Panasonic of North America 9TGCF-291A Panasonic Toughbook w/ WLAN User Manual 29MK3 X E OI COVER PM6
Panasonic Corporation of North America Panasonic Toughbook w/ WLAN 29MK3 X E OI COVER PM6
Contents
- 1. Users Manual 1
- 2. Users Manual 2
- 3. Users Manual 3
Users Manual 2
![13Getting Started7Setup Windows.Moving the cursor ( ) or clicking buttons can be performed with the touch pad.The touchscreen does not work properly during the Windows setup.NOTESelect settings for your region, then select [Next].4Enter your name and organization and then select [Next].5Enter your computer name and administrator password and then select [Next].Do not press any keys or touch the touch pad until [Windows XP ProfessionalSetup] is displayed.CAUTION1At [Welcome to the Windows XP Setup Wizard], select [Next].2After reading the agreement, select [I accept this agreement] or [I don’t accept thisagreement], then select [Next].NOTEIf [I don’t accept this agreement] is selected, the Windows setup will be aborted.3CAUTIONRemember this password! If the password is forgotten, Windows cannot beoperated.6Enter the correct date, time and time zone, then select [Next].The computer will restart.7Enter your administrator password and select .Wait until the hard disk drive indicator ( ) has turned off.NOTE8<Only for models with touchscreen>Calibrate the touchscreen.1Select [start] - [Control Panel] - [Printers and Other Hardware] - [Mouse] -[TouchScreen] - [Calibration].2Touch the “+” mark on the calibration screen with the stylus (included) for about onesecond.3After the calibration procedure is executed (e.g., after the nine “+” marks are touched),the procedure ends when Enter is pressed.4Select [OK].It may take some time before the computer restarts and the screen of step 7 isdisplayed. Wait, and do not press any keys, or touch the touch pad, etc.NOTEWhen Windows setup is completed, the following message will be displayed atthe bottom right of the screen: “Your computer might be at risk.” Continue tothe next step.The message is generated by the [Security Center] function in [Control Panel],and does not indicate an error or malfunction. For more information about [Se-curity Center]: page 22.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-3.png)
![14Getting StartedThis concludes the first-time use operation guidelines.9Create a new account.CAUTIONRemember this password! If the password is forgotten, Windows cannot be oper-ated. You can create a password reset disk beforehand ( page 15).When creating a new user account:• If you make mail settings, create password reset disks ( page 15), or conduct otherrelated operations before creating the user account, you will be unable to use any pre-vious mail history or settings.• When you create the first new account, you can only select [Computer administrator].Once a “Computer Administrator” account has been created, you can create additionallimited user accounts.Note also that only the added user account will be displayed in the Welcome screen.The account for the administrator created during Windows setup will not be displayed.The message “Your computer might be at risk,” which is displayed at the bottom right ofthe screen, is generated by the “Security Center” function in Windows XP, and does notindicate an error or malfunction.To prevent this message from being displayed, select (red icon) on the taskbar, thenselect [Turn on Automatic Updates].About the Icon Enlarger:• If the characters or icons on the screen are too small and difficult to see, after complet-ing step 9, select [start] - [All Programs] - [Panasonic] - [Icon Enlarger]. This willallow you to magnify the display of characters and icons on the screen.• The [Icon Enlarger] can be set separately for each account.You can also use [Loupe Utility], which enlarges a part of the screen.( “LoupeUtility”)<Only for models with wireless LAN>If you use the wireless LAN, be sure to refer to the Reference Manual’s “Wireless LAN”.NOTEFirst-time Operation1Select [start] - [Control Panel] - [User Accounts] - [Create a new account].2Enter a name for the new account, then select [Next].3Select [Computer administrator], then select [Create Account].4<When you want to create a password for the new account>Select the new account you have created and select [Create a password].Follow the instructions on the screen to create a password.5Select [start] - [Turn Off Computer] - [Restart] to restart the computer.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-4.png)
![15Getting StartedInformation for Windows XPDepending on the Windows settings, installed applications, and drivers, menus and otherdisplays may differ, or some functions (such as use of the password reset disk) may be inop-erable. Check with your system administrator for details.You can select Classic view for the Control Panel or select the Classic Start menu. You canalso change the way a user logs on or off.The procedure in this manual uses the method or view of the Windows XP default setting(not Classic view or Classic Start menu etc.).Resetting the passwordWindows XP has a function to reset a forgotten password.To use this function, you need to create a password reset disk beforehand following the stepsbelow.1Select [start] - [Control Panel] - [User Accounts].2Select [Prevent a forgotten password] from the [Related Tasks] menu of the account youhave logged on to, and create a password reset disk following the on-screen instructions.Store the password reset disk in a safe place.• Only the logon password for each account can be reset.The password set in the Setup Utility ( “Setup Utility”) cannot be reset.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-5.png)
![16Operation1Open the display.Starting Up/Shutting DownStarting Up2Turn your computer on.Slide the power switch and hold it for approximately one second until the power indicatorturns on before releasing it.Under the condition that both the AC adaptor and the port replicator are not con-nected, the power will not go on if the display is closed.While booting, avoid the following until the hard disk drive indicator ( ) has turnedoff.• Connecting or disconnecting the AC adaptor.• Touching the power switch.• Performing any keyboard, touch pad, touchscreen (only for models with touch-screen), or external mouse operations.• Closing the display.Once the computer is powered off, you must wait at least ten seconds before pow-ering it on again.When the CPU temperature rises, the computer may not power on to prevent theCPU from overheating. Should this happen, allow the computer to cool down thenswitch the power on again.If the computer still does not power on, contact Panasonic Technical Support.CAUTION1Pull the carrying handle forward.2Press the latch as illustrated.3Lift up the latch and open the display.Power Indicator Power Switch 123LatchThree incorrect attemptsorNo password for about a minuteThe correct password Will StartEnter your password*1 and press Enter . ( “Security Measures”) Will Not Start(Power off)If [Enter Password] is displayed*1Supervisor Password or User Password set in the Setup Utility (notthe Windows password).Enter Password [ ]POWERWhen the power is turned on in a low-temperature environment, sometimes themessage “Warming up the system. Please wait...” is displayed (up to 20 minutes) orthe battery indicator alternately blinks green and orange. This function is designedto prevent hard disk drive malfunctions that may occur at low temperatures. Waitfor the computer to start up.NOTE](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-6.png)
![18OperationShutting Down (power off your computer)To quickly resume computer operation after shutting down,The standby or hibernation function is available ( “Standby/HibernationFunctions”).When you leave the computer or interrupt your work...If you use the “Standby” or “Hibernation” function, then when you turn on thepower next time, the application software and files you were using before will bedisplayed, and you can restart the same operations immediately ( “Standby/Hibernation Functions”).NOTE1Save important data and close each application.2Select [start] - [Turn Off Computer].3Select [Turn Off].Your computer will power off automatically.Restarting your computer (without shutting down)Select [Restart].To shut down using the keyboard;Press , U , and select [Turn Off] with U .CAUTIONDo not do the following during the shutdown/restart procedure.• Connecting or disconnecting the AC adaptor.• Touching the power switch.• Performing any keyboard, touch pad, touchscreen (only for models with touch-screen), or external mouse operations.• Closing the display.4Close the display until the latch clicks into place.Starting Up/Shutting Down](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-8.png)
![20OperationReference ManualIllustrations may be difficult to view depending on the magnification. If the illustrationis too small, magnify the display.If a printer is connected, we recommend printing the pages required. The illustrationsand display samples may not be printed with a high quality.NOTEThe Reference Manual and the Important Tips can be accessed on your computer. When aprinter is connected, these manuals can also be printed.Reference ManualThe Reference Manual explains functions for you to make greater use of the computer, suchas how to add peripheral devices, how the Setup Utility works, and other useful information.(Refer to the cover of this manual for a list of the main contents included.)How to access the Reference ManualSelect [Reference Manual] in [start].Important TipsImportant Tips provides information on how to maximize use of the battery pack, which isnecessary for computing away from your home or office.<Only for models with touchscreen>It also offers helpful explanations on how to use the touchscreen more effectively.How to access the Important TipsSelect on the desktop.Important Tips can also be accessed from [start] - [All Programs] - [Panasonic] - [On-Line Manuals] - [Important Tips].When the Reference Manual or Important Tips is started up for the first time, the License Agree-ment of the Adobe Reader may be displayed. If it is displayed, after reading the agreement, select[Accept] to access the Reference Manual or Important Tips.Refer to Adobe Reader Help to use the Adobe Reader.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-10.png)
![21OperationUseful InformationEnvironmentOperation: Temperature: 5 °C to 35 °C {41 °F to 95 °F}Humidity : 30% to 80% RH (No condensation)Storage: Temperature: -20 °C to 60 °C {-4 °F to 140 °F}Humidity : 30% to 90% RH (No condensation)Usage EnvironmentHandlingThis computer has been designed so as to minimize shock to the LCD and hard disk drive, theleakage of liquid (e.g., water) on to the keyboard, etc., but no warranty is provided against suchtrouble. Therefore, as a precision instrument, be extremely careful when handling.When carrying the computer, be sure to keep to the following:Turn off the computer.Remove all external devices, cables, and PC Cards sticking out of the computer (see thefigure on the left) before transporting the computer.Do not drop or hit your computer against solid objects.Do not place the computer upright or allow it to tip over. When the computer receivesextremely strong shock after falling, the hard disk or floppy disk drive, etc., may becomeinoperable.Do not carry the computer while the display is open, or carry it by gripping the display.Do not put anything (e.g., a piece of paper) between the display and keyboard.When taking an airplane, always carry your computer with you. Never check it in withluggage. Before using the computer inside an airplane, we recommend asking the airlinesregarding their policy on this issue.Do not leave a disk in the drive while transporting your computer.When transporting spare batteries inside a package, briefcase, etc., it is recommended thatthe batteries be stored in a plastic bag.We recommend the following:Preparing a fully charged battery pack (and optional charger, if possible).Making backup copies on discs and carrying them with you.NOTEOnly use the computer within the allowable temperature range.When the computer is left powered on in a low temperature environment, set [Turn offhard disks] to [Never] in the following menu to avoid damage to the hard disk drive.[start] - [Control Panel] - [Performance and Maintenance] - [Power Options] - [PowerSchemes] Places not to use your computerSuch areas may result in damage to the computer.Areas with electronic equipmentThese areas may interfere with your display or cause your computer to produce strangesounds.Areas with extremely high/low temperaturesDo not leave things near the computer that are sensitive to heat. During operation, thecomputer may become warm.Before putting the computer away, be sure to wipe off any moisture.Even within the temperature and humidity ranges noted above, using the computer forlong periods of time in an environment with exceptionally low or high temperatures orhigh humidity may result in deterioration of the product, which can lead to a reduction inproduct life.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-11.png)
![22OperationUseful InformationMaintenanceDo not use benzene, thinner, or rubbing alcohol. Doing so may adversely affect the sur-face, e.g., discoloration. In addition, do not use commercially-available household clean-ers and cosmetics, as they may contain components harmful to the surface.Do not directly add or spray water or detergent. If liquid enters the inside of the com-puter, it may cause it to work improperly or be damaged.Display<Models with touchscreen>Use the Soft Cloth included with the computer. (For more information, refer to “SuggestionsAbout Cleaning the LCD Surface” that come with the Soft Cloth.)If the Protective Film becomes damaged, it may be time to replace your Protective Film. TheProtective Film is a disposable item. To find out the model number of your Protective Film,contact Panasonic Technical Support. (For more information, refer to the “Operating Instruc-tions” that come with the Protective Film.)<Models without touchscreen>Avoid using water when cleaning the panel. Ingredients included in water may leave residueand reduce readability of the screen.<When cleaning dust/dirt>Avoid rubbing off dust/dirt with cloth since it may leave scratch on the screen.Sweep dust/dirt with fine brush, then wipe it with “dry” soft cloth used for cleaning glasses.<When cleaning oily surface>Apply camera lens cleaner on a soft gauze and clean it with gentle force. Then, wipe with drysoft cloth used for cleaning glasses.CAUTIONAreas excluding the displayWipe these areas with a soft cloth, after applying water or detergent diluted with water to thesoft cloth and firmly wringing out excess water.Do not touch or use a touchscreen before you re-attach a Protective Film, as you mayleave a mark or a scratch on the touchscreen.CAUTIONSecurity Center/Antivirus ProtectionUse the Windows Security Center function to protect Windows from damage by computerviruses, etc.Windows Security CenterWhat is Windows Security Center?The Windows Security Center allows centralized management of Windows security infor-mation, and monitors antivirus measures and other Windows security settings to ensureoptimum safety.Use the Windows Security Center function to protect your computer from damage by vi-ruses, etc.Select [start] - [Control Panel] - [Security Center] to display the current settings for thefollowing security functions.• Windows FirewallA security system for protecting the computer from unauthorized access via the Internetor other external networks.The firewall regulates the data exchanged between the computer and the external net-work, so that only approved data can pass through.At the time of purchase, the Windows Firewall is set to be enabled.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-12.png)
![23OperationSaving Data on the Hard DiskDo not expose your computer to shock.Use care when handling your computer, shock may damage your hard disk or make yoursoftware applications and data unusable.Do not power off your computer while software applications are running or hard diskdrive indicator ( ) is on.Properly shut Windows down to avoid problems.Save all valuable data to floppy disks, etc.Backing up data to floppy disks, etc. will limit damage should trouble occur to your com-puter or should you inadvertently change or erase data.Use the security function for all important data. ( “Security Measures”)Hard Disk LockWhen the Hard Disk Lock is set to [Enable], it is impossible to read/write data from/to thehard disk when the hard disk is installed in a different computer, since a password is also setfor the hard disk. When the hard disk is returned to the original computer, you can read andwrite data as before. In this case, however, make the settings in the Setup Utility exactly thesame as they were before the hard disk was removed. (Note that this Hard Disk Lock doesnot guarantee complete protection of data.) ( “Security Measures”)Users are advised to purchase the latest versions of virus protection software and usethem regularly.We recommend you run the software:• When booting your computer.• After receiving data.We recommend that you check data received on disks or from external sources, such as datadownloaded from the Internet, e-mail, etc. (For compressed files, uncompress them beforerunning a check).Computer VirusesWindows UpdateYou can use the latest patches and service packs for Windows with the following menus.Do not apply “Driver Updates” even if a message to update a driver appears. If a driverupdate is required, contact to Panasonic Technical Support. ( page 44)[start] - [All programs] - [Windows Update]• Automatic UpdatesIf your computer is connected to the Internet, this function regularly checks whether secu-rity updates and other important updates have been made available, and automaticallyinstalls these updates in their latest conditions.• Virus ProtectionThis function regularly checks whether antivirus software has been installed in the com-puter, and whether the version of that software is the latest version available.Read the message, select (red icon) on the taskbar, and make the appropriate settings.This message, which the Windows Security Center ( page 22) displays to confirm the security-related settings regularly, will be displayed until the settings are made more properly.If the message “Your computer might be at risk” is displayedNOTEThis message does not indicate an error. You can use the computer while the message isdisplayed. However, in order to operate the computer more safely, we recommend mak-ing the appropriate measures to reduce damage from virus and other attacks, thus avoid-ing the appearance of this message.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-13.png)
![25TroubleshootingList of Error CodesWhen turning on the computer, if one of the following error codes or messages is displayed, follow the instructions shown below.If the problem persists, or if the error code or message displayed is not shown here, contact Panasonic Technical Support.Error Code/Message0211: Keyboard error0251: System CMOS checksumbad - Default configuration used0271: Check date and time set-tings0280: Previous boot incomplete- Default configuration used02B0: Diskette drive A error0613: Serial Port*1 configura-tion changed0614: Serial Port*1 config. error- device disabled*1The port name, such as A or B, isdisplayed, indicating the conflict-ing ports.Press <F2> to SetupOperating System not foundExtended RAM Module FailedActionIf an external keyboard or mouse is connected, disconnect these devices.An error has occurred in the memory that stores the Setup Utility settings. This error occurswhen the memory content is changed through some inadvertent operation by a program orother function.Run the Setup Utility and load the default values, then change the settings to the appropri-ate values as needed.If the problem persists, the internal clock battery may need to be replaced. Contact Pana-sonic Technical Support.The data and time setting are incorrect.Run the Setup Utility and set the date and time correctly.If the problem persists, the internal clock battery may need to be replaced. Contact Pana-sonic Technical Support. ( page 44)Startup has failed repeatedly, so the Setup Utility settings have been returned to their defaultvalues, and the computer has been restarted. Run the Setup Utility and load the default values, then change the settings to the appropri-ate values as needed.Disconnect the floppy disk drive and reconnect it. Make sure the drive is secured cor-rectly.I/O address and IRQ settings are in conflict.Run the Setup Utility and change the settings in [Advanced] menu so there is no portconflicts.Write down the error details and press F2 to run the Setup Utility. Confirm the settings,and change the settings to the appropriate values as needed.The OS is not properly installed on the floppy disk or the hard disk that you are trying to bootfrom.If the computer cannot be booted from the floppy disk, check the floppy disk drive toensure that the disk is in fact bootable, and change it to another if not.If the computer cannot be booted from the hard disk, confirm whether the hard disk isproperly recognized in [Information] menu of the Setup Utility.• If the hard disk is recognized, perform the reinstallation procedure.• If not, contact Panasonic Technical Support.If a device is connected to the USB port, disconnect the device, or run the Setup Utilityand set [Legacy USB Support] in [Advanced] menu to [Disable].If the extended RAM module has not been inserted properly, or if an extended RAMmodule other than one matching the specifications has been inserted, a beep will soundand the message “Extended RAM Module Failed” will be displayed when turning thepower on. In this case, turn the power off, confirm that the extended RAM module meetsthe specifications, and reinsert it. To run the Setup Utility1Restart the computer.2Press F2 while [Panasonic] boot screen is displayed soon after the computer begins the startup procedure.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-15.png)
![Troubleshooting26The power indicator or bat-tery indicator is not litThe computer does not op-erate when a USB device isconnected[Enter Password] is dis-playedPOST Startup Error(s) isdisplayedWindows startup, or an op-eration is extremely slowThe date and time are incor-rectWhen resuming from thestandby or hibernationmode, [Enter Password]does not appear even if apassword has been set in theSetup UtilityWhen the administratorpassword is forgottenWhen “Remove disks orother media. Press any keyto restart” (or a similar mes-sage) is displayed[Executing BatteryRecalibration] screen is dis-playedWhen a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem appears to berelated to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact PanasonicTechnical Support. You can use the PC Information Viewer to check the computer’s usage status. ( “Dealing withProblems (Advanced)”)Dealing with Problems (Summary) Starting UpCheck the cable connection for the AC adaptor.Check to see if a fully charged battery is properly installed.Remove the battery pack and disconnect the AC adaptor, then connect them again.The computer may not operate when certain USB devices are connected. Disconnect theUSB device, or set [Legacy USB Support] to [Disable] in [Advanced] menu of the SetupUtility.Input your Supervisor Password or User Password. If you have forgotten it, contact Pana-sonic Technical Support. ( page 44) page 25Press F9 in the Setup Utility ( “Setup Utility”). This will restore the SetupUtility’s settings to their default values (except the password settings). Then, the SetupUtility must be run once again for you to input the appropriate operating environmentsettings. (The processing speed depends on the application software used, so this opera-tion may not cause the processing speed to increase.)If you install resident software after purchasing this computer, disable the resident software.You can set the date and time using the following menu.[start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time]If you continue to experience problems, the internal battery maintaining the clock mayneed to be replaced. Contact Panasonic Technical Support. When the computer is connected to a LAN, confirm the date and time of the server. This computer will not correctly recognize the date and time starting from the year 2100A.D.Even when a password has been set in the Setup Utility, [Enter Password] does not appearwhen the computer resumes from the standby or hibernation mode.If you want to use the security function when using the standby or hibernation mode, usethe Windows password as follows:1Select the account to change in [start] - [Control Panel] - [User Accounts] and set thepassword.2Add the check mark for [Prompt for password when computer resumes from standby]in [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced].If you have created a password reset disk ( page 15), a message is displayed when youfail to correctly enter the password. Follow the message’s instructions and set the pass-word again by using the password reset disk.If you have not created a password reset disk, after reinstalling, setup Windows and thenset the password again.This means a floppy disk that does not contain system startup information has been left inthe floppy disk drive. Remove the floppy disk, and press any key.This message may appear when certain USB devices are connected. Remove the USB de-vice, or set [Legacy USB Support] in [Advanced] menu of the Setup Utility to [Disable].If the message still appears even after trying the above two measures, this may be anindication that some type of hard disk failure has occurred. Contact Panasonic TechnicalSupport.This screen appears because the Battery Recalibration was canceled before Windows wasshut down last. To start up Windows, turn off the computer by sliding the power switch,and then turn it back on again.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-16.png)
![27TroubleshootingWhen the previous item isnot the cause Starting Up (continued)Press F9 in the Setup Utility ( “Setup Utility”). This will restore the SetupUtility’s settings to their default values (except the password settings).Try removing all peripheral devices.Check a disk error using the following procedure.1Select [Local Disk(C:)] with the right button in [start] - [My Computer], and select[Properties].2Select [Tools] - [Check Now].3Select [Start] after selecting required items in [Check disk options].At startup, hold down F8 when [Panasonic] boot screen disappears*1, and release yourfinger when the Windows Advanced Options Menu is displayed. Start the computer inSafe Mode, and confirm the details of the error.*1When [Password on boot] is set to [Enable], [Enter Password] appears after the [Panasonic] bootscreen disappears. Hold down F8 soon after inputting the password and pressing Enter .No display after powering onThe power has not beenturned off, but after a cer-tain period of time, there isno displayWhen the battery pack isused, the screen is darkerthan when the AC adaptoris connectedAn afterimage appears (e.g.,green, red, and blue dots re-main on the display) or thereare dots not displaying thecorrect colorsThe screen becomes disor-deredThe external display nolonger displays properlyWhen you want to displaythe fonts or icons at a largersizeWhen there is no display to an external display,• Check your cable connection to the external display.• Confirm your display is powered on.• Check the settings for your external display.The display destination may be set to the external display.Try changing the display destination by pressing Fn + F3 .If you want to switch the display destination repeatedly by pressing Fn + F3 , makesure that the display destination has switched completely each time before pressing Fn + F3 again.Press Fn + F2 and adjust the brightness.Has the computer been set to the power-saving mode?To resume operation of your computer from the condition the power of the display is off(for energy conservation purposes), press any key unrelated to the direct triggering of aselection, like Ctrl .To save power, your computer may have automatically entered the standby mode (powerindicator blinks green) or hibernation mode (power indicator turns off). In such cases,slide the power switch.Press Fn + F2 and adjust the brightness. Note, however, that when the brightness isincreased, the battery running time will become shorter.Brightness can be set to separate levels for when the AC adaptor is connected and when itis disconnected.If an image is displayed for a prolonged period of time, an afterimage may appear. This isnot a malfunction. The afterimage will disappear when a different screen is displayed.High-precision and advanced technologies are necessary in the production of color liquidcrystal displays (color LCDs). Therefore, if 0.002% or less of the picture elements eitherfail to light or remain constantly lit (that is, more than 99.998% of elements are function-ing properly), no defect is considered to exist.The screen display may become distorted if the resolution or number of colors is changed,or if an external display is connected or disconnected while the computer is operating.Restart the computer.When an external display not compatible with the power saving mode is used with thecomputer, the display may not function correctly when the computer enters the powersaving mode. In such cases, turn off the power to the external display.Change the size of the icons, etc. using “Icon Enlarger” ( “Icon Enlarger”).To enlarge a part of the screen, use Loupe Utility ( “Loupe Utility”). Display](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-17.png)
![Troubleshooting28Dealing with Problems (Summary)During simultaneous dis-play, one of the screens be-comes disorderedWhen an a moving picturesuch as an MPEG file is be-ing played with MediaPlayer, the display destina-tion cannot be switched us-ing Fn + F3Try changing the display by pressing Fn + F3 .If you continue to experience problems, try changing the display destination in the follow-ing menu.[start] - [Control Panel] - [Other Control Panel Options] - [Intel(R) Extreme Graphics 2M] - [Devices]When the [Command Prompt] is set to “Full Screen” by pressing Alt + Enter , thepicture is displayed on one of the screens only. When the window display is restored bypressing Alt + Enter , the picture is displayed on both screens.The display destination cannot be switched while a moving picture such as an MPEG fileis playing. Stop playing the moving picture before switching the display destination. Display (continued)Windows cannot be shutdown or restarted Shutting DownIf a USB device is connected, try removing it.It may take one or two minutes to shutdown. Battery IndicatorThe red indicator lights.The red indicator blinksThe green indicator blinksThe battery indicator blinksgreen and orange alternatelyThe orange indicator blinksThe battery level is very low (the charge is approx. 9% or less).Connect the AC adaptor. You can use the computer when the battery indicator light isorange. If you do not have an AC adaptor, save your data and power off your computer.After replacing the battery pack with a fully charged one, turn your computer on.Quickly save your data and power off your computer. Remove the battery pack and dis-connect the AC adaptor, then connect them again.If the problem persists, contact Panasonic Technical Support. ( page 44) The batterypack or charging circuit may be defective.In high temperature mode, the battery is discharging to the level that corresponds to an80%*1 charge for normal temperature mode. ( “Battery Power”) Do not re-move the battery pack while the battery indicator is blinking green.*1 In high temperature mode, the level that corresponds to an 80% charge for normal temperaturemode is displayed as [100%].Warming up the system to prevent hard disk drive malfunctions at low temperature. Leaveyour computer as is. Once the allowable temperature range requirement is satisfied, yourcomputer will start automatically.Battery cannot be recharged temporarily because the internal temperature of the batterypack is outside of the acceptable temperature range for recharging. Once the allowablerange requirement is satisfied, charging begins automatically. Your computer can be usednormally in this state.](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-18.png)
![29Troubleshooting Touch Pad / Touchscreen (only for models with touchscreen)If you are using an external mouse, ensure that the external mouse has been connectedcorrectly.Restart the computer by using the keyboard (Press , U , and select [Restart] with R ).If the computer does not respond to keyboard commands, read “No response”( page 30).When the Microsoft® IntelliMouse™ Wheel mode or the original mode is set for the touchpad, only scroll operations are possible for the right part or bottom part of the touch pad.In this case, cursor operations are possible by using the work surface excluding the rightpart or bottom part. When no mode is set, the entire surface of the touch pad can be usedfor cursor operations.Has the Setup Utility been used to set [Touch Pad] to [Enable]?When external mouse drivers are installed (e.g., Intellimouse), the touch pad may not beused.Has the touch pad driver been properly installed?As a result of the physical characteristics of the touchscreen, sometimes the position of thestylus does not match the position of the cursor on the screen. This is not a malfunction.Perform [Calibration] ( page 13).Has the Setup Utility been used to set [Touchscreen] to [Enable]?When mouse drivers are installed (i.e. IntelliMouse), the touchscreen is unable to be used.Has the touchscreen driver been properly installed?The cursor cannot be con-trolled properlyThe cursor does not move inscrolling area of the touchpadUnable to input using thetouch padUnable to point correctlywith the stylus included withthe computerUnable to input by touchingthe displayThe Reference Manual isnot displayedIs Adobe Reader installed?If you have uninstalled Adobe Reader, install using the following procedures.1Select [start] - [Run], input [c:\util\reader\AdbeRdr60_enu_full.exe], then select [OK].Install Adobe Reader by following the instructions on the screen.2Update Adobe Reader to its latest version.If your computer is connected to the Internet, start up Adobe Reader and select [Help]- [Update].If your computer is not connected to the Internet, select [start] - [Run], input[c:\util\reader\Acro-Reader_6.0.2_Update.exe], then select [OK]. Reference ManualSome applications may notwork properlyWhen switching to a different user with the Fast User Switching function, the followingproblems may occur.• Some applications may not work properly.• Key combinations with the Fn key may not work.• It may not be possible to set the settings of the display.• A serial mouse may not work.• <Only for models with wireless LAN>Wireless LAN may not work.In this case, log off all users without using Fast User Switching function, and try theoperation once more. If the problem persists, restart the computer. Fast User Switching function](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-19.png)
![Troubleshooting30Dealing with Problems (Summary) OthersPress Ctrl + Shift + Esc to open Task Manager and close the software applicationwhich is not responding.Is there an input screen (e.g., password input screen at startup) hidden behind anotherwindow? Use Alt + Tab to check for other windows being displayed.After shutting down by sliding the power switch for more than four seconds, slide thepower switch to power on and open the application again.If the program no longer works normally, delete the program using the following menu.Then reinstall the program.[start] - [Control Panel] - [Add or Remove Programs]Some video files use a Codec that is not installed as a standard. In these cases, if you playback the video file after connecting to the Internet, the Codec may be downloaded auto-matically, allowing you to play back the file.If you cannot start up a program or share files, this may be because the “Firewall (Win-dows Firewall)” in the “Windows Security Center” is set to be enabled.If this function is set to be enabled, damage from viruses and other attacks is reduced, butsome programs and functions cannot be operated.To use the program or to share files or printers:You can use programs or other functions without the effects of the Windows Firewall byregistering them as an exception in the Windows Firewall settings (it is not necessary todisable the Windows Firewall).Note, however, that if a program is registered as an exception, there is a risk of damagefrom viruses or other attacks. Before registering a program as an exception, confirm theprogram’s safety with the manufacturer or other reliable source.1Select [start] - [Control Panel] - [Security Center] - [Windows Firewall].2Select [Exceptions].3To register a network game or other programs as an exception:Select [Add Program], select the program, and select [OK].To set access through a specified port as an exception:Select [Add Port], set the port, and select [OK].To set a file or printer as an exception:Add the check mark for [File and Printer Sharing].4Confirm that there is a check mark for the item to be set as an exception, and select [OK].The Windows Firewall is a security function designed to protect your computer fromunauthorized access via the Internet and other external networks.The firewall regulates the data exchanged between the computer and the external network,so that only approved data can pass through. We recommend that you use your computerwith the Firewall enabled to minimize damage from viruses and other malicious attacks.When installing additional commercially available firewall software, we recommend thatyou disable the Windows Firewall settings, as the new software may interfere with theWindows Firewall functions.For details, refer to the manual accompanying the firewall software to be installed.Only Windows Update programs with a high level of priority will be automatically down-loaded (or installed).Update programs with a comparatively low level of importance will not be downloaded(or installed) automatically. Check regularly whether new update programs have becomeavailable.The Security Center warning function will not operate if you are using a network domain,for example at a company.No responseWhen trying to play backvideo files using Windows®Media Player, the message[Codec required] appears,and the file cannot be playedbackCannot start a network-used program, or cannotshare files or printersIs it necessary to enable theWindows Firewall?When “Automatic Updates”is enabled, will all updatesbe downloaded (or in-stalled)?Security Center warningfunction does not operate](https://usermanual.wiki/Panasonic-of-North-America/9TGCF-291A.Users-Manual-2/User-Guide-507410-Page-20.png)