SMART Technologies 7086 Interactive Display User Manual

SMART Technologies Inc. Interactive Display Users Manual

Users Manual

Was this document helpful?smarttech.com/docfeedback/171164SMARTBoard® 7000 seriesinteractive displaysINSTALLATION AND MAINTENANCE GUIDEFOR MODELS:lSBID-7075lSBID-7086lSBID-7275lSBID-7286lSBID-7075PlSBID-7086PlSBID-7275PlSBID-7286P
smarttech.com/kb/171164LicensesThe terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the UnitedStates and other countries.The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMARTTechnologiesULC is under license.Trademark noticeSMARTBoard, SMARTNotebook, SMARTMeetingPro, SMARTInk, SMARTkapp, SMARTkappiQ, HyPrTouch, PenID, smarttech, the SMART logo and all SMARTtaglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft and Windows are either registeredtrademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, OSX, iPhone, iPad, iPod touch, iTunes, AirPlay andBonjour are trademarks of Apple Inc., registered in the U.S. and other countries. Google, Google Cast, Google Play, Android, Chrome, Chromebook andChromecast are trademarks of Google Inc. AirParrot is a trademark of Squirrels LLC registered in the United States and other countries. All other third-partyproduct and company names may be trademarks of their respective owners.Copyright notice© 2017SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system ortranslated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to changewithout notice and does not represent a commitment on the part of SMART.This product and/or use thereof is covered by one or more of the following U.S. patents:www.smarttech.com/patents09/2017
i smarttech.com/kb/171164Important informationIMPORTANTThere are critical software updates for the display that you need to install to ensure the display isfully functional and provides the best experience. Connect to a wired or wireless network toautomatically download and apply these updates as well as future updates.WARNINGlFailure to follow the installation instructions shipped with the display could result in injuryand product damage which may not be covered by the warranty.lDo not open or disassemble the display. You risk electrical shock from the high voltageinside the casing. Opening the casing also voids the warranty.lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,mount the product at the appropriate height.lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.lIf the display requires replacement parts, make sure the service technician usesreplacement parts specified by SMARTTechnologies or parts with the same characteristicsas the original.lEnsure that any cables that cross the floor to the display are properly bundled and markedto avoid a trip hazard.lDo not insert objects inside the cabinet ventilation holes, because they could touchdangerous voltage points and cause electric shock, fire or product damage which may notbe covered by the warranty.lDo not place heavy objects on the power cable. Damage to the cable could cause shock,fire or product damage which may not be covered by the warranty.lUseonly extension cords and outlets that can fully accommodate the display’s polarizedplug.lUse the power cable provided with the display. If a power cable is not supplied, contactyour supplier. Use only power cables that match the AC voltage of the power outlet and thatcomply with your country’s safety standards.
IMPORTANT INFORMATIONii smarttech.com/kb/171164lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glassfragments with care when disposing of them.lDo not move or mount the display by connecting rope or wire to its handles. The display isheavy, and failure of the rope, wire or handle could lead to injury.lUse only VESA®-approved mounting hardware.lDisconnect all of the display’s power cables from the wall outlet and seek assistance fromqualified service personnel if any of the following occur:oThe power cable or plug is damagedoLiquid is spilled into the displayoObjects fall into the displayoThe display is droppedoStructural damage, such as cracking, occursoThe display behaves unexpectedly when you follow operating instructionsCAUTIONlTurn off the display before cleaning its screen. Otherwise, you may scramble the desktopicons or inadvertently activate applications when you wipe the screen.lAvoid setting up and using the display in an area with excessive levels of dust, humidity andsmoke.lMake sure an electrical socket is near the display and remains easily accessible during use.lThe display should be used only with European TN and TT power distribution systems.It is not suitable for older, IT-type power distribution systems found in some Europeancountries. “This system (IT-type) is widely used isolated from earth, in some installations inFrance, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutralnot distributed, at 230V line-to-line.”Contact qualified personnel if you’re uncertain of the type of power system available whereyou’re installing the display.lThe accessory slot’s maximum available power is 60 W. The slot is not a limited powersource. To reduce the risk of fire, make sure that accessories connecting to the slot satisfythe fire enclosure requirements of IEC60950-1.
IMPORTANT INFORMATIONiii smarttech.com/kb/171164lYou must connect the USB cable that came with the display to a computer that has a USBcompliant interface and that bears the USB logo. In addition, the USB source computer mustbe compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) forCSA/UL 60950. This is for operating safety and to avoid damage to the display.IMPORTANTlThe following are the normal operating power requirements for the display:Model Power requirementsSBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 WSBID-7086 100V to 240V AC, 50 Hz to 60 Hz, 172 WSBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 WSBID-7286 100V to 240V AC, 50 Hz to 60 Hz, 187 WSBID-7075P 100V to 240V AC, 50 Hz to 60 Hz, 147 WSBID-7086P 100V to 240V AC, 50 Hz to 60 Hz, 172 WSBID-7275P 100V to 240V AC, 50 Hz to 60 Hz, 162 WSBID-7286P 100V to 240V AC, 50 Hz to 60 Hz, 187 WlFor additional requirements and other information, refer to the display’s specifications (seeMore information on page10).Federal Communication Commissioninterference statementThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference, and2. this device must accept any interference received, including interference that may cause undesired operation.NOTEThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of theFCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if notinstalled and used in accordance with the instruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will berequired to correct the interference at his own expense.
IMPORTANT INFORMATIONiv smarttech.com/kb/171164CAUTIONAny changes or modifications not expressly approved by the party responsible for compliance could void the user’sauthority to operate this equipment.Radiation exposure statementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment shouldbe installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. Thistransmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
IMPORTANT INFORMATIONv smarttech.com/kb/171164Innovation, Science and Economic DevelopmentCanada statementThis device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subjectto the following two conditions:1. This device may not cause harmful interference, and2. this device must accept any interference received, including interference that may cause undesired operation.Radiation exposure statementThis equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment shouldbe installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. Thistransmitter must not be co-located or operated in conjunction with any other antenna or transmitter.Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deuxconditions suivantes:1. le dispositif ne doit pas produire de brouillage préjudiciable, et2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnementindésirable.Déclaration d’exposition aux radiationsCet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votrecorps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.EU declaration of conformityHereby, SMART Technologies ULC declares that the radio equipment type Interactive Display SBID-7075, SBID-7075P,SBID-7086, SBID-7086P and the interactive pen, SBID-7000-PEN, are in compliance with Directive 2014/53/EU.The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/complianceWARNINGThis equipment is compliant with Class A of CISPR32. In a residential environment, this equipment may cause radiointerference.Radio frequency band and maximum power level:Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)2402–2483.5 5.0
IMPORTANT INFORMATIONvi smarttech.com/kb/171164EU declaration of conformity: AM40Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive2014/53/EU.The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/complianceThe frequency band and the maximum transmitted power in EU are listed below:Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)2400–2483.5 195150–5350 165470–5725 16Restrictions inAT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz-5350MHz is for indoor use only.CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATIONThis equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment shouldbe installed and operated with minimum distance 20 cm between the radiator and your body.
vii smarttech.com/kb/171164ContentsImportant information iFederal Communication Commission interference statement iiiInnovation, Science and Economic Development Canada statement vEU declaration of conformity vEU declaration of conformity: AM40 viChapter 1: Welcome 1About this guide 1About the display 2Components 4Related products 9More information 10Chapter 2: Installing the display 13Transporting the display 13Installing the display on a wall 16Installing the display on a stand 20Chapter 3: Connecting power and devices 21Connecting power 22Connecting to a network 22Connecting cables for room computers, guestlaptops and other input sources 23Connecting external speakers 25Connecting other devices 26Connector reference 27Chapter 4: Configuring the display 31Turning on the display for the first time 32Connecting to a network 33Updating system software 39Switching to the Beta channel 40Adding or removing apps from the launcher 42Enabling the Whiteboard Library 42Chapter 5: Configuring connected computers 43Installing SMART software on connected computers 43Setting connected computers’ resolutions and refresh rates 44Chapter 6: Maintaining the display 45Checking the display installation 45
CONTENTSviii smarttech.com/kb/171164Cleaning the display 45Maintaining ventilation 46Preventing condensation 46Replacing the pens and eraser 47Turning the display off and back on 47Resetting the display 48Removing and transporting the display 48Chapter 7: Troubleshooting 51Troubleshooting the display 51Troubleshooting the display’s software 57Referring to the SMART knowledge base for additional troubleshooting information 70Contacting your reseller for additional support 70Appendix A: Using settings 73iQ appliance (AM30) 73iQ appliance (AM40) 79Appendix B: Remotely managing the display 85Connecting a computer to the display 86Connecting multiple displays 87Configuring the computer’s serial interface settings 87Power states 88Commands and responses 89Commandinventory 91Resolving issues with remote management 94Appendix C: Hardware environmental compliance 95Waste Electrical and Electronic Equipment (WEEE) 95Batteries 95More information 95
Chapter 11 smarttech.com/kb/171164Chapter 1: WelcomeAbout this guide 1About the display 2Features 2Identifying your SMARTBoard 7000 series interactive display model 3Identifying your iQ appliance model 3Components 4iQ appliance 5Screen 5Home button 5Pens 6Eraser 7Convenience panel 8Presence detection sensors 9Internal speakers 9Related products 9SBA-100 projection audio system 9SMART Audio 400 classroom amplification system 10USB extenders 10More information 10This chapter introduces the SMARTBoard® 7000 series interactive display.About this guideThis guide explains how to install and maintain a SMARTBoard 7000 series interactive display withiQ. It includes the following information:lHow to install the displaylHow to connect power and deviceslHow to turn on the display for the first time and configure the iQ appliancelHow to maintain the display for years of uselHow to troubleshoot issues with the display
CHAPTER 1WELCOME2 smarttech.com/kb/171164In addition, this guide includes information on the display’s settings and remote managementsupport.This guide is intended for those who install and maintain displays in their organizations. Otherdocumentation and resources are available for those who use displays (see More information onpage10).About the displayThe SMARTBoard 7000 series interactive display is the hub of your classroom or meeting room.PC-free embedded computing provides one-touch access to collaborative tools, including awhiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables ormanual software and firmware updates.FeaturesThe display includes the following features:Feature DescriptioniQ technology The display’s iQ appliance provides one-touch access tocollaborative tools, including a whiteboard, wireless screen sharingand a web browser.Touch support You can do everything on the display that you can do at yourcomputer—open and close applications, meet with others, createnew documents or edit existing ones, visit websites, play andmanipulate videos, and so on—by touching the display’s surface.You can use an array of gestures within applications, includingpanning, scaling, rotating and zooming in and out.The display’s support for up to 10 simultaneous touch, writing anderase points enables you and other users to interact with objectson the screen at the same time.Writing and drawingsupportYou can write over applications in digital ink using one of thesupplied pens, and then erase the digital ink using your palm, theeraser or the erasers on the pens.Up to four users can write or draw digital ink on the screen at thesame time. Each pen writes and draws in its own color. The PenID™feature enables you to assign different ink appearances to eachpen.Audio support The display includes integrated speakers for presenting audio fromconnected input sources.
CHAPTER 1WELCOME3 smarttech.com/kb/171164Identifying your SMARTBoard 7000 series interactive display modelThe following models of SMARTBoard 7000 series interactive display are available:Model Frame style Screen size(approximate)iQSBID-7075 White 75" (190 cm) NoSBID-7086 White 86" (218 cm) NOSBID-7275 White 75" (190 cm) YesSBID-7286 White 86" (218 cm) YesSBID-7075P Black 75" (190 cm) NoSBID-7086P Black 86" (218 cm) NoSBID-7275P Black 75" (190 cm) YesSBID-7286P Black 86" (218 cm) YesRefer to the specifications for detailed technical information for this model, including productdimensions and weights (see More information on page10).Identifying your iQ appliance modelThe iQ appliance is installed in the accessory slot of some interactive display models to enable iQfunctionality in those models. SMARToffers several different iQ appliance models. Use theIdentifying your iQ appliance model wizard to identify the specific model of iQ appliance installedin your display.
CHAPTER 1WELCOME4 smarttech.com/kb/171164ComponentsThe display consists of the following components:No. Name More informationPictured1 Screen Page52 Presence detection sensor (×2) Page93 Home button Page54 Eraser Page75 Pen (×4) Page66 Convenience panel Page87 iQ appliance Page58 Connector panel Page27Not pictured9 AC power inlet, outlet and switch Page3210 RS-232 connectors Page20Page8511 Speakers Page9
CHAPTER 1WELCOME5 smarttech.com/kb/171164iQ applianceThe iQ appliance is installed in the accessory slot on the back of the SBID-7275, SBID-7286,SBID-7275P and SBID-7286P models. Take advantage of iQ technology and access collaborativetools.CAUTIONThe accessory slot’s maximum available power is 60 W. The slot is not a limited power source.To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fireenclosure requirements of IEC60950-1.TIPUse the Identifying your iQ appliance model wizard on the SMART support site to identify yourmodel of iQ appliance.ScreenThe following are the dimensions for the display:Model Diagonal Width HeightSBID-7075 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)SBID-7086 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)SBID-7275 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)SBID-7286 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)SBID-7075P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)SBID-7086P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)SBID-7275P 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm)SBID-7286P 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm)The display’s HyPrTouch™ (HybridPrecisionTouch) technology enables you to interact withobjects on the screen and write and draw in digital ink.Home buttonTap the Home button to open the launcher. From the launcher, you can open the iQ appliance’sapps as well as the settings.
CHAPTER 1WELCOME6 smarttech.com/kb/171164PensThe display comes with black, red, blue and green pens. Each pen hasan attached eraser and an indicator light.The display’s bottom frame includes magnetic holders for the pens.Removing a pen from its holder activates it, and you can use the pen todraw or erase digital ink. Replace the pen when you’re done using it tocharge it.When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turnson to indicate the pen’s status:Light Pen status ActionSolid green The pen is charging slowlyand can be used for at leasttwo hours.Pick up the pen and use it to write on thedisplay. Return the pen to the magnetic holderwhen you’re done.Solid amber The pen is charging quicklyand can be used for lessthan two hours.Use the pen for up to two hours. Return the pento the magnetic holder when done.NOTEIt is normal for pens to be warm to the touchwhen charging quickly.Solid red The pen needs to becharged within 30 minutes.Finish using the pen and return it to themagnetic holder when done.Flashing red The pen needs to becharged within 10 minutes.Return the pen to the magnetic holder as soonas possible.Flashing green oramber (while thepen is in themagnetic holder)The pen’s firmware isupdating.Wait for the light to stop flashing. This indicatesthe pen’s firmware has completed updating.CAUTIONWhen you return a pen to the magnetic holder, make sure it’s centered in its holder to keep itfrom falling and being damaged. The pen’s light turns on to indicate that it’s properly positionedin the holder.
CHAPTER 1WELCOME7 smarttech.com/kb/171164IMPORTANTlUse only pens designed for SMARTBoard 7000 series interactive displays (seesmarttech.com/kb/171230).lAfter you install the display and turn it on for the first time, place the pens in the holders forat least five minutes. This pairs the pens with the display and charges them for testingpurposes.lIf you previously paired a pen with a SMART Board 7000 series interactive display, you mustpair it with another display to use it with that display. When you do this, the pen’s firmwaremay be updated to align with the other display’s software.lTo fully charge the pens, keep them in the holders for at least four hours before users startusing the display.EraserIn addition to the pens, the display includes an eraser, which you can usewhen you want to erase a large area on the screen.The display’s bottom frame includes a magnetic holder for the eraser.Replace the eraser when you’re done with it.CAUTIONWhen you return the eraser to the magnetic holder, make sure it’s centered in its holder to keepit from falling and being damaged.
CHAPTER 1WELCOME8 smarttech.com/kb/171164Convenience panelThe convenience panel contains buttons for turning the display on and off and controlling thevolume. It also includes connectors for USB peripherals and a computer or other input source.No. Name Procedure1 Power lPress to enter or exit Standby mode.lPress and hold for four seconds to turn off the display.lPress and hold for 10 seconds to reset the display.2 Volume increase Press to increase the volume.3 Volume decrease Press to decrease the volume.4Freeze Press to freeze and unfreeze the screen.5 USB Type Aconnector (×2)Connect USB drives and other devices that you want to usewith the iQ appliance or a connected computer.6 HDMI 2 inputconnectorsConnect a computer or other input source to use with thedisplay (see page23).NOTEThe Power button indicates the display’s status:Power button Display statusOff Not receiving powerAmber Standby modeWhite Normal operating mode
CHAPTER 1WELCOME9 smarttech.com/kb/171164Presence detection sensorsThe display has two presence detectionsensors on its top frame that can detectpeople up to 16' (5 m) away when thedisplay is in Standby mode.When the sensors detect people in theroom, the display is ready to turn on. Toturn on the display, press the Powerbutton or pick up a pen or eraser.If the room is empty for a specifiedperiod, the display returns to Standbymode.Internal speakersThe display includes two 10 W integrated speakers. You can also connect external speakers (seeConnecting external speakers on page25).Related productsRelated products for the display include the following:lSBA-100 projection audio systemlSMART Audio 400 classroom amplification systemlUSB extendersSBA-100 projection audio systemAvailable for education models, the SBA-100 projection audio system consistsof two 14 W speakers and is intended for wall-mounted displays. You cancontrol volume using the display’s convenience panel or the digital volumecontrols in a connected computer’s operating system.For more information, see the SBA-100 projection audio system specifications(smarttech.com/kb/171146).
CHAPTER 1WELCOME10 smarttech.com/kb/171164SMART Audio 400 classroom amplification systemAvailable for education models, the SMART Audio 400 classroom amplificationsystem provides high-quality audio amplification. The system comes with ateacher microphone and optional student microphone. Multiple speakeroptions are available, including wall- and ceiling-mounted speakers. Theamplifier receives audio signals from the microphones and translates them intocrystal-clear sound through the speakers.For more information, see the SMART Audio 400 classroom amplification system specifications(smarttech.com/kb/171137).USB extendersAs noted in Connecting cables for room computers, guestlaptops and other input sources onpage23, the USB connection between the display and computer should be no longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of thefollowing USB extenders:Extender SpecificationsUSB-XT smarttech.com/kb/119318CAT5-XT-1100 smarttech.com/kb/170202More informationIn addition to this guide, SMART provides the following documents for the display:Document LinkQuick reference smarttech.com/kb/171162User’s guide smarttech.com/kb/171163SMART Board 7000 series interactive display installationinstructionssmarttech.com/kb/171160SMART Board 7000 Pro series interactive display installationinstructionssmarttech.com/kb/171221SBID-7075 specifications smarttech.com/kb/171131SBID-7086 specifications smarttech.com/kb/171132SBID-7275 specifications smarttech.com/kb/171133SBID-7286 specifications smarttech.com/kb/171134SBID-7075P specifications smarttech.com/kb/171211
CHAPTER 1WELCOME11 smarttech.com/kb/171164Document LinkSBID-7086P specifications smarttech.com/kb/171212SBID-7275P specifications smarttech.com/kb/171213SBID-7286P specifications smarttech.com/kb/171214Comparison smarttech.com/kb/171161These documents are available in the Support section of the SMART website(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard7000 series interactive display with iQ pages in the Support section.
Chapter 213 smarttech.com/kb/171164Chapter 2: Installing the displayTransporting the display 13Using transportation aides 14Accommodating doorways, hallways and elevators 14Dealing with cracked, chipped or shattered glass 15Saving the original packaging 15Installing the display on a wall 16Choosing a location 16Choosing a height 17Mounting the display 18Mounting multiple displays 20Installing the display on a stand 20SMART recommends that only trained installers install the display.This chapter is for installers. Installers should read this information along with the installationinstructions included with the display before they install the display.WARNINGImproper installation of the display can result in injury and product damage.Transporting the displayAfter your organization receives the display, you need to transport it to the place where you planto install it.On occasion, you might also need to move the display to another location after initially installingit.IMPORTANTlTransport the display at your own risk. SMART cannot accept liability for damages or injurythat occur during the display’s transportation.
CHAPTER 2INSTALLING THE DISPLAY14 smarttech.com/kb/171164lWhen transporting the display, do the following:oFollow local safety regulations and standards.oKeep the display in its original packaging.oMove the display so that its top frame faces up.oHave at least two people move the display.Using transportation aidesYou can use the following aides to transport the display:lCartlFurniture dollylMechanical liftNOTEThe display features eyebolt mounting holes for use with mechanicallifts. Refer to the installation instructions for information on using amechanical lift.Accommodating doorways, hallways and elevatorsIn some situations, you might need to remove the display from its packaging to move it throughnarrow doorways or hallways or on to an elevator. In these situations, SMART recommends thatyou keep the foam pieces on the bottom corners of the display. These foam pieces protect thedisplay if you need to set it down during transport.You might also need to rotate the display so that its top frame faces to the side. You can do thisduring transportation, but when you install the display, it must be in landscape orientation (with thetop frame facing up).
CHAPTER 2INSTALLING THE DISPLAY15 smarttech.com/kb/171164Dealing with cracked, chipped or shattered glassThe display contains safety-tempered glass. Although this glass is heat-strengthened to helpwithstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass isdesigned to break into small pieces rather than sharp shards if it is broken.) Temperature changescan cause a minor crack or chip to become worse, possibly causing the glass to shatter. SeeShattered glass on an interactive display for information about conditions that can cause thedisplay’s glass to shatter even when it’s not in use.If the display’s glass is cracked or chipped, have it professionally inspected and repaired at aSMART authorized repair center. If the display’s glass shatters, carefully clean up the area and havethe display repaired or replaced.CAUTIONFor safety and to prevent further damage, do not continue to install or use the display if its glassis cracked, chipped or shattered.Saving the original packagingSave the original packaging to repack the display with as much of the original packaging aspossible in case you need to transport the display again after you initially install it. This packagingwas designed to provide the best possible protection against shock and vibration.CAUTIONTransport the display only in the original packaging or replacement packaging purchased fromyour authorized SMART reseller. Transporting the display without correct packaging can lead toproduct damage and voids the warranty.NOTEIf the original packaging isn’t available, you can purchase the same packaging directly from yourauthorized SMART reseller (smarttech.com/where).
CHAPTER 2INSTALLING THE DISPLAY16 smarttech.com/kb/171164Installing the display on a wallTypically, you install the display on a wall in a classroom or meeting space.Choosing a locationA display is typically installed at the room’s focal point, such as at the front of a classroom ormeeting room.Selecting an appropriate location for the display is crucial for ensuring the best possibleexperience with the product. Consider the following factors as you choose a location:Factor ConsiderationsRoom setup lThe location allows users, including those in wheelchairs, to access thedisplay.lThe location is clearly visible to all users in the room. For moreinformation, see Recommended viewing distances and viewing anglesfor SMARTBoard interactive displays.lThe display will not be installed where it could be hit by a door or gate.lThere are no nearby shelving units, desks or other furniture that hasdoors or drawers that could hit the display.Wall support The wall can support the weight of the display and mounting equipment.Refer to the model’s specifications for the weight of the display (seeMore information on page10).Power and otherconnectionslThe location is close to the following:oA power outletoA network outlet (if you plan to use a wired network connection)oA room computer (if you plan to connect a room computer)oSpeakers and other devices that you want to connect to the displaylThe location is not where the mains power supply enters the building.Lighting The location is not near bright light sources, such as windows or strongoverhead lighting. Infrared (IR) lighting can cause issues with presencedetection.Acoustics The location has good acoustics.TIPStand in different parts of the room and count to ten loudly. If you hearanything other than your own voice (such as a rattle, buzzing fromelsewhere in the room or echoes), the room may require somemodifications to improve the acoustics. Work with an audio specialistto improve the acoustics.
CHAPTER 2INSTALLING THE DISPLAY17 smarttech.com/kb/171164Factor ConsiderationsEnvironment andventilationlThe location meets the environmental requirements in the display’sspecifications (see More information on page10).lThe display isn’t subjected to strong vibrations or dust.lThere is adequate ventilation or air conditioning around the display sothat heat can flow away from the unit and the mounting equipment.lIf you’re planning to install the display in a recessed area, there is at least4" (10 cm) of space between the display and the recessed walls toenable ventilation and cooling.Choosing a heightConsider the general height of the user community when you choose the height for the display.SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.
CHAPTER 2INSTALLING THE DISPLAY18 smarttech.com/kb/171164Mounting the displayMount the display following the included installation instructions. In addition, consider thefollowing:lMount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and inlandscape orientation. SMART doesn’t support mounting the display at other angles or inportrait orientation.lUse a standard VESA mounting plate.
CHAPTER 2INSTALLING THE DISPLAY19 smarttech.com/kb/171164lUse M8 screws to fasten the wall bracket.Screw length 12 mm + xmm < M8 < 45 mm + xmmwhere xis the combined thickness of the wall bracket and washerFasten force 97.36–177.01 in-lb. (11–20 N·m)CAUTIONDo not over-tighten the screws.NOTESMART recommends M8 × 30 mm mounting screws for standard installations where thetotal wall mount bracket and washer thickness is less than 7 mm.lBecause the receptacles might not be easily accessible after you mount the display, considerconnecting cables for power, room computer and other devices while the display is still in itspackaging (see Chapter 3: Connecting power and devices on page21).
CHAPTER 2INSTALLING THE DISPLAY20 smarttech.com/kb/171164Mounting multiple displaysIf you mount multiple displays side by side, you can connect a RS-232 cable from the rightmostdisplay’s RS-232OUT connector to the next rightmost display’s RS-232IN connector, and so forth,to turn on, turn off and otherwise operate all of the displays from the right-most display’sconvenience panel.IMPORTANTUse only standard RS-232 cables. Do not use a null modem cables. Null modem cables typicallyhave ends of the same type.NOTEFor more information on using RS-232 cables for remote management, see Appendix B:Remotely managing the display on page85.Installing the display on a standIf you want to move the display from place to place or if it’s not possible to install the display on awall, you can install it on a stand.IMPORTANTIf you install the display on a stand, do not move the stand while the display is on.For information on selecting and using a third-party stand, see SMART installation standards(smarttech.com/kb/171035).
Chapter 321 smarttech.com/kb/171164Chapter 3: Connecting power and devicesConnecting power 22Connecting to a network 22Connecting cables for room computers, guestlaptops and other input sources 23Using recommend cables 24Connecting to the connector panel 24Connecting to the convenience panel 25Viewing a connected computer or other device’s input 25Connecting external speakers 25Connecting other devices 26Connector reference 27Display connectorpanel 27Display convenience panel 28iQ appliance 28Other connectors 29Connect the display to power after you install it but before you turn it on for the first time andconfigure the iQ appliance. You can also connect cables for room computers, guest laptops orother input sources as well as for speakers and other devices.By installing cables in advance, you make use of connectors that might not be accessible after thedisplay is wall-mounted. You can then run the cables across floors or behind walls as needed.WARNINGEnsure that any cables that cross the floor to the display are properly bundled and marked toavoid a trip hazard.
CHAPTER 3CONNECTING POWER AND DEVICES22 smarttech.com/kb/171164Connecting powerConnect the supplied power cable from the AC power inlet on thebottom of the display to a power outlet.NOTERefer to the display’s specifications for power requirements and power consumption information(see More information on page10).Connecting to a networkThe display requires a network connection for downloading softwareand firmware updates, and a number of the iQ appliance’s apps requirea network connection as well. You can connect to a network using aWi-Fi connection or one of the RJ45 jacks on the display (pictured). Formore information about the display’s network connection andconfiguration, see Connecting to a network on page33.IMPORTANTDo not use the RJ45 jack on the iQ appliance to connect to a network.
CHAPTER 3CONNECTING POWER AND DEVICES23 smarttech.com/kb/171164TIPIf you’re using one of the display’s RJ45 jacks to connect to a network,you can connect the other RJ45 jack to a computer to providenetwork access for the computer. This is particularly useful if there isonly one wired network connection in the room.Connecting cables for room computers,guestlaptops and other input sourcesYou can connect cables to the display so that users can connect and use room computers, guestlaptops or other devices, such as Blu-ray™ disc players.IMPORTANTDo not connect computers or other devices to the iQ appliance. SMARTBoard 7000 seriesinteractive displays do not support the use of this connector.NOTEFor information about configuring connected computers, see Chapter 5: Configuring connectedcomputers on page43.
CHAPTER 3CONNECTING POWER AND DEVICES24 smarttech.com/kb/171164Using recommend cablesSMART recommends the following varieties of cable:Cable type Maximum length RecommendationHDMI 23' (7 m)1Use only certified HDMI cables that have beentested to support the performance standard yourequire.DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables.VGA [N/A] Use VGA cables with all pins in their connectors fullypopulated and wired.Stereo 3.5 mm 20' (6 m) [N/A]USB 16' (5 m) Use a USB extender if the distance between thecomputer and the display is greater than 16' (5 m).For more information, see USB extenders onpage10.Using cables that exceed these maximum lengths may produce unexpected results, degradedpicture quality or degraded USB connectivity.Connecting to the connector panelThe connector panel includes three sets of computerconnectors:lVGA: This set of connectors can accommodate aUSBcable for touch control, a VGA cable for videoand a stereo 3.5 mm cable for audio.lHDMI 1: This set of connectors can accommodatea USB cable for touch control and an HDMI cablefor video and audio. (This input supports HDMI2.0.)lDisplayPort: This set of connectors canaccommodate a USBcable for touch control and aDisplayPort cable for video and audio.1The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.
CHAPTER 3CONNECTING POWER AND DEVICES25 smarttech.com/kb/171164Connecting to the convenience panelIn addition to the three sets of computer connectors onthe connector panel, there is one set of computerconnectors on the convenience panel:HDMI 2: This set of connectors can accommodatea USBcable for touch control and an HDMI cable forvideo and audio. (This input supports HDMI1.4.)Viewing a connected computer or other device’s inputUsers can use the Input app to view the computer or other device’s input on the display.For information about the Input app, see the SMARTBoard 7000 series interactive display user’sguide (smarttech.com/kb/171163).Connecting external speakersThe display includes two 10 W speakers, which are designed to provide sound at the front of aroom. You might want to connect the SBA-100 projection audio system (see SBA-100 projectionaudio system on page9) or third-party external active speakers if you’re providing sound in alarger space.You can connect external speakers to the display using the stereo3.5mm out connector (pictured). Alternatively, you can connectexternal speakers directly to a room computer.
CHAPTER 3CONNECTING POWER AND DEVICES26 smarttech.com/kb/171164In addition to the stereo 3.5 mm out connector, the display provides aSony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digitalaudio transmission medium. You need an audio receiver that supportsS/PDIF to decode this connection to analog for use with externalspeakers.Connecting other devicesIn addition to external speakers, you can connect the following devices to the display:Device type DetailsMicrophones Microphones can improve the audio experience in a classroom or lecturehall. SMART offers a classroom audio system that includes microphones (seeSMART Audio 400 classroom amplification system on page10).Room controlsystemsAlthough SMART doesn’t offer room control equipment, the display supportsRS-232 communication for remote management (see Appendix B: Remotelymanaging the display on page85).
CHAPTER 3CONNECTING POWER AND DEVICES27 smarttech.com/kb/171164Connector referenceDisplay connectorpanelThe following diagram and table present the connectors on the display’s connector panel:No. Connector Connects to Notes1 Stereo 3.5 mm out External speakers See page25.2 S/PDIF out Digital audio output See page25.3 Stereo 3.5 mm in VGA input (audio) See page23.4 USB Type-B VGA input (touch) See page23.5 VGA in VGA input (video) See page23.6 USB Type-B HDMI 1 input (touch) See page23.7 HDMI 2.0 in HDMI 1 input(videoandaudio)See page23.8 USB Type-B DisplayPort input (touch) See page23.9 DisplayPort in DisplayPort input(videoandaudio)See page23.10 USB Type-A [N/A] This connector is a service port.11 RJ45 (×2) Network See page22.
CHAPTER 3CONNECTING POWER AND DEVICES28 smarttech.com/kb/171164Display convenience panelThe following diagram and table present the connectors on the display’s convenience panel:No. Connector Connects to Notes1 USB Type-A (×2) Supported peripherals [N/A]2 USB Type-B HDMI 2 input (touch) See page23.3 HDMI 1.4 in HDMI 2 input(videoandaudio)See page23.iQ applianceThe following diagram and table present the connectors on the iQ appliance:AM30 AM40No. Connector Connects to Notes1 RJ45 Network Do not use this connector. Usethe connectors on the displayinstead. See page22.
CHAPTER 3CONNECTING POWER AND DEVICES29 smarttech.com/kb/171164No. Connector Connects to Notes2 USB Type-A (×2) Supported peripherals [N/A]3 HDMIout N/A This connector is not supported.4 USB Type-B OPS/HDMI input (touch) Do not use this connector. Usethe connectors on the displayinstead. See page23.5 HDMI in OPS/HDMI input(videoandaudio)Do not use this connector. Usethe connectors on the displayinstead. See page23.6 USBType-B [N/A] This connector is a service port.7 Micro SD [N/A] This connector is a service port.8 LED [N/A] LED lights green when the iQappliance is inserted in theaccessory slot and turned on.NOTEOlder models of the iQ appliance (AM30)don’t have all the connectors.Other connectorsThere are additional connectors on the bottom of the display (see Mounting multiple displays onpage20 and Appendix B: Remotely managing the display on page85).
Chapter 431 smarttech.com/kb/171164Chapter 4: Configuring the displayTurning on the display for the first time 32Connecting to a network 33Configuring the display’s network connection 33Configuring the network 33Connecting the display to a network 36Evaluating the impact of Screen Share on your network data usage 38Updating system software 39Applying an automatic system software update manually 39Updating system software manually 40Switching to the Beta channel 40Before switching to the Beta channel 40Switching between the Beta and Stable channels 40Getting support and sending feedback 41Adding or removing apps from the launcher 42Enabling the Whiteboard Library 42After you have mounted the display and connected power and devices, you can start it for the firsttime and configure the apps as described in this chapter.
CHAPTER 4CONFIGURING THE DISPLAY32 smarttech.com/kb/171164Turning on the display for the first timeTurn on the display after mounting it and connecting power and devices.To turn on the display for the first time1. Flick the switch beside the AC power inlet to the ON(I) position.2. Select your preferred language, and then tap Next.3. Select your country, and then tap Next.4. Name the display, and then tap Next.5. Set the date and time, and then tap Next.6. If the display isn’t using a wired network connection, select a wireless network, and then tapNext.7. Select the list of applications that will appear in the launcher, and then tap Next. For moreinformation about the apps, see the SMARTBoard 7000 series interactive displays user’sguide (smarttech.com/kb/171163)8. Tap Finish.The Welcome screen appears.
CHAPTER 4CONFIGURING THE DISPLAY33 smarttech.com/kb/171164Connecting to a networkYou can connect the display to a network using either Wi-Fi or an Ethernet connection. Before youdo so, your organization’s network administrators need to configure the network for the display.Configuring the display’s network connectionIMPORTANTConfiguring the network properly allows the display to download important iQ system softwareand feature updates automatically.Network administrators need to configure the network so users can use the Screen Share app,update the system software automatically over the air and enable the display to set the date andtime automatically.Configuring the networkNetwork administrators need to configure the network so users can update the display’s firmwareand system software automatically over the air and to allow apps to function properly.
CHAPTER 4CONFIGURING THE DISPLAY34 smarttech.com/kb/171164To configure the networkAdd thefollowing URLs to the network whitelist.URL Featurehttps://ws.kappboard.comNOTEBlock access to https://ws.kappboard.com toprevent automatic iQ system software updatesAutomatic iQ system software updatehttps://*.mixpanel.com iQ system software*.hockeyapp.net iQ system softwarehttps://*.smarttech-prod.com SMARTNotebook® Playerhttp://*.loggly.com SMARTNotebook Playerhttp://*.smarttech.com iQ system software, Workspaces, app,Activities app, SMARTNotebook Playerhttps://*.smarttech.com SMARTNotebook Playerhttps://www.fabric.io/ SMARTNotebook Playerhttps://*.classlab.com Workspaces app, Activities apphttps://www.firebase.com/test.html Workspaces app, Activities apphttps://*.smartamp.com Workspaces app, Activities apphttps://*.google.com Activities apphttp://*.google-analytics.com Activities apphttps://www.gstatic.com Activities apphttps://*.firebaseio.com Activities apphttps://*.cloudfront.com Activities apphttps://content.googleapis.com Workspaces apphttps://gstatic.com Workspaces apphttps://*.youtube.com Workspaces app, SMARTNotebookPlayerhttps://api.datamarket.azure.com Workspaces apphttps://updates.airsquirrels.com Screen Share app
CHAPTER 4CONFIGURING THE DISPLAY35 smarttech.com/kb/171164To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Shareapp1. Open the required TCP/UDP ports:Protocol Port range FeatureTCP 80 Outbound httpUDP 123 Network Time ProtocolTCP 3689 iTunes music sharingTCP 5000 Audio streamingTCP 5353 mDNSUDP 5353 mDNSTCP 7000 Picture sharingTCP 7001 Video streamingUDP 7010 Display mirroringUDP 7011 Display mirroringTCP 7100 Display mirroringTCP 47000 Audio negotiationTCP 49152–65535 Dynamic portsUDP 49152–65535 Dynamic portsTCP 49228 Google CastTCP 50259 Google CastUDP 54780 Google CastUDP 62572 Google Cast2. Configure the network to allow Bonjour and mDNS (multicast).3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.NOTEUsing a 5 GHz wireless network connection may provide a better experience with theScreen Share app.
CHAPTER 4CONFIGURING THE DISPLAY36 smarttech.com/kb/171164To allow SMARTNotebook Player to connect to the displayNOTEThe network may have been configured to allow Network Time Protocol in To allow mobiledevices and computers to use AirPlay and Google Cast to use the Screen Share app.Configure the network to allow Network Time Protocol (NTP) requests to Internet time serversConnecting the display to a networkThe display can connect to a network using either Wi-Fi or an Ethernet connection. Networkadministrators can also add a browser proxy or install a certificate.To connect to a Wi-Fi network1. If an Ethernet cable is connected to the display, disconnect it.2. Tap the Home button on the screen.The launcher appears.3. Tap Settings .The Settings window appears.4. Tap Wi-Fi.NOTEEnsure Wi-Fi is turned On.5. Select a wireless network.If the Wi-Fi network is not password protected, the display connects to the network.6. If the network requires a password, enter the Wi-Fi password and tap Connect.ORIf the network requires a user name and password, enter the user name and Wi-Fi passwordand tap Connect.TIPUse the crosshairs to move the on-screen keyboard.
CHAPTER 4CONFIGURING THE DISPLAY37 smarttech.com/kb/171164To connect to an Ethernet networkConnect an Ethernet cable to the RJ45 receptacle on the display.NOTEThe network must provide network settings via DHCP. If you require a static IP, use DHCPreservation on your router.To configure a proxy1. Tap the Home button on the screen.The launcher appears.2. Tap Settings .The Settings window appears.3. Tap Wi-Fi.4. Tap and hold the network to which you’re adding a proxy.A dialog box appears.5. Tap Modify network.6. Select Show advanced options.7. In the Proxy box, select Manual.8. Enter the information in the Proxy hostname,Proxy port and Bypass proxy boxes.9. Tap Save.To install a certificateNOTECertificates must be PFX format.1. Copy a PFX format certificate to a USB drive.2. Tap the Home button on the screen.The launcher appears.3. Tap Settings .The Settings window appears.
CHAPTER 4CONFIGURING THE DISPLAY38 smarttech.com/kb/1711644. Tap Wi-Fi > … > Advanced > Install Certificates.The USBDrive window appears.5. Tap USB Drive.6. Select a certificate to install.7. If required, enter a password to extract the certificate.8. Optionally, enter a name for the certificate in the Certificate name box and reason forcertificate use in the Credential use box. Tap OK.A window appears requesting that a lock screen PIN, pattern or password be set before usingthe certificate.9. Tap OK.10. Select a pattern, PIN or password method. Tap OK.IMPORTANTMake note of the pattern, PIN or password. The pattern, PIN or password may be required toinstall future certificates.If the pattern, PIN or password is forgotten, a factory reset is required before installing morecertificates.The iQ system software confirms the certificate was installed.Evaluating the impact of Screen Share on your network data usageWhen you connect your device or computer to the display using Screen Share, the screen sharingprotocol compresses the image from your device or computer. The protocol may transmit onlyareas of the screen that change. This can make it difficult to estimate the impact of Screen Shareon a network where many users would like to screen share simultaneously.For example, in a school where 30 teachers are using Screen Share simultaneously, 10% ofteachers might be streaming video while 90% might be sharing static content with occasionalupdates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Usethe following table to help estimate the impact of wireless Screen Share on your network.Content being shared Data rate transmissionStatic content with minor screen movement 20 kbpsStatic content with periodic scrolling orrefreshesSpikes briefly to 500–600 kbps, returns to 20kbps
CHAPTER 4CONFIGURING THE DISPLAY39 smarttech.com/kb/171164Content being shared Data rate transmissionGaming or streaming video with major screenchanges700 kb/sec–1.2 MbpsUpdating system softwareWhen the display is connected to the Internet, it updates the system software and the firmwareautomatically.When an update to the system software or firmware is available, the display downloads the updatein the background then waits for four hours of inactivity. When that happens, the display shows atwo-minute countdown before beginning the update. The countdown can be interrupted at anytime. The update begins when the countdown finishes. The display shows a blank screen for fourminutes. When the update is complete, the display shows the Whiteboard and any content thatwas on Whiteboard before the update.NOTEYou can configure your organization’s network to allow or prevent automatic system softwareand firmware updates (see Configuring the display’s network connection on page33).Applying an automatic system software update manuallyIf the display has downloaded the system software update but hasn’t yet applied the update, youcan start the update process manually from Settings.To apply an automatic system software update manually1. Tap the Home button on the screen.The launcher appears.2. Tap Settings .The Settings window appears.3. Scroll to Auto Update.4. Under Check for Updates Now, tap Apply Update Now.The display turns off and then turns back on. The display then applies the update.If there is an update for the pen firmware, the pen’s indicator light will flash green or amber.Leave the pen in the tray until the pen’s light is a solid color.
CHAPTER 4CONFIGURING THE DISPLAY40 smarttech.com/kb/171164Updating system software manuallyYou can download system software updates at smarttech.com/downloads and update your displayusing a USB drive.Switching to the Beta channelThe Beta channel is meant for advanced users who are comfortable using pre-release software.System software releases in the Beta channel contain new features that are still in development.Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram.IMPORTANTlYou may encounter bugs or other unexpected behavior in pre-release software.lFeatures previewed in the Beta channel may never appear in a Stable channel release.lThere may be frequent updates to the display’s system software.lThe user interface may change significantly as features develop.lIf you switch to the Beta channel and want to return to the Stable channel, you must performa factory reset that erases all of the display’s settings.Before switching to the Beta channelBefore switching to the Beta channel, back up important Whiteboard content using theSMARTkapp® app. See the SMARTBoard 7000 series interactive displays user’s guide(smarttech.com/kb/171163).Switching between the Beta and Stable channelsTo switch to the Beta channel1. Tap the Home button on the screen.The launcher appears.2. Tap Settings .The Settings window appears.3. Tap Auto Update.
CHAPTER 4CONFIGURING THE DISPLAY41 smarttech.com/kb/1711644. Tap Update Channel, and then select Beta Channel.A dialog box appears asking you to confirm the switch to the beta system software releases.The display checks for a Beta system software update.To switch to the Stable channel1. Tap the Home button on the screen.The launcher appears.2. Tap Settings .The Settings window appears.3. Tap Auto Update.4. Tap Update Channel, and then select Stable Channel.A dialog box appears asking you to confirm the switch to the Stable channel system softwarereleases.The display checks for a Stable channel system software update.5. Tap Ready to apply update.Getting support and sending feedbackSMART Support will not be able to help you resolve problems you may encounter in Beta channelreleases.SMART appreciates your willingness to use Beta channel releases and values all types offeedback.lReport issues with Beta channel releases at smarttech.uservoice.com.lProvide feedback to SMART about new features at smarttech.uservoice.com.lSuggest new features to SMART at smarttech.uservoice.com.
CHAPTER 4CONFIGURING THE DISPLAY42 smarttech.com/kb/171164Adding or removing apps from the launcherYou can add or remove apps from the launcher.To add or remove apps from the launcher1. Tap the Home button on the screen.The launcher appears.2. Tap Settings .The Settings window appears.3. Tap Launcher.4. Select the apps you want to include in the launcher.ORClear the check boxes for apps you want to remove from the launcher.Enabling the Whiteboard LibraryThe display saves Whiteboard sessions to the Library.The Library is disabled on some displays and must be enabled if you want to save Whiteboardsessions or continue previous sessions.To enable the Library1. Tap the Home button on the screen.The launcher appears.2. Tap Settings .The Settings window appears.3. Tap Applications, and then tap Whiteboard .4. Switch the Library option ON.
Chapter 543 smarttech.com/kb/171164Chapter 5: Configuring connected computersInstalling SMART software on connected computers 43Installing SMART Learning Suite 43Installing SMART MeetingPro software 44Setting connected computers’ resolutions and refresh rates 44Install SMARTsoftware and set the resolution and refresh rate on any computers you connect tothe display.NOTEFor information about connecting computers, see Connecting cables for room computers,guestlaptops and other input sources on page23.Installing SMART software on connectedcomputersThe display comes with either SMARTLearning Suite or SMARTMeetingPro® software.Installing SMART Learning SuiteThe SBID-7075, SBID-7086, SBID-7275 and SBID-7286 models come with one license of SMARTLearningSuite. You can download SMART LearningSuite from smarttech.com/downloads andinstall it on a room computer.You can purchase additional licenses of SMARTLearning Suite to install on other computers.Contact your authorized SMART reseller (smarttech.com/where) for more information.IMPORTANTMake sure a computer meets the minimum requirements in the SMARTNotebook softwarerelease notes before you install SMART Learning Suite.
CHAPTER 5CONFIGURING CONNECTED COMPUTERS44 smarttech.com/kb/171164Installing SMART MeetingPro softwareThe SBID-7075P, SBID-7086P, SBID-7275P and SBID-7286P models come with one room licenseand ten personal licenses of SMARTMeetingPro software. You can downloadSMARTMeetingPro software from smarttech.com/downloads and install the room license on aroom computer and the personal licenses on up to then users’ laptops.You can purchase additional licenses of SMARTMeetingPro software to install on othercomputers. Contact your authorized SMART reseller (smarttech.com/where) for more information.IMPORTANTMake sure a computer meets the minimum requirements in the SMARTMeetingPro softwarerelease notes before you install SMARTMeetingPro software.Setting connected computers’ resolutions andrefresh ratesThe following table presents the recommend resolutions and refresh rates for the display’s inputsources:Input source Resolution Refresh rateHDMI 1 3840×2160 60HzHDMI 2 1920×1080 60HzDisplayPort 1920×1080 60HzVGA 1920×1080 60HzIf possible, set any connected computers to these resolutions and refresh rates. See theconnected computers’ operating system documentation for instructions.
Chapter 645 smarttech.com/kb/171164Chapter 6: Maintaining the displayChecking the display installation 45Cleaning the display 45Maintaining ventilation 46Preventing condensation 46Replacing the pens and eraser 47Turning the display off and back on 47Resetting the display 48Removing and transporting the display 48With proper maintenance, the display will provide years of use.Checking the display installationInspect the display installation frequently to ensure that it remains securely installed.lCheck the mounting location for signs of damage or weakness that can occur over time.lCheck for loose screws, gaps, distortions or other issues that could occur with the mountinghardware.If you find an issue, contact a trained installer.Cleaning the displayFollow these instructions to clean the display’s screen and frame without damaging the screen’santi-glare coating or other product components.CAUTIONlDo not use permanent or dry-erase markers on the screen. If dry-erase markers are used onthe screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.lDo not rub the screen with dense or rough material.lDo not apply excessive pressure to the screen.
CHAPTER 6MAINTAINING THE DISPLAY46 smarttech.com/kb/171164lDo not use cleaning solutions or glass cleaners on the screen, because they can deteriorateor discolor the screen.To clean the screen1. Turn off the display (see Turning the display off and back on on the facing page).2. Wipe the screen and frame with a lint-free, non-abrasive cloth.NOTEAlternatively, you can use a damp cloth with a drop of dish soap.Maintaining ventilationThe display requires proper ventilation. Dust buildup in the ventilation holes compromises coolingand can lead to product failure.lClean accessible ventilation holes monthly with a dry cloth.lUse a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holesregularly. You might have to remove the display from the wall. For more information onremoving the display, see Removing and transporting the display on page48.CAUTIONAvoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.Preventing condensationThe screen contains layers of glass that can collect condensation, especially in the followingconditions:lTemperature extremes with high humiditylRapid changes in humidity, which can occur when you operate the product near water (such asa pool, kettle or air conditioner ventilator)To evaporate condensation from the display1. Remove the humidity source from the display, if possible.2. Turn off the display.
CHAPTER 6MAINTAINING THE DISPLAY47 smarttech.com/kb/1711643. Remove any moisture from the display with a smooth, dry cloth.4. If the display has been moved from a colder environment to a warmer environment (forexample, from storage to the installation site), leave the display turned on for 48 hours.Otherwise, leave the display turned off for 48 hours.Replacing the pens and eraserTo prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser padbecome worn. You can purchase replacement pens and erasers from the Store for SMART Parts(seesmarttech.com/Support/PartsStore).Turning the display off and back onIn most situations, you can put the display to sleep when not using it following the instructions in theSMARTBoard 7000 series interactive displays user’s guide (smarttech.com/kb/171163).In some situations, such as when you need to transport the display or clean its screen, you need toturn off the display for a period of time. You can turn it back on after.To turn the display off1. Press the Power button on the convenience panel for four seconds.A slider appears on the screen.2. Move the slider to the right.NOTEWait at least 30 seconds before turning the display back on.To turn the display back onPress the Power button on the convenience panel.
CHAPTER 6MAINTAINING THE DISPLAY48 smarttech.com/kb/171164Resetting the displayYou can reset the display and the iQ appliance using the convenience panel.To reset the displayPress and hold the Power button on the convenience panel for 10 seconds.The display and iQ appliance reset.Removing and transporting the displayIf the display is wall mounted, you might need to remove it from its current location and transport itto another location on occasion.To remove the display safely, use two or more trained installers.WARNINGlDo not attempt to move the display by yourself. The display is very heavy.lDo not move the display by connecting a rope or wire to the handles on the back. Thedisplay can fall and cause injury and product damage.IMPORTANTFollow any documentation included with the third-party mounting hardware.To remove the display1. Turn off any connected computers.2. Turn off the display (see Turning the display off and back on on the previous page).3. Flick the switch beside the AC power inlet to the OFF(O) position.4. Remove all accessible cables and connectors.5. Remove the iQ appliance from the accessory slot.
CHAPTER 6MAINTAINING THE DISPLAY49 smarttech.com/kb/1711646. Lift the display from its mounting location.WARNINGDo not place the display on a sloping or unstable cart, stand or table. The display could fall,resulting in injury and severe product damage.CAUTIONDo not leave the display face up, face down or upside down for an extended period. Thiscould cause permanent damage to the screen.7. Remove the mounting brackets.To transport the displaySee Transporting the display on page13.
Chapter 751 smarttech.com/kb/171164Chapter 7: TroubleshootingTroubleshooting the display 51Resolving issues with power 52Resolving issues with presence detection 52Resolving issues with video 53Resolving issues with image quality 53Resolving issues with audio 55Resolving issues with touch and digital ink 56Troubleshooting the display’s software 57Resolving general issues 57Resolving issues with Activities 58Resolving issues with Workspaces 58Resolving issues with SMARTNotebook Player 58Resolving issues with Browser 59Resolving issues with Input 59Resolving issues with Screen Share 60Resolving issues with Android mobile devices 61Resolving issues with Apple devices 63Resolving issues with Chrome browser and Chromebook 65Resolving issues with Windows computers 67Advanced troubleshooting for Screen Share 69Referring to the SMART knowledge base for additional troubleshooting information 70Contacting your reseller for additional support 70Locating the display serial number 71Locating the iQ appliance serial number 71This chapter explains how to troubleshoot issues with the display and its software.Troubleshooting the displayThe following information helps you resolve a variety of common issues with the display, includingissues with:lPowerlPresence detection
CHAPTER 7TROUBLESHOOTING52 smarttech.com/kb/171164lVideolImage qualitylAudiolTouch and digital inkResolving issues with powerIssue SolutionsThe display doesn’t turn on and itspower light isn’t lit.lMake sure the power cable is securely fastened to the power outlet and thedisplay.lMake sure the switch beside the AC power inlet is in the ON (I) position.lMake sure the power outlet is working by testing it with a different device.lMake sure the power cable is working by testing it with a different device.The display turns on, its power lightis lit, but nothing shows on thescreen.lPick up a pen or press the Power button.lSee Resolving issues with video on the facing page.lRestart the display.See Turning the display off and back on on page47.The display doesn’t turn on whenyou use a connected computer’smouse or keyboard.lMake sure the computer is on.lPick up a pen or press the display’s Power button.You’re experiencing other issueswith power, or the previoussolutions don’t resolve the issue.See Referring to the SMART knowledge base for additional troubleshootinginformation on page70.Resolving issues with presence detectionIssue SolutionsThe display doesn’t enter Readymode when users enter the room.lMake sure all cables are securely connected.lMake sure nothing is blocking the presence detection sensors.The display enters Ready modewhen it shouldn’t.lCheck for and, if possible, move the display away from the following:oDirect sunlightoBright lightsoForced air ductsoPlasma displaysoInfrared audio systems and other infrared sourcesoPolished floors, glass walls, or other reflective surfaceslBe aware that the display’s presence detection range is 16'(5m).You’re experiencing other issueswith presence detection, or theprevious solutions don’t resolve theissue.See Referring to the SMART knowledge base for additional troubleshootinginformation on page70.
CHAPTER 7TROUBLESHOOTING53 smarttech.com/kb/171164Resolving issues with videoIssue SolutionsYou’re experiencing general issueswith video.lMake sure any connected computers are on and not in Standby mode.lSet connected computers’ resolution and refresh rate to values that the displaysupports.See Setting connected computers’ resolutions and refresh rates on page44.lRestart the display and any connected computers.See Turning the display off and back on on page47.The display is on, but nothing showson the screen.lMake sure any connected computers are on and not in Standby mode.lMake sure the screen is working by pressing the Home button (below thescreen) to open the launcher.lRestart the display and any connected computers.See Turning the display off and back on on page47.A computer is connected to thedisplay, but only a “Looking for aconnection” message appears onthe screen.Make sure the computer is connected to the currently selected input.You want to output video toanother display.Be aware that only displays with newer AM30 or AM40 appliances supportvideo output.You’re experiencing other issueswith video, or the previous solutionsdon’t resolve the issue.See Referring to the SMART knowledge base for additional troubleshootinginformation on page70.Resolving issues with image qualityIssue SolutionsYou’re experiencing the followingor similar issues with image quality:lThere are lines or snow onthe screen.lThe image if flickering orflashing.lSet the connected computer’s resolution and refresh rates to values that thedisplay supports.See Setting connected computers’ resolutions and refresh rates on page44.lOpen the on-screen display menu. If it appears correctly, the issue is with thevideo input.lAdjust the display’s image settings.If you have an iQ appliance (AM30), see Display on page78.If you have an iQ appliance (AM40), see Display on page80.lRestart the display.See Turning the display off and back on on page47.There are bright spots on thescreen.lOpen the on-screen display menu. If it appears correctly, the issue is with thevideo input.lTake a photograph of the screen and send it to SMART support. If SMARTsupport determines that the issue is with the screen and the display is underwarranty, you may be eligible for a replacement.The image isn’t clear. There arelines, double images or otherdistortions.Adjust the display’s image settings.If you have an iQ appliance (AM30), see Display on page78.If you have an iQ appliance (AM40), see Display on page80.
CHAPTER 7TROUBLESHOOTING54 smarttech.com/kb/171164Issue SolutionsColors don’t appear correctly. lBe aware that if two or more displays are mounted side-by-side, there could beminor differences in colors across the displays. This issue is not unique toSMART products.lIf you’re using a VGA video input, use a different cable or connect a differentsource to see if the issue is with the cable or input source.The image is cut off or shifted to theleft or right.lAdjust any connected computers’ video settings, particularly zoom, crop andunderscan.See the computer’s operating system documentation.lIf the computer’s desktop is entirely black, change it to dark gray or a differentcolor.lIf the computer’s background is extended across multiple screens, duplicate thedesktop across the screens or set the display as the only screen.The image doesn’t fill the entirescreen.Adjust any connected computers’ video settings, particularly overscan.See the computer’s operating system documentation.A persistent image appears on thedisplay.See Image persistence or burn in on LCD displays.You’re experiencing other issueswith image quality, or the previoussolutions don’t resolve the issue.See Referring to the SMART knowledge base for additional troubleshootinginformation on page70.
CHAPTER 7TROUBLESHOOTING55 smarttech.com/kb/171164Resolving issues with audioIssue SolutionsYou’re experiencing the followingor similar issues with audio:lNo sound is coming from thespeakers.lSound is coming from thespeakers, but the volume islow.lThe sound is distorted ormuffled.lIf you’re using external speakers, make sure the speakers are turned on.lMake sure the cables connecting the display to the computer are securelyfastened.NOTESoThe display’s stereo 3.5 mm in connector works with the VGA input.oConnecting an audio cable to the display’s stereo 3.5 mm out connectordisables the internal speakers.oIf you’re using the display’s S/PDIF out connector to connect a soundbar or receiver for external speakers, see Connecting externalspeakers on page25.lAdjust the volume on the display and the connected computer and make sureneither are muted.lAdjust the display’s audio settings.If you have an iQ appliance (AM30), see Audio on page78.If you have an iQ appliance (AM40), see Audio on page80.lMake sure the display is set as the default audio device for the connectedcomputer’s audio output.See the connected computer’s operating system documentation.lIf you’re using the integrated speakers, set the volume for the computer and anyrunning applications to 80%, and then adjust the display’s volume.ORIf you’re using external speakers, set the volume for the computer, any runningapplications and the display to 80%, and then adjust the speakers’ volume.There is a whine or buzzing soundcoming from the back of the display.Be aware that these sounds are normal. Most displays emit electrical noise.Such sounds may be more noticeable with some displays than with others.You’re experiencing other issueswith audio, or the previous solutionsdon’t resolve the issue.See Referring to the SMART knowledge base for additional troubleshootinginformation on page70.
CHAPTER 7TROUBLESHOOTING56 smarttech.com/kb/171164Resolving issues with touch and digital inkIssue SolutionsYou’re experiencing the followingor similar issues with touch anddigital ink:lWhen users touch or write onthe screen, the pointer ordigital ink appears in thewrong place.lTouch and digital ink areintermittent.lDigital ink disappears as youwrite.lDigital ink colors changeunexpectedly.lRestart the display.See Turning the display off and back on on page47.lConfirm with the installers that the computer is connected to the display withonly a single cable.lMake sure SMART Product Drivers and SMARTInk are installed and running onany connected computers.lUse a known working pen from another display to check if the issue is beingcaused by the pen.lRemove infrared sources such as incandescent or arc lights, desk lamps andinfrared audio devices or move the display to another location in the room.lUpdate the firmware.lRemove the display from the wall, calibrate it and confirm if this resolves theissue. If it does, check the wall and wall mount for issues.The display responds to touch butnot to writing with a pen.Reinstall or update SMART Product Drivers.The display doesn’t respond totouch or writing with a pen.Make sure any connected computers have detected the display’s USBconnection and installed drivers. On Windows computers, open Device Managerand make sure there is no red X or yellow explanation mark (!) over the display’sicon. On Mac computers, open System Information and ensure there are noerror messages in the display’s row.You’re experiencing issues withone or more of the display’s pens.lUse only SMART Board 7000 series interactive display pens with the display.Pens from other interactive displays aren’t compatible.lReturn the pen to its magnetic holder to calibrate it.lMake sure the pen’s pressure sensitive switch isn’t damaged or dirty.lIf one pen isn’t working, make sure the pen is paired with the display and is fullycharged.See Pens on page6.lIf all pens aren’t working, return the pens to their magnetic holders and restartthe display.See Turning the display off and back on on page47.You can’t write or draw inMicrosoft® Office.lMake sure Microsoft Office 2013 or later is installed.lReinstall or update SMART Product Drivers and SMARTInk.You’re experiencing other issueswith touch and digital ink, or theprevious solutions don’t resolve theissue.See Referring to the SMART knowledge base for additional troubleshootinginformation on page70.
CHAPTER 7TROUBLESHOOTING57 smarttech.com/kb/171164Troubleshooting the display’s softwareThis section explains how to troubleshoot the display’s software.Resolving general issuesIssue SolutionsAn app or feature is missing or notavailable.lThe apps and features available depend on the iQ appliance model.See the Identifying your iQ appliance model wizard.lThe iQ system software may not include that feature or app.See the iQ system software release notes.lThe app may be disabled.If you have an iQ appliance (AM30), see Launcher on page78.If you have an iQ appliance (AM40), see Launcher on page80.The iQ apps and features do notappear when the display is turnedon.lWait for a minute after first turning on the display or switching the input source tothe iQ appliance. This delay may be longer immediately after upgrading the iQsystem software.lThe iQ appliance has stopped responding during startup or after a systemsoftware update. Turn off the display, unplug the power cable and wait at least30 seconds before reconnecting the power cable and turning on the display.There is no content from the HDMIvideo out connector.The connected HDMI sync device (for example, a display, video splitter, videoextender or video capture system) may not support High-Bandwidth DigitalContent Protection (HDCP).Make sure the sync device is able to receive and display HDMI content that isprotected by HDCP. For more information, see SMART Board interactive flatpanels and High-bandwidth Digital Content Protection (HDCP).When updating the iQ systemsoftware with a USB drive, theupdate process doesn’t start.lThe iQ system software version already installed may be newer than or thesame version as the version on the USB drive.Compare the version number of the current iQ system software with the versionnumber of the upgrade file on the USB drive.lFollow the installation instructions provided on SMART’s website when updatingthe iQ system software.TIPSoMake sure the USB drive is FATformatted.oMake sure the file has not been renamed or unzipped. The file shouldbe copied to the USB drive unmodified.oMake sure the file is located in the root folder on the USB drive.oMake sure the USB drive is inserted in the convenience panel on thedisplay’s frame.oAfter inserting the USB drive in the convenience panel, switch to theWhiteboard app.Annotations only appear in theBrowser and Screen Share apps.Currently, only the Browser and Screen Share apps support ink andannotations.When the annotation is open in theWhiteboard app, you’re unable toconnect the SMARTkapp app toyour display.The SMARTkapp app is unable to connect to the display when an annotation isopen in the Whiteboard app.
CHAPTER 7TROUBLESHOOTING58 smarttech.com/kb/171164Issue SolutionsYou can’t ink on the screen whenyou press the Freeze button.To ink on the screen, pick up a pen and start drawing.Resolving issues with ActivitiesIssue SolutionsThere is an issue with Activities. lMake sure the display is connected to a network.See Connecting to a network on page33.lIf Activities can’t visit secure (https) websites, make sure the display’s date andtime are correct.If you have an iQ appliance (AM30), see Date & time on page77.If you have an iQ appliance (AM40), see Date & Time on page81.lMake sure the network firewall isn’t blocking services required for Activities.See Configuring the display’s network connection on page33.lContact your system administrator.Resolving issues with WorkspacesIssue SolutionsWorkspaces is unable to displayany content.lMake sure the display is connected to a network.See Connecting to a network on page33.lIf Workspaces can’t visit secure (https) websites, make sure the display’s dateand time are correct.If you have an iQ appliance (AM30), see Date & time on page77.If you have an iQ appliance (AM40), see Date & Time on page81.lMake sure the network firewall isn’t blocking services required for Workspaces.See Configuring the display’s network connection on page33.lContact your system administrator.Resolving issues with SMARTNotebook PlayerIssue SolutionsThe display’s name doesn’t appearin the list of available devices.ll Make sure the display and computer are set to the correct date and time.If you have an iQ appliance (AM30), see Date & time on page77 and yourcomputer’s documentation.If you have an iQ appliance (AM40), see Date & Time on page81 and yourcomputer’s documentation.lRestart the display.See Turning the display off and back on on page47.I’m unable to downloadSMARTNotebook Player.lIf you’re using an iPhone, download the app from the Apple AppStore.lNotebook Player is currently unavailable for Android devices and iPad devices.
CHAPTER 7TROUBLESHOOTING59 smarttech.com/kb/171164Issue SolutionsI’m unable to sign in to NotebookPlayer.Use your Google or Microsoft account to sign in.There are no SMARTNotebookfiles in the mobile app.You need to share a SMARTNotebook file with the display.See the SMARTBoard 7000 series interactive displays user’s guide(smarttech.com/kb/171163) and your computer’s documentation.The mobile device or NotebookPlayer is no longer connected to thedisplay.The display or the mobile device is unable to connect to the Internet. Check thesettings for the display and the mobile device and try connecting again.The display can’t generate a pairingcodeThe Notebook Player mobile appcan’t be used to remotely controlthe SMARTNotebook file on thedisplayYou can resolve the issue by restarting the display.See Turning the display off and back on on page47.Resolving issues with BrowserIssue SolutionsThere is an issue with Browser. lMake sure the display is connected to a network.See Connecting to a network on page33.lIf Browser can’t visit secure (https) websites, ensure the display’s date and timeare correct.If you have an iQ appliance (AM30), see Date & time on page77.If you have an iQ appliance (AM40), see Date & Time on page81.lContact your system administrator.Resolving issues with InputIssue SolutionsThere is an issue with the image. lSee Resolving issues with video on page53 for more information.lConnect the computer to the display’s connectors.lIf you’re using two connected video cables, use one longer cable or move thecomputer so it’s within a single cable length of the iQ appliance.lThe computer’s video resolution settings and refresh rates aren’t supported bythe display. The display supports the following resolutions and refresh rates:o1920 × 1080 at 6 0 Hzo1280 × 720 at 60 Hz
CHAPTER 7TROUBLESHOOTING60 smarttech.com/kb/171164Issue SolutionsThere is an issue with touch. lMake sure the USB cable is securely fastened to both your computer and thedisplay.lUse a USB 2.0 cable and make sure it’s connected to the correct USBreceptacle.See Connecting cables for room computers, guestlaptops and other inputsources on page23.lIf touch interactivity is slow, close some open applications on the computer.lMake sure the latest version of SMART Product Drivers is installed on yourcomputer.See smarttech.com/downloads.lRemove any USB cable extenders. For best results, use a 16' (5 m) or shorterUSB cable.There is an issue with audio. lSee Resolving issues with audio on page55.lTurn off the mute setting on your computer.lTurn up the volume on your computer.lTurn up the volume on the display.See Convenience panel on page8.Resolving issues with Screen ShareTIPIn some instances, restarting the Screen Share app and its discovery services resolves issueswith the app.1. On the display, open the launcher.The launcher appears.2. Tap Settings .3. Scroll to Applications > Screen Share.4. Tap Reset.
CHAPTER 7TROUBLESHOOTING61 smarttech.com/kb/171164Resolving issues with Android mobile devicesIssue SolutionsThe display’s name doesn’t appearin the list of available devices.lMake sure your mobile device is on the same network as the display.lNot all Android devices can initiate Screen Share from the notification drawer.Download the Google Home app from Google Play™ to use Screen Share.lIf your display is using a wired network connection, try connecting it to a wirelessnetwork.NOTEWired and wireless networks don’t often share the same network subnet.Connecting the display to a wireless network might help the connectionbetween the display and a mobile device or computer that’s connectedwirelessly.lMake sure the display and computer are set to the correct date and time.If you have an iQ appliance (AM30), see Date & time on page77 and yourcomputer’s documentation.If you have an iQ appliance (AM40), see Date & Time on page81 and yourcomputer’s documentation.lOn your mobile device, turn Airplane mode on and then off again.lRestart your Android mobile device.NOTERestarting your Android device can clear network address information thatyour device had cached. Restarting the device can also reinitialize audio andvideo encoders that might have stopped working properly.lRestart the display.See Turning the display off and back on on page47.lIf you’ve restarted your display and still don’t see the display’s name in the list ofdevices, wait several minutes and then try to connect to the display again.lEnsure you have the latest operating software on your Android device. Makesure no system updates are pending for your Android device. See the device’suser guide for more information.The display’s name appears in thelist of available devices but you’reunable to connect to it.lOpen the Screen Share app.a. On the display, open the launcher.The launcher appears.b. Tap Screen Share .
CHAPTER 7TROUBLESHOOTING62 smarttech.com/kb/171164Issue SolutionsThe video is choppy or the audioisn’t in sync with the video.lIf your network is slow or congested, Screen Share is affected. Contact youradministrator.lYour mobile device could be connected to a different access point than yourdisplay, which can increase latency. Turn Airplane mode on and then off on yourmobile device to try to connect to a closer access point.lMake sure the antenna is attached to the iQ appliance.lSharing videos or playing video games with frequent screen updates requiresmore network bandwidth. Try reducing the video quality to improveperformance.See Evaluating the impact of Screen Share on your network data usage onpage38.lYour mobile device may not be optimized for sharing its screen and is limited tolower quality performance. Try connecting with a different mobile device.lEnsure you have the latest operating software on your Android device. Makesure no system updates are pending for your Android device. See the device’suser guide for more information.The video has no audio. lMake sure the volume on your Android device is turned up and the display is notmuted.lTurn up the volume on the display.See Convenience panel on page8.lMake sure you have the latest operating software on your Android mobiledevice.lRestart your mobile device.The screen is not responding totouch or you’re unable to write ordraw with the pens.Touch interactions are not supported while using Screen Share.The issues persist even after you’verestarted your Android mobiledevice and ensured it is on thesame network as the display.Contact your system administrator.
CHAPTER 7TROUBLESHOOTING63 smarttech.com/kb/171164Resolving issues with Apple devicesIssue SolutionsThe display’s name doesn’t appearin the list of available devices.lMake sure your mobile device or computer is on the same network as thedisplay.lIf your display is using a wired network connection, try connecting it to a wirelessnetwork.NOTEWired and wireless networks don’t often share the same network subnet.Connecting the display to a wireless network might help the connectionbetween the display and a mobile device or computer that’s connectedwirelessly.lMake sure the display and computer are set to the correct date and time.If you have an iQ appliance (AM30), see Date & time on page77 and yourcomputer’s documentation.If you have an iQ appliance (AM40), see Date & Time on page81 and yourcomputer’s documentation.lOn your mobile device, turn Airplane mode on and then off on your mobiledevice.lRestart your mobile device.NOTERestarting your mobile device can clear network address information thatyour mobile device had cached. Restarting the mobile device can alsoreinitialize audio and video encoders that might have stopped workingproperly.lOn your computer, turn Wi-Fi off and then back on, or disconnect and thenreconnect the Ethernet cable.lRestart your computer.NOTERestarting your computer can clear network address information that yourcomputer had cached. Restarting the computer can also reinitialize audio andvideo encoders that might have stopped working properly.lRestart your display.See Turning the display off and back on on page47.lIf you’ve restarted your display and still don’t see the display’s name in the list ofdevices, wait several minutes and then try to connect to the display again.lMake sure your computer or device has the latest operating system software.The display’s name appears in thelist of available devices but you’reunable to connect to it.Open the Screen Share app.a. On the display, open the launcher.The launcher appears.b. Tap Screen Share .
CHAPTER 7TROUBLESHOOTING64 smarttech.com/kb/171164Issue SolutionsThe video is choppy or the audioisn’t in sync with the video.lIf your network is slow or congested, Screen Share is affected. Contact youradministrator.lThe display and the mobile device or computer could be connected to differentwireless access points, which can increase latency. On the mobile device, turnAirplane mode on and back off to try to connect to a closer access point. On thecomputer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi offand then back on to try to connect to a closer access point.lMake sure the antenna is attached to the iQ appliance.lReduce your computer’s display resolution to 1920 × 1080 or lower.lSharing videos or playing video games with frequent screen updates requiresmore network bandwidth. Try reducing the video quality to improveperformance.See Evaluating the impact of Screen Share on your network data usage onpage38.lMake sure your computer or device has the latest operating system software.The video has no audio. lMake sure the volume on your iOS device is turned up and the display is notmuted.lMake sure the Ring/Silent switch isn’t set to silent on your mobile device.lTurn up the volume on the display.See Convenience panel on page8.The screen is not responding totouch or you’re unable to write ordraw with the pens.Touch interactions are not supported while using Screen Share.The issues persist even after you’verestarted your Mac computer oriOS mobile device and ensuredthey are on the same network asthe display.Contact your system administrator.
CHAPTER 7TROUBLESHOOTING65 smarttech.com/kb/171164Resolving issues with Chrome™ browser and Chromebook™Issue SolutionsThe display’s name doesn’t appearin the list of available devices.lMake sure your computer is on the same network as the display.lIf your display is using a wired network connection, try connecting it to a wirelessnetwork.NOTEWired and wireless networks don’t often share the same network subnet.Connecting the display to a wireless network might help the connectionbetween the display and a mobile device or computer that’s connectedwirelessly.lMake sure the display and computer are set to the correct date and time.If you have an iQ appliance (AM30), see Date & time on page77 and yourcomputer’s documentation.If you have an iQ appliance (AM40), see Date & Time on page81 and yourcomputer’s documentation.lOn your computer, turn Wi-Fi off and then back on, or disconnect and thenreconnect the Ethernet cable.lRestart your computer.NOTERestarting your computer can clear network address information that yourcomputer had cached. Restarting the computer can also reinitialize audio andvideo encoders that might have stopped working properly.lFor more information about the Google Cast browser extension, see Casting atab or entire desktop.lRestart your display.See Turning the display off and back on on page47.lIf you’ve restarted your display and still don’t see the display’s name in the list ofdevices, wait several minutes and try to connect to the display again.The display’s name appears in thelist of available devices but you’reunable to connect to it.Open the Screen Share app.a. On the display, open the launcher.The launcher appears.b. Tap Screen Share .
CHAPTER 7TROUBLESHOOTING66 smarttech.com/kb/171164Issue SolutionsThe video is choppy or the audioisn’t in sync with the video.lIf your network is slow or congested, Screen Share is affected. Contact youradministrator.lNot all devices are designed for video encoding for Screen Sharing, so videostreaming might not behave as expected.lSharing videos or playing video games with frequent screen updates requiresmore network bandwidth. Try reducing the video quality to improveperformance.See Evaluating the impact of Screen Share on your network data usage onpage38.lScreen Share has not been optimized for performance with Chromebooks. Forbest results, limit usage to static content.lThe display and the computer might be connected to different wireless accesspoints, which can increase latency. On the computer, disconnect and thenreconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connectto a closer access point.lMake sure the antenna is attached to the iQ appliance.Parts of the image do not displaycorrectly when sharing streamingvideo to the display.If sharing content from a Chrome browser tab, share the entire desktop. See theSMARTBoard 7000 series interactive displays user’s guide(smarttech.com/kb/171163) for more information.The screen is not responding totouch or you’re unable to write ordraw with the pens.Touch interactions are not supported while using Screen Share.
CHAPTER 7TROUBLESHOOTING67 smarttech.com/kb/171164Resolving issues with Windows® computersIssue SolutionsThe display’s name doesn’t appearin the list of available devices.lMake sure your computer is on the same network as the display.lIf your display is using a wired network connection, try connecting it to a wirelessnetwork.NOTEWired and wireless networks don’t often share the same network subnet.Connecting the display to a wireless network might help the connectionbetween the display and a mobile device or computer that’s connectedwirelessly.lMake sure the display and computer are set to the correct date and time.If you have an iQ appliance (AM30), see Date & time on page77 and yourcomputer’s documentation.If you have an iQ appliance (AM40), see Date & Time on page81 and yourcomputer’s documentation.lOn your computer, turn Wi-Fi off and then back on, or disconnect and thenreconnect the Ethernet cable.lRestart your computer.NOTERestarting your computer can clear network address information that yourcomputer had cached. Restarting the computer can also reinitialize audio andvideo encoders that might have stopped working properly.lRestart your display.See Turning the display off and back on on page47.lIf you’ve restarted your display and still don’t see the display’s name in the list ofdevices, wait several minutes and try to connect to the display again.lMake sure the operating system on your computer is up to date.lIf you’ve restarted your display and still don’t see the display’s name in the list ofdevices, wait several minutes and then try to connect to the display again.lA Mac computer, Apple mobile device or Android mobile device is sharingcontent with the display. Disconnect the computer or mobile device.The display’s name appears in thelist of available devices but you’reunable to connect to it.Open the Screen Share app.a. On the display, open the launcher.The launcher appears.b. Tap Screen Share .
CHAPTER 7TROUBLESHOOTING68 smarttech.com/kb/171164Issue SolutionsThe video is choppy or the audioisn’t in sync with the video.lIf your network is slow or congested, Screen Share is affected. Contact youradministrator.lThe Wi-Fi signal could be weak. Contact your administrator.lYour device could be connected to a different access point than your display,which can increase latency. Turn Airplane mode on and then off on yourcomputer to try to connecting to a closer access point.lSharing videos or playing video games with frequent screen updates requiresmore network bandwidth. Try reducing the video quality to improveperformance.See Evaluating the impact of Screen Share on your network data usage onpage38.lMake sure the antenna is attached to the iQ appliance.lReduce your computer’s resolution to 1920 × 1080 or lower.lMake sure the operating system on your computer is up to date.lIf you’re using AirParrot, make sure AirParrot is up to date.lIf you’re using Chrome make sure the browser is version 52 or later and is up todate.lIf you’ve restarted your display and still don’t see the display’s name in the list ofdevices, wait several minutes and then try to connect to the display again.When using Miracast, you can’t addor connect to displaylIf you can't add the display, wait for it to become ready and then try again. If thatdoesn’t work, try restarting your computer and display.See Turning the display off and back on on page47.lIf your computer won't connect to the display, try removing and then adding itagain.a. On your computer, swipe in from the right edge of the screen, and thentap Settings > Change PC settings.ORWith a mouse, point to the lower-right corner of the screen, move thepointer up and click Settings > Change PC settings.b. Click PC and Devices > Devices.c. Select the display, and then click Remove Device.d. On your computer, swipe in from the right edge of the screen, and thentap Devices.ORWith a mouse, point to the lower-right corner of the screen, move thepointer up and click Devices.e. Click Project > Add a wireless displayf. Select the display in the list of devices found, and follow the on-screeninstructions.lIf the display is connected to the network with an Ethernet cable, Wi-Fi needs tobe enabled. However, the display doesn’t need to be connected to a wirelessnetwork..
CHAPTER 7TROUBLESHOOTING69 smarttech.com/kb/171164Issue SolutionsWhen using Miracast, the text onyour display is fuzzy or imagesstutterNOTEProjecting fast-action games to thedisplay might not work well.Change the screen resolution on your PC.a. On your computer, swipe in from the right edge of the screen, and thentap Search.ORWith a mouse, point to the lower-right corner of the screen, move thepointer up and click Search.b. Enter Screen resolution in the search box and click Display settings.c. Use the Resolution slider to choose a different screen resolution.When using Miracast, audiocontinues to play on the computerand not on the display.lDisconnect the display and then reconnect to it.lCheck that the display is selected as your default audio device.a. On your computer, swipe in from the right edge of the screen, and thentap Search.ORWith a mouse, point to the lower-right corner of the screen, move thepointer up and click Search.b. Enter Sound in the search box and click Sound.c. Click Playback, and make sure the display is selected as the defaultdevice.The screen is not responding totouch or you’re unable to write ordraw with the pens.Touch interactions are not supported while using Screen Share.Advanced troubleshooting for Screen ShareIssue SolutionsMobile devices and computerscan’t find the display.lOrganizations often block a number of network ports.Ask the administrator to allowoTCPports 7000, 8008, 8009, 47000, 7100, 49228, 50259oUDP ports 62572 and 54780oIf using Google Cast, UDP port 1900oIf using Windows computer or a Mac computer, UDP port 5353.See To allow mobile devices and computers to use AirPlay and Google Cast touse the Screen Share app on page35 for more information.lThe display’s casting ID may not have propagated yet through the network ormay be cached on the network when it’s not actually available.Wait several minutes and attempt to connect again.lYou’re using Miracast or an unsupported wireless screen casting method.See the SMARTBoard 7000 series interactive displays user’s guide(smarttech.com/kb/171163).
CHAPTER 7TROUBLESHOOTING70 smarttech.com/kb/171164Issue SolutionsScreen Share is not working forWindows computers.lThere might be an issue with the Windows firewall.oWindows 7 operating system: See Allow a program to communicatethrough Windows Firewall.oWindows 8 operating system: See Windows Firewall from start to finish.lYour antivirus product might be blocking access. See the antivirus product’s helpfor more information.Screen Share is not working forMac computers.lThere might be an issue with the Mac firewall. See OSX: About the applicationfirewall.lYour antivirus product might be blocking access. See the antivirus product’s helpfor more information.lThe network must be configured to run Bonjour and mDNS, and Multicast mustbe enabled.lEnsure your device and display are on the same VLAN or subnet.AirPlay is not displaying on an iOSmobile device.lEnsure the iOS device is on the same network as the display.lTry connecting the display with a wired network connection.lSee Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPodtouch.Screen Share is not working onAndroid devices.lEnsure your Android device is on the same network as the display.lCasting the screen is available on mobile devices running Android 4.4.2 or later.lTurn off the device’s Power Saving mode.lIf you’ve downloaded the Google Cast app, see Cast your Android screen fromthe Chrome Cast app.lYour antivirus product might be blocking access. See the antivirus product’s helpfor more information.lYour network consists of multiple access points connected to a single wirelessLAN controller (WLC).oSee Chrome Cast Deployment Guide, Release 7.6.oSee Chrome Cast mDNS Service in order to Cast Screen Configuration onWLC.Screen Share app closesunexpectedly or the video stopsplaying on the display.lIf your display is connected to a 2.4 GHz network, connect your display to a 5GHz network.lSelect a less congested Wi-Fi channel.Referring to the SMART knowledge base foradditional troubleshooting informationRefer to the SMART knowledge base for additional troubleshooting information not include in thisguide:community.smarttech.comContacting your reseller for additional supportIf an issue you’re experiencing with the display persists or isn’t covered in this guide or theknowledge base, contact your authorized SMART reseller (smarttech.com/where).
CHAPTER 7TROUBLESHOOTING71 smarttech.com/kb/171164Your reseller might ask you for the serial number for the display or the iQ appliance.Locating the display serial numberThe display’s serial number is located in the following places:lIn the iQ settings if the AM40 appliance is installed (see Serial Number on page82)lOn the bottom framelOn the back of the displayLocating the iQ appliance serial numberThe iQ appliance’s serial number is located on the iQ appliance.NOTEYou need to remove the iQ appliance from the display to locate the serial number.
Appendix A73 smarttech.com/kb/171164Appendix A: Using settingsiQ appliance (AM30) 73About device 73Diagnostics 74Language 74Country 75Security 75Wi-Fi 75Advanced Wi-Fi options 76Ethernet 76Date & time 77Usage Data 77Auto Update 77Display 78Audio 78Launcher 78SMARTWhiteboard 78Screen Share 79iQ appliance (AM40) 79Network settings 79Application settings 80System settings 80You can access the display’s settings using the icon in the launcher.iQ appliance (AM30)About deviceOption Values Function NotesProduct informationBoard name [N/A] Select a name for your display [N/A]
APPENDIX AUSING SETTINGS74 smarttech.com/kb/171164Option Values Function NotesHelp [N/A] Shows the SMART support site forthe display[N/A]Send Feedback [N/A] Send feedback to SMART about thedisplay experience[N/A]Legal Information [N/A] Shows the open source licenses,the SMART end user licenseagreement and SMART intellectualproperty information[N/A]Board informationBuild number [N/A] Shows the iQ system software’sversion number[N/A]Touch controllerversion[N/A] [N/A] [N/A]Scaler version [N/A] [N/A] [N/A]Serial number [N/A] Shows the iQ appliance’s serialnumber[N/A]Bluetooth address [N/A] Shows the display’sBluetooth®address[N/A]Up time [N/A] Shows how long the display hasbeen turned onTurning off the display resets the uptime to 0.Board configurationFactory data reset [N/A] Resets all options to their defaultvaluesOnly administrators should resetthe display.DiagnosticsOption Values Function NotesWrite logs to USB [N/A] Copy diagnostic logs to a USB drive [N/A]InputShow touches [N/A] Shows visual feedback of toucheson the screen[N/A]Pointer location [N/A] Shows touch feedback [N/A]LanguageOption Values Function NotesLanguage [Languages] Sets the language for the settingsmenu[N/A]
APPENDIX AUSING SETTINGS75 smarttech.com/kb/171164CountryOption Values Function NotesCountry [Countries] Sets the display’s country [N/A]SecurityOption Values Function NotesClean upClean up policy DisabledManually resetwith the CleanUp button in thelauncher1 hour2 hours3 hours1 daySets how often the display cleansup[N/A]Clean up thewhiteboard[N/A] Saves the Whiteboard session tothe Library and erases theWhiteboard[N/A]Clean up the browser [N/A] Closes the browser tabs and clearsthe history, cache and cookies[N/A]Clean up otherapplications[N/A] Closes open applications [N/A]Wi-FiNOTETo add a proxy, see Connecting the display to a network on page36.Option Values Function NotesWi-Fi [Wirelessnetworks]Select a wireless network Turn on Wi-Fi to discover networks.Scan [N/A] Scan for wireless networks Tap More to access this option.WPS Pin Entry [N/A] [N/A] Not usedWi-Fi Direct [N/A] [N/A] Not usedAdvanced [N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options on thenext page.
APPENDIX AUSING SETTINGS76 smarttech.com/kb/171164Option Values Function NotesWPSpush button [N/A] Connect to a wireless networkusing Wi-Fi Protected Setup[N/A]Add network [N/A] Add a wireless network [N/A]Advanced Wi-Fi optionsOption Values Function NotesAdvancedNetwork notification [N/A] Notifies you when an open wirelessnetwork is available[N/A]Keep Wi-Fi on duringsleepAlwaysOnly whenplugged inNeverDetermines if the Wi-Fi remains onwhen the display goes to sleep[N/A]Scanning alwaysavailable[N/A] Allow Google’s location service andother applications to scan fornetworks, even when Wi-Fi isturned off[N/A]Wi-Fi frequency band Auto5 Ghz2.4 GhzWi-Fi frequency band [N/A]Install certificates [N/A] Install certificates to connect to anetwork[N/A]Wi-Fi optimization [N/A] Minimize battery usage when Wi-Fiis enabled[N/A]MACaddress [N/A] Shows the display’s MACaddress [N/A]IPaddress [N/A] Shows the display’s IPaddress [N/A]EthernetNOTEManual configuration isn’t available. The IPaddress is automatically configured via DHCP. If yourequire a static IP address, use DHCP reservation on the router.Option Values Function NotesIP address [N/A] Shows the display’s IPaddress [N/A]MACaddress [N/A] Shows the display’s MACaddress [N/A]
APPENDIX AUSING SETTINGS77 smarttech.com/kb/171164Date & timeOption Values Function NotesAutomatic date & time [N/A] Sets the display’s date and timeautomaticallyConfigure the network to allowNetwork Time Protocol (NTP)requests to Internet time servers.See page33.Set date [N/A] Sets the display’s date Disable Automatic date & time toset the date manually.Set time [N/A] Sets the display’s time Disable Automatic date & time toset the time manually.Select time zone [N/A] Sets the display’s time zone [N/A]Use 24-hour format [N/A] Shows the display’s time using the24-hour clock[N/A]Choose date format [N/A] Sets the display’s date format [N/A]Usage DataOption Values Function NotesShare Usage Data [N/A] Sends usage statistics and errorreports to SMART[N/A]Auto UpdateNOTETo disable automatic system software updates, block access to https://ws.kappboard.com.Option Values Function NotesUpdates Channel Stable ChannelBeta ChannelSets which system softwareupdates the display receivesWhen switching from the BetaChannel to the Stable Channel, afactory reset occurs. See page74for more information about factoryreset.Check for Updates Now [N/A] Checks for updates to the systemsoftwareNOTEThe display must be connectedto the Internet to check forsystem software updates.If an update is available, the textchanges to Apply update now.
APPENDIX AUSING SETTINGS78 smarttech.com/kb/171164DisplayOption Values Function NotesAdjust Brightness and ContrastBrightness 0–100 Sets the display’s brightness level [N/A]Contrast 0–100 Sets the display’s contrast level [N/A]AudioOption Values Function NotesSpeakersBuilt-in Speakers OnOffEnables or disables the display’sinternal speakersWhen analog speakers areconnected to the display, itautomatically disables the display’sinternal speakers.Audio PropertiesBalance 0–100 Sets the audio output from thespeakersDrag the slider all the way to the leftto have all audio from the leftspeaker. Drag the slider all the wayto the right to have all the audiofrom the right speaker.Bass 0–100 Sets the bass level [N/A]Treble 0–100 Sets the treble level [N/A]LauncherOption Values Function NotesLauncher [N/A] Select the apps available on thelauncherSee page42 for more information.SMARTWhiteboardOption Values Function NotesWhiteboard storageLibrary OnOffEnables or disables savingwhiteboard sessions[N/A]Save whiteboards inlibraryFor 1 weekFor 1 MonthIndefinitelySets how long the whiteboardsessions are saved[N/A]
APPENDIX AUSING SETTINGS79 smarttech.com/kb/171164Option Values Function NotesMobile appSaving Whiteboards OnOffEnables or disables the Capturefunction in the SMARTkapp appIf this is off, the QR code is notvisible. The SMARTkapp app isunable to connect to the displayand your mobile device is unable tosave snapshots of the display in theapp.Sharing Whiteboards OnOffEnables or disables the Invitefunction on the SMARTkapp appIf this is off, you’re unable to invitepeople to your session.Screen ShareOption Values Function NotesScreen ShareReset [N/A] Closes and restarts Screen Shareapp and its discovery servicesYou can restart Screen Share as atroubleshooting step if a mobiledevice or computer can’t find orconnect to the display.iQ appliance (AM40)Network settingsOption Values Function NotesWi-Fi [N/A] Shows which wireless network thedisplay is connected to.Turn on Wi-Fi to discover networks.StatusWi-Fi [N/A] Shows information about thewireless network the display isconnected to.[N/A]Ethernet [N/A] Shows information about thenetwork the display is connected to.[N/A]Bluetooth [N/A] Shows information about thedisplay’s Bluetooth[N/A]
APPENDIX AUSING SETTINGS80 smarttech.com/kb/171164Application settingsOption Values Function NotesLauncher [Apps] Select which apps appear in thelauncher.See page42 for more information.SMARTWhiteboardWhiteboard Storage [N/A] [N/A] [N/A]Library OnOffEnables or disables savingwhiteboard sessions[N/A]Save Whiteboards inLibraryFor 1 weekFor 1 MonthIndefinitelySets how long the whiteboardsessions are saved[N/A]Mobile App [N/A] [N/A] [N/A]Saving Whiteboards OnOffEnables or disables the Capturefunction in the SMARTkapp appIf this is off, the QR code is notvisible. The SMARTkapp app isunable to connect to the displayand your mobile device is unable tosave snapshots of the display in theapp.Sharing Whiteboards OnOffEnables or disables the Invitefunction on the SMARTkapp appIf this is off, you’re unable to invitepeople to your session.Screen ShareReset [N/A] Closes and restarts Screen Shareapp and its discovery servicesYou can restart Screen Share as atroubleshooting step if a mobiledevice or computer can’t find orconnect to the display.System settingsOption Values Function NotesDisplayScreen Adjustment [N/A] [N/A] [N/A]Brightness 0–100 Sets the display’s brightnesslevel[N/A]Contrast 0–100 Sets the display’s contrast level [N/A]AudioSpeakers [N/A] [N/A] [N/A]Built-in Speakers OnOffEnables or disables the display’sinternal speakersWhen analog speakers areconnected to the display, itautomatically disables thedisplay’s internal speakers.
APPENDIX AUSING SETTINGS81 smarttech.com/kb/171164Option Values Function NotesAudio PropertiesBalance 0–100 Sets the audio output from thespeakersDrag the slider all the way tothe left to have all audio fromthe left speaker. Drag theslider all the way to the rightto have all the audio from theright speaker.Bass 0–100 Sets the bass level [N/A]Treble 0–100 Sets the treble level [N/A]Date & TimeAutomatic Date &TimeOnOffSets the display’s date and timeautomaticallyConfigure the network toallow Network Time Protocol(NTP) requests to Internettime servers. See page33.Date [N/A] Sets the display’s date Disable Automatic date &time to set the date manually.Time [N/A] Sets the display’s time Disable Automatic date &time to set the time manually.24 Hour Time OnOffShows the display’s time usingthe 24-hour clock[N/A]Time Zone [N/A] Sets the display’s time zone [N/A]Language [Languages] Sets the language for thesettings menu[N/A]Country [Countries] Sets the display’s country [N/A]DiagnosticsTouch CalibrationWizard[N/A] Calibrate the display [N/A]Factory Reset [N/A] Resets all options to their defaultvaluesOnly administrators shouldreset the display.Save Log File [N/A] Copy diagnostic logs to a USBdrive[N/A]Improve theExperienceOnOffSends usage statistics and errorreports to SMART[N/A]SecurityInstall certificates [N/A] Install certificates to connect to anetworkSeeClean up [N/A] [N/A] [N/A]
APPENDIX AUSING SETTINGS82 smarttech.com/kb/171164Option Values Function NotesClean Up Policy DisabledManually reset with theClean Up button in thelauncher1 hour2 hours3 hours1 daySets how often the displaycleans up[N/A]Clean Up thewhiteboard[N/A] Saves the Whiteboard sessionto the Library and erases theWhiteboard[N/A]Clean Up the browser [N/A] Closes the browser tabs andclears the history, cache andcookies[N/A]Clean Up otherapplications[N/A] Closes open applications [N/A]Auto UpdateUpdates Channel Stable ChannelBeta ChannelSets which system softwareupdates the display receivesWhen switching from theBeta Channel to the StableChannel, a factory resetoccurs. See page81 for moreinformation about factoryreset.Check for UpdatesNow[N/A] Checks for updates to thesystem softwareNOTEThe display must beconnected to the Internet tocheck for system softwareupdates.If an update is available, thetext changes to Apply updatenow.AboutBoard Name [N/A] Select a name for your display [N/A]Help [N/A] Shows the SMART support site [N/A]Send Feedback [N/A] Send feedback to SMART aboutthe display experience[N/A]Board Details [N/A] [N/A] [N/A]Build Number [N/A] Shows the iQ system software’sversion number[N/A]Serial Number [N/A] Shows the display’s serialnumber[N/A]Firmware Details [N/A] [N/A] [N/A]Touch controllerversion[N/A] [N/A] [N/A]
APPENDIX AUSING SETTINGS83 smarttech.com/kb/171164Option Values Function NotesScaler version [N/A] [N/A] [N/A]Legal Information [N/A] [N/A] [N/A]End User LicenseAgreement[N/A] Shows the SMART end userlicense agreement[N/A]Open Source Licenses [N/A] Shows the open source licenses [N/A]SMARTIntellectualProperty[N/A] Shows the SMART intellectualproperty information[N/A]
Appendix B85 smarttech.com/kb/171164Appendix B: Remotely managing the displayConnecting a computer to the display 86Connecting multiple displays 87Configuring the computer’s serial interface settings 87Power states 88Commands and responses 89Commandinventory 91Power state 91Input 92Brightness 92Freeze 92Volume 93Mute 93Firmware version 93Serial number 93Part number 94Resolving issues with remote management 94You can connect a computer to the room control input on the display to remotely select videoinputs, turn the display on or off and get information about the display’s current settings, such ascontrast and power state.
APPENDIX BREMOTELY MANAGING THE DISPLAY86 smarttech.com/kb/171164Connecting a computer to the displayConnect an RS-232 cable from the computer’s serial output to the RS-232IN connector on thebottom of the display.IMPORTANTUse only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typicallyhave ends of the same type.
APPENDIX BREMOTELY MANAGING THE DISPLAY87 smarttech.com/kb/171164Connecting multiple displaysYou can connect up to ten displays to a room control system by connecting a RS-232 cable fromthe computer’s serial output to the rightmost display’s RS-232IN connector and then connectinganother RS-232 cable from the rightmost display’s RS-232OUT connector to the next rightmostdisplay’s RS-232IN connector:NOTESlWhen you connect displays in this manner, they behave as a single unit (see Mountingmultiple displays on page20).lWith the exception of the getinput,setinput and getfwver, all remote managementcommands apply to all connected displays.Configuring the computer’s serial interfacesettingsConfigure the computer’s serial interface before sending commands to the display.To configure the computer’s serial interface1. Turn on the display.2. Turn on the computer, and then start the serial communications program or terminal emulationprogram.
APPENDIX BREMOTELY MANAGING THE DISPLAY88 smarttech.com/kb/1711643. Activate local echo.4. Configure the serial interface settings using the following values, and then press ENTER.Baud rate 19200Data length 8Parity bit NoneStop bit 1A command prompt (>) appears on the following line, and the display can now acceptcommands from the computer.NOTEIf no message appears or an error message appears, the serial interface isn’t configuredcorrectly. Repeat steps 3 and 4.Power statesThe display has six power states:Power state DescriptionON The display is in normal operating mode.READY The screen is off, but the display is ready to turn on when the followingoccurs:lA user presses the Power button on the convenience panel.lA user picks up a pen or the eraser.lYou send the setpowerstate=on command.STANDBY The screen is off, and the display is in a low power state. The display entersREADY state when the following occurs:lThe presence detection sensors detect people in the room.lA user presses the Power button on the convenience panel.lYou send the setpowerstate=on command.POWERSAVE The screen is off, and the display is a very low power state. The displayenters READY state when the following occurs:lA user presses the Power button on the convenience panel.lYou send the setpowerstate=on command.
APPENDIX BREMOTELY MANAGING THE DISPLAY89 smarttech.com/kb/171164Power state DescriptionUPDATEON The display is updating firmware. Do not turn off the display.UPDATEREADY The display is updating firmware while the screen is off. Do not turn off thedisplay.With the exception of getpowerstate and setpowerstate, commands are available only whenthe display is in ON power state.Commands and responsesTo access display information or to adjust display settings using the room control system, typecommands after the command prompt (>), and then wait for the response from the display.CORRECT>get volumevolume=55>If you type a command that the room control system doesn’t recognize, you will receive an invalidcommand response.In the example below, the user included an extra space in the volume command.INCORRECT>set vol ume=65invalid cmd=set vol ume=65>NOTESlUse ASCII formatted commands.lCommands aren’t case-sensitive.lYou can use the BACKSPACEkey when typing commands.lReview each entry carefully before you press ENTER.lDon’t send another command until you receive the response and the next commandprompt.
APPENDIX BREMOTELY MANAGING THE DISPLAY90 smarttech.com/kb/171164To identify the current value of a settingUse a get command.This example shows how to get the volume:>get volumevolume=55>To assign a value to a settingUse a set command.This example sets the volume to 65:>set volume=65volume=65>To increase or decrease the value of a settingUse the set command to increase or decrease the value by a designated number.This example increases the volume by 5:>set volume+5volume=70>This example decreases the volume by 15:>set volume-15volume=55>To identify or assign a value for a specific displayStart the command with [Display],@, where [Display] is the display you want to apply thecommand to.
APPENDIX BREMOTELY MANAGING THE DISPLAY91 smarttech.com/kb/171164This example sets the input for the rightmost display to HDMI 2:>A,@ set input=hdmi2@,A input=hdmi2>NOTESoThe rightmost display is labeled A, the next rightmost display is labeled B, and so on.oYou can identify a specific display for only the getinput,setinput and getfwvercommands.CommandinventoryPower stateGet command Set command Responseget powerstate set powerstate[Value]Where [Value] is one of the following:l=onl=readyl=standbyl=powersaveNOTEIf the display is in UPDATEON orUPDATEREADY state, it might notchange power states after receivingthe command.powerstate=[Value]Where [Value] is one of the following:lonlreadylstandbylpowersavelupdateonlupdateready
APPENDIX BREMOTELY MANAGING THE DISPLAY92 smarttech.com/kb/171164InputGet command Set command ResponseIf one display is connectedget input set input[Value]Where [Value] is one of the following:l=hdmi1l=hdmi2l=dp1l=vga1l=ops1input=[Value]Where [Value] is one of the following:lhdmi1lhdmi2ldp1lvga1lops1If multiple displays are connected[Display],@ get inputWhere [Display] is the display’s label(A,B, and so on).[Display],@ set input[Value]Wherel[Display] is the display’s label(A,B, and so on).l[Value] is one of the following:o=hdmi1o=hdmi2o=dp1o=vga1o=ops1@,[Display] input=[Value]Wherel[Display] is the display’s label(A,B, and so on).l[Value] is one of the following:ohdmi1ohdmi2odp1ovga1oops1BrightnessGet command Set command Responseget brightness set brightness[Value]Where [Value] is one of the following:l+[Value]l-[Value]l=[5–100]brightness=[Value]Where [Value] is a number between 5and 100FreezeGet command Set command Responseget videofreeze set videofreeze[Value]Where [Value] is one of the following:l=onl=offvideofreeze=[Value]Where [Value] is one of the following:lonloff
APPENDIX BREMOTELY MANAGING THE DISPLAY93 smarttech.com/kb/171164VolumeGet command Set command Responseget volume set volume[Value]Where [Value] is one of the following:l+[Value]l-[Value]l=[0–100]volume=[Value]Where [Value] is a number between 0and 100MuteGet command Set command Responseget mute set mute[Value]Where [Value] is one of the following:l=onl=offmute=[Value]Where [Value] is one of the following:lonloffFirmware versionGet command ResponseIf one display is connectedget fwversion fwversion=[Value]Where [Value] is the firmware version.If multiple displays are connected[Display],@ get fwversionWhere [Display] is the display’s label (A,B, and so on).@,[Display] fwverversion=[Value]Wherel[Display] is the display’s label (A,B, and so on).l[Value] is the firmware version.Serial numberGet command Responseget serialnum serialnum=[Value]Where [Value] is the serial number.NOTEIf multiple display are connected, the response includesthe serial numbers for all displays separated by commas.
APPENDIX BREMOTELY MANAGING THE DISPLAY94 smarttech.com/kb/171164Part numberGet command Responseget partnum partnum=[Value]Where [Value] is the part number, including the revision.NOTEIf multiple display are connected, the response includesthe part numbers for all displays separated by commas.Resolving issues with remote managementThe following table presents common issues with remote management and explains how toresolve them:Issue SolutionsYou’re experiencing general issueswith remote management.lMake sure all the cable connections are secure.lRestart the display and the remote management system.See Turning the display off and back on on page47.lConfigure the serial interface settings.See Configuring the computer’s serial interface settings on page87.You’re experiencing other issueswith remote management, or theprevious solutions don’t resolve theissue.See Referring to the SMART knowledge base for additional troubleshootinginformation on page70.
Appendix C95 smarttech.com/kb/171164Appendix C: Hardware environmentalcomplianceSMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,sold and disposed of in a safe and environmentally friendly manner.Waste Electrical and Electronic Equipment (WEEE)Electrical and electronic equipment contain substances that can be harmful to theenvironment and to human health. The crossed-out wheeled bin symbol indicates thatproducts should be disposed of in the appropriate recycling stream and not as regularwaste.BatteriesThe pens contain rechargeable lithium batteries. Recycle or dispose of batteries properly.More informationSee smarttech.com/compliance for more information.
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