Sony PM0792 GSM/WCDMA/LTE + BLUETOOTH, DTS/UNII a/b/g/n/ac, ANT+ and NFC User Manual 1
Sony Mobile Communications Inc GSM/WCDMA/LTE + BLUETOOTH, DTS/UNII a/b/g/n/ac, ANT+ and NFC 1
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Contents
- 1. User Manual 1
- 2. User Manual 2
- 3. User Manual 3
- 4. User Manual3
User Manual 1
![SOV31Basic ManualPrefaceThank you for buying "Xperia™ Z4" (simply called the "product" from here on). Before using the product, read "Basic Manual" (this manual) and "取扱説明書（詳細版） (Full Instruction Manual)" (Japanese) to ensure safe use and handling.About Operating Instructions■Basic Manual (this manual)Handles only basic operations for main features.For detailed descriptions on various functions, refer to the "Instruction Manual" (Japanese) app installed on the product or "取扱説明書（詳細版） (Full Instruction Manual) (Japanese)" available on the au homepage.http://www.au.kddi.com/support/mobile/guide/manual/･Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM, ® marks may be omitted in this manual.■"Instruction Manual" (Japanese) appThis product allows you to use the "Instruction Manual" (Japanese) app on the product to confirm detailed operational procedures.Certain functions can be directly activated from the app screens on which their operations are described.From the Home screen, [ ]X[お客さまサポート (Customer support)]X[Basic Manual] (Japanese)･When you activate for the first time, follow the onscreen instructions to download and install app.■For Those Requiring an English Instruction ManualYou can download the English version of the Basic Manual from the au homepage (available in approximately one month after the product is released). Download URL: http://www.au.kddi.com/support/mobile/guide/manual/Safety PrecautionsBefore you start using the product, make sure to read the "Cautions on using Xperia™ Z4" to ensure correct use.Before you assume that the product is malfunctioning, check for possible remedies in the following au Customer Support site of au homepage:http://www.au.kddi.com/support/mobile/trouble/repairRegarding notations used in this document･In this manual, keys (key icons) are represented by simplified illustrations such as x, y, r, P, k.･Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)].･Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of a screen may be omitted.･In this manual, "microSD™ memory card", "microSDHC™ memory card" and "microSDXC™ memory card" are abbreviated as "microSD memory card" or "microSD".･All of the indicated amounts exclude tax unless otherwise specified.･"The Company" as appears in the manual refers to the following companies: Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANYManufactured by: Sony Mobile Communications Inc.Using au 災害対策 (au Disaster Countermeasure)You can use 災害用伝言板 (Disaster Message Board) service, 緊急速報メール (Emergency Rapid Mail) service that distributes 緊急地震速報 (Earthquake Early Warning), 災害・避難情報 (Disaster and Evacuation Information) and 津波警報 (Tsunami Warning), 災害用音声お届けサービス (Disaster Voice Messaging Service), and 災害情報 (Disaster Information).1From the Home screen, [au災害対策 (au Disaster Countermeasure)]au災害対策 (au Disaster Countermeasure) menu appears.An agreement screen regarding the use or an initial setting screen appears for the first time you activate this program. Follow the onscreen instructions.■Using 災害用伝言板 (Disaster Message Board)Disaster Message Board service enables you to register information of well-being from an area of distress via LTE NET in case of large-scale disaster such as earthquake with a seismic intensity of over 6 lower.1au災害対策 (au Disaster Countermeasure) menuX[災害用伝言板 (Disaster Message Board)]❖Information･To register information of well-being, E-mail address (∼ezweb.ne.jp) is required. Set up E-mail address beforehand.■Using 緊急速報メール (Emergency Rapid Mail)Emergency Rapid Mail is a service that distributes Earthquake Early Warning or Tsunami Warning delivered from the meteorological bureau or Disaster and Evacuation Information delivered from the government or local public organization to all au cell phones in specified areas simultaneously.When you receive Earthquake Early Warning, ensure your safety and take proper action according to the situation around you. When you receive a Tsunami Warning, draw away from sea coast immediately and evacuate to safe place such as upland or well-built high building.1au災害対策 (au Disaster Countermeasure) menuX[緊急速報メール (Emergency Rapid Mail)]❖Information･Reception of Emergency Rapid Mail is notified by a special warning tone and vibration. It is not possible to change the warning tone.*Earthquake Early Warning is notified by warning tone and voice sound ("地震です" (It is an earthquake)), and vibration.･Earthquake Early Warning may not arrive before strong tremors in areas near the epicenter.･Tsunami Warning is a major tidal wave/seismic sea wave notification delivered from the meteorological bureau to the area including target coast.･Disaster and Evacuation Information is a service that distributes bulletins concerning residents' safety including evacuation advisories, evacuation orders and other warnings issued by the national and local governments.･The service is available only in Japan (it cannot be used overseas).･No information fee or communication charge is required for receiving Emergency Rapid Mail.･KDDI is not liable for damages suffered by customers resulting from the service's information, lack or delay in the information caused by transmission or system breakdowns, or other events that are outside the responsibility of KDDI.･Refer to the Japan Meteorological Agency web page for details about distribution of Earthquake Early Warning.http://www.jma.go.jp/･You cannot receive Emergency Rapid Mail when your cell phone is turned off or during a call.･Emergency Rapid Mail may not be received when your cell phone is communicating such as while sending/receiving SMS/e-mail or using the browser, or if you are in a place where signal does not reach even in the service area (e.g. in a tunnel, basement) or in a place with a poor reception.･You cannot receive the Emergency Rapid Mail that the reception is failed.･This delivery system is different from Earthquake Early Warning provided through TV, radio, or other communication procedures, which means that the time the Earthquake Early Warning arrives may vary.･Information from someplace other than your current location may be received.■Using 災害用音声お届けサービス (Disaster Voice Messaging Service)Disaster Voice Messaging Service is a service which allows you to record your voice and send someone you want to inform your well-being in case of a large-scale disaster.1au災害対策 (au Disaster Countermeasure) menuX[災害用音声お届けサービス (Disaster Voice Messaging Service)]❖Information･To use Wi-Fi®, initial settings via 4G (LTE/WiMAX 2+)/3G network is required.･Voice message can be recorded for up to 30 seconds.･Voice messages cannot be saved or played if the product does not have available memory.■Using 災害情報(Disaster Information)You can check history of Disaster and Evacuation Information delivered by local government, disaster information portal, etc.1au災害対策 (au Disaster Countermeasure) menuX[災害情報 (Disaster Information)]XFollow the onscreen instructionsDo you have everything?Before your start using the product, make sure that you have all the following packaged with the product.The following items are not included in the package.･microSD memory card･Earphones･AC adapter･microUSB cable･Xperia™ Z4*1･Sony Mobile TV antenna cable 02 （02SOHSA）*1 Including warranty･取扱説明書 (Instruction Manual) (Japanese)･Xperia™ Z4のご利用にあたっての注意事項 (Cautions on using Xperia™ Z4) (Japanese)･設定ガイド (Setting Guide) (Japanese)❖Information･Purchase a specified charger (sold separately).･Illustrations used in this manual are just images for explanations. They may be different from actual ones.Getting ReadyNames and functions of partsaHeadset connection terminalbSecond microphone*1:Reduces noise to make easy to listencNotification LEDdFront cameraeEarpiecefProximity sensor:Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightnessgDisplay (Touch panel)hMicrophone/speakeriPower key/Screen lock key: PjVolume key/Zoom keykCamera key: klStrap holemmicroUSB connection terminalnCamera lensoBuilt-in/GPS antenna*2pFlash/Photo lightqmarkrWi-Fi®/Bluetooth®/antenna part*2sNameplate*3tau Nano IC Card (LTE)uBack cover*4vWi-Fi® antenna part*2wBuilt-in antenna*2xmicroSD memory card/au Nano IC Card (LTE) slot*1 Do not jab with a sharp object such as a needle. Doing so may cause a fault.*2 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.*3 Do not remove the nameplate with stickers of CE mark, FCC ID and IMEI information printed.*4 Back cover is not removable. Removing so forcibly might cause damage or a fault. Also, battery is built into the main unit and not removable by customers.CE mark and FCC ID1Open the au Nano IC Card (LTE) slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight.au Nano IC Card (LTE)Your phone number etc. is recorded in the au Nano IC Card (LTE).The product is compatible only with au Nano IC Card (LTE). You cannot use the product with an IC card other than au Nano IC Card (LTE).Attaching/removing the au Nano IC Card (LTE)Before attaching/removing the au Nano IC Card (LTE), make sure to turn off the product.■Attaching the au Nano IC Card (LTE)1Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail2Hook the projection of the tray ( ) with your fingernail to slide the tray straight out, then remove the tray from the product3Set au Nano IC Card (LTE) into the tray with IC (metal) part facing up ( ), insert the tray with the card into the main unit and press it all the wayPay attention to the orientation of the notch and pressing tray.4Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit■Removing au Nano IC Card (LTE)1Open the cover while hooking the groove of microSD memory card/au Nano IC Card (LTE) slot cover with your fingernail2Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the main unit3Remove au Nano IC Card (LTE) out of the tray, insert the tray into the main unit and then press it all the wayPay attention to the direction of pushing the tray.4Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit❖Information･Note the following points, otherwise handling the au Nano IC Card (LTE) may cause malfunction or damage.･Do not touch the IC (metal) part of the au Nano IC Card (LTE).･Insert in the correct direction.･Do not use force to attach or remove.･Do not lose the au Nano IC Card (LTE) after it has been removed.Attaching/Removing microSD memory card■Attaching microSD memory card1Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail2Check the orientation for inserting, and insert it until it clicksInsert the microSD memory card with the contact side down.3Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit❖Information･Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage.･Do not touch the terminal of the microSD memory card.■Removing microSD memory cardBe sure to unmount microSD memory card before removing.1From the Home screen, [ ]u[Settings]u[Storage]u[Unmount SD card]u[OK]When it is unmounted, " SD card safe to remove" appears on the status bar to notify you that reading and writing from/to the microSD memory card are disabled.2Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your finger3Press the microSD memory card all the way until it clicks, then pull out the microSD memory card slowly" Removed SD card" appears on status bar to inform that the microSD memory card is removed.4Close the microSD memory card/au Nano IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unitChargingWhen you purchase your product, the internal battery is not fully charged. Charge the battery before use.❖Information･When the charging starts, notification LED lights according to the battery level. To check the battery level, see the status bar in the top of the Home screen. Alternatively, from the Home screen, []X[Settings]X[About phone]X[Status] and see "Battery level". ･When you start charging with the product powered off, the power turns on even though operation is not available. Follow the instructions of each airline or medical facility for the use of cell phones on their premises.･It may take longer to complete for charging with a PC or while using the camera function.･You cannot charge the battery by connecting the Desktop Holder to a PC.･Be sure to attach the supplied attachment to the Desktop holder when charging. If the product is installed without the attachment attached, charging fails.Attachment 45A is attached to the Desktop Holder by default.gkija bcl md e fhn oxtsuvpqrwau Nano IC Card (LTE)IC (metal) partFront BackAttachment 45B only supports terminal covers (commercially available) with "純正卓上ホルダ対応 (Compatible with genuine desktop holders)" mark or "卓上ホルダ対応 (Compatible with desktop holders)" mark and the terminal can be charged on the Desktop Holder with a compatible cover (commercially available) attached.■Charging with the Desktop HolderCharging with the supplied Desktop Holder (SOV31PUA) and Common AC Adapter 05 (sold separately) is explained.1Insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side (▲) facing up, straight into the microUSB connection terminal of the Desktop Holder2Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet3Install the product to the Desktop Holder and move it left or right until it clicksWhen the product and the magnetic connector of the Desktop Holder are connected correctly, the notification LED of the product turns on.4When charging is complete, lift the product to remove while pressing the Desktop Holder5Remove the Common AC Adapter 05 (sold separately) from the outlet■Charging with the AC AdapterCharging with Common AC Adapter 05 (sold separately) is explained.1Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side (▲) facing up, straight into the microUSB connection terminal of the product2Insert the power plug of Common AC Adapter 05 (sold separately) into an outletNotification LED lights on the product.3When charging is complete, remove the microUSB plug of Common AC Adapter 05 (sold separately) from the product and close the microUSB connection terminal cover firmly4Remove Common AC Adapter 05 (sold separately) from the outlet■Charging with the DC AdapterYou can charge from cigarette lighter socket in a car by using Common DC Adapter 03 (sold separately). For details, refer to instruction manual of Common DC Adapter 03 (sold separately).■Charging with a PCThe followings describe charging procedure by connecting the product to chargeable USB port on a PC using the microUSB cable of Sony Mobile AC adapter 05 (sold separately).1Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of the microUSB cable, with the engraved side ( ) facing up, straight into the microUSB connection terminal of the product2Insert the USB plug of the microUSB cable into the USB port of a PCNotification LED lights on the product.When a screen for installation of software or a screen for new hardware detection appears, skip or cancel it.3When charging is complete, remove the microUSB plug of the microUSB cable from the product and close the microUSB connection terminal cover firmly4Remove the USB plug of the microUSB cable from the USB port of the PCTurning on (Initial settings)Turning the power on1P (over 1 sec)The product vibrates and after a while the lock screen appears.When you turn on the product for the first time, follow the onscreen instructions to set the initial settings.2Swipe (flick) the screen up/down/left/right■Turning the power off1P (over 1 sec)2[Power off]X[OK]❖Information･Press P for over 1 second and long-touch "Power off" u [OK] to restart the product in safe mode (a function that enables to start the product in a status equivalent to the status at the time of purchase).■Force-quitting1Open the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail, press the OFF button (YELLOW) with a fine-tipped object for approximately three seconds, and release your finger after it vibrates three times❖Information･Pressing the OFF button (YELLOW) by a sharp object such as needle may cause malfunction.･Alternatively, press and hold P and upper part of the volume key at the same time for approximately three seconds, and release your finger after it vibrates three times.Initial settingsWhen you turn on the product for the first time, follow the onscreen instructions to set language, functions, service, etc. For details, refer to "Setting Guide".❖Information･To change the language later, from the Home screen, [ ] X[設定 (Settings)]X[言語と入力 (Language & input)]X[地域／言語 (Language)]. To make settings, from the Home screen, [ ]X[Settings]X[Setup guide]. To make settings for au service etc., from the Home screen, [ ]X[お客さまサポート (Customer support)]X[au Easy Setting].Screen LockWhen the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations.When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated.1While the screen is displayed, P■Unlocking screenThe lock screen appears when turning the power on or the backlight on by pressing P.1Swipe (flick) the screen up/down or left/right on the lock screen❖Information･On the lock screen, long-touch " " and drag it to " " to activate the camera.Basic OperationKey iconsThe followings are the main functions of x, y, r keys located at the bottom of the screen.xBackReturn to the previous screen. Close a dialog box, menu, or the Notifications panel.yHomeDisplay the Home screen.Long-touch and drag it to " " to activate "What's New" app or drag it to " " to activate "Google" app.rRecently used appsDisplay recently used apps on a list and activate or delete them from the list. Also, you can use and set small apps.xx y rbcdefijklmghpqrstnoa](https://usermanual.wiki/Sony/PM0792.User-Manual-1/User-Guide-2611676-Page-1.png)
![For inquiries, call: Customer Service CenterFor general information, charges and operation information (toll free)For loss or theft (toll free)Business hours : 24 hours live supportIn case above numbers are not available (toll free). 0120-977-033 (except Okinawa) 0120-977-699 (Okinawa)From au cell phones:113 without area codeFrom fixed-line phones: 0077-7-113From fixed-line phones: 0077-7-111From au cell phones:157 without area codeSold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANYManufactured by: Sony Mobile Communications Inc.October 2014, 1st Edition1289-9028.1Cell phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources.Keitai Guarantee Service CenterFor loss, theft, damage.From fixed-line phones/au cell phones,0120-925-919 (toll free)Business hours 9:00−21:00 (7 days a week)Business hours 9:00−20:00 (7 days a week)Using the touch panelThe display of the product is a touch panel operated by touching it with your finger.■Tap/Double-tapTap: Gently touch a screen and then immediately release your finger. Double tap: Touch the same position twice.■Long-touchKeep touching an item with your finger.■SlideWhile your finger is gently touching the screen, trace it to the desired direction to move over.■Flick (swipe)Operate the screen by quickly moving (flicking) your finger up, down, right, or left.■PinchTouch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance.■DragKeep touching an item or icon, trace it to the desired direction to move.Home screenHome screen consists of multiple screens. Slide or flick left or right to move to the adjacent screen. Tap y to return to the Home screen any time.aGoogle SearchbWidgetscWallpapersdShortcuts (Apps)eHome screen positionIndicates which screen of the several Home screens you are in.fFolders (Google, 基本機能 (Basic functions))gApps keyAdding to Home screen/Editing Home screenYou can change wallpaper or theme of the Home screen and add/delete/move shortcuts of apps, widgets, folders, etc. on the Home screen.1Long-touch an area of the Home screen where no icons are displayedAlternatively, pinch-in on the Home screen.■Adding a folder1From the Home screen, long-touch an icon2Drag the icon onto another icon■Deleting shortcuts/widgets/folders1From the Home screen, long-touch an icon or a folder you want to delete2Drag the icon or the folder to " "To delete a folder, then tap "Delete". It also deletes shortcuts etc. in the folder.❖Information･Long-touch a shortcut, widget, or folder icon to move.Using the Apps screenYou can call up functions from the Apps screen. App icons installed to the product are also displayed.･You may incur communication charges depending on the function.■Starting an app1From the Home screen, [ ]Slide or flick left or right to switch the Apps screen.2Tap an app to useSome apps are stored in a folder.■Main apps■Downloading appsYou can download and install apps or games, etc. by using Google Play.･To use Google Play, you need to set a Google account. For details, refer to "設定ガイド (Setting Guide)".■Deleting (uninstalling) appsBefore deleting installed apps, back up contents related to the app that you want to save including data saved in the app.･Some apps may not be deleted.Knowing the status of the product■Status barThe status bar is located at the top of the product screen. On the left of the status bar, notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, status icons appear to indicate the status of the product.■Examples of notification icon*1 Appears when switched to another screen such as the Home screen.■Main status icons*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G" appears on the screen for either network.The company determines which network is less busy depending on the condition of the line to connect.■Notification panelIf any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding apps.❖Information･To delete a notification, tap "Clear" or flick the notification left or right.･Some notifications may not be deleted depending on the content.･When you set screen lock to "Swipe", slide the status bar downward to check the Notification panel without unlocking the screen.■Notification LEDNotification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing.*1 Notification LED flashes while backlight is turned off or lock screen is displayed.❖Information･When the remaining battery is not sufficient for turning the product ON, pressing P makes LED flash red three times.･When you start charging with the product powered off, the notification LED turns in red. When the status of battery appears on the display, however, the notification LED lights in color that indicates the battery level.Slide PinchFlick (swipe)abceddfdg2 Widgets Add a widget.Apps Add a shortcut of an app, a setting screen, etc.Wallpapers Album Select an image from albums to set as a wallpaper.･To set image range, adjust cropping area by dragging, etc.Live WallpapersSelect a content from albums to set as a wallpaper.Photos Select an image from photos to set as a wallpaper.(Xperia™'s Wallpaper)Select an image to set as a wallpaper.･Images displayed to the right of "Photos"/"Live Wallpapers" are "Xperia™'s Wallpaper".Themes Set the wallpapers etc. for the Home screen or the lock screen., Phone, Contacts Play Store, E-mail, SMS , Camera, AlbumBrowser MapsSettings , Google, Voice SearchCalendar Basic ManualNew Gmail messageNew PC mail messageNew E-mail (@ezweb.ne.jp) messageNew SMS/Receiving notification service message, New Receiving notificationTalking*1/ Calling*1Missed callUSB connectingWi-Fi®open network available, Signal level (Level 4, Out of service area), Data communication status (4G (LTE/WiMAX 2+) available*1, 3G available), Battery level (100%, Charging), Silent mode (Vibration, Mute)Airplane mode is activated,Wi-Fi®connected, Wi-Fi®communicatingStatus DescriptionRed The battery is charging when the remaining battery level is 14% or lower.Orange The battery is charging when the remaining battery level is 15% - 89%.Green The battery is charging when the remaining battery level is 90% or higher.Flashing redThe remaining battery level is 14% or lower.Flashing whiteIndicates missed call, new Gmail message, new SMS message.*1■Checking own phone number1From the Home screen, [ ]X[Settings]2[About phone]X[Status]The phone number of the product is shown under "My phone number".❖Information･Alternatively, from the Home screen, [ ] X[Contacts]X [Myself] to check your phone number.■Setting the Silent ModeSet the ringtone volume to 0. Setting to Silent mode does not mute sounds for shutter, playback of video or music, alarm, etc. And adjusting the volume of ringtone & notifications or pressing upper part of volume key cancels Silent mode.1P (over 1 sec)2[]/[]Tap " " to set mute (ringtone volume 0) and tap " " to set vibrator.❖Information･Alternatively, slide the status bar downward u [Quick settings] u [Sound] to switch the Silent mode settings.■Setting Airplane modeWhen airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi® function, Bluetooth® function, NFC Reader/Writer, P2P function) are turned off.1P (over 1 sec) u[Airplane mode]❖Information･Slide the status bar downward X Tap [Quick settings] X "Airplane" to switch the airplane mode on or off.Entering charactersUse software keyboard to enter characters.To display the software keyboard, tap a character input box on the character entry screen for adding contacts, creating a message, etc.■Switching keyboardsWith "International keyboard", you can use QWERTY keyboard to enter characters, Numeric keypad to enter numbers and symbols, and Symbol keypad for more symbols.1Tap a character input boxQWERTY keyboard appears.2Tap [ ] to display Numeric keypadFor Symbol keypad, tap " " on the Numeric keypad.❖Information･Tap " " at the bottom of the screen to hide the software keyboard.･Tap " " to delete the character before the cursor.･Tap " " to enter facemarks etc. from the displayed list.･Switch between lower-case " ", upper-case " " and caps " " on QWERTY keyboard.･When using QWERTY keyboard, touch and hold a character to select a character variant.SupportIntroduction of related accessoriesFor details, refer to the instruction manual for each device.･Desktop Holder (SOV31PUA)･Sony Mobile TV antenna cable 02 (02SOHSA)･Sony Mobile AC adapter 05 (EP880) (sold separately)･microUSB cable 01 (0301HVA) (sold separately)･Common DC Adapter 03 (0301PEA) (sold separately)･au Carrying Case F Black (0105FCA) (sold separately)･au Carrying Case G Black (0106FCA) (sold separately)･au Carrying Case H Black (0107FCA) (sold separately)･Common AC Adapter 05 (0501PWA) (sold separately)❖Information･For the latest information on accessories, visit the au homepage (http://www.au.kddi.com/) or contact the Customer Service Center.･Accessories described on this page can be purchased from the au Online Shop. Some accessories may not be purchased due to the availability.http://auonlineshop.kddi.com/TroubleshootingBefore you assume that the product is malfunctioning, check the following:For more details, visit au Customer Support site of au homepage.http://www.au.kddi.com/support/mobile/trouble/repairUpdating SoftwareYou can update the product to the most recent software for optimal performance and to get the latest enhancements.･You are charged for data communications when connecting to the Internet from the product by using packet communication.･You are recommended to back up your data before updating software.･For details, visit http://www.sonymobile.co.jp/support/ or refer to the "Instruction Manual" (Japanese) app or "取扱説明書（詳細版） (Full instruction manual)" (Japanese) available on au homepage.■Downloading and updating softwareUpdate files can be downloaded from the Internet web site into the product directly.･Note that when Wi-Fi® communication becomes unstable, packet communication takes the place automatically, which may apply communication fees.1From the Home screen, [ ]X[ツール (Tool)]X[Update Center]2[]X[Refresh]After-sales service■When asking for repairFor repair, contact Keitai Guarantee Service Center.❖Information･Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost.Symptom What you should checkPower is not turned on even though P is pressedIs the internal battery charged?Is P pressed for over 1 second?The power goes off Is the internal battery charged?The power turns off while activation screen is displayedIs the internal battery charged?The screen freezes and the power cannot be turned offOpen the microSD memory card/au Nano IC Card (LTE) slot cover while hooking the groove with your fingernail, press the OFF button (YELLOW) with a fine-tipped object for approximately three secondsu release your finger after it vibrates three times. Alternatively, press and hold P and upper part of volume key at the same time for approximately three seconds, and release your finger after it vibrates three times.(Out of service area) appearsIs the product out of the service area or in an area where the signal is weak?Is the built-in antenna covered with hand?Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one)Is the specified charging equipment (sold separately) attached properly?Cannot operate key/touch panelIs the power turned on?Is "Screen lock" set?Turn off the power and then turn it on again.Cannot operate touch panel as intendedAre you operating with a fingernail or foreign object on the operating screen?Charging is not completeIs the temperature of the product raised or very low?A message such as "charge the battery" appearsThe battery is almost dead.Battery usage time is shortIs the battery fully charged?Charge until the notification LED turns green.Is the internal battery end-of-life?Is the product used for a long period at places where (Out of service area) appears?Symptom What you should checkThe screen backlight turns off in a short whileIs set "Sleep" period too short?The display is dark Is "Brightness" set to dark?Is the proximity sensor blocked or covered by sticker?Screen response is slow when you tap on the screen/press the keysWhen a large amount of data is saved in the product or transferring large-size data between the product and microSD memory card, the screen response may be delayed.Cannot recognize a microSD memory cardIs the microSD memory card inserted properly?Is the microSD memory card unmounted?Symptom What you should checkDuring the warranty periodRepairs will be done based on the terms of services of the free-of-charge repair warranty described on the warranty card.Outside the warranty periodWe shall repair the product for a charge as requested by the customer if repair renders it usable.･Recycled parts that meet the Company's quality standards are sometimes used for repair.･Collected au cell phones by Replacement cell phone delivery service which you used before are recycled to cell phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers.■Performance parts for repairThe Company retains performance parts for repair of the Xperia™ Z4 main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair" refers to parts required for maintaining the functions of the product.■Warranty cardAt the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place.■Keitai Guarantee Service Plus LTEAn after-sales service membership program on a monthly basis called "Keitai Guarantee Service Plus LTE" (monthly fee: 380 yen tax excluded) is available for using your au cell phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai Guarantee Service Center.❖Information･You can apply for membership only at the time of purchasing your au cell phone.･Once you cancel the membership, you cannot reapply for it until you purchase an au cell phone next time.･Note that when changing the model or purchasing an extra cell phone, this service only covers the most recently purchased au cell phone.･When an au cell phone is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the cell phone.･When you get a new au cell phone by changing the model or purchasing an extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service Plus LTE" membership for the old au cell phone is automatically canceled.･Service contents are subject to change without notice.■au Nano IC Card (LTE)The au Nano IC Card (LTE) is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit.■After-sales serviceIf you are unsure about anything regarding after-sales service, contact the following service contact.Customer Service Center (for service canceling procedure in case of loss or theft)From a land-line phone, 0077-7-113 (toll free)From an au mobile phone, 113 without area code (toll free)Business hours : 24 hours live supportKeitai Guarantee Service Center (for loss, theft, damage) From a land-line phone/From an au cell phone,0120-925-919 (toll free)Business hours 9:00 – 21:00 (7 days a week)Online Repair Desk（24 hours a day over the Internet）* Reception only from PC or smartphonehttps://cs.kddi.com/support/n_login.html･The App for the Internet acceptance, if "damage", "wet", "theft" and "loss" are eligible. In the case of spontaneous failure (not the cause damage, such as water wet, but does not power on, the screen does not function or other), it will be accepted by phone for interview is required.･To apply for the Internet, you need the e-mail address. ■au after-sales service informationReplacement cell phone delivery serviceKeitai Guarantee Service Plus LTE membersNon-Keitai Guarantee Service Plus LTE membersHolding over and repairKeitai Guarantee Service Plus LTE membersNon-Keitai Guarantee Service Plus LTE members* Charge amounts are all tax excluded❖InformationReplacement cell phone delivery service･When you have trouble with your au cell phone, replacement cell phone (same model, same color) is delivered by calling to. Return your damaged cell phone within 14 days after the replacement cell phone is delivered.･Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.* For details, refer to au homepage.Holding over and repair ･Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service.･You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing.Main specifications❖Information･The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings.Spontaneous failure 1st yearFree of chargeSpontaneous failure 2nd year or later Customer charge1st: 5,000 yen2nd: 8,000 yenPartially damage, water soak, irreparable damage, theft or lossSpontaneous failure 1st yearNo recompenseSpontaneous failure 2nd year or laterPartially damage, water soak, irreparable damage, theft or lossSpontaneous failure 1st yearFree of chargeSpontaneous failure 2nd year or laterFree of charge (three-year warranty)Partially damage Customer chargeUpper limit: 5,000 yenWater soak, irreparable damageCustomer charge10,000 yenTheft, loss No recompenseSpontaneous failure 1st yearFree of chargeSpontaneous failure 2nd year or laterActual costPartially damageWater soak, irreparable damageTheft, loss No recompense(model change)Display Approx. 5.2 inches TRILUMINOS® Display for mobile Approx. 16.77 million colors1,080 x 1,920 dotsWeight Approx. 152 g (with internal battery)Dimension (W x H x T) Approx. 72 mm x 146 mm x 7.3 mmContinuous call timeIn Japan Approx. 1,370 min.Overseas (GSM)Approx. 800 min.Continuous stand-by timeIn Japan Approx. 670 hours (4G (LTE/WiMAX 2+))Approx. 770 hours (3G)Overseas (GSM)Approx. 720 hoursCharging time Using Common AC Adapter 05 (sold separately): (alone/with DesktopHolder SOV31PUA) Approx. 140 min.Continuous Full Seg watching timeApprox. 5 hours 10 min.Continuous 1Seg viewing timeApprox. 7 hours 50 min.Continuous tethering timeApprox. 580 min. (4G (LTE/WiMAX 2+) on WAN)Approx. 880 min. (3G on WAN)Wi-Fi® tethering maximum connection number10wxyzADEFGHBCJKLMNuvI](https://usermanual.wiki/Sony/PM0792.User-Manual-1/User-Guide-2611676-Page-2.png)