Rongta Technology RP330 Thermal Receipt Printer User Manual

XIAMEN RONGTA TECHNOLOGY CO.,LTD. Thermal Receipt Printer

User Manual

331 Series PrinterUserManual
1CatalogueI. PRODUCT INTRODUCTION............................................................................................ 21.1 Warnings:..........................................................................................................................21.2 Notice................................................................................................................................2II. SUMMARY.......................................................................................................................... 3Main Features..........................................................................................................................3III. SPECIFICATION.............................................................................................................. 3IV. INSTALLATION AND OPERATION..............................................................................54.1 Contents in the package.................................................................................................... 54.2 Printer Connection............................................................................................................ 64.3 Load the Paper Roll.......................................................................................................... 7V. Power Switch, Keystroke and Indicator Light.................................................................. 85.1 Keystroke and Indicator Light.......................................................................................... 85.2 Self-checking.................................................................................................................... 9VI. Cash Drawer Interface.....................................................................................................10VII. Printer Maintenance.......................................................................................................107.1 Print Head Maintenance..................................................................................................107.2 Sensor Maintenance........................................................................................................117.3 Print Roll Maintenance................................................................................................... 11VIII. Fix the Paper Jam......................................................................................................... 12IX. Fault treatment.................................................................................................................129.1 When indicators light on the control board is out...........................................................139.2 The indicator light is on, while the printer can’t work................................................... 13X. Printer driver..................................................................................................................... 13
2I. PRODUCT INTRODUCTION331 series printer is a POS direct thermal receipt printer with easy operation andhigh cost effective, which is widely used in supermarket, hospital, restaurant, bank,oil station, turnpike etc.Safety NoticePlease read carefully and strict compliance with use of following instructionsbefore operating the printer.1.1 Warnings:Warning: Do not touch the cutter of printer.Warning: The print head is heating component; do not touch it and its peripheralparts during the printing process or the print just ended.Warning: Do not touch the surface of the print head and its connecting parts toavoid damage it.1.2 Notice(1) The printer should be installed at a firm place and avoid it in vibration and shake.(2) Do not use or store the printer in the location of high temperature, humidity orheavy pollution.(3) The power adapter of printer should be connected to a properly groundedreceptacle. Avoid using the same socket with other large electronic machines orthe equipment which could cause the voltage fluctuation.(4) Do not let water or conductive material like metal get inside the printer, if ithappens, please turn off the power supply immediately.(5) Printer could not be worked when there is no paper; otherwise it would seriouslydamage the print roll and the thermal print head.(6) Please disconnect the power supply if do not use the printer for a long time.(7) The user should not dismantle the printer by self for repairing or remolding.(8) Use only the standard power adapter supplied together with the printer.
3(9) In order to ensure the printing quality and extend the life of printer, please use therecommendatory thermal paper or the one which has the same quality.(10)Please make sure the power of printer is off when plugging the connecting line.(11)Please keep the user manual for reference when needed.II. SUMMARYMain Features● High print quality● Low noise● Supports cash drawer driver● Exquisite and lightweight，Pretty outside design● Reasonable structure, easy using● The font could be magnified, bolded or underlined, and also the character linespacing and left and right spacing can be adjusted before printing.● Supports the print of different density bitmap and download figure.● To realize and call built-in and cartridge font high speed printing in driverprinting(dot printing).● Low power consumption and operation cost（No need ribbon or ink box）● Emulation: ESC/POSIII. SPECIFICATION● Printing Method：Direct thermal printing● Paper Width：79.5±0.5mm● Effective Printing Width：72mm● Printing Speed：250mm/s● Print head performanceResolution：512 dots/line or 576 dots/lineTPH: 150KM● Interface：
4Power Supply Cash Drawer Ethernet USB SerialCash Drawer Control：6 lines RJ-11 socket，output: DC24V/1A●CharacterASCII code character set：12×24 dots，1.25（W）×3.00（H）mmChinese character：24×24 dots，3.00（W）×3.00（H）mmInternational Code page: 10 types of international language--- PC437、Katakana、PC850、PC860、PC863、PC865、WPC1252、PC866、PC852、PC858 and so on.Printing Barcode：Supports 9 types of barcode printing, UPC-A、UPC-E、EAN(JAN)13、EAN(JAN)8、CODE39、CODABAR、ITF、CODE93、CODE128 and so on.●Printing paper：Paper Type：Thermal paperRecommendatory thermal paper：Item #：AF50KS-E Manufacturer：Jujo Thermal Oy(Finland)Item #：TF-50KS-E Manufacturer：Nippon Paper Industries Co.，LtdNote(1) Suggest to using the recommendatory thermal paper or the one which has thesame quality, otherwise, it would affect the printing result; even though, willshorten the life of thermal head.(2) Don’t use the paper roll which the end of paper is pasted at the axis core, it wouldcause the damage to the printer.(3) If the thermal paper is polluted by the chemical or oil, it would fading ordecreases the feeling of heat and influence the print result finally.(4) It would result the fading of thermal paper if to use the hard material to chafe thesurface.
5(5) Please pay attention to the temperature, humidity and illumination of the storagefor thermal paper. The paper would fade if the storage temperature is over 70centigrade.● （MCBFM）Mechanical reliability: 6×106lines●Emulation: ESC/POSPrint Font：Support ANK. The font could be magnified, bolded or underlined andthe user also could adjust the character spacing before printing.Print Dot/Map：Supports the printing of different dots and graphic●Power AdapterAdapter Input：AC 110V/220V，50〜60HzAdapter Output：DC 24V/2.5APrinter Input：DC 24V/2.5A●Net Weight：About 1.4 kg (exclude the paper roll)●Dimension：206(L) × 145(W) × 135(H) mm●Environmental AdaptionOperation Temperature：0〜Operation Humidity：0〜8 %Storage Temperature：- 0〜0°C Storage Humidity：〜9%IV. INSTALLATION AND OPERATION4.1 Contents in the packagePlease check the parts when opening the box, if there is something missed, pleasecontact with the supplier or the manufacturer.Printer Power supplier Power cord0°C40°C°C252755
6Paper roll CD Communication cable4.2 Printer Connection(1) To ensure the printer and PC is powered off and then insert the matched dataconnection lines to the interfaces (USB/Parallel/Serial) of the printer, the otherends are to the PC.(2) If the user fit out the electric opened cash drawer for the printer that could insertthe RJ-11 connection line of it to the corresponding interface of the printer. (PS:The specification of cash drawer should be accorded with the driver requirementof printer).(3) Connect to the supplied power adapter.Please only use the supplied power adapter. Such as the following picture：Notice:(1) Firstly, insert the power supply plug DC24V of printer; then connect the AC220Vpower; lastly, turn on the switch. Please operate it by the instruction steps;otherwise, it would damage the printer.(2) Using unsuitable power adapter would cause the bad print result; even may causethe breakdown of printer.(3) Do not connect the telephone line to the interface of cash drawer; because it mayresult in the damage for printer and telephone.
7(4) Do not pull the power soft wire when unplugging. If the user does it by force, itmay result in the breakdown of the printer and power adapter.4.3 Load the Paper RollModel: 331 printers, with easy paper loading, uses 80mm width thermal paper.The loading instruction is listed as below:(1) Open the top cover of printer.(2) Load the thermal paper into printer as the following picture.(3) Pull a part of paper out and then close the top cover.
8(4) Use the cutter of printer to tear off the extra paperV. Power Switch, Keystroke and Indicator Light5.1 Keystroke and Indicator LightKeystroke and indicator board is shown as below：
9In the standby status, the printer would be continuous feed when pressing thefeed key. Of course, the key is inefficacy when the printer is working.Press the feed key and switch on the power supply while thekey is still under pressing, then the user could do the self-checking of printer.Status（Orange）：Paperless, paper jam, print head overheat, print head error or other situations.5.2 Self-checkingSelf-checking can test whether the printer is working well or not, if it can printThe printer buzzer will report wrong, and the power indicator will blink.POWER Switch：Power switch is used to turn on/off the printer. Press the switch for several seconds,the printer will be turned on.When the printer in on, do the same and it will be off.(Switchcan only work when the printer is connected to power source.)FEED Key：Close/OpenIndicatorThe test list correctly, that means the printer is good enough (which is excluding theproblem with the connected interface to PC); otherwise, it needs repair.Self-checking could print software version number, print density, interface type,English character and some Chinese characters by order.
10Self-checking procedure：Make sure the printer is connected to thepower, then press the feed key and switch on the power supply while the key is stillunder pressing. At the same time, the printer begins to self-checking. Please loosenthe key within five seconds and the printer would print the self-testing list after it.VI. Cash Drawer InterfaceCash drawer interface adopt RJ-11 standard, 6 lines socket and it outputs DC24V/1A. Insert the RJ-11 socket to the corresponding interface which could throughthe printer to open the cash drawer.Pin function of cash drawer interface is listed as below:Pin Number Signal FlowDirection1 EmptyEmpty2 ElectricalgroundingOutput3 EmptyEmpty4 Driver Signal of Cash Drawer Output5 Empty Empty6 Empty EmptyVII. Printer Maintenance7.1 Print Head MaintenanceWhen the printer has following circumstances, the user should clean the print head:(1) Printing is not clear;(2) Some longitudinal columns on the printing page is vague;
11(3) Loud noise when feeding.Procedure of maintaining the print head is listed below:(1) Turn off the power supply and open the top cover. Remove the paper if necessary.(2) Please wait for the cooling of print head if it just finishes printing.(3) Use the cotton cloth and dip it in the absolute ethyl alcohol to clean the surface ofprint head.(4) When the absolute ethyl alcohol is completely volatilized, please close the topcover and restart the printer.7.2 Sensor MaintenanceWhen the printer has following circumstance, the user should clean the paperlesssensor:(1) During the printing, the printer occasionally stops print and the paperless alarm isbeeping.(2) No paperless alarm.Procedure of maintaining the sensor is listed below：(1) Turn off the power supply and open the top cover. Remove the paper if necessary.(2) Use the cotton cloth and dip it in the absolute ethyl alcohol to clean the surface ofsensor.(3) When the absolute ethyl alcohol is completely volatilized, please close the topcover and restart the printer.7.3 Print Roll MaintenanceWhen the printer has following circumstance, the user should clean the print roll:(1) Printing is not clear;(2) Some longitudinal columns on the printing page is vague;(3) Loud noise when feeding.Procedure of maintaining the print roll is listed below:(1) Turn off the power supply and open the top cover.(2) Use the cotton cloth and dip it in the absolute ethyl alcohol to clean the surface ofprint roll.
12(3) When the absolute ethyl alcohol is completely volatilized, please close the topcover.Notice:(1) The power supply of printer should be turned off when the routinemaintenance.(2) Do not use hand or metal to touch the surface of print head and not usetweezers to scratch the superficies of print head, print roll or sensor.(3) Do not use oil or acetone to do the maintenance.(4) When the absolute ethyl alcohol is completed volatilized, then turn on thepower to print.VIII. Fix the Paper JamWhen paper jam happens, turn off the power supply and open the top cover, waitfor the cooling of print head then remove the jammed paper. After that, reload thepaper roll and close the top cover. Use the recommendatory paper or the one whichhas the same quality with specified width would reduce the risk of paper jam.IX. Fault treatmentWhen the printer appears faults, please fix them correspondingly referring to thissection. If it still can’t work, please contact the distributor or manufacturer.
FCC Requirement1. changes or modifications not expressly approved by the party responsible for compliance couldvoid the user’s authority to operate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following twoconditions:(1) this device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesiredoperation.2. Note: This equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonableprotection against harmful interference in a residential installation. This equipment generates, uses,and can radiate radio frequency energy, and if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications. However, there is noguarantee that interference will not occur in a particular installation. If this equipment does causeharmful interference to radio or television reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver isconnected.– Consult the dealer or an experienced radio/TV technician for help.
139.1 When indicators light on the control board is outCheck whether the power wire inserts the printer, power adaptor or power socketcorrectly. Check whether the power switch is on or off.9.2 The indicator light is on, while the printer can’t workDo the self-checking to check whether the printer can work normally. If not,please contact the distributor or technical support.If the self-checking can work, please check the following contents:(1) Check the interfaces of printer and computer and also check whether theconnected line between them is to their specification requirement.(2) The setting of data transmission between printer and computer may be different.You know the printer’s interface setting through the self-testing page. Pleasecontact the agent or technical support if the printer cannot print.X. Printer driverTwo types of drive for 331 Series: one is installed directly under Windows9x/ME/ 2000 /XP/WIN7/WIN8, the other is to drive through Ethernet.(1) Install driver under WindowsAdd printer in the Windows, and appoint the driver documents in the driver diskto Windows. It can print once you start print command in the program. In this way,Windows’ printer driver turns characters to graphics dot-matrix for printing.(2) Install driver by InterfaceIn this way, no need for drive program. It can print just when it output characterto port and the hard font inside printer realizes the character exchange printing. Byport for driver, the printing type transforms page printing to line printing, whichcontrols printing more conveniently.If you use port driver, it need instruction set to control printing of the printer,while 331 series have already integrated ESC/POS instruction set inside the printer.

Navigation menu