Sonova USA WHSBTE1U Wireless Hearing Instrument User Manual User Guide

Phonak Inc Wireless Hearing Instrument User Guide

User Guide

SuperPower and UltraPower hearing aid User Guide
21. Welcome 52. Important safety information: Please read before operating your hearing aid for the first time 6Hazard warnings 6Information on product safety 83. Hearing aid description 104. Step-by-step instructions for using the hearing aid 13Step 1. Getting to know your hearing aid 13Step 2. Battery preparation 15Step 3. Inserting the battery 15Step 4. Turning on the hearing aid 16Step 5. Inserting the hearing aid 17Step 6. Adjusting the volume control behind the ear 21Step 7. Selecting the hearing program behind the ear 22Step 8. Removing the hearing aid 23Contents
3Step 9. Turning off the hearing aid 24Step 10. Changing the battery 25 Step 11. Changing the battery in hearing aid with a secured battery compartment 265. Care and maintenance 286. Troubleshooting 317. Wireless accessories 328. FM systems 33 FM system description 34Option A: Design-integrated FM receiver 34Option B: Audio shoe with universal FM receiver 369. Service and warranty 4010. Compliance information 4111. Information and explanation of symbols 4412. For the US market only, complies with the FDA regulations 47
51. WelcomeYour new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market.Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer. With proper use and care, you will be able to enjoy your hearing aid for many years to come.If you have any questions, please consult your hearing care professional. Phonak - life is on www.phonak.com0459
6Please read the information on the following pages before using your hearing aid.A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.2.1 Hazard warnings Use only hearing aids that have been specially pro-grammed for you by your hearing care professional. Other systems may be ineffective and may, in certain cases, damage your hearing. Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid.2. Important safety information
7 Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and pets. If batteries are swallowed, consult your physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of ear wax occur, please check with your hearing care professional or physician. Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. The hearing aid contains small parts which can be swallowed by children. External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG.
82.2 Information on product safety Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming. Protect your hearing aid from heat (never leave it near a window or in the car.) Never use a microwave or other heating devices to dry your hearing aid. Ask your hearing care professional about suitable drying methods. When you are not using your hearing aid, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid. Always use new batteries for your hearing aid. You can return used batteries to your hearing care professional.2. Important safety information
9 Remove the battery if you are not using your hearing aid for a long period of time. X-ray radiation (e. g. CT scans, MRI scans) may adversely affect the correct functioning of your hearing aid. We recommend that you remove them before undergoing X-ray procedures and keep them outside the room. Do not use your hearing aid in areas where electronic equipment is prohibited.
10The following user instructions describe two hearing aid models: The SuperPower and the UltraPower hearing aid.The SuperPower and the UltraPower hearing aid can be adapted with a variety of earmolds.On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use.Your hearing care professional will tell you what size of battery you need for your hearing aid. 3. Hearing aid description
11SuperPower and UltraPower modelOption A: with classic earmolda Right or left indicator (right=red, left=blue)b Battery compartment with ON / OFF switch c Volume controld Program buttone Microphone input with Wind and Weather Protectorf Hook / sound outputg Hearing tubeh Classic earmold cde fghba
12 3. Hearing aid descriptionSuperPower and UltraPower model Option B: Power SlimTube with classic earmolda Right or left indicator (right=red, left=blue)b Battery compartment with ON / OFF switch c Volume controld Program buttone Microphone input with Wind and Weather Protectorf Power SlimTubeg Classic earmold cde fgba
13The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green.Step 1. Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls. This will make it easier for you to feel and operate the controls later on when wearing the hearing aid.4. Step-by-step instructions for using the hearing aid
14SuperPower and UltraPower modelTo increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a).In order to change a hearing program, press the program button displayed (Fig. 1b).Fig. 1aFig. 1b4. Using the hearing aidDecrease volumeIncrease volume
15Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery.Step 3. Inserting the batteryTake the hearing aid in your hand (Fig. 3a) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b).Fig. 2Fig. 3a Fig. 3b
16Step 4. Turning on the hearing aidSwitch on the hearing aid by closing the battery compartment (Fig. 4). Open and close the battery compartment gently and carefully. Check if you feel resistance when closing the battery compartment. Check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing aid will not work and the battery compartment can be damaged.Fig. 44. Using the hearing aid
17The hearing aid is now switched on. It can take up to 15 seconds before it starts.(When you wear the hearing aid, you will hear an acoustic signal).Step 5. Inserting the hearing aidThis step shows you how to correctly insert the hearing aid. The instructions apply for both SuperPower and UltraPower hearing aid. The type of earmold determines how the hearing aid is inserted. Each hearing aid is individually programmed for your right or left ear. For the first step identify right and left so you will be able to insert your hearing aid in the correct ear.
18Step 5.1 Identifying the hearing aid for the right and left earColor indicator: right = red left = blueFig. 5a4. Using the hearing aid
19Step 5.2 Inserting the hearing aid with classic earmoldWith your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger (Fig. 5b).Take the earmold up to your ear (Fig. 5b). Place the ear canal part of the earmold into your ear canal (see the part circled in green (Fig. 5b). Next place the hearing aid behind your ear (Fig. 5c). Then insert the upper part of the earmold into the upper part of the bowl of your ear (Fig. 5d). Fig. 5b Fig. 5dFig. 5c
20If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly.Check the fit by running your finger over the bowl of the ear. You know it fits correctly if, when doing so, you feel the contour of the bowl of the ear and not the hearing aid (Fig. 5e). In the beginning, please use a mirror to check.You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1).Fig. 5e4. Using the hearing aid
21Step 5.3 Inserting the hearing aid with Power SlimTube and classic earmoldFollow the instructions in Step 5.2, as this procedure is identical.Step 6. Adjusting the volume control behind the earTo increase the volume on a SuperPower and UltraPower model press the volume control upwards. To decrease it, press the volume control downwards using your forefinger. Use your thumb to lightly support the hearing aid (Fig. 6). Fig. 6Increase volumeDecrease volume
22Step 7. Selecting the hearing program behind the earIn order to select or change a hearing program with the SuperPower and UltraPower hearing aid, press the program button displayed (Fig. 7). If you press it again, you change to the next program. A signal indicates the change.A signal tone can only be easily heard if you have turned on the hearing aid and you are wearing it correctly behind the ear.4. Using the hearing aidFig. 7
23Step 8. Removing the hearing aidStep 8.1 Removing the hearing aid with classic earmoldTake the hearing aid behind your ear (do not touch the tube!) and lift it above the upper part of your ear and then gently let go (Fig. 8a). Use your thumb and forefinger to grasp the earmold in your ear (not the tube!) and gently remove it from your ear (Fig. 8b). Fig. 8aFig. 8b
244. Using the hearing aidStep 8.2 Removing the hearing aid with Power SlimTube with classic earmold Follow the instructions in Step 8.1, as this procedure is identical.Step 9. Turning off the hearing aidYou can turn off your hearing aid by opening the battery compartment (Fig. 9).Fig. 9
25 Step 10. Changing the batteryBefore the battery is completely empty, your hearing aid will indicate to you that the battery soon needs to be changed with an acoustic signal. Once this happens, you have about 30 minutes (in some cases longer) to change the battery. The battery warning signal is repeated every half hour. We recommend that you always keep a spare battery on hand. Contrary to customary practice, particularly for pediatric consumers and for wearers of SuperPower and UltraPower products, the use of battery testers is not recommended. The battery tester may indicate that the battery is still viable while the voltage level has dropped below what the hearing aid requires for consistent function. For optimal use of the batteries, we recommend you to test and estimate the reserve time individually when you start using your hearing aid.
26Step 11. Changing the battery in hearing aids with a secured battery compartmentThe SuperPower and UltraPower models have the option to be fitted with a tamper proof battery compartment if needed for safety reasons. The SuperPower and UltraPower hearing aid use the same type of tamperproof battery compartment.After you have opened the battery compartment, pull the green plastic tab with the fingernail (Fig. 11a) and push it upwards (Fig. 11b). The battery can only be inserted when the plastic tab is in upwards position (Fig. 11b).Fig. 11a Fig. 11b4. Using the hearing aid“click”
27The old battery can now be replaced and a new oneinserted (Fig. 11c).Fig. 11c Move the plastic tab over the inserted battery (Fig. 11d) so that it lies against it. Lock the battery by pushing towards the hearing aid with your finger (Fig. 11e). Before you close the battery compartment, check that the plastic tab is locked in position and the battery cannot be removed.Fig. 11d Fig. 11e “click”
285. Care and maintenanceDiligent and routine care of your hearing aid contributes to outstanding performance and a long service life.Please use the following specifications as a guideline:General informationBefore using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.Never wash or clean the Wind and Weather Protector (see chapter 3). Doing so could cause it to lose its special acoustic features.Naída S is WaterResistant! Naída S hearing aids, including the design-integrated FM receiver, are resistant to water, sweat and dirt under the conditions listed below:J Battery compartment and programming cover are fully closed.J All Wind and Weather Protectors are mounted correctly.
29J The hearing aid is used and maintained as described in this user guide. Never immerse your hearing aid in water or other liquids! Always remove your hearing aid before showering, bathing or swimming. They are not designed for any kind of swimming or diving activities. After perspiration or contact with water, the hearing aid must be cleaned. Naída S hearing aids modified with the special battery compartment (allowing use of the audio shoe and connected universal FM receivers), are no longer water resistant.In case the hearing aid stops working after accidental immersion in water, please take the following actions: open the battery compartment, dry the casing and the inside of the battery compartment with a soft cloth or tissue and replace the battery.
30DailyInspect the earmold and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.WeeklyClean the earmold with a soft, damp cloth or with a special cleaning cloth for hearing aids. For more in depth maintenance instructions or for more than basic cleaning, please see your hearing care professional.MonthlyInspect your hearing tube for color changes, hardening, or cracks. In the case of such changes, the hearing tube has to be replaced. Please see your hearing care professional. 5. Care and maintenance
31Hearing aids sound softer than usual / no soundFirst check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earmold for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional.Battery discharges too quicklyInsert a new battery and make note of exactly how long it lasts. Contact your hearing care professional with this information, they will be able to help and advise you.Crackling or buzzing noisesCheck the hearing tube and earmold for earwax residue. Check the hearing tube for damage (color changes, hardening, or cracks) and contact your hearing care professional if necessary for replacement.6. Troubleshooting
32WhistlingCheck whether the earmold is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional.Pain or inflammation in your earRemove the hearing aid and consult with your hearing care professional. If the problem is serious, please contact your physician.7.1 Wireless accessoriesPhonak has developed a broad range of wireless accessories that allow you to best use and discreetly control your hearing aid. These include, for example, remote controls, wireless connection modules to the TV and computer, and much more. Programs and accessories that can help you make phone calls simply and more comfortably are also included in this product range.7. Wireless accessories and FM systems6. Troubleshooting
33FM systems are wireless communication systems consisting of a radio transmitter and a radio receiver. The transmitter is placed close to the sound source (e. g. TV/Radio/lectern). The sound is transmitted clearly and directly to the hearing aid in the form of radio signals – without disruptive background noises or echoes.Phonak is a leader in FM communication. In order to take advantage of the benefits of these high-tech radio systems, consult with your hearing care professional.If you already have an FM system and need additionalinformation on using this system, please consult therelevant user instructions on the FM transmitter or theFM receiver.For more information, please visit www.phonak.com, or ask your hearing care professional.8. FM systems
348.1 FM system descriptionThe following pages describe the two FM receiver models: the design-integrated FM receiver and the audio shoe with universal FM receiver.On the following pages use the labeled drawings to identify the FM system that you use. Option A: Design-integrated FM receivera Hearing aidb Design-integrated FM receiver8. FM-systemsba
35 With the design-integrated FM receiver attached the hearing aid offers all functionalities and usability as without the FM receiver. (see chapter 4) Your hearing care professional has already prepared your hearing aid for use with the design-integrated FM receiver. The design- integrated FM receiver can not be removed. Please ask you hearing care professional for further information.Naída S with the design-integrated FM receiver is WaterResistant. For more information on the Water-Resistant properties of the Naída S housing, please see chapter 5.
368. FM-systemsOption B: Audio shoe with universal FM receiver a Hearing aidb Battery compartmentc Audio shoe for universal FM receiverd Universal FM receiver With the universal FM receiver attached the hearing aid offers all functionalities and usability as without the FM receiver (see chapter 4). Naída S with the audio shoe and the universal FM receiver is not WaterResistant. Please ask you hearing care professional for further information. abcd
37Attaching the audio shoe to the hearing aidYour hearing care professional has already prepared your hearing aid for use with a universal FM receiver. To attach the audio shoe, hold the hearing aid between the thumb and forefinger of one hand and the audio shoe in the other hand. Push the audio shoe towards the bottom of the hearing aid. Match the grooves of the hearing aid with those of the audio shoe (Fig. 8.1). Fig. 8.1 Push the hearing aid down until it snaps into place (Fig. 8.2). The audio shoe is now properly attached to
38the hearing aid. A universal FM receiver can now be attached. Fig. 8.2Attaching the universal FM receiver to the audio shoeConnect the universal FM receiver to the audio shoe by pushing the three pins of the universal FM receiver into the three sockets of the audio shoe. The universal FM receiver is correctly connected to the audio shoe once it is clicked in place (Fig. 8.3). Please refer to the specific FM receiver user instruction. Fig. 8.3 8. FM-systems
39 To have FM immediately active when required, Phonak recommends to leave the universal FM receiver attached when not in use. Remove the audio shoe from the hearing aidTo remove the audio shoe, take the hearing aid between your thumb and forefinger. Pull the locking system on the audio shoe back (Fig. 8.4). Fig. 8.4At the same time pull the hearing aid upwards with the other hand (Fig. 8.5). The audio shoe is now removed from the hearing aid. Fig. 8.5
409. Service and warrantyPhonak offers you a comprehensive, worldwide warranty, valid starting from the date of purchase. Please ask your hearing care professional about the term of the warranty valid in the country of purchase. The warranty covers repairs in case of processing and material errors*.No warranty claims will be considered if the hearing aid shows normal wear and tear, improper handling or care, exposure to chemicals, immersion in water or undue stress. In case of damage caused by third parties or non-authorized service, the Phonak warranty is null and void. This warranty does not cover services performed by a hearing care professional at his or her workplace.Serial number of the Serial number of the left hearing aid right hearing aid Purchase date:*Contact your hearing care professional
41Europe:Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.Australia: Supplier Code Number 15398New Zealand: Supplier Code Number Z128510. Compliance information
42The hearing aid described in this user guide is certified under:USA FCC ID: KWC-WHSBTE1UCanada IC: 2262A-WHSBTE1UNotice 1:This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and2) this device must accept any interference received, including interference that may cause undesired operation.Notice 2:Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.10. Compliance information
43 Notice 3:This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:J Reorient or relocate the receiving antenna.J Increase the separation between the device and receiver.J Connect the device into an outlet on a circuit different from that to which the receiver is connected.J Consult the dealer or an experienced radio / TV technician for help.
4411. Information and explanation of symbolsWith the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications transmitters. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives. This symbol indicates that the products described in these user instructions adhere to the require-ments for an application part of Type BF of EN 60601-1. The surface of the hearing aid is specified as application part of Type BF.XXXX
45EMC and Radio communications compliance label Australia.This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.Important information for handling and product safety.The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.Operating conditions
4611. Information and description of symbolsDuring transport or storage, the temperature should not exceed the limit values of –20°/60° Celsius and relative humidity of 65% for a long period of time. The air pressure range between 500 and 1100 hPa is appropriate.The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal. Proper disposal protects the environment and health.Transport and storage conditions
47Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:(i) Visible congenital or traumatic deformity of the ear.(ii) History of active drainage from the ear within the previous 90 days.(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.(iv) Acute or chronic dizziness.(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.12. For the US market only, complies with the FDA regulations
48(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.(viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user. (This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels (dB).)Important Notice for Prospective Hearing Aid UsersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable For US market only
49conditions that may affect hearing are identified and treated before the hearing aid is purchased.Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.
50Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.Children with Hearing LossIn addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.For US market only
Manufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerlandEU Representative:Phonak GmbHD-70736 Fellbach-OeffingenGermanywww.phonak.com 0459029-0719-03/2011-03/A+W/FO Printed in Switzerland© Phonak AG All rights reserved

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