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Contents

1. Module User Manual
2. Visor User Manual
3. Revised user manual statement
4. Revised RF Exposure stmt
5. user manual with SAR stmt at end

Module User Manual

VisorPhone™ Module User Guide

Contents iiiContentsGetting Started.................................................................................1Step 1: Set up your handheld computer.............................................2Step 2: Get to know your phone ........................................................3Step 3: Insert your SIM card..............................................................5Step 4: Connect the phone to your handheld....................................6Step 5: Charge the battery..................................................................7Step 6: Turn on your phone...............................................................8Step 7: Activate your account.............................................................9Congratulations ................................................................................10Making Calls..................................................................................11Calling a speed dial number.............................................................12Dialing a number with the Dialpad .................................................13Redialing the last number ................................................................14Redialing previous numbers.............................................................14Calling a number in your Address Book..........................................15Dialing a number from other applications.......................................16Returning a missed call.....................................................................17Calling an emergency number .........................................................18Receiving Calls...............................................................................19Answering the phone........................................................................20Responding to call waiting ...............................................................21Forwarding calls ...............................................................................22

iv ContentsHandling Multiple Calls...................................................................23Placing a call on hold .......................................................................24Dialing another number while a call is on hold ..............................25Switching between two calls ............................................................26Using 3-way calling..........................................................................27Checking Messages ........................................................................29Reviewing missed calls .....................................................................30Checking voicemail ..........................................................................31Checking text messages....................................................................32Displaying call history......................................................................33Purging call history ..........................................................................34Managing Your Speed Dial List .......................................................35Defining speed dial buttons .............................................................36Adding an Address Book entry to your speed dial list.....................37Changing a speed dial entry.............................................................38Deleting speed dial entries ...............................................................39Arranging the speed dial list.............................................................40Working With SMS Text Messages ..................................................41Viewing messages .............................................................................42Replying to messages .......................................................................43Creating messages ............................................................................44Creating message greetings and signatures .....................................47Setting message options ...................................................................48Saving incoming messages ...............................................................48Modifying messages .........................................................................49

Contents vCopying message text .......................................................................49Forwarding incoming messages .......................................................50Sorting messages...............................................................................51Deleting messages ............................................................................52Enabling SMS Email........................................................................53Using VisorPhone as a Wireless Modem..........................................55Establishing a TCP/IP connection with VisorPhone .....................56Preparing for a direct wireless HotSync operation .........................57Preparing for a network wireless HotSync operation .....................58Performing a wireless HotSync operation.......................................59Customizing Your Phone.................................................................61Setting dialing prefixes .....................................................................62Assigning dialing applications ..........................................................63Changing the phone display.............................................................64Selecting the ringer settings.............................................................65Preventing unauthorized use............................................................66Disabling call waiting .......................................................................67Blocking your phone number for outgoing calls.............................68Selecting a service provider network................................................69Connecting a headset .......................................................................70Using the Menus ............................................................................71Phone application Edit menus .........................................................71Phone application Record menu......................................................71Phone application Options menu.....................................................72SMS Message Manager application Message menus.......................73

vi ContentsSMS Message Manager application Edit menu...............................74SMS Message Manager application Option menu..........................75Troubleshooting and Maintenance...................................................77Caring for your VisorPhone module...............................................82Caring for the battery ......................................................................83How do I dispose of the battery? .....................................................84Warranty and Other Product Information ........................................85Handspring, Inc. Limited Warranty ...............................................85Handspring, Inc. End User Software License Agreement..............88Canadian RFI Statement..................................................................93Acknowledgments ............................................................................93Index .............................................................................................95

Getting Started 1Getting StartedCongratulations on the purchase of your new VisorPhone™ module. Your VisorPhone module integrates the power of a state-of-the-art digital mobile phone with the simplicity of your Handspring handheld computer. Your VisorPhone includes all of the most popular features such as speed dial and call screening. Plus, it handles multiple calls, sends and receives text messages, and fully integrates with your handheld to take advantage of your existing Address Book.To use your VisorPhone, you must first establish an account with a mobile phone service provider. Your account information is located on your SIM (Subscriber Identity Module) card. If a SIM card did not come with your VisorPhone, your service provider will provide one when you subscribe to their service. Your SIM card must be inserted into your VisorPhone before you can use it. Just follow the seven easy steps in this chapter to get up and running quickly.

2 Getting StartedStep 1: Set up your handheld computer1. If you haven’t already set up your handheld, follow the steps that came with your handheld to set it up.2. (Recommended) Synchronize your handheld with your computer. Tip: If you need additional information about synchronizing, refer to the Quick Reference guide and Visor Handheld User Guide that came with your handheld.Place your handheld in the cradle and press the HotSync button

Getting Started 3Step 2: Get to know your phoneAntenna Receives and sends signals on your VisorPhone. The antenna does not telescope out of the phone.Headset jack Enables you to connect a headset so you can view your handheld screen while talking on the phone. Battery Powers your VisorPhone. Battery latch Secures the battery to your VisorPhone. Power buttonTurns on your VisorPhone and activates the signal. Your phone stays on until you remove it from your handheld or press the power button to turn it off.Antenna Headset jackBattery latchPower buttonSpeakerPhone buttonSMS Message Manager buttonLEDSliderBattery

4 Getting StartedSpeaker Functions as the earpiece on your VisorPhone. Tip: To adjust the volume during a call, press the scroll buttons on the front of your handheld.Phone buttonTurns on your handheld and starts the Phone application. If another application is running, press this button to switch to the Phone application. If the phone is ringing, press this button to answer calls.SMS Message Manager buttonTurns on your handheld and starts the SMS Message Manager application so you can view, send, and receive text messages. Slider Controls the ringer setting. See “Selecting the ringer settings” on page 65 for details on changing the settings.LED Provides status information for your VisorPhone. The color of the light and the blink state indicate the status as follows:No light = Phone offRed/solid = Charger on; battery chargingGreen/solid = Charger on; battery fully chargedRed/slow blink = Phone on; no network serviceGreen/slow blink = Phone on; in serviceRed/fast blink = Battery lowGreen/fast blink = Data call active

Getting Started 5Step 3: Insert your SIM cardNote: If your SIM card is already inserted in your phone, skip to Step 4.1. If the battery is attached, press the latch and remove the battery.2. Insert the SIM card into the slot.3. Place the battery onto your phone and secure the latch.Tip: Since calls are billed to your telephone number, you can move your SIM card to any mobile phone that uses a SIM card, and the calls will be billed to your account.Slide the SIM card into the slot

6 Getting StartedStep 4: Connect the phone to your handheld1. Remove the slot protector from your handheld.2. Insert your VisorPhone module into the Springboard™ expansion slot until it clicks into position.Tip: To remove your VisorPhone from your handheld, simply slide it out from the Springboard expansion slot.Slide the slot protector away from your handheldSlide the module into the Springboard expansion slot

Getting Started 7Step 5: Charge the battery1. Plug the travel charger into a wall outlet.2. Insert the travel charger cable into the connector on your handheld. Tip: Your VisorPhone must be in your handheld while charging. It takes about 1.5 hours to fully charge the battery. It’s time to charge the battery when you observe one of the following:■the battery gauge in the top-right corner of the Phone application appears empty ■the LED turns red and blinks quickly■the LED does not turn on when you turn on your phoneLED turns solid red when charging and solid green when charged

8 Getting StartedStep 6: Turn on your phoneAfter the battery is charged, you can begin using your phone.1. Press the Power button on your VisorPhone for two seconds until you hear a beep.2. If the Unlock Phone dialog appears, enter the default password assigned by your service provider and then tap OK. See your service provider’s documentation for the default password. Note: If you are using a SIM card from an established account, enter your existing password.Tip: See “Preventing unauthorized use” on page 66 to learn about setting your own password.Tap numbers to enter passwordTap OK unlock your phone Tap CLR to erase the last number

Getting Started 9Step 7: Activate your accountIf you received a new SIM card with your phone, you may need to call your service provider to activate your account. Your service provider’s phone number is located on the materials that came with your VisorPhone module.Once you receive your phone number, it may take a few hours to become fully active. Some service providers send a special message with your phone number. Follow these steps to check the phone number:1. Tap the Menu icon .2. Under Options, tap Phone Info.3. Tap OK.Your VisorPhone numberYour equipment ID number

10 Getting StartedCongratulationsYou’re ready to use your VisorPhone module. Keep these things in mind as you use your new phone:■If you travel outside a coverage area, your phone remains on but you can’t make or receive calls. If this occurs, the LED blinks red slowly and the phone periodically tries to register to the network. When you return to a coverage area, the LED blinks green.■If you travel outside a coverage area, you can’t receive SMS text messages. However, the messages are stored by the network and you will receive them when you return to a coverage area.■Your account includes a voicemail feature so people can always leave you a message even when your phone is off.■Always use care when operating a mobile phone. If you plan to use your VisorPhone module while driving a car, we recommend using a headset for hands-free operation. See “Connecting a headset” on page 70 to learn how to connect a headset to your VisorPhone.

Making Calls 11Making CallsThere are several ways to make calls with your VisorPhone. This chapter describes how to dial a number by:■Selecting it from your speed dial list■Entering it on the Dialpad■Selecting it from your Call History list■Selecting it from your Address Book■Dialing from another application■Returning a missed call■Dialing an emergency numberAfter you dial and establish a connection, the Active Call screen appears:Tap the Key Pad to enter extra numbers such as a PIN code or an extensionNetwork nameVoicemail notification icon Signal strength iconBattery gauge

12 Making CallsCalling a speed dial numberSpeed dialing enables you to quickly place a call without entering the number. This is particularly useful for numbers you call often, such as your home or office. Note: This section assumes you’ve already created a speed dial list. To learn how to add numbers to your speed dial list see “Defining speed dial buttons” on page 36.1. Press the Phone button on your VisorPhone.Tip: If the screen below doesn’t appear, tap the Speed Dial icon .2. Select the number you want to call.Tip: After you make the connection the Active Call screen appears. If prompted to enter a menu selection, tap Key Pad. If you defined any Extra Digits, such as an extension, tap Extra Digits.3. Tap Hang Up to end the call.Tap a button to dial a numberTap a Page icon to view other speed dial pagesSpeed Dial, Dialpad, and Call History icons

Making Calls 13Dialing a number with the Dialpad1. Press the Phone button on your VisorPhone.Tip: You can also tap the Phone icon in the Applications Launcher to start the Phone application.2. Tap the Dialpad icon .3. Dial the number. If you are dialing an international number, tap the + key before entering the number to automatically insert the international access code upon dialing.Tip: To display the last ten numbers dialed, press the scroll buttons on the front of your handheld.Tip: To edit the phone number, tap the Dial box and then use the keypad, Graffiti® writing, or the onscreen keyboard.4. Tap Hang Up to end the call.Tap CLR to delete the entire entryTap Backspace to erase the last digitTap a digit to enter it in the dial boxTap Send to dial the number in the dial boxDial box

14 Making CallsRedialing the last number■Hold down the Phone button for two seconds to redial the last number you called.Redialing previous numbers1. Press the Phone button on your VisorPhone.2. Tap the Call History icon to view a list of previous incoming and outgoing calls.3. Select the number you want to call.4. Tap Dial.Tip: To add a number to your Address Book or Speed Dial list, tap Details, tap Copy Phone #, then in Address Book or the Speed Dial list, select Paste from the Edit menu to insert the number.Tap here to select the call category: All, Incoming, Out-going, or MissedTap the entry you want to dialTap Dial to call selected numberTap Details to view call information

Making Calls 15Calling a number in your Address Book1. Press the Address Book button on the front of your handheld.2. Select the number you want to call.Tip: The Dial button changes to an Email button or an SMS button based on the type of number you select in the Dial dialog. You can assign each of these buttons to launch a different application. See “Assigning dialing applications” on page 63 for details.3. Tap Hang Up to end the call.Tap a name to view or edit contact informationTap a number to select a number to dial Tap a number to select itTap Dial to call the number

16 Making CallsDialing a number from other applicationsYou can also dial numbers from other applications such as Memo Pad or To Do List.1. Highlight the number you want to dial.2. Press the Phone button on your VisorPhone.Tip: The number automatically appears in the Dial box on the Dialpad screen so you can edit the number if needed.Select a number to dialTap here to add an area code or change the number

Making Calls 17Returning a missed callWhen your VisorPhone is on and you remain in a coverage area, any calls you miss appear in the Call History list and you receive a missed call alert message. When your phone is off or you travel outside a coverage area, your calls are forwarded to voicemail and they do not appear in the Call History list.■If you miss multiple calls, a message appears indicating the number of calls you missed. Follow the steps in “Reviewing missed calls" on page 30 to return the calls.■If you miss a single call, the following screen appears:Tip: If the caller’s phone number is not available, the Call Back button does not appear on the Missed Call screen. Tap Call Back to dial the numberTap OK to dismiss the call without calling back

18 Making CallsCalling an emergency numberYour VisorPhone provides easy access to the 911 or 112 emergency numbers. You don’t need to unlock your phone or even have the SIM card installed to call an emergency number.■Press the Phone button on your VisorPhone.Tip: You can also dial a 911 or 112 emergency number from the Dialpad screen.Tap Make Emergency Call

Receiving Calls 19Receiving CallsWhenever your phone is on and you are within a coverage area, you can receive incoming calls. In addition to answering calls, you can also choose several incoming call options. This chapter describes how to: ■Answer the phone (or reject a call)■Respond to a call waiting prompt■Forward your calls

20 Receiving CallsAnswering the phoneAn incoming call turns on your handheld if it is off.Tip: You can also answer a call by pressing the Phone button while your VisorPhone is ringing.Caller’s name and phone number if availableTap Answer to accept the callTap Ignore to send the call to voicemail

Receiving Calls 21Responding to call waitingWhen you are on the phone and receive a second call, the Phone application updates the Active call screen and emits a Call Waiting “beep” tone.Tip: Make sure the Disable Call Waiting option on the Call Preferences screen is off. When this option is off the Disable Call Waiting check box is empty. For more information on enabling and disabling call waiting, see “Disabling call waiting” on page 67. ■When the Call Waiting dialog appears, tap the appropriate button.Tip: You can also press the Phone button to place the first call on hold and answer the incoming call.Caller’s name and phone number if availableTap Hold & Answer to place 1st call on hold and answer incoming callTap Drop & Answer to end1st call and answer incoming callTap Ignore to send the call to voicemail

22 Receiving CallsForwarding callsIf you need to turn off your phone or know you are traveling outside a coverage area, you can forward your calls to another number. Keep in mind that your service provider will still charge you for your forwarded calls. Note: Because call forwarding information is stored by the network, it’s a good idea to check the current network settings both before and after you change the call forwarding option.1. Tap the Menu icon .2. Under Options, tap Call Preferences.3. Select the call forwarding option you want to use.Tip: You can define up to five forwarding numbers including the voicemail number assigned by your service provider. Select Edit Number from the list to add, change, or delete a number. 4. Tap OK.Tap here to forward all calls to the selected numberTap here to display current network settings

Handling Multiple Calls 23Handling Multiple CallsYou can use the Hold button in the Phone application to handle a variety of situations that involve multiple calls. During an active call, you can receive or place another call, switch between two active calls, and create a 3-way conference call. For example, when you’re talking to a friend, you can put them on hold, call a restaurant to make dinner reservations, and return to your friend to confirm the time and place. These features also enable you to receive an important incoming call while you’re already on the phone, and to facilitate conference calls when you’re on the go.This chapter describes how to: ■Place a call on hold■Dial another number while a call is on hold■Switch between two calls■Use 3-way calling

24 Handling Multiple CallsPlacing a call on hold1. Place or answer a call.2. Tap Hang Up to end the call.Tap Off Hold to return to the callCall status indicatorTap Hold to put the call on hold

Handling Multiple Calls 25Dialing another number while a call is on hold1. Place or answer a call.2. Put the call on hold.3. Tap 2nd Call.4. Dial the number.Tip: You can tap the Applications Launcher icon to open another application that has the number you want to dial.Tap 2nd Call to access dial functionsTap Hold to put the call on hold

26 Handling Multiple CallsSwitching between two calls1. Answer or place two calls. See “Dialing another number while a call is on hold” on page 25.2. Tap Swap, or tap the call status line to switch between calls.Tip: If you called an automated phone system that prompts you to enter a menu selection or phone extension, tap KeyPad to respond to the voice prompts. 3. Tap Hang Up to end the active call.Tap Swap to change callsTap KeyPad to access a voice prompt system1st call status 2nd call status

Handling Multiple Calls 27Using 3-way calling1. Answer or place two calls.2. Join the two calls.Tap 3-way Call to speak with both calls at the same time1st call status 2nd call status Tap Hang Up to end both callsTap Hold to place both calls on holdTap Cancel 3-way to return to the previous active call and to place the other call on hold

28 Handling Multiple Calls

Checking Messages 29Checking MessagesYour VisorPhone is capable of receiving voicemail and text messages and generating missed call messages.If you miss a call when your VisorPhone is on and you remain in a coverage area, your missed calls appear in the Call History list and you receive a missed call alert message. When your phone is off or you travel outside a coverage area, your missed calls are forwarded to voicemail and they do not appear in the Call History list. Similarly, when your phone is off or you travel outside a coverage area, your service provider stores your text messages until you turn on your phone or return to a coverage area.Note: You may need to contact your service provider to add the text messaging feature to your rate plan. This feature is sometimes referred to as SMS, or Short Message Service. This chapter describes how to: ■Review missed calls■Check voicemail■Check text messages■Display call history■Purge call history

30 Checking MessagesReviewing missed callsWhen you don’t answer an incoming call, it appears under Missed calls in your Call History list.1. Tap the Call History icon . 2. Tap Missed in the pick list in the upper-right corner.Tap caller’s name or phone numberTap Dial to return the call

Checking Messages 31Checking voicemailWhen your phone is off, you travel outside a service area, or you miss or choose to ignore a call, the caller may leave a voicemail message. When you connect to the network, the phone application notifies you that you received voicemail messages. 1. Dial your voicemail service using one of these methods:■Tap the Voicemail button in the Speed Dial view.■Tap Listen in the Voicemail alert dialog. 2. Tap Key Pad.3. Tap Done.Tap buttons to dial access codes and review messages

32 Checking MessagesChecking text messagesWhen your phone is off or you travel outside a service area, other people can still send you text messages. Your service provider stores the messages for you until you turn on your phone or return to a service area. When you connect to the network, the phone application displays the first message in a screen similar to the following: Tip: If you have only one message, the button in the lower-right corner changes to a Reply button. Tap this button to open the SMS Message Manager and send an SMS reply. Caller’s name and phone number if availableTap Done to review messages later Tap Delete to delete the messageNumber of new messagesTap Call to dial the senderTap Read all to open the SMS Message Manager Inbox

Checking Messages 33Displaying call historyThe Call History view provides quick access to the previous 1,000 incoming and outgoing calls.■Tap the Call History icon .Tip: To temporarily store a number in your handheld’s memory, tap Details, tap Copy Phone #, and then tap Done. You can now Paste this number into any application on your handheld.Outgoing callTap arrow to select the call category: All, Incoming, Outgoing, or Missed Incoming callMissed callTap Dial to call the selected numberTap Details to view time and duration

34 Checking MessagesPurging call historyYour VisorPhone continues accumulating call history information for up to 1,000 calls until you purge the call history list. To conserve storage space, we recommend that you purge this list periodically.Note: Using the Purge function permanently removes the calls from your handheld. You cannot undo this process to restore the information.1. From the Call History view, tap the Menu icon .2. Under Record, tap Purge.Tip: To delete a specific item, select the item from the Call History view and tap Delete Item instead of Purge.3. Select the purge option you want to use.4. Tap OK.Tap the pick list to choose which calls to purge

Managing Your Speed Dial List 35Managing Your Speed Dial ListYou can store up to 50 phone numbers in the speed dial list. There are five pages of numbers that hold ten numbers per page. Tip: Keep your speed dial list organized by storing different types of numbers on different pages. For example, create separate pages for family, business, friends, and emergency numbers. This chapter describes how to: ■Assign phone numbers to speed dial buttons■Add Address Book entries to your speed dial list■Change speed dial entries■Delete speed dial entries■Arrange the speed dial list

36 Managing Your Speed Dial ListDefining speed dial buttons1. Tap the Speed Dial icon .2. Tap a blank speed dial button.Note: The first slot on the first Speed Dial page is reserved for your service provider’s voicemail service number.3. In the Edit Entry dialog, enter the Name, Number, and any Extra digits.Tip: To insert a pause between Extra digits when dialing, enter a comma (,). Each comma represents a one second pause.4. Tap OK.Enter a name for the buttonTap Lookup to find a number in your Address BookEnter the phone numberEnter digits to dial after placing the call (such as an extension or access code)

Managing Your Speed Dial List 37Adding an Address Book entry to your speed dial list1. Tap the Speed Dial icon .2. Tap a blank speed dial button.3. Tap Lookup.4. In the Phone Number Lookup dialog, use the scroll arrows or begin writing the person’s last name to find the number you want.5. Tap Add.Tip: You can edit the number or name by tapping it in the Edit Entry dialog. 6. From the Edit Entry dialog, tap OK.Tap a number to select itTap Add to insert the number in the speed dial entry

38 Managing Your Speed Dial ListChanging a speed dial entry1. Tap the Speed Dial icon .2. Tap the Menu icon .3. Under Edit, tap Edit Speed Dial.4. Select the entry you want to change.5. In the Edit Entry dialog, enter the new information.6. Tap OK to save the new information.7. Tap OK again.Tap an entry to select itTap pages to view more entries

Managing Your Speed Dial List 39Deleting speed dial entries1. Tap the Speed Dial icon .2. Tap the Menu icon .3. Under Edit, tap Edit Speed Dial.4. Select the entry you want to delete.5. In the Edit Entry dialog, tap Delete.6. Tap OK to confirm deletion.7. Tap OK.Tap an entry to select itTap pages to view more entries

40 Managing Your Speed Dial ListArranging the speed dial list1. Tap the Speed Dial icon .2. Tap the Menu icon .3. Under Edit, tap Edit Speed Dial.Tip: If the new slot is full, the other entries shift down one slot. The right column fills after the left column becomes full. If you drag an entry to a page icon, the entry moves to the first available slot on that page.4. Tap OK.Drag an entry to another slot or page

Working With SMS Text Messages 41Working With SMS Text MessagesIn addition to dialing and receiving calls, you can use your VisorPhone to send and receive short text messages. These text messages, also called SMS (Short Message Service) messages, are similar to email messages that you send and receive from your computer, but are limited to a few sentences in length. The person receiving your message must also have a mobile phone and a service provider that supports text messages. Some service providers also allow you to use your mobile phone to send text messages to an email address and to receive text messages from a computer. Talk to your service provider for details about their SMS and SMS Email features. This chapter describes how to: ■View messages■Reply to messages■Create messages■Create message greetings and signatures■Set message options■Save messages■Forward messages■Copy message text to the clipboard■Modify outgoing messages■Sort messages■Delete messages■Enable SMS Email

42 Working With SMS Text MessagesViewing messages1. Open the SMS Message Manager Inbox using one of these methods:■Press the SMS Message Manager button on your VisorPhone.■From a Message alert dialog, tap Read All. Tip: When viewing Saved messages, the arrows indicate whether a message was incoming or outgoing. 2. Tap the message you want to view.3. Press the scroll buttons on your handheld to scroll through a message. At the start or end of a message, it displays the next message. 4. Tap Done.Tap New to create a messageTap arrow to select the message category: Inbox, Saved, Pending, or Sent Message read

Working With SMS Text Messages 43Replying to messages1. Tap the incoming message to which you want to reply.2. Tap Reply.3. Enter the message text.Tip: When you reply to an SMS message, the SMS Message Manager fills in the To field for you. When you reply to an email message, you must enter the email address on the first line of the message. See “Creating an SMS Email message” on page 46 for more information.4. Tap Send.Tap Reply to respond to the message

44 Working With SMS Text MessagesCreating messagesSMS Message Manager enables you to create short text messages and send them to a mobile phone number or an email address. If a message exceeds 160 characters, SMS Message Manager divides the text into multiple messages. As you create a message, the status bar indicates how many messages will be sent and the number of characters in each message. To save time while creating messages, you can insert predefined text from a template. Some templates ask you to enter information such as a meeting time or place. Using a template is similar to filling in the blanks on a form letter instead of writing a letter from scratch. Fortunately, in SMS Message Manager you can easily combine the template text with your own text to personalize your message.You can create a message at any time, but if you send a message when you are outside a coverage area, your VisorPhone places the message in the Pending category and sends it automatically when you return to a coverage area. While a message is in the Pending category, you cannot edit it, but you can delete it before it is sent.

Working With SMS Text Messages 45Creating an SMS text message1. From any SMS Message Manager list view, tap New.2. Address the message to a mobile phone number.3. Enter text using Graffiti, the onscreen keyboard, or the pick lists.4. Tap Send. (The message goes into the Pending category until your phone transmits the message.)Tip: To store a draft message and send it later, tap Save instead.After your message transmits, your VisorPhone places a copy in the Sent category. If an error occurs while sending the message, an exclamation point (!) appears next to message in the Sent category.Tap To to select a numberTap Text to insert text from a templateTap Details to set message options

46 Working With SMS Text MessagesCreating an SMS Email messageTo send a message to an email address, you must first enter your service provider’s SMS Email Center number. See “Enabling SMS Email” on page 53.1. From any SMS Message Manager list view, tap New.2. Tap the To pick list and select SMS Email Center.3. On the first Text line, enter the recipient’s email address followed by a space and a # symbol.Tip: You can also select an email address in Address Book and then tap SMS, or select an email address from the Lookup list.4. Enter the remaining text.5. Tap Send. (The message goes in the Pending category until it transmits.) Tip: To store a draft message and send it later, tap Save instead.Tap To to select SMS Email CenterEnter email address followed by a space and # symbolTap Details to set message options

Working With SMS Text Messages 47Creating message greetings and signaturesWhen you create a message you can use the greetings pick lists to insert a greeting and signature in your message. You can also add items to these lists or modify the existing items.1. From any SMS Message Manager list view, tap the Menu icon .2. Under Options, tap Greeting.3. Tap Done.Tap add Entry to create a new greetingTap here to hide the greetings pick lists

48 Working With SMS Text MessagesSetting message optionsYou can specify whether you want to see a status report for this message, and the time period you want the message to remain in affect. If the recipient’s phone is off or outside a coverage area, their service provider stores the message until it can be delivered or until it expires, whichever comes first.1. While creating a new message, tap Details.2. Tap OK.Saving incoming messages1. Open the message you want to save. 2. Tap the Menu icon .3. Under Message, tap Save.Tip: Saving an incoming message moves the message from your Inbox to the Saved category. Tap here for status reportTap here to set expiration

Working With SMS Text Messages 49Modifying messagesYou can modify any outgoing messages in your Saved or Sent categories. Tip: You can create your own message template by modifying and resending a Sent message.1. Open the message you want to change.2. Tap the message text, or tap Edit.3. Edit the message.4. Tap Send. Tip: When modifying a message, you can keep the revised message without sending it by tapping Save instead of Send. Copying message text1. Open the message you want to copy. 2. Select the text you want to copy.3. Tap the Menu icon .4. Under Message, tap Put Into Clipboard.Tip: To create a memo with the text, tap Create New Note instead.5. Open the message or application where you want to insert the text.6. Tap the Menu icon .7. Under Edit, tap Paste.

50 Working With SMS Text MessagesForwarding incoming messages1. From the Inbox or Saved category, open the message you want to forward.2. Tap the Menu icon .3. Under Message, tap Forward.Tip: You can edit the forwarded message before sending it. 4. Enter the recipient’s mobile phone number.Note: The recipient’s phone must be SMS enabled.5. Tap Send.

Working With SMS Text Messages 51Sorting messages1. In the SMS Message Manager Inbox, select the category you want to sort.2. Tap Show.3. Select the sort method you want to use.4. Tap OK.Tip: If you sort the list by name, messages from senders that are not in your Address Book appear at the bottom of the list in numerical order by phone number.Tap arrow to select sort method

52 Working With SMS Text MessagesDeleting messages1. In the SMS Message Manager Inbox, select the category containing the messages you want to delete.2. Tap the Menu icon .3. Under Message, tap Purge.4. Select the deletion method you want to use.5. Tap OK.6. Tap Yes to confirm deletion.Tip: To delete a single message, open it and tap the Delete button.Tap arrow to select deletion method

Working With SMS Text Messages 53Enabling SMS EmailTo use SMS Email you must enter the your service provider’s SMS Email Center number. The SMS Email Center is where you send any SMS messages that are addressed to an email address instead of a mobile phone number. The SMS Email Center then forwards the message to the recipient’s email address. Contact your service provider to obtain their SMS Email Center number.1. From any SMS Message Manager list view, tap the Menu icon .2. Under Options, tap Preferences.Tip: The SMS Message Center number is automatically supplied by your service provider is read from your SIM card.3. Tap OK.Enter SMS Email Center number

54 Working With SMS Text Messages

Using VisorPhone as a Wireless Modem 55Using VisorPhone as a Wireless ModemIn addition to using your VisorPhone as a phone, you can also use it as a modem that operates at 14.4Kbps or 9.6Kbp, depending on the speed of your service provider network. You can use your VisorPhone’s modem capabilities with third-party communication software that you download from the Internet, such as web browsers or email applications, and to perform wireless HotSync operations when your cradle is not available. Note: To use your VisorPhone as a modem, you must subscribe to the data services feature from your service provider. Contact your service provider for information on the data services feature.This chapter describes how to: ■Establish a TCP/IP connection for use with third-party software■Prepare for a direct wireless HotSync operation■Prepare for a network wireless HotSync operation■Perform a wireless HotSync operation

56 Using VisorPhone as a Wireless ModemEstablishing a TCP/IP connection with VisorPhoneBefore using a third-party communication application, verify with the developer that it is compatible with VisorPhone.1. Tap the Applications Launcher icon on the front of your handheld.2. Tap the Prefs icon .3. Tap Network in the pick list in the upper-right corner.4. Enter the configuration information for your ISP. Note: If your ISP is not on the Service pick list, tap the Menu icon , tap New on the Service menu, and enter the service name.5. Tap Connect and wait for a connection to establish.6. Start the third-party application you want to use.To learn more about using your handheld with your ISP, see “Network Preferences and TCP/IP Software” in the Visor Handheld User Guide.Enter your User Name, Password, and your ISP’s phone numberSelect your ISP from the Service pick list

Using VisorPhone as a Wireless Modem 57Preparing for a direct wireless HotSync operationA direct wireless HotSync operation is when you dial a modem attached to your desktop computer to perform a remote HotSync operation.1. Tap the Applications Launcher icon on the front of your handheld.2. Tap the HotSync icon .3. Tap Enter Phone #.4. Enter your computer modem number.5. Tap the Menu icon .6. Under Options, tap Modem Sync Prefs.7. Tap Direct to modem, and then tap OK.8. On a Windows computer, click the HotSync icon and check Modem on the HotSync Manager menu. On a Macintosh, open HotSync Manager and select Modem Setup on the Serial Port Settings tab.Enter the number used to call your computer modem

58 Using VisorPhone as a Wireless ModemPreparing for a network wireless HotSync operationA network wireless HotSync operation is when you dial a modem attached to a network, such as a server on a corporate LAN, to perform a remote HotSync operation.Note: This feature is not available for the Macintosh.1. Tap the Applications Launcher icon on the front of your handheld.2. Tap the HotSync icon .3. Tap the Menu icon .4. Under Options, tap Modem Sync Prefs.5. Tap Network, and then tap OK.6. Tap Select Service and configure the Network Preferences panel.Note: For information on the Network HotSync feature, see “Conducting a HotSync operation via a network” in Chapter 8 of the Visor Handheld User Guide, and for information on configuring the Network Preferences panel, see “Network Preferences and TCP/IP Software” in Chapter 9 of the Visor Handheld User Guide.7. On your desktop computer, click the HotSync icon and check Network on the HotSync Manager menu.

Using VisorPhone as a Wireless Modem 59Performing a wireless HotSync operationSince your VisorPhone operates as a modem at 14.4Kbps or 9.6Kbp, a wireless HotSync operation takes significantly longer than performing a HotSync operation with your cradle. Therefore, we recommend performing a wireless HotSync operation only when your cradle is not available.Tip: To increase the speed of a wireless HotSync operation, select Conduit Setup under Options and reduce the number of applications with which you synchronize.1. Tap the Applications Launcher icon on the front of your handheld.2. Tap the HotSync icon .3. Tap the Modem Sync icon .4. Wait for your VisorPhone to connect with the modem on the other end and for the HotSync operation to finish. Tip: If necessary, you can cancel the procedure at any time by tapping the Cancel button

60 Using VisorPhone as a Wireless Modem

Customizing Your Phone 61Customizing Your PhoneThe Phone application Preference screens enable you to customize many of the VisorPhone features to meet your individual needs. For example, you can choose which view appears when you start the Phone application, and set security options to prevent unauthorized use.This chapter describes how to: ■Set dialing prefixes■Reassign the buttons in your Address Book■Change the phone display■Select the ringer setting■Lock the keypad■Disable call waiting■Block your phone number for outgoing calls■Select a different service provider network■Connect a headset to your VisorPhone

62 Customizing Your PhoneSetting dialing prefixesSome service providers require 11-digit dialing. If you already have 7-digit or 10-digit numbers in your Address Book, you can set your VisorPhone to automatically use 11-digit dialing by using a default area code. Using this feature does not change the numbers in your Address Book.1. Press the Address Book button on the front of your handheld.2. Tap the Menu icon .3. Under Options, tap Dial Preferences.4. Tap OK.Note: You may be prompted to enter a default area code the first time you dial a number from your Address Book.Enter default area code hereTap check box to insert an area code in front of 7-digit numbers before dialingTap check box to insert a 1 in front of 10-digit numbers before dialing

Customizing Your Phone 63Assigning dialing applicationsWhen you select a phone number or email address in Address Book, you can tap the Dial, SMS, or Email buttons to direct the selected information to a specific application. The default applications for these buttons are the Phone application and the SMS Message Manager, but you can also assign these buttons to any application that is compatible with the dialing-enabled version of Address Book.1. Press the Address Book button on the front of your handheld.2. Tap the Menu icon .3. Under Options, tap Dial Preferences.4. Tap OK.Tap pick lists to assign an application to that button

64 Customizing Your PhoneChanging the phone display1. Press the Phone button on your VisorPhone.2. Tap the Menu icon .3. Under Options, tap Phone Preferences.4. Select the display options you want to use.5. Tap OK.Tap the view you want to see when you open the Phone application Tap an icon to skip that view when pressing the Phone button repeatedly

Customizing Your Phone 65Selecting the ringer settings1. Tap the Menu icon .2. Under Options, tap Ringer Preferences.Tip: The slider on your phone has two positions and . The two Ringer Preferences columns control the behavior of the corresponding slider position. 3. Select the ringer settings you want to use.Tip: You can use both a ring tone and vibrate alert or use them separately. For example, you can set one position to ring softly and vibrate, and the other position to vibrate only. To preview a new sound, select Play ring when changed.4. Tap OK.Tap Ring pick lists to select ring styleTap Volume pick lists to select volume levelTap Vibrate pick lists to turn vibrate mode on or off

66 Customizing Your PhonePreventing unauthorized useYou can protect your phone number from unauthorized use by locking your SIM card. 1. Turn on your phone.2. Press the Phone button on your VisorPhone.3. Tap the Menu icon .4. Under Options, tap Phone Preferences.5. Select the Phone Locked check box to lock your SIM card.6. Enter your password and tap OK.Note: If you haven’t set a password yet, check your service provider’s documentation for the default password. This is usually 1234.7. Tap OK.Tap here to lock and unlock the SIM card Tap here to define a new password

Customizing Your Phone 67Disabling call waitingIf you receive a call while you are talking on the phone, the Phone application notifies you about the second call. If you don’t want to be interrupted by other calls, you can disable call waiting.Note: Because call waiting information is stored by the network, it’s a good idea to check the current network settings both before and after you change the call waiting option.1. Tap the Menu icon .2. Under Options, tap Call Preferences.3. Disable the call waiting option.4. Tap OK.Tip: To reactivate Call Waiting, remove the check from the Disable Call Waiting check box.Tap here to disable call waitingTap here to display current network settings

68 Customizing Your PhoneBlocking your phone number for outgoing callsWhen you place a call from your VisorPhone, the Phone application reveals your phone number to the person you’re calling. If your service provider supports caller ID blocking, you can prevent revealing your phone number to people you call.Note: Because caller ID blocking information is stored by the network, it’s a good idea to check the current network settings both before and after you change the Block outgoing caller ID option.1. Press the Phone button on your VisorPhone.2. Tap the Menu icon .3. Under Options, tap Call Preferences.4. Enable the Block outgoing caller ID option.5. Tap OK.Tap here to place anonymous calls

Customizing Your Phone 69Selecting a service provider networkIf you roam to an area where multiple service providers offer coverage, your VisorPhone automatically selects the provider with the strongest signal. However, if you prefer, you can manually select a service provider network.Note: When you manually select a network, your VisorPhone finds only that network until you either choose another network, or return to Automatic Mode.1. Press the Phone button on your VisorPhone.2. Tap the Menu icon .3. Under Options, tap Select Network.4. Select a network.5. Tap OK.Note: Selecting a new network may take 30 seconds or more.Tap a network to enter manual modeTap Automatic Mode to return to automatic search mode

70 Customizing Your PhoneConnecting a headsetUse the built-in speaker and microphone or connect an optional headset for hands-free operation. For best results, use only headsets from Handspring.Headset jack

Using the Menus 71Using the MenusThis section provides an overview of the menu options available in the Phone and SMS Message Manager applications. Some of the menu options vary based on which screen is active. Phone application Edit menusEdit Speed Dial: Opens a dialog where you can define, change, and delete speed dial buttons. For details, see “Changing a speed dial entry” on page 38.Paste: Inserts a phone number from the clipboard into the dial box.Phone application Record menuPurge: Opens a dialog where you can remove selected records from the Call History list. For details, see “Purging call history” on page 34.Delete Item: Removes the selected record from the Call History list.Speed Dial view Dialpad viewCall History view

72 Using the MenusPhone application Options menuPhone Preferences: Opens a dialog where you can change your phone display and lock the phone. For details, see “Changing the phone display” on page 64 and see “Preventing unauthorized use” on page 66.Ringer Preferences: Opens a dialog where you can choose the ringer settings. For details, see “Selecting the ringer settings” on page 65.Call Preferences: Opens a dialog where you can choose call waiting, call blocking, and call forwarding settings. For details, see “Disabling call waiting” on page 67, “Blocking your phone number for outgoing calls” on page 68, and “Forwarding calls” on page 22.Select Network: Opens a dialog where you can search for and use networks other than your default network. For details, see “Selecting a service provider network” on page 69.Phone Info: Opens a dialog where you can view information about your phone such as the phone number and the IMEI number that uniquely identifies your phone to the network.About Phone: Opens a dialog where you can view version and copyright information for the Phone application.

Using the Menus 73SMS Message Manager application Message menusDelete: Opens a dialog where you can choose which messages you want to remove from the Inbox. For details, see “Deleting messages” on page 52.Put Into Clipboard: Copies the selected text to the clipboard so you can paste it into another message or application. For details, see “Copying message text” on page 49.Create New Note: Copies the selected text to a new Memo Pad memo. For details, see “Copying message text” on page 49.Save: Stores the selected message in the Saved category. Forward: Creates a copy of the selected message so you can send it to someone else. For details, see “Forwarding incoming messages” on page 50.Call Sender: Dials the person who sent the message. Inbox viewMessage view

74 Using the MenusSMS Message Manager application Edit menuUndo: Clears the last action.Cut: Removes the selected text and places it on the clipboard.Copy: Copies the selected text and places it on the clipboard.Paste: Inserts text stored on the clipboard at the current cursor position.Select All: Selects all text in the current record.Keyboard: Opens the onscreen keyboard.Graffiti Help: Opens screens that show you how to form Graffiti characters.

Using the Menus 75SMS Message Manager application Option menuFont: Opens a dialog where you can choose the font you want to use.Greeting: Opens a dialog where you can enter predefined opening and closing phrases to use in your messages.Preferences: Opens a dialog where you can view the SMS Service Center number (if this field is blank, contact your service provider for this information), choose deletion confirmation, and enter your service provider’s SMS Email Center number. For details, see “Enabling SMS Email” on page 53.About SMS: Opens a dialog where you can view version and copyright information for the SMS Message Manager application.

76 Using the Menus

Troubleshooting and Maintenance 77Troubleshooting and MaintenanceIf you encounter a problem with your VisorPhone module, check this section to see if your problem is listed. If your problem isn't listed here, or the suggestions don't resolve your problem, visit www.handspring.com for the latest troubleshooting and customer support information.My VisorPhone won't turn on■Make sure your VisorPhone is inserted firmly in the Springboard expansion slot. ■Make sure your VisorPhone battery isn't drained.■When you turn on your VisorPhone, hold down the power button for at least two seconds, until you hear a beep.■Turn on your handheld to make sure that the handheld batteries aren't drained. Low batteries will prevent your VisorPhone from turning on.I get a message that my SIM card is missing when I turn on my VisorPhone ■Make sure your SIM card is properly inserted. The metal contacts must face down (away from the battery), and the side with the corner cut must slide into the SIM slot first. For details, see “Step 3: Insert your SIM card” on page 5.■Your SIM card may be damaged. Contact your service provider for a new card.

78 Troubleshooting and MaintenanceMy VisorPhone requires an unlocking code, but I didn't set one■Your service provider may have set the locking code before you received your VisorPhone. Enter the default unlocking code: 1234 and then tap OK. If this doesn't work, contact your service provider.Note: It is actually locked your SIM card that is locked, not your VisorPhone. ■If you see the Unblock Phone instead of the Unlock Phone screen, you entered the unlocking code incorrectly more than three times, and your VisorPhone is now blocked. Contact your service provider to obtain the unblocking code.I called my service provider to enable my phone service, but it still doesn’t workSome service providers require 24 hours or more to activate your phone service. If it has been longer than your service provider’s activation period, report the problem to your service provider.My phone number isn't on the Phone Info screenYour service provider may need to install your phone number onto your SIM card. Contact your service provider to see if they can send a message to your VisorPhone that writes your phone number onto your SIM card.

Troubleshooting and Maintenance 79My VisorPhone won't register to the network■You are probably outside a network coverage area. Try using another GSM phone to verify whether coverage is available in your current location.■If coverage is available in your location, try your SIM card in another GSM phone. If it still doesn’t, work, your SIM card may be malfunctioning. Contact your service provider for another SIM card.■Turn off your VisorPhone, and then turn it on again. If a dialog appears asking if you want to search for a network, tap Yes.I tried dialing a phone number, but my VisorPhone just beeps at me■Make sure you dialed the correct number.■Wait a few minutes and try again. If the network is very busy, calls cannot connect.■Verify that you are in a network coverage area and then move a few yards away and try the call again. If you are in a weak coverage area (1 bar of signal strength or less), you may not be able to complete calls even though you are registered to the network.I can't dial international numbersFor security purposes, most service providers require you to enable international calling on your account. Call your service provider to enable international calling.Call waiting doesn’t workEnable call waiting in the Call Preferences dialog box. For details, see “Disabling call waiting” on page 67.

80 Troubleshooting and MaintenanceCall forwarding doesn't workFor security purposes, most service providers require you to enable this feature on your account even though there is usually no extra charge. Call your service provider to enable call forwarding.Caller ID blocking for my outgoing calls doesn't workSome service providers require you to enable this feature on your account. Call your service provider to enable blocking your Caller ID.Some people’s names don’t appear in Call History■Call History shows names only if the person's name and the phone number they called from are in your Address Book.■Find out if a caller has blocked their Caller ID. I can’t send SMS Messages■Check the SMS Preferences dialog box to see if the SMS Message Center number is on this screen. If the number is missing, contact your service provider for the SMS Message Center number and enter it in the SMS Preferences dialog box.■Make sure SMS services are enabled on your account.■Verify that you are in a GSM coverage area.■Make sure the destination number is correct. Some service providers require 11-digit phone numbers for SMS messages.

Troubleshooting and Maintenance 81I get an error message when I send an SMS message to an email address You need to enter the SMS Email Center number in the SMS Preferences dialog box. This number is different from the SMS Message Center number you use to send messages to other mobile phone numbers. For more information, see “Enabling SMS Email” on page 53.Some phone numbers don’t appear in the SMS LookupMake sure the number you want is identified as a mobile number in your Address Book. Only mobile phone numbers appear when you use the SMS Message Manager Lookup button.The applications I assigned to the Dial, Email, and SMS or Phone buttons in the Dialing Address Book don’t launch■Check the Dial Preferences dialog box in the Address Book to confirm the application is assigned to the Dial, Email, or SMS button. For details, see “Assigning dialing applications” on page 63.■Contact the software developer for the application you want to use when you tap the button, and verify that the software is compatible with the new Dialing Address Book and the version of Palm OS your VisorPhone uses. To take advantage of these buttons, an application must contain special code that registers its capabilities to the Address Book. I can't make data calls ■Verify that data calls are enabled on your account.■Verify that you are in a coverage area.

82 Troubleshooting and MaintenanceCaring for your VisorPhone module■Keep your VisorPhone and its accessories out of the reach of small children.■Keep you VisorPhone dry.■Use your VisorPhone at normal temperatures (between -4 degrees and 130 degrees Fahrenheit). Temperatures outside of this range may cause damage to your VisorPhone.■Keep your VisorPhone away from dusty or dirty areas.■Do not disassemble your VisorPhone.■Do not use harsh detergents to clean your VisorPhone.■Use only genuine Handspring accessories. Third party accessories are not guaranteed to function properly with your VisorPhone.■Do not let the Springboard contacts on your VisorPhone come in direct contact with conductive or electronic objects.■Do not short any contacts on your VisorPhone module or the Springboard connectors.I can't synchronize when my VisorPhone is connected to my handheldMake sure that there are no active calls on your VisorPhone before you begin a HotSync operation. You cannot synchronize while you have an active call, and you cannot make or receive calls during a HotSync operation.

Troubleshooting and Maintenance 83Caring for the batteryYour VisorPhone uses a 680mAh Lithium Ion battery. A fully-charged battery provides approximately 3 hours of talk time and more than 70 hours of standby time. Follow these guidelines to get the most from your battery:■Do not disassemble the battery pack. ■If you are not using your VisorPhone for an extended period of time, disconnect the battery pack from the phone and store it in a cool, dry place; charge the battery at least once every six months when not in use.■Use your VisorPhone at normal temperatures (between -4 degrees and 130 degrees Fahrenheit). Using your VisorPhone outside of the normal temperature range can severely decrease the battery performance.■Never throw the battery pack into fire or expose it to extreme heat.■If the battery pack ever becomes hot or smells odd, stop using it. ■If the battery pack becomes damaged and leaks liquid, stop using it and avoid skin contact with the leaking liquid. ■Use only a genuine Handspring battery pack. Third party battery packs are not guaranteed to function properly with your VisorPhone.■Always replace the battery pack with the same type of pack. Using another type of battery pack may cause an explosion.■Do not short any battery contacts or let the contacts come in direct contact with conductive or electronic objects.■Be sure to properly dispose of the battery. For more information, see “How do I dispose of the battery?” on page 84.

84 Troubleshooting and MaintenanceHow do I dispose of the battery?When your battery fails to hold a charge, you need to replace it. Caution: It is illegal in many areas to dispose of Lithium Ion batteries in household or business trash. Call your local recycling center for instructions on battery recycling, or contact Handspring for safe disposal options. Do not handle a damaged or leaking battery.

Warranty and Other Product Information 85Warranty and Other Product InformationHandspring, Inc. Limited WarrantyHARDWARE: Handspring, Inc. (“Handspring”), warrants to the original end user (“Customer”) that thisproduct will be free from defects in workmanship and materials, under normal intended use, for one yearfrom the date of original purchase from Handspring. Handspring's sole obligation under this express war-ranty shall be, at Handspring's option and expense, to replace the product or part with a comparable productor part, repair the product or part, or if neither repair nor replacement is reasonably available, Handspringmay, in its sole discretion, refund to Customer the purchase price paid for the product or part. Replacementproducts or parts may be new or reconditioned. Handspring warrants any replaced or repaired product orpart, and any hardware upgrade to which Customer is entitled under an agreement between Customer andHandspring, for a period of ninety (90) days from shipment, or through the end of the original warranty,whichever is longer. All products or parts that are replaced become the property of Handspring.Accessory products, as listed in the applicable Handspring catalogue, are not covered under this LimitedWarranty. Handspring shall not be responsible for Customer's software, firmware, information, or memorydata contained in, stored on, or integrated with any products returned to Handspring for repair, whetherunder warranty or not.SOFTWARE: Handspring warrants to Customer that the Desktop organizer software licensed from it willperform in substantial conformance to their program specifications, for a period of ninety (90) days from thedate of original purchase from Handspring. Handspring warrants the media containing software against fail-ure during the warranty period. No updates are provided. Handspring does not provide any warranty for anythird party applications software that is licensed to Customer by the third party. Handspring's sole obliga-tion with respect to this express warranty shall be (at Handspring's discretion) to refund the purchase pricepaid by Customer for any defective software product, or to replace any defective media with software whichsubstantially conforms to applicable Handspring published specifications. Handspring makes no warranty orrepresentation that its software products will meet Customer's requirements or will work in combinationwith any hardware or applications software products provided by third parties, that the operation of the soft-ware products will be uninterrupted or error free, or that all defects in the software products will be correct-ed.OBTAINING WARRANTY SERVICE: Customer must contact Handspring within the applicable war-ranty period to obtain warranty service authorization. Dated proof of original purchase from Handspringwill be required. Handspring is not responsible for Customer products or parts received without a warrantyservice authorization. In the United States, Handspring may ship a replacement product or part prior to re-

86 Warranty and Other Product Informationceiving the original product or part (“advance exchange”). If advance exchange is not available, then the re-paired product or part will be shipped as soon as reasonably possible, which will be no later than thirty (30)days after Handspring receives the original product or part. Repaired or replacement products will be shippedto Customer at Handspring's expense. The repair and replacement process for products or parts in locationsoutside of the United States will vary depending on Customer's location.Products or parts shipped by Customer to Handspring must be sent prepaid and packaged appropriately forsafe shipment, and it is recommended that they be insured or sent by a method that provides for tracking ofthe package. When an advance exchange is provided and Customer fails to return the original product or partto Handspring within thirty (30) days from the date the warranty service authorization is issued, Handspringwill charge Customer the then current published catalogue price of such product or part.WARRANTIES EXCLUSIVE: IF THIS PRODUCT DOES NOT OPERATE AS WARRANTEDABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE RE-PLACEMENT OR REPAIR OF THE PRODUCT OR PART OR REFUND OF THE PURCHASEPRICE PAID, AT HANDSPRING'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THEFOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALLOTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACTOR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES,TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PUR-POSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON IN-FRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED BY HANDSPRING and ITSSUPPLIERS. HANDSPRING NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSONTO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTAL-LATION, MAINTENANCE OR USE OF ITS PRODUCTS.HANDSPRING AND ITS SUPPLIERS SHALL NOT BE LIABLE UNDER THIS WARRANTY IFITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MAL-FUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S ORANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UN-AUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR ANY OTHERCAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHT-NING, OTHER HAZARDS, OR ACTS OF GOD. THIS WARRANTY DOES NOT COVER PHYSI-CAL DAMAGE TO THE SURFACE OF THE PRODUCT, INCLUDING CRACKS ORSCRATCHES ON THE LCD TOUCHSCREEN OR OUTSIDE CASING. THIS WARRANTY DOESNOT APPLY WHEN THE MALFUNCTION RESULTS FROM THE USE OF THIS PRODUCT INCONJUNCTION WITH ACCESSORIES, OTHER PRODUCTS, OR ANCILLARY OR PERIPHER-AL EQUIPMENT AND HANDSPRING DETERMINES THAT THERE IS NO FAULT WITH THEPRODUCT ITSELF. THIS WARRANTY DOES NOT APPLY TO ANY MALFUNCTION OR FAIL-

Warranty and Other Product Information 87URE OF THE PRODUCT OR PART DUE TO ANY COMMUNICATION SERVICE CUSTOMERMAY SUBSCRIBE TO OR USE WITH THE PRODUCT.LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, HANDSPRINGALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED INCONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUEN-TIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REV-ENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHERFINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLA-TION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THISPRODUCT, EVEN IF HANDSPRING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES, AND LIMITS ITS LIABILITY TO REPLACEMENT, REPAIR, OR REFUND OF THEPURCHASE PRICE PAID, AT HANDSPRING'S OPTION. THIS DISCLAIMER OF LIABILITYFOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALLFAIL OF ITS ESSENTIAL PURPOSE.NOTICE TO CONSUMERS: Some countries, states, or provinces do not allow the exclusion or limita-tion of implied warranties or the limitation of incidental or consequential damages for certain products sup-plied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusionsmay be limited in their application to you. When the implied warranties are not allowed to be excluded intheir entirety, they will be limited to the duration of the applicable written warranty. This warranty givesyou specific legal rights which may vary depending on local law.GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California,U.S.A. as such laws are applied to agreements entered into and to be performed entirely within Californiabetween California residents and by the laws of the United States, excluding its conflicts of laws principlesand excluding the United Nations Convention on Contracts for the International Sale of Goods.

88 Warranty and Other Product InformationHandspring, Inc. End User Software License AgreementTHIS PRODUCT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY HAND-SPRING, INC. AND ITS SUPPLIERS (COLLECTIVELY, “HANDSPRING”), TO ITS CUSTOMERSFOR THEIR USE ONLY AS SET FORTH BELOW.SOFTWARE LICENSE: Handspring grants you a nonexclusive license to use the accompanying softwareprogram(s) (the “Software”) subject to the terms and restrictions set forth in this End User Software LicenseAgreement (“License Agreement”). You are not permitted to lease or rent, distribute or sublicense the Soft-ware or to use the Software in a time-sharing arrangement or in any other unauthorized manner. Further, nolicense is granted to you in the human readable code of the Software (source code). Except as provided below,this License Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or anyother rights in respect to the Software. The Software is licensed to be used solely on or in connection with Handspring products. With respect to theDesktop Software, you may reproduce and provide one (1) copy of such Software for each personal computeron which such Software is used as permitted hereunder. With respect to the Device Software, you may usesuch Software only on one (1) Handspring product. Otherwise, the Software and supporting documentationmay be copied only as essential for backup or archive purposes in support of your use of the Software as per-mitted hereunder. You must reproduce and include all copyright notices and any other proprietary rights no-tices appearing on the Software on any copies that you make. Notwithstanding any other provision of this License Agreement, this License Agreement shall not be deemedto apply to any applications software licensed to you by third parties that is included on the same media asHandspring's Software (“Other Software”) if the Other Software provides that the use of the Other Softwareis subject to the terms and conditions of the third party's license agreement. Portions of the Software are licensed to Handspring, and from Handspring to you, pursuant to the GNU Li-brary General Public License (“GNU Software”), a copy of which is supplied herewith and incorporatedherein in its entirety by this reference. Notwithstanding any other provision of this License Agreement, thisLicense Agreement shall not be deemed to apply to the GNU Software. Source code versions of the GNUSoftware are available at Handspring's web site, currently located at www.handspring.com.PAYMENT OF FEES: The effectiveness of the licenses granted hereunder is conditioned on the receipt byHandspring of any applicable fees.

Warranty and Other Product Information 89NO ASSIGNMENT; NO REVERSE ENGINEERING: You may transfer the Software and this LicenseAgreement to another party in connection with a transfer of the Handspring product upon which the Soft-ware is used, if the other party agrees in writing to accept the terms and conditions of this License Agree-ment. If you transfer the Software, you must at the same time either transfer all copies of the Software aswell as the supporting documentation to the same party or destroy any such materials not transferred. Exceptas set forth above, you may not transfer or assign the Software or your rights under this License Agreement. Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited.However, if you are a European Union (“EU”) resident, information necessary to achieve interoperabilityof the Software with other programs within the meaning of the EU Directive on the Legal Protection ofComputer Programs is available to you from Handspring upon written request.EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or accompa-nying documentation (or any copies thereof) or any products utilizing the Software or such documentationin violation of any applicable laws or regulations of the United States or the country in which you obtainedthem. The software covered by this License Agreement may contain strong data encryption code which can-not be exported outside of the U.S. or Canada. You agree that you will not export/reexport, either physicallyor electronically, the encryption software or accompanying documentation without obtaining written autho-rization from the U.S. Department of Commerce.UNITED STATES GOVERNMENT LEGEND: If you are acquiring the Software on behalf of any unitor agency of the United States Government, the following provisions apply. The Software constitutes a“commercial item”, as that term is defined at Federal Acquisition Regulation (FAR) 2.101 (Oct. 1995), con-sisting of “commercial computer software” and “commercial computer software documentation”, as suchterms are used in FAR 12.212 (Sept. 1995), and is provided to the U.S. Government only as commercial soft-ware (with “Restricted Rights”, if applicable). Use, duplication, or disclosure by the U.S. Government is sub-ject to restrictions set forth in this License Agreement and as provided in DFARS 227.7202-1(a) and227.7202-3(a) (1995), DFARS 252.227-7013(c)(1)(ii) (OCT 1988), FAR 12.212(a) (1995), FAR 52.227-19,or FAR 52.227-14 (ALT III), as applicable. TERM AND TERMINATION: This License Agreement is effective until terminated. You may termi-nate it at any time by destroying the Software and documentation together with all copies and merged por-tions in any form. It will also terminate immediately if you fail to comply with any term or condition of thisLicense Agreement. Upon such termination you agree to destroy the Software and documentation, togetherwith all copies and merged portions in any form.

90 Warranty and Other Product InformationGOVERNING LAW: This License Agreement shall be governed by the laws of the State of California assuch laws are applied to agreements entered into and to be performed entirely within California between Cal-ifornia residents and by the laws of the United States. You agree that the conflicts of laws principles of suchlaws and the United Nations Convention on Contracts for the International Sale of Goods (1980) are herebyexcluded in its entirety from application to this License Agreement. LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability ap-plicable to the Software are as stated on the Limited Warranty or in the product manual accompanying theSoftware. Such warranties and limitations of liability are incorporated herein in their entirety by this refer-ence. SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or un-enforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any way beaffected or impaired and a valid, legal and enforceable provision of similar intent and economic impact shallbe substituted therefor. ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement be-tween you and Handspring, supersedes all prior agreements, whether written or oral, with respect to the Soft-ware, and may be amended only in a writing signed by both parties. Safety And General InformationIMPORTANT INFORMATION ON SAFE AND EFFFICIENT OPERATION. Read this informationbefore using your integrated multi-service portable radio. For the Safe and Efficient Operation of Your Radio, Observe These Guidelines:Your radio product contains a transmitter and a receiver. When it is ON, it receives and transmits radio fre-quency (RF) energy. The radio operates in the frequency range of 800 MHz to 1990 MHz and employs digitalmodulation techniques. When you use your radio, the system handling your call controls the power level atwhich your radio transmits. The output power level typically may vary over a range from .001 Watts to 2Watts.

Warranty and Other Product Information 91Exposure To Radio Frequency EnergyYour VisorPhone Radio Product is designed to comply with the following national and international stan-dards and guidelines regarding exposure of human beings to radio frequency electromagnetic energy:■United States Federal Communications Commission, Code of Federal Regulations; 47 CFR part 2 sub-part J■American National Standards Institute (ANSI) IEEE. C95. 1-1992■National Council on Radiation Protection and Measurements (NCRP). Report 86■International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998■National Radiological Protection Board of the United Kingdom, GS 11, 1988■Verband Deutscher Elektrotechniker (VDE) DIN-0848■Department of Health and Welfare Canada. Safety Code 6To assure optimal radio performance and make sure human exposure to radio frequency electromagneticenergy is within the guidelines set forth in the above standards, always adhere to the following procedure:When placing or receiving a phone call hold the radio as you would a telephone. Speak directly into the mi-crophone and position the antenna up over your shoulder.For body-worn operation, the antenna should be kept at least one inch from the body when transmitting. Acarry holder with a belt clip is available from handspring.com for body-worn use.When using any data feature of the radio, with or without an accessory cable, position the antenna of theradio product at least one inch (2.5 cm) away from the body.DO NOT hold the antenna when the radio is “IN USE.” Holding the antenna affects call quality and maycause the radio to operate at a higher power level than needed.Interference to Medical and Personal Electronic DevicesMost electronic equipment is shielded from RF energy. However, certain equipment may not be shieldedagainst the RF signals from your wireless phone.

92 Warranty and Other Product InformationPacemakersThe Health Industry Manufacturers Association recommends that a minimum separation of six inches (6")be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with thepacemaker. These recommendations are consistent with the independent research by the recommendationsof Wireless Technology Research.Persons with pacemakers should:■ALWAYS keep the phone more than six inches from their pacemaker when the phone is turned ON. ■not carry the phone in a breast pocket.■use the ear opposite the pacemaker to minimize the potential for interference.■turn the phone OFF immediately if you have any reason to suspect that interference is taking place.Hearing AidsSome digital wireless phones may interfere with some hearing aids. In the event of such interference, you maywant to consult your hearing aid manufacturer to discuss alternatives.Other Medical DevicesIf you use any other personal medical device, consult the manufacturer of your device to determine if it is ad-equately shielded from external RF energy. Your physician may be able to assist you in obtaining this infor-mation.Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to doso. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.Interference to Other Electronic DevicesRF energy may affect improperly installed or inadequately shielded electronic operating and entertainmentsystems in motor vehicles. Check with the manufacturer or representative to determine if these systems areadequately shielded from external RF energy. Also check with the manufacturer of any equipment that hasbeen added to the vehicle.Turn your radio OFF before boarding any aircraft to prevent possible interference to aircraft systems. Reg-ulations of the United states Federal Aviation Administration prohibit use when the aircraft is in the air andrequire you have permission from a crew member to use your radio while the aircraft is one the ground.

Warranty and Other Product Information 93Safety and General Use While DrivingCheck the laws and regulations on the use of telephones in the area where you drive. Always obey them.When using the phone while driving, please:■Give full attention to driving and to the road■Use hands-free operation, if available■Pull off the road and park before making or answering a call if driving conditions so require.Canadian RFI StatementThis Class B digital apparatus meets all requirements of the Canadian Interference-Causing EquipmentRegulations.Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouilleurdu Canada.AcknowledgmentsWe would like to thank the following developers whose contributions were an integral part of the Hand-spring product:■Rindel & Partner GmbHOPTION International Groupwww.rindle.de■OPTION International Groupwww.option.com

94 Warranty and Other Product Information

Index 95IndexNumerics3-way calling 27AActive call 11, 23Address Bookadding from Call History 14adding to Speed Dial 37dialing from 15Dialing Preferences 63Adjusting volume 4Answering calls 19–21Antenna 3BBatterycare 83charging 7disposal 84gauge 11indicators 7location 3specifications 83Beep tone 21ButtonsPhone 4power 3ringer 4scroll 4, 13, 42slider 4SMS Message Manager 4CCallPreferences 21, 22, 67, 68, 72status 24, 26, 27waiting 21, 67Call History 17adding to Address Book 14adding to Speed Dial list 14deleting items 34dialing from 14displaying 33icon 14incoming calls 33missed calls 17, 29, 30, 33outgoing calls 33purging 34Caller ID 17, 20, 21, 32, 68

96 IndexCalls3-way 27active 11, 23answering 19–21answering call waiting 21conference 27forwarding 22ignoring 20incoming 19–22, 33missed 17, 30, 33outgoing 11–18, 33, 68placing a second 25placing on hold 24switching 26Conference calls 27Coverage area 10, 17, 19, 22, 29,44, 48DDeletingCall History 34SMS messages 32, 44, 52Speed Dial entries 39Dialingapplications 63emergency numbers 18from Address Book 15from Call History 14, 30, 33from Memo Pad 16from To Do List 16last number 14prefixes 62previous numbers 13, 14, 33with Dialpad 13with Speed Dial 12Dialpaddialing numbers 13icon 13EEditcall forwarding number 22menu 71, 74phone number 13, 15, 16, 37SMS messages 49, 50Speed Dial 38, 40Email messages 41, 43, 46, 53Emergency numbers 18FForwardingcalls 22SMS Email 53SMS messages 50, 73

Index 97Frequently asked questions 77–82GGreetings 47HHeadsetconnecting 70jack 3Hold button 24HotSync operations 55–59, 82IIconsbattery 11Call History 14, 30Dialpad 13signal strength 11Speed Dial 12Voicemail 11Ignoring calls 20Incoming calls 19–22, 33Indicatorsbattery 4, 7, 11Call History 33call status 24, 26, 27call waiting 21missed call 17network service 4, 10, 11signal strength 11voicemail 11KKey Pad 11, 12, 31LLED 3, 4, 7, 10License agreement 88Light, see LED 4Limited warranty 85Locking phone 66MMemo Pad 16MenusPhone application 71–72SMS Message Manager 73–75MessageManager, see SMSmenus 73status 48Messageschecking 29–33expiration 48

98 Indexmissed call 17purging SMS 52replying 43sorting SMS 51text 10, 29, 32, 42voicemail 10, 31Missed calls 17, 30, 33Modem 55–59Moduleinserting 6removing 6NNetworkcoverage area 10HotSync operation 58name 11selecting 69, 72status 4, 68voicemail number 36Network status 22, 67OOptionsCall Preferences 67, 68call waiting 67menu 72, 75Phone Preferences 64Ringer Preferences 65Outgoing calls 11–18, 33, 68PPassword 8, 66Phone applicationstarting 13Phone button 4Phone numberchecking 9editing 13Power button 3PreferencesCall 68call waiting 67dialing 63Phone 64ringer 65Prefixes 62PurgingCall History 34SMS messages 52RRecord menu 71Redialing a number 14

Index 99Ringerbutton 4settings 65SSafety 10, 83, 90–93Scroll buttons 4, 13, 42Security 66Setup 2–9Signal strength 11, 69Signatures 47SIM carddefined 1, 5IMEI 9inserting 5locking 66phone number 9SMS Message Center number53Slider 3, 4, 65SMSchanging messages 49copying text 49creating messages 44email messages 46, 53forwarding messages 50greetings 47Inbox 42menus 73–75message expiration 48Message Manager button 4messages 29, 32Preferences 53purging messages 52replying to messages 43saving messages 48signatures 47sorting messages 51Software license 88Sorting messages 51Speaker 3, 4, 70Speed Dialadding Address Book entries37adding Call History entries 14changing entries 38defining buttons 36deleting entries 39dialing numbers 12icon 12list 35–40organizing 35, 40voicemail 31, 36

100 IndexSupport 77Switching calls 26TText messages, see SMSTo Do List 16Troubleshooting 77–82VVibrate 65VisorPhoneinserting 6parts of 3removing 6turning on 8Voicemail 10, 17, 20, 29, 31, 36icon 11Volume 4WWarranty 85Wireless synchronization, seeHotSync operations

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