Plantronics WH500XD1 900MHz Convertible Headset User Manual User Guide

Plantronics Inc 900MHz Convertible Headset User Guide

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Contents

1. Quick Start Guide
2. User Guide

User Guide

CS545-XD™ Wireless Headset SystemUser Guide

2ContentsContentsContentsWelcome 3What’s in the Box 4Base and Headset Basics 5Accessories 6Customize Your Headset 7Change Headset Conﬁguration 7Left Earloop Assembly 7Headband Assembly 8Position Your Headset 9Connect Your Desk Phone 10Connect the Power 10Charge the Headset 10Connect and Conﬁgure Your Desk Phone 11Desk Phone (standard) 11Check Conﬁguration and Make a Test Call 12Desk Phone plus HL10 Lifter (sold separately) 13Desk Phone plus EHS Cable 15Position Your Base 16Your Headset 17Headset Controls 17Talk Time 17Battery 18Charge your second battery 18Replace your headset battery 18Muting Your Headset During a Call 19Adjusting Your Headset Volume 19Out of Range Warning Tones 19Your Base 20Base Phone Button and Switches 20Subscription Button 20Wideband/Narrowband Audio Switch 21Auto Answer Switch 22Daily Use 23Place an Outgoing Call 23Answer an Incoming Call 23Conference Up to Three Additional Headsets 23Troubleshooting 24Headset 24Desk Phone 24

3WelcomeWelcomeCongratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS545-XD Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

4Telephone interface cablePower supplyBaseHeadbandOther size eartip and earloopsHeadset with pre-installed battery, eartip and earloopWhat’s in the BoxFit kit instruction cardSecond battery charger with spare battery and AC adapter

5Base and Headset Basics 1 Call/mute LED 2 Power on/subscription LED 3 Charging LED 4 Subscription button 5 Narrowband/wideband audio switch 6 Power jack 7 Handset lifter/EHS cable jack 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Conﬁguration switch**For installation set up 1211658 9104BACKFRONTHeadset overview217634 5 1 Earloop 2 Eartip 3 Volume/mute button 4 Call control button 5 Battery Cover 6 Headset LED 7 Microphone1237BOTTOMBase overviewSecond battery charger overview213 1 AC adapter 2 Battery charger 3 Battery

61 Behind-the-head headband Extremely light and comfortable wearing alternative.2 Fit kit with earloops, eartips and foam sleeve3 Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off hook. Enables remote call answer/end with your headset.4 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset.5 Online indicator (OLI) A light that ﬂashes once a call is activated. It allows others to know when you are on a call.4132Accessories(Sold separately)5

7Customize Your HeadsetYour headset comes conﬁgured for your right ear with a pre-installed small eartip and medium earloop. You can also conﬁgure your headset for your left ear, install a different sized eartip and earloop, or install the headband.Change Headset Conﬁguration1 Gently pull the eartip from the headset. Rotate the earloop down 90°. NOTE You will feel resistance when rotating the earloop down; this is normal. 2 Remove the earloop from the headset.3 To wear the headset on the right ear but with a different size earloop or eartip, select the size you want and reinstall in reverse order as shown. Be sure notch in the eartip faces the microphone.Left Earloop Assembly1 Choose the size of earloop that ﬁts most comfortably. Align the earloop as shown and insert it onto the headset. Be sure the earloop is ﬂat against the headset and rotate the earloop up 90°.2 Choose the size of eartip that ﬁts most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach. 90º90º90º90º90º90º

8Headband AssemblyThe headset can be rotated for wearing on the left or right ear.NOTE Before installing the headband, remove the eartip and earloop from the headset. 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband. 2 Rotate the headset up.3 To optimize the position of the headset, push the headset in so the microphone is close to the corner of your mouth.

9Position Your HeadsetWhen you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset.1 Slide the headset over and behind your ear and ﬁt the eartip into your ear.2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.

10Connect Your Desk PhoneThis section describes how to connect the base to your desk phone. Connect the PowerPlug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The Power On LED will be solid white. Charge the HeadsetPlace the headset in the charge cradle. The charging LED on the base will ﬂash green when charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the ﬁrst use. A full charge takes 3 hours. NOTE This product has a replaceable battery. Use only batteries supplied by Plantronics.=20

11Connect and Conﬁgure Your Desk PhoneThere are three setup options for connecting the CS545-XD to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately)NOTE If you will be using a standard desk phone set up or a desk phone with an HL10 lifter, continue below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable section in this guide. For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories. Desk Phone (standard)1 Connect one end of the telephone interface cable to the back of the base.2 Disconnect the handset coil cord from the desk phone and re-connect it to the telephone interface cable junction box.3 Connect the remaining end of the telephone interface cable into the open handset port on the desk phone. NOTE Your desk phone handset will continue to work; it’s just hooked up differently.USENOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this conﬁguration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

12Check Conﬁguration and Make a Test Call1 If your desk phone has a volume control set it to mid-range.2 Look at the bottom panel of your base and make sure the default settings are correct. Listening volume dial ( ) = 2 and Speaking volume dial ( ) = 2 Conﬁguration switch = A Desk phone volume = mid-range 3 Remove the handset from desk phone cradle.4 While wearing your headset, press the call control button on the headset.5 If you do not hear a dial tone, adjust the conﬁguration switch (A-G) until you do.NOTE For most phones, the factory default settings will sound the best. 6 Dial a test call from the desk phone. If needed, ﬁne tune the volume with the headset volume controls. You can also adjust the desk phone speaking and listening volumes on the bottom of the base.

13Desk Phone plus HL10 Lifter (sold separately)NOTE First follow the steps above for Desk Phone (Standard). 1 Firmly press the handset lifter power cord into the handset lifter jack.USE 2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone. 3 Slide the lifter up to where it nearly touches the handset earpiece.4 Press the call control button on your headset to activate the lifter.5 If you hear a dial tone the lifter is set correctly and needs no adjustment. 6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter.7 Gently place the lifter on the desk phone in the pre-determined position.8 Press ﬁrmly to adhere.

14If You Do Not Hear a Dial Tone1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 2 Repeat steps 2 through 5 above as necessary until you hear a dial tone. 3 When you hear a dial tone, secure the lifter as described in steps 6 through 8.Additional Parts (if required)Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.Extender Arm1 Slide extender arm onto lifter.2 Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the handset.122Ringer MicrophoneUse ringer microphone only when the telephone speaker is not located directly under the handset.1 Remove cover from ringer microphone jack on back of lifter.2 Connect ringer microphone plug.3 Place ringer microphone over phone speaker. Remove adhesive tape and attach.123

15For Nortel Phones OnlyDesk Phone plus EHS Cable1 Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide. NOTE For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.USE

16Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches.The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

17Now that you’ve adjusted your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more. Headset Controls 3211 Volume/Mute button Increase the volumeDecrease the volumeMute/unmute a callThis table describes volume controls if you wear the headset on the right. The volume controls are opposite if you wear it on the left. Press the volume button up. Press the volume button down.To mute/unmute the headset, press the volume/mute button in.2 Call control buttonPlace, answer, end a call Brieﬂy press the call control button. 3 Headset LED Flashes white when in use.IMPORTANT For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: plantronics.com/healthandsafety.Talk TimeWith a single full charge, the headset will provide up to six hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base. You can replace the battery mid-call, without losing the call, as long as a charged battery is reattached within 5 minutes. This allows for unlimited talk time. Your Headset

18BatteryThis product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics.Low Battery WarningIf you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.Charge your second battery1 Plug in your second battery charger to a wall outlet or USB port on your PC. (Battery comes preinstalled in the charger.) 2 The charging LED on the battery charger will ﬂash green when charging and will turn solid green when the battery is fully charged.Replace your headset batteryYou can replace the battery mid-call, without losing the call, as long as a charged battery is reattached within 5 minutes. This allows for unlimited talk time.1 Disconnect the battery from the headset.2 Remove the charged battery from the second battery charger and slide it onto the headset until you hear a click.3 Charge the used battery by inserting it in the second battery charger.

19Muting Your Headset During a CallTo mute/unmute the call, press the volume/mute button in. When mute is activated on the primary headset, the Call/mute LED on the base will be solid red and you will hear three high tones (you will still be able to hear the caller). Adjusting Your Headset VolumeFine-tune your headset volume by pressing the volume/mute button up (increase) or down (decrease) if you wear your headset on the right. If you wear it on the left, it’s opposite: press down to increase the volume and up to decrease the volume.Make set up volume adjustments for the desk phone with the volume dials on the base.Out of Range Warning TonesIf you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range. If you stay out of range, an active call will be suspended. The call will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call.If you are not on a call and go out of the operating range and then press the call control button, you will hear a single tone for the button press and three low tones for the failure to make a link.

20Base Phone Button and Switches1 Subscription ButtonThe headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods. NOTE The red CS500XD markings on the base and headset indicate an XD headset system and only XD headsets can be subscribed to XD bases. If you try to subscribe a non-XD headset to an XD base, the power LED on the base will turn off and will remain off until the non-XD headset is removed from the base. Automatic Secure SubscriptionWith your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset. The Power On/Subscription LED will ﬂash white during subscription process and become solid white when the new subscription is established. Manual Over-the-Air Subscription1 With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The Power on/subscription light will ﬂash white. 2 Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the Power on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another. NOTE If the subscription process times out after two minutes or if the subscription process fails, the subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base. If this occurs, try to re-subscribe the headset again.Ending SubscriptionIf the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base.Your Base31 2

21Power On/Subscription LEDBase Status Power On/Subscription LEDPrimary headset subscription Flashes whitePrimary headset subscribed to base Solid whiteConference call headset subscription Flashes whiteActive conference call with guest headsets Flashes white rapidlyIncompatible headset and base Off2 Wideband/Narrowband Audio SwitchThe CS545-XD has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the Wideband-Narrowband audio switch to yellow for wideband. NOTE: Talk time will be reduced when operating in wideband mode.Set the switch to black (narrowband) for longer headset battery life or to increase the number of systems that can work in a small area.

223 Auto Answer SwitchAuto answer saves a button press to establish the radio link between headset and base. When auto answer is set to black you must press the headset call control button to answer an incoming call. When Auto Answer is set to gray you can answer a call just by lifting headset from the base.NOTE Auto answer/end capability requires the use of an EHS cable or HL10 lifter. Visit plantronics.com/accessories for more information.

23Place an Outgoing Call1 Wearing your headset, press the headset call control button. 2 Remove the handset from the cradle. You will hear a dial tone. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories.3 Dial the number using your desk phone. 4 To end the call, press the headset call control button and hang up the handset.Answer an Incoming Call1 Wearing your headset, press the headset call control button.2 Remove the handset from the cradle and speak to your caller. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories. 3 To end the call, press the headset call control button and hang up the handset.Conference Up to Three Additional HeadsetsYou can conference up to three additional headsets to a call in progress. NOTE Only XD headsets will work with XD bases. Join a Conference CallWhile in an active link between the primary headset and the base (on a call), place the guest headset into the primary user’s charge cradle (this connects the headset to the base). The base subscription LED will begin ﬂashing. After a few moments, the primary user will hear a triple tone in their headset indicating the guest headset wishes to join the call. Within ten seconds of hearing the triple tone, press the primary headset’s call button to accept the guest headset. If the process fails or times out because the button was not pressed within ten seconds the guest subscription is terminated and the guest will hear an error tone in their headset.To connect a guest headset that is of different variety than the primary headset press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. The base subscription LED will begin ﬂashing and the primary user will hear a triple tone in their headset indicating the guest headset wishes to join the call. Within ten seconds of hearing the triple tone, press the primary headset’s call button to accept the guest headset. If the process fails or times out because the button was not pressed within ten seconds the guest subscription is terminated and the guest will hear an error tone in their headset.NOTE Headsets in a conference maintain independent mute controls. The base only indicates the primary user’s mute state. Exit a Conference CallGuests headsets can remain as guests through multiple calls. To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single tone in the master headset will be heard as each guest leaves the call.Daily Use

24HeadsetMy headset is unstable. When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by pivoting the earpiece to optimize the position of the headset. See Position your headset.Headset has to be charged too often.Talk time is not as long as stated. Switch the Wideband-Narrowband audio switch to narrowband (black).Talk time performance is signiﬁcantly degraded even after a full recharge.Battery is wearing out. Call Plantronics at (800) 544-4660 for ordering a replacement battery or contact us at plantronics.com/support.I can’t subscribe a headset to the base.Make sure both the headset and base have the red XD markings.See Subscription button in this user guide.Desk PhoneI can’t hear a dial tone in the headset.Make sure your headset is charged.Make sure your headset is subscribed to base. See Subscription button.Press the call control button on your headset.If using a lifter, make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the conﬁguration switch on the base until a dial tone is heard. Fine tune the listening volume on the headset. If the volume is still too low, adjust the Listening volume dial on the base.I hear static. Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. You may hear static as your headset is going out of range; move closer to the base. The sound is distorted. Lower the Speaking volume dial or Listening volume dial on the base. For most telephones the correct setting is position 2.If your desk phone has a volume control, lower until the distortion disappears. If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Listening volume dial on the base. Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. I hear echo in the headset. Lower the Listening volume dial and Speaking volume dial on the base. For most telephones, the correct setting is position 2.If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume. If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth. Adjust the Conﬁguration switch. The most commonly used position is “A”, which is the default position. People I talk to can hear a buzz in the background.Move the base further away from your phone.If the base power supply is plugged into a power strip, plug it into the wall directly.The handset lifter is installed but does not lift the handset.Be sure the handset lifter power cord is ﬁrmly pushed into the handset lifter jack on the base.Troubleshooting

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