Rongta Technology RP400-USEP Thermal Receipt Printer User Manual

XIAMEN RONGTA TECHNOLOGY CO.,LTD. Thermal Receipt Printer

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RP400 USEP User Manual

User Manual

User Manual RP400/RP500 Thermal Transfer Barcode Printer Service hotline：400-800-0596 Thermal Transfer Barcode Printer

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

◆Operating instructions label ◆Distribution of instructions label ■medical industry ◆The patient labeling ◆off-label use ◆The specimen label ■parcel post ◆Send and signed label ■Small office and studio ■retail industry ◆labeled price ◆Shelf item label ◆Jewelry product label

1.2 Product Feature 1.2.1Standard Accessories Product standard accessories 203DPI Ribbons print ○ Thermal print ○ ABS plastic casing ○ Gap/black mark sensor ○ The print head open sensor ○ USB2.0（full speed）communication interface ○ 8MB SDRAM memory ○ 4MB FLASH memory ○ Feeding key & LED indicator light ○ 8 kinds of dot matrix English& number inside ○ Character and barcode can rotate in the direction of the four printed（0,90,180,270degree） ○ Built inside simplified Chinese, traditional Chinese and Korean fonts used for programming ○ Printable text, bar code, pictures Support bar codes Support picture format 1D Barcode 2D Barcode BMP, PCX Code 39 Code 93,ITF, EAN 128, Code 128 subsets A,B,C, Codabar, EAN-8,EAN-13, UPC-A,UPC-E, QR code ○

EAN and UPC 2(5) digits add-on,MSI,MSIC, PLESSEY,CPOST, ITF 14,EAN 14 1.2.1 Standard Accessories Outboard Support Optional standard configuration 1.3 General specification. General specification RP400 RP500 Printer Dimension 223（W）×286（H）×169(D) Printer weight 2.35KG Power Built-in automatic voltage switching power supply （Input）：AC100-240V （Output）：DC 24V/2.5A Environmental conditions Operate environment：4～35℃，operating humidity：10～90%. Store environment：4～60℃，Store humidity：15～85% interface single interface（USB），Double interface（Serial+USB）：4interface（Serial+USB+parallel+internet） 1.4 Print specification Model RP400 RP500 Print head dpi 203dpi 300dpi Print mode Ribbon/thermal Print speed（inch/sec） 2～6inch/s Max print width 104mm 108mm Max print length 2286mm(90”) pulse excitation 1×108 pulses Thermal slice（abrasive resistance） 50km

1.5 Ribbon specification. Ribbon outer diameter Max 67mm Ribbon length Max 300m Ribbon core size 1 inch(25.4mm) Ribbon width Max.110mm Min.30mm Ribbon rolling up method Outward rolling 1.6 Paper specification Model RP400 RP500 Inner paper roll max outer diameter 127mm(5″)OD Paper type Continuous paper，gap paper，fold paper，black label paper Paper rolling up method Print face outward rolling/Print face inner rolling Paper width（label backing sheet） Max 115mm（4.53″） Min 20mm（0.78″） Paper Thickness（label backing sheet） Max 0.254mm（10mil） Min 0.06mm（10mil） Paper core size 25.4mm～38mm（1″～1.5″） Label length 10～2286mm（0.39″～90″） Gap paper gap height Min 2mm（0.09″） 2. Product Introduction 2.1Seal of and Inspect This printer is specially packed to prevent possible damage during transit.However, in view of the printer in transit is likely to be expected damaged, it’s recommended that you check the packaging and printing advice when receive the printer. If there is obvious damage, please contact the selling shop directly and

figure out the nature and degree of damage；Please keep the packing material in order to send the printer. When you receive the barcode printer, please place it in a clean, stable desktop and open the package carefully. Check whether the following items are included: ●A barcode printer ● A Install driver CD ●A plug ●OnePower adapter ●One USB Signal transmission line（Optional parallel line serial line） ●Ribbon ●paper Roll ●External support, optional。 Please safekeeping printer packaging equipment and materials for future transportation needs; if any shortage or lack of these goods, please contact you buy goods of the customer service department 2.2 Printer Module 2.2.1 Surface LED indicator light FEED button Upper coveropening switch Printer Out of label paper

2.2.2 Inside Upper coveropening switch upper cover Print head opening switch Print head opening switch Ribbon Supply Spindle Paper supply shaft Paper guide

2.2.3 Bottom Caution： As Photos, printer transmission interface will vary according to the difference of your purchased printer’s type, the actual transmission interface, please refer to the corresponding product specifications 3. Installation 3.1 install printer 1.Place the printer on a smooth surface. 2.Confirm that the power is off. 3. The end of the serial cable or USB cable insertion slot behind the printer, and make the power supply line interpose to the computer’s corresponding of the appropriate slot Exterior paper inlet Power switch Power input Parallel communication interface USB interface Serial Cashbox

4. Plug the power line into the back of the printer, and then plug the other end into the AC outlet. Caution： *Please close the printer's power switch, and then insert the power line into the printer's power slot. *As Photos, printer transmission interface will vary according to the difference of your purchase printer’s type, the actual transmission interface, please refer to the corresponding product specifications 3.2 Ribbon installation 1. Push the switch on the left and right sides of the upper cover, and open the upper cover of the printer. 2. Setthe empty scroll into the ribbon recovery shaft 3. Make the left side of recovery shaft (Hexagonal side) pressed into the ribbon recovery wheel, and then assembles the right side

4. Press the print head switch to open the print head 5.Make the ribbon into the supply shaft 6.Make the left side of supply shaft（Hexagonal side）Press into ribbon supply wheel，and then assemble the right side。 7. Make the ribbon around the print head, flat pasted on the ribbon recovery shaft 8.According to the direction of the arrow rotating ribbon recovery wheel, until the ribbon black areas cover the printing head and tightly ribbon, to make no any folds of the ribbon 9. Press down with both hands as the photo and close the printing head. Make sure the print head is completely closed to ensure the printing quality.

●Paper installation path 3.3 Paper Installation 1. Push the switch on the left and right sides of the upper cover, and open the upper cover of the printer. 2. Make paper roll into label supply shaft and use statorof paper roll fixed to the central of supply shaft. (If using 3 "wide paper roll, itcan remove the statorand use the paper roll directly.) 3. Make the paper placed on the scroll rack

4. Press the printing head switch to open the printing head 5. Pull out the front of the paper (printing side up), through the lower part of the guide bar and the paper sensor, adjust the paper guide same width of paper and slight contact 6. With both hands press down asthe left arrow’s photo, close the print head. Please make sure that the print head is completely closed, to ensure the printing quality.

●Paper installation path 4. The function and LED light and key The printer has 1 key and 1 indicator. The printer can realize many functions by operating the indicator and the key, e.g. feeding, suspend printing, printing self-test page, initializing printer etc. Hereafter please refer to the following. 4.1 LED light The LED indication for light and buzzer showed as below: LED light Buzzer Indication LED light flashes 2 times Buzzer rings 2 times Error in mechanism LED light flashes 3 times Buzzer rings 3 times Paper out LED light flashes 4 times Buzzer rings 4 times Error in cutter LED light flashes 5 times Buzzer rings 5 times Overheat LED light flashes 6 times Buzzer rings 6 times Error in opening printer LED light flashes 7 times Buzzer rings 7 times Error in seam mark LED light flashes 8 times Buzzer rings 8 times Error in black mark

LED light flashes 9 times Buzzer rings 9 times Failure to find SDRAM LED light flashes 10 times Buzzer rings 10 times Failure to find flash LED light flashes 11 times Buzzer rings 11 times Error in ribbon 4.2. General Keys Function 1. Paper Loading When the printer is ready (blue LED fixed); click on the button, label paper will get in to the front end of next page. 2. Printing Pause While printing, press the FEED button gently to make printing pause. As long as you press the button again, the printing job is back to normal. 4.3. Poweron Function The printer has three power on functions can be used to set or test printer hardware. Pressing or releasing the button at the same time when turning on the power will activate these features. Please activate the power-on functions by following steps: Function: Instruction: Power On Self-Test A. Close the printer power supply. B. Verify the printer has paper loaded and open the printer power supply, then the printer start to print the self- test page, after that release paper loading button. Printer initialization A. Close the printer power supply. B. Open the print head cover, and press the FEED button, and then open the printer power, keep pressing FEED button for 10 seconds, the printer will clean the download data in internal memory (DRAM), and the printer parameters restore to factory default Settings.

Ribbon detection&automatic location In power on station, when you open the cover to replace the paper, the printer will start ribbon detection and automatic location 4.3.1 Ribbon detection This function is available in thermal transfer model. It’s for ribbon conditions detection. 4.3.2 Print Self-test page This function is about exam and show the setting data, which is used to judge if the printer is on good working condition. Please follow below steps to check if the label is in right position: 1. Please confirm the paper is well set up. 2. Turn off the power 3. Press the FEED button and turn on the power 4. When the printer start printing, loosen the FEED button 5. The page printed our is the self-test page ■Self-test page model Before connecting to PC, we can print the self-test page to confirm the condition if the printer. The page can be used to test the printer head and showed the setting data of the printer. 4.3.3 Initialization Initialization means to clear up the DRAM memory and initialize the printer to factory settings. Please follow below steps to initialize the printer 1. Turn off the power. 2. Open the cover and press the FEED button and then turn off the power and keep pressing the FEED button for 10s. 3. When all the light is off, loosen the FEED button. The printer will restart itself and finish the Initialization. After Initialization, the settings should be as below, Printer head pressure should be adjustable. You can adjust the pressure in two

levels under the ribbon recover axle. Please remember to keep the gears in same level, or it will badly affect the printing quality. 5. Troubleshooting 5.1 FAQ The contents in following table are the frequently asked questions and solutions: please kindly contact the vendor for further assistance, if the printer still not workable under your proper operation to clear faults corresponding to our brief guide. Problem Reason Solution Power indication light fault ● Incorrect plug connection between alternative socket, power supply and the printer ● Printer power switch off ● Ensure correct plug connection between alternative socket, power supply and the printer ● Keep printer power switch on ● Carbon ribbon runs out ● Incorrect installation of carbon ribbon ● Install carbon ribbon ● Re-install the carbon ribbon corresponding to the instruction guide ● Label paper roll runs out ● Incorrect installation of label paper roll ● Install the label paper roll ●Re-install the label paper roll corresponding to the instruction guide ● Re-adjust the dimension and print ● Space sensor detection error ● Label paper stuck up ● Re set the dimension and print ● Clear inner parts Printing fault ● cable connection error between interfaces ● Serial cable pins non-one to one type ● Re-connect the cables ● If use serial cable: -Adopt serial cable and ensure pins to be one-to-one type

-Confirm the serial port data transmission rate by self-testpage ● If use Ethernet cable (Ethernet), -Ensure light Ethernet RJ-45 green/orange on -Ensure the printer obtains IP under DHCP mode -Please make sure when using the fixed IP to set IP add. IP Address Setting is correct -Please wait a moment for printer connecting with server, then check the IP add. Again. ●Replaced with new transmission lines ●ribbon and tags do not match ●Verify that the ink ribbon surface is installed correctly ●Reinstall the ribbon ●clean the printer head ●Printer print density setting is incorrect ●Poor contact of printer head connector, please turn off power, and reseat printer head connector ●Make sure the motor connector is connected properly

Poor print quality ●Ribbons and labels are not installed correctly ●Accumulation of dust on the print head or adhesives ●Printer print density setting is incorrect ●The print head is damaged ●ribbon and tags do not match ●Reinstall consumable ●clean printer head ●Clean the rubber rollers ●Adjust the printer print density and print speed ●Print out self-test page to check whether is printer head damage or not, if yes, please replace the printer head ●Replace suitable ribbon and label paper ●Thickness of the label paper more than 0.22mm,may cause print quality is not good enough ●Make sure that printer head seat frame is completely closed Paper jump while printing ●label size is not correct or incomplete ●After changed the label paper, no correcting the senor ●Label sensor is covered with dust cause detect incorrect ●resize and printing ●Using air brush to clean the dust on the senor Printer content is lost on left and right side ●Wrong label size ●Set correct label size Label paper fold ●print head pressure uneven ●wrong installation of ribbon ●wrong installation on label ●wrong print density ●set correct print density ●adjust suitable label width

●wrong label feed Black label paper appear gray lines ●Print head dirty ●Rubber roller dirty ●clean print head ●clean rubber roller Unstable printing ●Set printer under Hex Dump mode ●Set RS232 communication wrong ●Re-start printer, jump out of dump mode ●re-set RS232 6. Printer simple maintenance For this simple maintenance program to ensure print quality, can prolong the printer life, the following are some maintenance we suggest: 1. Please use the tools listed below to clean and maintain your printer: ●Cotton swab ●Cotton cloth ●Dust cleaner or air-brusher ●100% alcohol(industrial alcohol) 2. Cleaning and maintenance procedures: Cleaning parts steps Suggested cleaning frequency Print head 1.Please turn off printer 2.cool print head at least one minute 3. Use cotton swab to wipe print head surface with 100% alcohol When replace a new label paper roll.

Thermal slice printer head rubber roller 1.Turn off the printer power 2.Wipe 100% alcohol using cotton cloth or cotton swab When changing label paper Paper tearing Wipe 100% alcohol using cotton cloth When it is necessary sensor Sweep the dust on the sensor using air-brush or dust collector Every month Machine interior Sweep the dust inside the machine using air-brush or dust collector When it is necessary Note: 1 never touches the thermal slice by hand directly. Wipe the thermal slice using 100% alcohol if it is touched by accident. 2 using industrial alcohol. Never use medical alcohol, which may damage the thermal slice. Printing Head Printing Head Heat sensitive film Heat sensitive film

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