Panasonic of North America 96NKX-MB2061 Multi-Function Laser Printer with Facsimile and 1.9 GHz DECT Base User Manual information guide

Panasonic Corporation of North America Multi-Function Laser Printer with Facsimile and 1.9 GHz DECT Base information guide

Contents

user manual information guide

Important Information GuideMulti-Function PrinterModel No. KX-MB2060 KX-MB2061Do NOT connect the unit to a computer with the USB cable until prompted to do so during the setupof Multi-Function Station (CD-ROM).12For hearing or speech impaired TTY users, TTY: 1-877-833-8855For support: (for customers in the U.S.A. or Puerto Rico)— VISIT www.panasonic.com/help— E-MAIL www.panasonic.com/contactinfoPlease register your product:http://www.panasonic.com/prodregAccessory information:To ensure that the unit operates properly, we recommend the use of Panasonic toner and drum cartridges.N Replacement accessory– Toner cartridgeL Model No. (Part No.): KX-FAT461– Drum cartridgeL Model No. (Part No.): KX-FAD462– Rechargeable batteriesL Model No. (Part No.): HHR- 4DPAN Optional accessory– Additional digital cordless handsetL Model No. (Part No.): KX-TGA651– HeadsetL Model No. (Part No.): KX-TCA60, KX-TCA93, KX-TCA94, KX-TCA400, KX-TCA430Important:L To use cordless handset features with KX-MB2060, please purchase an additional digital cordless handset.To place an order online (for customers in the U.S.A. or Puerto Rico)Visit our web site:http://www.panasonic.com/mfpsuppliesL For questions regarding online orders:E-mail: customerservice@shop.us.panasonic.comTelephone: (800) 405-0652To place an order by faxFax: (800) 237-9080Include:– your name, shipping address and telephone number– credit card type, number, expiration date and your signature– part number and quantityTo place an order by telephoneTelephone: (800) 332-5368(Monday - Friday 9 am to 9 pm, EST.)The supplied Setup CD-ROM provides the Operating Instructions in PDF format with a detailed description on how to use the unit. Adobe® Reader® is required to view them. Please read before using the unit and save the CD-ROM for future reference.Language selection:You can select a desired language.L Base unit: The voice guidance, display and reports will be in the selected language. The default setting is English. If you want to change the setting, see the operating instructions (feature #110 and feature #112).L Cordless handset: The display will be in the selected language. The default setting is English. If you want to change the setting, see the operating instructions.
User record (for your future reference)Date of purchaseSerial number (found on the rear of the unit)Retailer’s/Dealer’s name and addressRetailer’s/Dealer’s telephone numberAttach your sales receipt here.Note:RSave the original carton and packing materials for futureshipping and transportation of the unit.RAfter unpacking the product, take care of the packing materialsand/or power plug cap appropriately.Caution:RWhen you operate this product, the power outlet shouldbe near the product and easily accessible.RThis product contains a CR Coin Cell Lithium Battery whichcontains Perchlorate Material - special handling may apply.See www.dtsc.ca.gov/hazardouswaste/perchlorateRThe Telephone Consumer Protection Act of 1991 makes itunlawful for any person to use a computer or other electronicdevice, including fax machines, to send any message unlesssuch message clearly contains in a margin at the top or bottomof each transmitted page or on the first page of thetransmission, the date and time it is sent and an identificationof the business or other entity, or other individual sending themessage and the telephone number of the sending machineor such business, other entity, or individual. (The telephonenumber provided may not be a 900 number or any othernumber for which charges exceed local or long-distancetransmission charges.)In order to program this information into your fax machine, youshould complete the instructions from the operatinginstructions.ENERGY STAR:RAs an ENERGY STAR® Partner, Panasonic has determinedthat this product meets the ENERGY STAR guidelines forenergy efficiency. ENERGY STAR is a U.S. registered mark.Trademarks:RAdobe and Reader are either registered trademarks ortrademarks of Adobe Systems Incorporated in the UnitedStates and/or other countries.RAll other trademarks identified herein are the property of theirrespective owners.Copyright:RThis material is copyrighted by Panasonic System NetworksCo., Ltd., and may be reproduced for internal use only. All otherreproduction, in whole or in part, is prohibited without thewritten consent of Panasonic System Networks Co., Ltd.© Panasonic System Networks Co., Ltd. 2010Table of Contents1.1 For your safety 21.2 Important safety instructions 41.3 Illegal copies 41.4 Turning the power ON 51.5 Selecting the operation mode (Scan/Copy/Fax) 51.6 Setting the original 51.7 Display messages 51.8 FCC and Other Information 71.9 Limited Warranty (United States and PuertoRico)91.10 Customer Services directory 101.1 For your safetyTo prevent severe injury and loss of life/property, read thissection carefully before using the unit to ensure proper andsafe operation of your unit.1.1.1 WARNINGPower and ground connectionRUnplug this unit from power outlets if it emits smoke, anabnormal smell or makes unusual noise. These conditions cancause fire or electric shock. Confirm that smoke has stoppedand contact an authorized service center.2Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help1. . Important Information1. Important Information
RUse only the power source marked on the unit. If you are notsure of the type of power supplied to your home, consult yourretailer/dealer or local power company.RFor safety purposes this unit is equipped with a grounded plug.If you do not have this type of outlet, please have one installed.Do not ignore this safety feature by tampering with the plug.RDo not place objects on the power cord. Install the unit whereno one can step or trip on the cord.RDo not overload power outlets and extension cords. This canresult in the risk of fire or electric shock.RCompletely insert the AC adaptor/power plug into the poweroutlet. Failure to do so may cause electric shock and/orexcessive heat resulting in a fire.RRegularly remove any dust, etc. from the AC adaptor/powerplug by pulling it from the power outlet, then wiping with a drycloth. Accumulated dust may cause an insulation defect frommoisture, etc. resulting in a fire.RNever touch the plug with wet hands. There is a danger ofelectric shock.InstallationRPlace the unit securely on a stable, level surface. Seriousdamage and/or injury may result if the unit falls.RTo prevent the risk of fire or electrical shock, do not exposethis product to rain or any type of moisture.RUse this unit in a well ventilated area. Particularly, if you will beusing the unit for extended periods of time or will be printing inlarge volumes, be sure to ventilate the room sufficiently.Operating safeguardsRTurn the power switch OFF before cleaning. Do not use liquidor aerosol cleaners.RDo not cover slots and openings on the unit. They are providedfor ventilation and protection against overheating. Never placethe unit near radiators, or in a place where proper ventilationis not provided.RNever push any objects through slots in this unit. This mayresult in the risk of fire or electric shock. Never spill any liquidon the unit.RTo reduce the risk of electric shock, do not disassemble thisunit. Take the unit to an authorized service center when serviceis required. Opening or removing covers may expose you todangerous voltage or other risks. Incorrect reassembly cancause electric shock when the unit is subsequently used.RFollow all warnings and instructions marked on this unit.RDo not spill liquids (detergents, cleansers, etc.) onto thetelephone line cord plug, or allow it to become wet at all. Thismay cause a fire. If the telephone line cord plug becomes wet,immediately pull it from the telephone wall jack, and do not use.RUnplug this unit from power outlets and refer servicing to anauthorized service center when any of the following conditionsoccur:– If the power cord is damaged or frayed.– If the unit has been exposed to rain or water, or liquid hasbeen spilled into the unit. Do not use a microwave oven tospeed up the drying process of any parts of the unit(including the cordless handset) to avoid permanentdamage.– If the unit does not work normally by following the operatinginstructions. Adjust only controls covered by the operatinginstructions. Improper adjustment may require extensivework by an authorized service center.– If the unit has been dropped or physically damaged.– If the unit exhibits a distinct change in performance.USB cable/LAN cableRTo assure continued emission limit compliance:– use only shielded USB cable (Example: Hi-Speed USB 2.0certified cable).– use only shielded LAN cable (Category 5 (Cat-5) Ethernetcable).Cordless handset communicationRUnplug from power outlets and never touch the inside of theproduct if its casing has been broken open.RDo not place or use this product near automatically controlleddevices such as automatic doors and fire alarms. Radio wavesemitted from this product may cause such devices tomalfunction resulting in an accident.RDo not allow the AC adaptor or telephone line cord to beexcessively pulled, bent or placed under heavy objects.RConsult the manufacturer of any personal medical devices,such as pacemakers or hearing aids, to determine if they areadequately shielded from external RF (radio frequency)energy. (The product operates in the frequency range of 1.92GHz to 1.93 GHz, and the RF transmission power is 115 mW(max.).)RDo not use the product in health care facilities if any regulationsposted in the area instruct you not to do so. Hospitals or healthcare facilities may be using equipment that could be sensitiveto external RF energy.1.1.2 CAUTIONInstallation and relocationRAfter moving the unit from cold areas to warmer areas, waitapproximately 30 minutes before turning on the power switchto allow the unit to adjust to the ambient temperature. If thepower switch is turned on too soon after a sudden climatechange, condensation may form inside the unit, causingmalfunction.RNever turn the unit upside down or sideways when moving it.RNever install telephone wiring during a lightning storm.RNever install telephone jacks in wet locations unless the jackis specifically designed for wet locations.RNever touch uninsulated telephone wires or terminals unlessthe telephone line has been disconnected at the networkinterface.RUse caution when installing or modifying telephone lines.RDo not position the unit in a location where it is unstable orsubject to vibrations.Operating safeguardsRWhen opening/closing the top cover, hold the indentations onboth sides of the unit (A).Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help 31. Important Information
– To prevent injuries, be careful not to put your hands underthe top cover.AALaser radiationRThe printer of this unit utilizes a laser. Use of controls oradjustments or performance of procedures other than thosespecified herein may result in hazardous radiation exposure.See the operating instructions for the Laser diodes properties.Fuser unitRDuring or immediately after printing, the fuser unit gets hot.This is normal. Do not touch the fuser unit.Note:RThe area near the output tray may also get warm. This isnormal.Toner cartridgeRAvoid ingestion, inhalation, eye or skin contact.– If ingestion occurs, drink several glasses of water to dilutestomach contents.– If inhalation occurs, exit the area immediately into the freshair.– If skin contact occurs, wash thoroughly with soap and coldwater, then air dry. Do not use hot water or hair dryer.– If eye contact occurs, flush thoroughly with water.– In all cases, seek medical treatment if adverse symptomsoccur.Cordless handset communicationRDo not mix old and new batteries.RDo not open or mutilate the battery(ies). Released electrolytefrom the battery(ies) is corrosive and may cause burns or injuryto the eyes or skin. The electrolyte is toxic and may be harmfulif swallowed.RExercise care when handling the battery(ies). Do not allowconductive materials such as rings, bracelets or keys to touchthe battery(ies), otherwise a short circuit may cause thebattery(ies) and/or the conductive material to overheat andcause burns.RCharge the battery(ies) provided with or identified for use withthis product only in accordance with the instructions andlimitations specified in the operating instructions.ROnly use a compatible charger to charge the battery(ies). Donot tamper with the charger. Failure to follow these instructionsmay cause the battery(ies) to swell or explode.RThe AC adaptor is used as the main disconnect device. Ensurethat the AC outlet is installed near the unit and is easilyaccessible.RThis unit is unable to make calls when:– the cordless handset batteries need recharging or havefailed.– there is a power failure.1.2 Important safety instructionsWhen using this unit, basic safety precautions should always befollowed to reduce the risk of fire, electric shock, or personal injury.1. Do not use this unit near water, for example near a bathtub,wash bowl, kitchen sink, etc.2. During thunderstorms, avoid using telephones except cordlesstypes. There may be a remote risk of an electric shock fromlightning.3. Do not use the telephone of this unit (if so equipped) to reporta gas leak, when in the vicinity of the leak.Cordless handset1. Use only the power cord and batteries indicated in theoperating instructions. Do not dispose of the battery(ies) in afire. They may explode. Check with local codes for possiblespecial disposal instructions.Attention:A nickel metal hydride battery that is recyclable powers the productyou have purchased.Please call 1-800-8-BATTERY (1-800-822-8837) for informationon how to recycle this battery.SAVE THESE INSTRUCTIONS1.3 Illegal copiesRIt is unlawful to make copies of certain documents.Copying certain documents may be illegal in your country.Penalties of fines and/or imprisonment may be imposed onthose found guilty. The following are examples of items thatmay be illegal to copy in your country.– Currency– Bank notes and checks– Bank and government bonds and securities– Passports and identification cards– Copyright material or trademarks without the consent ofthe owner4Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help1. Important Information
– Postage stamps and other negotiable instrumentsThis list is not inclusive and no liability is assumed foreither its completeness or accuracy. In case of doubt,contact your legal counsel.Notice:RInstall your machine near a supervised area to prevent illegalcopies from being made.1.4 Turning the power ONTurn the power switch to the ON position (A).A1.5 Selecting the operation mode (Scan/Copy/Fax)You can select the desired mode by pressing one of the followingbuttons.–MScanN: Select this mode when using the unit as a scanner.–MCopyN: Select this mode when using the unit as a copier.–MFaxN: Select this mode when using the unit as a fax machine.1.6 Setting the original1.6.1 Using the scanner glassAB1Open the document cover (A).2Place the document FACE DOWN on the scanner glass (B),aligning the top left of the document with the corner where the mark is positioned.3Close the document cover.1.6.2 Using the automatic document feederA1Insert the document (up to 20 pages) FACE UP into the feederuntil a single beep is heard.2Adjust the width of the document guides (A) to fit the actualsize of the document.1.7 Display messagesTo indicate the unit’s status, one or more of the following messageswill appear on the display. See the operating instructions for details.1.7.1 Base unit–“CALL SERVICE”Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help 51. Important Information
–“CORDLESS IN USE”“BUSY”–“CHANGE DRUM”–“CHECK DOCUMENT”–“CHECK DRUM”–“CHECK PAPER #1”–“CHECK PAPER TRAY #1”–“CHECK PICK UP INPUT TRAY #2”–“CHECK REAR COVER”–“COOL DOWN FUSER”–“DRUM LIFE LOW REPLACE SOON”–“EMAIL SIZE OVER”–“FAX IN MEMORY”–“FILE SIZE OVER”–“KEEP COPYING”–“LOW TEMP.”–“MEMORY FULL”–“MESSAGE FULL”–“MODEM ERROR”–“NO FAX REPLY”–“OUT OF PAPER INPUT TRAY #2”–“PAPER IN TRAY #2”–“PAPER JAMMED”“OPEN TOP COVER”–“PC FAIL OR BUSY”–“PLEASE WAIT”–“RECORDING ERROR”–“REDIAL TIME OUT”–“REMOVE DOCUMENT”–“REMOVE PAPER IN INPUT TRAY #2”–“REPLACE DRUM CHANGE SUPPLIES”–“RX MEMORY FULL”–“SCANNER POSITION ERROR”–“SERIAL ERROR”–“SUBSCRIBE TO CALLER ID”–“TONER EMPTY”“CHANGE SUPPLIES”–“TONER LOW”“CHANGE SUPPLIES”–“TOP COVER OPEN”–“TRANSMIT ERROR”1.7.2 Cordless handset–“Base no power”–“No link. Re-connect base AC adaptor.”–“Busy”–“Error!!”–“Invalid”–“Requires subscription to Caller ID.”–“Use rechargeable battery.”6Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help1. Important Information
1.8 FCC and Other InformationThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Privacy of communications may not be ensured when using this phone.CAUTION:Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more ofthe following measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult your retailer/dealer or an experienced radio/TV technician for help.Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference.Responsible Party:Panasonic Corporation of North AmericaOne Panasonic Way, Secaucus, NJ 07094Technical Support:Panasonic Corporation of North AmericaOne Panasonic Way, Secaucus, NJ 07094Telephone: 1-800-211-PANA (7262)This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------.If requested, this number must be provided to the telephone company.• Registration No .....(found on the rear of the unit)• Ringer Equivalence No. (REN) ...............................(found on the rear of the unit)A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant.The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help 71. Important Information
This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316.When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices.WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:1) Remain on the line and briefly explain to the dispatcher the reason for the call.2) Perform such activities in the off-peak hours, such as early morning or late evenings.FCC RF Exposure Warning:• This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. • To comply with FCC RF exposure requirements, the base unit must be installed and operated 20 cm (8 inches) or more between the product and all person’s body (excluding extremities of hands, wrist and feet). • This product may not be collocated or operated in conjunction with any other antenna or transmitter.• The cordless handset may be carried and operated with only the optional specific belt-clip. Other non-tested belt-clips or similar body-worn accessories may not comply and must be avoided.Notice• FCC ID can be found inside the battery compartment or on the rear of the unit. Compliance with TIA-1083 standard:Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.TCompatible withHearing Aid T-CoilTIA-10838Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help1. Important Information
1.9 Limited Warranty (United States and Puerto Rico)PANASONIC CORPORATION OF NORTH AMERICAOne Panasonic Way, Secaucus, New Jersey 07094Panasonic Facsimile/Multi-Function Product Limited WarrantyLimited Warranty CoverageIf your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor.Batteries, antennas, ink film, toner cartridge, drum unit, and ink cartridge (as may be applicable), and cosmetic parts (cabinet) are not warranted under this Limited Warranty. During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your product during the Limited Warranty period. This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new. A purchase receipt or other proof of the original purchase date is required for Limited Warranty service.Mail-In ServiceFor Mail-In Service in the United States and Puerto Rico call 1-800-211-PANA (7262)Limited Warranty Limits And ExclusionsThis Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor such as non Panasonic ink film, toner cartridge or drum unit, or failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustments, signal reception problems, misadjustment of consumer controls, improper maintenance, power line surge, improper voltage supply, lightning damage, modification, introduction of sand, humidity or liquids, rental use of the product, service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this excludes damages for lost time, cost of having someone remove or re-install an installed unit if applicable, or travel to and from the servicer. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied Limited Warranty lasts, so the exclusions may not apply to you.This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the Limited Warranty period, you may contact your retailer/dealer or Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.Product categories Parts LaborLaser FacsimileThermal Transfer Facsimile 6 Months1 (one) Year6 Months1 (one) YearLaser Multi-Function 1 (one) Year 1 (one) YearFor In Limited Warranty product service• Call toll-free 1-800-211-PANA (7262) for the location of an authorized service center.If the Limited Warranty has expired, contact our Continued Services Technical Support Line at 1-800-435-7329, for fee based technical support. A credit card will be used to charge this fee.When you ship the product• Carefully pack your unit, preferably in the original carton.• Attach a letter, detailing the symptom or problem, to the outside of the carton.• Send the unit to an authorized service center, prepaid and adequately insured.• Do not send your unit to the Panasonic Corporation of North America or to any executive or regional sales office. These locations do not repair consumer products.Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help 91. Important Information
1.10 Customer Services directoryCustomer Services Directory (United States and Puerto Rico)For hearing or speech impaired TTY users, TTY: 1-877-833-8855For hearing or speech impaired TTY users, TTY: 1-866-605-1277Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:http://www.pstc.panasonic.comor, send your request by E-mail to:npcparts@us.panasonic.comYou may also contact us directly at:Phone (800) 332-5368 Fax (800) 237-9080 (Monday - Friday 9 am to 9 pm, EST.) Panasonic Service and Technology Company20421 84th Avenue South, Kent, WA 98032(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)Obtain Product Information and Operating Assistance; locate your nearest Retailer/Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:http://www.panasonic.com/helpor E-mail us via: http://www.panasonic.com/contactinfoContact:For in Limited Warranty programming and Troubleshooting Support:Office Advantage assistance and Service Location finder: 1-800-211-PANA (7262)If the Limited Warranty has expired, contact our Continued Services Technical Support Line at 1-800-435-7329, for fee based technical support. A credit card will be used to charge this fee.Accessory Purchases (United States and Puerto Rico)10 Detailed operating instructions are on the CD-ROM, or can be viewed at www.panasonic.com/help1. Important Information
11Notes
Panasonic OFFICE ADVANTAGE PROGRAMOne Panasonic Way, Secaucus, New Jersey 07094Free peace of mind, direct from PanasonicNO EXTRA COST ■Covered during the period of limited warranty*1: parts, labor, and toll-free help line*2■Free replacement*3 and repair programThe Panasonic Office Advantage Consumer Service Program.Panasonic knows that if your unit is not up and running, neither is your business. That’s why we created the Panasonic Office Advantage Program. Included at no extra cost with the purchase of a new and unused Panasonic unit, the Office Advantage Program can provide a free replacement unit*3 if your original unit is in need of repair.Here’s how it works:1. If you have a problem with your unit that you purchased new and unused while it is covered by the period of limited warranty*1, call our toll-free help-line at 1-800-211-PANA (7262)*2.2. Talk to one of our technical experts to troubleshoot your problem over the phone.3. If repairs are necessary and you are entitled to service under the terms and conditions of the limited warranty*5, we will send a refurbished*4 replacement unit to you.A second option available under our limited warranty*1 is to mail-in your unit to one of our Authorized Independent Service centers, where the unit will be repaired and returned to you.Instructions:If you choose to receive a replacement unit under the Office Advantage Program, Panasonic will provide a replacement unit which will be completely refurbished, quality-tested by Panasonic technicians and individually hand-inspected before it is shipped to you. You will keep the replacement unit and send the original unit to us in the replacement unit’s box within 10 days upon delivery to avoid unnecessary charges. You need to contact the courier to pick up the unit at no charge to you, should it be determined that you are entitled to warranty service. The original unit must be properly packaged in the same manner as the replacement unit, utilizing the packing materials provided. Damage due to improper or inadequate packing will be charged to you as an out-of-warranty cost.Requirements:You must give our technicians a valid credit card number (Discover, VISA, Master Card, or American Express/Optima). The proof-of-purchase must be faxed to 1-888-412-9991 to determine if the unit is under Limited Warranty. Product that is not returned to Panasonic by 10 business days after shipment of the replacement product will be charged to your credit card account at Panasonic’s Suggested Retail Price (see your retailer/dealer for details). If your original unit is not eligible for warranty service, your card will be charged for the non-warranty repair of the unit at Panasonic’s current rate for parts and labor and for any shipping charges associated with this program. If you do not wish to pay out-of-warranty repair costs, you will be responsible for returning the replacement unit to Panasonic and for paying all shipping charges associated with this program including the delivery of the replacement product to you, shipment of the problem unit to Panasonic, shipment of the replacement unit back to Panasonic and the return of your original unit back to you. Credit status will be verified prior to sending the replacement product.*1 See Limited Warranty page for more information.*2 If the Limited Warranty*1 has expired, contact our Continued Services Technical Support Line at 1-800-435-7329, for fee based technical support. A credit card will be used to charge this fee.*3 Replacement unit is refurbished.*4 Panasonic reserves the right to send a refurbished unit. Accessories and consumables are not included.*5 Replacement program is only available in the 50 United States and is subject to termination at any time without advance notice. All terms stated in the Limited Warranty apply to this program. Please see Limited Warranty coverage page for more information. PNQW2407ZA CM0810SY0 1/2Printed in Malaysia

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