TES ELECTRONIC SOLUTIONS 9008323 HEADSET User Manual XT 1 Operating Manual 1 0

TES ELECTRONIC SOLUTIONS HEADSET XT 1 Operating Manual 1 0

USERS MANUAL

3M™ Wireless Communication System, Model XT-1 Operating Instructions Rev 1.0 © 3M 2007 November :SYSTEM MENU 01>Drivethru Volume< 04 Registration 02>Monitor Volume< 05 Noise Reduction 03>Night Volume< 06 Set Time & Date
Table of Contents Table of Contents OVERVIEW ............................................................................................................................................ . 7 Safety Information ............................................................................................................................ ... 7 Safety Rules ................................................................................................................................... . 7 Intended Use ................................................................................................................................ ... 7 Signal Words ................................................................................................................................ ... 7 Product Safety Labels ... ................................................................................................................ . 7 System Warnings ... ...................................................................................................................... .. 8 Other Conventions ............................................................................................................................ .. 8 Important Notes and Notes.......................................................................................................... ... 8 FCC Information.................................................................................................................................. . 8 CONFIGURATION ................................................................................................................................ .. 9 Enter Configuration Mode................................................................................................................. ... 9 Navigating the Base Station Display ............................................................................................... ... 9 Interpreting Display Information .................................................................................................... . 9 Buttons... ...................................................................................................................................... .. 10 Connecting to the Ethernet Port ..................................................................................................... .. 11 Network Setup ... ........................................................................................................................... 11 Logging into the Base Station with a Computer ........................................................................ .. 11 Change Basic Volume Settings........................................................................................................ . 12 Inbound Microphone Volume .................................................................................................... ... 12 Outbound Talk Volume ... ............................................................................................................ . 12 Vehicle Alert Volume ................................................................................................................... . 12 Outbound Greeter Message Volume... ....................................................................................... . 13 Change the Monitor Volume .......................................................................................................... ... 13 Inbound Listen ... ......................................................................................................................... .. 13 Outbound Talk ... ........................................................................................................................... 13 Vehicle Present ............................................................................................................................. 14 Vehicle Approach ... ...................................................................................................................... 14 Page Messages ......................................................................................................................... ... 14 Greeter Messages ...................................................................................................................... .. 14 Change the Night Volume ... ............................................................................................................ . 15 Registering Headsets ........................................................................................................................ 15 Add Headsets ... ............................................................................................................................ 15 Remove Headsets ...................................................................................................................... .. 16 List All Headsets ......................................................................................................................... .. 16 Resetting Inactive Days ............................................................................................................. ... 16 Checking Headset Software Revision ....................................................................................... .. 16 Change Noise Reduction Level ....................................................................................................... . 16 Inbound Microphone Noise Reduction Level.............................................................................. . 16 Acoustic Echo Canceller... .......................................................................................................... .. 17 Set System Date and Time... ......................................................................................................... ... 17 Change Global Settings ................................................................................................................... . 17 Text and Audio Prompts Language ............................................................................................. 17 Drive Thru Audio Duplex Mode .................................................................................................... 18 Page Channel Heard by Order Taker... .................................................................................... ... 18 Number of Base Stations at this Site........................................................................................... . 18 Store is Now Closed Prompt ....................................................................................................... . 19 Pull Ahead Prompt......................................................................................................................... 19 Customer Order Point Prompt Language ... ................................................................................ 19 Order Point TALK with No Vehicle ... .......................................................................................... . 19 Order Takers in Cross Lane Mode ............................................................................................. . 19 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 3 of 48
Table of Contents Detector Type ............................................................................................................................. ... 20 Order Taking Modes Setup ............................................................................................................. .. 20 Change Site Scheduling.................................................................................................................... . 20 Regular Site Schedule ................................................................................................................ .. 21 Holiday/Exception Schedule ....................................................................................................... .. 21 Change Site Information ... ............................................................................................................. ... 21 Change Self Monitoring .................................................................................................................... . 21 Change Passcodes ........................................................................................................................ ... 22 User Passcodes .......................................................................................................................... .. 22 Installer Setup .................................................................................................................................. .. 22 Load Installation Settings ........................................................................................................... ... 22 Save Installation Settings ... ....................................................................................................... ... 23 Factory Setup (Restore Factory Defaults)....................................................................................... .. 23 Create and Load Templates ... ......................................................................................................... . 23 Reboot System.................................................................................................................................. . 23 Check the Revision Levels .............................................................................................................. .. 23 Activate the Backup Intercom ... ..................................................................................................... ... 24 OPERATION ... ................................................................................................................................... ... 25 Headsets .......................................................................................................................................... .. 25 Overview ... .................................................................................................................................. .. 25 Component Identification and Description ................................................................................................ 25 Fitting the Headset ....................................................................................................................... . 26 Replace the Battery ... ................................................................................................................ ... 26 Out of Range ................................................................................................................................ . 27 Cleaning... ................................................................................................................................... ... 27 Base Station Setup ......................................................................................................................... ... 28 Navigating in the Base Station in Run Mode ............................................................................................ 28 Change Order Taking Mode ....................................................................................................... .. 28 Explanation of Order Taking Modes ......................................................................................................... 29 Listen: Auto, Manual, and Always On .................................................................................................. 29 Talk: Manual Latching, Push to Talk, Automatic ... .............................................................................. 29 Automatic Standby: On and Off ... ........................................................................................................ 30 Vehicle Detector: Presence or Ignored ................................................................................................ 30 Order Point: Used or Not Used ... ......................................................................................................... 30 Which Order Taking Mode to Select ... ..................................................................................................... 30 Change Lane Mode ................................................................................................................... ... 30 Split Lane ................................................................................................................................................... 31 Cross Lane ... ............................................................................................................................................. 31 Change Volume Mode ................................................................................................................ .. 31 MAINTENANCE ... ................................................................................................................................ . 33 Headset ............................................................................................................................................. . 33 Replacing the Ear and Headband Pads ... ................................................................................. .. 33 Battery Charger............................................................................................................................... ... 33 Location ......................................................................................................................................... 33 Cleaning the Contacts ... ............................................................................................................. .. 33 Batteries........................................................................................................................................... ... 34 Care, Handling and Storage ....................................................................................................... .. 34 Low Battery Message ................................................................................................................ ... 34 Charging Batteries ... ................................................................................................................... .. 34 Disposing of Batteries................................................................................................................. ... 34 Making Sure Batteries are Ready for Use ................................................................................. .. 35 Important Information about XT-1 Rechargeable Batteries....................................................... ... 35 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 4 of 48
Table of Contents TROUBLESHOOTING ... ................................................................................................................... ... 37 General Troubleshooting ................................................................................................................ .. 37 Battery and Battery Charger Troubleshooting .............................................................................. ... 38 APPENDIX: BASE STATION SPECIFICATIONS ... ........................................................................ ... 39 Physical ... .......................................................................................................................................... 39 Electrical ... ....................................................................................................................................... .. 39 Functional........................................................................................................................................... 39 APPENDIX: GREETER MODULE .................................................................................................... ... 41 Greeter Setup .................................................................................................................................... 41 Enter the Greeter Configuration Menu ....................................................................................... . 41 Play Greeter Message ................................................................................................................ .. 41 Select Specific Greeter Messages ... .......................................................................................... . 41 Change Playback Mode ............................................................................................................. .. 41 Change Playback Delay Time ... ................................................................................................ .. 42 Set Greeter Playback through Headsets .................................................................................... . 42 Set Playback through Monitor .................................................................................................... .. 42 Turn on Tone to Headsets During Greeter Playback ... ........................................................... ... 43 Turn on Restaurant Closed Playback Message ... .................................................................... .. 43 Turn on External Detector Playback Message ... ....................................................................... . 43 APPENDIX: FCC and Safety Statement ... ....................................................................................... ... 44 Greeter Setup .................................................................................................................................... 41 Enter the Greeter Configuration Menu ....................................................................................... . 41 Play Greeter Message ................................................................................................................ .. 41 Select Specific Greeter Messages ... .......................................................................................... . 41 Change Playback Mode ............................................................................................................. .. 41 Change Playback Delay Time ... ................................................................................................ .. 42 Set Greeter Playback through Headsets .................................................................................... . 42 Set Playback through Monitor .................................................................................................... .. 42 Turn on Tone to Headsets During Greeter Playback ... ........................................................... ... 43 Turn on Restaurant Closed Playback Message ... .................................................................... .. 43 Turn on External Detector Playback Message ... ....................................................................... . 43 INDEX .................................................................................................................................................. .. 45 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 5 of 48
Table of Contents 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 6 of 48
Overview Overview Safety Information Safety Rules Read, understand, and follow all safety information contained in these instructions prior to installation & operation of the 3M Headset Intercom System, Model XT-1. Failure to follow all instructions listed could result in electrical shock, fire and/or other personal injury. Retain these instructions for future reference. Intended Use The 3M Headset Intercom System Model XT-1 is intended for use to provide 2- way radio-frequency audio communication in quick service drive-through restaurants and convenience stores. The system must be installed as specified in the Model XT-1 Installation Instructions and operated as specified in Model XT-1 Operating Instructions in quick service drive-through restaurants and convenience stores. It has not been evaluated for other uses or locations. Signal Words Explanation of Signal Word Consequences WARNING: CAUTION: CAUTION: Product Safety Labels Indicates a potentially hazardous situation, which, if not avoided, could result in death or serious injury and/or property damage. Indicates a potentially hazardous situation, which, if not avoided, may result in minor or moderate injury and/or property damage. Indicates a potentially hazardous situation, which, if not avoided, may result in property damage. Explanation of Product Safety Labels Attention: Read accompanying documentation Warning: Risk of Electric Shock 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 7 of 48
Overview System Warnings WARNING To reduce the risks associated with hazardous voltage: • Disconnect power to the receptacle before installing or removing the Base Station Power Supply. When removing receptacle cover screw, cover may fall across plug pins or receptacle may become displaced. Use only with duplex receptacle having center screw. Secure unit in place by receptacle cover screw. • If power supply is supplied with a grounding pin, connect directly to a grounding receptacle - 3 prong. To reduce the risks associated fire & property damage: • Do not open, crush, expose to heat above 200 °F or incinerate the battery. • Always replace batteries, battery chargers and power supplies with 3M approved units acceptable for use in this system to avoid system function & safety concerns. CAUTION To reduce the risks associated with environmental contamination due to battery pack & to lead in the solder: • Dispose of batteries, power supplies, battery charger and base station in accordance with federal, state & local requirements. If preferred, return these components to 3M Service Center for disposal. Other Conventions Important Notes and Notes Important Note: It is strongly recommended that you pay attention to information inside of an “Important Note:” box. Note: You may find information inside of a “Note:” box helpful. FCC Information Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 8 of 48
Configuration Configuration Enter Configuration Mode Configuration mode is a passcode-protected area that contains most of the configuration options for the base station system. Using the access provided for users it is possible to set up all of the functionality of the system. To enter the configuration mode: 1. From the Run mode menu, press and hold Mode. 2. While continuing to hold Mode, enter your user passcode. 3. Release Mode. The display will show the user name and ID number (e.g., User1 ID = 1) Notes: The default user password is 1234. There are two levels of passcode: installers and users. Using a user’s passcode permits you into the entire system menu. Navigating the Base Station Display Once you are in the configuration mode, you can use the buttons on the base station display to update all configuration parameters. Interpreting Display Information Depending upon what you are doing, or what you can do, text on the display screen is handled according to the following conventions: Static or Informational <Editable, not selected> >Editable, Selected<  Editable, in Edit Mode [Variable, not Editable] { information } Static, informational, or non- editable text has no markings on it. Editable items that are not currently-selected appear inside of outwardly-pointing pointers. Editable items that are currently- selected appear inside if inwardly-pointing pointers.  Editable items that are currently being edited have arrows pointing inwardly. Variable items that cannot be edited appear inside of square brackets. In some cases the item is editable, but only from a different location in the menu. An on-screen explanation of a key point or reminder appears within curved brackets. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 9 of 48
Configuration Buttons Following is a brief description of the buttons on the display and their functions. Directional arrow (⌃) buttons Number/letter (0 - 9) buttons Mode (Exit) button Enter (Select) buttons (both buttons perform the exact same functions) You can use these buttons to scroll around when navigating the menus. When you are editing information, the up and right arrows scroll “up” (increment) and the down and left arrows scroll “down” (decrement) list of values. You can use these buttons to specify exact numbers or letters in fields that permit them. Each time you press button, the result changes to the next available number or letter. For instance, pressing the 7 button three times creates a letter “t” (7-s-t). See Service button below for creating upper-case letters. In run mode, you must press and hold Mode while entering your passcode to enter user or installation service. In user and installation service modes, use the Mode button to exit from a current field that you are editing without saving any changes or to go upward (backward) in the configuration menus. Use the Enter button to execute the current selection: Pressing Enter on a menu opens the menu and shows you its submenu items. Pressing Enter on an editable field switches you to edit mode so you can change the value in the field using the arrows and number/letter buttons where applicable. Pressing Enter while in edit mode saves the changes you have made and exits edit mode. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 10 of 48
Configuration Service (Shift) button Use the Service button to access upper-case letters or to initiate a service call to 3M or as a confirmation in some items. Pressing and holding the Service button while editing a field that permits alphabet letter entry (e.g., store address) shifts the letter to upper case. In run mode, press and hold the Service button, then enter your passcode to initiate an internet request for help from 3M. A 3M representative will call your store telephone number shortly after you initiate the request. Your base station must be connected to the internet for this function to work. If you press the Service button and do not enter a passcode, the base station will go to a Service screen used for installation and troubleshooting. The directional arrows can be used for scrolling from one menu item to another or to scroll through available choices when editing fields. Connecting to the Ethernet Port All of the procedures in this chapter assume that you are using the display to configure your base station(s). However it is also possible to configure the base station using a desktop or laptop computer. To do so, use the display to set the DSP configuration (see below), then connect the computer and the base station using a patch cable (to a router) or a crossover cable (directly to a computer). Network Setup To configure the network: • Enter the configuration mode (see above). • Select 16 Network Setup. • Change the values for, web server enabled, email enabled, IP address, subnet mask, default gateway, and Your E-Mail Address Suffix. Your network administrator should be able to supply the values if you do not know them. Logging into the Base Station with a Computer Once the base station is connected to (and correctly configured with) your Local Area Network, you can log into it from any other computer on the network and operate the station as you would from the local interface. You must know the IP Address of the base station and you must have password for one of the user accounts in the base station To find out the base station’s IP address: 1. Enter the configuration mode (see above). 2. Select 16 Network Setup. 3. Look at the series of numbers and decimals after IP Address. (e.g., 133.75.123.27). 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 11 of 48
Configuration To find out your user password: 1. Enter the configuration mode (see page 9). 2. Select 13 Change Passcodes > Change User Passcodes. 3. Look at the passcode following your user number (e.g., “User 5.”) To log into the base station: • Using a web browser, type in the IP address of the base station in the browser’s Address bar, then press Enter. • Type in your user name and password. Do NOT type the space between User and the user number (e.g., type “User5” instead of “User 5”). Notes: The default user name is “User1”; the password is 1234. Change Basic Volume Settings Note: All volume settings should be adjusted during normal or peak business hours. Adjusting them during slow times will likely produce volume settings that are too low. Note: Inbound and outbound are always defined from the perspective of the headset. Inbound Microphone Volume Changing the inbound microphone volume affects the sound volume coming from the customer order point microphone. To turn up or down the inbound microphone: 1. Enter the configuration mode, see page 9. 2. Select a new value for 01 Drivethru Volume > Inbound Mic Volume. The range is 0 (silent) to 20 (maximum). Outbound Talk Volume Changing the outbound talk volume affects the volume of the speaker at the customer order point. Note: To avoid feedback, set the outbound talk volume as low as possible. To change the outbound talk volume: 1. Enter the configuration mode, see page 9. 2. Select a new value for 01 Drivethru Volume > Outbound Talk Volume. The range is 0 (silent) to 20 (maximum). Vehicle Alert Volume Changing the vehicle alert volume affects the volume of the vehicle alert signal on the headsets. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 12 of 48
Configuration To change the vehicle alert volume: 1. Enter the configuration mode, see page 9. 2. Select a new value for 01 Drivethru Volume > Vehicle Alert Volume. The range is 0 (silent) to 20 (maximum). Outbound Greeter Message Volume Changing the outbound greeter message volume affects the sound volume of the custom greeting messages and the system internal greetings (“Store Closed” and “Please Pull Ahead”). To turn up or down the greeter message volume: 1. Enter the configuration mode, see page 9. 2. Select a new value for 01 Drivethru Volume > Greeter Message Volume. The range is 0 (silent) to 20 (maximum). Change the Monitor Volume The monitor is an additional speaker that can be used to monitor drive thru communication without a headset, typically in the kitchen. If the monitor has a volume control built into it, you can use it to control the overall volume level of the speaker. To be more specific about which elements you want to control, follow the instructions in the following sections. Inbound Listen Changing the inbound listen volume affects how loudly the monitor plays the inbound (customer order point) communication. You can also disable the monitor playing inbound sounds. To change the inbound listen monitoring settings: 1. Enter the configuration mode, see page 9. 2. Select 02 Monitor Volume. 3. To enable or disable the monitor playing the inbound sounds, change the value for Inbound Listen: Enable to ON or OFF. 4. To change the volume level, select a new value for Inbound Listen: Volume. The range is 0 (silent) to 20 (maximum). Outbound Talk Changing the outbound talk volume affects how loudly the monitor plays the outbound (order taker) communication. You can also disable the monitor playing outbound talk. Note: To avoid feedback and echo, set the outbound talk volume as low as possible. To change the outbound talk monitoring settings: 1. Enter the configuration mode, see page 9. 2. Select 02 Monitor Volume. 3. To enable or disable the monitor playing the outbound talk, change the value for Outbound Talk: Enable to ON or OFF. 4. To change the volume level, select a new value for Outbound Talk: Volume. The range is 0 (silent) to 20 (maximum). 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 13 of 48
Configuration Vehicle Present Changing the vehicle present volume affects how loudly the monitor plays the vehicle present tone. You can also disable the monitor playing the vehicle present tone. To change the vehicle present monitoring settings: 1. Enter the configuration mode, see page 9. 2. Select 02 Monitor Volume. 3. To enable or disable the monitor playing the vehicle present tone, change the value for Vehicle Present: Enable to ON or OFF. 4. To change the volume level, select a new value for Vehicle Present: Volume . The range is 0 (silent) to 20 (maximum). Vehicle Approach Some sites are equipped with a vehicle approach detector, which alerts you when a vehicle enters the parking lot or drive through approach lane. If your site is equipped with the detector, you can change the volume at which the tone is played on the monitor. Also, if you do not wish to hear the tone, you can disable it. To change the vehicle approach monitoring settings: 1. Enter the configuration mode, see page 9. 2. Select 02 Monitor Volume. 3. To enable or disable the monitor from playing the vehicle approach tone, change the value for Vehicle Approach: Enable to ON or OFF. 4. To change the volume level, select a new value for Vehicle Approach: Volume. The range is 0 (silent) to 20 (maximum). Page Messages Paging is headset-to-headset communications. Changing the page message volume affects how loudly the monitor plays internal paging messages. You can also disable the monitor playing internal paging messages. Note: To avoid feedback and echo, set the volume as low as possible. To change the page message volume monitoring settings: 1. Enter the user service mode, see page 9. 2. Select 02 Monitor Volume. 3. To enable or disable the monitor playing internal paging messages, change the value for PAGE Messages: Enable to ON or OFF. 4. To change the volume level, select a new value for PAGE Messages: Volume. The range is 0 (silent) to 20 (maximum). Greeter Messages Changing the greeter message volume affects how loudly the monitor plays the greeter messages. You can also disable the monitor playing the greeter messages. To change the greeter message volume monitoring settings: 1. Enter the configuration mode, see page 9. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 14 of 48
Configuration 2. Select 02 Monitor Volume. 3. To enable or disable the monitor playing greeter messages, change the value for Greeter Messages: Enable to ON or OFF. 4. To change the volume level, select a new value for Greeter Messages: Volume. The range is 0 (silent) to 20 (maximum). Change the Night Volume You can assign a standard reduction in the volume level of the customer order point speaker for night hours when lower volume is typically required. With the night volume set, the system automatically adjusts the volume during night hours, then back to normal during the day. To change the night volume setting: 1. Enter the configuration mode, see page 9. 2. Select a new value for 03 Night Volume > Reduce DriveThru Volume At Night By. The range is 0 to the current day volume level. Notes: Night Volume is never higher than Day Volume. Night volume reduction is a subtracted value, not the resulting level; therefore, if it is the same as the day volume level, the speaker will turn off at night. You cannot change the day outbound talk volume on this screen, only the reduction amount identified above. Registering Headsets Each headset must be registered to a base station before it can be used. Once registered, it should not need to be registered again unless it is intentionally removed. Add Headsets Each headset has a unique identification number. The number is imprinted on the headset and broadcast to the base station whenever it is turned on. Notes: One headset should not be registered to more than one base station at any given site, whether or not the bases are interconnected. Remove the headset from the existing base station before adding it to a different one. To register a headset: 1. Enter the base station configuration mode, see page 9. 2. Select 04 Registration > 1 Add New Headsets . 3. Power on the headset when prompted. 4. Wait up to two minutes for {Headset xxxxxxx Has Been Registered!} to appear at the bottom of the display. 5. Repeat step 3 for additional headsets. 6. Press Mode when finished. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 15 of 48
Configuration Remove Headsets Perform the following steps to un-register a lost, destroyed, or otherwise removed headset from the system, including a headset that is sent back to 3M for repair. The headset would have to be registered again at a later date. 1. Enter the base station configuration mode, see page 9. 2. Select 04 Registration > 2 Remove Headsets. 3. Scroll to the number of the headset you want to un-register. 4. Press Enter. Note: If you do not know or have access to the number of the headset to be unregistered, identify the headsets that you want to remain in service and unregister any that remain on the list. List All Headsets To see a list of the registered headsets: 1. Enter the base station configuration mode, see page 9. 2. Select 04 Registration > 3 List All Headsets. Resetting Inactive Days For any headset, you can manually reset its number of inactive days to zero (see “Change Self Monitoring” on page 21 for information about the inactive days timer. To reset the inactive days: 1. Enter the base station configuration mode, see page 9. 2. Navigate to 08 Headset Setup > Currently Editing Headset. 3. Press  or  if necessary to scroll to the headset ID number for the headset you want to reset. 4. Select <CLEAR>. Checking Headset Software Revision To check the software revision number for a headset: 1. Enter the base station configuration mode, see page 9. 2. Navigate to 08 Headset Setup > Currently Editing Headset. 3. Press  or  if necessary to scroll through the headsets. The software version appears next to the headset ID number. Change Noise Reduction Level There are several ways to improve the sound quality at the headset using the following settings. Inbound Microphone Noise Reduction Level The inbound microphone noise reduction level setting reduces background noise to make it easier to hear speech at the customer order point. Perform the following steps to increase or decrease the noise reduction level. 1. Enter the base station configuration mode, see page 9. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 16 of 48
Configuration 2. Make a new selection for 05 Noise Reduction > Inbound Mic Noise Reduction Level. Options are Off, Min, Low, Med, Hi, and Max. You may need to experiment for a setting that works best for your ambient noise environment. Acoustic Echo Canceller Perform the following procedure if there is a delayed repetition (echo) of the outbound sound: 1. Enter the base station configuration mode, see page 9. 2. Make a new selection for 05 Noise Reduction > Acoustic Echo Chancellor. Options are Min, Low, Med, and Max. You may need to experiment for a setting that works best for your ambient noise environment and staff. Set System Date and Time Perform the following procedure to set the system time and date. 1. Enter the base station configuration mode, see page 9. 2. Change the date and time values for 06 Set Time & Date in the Time and Date fields as required. Use the arrows to scroll from one field to the next and type new values over the existing data in the formats shown in parentheses: • HH = Hours (01 to 24, e.g., 6:00 pm is 18) • MM = Minutes (01 to 60) • SS = Seconds (01 to 60) • MMM = Month (Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, or Dec) • DD = day (01 to 31) • Year = Last two digits of the year (00 to 99, 20 is fixed and cannot be changed) Change Global Settings Global settings are an assortment of options that you must choose based upon the basic configuration of your system. Text and Audio Prompts Language You can choose between English, Spanish, and French language for all text and audio prompts, which is essentially all of the factory prerecorded information coming from the base station and all of the printed text on the display. Note: Changing the text and audio prompt language will also change the language of the headset messages. Perform the following procedure to change the text and audio prompts: 1. Enter the base station configuration mode, see page 9. 2. Change the value for 07 Global Settings > Text & Audio Prompts Language to English, Español., or Francais. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 17 of 48
Configuration Drive Thru Audio Duplex Mode The system can function using half duplex or full duplex modes. Choosing between the two modes is based upon the desired operation. Note: In half duplex installations, all latching order taking modes and hands free mode are disabled. Perform the following procedure to change the drive through audio mode: 1. Enter the base station configuration mode, see page 9. 2. Change the value for 07 Global Settings > DriveThru Audio Duplex Mode to Full or Half. • In half-duplex systems, when the order taker is speaking, it is impossible to hear any speech coming from the customer order point. • In full-duplex systems, the order taker can speak and hear speech coming from the customer order point at the same time. Page Channel Heard by Order Taker You can enable or disable the order taker from being able to hear any paging while speaking to a customer over the customer order point. This may prevent interference with the order taking process. Perform the following procedure to enable or disable the order taker hearing pages while talking: 1. Enter the base station configuration mode, see page 9. 2. Select 07 Global Settings. 3. To enable or disable the monitor playing the outbound talk, change the value for PAGE Channel Heard by Order Taker: to NO or YES. Number of Base Stations at this Site When there are two base stations used together (tandem, dual, or side-by-side drive thrus) they must be configured to work together. Perform the following procedure to enable the two stations to work together: 1. On the base first station: • Enter the base station configuration mode, see page 9. • Change the value for 07 Global Settings > Number of BaseStations at This Site to 2. • Press Enter to implement the change. • On the first base station, stations, change the value for 07 Global Settings > Lane Number of This Base Station to 1. 2. On the second base station: • Enter the base station configuration mode, see page 9. • Change the value for 07 Global Settings > Number of BaseStations at This Site to 2. • Press Enter to implement the change. • On the second base station, stations, change the value for 07 Global Settings > Lane Number of This Base Station to 2. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 18 of 48
Configuration Store is Now Closed Prompt Perform the following procedure to enable or disable the automatic store closed prompt to let customers know in your absence that the store is closed: 1. Enter the base station configuration mode, see page 9. 2. Change the value for 07 Global Settings > ”Store is Now Closed” Prompt? to Yes or No. Pull Ahead Prompt Perform the following procedure to enable or disable the automatic pull ahead prompt to let customers know to pull ahead when they are at an out-of-service customer order point in a tandem drive thru: 1. Enter the base station user service mode, see page 9. 2. Change the value for 07 Global Settings > ”Pull Ahead” Prompt (Tandem Only)? to Yes or No. Customer Order Point Prompt Language Perform the following procedure to select the language(s) of the store closed and pull ahead prompts. The prompts can be spoken in English, Spanish, French, or repeated in multiple languages: 1. Enter the base station configuration mode, see page 9. 2. Change the value for 07 Global Settings > Order Point Prompts in English? to Yes or No. 3. Press Enter to implement the change or press Mode to abandon the change and leave the option at its previous setting. 4. Change the value for 07 Global Settings > Order Point Prompts in Spanish? to Yes or No. 5. Press Enter to implement the change or press Mode to abandon the change and leave the option at its previous setting. 6. Change the value for 07 Global Settings > Order Point Prompts in French? to Yes or No. Order Point TALK with No Vehicle Perform the following procedure to permit or prevent the order taker to talk to the order point when no vehicle is detected. 1. Enter the base station user service mode, see page 9. 2. Change the value for 07 Global Settings > Order Point TALK With No Vehicle? to Yes or No. Order Takers in Cross Lane Mode In systems with two customer order points, in Split Lane mode, you can specify whether you would like to be able to permit communication between the two split systems. Perform the following procedure to enable or disable talk (T1/T2) buttons to be able to speak on the lane to which it is not assigned. 1. Enter the base station configuration mode, see page 9. 2. Change the value for 07 Global Settings > Order Takers in CROSS Lane Mode? to YES or NO. Perform the following procedure to enable or disable paging to be heard by operators on both lanes. 1. Enter the base station configuration mode, see page 9. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 19 of 48
Configuration 2. Change the value for 07 Global Settings > PAGE Messages Can Cross Lanes? to YES or NO. Detector Type Because there are two basic types of vehicle detector, pulse and presence, you must specify which type you have in the base station. 1. Enter the base station configuration mode, see page 9. 2. Change the value for 07 Global Settings > Vehicle Detector#1 to Presence or Pulse. Note: Vechicle detector#1 is always the order point. 3. For presence type detectors, specify a value for Vehicle Detector #X Minimum (Seconds) . Setting a higher number will increase the customer’s wait time, but decrease false detections that could be caused by cars driving over the detector without stopping. Notes: When the pulse setting is used, each call must be ended by pressing the page button on the headset. If you are using a vehicle detector board, the presence or pulse setting should match the dip switch setting on the board. If the vehicle detector is set to delay (via its own dip switches) and you set a delay in the base station, the delays are additive: you could end up with a longer than expected total delay. Order Taking Modes Setup Perform the following procedure to enable or disable some of the seven different order taking modes from appearing on the Run Menu: 1. Enter the base station configuration mode, see page 9. 2. Navigate to 09 O.T. Modes Setup. 3. Change the value for each of the following options to Yes or No: • Manual Listen/Push To Talk • Manual Listen/Manual Latching Talk • Auto Listen/Push To Talk • Auto Listen/Manual Latching Talk • Hands Free • Outside • Always On (Bypass Vehicle Detector) (Press  or ⌃ to scroll up and down the list) Note: Order taking modes are described in the Operation section, see page 29. Change Site Scheduling The site schedule is the calendar of store open and closing times. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 20 of 48
Configuration Note: All timekeeping is done using a 24 hour clock (e.g., 6:00 p.m. appears as 18:00). Regular Site Schedule The regular site schedule is the opening and closing times for each day of the week and the times assigned as “Day” and “Night,” which determine when the day and night volume settings change. Perform the following procedure to set the regular site schedule: 1. Enter the base station configuration mode, see page 9. 2. Navigate to 10 Site Scheduling > Regular Site Schedule. 3. Change the value for each day of the week and each of the four defined fields (Open, Day, Night, and Close). (Press , ⌃, , and  to scroll up and down the list). Holiday/Exception Schedule The holiday/exception schedule can be used to identify up to 12 days in the year on which the store schedule is different than it would have been otherwise. The holiday/exception schedule should be updated at least once a year to ensure it conforms to the current year’s calendar. Perform the following procedure to set the holiday/exception schedule: 1. Enter the base station configuration mode, see page 9. 2. Navigate to 10 Site Scheduling.> Holiday/Exception Schedule. 3. For each day that needs a non-typical schedule, enter the three-letter month and two digit date under Date, then change the open and close times on the line to the right of the date. (Press , ⌃, , and  to scroll through the fields.) Change Site Information Site information is useful for warranty registration and to support service calls. This information is most useful when the system has an internet connection. Tech Services can use it to identify and contact the store when it receives a service request. All information is entered free-format using the numeric keypad. To type upper case letters, use the Shift key. Perform the following procedure to change the site information: 1. Enter the base station configuration mode, see page 9. 2. Navigate to 11 Site Information. 3. For each field that needs to be modified, enter the appropriate data. (Press , ⌃, , and  to scroll through the fields.) Change Self Monitoring Self-monitoring is a function available for all systems where the base station is continuously connected to a store Ethernet connection. The base station keeps track of all of the headsets in the system, looking for periods of extended nonuse that may indicate a headset problem that needs attention. Perform the following procedure to enable and configure self monitoring: 1. Enter the configuration mode, see page 9. 2. Select 12 Self Monitoring. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 21 of 48
Configuration 3. To enable or disable self monitoring, change the value for Self Monitoring Enabled? to Yes or No. 4. If self monitoring is enabled: • Select a value for Number of Inactive Days Allowed. The range is 7 to 255. The number represents how many days of inactivity must pass for any given headset before the system interprets the absence as a problem and forwards the information to 3M. • Select a value for Resend Error Reports. Your choices are Never, Every Day, Every Week, or Every Month. This is the frequency that the base station will attempt to resend the error message until the error condition is corrected. Change Passcodes User and installer passcodes can be individualized for better security control against unauthorized changes. The system has a default user and a default installer passcode pre-installed. Check your documentation for those passcodes. User Passcodes If you enter a user passcode, you have full access to the Change User Passcodes menu. You can change or delete any passcode. Perform the following procedure to set up and/or change user passcodes: 1. Enter the configuration mode, see page 9. 2. Select 13 Change Passcodes > Change User Passcodes. 3. Identify the user number you want to change, then press , ⌃, , and  as necessary to scroll to the desired passcode. 4. Enter a new four-digit passcode in place of the old passcode. 5. Press Enter to implement the change or press Mode to abandon the change and leave the passcode at its previous setting. Installer Setup Installer setup is a special group of setup options typically only used by the installer or in case of complete system restoration or backup. Load Installation Settings Installation settings are a complete set of configuration data that the installer can save after the initial installation configuration is completed. It is essentially a backup save point in case configuration settings are inadvertently changed in ways that are not easy to identify or correct. To load the installation settings: Important Note: By performing this procedure you will be erasing the current configuration and reloading the configuration that was last saved, likely when the system was first installed. 1. Enter the configuration mode, see page 9. 2. Select 14 Installer Setup. 3. Change the value for Load Installation Settings to Yes. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 22 of 48
Configuration Save Installation Settings Note: This function is only available to installers. Perform the following procedure to save the current configuration into permanent memory over the existing installation settings. Important Note: By performing this procedure you will be erasing the existing saved installation settings, making it impossible to revert to the settings that were saved after installation. 1. Enter the configuration mode, see page 9. 2. Select 14 Installer Setup. 3. Change the value for Save Installation Settings to Yes. Factory Setup (Restore Factory Defaults) Perform the following procedure to restore all of the configuration settings to the factory default settings. This procedure should be performed only if the current configuration and the saved installation settings are unusable. Important Note: By performing this procedure you will reset the system to the initial configuration, making it impossible to revert to the settings that were saved after installation. 1. Enter the configuration mode, see page 9. 2. Select 15 Factory Setup. 3. Change the value of Restore All Factory Settings to Yes. Create and Load Templates You can save an entire base station configuration as a file on a PC and use the file as a template for other base stations. You must be using a PC to use templates. Reboot System Perform the following procedure to cleanly power down, then power up without unplugging the system: 1. Enter the configuration mode, see page 9. 2. Select 16 Reboot System. 3. Change the value of Power Cycle Complete System to Yes. 4. Press Service. Check the Revision Levels Perform the following procedure to view the revision levels and serial numbers of your base station: 1. Enter the configuration mode, see page 9. 2. Select 17 Revision Levels. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 23 of 48
Configuration Activate the Backup Intercom Many systems include a wired backup intercom system that can be used if the main wireless system cannot be used. If your system has a backup intercom system, perform the following steps to activate it: • Remove the base station cover. • Press and latch the two switches named “BACKUP INTERCOM.” 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 24 of 48
Operation Operation Headsets Overview This chapter provides instructions for using headsets with an XT-1 Intercom System after the system has been installed, configured, and powered on. Component Identification and Description Adjustment Indicator LED T2 Volume Down Volume up Page T1 Slide On/Off Battery Release • Adjustment Slide: Push or pull to adjust for a comfortable fit. • Indicator LED: Indicates operating status of the headset. • Off (no light) indicates power is off. It will turn off automatically if it fails to register within two minutes or if the battery dies. • Momentary amber flash indicates power was just turned on. • Steadily flashing green indicates it is trying to register with the base station. • Momentary red flash indicates it has successfully registered with a base station (“Lane 1” or “Lane 2” will also be heard in the earpiece). • Solid green indicates it is registered and is in standby mode. • Solid red indicates it is the active order taker and will transmit any sound it picks up to the order point. • Steadily flashing red indicates it is the active order taker but the microphone is muted. • T1 and T2 (Talk:buttons): Connect you to the order point. • When there are two order points, T1 connects to order point 1 and T2 connects to order point 2. • When there is only one order point, T1 and T2 both connect to the order point. • If you are in Manual Latching or Hands Free modes, the talk button establishes you as the order taker; and while you are the order taker, the talk button is an order point mute button (each tap turns mute on or off to the order point). 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 25 of 48
Operation • On/Off: Turns the headset on and off. Hold for 3 seconds to turn off. • Volume: The up button increases volume, the down button decreases volume. • Page: Allows you to talk to all headsets on the same lane (or both lanes depending upon the configuration), but never to the order point. If the order taker taps the page button, he or she is no longer the order taker. The next person to press a talk button becomes the order taker. There is an option in Global settings to allow the order taker to hear or not to hear page messages. • Battery Release: Slide up to remove the battery. Fitting the Headset Make the following adjustments to the headset to make it comfortable, less likely to fall off, and easy for you to hear and speak clearly: 1. Rotate the ear cup and ear pad so that the indicator on the ear cup is aligned to the back of your head. 2. Adjust the size of the headband until the ear pad rests against one ear and the battery side pad rests just above the other ear. 3. Rotate the microphone boom up or down so its tip is in line with the corner of your mouth. Do not bend the boom. Replace the Battery It is important to have fully charged batteries in the headset. When a battery is low, the system plays a “change battery now” message in the headset every 15 seconds. Note: When installing a battery, make sure it is fully charged. It is important to remember that an unused XT-1 battery loses five percent of its charge per week. If a battery has not been used for several weeks, make sure to charge it prior to use. 1. Slide and hold the battery release. 2. Remove the discharged battery from the battery housing. 3. Insert a fully charged battery in the housing with the notch facing the battery release. Make sure the battery is fully inserted (battery release clicks). 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 26 of 48
Operation Out of Range In addition to “Change Battery Now” you may also hear a message for “Out of Range.” If you hear this in your headset, you need to move closer to the Base Station. You will know you are in range when you hear the message “Lane 1” or “Lane 2.” Cleaning For good health and hygiene, you should clean the headsets regularly. Here are some guidelines: • Check the headsets every day. If they are dirty, clean them. Even if they don’t look dirty, every headset should be cleaned on a regular schedule. • Before cleaning, remove the soft foam ear pad and microphone windscreen. If used. • Use a soft cloth and mild cleaning solution to wipe the surfaces clean. We recommend using a 3M™ 504/7065 Cleaning Wipe or a 3M™ High Performance Cloth lightly dampened with 3M™ Food Service Degreaser, 7L, (70-0708-3996-7). • Remove stubborn particles from switches and clear plugged speaker holes with a soft toothbrush. • Gently clear plugged holes in the microphone tip with a wooden toothpick. • Do NOT soak the headset or immerse it in water; you might damage the electronics. • Do NOT bend the battery contact or microphone boom. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 27 of 48
Operation Base Station Setup Most of the base station configuration is performed during installation by the installer or by a manager. The setup options listed in this section are only those that can be performed without entering the passcode-protected areas of the base station. The following procedures are all performed at the base station using the base station keypad. The base station must be turned on (plugged in) and in Run Mode without a security passcode entered. The following diagram shows how the display on the base station looks in Run Mode. 13:25 WED,NOV/16/2005 | MODE< ML/PTT > NOISE REDUCTION [LOW] | LANE 2 <SPLIT> GREETER PLAYING MSG 1 | VOLUME < DAY > Navigating in the Base Station in Run Mode To navigate the base station in Run mode you only need to use Enter, Mode, and the directional arrow buttons: up , down ⌃, left , and right . The remaining buttons function only in manager or installer configuration modes. Change Order Taking Mode There are seven order taking modes, which offer different combinations of speaking, listening, automatic standby, vehicle detector, and order point modes. Perform the following procedure to switch to a different order taker mode: 1. Press ⌃ until the Mode selection is highlighted. 2. Press Enter. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 28 of 48
Operation 3. Press ⌃, , , or  to select a new order taker mode. Your choices are ML/PTT, ML/MLT, AL/PTT, AL/MLT, Hands Free, Outside, and Always On. See “Explanation of Order Taking Modes,” and “Which Order Taking Mode to Select” below. Note: Your system may be configured with fewer order taking mode options than the number described in this section. You must enter User configuration (passcode required) to enable or disable individual order taking modes. Explanation of Order Taking Modes The following table shows how each order taking mode affects components and settings in the system. The paragraphs that follow the table explain the meaning of information in the table. Order Listen Talk Vehicle Automatic Order Taking Detector Standby Point Mode ML/PTT Manual Push to Talk Presence On Used ML/MLT Manual Manual Presence On Used Latching AL/PTT Automatic Push to Talk Presence On Used AL/MLT Automatic Manual Presence On Used Latching Hands Free Automatic Automatic Presence On Used Outside Manual Manual Ignored Off Not Latching Used Always On Always on Manual Ignored Off Used Latching Listen: Auto, Manual, and Always On In Manual Listen (ML), the operator must press the talk lane button to turn on the order point microphone (to hear the customer order). The order point microphone will remain on until the vehicle leaves. In Automatic Listen (AL), the order point microphone turns on and stays on whenever a vehicle is detected. The order point microphone will remain on until the vehicle leaves. In Always On, the order point speaker is always on so the customer can always be heard regardless of whether a vehicle is detected at the order point. Always On is a special failure mode that is useful if the vehicle detector cannot be used. Talk: Manual Latching, Push to Talk, Automatic In Manual Latching Talk (MLT), the operator must press and release the talk lane button to “latch” or lock the headset microphone in the on position. The operator can continue to speak hands free until the talk button is pressed and released again. When Automatic Standby is on (see below), the microphone will also be turned off when the vehicle is no longer detected. In Push to Talk (PTT), the operator must press and hold the talk button while speaking into the headset microphone. Releasing the button turns off the microphone. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 29 of 48
Operation In Hands Free, the headset microphone is on whenever the order point vehicle detector detects a vehicle. Because Automatic Standby (see below) is also on when Hands Free is On, the microphone is turned off when the vehicle is no longer detected. Automatic Standby: On and Off When Automatic Standby is on, the order taker’s microphone and the order point microphone turn off when the vehicle is no longer detected. Vehicle Detector: Presence or Ignored When the vehicle detector is on (in presence mode), a car entering the order point is sensed and the ordering system reacts according to the order taking mode. When the vehicle detector is off (ignored), Automatic Listen, Automatic Talk, and Automatic Standby are unavailable. Only Outside or Always On order taking modes are recommended when the vehicle detector cannot be used. Order Point: Used or Not Used When the order point is used, customers can order using any of the typical order taking modes, with the exception of the Outside mode (see below for explanation). Which Order Taking Mode to Select Each order taking mode is designed for a specific purpose so you do not need to manually select the modes for the individual components and potentially end up with a non-working configuration. ML/PTT, ML/MLT, AL/PTT, AL/MLT, and Hands free should be selected for typical ordering configurations where all of the drive thru employees are inside of the building and all of the equipment is working properly. The choices between them tend to vary according to the number of people available, how many duties they must perform simultaneously, and possibly employee preferences. If you plan to have the order taker standing outside with a headset, Outside mode is the best choice. The order point speaker, microphone, and vehicle detector are disabled. This allows hands free communication to staff inside the store for order entry and/or special requests. If the vehicle detector is not functioning properly, Always On mode is the best choice. The microphone at the order point is on continuously, regardless of the status of the vehicle detector. Typically, when a vehicle detector fails, it reports the presence of a vehicle continuously, which functions as (bookmark). Change Lane Mode Perform the following procedure to select the lane mode that is appropriate for your current situation. Descriptions for the two modes follow the procedure. 4. Press ⌃ until the Lane X selection is highlighted (where X is the lane number, 1 or 2). 5. Press Enter. 6. Press ⌃ or  to select between the two possible lane modes: CROSS and SPLIT. 7. Press Enter to implement the change or press Mode to abandon the change and leave the previous lane mode in effect. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 30 of 48
Operation Split Lane Split Lane mode is the preferred mode for heavy volume because it essentially separates the communications between the two base stations. • Operators will only hear a signal from the order point last used: single repeating beep from order point 1 or a double repeating beep from order point 2. • The headset buttons T1 and T2 communicate only with order point 1 and order point 2, respectively. • For paging, pressing the page button on a lane 1 headset is only heard by other lane 1 headsets. Likewise pressing the page button on a lane 2 headset is only heard by other lane 2 headset. Notes: A headset becomes a “lane 1” or “lane 2” headset by momentarily pressing and releasing the T1 or T2 button. You can configure the base stations to permit paging to be heard by both lanes. Refer to configuration section of the manager’s guide. Cross Lane Cross Lane mode is the preferred mode for lighter volume or whenever one order taker needs to answer both order points: essentially, the two order points cross over. • Operators will hear signals from both order points: single repeating beep from order point 1 or a double repeating beep beep from order point 2. • The headset buttons T1 and T2 communicate only with order point 1 and order point 2, respectively. • For paging, pressing the page button is heard by all headsets. Change Volume Mode If you have night volume reduction in use on your system, the volume change happens automatically at the set “Day” and “Night” times. However, you can change the volume mode manually without changing the day or night time setting. Perform the following procedure to change between night and day or day and night volume: 1. Press ⌃ until the Volume selection is highlighted. 2. Press Enter. 3. Use the arrows to select between DAY and NIGHT. 4. Press Enter to implement the change or press Mode to abandon the change and leave the previous setting in effect. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 31 of 48
Operation 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 32 of 48
Maintenance Maintenance Headset Replacing the Ear and Headband Pads To replace the ear pad, remove the worn/damaged ear pad from the ear cup and replace it with a new pad. Headband Pad Ear Pad To replace the headband pad, remove the worn/damaged pad by peeling it from the back of the battery housing. Remove protective backing from new pad and press it into place on the back of the battery housing. Battery Charger Location The battery charger should be placed on a flat surface such as a desktop or table in a clean, dry environment. Cleaning the Contacts If the indicators fail to light during charger operation, clean the contacts using a water-moistened cotton swab. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 33 of 48
Maintenance Batteries Care, Handling and Storage • Avoid dropping batteries. • Do not carry batteries in your pockets or leave them in hot, damp or dirty places. • Clean the battery contacts periodically using a water-moistened swab. • Be careful not to short the battery contacts together. • Do not set the batteries contact-side down on a bare metal countertop. Low Battery Message When the battery voltage is too low, the headset sounds a “change battery now” message at fifteen-second intervals to alert the operator to install a fully charged battery. The “change battery now” message continues for two minutes after which the headset turns off automatically to prevent damage to the batteries. Charging Batteries To charge a battery, insert the battery in one of the charging slots. • The indicator lights RED to indicate the battery is charging. • The indicator lights GREEN to indicate the battery is charged. Note: Discharged batteries require 3 ½ hours to charge. Note: When the GREEN indicator lights, the battery is approximately 80% charged. An additional 1/2 hour of charging is required to achieve maximum charge. Charging Status Indicator Disposing of Batteries To help protect the environment and conform to regulations, XT-1 rechargeable batteries must be returned to 3M at the end of their useful life. Contact your 3M representative for additional instructions. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 34 of 48
Maintenance Making Sure Batteries are Ready for Use Follow these tips to make sure batteries are always ready for use: • Have an extra battery for each headset. This helps ensure that a fully charged battery is always available. • Recharge a low battery as soon as it is removed from the headset. When a battery is low, repeat messages are heard in the headset for 2 minutes, and then the headset shuts off. • Keep the battery and charger contacts clean. Use a cotton swab and approved cleaner in accordance with manufacturer’s instructions to clean the contact surfaces. • Remember that a battery recharge takes approximately 3 ½ hours. • Avoid removing and reinserting batteries while they are charging (charging status indicator is RED). • Remember that batteries discharge fastest during Talk and Page operation. Avoid unnecessary communications. • Always use the On/Off switch to power off the headset before removing the battery. Important Information about XT-1 Rechargeable Batteries Keep the following information in mind as you operate the system and as you establish operating procedures: • Each XT-1 battery contains an internal protective device to prevent unsafe discharge rates. But, as with any battery, avoid shorting across the battery contacts with metal items. Never carry a battery in a pocket or place it in a drawer where it can accidentally be shorted by keys, coins etc. • Have adequate charging capacity for the number of headsets in your system. One 3-slot battery charger will handle up to three headsets. Use of more than three headsets requires a 6-slot battery charger. • Batteries perform best at moderate temperatures. Extremes of heat and cold reduce their performance. • An unused XT-1 battery loses five percent of its charge per week. Batteries that have not been used for several weeks should be recharged before use. The four-character date code stamped on each 3M battery (wwyy) refers to the week and the year the battery was manufactured. Batteries are generally usable for two years beyond that date. Batteries used more often will need replacement sooner. WARNING Do not open, crush, expose to heat above 200 °F or in cinerate the battery. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 35 of 48
Maintenance 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 36 of 48
Troubleshooting Troubleshooting General Troubleshooting Problem Possible Cause Solution No communications. All headsets have The base station has no power. green LED is flashing. Headsets are not registered to Base Station. The Base Station is defective. Make sure the power transformer is plugged into the wall outlet and into the base station power receptacle. If the LCD display does not come on, check for power at the wall outlet. Register headsets Call for authorized service. A single headset has green LED flashing Headset is not registered to base station. Register the headset. Defective headset. If the other headsets register OK, the single headset needs repair. No vehicle alert tone in all headsets. No power to the external vehicle detector. Vehicle detector is “locked up.” The base station alert tone volume is set too low. System is in Always On order taking mode. Plug the vehicle detector into power outlet or replace the detector fuse. Remove power to vehicle detector for a few seconds to reset the detector. Adjust alert tone volume. Change the talking mode. All headsets will not go into Standby This is normal when a pulse (air switch) Press the Page switch to silence the menu (silence) when the vehicle leaves the menu type of vehicle detector is used. sign. There is a large metal object near the loop in the driveway (if a loop is used). The Loop detector is “locked up.” Defective vehicle detector. System is in Always On order taking mode. microphone. Remove the object. Unplug the loop detector from the AC outlet and plug it back in to reset the detector. Call for authorized service. Change the talking mode. Audio on all headsets cuts out or is The Backup Intercom is on (the switch is Disengage the Backup Intercom switch on interrupted. engaged). the base station. Loose or frayed wiring. Call for authorized service. Poor location of Base Station antennae Relocate the Base Station, or antennae. (behind large metal objects, too far from work area, etc.). Inbound audio cuts out (but outbound audio The AEC level is too high. is okay) The headset is too close to loud ambient noise. No Talk or listen from the menu sign when The backup switch on the base station is using the backup wired intercom. The XT-1 not in the correct position. system works OK. No power to the backup intercom. The volume controls are set too low on the backup intercom. Reduce the AEC level. Move the headset away from sources of loud ambient noise. Turn the backup switch ON. Turn the backup intercom on or plug in its power transformer. Turn the volume controls up. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 37 of 48
Troubleshooting Problem Possible Cause Solution Defective backup intercom or wiring. Call for authorized service. No Talk or Page to other headsets from a Worn or defective Talk or Page switch. Call for authorized service. single headset, or Talk or Page buttons require excessive pressure to operate. Defective headset. Low Talk volume on a single headset. The holes in front of the microphone are Call for authorized service. plugged with dirt or grease. Operator is not positioning the microphone Adjust/reposition the headset correctly. microphone(s). Defective headset. Call for authorized service. Volume setting on headset is too low. Power off and power on headset to reset volume level. Louder Talk volume or feedback from a Volume setting on headset is too high. Power off and power on headset to reset single headset. volume level. The holes in back of the microphone are Call for authorized service. plugged with dirt or grease. The “hands free” function does not work. The system is operating in half duplex Hands Free is disabled in half duplex mode. mode. Hands free order taking mode not selected. Select hands free order taking mode in the base station. No vehicle alert tone in headset. Backup switch not completely pressed (i.e., Press the other button into the correct one of the other two buttons is pressed). location. Battery and Battery Charger Troubleshooting Problem Possible Cause Solution No lights come on when a battery is Dirty contacts on battery or charger. Clean contacts on battery and charger. inserted into charger. No power to charger. Make sure power transformer is plugged into charger and a “live” outlet. Defective battery. Try a known good battery. Defective charger. Call for authorized service. Short battery life. Worn out batteries. Replace battery. Wrong type of power transformer used for Make sure power transformer is marked charger. “Secondary Voltage 14 VAC.” The green light on the charger never comes Defective battery. Replace the battery. on. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 38 of 48
Appendix: Base Station Specifications Appendix: Base Station Specifications Physical Parameter Specification or Requirement Dimensions (l x w x d) 20 in. x 11½ in. x 2 in. (51 cm x 29 cm x 5 cm) Electrical Parameter Specification or Requirement Input Power 120 VAC, 50/60 Hz, 15A Standard 3-prong outlet required (station includes AC adapter) Radio Frequency 2.4 GHz ISM Speaker outputs 5W Functional Parameter Maximum number of order points per base station Maximum number of headsets per base station Maximum number of vehicle detectors per base station Maximum number of greeter modules per base station Maximum number of timer vehicle detector modules per base station Specification or Requirement 1 more than 15 3 1 3 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 39 of 48
Appendix: Base Station Specifications 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 40 of 48
Appendix: Greeter Module Appendix: Greeter Module Greeter Setup The greeter module is an accessory that stores prerecorded messages and plays them back when vehicles arrive. You can record a series of messages then select or combine them to convey standard messages and reduce time and errors. Enter the Greeter Configuration Menu All of the greeter settings are located in a top-level “Greeter Setup” configuration menu. Perform the following procedure to enter the greeter configuration menu: 1. Enter the base station configuration mode, see page 9. 2. Press and release Mode until the Greeter Setup menu appears. Play Greeter Message Perform the following procedure to listen to the current greeter messages: 1. Enter the greeter configuration menu, see above. 2. Select 1 Play Greeter Messages. The currently-selected message plays on the headsets. 3. Press Service to stop playing when finished. Select Specific Greeter Messages You can store up to four different greeter messages, then select one or more of them to be played at any given time. Perform the following procedure to enable specific greeter messages: 1. Enter the greeter configuration menu, see above. 2. Select 1 Play Greeter Messages. 3. Change the value of the desired message (1-4) to ON or OFF. 4. Return to step 3 if you want to change additional messages. Change Playback Mode Perform the following procedure to change the greeter playback mode. 1. Enter the greeter configuration menu, see above. 2. Select 1 Play Greeter Messages > Playback. 3. Change the value of the playback setting. Your choices are: • ALTERNATING—A different message plays for each vehicle that pulls up to the customer order point. Multiple messages must be selected. • PLAY ONCE—All messages selected play once for every vehicle that pulls up to the customer order point. • REPEATEDLY—All messages selected play continuously until the order taker starts to speak. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 41 of 48
Appendix: Greeter Module Perform the following procedure to record (store) a new greeter message: Notes: If you store a new greeter message in an occupied slot, the old greeter message will be permanently erased. Each recorded message can be no more than 15 seconds long. 1. Put on a working headset with the power on. 2. At the base station, enter the greeter configuration menu, see page 41. 3. Select 2 Record Greeter Messages > Record Message >X< where “x” represents the greeting number you want to record. 4. Scroll to Record. 5. Press and hold the Page button on the headset. 6. Press and hold Service on the base station and speak the message you want to record. 7. When finished, release Service, then release the page button. 8. To hear the new greeting played back, scroll to Playback and press Service. Note: Instead of recording a live greeting from a headset, you can use a message that was prerecorded and saved on a media recording/playback device, such as a CD or MP3 player or on the hard drive on a computer. Connect the device to the AUX AUDIO IN jack on the bottom of the base station, and use the device’s controls to start and stop the playback by using the base station’s Service button. Change Playback Delay Time Playback delay time is the number of seconds between when the vehicle detector detects a vehicle and when the greeter begins to playback the message. Perform the following procedure to change the playback delay time: 1. Enter the greeter configuration menu, see page 41. 2. Navigate to 3 Greeter Setup >Playback After Delay Of >XX< Seconds where “xx” represents the current number of seconds. 3. Change the number of seconds to a new value. The range is 0 to 15 seconds. Set Greeter Playback through Headsets You have the choice of allowing the greeting to be played through the headset in addition to being played to the customer at the order point. Perform the following procedure to enable or disable playback through headsets: 1. Enter the greeter configuration menu, see page 41. 2. Change the value for 3 Greeter Setup > Playback To The Headsets? to YES or NO. Selecting YES means the greeting will play on the headsets as well as the order point. Selecting NO means it will only be heard at the order point (and the monitor if selected below). Set Playback through Monitor You have the choice of allowing the greeting to be played through the monitoring speaker in addition to being played to the customer at the ordering point. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 42 of 48
Appendix: Greeter Module Perform the following procedure to enable or disable playback through the monitor: 1. Enter the greeter configuration menu, see page 41. 2. Change the value for 3 Greeter Setup > Playback To The Monitor? to YES or NO. Selecting YES means the greeting will play on the monitor as well as the order point. Selecting NO means it will only be heard at the order point (and the headsets if selected above). Turn on Tone to Headsets During Greeter Playback If the greeting is not playing over the headsets, a continuous tone can be played while the customer is hearing the greeting. This permits the order taker to know when the greeting is playing and when it has stopped. To enable or disable the tone during greeter playback: 1. Enter the greeter configuration menu, see page 41. 2. Change the value for3 Greeter Setup > Tone To Headsets During Playback? to YES or NO. Selecting YES means the tone will play on the headsets. Selecting NO means it will not play on the headsets. Turn on Restaurant Closed Playback Message You can assign a standard message to be played to customers during hours when the restaurant is closed. The clock and store hours must be set correctly, and the actual message must be recorded, then it can be set to activate automatically whenever the restaurant is closed. To turn on the restaurant closed playback message: Notes: Make sure that the clock setting and store hours are correct before enabling the restaurant closed message playback. 1. Enter the greeter configuration menu, see page 41. 2. Change the value for 3 Greeter Setup > Restaurant Closed Playback Message to 1, 2, 3, 4, or OFF. Selecting 1, 2, 3, or 4 means the corresponding message will play when the store is closed. Selecting OFF means a message will never be played. Note: When you have a restaurant closed playback message, “CLS” will appear in the numbered slot (1, 2, 3, or 4) for the number you select. Turn on External Detector Playback Message If an external detector is used and connected to the EXT_MSG trigger pin on the base station circuit board, you can assign a message to be played back whenever the external detector is activated. To turn on the external detector playback message: 1. Enter the greeter configuration menu, see page 41. 2. Change the value for 3 Greeter Setup > External Playback Message to 1, 2, 3, 4, or OFF. Selecting 1, 2, 3, or 4 means the corresponding message will play when the external detector is activated. Selecting OFF means a message will never be played. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 43 of 48
Appendix: Greeter Module 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 44 of 48
Index Index Acoustic echo ... Acoustic echo cancelling ... Adding headsets ... Adjustment Slide ... AL (automatic latching) ... Alert tone, none ... Alternating, greeter ... Always On (mode) ... Audio mode ... Automatic standby modes ... backup intercom ... Base station setup ... Battery ... general information ... low ... short life... Battery Release ... Boot ... Caution definition ... Change Battery Now Heard on headset ... Charge battery ... Charger no lights or not working ... Charger, battery ... CLS... Configuration... Contacts, battery ... Create templates ... Cross lane mode ... Crossing, lane ... cut out (headset) ... Date ... Dead battery ... Delay time, greeting ... Dimensions ... Display buttons ... navigating ... .. 17 Disposal, battery.................................................34 ... 17 Ear cup .................................................................26 . 15 Ear pad .................................................................33 ... 25 Echo .....................................................................17 . 29 Enter (Select) button ... ........................................10 .. 37 Ethernet port... ....................................................11 ... 41 Factory settings ... ................................................23 ... 29 FCC information ... ................................................8 .. 18 Feedback ..............................................................38 . 29 Fitting (headset) ... ...............................................26 . 24 Full duplex .. 28 definition ... ......................................................18 . 26 Global settings....................................................17 . 35 Green light, charger......................................34, 38 ... 34 Greeter . 38 setup ... ...............................................................41 ... 26 tone ...........................................................................43 .. 23 Greeter messages................................................14 . 7 Half duplex definition ..........................................................18 .. 27 Hands free . 34 not working ... ..................................................38 Headband pad ........................................................33 ... 38 Headset .. 33 auditory messages ...........................................27 ... 43 cleaning ... ........................................................27 ... 11 cuts out ... ...........................................................37 . 33 goes into standby ..............................................37 . 23 registering.......................................................15 . 31 Headsets ...............................................................25 .. 19 Holiday scheduling ............................................21 . 37 Inbound listen ........................................................13 .. 17 Inbound microphone . 38 noise reduction level .......................................16 . 42 volume... .........................................................12 ... 39 Indicator LED ... ..................................................25 Input Power ..........................................................39 ... 10 Installation settings.......................................22, 23 ... 9 Intended use ... .......................................................7 Lane 1 or Lane 2 heard on headset ..............................................27 Lane crossing .......................................................19 Lane mode ... ...........................................................30 Language prompts... ........................................................17 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 45 of 48
Listen modes........................................................ 29 PTT (Push to talk) ................ .. See Talking modes Listing headsets ... ............................................... 16 Pull ahead prompt ............................................. . 19 Load templates .................................................... 23 Reboot ... ............................................................ . 23 Low battery.......................................................... 34 Registering headsets ... ...................................... . 15 Maintenance ... .................................................... 33 Regular site schedule... .................................... ... 21 ML (manual latching) ......................................... 29 Removing headsets.......................................... ... 16 Mode Repeatedly, greeter... ....................................... ... 41 audio ... ............................................................ 18 Restaurant closed message ... .......................... ... 43 cross lane ... ..................................................... 31 Revision levels ................................................ ... 23 lane .................................................................. 30 Rotate ear cup... ................................................ .. 26 order taking............................................. .. 20, 28 Run mode ......................................................... .. 28 run.................................................................... 28 Safety rules ......................................................... .. 7 service ............................................................... 9 Schedule ............................................................ . 21 split lane .......................................................... 31 Select greeter messsage ... ................................ .. 41 talking ............................................................. 29 Self monitoring... .......................................... 16, 21 volume ............................................................ 31 Service (Shift) button ....................................... .. 11 Mode (Exit) button ... .......................................... 10 Site information... ............................................. .. 21 Monitor volume .................................................. 13 Site scheduling ................................................ ... 20 Night volume ...................................................... 15 Specifications ................................................... .. 39 No alert tone ... .................................................... 37 Split lane mode... ............................................. ... 31 No communication ............................................. 37 Storage, battery ... ............................................. .. 34 Noise reduction.................................................... 16 Store closed prompt... ....................................... .. 19 Noise reduction level .......................................... 16 System date and time ....................................... .. 17 On/Off (headsets) ... ............................................ 26 T1 and T2 ......................................................... .. 25 Once each, greeter ... ........................................... 41 Talk Operation ... ......................................................... 25 modes ............................................................ . 29 Order point modes .............................................. 29 Talk Buttons ...................................................... . 25 Order taking mode ........................................ 20, 28 Talking modes ................................................... . 29 Out of Range ....................................................... 27 Templates ......................................................... .. 23 Outbound greeter message volume..................... 13 Time ... ............................................................... . 17 Outbound talk ... .................................................. 13 Transducer Mode ............................................. .. 20 volume ............................................................ 12 Troubleshooting ................................................ . 37 Outside (mode) ................................................... 29 Two base systems... .......................................... .. 18 Page (headset)...................................................... 26 User passcode ... ............................................... .. 22 Page channel ....................................................... 18 Vehicle Page messages ... ................................................. 14 alert volume... ................................................ . 12 Paging approach ...................................................... ... 14 definition ......................................................... 14 detector modes ............................................. .. 29 Paging problem.................................................... 38 present ......................................................... ... 14 Passcodes ... ......................................................... 22 Volume ............................................................ ... 12 Play greeter message ... ....................................... 41 headset ... ..................................................... ... 26 Playback mode, changing ... ............................... 41 inbound microphone.................................... ... 12 Product Overview ................................................ . 7 mode ............................................................ ... 31 Prompt monitor ......................................................... .. 13 language........................................................... 19 night ... ......................................................... ... 15 pull ahead ........................................................ 19 outbound greeter message .......................... ... 13 store closed ..................................................... 19 outbound talk... ............................................. .. 12 vehicle alert ................................................... . 12 Warning definition ... ........................................ .. 7 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 46 of 48
Index 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page 47 of 48
Building and Commercial Services Division Food Services Business Printed in U.S.A. 3M Center © 3M 2007 November St. Paul, MN 55144-1000 78-6911-4939-3 Rev 1.0
FCC & SAFETY STATEMENT FCC STATEMENT This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions : (1) this device may not cause harmful interference, (2) this device must accept any interference received, including interference that may cause undesired operation. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page I
FCC & SAFETY STATEMENT SAFETY STATEMENT BASE STATION ATTENTION The product have to be powered by an external power of 12V with a classification level 3, which are defined by references : UL listed, (E183744), SCEPTRE, model: PS-1266APL6A, input: 100-240Vac, 47-63Hz, 1.3A; output: 12Vdc, 6.6A max. The product should not be used on a computer room as per the standard ANSI/NFPA 75. Attention The is a risk of explosion if the battery is replaced by an invalidated battery. Use only the validated battery Recycle the battery as per instructions HEAD SET ATTENTION Use only the validated battery with the reference below : ICP 633048A1 By LG Chem Recycle the battery as per instructions. 3M™ Wireless Communication System, Model XT-1: Operating Instructions Rev 1.0 © 3M 2007 November Page II

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