Palm 747 SmartPhone With Bluetooth User Manual 3 of 3

Palm Inc SmartPhone With Bluetooth 3 of 3

Contents

User Manual 3 of 3

YOUR APPLICATION AND INFO MANAGEMENT TOOLSUSING EXPANSION CARDS 1959CHAPTER1Insert the expansion card into the expansion card slot. The Card category of Applications View automatically appears.2Select the category pick list in the title bar, and select All.3Select the icon for the application in which you want to open the item. For example, to view a picture, select Pics&Videos.Copying applications between an expansion card and your CentroYou can copy applications from your Centro to your expansion card and vice versa.1Press Applications . 2Press Menu .3Select Copy from the App menu.4Select the Copy To pick list and select the destination: Phone or <card name>.5Select the From pick list and select the location of the application you want to copy: Phone or <card name>.6Highlight the application you want to copy.7Select Copy.TIPBefore you copy an application to an expansion card, make sure that it is compatible with Palm OS software version 5.4.5 or later. Some applications do not work with expansion cards and do not allow you to store files in a location that is separate from the application.
YOUR APPLICATION AND INFO MANAGEMENT TOOLSUSING EXPANSION CARDS1969CHAPTERViewing expansion card informationThe Card Info application displays general information about the expansion card that is currently in the expansion slot, and it enables you to rename and format a card.•Press Applications and select Card Info . Renaming an expansion cardIf you change the contents of an expansion card, you may at some point want to rename the card to better match its contents.1Insert the expansion card into the expansion card slot. 2Select the category pick list at the top of the screen and select All.3Select Card Info .4Press Menu .5Select Rename Card from the Card menu.6Enter a new name for the card.7Select OK.Formatting an expansion cardFormatting an expansion card is similar to formatting a disk on a computer. When you format an expansion card, you erase all the information stored on the card.TIPIf you have trouble copying info to, renaming, or formatting an expansion card, make sure the card is not write-protected. Press Applications and select Card Info. If a “This card is read-only” message appears, the card is write-protected. See the instructions that came with your card for additional info.
YOUR APPLICATION AND INFO MANAGEMENT TOOLSUSING EXPANSION CARDS 1979CHAPTER1Insert the expansion card into the expansion card slot. 2Select the category pick list at the top of the screen and select All.3Select Card Info .4Press Menu .5Select Format Card from the Card menu.6Enter a new name for the card.7Select OK.TIPIf you format a card, any photos or documents that were previously stored on the card are deleted from your desktop software the next time you sync. You can recover these files from the backup folder, or you can prevent the deletion by temporarily changing your sync settings for the affected application to Desktop overwrites handheld.
YOUR APPLICATION AND INFO MANAGEMENT TOOLSUSING EXPANSION CARDS1989CHAPTER
CHAPTER10Your personal settingsCustomizing your Palm®Centro™ 690 is a great way to make it match your lifestyle and work even harder for you.On your Centro, you can easily customize the sounds, fonts, screen colors, and more. Take advantage of different levels of security. Prevent making an accidental (and expensive) phone call by locking the keyboard. Some settings can help extend the life of your Centro battery. There are lots of ways to make your Centro work better for you.Benefits•Access applications quickly•Make your screen easy to read•Conserve power•Enjoy your Centro 690 more
In this chapterSystem sound settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201Display and appearance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 202Applications settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205Locking your Centro and info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214Connecting to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
YOUR PERSONAL SETTINGSSYSTEM SOUND SETTINGS 20110CHAPTERSystem sound settings Silencing soundsYou can immediately silence all alerts, ringtones, music that plays through the built-in speaker, and system sounds by sliding the Ringer switch to Sound Off. This does not mute the audio during a phone call.1Slide the Ringer switch to Sound Off . Your Centro 690 vibrates once to let you know that you’ve turned sounds off.2To hear all sounds again, slide the Ringer switch to Sound On .NOTE For info on setting the vibrate option, see the section on setting alert tones in the chapters that describe the individual applications.Sliding the Ringer switch back to Sound On restores the previous sound settings.Setting system volume levelsYou can set the volume level for system sounds, such as the tone that plays when you synchronize.1Press Applications and select Sounds .2Select the Application pick list and select System.TIPIf the Ringer switch is set to Sound Off, the ringer setting overrides the sound settings and all sounds are turned off.Sound Off Sound On
YOUR PERSONAL SETTINGSDISPLAY AND APPEARANCE SETTINGS20210CHAPTER3Select the System Volume and Game Volume pick lists and select the volume levels.4Select Done.Display and appearance settingsAdjusting the brightnessDepending on the lighting conditions in which you’re using your Centro, you may need to adjust the brightness of the screen. 1Press Option , and then press Backlight .2Press Left and Right to adjust the brightness.3Select Done.Changing the screen fontYou can change the screen font in Calendar, Contacts, Memos, Messaging, Tasks, and Web. The font styles may vary between applications, and some applications may offer fewer choices.1Open the application in which you want to change the font.2Press Menu .3Select Options, and then select Font.TIPTo temporarily set the backlight to the preset low setting, press Option + Menu.TIPYou can also adjust the backlight and set the brightness duration during a call in Power Preferences. See Optimizing power settings.Backlight
YOUR PERSONAL SETTINGSDISPLAY AND APPEARANCE SETTINGS 20310CHAPTER4Select a font style. (In the web browser, select the Font size pick list and select Large or Small.)5Select OK.Setting display formatsFormats Preferences enable you to select number conventions based on geographic regions. For example, in the United Kingdom, time often is expressed using a 24-hour clock. In the United States, time is expressed using a 12-hour clock with an AM or a PM suffix. Many of the built-in applications on your Centro 690 use the Formats Preferences settings. 1Press Applications and select Prefs . 2Select Formats.3Set any of the following preferences:Preset to: The standard number conventions for your country. When you select a country, the other Formats Preferences are automatically set to that country’s conventions. You can also edit each option individually.Time: The time format. Select HH:MM to display a 24-hour clock.Date: The date format.Week starts: The first day of the week (usually Sunday or Monday).Numbers: The format for numbers with decimal points and commas.4Select Done.Aligning the screen to correct tapping problemsOccasionally, the Centro touchscreen alignment may need to be readjusted. If this problem occurs, you may see the wrong feature being activated when you tap the screen. To fix the problem, you can align the screen at any time.Large bold fontSmall fontSmall bold fontLarge font
YOUR PERSONAL SETTINGSDISPLAY AND APPEARANCE SETTINGS20410CHAPTER1Press Applications and select Prefs . 2Select Touchscreen.3Follow the onscreen instructions and tap the screen where indicated.4Select Done.Changing the system color scheme1Press Applications and select Prefs .2Select Color Theme.3Select a color scheme from the list.4Select Done.TIPYou can also set the wallpaper for the Main tab in the Phone application (see Customizing the Main tab in the Phone application) and the background for Calendar Agenda View (see Customizing display options for your calendar).
YOUR PERSONAL SETTINGSAPPLICATIONS SETTINGS 20510CHAPTERApplications settingsYou can change the Applications settings on your Centro so that you can easily access the applications you use most often. You can arrange and display your applications by category, reassign the buttons on your Centro, and select default applications for specific tasks.Arranging applications by categoryYou can assign an application to a category and then display a specific category of applications in Applications View. 1Press Applications . 2Press Menu .3Select Category on the App menu.4Select the pick list next to each application and select a category.5Select Done.Displaying applications by categoryDo one of the following:•Press Applications repeatedly to cycle through the categories.•Select the category pick list at the top of the screen and select a category. Select All to display all your applications.Changing Applications View By default, Applications View displays each application as an icon. As an alternative, you can view a list of applications. The list view is particularly useful when you have so many applications in a category that the applications fill up more than one screen.TIPTo create a new category, select the category pick list and select Edit Categories. Select New, and then enter the category name. Select OK to close the dialog box, and then select OK.DID YOU KNOW?If there is an expansion card in the expansion slot, the card appears in the category pick list and is treated as a category when you press Applications repeatedly.
YOUR PERSONAL SETTINGSAPPLICATIONS SETTINGS20610CHAPTER1Press Applications . 2Press Menu .3Select Options, and then select Preferences.4Select the View By pick list and select List.5Select OK.Reassigning buttonsWith Buttons Preferences, you can select which applications are associated with the quick buttons and the Side button on your Centro. You can assign a primary and secondary application to each of the three quick buttons that open an application.NOTE We recommend that you keep the primary button assignments on the factory settings until you become comfortable with the features of your Centro 690. If you do change the primary button assignments, remember that the instructions in this guide and in the other help features refer to the original button settings.1Press Applications and select Prefs .2Select Buttons.3Select the pick list next to the item you want to reassign, and then select an application.4Select Done.DID YOU KNOW?You can also choose an application to open with the sync button on the USB sync cable. To change this setting, select HotSync on the Buttons Preferences screen.TIPTo restore all the buttons and key combinations to their factory settings, select Default.DID YOU KNOW?
YOUR PERSONAL SETTINGSLOCKING YOUR CENTRO AND INFO 20710CHAPTERChanging default applicationsSometimes one application looks for another application to handle information (for example, a mail application might open a browser when you select a link in an email message). Your Centro 690 comes with a set of predefined applications to handle email, messaging, and browser requests from other applications. If you have more than one application to handle these requests on your Centro 690, you can specify which application you want to use for each function.1Press Applications and select Prefs . 2Select Default Apps.3Select each pick list and select the application you want to associate with that function.4Select Done.Locking your Centro and infoYour Centro includes several features that protect it from inadvertent use and keep your information private. You can lock any of the following features on your Centro 690: Keyboard (Keyguard): You can use the Keyguard feature to disable the keyboard and all buttons to prevent accidental presses in your bag or pocket.
YOUR PERSONAL SETTINGSLOCKING YOUR CENTRO AND INFO20810CHAPTERScreen: You can disable the screen’s touch-sensitive feature during an active call or call alert.Phone (Phone Lock): You can set your phone to require a password for making calls. The built-in security software lets you make emergency calls even if your phone is locked.Centro: You can set your Centro to require a password for viewing any information on your Centro.Entries: You can mask or hide entries marked as private and set your Centro 690 to require a password for viewing them.Locking your keyboard (Keyguard)The Keyguard feature locks the keyboard so that you don’t accidentally press buttons or activate items on the screen while your Centro 690 is in a pocket or bag. By default, Keyguard turns on whenever the screen is off. Each time you wake up the screen, you must turn off Keyguard to unlock the keyboard and use your Centro 690. To turn off Keyguard, do the following:1When the screen is off, press Power/End to wake up the screen.2Press Center to turn off Keyguard.You can change how quickly Keyguard turns on, or you can disable this feature altogether. To change the Keyguard settings, do the following:1Press Applications and select Prefs . 2Select Keyguard.3Select the Auto-Keyguard pick list, and then do one of the following:•Select how quickly you want Keyguard to turn on: When power is turned off, 5 seconds after power off, or 30 seconds after power off. •Select Disable to completely disable the Keyguard feature until you turn it
YOUR PERSONAL SETTINGSLOCKING YOUR CENTRO AND INFO 20910CHAPTERon again by pressing Option + Power/End when the screen is on.4Select Done.Locking your screenYou can set your Centro 690 to automatically lock the screen’s touch-sensitive features in certain situations. 1Press Applications and select Prefs . 2Select Keyguard.3Check any of the following boxes:Incoming calls received: Disables the screen when the phone rings. You must use the 5-way to select the onscreen Answer and Ignore buttons, or press Send to answer the call or Power/End to ignore the call.On a call: Disables the screen after you answer a call. You must use the 5-way to select the onscreen buttons during the call. Use this setting to avoid accidentally pressing onscreen buttons while you’re holding your Centro 690 near your ear to speak.4Select Done.Locking your phone (Phone Lock)You can lock your SIM card to prevent unauthorized calls and use of other wireless features. When your SIM card is locked, you must enter the correct PIN code to unlock it, even if you move it to a different phone. You can still make emergency calls when your phone is locked, however.IMPORTANT If your SIM card is locked and you enter the wrong PIN more than three times, you must call your network operator for your unique PIN unlock key (PUK) to unlock your SIM card.DID YOU KNOW?When you check the boxes to disable the touchscreen during a call, the touchscreen is automatically enabled again after you end the call.TIPWhen Phone Lock is turned on, other people can still see the info on your Centro 690, but they cannot make or receive phone calls or use the other wireless features without your password.
YOUR PERSONAL SETTINGSLOCKING YOUR CENTRO AND INFO21010CHAPTER1Press Phone .2Press Menu .3Select Options, and then select Phone Lock.4Check the Lock SIM box.5When prompted, enter the current PIN and select OK. (Unless you changed your PIN, enter the default PIN, provided with your account materials.) 6If you want to change the PIN, select Change PIN, enter a new PIN, and then select OK. Repeat this step to verify the new PIN.7If your SIM card supports fixed number dialing (FDN), select Advanced and check the Enable Fixed Number Dialing box to restrict dialing to the numbers in your FDN list. When prompted, enter your PIN2 and then select OK. 8Turn your phone off to activate the phone lock feature.9To turn your phone on again, press and hold Power/End , enter your PIN, and then select OK to unlock your Centro 690.Your SIM card locks again when you turn off your Centro 690 and then turn it back on.To disable the current Phone Lock settings:1Press Phone .2Press Menu .3Select Options, and then select Phone Lock.4Uncheck the Lock SIM box.5Enter your PIN code.6Select OK.Locking your CentroTo protect your personal information, you can lock your Centro 690 so that you need to enter your password to access any of your information or to use any of the features on your Centro, including the phone. You can, however, still make emergency calls when your Centro is locked.TIPTo manage your FDN list, press Applications, select SIM Book, press Menu, and then select Modify FDN from the Options menu.
YOUR PERSONAL SETTINGSLOCKING YOUR CENTRO AND INFO 21110CHAPTERIMPORTANT If you lock your Centro, you must enter the exact password to unlock it. If you forget the password, you need to perform a hard reset to resume using your Centro. Performing a hard reset while your Centro is password locked deletes all the entries in your Centro and completely reformats it. If you use password protection in Palm Desktop software, you must remember your password to restore your info. However, if you do not use password protection in Palm Desktop software, you can restore all previously synchronized info the next time you sync (see Synchronizing information—the basics).1Press Applications and select Security . 2Select the Password box.3Assign a password and a password hint.4Select the Auto Lock Device box.5When prompted, enter your password and select OK.6Select one of the following options:Never: Prevents your Centro from locking automatically.On power off: Locks your Centro when you turn off the screen, or when it shuts off with the Auto-off feature.At a preset time: Locks your Centro at a specific time of day. After a preset delay: Locks your Centro after a period of inactivity. 7Select OK.
YOUR PERSONAL SETTINGSLOCKING YOUR CENTRO AND INFO21210CHAPTER8Do one of the following:•Select Lock & Turn Off to lock your Centro immediately.•Press Applications to accept your settings and continue using your Centro.Working with private entriesIn most applications, you can mark individual entries as private. All private entries remain visible and accessible until you select the Security setting. You have three Security setting options: Show Records: Private records are visible.Hide Records: Private entries do not appear anywhere in the application. Mask Records: Private entries are replaced with a gray bar that lets you know the entry is there but keeps it from being legible. After you enable the mask or hide setting, any entries marked as private are immediately hidden or masked. If you define a password, you must enter it to display private entries. If you do not define a password, you (or anyone else) can reveal private entries without a password.1Open the entry that you want to mark private. 2Select Details. 3Check the Private box.4Select OK.Hiding or masking all private entriesMake sure the entries you want to mask or hide are marked private. 1Press Applications and select Security . 2Select the Current Privacy pick list and select either Hide Records or Mask Records.TIPAfter you create a password, you can lock your system manually. Press Applications and select Security. Select Lock & Turn Off, and then select Off & Lock.TIPTo change your password, select the Password box, enter your current password, and then enter the new password. To delete your password, select the Password box and then select Unassign.
YOUR PERSONAL SETTINGSLOCKING YOUR CENTRO AND INFO 21310CHAPTER3If prompted for your password, enter it and then select OK. Viewing all private recordsYou can reveal all the entries you’ve hidden or masked.1Press Applications and select Security . 2Select the Current Privacy pick list and select Show Records.3If prompted for your password, enter it and then select OK. Viewing private entries in a specific application1Open the application that contains the private entries you want to see.2Press Menu .3Select Options, and then select Security.4Select the Current Privacy pick list and select Show Records.5Select OK.6If prompted for your password, enter it and then select OK. Security and Palm Desktop software (Windows)You can set the Windows version of Palm®Desktop software to observe the security password for your Centro 690. If you forget your password, you cannot view your information in Palm Desktop. If your Centro 690 is unlocked, you can change your password on your Centro 690, but all entries marked as private are deleted. You can restore your private entries the next time you sync, and then create a new password.Follow these steps to recover from a lost password:1Press Applications and select Security . 2Select the Password box.3Select Lost Password.4Select Ye s .TIPIf you want additional security for Palm Desktop files, you may want to purchase a third-party solution.
YOUR PERSONAL SETTINGSSYSTEM SETTINGS21410CHAPTEREntering owner informationYou can use Owner Preferences to record information that you want to associate with your Centro 690, such as your name, company name, and home phone number. If you lock your Centro (see Locking your Centro), the Owner Preferences information appears on the screen that requests your password to unlock it, and you must also enter your password to change the Owner Preferences information. 1Press Applications and select Prefs . 2Select Owner.3If you assigned a password with the Security application, select Unlock, enter your password, and then select OK to continue. 4Enter the text that you want to appear in the Owner Preferences screen.5Select Done.System settingsSetting the date and timeDate & Time Preferences enable you to manually set the date, time, and location (time zone) setting for your Centro 690. 1Press Applications and select Prefs . 2Select Date & Time.3Select the Automatically set pick list and select one of the following settings:NOTE The options that appear on the screen vary based on the setting you select in step 3.
YOUR PERSONAL SETTINGSSYSTEM SETTINGS 21510CHAPTERDate, time and time zone: The date, time, and time zone are acquired from your network.Date and time: Lets you set the time zone manually. The date and time are acquired from your network.Nothing: Lets you set the date, time, and time zone manually. No info is acquired from your network.4If the Location pick list appears, select it, and then select a city in your time zone. 5If the Date and Time fields appear, select the Date field and select the date, and then select the Time field and select the time.6Select Done.Optimizing power settingsPower Preferences enable you to adjust settings to maximize the battery’s performance.1Press Applications and select Prefs .2Select Power.3Set any of the following preferences:Brightness: Sets the intensity of the screen backlight. Drag the slider or press Left and Right to adjust the brightness level.TIPIf a city in the same time zone is not on the list, select Edit List, select Add, select a city in your time zone, and then select OK. If necessary, modify any of the settings in the Edit Location dialog box, and then select OK.TIPYou can also set time zones for Calendar events. See Creating an event.
YOUR PERSONAL SETTINGSCONNECTING TO A VPN21610CHAPTERAuto-off after: Determines how long your screen stays on during a period of inactivity. When there is no interaction with the keyboard or screen for the specified time period, your Centro 690 turns off automatically.On a call, dim (or turn off) backlight after: Determines how long the backlight stays on at normal intensity during a phone call. After the specified time period, the backlight dims (or turns off) to conserve power during a long phone call.Beam Receive: Determines whether your Centro is ready to receive information over an infrared beam. If you leave this option turned off, you must return to this screen to turn on this option the next time you want to receive a beamed item.Power Save Mode: When this option is selected, after the specified time period, the backlight dims to one level above off to conserve power during a long phone call or when MP3 is playing in the background.4Select Done.Connecting to a VPNIf you want to use your Centro to access your corporate email account or other files on your corporate server, you may need to set up a virtual private network (VPN) on your Centro. A VPN enables you to log in to your corporate server through the company’s firewall (security layer). You need a VPN client on your Centro 690 if TIPYou can also access the brightness setting by pressing Option + P. To temporarily set the backlight to the preset low setting, press Option + Menu.
YOUR PERSONAL SETTINGSCONNECTING TO A VPN 21710CHAPTERyour Centro and your company’s server are located on opposite sides of the firewall.Check with your company’s system administrator to see if a VPN is required for accessing the corporate server. If a VPN is required, you must purchase and install a third-party VPN client on your Centro 690 to use this feature.1Install your third-party VPN client. See Installing applications for details.2Press Applications and select Prefs . 3Select VPN.4Enter the settings provided by your corporate system administrator.TIPFor information about third-party VPN client software, visit go.palm.com/centro690/.
YOUR PERSONAL SETTINGSCONNECTING TO A VPN21810CHAPTER
CHAPTER11Common questionsAlthough we can’t anticipate all the questions you might have, this chapter provides answers to some of the most commonly asked questions. For additional information and answers to other common questions, visit go.palm.com/centro690/.
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In this chapterUpgrading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221Desktop software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223Resetting your Centro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235Hands-free devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243Making room on your Centro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244Third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
COMMON QUESTIONSUPGRADING 22111CHAPTERUpgradingIf you experience problems with your Palm®Centro™ 690 smart device after performing the upgrade steps in this guide, you may have incompatible applications or settings that were not quarantined during the installation process. These incompatible applications or settings can lead to numerous issues, including system resets and freezes. If you experience a problem after upgrading, follow the steps in this section to remove the incompatible apps from your Centro 690 and to transfer your other info to your new Centro 690.NOTE If you have trouble installing a third-party application, contact the developer for assistance.We recommend that you do not install apps that do any of the following:•Modify phone functions, such as ringtones, dialing, or caller ID•Replace organizer features, such as Contacts or Calendar•Set data connection features, such as activating or ending data connections•Provide web-clipping features, such as PQA files•Provide instant messaging featuresIf you want to continue using these types of applications, please contact the third-party developer for software updates and for info about compatibility with your Centro 690.WINDOWS ONLY1On your computer, click Start>Programs>Palm>Safe HotSync.2Follow the instructions on the screen.3Locate the Old_Apps folder on your computer. This folder is usually located inside one of the following folders:C:\Program Files\Palm\ C:\Program Files\palmOne\ C:\Program Files\Handspring\ 4To help you identify the app that is causing the problem, move one app at a time from the Old_Apps folder to the Backup folder, and then sync.
COMMON QUESTIONSUPGRADING22211CHAPTERIf the problem recurs, delete the last app you installed and report the problem to its developer.5Repeat step 4 for each of the apps in the Old_Apps folder.NOTE If you have trouble moving apps from the Old_Apps folder to the Backup folder, or determining which files to move, try reinstalling the app using the original third-party developer files.MAC ONLY1Locate your user folder on your computer. NOTE Your user folder name is the same as your device name and is usually found in this location: <Mac hard drive> : Users : <your Mac username> : Documents : Palm : Users2Select your user folder and Option-drag it to your Mac desktop to make a copy of that folder. 3Confirm that your copy includes the Backup subfolder and that all the files in the original Backup subfolder are also in the copy of the Backup subfolder.4Delete all files from the original Backup subfolder.5Perform a hard reset on your Centro 690. See Resetting your Centro for instructions.6Sync your Centro 690 with your new desktop software and be sure to select your existing device name from the User list.7To help you identify the app that is causing the problem, move one third-party app from the copy of the Backup subfolder to the original Backup subfolder, and then sync. If the problem recurs, delete the last app you installed and report the problem to its developer.8Repeat step 7 for each of the third-party apps in the copy of the Backup folder.TIPNeed more info on the Backup folder? See What is the backup folder?.
COMMON QUESTIONSDESKTOP SOFTWARE INSTALLATION 22311CHAPTERDesktop software installationIf you are having trouble installing the desktop software, you may have the wrong version of the software or some of your computer’s resources may be unavailable.Follow these steps to retry the installation.1Make sure your computer profile includes administrator rights to install software. In large organizations, these are usually granted by the system administrator. 2Restart your computer.3Quit any active applications, including virus scanners and Internet security applications.4Make sure you’re installing the software from the Palm Software Installation CD that came with your new Centro 690. Other versions of the desktop software may not work with your Centro 690.5Insert the Palm Software Installation CD to restart the installation.IMPORTANT Always use the same language for your Centro, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.Resetting your CentroPerforming a soft resetPerforming a soft reset is similar to restarting a computer. If your Centro is not responding or you have trouble TIPThe Palm Software Installation CD installs software that lets you synchronize using Palm®Desktop software or Microsoft Outlook for Windows. If you want to synchronize using a different personal information manager (PIM), you must install a third-party solution. Contact the PIM’s author or vendor to learn if software is available for your Centro 690.
COMMON QUESTIONSRESETTING YOUR CENTRO22411CHAPTERsynchronizing with your computer, a soft reset may help. All your info is retained when you perform a soft reset.1Remove the battery from your Centro 690, and then reinsert it.Don’t know how? See Replacing the battery.NOTE The reset begins when you reinsert the battery.2At the end of the soft reset, Date & Time Preferences appears. Select Done.Performing a system resetA system reset, also called a safe or warm reset, tells your Centro to stop what it’s doing and start over again without loading any system extras. If your Centro loops or freezes during or after a soft reset, a system reset may help. Performing a system reset can release your Centro from an endless loop so that you can uninstall a third-party application that may be causing the looping.1Remove the battery from your Centro 690, and then reinsert it.Don’t know how? See Replacing the battery.2When the Palm logo appears, press and hold Up until the black status bar at the bottom of the screen fills and disappears, and then release Up .3Delete the third-party application that you suspect is causing the problem.4Perform a soft reset. The wireless features of your Centro 690 are not available until you complete this step.Performing a hard resetA hard reset erases all information and third-party software on your Centro. Never perform a hard reset without first trying a soft reset and a system reset and trying to resolve third-party software issues. (See Third-party applications for suggestions on diagnosing third-party software issues.) After a hard reset, you can restore previously synchronized information the next time you sync. IMPORTANT If you set a password on your Centro 690, performing a hard reset reformats your Centro 690. This is a more severe form of a hard reset, which
COMMON QUESTIONSREPLACING THE BATTERY 22511CHAPTERremoves all your information, and restores your formats, preferences, and other settings to the factory default settings. 1Remove the battery from your Centro 690, and then reinsert it.Don’t know how? See Replacing the battery.2When the Palm logo appears, press and hold Power/End until the black status bar at the bottom of the screen fills and disappears, and then release Power/End .3When the Erase all data? prompt appears, press Up to confirm the hard reset.IMPORTANT If a Reformatting in progress message appears, do not touch your Centro 690 until the process is complete. This may take up to 10 minutes.4When the language selection screen appears, select the same language you selected for your desktop software.IMPORTANT Always use the same language for your Centro, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.5(Optional) If you want to confirm that the hard reset was successful, press Applications and select HotSync . If you see your device name in the upper-right corner, the hard reset was not successful.Replacing the batteryYour Centro 690 comes with a replaceable battery. Be sure to use a replacement battery that is recommended or sold by TIPSome third-party applications do not create a backup on your computer when you synchronize. If you perform a hard reset, you may lose data in these applications and you will need to reinstall the application after the hard reset. Please contact the application’s developer to find out which data is backed up during synchronization.
COMMON QUESTIONSREPLACING THE BATTERY22611CHAPTERPalm and is compatible with the Centro 690. CAUTION Failure to use the proper battery may result in a risk of personal injury or product damage, and it voids your Centro 690 warranty.1Press Power/End to turn off the screen.2Press the Battery door near the top where the door and camera sections meet and slide it downward to remove it from your Centro 690.3Place a finger in the notch next to the battery, and lift up the old battery at a 45-degree angle to remove it from the compartment.4Align the metal contacts on the new battery with the contacts inside the battery compartment, insert the new battery into the compartment at a 45-degree angle, and then press it into place. IMPORTANT Use the battery that came with your Centro 690. Do not use a battery from another Centro model in your Centro 690. Similarly, do not use the Centro 690 battery in another Centro model. Using a battery that is designed for another Centro model can damage your Centro 690.5Slide the battery door onto the back of the Centro 690 until it clicks into place. Battery doorBattery contactsCentro 690 contacts
COMMON QUESTIONSSCREEN 22711CHAPTER6Connect your Centro to the charger or sync cable to charge the new battery.ScreenThe screen appears blank1When a call lasts longer than the limit specified in Power Preferences, the screen dims automatically. In certain lighting conditions, the screen may appear blank when this occurs. Press any key except Power/End to restore the screen to normal brightness. Pressing Power/End hangs up the call.2When a period of inactivity lasts longer than the limit specified in Power Preferences, the screen turns off. Press and release Power/End to wake up the screen.3Look closely at the screen. If you can see a dim image, try adjusting the screen brightness (see Adjusting the brightness). 4If the screen is still blank, perform a soft reset (see Performing a soft reset).5If the problem persists, connect your Centro to the charger (see Charging the battery) and perform a soft reset again.6If that doesn’t work, perform a hard reset (see Performing a hard reset).The screen doesn’t respond accurately to taps or it activates wrong features1Press Applications . 2Use the 5-way to select Prefs .3Use the 5-way to select Touchscreen. 4Follow the onscreen instructions to align the screen.5Select Done.6If the problem persists, check for dirt between the screen and the edge of the Centro 690. 7If you’re using a screen protector, make sure that it is properly installed.TIPBe sure to dispose of your old battery properly. In some areas, disposal in household or business trash is prohibited.TIPTo find carrying cases that protect the screen, and other useful accessories, visit go.palm.com/centro690/.
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COMMON QUESTIONSSYNCHRONIZATION22811CHAPTERThere’s a blinking bell in the upper-left cornerThe blinking bell in the upper-left corner of the screen is the Alert icon. It appears when you have alarms or messages that you haven’t acknowledged.1Press and hold Center or tap the blinking bell with your stylus.2When the list of pending alerts appears, do either of the following:•Select the text of the alert to view the item. The item stays in the list.•Check the box next to an alert to clear it from the list, and then select Done.SynchronizationSynchronization backs up the information from your Centro onto your computer and vice versa. If you ever need to perform a hard reset or otherwise need to erase all your information on your Centro 690, you can synchronize your Centro 690 with your computer to restore the info. Similarly, if your computer crashes and your Palm Desktop info is damaged, you can recover your info by synchronizing with your Centro 690. To make sure you always have an up-to-date backup of your info, synchronize frequently.This section describes synchronization between your Centro and a desktop computer running Palm Desktop software. You can also synchronize the information on your Centro using third-party applications. See the documentation for the third-party application for information on features and configuration.Before you attempt to synchronize, make sure you’ve installed the desktop synchronization software from the Palm Software Installation CD.I can’t find my user folderWindows: If your device name is one word, your user folder name is the first six characters of your device name. If your device name is two words, your user folder name consists of the first six characters of TIPEvery device needs a unique name. Never synchronize more than one device to the same device name on your computer.
COMMON QUESTIONSSYNCHRONIZATION 22911CHAPTERthe second word of your device name, followed by the first letter of the first word. For example, if your device name is John Smith, your user folder is named SmithJ. Your user folder is usually located inside one of the following folders:C:\Program Files\Palm\ C:\Program Files\palmOne\ C:\Program Files\Handspring\ Mac: Your user folder name is the same as your device name and is usually found in this location: <Mac hard drive> : Users : <your Mac username> : Documents : Palm : Users What is the backup folder?The Backup folder is located inside your user folder (see I can’t find my user folder). During synchronization, the HotSync® manager puts a copy of most of your info and applications into the Backup folder. (Some third-party apps do not put a copy into the Backup folder.) The next time you sync, the HotSync manager compares the contents of the Backup folder to the contents of your Centro 690, and then restores any missing info or applications.If an app that you deleted reappears on your Centro 690, try deleting the app from your Backup folder.Palm Desktop does not respond to a sync attempt1Make sure that the USB sync cable is securely connected to the USB port on your computer and on the bottom of your Centro 690 (see Synchronizing information—the basics).2Make sure that the HotSync manager is running:Windows: Right-click HotSync manager in the taskbar in the lower-right corner of your computer screen, and make sure that Local USB is checked. If you don’t see the HotSync manager icon, click Start, select Programs, select Palm, and then select HotSync manager.TIPIf you’re having trouble trying to sync using an IR or Bluetooth® wireless technology connection, try using the USB sync cable instead. If this solves the problem, check your IR or Bluetooth settings (see Synchronizing information—advanced).
COMMON QUESTIONSSYNCHRONIZATION23011CHAPTERMac: Find the Palm folder on your Mac hard drive. Double-click the HotSync manager icon in the Palm folder. In the Connection Settings panel, set the Local Setup port to Palm USB.3Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.4Perform a soft reset (see Performing a soft reset).5Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.6If problems persist and you’re synchronizing through a USB hub, try connecting the sync cable to a different USB port or directly to your computer’s built-in USB port. 7Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.8Check the multi-connector on the bottom of your Centro 690 for debris or discoloration. Carefully clean the connector by dipping a cotton swab in some rubbing alcohol and gently wiping the metal contacts on the connector. Try to sync again.9Check the connector on the USB sync cable for integrity and cleanliness. Make sure the pins on the connector are straight, protruding, and not damaged. If the cable appears to be damaged, stop here and locate another USB sync cable.10 WINDOWS ONLY Uninstall Palm Desktop software. Click Start, select Settings, select Control Panel, select Add or Remove Programs, select Palm Desktop software, and then click Change/Remove.NOTE Mac computers do not provide an option for uninstalling Palm Desktop software. Contact Technical Support if the problem persists after you complete step 7.11 Restart your computer.12 Reinstall Palm Desktop software from the Palm Software Installation CD that came with your Centro 690.
COMMON QUESTIONSSYNCHRONIZATION 23111CHAPTERSynchronization starts but stops without finishingIf you upgraded from a previous Palm OS® device or received a system error, such as Sys0505, there may be conflicts with software on your Centro 690.1Locate your Backup subfolder and rename the folder (for example, BackupOld). Windows: C:\Program Files\Palm\<device name>Mac: <Mac hard drive> : Applications : Palm : Users : <device name> NOTE Can’t find a Palm folder in Program Files? Then look for a palmOne or Handspring folder instead. For more info, see I can’t find my user folder.2Synchronize. 3If the problem is resolved, begin reinstalling your third-party applications one at a time by double-clicking a single file in the original Backup subfolder that you renamed, and sync after each application you install. If the problem recurs, delete the last application you installed and report the problem to its developer.4WINDOWS ONLY If the Windows New Hardware Wizard appears, the synchronization process may be timing out before the wizard completes its job. Follow all instructions in the New Hardware Wizard, and then sync again.5WINDOWS ONLY Uninstall Palm Desktop software. Click Start, select Settings, select Control Panel, select Add or Remove Programs, select Palm Desktop software, and then click Change/Remove.NOTE Mac computers do not provide an option for uninstalling Palm Desktop software. Contact Technical Support if the problem persists after you complete step 3.TIPThe HotSync Log can give you information about your most recent synchronization. Windows: Right-click the HotSync manager icon in the taskbar in the lower-right corner of your computer screen, and then select View Log.Mac: Open Palm Desktop software. From the HotSync menu, select View Log.
COMMON QUESTIONSSYNCHRONIZATION23211CHAPTER6Restart your computer.7Reinstall Palm Desktop software from the Palm Software Installation CD that came with your Centro 690. Synchronization finishes but info doesn’t appear where it should1Make sure you’re synchronizing with the intended desktop personal information manager (PIM). The Palm Software Installation CD enables you to choose whether you want to synchronize with Palm Desktop software or Microsoft Outlook for Windows. Reinsert the installation CD and select Change your synchronization method if necessary. If you use a different PIM, you need to install third-party software to synchronize. For more information, consult the company that makes the PIM.2If multiple Palm OS devices are synchronizing with your computer, make sure the name of the device you are synchronizing appears in the User field on the toolbar of Palm Desktop software.3Open HotSync manager on your computer, and make sure the necessary conduits are set to Synchronize the files.NOTE If you need to change the setting to Synchronize the files, be sure to check the Set as default box as well.4WINDOWS ONLY Uninstall Palm Desktop software. Click Start, select Settings, select Control Panel, select Add or Remove Programs, select Palm Desktop software, and then click Change/Remove.MAC ONLY Mac computers do not provide an option for uninstalling Palm Desktop software. Contact Technical Support if the problem persists after you complete step 3.5Restart your computer.6Reinstall Palm Desktop software from the Palm Software Installation CD that came with your Centro 690. 7(Outlook only) If you’re trying to synchronize offline, set your Outlook Calendar, Contacts, Notes, and Tasks to be available offline.
COMMON QUESTIONSSYNCHRONIZATION 23311CHAPTERI have duplicate entries in Microsoft Outlook after I sync1Open Microsoft Outlook and delete the duplicate entries.2On your computer, go to the application with duplicate entries and manually enter any info you added to your Centro 690 since the last time you synchronized.3Right-click HotSync manager in the taskbar and select Custom.4Select an application that has duplicate entries and also has Outlook in its name.5Click Change. 6Select Desktop overwrites handheld, and then click OK. 7If more than one application has duplicate entries, repeat steps 4 through 6 for each application with duplicates.8Click Done.9Synchronize your Centro 690 and your computer.My appointments show up in the wrong time slot after I syncIf you create an appointment in the wrong time zone (that is, your desktop was set to the wrong time zone), it shows up in the wrong time zone on your Centro. To be safe, enable local network time and avoid assigning time zones to your appointments.If you’re using Microsoft Outlook:1Make sure that you installed the Microsoft Outlook conduit that came with your Centro 690. If you’re not sure whether this software is installed, reinstall Palm Desktop software from TIPOutlook subfolders and public folders are not accessible with the included software. You may want to use a third-party solution instead.TIP(Outlook only) If you want to sync your info with a global Exchange Address Book, you must copy the addresses to your local Contacts list in Outlook (right-click the addresses and select Add to Personal Address Book). TIPFor more info on Outlook conduits, right-click the HotSync manager icon in the taskbar, select Custom, select an app with Outlook in its name, and then select Help.
COMMON QUESTIONSSYNCHRONIZATION23411CHAPTERthe Palm Software Installation CD that came with your Centro 690. 2Open Microsoft Outlook and correct the wrong entries.3On your computer, manually enter any Calendar info you added to your Centro 690 since the last time you synchronized.4Click HotSync manager in the taskbar and select Custom.5Select an application that has both Calendar and Outlook in its name.6Click Change.7Select Desktop overwrites handheld, and then click OK.8Synchronize your Centro 690 and your computer.9Repeat steps 4 through 6 to open the Calendar Change HotSync Action dialog box again.10 Make sure Synchronize the files is selected and Set as default is checked, and then click OK.You should now be able to assign time zones to your events without encountering this problem.If you’re using Palm Desktop software:1On your Centro 690, press Calendar .2Press Menu .3Select Options, and then select Preferences.4Uncheck the New events use time zones box (if it’s checked).5On your computer, open Palm Desktop software and correct the wrong entries.6On your computer, manually enter any Calendar info you added to your Centro 690 since the last time you synchronized.7Click HotSync manager in the taskbar and select Custom.8Select Calendar.9Click Change.10 Select Desktop overwrites handheld, and then click OK.11 Synchronize your Centro 690 and your computer.12 Repeat steps 7 through 9 to open the Calendar Change HotSync Action dialog box again.
COMMON QUESTIONSPHONE 23511CHAPTER13 Make sure Synchronize the files is selected and Set as default is checked, and then click OK.You should now be able to assign time zones to your events without encountering this problem.IMPORTANT To avoid this problem in the future, do not assign time zones to your events. Palm Desktop software does not support time zones.The text of my memos is truncated after I syncIf you use your desktop software to create a memo that is longer than 4,096 characters, the excess characters are truncated when you transfer the memo to your Centro 690.PhoneSignal strength is weakBecome familiar with low coverage areas where you live, commute, work, and play. Then you will know when to expect signal strength issues. You can check signal strength by looking at the Signal Strength icon in the title bar of the Main tab in the Phone application. The stronger the signal, the more bars that appear. If you are outside a coverage area, no bars appear.1If you’re standing, move about ten feet in any direction.2If you’re in a building, move near a window. Open any metal blinds.3If you’re in a building, move outdoors or to a more open area.4If you’re outdoors, move away from large buildings, trees, or electrical wires.5If you’re in a vehicle, move your Centro so that it’s close to a window of your vehicle.My Centro won’t connect to the mobile network1Try the suggestions about signal strength described in Signal strength is weak.2Turn off your phone and turn it on again (see Turning your phone on and off).3Remove the SIM card and reinsert it (see Inserting the SIM card and battery).
COMMON QUESTIONSPHONE23611CHAPTER4Perform a soft reset (see Performing a soft reset).The other person hears an echo•Try decreasing the volume on your Centro to avoid coupling or feedback on the other person’s end. This applies to both the speakerphone and the earpiece.•Position the earpiece closer to your ear to prevent sound leaking back to the microphone. Keep your hand away from the microphone hole, which is on the bottom right side of the Centro 690.•If you’re using the speakerphone feature with your Centro lying on a flat surface, try turning the Centro face down (screen facing the surface). I hear my own voice echoAsk the person on the other end of the call to turn down the volume on his or her phone or to hold the phone closer to his or her ear.My voice is too quiet on the other end•Be sure to place the bottom of the Centro, or the hands-free microphone, close to your mouth. •Check the Signal Strength icon in the title bar of the Main tab in the Phone application. If the signal is weak (few bars are displayed), try the suggestions about signal strength described in Signal strength is weak.I hear static or interferenceCheck the Signal Strength icon in the title bar of the Main tab in the Phone application. If the signal is weak (few bars are displayed), try the suggestions about signal strength described in Signal strength is weak.If you’re using a Bluetooth® hands-free device, see I hear static or interference when using my Bluetooth hands-free device.My phone seems to turn off by itselfIf a system error and reset occur, the Centro 690 automatically turns the phone on if it was on before the reset. However, if
COMMON QUESTIONSHANDS-FREE DEVICES 23711CHAPTERthe Centro 690 can’t determine if your phone was on before the reset, the phone does not automatically turn on (see Turning your phone on and off). If the problem persists and you’re using third-party applications, see Third-party applications for additional suggestions.My Centro makes or answers calls when it’s in a bag or pocketItems in your bag or pocket may be pressing the onscreen Answer button or otherwise activating screen items. If this happens, be sure to press Power/End to turn off the screen before placing your Centro in a bag or pocket. You may also want to disable the screen’s touch-sensitive feature during incoming calls (see Locking your screen).Hands-free devicesI can’t make or receive calls using a Bluetooth® hands-free deviceConfirm all the following:•The Bluetooth device is compatible with your Centro 690. Go to go.palm.com/centro690/ for a list of compatible devices.•Press Applications and select Bluetooth . Make sure the Bluetooth setting is set to On.•You have already formed a partnership between your Centro 690 and your hands-free device, and the hands-free device appears in the Trusted Devices list. (See Connecting to a Bluetooth® hands-free device.)TIPTo find carrying cases that can help prevent your Centro 690 from making calls, as well as other useful accessories, visit go.palm.com/centro690/.TIPBluetooth range is up to 30 feet in optimum environmental conditions. Performance and range may be affected by physical obstacles, radio interference from nearby electronic equipment, and other factors.
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COMMON QUESTIONSEMAIL23811CHAPTER•Your hands-free device is charged and turned on.•Your Centro is within range of the hands-free device.If the problem persists, turn the Bluetooth setting to Off and then turn it on again. If it still persists, create a new partnership with the hands-free device (see Connecting to a Bluetooth® hands-free device).I hear static or interference when using my Bluetooth hands-free device•Try moving your Centro closer to the hands-free device. Audio quality degrades as the distance between your Centro and hands-free device increases. The effective range for a device varies between manufacturers.•Confirm that no obstructions, including your body, are between your Centro and your hands-free device.•If the problem persists, turn the Bluetooth setting to Off and then turn it back on again. If it still persists, create a new partnership with the hands-free device (see Connecting to a Bluetooth® hands-free device).Some features of my Bluetooth hands-free device don’t work with my Centro•Check the Palm compatibility list at go.palm.com/centro690/ to ensure that your device is compatible. •Check the documentation that came with your device or the manufacturer’s website for information specific to your device.Email•For troubleshooting info on the VersaMail® application, see the User Guide for the VersaMail Application on your computer.Windows: Start>Programs>PalmMac: Insert the Palm Installation CD and click the link to the User Guide for TIPFor best performance, keep your Bluetooth hands-free device and your phone on the same side of your body.
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COMMON QUESTIONSMESSAGING 23911CHAPTERthe VersaMail Application in the Documentation folder.MessagingI can’t tell if data services are available When your phone is on, icons appear in the title bar in the Main tab in the Phone application to indicate whether data services are available and whether a data connection is active. Make sure that either of the following icons appears in the title bar of the Main tab: . If you do not see either of these icons, data services are not available in your current location and you cannot exchange multimedia messages. I can’t send or receive text messages•Make sure your SIM card is inserted correctly (see Inserting the SIM card and battery) and your phone is turned on (see Turning your phone on and off).•Contact your network operator to verify that your plan includes text messaging services, that these services have been correctly activated, and that they are available at your location. Your network operator should be able to tell you if text messaging services have been experiencing transmission delays. Delays can also occur between the time that a message is sent and the time it is received.•Verify with the recipient that the receiving device can handle text messages.•If a text message arrives but does not display an alert, perform a soft reset (see Performing a soft reset).I can’t send or receive multimedia messages•Make sure your phone is turned on (see Turning your phone on and off).•Contact your network operator to verify that your plan includes multimedia messaging services (MMS), that these services have been correctly activated, and that they are available at your location. Your network operator should be able to tell you if multimedia messaging services have been experiencing transmission delays.
COMMON QUESTIONSWEB24011CHAPTERDelays can also occur between the time that a message is sent and the time it is received.•Make sure that either of the following icons appears in the title bar of the Main tab: . If you do not see either of these icons, data services are not available in your current location and you cannot exchange multimedia messages. •Verify with the recipient that the receiving device can handle multimedia messages.•If a message arrives but does not display an alert, perform a soft reset (see Performing a soft reset).WebI can’t tell if data services are available When your phone is on, icons appear in the title bar in the Main tab in the Phone application to indicate whether data services are available and whether a data connection is active. Make sure that either of the following icons appears in the title bar of the Main tab: . If you do not see either of these icons, data services are not available in your current location and you cannot connect to the Internet. My Centro won’t connect to the InternetYour Centro 690 supports GPRS and EDGE wireless data networks. To connect to the Internet, you must subscribe to and activate data services with your network operator, and you must be in a location with data coverage. 1Press and hold Power/End to turn off your phone. Then press and hold the same button to turn it back on again.2Press Phone and look for either of the following icons in the title bar of the Main tab: . 3If you see these icons, you are in a data coverage area. Try connecting to the Internet again. If you do not see either of these icons, press Applications , select Prefs , and continue with the following steps.4Select Network.5Select the Service pick list and select your wireless service provider’s data service.
COMMON QUESTIONSWEB 24111CHAPTER6Select Connect.7If the connection is successful, go to the web browser. If you still can’t make a connection, perform a soft reset (see Performing a soft reset).8If your phone did not turn on automatically after the soft reset, press and hold Power/End to turn on your phone, and try connecting to the Internet.9Contact your network operator to verify the following:•Your subscription plan includes high-speed data services.•Data services have been activated on your account.•Data coverage is available in your location.•There are no data service outages in your location.I can’t access a web pageFirst, make sure you have Internet access: Open the web browser and try to view another web page you’ve loaded before. To ensure you’re viewing the page directly from the Internet, press Menu , select Go, and then select Refresh.If you can view the other web page after you refresh it but you still can’t access the page you were originally trying to view, the page may contain elements that are not supported by the web browser. These include Flash, Shockwave, VBScript, WMLScript, and other plug-ins.Some websites use a redirector to their true home page. If the web browser on your Centro 690 can’t follow the redirector, try using a desktop browser to see the landing page of the redirector, and then enter that address in the web browser on your Centro 690.It takes a long time for a web page to loadIf it is taking longer than usual to load web pages, you may have traveled from an EDGE service area to a GPRS service area. Although GPRS data service is considered TIPYour Centro can open your email application when you select an email address on a web page. If nothing happens when you select the link, make sure your email application is already set up.
COMMON QUESTIONSWEB24211CHAPTERa high-speed data service, it seems slow if you are used to EDGE speed. 1Press Phone and look for either of the following icons in the title bar of the Main tab to confirm that you have a data connection: .2Try opening a different web page to see if the problem persists. •If you can open a different web page, it is likely that the original website is experiencing problems, and the problem is not related to your Centro.•If the problem persists on a different web page, you may have a problem with your connection to your network operator network.3To be sure there is not a problem with your connection to your network provider, press and hold Power/End to turn off your phone. Then press and hold the same button to turn it back on again.4Try opening the web page again to see if it loads faster.An image or map is too small on my screenThe web browser has two modes: Optimized and Wide Page. Optimized Mode resizes all images and page elements to fit into a single column on the Centro 690 screen. Switch to Wide Page Mode to see the full-size image (see Viewing a web page). You may also be able to save the image on your Centro 690 or an expansion card and then view the image later on your computer.A secure site refuses to permit a transactionSome websites don’t support certain browsers for transactions. Please contact the site’s webmaster to make sure the site allows transactions using Blazer™ web browser from your Centro.My Bluetooth DUN connection isn’t workingCheck all of the following:
COMMON QUESTIONSCAMERA 24311CHAPTER•Press Applications and select Bluetooth . Make sure the Bluetooth setting is set to On.•You have already formed a partnership between your Centro 690 and your computer (see Creating a partnership between your Centro and your computer).•The Bluetooth feature on your computer is turned on.•Your Centro is within 30 feet of your computer.If the problem persists, try the following: •Turn the Bluetooth setting to Off and then turn it back on again. •Try moving your Centro closer to your computer. The effective range for a computer varies between manufacturers.•Confirm that no obstructions, including your body, are between your Centro and your computer.•If the problem persists, create a new partnership with your computer (see Creating a partnership between your Centro and your computer).CameraHere are some tips for taking good pictures with the built-in camera:•Clean the camera’s lens with a soft, lint-free cloth.•Take pictures in bright lighting conditions. Low-light images may be grainy, due to the sensitivity of the camera.•Hold the Centro 690 as still as possible. Try supporting your picture-taking arm against your body or a stationary object (such as a wall).•Keep the subject of the picture still. Exposure time is longer with lower light levels, so you may see a blur.TIPBluetooth range is up to 30 feet in optimum environmental conditions. Performance and range may be affected by physical obstacles, radio interference from nearby electronic equipment, and other factors.
COMMON QUESTIONSMAKING ROOM ON YOUR CENTRO24411CHAPTER•For best results, verify that you have the brightest light source coming from behind you, lighting the subject’s face. Avoid taking indoor pictures with the subject in front of a window or light.•Make sure the subject is at least 18 inches away from the camera to ensure good focus.Remember that when you synchronize your Centro 690 with your computer, your camera images are stored in the My Pictures/Palm Photos folder on your hard drive (see Viewing pictures and videos on your computer).Making room on your CentroKeep in mind that your Centro 690 includes an expansion card slot, and that you can store applications and information on expansion cards (sold separately). However, you still need free memory on the Centro 690 itself to run applications from an expansion card. For more info on using expansion cards, see Using expansion cards.If you store a large number of records or install many third-party applications, the internal memory on your Centro 690 may fill up. Here are some common ways to clear space:•Email: Messages that have large attachments can quickly consume memory on your Centro. Delete messages with large attachments. If you have hundreds of messages with or without attachments, you may want to delete older messages to make room (see the User Guide for the VersaMail Application on your computer).•Windows: Start>Programs>Palm•Mac: Insert the Palm Installation CD and click the link to the User Guide for the VersaMail Application in the Documentation folder.•Pictures & Videos: Large images take up a lot of memory. Move images to an expansion card or synchronize them to your computer, and then delete the images from your Centro (see Viewing pictures and videos on your computer).
COMMON QUESTIONSTHIRD-PARTY APPLICATIONS 24511CHAPTER•Music: Music files often consume a lot of memory. Move music files to an expansion card, or delete large files from your Centro.•Messaging: Multimedia content can also consume a lot of memory. Move multimedia content to an expansion card, or delete large files from your Centro (see Deleting messages).•Internet: If you set a large web browser cache, you may want to use the web browser’s advanced Memory Management settings to clear all recent pages (see Customizing your web browser settings).•Third-party applications: You ca n delete infrequently used applications (see Removing applications) or move them to an expansion card (see Copying applications between an expansion card and your Centro).Third-party applicationsSome third-party applications can cause conflicts on your Centro 690. For example, third-party applications that were not written with the Centro keyboard and 5-way navigator in mind may cause strange behavior or errors when using the keyboard and 5-way navigator in these applications. Third-party applications that modify wireless features may require extra troubleshooting. If you recently installed an application and your device seems to be stuck, try the following: 1Perform a soft reset (see Performing a soft reset).2If the problem persists, perform a system reset (see Performing a system reset). 3Delete the most recently installed application from your Centro 690 (see Removing applications).
COMMON QUESTIONSERROR MESSAGES24611CHAPTER4If the problem persists, perform another system reset.5If possible, synchronize your Centro 690 with your computer to back up your most recent info.6If you’re unable to perform the preceding steps or the problem persists, locate your Backup subfolder on your computer and rename the folder (for example, BackupOld). Windows: C:\Program Files\Palm\<device name>Mac: <Mac hard drive> : Applications : Palm : Users : <device name>NOTE Can’t find a Palm folder in Program Files? Then look for a palmOne or Handspring folder instead. For more info, see I can’t find my user folder.7Perform a hard reset (see Performing a hard reset).8Sync to restore your info in Calendar, Contacts, Tasks, Memos, and Pictures & Videos.9If the problem is resolved, begin reinstalling your third-party applications one at a time by double-clicking a single file in the original Backup subfolder that you renamed, and sync after each application you install. 10 If the problem recurs, delete the last application you installed and report the problem to its developer.I can’t exit a game or third-party applicationPress Option + Applications to return to Applications View.Getting more helpContact the author or vendor of the third-party software if you require further assistance.Error messagesYour Centro 690 is designed to minimize interruptions when a system error occurs. If your Centro 690 encounters a system error, it automatically resets itself and resumes functioning as normal. If possible, it even turns the phone back on if it was on before the error occurred.
COMMON QUESTIONSERROR MESSAGES 24711CHAPTERSometimes you might want to know more about an error. Your Centro 690 uses a special interface to show error messages in greater detail.1Press Phone .2Enter #*377, and then press Send .3Review the screen with details about the conditions that led up to the most recent automatic reset. 4Select OK.NOTE Third-party developers create their own error messages. If you do not understand an error message, please contact the developer of the application for help.
COMMON QUESTIONSERROR MESSAGES24811CHAPTER
TERMS 249TermsAlt (alternative) A keyboard key. Enter a letter on the keyboard, and then press Alt to access variations such as international characters and symbols.Applications ViewThe screen on your Palm®Centro™ 690 smart device from which you can open all applications.Auto-off intervalThe time of inactivity that passes before the screen on your Centro 690 turns off. The wireless features on your Centro 690 are unaffected by this setting.BeamThe process of sending or receiving an entry or application using the infrared (IR) port on your Centro.Bluetooth® wireless technologyTechnology that enables devices such as the Centro 690, mobile phones, and computers to connect wirelessly to each other so that they can exchange information over short distances. For more info, visit www.bluetooth.com.CSD (circuit-switched data)A dial-up Internet connection. You pay for the connection time, not for how much information you transfer. Contrast with GPRS.Device nameThe name associated with your Centro 690 and with the info in your desktop software. The device name (sometimes called the username) distinguishes your Centro 690 from all other Palm OS® devices. When you first synchronize your Centro 690, you are asked to give it a device name. This name appears in the User list in Palm Desktop software. Every Palm OS device that is synchronized with the same computer must have a unique device name.Dialog boxA set of options and command buttons that is enclosed by a border and that enables you to carry out a specific task.
TERMS250EDGE (Enhanced Data rates for GSM Evolution)An enhanced version of GPRS that delivers data speeds that are up to three times faster than standard GPRS connections. (Additional charges may apply.)Favorite A button that provides quick access to a phone number (speed-dial button) or commonly used application (such as Web or Messaging). You can define an unlimited number of favorite buttons in the Phone application.GPRS (General Packet Radio Service)A mobile Internet connectivity technology that allows persistent data connections. (Additional charges may apply.)HotSync®The technology that synchronizes your Centro and your computer with the simple press of a button.HotSync managerThe computer application that manages the synchronization of your Centro with your computer.Infrared (IR)A way of transmitting information using light waves; this is called beaming. The IR port on your Centro enables you to transfer information to other IR devices within a short radius.Lithium Ion (Li-Ion)The rechargeable battery technology used in the Centro 690. MMSAn enhanced form of messaging that enables you to send pictures, videos, animations, sounds, and ringtones almost instantly.Option key The keyboard key that enables you to access the alternative feature that is indicated above the letter on each key.Palm®Desktop softwareA PIM application for computers that helps you manage your personal information and keep your personal information synchronized with your Centro.
TERMS 251Palm® OS by ACCESSThe operating system of your Centro 690. Palm OS is known for its simplicity of use and for the large number of compatible third-party applications that can be added to your Centro 690.Palm™ Quick InstallThe component on your Windows computer that enables you to install Palm OS applications and other information on your Centro.PartnershipTwo Bluetooth devices—for example, your Centro 690 and a hands-free device—that can connect because each device finds the same passkey on the other device. Once you form a partnership with a device, you don’t need to enter a passkey to connect with that device again. Partnership is also known as paired relationship, pairing, trusted device, and trusted pair on some devices.PhoneThe application on your Centro 690 that enables you to make and receive phone calls. PIM (personal information manager)A genre of software that includes applications such as Palm Desktop software, Microsoft Outlook, Lotus Notes, and ACT!. PIMs generally store contacts, schedules, tasks, and memos. PIN (personal identification number) The four-digit password assigned to your SIM card by your carrier. Turning on the PIN lock secures your wireless account. See also PUK.PIN2 (personal identification number 2) A code that protects certain network settings such as call barring or fixed dialing. PUK (PIN unlock key)A special extended password assigned to your SIM card. If you enter the wrong PIN more than three times, your SIM card is blocked and you must call your carrier for the PUK.Quick keyA letter that you can press and hold to activate a favorite from any tab in the Phone app. For example, create a speed-dial button for your mother’s number and enter the letter M for “Mom” as the
TERMS252Quick Key. Then when you want to call her, go to the Phone app and press and hold M. Your Centro 690 dials the number.SIM (Subscriber Identity Module) cardThe smartcard, inserted in your Centro 690, that contains your mobile account information, such as your phone number and the services to which you subscribe. Phonebook entries and SMS messages can also be stored on the SIM card.SlideA collection of text, pictures, videos, and sounds that are grouped together within a multimedia message created in the Messaging application. During playback, all the items within a particular slide appear on the same screen. If a multimedia message contains multiple slides, each slide can be viewed separately during playback.SMSThe service that exchanges short text messages almost instantly. Text messages are typically sent to a mobile phone number, rather than to an email address (although this too is possible). These messages can usually include up to 160 characters; messages with more than 160 characters are automatically split into several messages. You can send and receive SMS messages while you are on a voice call.StreamingTechnology that enables you to access media content—for example, watch video or listen to an audio program—directly from the Internet on your Centro 690 without needing to download a file to save on your Centro 690.User folderThe folder on your computer that contains the information you enter in Palm Desktop software and the information you enter on your Centro 690 and synchronize with Palm Desktop software.
IMPORTANT SAFETY INFORMATION 253Important Safety InformationFCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Palm could void the user’s authority to operate this equipment.The following statement is normally required to be on the FCCID label. If the device is too small, the statement must be included in the user manual. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:• This device may not cause harmful interference, and• This device must accept any interferences received, including interference that may cause undesired operation.This guide contains important operational and safety information to help you safely use your Palm® Centro™ 690. Failure to read and follow the information provided in this guide may result in serious bodily injury, death, or property damage.General PrecautionsThere are several simple guidelines to operating your Centro 690 properly and maintaining safe, satisfactory service. • Speak directly into the microphone. • Avoid exposing your Centro 690 and accessories to rain or liquid spills. If your Centro 690 does get wet, immediately turn the power off and remove the battery. • Although your Centro 690 is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting, or bending it, or sitting on it. • Any changes or modifications to your Centro 690 not expressly approved in this document could void your warranty for this equipment and void your authority to operate this equipment. Maintaining Safe Use of and Access to Your Centro 690Do Not Rely on Your Centro 690’s Phone for Emergency Calls Wireless phones such as the one on your Centro operate using radio signals, which cannot guarantee connection in all conditions. Therefore you should never rely solely upon any wireless phone for essential communication (for example, medical emergencies). Emergency calls may not be possible on all cellular networks or when certain network services and/or phone features are in use. Check with your local service provider for details.Using Your Phone While Driving Talking on your phone while driving (or operating the phone without a hands-free device) is prohibited in some jurisdictions. Laws vary as to specific restrictions. Remember that safety always comes first.
IMPORTANT SAFETY INFORMATION254Following Safety GuidelinesTo operate your Centro 690 safely and efficiently, always follow any special regulations in a given area. Turn your Centro 690’s phone off in areas where use is forbidden or when it may cause interference or danger.Using Your Centro 690’s Phone Near Other Electronic DevicesMost modern electronic equipment is shielded from radiofrequency (RF) signals. However, RF signals from wireless phones may affect inadequately shielded electronic equipment.RF signals may affect improperly installed or inadequately shielded electronic operating systems and/or entertainment systems in motor vehicles. Check with the manufacturer or their representative to determine if these systems are adequately shielded from external RF signals. Also check with the manufacturer regarding any equipment that has been added to your vehicle.Consult the manufacturer of any personal medical devices, such as pacemakers and hearing aids, to determine if they are adequately shielded from external RF signals.NOTE Always turn off the phone in health care facilities and request permission before using the phone near medical equipment.Turning Off Your Phone Before FlyingNOTE Turn off your phone before boarding any aircraft. To prevent possible interference with aircraft systems, the U.S. Federal Aviation Administration (FAA) regulations require you to have permission from a crew member to use your phone while the plane is on the ground. To prevent any risk of interference, FCC regulations prohibit using your phone while the plane is in the air.Turning Off Your Phone in Dangerous AreasTo avoid interfering with blasting operations, turn your phone off when in a blasting area or in other areas with signs indicating two-way radios should be turned off. Construction crews often use remote-control RF devices to set off explosives.Turn your phone off when you’re in any area that has a potentially explosive atmosphere. Although it’s rare, your phone and accessories could generate sparks. Sparks can cause an explosion or fire, resulting in bodily injury or even death. These areas are often, but not always, clearly marked. They include:• Fueling areas such as gas stations.• Below deck on boats.• Fuel or chemical transfer or storage facilities.• Areas where the air contains chemicals or particles such as grain, dust, or metal powders.• Any other area where you would normally be advised to turn off your vehicle’s engine.NOTE Never transport or store flammable gas, flammable liquid, or explosives in the compartment of your vehicle that contains your phone or accessories.Restricting Children’s Access to Your Centro 690Your Centro is not a toy. Do not allow children to play with it as they could hurt themselves and others, damage the Centro 690 and/or its phone, or make calls that increase your monthly bill.Using Your Phone With a Hearing Aid DeviceYo u r Palm® Centro™ 690 smart device by Palm is compliant with the FCC Hearing Aid Compatibility (HAC) requirements. For additional HAC information, including the HAC rating of this product, please refer to www.palm.com/CentroHAC.Your Centro 690 has been tested for hearing aid device compatibility. When some wireless phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise, and phones also vary in the amount of interference they generate.
IMPORTANT SAFETY INFORMATION 255The wireless telephone industry has developed ratings for some of their mobile phones, to assist hearing-device users in finding phones that may be compatible with their hearing devices. Not all phones have been rated. Phones that have been rated have a label on the box. Your Centro 690 phone has an M4 and T4 rating. These ratings are not guarantees. Results will vary, depending on the level of immunity of your hearing device and the degree of your hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference with hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4 is the better/higher of the two ratings. (Note that not all hearing devices contain telecoils.)The more immune your hearing aid device is, the less likely you are to experience interference noise from your wireless phone. Hearing aid devices should have ratings similar to those of phones. Ask your hearing health-care professional for the rating of your hearing aid. Add the rating of your hearing aid and your phone to determine probable usability:• Any combined rating equal to or greater than six offers best use.• Any combined rating equal to five is considered normal use.• Any combined rating equal to four is considered usable.Thus, if you pair an M3 hearing aid with an M3 phone, you will have a combined rating of six for “best use.” This is synonymous for T ratings. Palm further suggests that you experiment with multiple phones (even those not labeled M3/T3 or M4/T4) while in the store to find the one that works best with your hearing aid device. If you experience interference or find the quality of service unsatisfactory after purchasing your device, promptly return it to the store within 30 days of purchase. With the Palm 30-day Risk-Free Guarantee, you may return the device within 30 days of purchase for a full refund, and you will only be responsible for charges based on your actual usage.Getting the Best Hearing Device Experience With Your Centro 690To further minimize interference: There is usually less interference on the microphone setting than on the telecoil setting.Set the phone’s screen and keyboard backlight settings to ensure the minimum time interval. Move the phone around to find the point with the least interference.If your hearing aid is equipped with a telecoil, turn on the HAC setting on your Centro 690.Turning on the HAC SettingWhen the HAC setting is on, your Centro 690 sends the audio from your phone calls to the telecoil rather than to the microphone of your hearing aid. You are likely to hear calls much better because volume is increased and background noise and feedback are diminished. The HAC setting improves only the calls you listen to through the earpiece. Turn off BT. It does not affect calls heard on the speakerphone or with a car kit or headset. HAC requires extra battery power, so watch your battery consumption when it's turned on.CAUTIONDo not turn on the HAC setting unless you use a hearing aid with a telecoil. Using this setting without a hearing aid or with a hearing aid without a telecoil may be harmful to your hearing.1Make sure your phone is turned on (see “Turning Your Device’s Phone On and Off” on page 55).2Press Phone .3Press Menu .4Select Options and then select Phone Preferences.5Check the Hearing Aid Compatibility box.6Select OK.
IMPORTANT SAFETY INFORMATION256Caring for the BatteryProtecting Your BatteryNOTE The guidelines listed below help you get the most out of your battery’s performance.• Recently there have been some public reports of wireless phone batteries overheating, catching fire, or exploding. It appears that many, if not all, of these reports involve counterfeit or inexpensive, aftermarket-brand batteries with unknown or questionable manufacturing standards. Palm is not aware of similar problems with Centros resulting from the proper use of batteries and accessories approved by Palm or the manufacturer of your phone. Use only Palm or manufacturer-approved batteries and accessories found at Palm Stores or through your Centro 690’s manufacturer, or call 1-866-343-1114 to order. They’re also available at www.Palm.com—click Accessories under the Shop & Browse menu. Buying the right batteries and accessories is the best way to ensure they’re genuine and safe.• In order to avoid damage, charge the battery only in temperatures that range from 32° F to 113° F (0° C to 45° C).• Don’t use the battery charger in direct sunlight or in high humidity areas, such as the bathroom.• Never dispose of the battery by incineration.• Keep the metal contacts on top of the battery clean.• Don’t attempt to disassemble or short-circuit the battery.• The battery may need recharging if it has not been used for a long period of time.• It’s best to replace the battery when it no longer provides acceptable performance. It can be recharged hundreds of times before it needs replacing.• Don’t store the battery in high temperature areas for long periods of time. It’s best to follow these storage rules:•Less than one month: -4° F to 140° F (-20° C to 60° C)•More than one month: -4° F to 113° F (-20° C to 45° C)Battery Safety Information• Do not disassemble or open, crush, bend or deform, puncture or shred.• Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.• Only use the battery for the system for which it is specified.• Only use the battery with a charging system that has been qualified with the system per this standard. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard.• Do not short circuit a battery or allow metallic conductive objects to contact battery terminals.• Replace the battery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725-200x. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard.• Promptly dispose of used batteries in accordance with local regulations.• Battery usage by children should be supervised.• Avoid dropping the phone or battery. If the phone or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection.• Improper battery use may result in a fire, explosion or other hazard.Disposal of Lithium-Ion (Li-Ion) BatteriesDo not handle a damaged or leaking li-ion battery as you can be burned. For safe disposal options of your li-ion batteries, contact your nearest Palm authorized service center.Special Note: Be sure to dispose of your battery properly. In some areas, the disposal of batteries in household or business trash may be prohibited.
IMPORTANT SAFETY INFORMATION 257Radiofrequency (RF) EnergyUnderstanding How Your Phone OperatesYour phone is basically a radio transmitter and receiver. When it’s turned on, it receives and transmits radiofrequency (RF) signals. When you use your phone, the system handling your call controls the power level. This power can range from 0.006 watts to 0.2 watts in digital mode.Knowing Radiofrequency SafetyNOTE The design of your Centro 690 complies with updated NCRP standards described below.NOTE In 1991-92, the Institute of Electrical and Electronics Engineers (IEEE) and the American National Standards Institute (ANSI) joined in updating ANSI’s 1982 standard for safety levels with respect to human exposure to RF signals. More than 120 scientists, engineers and physicians from universities, government health agencies and industries developed this updated standard after reviewing the available body of research. In 1993, the Federal Communications Commission (FCC) adopted this updated standard in a regulation. In August 1996, the FCC adopted hybrid standard consisting of the existing ANSI/IEEE standard and the guidelines published by the National Council of Radiation Protection and Measurements (NCRP).Body-Worn OperationNOTE To maintain compliance with FCC RF exposure guidelines, if you wear a handset on your body, use the Palm-supplied or -approved carrying case, holster, or other body-worn accessory. Use of non-Palm-approved accessories may violate FCC RF exposure guidelines. Be sure to use an accessory that contains NO metal (snaps, clips, etc) and provides AT LEAST 1.5 cm of separation between the users body and the unit.NOTE For more information about RF exposure, visit the FCC Web site at www.fcc.gov. Specific Absorption Rate (SAR) for Wireless PhonesThe SAR is a value that corresponds to the relative amount of RF energy absorbed in the head of a user of a wireless handset.The SAR value of a phone is the result of an extensive testing, measuring, and calculation process. It does not represent how much RF the phone emits. All phone models are tested at their highest value in strict laboratory settings. But when in operation, the SAR of a phone can be substantially less than the level reported to the FCC. This is because of a variety of factors including its proximity to a base station antenna, phone design, and other factors. What is important to remember is that each phone meets strict federal guidelines. Variations in SARs do not represent a variation in safety. All phones must meet the federal standard, which incorporates a substantial margin of safety. As stated above, variations in SAR values between different model phones do not mean variations in safety. SAR values at or below the federal standard of 1.6 W/kg are considered safe for use by the public. The highest reported (FCC) SAR values of the Centro 690 are:FCC Radiofrequency EmissionThis phone meets the FCC Radiofrequency Emission Guidelines and is certified with the FCC as:FCC ID # O8F-747IC ID # 3905A-747More information on the phone’s SAR can be found from the following FCC Web site: https://gullfoss2.fcc.gov/prod/oet/cf/eas/reports/GenericSearch.cfm.• Static Electricity, ESD, and Your Centro 690Maximum SAR Values CDMA Cellular CDMA PCSHeld to Ear 1.09 (W/1Kg) 1.35 (W/1Kg)Body-Worn 0.804 (W/1Kg) 1.1 (W/1Kg)Head 850: 1.09 (mW/g) 1900: 1.35 (W/g)Body 850: 0.817 mW/g 1900: 0.423 (mW/g)
IMPORTANT SAFETY INFORMATION258Electrostatic discharge (ESD) can cause damage to electronic devices if discharged into the device, so you should take steps to avoid such an occurrence.Description of ESDStatic electricity is an electrical charge caused by the buildup of excess electrons on the surface of a material. To most people, static electricity and ESD are nothing more than annoyances. For example, after walking over a carpet while scuffing your feet, building up electrons on your body, you may get a shock—the discharge event—when you touch a metal doorknob. This little shock discharges the built-up static electricity.ESD-Susceptible EquipmentEven a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to help protect your electronic devices, including your Palm® Centro 690, from ESD harm. While Palm has built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build up to levels that could harm your equipment. Any electronic device that contains an external entry point for plugging in anything from cables to docking stations is susceptible to entry of ESD. Devices that you carry with you, such as your Centro 690, build up ESD in a unique way because the static electricity that may have built up on your body is automatically passed to the device. Then, when the device is connected to another device such as a docking station, a discharge event can occur. Precautions Against ESDMake sure to discharge any built-up static electricity from yourself and your electronic devices before touching an electronic device or connecting one device to another. The recommendation from Palm is that you take this precaution before connecting your Centro 690 to your computer, placing the Centro 690 in a cradle, or connecting it to any other device. You can do this in many ways, including the following: • Ground yourself when you’re holding your mobile device by simultaneously touching a metal surface that is at earth ground. For example, if your computer has a metal case and is plugged into a standard three-prong grounded outlet, touching the case should discharge the ESD on your body.• Increase the relative humidity of your environment.• Install ESD-specific prevention items, such as grounding mats.Conditions That Enhance ESD OccurrencesConditions that can contribute to the buildup of static electricity in the environment include the following:• Low relative humidity.• Material type (The type of material gathering the charge. For example, synthetics are more prone to static buildup than natural fibers like cotton.)• The rapidity with which you touch, connect, or disconnect electronic devices.While you should always take appropriate precautions to discharge static electricity, if you are in an environment where you notice ESD events, you may want to take extra precautions to protect your electronic equipment against ESD.Owner’s RecordThe model number, regulatory number, and serial number are located on a nameplate inside the battery compartment. Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future.Model: Palm®Centro™ 690Serial No.: User’s Guide Proprietary NoticeCDMA Technology is licensed by QUALCOMM Incorporated under one or more of the following patents:4,901,307 5,109,390 5,267,262 5,416,797 5,506,865 5,544,196 5,657,420 5,101,501 5,267,261 5,414,796 5,504,773 5,535,239 5,600,754 5,778,338 5,228,054 5,337,338 5,710,784 5,056,109 5,568,483 5,659,569 5,490,165 5,511,073
SPECIFICATIONS 259SpecificationsRadio •CDMA 1900/800 MHz digital dual-bandEVDO and 1xRTTPhone features •Personal speakerphone•Hands-free headset jack (2.5mm, 3-barrel connector)•Microphone mute option•TTY/TDD compatibility•3-way callingProcessor technology Intel XScale™ processor, 312MHzExpansion microSD card slotBattery •Rechargeable Lithium-ion•Removable for replacement•3.5 hours full charge timePalm OS® by ACCESS versionPalm OS 5.4.9 Camera •Still image capture resolution (1280 x 1024), 1.3 megapixel•2x digital zoom•Video capture resolution (352 x 288)•Automatic light balanceSize/weight •4.21" x 2.11" x 0.73" (107 mm x 53.6 mm x 18.6 mm)•4.41 ounces (125 g)
SPECIFICATIONS260Connectivity •Bluetooth® wireless technology (1.2 compliant)•IRDisplay •Touch-sensitive LCD screen (includes stylus) •65,536 colors (16-bit color)•User-adjustable brightnessKeyboard •Built-in QWERTY keyboard plus 5-way navigator•Backlight for low lighting conditionsIncluded software •Calculator (basic/advanced)•Calendar•Camcorder•Camera•Contacts•Documents To Go®•Google Maps•IM (instant messaging)•Memos•On Demand•Palm® Desktop software/HotSync® manager•Phone (includes Palm OS Favorites and Dial Pad)•Pics&Videos•Pocket Tunes™ (music)•SMS (text messages)•Tasks•VersaMail® (email)•Voice Memo•Web browser (Internet)•World ClockSystem requirements •Windows 2000, XP Service Pack 2, or Windows Media Center Edition 2005 with USB port•Mac OS 10.2–10.3.x with USB port•Later versions may also be supported
SPECIFICATIONS 261Operating and storage temperature range•32°F to 104°F (0°C to 40°C)•5% to 90% Relative Humidity (RH)
SPECIFICATIONS262
INDEX 263IndexSYMBOLS! in Tasks list 164NUMERICS24-hour clock 2035-way navigator 29, 30911 calls 209AAC charger 11accented characters 34, 36accessingapplication menus 31applications 38command buttons 31documentation 3email 85, 216Palm online support 3Quick Tour 3web browser 38, 118World Clock 161accessories 8Account Setup dialog 89accountscall forwarding and 57conference calls and 56customer support for 3email and. See email accountsphone services and 2text messages and 2, 102TTY connections and 78voicemail and 51Active Call View 52active calls. See phone callsActivity Log 93, 97Add Bookmark command 119Add Call button 55Add Contact command 55Add New Number dialog 54Add New Number prompt 55Add Song button 150Add to album command 143addingaccessories 8bookmarks 119caller IDs 62, 63, 64captions to photos 136, 137, 143cities to World Clock 161contacts 60emoticons 103events 154, 155favorite buttons 65–67partnerships 70, 126passwords 211, 212photos or videos to albums 143playlists 149, 150private entries 212QuickText phrases 103signatures 99tasks 162wallpaper 143addressesadding recipients 67, 102entering web 118getting maps to 61–62highlighting 30looking up 101selecting 30, 117sending messages and 87, 90, 102, 104, 106synchronizing 233viewing website 123, 124Advanced Mode (calculator) 176, 177agenda lists 153Agenda View 76, 153, 158Alarm check box 155alarm clock 162alarm preferences 162alarms
INDEX264adding calendar 155, 159adding task 163, 165recording tones for 160selecting tones for 159, 160, 165Album command 143Album list 91, 140, 143albums. See photo albums; video albumsalert buttons 106Alert dialog box 51, 106, 175Alert Sound pick list 98alert tones 74, 97, 111alertsSee also alarmsclearing 176displaying 79, 175downloading messages and 97, 100, 106hiding text in 110receiving 51responding to 106, 228aligning the screen 203Alt key 34, 249alternate characters 34, 35, 36answering phone 50, 56, 72applets 117application categories 205application list view 205applicationsSee also specific built-in app; third-party appsaccessing menus in 31beaming 185changing default 207closing 37, 246copying 195customizing 205–207defining buttons for 67, 206deleting 19, 180, 181displaying 38, 39, 205downloading 121, 179getting help with 180highlighting 38, 39installing 178–180, 221making phone calls and 54moving around in 27opening 37, 38, 194playing music and 149running on expansion cards 244searching in 175selecting 38sending over Bluetooth devices 183synchronizing 23, 187transferring to device 18troubleshooting 221updating information in 23upgrading and 20viewing information about 3, 181–182Applications button 37, 39Applications View 38–39, 205, 249appointments 154, 233See also eventsArchive folder 180area codes 77area conversions 177arrow icons 29Ask to add unknown phone numbers check box 64Attach Signature option 99attachmentsadding 91–92displaying 94, 169downloading 94, 98removing 91storing large 244supported formats for 169attendee information 156audio. See music; sounds; voice memosaudio adapters 69
INDEX 265Audio Caption command 137Auto Lock Device option 211Auto naming pick list 139Auto Sync 96, 97Auto-complete option 124Auto-hide Toolbar option 141Auto-Keyguard pick list 208Auto-off After pick list 216auto-off interval 249Bback icon (browser) 119Background check box 158background music 141backgrounds 76, 158backing up info 18, 23, 225backlight 33, 202Backlight button 202Backspace key 33Backup folder 181, 222Basic Mode (calculator) 176batterycharging 11–13conserving 14, 215disposing of 227, 256inserting 10, 225–227precautions for 11removing 226replacing 14, 225specifications for 259viewing status 12, 13, 81battery door release 8battery icons 13, 80Beam Business Card command 65Beam Category command 185Beam command 185, 186Beam From pick list 186Beam Receive pick list 216Beam Status dialog 185, 186beaming 184–186, 216, 249bell icon 79, 228blank screens 227blank text messages 102blank time slots 158Blazer application 117See also web browserblinking bell 79, 228Bluetooth adapters 126, 127Bluetooth application 70Bluetooth devicesconnecting to 69, 128–132, 189disabling 71, 183enabling 71, 183entering passkeys for 130, 131listening to music and 149optimal range for 69receiving calls and 53, 71, 236receiving info over 183sending over 182, 183switching between 72synchronizing over 189, 190, 229troubleshooting 237, 238, 243visibility options for 130, 131, 183, 190Bluetooth icon 70, 81Bluetooth icons (Phone application) 79Bluetooth technology 126, 182, 249bonus software. See built-in appsBookmark Page icon 121bookmarks 119–121, 185Bookmarks View 120Bookmarks View icon 120border glow (highlight) 30brightness (screen) 52, 202, 215brightness duration (backlight) 202, 216
INDEX266Brightness slider 215browsing files 194browsing the web. See webbuilt-in applications 260built-in apps 3, 180See also applications; specific appbuilt-in camera. See camerabuilt-in security software 208business cards 65buttonsSee also favorite buttonsaccessing command 31customizing 206disabling 53, 209navigating and 29, 30opening apps and 37restoring default 206speed-dialing and 48, 66–67web browsing and 119Buttons Preferences screen 206Ccache 125, 245Calc button 176calculating device space 18calculator 34, 176Calculator app 176–177calculator modes 176calendaraccessing 153adding alarms 155, 159adding events 154, 155, 156color-coding events 157customizing 158–159deleting events 157saving 107viewing items on 76, 158Calendar applicationchanging fonts for 202changing views for 153opening 38, 76overview 153setting default view 158Calendar button 37, 38, 153calendar views 153, 158call forwarding 57–59call forwarding icon 79Call Log screen 49, 59Call Log tab 16Call Preferences dialog box 57, 58Call Totals dialog box 59call waiting 56Call Waiting dialog box 56caller IDs 62, 63, 64calls. See phone callscamcorder resolution 137Camcorder View 137, 138, 143camera 135, 243specifications for 259camera buttons 136Camera icon 135camera lens 8camera settings 138Camera View 138, 143cancelling menu selections 31Caps Lock mode 34captions. See voice captionscar kits 68Card category 194Card Info 196–197Card Info button 196card readers 147carrying cases 237cascading style sheets 119, 124Category command 205category marker 158category names 205Category pick list 158, 159, 164, 205
INDEX 267Category tab 164CDs 147Center button 7certificates 117changingbookmarks 120contact information 61default applications 207email accounts 95events 157favorite buttons 67owner information 214passwords 212, 213personal IDs 210playlists 150primary buttons 206QuickText phrases 103screen fonts 202sync defaults 187, 188, 189, 197sync method 232web page layouts 118character entry 34, 36character limitsmemos 170text messages 102character searches 175charge indicator 7, 12, 13charger cable 12charging battery 11–13charging device 11, 12, 14chat icon 109, 112chat sessions 108, 110Chat View 106, 108Choose song button 148Choose Songs command 150circuit-switched data connections 249city information 161, 215City pick list 161Clear Cache button 125Clear Cookies button 125clock 160, 203See also World Clockclosingapplication menus 31applications 37, 246pick lists 32color palette 139color preferences 110, 139, 204color themes 204color-coding events 157colored backgrounds 30command buttons 31completed tasks 163, 164, 165completion dates 165Compress Day View check box 158compressed files 178, 179computersconnecting device to 22creating partnerships for 126installing from 179, 223quarantined files on 221setting up DUN connections for 127synchronizing with 17–22, 25transferring apps to 179transferring media to 144transferring music from 146, 147–148Con button (calculator) 177Conduit Settings command 188conduits 154, 233Conference button 57conference calls 56–57Confirm message deletion check box 110conflicting apps 195, 221conflicting events 158
INDEX268Connect Bluetooth command 71connection icons (phone) 79connection icons (web) 118connectionsBluetooth devices and 69, 128, 183, 189device to PCs 22dial-up networking and 125, 128hands-free devices and 69–72messaging preferences for 110precautions for 258restrictions for 54synchronizing over Bluetooth 189, 190synchronizing over infrared 191–192troubleshooting 236, 240, 243VPNs and 216web services and 118, 125, 240connectivity 260constants 177Contact Edit dialog box 60contact names 46contactsadding photos to 62, 143adding ringtones for 63, 64categorizing 60changing info for 61copying 65creating 60deleting 64displaying 61entering events for 156entering phone numbers for 54, 59getting directions for 61importing 61looking up 46, 76marking as private 60saving 107setting preferences for 64sorting 60, 64viewing details about 47, 48Contacts application 59, 64, 202Contacts list 60, 64Contacts tab 16conversion functions (calculator) 176, 177cookies 117, 124, 125Copy button 142, 195Copy command 122, 195Copy Items dialog box 142Copy items to pick list 142Copy to command 142Copy To pick list 195copyingapplications 195contact information 65media files 146messages 107phone numbers 45, 123photos or videos 142text 122copyrighted materials 142corporate email accounts 216corporate servers 216country-specific preferences. See language settingscoupling 236coverage area 15, 44, 235coverage area alerts 75Coverage in/out pick list 75crashes 228Create chats from messages pick list 110creatingapplication categories 205
INDEX 269bookmarks 119business cards 65contacts 60email messages 90, 117events 154, 155multimedia messages 104–105partnerships 70, 126passwords 211, 212playlists 149, 150private entries 212speed-dial buttons 66–67text memos 171text messages 102–103voice captions 136, 137, 143voice memos 171CSD (circuit-switched data) connections 249current date and time 160current events 76Current Privacy list 213customer service 3customizingapplications 205–207buttons 206calendar 158–159chat sessions 110email 96–99hands-free devices 72MMS messaging 109system date and time 214system sounds 201–202tasks 165web browser 123–125Ddaily events 159data. See informationdata service icons 118data services 85, 117, 239databases 175Date & Time Preferences screen 155, 214date formats 203date preferences 214Date stamp pick list 139datesSee also calendaradding to photos 139changing event 157completing tasks and 163, 164, 165selecting 154setting system 214sorting on 108viewing current 160viewing due 164, 165Day View 153, 158daylight savings 161, 162decimal values 177, 203decompression utilities 179Default Alarm pick list 160Default Apps Preferences screen 207default settings 206Default View pick list 76, 158degrees 177delays 212, 239, 240Delete Contact command 65Delete events older than pick list 157Delete From pick list 181Delete Memo command 171Delete Task command 165Deleted folder 106deletingalbums 143, 144alerts 176applications 19, 180, 181attachments 91bookmarks 120contacts 64cookies 125device names 20email 95, 244events 157
INDEX270favorite buttons 68files 245memos 171messages 106, 108, 110music from playlists 150passwords 212photos 136, 143, 144playlists 150tasks 165video clips 138, 143, 144desktop software. See Palm Desktop softwaredevice namesBluetooth devices and 70, 189, 190defined 249selecting 228selecting Centro 20deviceselectrostatic discharge and 257devices. See Bluetooth devices; hands-free devices; Centro smart deviceDial another call prompt 55Dial button 49Dial Number dialog box 49Dial Pad 16, 34, 45, 53Dial Pad button 53Dial Preferences screen 77dial text message 128dialog boxes 3, 31, 249dial-up networking 80, 125–128, 243digital cameras 139See also cameradimmed images 227dimming backlight 202, 216dimming the screen 38Disable cookies box 124Disable JavaScript box 124disabling touch-sensitive features 209discovery 129, 130, 184Discovery icon 130Discovery Results list 130, 183discussion groups 4display formats 203Display my name in chat window as option 110Display Options box 158Display Options command 158displayingalerts 175application info 181–182application menus 31applications 38, 39, 205attachments 94, 169bookmarks 120connection info 118, 128contact info 47, 48, 61current date and time 160due dates 164, 165email messages 92, 93, 153, 158error messages 247event categories 158events 76, 158, 159favorite buttons 48free space 19items in pick lists 32multimedia messages 106, 107personal calendar 153phone status 78photos 139, 140, 144private entries 213signal strength 79slide shows 141tasks 153, 158, 164, 165video clips 139, 140, 144video recording time 137web addresses 124web pages 117, 119
INDEX 271documentation 2, 3, 29Documents applicationSee also Documents To GoDocuments button 170Documents To Go 169–170downloadingapplications 121, 179attachments 94, 98email messages 96files 121, 139, 178multimedia messages 105, 111Palm info and updates 3ringtones 73, 121text messages 105Downloads bookmark 121drafts 90, 103drained battery icon 13draining the battery 12, 13Draw on command 137drivers 191drop-down lists. See pick listsDue Date pick list 163due dates 163, 165DUN connections 80, 125–128, 243Eearpiece 7echoes 236EDGE connections 79, 240, 242, 250Edit Bookmark List dialog box 121Edit Bookmarks command 120, 121Edit Categories option 157Edit Category screen 64Edit Favorite command 67Edit Location dialog box 215Edit Playlist dialog box 150edit screens 31Effects pick list 139electrostatic discharge 257–258emailSee also attachmentsaccessing 85, 216adding signatures 99addressing 67, 90checking 80, 153, 158creating 90, 117defining buttons for 67deleting 95, 244dialing from 48forwarding 93resending 91restrictions for 54retrieving 80, 92, 96scrolling 93selecting default application for 207sending 90, 100, 106, 117setting alerts for 97setting preferences for 96, 98sorting 95troubleshooting 238viewing status of 93, 94email accountschanging 95setting up 86, 87, 88, 99Email application. See VersaMail applicationemail applications 59, 85, 207, 242Email icon 87email providers 2, 85, 86emergency calls 209emoticons 103empty battery icon 13empty time slots 158Empty Trash command 95Enable background play check box 149
INDEX272Enable Fixed Number Dialing check box 210encryption 117Eng(x) display format 177engineering notation 177Enhanced Data rates for GSM Evolution. See EDGE connectionsenvelope icon 95errors 231, 237, 247Escalate ring tone volume check box 73ESD (electrostatic discharge) 257–258event conflicts 158Event Details dialog box 155, 156, 157event preferences 155eventsadding alarms for 155, 159categorizing 157changing 157color-coding 157creating 154, 155deleting 157displaying 76, 158, 159entering incorrect time zones and 233scheduling repeating 156synchronizing 153troubleshooting 233–235viewing duration of 158Excel spreadsheets 92, 169Exchange ActiveSync accounts 99, 101Exchange Address Book 233Exchange servers 99, 101, 153exiting applications 246expansion card slot 193, 259expansion cardsaccessing items on 194caution for 195, 196copying to 142, 195deleting apps on 180displaying photo or video albums on 140downloading to 121formatting 196inserting 193installing apps on 180managing files on 194moving files to 19, 146opening items on 170, 194, 244removing 194renaming 196sending attachments to 94storing information on 173, 193transferring applications from 18, 195troubleshooting 196viewing information about 196Export to SIM command 65extensions (phone) 53, 66Extra Digits button 53Extract Call button 57Ffade setting 158Fast mode (browser) 124Fast mode icon 119favorite buttons 48, 65–68, 250Favorites tab 16, 48FDN list 210feedback 236filesSee also specific typeaccessing 169, 216attaching to email 91, 92browsing 194checking size of 182deleting 245
INDEX 273downloading 121, 139, 178moving 19, 146, 245opening 169, 170saving 170streaming 122transferring to device 18, 169Files application 194financial calculator 176financial functions 177Find dialog box 175Find Text on Page command 123findingchat sessions 109contacts 46, 76specific characters 175text 123, 175wireless services 77firewalls 216Fixed display format 177fixed number dialing 210flight mode 44Float display format 177folder pick list 95foldersaccessing 233deleting messages in 108locating 228sorting messages in 107switching between Inbox 95Font command 118, 202fonts 118, 202, 203forgetting passwords 211, 213Format Card command 197format options (email) 99Formats Preferences screen 203formatting expansion cards 196forums 4Forward all calls list 58forward icon (browser) 119forwardingemail 93phone calls 57–59Free Space information 19freeing memory 125, 180, 244freezes 224full charge (battery) 11GGame Volume pick list 202General Packet Radio Service technology. See GPRS connectionsgetting started 2, 3, 15Glossary 249GPRS connections 79, 240, 242, 250GPS receivers 131gradients 177graphics. See imagesgroupware information 99HHAC setting 255Handheld overwrites Desktop option 188Handheld overwrites Macintosh option 189hands-free devicesadding 68, 71checking status of 80connecting to 69–72, 128customizing 72disabling or enabling 53entering passkeys for 70finding compatible 69troubleshooting 237–238Hands-free Setup button 70hanging up phone 54, 56, 57
INDEX274hard resets 211, 224hardware 1headphones 69, 145headset button 50, 53headset jack 8headsets 54, 68, 131help 3, 219, 246hexadecimal characters 177Hide Records option 212hidingblank time slots 158private entries 212toolbars 122, 141highlight, moving 30highlightingapplications 38, 39items in pick lists 32menu items 31phone numbers 49text 30, 31web links 30, 118hints 211History list 123Hold button 53holidays 156home city 161home page 119, 123HotSync icon 187, 229HotSync Log 231HotSync manager 190, 191, 250HotSync operations. See synchronizationHotSync Setup button 190HotSync technology 250HTML messages 93, 99hyper links. See web linksIicons 205image files 104, 121, 140imagesSee also photos; picturesdimmed 227disabling web 119, 124downloading 121saving 122selecting as wallpaper 76sending 104transferring to expansion cards 19, 245troubleshooting 242importingcontact information 61phone numbers 163inactivity 212, 216, 227Inbox 92, 94, 112Incoming dialog box 98incompatible applications 195, 221Incompatible Apps folder 18indicator light 7, 12, 13Info screens 181informationbacking up 18, 23, 225beaming 185entering 33–35erasing all 228losing 196, 211, 224, 225marking private 212–213masking 208, 212protecting 207, 210receiving 183, 186sending over Bluetooth devices 182storing 173, 193, 244synchronizing 21, 23, 187transferring 18, 184updating 23, 173upgrading and 20infrared port. See IR portinstallingapplications 178–180, 221Palm software 18, 19, 179, 223SIM cards 9–11synch software 20–22
INDEX 275third-party applications 244VPN client software 217Instant Messaging 113interference 236, 238internal memory. See memoryinternational characters. See alternate charactersinternational clock. See World Clockinternational information. See language settingsInternet 115, 140, 178, 240See also web browsingInto album pick list 143invalid characters 103IR portbeaming from 184, 185, 186defined 250synchronizing over 191, 229iTunes 145, 146, 148JJavaScript elements 124Kkey terms. See Glossarykeyboarddialing from 46entering alternate characters from 34, 36entering info from 33–35locking 43, 208restoring defaults for 206searching from 76keyboard backlight 33, 202Keyguard 43, 208–209Known Caller pick list 74LLabel color pick list 110land-line phones 50language settings 11, 203, 223Lanyard loop 8laptops 190, 191LED light 7, 12, 13length functions 177lightning bolts 13, 80links. See URLs; web linksList By option 64list screens 30, 31See also pick listslist view (applications) 205listening tomusic 69, 145, 148voice captions 140voice memos 172voicemail 51location information 214Lock & Turn Off option 212lock codes 209Lock Device dialog box 211Lock icon 118, 142, 185Lock SIM check box 210lockingkeyboard 43, 208phone 209–210screen 209smart device 210, 211logging in to corporate servers 216logic functions 177looping (device) 224losinginformation 196, 211, 224, 225passwords 211, 213low coverage areas 235lowercase letters 34MMac systems
INDEX276installing from 21, 179installing to expansion cards and 180removing apps and 181requirements for 18sending email and 86, 96, 102synchronizing and 23, 188, 192, 230transferring music from 146, 147, 148uninstalling desktop software and 230upgrading and 20, 222, 231magnet 9mail. See emailmail servers 89, 100Mail Type pick list 89Main tab 16, 44, 75Manage Playlists command 150map (World Clock) 161maps 61–62marking information as private 212–213masks 208, 212mathematical functions 177Media application 144media features 14, 43Media Player 145, 147memoryfreeing 125, 180, 244running apps and 244saving 157storing web pages and 125memory slots (calculator) 177memos 171, 235See also notes; voice memosMemos applicationchanging fonts for 202opening 38, 171overview 167Memos button 171Menu icon 31menu items 31Menu key 7, 33menu shortcuts 32menus 31message icons 112Message Tone pick list 112messagesSee also email; multimedia and text messagesdefining buttons for 67displaying status of 112invalid characters in 103retrieving voicemail 51, 79saving as drafts 90, 103selecting phone numbers in 48setting color of 110setting formats for 99setting preferences for 109–112setting priority for 105troubleshooting 239Messages tab 109Messaging applicationchanging fonts for 202customizing 109opening 38, 102overview 102sorting options for 108status icons for 112viewing contacts and 59messaging applications 207Messaging button 7, 37, 38messaging services 102metric values 177microphone 8, 53, 139Microsoft Excel spreadsheets 92, 169
INDEX 277Microsoft Exchange servers 99, 101, 153Microsoft Office Manager See Documents To GoMicrosoft Outlook. See OutlookMicrosoft Windows. See Windows systemsMicrosoft Word 92, 169mirror 8mismatched languages 223MMS messaging 102, 250MMS messaging services 2, 239MMS Receipts option 110mobile networks 236model numbers 258modems 126Modify FDN command 210Month View 153, 159moving around device 27, 29moving through web pages 118, 124multi-connector pin 8multimedia files 104, 140, 245multimedia icons 112multimedia messagesadding voice memos 172addressing 104attaching photos or videos to 136, 138, 141checking status of 80copying 107creating 104–105deleting 106, 108, 110dialing from 48displaying 106, 107downloading 105, 111playing 107previewing 105prioritizing 105restrictions for 54retrieving 80sending 102, 105setting alert tones for 111setting delivery confirmation for 110sorting 107storing 245troubleshooting 239viewing details of 107multimedia messaging services. See MMS messaging servicesmusicadjusting volume 149answering phone and 50changing playlists for 150converting 145, 146, 147creating playlists for 149, 150downloading 121listening to 69, 145, 148memory and 245pausing 148playing 122, 148, 149selecting 148stopping 149uploading 146music files 121, 146, 245music player. See Pocket TunesMusic_Audio folder 147Mute button 53My Centro icon 3Nnamessorting on 108synchronizing and 228, 249namingcategories 205device 20, 228expansion cards 196photo albums 135
INDEX278photo groups 139playlists 150video albums 137voice memos 171, 172navigator buttons 29, 30network connection icon 128Network tab 110networks 77, 111, 236, 240New Bookmark dialog 119New Contact command 60New Favorite command 66New Favorites dialog 66, 67New message option 109New Message screen 90Next Song button 148Normal mode 119, 124Note button 60notes 60, 157, 163, 170notifications 51See also alertsnumber formats 203number pad 60numbers 34, 176, 177Ooffline synchronization 232offline viewing (web) 120on-device documentation 3online forums 4online support (Palm) 3openingapplications 37, 38, 194Applications View 38Call Log 49Dial Pad 45, 53email applications 242files 169, 170History list 123HotSync manager 187Pocket Tunes 148Quick Tour 3Redial list 49web browser 38, 118World Clock 161operating systems 17, 223, 251Optimized Mode 117, 118Option key 33, 34, 38, 250Option Lock mode 34, 103Organize Favorites command 66, 68organizer features 14, 43, 151Outbox 90, 112Outlookadding caller IDs and 63appointments and 154duplicate entries in 233synchronizing with 21, 23, 232, 233time zones and 154, 233Outlook folders 233overdue tasks 153, 158, 164owner information 214Owner Preferences screen 214PPage View 120, 123, 124paging 102pairing. See partnershipsPalm Desktop softwareadding caller IDs and 63appointments and 154defined 250installing 18, 19, 179, 223password-protecting 213reinstalling 232synchronizing with 21, 23, 229time zones and 154, 234troubleshooting 223, 229uninstalling 230viewing and editing media from 144PALM folder 135, 137Palm online support 3
INDEX 279Palm OS (defined) 251Palm OS application files 178Palm OS database files 178Palm OS devices 18, 231, 232Palm OS version 259Palm Quick Install. See Quick InstallPalm Software Installation CD 2, 223paper clip icon 91, 94partial battery icon 13partnerships 70, 126, 251passkeys 69, 70, 126, 130Password box 211, 213password hints 211passwordschanging 212, 213deleting 212dialing 53, 66email and 87forgetting 211, 213owner info and 214private entries and 208, 212requiring 210unlocking Centro and 211voicemail and 52Paste command 123pastingphone numbers 45text 123Pause button 148pausingmusic 148streamed content 122video playback 138, 141video recording 138voice memos 172PCs. See computersPDF files 92, 169pending alerts 106, 228pending messages 109, 112personal identification numbers. See PINspersonal information 151, 207, 210, 214personal information managers 223, 251personalizing device 199phoneSee also phone calls; Centro smart deviceadding hands-free devices for 68, 71adjusting volume 16, 75answering 50, 56, 72conference calls and 56dialing 45–49, 60, 66, 77getting started with 15hanging up 54, 56, 57keyboard backlight and 33listening to music and 50locking 209–210overview 52receiving messages and 106restrictions for 54running apps and 54searching for wireless networks for 77selecting tones for 73–75setting preferences for 57, 58, 73silencing ringer for 51, 201specifications for 259troubleshooting 235–237turning on and off 44viewing usage for 49, 59Phone applicationcustomizing 73–78defined 251displaying events in 159opening 38, 44overview 41selecting wallpaper for 143
INDEX280status icons for 78–??phone book 61, 64, 65Phone button 37, 38, 50, 54Phone Call screen 50phone callsSee also phone; phone numbersadding a second 55disabling screen for 209driving and 68forwarding 57–59making 45–49, 53, 55, 77muting 53placing on hold 53, 55receiving 50, 56restricting 210sending to voicemail 50switching between 56viewing details about 52Phone Display Options command 76phone icons 79phone indicator. See indicator lightPhone Info screen 17Phone Lock 209, 210phone numbersadding for contacts 54, 59adding pauses to 60, 66adding prefixes to 77clearing 45copying 45, 123creating Quick Keys for 67creating speed-dial buttons for 66–67dialing extra digits with 53, 66dialing with voice commands 47entering 45, 46, 60getting device 17highlighting 30importing 163pasting into Dial Pad 45redialing most recent 49saving 54selecting 48, 49, 123Phone Off message 44phone service contracts 2photo albums 91, 135, 140, 143Photo Settings screen 138photosSee also picturesadding captions 136, 137adding to albums 143adding to contacts 62, 143copying 142deleting 136, 143, 144displaying info about 143downloading 121grouping 140personalizing 137, 138rotating 144selecting as wallpaper 143selecting background 158sending 91, 104, 136, 141setting default size 139storing 133, 135synchronizing 144viewing 139, 140, 144pick lists 30, 32Pics & Videos app 139Pics & Videos icon 140picture formats 140Picture list 142picturesSee also images; photosattaching to multimedia messages 104saving 107, 136, 139setting preferences for 139synchronizing 63taking 135–136, 243PIMs 223, 251PIN unlock key 251
INDEX 281PINs 209, 251plain text formats 93, 99Play button 148Play icon (browser) 122playingmultimedia messages 107music 122, 148, 149streamed content 122video clips 138, 141voice captions 140voice memos 172voicemail messages 51playlists 149plug-ins 117, 241Pocket Tunes 145, 148, 149Pocket Tunes icons 148POP protocols 98power preferences 15, 215Power Save Mode option 216Power/End button 43, 44PowerPoint files 92, 169precautions 258preferencesalarm tones 159alert tones 74applications 206, 207buttons 206calculator 177camera 139contact information 64country-specific 203email 96, 98events 155hands-free devices 72Keyguard 208messaging 109–112owner information 214phone 57, 58, 73power settings 215ringtones 73system colors 204system info 155, 214system sounds 201tasks 165web browser 120web pages 123–125Prefs button 214preinstalled apps 3, 180See also applications; specific applicationpreset delays 212preset passkeys 70, 130, 132pressing keyboard keys 33pressing onscreen buttons 209Previous Song button 148primary applications 206primary buttons 206prioritizing messages 105prioritizing tasks 163, 165privacy flag 163Privacy Mode check box 110Private check box 212private entries 208, 212–213processor 259programs. See applications; softwareprogress indicator (video) 138Prompt sound pick list 139protecting device 207–214protecting personal information 207, 210protecting the screen 8proxy servers 125pTunes icon 147PUK (PIN unlock key) 251Purge command 108, 157, 165Purge pick list 108purging information 19push technology 100–101Qquarantined files 18, 20, 221
INDEX282quick buttons 37–38, 206Quick Install 180, 251Quick Keys 67, 251Quick Tour 3QuickText phrases 103Rradians 177radio 259random numbers 177range (Bluetooth devices) 69Rcl button (calculator) 177receipts (messaging) 110recently viewed web page icon 119rechargeable battery. See batteryRecord command 185Record Completion Date check box 165recorder 171recordingringtones 74sounds 160videos 104, 137–138voice memos 171Records button 182recovering information 228recovering passwords 213recurring events 156, 159Redial list 49redirector (websites) 241refreshing web pages 119, 241regulatory numbers 258reinstalling Palm Desktop software 232reinstalling third-party applications 221, 222, 225Remember Last Category option 64Reminder Sound pick list 160reminders. See alarms; alertsRemote Address Lookup 101Remove from album command 143removing. See deletingRename Card command 196Rename Memo command 172repeat intervals (events) 156Repeat list 156, 160, 163repeating alarms 160repeating events 156, 159repeating tasks 163rescheduling events 157Reset Counters button 59resets 221, 223–225caution for 211, 224Resolution pick list 139resolution settings 136, 137restarting device. See resetsrestoring factory defaults 206Return key 33Review photos/videos pick list 139ringer 51, 75, 201Ringer switch 9, 44ringtone file types 104, 121Ringtone pick list 64ringtonesadding to caller IDs 63, 64downloading 73, 121recording 74sending with messages 92, 104, 105setting for phone 73–75setting preferences for 73rotating photos 144Ssafety guidelines 253Save As command 170Save as Contact command 144
INDEX 283Save as Wallpaper command 143Save List button 150Save Page command 120Save Picture command 107Save Sound command 107saved web page indicator 120savingcalendars 107contact information 107files 170images 122messages 90, 103phone numbers 54pictures 107, 136, 139playlists 150video clips 138, 139voice memos 171web pages 120scheduling events 154, 155, 156Sci(x) display format 177scientific calculator 176scientific notation 177screenactivating items on 30activating wrong features 227adjusting brightness 52, 202, 215aligning 203dimming 38disabling 208, 209highlighting items on 30locking 209moving around on 27, 29protecting 8selecting items on 30, 31, 32specifications for 260troubleshooting 227–228, 237turning on or off 43, 216, 237waking up 43screen fonts 202screen protectors 227scroll arrows 30, 93scrolling 118, 124searching forcontacts 46, 47, 76specific characters 175text 123, 175wireless services 77secondary apps 206secure websites 117, 118, 242security 70, 207, 212, 213, 214Security button 211, 213security certificates 117Security command 213Security screen 211security software 208Select Font dialog box 203Select Media screen 91Select Network command 77self-portrait mirror 8Send button 7Send command 183Send To Handheld droplet 147sendingapplications over Bluetooth 183calls to voicemail 50email 90, 100, 106, 117multimedia messages 102photos 91, 104, 136, 141text messages 49, 50, 102to chat rooms 109video clips 138, 141voice memos 172Sent folder 112serial numbers 258

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