Panasonic of North America 96NKX-TH102 2.4 GHz Expandable Cordless Phone System User Manual THA12 THA17
Panasonic Corporation of North America 2.4 GHz Expandable Cordless Phone System THA12 THA17
Contents
- 1. Exhibit H for User Manual
- 2. Amended User Manual
- 3. Amended summary pages User Manual for ACJ96NKX TH102
- 4. Amended summary pages User Manual for ACJ96NKX THA12
Amended summary pages User Manual for ACJ96NKX THA12
![Please read these Operating Instructions before using the unit and save for future reference.For assistance, visit our website:http://www.panasonic.com/phonehelp for customers in the U.S.A. or Puerto Rico.This handset is an accessory handset for use with the KX-TH102 base unit. You must register this handset with your base unit before it can be used.Charge the handset battery for 6 hours before initial use.Home Communication SystemCordless Video Camera HandsetModel No. KX-THA12Home Communication SystemCordless Video Camera Handset with TV outputModel No. KX-THA17Operating InstructionsTHA12_THA17.book Page 1 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-1.png)
![Table of Contents2For assistance, please visit http://www.panasonic.com/phonehelpIntroductionFeature highlights. . . . . . . . . . . . . . . . . . 3Accessory information . . . . . . . . . . . . . . 5Expanding your phone system . . . . . . . . 6Important safety instructions . . . . . . . . . 9For best performance . . . . . . . . . . . . . . 11PreparationSetting up the handset . . . . . . . . . . . . . 12Battery charge . . . . . . . . . . . . . . . . . . . 13Battery replacement . . . . . . . . . . . . . . . 14Controls . . . . . . . . . . . . . . . . . . . . . . . . 15Display . . . . . . . . . . . . . . . . . . . . . . . . . 18Symbols used in these operating instructions . . . . . . . . . . . . . . . . . . . . . . 19Registering the unit . . . . . . . . . . . . . . . 20Setting the unit before use . . . . . . . . . . 21C Making/Answering CallsMaking calls . . . . . . . . . . . . . . . . . . . . . 22Answering calls . . . . . . . . . . . . . . . . . . 23Useful features during a call. . . . . . . . . 23Using the other line during a call . . . . . 25d PhonebookHandset phonebook . . . . . . . . . . . . . . . 26G Caller ID ServiceUsing Caller ID service. . . . . . . . . . . . . 29Caller list. . . . . . . . . . . . . . . . . . . . . . . . 30u Video CallsVideo call feature . . . . . . . . . . . . . . . . . 32Video call settings . . . . . . . . . . . . . . . . 35IntercomIntercom feature . . . . . . . . . . . . . . . . . . 36Transferring a call. . . . . . . . . . . . . . . . . 37Conference calls. . . . . . . . . . . . . . . . . . 38Call share . . . . . . . . . . . . . . . . . . . . . . . 39F MonitoringMonitoring feature . . . . . . . . . . . . . . . . 40Audio monitor . . . . . . . . . . . . . . . . . . . . 40View monitor. . . . . . . . . . . . . . . . . . . . . 41v Handset Camera FeatureTaking a picture . . . . . . . . . . . . . . . . . . 46Picture gallery. . . . . . . . . . . . . . . . . . . . 46h Programmable SettingsRinger settings . . . . . . . . . . . . . . . . . . . 48Display settings . . . . . . . . . . . . . . . . . . 50Other settings . . . . . . . . . . . . . . . . . . . . 51Registering the unit. . . . . . . . . . . . . . . . 54i Answering SystemAnswering system feature . . . . . . . . . . 55Listening to messages using the handset55Using a Cellular Phone with this UnitConfiguring a cellular phone . . . . . . . . . 57Making/answering calls using a cellular line . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Useful InformationWall mounting. . . . . . . . . . . . . . . . . . . . 60Headset (Optional) . . . . . . . . . . . . . . . . 61Error messages . . . . . . . . . . . . . . . . . . 62Troubleshooting . . . . . . . . . . . . . . . . . . 64FCC and other information . . . . . . . . . . 68Specifications . . . . . . . . . . . . . . . . . . . . 70Warranty . . . . . . . . . . . . . . . . . . . . . . . . 71Customer services . . . . . . . . . . . . . . . . 73Direct commands chart/programming index . . . . . . . . . . . . . . . . . . . . . . . . . . . 74IndexIndex. . . . . . . . . . . . . . . . . . . . . . . . . . . 77THA12_THA17.book Page 2 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-2.png)
![IntroductionFor assistance, please visit http://www.panasonic.com/phonehelp 3Feature highlightsThank you for purchasing the Panasonic Home Communication System Cordless Video Camera Handset/Home Communication System Cordless Video Camera with TV output.Important:LFor information about the other compatible Panasonic units, see page 5.LIn these operating instructions, the cordless video camera handset and cordless video camera handset with TV output are referred to as the “handset”.Telephone featuresN2 line telephoneWhile one line is in use, you can make or answer a call using the other line.NVideo callsThe handset allows you and the person you are talking to to see each other in real time during an outside call (page 32).NAudio monitor (between handset and base unit/handsets)You can listen to the audio in the room where the handset or base unit is located (page 40).NView monitor (between cordless camera and handset)The handset allows you to view the room where the cordless camera is located (page 41).NHandset cameraYou can use the handset’s built-in camera to take pictures (page 46). These pictures can be used for the phonebook, as wallpaper, and as privacy images for the handset.NCustomize ringYou can connect an audio device to the handset using the audio cable included with your base unit and record songs to be used as the handset ringer tone (page 48).NCellular convergenceThis feature allows you to save on phone charges by using the handset and base unit to make or answer calls using the cellular line of a connected Bluetooth-compatible cellular phone (page 57).THA12_THA17.book Page 3 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-3.png)
![Introduction4For assistance, please visit http://www.panasonic.com/phonehelpMULTI TALK V softwareThe CD-ROM included with your base unit contains the MULTI TALK V Utility suite. The suite consists of the following utilities. Refer to the included “Installation Guide for MULTI TALK V Software” for installation details.NMULTI TALK V USB UtilityAllows you to use your computer to:– Add, edit, erase, and backup phonebook entries– Send images and melodies stored in your computer to your phone– Play, erase, and save answering system messages– Change phone settings– Connect to the Internet or to another computer using a MULTI TALK V phoneNMULTI TALK V Camera UtilityAllows you to use your computer to register a cordless camera in order to view cordless camera images with a web browser.NMULTI TALK V Printing UtilityAllows you to use your computer to register a KX-THA16 (sold separately) in order to print images from the KX-THA16 to your computer’s printer.THA12_THA17.book Page 4 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-4.png)
![IntroductionFor assistance, please visit http://www.panasonic.com/phonehelp 5Accessory informationIncluded partsOther additional/replacement accessoriesLTo order these accessories, call 1-800-332-5368.TTY users (hearing or speech impaired users) can call 1-866-605-1277.Note:LYou can expand your phone system by registering additional compatible Panasonic units (page 6).AHandset ABattery(Order No. HHR-P104)AHandset cover(Order No. PQKK10593Z1)ACharger for handset– Charger:(Order No. PQLV30039ZS)– AC adaptor:(Order No. PQLV203Z)AAudio cable(Order No. PQJA10172Z)ATV-out cable(Order No. XXXXXXXXXX)Accessory item Order numberRechargeable nickel metal hydride (Ni-MH) batteryHHR-P104Headset KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA91, KX-TCA92, KX-TCA98THA12_THA17.book Page 5 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-5.png)
![Introduction6For assistance, please visit http://www.panasonic.com/phonehelpExpanding your phone systemYou can expand the phone system by adding the following units.LTo order these units, call 1-800-332-5368.TTY users (hearing or speech impaired users) can call 1-866-605-1277.Note:LThe following units can be registered to a single base unit:– Handsets (KX-THA11/KX-THA12/KX-THA16/KX-THA17): max. 8– Other units (KX-THA13/KX-THA14/KX-THA15 and a maximum of 5 Bluetooth featured cellular phones and headsets): max. 10Additional handset For monitoringCordless handset:KX-THA11(Monochrome display type)Cordless camera:KX-THA13For data linkCordless video camera handset:KX-THA12(Color display type)USB adaptor:KX-THA14Expanding your rangeCordless video camera handset with TV output:KX-THA17(Color display type with audio/video outlet jack)Range extender:KX-THA15Cordless video camera station:KX-THA16(Large color display type)THA12_THA17.book Page 6 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-6.png)
![IntroductionFor assistance, please visit http://www.panasonic.com/phonehelp 7Various features using the optional unitsVideo callView monitorCellular convergence (compatible with Bluetooth)This feature allows you and the person you are talking to to see each other in real time for an outside call using the handsets.If you have additional units (A, B), you can also make a video call during an intercom call.AKX-THA12/KX-THA17BKX-THA16This feature allows you to view the room where the cordless camera (A) is located from the units (B, C).You can also view the room between the units (B, C).AKX-THA13BKX-THA12/KX-THA17CKX-THA16This feature allows you to save on phone charges by using your unit (A, B, C and the base unit) to make or answer calls using the cellular line of a connected Bluetooth-compatible cellular phone.AKX-THA11BKX-THA12/KX-THA17CKX-THA16Your homeABCA BYour cellular phoneBACTHA12_THA17.book Page 7 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-7.png)
![Introduction8For assistance, please visit http://www.panasonic.com/phonehelpData link featureRange extensionVideo call using TVThis feature allows you to access the Internet or another computer by connecting the units (A, B, C) or a USB adaptor (D) to your computer.AKX-THA11BKX-THA12/KX-THA17CKX-THA16DKX-THA14By using a range extender (A), you can extend the usage area of the units (B, C, D, E, F).AKX-THA15BKX-THA11CKX-THA12/KX-THA17DKX-THA16EKX-THA13FKX-THA14This feature allows you to use your TV to see the other person during a video call.AKX-THA17ABCDECDBAFYour homeATVTHA12_THA17.book Page 8 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-8.png)
![IntroductionFor assistance, please visit http://www.panasonic.com/phonehelp 9Important safety instructionsWhen using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.1. Read and understand all instructions.2. Follow all warnings and instructions marked on the product.3. Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a moist cloth for cleaning.4. Do not use the product near water, for example near a bathtub, wash bowl, kitchen sink, etc.5. Place the product securely on a stable surface. Serious damage and/or injury may result if the product falls.6. Do not cover slots and openings on the product. They are provided for ventilation and protection against overheating. Never place the product near radiators, or in a place where proper ventilation is not provided.7. Use only the power source marked on the product. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.8. Do not place objects on the power cord. Install the product where no one can step or trip on the cord.9. Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.10. Never push any objects through slots in the product. This may result in the risk of fire or electric shock. Never spill any liquid on the product.11. To reduce the risk of electric shock, do not disassemble the product. Take the product to an authorized service center when service is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used.12. Unplug the product from power outlets and refer servicing to an authorized service center when the following conditions occur:A. When the power cord is damaged or frayed.B. If liquid has been spilled into the product.C. If the product has been exposed to rain or water.D. If the product does not work normally by following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorized service center.E. If the product has been dropped or physically damaged.F. If the product exhibits a distinct change in performance.13. During thunderstorms, avoid using telephones except cordless types. There may be a remote risk of an electric shock from lightning.14. Do not use the product to report a gas leak, when in the vicinity of the leak.SAVE THESE INSTRUCTIONSCAUTION:InstallationLDo not touch the plug with wet hands.LThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.BatteryTo reduce the risk of fire or injury to persons, read and follow these instructions.LUse only the battery(ies) specified.THA12_THA17.book Page 9 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-9.png)
![Introduction10 For assistance, please visit http://www.panasonic.com/phonehelpLDo not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions.LDo not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.LExercise care when handling the battery(ies). Do not allow conductive materials such as rings, bracelets or keys to touch the battery(ies), otherwise a short circuit may cause the battery(ies) and/or the conductive material to overheat and cause burns.LCharge the battery(ies) provided, or identified for use with the product only, in accordance with the instructions and limitations specified in this manual.WARNING:LTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.LUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact the Panasonic Call Center at 1-800-211-PANA (7262).MedicalLConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 2.4 GHz to 2.48 GHz, and the power output is 125 mW (max.).) Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.THA12_THA17.book Page 10 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-10.png)
![IntroductionFor assistance, please visit http://www.panasonic.com/phonehelp 11For best performanceNoiseThis unit communicates using radio waves.For maximum distance and noise-free operation, we recommend the following:LPlacing the product away from electrical appliances.LIf you use the handset near a microwave oven which is being used, noise may be heard. Move away from the microwave oven and closer to the base unit.LIf you use the handset near another cordless phone’s base unit, noise may be heard. Move away from the other cordless phone’s base unit and closer to your base unit.EnvironmentLKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.LThe product should be kept free from excessive smoke, dust, high temperature, and vibration.LThe product should not be exposed to direct sunlight.LDo not place heavy objects on top of the product.LWhen you leave the product unused for a long period of time, unplug the product from the power outlet.LThe product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 °C (41 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.LThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.LOperating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.Routine careLWipe the outer surface of the product with a soft moist cloth. Do not use benzine, thinner, or any abrasive powder.THA12_THA17.book Page 11 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-11.png)
![PreparationFor assistance, please visit http://www.panasonic.com/phonehelp 15ControlsHandsetACamera lensBMIC (Microphone)CDisplayDSoft keys (F1, F2, F3)ENavigator keyF{s} (SP-PHONE)GSpeakerHHeadset jack/Audio jackIHeadset jack/AUDIO OUT/VIDEO OUT jackJ{MUTE} {CLEAR}K{OFF}LReceiverM{C} (TALK)N{*} (TONE)O{PAUSE} {REDIAL}PUSB portQ{HOLD} {INTERCOM}R{FLASH} {CALL WAIT}SCharge contactsCADEFJKGSQRPKMNOBLBKX-THA17KX-THA12HITHA12_THA17.book Page 15 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-12.png)
![Preparation16 For assistance, please visit http://www.panasonic.com/phonehelpAdjusting the camera lens angleAim the camera lens by rotating the lens forward or backward.Connecting the USB cable to the handsetBy connecting the USB cable to the USB port, you can:– use MULTI TALK V USB Utility with your computer.– access to the Internet (broadband or dial up) with your computer.– view the images through the cordless camera with your computer.– update your phone’s firmware.THA12_THA17.book Page 16 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-13.png)
![PreparationFor assistance, please visit http://www.panasonic.com/phonehelp 17Connecting the handset to your TV (KX-THA17 only)By connecting the handset to your TV using the included TV-out cable, you can use your TV to view images that are displayed on the handset. Using this feature, video calls, view monitor sessions, and images in the picture gallery can be displayed on your TV.Important:LIn order to use this feature, you must connect the handset to your TV with the included TV-out cable before you start a video call, view monitor session, or enter the picture gallery. Connect the handset to your TV using included TV-out cable.LMake sure that the TV-out cable is connected to the same color of the TV jack.– To start a video call, see page 32.– To start a view monitor session, see page 41.– To view the images in the picture gallery, see page 46.ChargerACharge contactsBCHARGE indicatorTV out cableTVABTHA12_THA17.book Page 17 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-14.png)
![Useful Information68 For assistance, please visit http://www.panasonic.com/phonehelpFCC and other informationWHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:1) Remain on the line and briefly explain to the dispatcher the reason for the call.2) Perform such activities in the off-peak hours, such as early morning or late evenings.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Privacy of communications may not be ensured when using this phone.CAUTION:Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.– Consult the dealer or an experienced radio/TV technician for help.Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference.FCC RF Exposure Warning:The product complies with FCC radiation exposure limits set forth for an uncontrolled environment. The handset must not be colocated or operated in conjunction with any other antenna or transmitter.Responsible party:Panasonic Corporation of North AmericaOne Panasonic Way, Secaucus, New Jersey 07094Phone number: 1-800-211-PANA (7262)FCC Warning:To ensure compliance with FCC emissions limits, use only the included USB cable with the ferrite core when connecting the unit to a computer.THA12_THA17.book Page 68 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-15.png)
![Useful InformationFor assistance, please visit http://www.panasonic.com/phonehelp 69NoticeTHA12_THA17.book Page 69 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-16.png)
![Useful Information70 For assistance, please visit http://www.panasonic.com/phonehelpSpecificationsGeneralKX-THA12/KX-THA17ChargerNote:LDesign and specifications are subject to change without notice.LThe illustrations in these instructions may vary slightly from the actual product.TrademarksLBluetooth is a registered trademark of Bluetooth SIG, Inc.Operating environment 5 °C – 40 °C (41 °F – 104 °F)Frequency 2.4 GHz – 2.48 GHzBluetooth compliance Bluetooth specification 1.1 and 1.2Dimensions Approx. height 171 mm x width 51 mm x depth 51 mm(611/16 inches x 2 inches x 2 inches)Mass (Weight) Approx. 220 g (0.49 lb.)Power consumption Standby: Approx. 2.6 WMaximum: Approx. 5.5 WPower output 125 mW (max.)Power supply Ni-MH battery (3.6 V, 830 mAh)Built-in cameraNumber of pixels300,000 pixel (1/5 inch CMOS sensor)Illuminance 10 luxFocus Fixed 0.1 m (315/16 inches) – InfinityViewing angle Horizontal angle: Approx. 38°Vertical angle: Approx. 30°Video system ITU-T Standard H.324Resolution Image size (QCIF) 176 x 144 pixelsDimensions Approx. height 64 mm x width 88 mm x depth 99 mm(217/32 inches x 315/32 inches x 329/32 inches)Mass (Weight) Approx. 120 g (0.26 lb.)Power consumption Standby: Approx. 1.0 WMaximum: Approx. 4.0 WPower supply AC adaptor (120 V AC, 60 Hz)THA12_THA17.book Page 70 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-17.png)
![Useful InformationFor assistance, please visit http://www.panasonic.com/phonehelp 73Customer servicesCustomer Services DirectoryObtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:http://www.panasonic.com/consumersupportor, contact us via the web at:http://www.panasonic.com/contactinfoYou may also contact us directly at: 1-800-211-PANA (7262),Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.TTY users (hearing or speech impaired users) can call 1-877-833-8855.TTY users (hearing or speech impaired users) can call 1-866-605-1277.Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:http://www.pasc.panasonic.comor, send your request by E-mail to:npcparts@us.panasonic.comYou may also contact us directly at:1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.)Panasonic Services Company20421 84th Avenue South, Kent, WA 98032(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)Accessory PurchasesService in Puerto RicoPanasonic Puerto Rico, Inc.San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985Phone (787)750-4300, Fax (787)768-2910THA12_THA17.book Page 73 Thursday, September 8, 2005 1:32 PM](https://usermanual.wiki/Panasonic-of-North-America/96NKX-TH102.Amended-summary-pages-User-Manual-for-ACJ96NKX-THA12/User-Guide-595453-Page-18.png)