Sharp HRO00238 LTE, WCDMA, GSM Smart phone with Bluetooth, WLAN and GPS User Manual 08 1 Operation Manual APYHRO00238 Part 2
Sharp Corporation LTE, WCDMA, GSM Smart phone with Bluetooth, WLAN and GPS 08 1 Operation Manual APYHRO00238 Part 2
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Contents
- 1. Operation Manual
- 2. FCC manual requirements
- 3. Operation manual
- 4. Operating manual
- 5. 08-1 Operation Manual APYHRO00238 - Part 1
- 6. 08-1 Operation Manual APYHRO00238 - Part 2
08-1 Operation Manual APYHRO00238 - Part 2
![13Charging with the Specified AC Adapter (Sold Separately)Charge by connecting the common AC adapter 05 (sold separately). For details on the specified AC adapter (sold separately), refer to "Introduction of Peripheral Devices" (▶P. 19).1Check the orientation of the microUSB plug of the common AC adapter 05 (sold separately), and then insert it into the external connection jack of the product in the direction of the arrowTabsExternalconnectionjackCommon AC adapter 05 (sold separately)2Plug the power plug of the common AC adapter 05 (sold separately) into a 100 V AC outletCommon AC adapter 05 (sold separately)3When charging is complete, pull the microUSB plug of the common AC adapter 05 (sold separately) straight out from the external connection jack of the product4Unplug the power plug of the common AC adapter 05 (sold separately) from the outlet ◎Although charging is possible even while the product is turned on, charging takes longer.Charging with a PCCharge by connecting the product to a PC's USB port that is capable of charging.1Make sure that the PC is running, and then connect microUSB cable 01 (sold separately) to a USB port of the PCTabsExternal connection jackmicroUSB cable 01 (sold separately)PC's USB port2Connect microUSB cable 01 (sold separately) to the product ◎Charging by USB may take longer than by the specified AC adapter (sold separately). ◎Insert the microUSB plug straight into the external connection jack of the product in the correct orientation (with the tabs facing down). Failure to do so might damage the external connection jack of the product. ◎If you charge the internal battery after it has run out, the charging lamp may not illuminate. In such cases, charge with the specified AC adapter (sold separately).Turning the Power On/Off ■Turning the Power On1While the product is turned off, f(p) (press and hold for at least 2 seconds) ◎After turning the power on, do not touch the display while "BASIO" is displayed (setting up the touch panel). Failure to do so might cause the touch panel to malfunction.If the screen for touch panel calibration appears after turning the power on, follow on-screen instructions. ■Turning the Power Off1f(p) (press and hold for at least 2 seconds)2[Power off] ■Restarting the ProductThe product turns off and then turns back on.1f(p) (press and hold for at least 2 seconds)2[Reboot] ■Forcing the Power OffIf the screen is frozen or the product cannot be turned off, force the power off.1f(p) (press and hold for at least 8 seconds)Release the button after the product vibrates; the product turns off. ◎If the power is forced off, unsaved data will be lost. Do not force the power off unless the product is inoperable. ■Starting the Product in Safe ModeThe product turns off and then turns back on in a state similar to its state at the time of purchase.If operation of the product is unstable, an application installed after purchasing the product may be the cause. If the symptoms improve in safe mode, uninstalling the application may remedy the symptoms.1f(p) (press and hold for at least 2 seconds)2Touch and hold [Power off] → [OK]While in safe mode, "Safe mode" is displayed at the bottom of the screen.To exit safe mode, restart the product. ◎To start the product in safe mode when it is turned off, turn it on with f(p) (press and hold for at least 2 seconds), and then press and hold d(-) until the lock screen appears after the BASIO logo. ◎It is recommended that you back up data on the product before starting it in safe mode. ◎Widgets you created may be deleted by starting the product in safe mode. ◎Safe mode is not a normal state for the product to be started in. Exit safe mode for normal use.Switching the Display Language to EnglishShow function names and other user interface items in English.1Home screen → [設定] under "ショートカット" → [すべてを見る] → [言語と入力]2[言語]3[English]Turning the Display On/OffThe display turns off when f(p) is pressed or after a period of inactivity. ■Turning the Display On1While the display is turned off, f(p)Alternatively, press h. ◎When the display turns on, the screen that was open before the display turned off may appear depending on the application in use. ◎When "Turn screen on by holding" in "On/off with motion" is set, the display turns on when the product is picked up from a flat surface (the motion sensor is activated). ◎When putting the product in a pocket or bag, turn off the display. Leaving the display turned on in a pocket or bag may cause the product to malfunction.](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-1.png)
![14Lock ScreenWhen the display turns on, the lock screen appears.《Lock Screen》②①④⑤⑥③① Weather and step count② Date and time③ Wallpaper④ Notifications area Notifications for missed calls, new E-mail, new SMS, etc. pop up here. Double-tap a notification for the corresponding screen. Drag the notifications area down for a list of notifications. Tap a notification for the corresponding screen.⑤ Info area When "エモパー (emopa)" is set to ON, a variety of information from emopa appears here. •Flick to the left/right to switch the information. •Double-tap information for the related information or details (may not be available depending on the information).⑥ Screen lock Slide up to unlock the screen.Making Initial SettingsSetting Up Language and Wi-Fi® The Google initial settings screen appears automatically when you turn the product on for the first time. Follow the on-screen instructions to set each function. •In the following steps, you will skip Wi-Fi® connection settings and "Got another device?" settings. The "Got another device?" settings let you copy your Google Accounts, applications and data from a Tap & Go compatible Android device to the product.1Select the language ([English]) → [ ]To change the language after initial setup: Home screen → [設定] under "ショートカット" → [All settings menu] → [Language & input] → [Language].2[SKIP] → [SKIP ANYWAY] → [No thanks]To set up Wi-Fi® connection after initial setup: Home screen → [設定] under "ショートカット" → [All settings menu] → [Wi-Fi].To use Tap & Go: [SKIP] → [SKIP ANYWAY] → [Copy your Google Accounts, apps, and data from your other device], and then then follow the on-screen instructions.3[NEXT]Next, set up a Google Account.Refer to "Setting Up a Google Account" (▶P. 14).Setting Up a Google AccountSet up a Google Account to use applications provided by Google Inc. such as Play Store and HangoutsTM. A Google Account may also be required to use some other applications. (The product can be used without setting up a Google Account.)The main setting items are as follows.Username Register a set of characters to use as your user ID and e-mail address for your Google Account. You cannot use a username that is already used by another user.Password Set up a password for your Google Account. •The Google Account setup screen also appears when you first activate an application that requires a Google Account. •Steps may differ depending on some conditions. In such cases, follow the on-screen instructions.1[Or create a new account]If you already have a Google Account, enter the e-mail address.2Enter your "First name" and "Last name" → [NEXT] → Enter your username → [NEXT] → Enter the password → [NEXT] → Enter the password again → [NEXT]3Check the phone number for recovery → [NEXT] → Check the phone number → [VERIFY] → Read the contents → [I AGREE] → [NEXT]4Read the description of Google services → [NEXT]5[No thanks] → [CONTINUE]To set up payment information for use with Google Play, follow the on-screen instructions.6[Now now] → [NEXT]To use an e-mail address other than the one for the Google Account or E-mail (@ezweb.ne.jp), follow on-screen instructions.7Uncheck the checkbox → [SKIP]To set up screen lock, check the checkbox and then follow on-screen instructions.8[SKIP ANYWAY]Next, calibrate the touch panel.Refer to "Calibrating Touch Panel" (▶P. 14).Calibrating Touch PanelCalibrate the touch panel for improved accuracy. Hold the product normally during calibration.1Tap the six circles ( )Calibration is complete when all the six circles have turned white.Next, perform au Easy Setting.Refer to "au Easy Setting" (▶P. 14).au Easy SettingSet up an au ID to use various services provided by au, such as auスマートパス (au Smart Pass) and auかんたん決済 (au Simple Payment Service; a payment option for purchasing applications from Google Play). au ID Register your au phone number or a set of characters as your au ID. You cannot create an au ID that is already used by another user.au ID password Register a password to use your au ID. •To set the au ID after initial setup: Home screen → [設定] under "ショートカット" → [au Settings Menu] → [au Easy Setting].1[Next] → [Register "au ID"] → [Next] → [au IDの設定・保存]2Enter the security code → [OK]The default security code is the four-digit number you wrote in the application form.3Enter the password → [設定] → [終了]au ID registration is complete.4Follow the on-screen instructionsSetting Permissions for ApplicationsWhen you first activate an application/function that accesses the product's functions and information, First things first confirmation screen appears.Example: When activating 写真 (Album)1First things first screen → [Next]2[Deny]/[Allow]Normally, tap "Allow" to allow use of the function.Repeat step 2 for other functions, if any. ■Other Methods for Setting Permissions for ApplicationsPermissions for applications can also be set as follows. ■Setting Functions to Use by Application1Home screen → [設定] under "ショートカット" → [All settings menu] → [Apps]2Select the application → [Permissions]3Select the function ■Setting Applications to Allow Use by Function1Home screen → [設定] under "ショートカット" → [All settings menu] → [Apps] → [Menu] → [Advanced] → [App permissions]2Select the function3Select the application ◎If you do not allow an application/function to use the related functions, the application/function may not be activated or use of functions may be restricted. ◎A screen that explains the permissions may appear for some applications/functions. In addition, the confirmation screen may appear multiple times or the content may be different. Read the content carefully, and then follow onscreen instructions. ◎In this manual, the description of the content of confirmation screen may be omitted.](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-2.png)
![15Transferring DataRestoring Data via the au Settings MenuRestore data from your previous au phone to this product using a microSD memory card or au Smart Pass server. •To restore data using au Smart Pass server, you need to set up an au ID beforehand. •To restore data using a microSD memory card, save the data to the microSD memory card on your previous au phone beforehand.1Home screen → [設定] under "ショートカット" → [au Settings Menu]2[Data Transfer]If a terms of use screen or privacy policy screen appears, follow the on-screen instructions. ■When Restoring Data from the Server3[auスマートパスのサーバから戻す]You need to set up an au ID beforehand.4Select the item(s) to restore, and then [戻す] → [完了]If a confirmation screen for Wi-Fi® connection appears, follow the on-screen instructions. ■When Restoring Data from a microSD Memory Card3[SDカードから復元する]4Select the type of your previous au phone5Select the item(s) to restore, and then [戻す] → [完了]If a confirmation screen for data restoration appears, follow the on-screen instructions.Saving Data via the au Settings MenuBack up important data regularly to a microSD memory card or au Smart Pass server. •If the product needs to be submitted to an au shop, etc. for repair, the memory will be cleared during the repair process. Back up data beforehand. •To back up data using au Smart Pass server, you need to set up an au ID beforehand.1Home screen → [設定] under "ショートカット" → [au Settings Menu]2[Data Transfer]If a terms of use screen or privacy policy screen appears, follow the on-screen instructions. ■When Backing Up Data to the Server3[auスマートパスのサーバに預ける]You need to set up an au ID beforehand.4Select the item(s) to back up, and then [預ける] → [完了]If a confirmation screen for data backup or Wi-Fi® connection appears, follow the on-screen instructions. ■When Saving Data to a microSD Memory Card3[SDカードに保存する]4Select the item(s) to save, and then [保存する] → [完了]Basic OperationsUsing Touch PanelThe product's display is a touch panel; operate with your fingers on the display. •The touch panel is designed to be lightly touched by fingers. Do not apply strong pressure with your fingers or sharp-pointed objects (such as ballpoint pens and pins) on the touch panel. •The touch panel may not respond or may malfunction in the following cases. ･Operation with gloved hands ･Operation with fingernails ･Operation when a foreign object is on the touch panel ･Operation with a protective film or sticker on the touch panel ･Operation with a water drop left or condensation formed on the display ･Operation with wet or sweaty fingers ･Operation under water ■Tap/Double-tapTap: Touch the screen lightly and briefly.Double-tap: Tap the same position twice quickly on the screen. •Select an item or icon displayed on the screen. Double-tap on a still picture, etc. to enlarge/reduce it. ■Slide/Swipe/DragSlide: Place your finger on the screen and move your finger in the desired direction.Swipe: Quickly slide a finger for a short distance.Drag: Touch an item on the screen and slide your finger across the screen. •Slide/swipe: Scroll the screen or toggle pages. Operate the volume bars and brightness bar for adjustment. •Drag: Move an item or icon to the desired position. ■FlickQuickly brush the screen up/down or left/right. •Toggle pages, enter characters using flick input, etc. ■PinchTouch the screen with two fingers and move them toward each other (pinch out) or away from each other (pinch in). •Enlarge/reduce a still picture, etc.Using Touch KeysThe following icons appear at the bottom of the screen; use them as touch keys. •Other icons (touch keys) may appear on some screens.Icon DescriptionBack keyReturn to the previous screen.Magnifier keyEnlarge part of the screen.To cancel, tap again.Recent apps keyOpens the recent apps screen.](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-3.png)
![17Setting the Manner ModeAvoid disturbing others around you in public.Available options are as follows.Standard mannerRingtones and operation sounds are muted; the product vibrates for incoming calls/mail, etc. Alarm sounds according to the Alarm application settings. Media sounds still play.Total silence Ringtones and operation sounds are muted; the product does not vibrate for incoming calls/mail, etc. Alarm sounds and media sounds are also muted.Alarms only Ringtones and operation sounds are muted; the product does not vibrate for incoming calls/mail, etc. Alarm sounds and media sounds still play.Priority only Ringtones and notification sounds play according to the "Priority only allows" settings in "Do not disturb" under "Sound & notification." Other responses are the same as when the manner mode is canceled.OFF Cancel the manner mode. ◎If the Answering memo setting is set to "Mannermode," answering memo is enabled while the manner mode is set and follows the answering memo settings. ◎When the manner mode is set, the selected manner mode option name appears in the corresponding function button. Tap the button to cancel the manner mode.1Open the notification/status panel → Tap the Manner function buttonThe manner mode setting screen appears.2Select the manner mode option to useSetting Airplane ModeWhen Airplane mode is set, wireless functions such as Phone features, packet transmission, wireless LAN (Wi-Fi®) and Bluetooth® are disabled.1Home screen → [設定] under "ショートカット" → [All settings menu] → [More] → [Airplane mode] ◎When using the product in Airplane mode on an airplane or in a hospital, etc., follow the instructions of the airline/facility. ◎Alternatively, to set Airplane mode, open the notification/status panel → Tap the Airplane function button. ◎When Airplane mode is set, calls cannot be made except to 110 (Police), 119 (Fire and Ambulance), 118 (Regional Coast Guard Headquarters) or 157 (Customer Service Center). Note that Airplane mode will be disabled after the call. ◎When Airplane mode is set, calling and sending/receiving mail are not available. In addition, setting Airplane mode disables wireless LAN (Wi-Fi®) and Bluetooth®. To use wireless LAN (Wi-Fi®) or Bluetooth® while Airplane mode is set, enable it after setting Airplane mode.Registering Frequently Used Contacts to Quick ButtonsRegistering Contacts to Quick ButtonsRegister frequently used contacts to Quick Buttons ( at the bottom of the home screen) to make calls or create E-mail/SMS easily. •Save the contact with a phone number and e-mail address to Address Book beforehand. •The name of the registered contact appears under the Quick Button.1Home screen → / / → [Yes] → Select the contact to register → [Next]2Select an icon for the contactThe contact is registered to the Quick Button.To select a preset icon: [Select from presets] → Select an icon → [Yes].Character EntrySwitching Software KeyboardsThe software keyboard appears when an entry field is selected on a character entry screen to save a contact, create a mail, etc.Available software keyboards are as follows.12-key keyboardKeys are arranged in the same order as conventional cell phones. Tap a character key to toggle character options for that key, and then enter the character.QWERTY keyboardKeys are arranged in the same order as conventional computer keyboards. Tap a character key to enter the assigned character.1Character entry screen → [ ] → [Input UI] → [QWERTY keyboard]/[12 keyboard]Character Entry Screen Layout②《Character Entry Screen (QWERTY)》①⑥⑦③④⑤⑩ ⑪ ⑫⑨⑧① Character Entry Field② Word suggestions Predictive word suggestions appear when a character is entered. Enter a character and tap for non-predictive word suggestions (available in the Hiragana/Kanji input mode). • To expand the word suggestion list, tap . To collapse it, tap .③ Character key Enter the assigned character.④ Shift key Toggle case. The key appearance changes as follows. : Lowercase : Uppercase : Caps lock In number entry, switch available symbol keys.⑤ Input mode key Toggle the input mode. The current input mode is indicated in blue by one of the following characters. あ: Hiragana/Kanji Ａ: Half Alphabet １: Half Numeric⑥ Delete key Delete characters.⑦ OK key or Enter key : Confirm the entry. : Insert a line break at the cursor position. •The appearance and function of the key change depending on the application or entry field.⑧ Pictogram/symbol/emoticon key or Katakana/letter key : Open the pictogram/symbol/emoticon list. : Show word suggestions consisting of katakana or letters; tap to close the word suggestion list. (Available in the Hiragana/Kanji input mode.)⑨ Voice input key or Undo key Change the input method to "Voice input." Cancel the last operation; for example, tap the key after confirming the entry to restore the entered characters to the unconfirmed state.⑩ Setting key Open the S-Shoin menu.⑪ Space key or Conversion key : Enter spaces. : Show word suggestions.⑫ Cursor keys Move the cursor to the left or right. Segment a word/phrase for conversion before confirming the entry (available in the Hiragana/Kanji input mode). Move the cursor to the right at the text end to enter spaces.](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-5.png)
![18Character Entry BasicsEntering CharactersExample: When entering "Tokyo"1Character entry screen → Enter "tokyo"2Tap "Tokyo" in word suggestionsEntering Pictograms, Symbols, or Emoticons1Character entry screen → [ ]2Select pictograms, symbols, or emoticonsEntering Characters Using Voice Input1Character entry screen → [ ]2Speak to the mouthpiece (microphone):Speech recognition is enabled. Characters are entered when the recognition is complete. Tap to pause the recognition.:Speech recognition is paused. Tap to resume.×:Tap to switch back to the software keyboard.:Make voice input settings.:Delete entered characters.Using Call FunctionsMaking CallsMaking a Call by Entering a Phone Number1c2Enter a phone numberInclude the area code for landline phone numbers even if they are in the same area code.3[Call] → Call connectsTo adjust the call volume of the other party's voice, press u(+) or d(-) during a call.4[End call]Making a Call Using Call History1c → [Incoming]/[Outgoing]2Select the record3[Call]Making a Call Using Address BookSave the contact to Address Book beforehand (▶P. 18).1c → [Addr.]2Select the contact you want to call → [ ] → Call connects3[End call]Making a Call Using a Quick ButtonRegister the contact to a Quick Button beforehand (▶P. 17).1Home screen → - (where the contact is registered)2[Call] → Call connects3[End call]Receiving CallsAnswering a CallWhen a call arrives, c flashes.1When a call arrives, c2Talk → [End call]Answering a Call Using Answering Memo1When a call arrives, [Menu] → [Absence Memo]Playing Back Answering Memos1Home screen → [設定] under "ショートカット" → [All settings menu] → [Call] → [Call/Ans Memo] → [Answering Memo List]2Select the answering memo to play backStop Stop the playback.Speaker on/Speaker offSwitch between the speaker and earpiece for the sound.Checking Your Own Phone Number1Home screen → [設定] under "ショートカット" → [Profile]Saving Contacts to Address Book1Home screen → [Address Book]2[Menu] → [Add new entry]3Enter information in the fields as needed4[Save] → [No] ◎Contacts saved in Address Book may be altered or lost due to accidents or malfunctions. It is recommended that you keep a copy of important phone numbers, etc. Note that the Company is not liable for any damages or lost profits resulting from alteration or loss of contacts due to accidents or malfunctions.](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-6.png)
![19Using E-mailMaking Initial Settings for E-mail1m→ [E-mail]When activating E-mail for the first time, the E-mail address initial setting screen appears.2[接続する]3[閉じる]4Read the contents → [Close]5[同意する] → [完了]Changing E-mail Address1m→ [E-mail] → [MENU] → [Change Address/Setting Filter] → [接続する] → [Eメールアドレスの変更へ]2Enter the security code → [送信]3[承諾する]4Enter characters in the editable portion of E-mail address (before @) → [送信] → [OK] → [閉じる] ◎In the editable portion of E-mail address, enter up to 30 single-byte alphanumeric characters including ".", "-" and "_". Note that "." cannot be entered consecutively or used as the first or last character of the portion. "0" also cannot be used as the first character.Sending E-mails1m→ [E-mail]2[Create new]Create mail screen appears.3[ ] → [Address book] → Select the recipientAlternatively, tap "Enter address" to enter an address directly.4Enter the subject5Enter the body text6[Done] → [Send] → [Send]Receiving E-mailsWhen an e-mail arrives, the mail ringtone sounds and m flashes. •When an e-mail arrives while the display is turned on (except in the lock screen), a new e-mail notification appears and then appears in the status bar. 1m→ [E-mail]2Select [Inbox] or a created folder3Select the e-mailUsing CameraShooting Still Pictures1Slide the camera slide cover down → [OK]2Aim the out camera at the subject3[ ]/s (shutter key)Recording Videos1Slide the camera slide cover down → [OK]2Aim the out camera at the subject3[ ] → Recording starts4[ ] → Recording stopsAppendixIntroduction of Peripheral Devices ■Desktop holder (SHV36PUA) ■SHARP TV antenna cable 02 (02SHHSA) (sold separately) ■au Carrying Case G Black (0106FCA) (sold separately) ■Common AC Adapter 03 (0301PQA) (sold separately) Common AC Adapter 05 (0501PWA) (sold separately) Common AC Adapter 03 Navy (0301PBA) (sold separately) Common AC Adapter 03 Green (0301PGA) (sold separately) Common AC Adapter 03 Pink (0301PPA) (sold separately) Common AC Adapter 03 Blue (0301PLA) (sold separately) AC Adapter JUPITRIS (White) (L02P001W) (sold separately) AC Adapter JUPITRIS (Red) (L02P001R) (sold separately) AC Adapter JUPITRIS (Blue) (L02P001L) (sold separately) AC Adapter JUPITRIS (Pink) (L02P001P) (sold separately) AC Adapter JUPITRIS (Champagne) (L02P001N) (sold separately)Common AC Adapter 05 •Style varies by model. ■Portable charger 02 (0301PFA) (sold separately) ■microUSB cable 01 (0301HVA) (sold separately) microUSB cable 01 Navy (0301HBA) (sold separately) microUSB cable 01 Green (0301HGA) (sold separately) microUSB cable 01 Pink (0301HPA) (sold separately) microUSB cable 01 Blue (0301HLA) (sold separately) ◎It may not be possible to charge the product adequately with Portable charger 02 (sold separately). ◎For the latest information about available peripheral devices, refer to the au website (http://www.au.kddi.com/english/) or contact Customer Service Center. ◎The product does not support ASYNC/Fax transmission. ◎The above-mentioned peripheral devices can be purchased from au Online Shop. They may not be available for purchase depending on the stock status. http://auonlineshop.kddi.com/](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-7.png)
![20TroubleshootingBefore you assume that the product is malfunctioning, check the following:Problem Suggestion/possible causeBattery runs out fast •Avoid using the product in places where (out of service area) appears (▶P. 16). •The internal battery has reached the end of its life. Check the battery status (▶P. 12). •The battery is not adequately charged (▶P. 16). •Turn off functions you do not need (▶P. 16).Cannot make calls •An au Nano IC Card 04 is not inserted (▶P. 11). •The phone number is incorrect or the area code is missing (▶P. 18). •Airplane mode is set (▶P. 17). •The product is turned off (▶P. 13). •Tap "Call" after entering the phone number (▶P. 18).Cannot receive calls •Reception is poor (▶P. 16). •You are outside the service area (▶P. 16). •Airplane mode is set (▶P. 17). •The product is turned off (▶P. 13). •An au Nano IC Card 04 is not inserted (▶P. 11).Cannot hear the other party •The call volume is too low(▶P. 18). •The earpiece is blocked with your ear. Place the earpiece over your earhole.microSD memory card is not recognized / Cannot find target data •The microSD memory card is not inserted correctly (▶P. 11). •The data is saved in the internal memory. Data can be saved in the internal memory besides microSD memory cards.Cannot operate the keys or touch panel •Turn off the product and then turn it back on. •The product is turned off (▶P. 13).Cannot charge the battery •The power plug of the specified charger (sold separately) is not securely plugged into the outlet (▶P. 12).Cannot turn on the product •The internal battery is not adequately charged (▶P. 16). •Make sure that you press and hold f(p) (▶P. 13).Cannot operate / Screen is frozen / Cannot turn off the product •To force power off, press and hold f(p) for at least 8 seconds, and then release the button after the product vibrates. Turn the product back on after a while (▶P. 13).Cannot operate the touch panel as intended •Do not operate with gloved hands. •Do not operate with fingernails or with a foreign object between the display and your finger. •Restart the product (▶P. 13).Response to touch input or key operation is slow •A large amount of data is stored in the product or large data is being exchanged between the internal memory and microSD memory card.An au IC card (SIM)-related error message or a message indicating that the card is not inserted appears •An au Nano IC Card 04 is not inserted (▶P. 11).The product turns off automatically •The battery has run out (▶P. 12).The product turns off after the power-on logo appears •The battery has run out (▶P. 12). (out of service area) is displayed •Reception is poor (▶P. 16). •You are outside the service area (▶P. 16). •Your hand is on the internal antenna area (▶P. 10). •An au Nano IC Card 04 is not inserted (▶P. 11).The display illuminates and c flashes but the ringtone does not sound •Manner mode is set (▶P. 17).Low-battery related message is displayed •The battery is almost empty (▶P. 16).Call does not connect and a beep is heard from the earpiece •Reception is poor (▶P. 16). •You are outside the service area (▶P. 16). •The network or number is busy. Try again later.Updating SoftwareThe product supports software updates.The software update function is also used for operating system updates. An operating system update is a software update which includes an upgrade of the product's operating system.1 Home screen → [設定] under "ショートカット" → [All settings menu] → [About phone] → [Software Update]When you tap "OK," the product starts to check for a software update in the background. If there is an update, you can download and install it as needed. •If "Software update" is displayed in the notification/status panel, tap the notification and then follow on-screen instructions.2 [YES] → [OK]To install it later, [LATER] → [OK]. A confirmation screen for installation will appear after approximately 24 hours. ■Notes on Software Update •You will be charged for data communication when connecting to the Internet from the product using packet communication. Large-volume data communication occurs in particular for operating system updates. Use of Wi-Fi® is recommended. •Whenever a software update is available, the information will be announced on the au website, etc. for you. For details, contact an au shop or Customer Service Center (call toll-free 157). In addition, users of the SHV36 may receive a notice from au when software update is necessary to improve the functionality of the SHV36. •It is recommended that you back up data before updating the software. •When the software update is performed, the product restarts before and after the update. •If the software update has failed or stopped, perform it again. •A software update failure may disable the product. If this happens, take the product to an au shop or PiPit (not accepted by some shops). •Charge the battery adequately before performing the update. If the battery level is low or if the battery runs low during the update, the software update will fail. •Check the signal reception. The software update may fail in poor reception areas. •The software update will not change data stored on the product (contacts, mails, still pictures, music files, etc.) or the settings. However, data may be affected by the update depending on the condition of the product (malfunctioning, damaged, water seepage, etc.). •After the software is updated, download of another software update may start automatically (consecutive updates). •During international roaming, the software update function is available only when the product is connected to Wi-Fi®. Be sure to connect to Wi-Fi® before performing the software update. •Once the operating system is updated, it cannot be reverted to its previous version.What not to do during the software update: •Do not change locations.Restrictions during the software update: •You cannot operate the product. Not even calls to 110 (Police), 119 (Fire and Ambulance), 118 (Regional Coast Guard Headquarters) or 157 (Customer Service Center) can be made. Alarm and other functions are also disabled.After-Sales Service ■When Requesting a RepairFor repair, contact Keitai Guarantee Service Center.During the warranty periodRepairs will be performed under the Company's terms and conditions of the free-of-charge repair service described on the warranty.Outside the warranty periodIf the product is repairable, repairs will be performed for a fee at your request. ◎Contents in the internal memory may be lost due to repairs; keep a copy of the contents. Note that the Company is not liable for any damages or lost profits resulting from altered or lost contents. ◎Recycled parts that meet the Company's quality standards may be used for repair. ◎Your au cell phone collected by the replacement mobile phone delivery service will be repaired and recycled as another replacement cell phone. Likewise, parts replaced by the au after-sales service will be collected and recycled by the Company. Therefore, they cannot be returned to you. ◎Instances where the product has been changed, modified, or analyzed (including software modification or analysis (including rooting, etc.), reverse-engineered, reverse-compiled, or reverse-assembled) or has been repaired at a location other than an authorized repair location designated by the Company may not be covered by the warranty or may prevent the product from being accepted for repairs.](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-8.png)
![22SIM-Unlocking the ProductThe product can be SIM-unlocked. SIM-unlocking the product allows other-carrier SIM cards to be used with it. •A request for SIM-unlocking can be made on the au website or at an au shop. •Some services, functions, etc. may have restrictions when an other-carrier SIM card is used. The Company does not guarantee operation whatsoever. •Setting after SIM-unlocking the product can be made as follows: Home screen → [設定] under "ショートカット" → [All settings menu] → [About phone] → [Status] → [SIM status] → [SIM lock status]For details, refer to the au website. http://www.au.kddi.com/english/support/contract/simcard/unlock/Main Specifications ■Main Unit (SHV36)Display Approx. 5.0 inches, approx. 16.77 million colors, IGZO, 1,280×720 (HD)Weight Approx. 150 g (including the internal battery)Dimensions (W x H x D)Approx. 71 mm x 143 mm x 9.3-12.0 mmMemory (built-in) RAM: Approx. 2 GBInternal storage: Approx. 16 GBContinuous talk time (in Japan)Approx. 1,170 min.Continuous talk time (overseas (GSM))Approx. 900 min.Continuous standby time (in Japan)Approx. 820 hoursContinuous standby time (overseas (GSM))Approx. 940 hoursContinuous tethering timeApprox. 680 min.Maximum Wi-Fi® tethered connections10 devicesCharging time Common AC adapter 05 (sold separately): Approx. 130 min.Continuous 1Seg watching time*1Approx. 11 hours and 40 min.Camera device Out cameraCMOS image sensorIn cameraCMOS image sensorEffective pixels Out cameraApprox. 13.10 million pixelsIn cameraApprox. 5.00 million pixelsBluetooth® functionCommunication method: Bluetooth® Standard Ver.4.2Output: Bluetooth® Standard Power Class 1Communication distance*2: Within 10 m with no obstacles in the rangeCompatible Bluetooth® profiles*3: GATT, HSP, HFP, A2DP, AVRCP, OPP, SPP, PBAP*4, HID, PAN, PAN NAP, PANU, aptX, SCMS-T, HOGP*5, DUN*6Frequency band: 2.4 GHz bandNetwork environmentIEEE802.11b/g/n (2.4 GHz) conformantInterface microUSB jack, 3.5 mm 4 pole earphone/microphone jack (supported earphones: 3 pole headphone (Lch/Rch/GND) and 4 pole earphone with microphone (Lch/Rch/GND/MIC))*1 Varies depending on the usage.*2 Affected by obstacles between communication devices; varies depending on the signal conditions.*3 Specifications defined in Bluetooth® standards that specify behaviors of Bluetooth® devices according to their intended use.*4 Address Book data (contacts) may not be displayed correctly on recipient devices.*5 A profile that supports Bluetooth® standard Ver.4.0.*6 Supports some car navigation systems. Refer to the au website for use. ◎The continuous talk time and continuous standby time may be less than half depending on the charge on the battery, usage environment such as temperature or signal reception, function settings, etc. ■Desktop Holder (SHV36PUA)Input 5.0 V DC/1.8 AOutput 5.0 V DC/1.8 ADimensions (W x H x D)Approx. 106 mm x 53.2 mm x 52.7 mmWeight Approx. 64 gAmbient temperature 5°C to 35°CAmbient humidity 35% to 85%Specific Absorption Rate (SAR) of Cell PhonesThis model 【SHV36】 cell phone complies with Japanese technical regulations for exposure to radio waves and international guidelines on radio wave protection.This cell phone has been designed in observance of the Japanese technical regulations regarding exposure to radio waves (*1) and limits to exposure to radio waves recommended by equivalent international guidelines.These international guidelines were set out by the International Commission on Non-Ionizing Radiation Protection (ICNIRP), which is in collaboration with the World Health Organization (WHO), and the permissible limits include a substantial safety margin designed to assure the safety of all persons, regardless of age and health condition. The Japanese technical regulations and international guidelines define the limits using a unit of measurement known as the Specific Absorption Rate (SAR), which represents the average amount of radio frequency energy absorbed by the human body. The SAR limit for cell phones is 2.0 W/kg. The highest SAR value for this cell phone when tested for use near the head is 0.705 W/kg, and when worn on the body, is 0.543 W/kg (*2). There may be slight differences in SAR levels among individual products, but they all satisfy the limit.The actual SAR of this cell phone while talking on the phone can be well below that indicated above. This is due to the cell phone being designed to only output the minimum power required to communicate with a base station. Therefore in general, the closer you are to a base station, the lower the power output of the cell phone.This cell phone can be used in positions other than against your head. Use a carrying case or similar accessory that holds the phone at least 1.5 cm separated from the body and ensure no metal parts are located between you and the cell phone. Under these conditions, this cell phone satisfies Japanese technical regulations and international guidelines for radio wave protection.The World Health Organization has stated that "a large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk. To date, no adverse health effects have been established as being caused by mobile phone use."If you would like to know more detailed information, please refer to the WHO website.(http://www.who.int/docstore/peh-emf/publications/facts_press/fact_english.htm)*1 Technical regulations are defined by the Ministerial Ordinance Related to the Radio Law (Article 14-2 of Radio Equipment Regulations).*2 The value includes other radio systems that can be simultaneously used.Please refer to the websites listed below if you would like to know more detailed information regarding SAR.○ Ministry of Internal Affairs and Communications website: (http://www.tele.soumu.go.jp/e/sys/ele/index.htm）○ Association of Radio Industries and Businesses website: (http://www.arib-emf.org/01denpa/denpa02-02.html）○ SHARP website: (http://k-tai.sharp.co.jp/support/sar/）○ au website: (http://www.au.kddi.com/english/）](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-10.png)
![23CE Declaration of ConformityHereby, Sharp Telecommunications of Europe Ltd, declares that this SHV36 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.A copy of the original declaration of conformity can be found at the following Internet address:(http://www.sharp.co.jp/k-tai/) ■Mobile LightDo not point the illuminated light directly at someone's eyes.Be especially careful not to shoot small children from a very close distance.Do not use Mobile light near people's faces. Eyesight may be temporarily affected leading to accidents. ■AC AdapterAny AC adapter used with this handset must be suitably approved with a 5Vdc SELV output which meets limited power source requirements as specified in EN/IEC 60950-1 clause 2.5. ■Battery - CAUTIONUse specified Charger only.Non-specified equipment use may cause malfunctions, electric shock or fire due to battery leakage, overheating or bursting.The battery is embedded inside the product. Avoid removing the embedded battery since this may cause overheating or bursting.Do not dispose of the product with ordinary refuse. Take the product to an au Shop, or follow the local disposal regulations.Charge battery in ambient temperatures between 5°C and 35°C; outside this range, battery may leak/overheat and performance may deteriorate. ■Volume Level CautionTo prevent possible hearing damage, do not listen at high volume levels for long periods. ■Headphone Signal LevelThe maximum output voltage for the music player function, measured in accordance with EN 50332-2, is 116.0 mV. ■Stand-by Markp: This symbol means the stand-by on/off. ■European RF Exposure InformationYour mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health.The guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg and the highest SAR value for this device when tested at the ear is 0.775 W/kg* and when worn on the body is 1.824 W/kg*.For body-worn operation, this mobile device has been tested and meets the RF exposure guidelines when used with an accessory containing no metal and positioning the handset a minimum of 5 mm from the body. Use of other accessories may not ensure compliance with RF exposure guidelines.As SAR is measured utilizing the devices highest transmitting power the actual SAR of this device while operating is typically below that indicated above. This is due to automatic changes to the power level of the device to ensure it only uses the minimum level required to reach the network.The World Health Organization has stated that present scientific information does not indicate the need for any special precautions for the use of mobile devices. They note that if you want to reduce your exposure then you can do so by limiting the length of calls or using a hands-free device to keep the mobile phone away from the head.* The tests are carried out in accordance with international guidelines for testing.FCC Notice- This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.- Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the equipment.- The device is electronically labeled and the FCC ID can be displayed from the home screen as follows: [設定] under "ショートカット" → [All settings menu] → [About phone]. ■Information to UserThis equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particular installation; if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:1. Reorient/relocate the receiving antenna.2. Increase the separation between the equipment and receiver.3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.4. Consult the dealer or an experienced radio/TV technician for help and for additional suggestions.WarningThe user is cautioned that changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment. ■FCC RF Exposure InformationYour handset is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government.The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The exposure standard for wireless handsets employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.Highest SAR value:Model SHV36FCC ID APYHRO00238At the Ear 0.62 W/kgOn the Body 0.61 W/kgThis device was tested for typical body-worn operations with the back of the handset kept 1.0 cm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 1.0 cm separation distance between the user's body and the back of the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly.The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided.The FCC has granted an Equipment Authorization for this model handset with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model handset is on file with the FCC and can be found at (http://transition.fcc.gov/oet/ea/fccid/) under the Display Grant section after searching on the corresponding FCC ID (see table above).Additional information on Specific Absorption Rates (SAR) can be found on the FCC website at (http://www.fcc.gov/encyclopedia/radio-frequency-safety).Export Administration RegulationsThe product and its accessories may be subject to the Japan Export Administration Regulations ("Foreign Exchange and Foreign Trade Law" and its related laws). In addition, U.S. Re-export Regulations (Export Administration Regulations) may apply to the product and its accessories. To export and re-export the product and its accessories, take the required measures on your responsibility and at your expenses. For details on the procedures, contact the Ministry of Economy, Trade and Industry or the U.S. Department of Commerce.](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-11.png)
![24Intellectual Property Rights ■TrademarksCompany names and product names referred to in this manual are trademarks or registered trademarks of respective companies. •The microSD logo, microSDHC logo and microSDXC logo are trademarks of SD-3C, LLC. •The Bluetooth® word mark and logo are registered trademarks owned by the Bluetooth SIG, Inc., and SHARP CORPORATION is licensed to use these trademarks. •Wi-Fi®, Wi-Fi CERTIFIED logo, Wi-Fi Protected Setup logo and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®. •Wi-Fi CERTIFIED™ and Wi-Fi Protected Setup™ are trademarks of Wi-Fi Alliance®. •The official name for Microsoft® Windows® is Microsoft® Windows® Operating System. •Microsoft®, Windows®, Windows Vista®, Microsoft® Excel®, Microsoft® PowerPoint®, Windows Media® and Exchange® are trademarks or registered trademarks of Microsoft Corporation in the U.S.A. and other countries. •Microsoft® Word and Microsoft® Office are product names of Microsoft Corporation in the U.S.A. •QR code is a registered trademark of DENSO WAVE INCORPORATED. •Twitter and Twitter logo are trademarks or registered trademarks of Twitter, Inc. •Facebook and Facebook logo are trademarks or registered trademarks of Facebook, Inc. •Google™, Google logo, Android™, Android logo, Google Play™, Google Play logo, Google+™, Gmail™, Gmail logo, Google Calendar™, Google Calendar logo, Google Maps™, Google Maps logo, Google Chrome™, Google Chrome logo, Google Voice Search™, Google Voice Search logo, YouTube™, YouTube logo, Google Drive™, Google Drive logo, Google™ Search, Google Search logo, Google Now™, Google Photos™ and Hangouts™ are trademarks of Google Inc. •"ALKOO" is a registered trademark of NAVITIME JAPAN Co., Ltd. •Rovi, G-GUIDE, G-GUIDE MOBILE and G-Guide related logos are trademarks or registered trademarks of Rovi Corporation and/or its subsidiaries in Japan. •LINE is a trademark or registered trademark of LINE Corporation. •Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. •"でかレシーバー", "おはようメール", "トリプルくっきりトーク", "スロートーク/Slow Talk", "Bright Keep", "NightCatch/ナイトキャッチ", "ワンタッチシャッター", "おすすめオート", "おすすめプラス", "エモパー/emopa", "エモパーメモ", "エモパーヘルスケア", "エモパーク/emopark", "エスショイン/S-Shoin", "長エネスイッチ", "リラックスビュー/Relax View", "リラックスオート", "からだメイト", "LCフォント/LCFONT" and the LC logo symbol are registered trademarks or trademarks of Sharp Corporation. •iWnn of OMRON SOFTWARE Co., Ltd. is used for conversion methods for Japanese language, and for phrase prediction methods for English. iWnn © OMRON SOFTWARE Co., Ltd. 2008-2016 All Rights Reserved. iWnn IME © OMRON SOFTWARE Co., Ltd. 2009-2016 All Rights Reserved. •Qualcomm aptX is a product of Qualcomm Technologies International, Ltd. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with permission. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries, used with permission. •The product includes pictograms that SHARP CORPORATION is licensed by NTT DOCOMO, INC. •© 2014 Comic Communication Co., Ltd. All rights reserved. •VoiceText of HOYA Service Corporation is used for speech synthesis. VoiceText is a registered trademark of Voiceware co.,ltd. •MPEG Layer-3 audio coding technology licensed from Fraunhofer IIS and Thomson. ■Open Source Software •The product includes software based on GNU General Public License (GPL), GNU Lesser General Public License (LGPL) and other licenses. For details on licenses of related software, on the home screen, [設定] under "ショートカット" → [All settings menu] → [About phone] → [Legal information] → [Open source licenses]. •Source codes of software based on GPL, LGPL and Mozilla Public License (MPL) can be referred to on the following site for free. For details, refer to the following site. http://k-tai.sharp.co.jp/support/developers/oss/ ■OpenSSL License【OpenSSL License】Copyright © 1998-2009 The OpenSSL Project. All rights reserved.This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ''AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.【Original SSLeay License】Copyright © 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved.This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ''AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ■Windows NotationsIn this manual, operating systems (Japanese editions) are abbreviated as follows. •Windows 10 is an abbreviation for Microsoft® Windows® 10 (Home, Pro, Enterprise, and Education). •Windows 8.1 is an abbreviation for Microsoft® Windows® 8.1, Microsoft® Windows® 8.1 Pro, and Microsoft® Windows® 8.1 Enterprise. •Windows 7 is an abbreviation for Microsoft® Windows® 7 (Starter, Home Basic, Home Premium, Professional, Enterprise, and Ultimate). •Windows Vista is an abbreviation for Microsoft® Windows Vista® (Home Basic, Home Premium, Business, Enterprise, and Ultimate).](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-12.png)
![お問い合わせ先番号この取扱説明書は、再生紙を使用しています。取扱説明書リサイクルにご協力をお願いします。全国のauショップで、不要な取扱説明書や個装箱等を回 収 す るリ サ イクル 活 動 に 取 り 組 んで い ま す。携帯電話・PHS事業者は、環境を保護し、貴重な資源を再利用するためにお客様が不要となってお持ちになる電話機・電池・充電器を、ブランド・メーカーを問わず マークのあるお店で回収し、リサイクルを行っています。濡れた状態での充電は、異常な発熱・焼損などの原因となり大変危険です。au のお客さまサポート料金・操作・設定などのご確認や各種お手続きができます。スマートフォンをご利用ならアプリが便利です。総合案内（ 受付 9:00∼20:00 ）盗難・紛失（ 24 時間受付 ）Pressing “zero” will connect you to an operator, after calling “157” on your au cellphone.※ ご契約内容の変更や照会の場合には、ご利用の「au 携帯電話番号」と「暗証番号」が必要です。※ 音声応答メニューのご利用料金照会、回線停止、再開手続きは 24 時間ご利用いただけます（メンテナンス時を除く）。お客さまセンター（年中無休 / 通話料無料）au 携帯電話( スマホ / ケータイ )au 携帯電話以外 / 一般電話パソコン・スマートフォン 3G ケータイ左記番号がつながらない場合[ 沖縄の方は ]局番なし 1570077-7-1110077-7-113局番なし 1130120-977-0330120-977-699盗難・紛失・故障（ 受付 9:00∼20:00 ）安心ケータイサポートセンター( 年中無休/ 通話料無料)au 携帯電話( スマートフォン / ケータイ ) / 一般電話0120-925-919WEB 版アプリ版auお客さまサポートhttps://cs.kddi.comau Market もしくは App Store から「au お客さまサポート」で検索 ーEZボタン＞トップメニューまたはauポータルトップ＞auお客さまサポート※ 上記の電話番号がつながらない場合があります。2016年7月第1版 発売元：KDDI株式会社・沖縄セルラー電話株式会社 製造元：シャープ株式会社](https://usermanual.wiki/Sharp/HRO00238.08-1-Operation-Manual-APYHRO00238-Part-2/User-Guide-3087589-Page-15.png)