Realtek Semiconductor RTL8188EE 802.11 b/g/n RTL8188EE MINICARD User Manual Host

Realtek Semiconductor Corp. 802.11 b/g/n RTL8188EE MINICARD Host

Host User Manual

User Guide

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel is a

trademark of Intel Corporation in the U.S.

and other countries. Microsoft and Windows

are U.S. registered trademarks of the

Microsoft group of companies.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: February 2014

Document Part Number: 753647-001

Development Company, L.P.

Product notice

This guide describes features that are

common to most models. Some features

may not be available on your computer.

Not all features are available in all editions

of Windows. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take

full advantage of Windows functionality. Go

to http://www.microsoft.com for details.

To obtain the latest information in this

guide, contact support. For U.S. support, go

to http://www.hp.com/go/contactHP. For

worldwide support, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to

be bound by the terms of the HP End User

License Agreement (EULA). If you do not

accept these license terms, your sole

remedy is to return the entire unused

product (hardware and software) within 14

days for a full refund subject to the refund

policy of your seller.

For any further information or to request a

full refund of the price of the computer,

please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on

a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.

The computer and the AC adapter comply with the user-accessible surface temperature limits defined

by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Starting right ...................................................................................................................................................... 1

Visit the HP Apps Store ........................................................................................................................ 1

Best practices ....................................................................................................................................... 1

Fun things to do .................................................................................................................................... 1

More HP resources .............................................................................................................................. 3

2 Getting to know your computer ......................................................................................................................... 5

Finding your hardware and software information ................................................................................. 5

Locating hardware ............................................................................................................... 5

Locating software ................................................................................................................. 5

Right side ............................................................................................................................................. 6

Left side ................................................................................................................................................ 7

Display .................................................................................................................................................. 9

Changing your notebook to an entertainment stand .......................................................... 10

Changing your notebook to a tablet ................................................................................... 10

Top ..................................................................................................................................................... 11

TouchPad .......................................................................................................................... 11

Lights ................................................................................................................................. 12

Speakers ............................................................................................................................ 12

Keys ................................................................................................................................... 13

Labels ................................................................................................................................................. 13

3 Connecting to a network ................................................................................................................................. 15

Connecting to a wireless network ....................................................................................................... 15

Using the wireless controls ................................................................................................ 15

Using the wireless button .................................................................................. 15

Using operating system controls ....................................................................... 16

Sharing data and drives and accessing software .............................................................. 16

Using a WLAN ................................................................................................................... 16

Using an Internet service provider .................................................................... 17

Setting up a WLAN ............................................................................................ 17

Configuring a wireless router ............................................................................ 17

Protecting your WLAN ....................................................................................... 17

Connecting to a WLAN ...................................................................................... 18

Using HP Mobile Broadband (select models only) ............................................................ 18

Inserting and removing a SIM (select models only) .......................................... 19

Using Bluetooth wireless devices (select models only) ..................................................... 20

Connecting to a wired network ........................................................................................................... 20

Connecting to a local area network (LAN) ......................................................................... 20

4 Enjoying entertainment features ..................................................................................................................... 21

Multimedia features ............................................................................................................................ 21

Using the webcam .............................................................................................................................. 22

Using audio ........................................................................................................................................ 23

Connecting speakers ......................................................................................................... 23

Connecting headphones and microphones ....................................................................... 23

Using Beats Audio ............................................................................................................. 23

Accessing Beats Audio Control Panel ............................................................... 23

Enabling and disabling Beats Audio .................................................................. 23

Testing your audio features ............................................................................................... 23

Using video ......................................................................................................................................... 24

Connecting video devices by using an HDMI cable ........................................................... 24

Setting up HDMI audio ...................................................................................... 25

Discovering and connecting to Miracast-compatible wireless displays ............................. 25

5 Navigating the screen ..................................................................................................................................... 26

Using the TouchPad and gestures ..................................................................................................... 26

Tapping .............................................................................................................................. 27

Scrolling ............................................................................................................................. 28

2-finger pinch zoom ........................................................................................................... 28

2-finger click ....................................................................................................................... 29

Edge swipes ...................................................................................................................... 29

Right-edge swipe .............................................................................................. 29

Left-edge swipe ................................................................................................. 30

Top-edge swipe ................................................................................................. 30

Using touch screen gestures .............................................................................................................. 31

One-finger slide ................................................................................................................. 31

Tapping .............................................................................................................................. 32

Scrolling ............................................................................................................................. 32

2-finger pinch zoom ........................................................................................................... 33

Edge swipes ...................................................................................................................... 34

Right-edge swipe .............................................................................................. 34

Left-edge swipe ................................................................................................. 34

Top-edge swipe and bottom-edge swipe .......................................................... 35

Using the keyboard and mouse .......................................................................................................... 35

Using the keys ................................................................................................................... 35

Using the action keys ........................................................................................ 35

Using Windows shortcut keys ........................................................................... 36

Using the hot keys ............................................................................................. 37

6 Managing power ............................................................................................................................................. 38

Initiating Sleep and Hibernation ......................................................................................................... 38

Manually initiating and exiting Sleep .................................................................................. 39

Manually initiating and exiting Hibernation (select models only) ....................................... 39

Setting password protection on wakeup ............................................................................ 39

Using the power meter and power settings ........................................................................................ 40

Running on battery power .................................................................................................................. 40

Factory-sealed battery ....................................................................................................... 40

Finding battery information ................................................................................................ 40

Conserving battery power .................................................................................................. 40

Identifying low battery levels .............................................................................................. 41

Resolving a low battery level ............................................................................................. 41

Resolving a low battery level when external power is available ........................ 41

Resolving a low battery level when no power source is available ..................... 41

Resolving a low battery level when the computer cannot exit Hibernation ....... 41

Running on external AC power .......................................................................................................... 41

Troubleshooting power problems ...................................................................................... 42

HP CoolSense .................................................................................................................................... 43

Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 43

Shutting down (turning off) the computer ........................................................................................... 43

7 Maintaining your computer .............................................................................................................................. 45

Improving performance ...................................................................................................................... 45

Using HP 3D DriveGuard ................................................................................................... 45

Identifying HP 3D DriveGuard status ................................................................ 45

Using Disk Defragmenter ................................................................................................... 45

Using Disk Cleanup ........................................................................................................... 46

Updating programs and drivers .......................................................................................................... 46

Cleaning your computer ..................................................................................................................... 46

Cleaning procedures .......................................................................................................... 47

Cleaning the display (All-in-Ones or Notebooks) .............................................. 47

Cleaning the sides or cover ............................................................................... 47

Cleaning the TouchPad, keyboard, or mouse ................................................... 47

Traveling with or shipping your computer ........................................................................................... 47

8 Securing your computer and information ........................................................................................................ 49

Using passwords ................................................................................................................................ 49

vii

Setting Windows passwords .............................................................................................. 50

Setting Setup Utility (BIOS) passwords ............................................................................. 50

Using Internet security software ......................................................................................................... 50

Using antivirus software ..................................................................................................... 51

Using firewall software ....................................................................................................... 51

Installing software updates ................................................................................................................. 51

Installing critical security updates ...................................................................................... 51

Installing HP and third-party software updates .................................................................. 51

Securing your wireless network .......................................................................................................... 52

Backing up your software applications and information ..................................................................... 52

Using an optional security cable lock ................................................................................................. 52

9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................................ 53

Starting Setup Utility (BIOS) ............................................................................................................... 53

Updating the BIOS ............................................................................................................................. 53

Determining the BIOS version ........................................................................................... 53

Downloading a BIOS update ............................................................................................. 54

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 54

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 55

10 Backing up, restoring, and recovering .......................................................................................................... 56

Creating recovery media and backups ............................................................................................... 56

Creating HP Recovery media ............................................................................................ 56

Restore and recovery ......................................................................................................................... 57

Recovering using HP Recovery Manager .......................................................................... 58

What you need to know ..................................................................................... 58

Using the HP Recovery partition (select models only) ...................................... 58

Using HP Recovery media to recover ............................................................... 59

Changing the computer boot order ................................................................... 59

Removing the HP Recovery partition ................................................................................. 59

11 Specifications ................................................................................................................................................ 60

Input power ......................................................................................................................................... 60

Operating environment ....................................................................................................................... 60

12 Electrostatic Discharge ................................................................................................................................. 61

Index ................................................................................................................................................................... 62

viii

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this

chapter to learn about best practices after you set up your computer, fun things to do with your

computer, and where to find additional HP resources.

Visit the HP Apps Store

The HP Apps Store offers a wide choice of popular games, entertainment and music apps,

productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection

is updated regularly and includes regional content and country-specific offers. Be sure to check the

HP Apps Store frequently for new and updated features.

IMPORTANT: You must be connected to the Internet to access the HP Apps Store.

To view and download an app:

1. From the Start screen, select the Store app.

2. Select HP Picks to view all the available apps.

3. Select the app you want to download, and then follow the on-screen instructions. When the

download is complete, the app appears on the All apps screen.

Best practices

To get the most out of your smart investment, after you set up and register the computer, we

recommend the following steps:

●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting

to a network on page 15.

●Take a minute to browse the printed

Windows Basics

guide to explore the new Windows®

features.

●Become familiar with the computer hardware and software. For more information, see Getting to

know your computer on page 5 and Enjoying entertainment features on page 21.

●Update or purchase antivirus software. See Using antivirus software on page 51.

●Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up,

restoring, and recovering on page 56.

Fun things to do

●You know that you can watch a YouTube video on the computer. But did you know that you can

also connect your computer to a TV or gaming console? For more information, see Connecting

video devices by using an HDMI cable on page 24.

●You know that you can listen to music on the computer. But did you know that you can also

stream live radio to the computer and listen to music or talk radio from all over the world? See

Using audio on page 23.

Visit the HP Apps Store 1

●You know that you can create a powerful presentation with Microsoft® applications. But did you

know you can also connect to a projector to share your ideas with a group? See Connecting

video devices by using an HDMI cable on page 24.

●Experience music the way the artist intended, with deep controlled bass and clear, pure sound.

See Using Beats Audio on page 23.

●Use the TouchPad and the new Windows touch gestures for smooth control of images and

pages of text. See Using the TouchPad and gestures on page 26.

2 Chapter 1 Starting right

More HP resources

You have already used

Setup Instructions

to turn on the computer and locate this guide. To locate

resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

●Overview of computer setup and features

Windows Basics

guide ●Overview of using Windows

Help and Support

To access Help and Support, from the Start screen,

type help, and then from the Search window, select

Help and Support. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide

support, go to http://welcome.hp.com/country/us/en/

wwcontact_us.html.

●A broad range of how-to information and troubleshooting tips

Worldwide support

To get support in your language, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

●Online chat with an HP technician

●Email support

●Support telephone numbers

●HP service center locations

Safety & Comfort Guide

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select User

guides.

‒ or –

Go to http://www.hp.com/ergo.

●Proper workstation setup

●Guidelines for posture and work habits that increase your

comfort and decrease your risk of injury

●Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this guide:

▲From the Start screen, type support, and then

select the HP Support Assistant app.

●Important regulatory notices, including proper battery disposal

information

Limited Warranty

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select Warranty

and services.

– or –

Go to http://www.hp.com/go/orderdocuments.

●Specific warranty information about this computer

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your

computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited

Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed

copy from http://www.hp.com/go/orderdocuments or write to:

●North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

More HP resources 3

Resource Contents

●Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your

service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

4 Chapter 1 Starting right

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your computer.

To find out information about system hardware components and the system BIOS version number,

press fn+esc.

Locating software

To find out what software is installed on your computer:

▲From the Start screen, click the down arrow in the lower-left corner of the screen.

Finding your hardware and software information 5

Right side

Component Description

(1) Hard drive light ●Blinking white: The hard drive is being accessed.

●Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

NOTE: For information about HP 3D DriveGuard,

see Using HP 3D DriveGuard on page 45.

(2) SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

(3) Memory card reader Reads optional memory cards that store, manage, share, or

access information.

To insert a card:

Hold the card label-side up, with connectors facing the slot,

insert the card into the slot, and then push in on the card

until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(5) USB 3.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

(6) HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio

component, or a high-speed HDMI device.

(7) RJ-45 (network) jack/status lights Connects a network cable.

●White: The network is connected.

●Amber: Activity is occurring on the network.

(8) AC adapter light ●On: The AC adapter is connected and the battery is

charged.

●Off: The computer is using battery power.

(9) Power connector Connects an AC adapter.

6 Chapter 2 Getting to know your computer

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being

mishandled or stolen.

(2) Power button ●When the computer is off, press the button to turn on

the computer.

●When the computer is on, press the button briefly to

initiate Sleep.

●When the computer is in the Sleep state, press the

button briefly to exit Sleep.

●When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows

shutdown procedures are ineffective, press and hold the

power button down for at least 5 seconds to turn off the

computer.

To learn more about your power settings, see your power

options. From the Start screen, type power, select Power

and sleep settings, and then select Power and sleep from

the list of applications.

(3) Power light ●On: The computer is on.

●Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the

display and other unneeded components.

●Off: The computer is off or in Hibernation. Hibernation

is a power-saving state that uses the least amount of

power.

(4) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and off during routine

operation.

(5) USB 2.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

Left side 7

Component Description

(6) Audio-out (headphone)/Audio-in

(microphone) jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does

not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a

headset. For additional safety information, refer to the

Regulatory, Safety, and Environmental Notices

. To access

this guide, from the Start screen, type support, and then

select the HP Support Assistant app.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and

audio-in (microphone).

(7) Volume button Controls speaker volume.

To decrease speaker volume, press the – edge of the

button.

To increase speaker volume, press the + edge of the

button.

8 Chapter 2 Getting to know your computer

Display

Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures photographs. Some models allow

you to video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and

then select Camera from the list of applications.

(4) Internal microphone Records sound.

(5) WLAN antenna* Sends and receives wireless signals to communicate with

wireless local area networks (WLANs).

(6) Internal display switch Turns off the display and initiates Sleep if the display is closed

while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately

around the antennas free from obstructions. For wireless regulatory notices, see the section of the

Regulatory, Safety, and

Environmental Notices

that applies to your country or region. To access this guide, from the Start screen, type support,

and then select the HP Support Assistant app.

Your computer can function as a classic notebook, and in addition, the display can be rotated so that

the computer transforms into an entertainment stand or a tablet.

Display 9

Changing your notebook to an entertainment stand

To change your notebook to an entertainment stand, raise the display, and then rotate the display

backward to a stand position (about 315 degrees).

Changing your notebook to a tablet

To change your notebook to a tablet, raise the display, and then rotate the display backward until it is

flush with the computer bottom (360 degrees).

10 Chapter 2 Getting to know your computer

Top

TouchPad

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items

on the screen.

NOTE: The TouchPad also supports edge-swipe

gestures. For more information, see Edge swipes

on page 29.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 11

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital

letters.

(2) Mute light ●Amber: Computer sound is off.

●Off: Computer sound is on.

Speakers

Component Description

Speakers (2) Produce sound.

12 Chapter 2 Getting to know your computer

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with the b key, the spacebar, or the esc key.

(3) Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

(4) Action keys Execute frequently used system functions.

Labels

Important system information is located on the bottom of the computer. The labels affixed to the

computer provide information you may need when you troubleshoot system problems or travel

internationally with the computer.

●Service label—Provides important information to identify your computer. When contacting

support, you will probably be asked for the serial number, and possibly for the product number or

the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that

most closely matches the service label on your computer.

Labels 13

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select models only)

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certification label(s)—Provide(s) information about optional wireless devices and the

approval markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe

and access information from millions of websites using your computer and a wired or wireless

network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be

equipped with one or more of the following wireless devices:

●Wireless local area network (WLAN) device—Connects the computer to wireless local area

networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate

offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and

universities. In a WLAN, the mobile wireless device in your computer communicates with a

wireless router or a wireless access point.

●HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN)

device that gives you wireless connectivity over a much larger area. Mobile network operators

install base stations (similar to cell phone towers) throughout large geographic areas, effectively

providing coverage across entire states, regions, or even countries.

●Bluetooth® device (select models only)—Creates a personal area network (PAN) to connect to

other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and

cameras. In a PAN, each device communicates directly with other devices, and devices must be

relatively close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in

Help and Support. From the Start screen, type help, and then select Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using the operating system controls. For more

information, see Help and Support. From the Start screen, type help, and then select Help and

Support.

Using the wireless button

The computer has a wireless button and one or more wireless devices, depending on the model. All

of the wireless devices on your computer are enabled at the factory, so the wireless devices are on

when you turn on the computer.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or

turn off the wireless devices simultaneously.

Connecting to a wireless network 15

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,

and diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, from the Start screen, type help, and then select Help and Support.

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is

stored in your computer. Network computers can exchange software and data with each other.

NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

To share folders or content on the same network:

1. From the Windows desktop, open File Explorer.

2. From This PC, click a folder with content you want to share. Select Share from the navigation

bar at the top of the window, and then click Specific people.

3. Type a name in the File Sharing box, and then click Add.

4. Click Share and then follow the on-screen instructions.

To share drives on the same network:

1. From the Windows desktop, right-click the network status icon in the notification area, at the far

right of the taskbar.

2. Select Open Network and Sharing Center.

3. Under View your active networks, select an active network.

4. Select Change advanced sharing settings to set sharing options for privacy, network discovery,

file and printer sharing or other network options.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of

other computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms

wireless router

and

wireless access point

are often used interchangeably.

●A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points

that can accommodate a large number of computers and accessories and can separate critical

network functions.

●A home or small office WLAN typically uses a wireless router, which allows several wireless and

wired computers to share an Internet connection, a printer, and files without requiring additional

pieces of hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided

through a service provider or a public or corporate network).

16 Chapter 3 Connecting to a network

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The

ISP will help set up the modem, install a network cable to connect your wireless router to the modem,

and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

●A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

an Internet service provider

●A wireless router (2) (purchased separately)

●A wireless computer (3)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type

of modem you have.

The illustration below shows an example of a wireless network installation that is connected to the

Internet.

As your network grows, additional wireless and wired computers can be connected to the network to

access the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your

ISP.

Configuring a wireless router

For help in configuring a wireless router, see the information provided by your router manufacturer or

your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the

Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect

your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and

airports may not provide any security. If you are concerned about the security of your computer when

connected to a hotspot, limit your network activities to email that is not confidential and basic Internet

surfing.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected

signals. Take the following precautions to protect your WLAN:

Connecting to a wireless network 17

●Use a firewall.

A firewall checks information and requests that are sent to your network, and discards any

suspicious items. Firewalls are available in both software and hardware. Some networks use a

combination of both types.

●Use wireless encryption.

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over

the network. For more information, from the Start screen, type help, and then select Help and

Support.

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is off, the airplane mode icon displays on the

Windows desktop; press the wireless button to turn the WLAN device on.

2. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

3. Select Settings, and then click the network status icon.

4. Select your WLAN from the list.

5. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the

code, and then click Sign in to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-

click the network status icon, and then select Open Network and Sharing Center. Click Set up a

new connection or network. A list of options is displayed, allowing you to manually search for

and connect to a network or to create a new network connection.

6. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification

area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural

barriers such as walls and floors.

Using HP Mobile Broadband (select models only)

HP Mobile Broadband enables your computer to use WWANs to access the Internet from more

places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a

network service provider (called a

mobile network operator

), which in most cases is a cellular phone

network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.

When used with mobile network operator service, HP Mobile Broadband gives you the freedom to

stay connected to the Internet, send email, or connect to your corporate network whether you are on

the road or outside the range of Wi-Fi hotspots.

HP supports the following technologies:

18 Chapter 3 Connecting to a network

●HSPA (High Speed Packet Access), which provides access to networks based on the Global

System for Mobile Communications (GSM) telecommunications standard.

●EV-DO (Evolution Data Optimized), which provides access to networks based on the code

division multiple access (CDMA) telecommunications standard.

●LTE (Long Term Evolution), which provides access to networks supporting LTE technology.

You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile

broadband service. The serial number is printed on a label located on the bottom of your computer.

Some mobile network operators require the use of a subscriber identity module (SIM). A SIM contains

basic information about you, such as a personal identification number (PIN), as well as network

information. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information

provided with your computer or the mobile network operator may provide it separately from the

computer.

For information about inserting and removing the SIM, see the Inserting and removing a SIM (select

models only) on page 19 section in this chapter.

For information about HP Mobile Broadband and how to activate service with a preferred mobile

network operator, see the HP Mobile Broadband information included with your computer.

Inserting and removing a SIM (select models only)

CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.

To insert a SIM, follow these steps:

1. Shut down the computer.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

5. Insert the SIM into the SIM slot, and then gently push the SIM into the slot until it is firmly seated.

NOTE: The SIM in your computer may look slightly different from the illustration in this section.

6. Reconnect external power.

Connecting to a wireless network 19

7. Reconnect external devices.

8. Turn on the computer.

To remove a SIM, press in on the SIM, and then remove it from the slot.

Using Bluetooth wireless devices (select models only)

A Bluetooth device provides short-range wireless communications that replace the physical cable

connections that traditionally link electronic devices such as the following:

●Computers (desktop, notebook, PDA)

●Phones (cellular, cordless, smart phone)

●Imaging devices (printer, camera)

●Audio devices (headset, speakers)

●Mouse

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth

devices. For information about configuring and using Bluetooth devices, see the Bluetooth software

Help.

Connecting to a wired network

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead

of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the

computer.

20 Chapter 3 Connecting to a network

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your

music, and download and watch movies. Or, to make your computer an even more powerful

entertainment center, connect external devices like a monitor, projector, or TV, or speakers and

headphones.

Multimedia features

Here are some of the entertainment features on your computer.

Component Description

(1) Webcam light On: The webcam is in use.

(2) Webcam Records video and captures photographs. Some

models allow you to video conference and chat

online using streaming video.

From the Start screen, type camera, and then select

Camera from the list of applications.

(3) Internal microphone Records sound.

(4) HDMI port Connects an optional video or audio device, such as

a high-definition television, any compatible digital or

audio component, or a high-speed HDMI device.

Multimedia features 21

Component Description

(5) USB 3.0 port Connects an optional USB device, such as a

keyboard, mouse, external drive, printer, scanner or

USB hub.

(6) USB 2.0 ports Connect an optional USB device, such as a

keyboard, mouse, external drive, printer, scanner or

USB hub.

(7) Memory card reader Reads optional memory cards that store, manage,

share, or access information.

To insert a card:

Hold the card label-side up, with connectors facing

the slot, insert the card into the slot, and then push

in on the card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

(8) SIM slot (select models only) Supports a wireless subscriber identity module

(SIM).

(9) Speakers (2) Produce sound.

(10) Audio-out (headphone)/Audio-in

(microphone) jack

Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television

audio cable. Also connects an optional headset

microphone. This jack does not support optional

microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety

information, refer to the

Regulatory, Safety, and

Environmental Notices

. To access this guide, from

the Start screen, type support, and then select the

HP Support Assistant app.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out

(headphone) and audio-in (microphone).

Using the webcam

The computer has an integrated webcam that records video and captures photographs. Some models

may allow you to video conference and chat online using streaming video.

▲To start the webcam, from the Start screen, type camera, and then select Camera from the list

of applications.

For details about using the webcam, go to Help and Support. From the Start screen, type help, and

then select Help and Support.

22 Chapter 4 Enjoying entertainment features

Using audio

On your computer, you can download and listen to music, stream audio content from the web

(including radio), record audio, or mix audio and video to create multimedia. To enhance your

listening enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-

out (headphone)/audio-in (microphone) jack on your computer or on a docking station.

To connect

wireless

speakers to your computer, follow the device manufacturer's instructions. To

connect high-definition speakers to the computer, see Setting up HDMI audio on page 25. Before

connecting speakers, lower the volume setting.

Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone)

jack on your computer. Many headsets with integrated microphones are commercially available.

To connect

wireless

headphones or headsets to your computer, follow the device manufacturer's

instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety and

Environmental Notices

. To access this guide, from the Start screen, type support, and then select

the HP Support Assistant app.

Using Beats Audio

Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a

clear sound. You can experience Beats Audio through the computer's internal speakers, through

external speakers connected to a USB port, or through Beats Audio headphones connected to the

headphone jack.

Accessing Beats Audio Control Panel

Use Beats Audio Control Panel to view and manually control audio and bass settings.

▲From Start screen, type c, select Control Panel, select Hardware and Sound, and then select

Beats Audio Control Panel.

Enabling and disabling Beats Audio

▲To enable or disable Beats Audio, press the fn key in combination with the b key.

Testing your audio features

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, select the Sounds tab. Under Program Events, select any

sound event, such as a beep or alarm, and then click Test.

You should hear sound through the speakers or through connected headphones.

Using audio 23

To check the recording functions on your computer, follow these steps:

1. From the Start screen, type sound, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone.

3. Save the file to your desktop.

4. Open a multimedia program and play the recording.

To confirm or change the audio settings on your computer, follow these steps:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your

favorite websites and download video and movies to watch on your computer when you are not

connected to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an

external monitor, projector, or TV. Your computer has a high-definition multimedia interface (HDMI)

port, which allows you to connect a high-definition monitor or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,

using the correct cable. Check the device manufacturer's instructions.

Connecting video devices by using an HDMI cable

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately.

To see the computer screen image on a high-definition TV or monitor, connect the high-definition

device according to the following instructions.

1. Connect one end of the HDMI cable to the HDMI port on the computer.

2. Connect the other end of the cable to the high-definition TV or monitor.

3. Press f4 to alternate the computer screen image between 4 display states:

24 Chapter 4 Enjoying entertainment features

●PC screen only: View the screen image on the computer only.

●Duplicate: View the screen image simultaneously on

both

the computer and the external

device.

●Extend: View the screen image extended across

both

the computer and the external

device.

●Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.

NOTE: For best results, especially if you choose the “Extend” option, adjust the screen

resolution of the external device, as follows. From the Start screen, type control panel, and

then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust

screen resolution.

Setting up HDMI audio

HDMI is the only video interface that supports high-definition video

and

audio. After you connect an

HDMI TV to the computer, you can then turn on HDMI audio by following these steps:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then select Playback devices.

2. On the Playback tab, select the name of the digital output device.

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then click Playback devices.

2. On the Playback tab, click Speakers.

3. Click Set Default, and then click OK.

Discovering and connecting to Miracast-compatible wireless displays

To discover and connect to Miracast-compatible wireless displays without leaving your current apps,

follow the steps below.

To open Miracast:

▲Swipe from the right edge of the Start screen, tap Devices, tap Project, and then follow the on-

screen instructions.

– or –

Point to the upper-right or lower-right corner of the Start screen to display the charms, click

Devices, click Project, and then follow the on-screen instructions.

Using video 25

5 Navigating the screen

You can navigate the computer screen in the following ways:

●Touch gestures

●Keyboard and mouse

Touch gestures can be used on your computer TouchPad or on a touch screen.

NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports

on the computer.

Review the

Windows Basics

guide included with your computer. The guide provides information

about common tasks using the TouchPad, touch screen, or the keyboard.

Your computer model has special action keys or hot key functions on the keyboard to perform routine

tasks.

Using the TouchPad and gestures

The TouchPad allows you to navigate the computer screen and control the pointer by using simple

finger movements. You can customize the touch gestures by changing settings, button configurations,

click speed, and pointer options. You can also view demonstrations of TouchPad gestures.

From the Start screen, type control panel, select Control Panel, and then select Hardware and

Sound. Under Devices and Printers, select Mouse.

TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on

an external mouse.

NOTE: TouchPad gestures are not supported in all apps.

26 Chapter 5 Navigating the screen

Tapping

To make an on-screen selection, use the tap function on the TouchPad.

●Point to an item on the screen, and then tap one finger on the TouchPad zone to make a

selection. Double-tap an item to open it.

Using the TouchPad and gestures 27

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.

●Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or

right.

2-finger pinch zoom

2-finger pinch zoom allows you to zoom out or in on images or text.

●Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers

together.

●Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers

apart.

28 Chapter 5 Navigating the screen

2-finger click

2-finger click allows you to make menu selections for an object on the screen.

NOTE: Using 2-finger click is the same action as using right-click with the mouse.

●Place two fingers on the TouchPad zone and press down to open the options menu for the

selected object.

Edge swipes

Edge swipes allow you to perform tasks such as changing settings and finding or using apps.

Right-edge swipe

The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or

change settings.

●Swipe your finger gently from the right edge to reveal the charms.

Using the TouchPad and gestures 29

Left-edge swipe

The left-edge swipe accesses your recently opened apps so that you can switch between them

quickly.

●Swipe your finger gently from the left edge of the TouchPad.

Top-edge swipe

The top-edge swipe displays app command options that allow you to customize apps.

IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.

●Gently swipe your gently from the top edge to reveal the app command options.

30 Chapter 5 Navigating the screen

Using touch screen gestures

A touch screen computer allows you to control items on the screen directly with your fingers.

TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad.

You can also perform on-screen actions with the keyboard and mouse.

One-finger slide

The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for

other interactions, too, such as moving an object.

●To scroll across the screen, lightly slide one finger across the screen in the direction you want to

move.

NOTE: When many apps are displayed on the Start screen, you can slide your finger to move

the screen left or right.

●To drag, press and hold an object, and then drag the object to move it.

Using touch screen gestures 31

Tapping

To make an on-screen selection, use the tap function.

●Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.

Scrolling

Scrolling is useful for moving the pointer up, down, left, or right on a page or image.

●Place two fingers on the screen and then drag them in an up, down, left, or right motion.

32 Chapter 5 Navigating the screen

2-finger pinch zoom

2-finger pinch zoom allows you to zoom out or in on images or text.

●Zoom out by placing two fingers apart on the screen and then moving your fingers together.

●Zoom in by placing two fingers together on the screen and then moving your fingers apart.

Using touch screen gestures 33

Edge swipes

With edge swipes you can perform tasks such as changing settings and finding or using apps.

Right-edge swipe

The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or

change settings.

●Gently swipe your finger inward from the right edge of the display onto the screen to reveal the

charms.

Left-edge swipe

The left-edge swipe reveals your open apps so that you can switch to them quickly.

●Gently swipe your finger inward from the left edge of the display to switch between apps.

Without lifting your finger, swipe back toward the left edge to reveal all open apps.

34 Chapter 5 Navigating the screen

Top-edge swipe and bottom-edge swipe

The top-edge swipe or bottom-edge swipe displays app command options that allow you to customize

apps.

IMPORTANT: When an app is open, the top-edge gesture varies depending on the app.

●Gently swipe your finger from the top edge or the bottom edge to reveal the app command

options.

Using the keyboard and mouse

The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as

you do using touch gestures. The keyboard also allows you to use action keys and hot keys to

perform specific functions.

TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from

an open app or the Windows desktop. Pressing the Windows key again will return you to the previous

screen.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Using the keys

You can quickly access information or perform functions by using certain keys and key combinations.

Using the action keys

An action key performs an assigned function. The icon on each of the f1 through f4 keys and the f6

through f12 keys illustrates the assigned function for that key.

To use an action key function, press and hold the key.

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Using the keyboard and mouse 35

The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).

See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 53 for

instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the

screen.

After you have disabled the action key feature, you can still perform each function by pressing the fn

key in combination with the appropriate action key.

Icon Key Description

f1 Opens Help and Support, which provides tutorials, information about the Windows

operating system and your computer, answers to questions, and updates to your

computer.

Help and Support also provides automated troubleshooting tools and access to

support.

f2 Decreases the screen brightness incrementally as long as you hold down the key.

f3 Increases the screen brightness incrementally as long as you hold down the key.

f4 Switches the screen image between display devices connected to the system. For

example, if a monitor is connected to the computer, repeatedly pressing this key

alternates the screen image from the computer display to the monitor display to a

simultaneous display on both the computer and the monitor.

f6 Mutes or restores speaker sound.

f7 Decreases speaker volume incrementally as long as you hold down the key.

f8 Increases speaker volume incrementally as long as you hold down the key.

f9 Plays the previous track of an audio CD or the previous section of a DVD or a BD.

f10 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

f11 Plays the next track of an audio CD or the next section of a DVD or a BD.

f12 Turns the wireless feature on or off.

NOTE: A wireless network must be set up before a wireless connection is possible.

Using Windows shortcut keys

Windows provides shortcuts so that you can perform actions quickly. Press the Windows key

alone or in combination with a specific key to perform a designated action.

For commonly used shortcuts, use the

Windows Basics

guide.

36 Chapter 5 Navigating the screen

Using the hot keys

A hot key is a combination of the fn key and the esc key, the b key, or the spacebar.

To use a hot key:

▲Briefly press the fn key, and then briefly press the second key of the combination.

Using the keyboard and mouse 37

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running

on battery power only and an AC power source is not available to charge the battery, it is important to

monitor and conserve the battery charge. Your computer supports an optimal power plan to manage

how your computer uses and conserves power so that computer performance is balanced with power

conservation.

Initiating Sleep and Hibernation

Microsoft Windows has two power-saving states, Sleep and Hibernation.

●Sleep—The Sleep state is automatically initiated after a period of inactivity when running on

battery power or on external power. Your work is saved to memory, allowing you to resume your

work very quickly. You can also initiate Sleep manually. For more information, see Manually

initiating and exiting Sleep on page 39.

●Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level.

In the Hibernation state, your work is saved to a hibernation file and the computer powers down.

NOTE: You can manually initiate Hibernation. See Manually initiating and exiting Sleep

on page 39 and Manually initiating and exiting Hibernation (select models only) on page 39.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a

disc or an external media card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions

while the computer is in the Sleep state or in Hibernation.

38 Chapter 6 Managing power

Manually initiating and exiting Sleep

You can initiate Sleep in any of the following ways:

●Close the display.

●From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms. Click Settings, click the Power icon, and then click Sleep.

To exit Sleep:

●Briefly press the power button.

●If the display is closed, open the display.

●Press a key on the keyboard.

●Tap or swipe the TouchPad.

When the computer exits Sleep, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before the computer will return to the screen.

Manually initiating and exiting Hibernation (select models only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

Options.

1. From the Start screen, type power options, then select Power options.

2. In the left pane, click Choose what the power button does.

3. Click Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

When the computer exits Hibernation, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before your work will return to the screen.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow

these steps:

1. From the Start screen, type power options, then select Power options.

2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on-screen

instructions. If you do not need to create or change a user account password, go to step 5.

5. Click Save changes.

Initiating Sleep and Hibernation 39

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access

power settings and view the remaining battery charge.

●To reveal the percentage of remaining battery charge and the current power plan, on the

Windows desktop, point over the power meter icon.

●To use Power Options, click the power meter icon and select an item from the list. From the

Start screen, you can also type power options, and then select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power.

The icon also reveals a message if the battery has reached a low or critical battery level.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the

computer runs on battery power. If the computer has a charged battery installed and the AC adapter

is disconnected from the computer, the computer automatically switches to battery power and the

screen brightness decreases to conserve battery life. The battery in the computer slowly discharges

when the computer is off and unplugged from external power.

Computer battery life varies, depending on power management settings, programs running on the

computer, screen brightness, external devices connected to the computer, and other factors.

Factory-sealed battery

To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check

in Help and Support. To access battery information, from the Start screen, type support, select the

HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that

your battery should be replaced, contact support.

Do not attempt to remove or replace the factory-sealed battery. Removing or replacing the battery

could affect your warranty coverage. If the battery is no longer holding a charge, contact support.

When a battery has reached the end of its useful life, do not dispose of the battery in general

household waste. Follow the local laws and regulations in your area for battery disposal.

Finding battery information

To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check

in HP Support Assistant. To access battery information, from the Start screen, type support, select

the HP Support Assistant app, and then select Battery and performance.

HP Support Assistant provides the following tools and information about the battery:

●Battery test

●Information about battery types, specifications, life cycles, and capacity

Conserving battery power

Tips for conserving battery power and maximizing battery life:

●Lower the brightness on the display.

●Select the Power saver setting in Power Options.

40 Chapter 6 Managing power

●Turn off wireless devices when you are not using them.

●Disconnect unused external devices that are not plugged into an external power source, such as

an external hard drive connected to a USB port.

●Stop, disable, or remove any external media cards that you are not using.

●Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level,

the power meter icon on the Windows desktop shows a low or critical battery notification.

NOTE: For additional information about the power meter, see Using the power meter and power

settings on page 40.

The computer takes the following actions for a critical battery level:

●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains

briefly in the Sleep state, and then shuts down and loses any unsaved information.

●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

Hibernation.

Resolving a low battery level

Resolving a low battery level when external power is available

●Connect an AC adapter.

●Connect an optional docking or expansion device.

●Connect an optional power adapter purchased as an accessory from HP.

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

When the computer lacks sufficient power to exit Hibernation, follow these steps:

1. Connect the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Running on external AC power

For information about connecting to AC power, refer to the

Setup Instructions

poster provided in the

computer box.

The computer does not use battery power when the computer is connected to AC external power with

an approved AC adapter or an optional docking/expansion device.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,

a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

Connect the computer to external AC power under any of the following conditions:

Running on external AC power 41

WARNING! Do not charge the computer battery while you are onboard aircraft.

●When charging or calibrating a battery

●When installing or modifying system software

●When writing information to a disc (select models only)

●When running Disk Defragmenter on computers with internal hard drives

●When performing a backup or recovery

When you connect the computer to external AC power:

●The battery begins to charge.

●The screen brightness increases.

●The power meter icon on the Windows desktop changes appearance.

When you disconnect external AC power, the following events occur:

●The computer switches to battery power.

●The screen brightness automatically decreases to save battery life.

●The power meter icon on the Windows desktop changes appearance.

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to

AC power:

●The computer does not turn on.

●The display does not turn on.

●The power lights are off.

To test the AC adapter:

1. Shut down the computer.

2. Connect the AC adapter to the computer, and then plug it into an AC outlet.

3. Turn on the computer.

●If the power lights turn

, the AC adapter is working properly.

●If the power lights remain

off

, check the connection from the AC adapter to the computer

and the connection from the AC adapter to the AC outlet to be sure that the connections

are secure.

●If the connections are secure and the power lights remain

off

, the AC adapter is not

functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

42 Chapter 6 Managing power

HP CoolSense

HP CoolSense automatically detects when the computer is not on a horizontal surface and

adjusts performance and fan settings to keep the surface temperature of your computer at the

optimum level of comfort.

When HP CoolSense is off, the position of the computer is not detected and the performance and fan

options remain at the factory setting. As a result, the surface temperature of the computer might be

higher than it would be with HP CoolSense on.

To turn CoolSense off or on, follow these steps:

▲From the Start screen, type coolsense, and then select HP CoolSense.

Refreshing your software content with Intel Smart Connect

Technology (select models only)

When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the

computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such

as your email inboxes, social network sites, and news pages and then returns the computer to the

Sleep state. Smart Connect also syncs content that you have created offline, such as emails. When

the computer exits Sleep, you have immediate access to your updated information.

▲To enable this feature or manually adjust the settings, from the Start screen, type smart, and

then select Intel® Smart Connect Technology.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work

before shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns

off the display and computer.

Shut down the computer under any of the following conditions:

●When you are connecting an external hardware device that does not connect to a USB or video

port

●When the computer will be unused and disconnected from external power for an extended

period

Although you can turn off the computer with the power button, the recommended procedure is to use

the Windows Shut down command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible by briefly pressing the power button.

1. Save your work and close all open programs.

2. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms.

3. Click Settings, click the Power icon, and then click Shut down.

– or –

HP CoolSense 43

Right-click the Start button in the lower-left corner of the screen, select Shut down, and then

select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try

the following emergency procedures in the sequence provided:

●Press ctrl+alt+delete, click the Power icon, and then select Shut Down.

●Press and hold the power button for at least 5 seconds.

●Disconnect the computer from external power.

44 Chapter 6 Managing power

7 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This

chapter provides information about improving the performance of your computer by running tools

such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your

programs and drivers, instructions for cleaning your computer, and tips for traveling with your

computer.

Improving performance

Everyone wants a fast computer and you can drastically improve the performance of your computer

by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.

Using HP 3D DriveGuard

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of

the following conditions:

●You drop the computer.

●You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal

operation.

NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard

protection.

NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP

3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not

protected by HP 3D DriveGuard.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive is parked. To determine

whether the drive is currently protected or whether it is parked, view the icon on the Windows desktop

in the notification area, at the far right of the taskbar, or in the Mobility Center.

Using Disk Defragmenter

As you use your computer over time, the files on the hard drive become fragmented. A fragmented

drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive

works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or

physically reorganizes) the fragmented files and folders on the hard drive so that the system can run

more efficiently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. However, depending on the size of

your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour

to complete.

Improving performance 45

HP recommends defragmenting your hard drive at least once a month. You may set Disk

Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any

time.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. From the Start screen, type disk.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk

space and help the computer run more efficiently.

To run Disk Cleanup:

1. From the Start screen, type disk, and then select Uninstall apps to free up disk space.

2. Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis to the latest versions.

Updates can resolve issues and bring new features and options to your computer. Technology is

always changing, and updating programs and drivers allows your computer to run the latest

technology available. For example, older graphics components might not work well with the most

recent gaming software. Without the latest driver, you would not be getting the most out of your

equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In

addition, register to receive automatic update notifications when they become available.

Cleaning your computer

Use the following products to safely clean your computer:

●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example,

disposable wipes, which come in a variety of brands).

●Alcohol-free glass-cleaning fluid

●Water with mild soap solution

●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are

not sure that a cleaning product is safe for your computer, check the product contents to make sure

that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons

are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and

cleaning agents can get trapped in the scratches.

46 Chapter 7 Maintaining your computer

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your

computer while it is turned on.

●Turn off the computer.

●Disconnect AC power.

●Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids

directly on any computer surface. Liquids dripped on the surface can permanently damage internal

components.

Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be

sure that the display is dry before closing the display.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning

solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Cleaning the TouchPad, keyboard, or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a

vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris

on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the

keys.

●To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened

with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

can of compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, here are some tips to keep in mind to keep your

equipment safe.

●Prepare the computer for traveling or shipping:

◦Back up your information to an external drive.

◦Remove all discs and all external media cards, such as memory cards, from the computer.

◦Turn off and then disconnect all external devices.

◦Shut down the computer.

●Take along a backup of your information. Keep the backup separate from the computer.

Traveling with or shipping your computer 47

●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of

your luggage.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar

security devices that check carry-on baggage use X-rays instead of magnetism and do not

damage drives.

●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you

when you are allowed to use your computer. In-flight computer use is at the discretion of the

airline.

●If you are shipping the computer or a drive, use suitable protective packaging and label the

package “FRAGILE.”

●If the computer has a wireless device installed, the use of these devices may be restricted in

some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives,

and in hazardous locations. If you are uncertain of the policy that applies to the use of a

particular device, ask for authorization to use your computer before you turn it on.

●If you are traveling internationally, follow these suggestions:

◦Check the computer-related customs regulations for each country or region on your

itinerary.

◦Check the power cord and adapter requirements for each location in which you plan to use

the computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to power the computer with a voltage converter kit sold for appliances.

48 Chapter 7 Maintaining your computer

8 Securing your computer and information

Computer security is essential for protecting the confidentiality, integrity, and availability of your

information. Standard security solutions provided by the Windows operating system, HP applications,

the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer

from a variety of risks, such as viruses, worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Computer risk Security feature

Unauthorized use of the computer Power-on password

Computer viruses Antivirus software

Unauthorized access to data Firewall software

Unauthorized access to Setup Utility (BIOS) settings and

other system identification information

Administrator password

Ongoing or future threats to the computer Software updates

Unauthorized access to a Windows user account User password

Unauthorized removal of the computer Security cable lock

Using passwords

A password is a group of characters that you choose to secure your computer information and to

protect online transactions. Several types of passwords can be set. For example, when you set up

your computer for the first time, you were asked to create a user password to secure your computer.

Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on

your computer.

You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows

security feature.

Use the following tips for creating and saving passwords:

●To reduce the risk of being locked out of the computer, record each password and store it in a

secure place away from the computer. Do not store passwords in a file on the computer.

●When creating passwords, follow requirements set by the program.

●Change your passwords at least every three months.

●An ideal password is long and has letters, punctuation, symbols, and numbers.

●Before you send your computer for service, back up your files, delete confidential files, and then

remove all password settings.

For additional information about Windows passwords, such as screen-saver passwords, from the

Start screen, type hp support assistant, and then select the HP Support Assistant app.

Using passwords 49

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup

Utility (BIOS) contents.

Setting Setup Utility (BIOS) passwords

Password Function

Administrator password ●Must be entered each time you access Setup Utility

(BIOS).

●If you forget your administrator password, you cannot

access Setup Utility (BIOS).

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: Your administrator password is not interchangeable

with an administrator password set in Windows, nor is it

revealed as it is set, entered, changed, or deleted.

NOTE: If you enter the power-on password at the first

password check, you must enter the administrator password

to access Setup Utility (BIOS).

Power-on password ●Must be entered each time you turn on or restart the

computer.

●If you forget your power-on password, you cannot turn

on or restart the computer.

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: A power-on password is not revealed as it is set,

entered, changed, or deleted.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

1. To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press

f10.

2. Use the arrow keys to select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your

computer to computer viruses, spyware, and other online threats. To help protect your computer,

Internet security software that includes antivirus and firewall features may be preinstalled on your

computer as a trial offer. To provide ongoing protection against newly discovered viruses and other

security risks, security software must be kept up to date. It is strongly recommended that you upgrade

50 Chapter 8 Securing your computer and information

the security software trial offer or purchase the software of your choice in order to fully protect your

computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function

abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any

damage they have caused.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to

date.

An antivirus program may be preinstalled on your computer. It is strongly recommended that you use

the antivirus program of your choice in order to fully protect your computer.

For more information about computer viruses, from the Start screen, type hp support assistant,

and then select the HP Support Assistant app.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be

software you install on your computer and/or network, or it can be a combination of both hardware

and software.

There are two types of firewalls to consider:

●Host-based firewalls—Software that protects only the computer it is installed on.

●Network-based firewalls—Installed between your DSL or cable modem and your home network

to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and

compared with a set of user-defined security criteria. Any data that does not meet those criteria is

blocked.

Installing software updates

HP, Microsoft Windows, and third-party software installed on your computer should be regularly

updated to correct security problems and improve software performance. For more information, see

Updating programs and drivers on page 46.

Installing critical security updates

CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from

security breaches and computer viruses, install all critical updates from Microsoft as soon as you

receive an alert.

You can choose whether updates are installed automatically. To change the settings, from the Start

screen, type c, and then select Control Panel. Select System and Security, select Windows Update,

select Change settings, and then follow the on-screen instructions.

Installing HP and third-party software updates

HP recommends that you regularly update the software and drivers that were originally installed on

your computer. To download the latest versions, go to http://www.hp.com/support. At this location,

you can also register to receive automatic update notifications when they become available.

Installing software updates 51

If you have installed third-party software after you purchased your computer, regularly update the

software. Software companies provide software updates to their products to correct security problems

and improve functionality of the software.

Securing your wireless network

When you set up your wireless network, always enable security features. For more information, see

Protecting your WLAN on page 17.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently

lost or damaged through a virus attack or a software or hardware failure. For more information, see

Backing up, restoring, and recovering on page 56.

Using an optional security cable lock

A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen. Security cable locks are only one of several

methods that should be employed as part of a complete security solution to help maximize theft

protection.

The security cable slot on your computer may look slightly different from the illustration in this section.

For the location of the security cable slot on your computer, see Getting to know your computer

on page 5.

1. Loop the security cable lock around a secured object.

2. Insert the key (1) into the security cable lock (2).

3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the

security cable lock with the key.

4. Remove the key and keep it in a safe place.

52 Chapter 8 Securing your computer and information

9 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and

output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup

Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the

computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called

SoftPaqs

Some download packages contain a file named Readme.txt, which contains information regarding

installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently

installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as

ROM date

and

System BIOS

) can be revealed by pressing

fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 53).

2. Use the arrow keys to select Main, and then make note of your current BIOS version.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,

select Exit Discarding Changes, and then press enter.

4. Select Yes.

Starting Setup Utility (BIOS) 53

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the

AC adapter. Do not download or install a BIOS update while the computer is running on battery

power, docked in an optional docking device, or connected to an optional power source. During the

download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type hp support assistant, and then select the HP Support

Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. If the update is more recent than your BIOS, make a note of the date,

name, or other identifier. You may need this information to locate the update later, after it

has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your

hard drive where the BIOS update is downloaded. You will need to access this path when

you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the

download is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example,

filename

.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run

diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs

outside the operating system so that it can isolate hardware failures from issues that are caused by

the operating system or other software components.

54 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 55.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic

test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English

only.

1. Go to http://www.hp.com.

2. Point to Support, located at the top of the page, and then click the Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

Using HP PC Hardware Diagnostics (UEFI) 55

10 Backing up, restoring, and recovering

This chapter provides information about the following processes:

●Creating recovery media and backups

●Restoring and recovering your system

Creating recovery media and backups

1. After you successfully set up the computer, create HP Recovery media. This step creates a

backup of the HP Recovery partition on the computer. The backup can be used to reinstall the

original operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●System Recovery—Reinstalls the original operating system and the programs that were

installed at the factory.

●Minimized Image Recovery—Reinstalls the operating system and all hardware-related

drivers and software, but not other software applications.

●Factory Reset—Restores the computer to its original factory state by deleting all

information from the hard drive and re-creating the partitions. Then it reinstalls the

operating system and the software that was installed at the factory.

See Creating HP Recovery media on page 56.

2. Use the Windows tools to create system restore points and create backups of personal

information. For more information and steps, see Help and Support. From the Start screen, type

help, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you

successfully set up the computer. HP Recovery media can be used to perform system recovery if the

hard drive becomes corrupted. System recovery reinstalls the original operating system and the

software programs installed at the factory, and then configures the settings for the programs. HP

Recovery media can also be used to customize the system or restore the factory image if you replace

the hard drive.

●Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and

keep them in a safe place.

●HP Recovery Manager examines the computer and determines the required storage capacity for

the blank USB flash drive or the number of blank DVD discs that will be required.

●To create recovery discs, your computer must have an optical drive with DVD writer capability,

and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do

not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE

(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or

instead you can use a high-quality blank USB flash drive.

●If your computer does not include an integrated optical drive with DVD writer capability, but you

would like to create DVD recovery media, you can use an external optical drive (purchased

56 Chapter 10 Backing up, restoring, and recovering

separately) to create recovery discs, or you can obtain recovery discs for your computer from

support. See the

Worldwide Telephone Numbers

booklet included with the computer. You can

also find contact information from the HP website. Go to http://www.hp.com/support, select your

country or region, and follow the on-screen instructions. If you use an external optical drive, it

must be connected directly to a USB port on the computer; the drive cannot be connected to a

USB port on an external device, such as a USB hub.

●Be sure that the computer is connected to AC power before you begin creating the recovery

media.

●The creation process can take up to an hour or more. Do not interrupt the creation process.

●If necessary, you can exit the program before you have finished creating all of the recovery

DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP

Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 58.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your

situation and level of expertise:

●Windows offers several options for restoring from backup, refreshing the computer, and resetting

the computer to its original state. For more information and steps, see Help and Support. From

the Start screen, type help, and then select Help and Support.

●If you need to correct a problem with a preinstalled application or driver, use the Drivers and

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or

driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and

Applications Reinstall, and then follow the on-screen instructions.

●If you want to reset your computer using a minimized image, you can choose the HP Minimized

Image Recovery option from the HP Recovery partition (select models only) or HP Recovery

media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

Other applications included in the image continue to be available for installation through the

Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 58.

●If you want to recover the computer's original factory partitioning and content, you can choose

the System Recovery option from the HP Recovery partition (select models only) or use the HP

Recovery media that you have created. For more information, see Recovering using HP

Recovery Manager on page 58. If you have not already created recovery media, see Creating

HP Recovery media on page 56.

●If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery

media to restore the factory image to the replacement drive. For more information, see

Recovering using HP Recovery Manager on page 58.

●If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager

offers the Remove Recovery Partition option.

Restore and recovery 57

For more information, see Removing the HP Recovery partition on page 59.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by

using the HP Recovery media that you created or by using the HP Recovery partition (select models

only). If you have not already created recovery media, see Creating HP Recovery media on page 56.

Using HP Recovery media, you can choose from one of the following recovery options:

●System Recovery—Reinstalls the original operating system, and then configures the settings for

the programs that were installed at the factory.

●Minimized Image Recovery (select models only)—Reinstalls the operating system and all

hardware-related drivers and software, but not other software applications.

●Factory Reset—Restores the computer to its original factory state by deleting all information

from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the

software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image

Recovery.

What you need to know

●HP Recovery Manager recovers only software that was installed at the factory. For software not

provided with this computer, you must either download the software from the manufacturer's

website or reinstall the software from the media provided by the manufacturer.

●Recovery through HP Recovery Manager should be used as a final attempt to correct computer

issues.

●HP Recovery media must be used if the computer hard drive fails. If you have not already

created recovery media, see Creating HP Recovery media on page 56.

●To use the Factory Reset option, you must use HP Recovery media. If you have not already

created recovery media, see Creating HP Recovery media on page 56.

●If the HP Recovery media does not work, you can obtain recovery media for your system from

support. See the

Worldwide Telephone Numbers

booklet included with the computer. You can

also find contact information from the HP website. Go to http://www.hp.com/support, select your

country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal

data. Before beginning recovery, back up any personal data you wish to retain.

Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or

minimized image recovery without the need for recovery discs or a recovery USB flash drive. This

type of recovery can only be used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

1. Press f11 while the computer boots.

– or –

58 Chapter 10 Backing up, restoring, and recovering

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your

system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media that you created, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See Changing the computer boot order on page 59.

3. Follow the on-screen instructions.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order,

which is the order of devices listed in BIOS where the computer looks for startup information. You can

change the selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer, quickly press esc, and then press f9 for boot options.

3. Select the optical drive or USB flash drive you want to boot from.

4. Follow the on-screen instructions.

Removing the HP Recovery partition

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive

space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows

Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you

will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery

partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP

Recovery media on page 56.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 59

11 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the

computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The

AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered

from a standalone DC power source, it should be powered only with an AC adapter or a DC power

source supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications. Operating voltage and

current varies by platform.

Input power Rating

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65W

DC plug of external HP power supply

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

60 Chapter 11 Specifications

12 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for

example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic

components. To prevent damage to the computer, damage to a drive, or loss of information, observe

these precautions:

●If removal or installation instructions direct you to unplug the computer, first be sure that it is

properly grounded, and then remove the cover.

●Keep components in their electrostatic-safe containers until you are ready to install them.

●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●Use nonmagnetic tools.

●Before handling components, discharge static electricity by touching an unpainted metal surface

of the component.

●If you remove a component, place it in an electrostatic-safe container.

Index

Symbols/Numerics

2-finger pinch zoom TouchPad

gesture 28

2-finger pinch zoom touchPad

gesture 33

AC adapter 6

AC adapter, testing 42

action keys

decrease screen brightness

Help and Support 36

identifying 13

increase screen brightness 36

play, pause, resume 36

previous track or section 36

switch screen image 36

volume down 36

volume mute 36

volume up 36

wireless 36

antivirus software, using 51

audio features, testing 23

audio-out (headphone)/audio-in

(microphone) jack 8, 22

backing up software and

information 52

backups 56

battery

discharging 40

low battery levels 41

battery information, finding 40

battery power 40

Beats Audio 23

Beats Audio Control Panel 23

Beats Audio hot key 23

BIOS

determining version 53

downloading an update 54

updating 53

Bluetooth device 15, 20

Bluetooth label 14

boot order, changing 59

bottom 14

buttons

left TouchPad 11

power 7

right TouchPad 11

caps lock light, identifying 12

caring for your computer 46

cleaning your computer 46

components

display 9

left side 7

right side 6

top 11

connecting to a WLAN 18

connector, power 6

corporate WLAN connection 18

critical battery level 41

critical security updates,

installing 51

deleted files

restoring 57

Disk Cleanup software 46

Disk Defragmenter software 45

edge-swipe gestures 29, 34

bottom-edge swipe 35

top-edge swipe 35

electrostatic discharge 61

esc key, identifying 13

external AC power, using 41

firewall software 51

fn key, identifying 13, 37

fun things to do 1

hard drive

HP 3D DriveGuard 45

hard drive light 6

HDMI

configuring audio 25

HDMI port

connecting 24

identifying 6, 21

headphones and microphones,

connecting 23

Hibernation

exiting 39

initiated during critical battery

level 41

initiating 39

high-definition devices,

connecting 24, 25

hot keys

description 37

using 37

HP 3D DriveGuard 45

HP and third-party software

updates, installing 51

HP Mobile Broadband, disabled

HP PC Hardware Diagnostics

(UEFI)

downloading 55

using 54

HP Recovery Manager

correcting boot problems 59

starting 58

HP Recovery media

creating 56

recovery 59

HP Recovery partition

recovery 58

removing 59

input power 60

installing

critical security updates 51

optional security cable lock 52

internal display switch,

identifying 9

62 Index

internal microphone, identifying

9, 21

Internet connection setup 17

Internet security software, using

jacks

audio-out (headphone)/audio-in

(microphone) 8, 22

network 6

RJ-45 (network) 6

keyboard hot keys, identifying 37

keys

action 13

esc 13

fn 13

Windows 13

labels

Bluetooth 14

regulatory 14

serial number 13

service 13

wireless certification 14

WLAN 14

LAN, connecting 20

left-edge swipe 30, 34

lights

AC adapter 6

caps lock 12

hard drive 6

mute 12

power 7

RJ-45 (network) status 6

low battery level 41

maintenance

Disk Cleanup 46

Disk Defragmenter 45

memory card

inserting 6

removing 6

memory card reader, identifying

6, 22

minimized image recovery 58

minimized image, creating 58

Miracast 25

mouse, external

setting preferences 26

mute light, identifying 12

network jack, identifying 6

operating environment 60

original system recovery 58

passwords

Setup Utility (BIOS) 50

Windows 50

ports

HDMI 6, 21, 24

Miracast 25

USB 2.0 6, 7, 22

USB 3.0 6, 22

power

battery 40

power button, identifying 7

power connector, identifying 6

power lights, identifying 7

product name and number,

computer 13

public WLAN connection 18

recovery

discs 56, 59

HP Recovery Manager 58

media 59

options 57

starting 58

supported discs 56

system 58

USB flash drive 59

using HP Recovery media 57

recovery media

creating 56

creating using HP Recovery

Manager 57

recovery partition

removing 59

regulatory information

regulatory label 14

wireless certification labels 14

restore

Windows File History 57

right-edge swipe 29, 34

RJ-45 (network) jack, identifying

RJ-45 (network) status lights,

identifying 6

scrolling TouchPad gesture 28

security cable lock, installing 52

security cable slot, identifying 7

security, wireless 17

serial number 13

serial number, computer 13

service labels, locating 13

setting password protection on

wakeup 39

setup of WLAN 17

Setup Utility (BIOS) passwords

shipping the computer 47

shutdown 43

SIM

inserting 19

removing 19

SIM slot, identifying 6, 22

Sleep

exiting 39

initiating 39

slots

memory card reader 6, 22

security cable 7

SIM 6, 22

software

Disk Cleanup 46

Disk Defragmenter 45

software updates, installing 51

speakers

connecting 23

identifying 12, 22

supported discs, recovery 56

system recovery 58

system restore point

creating 56

tapping TouchPad gesture 27

testing an AC adapter 42

testing audio features 23

Index 63

top-edge swipe 30

touch screen gestures 34

2-finger pinch zoom 33

bottom-edge swipe 35

edge-swipe gestures 34, 35

one-finger slide 31

scrolling 32

tapping 32

top-edge swipe 35

touch screen, using 31

TouchPad

buttons 11

TouchPad gestures

2-finger pinch zoom 28

scrolling 28

tapping 27

TouchPad zone, identifying 11

traveling with the computer 14,

turning off the computer 43

unresponsive system 43

USB 2.0 ports, identifying 6, 7,

USB 3.0 ports, identifying 6, 22

using external AC power 41

using passwords 49

vents, identifying 7

video 24

volume button 8

webcam

identifying 9, 21

using 22

webcam light, identifying 9, 21

Windows

File History 57

restoring files 57

system restore point 56

Windows key, identifying 13

Windows passwords 50

Wireless Assistant software 15

wireless button 15

wireless certification label 14

wireless controls

button 15

operating system 15

Wireless Assistant software

wireless network (WLAN)

connecting 18

corporate WLAN connection

equipment needed 17

functional range 18

public WLAN connection 18

security 17

using 16

wireless network, securing 52

WLAN antenna, identifying 9

WLAN device 14, 16

WLAN label 14

WWAN antennas, identifying 9

WWAN device 18

64 Index

Realtek Semiconductor RTL8188EE 802.11 b/g/n RTL8188EE MINICARD User Manual Host

Realtek Semiconductor Corp. 802.11 b/g/n RTL8188EE MINICARD Host

Contents

Host User Manual

Navigation menu

Namespaces

Views

Navigation