Primax Electronics SE6B My Passport Wireless Pro User Manual manual

Primax Electronics Ltd My Passport Wireless Pro manual

Contents

User Manual rev.pdf

MMy Passport® Wireless ProPortable Hard DriveUser ManualE6B
WWD Service and SupportShould you encounter any problem, please give us an opportunity to address it before returning this product. Mosttechnical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD™ at the best telephone numbershown below.Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on thedate of your first telephone contact with WD Technical Support. Email support is free for the entire warranty periodand our extensive knowledge base is available 24/7. To help us keep you informed of new features and services,remember to register your product online at http://register.wd.com.Accessing Online SupportVisit our product support website at http://support.wd.com and choose from these topics:•Downloads—Download drivers, software, and updates for your WD product.•WD Support Portal—Register your WD products and get support information customized to your needs.•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recoveryinformation.•Knowledge Base—Search by keyword, phrase, or answer ID.•Documentation —Get manuals, installation guides, and documentation for your WD product.•WD Community—Share your thoughts and connect with other WD users.•Online Learning Center—Start here to get the most out of your WD product. (http://www.wd.com/setup)Contacting WD Technical SupportWhen contacting WD for support, have your WD product serial number, system hardware, and system softwareversions available.North America Asia Pacific Australia: 1800 429 861 /0011 800 2275 4932English: 800.ASK.4WDC(800.275.4932)China: 800 820 6682 / 400627 6682Hong Kong:3057 9031Spanish: 800.832.4778 India:1800 200 5789 / 1800419 5591Indonesia:001 803 8523993Mexico 001 8002754932 Japan: 0800 805 7293South America Chile: 1230 020 5871Colombia: 009 80083247788Venezuela: 0800 100 2855Peru: 0800 54003Uruguay: 000 413 598 3787Argentina: 0800 4440839Brazil: 0800 7704932; 0021800 83247788Korea:02 2120 3415Malaysia: 1800 817 477New Zealand:0508 555639 / 00800 2275 4932Philippines: 1800 18550277Singapore: 1800 608 6008Taiwan: 0800 225 593
Europe (toll free)* 00800 ASK4 WDEU (0080027549338)Thailand: 00 1800 852 5913Europe : +31 880062100 Other countries: +86 212603 7560Middle East +31 880062100Africa +31 880062100Russia 8 10 8002 335 5011* Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy,Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.RRegistering Your WD ProductRegister your WD product to get the latest updates and special offers. You can easily register your drive onlineat http://register.wd.com or by using My Passport Wireless software.
TTable of ContentsWD Service and Support....................................................................................... iiAccessing Online Support....................................................................................................... iiContacting WD Technical Support...........................................................................................iiRegistering Your WD Product................................................................................................. iii1 About Your WD Storage Device........................................................................1Handling Precautions.............................................................................................................. 1Kit Contents.............................................................................................................................1Optional Accessories...............................................................................................................1About the Online Learning Center........................................................................................... 2System Requirements and Browsers...................................................................................... 2Operating Systems...................................................................................................................... 2Web Browsers..............................................................................................................................2Product Components..............................................................................................................3My Passport Wireless Pro (Top View).......................................................................................... 3My Passport Wireless Pro (Back View)........................................................................................ 32 Understanding the LEDs and Buttons............................................................. 5Power and Battery Status LED................................................................................................5My Passport Wireless Pro Power and Battery Status................................................................. 5Wi-Fi LED.................................................................................................................................6Other LED Behavior.................................................................................................................6Buttons.................................................................................................................................... 63 Setting up the Wireless Drive............................................................................7Turning on the Drive................................................................................................................ 7Setting up the Drive for the First Time.....................................................................................7Using a Computer and Web Browser.......................................................................................... 8About the Dashboard.................................................................................................................12Using WD My Cloud App on a Mobile Device........................................................................... 124 The Dashboard at a Glance.............................................................................16Lanching the Dashboard....................................................................................................... 16The Dashboard Home Page.................................................................................................. 16Information Icons...................................................................................................................17Navigation Icons....................................................................................................................17My Passport Wireless ProUser Manuali
Viewing Drive Status on the Home Page...............................................................................18Capacity.....................................................................................................................................18Battery....................................................................................................................................... 18Wi-Fi...........................................................................................................................................18Information.................................................................................................................................195 Connecting the Drive....................................................................................... 20Connections Overview.......................................................................................................... 20Making a Direct Wireless Connection................................................................................... 21Using a Web Browser to Connect Wirelessly............................................................................ 21Using WD My Cloud App to Connect a Mobile Device Wirelessly............................................ 22Connecting to a Wi-Fi Network and the Internet...................................................................22Making the Wi-Fi Connection (Internet Access)........................................................................ 22Removing a Wi-Fi Connection................................................................................................... 25Sharing and Modifying the Wi-Fi Connection............................................................................25Viewing or Changing the Drive’s Advanced Wi-Fi Settings...................................................26Access Point Settings................................................................................................................276 Loading Content on Your Drive.......................................................................30Loading Content using a USB Connection........................................................................... 30Loading Content using a Wi-Fi Connection.......................................................................... 31Devices on the same network:...................................................................................................31Mobile devices (using WD My Cloud):....................................................................................... 31Using a Compatible Wireless Camera...................................................................................31To enable FTP Access:.............................................................................................................. 32Backing up a Computer to the Drive..................................................................................... 32Backing up a Mac Computer.....................................................................................................327 Using an SD Card with the Drive.................................................................... 34Manually Moving / Copying Data from an SD Card.............................................................. 34Automatically Moving / Copying Data from your SD Card....................................................35Viewing Content Imported from an SD Card.........................................................................35Viewing Content on an SD Card............................................................................................368 Playing/Streaming Videos, Photos................................................................. 39Using the Drive as a Media Server........................................................................................ 39Enabling Media Streaming.................................................................................................... 39DLNA..........................................................................................................................................39Media Count.............................................................................................................................. 40Accessing Your Content Using Media Players...................................................................... 40WD Media Players..................................................................................................................... 40My Passport Wireless ProUser Manualii
Other Media Players.................................................................................................................. 41Using the Drive with a DLNA-Enabled Mobile App............................................................... 419 Using the Battery............................................................................................. 42Improving Battery Life or Performance................................................................................. 42Charging the Battery............................................................................................................. 43Viewing Battery Status When Drive is Off............................................................................. 4310 Performing Administrative Functions.......................................................... 44Changing the Password and Device Name...........................................................................44Changing the Language........................................................................................................ 45Specifying Types of Access...................................................................................................45Locking the Drive...................................................................................................................46Rebooting and Shutting Down the Drive...............................................................................4611 Resetting Your Drive and Password.............................................................47Manually Resetting the Drive.................................................................................................47Restoring Factory Settings Using the Dashboard.................................................................4712 Updating Firmware........................................................................................ 49Viewing the Firmware Version................................................................................................49Updating with Available Firmware......................................................................................... 49Performing a Manual Update................................................................................................ 5013 Getting Support..............................................................................................51System Reports.....................................................................................................................51Diagnostics............................................................................................................................52Product Improvement Program............................................................................................. 5214 Problems and Solutions................................................................................ 53Password...............................................................................................................................53Name..................................................................................................................................... 53Connections.......................................................................................................................... 53Battery and Performance...................................................................................................... 54Drive Format.......................................................................................................................... 55My Passport Wireless ProUser Manualiii
Appendix A Technical Specifications................................................................ 56Appendix B Compatible Media Formats........................................................... 58My Passport Wireless ProUser Manualiv
1About Your WD Storage DeviceThis chapter includes the following topics:Handling PrecautionsKit ContentsOptional AccessoriesAbout the Online Learning CenterSystem Requirements and BrowsersProduct ComponentsHHandling PrecautionsWD products are precision instruments and must be handled with care during unpackingand installation. Rough handling, shock, or vibration can damage drives. Always observe thefollowing precautions when unpacking and installing your external storage product:• Do not drop or jolt the drive.• Do not move the drive during activity.• Do not place the drive on carpeting. Make sure the drive is on a clean, firm, and stablesurface.Kit ContentsYour My Passport Wireless storage drive kit includes:• My Passport Wireless or My Passport Wireless Pro storage drive• USB 3.0 cable• USB AC Power Adapter• Quick Install GuideOptional AccessoriesFor information about optional accessories for WD products, visit:US www.wdstore.comCanada www.wdstore.com.caEurope www.wdstore.com.euAustralia www.wdstore.com.auSingapore www.wdstore.com.sgAll others Contact WD Technical Support in your region. For a list of Technical Support contacts, visithttp://support.wd.com and see Knowledge BaseAnswer ID 1048.About Your WD Storage DeviceMy Passport Wireless ProUser Manual1
AAbout the Online Learning CenterWD’s online Learning Center provides the latest information, instructions, and software tohelp users get the most out of their personal cloud storage. This web-based guide is aninteractive resource to walk users through installing and using their My Passport Wirelessdrive. The online Learning Center allows you to:• Learn about your new product.• Download the latest software for your product.• Find in-depth, interactive information on how to explore each of your product’s features.• Access an always-available resource online, without a manual or CD.System Requirements and BrowsersOperating SystemsWindows®Mac OS X®• Windows 10• Windows 8• Windows 7• Windows Vista®• Yosemite (Mac OS 10.10)• Mavericks (Mac OS 10.9)• Mountain Lion (Mac OS 10.8)• Lion (Mac OS 10.7)• Snow Leopard (Mac OS 10.6)Note: Compatibility may vary depending on your computer’s hardware configurationand operating system.For highest performance and reliability, always install the latest software update.Web Browsers• Internet Explorer 8.0 and later on supported Windows computers• Safari 6.0 and later on supported Mac computers• Firefox 29 and later on supported Windows and Mac computers• Google Chrome 31 and later on supported Windows and Mac computersAbout Your WD Storage DeviceMy Passport Wireless ProUser Manual2
PProduct ComponentsMy Passport Wireless Pro (Top View)1 Battery Status LEDs2 Wi-Fi LED3 Power LEDMy Passport Wireless Pro (Back View)1 Power Button2 AC Power portAbout Your WD Storage DeviceMy Passport Wireless ProUser Manual3
3 USB 3.0 port4 Battery Status / WPS button5 SD Card portAbout Your WD Storage DeviceMy Passport Wireless ProUser Manual4
2Understanding the LEDs and ButtonsThis chapter includes the following topics:Power and Battery Status LEDWi-Fi LEDOther LED BehaviorButtonsPPower and Battery Status LEDYour My Passport Wireless device is pre-charged at the factory. However, the battery levelmay not be at 100% when you take it out of the box as it may have been in transit or on theshelf for a significant length of time.My Passport Wireless Pro Power and Battery StatusThe following table describes the Power and Battery Status LED behavior for the MyPassport Wireless Pro deviceLED Behavior/Color LED Lights On Indicates...Blue 1st, 2nd, 3rd. 4th 75% or aboveBlue 1st, 2nd, 3rd 50-74%Blue 1st, 2nd 20-49%Blue (fast-blinking) 1st 10-19%None ----- Below 8% (Device is off)Off ---- Directly Attached to Storage (DAS):The device is directly connected toa computer and not being charged.Understanding the LEDs and ButtonsMy Passport Wireless ProUser Manual5
WWi-Fi LEDThe Wi-Fi LED is off when you take the My Passport Wireless drive out of the box.LED Behavior/Color Indicates ...Off Wi-Fi not active (device is off)Blinking Blue Device is booting up, connecting to wireless, or shutting down.Solid Blue Wireless network connected or active (all modes)Fast-Blinking Blue Wi-Fi Protected Setup (WPS) is initiated and in progressOther LED BehaviorLED Behavior Indicates...All LEDs fast blinking Blue Device has a problem. Contact WD Support.All LEDs blinking blue in one long (3 sec) and 3 shortblinks.Device in recovery mode.Blinking Blue Firmware update in progress.Blinking Blue File I/O in SD card/USB port syncing; Mounting USBstorage; Scanning SD cardButtonsPower button Turns the drive on and off and wakes the drive from standbymode:• To turn on from standby, momentarily push until lightsstart blinking.• To turn off, push for approximately 3 seconds.Battery / WPS button Connects to a router using WPS.• Press and hold approximately 5 seconds to start WPS.• When the drive is off, press to show battery status briefly.• Press momentarily for other devices to connect to theMy Passport Wireless network in Home mode• With SD card inserted in the slot, press momentarily tostart SD card transfer.Understanding the LEDs and ButtonsMy Passport Wireless ProUser Manual6
3Setting up the Wireless DriveThis chapter includes the following topics:Turning on the DriveSetting up the Drive for the First TimeTTurning on the DriveImportant: It is best to charge the battery before using the My Passport Wirelessdrive the first time as the factory charge may have decreased duringshipping. (See “Charging the Battery”.)• To turn on your My Passport Wireless device, push the power button until the Power andBattery Status LED blinks. When the Wi-Fi LED is solid blue, the drive is ready to connect.Note: To turn off the drive, hold the power button for about three seconds until the Power andBattery Status LED off.Setting up the Drive for the First TimeTo connect and set up the drive for wireless use, do one of the following:Setting up the Wireless DriveMy Passport Wireless ProUser Manual7
• Use a computer and a web browser.• Download and use the WD My Cloud app on your smartphone or tablet.Using a Computer and Web BrowserNote: Ensure that your computer is wireless enabled.1. Ensure that the My Passport Wireless drive is on and the Wi-Fi LED is lit.2. Do one of the following:• In Windows, click the network icon in the Task bar • On a Mac, click System Preferences > Network > Wi-Fi3. Select MyPassportWirelessor MyPassportWirelessPro from the Networklist.4. Open a browser and type one of the following:Note: For a list of compatible browsers, see “System Requirements and Browsers”.• Windows computer: http://mypassport• Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address)• Windows computer: http://mypassport5. Click License Agreement on the Getting Started screen.Setting up the Wireless DriveMy Passport Wireless ProUser Manual8
6. Read the agreement, then click Close.7. Click I Accept. The Secure My Passport Wireless screen displays.8. Enter the following information:•Wi-Fi Name: (Optional) Enter a new Wi-Fi name for your Wi-Fi 2.4Ghz band toadd security and to differentiate the drive from similar drives. The default wi-finame is My Passport Wireless (2.4Ghz) or My Passport Wireless Pro (2.4Ghz),depending on the device.•Wi-Fi password: (Optional) Enter a password for the My Passport Wirelessdevice to add network security for your Wi-Fi 2.4Ghz) band. A password helpsprotect against unauthorized access to the personal data on your drive and otherdevices on the network. The password must be at least 8 characters, is casesensitive, and may not contain double quotes.Note: To display the password, click the Show Password icon.•Wi-Fi Name (5Ghz):(Optional) Enter a new Wi-Fi name for your Wi-Fi 5Ghzband to add security and to differentiate the drive from similar drives. The defaultWi-Fi name is My Passport Wireless (5Ghz) or My Passport Wireless Pro (5Ghz),depending on the device.•Wi-Fi password: (Optional) Enter a password for the My Passport Wirelessdevice to add network security for your Wi-Fi 5Ghz band. A password helpsprotect against unauthorized access to the personal data on your drive and otherSetting up the Wireless DriveMy Passport Wireless ProUser Manual9
devices on the network.The password must be at least 8 characters, is casesensitive, and may not contain double quotes.Note: To display the password, click the Show Password icon.Important: If you enter a new name, you will have to select the new name on the list ofavailable networks the next time you use the drive. Be sure to recordthe new Wi-Fi name and password.Note: The default name My Passport Wireless is used in the examples in this User Guide.9. Click Next. If you chose not to add a password for your My Password Wirelessdevice, review the Warning.• Click OK to accept the Warning without adding a password for your device andcontinue to Step 10.• Click Go Back to add a password to your device. Continue to Step 8.10. Click the toggle button to On if you’d like to automatically copy the contents of anSD card when it is inserted into the SD Card port.11. Click Next.12. Review the screen, then click the check box, if not already checked to automaticallyupdate your My Passport Wireless software.Setting up the Wireless DriveMy Passport Wireless ProUser Manual10
13. Review the Save a Shortcut to My Passport Wireless screen, then• Click Save Shortcut to save a shortcut to the device on your desktop.• Click Cancel to close the screen without saving a shortcut14. If you changed the name of the drive or your password, the drive reboots and theReconnect to Network screen displays.Setting up the Wireless DriveMy Passport Wireless ProUser Manual11
Follow the on-screen steps. If you changed the drive name, in step 8, select the newname instead of MyPassport Wireless from the Wi-Fi list.15. When the My Passport Wireless dashboard displays, you are ready to use yourwireless drive.About the DashboardThe dashboard is where you can see the status of your drive and customize it as you want.For more information about the dashboard, see “Using the Dashboard.”Using WD My Cloud App on a Mobile Device1. Download the WD My Cloud app to your mobile device from the App Store, AndroidApp for Google Play store, or Amazon Apps (for Android).2. On your mobile device, go to Settings and connect to the My Passport Wirelessusing the new name of your drive and/or your new password.Setting up the Wireless DriveMy Passport Wireless ProUser Manual12
3. Tap the My Cloud icon to display the Western Digital End User LicenseAgreement.4. Read the agreement and tap Accept to display the WD My Cloud Welcomescreen.5. Tap Connect Now to display a list of available WD network devices.6. Tap My Passport Wireless, then tap Next to display the Secure Your Devicescreen.Setting up the Wireless DriveMy Passport Wireless ProUser Manual13
7. (Optional) Enter or change the Wi-Fi name of your My Passport Wireless drive.8. (Optional) If you want to assign or change a password, enter it in both passwordfields.Note: WD My Cloud for Android devices has a few more security screens to be completed.9. Tap Save Changes. The following page display:10. On your mobile device, go to Settings and connect to the My Passport Wirelessusing the new name of your drive and/or your new password.11. Tap the My Cloud icon on your mobile device and tap My Passport Wireless(or whatever you named your drive) to display the following confirmation screen:12. Click Continue Using WD My Cloud App to display your folders.Setting up the Wireless DriveMy Passport Wireless ProUser Manual14
13. You can now open any of the folders to view its contents.Setting up the Wireless DriveMy Passport Wireless ProUser Manual15
4The Dashboard at a GlanceThis chapter includes the following topics:Lanching the DashboardThe Dashboard Home PageInformation IconsNavigation IconsViewing Drive Status on the Home PageUse the My Passport Wireless dashboard to configure settings and to manage the device.For example, you can set Wi-Fi access on your device, create or change passwords, andcustomize the device to suit your needs.LLanching the DashboardOnce you connect the My Passport Wireless drive to your Wi-Fi network, you can access theDashboard at any time by typing the following information into a browser:•Windows: http://mypassport (or assigned name)•Mac: http://mypassport (or assigned name).local•Windows or Mac: http://192.168.60.1 (default IP address)The Dashboard Home PageThe Home page has an information bar at the top right, a navigation icon bar across thepage, and an instant overview of the status of the drives’ main functions with links forupdating settings.1Information IconsThe Dashboard at a GlanceMy Passport Wireless ProUser Manual16
2Navigation Icons3Status and Update panelsIInformation IconsThe Information Icons, at the top of the page, provide quick access to:• Attached USB device• Device alerts• Online Help and Learning Center.Icon Name ActionsUSB Device Click to display the USB device connected. The icon is dim if noUSB device is attached.Alert Notifications Click to display recent alerts about new firmware and networkissues.Help Click to access the Online Learning Center, Online Help, andAbout information.Navigation IconsThe Navigation Icons provide access to the various features and settings of your MyPassport Wireless device.Icon Name ActionsHome The Home page displays an instant overview of the status of thedrive’s main functions and links for updating settings.Wi-Fi View connected devices, available Wi-Fi networks, device accesspoint settings.Admin Change the device name and password, select the language inwhich the screens appear, specify the type of access the driveprovides, and restore factory settings.Hardware Extend battery life or improve performance, lock the drive, viewthe current time, and reboot the drive.Media Enable or disable DLNA streaming, refresh or rebuild the DLNAdatabase, view a media count, and copy or move files from anSD Card.Support Create system reports, test and diagnose device problems. youcan also join the Product Improvement Program from this page.The Dashboard at a GlanceMy Passport Wireless ProUser Manual17
Icon Name ActionsFirmware View firmware version currently installed on your device, updatenew firmware, or perform a manual update from a firmware file.VViewing Drive Status on the Home PageThe main body of the Home page shows the status of the device and provides shortcuts toseveral important screens.CapacityThe Capacity panel displays the amount of storage used by the various types of media filesand the amount of free storage left on your drive.• If you click the panel, it shows the number of files in each category.BatteryThe Battery panel displays the current percentage of total charge the battery currently holds.• Click the panel to display the Hardware page, where you can view additional detailsconcerning the battery, lock/unlock the drive and shutdown or reboot the drive.Wi-FiThe Wi-Fi Panel identifies Illustrates the current connection type: Direct, Hotspot, or HomeNetwork.• Click the panel to display the Wi-Fi page, where you can change how the drive isconnected.The Dashboard at a GlanceMy Passport Wireless ProUser Manual18
InformationThe Information panel identifies the My Passport Wireless device name and capacity, thecurrent firmware version, and the current date and time.The Dashboard at a GlanceMy Passport Wireless ProUser Manual19
5Connecting the DriveThis chapter includes the following topics:Connections OverviewMaking a Direct Wireless ConnectionViewing or Changing the Drive's Advanced Wi-Fi SettingsCConnections OverviewThere are three ways you can connect to your My Passport Wireless drive:•Direct Wireless (AP) Connection: In Direct Wireless (or AP) mode, you can set upa direct connection from your My Passport Wireless device to your computer or mobiledevice (using the WD My Cloud app) by joining the My Passport Wireless drive's Wi-Finetwork.Note: In this mode, the drive is not connected to your wireless network or the Internet. However,this direct connection provides the best throughput performance.•Wireless Network Connection: In Wireless Network mode, you can connect yourMy Passport Wireless device to a Wi-Fi network, share content, and access the Internet.This is referred to as the Shared Connection mode.Connecting the DriveMy Passport Wireless ProUser Manual20
When you connect the wireless drive to your home's Wi-Fi network, all devices on yourhome network can access the content stored on your wireless drive.•USB Connection: In USB Connection mode, you can connect your My PassportWireless drive to your computer using the provided USB 3.0 cable, essentially turning thedrive into a Direct-Attached Storage (DAS) drive.Note: While connected to a computer, the drive’s Wi-Fi is turned off.Note: See “Using a USB Connection to Load Content” for information about USB connections.MMaking a Direct Wireless ConnectionUsing a Web Browser to Connect WirelesslyUse the following steps to wirelessly connect to your My Passport Wireless drive.1. Make sure the My Passport Wireless drive is on and the Wi-Fi LED is lit.2. Do one of the following:• In Windows, click the network icon in the Task bar • On a Mac, click System Preferences > Network > Wi-Fi3. Select MyPassportWirelessor MyPassportWirelessPro from the Networklist.4. Open a browser and type one of the following:Connecting the DriveMy Passport Wireless ProUser Manual21
Note: For a list of compatible browsers, see “System Requirements and Browsers”.• Windows computer: http://mypassport• Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address)• Windows computer: http://mypassport5. Press Enter to display the My Passport Wireless dashboard.Using WD My Cloud App to Connect a Mobile Device WirelesslyThis procedure assumes you have already downloaded the WD My Cloud app on a mobile device andconnected wirelessly to the My Passport Wireless drive at least once. (See “Using WD My Cloud Appon a Mobile Device.”1. Open WD My Cloud on your mobile device and click Connect Now. A list ofavailable devices/networks displays:2. Tap to select your My Passport Wireless drive. You can now configure the drive andmove content to and from the drive. (See My Cloud Help or the online LearningCenter for additional information.).CConnecting to a Wi-Fi Network and the InternetMaking the Wi-Fi Connection (Internet Access)Use the following steps to access a Wi-Fi network to which you have access rights and configure yourdevice for Internet accessNote: If you set up a Wi-Fi password for your drive during setup, you must use thatpassword to connect to the drive.1. Ensure that your My Passport Wireless device is connected to your network. (SeeUsing a Web Browser to Connect Wirelessly.)2. On the My Passport Wireless dashboard, click Wi-Fi.3. In the Wi-Fi Networks area, click the toggle button to ON.4. Select a network from the Wi-Fi Networks list.Connecting the DriveMy Passport Wireless ProUser Manual22
5. On the Connect to <Wi-Fi Nework name> screen, enter the following information:•Wi-Fi Password: Enter the password for the selected Wi-Fi, network, ifnecessary• Select the Show Password check box if you want the password to display.• To share the content on your device with a trusted network, click the Sharecontent on this network check box.Note: Do not choose this option if you are connecting to a public Wi-Fi network.6. (Optional) Click Advanced Options to display additional Wi-Fi settings.Connecting the DriveMy Passport Wireless ProUser Manual23
7. View or change the following settings, as necessary:Clone MACAddressNote: If you chose to share the contents of your device on thisnetwork, this option does not appear.Click the toggle button to On to copy the MAC address of thecomputer that are you using into the MAC address field on the MyPassport Wireless drive. This allows the drive to present yourcomputer's MAC address to the public Wi-Fi network and not useanother MAC address (sometimes avoiding additional charges in hotelsand other connection-limited services).MAC Address Identifies the unique identifier of the My Passport Wireless drive’sinterface.Device Name Identifies the name of your My Passport Wireless device. This namedisplays on the network as a storage device and as a content sourcefor DLNA players.Network Mode Select the DHCP or Static method of assigning the IP address ofthe My Passport Wireless network.•If you select DHCP, an address is automatically assigned tothe My Passport Wireless drive.•If you select Static, you must assign an IP address to the MyPassport Wireless drive. Static IP lets you set an IP addressmanually, as well as the mask, Gateway, and DNS Server. (If youdon’t know this information, check your router’s settings.)8. Click OK to save settings and connect to the Wi-Fi network.Connecting the DriveMy Passport Wireless ProUser Manual24
• If the network you joined has Internet connectivity, you now have Internet access.• If other devices join the My Passport Wireless drive's Wi-Fi network, they will alsohave Internet access and access to the drive's content.Note: Some Wi-Fi networks require you to log in when you first open a browser window.Removing a Wi-Fi ConnectionOnce set-up, your My Passport Wireless drive will automatically reconnect to a previously used Wi-Finetwork. Use the following steps if you’d like to prevent your drive from automatically rejoining a Wi-Finetwork.1. In the Wi-Fi Network area, click the name of the Wi-Fi network you’d like to forget.2. Click the Forget this network check box and then OK. The My Passport Wirelessdrive will no longer automatically reconnect to the selected network.Sharing and Modifying the Wi-Fi ConnectionYou can share the network connection with devices connected to the drive and modify advancedsettings.1. Select a network from the Wi-Fi Networks list.2. To share the contents of the files on your drive, click the Share content on thisnetwork check box.Connecting the DriveMy Passport Wireless ProUser Manual25
3. To view and modify advanced Wi-Fi settings, click the Advanced Options downarrow:MAC Address Identifies the unique identifier of the My Passport Wirelessdrive’s interface.Device Name Identifies the name of your My Passport Wireless device. Thisname displays on the network as a storage device and as acontent source for DLNA players.Network Mode Select the DHCP or Static method of assigning the IPaddress of the My Passport Wireless network.•f you select DHCP, an address is automaticallyassigned to the My Passport Wireless drive.•If you select Static, you must assign an IPaddress to the My Passport Wireless drive. Static IPlets you set an IP address manually, as well as themask, Gateway, and DNS Server. (If you don’t knowthis information, check your router’s settings.)IP Address IP address of your My Passport Wireless drive.4. Click OK to save your settings.VViewing or Changing the Drive’s Advanced Wi-Fi SettingsUse the following steps to change the drive name, security, and other Wi-Fi-related settings for yourdrive.1. On the My Passport Wireless dashboard, click Wi-Fi.2. In the My Passport Wireless area, click Edit.3. View or make any necessary changes to the three tabs on the Access Point Settingsdialog.4. Click Save when your changes are made.Connecting the DriveMy Passport Wireless ProUser Manual26
• If you changed the Wi-Fi settings, the Reconnect to Network screen displays.Follow the on-screen directions to reconnect the drive. If you changed the drivename, select the new name in from the network list.Access Point SettingsThe Access Point Settings dialog allows you to view and change Wi-Fi-related settings foryour My Passport Wireless device. The dialog contains three tabs:•My Passport Wireless (2.4Ghz): Provides the settings for the WI-FI 2.4Ghz band.•My Passport Wireless (5Ghz): Provides settings for the Wi-Fi 5Ghz band.•Advanced: Additional Wi-Fi settings for your My Passport Wireless drive.Provided below is information on the options available on each tab.My Passport(2.4Ghz) TabField Name DescriptionWi-Fi Name Identifies the Wireless network name.Broadcast Wi-Fi Name Click the toggle button if you’d like to broadcast the Wi-Fi name foryour device.MAC Address Identifies the MAC for your My Passport Wireless device.Security Type Select the type of security to apply to the drive’s Wi-Fi network:• Disabled (no security) is the default• WPA2 Personal• WPA/WPA2 Personal Mixed• WPA (Wi-Fi Protected Access) and WPA2 are security protocolsthat use a dynamically changing key. WPA2 is the secondgeneration protocol that uses stronger AES (AdvancedEncryption Standard) encryption.• WPA/WPA2 mixed security mode provides better compatibilitywith older devices. However, for better performance and highersecurity, WPA2 security mode is highly recommended.Connecting the DriveMy Passport Wireless ProUser Manual27
Field Name DescriptionWi-Fi Channel Accept the default (Auto) or select a channel from the drop-downlist.My Passport(5Ghz) TabField Name DescriptionWi-Fi Name Identifies the Wireless network name.Broadcast Wi-Fi Name Click the toggle button if you’d like to broadcast the Wi-Fi name foryour device.MAC Address Identifies the MAC for your My Passport Wireless device.Security Type Select the type of security to apply to the drive’s Wi-Fi network:• Disabled (no security) is the default• WPA2 Personal• WPA/WPA2 Personal Mixed• WPA (Wi-Fi Protected Access) and WPA2 are security protocolsthat use a dynamically changing key. WPA2 is the secondgeneration protocol that uses stronger AES (AdvancedEncryption Standard) encryption.• WPA/WPA2 mixed security mode provides better compatibilitywith older devices. However, for better performance and highersecurity, WPA2 security mode is highly recommended.Wi-Fi Channel Accept the default (Auto) or select a channel from the drop-downlist.Connecting the DriveMy Passport Wireless ProUser Manual28
Advanced TabField Name DescriptionActive Network Select the network you would like to broadcast. Options include:• My Passport (2.4Ghz)• My Passport (5Ghz)• BothIP Address Identifies the IP address of your My Passport Wireless Pro drive.DHCP Service The service that assigns IP addresses to devices on the MyPassport Wireless network. The options are:•On: This is the default.•Off: If selected, you must assign static addresses to devices onthe drive’s network.WIFI Inactivity Shutoff Select when the Wi-Fi will be shutoff when the device is inactive tosave the batteryConnecting the DriveMy Passport Wireless ProUser Manual29
6Loading Content on Your DriveThis chapter includes the following topics:Loading Content using a USB ConnectionLoading Content using a Wi-Fi ConnectionUsing a Compatible Wireless CameraBacking up a Computer to the DriveOne of the first things you’ll want to do with your My Passport Wireless drive is to loadcontent using USB, wireless, Android/iOS mobile device, or compatible wireless cameraconnections. Another way to load content is to back up a computer to you drive.Note: To load content from an SD card, see “Moving or Copying Content from an SDCard”LLoading Content using a USB ConnectionThe best way to transfer a large number of files to/ from your device is by using a USB port connectedto your computer. This process is faster than using the the My Passport Wireless Wi-Fi network. Usethe following steps to transfer your data using the USB port.Note: When you connect your computer and drive this way, the drive’s wirelessnetwork is disabled.1. With the 3.0 USB cable included with your device, connect the My PassportWireless device to your computer,2. On your computer, open the File Explorer (Windows) or Finder (Mac).3. Do one of the following:•Windows: In the left pane of the File Explorer window, click Computer anddouble-click the My Passport Wireless drive.•Mac: In the left pane of the Finder window in the DEVICES section, double-clickthe My Passport Wireless drive.4. Drag and drop files from your computer to the My Passport Wireless drive (or fromyour computer to the My Passport Wireless drive). A copy of your files are saved onthe drive.Loading Content on Your DriveMy Passport Wireless ProUser Manual30
LLoading Content using a Wi-Fi ConnectionUse the following steps to transfer your data using a Wi-Fi connection.Devices on the same network:1. Ensure that your device(s) are connected to your My Passport Wireless drive or tothe same wireless network as your My Passport Wireless drive.The drive can act as a wireless client device on your Wi-Fi network so everyone onthe network can access it (like a regular network attached storage device).2. On your computer, open the File Explorer (PC) window or Finder (Mac).3. Do one of the following:•Windows: In the left pane of the File Explorer window, click Network >MyPassport (or name you assigned) > Public.•Mac: In the left pane of the Finder window in the SHARED section, double-clickMyPassport (or name you assigned) > Public.The drive’s Public folder opens.4. Drag and drop files from network-connected devices to the drive’s Public folder.Mobile devices (using WD My Cloud):1. Ensure that your mobile device is connected to your My Passport Wireless drive andyou’ve installed the My Cloud app. (See “Using WD My Cloud App on a MobileDevice”).2. Tap the My Cloudicon on your device.3. Tap the Public folder.4. In the top right corner of the Public pane, tap the omni menu icon (three horizontaldots) and then tap Add Photo.5. Tap Camera Roll.6. Select your items.7. In the bottom right corner of the dialog, tap the upload icon.The files are uploaded to the My Passport Wireless drive. Now you can delete themfrom your mobile device if you are trying to save space, or leave them on the mobiledevice for backup.Using a Compatible Wireless CameraFile Transfer Protocol (FTP) enables the transfer of content to and from your drive’s Publicfolder through FTP. The drive supports default Anonymous login and takes advantage of Wi-Fi security for protection. The My Passport Wireless drive is compatible with wirelesscameras that support FTP, such as Nikon WT-2 and Canon WFT. See Knowledge BaseAnswer ID 11737 for information on compatible cameras. FTP is disabled by default.Loading Content on Your DriveMy Passport Wireless ProUser Manual31
To enable FTP Access:1. Open the My Passport Wireless Dashboard.2. Click Admin on the navigation bar.3. In the Access section, click the FTP toggle button to On.4. Use the FTP settings below for your camera or other device using the FTPconnection on the My Passport Wireless drive:•FTP Server Address: 192.168.60.1 (unless changed from default)•FTP Server Port Address: 21 (not changeable)•Passive Mode: Should be Disabled•Proxy Server: Should be Disabled•Login Method/Name: Anonymous (no password required)•Target Folder: Public/<folder>(case sensitive)Note: Check your camera’s documentation on how to work with FTP.BBacking up a Computer to the DriveProvided below is a brief overview on how to use your My Passport Wireless devices as abackup destination.Note: To back up files, the drive must be connected to the computer physically witha USB connection.Backing up a Mac ComputerNote: To use Time Machine, reformat your drive to HFS+ Journal. For moreinformation see Knowledge Base Answer ID ?????.Loading Content on Your DriveMy Passport Wireless ProUser Manual32
The Apple Time Machine is a built-in feature on Mac OS X Mavericks, Mountain Lion, Lion,and Snow Leopard computers that can back up everything on your computer: music,photos, documents, applications, emails, and system files. Your My Passport Wireless drivemust be in USB mode to use Apple Time Machine.The My Passport Wireless drive can store these backups, so that if your hard drive oroperating system should crash, or you lose a file, you can easily restore it to your computer.You can specify the maximum amount of space you’d like to use on your drive to back upyour files. Consult Apple Time Machine documentation.Loading Content on Your DriveMy Passport Wireless ProUser Manual33
7Using an SD Card with the DriveThis chapter includes the following topics:Manually Moving / Copying Data from an SD CardAutomatically Moving / Copying Data from your SD CardViewing Content Imported from an SD CardViewing Content on an SD CardAn SD Card (Secure Digital Card) is an ultra small flash memory card designed to providehigh-capacity memory in a small size. SD cards are used in many small portable devicessuch as digital video camcorders, digital cameras, handheld computers, audio players andmobile phones. Because your My Passport Wireless Pro device includes an SD Card port,you can easily transfer data from your SD Card to your My Passport Wireless Pro drive.MManually Moving / Copying Data from an SD CardUse the following steps to manually move or copy data from your SD Card.Note: When you move data from your SD Card, are removed from the card.1. Insert the SD card containing your media files into the drive’s SD card slot.2. On the My Passport Wireless Pro device Dashboard, click Media in the Navigationbar to display the Media page:Using an SD Card with the DriveMy Passport Wireless ProUser Manual34
3. In the SD Card area, Import Mode field, select one of the following options toidentify how you’d like to move your data.•Move: This option moves your files from your SD Card to your My PassportWireless Pro drive.Caution: When you move the files, they are removed from the SD card.•Copy: This option copies the content of your SD Card to your My PassportWireless Pro drive.4. In the Import Files field, click either Copy Now or Move Now, depending on theoption you selected in Import Mode field.AAutomatically Moving / Copying Data from your SD CardUse the following steps to automatically copy or move the data on your SD Card to your My PassportWireless Pro device.1. On the My Passport Wireless Pro device Dashboard, click Media in the Navigationbar to display the Media page.2. In the SD Card area, Import Mode field, select one of the following options toidentify how you’d like to move your data•Move: This option moves your files from your SD Card to your My PassportWireless Pro drive.Caution: When you move the files, they are removed from the SD card.•Copy: This option copies the content of your SD Card to your My PassportWireless Pro drive.3. In the Automatic Imports field, click the toggle button to On.4. Insert the SD card containing your media files into the drive’s SD card slot. Yourdevice will automatically copy/move your data from the SD Drive to the My PassportWireless Pro drive.Viewing Content Imported from an SD CardNote: Besides using the computer to check the files from an SD card, you can alsodo it with the WD My Cloud mobile app. To use the mobile app, you must firstsync the content onto the My Passport Wireless drive.1. On your computer, open the File Explorer (PC) window Finder (Mac).2. Do one of the following:Using an SD Card with the DriveMy Passport Wireless ProUser Manual35
• For a Windows PC, in the left pane of the File Explorer window, click Network >MYPASSPORT > Public > SD Card Imports.• For a Mac computer, in the left pane of the Finder window in the SHARED section,double-click MYPASSPORT > Public > SD Card Imports.VViewing Content on an SD Card1. On your computer, open the File Explorer (PC) window or Finder (Mac).2. Do one of the following:Using an SD Card with the DriveMy Passport Wireless ProUser Manual36
• For a Windows PC, in the left pane of the File Explorer window, click Network >MYPASSPORT > SD.• For a Mac computer, in the left pane of the Finder window in the SHARED section,double-click MYPASSPORT > SD.Using an SD Card with the DriveMy Passport Wireless ProUser Manual37
Using an SD Card with the DriveMy Passport Wireless ProUser Manual38
8Playing/Streaming Videos, PhotosThis chapter includes the following topics:Using the Drive as a Media ServerEnabling Media StreamingAccessing Your Content Using Media PlayersUsing the Drive with a DLNA-Enabled Mobile AppUUsing the Drive as a Media ServerNote: See specific DLNA media device user manuals for instructions on connecting aDLNA device to your local area network so you can access content on the MyPassport Wireless device. Go to http://www.dlna.org for a list of DLNA-certifieddevices and for further information.The My Passport Wireless Pro drive can be enabled to serve as your home's DLNA mediaserver. It streams photos, music, and videos to your DLNA-compatible devices so you canplay media on a compatible device easily. DLNA-compatible devices search for media storedon the drive if streaming is enabled on the Media page. Streaming is enabled by default.With streaming enabled, just transfer your multimedia content to your My Passport Wirelessdrive, and you are ready to stream and view content on your home entertainment center,game consoles (for example, Xbox 360® or PlayStation® 3), WD TV Live® media player, orDLNA® 2.0 digital media adapters), and other PC computers on your home or office networkIf you have a DLNA server or media player (e.g., VidOn or Skifta) on your phone or othermobile device, the My Passport Wireless drive can stream media to it. Visit http://www.dlna.orgfor further information about DLNA.Enabling Media StreamingOn the Media page you can enable or disable media streaming, refresh or rebuild your mediadatabase on the My Passport Wireless drive, and see a count of the photo, video, and musicfiles on the drive.• To display the Media page, click Media on the Navigation bar.DLNAPlaying/Streaming Videos, PhotosMy Passport Wireless ProUser Manual39
The DLNA section of the page allows you to enable or disable media streaming and rebuild the DLNAdata base. The drive automatically refreshes and rebuilds the DLNA database; however, you can doso manually if you suspect that your database is corrupted.In the DLNA section, you can view or modify the following settings:Streaming Allows you to enable content streaming to all devices connected to yourMy Passport Wireless Pro device.• To enable / disable the media streaming, click the toggle button.Media Identifies the number video, music, and photo files available on yourdevice.DLNA Database Allows you to manually refresh or rebuild your DLNA database.•Refresh: Searches for changes made to your media libraries.•Rebuild: Rebuilds the DLNA database from scratch.Rebuilding the DLNA server database could take a considerableamount of time, depending on the number and size of the filesinvolved.Scan Activity Identifies when the last DLNA scan occurred.Media CountThis section of the screen displays the number of video, music, photo, and other files available on theMy Password Wireless drive. The status is helpful if you are copying files to the drive, allowing you tosee the total number of files transferred.In the Media Count section, you can view or modify the following settings:Media Identifies the number video, music, and photo files available on your device.Scan Activity Identifies when the last media scan occurred.Media Database Allows you to rebuild your Media database.AAccessing Your Content Using Media PlayersOnce you have copied your files to the My Passport Wireless drive, you can connect thedrive to your home network or directly to the media player for network access to your media.You can use a variety of media players to stream media. Refer to Knowledge Base AnswerID 11737 for information about devices that have been tested for compatibility with yourdrive.WD Media PlayersYou can connect the various WD TV and WD Media Players to the My Passport Wirelessdrive or to your home network for access to media content stored in the My PassportPlaying/Streaming Videos, PhotosMy Passport Wireless ProUser Manual40
Wireless drive. For details on using a WD Media Player to access files on your drive, refer toyour WD Media Player User Guide.Other Media PlayersFollowing are general steps for setting up devices such as digital picture frames, Blu Ray players,network-connected TVs, and digital media adapters.1. Ensure that your My Passport Wireless drive is connected to your home’s Wi-Finetwork, to a hotspot, or is shared.2. Make sure the drive is powered on.3. Follow the user instructions provided with your media player to proceed through anyinitial setup or installation of drivers.4. Using the navigation feature on your player, scan and detect your My PassportWireless drive on your network.5. Depending on the player you have, you may need to access a Settings/NetworkSetup page in the user interface to establish connection so that your player can linkto your My Passport Wireless drive. Please refer to your player’s user guide forspecific instructions.UUsing the Drive with a DLNA-Enabled Mobile AppThe My Passport Wireless drive has a DLNA media server built in. Mobile apps with DLNA supportfrom the Apple App store or Google Play can see and access the content stored in the drive.1. Connect to the My Passport Wireless drive.2. Open a third party application. (See Knowledge Base Article ID 11736 for a list ofapps.)3. Search for media servers and select.4. Stream the media.Playing/Streaming Videos, PhotosMy Passport Wireless ProUser Manual41
9Using the BatteryThis chapter includes the following topics:Improving Battery Life or PerformanceCharging the BatteryViewing Battery Status When Drive is OffIImproving Battery Life or PerformanceThe Hardware screen allows you to extend the life of the battery or improve the performance of thedrive.1. To display the Hardware page, click Hardware on the navigation bar.2. In the Battery section, Optimization field, select one of the following battery options:•Performance: Select this option if you'd like to optimize your mediaprocessing.•Battery Life: Select this option to extend the life of the battery.There is no difference between the two options if your My Passport Wireless Prodrive is plugged into an outlet and running on AC Power.Using the BatteryMy Passport Wireless ProUser Manual42
CCharging the BatteryImportant: It is best to charge the battery before using the My Passport Wirelessdrive for the first time as the factory charge may have decreased duringshipping. If you plan to store the drive, charge the battery before and afteryou store it.1. Connect one end of the cable (included in the box) into the drive’s USB port and theother end into the adapter (included in the box).2. Plug the adapter into a wall socket.3. The LEDs start to pulse. As the drive charges, the Power and Battery Status LEDpulses and changes color. The LED color indicates the amount of battery charge.When the Power and Battery Status LED is solid blue, the drive is fully charged.(See “Understanding the LEDs and Buttons”Other ways to tell If the drive is charging:• On the Home page, a lightning bolt is added to the Battery panel.•On the Hardware page, the Power State changes to Charging.Viewing Battery Status When Drive is Off• Press the WPS button for one second. The Power and Battery Status LEDs indicate theamount of charge remaining in your battery.Using the BatteryMy Passport Wireless ProUser Manual43
10 Performing Administrative FunctionsThis chapter includes the following topics:Changing the Password and Device NameChanging the LanguageSpecifying Types of AccessLocking the DriveRebooting and Shutting Down the DriveThe Admin Page allows you to change or set a password to access the dashboard andperform other basic administrative functions for your My Passport Wireless Pro device.• Click the Admin icon on the navigation bar to display the Admin screen.CChanging the Password and Device NameIn the My Passport Wireless Pro section of the screen, view or modify the followingbasic device settings:Performing Administrative FunctionsMy Passport Wireless ProUser Manual44
Username Identifies the administrator’s user name which is Admin.Settings Password To set or change a password for accessing the dashboard:•To set a password, click the toggle button to On.• Enter a password in New Password and Confirm Password.• Click the Show Password checkbox to see the passwordyou’re entering.•Click Save.Device Name If desired, enter a new name for your My Passport Wireless Pro drive. Thisis the name you see on the network identifying your drive for connectionsand for accessing content stored on the drive.CChanging the Language1. In the Language section select the language in which you want the dashboardscreens to appear.2. Click Save.Specifying Types of AccessIn the Access section, view or modify the following security access settings:SSH Secured Shell protocol. SSH is a troubleshooting and analysis interface.Turnthis option On to securely access your drive and perform command-lineoperations. It is disabled by default.Warning:Do not use this option unless you have knowledge and experienceusing SSH.Warning:Please note that modifying or attempting to modify this deviceoutside the normal operation of the product voids your WDwarranty.•To enable SSH, click the toggle button to On.• In the SSH screen that displays, note the User Name and Password,click the I Accept check box, and click OK.Note: The SSH login User Name is root and the default password iswelc0me (number 0, not letter O)Performing Administrative FunctionsMy Passport Wireless ProUser Manual45
FTP Access File Transfer Protocol (FTP) enables the transfer of content to and from yourdrive’s Public folder through FTP. The drive supports default Anonymous loginand takes advantage of Wi-Fi security for protection. The drive is compatiblewith wireless cameras that support FTP, such as Nikon WT-2 and Canon WFT.See Knowledge Base Answer ID 11737 for information on compatible cameras.FTP is disabled by default.•To enable FTP Access, click the toggle button to On. See “Using aCompatible Wireless Camera.”LLocking the DriveUse the following steps to lock your My Passport Wireless Pro drive.1. Click the Hardware icon on the Navigation bar to display the Hardware screen2. In the Drive Lock field, click the toggle button to On. This will lock the drive so thatit is inaccessible when connected to your computer through the USB port. This is aUSB lock rather than an encrypted lock. Although locked, the drive is still accessiblewith a Wi-Fi connection. The default is Off.Rebooting and Shutting Down the DriveUse the following steps to reboot or shut down the drive.1. Click the Hardware icon on the Navigation bar to display the Hardware screen.2. In the Power section, you have two options:• To shut down the My Password Wireless drive, click Shut Down.• To reboot the drive, click Reboot.Performing Administrative FunctionsMy Passport Wireless ProUser Manual46
11 Resetting Your Drive and PasswordThis chapter includes the following topics:Manually Resetting the DriveRestoring Factory Settings Using the DashboardYou can perform a system-only reset of your drive two ways: manually and on thedashboard’s Admin page. When the drive resets, your data remains but settings such asyour password return to default values.You can perform a system and disk reset on theAdmin page.MManually Resetting the DriveUse the following steps to reset your My Passport Wireless Pro drive.Note: Use the following steps to reset your My Passport Wireless Pro drive.1. With the power on, hold down the Power and WPS buttons at the same time forapproximately 10 seconds until the drive reboots and the Power and Battery StatusLEDs flash blue.2. Wait until the Wi-Fi LED stops flashing before reconnecting.Restoring Factory Settings Using the Dashboard1. Click the Admin icon on the navigation bar to display the Admin screenWarning: Interrupting the factory restore process may damage the My Passport Wireless drive.Wait until the reboot is completed to use the drive again.Resetting Your Drive and PasswordMy Passport Wireless ProUser Manual47
2. In the Restore Factory Settings section, you have the following options:•System Only: Changes all administrative settings back to their default values,returns the administrator password to none, and renames the drive toMyPassport. Your content remains intact.•System and Disk: Reverts all settings to their factory default values anddeletes data on the drive. You need to reload all of your data after this type ofrestore.3. When the restore is complete, the Reconnect to Network screen displays.4. When the restore is complete, the Reconnect screen displays.5. Follow the on-screen instructions to reconnect your drive.Resetting Your Drive and PasswordMy Passport Wireless ProUser Manual48
12 Updating FirmwareThis chapter includes the following topics:Viewing the Firmware VersionUpdating with Available FirmwarePerforming a Manual UpdateThe Firmware page allows you to automatically or manually check for an update file and theninstall it. To check automatically and install an available file, the drive must be connected tothe Internet.The current version and last update display in the Version section of the Firmware page.Warning: Do not power off your drive during the firmware installation. When theinstallation is finished, your drive will automatically reboot.Important: You can only update your device if the battery is more than 50 percentcharged or the charger is plugged into a power outlet.VViewing the Firmware Version1. On the Dashboard, click Firmware on the Navigation bar.2. In the Version area, the Current Version field identifies the firmware version currentlyinstalled on your device. The Last Update field identifies when the last firmwareupdate occurred.Updating with Available FirmwareNote: To look for available updates, the drive must be connected to theInternet via a home network or hotspot connection. You can check foravailable updates at any time in the Available Updates area.Updating FirmwareMy Passport Wireless ProUser Manual49
1. On the Dashboard, click Firmware on the Navigation bar.2. In the Available Updates area, click Check for Update.3. Review the Update Firmware screen.4. If an update is available, click Install and Reboot.When the update is complete, your drive automatically reboots.5. Refresh your browser to view the updated Dashboard.PPerforming a Manual Update1. Go to http://support.wdc.com/product/download.aspto locate an available firmwareupdate file to your computer, or click the Online location of the WD MyPassport Wireless firmware link at the bottom of the screen.2. Download the latest firmware file.3. Connect to the drive’s Wi-Fi network (direct connection).4. In the Manual Update section, click Update from File.5. Navigate to the firmware update file and click Open.6. Review the confirmation message and click Install and Reboot. The updatetakes about five minutes to install on your drive. It is critical to leave the device onuntil the installation is complete.When the update is complete, your drive reboots.7. Reconnect the wireless link from your computer directly to the drive.8. Refresh your browser to view the updated Dashboard.Updating FirmwareMy Passport Wireless ProUser Manual50
13 Getting SupportThis chapter includes the following topic:System ReportsDiagnostics on page 52Product Improvement Program on page 52The Support page allows you to run diagnostic tests and generate system reports to send toCustomer Support and gives you the opportunity to join WD’s Product ImprovementProgram• To display the Support Page, click Support on the navigation bar.SSystem ReportsIn the System Reports section, you can generate a report and automatically send it toCustomer Support or download it to your computer.Click one of the following:Getting SupportMy Passport Wireless ProUser Manual51
•Send to Support: Generates a diagnostic report and automatically sends it toCustomer Support. The report includes your drive’s serial number, Mac number, andstatus information. You must have a hotspot or home (with Internet) connection to sendyour report to support.•Download: Generates a diagnostic report and saves it to your computer.DDiagnosticsRun diagnostic tests if you are having problems with your drive. There are two types ofdiagnostic tests:•Quick Test: Checks the hard drive for major performance problems. The result of aquick test is a pass or fail evaluation of the hard drive’s condition. The quick test can takeseveral minutes to complete.•Full Test: Is a more comprehensive drive diagnostic. It methodically tests each andevery sector of the hard drive. Once the test is performed, the condition of the hard drivedisplays.Note: To complete the test, make sure the drive is plugged into AC power.Product Improvement ProgramIf you join the program, your drive periodically sends its serial number to WD along with basicdrive information. The benefit is that you help improve future product updates and enable theWestern Digital Support team to help you more efficiently. Participating does not affect yourdrives’ performance.To join the program, switch the toggle button to On.Getting SupportMy Passport Wireless ProUser Manual52
14 Problems and SolutionsPPasswordI forgot the Wi-Fi password of my drive.Reset the drive to its default settings by powering on the drive, pressing the Power and WPSbuttons at the same time for about 10 seconds until the Power LED blinks white.Once the drive has powered up completely and the Wi-Fi LED turns blue, you can connect to thedrive's default wireless name of MyPassport and set up the Wi-Fi password.NameWhat is the difference between the Wi-Fi name and the drive nameThe Wi-Fi name is also known as the SSID (Service Set Identifier) and is used to connect to the Wi-Finetwork before you access the drive. The Wi-Fi screen allows you to change the Wi-Fi name. (See“Viewing or Changing the Drive’s Advanced Wi-Fi Settings”.)The drive name is the name a DLNA device or other computer uses to access the drive's contents.This is NOT the same as the Wi-Fi name. You must be connected to the Wi-Fi network before you canaccess the drive. The Admin screen enables you to change the drive name. (See “Changing thePassword and Device Name”.)ConnectionsI disconnected the drive from the WD My Cloud Mobile app. Do Ihave to set up the connection to the mobile app next timeNo. As long as you set up the connection previously, and your mobile device is wirelessly connectedto the drive, there is no need to set up the device again.I took my drive out of range and the connection was lost.If the drive is configured for home or hotspot mode, when you bring the drive back into range, it willautomatically reconnect to the same wireless network. If the drive was configured in direct connectionmode, make sure the Wi-Fi LED is blue and your device can reconnect to it.I want to share content on my drive with other wireless devices inmy house.Connect the drive in home network mode to your home Wi-Fi network. Devices already connected tothe drive may automatically connect to your home network (if previously connected to it), or you canmanually connect them. Once all the devices are connected to the Wi-Fi network, the drive acts as awireless NAS device.Problems and SolutionsMy Passport Wireless ProUser Manual53
When I connect the drive to my computer via USB, the drive won’tconnect wirelessly to other devices.When the drive is connected to a computer with a USB connection, wireless capability is turned off.The wireless speed is slower than normal.There may be interference in your environment that is conflicting with the drive's Wi-Fi channel or Wi-Fibandwidth as the drive supports 2.4Ghz band. The interference may come from Wi-Fi devices,microwaves, or other wireless appliances. Advanced users may want to set a different channel on theSettings screen.I am experiencing the following symptoms:• The dashboard’s capacity panel is not displaying a value even after a long time.• When I connect the drive to my computer’s USB port, Windows tells me to run scandisk.• My drive does not show any media on my media player.• The Public share is not accessible from a client computer.This is most likely because the My Passport Wireless Pro drive was disconnected from the USB portwithout safe removal. To solve this problem, you can run scandisk from a Windows computer. SeeKnowledge Base Answer 11742 for more information.BBattery and PerformanceMy drive is not charging.• If the drive is connected to your computer with a USB connection, the USB port doesn’t provideenough power to charge the battery. Plug the drive into an outlet through the USB power adapterto recharge it.• If the temperature is too high or too low, the battery will not charge. Allow the unit to cool or warmas necessary.• If the drive is in use, the battery will not charge.I want to extend the battery’s life.Switch to Battery Life mode on the Hardware page to extend the battery life of your drive if you do notneed the maximum performance. Then reboot the drive for the change to take effect.My drive keeps turning off its wireless network.To help save battery life, after a minute of inactivity, the drive automatically turns off the wirelessconnection and changes into standby mode. Press the Power button to re-enable the wirelessconnection. When the Wi-Fi LED turns blue, the drive is ready for a connection.I want to get the maximum streaming performance from my drive• Set up the drive in Performance mode on the Hardware page to give priority to the streamingperformance.• Connect the drive to a power source to make sure it has enough battery power for streaming.• Since the drive has Wireless-N with MIMO (1x1) built-in, make sure the wireless network or deviceyou are connecting to supports MIMO.• Connect directly to the wireless drive in Direct connection mode to avoid any unknown networktraffic or interference.Problems and SolutionsMy Passport Wireless ProUser Manual54
The wireless speed is slower than normal.• The device may be in Battery Life mode. in this mode, the performance is reduced to extend thebattery life.• The charge on the battery may be too low.• There may be interference in the drive’s Wi-Fi channel or Wi-Fi bandwidth as the drive operateswithin the 2.4 Ghz band. Interference may come from Wi-Fi devices, microwaves, or other wirelessappliances. Advanced users may want to set a different channel on the Settings screen.• You may be using clients or networks without a Wireless-N MIMO connection or a slower wirelessnetwork (e.g 802.11g or 802.11b).I can’t power on my drive.Make sure the battery is charged. If left unused a long time, the battery may be too low and requirecharging before it can be powered on.DDrive FormatCan I reformat this drive to another file systemYes. The My Passport Wireless Pro device can be formatted to NTFS, FAT32, and HFS+. The MyPassport Wireless Pro device can be formatted to exFAT, NTFS, FAT32, and HFS+.My drive cannot be detected by another device when connected viaUSB port.My Passport Wireless Pro is preformatted as an exFAT file system. Some devices (such as computersrunning Windows XP or WD TV media player) may not support this file system. For more informationsee Knowledge Base Answer ID 11742.Problems and SolutionsMy Passport Wireless ProUser Manual55
ATechnical SpecificationsCapacity 500 GB, 1 TB, 2 TBWi-Fi protocol • Compliant with: 11n 1Tx1R: 802.11g/n (20M, 40M) and 11ac1Tx1R: 802.11a/n/ac (20M, 40M, 80M), Dual-Band/Single APSupported protocols SMB, AFP, UPnP, FTPInterface • USB 3.0 up to 5 Gb/s*• USB 2.0 up to 480 MB/s• SD 2.0 up to 25 MB/s*A USB 3.0 host and USB 3.0 certified cable are required to obtainUSB 3.0 performance.USB 3.0 18-inch cableCompatibilityNote:Compatibility may varydepending on user's hardwareconfiguration and operatingsystem.Operating systems:• Windows 10• Windows 8• Windows 7• Windows Vista• Yosemite (Mac OS 10.10)• Mac OS X Mavericks• Mac OS X Mountain Lion• Mac OS X Lion• Mac OS X Snow LeopardBrowsers:• Internet Explorer 8.0 and later on supported Windows computers• Safari 6.0 and later on supported Mac computers• Firefox 29 and later on supported Windows and Mac computers• Google Chrome 31 and later on supported Windows and MaccomputersDLNA®/UPnP® devices for streaming InternetconnectionPhysical dimensionsWidth TBDLength TBDHeight TBDWeight TBDPower Supply •AC input voltage (AC adapter): Input voltage: 90Vto 260 VAC•AC input frequency: Input frequency: 47 to 63 HzTemperature •Operating temperature: 0°C to 35°C (32°F to 95°F)•Non-operating temperature : -20°C to 60°C (-4.0°Fto 140°F)Humidity •Operating humidity: 10%-80% (non-condensing}•Non-operating humidity: 5%-90%Technical SpecificationsMy Passport Wireless ProUser Manual56
Altitude Up to 10,000 MSLDrive format exFATRoHs compliant YesTechnical SpecificationsMy Passport Wireless ProUser Manual57
BCompatible Media FormatsDLNA File FormatsAudio • MP3, WMA, WAV, LPCM, OGG vorbis• FLAC, M4A, M4B, 3GP, AAC• MP2, AC3, MPA, MP1, AIFVideo • 3GP, 3GP/H.263, 3GP/H.264, 3GP/MPEg-4• ASF, ASF/WMV• AVI, AVI/DivX, AVI/Full Frame, AVI/MPEG-1, AVI/MPEG-2, AVI/MPEG-4, AVI/WMV, AVI/XviD• DivX, DV• DVR-MS, DVR-MS/AC-3 Audio, DVR-MS/MP1 Audio•FLV• M1V, M2TS, M4V• MKV, MKV/DivX, MKV/Full Frame, MKV/MPEG-1, MKV/MPEG-2,MKV/MPEG-4, MKV/XviD• MOV, MP4, MPE• MPEG1, MPEG2, MPEG4, MPG, MTS• QT, RM• TS, TS/TP/M2T• VDR, VOB, WMV, XvidImage • JPEG, PNG, GIF, TIF, BMPNote: Some devices may not support playback of all these files. Please refer to yourdevice’s user manual to see which formats are supported.Formats Compatible with WD My Cloud AppiOS •Photo: jpg, png, gif, tiff, bmp•Video: mov, mp4, m4v•Music: mp3, m4a, aiff, wavAndroid •Photo: jpg, png, gif, tiff, bmp•Video: Depends on the third party app used to play video on themobile device•Music: mp3 (support for m4a, wma, wav and aiff added in release3.1 - requires Android 4.0 or later)Note: You can go to the Help/FAQ section on each platform to find the supportedtypes.Compatible Media FormatsMy Passport Wireless ProUser Manual58
IIndexPPhysical description of the drive 3WWeb browsers, compatibility 2My Passport Wireless ProUser Manual59
PRELIMINARY© 2015 Name of organization holding copyright (e.g. Western Digital Technologies) All rightsreserved.Western Digital3355 Michelson Drive, Suite 100Irvine, 926124779-705144-A00-P1 July 2015

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