TSC Auto ID Technology RFWRN WiFi abgn module User Manual RF WRN UserMan 20161115

TSC Auto ID Technology Co., Ltd. WiFi abgn module RF WRN UserMan 20161115

(RF-WRN) UserMan_20161115

i M/N：Alpha-2R、PR20、GR20、CN-20、BP-20、TSC-20 All models can be WIFI version or BT version. USER’S MANUALAlpha-2R Series Direct Thermal Portable Printer
iiCopyright Information ©2016 TSC Auto ID Technology Co., Ltd, The copyright in this manual, the software and firmware in the printer described therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved. CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of TSC Auto ID Technology Co.
iiiAgency Compliance and Approvals EN 55032 Class B EN 55024 FCC part 15B, Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/ TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003 Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. AS/NZS CISPR 22 Class B AS/NZS CISPR 32 Class B EN 60950-1 NOM-019-SCFI-1998 10 C.F.R. Section 430.23(aa) (Appendix Y to Subpart B of part 430) Energy Star for Imaging Equipment 2.0
ivImportant safety instructions: 1. Read all of these instructions and keep them for later use. 2. Follow all warnings and instructions on the product. 3. Disconnect the power plug from the AC outlet before cleaning or if fault happened. Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning. 4. The mains socket shall be installed near the equipment and easily accessible. 5. The unit must be protected against moisture. 6. Ensure the stability when installing the device, Tipping or dropping could cause damage. 7. Make sure to follow the correct power rating and power type indicated on marking label provided by manufacture. 8. Please refer to user manual for maximum operation ambient temperature. WARNING: Hazardous moving parts, keep fingers and other body parts away. CAUTION: (For equipment with RTC (CR2032) battery or rechargeable battery pack) Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below. 1. DO NOT throw the battery in fire. 2. DO NOT short circuit the contacts. 3. DO NOT disassemble the battery. 4. DO NOT throw the battery in municipal waste. 5. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste. Caution:Theprintheadmaybehotandcouldcausesevereburns.Allowtheprintheadtocool. CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.
v RF exposure warning (Wi-Fi) This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be providing with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. SAR Value: 0.736 W/kg RF exposure warning (For Bluetooth) The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”) limits when installed in specific host products operated in portable exposure conditions. (For Wi-Fi) This device has also been evaluated and shown compliant with the IC RF Exposure limits under portable exposure conditions. (antennas are less than 20 cm of a person's body). (For Bluetooth) Canada, avis de l'Industry Canada (IC) Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.
viSon fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement. Informations concernant l'exposition aux fréquences radio (RF) La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts humains lors du fonctionnement normal. Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption Rate – Taux d'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi-Fi) Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth) NCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條) 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)
viiContents 1.Introduction ........................................................................................................... 11.1 Product Introduction ........................................................................................... 11.2 Product Features ................................................................................................. 21.2.1 Printer Standard Features ....................................................................... 21.2.2 Printer Optional Features ........................................................................ 31.3 General Specifications ............................................................................... 41.4 Print Specifications ..................................................................................... 51.5 Media Specifications ........................................................................................... 52.Operations Overview ............................................................................................ 62.1 Unpacking and Inspection .................................................................................. 62.2 Printer Overview .................................................................................................. 72.2.1 Front View ................................................................................................. 72.2.2 Interior View .............................................................................................. 82.2.3 Rear View .................................................................................................. 92.3 Operator control ................................................................................................. 102.3.1 LED Indication and Keys ....................................................................... 103.Setup .................................................................................................................... 123.1 Install the Battery ............................................................................................... 123.2 Charge the Battery ............................................................................................. 133.2.1 Charge the Battery ................................................................................. 133.2.2 Charge by Charger Station (Optional) .................................................. 143.2.3 Charge by Vehicle Power Adaptor (Optional) ...................................... 153.3 Communicate ..................................................................................................... 163.3.1 Connecting with the Communication Cable ........................................ 163.3.2Connecting with Bluetooth (Optional) ................................................. 163.4 Loading the Media ............................................................................................. 174.Accessories ......................................................................................................... 184.1Install the Belt Clip ............................................................................................ 185. Power-on Utilities ................................................................................................. 195.1Media Sensor Calibration ................................................................................. 195.2Self-test and Dump Mode ................................................................................. 195.3Printer Initialization ........................................................................................... 235.Diagnostic Tool ................................................................................................... 245.1Start the Diagnostic Tool .................................................................................. 245.2Printer Function ................................................................................................. 25
viii5.3Calibrating Media Sensor by Diagnostic Tool ................................................ 266.3.1 Auto Calibration ..................................................................................... 265.4Setting Wi-Fi by Diagnostic Tool (Optional) ................................................... 275.5Setting Bluetooth by Diagnostic Tool (Optional) ........................................... 286.Troubleshooting .................................................................................................. 297.1 Common Problems ............................................................................................ 297.Maintenance ........................................................................................................ 30Revise History .......................................................................................................... 31
1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. Enjoy TSC’s reputation for cost-efficient, high durability printers with the Alpha-2R economical printer. The Alpha-2R is a comfortable, light-weight printer capable of working with any mobile printing application where you need quick, simple receipts/labels on demand. Our Alpha-2R is designed for a rough life, inside the IP54-rated environmental case to resist dust and water and with its rubber over-mold design prepared to take up to a five foot fall and keep printing. These small and light printers can be worn comfortably for a full shift, without interfering with the user’s tasks. Use USB, or optional Bluetooth, 802.11 a/b/g/n Wireless or Serial to connect to a mobile computer or even a smart phone and produce clear easy-to-read receipts hour after hour. This document provides an easy reference for operating the Alpha-2R. The online version of the Programmer's manual, or more information can be downloaded from service and support website as an Adobe Acrobat Reader file. To print label formats, please refer to the instructions provided with your labeling software; if you need to write the custom programs, please refer to the TSPL/TSPL2 programming manual that can be found on the accessories or on TSC website at http://www.tscprinters.com. − Applications  Direct store deliveries (DSD)  Field repair/installation  Mobile point of sale  Parking citations  Mobile ticketing  Onboard transportation ticketing  Utility billing/meter reading
21.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. Product standard feature Direct thermal printing (receipts, linerless) Black mark reflective sensor Head open sensor 3 operation buttons (On/off, feed/pause, and cover-open buttons) 2 Buttons (Power, Feed and Pause) 5 LEDs: 1 * States (green), Error (red) 3 * Battery capacity  green * 2  green * 1 or orange * 1 (charging) 1* RF Mini type USB 2.0 (High speed mode) 64 MB DDR2 DRAM (support expandable to 128 MB) 128 MB Flash memory (support expandable to 256 MB) 32-bit RISC high performance processor (Model: 9G25) Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree) 8 alpha-numeric bitmap fonts One Monotype Imaging® CG Triumvirate Bold Condensed scalable font Built-in Monotype True Type Font engine Downloadable fonts from PC to printer memory Downloadable firmware upgrades
3Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2 programming manual for supporting code page) Supported bar code Supported image 1D bar code 2D bar code BITMAP, BMP, PCX (Max. 256 colors graphics) Code128 subsets A.B.C,Code128UCC, EAN128, Interleave 2 of 5,Code 39,Code 93, EAN-13, EAN-8, Codabar, POSTNET, UPC-A, UPC-E, EAN and UPC 2(5) digits, MSI, PLESSEY, China Post, ITF14, EAN14, Code 11, TELPEN, PLANET, Code 49, Deutsche Post Identcode, Deutsche Post Leitcode, LOGMARS CODABLOCK F mode, DataMatrix, Maxicode, PDF-417, Aztec, MicroPDF417, QR code, RSS Barcode (GS1 Databar) 1.2.2 Printer Optional Features The printer offers the following optional features. Product option feature User optionsFactory options 802.11 a/b/g/n wireless ○ Bluetooth V4.2 + EDR ○ Bluetooth V4.0 HS ( w/ Wi-Fi ) (host & device) Note : BT 4.2 & 4.0, backward compatible to 2.1 ○ Users can choose either one of the BT versions listed above. TSPL-EZ, CPCL or ESC-POS emulation ○ 1 bay battery charger station ○4 bay batteries charger station ○ Vehicle power adapter ○ IP54-rated environmental case ○ Mini type USB to RS232 (serial) converter cable ○ Mini type USB cable ○ DC-DC adapter (charging) ○
41.3 General Specifications General Specifications Physical dimensions 89.3 mm (W) 134.8 mm (H) x 56.9 mm (D) Enclosure Plastic Weight (w/ battery) 350 g Electrical Internal charging capability (batter-in)  12VDC automobile cigarette lighter plug  Auto-switching AC adapter External charging capability (battery-out)  1 bay battery charger station - Input: 100 ~ 240VAC - Output: 12 VDC, 1.5 A  4 bay batteries charger station - Input: 100 ~ 240VAC - Output: 12 VDC, 1.5 A Environmental condition Operation Temperature : -20 ~ 50˚C (14 ~ 122˚F) Note : 1. Normal temperature 25℃→ low-temperature 0℃ (decrease 5℃/min)→low-temperature -20℃(decrease 5℃/min) 2. In low-temperature -20℃, it’s unallowable to print bold black bar continuously.不可連續列印粗黑BAR Charging Temperature : 0 ~ 40˚C (32 ~ 104˚F) Storage Temperature: -30 ~ 70 ˚C (-22 ~ 158˚F) Relative Humidity: - Operation: 10% to 90% non-condensing - Storage: 10% to 90% non-condensing IP54 w/ protective case IP42 w/o protective case Drop 1.2m (4ft) Drop 1.5m (5 ft) w/ IP54-rated environmental case 
51.4 Print Specifications Print Specifications Alpha-2R Print head resolution 203 dots/inch (8 dots/mm) Printing method Direct thermal Dot size 0.125 x 0.125 mm (width x length) (1 mm = 8 dots) Print speed Max. 4 ips (102 mm/sec), include linerless mode(inches per second) 2, 3 ips for peeler modeMax. print width 48 mm (1.89") Max. print length Continuous receipt paper : 2286 mm (90”) Printout bias Vertical: 1 mm max. Horizontal: 1 mm max.1.5 Media Specifications Media Specifications Alpha-2R Media roll capacity Label: 50 mm Media type Continuous, die-cut, receipt,black bar, and black mark Media wound type Outside wound Media length 12.7 mm (0.5”) ~ 2286 mm (90”) Tear mode : 50.8 mm ( 2.0”) Media width w/o adapter : 58 mm *w/ adapter (standard for linerless mode): 50.8 mm and 25.4 mm ID core: 10.2 mm (0.4") Media thickness Receipt : 0.05 mm to 0.10 mm (2 mil to 4 mil) Label : ~ 0.14 mm (~ 5.5 mil) Linerless : 2 mil to 3 mil (0.05 mm to 0.08 mm) Note: Please locate the black mark on the printing side when using black mark continuous label.
62. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.  One printer unit  One Li-ion battery  One Windows labeling software CD disk (no driver CD disk)  One quick installation guide  One Auto-switching AC adapter  One belt clip If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.
72.2 Printer Overview 2.2.1 Front View  1. Media cover release button 2. Media cover 3. LED indicator 4. Feed/stop button 5. Power on/off button 34512
82.2.2 Interior View  1. Tear edge 2. Print head 3. Media holder 4. Platen roller 5. Black mark sensor 23451
92.2.3 Rear View  1. Li-ion Battery 2. Battery open clasp 3. USB interface 4. Power jack 5. Interface cover 12345
102.3 Operator control 2.3.1 LED Indication and Keys  1. Power on/off button 2. Printer status LED indicator 3. Battery charge level LED indicator 4. Wireless status LED indicator 5. Feed/ Pause button Keys Function 1. Press and hold for 2-3 seconds to turn on the printer. 2. Press and hold for 2-3 seconds to turn off the printer. 1. Ready status: Feed one label 2. Printing status: Pause the print job 21345
11LED Status Indication Printer status LED indicator Off Printer is ready Green (blinking) Printer is paused Red (solid) Media cover is open Red (blinking) Printer error Green (blinking every two seconds) Sleeping states (S-states)/ entered the sleep mode after stop working over 2 mins. Battery status LED indicator Green (blinking) Recharge the battery Amber (solid) Battery is charging Green (blinking every two seconds) Sleeping states (S-states)/ entered the sleep mode after stop working over 2 mins. Green (solid) Full charged 2/3 charged level 1/3 charged level Wireless status LED indicator Blue (solid) Wireless device is ready Blue (blinking) Wireless device is communicating
123. Setup3.1 Install the Battery 1. Insert the left side to install the battery at the rear of the printer. 2. Push the right side of the battery clasp and lock the battery.Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery. DO NOT throw the battery in municipal waste. The symbol of the crossed out wheeled bin ( ) indicates that the battery should not be placed in municipal waste. PUSH
133.2 Charge the Battery It takes 2 to 3 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles. 3.2.1 Charge the Battery 1. Open the interface cover and plug the power cord in to the power jack. Note: Please switch OFF printer power prior to plug in the power cord to printer power jack. When the battery is charging, please do not remove the battery from the printer, otherwise, please re-plug the power cord into a power outlet. 2. Plug the power cord into a properly power outlet.
14 3. When the battery is charging, the color of battery status LED indicator is solid amber. Note: When charging over 2 ~ 3 hours, the battery is completely charged and the amber of LED indicator will be off. 3.2.2 Charge by Charger Station (Optional) 1. Plug the power cord to the power jack on the charger station. 2. Install the battery in the charger station then push the battery clasp to lock it.
15 3. Plug the power cord into a properly power outlet. Note: The four bay batteries charger is also available for purchase. LED Color Description Green / Solid Battery is completely charged Red / Solid Battery is charging Red / Blinking Battery charging error Off No battery 3.2.3 Charge by Vehicle Power Adaptor (Optional)  1. Open the interface cover and plug the power cord to the power jack. 2. Plug the vehicle power adaptor into the car cigarette lighter socket.
16 3.3 Communicate 3.3.1 Connecting with the Communication Cable * USB to USB Cable (Optional) Open the interface cover and connect the printer to the computer with USB cable. 3.3.2 Connecting with Bluetooth (Optional) Default Name BT-SPP PIN 0000 Turn on the printer and make sure the Bluetooth of device is opened. Note: Please refer to section 6.5 to change the name of default and PIN.
173.4 Loading the Media 1. Open the printer media cover by pressing the media cover release button. 2. Place the media roll at the correct side, and pull out enough paper over the tear edge. 3. Press the media cover to close it and make sure the media cover closed correctly.
18 4. Accessories4.1 Install the Belt Clip 1. Lock the belt clip on the hole above the battery. 2. Press the ball on the belt clip to the hole as pictured. 3. After reinstalled the battery, the printer can be hung on the belt.
195.Power‐onUtilitiesThere are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button ( ) then turning on the printer power simultaneously and release the button at different positions of LED indicator. Please follow the steps below for different power-on utilities. 1. Turn off the printer power switch. 2. Hold on the FEED button ( ) then turn on the power switch. 3. Release the button ( ) when LED indicates with different positions for different functions. Power on utilities The positions of LED light will be changed as following pattern: LED Functions (Solid) (5 blinks) (5 blinks) (5 blinks) (Solid green)1. Media sensor calibration Release 2. Self-test and enter dump mode Release 3. Printer initialization Release 5.1 Media Sensor Calibration Please follow the steps below to calibrate the media sensor. 1. Turn off the power switch. 2. Hold on the FEED button ( ) then turn on the power switch. 3. Release the FEED button ( ) when the indicator becomes and blinking. (Any green will do during the 5 blinks)  It will calibrate the black mark sensor sensitivity.  The LEDs will be changed as following order: (amber)  (5 blinks)  (5 blinks)  (5 blinks)  (solid green) 5.2 Self-test and Dump Mode Please follow the steps below.
201. Turn off the power switch. 2. Hold on the FEED button ( ) then turn on the power switch. 3. Release the FEED button ( ) when the indicator becomes and blinking. (Any green will do during the 5 blinks)  The LEDs will be changed as following order: (amber)  (5 blinks)  (5 blinks)  (5 blinks)  (solid green) 4. It calibrates the sensor and measures the media length and prints internal settings then enter the dump mode. 5. Turn off / on the power to resume printer for normal printing.  Self-test Printer will print the printer configuration after media sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. 
21 Printer model name & Main board firmware version Printer serial number Printed mileage Main board firmware checksum Serial port setting Code page Country code Print speed Print darkness Label size (width, height) Black mark (vertical gap, offset) Sensor sensitivity Battery voltage Print head temperature Print head average resistance Bad dots of print head Bluetooth settings information (option) File management information Print head test pattern  Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.
22 Note: 1. Dump mode requires 3” wide paper width. 2. Turn off / on the power to resume printer for normal printing. ASCII Data Hex decimal data related to left column of ASCII data
235.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the FEED button then turn on the power switch. 3. Release the FEED button when the indicator blinking. (Any green will do during the 5 blinks). Printer configuration will be restored to defaults as below after initialization. Parameter Default setting Speed 50.8 mm/sec (2 ips) Density 8 Media Width 2.83” (72 mm) Media Height 4” (101.5 mm) Sensor Type Black mark sensor (As paper end sensor) Black Mark Setting As paper end sensor Print Direction 0 Reference Point 0,0 (upper left corner) Offset 0 Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit Code Page 850 Country Code 001 Clear Flash Memory No IP Address DHCP 
245. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues. 5.1 Start the Diagnostic Tool 1. Double click on the Diagnostic tool icon to start the software. 2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) included in the Diagnostic utility.  Features tabPrinter functions InterfacePrinter Status Printer setup
255.2 Printer Function 1. Select the PC interface connected with bar code printer. The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 2. Click the “Printer Function” button to setup. 3. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field Ethernet Setup Setup the IP address, subnet mask, gateway for the on board Ethernet RTC Setup Synchronize printer Real Time Clock with PC Factory Default Initialize the printer and restore the settings to factory default. (Please refer section 5.3) Reset Printer Reboot printer Print Test Page Print a test page Configuration Page Print printer configuration (Please refer section 5.2) Dump Text To activate the printer dump mode. Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program Exit Line Mode Exit line mode. Password Setup Set the password to protect the settings For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide on TSC website at Downloads \ Manuals \ Utilities \ Diagnostic utility quick start guide. 12
265.3 Calibrating Media Sensor by Diagnostic Tool 6.3.1 Auto Calibration 1. Make sure the media is already installed and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Click the “Calibrate Sensor” button. 5. Select the media type and click the “Calibrate” button. Note: The Alpha-2R can only support continuous, die-cut, receipt, black bar, and black mark media type. 1212
275.4 Setting Wi-Fi by Diagnostic Tool (Optional) 1. Make sure the media is already installed and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Select “Wireless” tab and “Built-in wireless module” item. 5. Enter and select the new WLAN settings in the editor. 6. Press “Set” button to set the new settings to the printer. 7. Press “Get” button to make sure WLAN is set properly. Note: * The printer connects with the computer via USB cable or RS-232 cable, which are option. (* Diagnostic tool higher than V1.50 and the firmware higher than V1.22 can support this function.) 1234 125
285.5 Setting Bluetooth by Diagnostic Tool (Optional) 1. Make sure the media is already installed and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Select “Wireless” tab and “Built-in wireless module” item. 5. Enter the new BT Local Name or BT PIN Code in the editor. 6. Press “Set” button to set the new BT name or BT PIN code of the printer. 7. Press “Get” button to get back the settings. Make sure the Bluetooth module settings are set properly.  Note: * The printer connects with the computer via USB cable or RS-232 cable, which are option. * Diagnostic tool higher than V1.50 and the firmware higher than V1.22 can support this function. (need double check)1234125
296. Troubleshooting 7.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. Problem Possible Cause Recovery Procedure Power indicator does not illuminate * The battery is not properly installed. * The battery is dead. * Reinstall the battery. * Switch the printer on. * Charge the battery. - The printer status from DiagTool shows “Head Open”. * The printer carriage is open. * Please close the print carriage. - The printer status from DiagTool shows “Out of Paper”. * Running out of media roll. * The media is installed incorrectly. * Black mark sensor is not calibrated.* Supply a new media roll. * Please refer to the steps on section 3.4 to reinstall the media roll. * Calibrate the black mark sensor.- The printer status from DiagTool shows “Paper Jam”. * Black mark sensor is not set properly. * Make sure media size is set properly. * Media may be stuck inside the printer mechanism. * Calibrate the black mark sensor. * Set media size correctly. Memory full ( FLASH / DRAM ) * The space of FLASH/DRAM is full. * Delete unused files in the FLASH/DRAM.Poor Print Quality * Media is loaded incorrectly * Dust or adhesive accumulation on the print head. * Print density is not set properly. * Print head element is damaged. * Reload the supply. * Clean the print head. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the print head test pattern if there is dot missing in the pattern. * Change proper media roll. Missing printing on the left or right side of label * Wrong label size setup. * Set the correct label size. Gray line on the blank label * The print head is dirty. * The platen roller is dirty. * Clean the print head. * Clean the platen roller. Irregular printing * The printer is in Hex Dump mode. * The RS-232 setting is incorrect. * Turn off and on the printer to skip the dump mode. * Re-set the Rs-232 setting.
307. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% Ethanol or Isopropyl Alcohol 2. The cleaning process is described as following, Printer Part Method Interval Print Head 1. Always turn off the printer before cleaning the print head. 2. Allow the print head to cool for a minimum of one minute. 3. Use a cotton swab and 100% Ethanol or Isopropyl Alcohol to clean the print head surface. Clean the print head when changing a new label roll Platen Roller 1. Turn the power off. 2. Rotate the platen roller and wipe it thoroughly with water. Clean the platen roller when changing a new label roll Tear Bar/Peel Bar Use the lint-free cloth with 100% ethanol to wipe it. As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water-dampened cloth As needed Interior Brush or vacuum As needed Note:  Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.  Please use 100% Ethanol or Isopropyl Alcohol. DO NOT use medical alcohol, which may damage the printer head.  Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life. 
31Revise HistoryDate Content Editor
 Corporate Headquarters Li Ze Plant 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com tech_support@tscprinters.com TSC Auto ID Technology Co., Ltd.

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