Symbol Technologies MC18N0 MC18 Personal Shopper - Barcode Scanner User Manual MC18 Product Reference Guide

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MC18Product Reference GuideMN000834A01Rev. AJune 2014

ii MC18 Product Reference Guide© 2014 by Symbol Technologies, Inc. All rights reserved.No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Symbol Technologies. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice.The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on a licensed basis. Symbol Technologies grants to the user a non-transferable and non-exclusive license to use each software or firmware program delivered hereunder (licensed program). Except as noted below, such license may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of Symbol Technologies. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Symbol Technologies. The user agrees to maintain Symbol Technologies copyright notice on the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any portion thereof.Symbol Technologies reserves the right to make changes to any software or product to improve reliability, function, or design.Symbol Technologies does not assume any product liability arising out of, or in connection with, the application or use of any product, circuit, or application described herein.No license is granted, either expressly or by implication, estoppel, or otherwise under any Symbol Technologies, Inc., intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in Symbol Technologies products.

iiiRevision HistoryChanges to the original manual are listed below:Change Date Description01 Rev. A 06/27/14 Initial release.

TABLE OF CONTENTSRevision History.............................................................................................................................. iiAbout This GuideIntroduction ..................................................................................................................................... xiDocumentation Set ................................................................................................................... xiConfigurations................................................................................................................................. xiiSoftware Versions..................................................................................................................... xiiiOEM Software........................................................................................................................... xiiiFusion Software........................................................................................................................ xiiiChapter Descriptions ...................................................................................................................... xivNotational Conventions................................................................................................................... xvRelated Documents and Software .................................................................................................. xvService Information......................................................................................................................... xviChapter 1: Getting StartedIntroduction .................................................................................................................................... 1-1Unpacking ...................................................................................................................................... 1-1Features ......................................................................................................................................... 1-2Accessories ................................................................................................................................... 1-4LED Indicators ............................................................................................................................... 1-5Keypad ........................................................................................................................................... 1-5Getting Started ............................................................................................................................... 1-6 Connecting the Battery ................................................................................................................. 1-6Charging the Battery ................................................................................................................ 1-9Manual Release of MC18 from the Cradle ............................................................................... 1-10Software Release of MC18 from the Cradle ............................................................................ 1-11Starting the MC18 .......................................................................................................................... 1-12Touch Screens ............................................................................................................................... 1-13Data Capture ................................................................................................................................. 1-13Scanning Considerations ......................................................................................................... 1-13Scanning Bar Codes ................................................................................................................ 1-13Scanning Tips .................................................................................................................... 1-14LED Indications ........................................................................................................................ 1-14

vi MC18 Product Reference GuideResetting the MC18 ....................................................................................................................... 1-15Performing a Warm Boot ......................................................................................................... 1-15Performing a Cold Boot ............................................................................................................ 1-15Replacing the Bezel ....................................................................................................................... 1-16Chapter 2: Staging and ProvisioningIntroduction .................................................................................................................................... 2-1Staging ........................................................................................................................................... 2-1Bar Code Staging ..................................................................................................................... 2-2On-Demand Staging ................................................................................................................ 2-4ActiveSync Connection Mode ............................................................................................ 2-4Already existing IP Connection Mode ................................................................................ 2-4Well-known WLAN Connection Mode ................................................................................ 2-4RD Client Main Menu ............................................................................................................... 2-6Client Info ........................................................................................................................... 2-6Log Menu ........................................................................................................................... 2-7View Log ............................................................................................................................ 2-7View Job Log ..................................................................................................................... 2-8Set Log Level ..................................................................................................................... 2-8Set Job Log Level .............................................................................................................. 2-9Package List ...................................................................................................................... 2-9Provisioning ................................................................................................................................... 2-11MSP Agent ............................................................................................................................... 2-11MSP Agent Main Menu ............................................................................................................ 2-11Monitor Processing ............................................................................................................ 2-12Force Check-In .................................................................................................................. 2-12Package List ...................................................................................................................... 2-12Client Info ........................................................................................................................... 2-13Log Menu ........................................................................................................................... 2-13View Log ............................................................................................................................ 2-14View Job Log ..................................................................................................................... 2-14Set Log Level ..................................................................................................................... 2-15Set Job Log Level .............................................................................................................. 2-15Hide UI ............................................................................................................................... 2-16Chapter 3: Wireless ApplicationsIntroduction .................................................................................................................................... 3-1802.11d Overview .......................................................................................................................... 3-1Configuring My Country for Use with WLAN on an MC18 ............................................................. 3-1Enabled 802.11d Network ........................................................................................................ 3-2Disabled 802.11d Network ....................................................................................................... 3-2Create WCS Options Registry File .................................................................................... 3-2Update MC18 via 802.11d Enabled Staging Network ........................................................ 3-2Connect to the Non-802.11d Network ................................................................................ 3-3Wireless Application on the MC18T/MC18U ................................................................................. 3-3Signal Strength Icon ...................................................................................................................... 3-4Turning Off the Radio .................................................................................................................... 3-5

Table of Contents viiChapter 4: ActiveSyncActiveSync ..................................................................................................................................... 4-1Installing ActiveSync ...................................................................................................................... 4-1MC18 Setup ................................................................................................................................... 4-2Setting Up an ActiveSync Connection on the Host Computer ....................................................... 4-2Setting up a Partnership .......................................................................................................... 4-3Chapter 5: Using the Windows CE DesktopIntroduction .................................................................................................................................... 5-1ActiveSync ..................................................................................................................................... 5-1Remote Control Software ............................................................................................................... 5-1Connection to Host Computer ........................................................................................................ 5-1Programming Cable Removal .................................................................................................. 5-5App Launcher Window ................................................................................................................... 5-6Windows CE 7.0 Desktop .............................................................................................................. 5-7Status Icons ............................................................................................................................. 5-7Battery Unknown Icon .............................................................................................................. 5-8Start Button .............................................................................................................................. 5-9Programs Menu ....................................................................................................................... 5-9Desktop Display Button ............................................................................................................ 5-10Entering Information Using the Keyboard Input Panel ............................................................. 5-10Task Bar and Start Menu Properties ........................................................................................ 5-10Properties ........................................................................................................................... 5-10Advanced Tab .................................................................................................................... 5-11Screen Calibration ......................................................................................................................... 5-11Waking the MC18 .......................................................................................................................... 5-12Chapter 6: Special ConsiderationsIntroduction .................................................................................................................................... 6-1Fonts .............................................................................................................................................. 6-1Asian Font Installation .............................................................................................................. 6-2Software Development Considerations .......................................................................................... 6-2Tips for Improving Battery Charge Time ........................................................................................ 6-2Cradle-Backlight Feature ......................................................................................................... 6-3Tips for Improving Battery Life ....................................................................................................... 6-3Changing the Power Settings .................................................................................................. 6-4Changing the Display Backlight Settings ................................................................................. 6-4MC18U Support ....................................................................................................................... 6-5Chapter 7: Pocket BrowserIntroduction .................................................................................................................................... 7-1Sample Application ........................................................................................................................ 7-1Chapter 8: Cradle InstallationIntroduction .................................................................................................................................... 8-1Installation of the Cradle ................................................................................................................ 8-1Removing the Front Cover ....................................................................................................... 8-1

viii MC18 Product Reference GuideMounting the Cradle ................................................................................................................. 8-2Wiring ............................................................................................................................................. 8-4Assembly ....................................................................................................................................... 8-5Cradle Location Bar Code ........................................................................................................ 8-6System Cabling .............................................................................................................................. 8-7Mounting the Power Supply Housing ............................................................................................. 8-9Chapter 9: Application DeploymentSoftware Installation on Development PC ..................................................................................... 9-1Device Configuration Package ................................................................................................. 9-1Platform SDK ........................................................................................................................... 9-2Enterprise Mobility Developer Kits ........................................................................................... 9-2Installing Other Development Software ................................................................................... 9-2Deployment .................................................................................................................................... 9-3ActiveSync ............................................................................................................................... 9-3IPL ............................................................................................................................................ 9-4Creating Hex Images ..................................................................................................................... 9-5Starting Terminal Configuration Manager ................................................................................ 9-5Defining Script Properties ........................................................................................................ 9-7Creating the Script for the Hex Image ...................................................................................... 9-8Opening a New or Existing Script ...................................................................................... 9-8Updating TCM 1.X Scripts ................................................................................................. 9-8Copying Components to the Script .................................................................................... 9-8Saving the Script ................................................................................................................ 9-9Building the Image ................................................................................................................... 9-9Sending the Hex Image Using IPL ................................................................................................. 9-10TCM Error Messages ............................................................................................................... 9-14IPL Error Detection .................................................................................................................. 9-16Creating a Splash Screen ........................................................................................................ 9-18Splash Screen Format ............................................................................................................. 9-18OS Update ..................................................................................................................................... 9-19MC18 ....................................................................................................................................... 9-19MC18 ....................................................................................................................................... 9-21Flash Storage ................................................................................................................................ 9-23FFS Partitions .......................................................................................................................... 9-23Working with FFS Partitions ..................................................................................................... 9-23RegMerge.dll ...................................................................................................................... 9-23CopyFiles ........................................................................................................................... 9-24Non-FFS Partitions .................................................................................................................. 9-24Downloading Partitions to the MC18 ........................................................................................ 9-25Chapter 10: Maintenance and TroubleshootingIntroduction .................................................................................................................................... 10-1Maintaining the MC18 .................................................................................................................... 10-1Battery Safety Guidelines .............................................................................................................. 10-1Battery Management ..................................................................................................................... 10-2Clearing the Battery ................................................................................................................. 10-2Long Term Storage ........................................................................................................................ 10-3Cleaning ......................................................................................................................................... 10-4

Table of Contents ixMaterials Required ................................................................................................................... 10-4Cleaning the MC18 .................................................................................................................. 10-4Housing .............................................................................................................................. 10-4Display ............................................................................................................................... 10-4Scanner Exit Window ......................................................................................................... 10-4Connector ........................................................................................................................... 10-4Cleaning Cradle Connectors .................................................................................................... 10-5Cleaning Frequency ................................................................................................................. 10-5Troubleshooting ............................................................................................................................. 10-6MC18 ....................................................................................................................................... 10-6Cradle ...................................................................................................................................... 10-9Appendix A: Technical SpecificationsTechnical Specifications ................................................................................................................ A-1Cradle ...................................................................................................................................... A-3Cable Specifications ...................................................................................................................... A-6Power Supply Cable, Y-type .................................................................................................... A-6Cradle Interconnection Cable .................................................................................................. A-6Appendix B: AirBEAM Smart ClientIntroduction .................................................................................................................................... B-1AirBEAM Package Builder ............................................................................................................. B-1AirBEAM Smart Client .................................................................................................................... B-2AirBEAM License ..................................................................................................................... B-2Configuring the AirBEAM Smart Client .................................................................................... B-2Packages(1) Tab ................................................................................................................ B-2Packages(2) Tab ................................................................................................................ B-3Server Tab ......................................................................................................................... B-4Misc(1) Tab ........................................................................................................................ B-4Misc(2) Tab ........................................................................................................................ B-5Misc(3) Tab ........................................................................................................................ B-6Misc(4) Tab ........................................................................................................................ B-7Synchronizing with the Server ............................................................................................ B-8Manual Synchronization ..................................................................................................... B-9Automatic Synchronization ................................................................................................. B-9AirBEAM Staging ..................................................................................................................... B-9Appendix C: App Launcher ConfigurationConfiguration .................................................................................................................................. C-1GlossaryIndex

ABOUT THIS GUIDEIntroductionThis guide provides information about setting up and configuring MC18 mobile computers and installing its accessories.Documentation SetThe documentation set for the MC18 is divided into guides that provide information for specific user needs.MC18 documentation includes:•MC18 Quick Reference Guide - describes basic set up and operation of the MC18 and it’s cradles. The guide also includes regulatory and safety information.•MC18 Product Reference Guide (this guide) - describes how to set up, operate and program the MC18 and it’s accessories.•Microsoft Applications for Windows Mobile and WinCE 7.0 User Guide - describes how to use Microsoft developed applications.• Application Guide for Symbol Technologies Enterprise Mobility Devices - describes how to use Symbol Technologies developed applications.•EMDK Help File - provides API information for writing applications.Software VersionsThis guide covers various software configurations and references are made to operating system or software versions.OEM SoftwareUse this procedure to determine the OEM software version on the MC18:NOTE Some screens or windows shown in this guide may differ from the actual screens shown on the MC18.

xii MC18 Product Reference Guide1. Connect the MC18 to a host computer (see Connecting the MC18 to a Host Computer on page 4-2).2. Click Start > Settings > Control Panel > System Info icon.3. Make sure that the OEM software version on the MC18 is 99.42.00 or greater:Fusion SoftwareTo determine the Fusion software version on MC18 with OEM version X_2.01.0.0.062R or greater:Start > Programs > Fusion > Wireless status > Versions.Chapter DescriptionsTopics covered in this guide are as follows:•Chapter 1, Getting Started, describes the features and basic operation of the MC18, lists the accessories for the MC18 and explains how to install and charge the batteries and start the MC18 for the first time.•Chapter 2, Staging and Provisioning, provides information for staging and provisioning the MC18 using Mobility Software Platform (MSP).•Chapter 3, Wireless Applications, provides instructions for configuring the wireless adapter.•Chapter 4, Sync with Host Computer, provides instructions on installing a sync application and setting up a partnership between the MC18 and a host computer.•Chapter 5, Using the Windows CE Desktop, provides instructions for connecting the MC18 to a host computer and using the OS desktop of the MC18.

About This Guide xiii•Chapter 6, Special Considerations, provides information to consider when using and developing applications for the MC18.•Chapter 7, Pocket Browser, provides information on Sample Pocket Browser (mobile application development tool) provided with the MC18.•Chapter 8, Cradle Installation, provides installation instructions for the MC18 cradles and other accessories.•Chapter 9, Application Deployment, provides instructions for installing the Device Configuration Package (DCP) for MC18 and the EMDK for C on the host computer and downloading software and files to the MC18.•Chapter 10, Maintenance and Troubleshooting, includes instructions on cleaning and storing the MC18, and provides troubleshooting solutions for potential problems during MC18 operation.•Appendix A, Technical Specifications, includes a table listing the technical specifications for the MC18 and accessories.•Appendix B, App Launcher Configuration, provides information for configuring the App Launcher application.Notational ConventionsThe following conventions are used in this document:•“Mobile computer” refers to the Symbol Technologies MC18 of mobile computers. •Italics are used to highlight the following:•Chapters and sections in this guide•Related documents•Bold text is used to highlight the following:•Dialog box, window and screen names•Drop-down list and list box names•Check box and radio button names•Icons on a screen•Key names on a keypad•Button names on a screen.•Bullets (•) indicate:•Action items•Lists of alternatives•Lists of required steps that are not necessarily sequential.Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.NOTE This symbol indicates something of special interest or importance to the reader. Failure to read the note will not result in physical harm to the reader, equipment or data.CAUTION This symbol indicates that if this information is ignored, the possibility of data or material damage may occur.

xiv MC18 Product Reference GuideRelated Documents and SoftwareThe following documents provide more information about the MC18 mobile computers.•MC18 Quick Reference Guide, p/n MN000835A01•Microsoft Applications for Windows Mobile and CE 7.0 User Guide, p/n 72E-78456-xx•Enterprise Mobility Developer Kits, available at: •Device Configuration Package (DCP for MC18 v99.45.00xx) and Platform SDK for MC18 with Windows CE 7.0, available at: http://www.motorolasolutions.com/support•Latest ActiveSync (Windows xp) or Windows Mobile Device Center (Windows 7) software, available at: http://www.microsoft.com.For the latest version of this guide and all guides, go to: http://www.motorolasolutions.com/supportService InformationIf you have a problem with your equipment, contact Symbol Technologies Global Customer Support for your region. Contact information is available at: http://www.motorolasolutions.com/support. When contacting Symbol Technologies Global Customer Support, please have the following information available:•Serial number of the unit•Model number or product name•Software type and version number.Symbol Technologies responds to calls by E-mail, or telephone within the time limits set forth in support agreements.If your problem cannot be solved by Symbol Technologies Global Customer Support, you may need to return your equipment for servicing and will be given specific directions. Symbol Technologies is not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty.If you purchased your Symbol Technologies business product from a Symbol Technologies business partner, contact that business partner for support.WARNING!This symbol indicates that if this information is ignored the possibility that serious personal injury may occur.

CHAPTER 1 GETTING STARTEDIntroductionThis chapter describes the features of the MC18 and explains how to install and charge the battery, how to capture data using the integrated Imager and how to reset the MC18.UnpackingCarefully remove all protective material from the MC18 and save the shipping container for later storage and shipping.Verify that box contains all the equipment listed below:•MC18•Lithium-ion battery •Quick Reference GuideInspect the equipment for damage. If you are missing any equipment or if you find any damaged equipment, contact Symbol Technologies Support immediately. See Service Information on page xiv for contact information.Removing the Screen Protection FilmA screen protection film is applied to the MC18 screen to protect the screen during shipping. To remove the screen protector, carefully lift the thin film off the display.

1 - 2 MC18 Product Reference GuideFeaturesFigure 1-1 Front ViewMobile Computer SeriesStatus LEDDisplayScan KeyBranding Plate Slot

Special Considerations 1 - 3Figure 1-2 Back ViewBattery CoverSpeakerPower ConnectorScan Exit WindowBranding Plate Slot

1 - 4 MC18 Product Reference GuideAccessoriesTable 1-1 AccessoriesAccessory Part Number DescriptionMC18 Lithium Ion Battery BTRY-MC18-27MAG-01 MC18 Lithium Ion Battery.BTRY-MC18-27MAG-10 MC18 Lithium Ion Battery (QTY-10).High Density (HD) Three Slot Cradle (Locking).CRD-MC18-3SLCKH-01The cradle is used for docking up to three MC18 units in HD installation configuration. The cradle slots are equipped a mechanism that locks the MC18 units inside the slots.Three Slot Cradle Requires PWRS-14000-241R, DC line cord and Country Specific AC line cord sold separately.High Density (HD) Three Slot Cradle (Non-Locking)CRD-MC18-3SLOTH-01 The cradle is used for docking up to three MC18 units in HD installation configuration. Requires PWRS-14000-241R, DC line cord and country specific AC line cord (sold separately).Super High Density (SHD) Three Slot Cradle (Locking)CRD-MC18-3SLCKS-01 The cradle is used for docking up to three MC18 units in SHD installation configuration. The cradle slots are equipped a mechanism that locks the MC18 units inside the slots. Requires PWRS-14000-241R, DC line cord and country specific AC line cord sold separately.Single Slot CradleCRD-MC18-1SLOT-01 The cradle is used for docking a single MC18. Requires power supply unit (PWRS-14000-241R), DC line cord and country specific AC line cord sold separately.Release Key. KT-MC18-CKEY-20 Tool used to mechanically unlock the MC18 from a Three Slot Cradle. MC18 Terminal Reboot Tool KT-MC18-REBOOT-05 Tool used for cold reboot of the MC18 (QTY-5).Three Slot Cradle Front Panel Removing ToolKT-MC18-CTOOL-01 Tool used for removing the cradle cover. Deployment KitKT-MC18-CSTKIT-01 Includes: •20-pack of Release Key (KT-MC18-CKEY-20)•5-pack of Terminal Reboot Tool KT-MC18-REBOOT-05)•One Three Slot Cradle Front Panel Removing Tool (KT-MC18-CTOOL-01)Single Slot Cradle Release Key PSS-3KY01-00R Key used to mechanically unlock the MC18 from a single slot cradle (QTY-20).

Special Considerations 1 - 5Cart Holder Mounting Kit PSS-3SH01-00R Kit for mounting the MC18 on a shopping cart.Programming Cable CBL-MC18-USB1-01USB communication cable for connecting the MC18 to a host computer.Interconnection Cable 25-66431-01RAn extension cable (12.6 Inch / 32 centimeter) for connection three slot cradle to DC “Y” charging cable that is connected to power supply unit (PWRS-14000-241R). Power Extension Cable CBL-MC18-EXINT1-01Cable (12.6 Inch / 32 centimeter) for daisy chain connection of two Three Slot Cradles to one power supply unit (PWRS-14000-241R).DC Charging Cable 25-66420-01RDC charging cable (19.5 Inch / 49.5 centimeter) used to connect a power supply unit (PWRS-14000-241R) to one single-slot cradle.DC “Y” Charging Cable Long 25-67592-01RDC “Y” charging cable (39.7 Inch / 1 meter). Connects a power supply unit (PWRS-14000-241R) to two separate Three Slot Cradles.DC “Y” Charging Cable Short 25-66210-01RDC “Y” charging cable (19.5 Inch / 1 meter). Connects a power supply unit (PWRS-14000-241R) to two separate Three Slot Cradles.Power Supply UnitPWRS-14000-241R100-240VAC, 12VDC, 9A. Requires country specific AC line cord and DC cable - all sold separately. AC Line Cord 23844-00-00RAC Line Cord, 7.5 feet long, grounded, three wire for power supplies. Associated Country: United StatesAC Line Cord50-16000-221RAC Line Cord, 1.8 meter, meter grounded, three wire, USA NEMA 5-15P. Associated Country: United StatesAC Line Cord 50-16000-671RAC Line Cord, 1.8 meter, grounded, three wire, CIE 23-16 plug. Associated Country: Italy.AC Line Cord 50-16000-217RAC Line Cord, 1.9 meter, grounded, three wire, AS 3112 plug. Associated Country: Australia, New GuineaAC Line Cord 50-16000-218RAC Line Cord, 1.8 meter, grounded, three wire, NEMA 1-15P plug. Associated Country: Japan.AC Line Cord50-16000-219RAC Line Cord, 1.8 meter, grounded three wire, BS1363 plug. Associated countries: Hong Kong, Iraq, Malaysia, Singapore, United Kingdom.Table 1-1 AccessoriesAccessory Part Number Description

1 - 6 MC18 Product Reference GuideAC Line Cord50-16000-220RAC Line Cord, 1.8 meter, grounded three wire CEE 7/7plug. Associated countries: Europe, Abu Dhabi, Bolivia, Dubai, Egypt, Iran, Russia, Vietnam.AC Line Cord 50-16000-257RAC Line Cord, 1.8 meter, grounded three wire, IEC 60320 C13 plug. Associated Country: China.AC Li nd Cord50-16000-669R1.9 meter grounded three wire, BS 546 Plug. Associated country: India.AC Li nd Cord50-16000-672R1.9 meter grounded three wire, S132 Plug. Associated country: Israel.AC Li nd Cord50-16000-678R36 Inch grounded three wire.Associated country: United StatesTable 1-1 AccessoriesAccessory Part Number Description

Special Considerations 1 - 7Status LED The Status LED indicates the condition of the MC18. Table 1-2 describes the Status LED indications.Figure 1-3 MC18 Status LEDScan KeyThe scan key operates the imager camera when a scanning application is active. When turned off, pressing the scan key powers on the MC18. Note that Scan Key functions can be changed by an application so the MC18’s Scan Key may not function exactly as described. Refer to the EMDK Help file for detailed information for programming the Scan Key.Figure 1-4 Scan KeyTable 1-2 Status LED IndicationsLED State IndicationOffNormal operation or MC18 is turned off.Single Green blinkSuccessful Decode.Status LEDMobile Computer SeriesScan Key

1 - 8 MC18 Product Reference GuideGetting StartedTo start using the MC18 for the first time:•Install the battery•Charge the battery.Installing the BatteryTo start using the MC18, the battery must be installed and charged.To install the battery:1. Using Torx T8 drive, remove two screws that secure the battery cover.2. Lift the battery cover from the handle.3. Guide and press the battery cable connector into the female connector inside the battery compartment. The connector is designed to only fit one way. 4. Place the battery inside the battery compartment. 5. Place the battery cover onto the handle. 6. Secure the battery cover with the two Torx screws using a T8 Torx drive. Torque the screws to 3.6 Kgf-cm (3.1 in-lb).Figure 1-5 Installing the BatteryBattery CoverBatteryBattery CompartmentBattery Cable Connector

Special Considerations 1 - 9Removing the BatteryTo remove the battery:1. Use T8 Torx drive to remove the two screws that secure the battery cover.2. Lift the battery cover from the handle.3. Inside the battery compartment, press down the plastic tab of the Battery cable connector and slide it out of the female connector.4. Remove the battery from the battery compartment.Figure 1-6 Removing the BatteryCharging the Battery Before using the MC18 for the first time, charge the battery. The battery fully charges in approximately four hours.Use this procedure to charge the battery:1. Ensure the cradle is connected to the appropriate power source. See Chapter 8, Cradle Installation for more information.Battery CoverBatteryBattery CompartmentBattery Cable ConnectorPress down plastic tab to releaseCAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 10-1.NOTE Battery life is based upon the following; MC18 usage, WLAN radio is set to maximum power mode, WLAN is associated with an Access Point and display backlight set to 25% brightness.

1 - 10 MC18 Product Reference Guide2. Dock the MC18 in a cradle. The MC18 starts to charge automatically and is shown on the taskbar.Figure 1-7 Docking MC18 into CradleThree Slot CradleSingle Slot Cradle

Special Considerations 1 - 11Starting the MC18 The MC18 starts automatically as soon as power is applied; either with a charged battery installed or when inserted into the cradle.If charged battery is installed and the MC18 is turned off, hold the scan key pressed for five seconds to turn on. If the MC18 does not power on, perform a cold boot (see Performing a Cold Boot on page 1-17).When the MC18 is powered on for the first time, it initializes its system. The splash screen appears for a short period of time.Figure 1-8 Splash ScreenOn the MC18, the splash screen is followed by the App Launcher window.Figure 1-9 App Launcher WindowNOTE App Launcher window may vary depending upon the MC18 operating system version.

1 - 12 MC18 Product Reference GuideData CapturingThe MC18 uses a imager to allow collection of data by scanning bar codes.The scanner has the following features:•Reads a variety of bar code symbologies, including the most popular linear, postal, and 2-D code types (see Appendix , Technical Specifications).•Contains advanced intuitive aiming light for easy point-and-shoot operation.Scanning ConsiderationsTypically, scanning is a simple matter of aim, scan/decode and a few quick trial efforts master it. However, two important considerations can be used to optimize any scanning performance:•RangeAny scanning device decodes well over a particular working range — minimum and maximum distances from the bar code. This range varies according to bar code density and scanning device optics.Scanning within range brings quick and constant decodes; scanning too close or too far away prevents decodes. Move the MC18 closer and further away to find the right working range for the bar codes being scanned. However, the situation is complicated by the availability of various integrated scanning modules. The best way to specify the appropriate working range per bar code density is through a chart called a decode zone for each scan module. A decode zone simply plots working range as a function of minimum element widths of bar code symbols.•AngleDon’t scan at too sharp an angle; the scanner needs to collect scattered reflections from the scan to make a successful decode. Practice quickly shows what tolerances to work within.Scanning Bar Codes1. Ensure that a scan enabled application (for example: Scanning Sample) is loaded and enabled on the MC18.2. From the App Launcher screen, touch Demo Applications > Scanning Sample.3. Aim the scan exit window at the bar code.4. Press the scan key. Ensure the red aiming dot is at the center of the bar code. The LED changes from red to green and audible beep sounds if bar code was decoded successfully. Figure 1-10 Imager Aiming PatternNOTE Contact the Symbol Technologies Global Customer Support if chronic scanning difficulties develop. Decoding of properly printed bar codes should be quick and effortless. WrongRightRed Illumination LightRed Aiming Dot

Special Considerations 1 - 135. Release the Scan key. The bar code data is displayed on the screen.Figure 1-11 Scanning Sample Application ScreenScanning TipsOptimal scanning distance varies with bar code density and scanner optics.•Hold the scanner farther away for larger symbols.•Move the scanner closer for symbols with bars that are close together.DataWedgeDataWedge is an application that reads data from a scanning source, processes the data and sends the data to an application as if the user is entering it on a keyboard. By default, DataWedge is disabled. To use DataWedge Enable DataWedge.Enable DataWedgeUse this procedure to enable DataWedge:1. Select Start > Settings > Control Panel > DataWedge icon.2. Select Basic Configuration.3. Select 1. Scanner input.4. Select Low cost Imager:5. Select 1. Enabled.6. Click 0. Back.7. Click 0. Back.NOTE Scanning procedures depend on the application and MC18 configuration. An application may use different scanning procedures from the one listed above.

1 - 14 MC18 Product Reference Guide8. Click 0. Back.9. Click 0. Exit.Figure 1-12 DataWedge Stopped10. Select Running to start the DataWedge process. The DataWedge Status changes to Ready.Figure 1-13 DataWedge Running11. Click OK to exit.Disable DataWedgeUse this procedure to disable DataWedge:1. Select Start > Settings > Control Panel > DataWedge icon.2. Select the Running option to end the DataWedge process. The DataWedge Status changes to Stopped.3. Select OK.Using DataWedge to Read bar CodesTo read bar codes with DataWedge:1. Enable DataWedge.2. Open an application and select a text box or field for entering the bar code data.3. Use one of the optional scanners and capture the bar code data. The data appears in the text box.

Special Considerations 1 - 15Manual Release of MC18 from CradlesThe MC18 cradles contain a locking mechanism that locks the MC18 inside the cradle when docked. The MC18 releases from the cradle when a software command is received from the system. If the MC18 fails to un-lock during normal operation, use a release key to un-lock the MC18.Manual Release of MC18 from the Single-Slot CradleTo release a locked MC18 from a single slot cradle:1. Insert the release key into the slot located at the bottom side of the cradle.2. While pressing the release key all the way into the slot, remove the MC18 from the cradleFigure 1-14 Manual Release of MC18 from a Single Slot CradleThree Slot CradlesTo release a locked MC18 from a three slot cradle:1. Insert the release key straight into the slot, to a point where the bend stops.2. Hold the release key pressed inside the slot and remove the MC18 from the slot.NOTE The MC18 also can be released by software command using the PocketBrowser application (see Sample Application on page 7-1).ABRelease KeyNOTE The cradle includes models that do not have locking mechanism. To identify the model of cradle, refer to Table 1-1 on page 1-4.NOTE The MC18 also can be released by software command using the Cradle Utility application (see Setting and Controlling the Cradle on page 6-9).

1 - 16 MC18 Product Reference GuideFigure 1-15 Manual Release of MC18 from a Three Slot CradleResetting the MC18There are two types of resets, warm boot and cold boot. A warm boot restarts the MC18 by closing all running programs.A cold boot also restarts the MC18, but erases all stored records and entries in RAM. In addition it returns formats, preferences and other settings to the factory default settings.Perform a warm boot first. This restarts the wearable terminal and saves all stored records and entries. If the wearable terminal still does not respond, perform a cold boot.Performing a Warm BootUse this procedure to perform a warm boot:1. From the Start menu, click Programs to launch the Programs menu. 2. Click Warm Boot.Figure 1-16 Performing a Warm BootRelease Key

Special Considerations 1 - 17Performing a Cold BootA cold boot restarts the MC18 and erases all user stored records and entries that are not saved in flash memory (Application and Platform folders). Never perform a cold boot unless a warm boot does not solve the problem.Performing Cold Boot when the MC18 is Docked Inside the CradleUse this procedure to perform a cold boot when the MC18 is docked inside the cradle:1. Press and hold the scan key for 10 seconds until the display powers off.2. Release the scan key when the MC18 re-boots.Performing Cold Boot when MC18 is Out of the CradleUse this procedure to perform a cold boot when the MC18 is out of the cradle:1. Insert the terminal reboot tool into the MC18 power connector and then press and hold the scan key for 10 seconds until the display powers off - the MC18 reboots. 2. Release the scan key and remove the terminal reboot tool from the MC18.Figure 1-17 Terminal Reboot Tool NOTE Any data previously synchronized with a computer can be restored during the next ActiveSync operation.aTerminal Reboot ToolScan KeyPower Connector

2 - 2 MC18 Product Reference GuideFigure 2-1 RD Bar Code Printout SampleBar Code StagingWhen the MC18 boots for the first time (or after a cold boot) the App Launcher window appears. The RD Client option is highlighted.Use this procedure to set bar code:1. Obtain the appropriate RD bar code sheet from the MSP Administrator.2. On the App Launcher screen, click Rapid Deployment Client.3. Result: The Scan Barcodes To Deploy window displays.NOTE If the App Launcher screen does not display see your administrator.

2 - 6 MC18 Product Reference GuideFigure 2-9 Staging Complete WindowUse Options > Exit button in RD client application to exit.RD Client Main MenuThe RD Client Main Menu contains the following options:•Search Connected Networks. See On-Demand Staging on page 2-4 for detailed information.•Search Unconnected Networks. See On-Demand Staging on page 2-4 for detailed information.•Scan Barcodes See Bar Code Staging on page 2-2 for detailed information.•View Client Info•Log Menu•Package List•Exit - Closes the RD Client application.Figure 2-10 RD Client Main MenuClient InfoUse the Client Info window to view the following information:•RD Client version•Product name

Staging and Provisioning 2 - 7•Operating system type•Plug-in type.Select View Client Info option.Figure 2-11 Client Info WindowPress the OK to return to the Main Menu.Log MenuThe Log Menu contains the following options:•View Log•View Job Log•Set Log Level•Set Job Log Level.Select Log Menu option.Figure 2-12 Log Menu WindowPress OK to return to the Main Menu.View LogUse the View Log option to display a list of events that have occurred.

2 - 8 MC18 Product Reference GuideSelect View Log option.Figure 2-13 View Log WindowReturn to the Log Menu.View Job LogUse the View Job Log option to display a list of jobs that have be processed.Select View Job Log option.Figure 2-14 View Job Log WindowReturn to the Log Menu.Set Log LevelUse the Set Log Level option to set the level of the information that appears in the log.

Staging and Provisioning 2 - 9Figure 2-15 Set Log Level WindowSelect a level option.Set Job Log LevelUse the Set Job Log Level option to set the level of the information that appears in the Job log.Figure 2-16 Set Job Log Level WindowSelect a level option.Package ListUse the Package List option to display the packages that have been installed on the MC18.Select the Package List option.

2 - 10 MC18 Product Reference GuideFigure 2-17 Package List WindowReturn to the Main Menu.

Staging and Provisioning 2 - 11ProvisioningProvisioning is the process of installing software packages onto the MC18 mobile computers.MSP AgentThe Provisioning Client is responsible for implementing device-side provisioning activities as defined by a policy. A policy is evaluated on the MSP 3.X system and delivered to mobile computers as job documents via relay servers.The MSP 3.X Provisioning Client is 100% backward compatible to prior versions of the AirBEAM Client. Existing AirBEAM Smart users can use the MSP 3.X Provisioning Client as a 100% backward compatible replacement for prior versions of AirBEAM Client, when used in classic AirBEAM mode with existing FTP servers.Existing MSP 2.X users can use the new Provisioning Client as a 100% backward compatible replacement for previous versions of AirBEAM Client, when used in Level 2 Agent and Level 3 Agent modes with existing MSP 2.X Appliances.For more detailed information on MSP Agent (Provisioning Client), refer to the MSP 3.X User's Guide (p/n 72E-100158-xx).MSP Agent Main MenuThe MSP Agent Main Menu contains the following options:•Monitoring Processing•Force Check-In•Package List•View Client info•Log Menu•Hide UI•Exit - exits the MSP Agent application.Figure 2-18 MSP Agent Main MenuNOTE MSP Agent is also known as MSP 3.X Provisioning Client.

2 - 12 MC18 Product Reference GuideMonitor ProcessingUse the Monitor Processing option to view the status of packages being processed.Select the Monitor Processing option.Figure 2-19 Monitor Processing WindowPress Main Menu to return to the Main Menu.Force Check-InUse the Force Check-In option to check instantly for pending package downloads instead of waiting for the next automatic check that the client performs.Select the Force Check-In option.Figure 2-20 Force Check-in WindowPress Main Menu to return to the Main Menu.Package ListUse the Package List option to display the packages that have been installed on the MC18.Select the Package List option.

Staging and Provisioning 2 - 13Figure 2-21 Package List WindowPress OK to return to the Main Menu.Client InfoUse the Client Info window to view the following information:•RD Client version•Product name•Operating system type•Plug-in type.Select View Client Info option.Figure 2-22 Client Info WindowPress OK to return to the Main Menu.Log MenuThe Log Menu contains the following options:•View Log•View Job Log•Set Log Level•Set Job Log Level.

2 - 14 MC18 Product Reference GuideSelect Log Menu option.Figure 2-23 Log Menu WindowPress OK to return to the Main Menu.View LogUse the View Log option to display a list of events that have occurred.Select View Log option.Figure 2-24 View Log WindowPress OK to return to the Log Menu.View Job LogUse the View Job Log option to display a list of jobs that have be processed.Select View Job Log option.

Staging and Provisioning 2 - 15Figure 2-25 View Job Log WindowPress OK to return to the Log Menu.Set Log LevelUse the Set Log Level option to set the level of the information that appears in the log.Figure 2-26 Set Log Level WindowSelect a level option.Set Job Log LevelUse the Set Job Log Level option to set the level of the information that appears in the Job log.

2 - 16 MC18 Product Reference GuideFigure 2-27 Set Job Log Level WindowSelect a level option.Hide UIUse the Hide UI option to minimize the MSP Agent application. The MSP Agent application runs in the background while minimized.To un-hide the application, select the MSP Agent icon in the task tray and select the UnHide UI menu item.Figure 2-28 UnHide UI SelectionMSP Agent Icon

CHAPTER 3 WIRELESS APPLICATIONSIntroductionWireless Local Area Networks (WLANs) allow the MC18 mobile computers to communicate wirelessly and send captured data to a host device in real time. The MC18 supports the 802.11a, 802.11b, 802.11g and 802.11n standards. Before using the MC18 on a WLAN, the facility must be set up with the required hardware to run the wireless LAN and the MC18 must be configured. Refer to the documentation provided with the access points (APs) for instructions on setting up the hardware.To configure the radio in the MC18, use the Fusion APIs in the Enterprise Mobility Developer’s Kit (EMDK). Refer to the EMDK Help file for detailed information.The MC18 contain the Wireless Applications to allow configuration of the WLAN radio. On the MC18, use the touch screen to access the Wireless Application. MC18 requires the use of remote control software. See Chapter 4, Sync with Host Computer for more information.802.11d OverviewIEEE 802.11d, is an amendment to the IEEE 802.11 specification that adds support for additional regulatory domains. This includes additional country information to beacons, probe requests, and probe responses. The country information simplifies the creation of 802.11 wireless access points (APs) and clients that meet the different regulations enforced in various parts of the world.Fusion fully supports 802.11d for Regulatory purposes. By using 802.11d, the MC18 can easily connect to a wireless network and use only the valid channels for the country specified in the AP's beacons. By default, the MC18 software enables 802.11d mode to determine regulatory requirements.Configuring My Country for Use with WLAN on the MC18Configuration can be done on:•an enabled 802.11d network•a disabled 802.11d network.

3 - 4 MC18 Product Reference GuideFigure 3-1 Wireless Applications MenuSignal Strength IconThe Signal Strength icon in the task tray indicates the MC18 wireless signal strength as follows:Signal Strength IconTable 3-1 Wireless Applications Icons, Signal Strength DescriptionsIcon Status ActionExcellent signal strength Wireless LAN network is ready to use.Very good signal strength Wireless LAN network is ready to use.Good signal strength Wireless LAN network is ready to use.Fair signal strength Wireless LAN network is ready to use. Notify the network administrator that the signal strength is only “Fair”.Poor signal strength Wireless LAN network is ready to use. Performance may not be optimum. Notify the network administrator that the signal strength is “Poor”.Out-of-network range (not associated)No wireless LAN network connection. Notify the network administrator.

3 - 6 MC18 Product Reference Guide3. Click Next on New Connection wizard to start device discovery.4. Select the printer and choose next to start pairing process.5. Enter the PIN. Once the printer is paired with MC18, services of printer are listed.6. Choose serial printer service and connect. 7. Select the port MC18 to connect to printer.

CHAPTER 4 SYNC WITH HOST COMPUTERTo communicate with a host computer, the host computer requires a synchronization program. After synchronizing the MC18 with a host computer, changes made on the MC18 or host computer appear in both places.To communicate with a host computer running Windows XP, install Microsoft ActiveSync (version 4.5 or higher). To communicate with a host computer running Windows 7, install Windows Mobile Device Center (WMDC version 6.1 or higher). Using a synchronization software:•Allows working with MC18-compatible host applications on the host computer. The synchronization software replicates data from the MC18 so the host application can view, enter, and modify data on the MC18.•Synchronizes files between the MC18 and host computer, converting the files to the correct format.•Backs up the data stored on the MC18. Synchronization is a one-step procedure that ensures the data is always safe and up-to-date.•Copies (rather than synchronizes) files between the MC18 and host computer.•Controls when synchronization occurs by selecting a synchronization mode, e.g., set to synchronize continually while the MC18 is connected to the host computer, or set to only synchronize on command.•Selects the types of information to synchronize and controls how much data is synchronized.Installing the Synchronization SoftwareTo install ActiveSync or Windows Mobile Device Center software on the host computer, logon to Microsoft web site at http://www.microsoft.com. Refer to the installation instructions included with the software.

4 - 2 MC18 Product Reference GuideConnecting the MC18 to a Host ComputerPerform this procedure to connect the MC18 to a host computer:1. Ensure that synchronization program (ActiveSync for Windows XP or Windows Mobile Device Center for Windows 7) is installed properly on the host computer.2. Using a T8 Torx drive, remove the two Torx screws securing the battery cover to the back housing of the MC18 (see Figure 4-1).Figure 4-1 Remove Battery Cover3. Align the connector on the programming cable panel with the sync connector on the MC18 and lower the panel to fit on the MC18.4. Hand-tighten the two T8 Torx screws securing the programming cable panel to the MC18.Battery CoverCAUTION Do not remove the battery cover while the MC18 is on and do not operate the MC18 with the battery cover removed. Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the MC18. Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

Sync with Host Computer 4 - 3Figure 4-2 Installing the Programming Cable5. Set the switch on programming cable of the programming cable panel to the side marked with a dot (see Figure 4-2).6. Connect the USB connector of the programming cable panel to the Host Computer. The host computer automatically detects the MC18 and starts ActiveSync or Windows Mobile Device Center - the synchronization program window appears on the host computer screen.Dot ConnectorProgramming CableProgramming Cable PanelHost ComputerSync ConnectorSwitch

4 - 4 MC18 Product Reference GuideFigure 4-3 Synchronization Program Windows7. For ActiveSync, select the Yes radio button to create a partnership with the host computer or No radio button to connect as a guest.For Mobile Device Center, select Set up your device or select Connect without setting your device to connect as a guest.8. For ActiveSync, click Next. The Microsoft ActiveSync window indicates that it is connected to the MC18.For Windows Mobile Device Center, select the required option.Figure 4-4 ActiveSync / Windows Mobile Device Center Connected WindowWindows Mobile Device CenterActiveSyncWindows Mobile Device CenterActiveSync

Sync with Host Computer 4 - 5Removing the Programming Cable PanelPerform this procedure to remove the programming cable panel.1. Using a T8 Torx drive, loosen the two screws securing the programming cable panel to the MC18.2. Lift the programming cable panel straight up.Installing the Battery Cover1. Align the battery cover on the MC18 and lower the panel to fit on the MC18.2. Using a T8 Torx drive, secure with battery cover to the MC18 using the two Torx screws. Torque the screws to 3.6 kgf/cm (3.1 in-lbs).Setting Up an ActiveSync Connection on the Host Computer (with Windows XP)Use this procedure to start ActiveSync:1. Select Start > Programs > Microsoft ActiveSync on the host computer. The ActiveSync window displays.Figure 4-5 ActiveSync Window2. In the ActiveSync window, select File > Connection Settings. The Connection Settings window appears.CAUTION Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the MC18. Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.NOTE The normal function of the product may be disturbed by Strong Electro Magnetic Interference (for example, static electricity). If so, simply remove and re-insert the MC18 to resume normal operation. In case the function does not resume, please use the product in another location.NOTE Assign each MC18 a unique device name. Do not try to synchronize more than one MC18 to the same name.

4 - 6 MC18 Product Reference GuideFigure 4-6 Connection Settings Window3. Select Allow USB connections check box.4. Select the Show status icon in Taskbar check box.5. Select OK to save any changes made.Setting up a PartnershipUse this procedure to set up a partnership:1. If the Get Connected window does not appear on the host computer, select Start > All Programs > Microsoft ActiveSync.Figure 4-7 New Partnership Window2. Select if you want to set up a partnership. Select either the Yes or No radio button.3. Click Next.4. If No is selected, skip to step 7.

Sync with Host Computer 4 - 7Figure 4-8 Select Synchronization Setting Window5. Select the appropriate settings and click Next.Figure 4-9 Setup Complete Window6. Click Finish.7. The Microsoft ActiveSync window displays.

4 - 8 MC18 Product Reference GuideFigure 4-10 ActiveSync Connected WindowDuring the first synchronization, information stored on the MC18 is copied to the host computer. When the copy is complete and all data is synchronized, the MC18 can be disconnected from the host computer.For more information about using ActiveSync, start ActiveSync on the host computer, then see ActiveSync Help.Setting Up a Windows Mobile Device Center Connection on the Host Computer (with Windows 7)To set up a Sync connection using Windows 7:1. Select Start > All Programs > Windows Mobile Device Center on the host computer.Figure 4-11 Windows Mobile Device Center (WMDC) WindowNOTE The first ActiveSync operation must be performed with a local, direct connection. To retain partnerships after a cold boot, capture partnership registry information in a .reg file and save it in the Flash File System, See the detailed information provided in the EMDK Windows CE Help File for Mobile Computers.

Sync with Host Computer 4 - 92. In the WMDC window, under Mobile Device Settings, click Connection settings.Figure 4-12 Connection Settings Window3. Select Allow USB connections and adjust any additional settings as needed.4. Click OK to save your settings.Setting up a PartnershipTo set up a partnership:1. In the WMDC window, under Mobile Device Settings, click Set up your device.2. Check the Files check box and click Next.Figure 4-13 Select Synchronization Setting Window

4 - 10 MC18 Product Reference Guide3. Set your device name and click Set Up - the Connected Window will display.Figure 4-14 Setup Complete WindowFigure 4-15 Connected WindowDuring the first synchronization, information stored on the MC18 is copied to the host computer. When the copy is complete and all data is synchronized, the MC18 can be disconnect from the host computer.For more information about using WMDC, start the application on the host computer, then see Help.

CHAPTER 5 USING THE WINDOWS CE DESKTOPIntroductionThe MC18 runs Windows CE 7.0 operating system and the operating system is only available for configuration when connected to a host computer via sync program.The MC18 enabled device is available using the user interface (UI).App Launcher WindowThe App Launcher window allows the user to launch specific applications by tapping on a menu an item. If the App Launcher window is closed, launch the App Launcher window by touching the App Launcher shortcut on the MC18 desktop or selecting AppLauncher.exe in the Start > Programs > Windows Explorer directory.See Appendix B, App Launcher Configuration for instructions on modifying the App Launcher menu.NOTE App Launcher window may vary depending upon the operating system version.

5 - 2 MC18 Product Reference GuideFigure 5-1 App Launcher WindowTable 5-1 App Launcher Item DescriptionsItem DescriptionRapid Deployment ClientLaunches the Rapid Deployment application.File ExplorerFile Explorer enables working with files, folders and network on the MC18.UtilitiesProvides easy access to most used applications such as Internet Explorer.Cradle ApplicationsProvides for cradle software update, control and settings and diagnostics applications.Demo ApplicationsProvides applications that demonstrate the operation of the MC18 such as scan application.Test ApplicationsProvides applications for performing diagnostics and testing of the MC18.AboutDisplays information about the App Launcher.ExitCloses the Up Launcher window.

Using the Windows CE Desktop 5 - 3Windows CE 7.0 DesktopThe following paragraphs describe the Windows CE 7.0 desktop. Depending upon the customer’s configuration of the MC18, the desktop may not be available.Status IconsThe Taskbar at the bottom of the window displays the active programs, battery status and communication status. The taskbar (at the bottom of the screen) displays the Start button, active programs, battery status and communication status. The taskbar icons are described in Table 5-2. The taskbar icons display the function status, indicate what programs are active and indicate the battery charge status. The Taskbar buttons are used to access menus, select/deselect functions or to change display windows.•Active Programs Icons: The active applications icons are displayed on the taskbar. If more than one program is active, icons can be used to toggle between the open programs (applications). Touch on a taskbar application to maximize the application. •AC Power/Battery Status Icons: The AC Power/Battery Status icons are shown in the taskbar to indicate the present power supply status of the MC18. The battery status icons provide the battery status in 10% increments from 10% to 100%. The Taskbar is shown on the lower part of the MC18 screen. To set the properties of the taskbar, see Properties on page 5-6.Figure 5-2 TaskbarNOTE The Windows CE 7.0 desktop may not be visible because the App Launcher application is active. To view the desktop, close all running applications.Start Button Status IconsTask b a r

5 - 4 MC18 Product Reference GuideFigure 5-3 TaskbarStart ButtonTouch the Start button to launch the Start menu.•Programs: Use to access available programs.•Favorites: Displays files in Favorites directory.•Documents: Displays files in Documents directory.•Settings: Accesses the Control Panel, the Network and Dial-up Connections and the Taskbar and Start menu.•Help: Accesses the Windows CE Help.•Run . . . : Runs a program or application.•Suspend: Places the MC18 in the suspend state.Table 5-2 Taskbar IconsIcon DescriptionIndicates that the battery is charging.Indicates that the battery is fully charged (100% charged).The battery status icons provide the battery status in 10% increments from 10% to 100%.Indicates that the battery is fully charged and the MC18 is running on external power.Indicates IP status. Only displays when the MC18 is in emulation mode.Indicates that the Sync application is running.Indicates that the wireless application radio is connected to a wireless LAN network with excellent signal strength.Indicates that the wireless application radio is not connected to a wireless LAN network. Start ButtonTask Bar with Status IconsKeyboard Input Panel ButtonDesktop Display ButtonCurrently Open Programs Scroll Status Icons

Using the Windows CE Desktop 5 - 5Figure 5-4 Start MenuPrograms MenuFrom the Start menu, click Programs to launch the Programs menu. Refer to the Application Guide for Symbol Technologies Enterprise Mobility Devices, p/n 72-68901-xx and the Microsoft® Applications for Windows Mobile and WinCE 7.0 User Guide, p/n 72E-78456-xx for application information.Figure 5-5 Programs MenuDesktop Display ButtonUse the Desktop Display button to minimize all open programs and display the desktop.Entering Information Using the Keyboard Input PanelsUse the keyboard input panels (soft keyboard) to enter information in any program. To launch the keyboard input panel, click the button on the taskbar. Select the type of input panel (Keyboard or XAMLIM). Touch a key to enter the value. Touch the keyboard input panel button to display or to hide the keyboard input panel.

5 - 6 MC18 Product Reference GuideFigure 5-6 Keyboard Input PanelTask Bar and Start Menu PropertiesUse the Properties functions to set display and clock options.Properties1. Touch Start > Settings > Taskbar and Start Menu ... . The Taskbar and Start Menu window displays.Figure 5-7 Taskbar and Start Menu- General Tab2. This window provides taskbar options:•Check the Always on Top check box to keep the taskbar on top of all other windows. •Check the AutoHide check box to make the taskbar disappear, click the bottom of the display to make the taskbar return.•Check the Show Clock check box to display the clock on the taskbar.3. Tou c h OK to save the settings and exit the window.Advanced Tab1. Touch the Advanced tab.KeyboardXAMLIM

Using the Windows CE Desktop 5 - 72. Touch the Clear button to delete all of the documents listed in the Start > Documents entry, see Start Button on page 5-4. Typically this list is empty, but if there were documents in the list the Clear button would delete them.3. Touch the Expand Control Panel check box to display the entire contents of the Control Panel in list form, rather than icons.Figure 5-8 Taskbar and Start Menu-Advanced Tab4. Touch OK to save the settings and exit the window.Waking the MC18The wake up conditions define what actions wake up the MC18 after it has gone into suspend mode. The MC18 can go into suspend mode automatically by control panel time-out settings. These settings are configurable and the factory default settings are shown in Table 5-3. To set the wake up conditions select Start > Settings > Control Panel > Power icon > Wakeup tab.Figure 5-9 Wakeup TabTable 5-3 Wakeup Default SettingsCondition for Wakeup Automatic Time-outTouch Panel (Screen) NoTrigger 1 (Scan key) YesUSB Cable Yes

CHAPTER 6 SPECIAL CONSIDERATIONSIntroductionThe chapter provides information for:•Using language fonts•software development considerations•Improving battery charge time•Improving battery life•Cradle applications•MC18 Hardware DiagnosticsFontsThe MC18 supports the following language fonts:•English•French•Italian•German•Spanish•Swedish•Russian•Greek (fonts support only)•Arabic (fonts support only)The MC18 supports the installation of font libraries for use with application and web development. Simplified Chinese, Korean, and Japanese font libraries are available on the Support Central Web site, http://supportcentral.motorola.com. Other standard UTF-8 encoded fonts are available from third party font

6 - 2 MC18 Product Reference Guidevendors. Developers should refer to Microsoft and third party vendor documentation for development and usage details.It should be noted that installing a language font library will not change the language configuration of the operating system image, i.e., Windows messages will still be displayed in the language designated in the factory supplied operating system image.

$Special Considerations 6 - 51. Select Start > Settings > Control Panel > Backlight icon > Battery Power tab.2. Select the On battery power: Disable backlight if not used for: check box and select a value from the drop-down list box.3. Select the Brightness tab.4. Select the Disable backlight check box to completely turn off the display backlight.5. Use the slider to set the brightness of the backlight. Set it to a low value to save battery power.6. Select OK.The display backlight value can also be set using a registry setting.Key Name: [HKEY_CURRENT_USER\ControlPanel\BackLight]"BatteryTimeout"=dword:00000000 ; timeout set to never"ACTimeout"=dword:00000000 ; timeout set to neverNOTE By default, backlight is set NOT to time-out on user inactivity – this can be modified using the Backlight control panel applet.$

6 - 6 MC18 Product Reference GuideCradle UtilityThe cradle Utility enables to:•Updating the cradle firmware•Setting and controlling the cradle•Performing cradle diagnostics•Viewing cradle informationCradle Firmware UpdateThe CradleFWUpdater application allows to manually update cradle firmware using MC18 terminal. Use this procedure to update Cradle Firmware:1. Using a synchronization program, copy the new firmware file to the MC18 (see Chapter 4, Sync with Host Computer).2. On the home screen of the MC18, double click the AppLauncer icon. Result: The App Launcher screen is displayed.Figure 6-1 MC18 Home Screen

Special Considerations 6 - 73. On the App Launcher screen, click Cradle Applications.Result: The Cradle Applications menu is displayedFigure 6-2 App Launcher Screen4. On the Cradle Applications menu, click Cradle Firmware Update.5. Dock the MC18 inside the cradle.6. Double click FW File location. Result: The Select HEX box is displayed.

6 - 8 MC18 Product Reference Guide7. From the Select HEX box, select a firmware file and click OK.8. Click Program Firmware. A warning box displays Please don’t remove the device from the cradle until PW Update completes.9. Click OK to initiate the firmware update process.NOTE During the firmware initiation process, the application resets the cradle. If the following error box displays: Please manually rest the cradle and then press “OK” button. The user is required to manually reset the cradle.Perform this procedure to manually reset the cradle:a. Disconnect power from the power supply unit of the cradle.b. Reconnect power to the power supply unit of the cradle.c. Click OK before the LEDs on the cradle start glowing, to remove the error message and continue. Failing to click OK before the LEDs starts glowing will re-display the error message. If user fails continuously 5 times, the firmware update process stops.d. If application is successful, it will start downloading process as from step 6.

Special Considerations 6 - 91. After resetting the cradle, the application starts the firmware download process.2. When Download Complete is displayed on the screen, the firmware update process is completed successfully. Click Unlock Cradle to unlock and remove the MC18 from the cradle. Setting and Controlling the Cradle The Cradle Utility application allows to manually set and control cradle features.•Unlock: enables to set a 10 to 30 seconds time-out delay before the MC18 is releases from the cradle.•Cradle Information: Setting or retrieving the cradle ID and location (row, column and dispenser wall). •Setting the cradle charging rate: Depending on the cradle installation configuration, the store technician can configure each individual cradle slots to enable/disable fast charge. Each cradle can be configured NOTE Setting and Controlling the cradle can also be done through the Pocket Browser application.NOTE The cradle ID and location information and charge settings is retained across firmware upgrades.

6 - 10 MC18 Product Reference Guideto charge its docked terminal at 1Ah (normal charging mode - default setting) or 1.5Ah (fast charging mode). Use this procedure to set and control the cradle:1. Dock the MC18 inside the cradle.2. On the home screen of the MC18, double click the AppLauncer icon on the home screen of the MC18Result: The App Launcher screen is displayed,3. On the App Launcher screen, click Cradle Applications.Result: The Cradle Applications menu is displayedNOTE The cradle charging rate is retained across firmware upgrades.

Special Considerations 6 - 114. On the Cradle Applications menu, click Cradle Utility.5. Click the Settings tab to set the cradle information: a. Row ID: The cradle row number in the dispenser wall.b. Column ID: The cradle column number in the dispenser wall.c. Wall ID: The number of dispenser wall where the cradle is positioned.d. Unlock Period: The number of seconds that pass from the time the unlock signal is received to unlocking the MC18 from the cradle. e. Unlock: Press Unlock to manually unlock the MC18 from the cradle.f. LED: Check the LED box to enable the cradle LED indication.g. Smooth Effect: Check the Smooth Effect box to enable soft on/off blink of LED.h. LED Setting > On: The cradle LED is set to blink during unlock. Set the duration that the LED remains off.i. LED Setting > Off: The cradle LED is set to blink during unlock. Set the duration that the LED will remains off during a blink.j. LED Setting > Count: The cradle LED is set to blink during unlock. Set the number of blinks that the LED after receiving an unlock signal.k. Blink: Click to test the cradle LED operation.l. Write Data: Program the information shown on the screen to the cradle memory.m. Reset Row: Remove row information from the cradle memory.n. Reset Column: Remove column information from the cradle memory.

6 - 12 MC18 Product Reference Guideo. Read Data: Retrieve setting data from the cradle memory and display on the screen.p. Enable Fast Charge: Enable the cradle to charge the MC18 at a current of 1.5A (default setting is 1A)q. Exit: Exit the Cradle Applications menu.Performing Cradle Diagnostics1. On the home screen of the MC18, double click the AppLauncer icon. Result: The App Launcher screen is displayed.2. On the AppLauncer screen, double click Cradle Applications > Cradle Utility.3. Click the Diagnostics tab to perform the cradle diagnostics:a. Cycle Reading: Check the Cycle Reading box to perform continues diagnostics and display the cradle status information. During diagnostics, a progress bar is shown of the screen.b. Import Data: Click to save the recorded results of the diagnostics on a file.c. Read Data: Click to start performing diagnostics.Viewing Cradle Information1. On the home screen of the MC18, double click the AppLauncer icon. Result: The App Launcher screen is displayed.2. On the AppLauncer screen, double click Cradle Applications > Cradle Utility.

Special Considerations 6 - 133. Click the Info tab to read the cradle information:MC18 Hardware DiagnosticsMC18 has an in built diagnostics engine that test the following hardware sections:•Battery health in percentage•Battery remaining capacity in minutes•Battery remaining capacity in percent (while charging and discharging)•Battery manufacturing date•Time remaining in minutes to be put in cradle for ‘x’ minutes of shopping trip•Time since battery was replaced last•Duration in which the battery was charged during the current charge cycle•Time since last reboot.Use this procedure to view hardware diagnostics to the MC18NOTE Performing hardware diagnostics to the MC18 can also be done through the Pocket Browser application.

6 - 14 MC18 Product Reference Guide1. On the App Launcher screen, click Test Applications.Result: The Test Application menu is displayed2. Click DiagnosticApp. |Result: The Diagnostic Test App screen is displayed.Figure 6-3 Diagnostic Test App Screen

Special Considerations 6 - 15Soft Button PanelThe Soft Button Panel application enables to create a soft button panel at the lower part of the MC18 screen. The soft button panel includes three buttons that can be customize to perform the following basic keyboard operations: •Up•Down•Escape (Esc)•Enter•Left•RightUse this procedure to create and configure a soft button panel:1. From the home screen of the MC18, click Start > Programs > Soft Panel Settings.Figure 6-4 Soft Panel Settings Window2. Check the Enable Soft Key box to enable settings.3. Using the provided pallets, select the soft keys panel, buttons and puller color.4. Scroll to the button of the window and type the text that will display on each button.5. Use the drop menu to select the operation of each button.6. Click Save.

Special Considerations 6 - 173. Tap Start Demo to start the demonstration - the Welcome Shopper Screen is displayed.Figure 6-6 Shopper Welcome Screen4. Scan a product bar code to start shopping. Alternatively, turn the shopping dial left or right to view and select offers, tips and social media content or tap Start shopping to see your Basket Screen.Figure 6-7 Basket Screen5. On the basket screen, tap a navigation icon to display:•Lists: Select a shopping lists with your products. A shopping list created at the customer home will show and followed shopping.The status of the products is indicated by the following icons:

6 - 18 MC18 Product Reference Guide• : Product on your shopping list that was not purchased yet• : Product on your shopping list that you have purchased• : Product you have purchased that was not on your shopping list.Figure 6-8 Basket Screens•Basket: A list of all scanned products in your basket•Offers: List of special offers and location of the product on an aisleFigure 6-9 Offers Screen

Special Considerations 6 - 19•Spend: Weekly and monthly spending information and analysisFigure 6-10 Spend Screen• : Tap to return to shopper welcome screen• : Tap to display today’s spend information• : Tap to restart, quit or enable/disable notifications

CHAPTER 7 POCKET BROWSERIntroductionThis feature-rich, mobile application development tool is designed to allow Web developers to rapidly create robust mobile applications that can include a wide range of advanced data capture capabilities. Whether you want to streamline your warehouse, delivery or service operations, or enable more robust asset tracking or visibility, Pocket Browser will help you get your enterprise mobility solution up and running faster — and more cost efficiently.The Pocket Browser Developer Help provides detailed information about how to use each feature of the browser. Each feature includes a sample for you to use, however, please be aware that the sample does not necessarily show the only way to implement each feature.Pocket Browser enables developers and integrators to provide advanced Web-based solutions to select Microsoft® Windows Mobile and Windows CE mobile computers. PocketBrowser makes the most of enterprise-level applications while speeding up development time and reducing costs. With it, making the transition to web-based solutions is now fast, easy and affordable - especially in high-volume mobile environments.Pocket Browser is a software tool that extends the core rendering engine functionality of Microsoft PocketIE or Microsoft IE with Symbol Technologies application programming interfaces (APIs). It provides interfaces to the MC18 hardware and features using meta tags and Microsoft ActiveX® components designed specifically for Symbol Technologies systems. Pocket Browser offers easy integration with bar code scanners, RFID readers and other peripherals such as printers and magnetic stripe readers (MSR) for complete transaction processing.Sample ApplicationThe MC18 comes with a sample PocketBrowser v 3.1.0 applications factory-installed. The sample application is accessible from the Programs menu.To start PocketBrowser, select Start > Programs > Pocket Browser. The PocketBrowser window appears.

7 - 2 MC18 Product Reference GuideFigure 7-1 Sample PocketBrowser ScreenThe sample PocketBrowser provides the following information:•Battery level status bars•WLAN signal strength status bars•Battery Details:•Battery strength in percentage•Battery change / no charge status•WLAN details:•ESSID name•Signal •IP Address of the MC18•MAC address of the MC18The three buttons at the bottom of the screen:•UNLOCK/LOCK - Unlocks and locks the MC18 into the cradle•LEDS - Illuminates the cradle LEDs•QUIT - Exits the sample PocketBrowser applicationConfiguring the Pocket BrowserThe information on the Pocket Browser startup page can be configured by changing the Config.xml file (from the MC18 root directory, select Program Files > PocketBrowser > Config > Config.xml). Before launching the Pocket Browser for configuration, the MC18 must be connected to a network.Battery Status IndicatorWireless Signal Strength Indicator

CHAPTER 8 CRADLE INSTALLATIONIntroductionA system is comprised of a family of hardware devices interconnected through a WLAN radio backbone to the retail establishment’s server(s). The hardware devices are the MC18 mobile computers, single-slot or three slot cradles, power supplies and cables. A dispenser typically refers to a piece of furniture which has mounted to it the cradles, their power supplies, and cables.Customers (retail establishments) design their own dispensers to meet their particular floor space and display requirements. The information in this chapter should help a customer to design a dispenser and to understand the installation requirements.Installation of the Single-Slot CradleRemoving the Front CoverUse this procedure to remove the front cover:1. Loosen two captive screws securing the front cover to the base.Figure 8-1 Remove Screws2. Pull front cover away from base and then lift out of the base.IMPORTANT The MC18 cradles are NOT compatible with MC17 cradles and the MC17 cradles are NOT compatible with MC18 cradles.

8 - 2 MC18 Product Reference GuideFigure 8-2 Cover RemovalMounting the CradleThe charge cradle contains mounting holes in the back housing so that it can be bolted to supporting furniture. In addition, it comes with plugs and a variety of cable routing outlets. Cable outlets not used can be concealed with the plugs provided. Figure 8-3 provide the information required to design correct mounting holes for the charge cradles.Alignment Holes

Cradle Installation 8 - 3Figure 8-3 Cradle Mounting TemplateMounting holes (4)20.5 mm(0.80”)86 ± 0.2 mm(3.39 ± 0.01”)10 mm(0.40”)127 mm ± 0.4 mm(5.0” ± 0.02”)154 ± 0.2 mm(6.06” ± 0.01”)271.8 mm ± 0.7 mm(10.70” ± 0.03”)

8 - 4 MC18 Product Reference GuideFigure 8-4 Overall Depth of CradleWiring1. Install power supply, including AC line cord and power cable, into Decorative Housing.Figure 8-5 Connecting Power SupplyDepth of cradle:99 mm(3.9”)NOTE During installation ensure all interconnect cables are fully enclosed within the power supply or cradle enclosure.Power Cable 25-66420-01RPower Supply PWRS-14000-241R (inside Decorative Housing)

Cradle Installation 8 - 52. Insert power cable through a cable outlet of cradle back housing.3. Plug connector into power connector on printed circuit board.4. If more than one cradle, connect the interconnect cable from the first cradle to the second cradle.Figure 8-6 Daisy-Chaining Cradles5. Use plugs to cover un-used cable outlets.Figure 8-7 Cable Hole Plug InstallationAssembly1. Replace cover.2. Secure cover with screws.Interconnect Cable 25-66431-01R

8 - 6 MC18 Product Reference GuideFigure 8-8 Replace Cover3. Insert bar code target cover.4. Push target cover into front cover until it snaps into place.Figure 8-9 Replace Target Bar Code CoverNOTE Do not install the target cover until you are sure that you do not need to remove the front cover again.

Cradle Installation 8 - 7System CablingThere are some general limitations that must be taken into account when designing a dispenser and ordering hardware elements of a system:•No more than six cradles can be powered off of one power supply and power cable 25-66420-01R.•No more than 12 cradles can be powered off of one power supply and “Y” power cable 25-67592-01R.•No more than six cradles can be powered off each leg of the “Y” power cable.•A power supply cable runs from the power supply to one or two cradles.•Cradle interconnection cables run between each successive cradle in the chain.•The power supply is air cooled, and as such expects some circulation of fresh air around it. Do not enclose it in a small airtight enclosure.•Power supplies must be mounted in their natural, landscape orientation. They contain fans and their vents must allow for the free flow of air.•Power supplies should be mounted either above or below dispensers and entrance heads. Mounting of power supplies to the right or left is not preferred.•When laying out furniture, cable routing should be as direct as possible. Routing should follow vertical and horizontal runs through the modules. As part of each power supply that is shipped is a set of labels numbered 1 through 12. These labels are to be used to track the number of loads on a particular supply. Each label is affixed to the cradle interconnection cable when a cradle is added to the daisy chain. When all labels are used, the supply is fully loaded.Figure 8-10 shows how the maximum number of cradles can be cabled to a power supply using power cable 25-66420-01R.Figure 8-11 shows how the maximum number of cradles can be cabled to a power supply using the “Y” power cable 25-67592-01R. Note that there are only six cradles per leg of the power supply cable, and only 12 cradles in total.Figure 8-10 Maximum Number of Charge Cradles per Power Supply

8 - 8 MC18 Product Reference GuideFigure 8-11 Maximum Number of Charge Cradles per Power Supply with “Y” Power Cable

Cradle Installation 8 - 9Installation of the Three Slot CradleInstallation of the three slot cradle include the following mounting steps:•Selecting the mounting configuration (see Mounting Configurations on page 8-9)•Selecting the charging mode (see Charging Modes on page 8-11)•Mounting the power supply unit (see Mounting the Power Supply Unit on page 8-19)•Setting the cradle(s) (see Setting and Controlling the Cradle on page 6-9)Mounting ConfigurationsThree slot cradles can be installed in the following mounting configurations:•High Density (HD) configuration - Using HD cradles•Super High Density (SHD) configuration - Using SHD cradles•Desktop configuration - Using stand alone cradle(s) on a flat surfaceHigh Density ConfigurationThe cradle can be installed in high density configuration so that the display of the MC18 units is facing the user. In such configuration, cradles are installed in a vertical gap of 35mm between each other.Figure 8-12 Installation in High Density ConfigurationNOTE In high density configuration, the MC18 units have 10 Degrees forward-facing tilt that should be taken in consideration if furniture is planed to be placed in front of the dispenser wall.35mm

8 - 10 MC18 Product Reference GuideThe installation of the dispenser wall can be design so that it tilts backward slightly in the following angles:Figure 8-13 Dispenser Wall AnglesSuper High Density ConfigurationThe cradle can be installed in super high density configuration so that the display of the MC18 units is facing up. In such configuration, cradles are installed with vertical gap of 7mm from each other to allow more cradles per given area.Figure 8-14 Installation in Super High Density Configuration274 mm 301 mm 387 mm 499 mm0°5°10°10°7mm

Cradle Installation 8 - 11Desktop ConfigurationIn desktop configuration, the cradle can be placed on a flat tabletop or shelf in checkout locations or back room locations. Figure 8-15 Installation in Desktop ConfigurationCharging ModesThree slot cradles can be installed in the following charging modes:•Standard charging•Fast chargingThere are some general charging considerations that must be taken into account when designing a dispenser and ordering hardware elements of a system:Standard Charging Mode•In standard charging mode, no more than four cradles can be powered off of one power supply unit (p/n PWRS-14000-241R) using “Y” power cable (p/n 25-67592-01R or p/n 25-66210-01R), power extension cables (p/n CBL-MC18-EXINT1-01) and interconnect cables (p/n 25-66431-01R).•In standard charging mode, the current draw by each docked MC18 can reach a maximum of 1A.•Cable routing should be as direct as possible. Routing should follow vertical and horizontal runs through the modules.

8 - 12 MC18 Product Reference GuideFigure 8-16 shows how the four cradles can be cabled to a power supply unit in standard charging mode.Figure 8-16 Standard Charging Mode - Cable ConnectionsFast Charging Mode•In fast charging mode, no more than three cradles can be powered off of one power supply unit (p/n PWRS-14000-241R) using “Y” power cable (p/n 25-67592-01R or p/n 25-66210-01R), power extension cables (p/n CBL-MC18-EXINT1-01) and interconnect cable (p/n 25-66431-01R).•In fast charging mode, the current draw by each docked MC18 can reach a maximum of 1.5A.•Cable routing should be as direct as possible. Routing should follow vertical and horizontal runs through the modules. Figure 8-17 shows how the three cradles can be cabled to a power supply unit in fast charging mode.“Y” Power Cable 25-67592-01R or 25-66210-01RPower Extension Cable (p/n CBL-MC18-EXINT1-01)Power Supply Unit PWRS-14000-241RInterconnect Cable (p/n 25-66431-01R)

Cradle Installation 8 - 13Figure 8-17 Fast Charging Mode Cable Connections“Y” Power Cable 25-67592-01R or 25-66210-01RPower Extension Cable (p/n CBL-MC18-EXINT1-01)Power Supply Unit PWRS-14000-241RInterconnect Cable (p/n 25-66431-01R)

$8 - 14 MC18 Product Reference GuideMounting the Three Slot Cradle on a Dispenser WallThe cradle can be bolted to a dispenser wall or any supporting furniture using eight mounting holes. The back cover of the cradle has two access holes for routing power cables to \ from a power supply unit or adjacent cradle. Figure 8-18 provides a mounting template for cradle installation.Perform this procedure to mount the cradle on a dispenser wall:1. Use the wall mount template to plan and mark the screw locations on the dispenser wall.Figure 8-18 Three Slot Cradle - Mounting Template and Overall DepthCAUTION DO NOT connect more than four cradles to a single power supply unit.DO NOT connect the power supply unit to power outlet until all installation steps are completed.NOTE The following procedure is an example installation of three slot cradles in fast charging mode - high density configuration.7.2 mm (0.28”)Access HolesDepth of cradle 125 mm (3.9”)208.4 mm (8.2”)312 mm (12.28”)104.2 mm (4.1”)13.6 mm (0.53”)134.6 mm (5.3”)9.1 mm (0.35”)14.4 mm (0.56”)15.8 mm (0.63”)7.2 mm (0.28”)14.4 mm (0.56”)13.6 mm (0.53”)9.1 mm (0.35”)$

Cradle Installation 8 - 152. In all cradles, plug the power extension cable (p/n CBL-MC18-EXINT1-01) to free the connector on left slot.3. Plug interconnect cable (p/n 25-66431-01R) to free connector on right slot.Figure 8-19 Three Slot Cradle - Cable Connections4. On all the back covers, knock-out the stamped access hole(s).Figure 8-20 Three Slot Cradle - Stamped Access Hole(s)5. Route interconnect cables through access holes in back covers.Figure 8-21 Three Slot Cradle - Back Cover Cable RoutsPower Extension Cable(p/n CBL-MC18-EXINT1-01)Interconnect Cable(p/n 25-66431-01R)Stamped Access Hole(s)

8 - 16 MC18 Product Reference Guide6. Secure the back covers to cradles using six T10 Torx screws (supplied) Torque screws to 6 Kgf-cm (5.2 in-lb).Figure 8-22 Three Slot Cradle - Securing the Back Cover7. Insert the front cover removal tool into two slots, lever upwards and pull to remove front cover from cradle.Figure 8-23 Three Slot Cradle - Removing Front Cover8. Position the cradle on the dispenser wall and route all interconnect cables through the access holes in the dispenser wall.9. Fasten the cradle to the wall using eight screws (not supplied). Ensure to use additional wall mounting hardware, as needed, for safe mounting according to the wall type.Figure 8-24 Three Slot Cradle - Fastening the Cradle to a Wall

Cradle Installation 8 - 1710. Insert tabs on upper side of front cover into slots on cradle and rotate cover down until it snaps into place.Figure 8-25 Three Slot Cradle - Connecting the Front Cover11. Plug Power Extension Cable (p/n CBL-MC18-EXINT1-01) to interconnect cable (p/n 25-66431-01R).12. Plug “Y” cable (25-67592-01R) to Interconnect cables (p/n 25-66431-01R).13. Plug “Y” cable (25-67592-01R) to power supply unit.14. Secure power supply unit (p/n PWRS-14000-241R) to the back of the dispenser wall.12

8 - 18 MC18 Product Reference Guide15. Connect the power cord to the power supply unit and to a 110/220 VAC outlet.Figure 8-26 Three Slot Cradle - Connection to Power Supply Unit16. Place the socket onto the cradle and secure the four screws.17. Place the socket cover onto the cradle and secure the two screws.

Cradle Installation 8 - 19Mounting the Power Supply UnitThe power supply can be housed in an optional plastic housing, p/n PSS-3PS04-00R, to match the cradles and hide bare power supplies and cables. This section provides the information required to mount the plastic housingTo install the power supply unit inside the plastic housing:1. Use the mounting template of the power supply housing to plan and mark the screw locations on the dispenser wall.Figure 8-27 Power Supply Housing Mounting Template2. Feed cables through access holes in bottom housing.3. Plug connectors into power supply.4. Place power supply into bottom housing.5. Place two mounting brackets over power supply and secure each mounting bracket with two screws.NOTE The power supply unit should be mounted in landscape orientation.Power supplies must be mounted in their natural, landscape orientation. They contain fans and their vents must allow for the free flow of air.IMPORTANT The power supply unit is air cooled and requires circulation of free air around it. Do not enclose it in a small airtight enclosure other than plastic housing, p/n PSS-3PS04-00R.UP(View from Inside Housing)The depth of the fully-assembled power supply decorative housing is 81.23 mm (3.198”).10 mm(0.394”)38.1 mm(1.50”)135.9 mm(5.35”)115.9 mm(4.562”)254.0 mm(10.00”)68.4 mm(2.693”)109.4 mm(4.307”)

8 - 20 MC18 Product Reference GuideFigure 8-28 Power Supply Assembly6. Align top housing over bottom housing and secure using six screws.Figure 8-29 Top Housing InstallationAC line CordOutput CableMounting bracketScrewsBottom HousingTop HousingScrews

CHAPTER 9 APPLICATION DEPLOYMENTSoftware Installation on Development PCTo develop applications to run on the MC18, use one or all of the following:•Microsoft Visual Studio 2005/2008•Enterprise Mobility Developer Kit (EMDK) for C/C++•Enterprise Mobility Developer Kit (EMDK) for .NET•Enterprise Mobility Developer Kit (EMDK) for Pocket Browser•Windows CE Platform PSDK for MC18No•Active Sync v4.5/ WMDC v6.1•Device Configuration Package (DCP) for 8 v99.45.00xx.Refer to the Developer Guide, p/n 72E-71161-xx, for detailed information on the EMDKs.The Windows CE Platform SDK for the MC18xxc50 is used in conjunction with the EMDK for C to create Windows CE applications for the MC18. The Platform SDK installs a new Windows CE device type and its associated libraries onto the development PC.The Device Configuration Package (DCP) is required to create and download hex images that represent flash partitions to the MC18. The DCP includes the user documentation, flash partitions, Terminal Configuration Manager (TCM) and the associated TCM scripts.Device Configuration PackageUse this procedure to install the DCP for MC18xxc50:1. Download the DCP from the Support Central web site,http://www.motorolasolutions.com/support:a. On http://www.motorolasolutions.com/support, select Software Downloads.b. Select Mobile Computers and then select MC18.c. Select the Device Configuration Package (DCP).d. Save the .exe file to the development computer.

9 - 2 MC18 Product Reference Guide2. Locate the .exe file on the development computer, double-click the file, and follow the install screen prompts.3. Once installed, access the major components of the DCP from the Symbol Device Configuration Package (DCP) for MC18xxc50 program group of the Windows Start Menu.Platform SDKDifferent Platform SDKs are required for the Microsoft® Windows CE 7.0 Professional Core platforms. Use this procedure to download and install the appropriate Platform SDK:1. Download the appropriate Platform SDK from the Support Central web site, http://www.motorolasolutions.com/support:a. On http://www.motorolasolutions.com/support.com select Software Downloads.b. Select Mobile Computers and then select MC18.c. Select the Platform SDK.d. Save the .exe file to the development computer.2. Run the file and follow the screen prompts to install.Enterprise Mobility Developer KitsUse this procedure to install an EMDK:1. Download the EMDK from the Support Central web site,http://www.motorolasolutions.com/support:a. Onhttp://www.motorolasolutions.com/support, select Developer Downloads and sign in.b. Select Mobile Computers and then select MC18.c. Select the latest version of the Enterprise Mobility Developer Kit.d. Download the .exe file to the development computer.2. Double-click the executable file and follow the install screen prompts.Installing Other Development SoftwareDeveloping applications for the MC18 may require installing other development software such as application development environments on the development PC. Follow the installation instructions provided with this software.

Application Deployment 9 - 3DeploymentWith the appropriate accessory, software, and connection, the MC18 can share information with the host device. This section provides information about installing software and files on the MC18.Download/install software using:•ActiveSync / Windows Mobile Device Center•IPL.ActiveSyncUse ActiveSync or Windows Mobile Device Center to copy files from a host computer to the MC18. 1. Ensure that ActiveSync or Windows Mobile Device Center is installed and that a partnership has been created, see Chapter 4, Sync with Host Computer.2. Connect the MC18 to the host computer using the cradle, see Connecting the MC18 to a Host Computer on page 4-2 for connection information.3. On the host computer, select Start > All Programs > ActiveSync (or Windows Mobile Device Center).4. Select Explore (or File Management).Figure 9-1 ActiveSync Explorer5. Double-click the folder to expand the contents of the folder.

9 - 4 MC18 Product Reference GuideFigure 9-2 My Pocket PC Contents6. Use Explorer to locate the host computer directory that contains the file to download. Touch that directory in the left pane to display its contents in the right pane.7. Drag the desired file(s) from the host computer to the desired mobile device folder.•Program Files folder: files stored in this folder are discarded after a cold boot.•Application folder: files stored in this folder are retained after a cold boot.IPLUse IPL to download files onto the MC18, to download customized flash file system partitions to the MC18 and load hex files to the flash memory of the MC18.There are two types of updates supported by the MC18: partitions and files. The file system used by the MC18 is the same as the file system used on a desktop computer. A file is a unit of data that can be accessed using a file name and a location in the file system. When a file is replaced, only the contents of the previous file are erased. The operating system must be running for a file to be updated, so the IPL cannot perform individual file updates as it is a stand-alone program that does not require the operating system to be running.A typical partition is a group of files, combined into a single “partition” that represents a specific area of storage. Examples of partitions are the flash file systems such as Platform or Application. (Using the desktop computer comparison, these partitions are roughly equivalent to a C: or D: hard disk drive.) In addition to the “hard disk” partitions, some partitions are used for single items such as the operating system, monitor, or splash screen. (Again using a desktop computer comparison, these partitions are roughly the equivalent of the BIOS or special hidden system files.) When a partition is updated, all data that was previously in its storage region is erased - i.e. it is not a merge but rather a replacement operation. Typically, the operating system is not running when partitions are updated, so IPL can perform partition updates.Partition images for selected partitions can be created by TCM. All partition images suitable for use by IPL are in hex file format for transfer by TCM from the development computer to the MC18.Upgrade requirements:•The hex files to be downloaded (on development computer)•A connection from the host computer and the MC18 (either serial or wireless)

Application Deployment 9 - 5•• TCM (on development computer) to download the files.Once these requirements are satisfied, the MC18 can be upgraded by invoking IPL and navigating the menus.Updating ImagesThe MC18 contains tools that update all operating system components. All updates are distributed as packages and/or hex images. Update packages can contain either partial or complete updates for the operating system. Symbol Technologies distributes the update packages on the Support Central Web Site, http://www.motorolasolutions.com/support.Update an operating system component using one of the following:•OS Update•BootLoader•MSP OSUpdate LoaderOperating system component can be downloaded to the MC18 using the Temp folder.Using the Temp FolderTo initiate an update using the MC18 Temp folder:1. Go to the Support Central web site,http://www.motorolasolutions.com/support and download the appropriate update package.2. Connect the MC18 to a host computer using. See Connecting the MC18 to a Host Computer on page 4-2.3. Select Start > Settings > Control Panel.4. Select System icon.5. Select Memory tab.Figure 9-3 System Properties - Memory Tab6. Move the slider to the center position.

$9 - 6 MC18 Product Reference Guide7. Select OK.8. Using ActiveSync or Windows Mobile Device Center, copy the update package to the \Temp folder on the MC18.9. On the MC18, use Windows Explorer and navigate to the \Temp folder.10. Open the OSUpdate folder.11. Select the file: 18X0c70Ben_TEMP.12. When the Update Loader application finds the appropriate file, it loads the package onto the MC18. A progress bar displays until the update completes.13. When complete, the MC18 re-boots.BootloaderUse Bootloader to download hex files to the MC18 from a host computer via USB.MC18Use Bootloader to download customized flash file system partitions to the MC18 and load hex files to the flash memory of the MC18.To load the hex files on to the MC18 using USB:1. Download the USBDownload application from the Support Central web site. Follow the installation instructions with the application.2. Connect the MC18 to a host computer using. See Connecting the MC18 to a Host Computer on page 4-2.3. On the host computer, launch the USBDownload application.Figure 9-4 USB Download Window4. Simultaneously press the Power button and the 1 and 9 keys.$

Application Deployment 9 - 75. Immediately, as soon as the device starts to boot, press and hold the scan key. The Bootloader screen appears.Figure 9-5 Bootloader Menu1. Use the scan key to select Download from USB. 2. The Bootloader displays the following:Figure 9-6 Waiting for InputCAUTION To ensure a successful download, do not remove power from the MC18 while in Bootloader.

9 - 8 MC18 Product Reference GuideFigure 9-7 On the host computer, locate the hex files to download.Figure 9-8 Select Source File Window1. Select the hex files and the click Open.Figure 9-9 Select Hex File(s)NOTE One hex file or multiple hex files can be selected. To select multiple files, press the Ctrl key while selecting files. If selecting multiple files to download, USBDownload reads the header of the file and identifies the file type. If the Partition table file is among the files selected, then USBDownload downloads that file first. Similarly, USBDownload downloads the CPLD file last.18X0c70Ben_TEMP

Application Deployment 9 - 92. Click the LOAD button. The hex file(s) is downloaded to the device.Figure 9-10 Download Complete Screen3. On completion, press ENTER to return to the Bootloader main screen to select the next file to download.4. To exit Bootloader, select Exit from the Bootloader main screen and press ENTER.Bootloader Error DetectionWhile receiving data, Bootloader performs many checks on the data to ensure that the data is received correctly. If an error is detected, Bootloader immediately aborts the download, and reports the error on an error screen.This error message screen displays until a key is pressed. Once the screen is acknowledged, Bootloader returns to the main menu to wait for a new selection.To find the probable cause of the error, use the error number and/or the error text displayed on the screen to look up the error in Table 9-1.Table 9-1 IPL ErrorsError Text Error Number Probable CauseUnknown error -1 A general error occurred. Retry the download. If the failure persists, it is most likely due to a hardware failure; the MC18 requires servicing.Cancelled by user -2 The user canceled the download.Can't open the source -7 An error occurred opening the source device (either radio card or Serial port). Check source device connectivity and retry.Can't open the destination-8 An error occurred opening the destination device (either flash ROM or Power Micro). Retry the download. If the failure persists, it is most likely due to a hardware failure; the MC18 requires servicing.Can't read from the source device-9 The source device (either radio card or Serial port) could not be read from. Check source device connectivity and retry.Can't write to the destination device-10 The destination device (either flash ROM or Power Micro) could not be written to. Retry the download. If the failure persists, it is most likely due to a hardware failure; the MC18 requires servicing.

9 - 10 MC18 Product Reference GuideTransmission checksum error-11 An error occurred during transmission from the source device (either radio card or Serial port) and the checksum check failed. Check source device connectivity and retry.Readback checksum error-12 A checksum, generated from reading back data that was written to the destination device, was incorrect. An error during transmission or a write error to the destination device could cause this.There is no more heap space available-14 There is no more heap space available for the download procedure. Restart IPL and retry the download. If the failure persists, contact service with details of what is being downloaded.Insufficient data available to complete record-21 A Symbol HEX file download was attempted but the HEX file is invalid. Ensure the file is in Symbol HEX file format.Invalid Symbol HEX file -23 A Symbol HEX file download was attempted but the HEX file is invalid. Ensure the file is in Symbol HEX file format.Unrecognized or unsupported HEX record-24 The Symbol HEX file being downloaded contains an invalid or unrecognized HEX record. Ensure the file is in proper Symbol HEX file format.Invalid data in HEX file -25 The Symbol HEX file being downloaded contains invalid data. Ensure the file is in proper Symbol HEX file format with valid HEX data.Exceeded max size -26 The download file is too large to fit into the space allocated for it. Either make the file smaller or increase the space allocated for it by altering the partition table.Partition is not valid on this device-27 The downloaded file specifies a partition entry that does not exist on the device. Only download files that are valid for this device, or change the partition table so that the new file is valid on the device.Wrong destination code -28 A specific partition was chosen from the Main Menu (not Auto Select) but the file selected for download was for another partition. Ensure that the partition selected from the Main Menu matches the file selected for download.File type does not support IPL Auto Select-29 Monitor, Power Micro and Partition Table cannot be loaded with Auto Select. Select the appropriate area, and try again.Non-contiguous record found-30 A Symbol HEX file download was attempted but the HEX file is invalid. Ensure the file is in Symbol HEX file format.Timed Out - No data -31 IPL was waiting for data from the source device but timed out before receiving any. Check the source device connectivity and retry.Table 9-1 IPL Errors (Continued)Error Text Error Number Probable Cause

Application Deployment 9 - 11Mobility Services PlatformThe MSP Client Software is a set of software components that come pre-installed on the MC18.The MSP Client software consists of the following components:The RD Client provides support for MSP Staging functionality, provides support for the MSP Legacy Staging process, and provides support for backward-compatible legacy MSP 2.x Legacy Staging functionality.The MSP Agent provides MSP Provisioning functionality and Control functionality when used with MSP 3.2 Control Edition.Refer to the Mobility Services Platform 3.2 User’s Guide, p/n 72E-100158-06, for instructions for using the Rapid Deployment and MSP Agent clients.Creating a Splash ScreenA custom splash screen can be created and loaded onto the MC18. To create a custom splash screen:1. Create a .bmp file using a graphic program with the following specifications:•Size: 216 (W) x 320 (H).•Colors: 256.2. Modify the bitmap file and save.To load the splash screen:1. Convert the bmp file into a hex file using the OSUpdate Package Builder that is part of MSP. 2. Copy the hex file to the MC18 using BootLoader. Fail: Buffer Overrun -32 The serial port device could not keep up with incoming data. Retry the serial download with a lower baud rate.Partition Table not Valid -33 The size of flash memory is different than that described in the partition table. Retry the download with the correct partition table file.Invalid file format -34 The file format is invalid. Only Symbol HEX files are supported by IPL.Table 9-1 IPL Errors (Continued)Error Text Error Number Probable Cause

$9 - 12 MC18 Product Reference GuideOS UpdateWhen operating system images are updated, new update images will be available as part of the Device Configuration Package (DCP) on the Support Central web site at: http://supportcentral.motorola.com.Use this procedure to load a new operating system using OS Update:1. Download the latest DCP for the MC18 or MC18A from the Support Central web site. See for Device Configuration Package on page 9-1 detailed instructions.2. Connect the MC18 to a host computer (see Connecting the MC18 to a Host Computer on page 4-2).3. Use a remote control software on the host computer to view the CE desktop (see Connecting the MC18 to a Host Computer on page 4-2) for more information.4. Open your ActiveSyncRemoteDisplay application on your desktop to give you a remote view to the WinCE device.5. Select Start > Settings > Control Panel. The Control Panel window appears.6. Click the System icon. The System Properties window appears.7. Click the Memory tab.8. Move the slider bar towards the right to increase total Storage memory to around 36000KB total.Figure 9-11 Memory Tab9. Select OK to close the System Properties window.10. Close the Control Panel window.11. On the host computer, open a Windows Explorer window and navigate to the C:\Program Files\Symbol Device Configuration Packages\MC18xxc50Ben\V1.x folder.12. In the ActiveSync or Windows Mobile device Center window, click the Explore or File Management to explore the MC18 file directories.$

Application Deployment 9 - 13Figure 9-12 Explorer Window13. Copy the /OSupdate folder to the /Temp folder on the MC18.14. Using the remote control software, navigate to /Temp/OSUpdate folder on the MC18. Select View > Details to display the whole filename.Figure 9-13 Temp Directory15. Double-click the 18X0c70Ben_TEMP filename to launch the OSUpdate utility.16. Once the update is competed the MC18 automatically cold boots.17. Remove the MC18 from the cradle and re-insert after approximately one minute.

$9 - 14 MC18 Product Reference GuideFlash StorageIn addition to the RAM-based storage standard on Windows CE mobile computers, the MC18 is also equipped with a non-volatile Flash-based storage area which can store data (partitions) that can not be corrupted by a cold boot. This Flash area is divided into two categories: Flash File System (FFS) Partitions and Non-FFS Partitions.FFS PartitionsThe MC18 includes two FFS partitions. These partitions appear to the MC18 as a hard drive that the OS file system can write files to and read files from. Data is retained even if power is removed.The two FFS partitions appear as two separate folders in the Windows CE file system and are as follows:•Platform: The Platform FFS partition contains Symbol-supplied programs and Dynamic Link Libraries (DLLs). This FFS is configured to include DLLs that control system operation. Since these drivers are required for basic MC18 operation, only experienced users should modify the content of this partition.•Application: The Application FFS partition is used to store application programs needed to operate the MC18.Working with FFS PartitionsBecause the FFS partitions appear as folders under the Windows CE file system, they can be written to and read like any other folder. For example, an application program can write data to a file located in the Application folder just as it would to the Windows folder. However, the file in the Application folder is in non-volatile storage and is not lost on a cold boot (e.g., when power is removed for a long period of time).Standard tools such as ActiveSync or Windows Mobile Device Center can be used to copy files to and from the FFS partitions. They appear as the “Application” and “Platform” folders to the ActiveSync explorer. This is useful when installing applications on the MC18. Applications stored in the Application folder are retained even when the MC18 is cold booted.There are two device drivers included in the Windows CE image to assist developers in configuring the MC18 following a cold boot: RegMerge and CopyFiles.RegMerge.dllRegMerge.dll is a built-in driver that allows registry edits to be made to the Windows CE Registry. Regmerge.dll runs very early in the boot process and looks for registry files (.reg files) in certain Flash File System folders during a cold boot. It then merges the registry changes into the system registry located in RAM.Since the registry is re-created on every cold boot from the default ROM image, the RegMerge driver is necessary to make registry modifications persistent over cold boots.RegMerge is configured to look in the root of two specific folders for .reg files in the following order:\Platform\ApplicationRegmerge continues to look for .reg files in these folders until all folders are checked. This allows folders later in the list to override folders earlier in the list. This way, it is possible to override Registry changes made by the$

$Application Deployment 9 - 15Platforms partitions folders. Take care when using Regmerge to make Registry changes. The DCP for MC18xxc50 contains examples of .reg files. Typically, do not make modifications to registry values for drivers loaded before RegMerge. However, these values may require modification during software development. Since these early loading drivers read these keys before RegMerge gets a chance to change them, the MC18 must be cold booted. The warm boot does not re-initialize the registry and the early loading driver reads the new registry values.Do not use Regmerge to modify built-in driver registry values, or merge the same Registry value to two files in the same folder, as the results are undefined.CopyFilesWindows CE expects certain files to be in the Windows folder, residing in volatile storage. Windows CE maintains the System Registry in volatile storage. CopyFiles copies files from one folder to another on a cold boot. Files can be copied from a non-volatile partition (Application or Platform) to the Windows or other volatile partition during a cold boot. During a cold boot CopyFiles looks for files with a .CPY extension in the root of the Platform and Application FFS partitions (Platform first and then Application). These files are text files containing the source and destination for the desired files to be copied separated by “>”. The following example from the file application.cpy is contained on the demo application partition included in the DCP for MC18xxc50. Files are copied to the Windows folder from the Flash File System using copy files (*.cpy) in the following order:\Platform\ApplicationExample:\Application\ScanSamp2.exe>\Windows\ScanSamp2.exeThis line directs CopyFiles to copy the ScanSamp2.exe application from the \Application folder to the \Windows folder.Non-FFS PartitionsNon-FFS Partitions include additional software and data pre-loaded on the MC18 that can be upgraded. Unlike FFS Partitions, these partitions are not visible when the operating system is running. They also contain system information. Non-FFS partitions include the following:•Windows CE: The complete Windows CE operating system is stored on Flash devices. If necessary, the entire OS image may be downloaded to the MC18 using files provided by Symbol Technologies. The current OS partition on the MC18 is included as part of the TCM installation package. Any upgrades must be obtained from Symbol Technologies. This partition is mandatory for the MC18. •Splash Screen: a bitmap smaller than 16 kb (and limited to 8 bits per pixel) is displayed as the MC18 cold boots. •IPL: This program interfaces with the host computer and allows downloading via cradle or serial cable any or all of the partitions listed above, as well as updated versions of IPL. Use caution downloading NOTE Regmerge only merges the .reg files on cold boots. The merge process is skipped during a warm boot.NOTE 8 bits per pixel only applies to splash screen images. Once Windows CE is running, the color density is 16 bits per pixel.$

9 - 16 MC18 Product Reference Guideupdated IPL versions; incorrect downloading of an IPL causes permanent damage to the MC18. IPL is mandatory for the MC18.•Partition Table: Identifies where each partition is loaded in the MC18.Downloading Partitions to the MC18TCM is used to specify a hex destination file for each partition and download each file to the MC18. This download requires a program loader stored on the MC18. The MC18 comes with a program loading utility, Initial Program Loader (IPL), stored in the MC18’s write-protected flash.

CHAPTER 10 MAINTENANCE AND TROUBLESHOOTINGIntroductionThis chapter includes instructions on cleaning and storing the MC18, battery maintenance and provides troubleshooting solutions for potential problems during MC18 operating.Maintaining the MC18For trouble-free service, observe the following tips when using the MC18:•Protect the MC18 from temperature extremes.•Do not store or use the MC18 in any location that is extremely dusty, damp, or wet.•Use a soft lens cloth to clean the scan exit window of the MC18. If the surface of the MC18 screen becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution. Do not use bleach or ammonia.•Take care not to scratch the screen of the MC18.•The display of the MC18 contains glass. Take care not to drop the MC18 or subject it to strong impact.Battery Safety Guidelines•The area in which the MC18 units are charged should be clear of debris and combustible materials or chemicals. Particular care should be taken where the device is charged in a non-commercial environment.•Do not use incompatible batteries and chargers. If you have any questions about the compatibility of a battery or a charger, contact Symbol Technologies Global Customer Support. See Service Information on page xiv for contact information.•Do not crush, puncture, or place a high degree of pressure on the battery.•Follow battery usage, storage, and charging guidelines found in the MC18 Quick Reference Guide.•Improper battery use may result in a fire, explosion, or other hazard.

10 - 2 MC18 Product Reference Guide•To charge the mobile device battery, the battery and charger temperatures must be between +32°F and +104°F (0°C and +40°C) •Do not disassemble or open, crush, bend or deform, puncture, or shred.•Severe impact from dropping any battery-operated device on a hard surface could cause the battery to overheat.•Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.•Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, or expose to fire, explosion, or other hazard.•Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or near a radiator or other heat source. Do not place battery into a microwave oven or dryer.•Battery usage by children should be supervised.•Please follow local regulations to promptly dispose of used re-chargeable batteries.•Do not dispose of batteries in fire.•Seek medical advice immediately if a battery has been swallowed.•In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice.•If you suspect damage to your equipment or battery, call Symbol Technologies Global Customer Support to arrange for inspection. See Service Information on page xiv for contact information.Long Term StorageWhen storing the MC18 for a long period of time it is recommended to remove the battery.When returning the MC18 to everyday operation, install a fully charged battery.CleaningMaterials Required•Alcohol wipes•Lens tissue•Cotton tipped applicatorsCAUTION Always wear eye protection.Read warning label on compressed air and alcohol product before using.If you have to use any other solution for medical reasons please contact Symbol Technologies for more information.WARNING!Avoid exposing this product to contact with hot oil or other flammable liquids. If such exposure occurs, unplug the device and clean the product immediately in accordance with these guidelines.

Maintenance and Troubleshooting 10 - 3•Isopropyl alcohol•Can of compressed air with a tube.Cleaning the MC18HousingUsing the alcohol wipes, wipe the housing including the scan key.DisplayThe display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of liquid around the edges of the display. Immediately dried the display with a soft, non-abrasive cloth to prevent streaking.Scan Exit WindowWipe the scan exit window periodically with a lens tissue or other material suitable for cleaning optical material such as eyeglasses.Power Connector1. Remove the main battery from MC18. See Removing the Battery on page 1-9.2. Install the battery cover.3. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.4. Repeat at least three times.5. Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.6. Use a dry cotton tipped applicator and repeat steps 3 through 6.7. Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the surface.8. Inspect the area for any grease or dirt, repeat if required.Cleaning Cradle ConnectorsUse this procedure to clean the connectors on a cradle:1. Remove power from the cradle.2. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.3. Rub the cotton portion of the cotton tipped applicator along the pins of the connector. Slowly move the applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the connector.4. All sides of the connector should also be rubbed with the cotton tipped applicator.CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.

10 - 4 MC18 Product Reference Guide5. Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the surface. 6. Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.7. If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.8. Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry before applying power to cradle.If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry humidity requires less drying time.Cleaning FrequencyThe cleaning frequency is up to the customer’s discretion due to the varied environments in which the MC18 units are used. They may be cleaned as frequently as required. However when used in dirty environments it may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is pointed away from your face.

Maintenance and Troubleshooting 10 - 5TroubleshootingMC18Table 10-1 Troubleshooting the MC18Problem Cause SolutionMC18 does not turn on. Battery not charged. Charge or replace the battery in the MC18.Battery not installed properly.Ensure battery is installed properly. See Installing the Battery on page 1-8.System crash. Perform a warm boot. If the MC18 still does not turn on, perform a cold boot. See Resetting the MC18 on page 1-16.Battery did not charge. Battery failed. Replace battery. If the MC18 still does not operate, try a warm boot, then a cold boot. See Resetting the MC18 on page 1-16.MC18 removed from cradle before charging completed. Insert the MC18 into the cradle and begin charging. The battery fully charges in approximately four hours.Ambient temperature of the cradle is too warm or too cold.The ambient temperature must be between 0 °C and 40 °C (32 °F and 104 °F).During data communication, no data was transmitted, or transmitted data was incomplete.MC18 unplugged from host computer during communication.Reconnect the programming cable to the host computer and re-transmit.Communication software was incorrectly installed or configured.Ensure that Microsoft ActiveSync 4.5 / Windows Mobile Device Center 6.1 or greater is installed on the host computer.

10 - 6 MC18 Product Reference GuideMC18 turns itself off. MC18 is inactive. The MC18 turns off after a period of inactivity. If the MC18 is running on battery power, this period can be set to 1, 2, 3, 4, 5 minutes.If the MC18 is running on external power, this period can be set to 1, 2, 3, 5, 10, 15 and 30 minutes.Check the power settings by selecting Start > Settings > Control Panel > Power icon > Advanced tab. Change the setting if you need a longer delay before the automatic shutoff feature activates.Battery is depleted. Place the MC18 in the cradle to re-charge the battery.Battery is not inserted properly.Insert the battery properly (see Installing the Battery on page 1-8).The MC18’s battery is low and it powers down to protect memory content.Place the MC18 in the cradle to re-charge the battery.A message appears stating that the MC18 memory is full.Too many files stored on the MC18.Delete unused memos and records. You can save these records on the host computer.Too many applications installed on the MC18.If you have installed additional applications on the MC18, remove them to recover memory.Select Start > Settings > Control Panel > Remove Programs icon.Select the unused program and select Remove.The MC18 does not accept scan input.Scanning application is not loaded.Verify that the MC18 is loaded with a scanning application. See the System Administrator.Unreadable bar code. Ensure the symbol is not defaced.Distance between imager exit window and bar code is incorrect.Move the MC18 closer or further from the bar code to the proper scanning range.MC18 is not programmed for the bar code.Verify that the MC18 can read the type of bar code being scanned (See Technical Specifications). Ensure that the bar code parameters are set properly for the bar code being scanned.MC18 is not programmed to generate a beep.Click Start > Programs > CtPanel > Audio Settings and verify that a beep on a good decode is used and the Beeper Volume is not set to 0.Battery is low. If the scanner is still not reading symbols, contact the distributor or service.Table 10-1 Troubleshooting the MC18 (Continued)Problem Cause Solution

Maintenance and Troubleshooting 10 - 7CradlesDuring USB data communications, no data was transmitted, or transmitted data was incomplete.Incorrect cable connection.See Connecting the MC18 to a Host Computer on page 4-2.Communications software is not installed or configured properly.Perform setup as described in Chapter 8, Cradle Installation.Ensure that a sync program is installed on the host computer.Cannot sync with Host ComputerHost computer not configured properly.Ensure that sync program on the host computer is set to allow USB connections. See Chapter 4, Sync with Host Computer for more information.Table 10-1 Troubleshooting the MC18 (Continued)Problem Cause SolutionTable 10-2 Troubleshooting the CradlesSymptom Possible Cause SolutionMC18 battery is not charging.MC18 was removed from cradle or cradle was unplugged from AC power.Ensure cradle is receiving power. Ensure MC18 is seated correctly. Confirm main battery is charging. The battery fully charges in approximately four hours.View battery status by selecting Start > Settings > Control Panel > Power icon.Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery (see Installing the Battery on page 1-8).The MC18 is not fully seated in the cradle.Remove and re-insert the MC18 into the cradle, ensuring it is firmly seated. Ambient temperature of the cradle is too warm or too cold.Move the cradle to an area where the ambient temperature is between 0 °C and 40 °C (32 °F and 104 °F).It is taking longer than four hours to charge the MC18.MC18 is not optimized for low radio signal strength.Refer to Tips for Improving Battery Charge Time on page 6-3 for information on optimizing the MC18.

APPENDIX A TECHNICAL SPECIFICATIONSTechnical SpecificationsThe following tables summarize the MC18’s intended operating environment and general technical hardware specifications.Table A-1 Technical SpecificationsItem DescriptionPhysical and Environmental CharacteristicsDimensions (H x L x W) 3.12 in. x 8.07 in. x 2.94 in. (7.95 cm x 20.5 cm x 7.47 cm)Weight 297 g (10.47 oz) with batteryKeys Single scan key Display Color LCD, 4",480x800 WVGA resolution, 16 bits/pixel RGB, 450 Nits LED backlight, capacitive touch screenSpeaker 2W speakerMain Battery “Gifted” battery, rechargeable 3.7 VDC Lithium Ion battery. Standard capacity: 2,590mAh. Performance CharacteristicsCPU TI OMAP4430 (MPA3), Dual Core, 800MHzOperating System Windows CE 7 Professional, Microsoft Internet Explorer CE 7MemoryConfiguration: Flash - 2GB, RAN - 512MBHigh Memory Configuration: Flash - 4GB, RAN - 1GBApplication Development EMDK for C, EMDK for .NET extended to include MC18 specific APIs. EMDKs are available through Support Central web site

A - 2 MC18 Product Reference GuideData Capture Method Imager (SE4710) with red LED Illumination and LED dot aim pattern.Imaging rate: 30 Frames per second, 1280p x 800pImager SafetyIEC/FDA Class 1 in accordance with IEC/EN 60825-1 & 21 CFR 1040.10 & 11 (Laser Notice No. 50)User EnvironmentOperating Temperature 0° C to 40° C (32° F to 104° F)Storage Temperature -20° C to 60° C (-4° F to 140° F)Battery Charging Temperature 0° C to +40° C (32° F to 104° F) ambient temperature range.Humidity 40° C (RH 10% - 95%) Non-condensingFlammability UL94V1Drop Specification Multiple 4 ft.(1.2 m) drops to tile linoleum over concrete across operating temperature rangeSealing Liquid penetration per “A4T Casual Spill Test Spec” document number 71-98611-01. Applies ONLY with battery installed.ESD ± 20k VDC air discharge± 10k VDC contact dischargeInterface/ CommunicationsWLAN radio TI / 1273L - Wi-Fi IEEE® 802.11a/b/g/n with internal antennaOperating Channels:Channel 1 - 13 (2412 - 2472 MHz)Actual operating frequencies depend on regulatory rules and certification agency.Authentication:EAP-TTLS authentication with tunnel types CHAP, MSCHAP, MSCHAPv2, PAP, MD5, EAP-TLS, PEAP-TLS authentication with tunnel types TLS, MSCHAPv2, and GTC, LEAP, EAP-FAST authentication with tunnel types TLS, MSCHAPv2, and GTCon, EAP-AKA , WAPI Encryption: None, 128-bit AES, TKIP, WEP-128, WEP-40/65Bluetooth Communications TI / 1273L - MS stack 2.1USB USB 2.0 Client for Microsoft ActiveSync or Windows Mobile Device Center, for service and maintenanceRegulatoryElectrical Safety Certified to UL/cUL 60950-1, IEC 60950-1 ; IEC 62471:2006/EN62471:2008 (LED Safety Report)EMI/RFI North America: FCC Part 15 Subpart Bclass BCanada: ICES 003 Class BEU: EN55022 Class B, EN 301 489-1, EN301 489-17, EN61000-4-3/-3-2/-3-3Table A-1 Technical Specifications (Continued)Item Description

Technical Specifications A - 3FCC RF FCC Part 15 subpart C and E , RSS 210 Anex 8 and 9, EN 300 328, EN 301 893, AS/NZS 426Electrical Safety/ Laser Safety Certified to UL/cUL 60950-1, EN/IEC 60950-1 IEC 62471:2006 and EN 62471:2008 (LED Safety Report).EMI/RFI North America: FCC Part 15 Subpart B class B Canada: ICES 003 Class B EU: EN55022 Class B, EN 301 489-1, EN 301 489-17, EN61000-4-3/-3-2/-3-3Australia: AS/NZS CISPRA 22 Imager Decode Capability The SE4710 2D supports barcode symbologies listed below (The specific engine configuration is identified / readable in the system configuration).•Code 39: Trioptic Code 39UPC/EAN: UPCA (+ add-on), UPCE (+ add-on), UPCE1, EAN-8, EAN-13 (+ add-on), JAN-8 (Note: This is supported but not handled separately from EAN8 or EAN 13), JAN-13 (+ add-on), SBN / Bookland (+ISBN 13), ISSN, Coupon Codes including GS1 Databar Expanded Format.•Code 128: ISBT-128, UCC/EAN 128, GS1-128 (Note this is the new name for EANUCC-128)•Code 93•MSI•Codabar: ABC, Ames•2 of 5: Interleaved 2 of 5 / ITF, Discrete 2 of 5, IATA, Chinese 2 of 5, Code 11, Matrix 2 of 5•Korean 3 of 5•RSS/GS1 data bar: GS1-DataBar (Previously known as RSS), GS1-DataBar Limited, GS1-DataBar Expanded (Including stacked)•2D symbologies•PDF-417: Macro PDF, Macro Micro PDF, Composite, Composite C, Composite AB•Data Matrix: GS1-Datamatrix•QR code: Micro QR, GS1-QR code•Aztec•Maxicode•Han Xin (Chinese Sensible Code)•Postal codes: Linked Aztec, US Planet, US Postnet, US Intelligent Mail, Royal Mail 4 State, USPS 4CB/OneCode/Intelligent Mail, UPU FICS Postal, UK Postal, Japan Postal, Australian Postal, Canada Post, Netherlands KIX Code•Image capture•Signature captureTable A-1 Technical Specifications (Continued)Item Description

A - 4 MC18 Product Reference GuideThree Slot CradleSingle-Slot CradleTable A-2 Cradle SpecificationsItem DescriptionOperating Temperature 0° C to +50° C (32° F to 122° F)Storage Temperature -40° C to 70° C (-40° F to 158° F)Battery Charging Temperature 0° C to +40° C (32° F to 104° F) ambient temperatureHumidity 5% to 95% non-condensingSize (H x L x W) 129 mm x 134 mm x 310 mm (5 in x 5.2 in x 12.2 in)WeightPower Supply 12.0 VDC,9.0 AElectrostatic Discharge (ESD) ±15 kV air discharge, ± 8 kV contact dischargeTable A-3 Cradle SpecificationsItem DescriptionOperating Temperature 0° C to +50° C (32° F to 122° F)Storage Temperature -40° C to 70° C (-40° F to 158° F)Battery Charging Temperature 0° C to +40° C (32° F to 104° F) ambient temperatureHumidity 5% to 95% non-condensingSize (L x W x H) 98 mm x 127 mm x 272 mm (4 in. x 5 in. x 10.7 in.)Weight 652 g (23 oz)Power Supply 12.0 VDC,9.0 AElectrostatic Discharge (ESD) ±15 kV air discharge, ± 8 kV contact discharge

Technical Specifications A - 5MC18 Interface Connector Pin-OutsFigure A-1 Power Connector Pin-OutsFigure A-2 Sync Connector Pin-OutsTable A-4 Power Connector Pin-Outs PIN Signal Name Function1 GND Ground2 TX Transmit Output to Cradle3 RX Receive Input from Cradle4 +5V Input power.Table A-5 Sync Connector Pin-Outs PIN Number Signal Name Function1USB_PWR +5 VDC2 USBA0_OTG_DP USB DATA +3 Reserved Not Used4 USBA0_OTG_DM USB DATA -Pin 1Pin 1 Pin 5 Pin 7Pin 3Pin 2 Pin 6 Pin 8Pin 4

A - 6 MC18 Product Reference Guide5 Sys_Boot5 Not Used6 GND Forces system to cold boot from USB7 UART4_TXD Debug Transmit Output8 UART4_RXD Debug Receive InputTable A-5 Sync Connector Pin-Outs (Continued)PIN Number Signal Name Function

Technical Specifications A - 7Cable SpecificationsPower Supply Cable, Y-typeThe 16 AWG wire should have the following specifications: UL1007, 300 Volt, PVC, -40° C to 80° C operating temperature.Cradle Interconnection CableThe 16 AWG wire should have the following specifications: UL1007, 300 Volt, PVC, -40° C to 80° C operating temperature.Table A-6 Wire Run List & SpecificationsWire Color AWGConnector 1Molex 39-01-2060 housing; 4x, 39-00-0211 contactsConnector 2Molex 39-01-2025 housing; 2x, 39-00-0211 contactsConnector 3Molex 39-01-2025 housing; 2x, 39-00-0211 contactsFunctionRed 16 1 1 (+) termBlack 16 6 2 (-) termRed 16 2 1 (+) termBlack 16 5 2 (-) termTable A-7 Wire Run List & SpecificationsWire Color AWGConnector 1Molex 39-01-2025 housing; 2x, 39-00-0211 contactsConnector 2Molex 39-01-2025 housing; 2x, 39-00-0211 contactsFunctionRed 16 1 1 (+) termBlack 16 2 2 (-) term

APPENDIX B APP LAUNCHER CONFIGURATIONConfigurationThe menu on the App Launcher window can be modified to display and launch any application on the MC18.Figure B-1 Default App Launcher WindowUse this procedure to customize the App Launcher menu:1. Sync the MC18 with a host computer (SeeChapter 4, Sync with Host Computer).2. Copy the file launcher.reg from the /Application folder on the MC18 to a local directory on the host computer.3. Open the file using a text editor.

$B - 2 MC18 Product Reference Guide4. The following lists the five default menu items that appear on the App Launcher display. Note that Exit menu item is not listed in the registry file.[HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog1]"Description"="RD Client""Name"="\\windows\\rdclient.exe""Command"=""[HKEY_CURRENT_USER\Software\Motorola\AppLauncher\Profiles\DefaultProf\Default\Programs]"Description"="SPB""Name"="\\program files\\SPB2_CE.exe""Command"=""[HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog3]"Description"="Device Info""Name"="\\Windows\\DeviceInfoApp.exe""Command"=""[HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog4]"Description"="MC18-Scan""Name"="\\Application\\MC18-Scan.EXE""Command"=""[HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog5]"Description"="Reset""Name"="\\Windows\\WarmBoot.EXE""Command"=""Use this procedure to add a sixth item to the list, enter the following after the warm boot entry:[HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog6]"Description"="Control Panel""Name"="\\Windows\\CtlPanel.EXE""Command"=""1. Save the registry file.2. Copy the file back to the /Application folder on the MC18.3. Cold boot the MC18.$