Starkey Laboratories 24MFA Starkey Hearing Technologies Remote Microphone+, Model 900 User Manual

Starkey Laboratories Inc Starkey Hearing Technologies Remote Microphone+, Model 900

User Manual

OPERATIONS MANUALMicrophone +Remote
Table of ContentsOverview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 2Basic Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6Daily Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8Wearing the Remote Mic + � � � � � � � � � � � � � � � � � � � � � � 10Pairing with Hearing Aids � � � � � � � � � � � � � � � � � � � � � � � 11Pairing with Bluetooth Devices � � � � � � � � � � � � � � � � � � � 13Using the Input Mode Button � � � � � � � � � � � � � � � � � � � � 14Remote Microphone � � � � � � � � � � � � � � � � � � � � � � � � � � � 14Bluetooth Phone and Audio � � � � � � � � � � � � � � � � � � � � � 15Teleloop System � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17FM System � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17Line-In � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17Start/Stop Audio Streaming � � � � � � � � � � � � � � � � � � � � � 18Assembling the Power Adapter � � � � � � � � � � � � � � � � � � � 19Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 20Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23Regulatory Notices � � � � � � � � � � � � � � � � � � � � � � � � � � � � 27
Overview | 3 2 | OverviewStarkey Hearing Technologies Remote Microphone + is designed to stream audio from different audio sources directly to your 2.4 GHz wireless hearing aids. When worn by a distant speaker in noisy environments, the Remote Mic + functions as an assistive listening device. The Remote Mic + can also interface with the following audio sources:• Bluetooth A2DP profile (for example, music)• Bluetooth Handsfree profile (phone calls)• Teleloop systems• FM systems• Line-in audioPackage Contents• Remote Mic +• Power Adapter• USB-to-microUSB cable• Operations ManualOptional Accessories• Europin FM receiver• Line-In Cable (part #91259-000)• Lanyard (part #91324-000)Streaming – Audio or sound transmitted wirelessly from the Remote Mic + directly to your hearing aids.4215376891. Multi-Function Button2. MicroUSB Jack3. Volume Buttons4. Status Indicator LED5. Clip6. Input Mode LEDs7. Input Mode Button8. Microphone9. FM Receiver Jack
Overview | 5 4 | OverviewOverviewTip: Stream Volume can also be adjusted via the Thrive Hearing Control app, Starkey Hearing Technologies Remote, and/or hearing aid user controls. Review your hearing aid operation manual or contact your hearing professional for details on your particular system setup.1. Multi-Function Button • Controls operational state of Starkey Hearing Technologies Remote Microphone +2. MicroUSB Jack• Recharges via USB-to-microUSB cable• Plays line-in audio via optional cable 3. Volume Buttons• Press and release to adjust stream volume4. Status Indicator LED• Identifies the operational state of the Remote Mic +5. Clip• Affixes Remote Mic + to clothing or lanyard6. Input Mode LEDs7. Input Mode Button• Changes audio source8. Microphones• Picks up speaker’s voice during remote mic use• Picks up your voice during Bluetooth phone calls9. FM Receiver Jack• Accepts Europin FM ReceiversLED OPERATIONAL STATEOff Power is offSlow Pulsing Green Power is on, but no active Bluetooth connectionSlow Pulsing Blue Power is on plus an active Bluetooth connectionICON AUDIO SOURCERemote Microphone (refer to page 14)Bluetooth Phone and Audio (refer to page 15)Teleloop (refer to page 17)FM System (refer to page 17)Line-In (refer to page 17)Slow Pulsing RedLow battery conditionSolid Red Possible fault condition
Basic Use | 7 6 | Basic UseBasic Use1. To turn on Starkey Hearing Technologies Remote Microphone +, press the multi-function button for 2 seconds and release when the green LED appears.2. Ensure your hearing aids are powered on. • Note: Prior to streaming audio for the first time, your hearing aids will need to be paired to the Remote Mic +. Refer to Pairing with Hearing Aids on page 11. 3. To start audio streaming, • Open Thrive Hearing Control and select Start Streaming.• Refer to Start/Stop Audio Streaming on page 18 for additional options.4. To change the audio source, press and release the input mode button. Repeat until you reach the desired input mode.5. To access audio from a Bluetooth device , it must be connected to the Remote Mic + (denoted by a slow pulsing blue status indicator LED). • Note: Prior to streaming Bluetooth audio for the first time, pair your Bluetooth device with the Remote Mic +. Refer to Pairing with Bluetooth Devices on page 13.6. To adjust the stream volume, press the + or - button.7. To stop streaming, do one of the following:• Turn off the Remote Mic +.• Open Thrive Hearing Control and select Stop Streaming.• Refer to Start/Stop Audio Streaming on page 18 for additional options.25416
Daily Use | 9 8 | Daily UseRecharging StatusDaily UsePower On Press the multi-function button for 2 seconds and release when the LED illuminates. Power Off Press the multi-function button for 2 seconds and release when the LED turns off.Battery Low LED slowly pulses red. Provides an audible indicator tone to hearing aids every 5 minutes.Battery Recharge Attach the microUSB end of the charging cable to the microUSB jack on Starkey Hearing Technologies Remote Microphone +.Attach the USB end of the charging cable to a female USB jack on the enclosed power adapter.Tip: Recharging the Remote Mic + can take longer while streaming audio. Recharging will be faster when the Remote Mic + is off.Power Charge State LEDOff Recharging Solid GreenOff Complete OffOn Recharging Solid green briefly interupted by other LED status behaviorsOn Complete Off
Pairing | 11 Wearing the Remote Mic +Starkey Hearing Technologies Remote Microphone + can be affixed to clothing or worn on a lanyard. When your audio source is the Remote Mic or a Bluetooth device in phone mode , the Remote Mic + should be within 8 inches (20cm) of the speaker’s mouth.Clip – Press the clip as shown. Slide clip opening onto clothing and release clip. Ensure the Remote Mic + is securely affixed to clothing.Lanyard (optional) – 1. Gently press the clip as shown.2. Insert lanyard loop into clip opening and lift loop toward top of clip. Release clip. Ensure the lanyard is securely attached to the Remote Mic +.3. Place lanyard around neck.Pairing with Hearing AidsFor Starkey Hearing Technologies Remote Microphone + to interact with your hearing aid(s), you must first pair the Remote Mic + with each hearing aid. You only need to perform this action one time, as they should automatically recognize each other when both are powered on and within wireless operating range.*To pair the Remote Mic + with your hearing aid(s): 1. Ensure your hearing aids are not connected to nearby Bluetooth devices. To do this, • Disable Bluetooth on your mobile phone. • Power off any nearby Starkey Hearing Technologies TV or Remote Mic + accessories, which you previously paired to your hearing aids.2. Power off, then power on your hearing aids.3. Place your hearing aids within 6 inches (15 cm) of the Remote Mic +.4. Press the Input Mode and Volume Up (+) buttons simultaneously for 7 seconds until the LED status indicator alternately blinks blue and red. Volume +Input Mode*Typical operating range is up to 10 meters (~30 feet). Operational range may be reduced by environmental factors, such as obstructions, interference, and human body positioning. Larger operational distances are achievable, though audio quality and connectivity may decrease.10 | Wearing the Remote Mic +
Pairing | 13 12 | Pairing5. For a set of hearing aids:6. For a single hearing aid: Pairing with Bluetooth DevicesFor Starkey Hearing Technologies Remote Microphone + to wirelessly receive audio from your Bluetooth device, you must first pair them: 1. Ensure the Remote Mic + is powered on and not Bluetooth-connected to other devices (the green LED will be slowly pulsing). 2. Press the Input Mode and Volume Down (-) buttons simultaneously for 7 seconds until the LED status indicator rapidly blinks blue.3. Put your Bluetooth device into pairing mode. When Remote Mic + appears, select it.• Note: Review your Bluetooth device operations manual for more details.4. The Remote Mic + LED provides the pairing status: • Successful – green LED for 2 seconds• Unsuccessful – red LED for 2 seconds Volume −Input ModeLED blink Pairing Result Next Step Successful Complete Unsuccessful Repeat steps 1 – 4 and 6First LED blinkSecond LED blinkPairing Result Next StepBoth hearing aids paired CompleteOnly one hearing aid pairedRepeat steps 1 – 5n/a No hearing aids pairedRepeat steps 1 – 5
Bluetooth Phone and Audio | 15 14 | Input Mode/Remote MicrophoneUsing the Input Mode ButtonView Current Audio Source If Input Mode LED is off, press button to temporarily illuminate the LED.Change to Different Audio Source While Input Mode LED is illuminated, press button to move to next available audio source. Remote MicrophoneStarkey Hearing Technologies Remote Microphone + automatically optimizes the microphone settings based on its physical orientation.Focus on one person when background noise is present When worn by a speaker, the Remote Mic + automatically prioritizes sound from above while reducing sound levels from other directions. Listen to multiple nearby speakers in quiet environments When placed horizontally on its clip, it receives sound from all directions. Bluetooth Phone and AudioConduct Phone Calls (Handsfree Profile) (A) You hear the phone call in your hearing aids. (B) Starkey Hearing Technologies Remote Microphone + picks up your voice and transmits it back to the mobile phone.Listen to Music (A2DP Profile)You hear the streamed audio in your hearing aids.General Bluetooth FuntionalityPair with Bluetooth DevicesRemote Mic + can pair with up to 8 Bluetooth devices.Connect with Bluetooth Device When both are powered on and within wireless operating range, the Remote Mic + and paired Bluetooth device should automatically connect and the LED status indicator slowly pulses blue. The Remote Mic + can connect with up to 2 Bluetooth devices at a time.Listening to Music (or Other Streamed Audio)Ensure your input mode is Bluetooth on the Remote Mic +. Play audio on your Bluetooth device and it will be seamlessly routed to your hearing aids. Press
Teleloop System/FM System/Line-In | 17 16 | Bluetooth Phone and AudioChange to Bluetooth Audio SourceWhen Starkey Hearing Technologies Remote Microphone + detects an incoming or outgoing phone call, it automatically changes to the Bluetooth audio source.Accept Incoming CallWhen you hear the ringtone in your hearing aids, briefly press the multi-function button.Reject Incoming CallWhen you hear the ringtone in your hearing aids, press the multi-function button for more than 2 seconds. Release the button after the ringtone stops.End Call During active phone call, briefly press the multi-function button.Transfer Call between mobile phone and Remote Mic +During active phone call, press the multi-function button for more than 2 seconds. This lets you directly conduct the call on the phone itself. Re-press the button for more than 2 seconds to move the call back to the Remote Mic +.Make an Outgoing CallDial the phone number on your Bluetooth device. The phone call will be automatically routed to your hearing aids.Phone Call Features Teleloop SystemStarkey Hearing Technologies Remote Microphone + can receive audio from a teleloop system (available in some schools, theaters, places of worship, etc.). Wearing the Remote Mic + in a vertical orientation provides best performance. FM SystemWhen an optional FM transmitter is attached via the Europin connector, Starkey Hearing Technologies Remote Microphone + can receive audio from a FM system. In this mode, the user can wear the Remote Mic + or place the Remote Mic + on a nearby stable surface. Line-InWhen an optional Line-In cable is attached via the microUSB jack, Starkey Hearing Technologies Remote Microphone + can obtain audio from a non-Bluetooth-enabled mobile phone, MP3 player, tablet, or computer. In this mode, the user typically places the Remote Mic + on a nearby stable surface.
Assembling the Power Adapter | 19 18 | Start/Stop Audio StreamingStart/Stop Audio StreamingAudio streaming from Starkey Hearing Technologies Remote Microphone + may be started (or stopped) in a variety of ways:• Thrive Hearing Control: Open the App on your mobile phone or tablet. Select the option to start/stop streaming.• Starkey Hearing Technologies Remote: If preconfigured by your hearing professional, press the Favorite button.• Hearing aid user control: If preconfigured by your hearing professional, a specific gesture (e.g. a Long Press on a user control) can start/stop streaming. Audio streaming will also stop when:• An incoming audio signal is not detected. • The Remote Mic + is turned off.An audible indicator may play in your hearing aids to signal the start/stop of audio streaming.Assembling the Power AdapterStarkey Hearing Technologies Remote Microphone + may include a variety of plug configurations for use in different countries. If the power adapter requires assembly:1. Select the appropriate plug configuration used in your country.2. Slide the plug onto the power adapter until it snaps into place.3. To remove the plug, press the tab and slide the plug away from the cable.213
Troubleshooting | 21 20 | TroubleshootingTroubleshootingSYMPTOM POSSIBLE CAUSES SOLUTIONSAudio stream is too loud or too soft.Volume streamed from Remote Mic + to hearing aid not optimal.Press volume + or – button on Remote Mic +.Volume of audio source is not optimal.Adjust volume level of audio source until better sound quality is achieved.Remote Mic Mode: Difficult to hear speaker in noisy environments.Remote Mic + may be too far from speaker.Move Remote Mic + closer to speaker’s mouth.Remote Mic + may be covered by clothing or poorly positioned.Provide clear access from Remote Mic + to speaker’s voice.Bluetooth Mode: Caller cannot hear your voice during phone calls.Remote Mic + may be too far from your mouth.Move Remote Mic + closer to your mouth or speak louder.LED is slowly pulsing green or blue, but no streamed sounds are heard in the hearing aids.Hearing aids are not ready to receive audio streams.Manually start the audio stream via Thrive Hearing Control, Starkey Hearing Technologies Remote, or hearing aid user control.SYMPTOM POSSIBLE CAUSES SOLUTIONSOne (or both) hearing aids unexpectedly drops out of audio streaming.Hearing aids may be on the edge of wireless range.Move closer to Remote Mic +.Battery level in hearing aid can no longer support audio streaming. • Replace hearing aid battery with new one.• Recharge your hearing aid, if applicable.Large object, such as furniture or a wall, may be degrading signal. For best performance, your hearing aids should be within line-of-sight of Remote Mic +. Wireless connection with Remote Mic + was lost.To restart the audio stream, follow steps in the Start/Stop Audio Streaming section.Streamed audio quality is distorted.Low battery level in Remote Mic +.Recharge Remote Mic +.Volume of audio source is not optimal.Adjust volume level of audio source until better sound quality is achieved.Streamed audio quality is inconsistent.Bluetooth Mode: Bluetooth device may be on the edge of wireless range.Move Bluetooth device closer to Remote Mic +.Telecoil Mode: Remote Mic + may not be positioned for optimal streaming.Re-orient Remote Mic + into a vertical position.
Safety Information | 23 22 | TroubleshootingTroubleshootingSYMPTOM POSSIBLE CAUSES SOLUTIONSLED is slowly pulsing green or blue, but no streamed sounds are heard in the hearing aids.Hearing aids are not within wireless range.Move closer to Remote Mic +.Hearing aids are not paired with Remote Mic +.Follow steps in Pairing with Hearing Aids section.No incoming audio signal is available.• Turn on the electronic audio source.• Unmute or increase volume on electronic audio source.• Ensure loop or FM system is present.LED is solid red.Possible error condition.Turn off Remote Mic +, wait 30 seconds, and then turn it on.Input Mode LED is rapidly blinking.Something is absent from current audio source.Attach line-in cable, attach FM receiver, or reestablish your Bluetooth connection.Input Mode LED is not illuminated.Input Mode LED is turned off to conserve battery power.Press Input Mode button to illuminate the Input Mode LED.Desired Input Mode not available.Something is missing from desired input.Attach line-in cable, attach FM receiver, or reestablish your Bluetooth connection.Unable to pair with more than one Bluetooth device.Remote Mic + is already in an active Bluetooth connection.Follow steps in Pairing with Bluetooth Devices section.Safety InformationRequired Information Waste from electronic equipment must be handled according to local regulations.Instructions for Disposal of Old Electronics Starkey Hearing Technologies encourages, and your local community laws may require, that your Starkey Hearing Technologies Remote Microphone + be disposed of via your local electronics recycling/disposal process.The below instructions are provided for the benefit of disposal/recycling personnel. Please include this manual when disposing of your Remote Mic +. For Disposal/Recycling Personnel OnlyThis product contains a Lithium Ion Polymer battery. To remove this battery:• Power off the Remote Mic +.• Pry apart the housing halves with a small screwdriver.• Cut the battery wires from the circuit board to prevent accidental shorting.• Pry the battery away from the housing using a wide flat blade.Intended UseThe Remote Mic + is an accessory to a 2.4 GHz wireless air conduction hearing aid. It is intended as a wireless transmitter of sound from a variety of audio sources to air conduction hearing aids. When worn by a distant speaker in noisy environments, it functions as an assistive listening device. It also connects to loop signals, FM signals when an Europin FM receiver is attached, analog line-in audio, and standard Bluetooth audio.The Remote Mic + is classified as a Type B applied part under the IEC 60601-1 medical instrument standard. The Remote Mic + is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, it is still possible that you may experience interference caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges.The Remote Mic + is designed to be cleaned with a damp cloth moistened with soapy water.
24 | Safety Information Safety Information | 25 If you use other medical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your Remote Mic + might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance. The Remote Mic + should not be used during an MRI procedure or in a hyperbaric chamber. The Remote Mic + is not formally certified to operate in explosive atmospheres such as may be found in coal mines or certain chemical factories. Although the Remote Mic + is not formally certified (IP rated) for protection against dust or water ingress, per IEC 60529, it has been tested to the IP 5X level. This means that the Remote Mic + is protected from dust. The battery in your Remote Mic + is not replaceable. Do not attempt to replace the battery. The Remote Mic + does not contain any user-serviceable parts. Do not open or modify it. Do not connect the Remote Microphone+ to any devices not described in this manual. The expected service life of the Remote Microphone+ is 3 years. Use on Aircrafts The Remote Mic + should not be used on aircrafts unless specifically permitted by the flight personnel. Wireless Technical Description Starkey Hearing Technologies Remote Microphone+ operates in the 2.4- 2.4835 GHz band with a maximum effective radiated power of TBD dBm with transmission modulation type of 1M12FXD and 1.1 MHz bandwidth. The receiver section of the radio has a bandwidth of 2 MHz. The Remote Microphone+ has been tested to, and has passed, the following emissions and immunity tests: International Use The Remote Mic + is approved to operate at radio frequencies that are specific to your country or region and might not be approved for use outside your country or region. Be aware that operation during international travel may cause interference with other electronic devices, or other electronic devices may cause interference with your Remote Mic +. Your Remote Mic + is designed to operate and be stored within the temperature range of -10˚C (14˚F) to 45˚C (113˚F) and relative humidity range of 10%-95%. We are required by regulations to provide the following warnings: WARNING: Use of the Remote Mic + directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally. WARNING: Use of accessories, components or replacement parts other than those provided by the manufacturer of the Remote Mic + could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance. WARNING: If Portable Radio Frequency communications equipment is used closer than 30 cm (12 inches) from your Remote Mic +, degradation of the performance of your hearing aid could result. If this occurs, move away from the communications equipment. • IEC 60601-1-2 radiated and conducted emissions requirements for a Group 1 Class B device as stated in CISPR 11. Harmonic distortion and voltage fluctuations affecting the power input source as stated in Table 2 of IEC 60601-1-2. RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz as well as higher field levels from communications devices as stated in Table 9 of IEC 60601-1-2. Immunity to power frequency magnetic fields at a field level of 30 A/m. Immunity to ESD levels of +/- 8 kV conducted discharge and +/- 15 kV air discharge. Immunity to electrical fast transients on the power input at a level of +/- 2 kV at a 100 Hz repetition rate. Immunity to surges on the power input of +/- 1 kV line to line. Immunity to conducted disturbances induced by RF fields on the power input as stated in Table 6 of IEC 60601-1-2. Immunity to voltage dips and interruptions on the power input as stated in Table 6 of IEC 60601-1-2. • • • • • • • •
Regulatory Notices | 27 26 | Regulatory NoticesRegulatory NoticesFCC ID: EOA-24MFAIC: 6903A-24MFA (Model 900)FCC/IC NoticeThis device complies with part 15 of the FCC rules and with Industry Canada’s license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.Note FCC/ICCet appareil est conforme à la partie 15 des règles de la FCC et avec les normes RSS de licence d’Industrie Canada. Le fonctionnement est soumis à deux conditions: (1) Cet appareil ne doit pas causer d’interférences nuisibles et (2) cet appareil doit accepter toute interference reçue, y compris les interférences qui peuvent causer des fonctionnements du dispositif.NOTE: Le manufacturier n’est pas responsable de l’interférence créée par la modification de cet équipement lors de l’écoute du téléviseur ou de la radio. De tells modifications pourraient entrainer la révocation de l’autorité de l’utilisateur à opérer cet équipement.Hereby, Starkey Hearing Technologies declares that Starkey Hearing Technologies Remote Microphone+ is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from the following addresses and from docs.starkeyhearingtechnologies.comStarkey Hearing Technologies 6700 Washington Ave. South Eden Prairie, MN 55344 USAWm. F. Austin House, Bramhall Technology Park Pepper Road, Hazel Grove, Stockport SK7 5BX United KingdomThis device produces radio frequency energy. Interference may occur in the vicinity of equipment marked with the following symbol.Class II deviceDispose of properlyConsult operations manual
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