comcast Email Addresses a.Openawebbrowserandgotohttp://customer.comcast.com.b. Select the Users & Settings tab at the top.c.EnteryourUsername(ComcastIDorEmail)andPassword.ClickSIGN IN.d. Under Manage My User Accounts, click Create Secondary User. Complete the requested information.Create Additional Skype Accounts Go to Settings > Add Account to create a new Skype account, or create one online using your computer or mobile device. Note: A prole created on your TV will have the same settings, including privacy settings, as the linked Skype account.Unlink AccountsYoucanunlinkaSkypeaccountfromSkypeonTVatanytimebylinkingtheComcastIDtoanewSkypeaccount. Go to Settings > Account Settings > Change Skype ID.

27Proﬁles My ProleMoodSkype NameStatusDisplay NameGo to Settings to edit the name seen by your contactsAvatarSkype Avatara)Selectyourproletoviewandedit.b)ClickSET STATUS.Update StatusYour status indicates your availability. Update it at any time to alert your contacts when you’re available to connect.

28 Proﬁlesc) Selectastatusoption:Available, Away, Do Not Disturb, Invisible, or Ofine.A Quick Look at Status OptionsAvailable Your contacts can see that you’re online and can call or text you. This is your status when you rst sign in. AwayYou’re signed in, but may not be active. Your contacts can still call or text you. Your contacts may still try to call or text you but you can decide whether to respond.Do Not DisturbYou’re signed in, but not ready to talk or chat at the moment. Your contacts may still try to call or text you but you can decide whether to respond.Invisible You’ll appear to be ofine to your contacts, but you can still be active.

29Proﬁlesa)SelectyourproleandpressOK.Update Your MoodMood is a short update of what you’re doing, how you’re feeling, or just what’s on your mind.b)SelectSET MOOD.c) Updateyourmessage(maximumnumberofcharactersis200).Helpful Hints for Setting Your Mood•Ifyourmessagecannotbesaved,pleasetryagainatalatertime.

Calls and Chats31a)SelectsomeonefromyourContacts or Recent lists.b)ChooseVIDEO CALL. c) Whilethecallisbeingplaced,arequestto connect is being sent to your contact.d)Onceyourcallisaccepted,you’llseereal-time video of your contact.e)Toendyourvideocall,selectEND at the bottom of your screen or press End on your remote.Calls and ChatsConnect with family and friends by selecting someone from your contacts or from your Recent list, then choose how you’d like to connect—by video, audio, or text.Make a Video Call Avideocallisaface-to-faceconversationthathappensrightonyourTV.Duringavideocall,youhavetheoption of turning off the video and switching to an audio call instead. You can turn the video back on again at any time during the call session.

32 Calls and Chats Video Call Options• Mute (On Remote) There are two Mute options on your remote: Mic – Select to mute yourself so the other person can’t hear you. Press again to turn back on. Sound – Select to mute the other person. Press again to turn back on.• Video (On Remote) Press this to momentarily turn off your camera and pause your video transmission. Press again to turn back on.• Hold (On Screen and Remote) Select Hold at the bottom of your screen or press Hold on your remote to pause the transmission of video and audio from your microphone. This will also mute incoming sound. • ViewsYou can change the layout of your screen depending on your viewing preference. For instance, you can expand the screen that your TV program is on while minimizing the video call screen and vice versa. Personalize what you see by selecting from several congurations. You have the option to change your screen views at any time, as many times as you wish. To change the layout of your video call, select VIEWS at the bottom of the screen or press the VIEWS on your remote to toggle through the choices.

33Calls and ChatsHelpful Hints for Video Calls• After4hours,yourvideocallwillautomaticallyend.YouwillbeofferedtheoptiontoCONTINUE if you want to keep talking.• YoucanmakeandacceptvideocallswhilewatchingTV,includingOnDemandorDVRprogramming. Simply make or accept a call, as you normally would then use your remote to select VIEWS on the bottom of the screen. Choose the view that balances your preference of TV program and caller video.

35Calls and ChatsHelpful Hints for Audio Calls• After4hours,youraudiocallwillautomaticallyend.YouwillbeofferedtheoptiontoCONTINUEifyou want to keep talking.• YoucanmakeandacceptaudiocallswhilewatchingTV.Simplymakeoracceptacall,asyounormally would then use your remote to select from the bottom of the screen. Choose the view that suits you.Audio Call Options• Mute (On Remote) There are two Mute options on your remote: Mic – Select to mute yourself so the other person can’t hear you. Press again to turn back on. Sound – Select to mute the other person. Press again to turn back on.• Hold (On Screen and Remote) Select HOLD at the bottom of your screen or press Hold on your remote to pause the transmission of audio from your microphone. This will also mute incoming sound. • ViewsYou can change the layout of your screen depending on your viewing preference. For instance, you can expand the screen that your TV program is on while minimizing the call screen and vice versa. Personalize what you see by selecting from several congurations. You have the option to change your screen views at any time, as many times as you wish. To change the layout of your audio call, select VIEWS at the bottom of the screen or press the Views button on your remote to toggle through the choices.