Novatel Wireless CFS0100PS2C User Manual users manual

Novatel Wireless Inc. users manual

Revised Users Manual Plastic Unit

User’sManualenabling information anywhereEnfora, Inc.661 East 18th Street Plano, Texas 75074-5601www.enfora.com®Pocket Spider IICfor Palm OS
This manual is copyrighted. All rights reserved. No portion of this documentmay be copied, photocopied, reproduced, translated, or reduced to any electronicmedium or machine form without prior consent in writing from Enfora, Inc.© 2002 Enfora, Inc. All rights reserved.The information in this document is subject to change without notice and doesnot represent a commitment on the part of Enfora, Inc.All product names mentioned within this document are the trademark of theirrespective owners.Adobe® Acrobat Reader, © 1987-1999 Adobe Systems Inc. All rights reserved.Adobe and Acrobat are trademarks of Adobe Systems Inc.Enfora, Inc.661 East 18th StreetPlano, Texas 75074-5601USAwww.enfora.comPhone: (972)633-4400Fax: (972)633-4444Enfora, Inc. Proprietary InformationCFS0100PB001MANThe products and specifications, configurations, and other technical informationregarding the services described or referenced in this guide are subject to change without notice. All statements, technical information, and recommendationscontained in this guide are believed to be accurate and reliable, but are presented"as is", without warranty of any kind, express or implied. Users must take fullresponsibility for their application of any products specified in this document.Enfora, Inc. makes no implied warranties of merchantability or fitness for apurpose as a result of this guide or the information described within, and all otherwarranties, express or implied, are excluded.CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com2
CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com3ContentsIntroduction............................................4®About the Pocket Spider IIc.................................4Contents of Basic Package.....................................4About this Manual..................................................4Battery Operation...................................6Pocket Spider® IIc Installation.................6Registering with a Carrier.......................5CDPD Basics............................................................5Activating Your Service..........................................5Registration.............................................................5CDPD Charges........................................................6Modem Setup..........................................8Connecting to a Network......................10Auto Upgrade........................................12Technical Support..................................14Regulatory Information.........................15Warranty Information............................16LED Display............................................................14Operational Status..................................................14Battery Power Indication.......................................14Monitoring Modem Status......................14
IntroductionCONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com4Contents of Basic PackageThe package from Enfora includes the following items:®Pocket Spider IIC®Pocket Spider IICInternal rechargeable batteryBattery Charger/Wall transformer (AC adapter)Installation CD-ROM®Welcome to the world of wireless data. Your Pocket Spider II is a compact,wireless data modem that uses the Cellular Digital Packet Data (CDPD)wireless communication system, allowing you to transfer data on the go(i.e., without wires). Wireless IP (Internet Protocol) supports browser-basedapplications, giving you feature rich capability with the Internet in your hand.CThe is the first wireless IP (CDPD) modem designed exclusivelyfor a compact flash slot. With the power of wireless data and GPS, Enfora is®Pocket Spider IICWith this modem, you are taking advantage of the latest development in®wireless data technology. The Pocket Spider IIC modem offers the convenienceof wireless data, the benefits of the CDPD network, ease of use, and minimalpower consumption.®About the Pocket Spider IIcrevolutionizing the world of PocketPC®, Palm and handheld PC devices. This Users Manual describes the use of the modem with aPalm device. The is compatible with Palm OS 3.5.1. andabove. Please read all instructions carefully ®Pocket Spider IIC®Pocket Spider IICbefore installing your PocketIf you have any questions regarding installation, set up, or operation of thePocketSpider, please contact Enfora Technical Support. Website: Voice: (972) 578-CDPD Email: http://www.enfora.comtechsupport@enfora.comAbout this Manual®Spider IIC modem.
Registering with a CarrierCONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com5CDPD, short for Cellular Digital Packet Data, is also known as "Wireless IP".It is a data transmission technology developed for use on cellular phonefrequencies. CDPD uses cellular channels (in the 800 to 900 MHz range) totransmit data in packets. This technology offers data transfer rates of up to19.2 Kbps, quicker call set up, and better error correction than using modemson an analog cellular channel. CDPD is based on TCP/IP, the same protocolsthat power the Internet. See the document on CD-ROM forAll About CDPDJust as you would do with a cell phone, you must first register for service witha local CDPD carrier. The PocketSpider will work with any CDPD carrier.Decide which carrier offers the best plan to meet your CDPD needs, thenTypically, two service carriers will be available to a CDPD user. One will beknown as the A-side carrier and the other is know as the B-side carrier. Youmay register with the A-side carrier, the B-side carrier, or both of the carriers.Be sure to record this information. This information may be needed in orderto receive customer service and/or technical support.Your cellular carrier may also provide you with additional information that isneeded for use with your third-party protocol stacks(s). Consult your protocolstack documentation for information or call Enfora Technical Support regardingThe cellular carrier has the responsibility to warn you of any charges the carriermay make to its operations and/or procedures that would affect your usage of theservice. You will be advised of your right to issue a complaint to the FCCWhen you register with a CDPD carrier, the carrier should give you the followinginformation:CDPD BasicsActivating Your ServiceRegistrationa detailed overview of CDPD technology.register with that carrier.Internet Protocol (IP) addressCarrier Side Identification (Either A or B)Service Provider Network Identifier (SPNI) Numberstack configuration and use.regarding these changes.
CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com6For information about your CDPD charges, you will need to contact yourCDPD carrier service. Charges will vary according to the CDPD serviceprovider you choose and the plan you select. Most carriers will offer severalCDPD plans that vary in rates and structure. Your carrier should explainthese items to you in detail when you consult them about registration.CDPD ChargesBefore installing your modem, ensure that Palm Desktop is installed onthe host computer to connect to your Palm device. HotSync®, a feature thatallows file transfer from desktop to Palm device, is required to install thesoftware needed to install and operate the . If the serviceis not installed, please consult your Palm device manual and install Palm®Pocket Spider IIC®Pocket Spider IIc Installation1. Using the appropriate cable or Sync cradle (normally furnished with you Palm device) connect the device to the appropriate COM port of the host computer.2. Insert the Installation CD-ROM. Choose Install for Palm.3. A window appears noting that the SpiderMgr file will be installed onto the Palm device upon the next HotSync® operation. Click Done to close this window (see figure on next page).desktop on the host computer.Battery OperationPrior to using the , charge the new battery for at least 2hours. Additional details on the battery charger and charging process are®Pocket Spider IICprovided in section of this manual.Battery Power IndicationThe derives all off its power from a self-contained internalbattery, thereby ensuring no adverse effects on battery life of the host handheld®Pocket Spider IICdevice.Once charged, clip the battery into the back of the housingand you are ready to go. The should operate for hours undernormal transmit and receive operating conditions, although sustained transmittinginherently reduces the time between charge. In the event of a low battery, the®Pocket Spider IIC®Pocket Spider IICdevice may continue to be used with tits external adapter power supply.
5. Return to the CD-ROM Installation program and choose Install Auto Upgrade. When installed onto the Palm device, this program® will automatically upgrade the Pocket Spider IIC modem. Choose Install in the Firmware Update Setup dialog box.4. A window appears noting that the SpiderMgr file will be installed onto the Palm device upon the next HotSync® operation. Click Done to close this window.CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com7
®1. Insert the Pocket Spider IIC into the Compact Flash (CF) slot at the top of the Palm device. Important: if a "New Firmware Available" prompt appears after modem insertion, proceed to the section in this manual. Complete the Firmware Upgrade before moving on with this setup.2. Access the Palm Applications screen on the Palm device and open Spider Manager. "Upgrade"Auto Please ensure that the exact sequence for the following setup is followed:This section explains how to setup the Modem for use withthe Palm OS 3.5 platform. The purpose of this application is to setup the and create an appropriate dial-up networking entry. This sectiondescribes only the basic parameters required for registeringthe modem with the CDPD carrier. For information on setting additionalparameters, see the Modem Setup application. This should also be run whenswitching from one modem to another, or when the network®Pocket Spider IICPocket®Spider IIC®Pocket Spider IIC®Pocket Spider IICModem Setupparameters are changed.5. Click Finish on the Auto Upgrade Installation program.6. Open HotSync® Manager on the host computer. Place the Palm device in its HotSync® cradle and press the HotSync® button on the cradle. After the tranfer of files, the software needed to® operate and upgrade the Pocket Spider IIC is now installed on the Palm device.CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com8
3. Access the Options menu and configure network settings for the® Pocket Spider IIC.®4. Configure network settings for the Pocket Spider IIC. The IP® Address of the Pocket Spider IIC is automatically detected. Select carrier preference from the Carrier Preference menu. After carrier selection the applicable Primary DNS (PDNS) and Secondary DNS (SDNS) numbers are listed. The DNS addresses can be edited at any time if they have changed. Also, the Modem IP Address must be manually entered if not initially detected. These settings will be used to modify the network preferences of the Palm device. The Connection Test option can be selected to verify the settings. CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com9
®5. Verify which side the Pocket Spider IIC will scan for channels. After a selection has been made, exit the Spider Manager Options prior to® establishing a connection. The Pocket Spider IIC is now ready to connect to the network.1. Make a network connection using the Spider Manager Status screen.Connecting to a NetworkAfter the appropriate carrier and preferences have been selected, the modemis ready to connect to the network. The Spider Manager Status screen displaysthe current, real-time status of the modem.CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com10
2. After a connection has been made, the Status screen will display the Signal Strength indicator. Within the display are real-time readings of Signal Strength, channel being used (Chan) and Receive Signal Strength Indicator (RSSI).3. In the Spider Manager Options menu, view the Pocket-Spider modem's real-time diagnostic information. This information is useful for detailed diagnostic purposes. The statistics are retrieved from the modem approximately every 2 seconds.CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com11
4. Access the modem traffic information. This screen shows basic information about traffic events that have occurred over the modem since it last connected to the CDPD network. This information is reset each time the modem is disconnected from the network.5. Disconnect the modem from the network connection.®1. When the Pocket Spider IIC is inserted and Spider Manager is® executed for the first time, the Pocket Spider IIC will be checked for the latest version of modem firmware. If the firmware on your® Pocket Spider IIC does not match the version that was synchronized to your device, the following screen will appear (see figure on next page):®Please ensure that the Pocket Spider IIC and Palm deviceare fully charged before starting this process. DO NOT®remove the Pocket Spider IIC during this procedure. Ifthis should happen and the modem is inoperable pleasecontact our technical support at 972-578-CDPDAuto UpgradeCautionCONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com12
2. The upgrade program will automatically execute when enabled. The upgrade process will take approximately five minutes, during which a series of tests will be executed on screen. 3. Once the firmware upgrade process has completed, to step 2 of the section of this manual to continue configuring the® Pocket Spider IIC.Modem Setup New Firmware AvailableCONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com13
CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com14Monitoring Modem StatusOperational status information is provided on the device.®Pocket Spider IICOperational StatusGreen LED= Power onGreen LED= Power onYellow LED= Searching for channelYellow LED= Searching for channelGreen LED= Locked on channelGreen LED= Locked on channelGreen LED= Locked on channelDuring charge cycle, the two outer LED’s will slowly flashWhen battery is low, the center light will flash rapidly, and a lowbattery warning message will be displayed on the host device screen.®Pocket Spider IIC unit will power down in 3 minutes unless an externalpower source is used.LED DisplayThe contains 3 LED’s that indicate various informationfor the unit's operation and battery charge condition. The LED layout (facing®Pocket Spider IICRed Yellow Greenforward) is as follows:Technical SupportBattery Power IndicationThe LED’s indicate battery status by displaying the following:For problems stemming from your network access, contact your CDPDcarrier service. For technical support and customer service dealing with theBefore contacting technical Support, please have your modem's EquipmentIdentification (EID) number ready for the Technical Support representative.If you did not record the EID number, you can find this in the PocketSpidermodem itself, contact Enfora by any of the following methods:Website: Phone: 972-578-CDPD (2373)Email: http://www.enfora.comtechsupport@enfora.comModem window, shown previously in this manual.
CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.com15Regulatory InformationThe equipment certifications appropriate to your device are marked on thedevice and product specific information. The use of the equipment is subjectto the following conditions:This equipment has been tested and found to comply with the limits pursuantto Part 15 Subpart B and Part 22 of the FCC rules. These limits are designedto provide reasonable protection against harmful interference in an appropriateinstallation. This equipment generates, uses, and can radiate radio frequencyenergy and, if not used in accordance with instructions, can cause harmfulradiation to radio and television reception, which can be determined by turningthe equipment on and off, the user is encouraged to try to correct the interference by one or more of the following measures:Reorient or relocate the receiving antennaIncrease the separation distance between the equipment and the receiverContact Enfora, Inc. Technical Support for assistance.This device complies with Part 15b of the FCC Rules. Operation issubject to the following two conditions: (1) This device may not causeharmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.This device also complies with FCC Part 22.FCC COMPLIANCE STATEMENTThis device has been tested for FCC RF exposure compliance with SharpSL5000 hand-held electronic organizer/PC. In order to comply with FCCRF exposure requirements this device must be operated with Sharp SL5000handheld electronic organizer/PC. The use of this device in any other hostconfiguration that has not been tested for RF exposure compliance may notcomply with FCC RF exposure requirements and should be avoided.During operation, a 1.0cm separation distance should be maintainedbetween the device and the user’s/bystander’s body (excluding hands,FCC RF EXPOSURE COMPLIANCEChanges or modifications without the express written consent of Enfora,Inc. voids the user’s authority to use the equipment.CAUTIONwrists, feet, and ankles) to ensure FCC RF exposure compliance.
16CONFIDENTIAL AND PROPRIETARY INFORMATIONDo not duplicate or distribute without express permission from Enfora, Inc.Enfora, Inc. 661 East 18th Street Plano, TX 75074-5601 www.enfora.comWarranty InformationENFORA, INC. 12-MONTH LIMITED WARRANTY Enfora, Inc. warrants the products that it manufactures to be free from defects in materials and workmanship for a period of 12 months from the date of shipment from Enfora. This warranty is limited to the original purchaser of the product and is not transferable. During the 12 -month warranty period, Enfora will repair or replace, at its option, any defective products or parts at no additional charge provided that the product is returned, shipping prepaid, to Enfora. The purchaser is responsible for insuring any product so returned and assumes the risk of loss during shipping. All replaced parts become the property of Enfora. During the 12-month warranty period, Enfora will also provide any software updates/upgrades, at its option, at no additional charge. Any additional hardware that may be required to support the upgrade will be quoted as an option on request by the customer. Equipment add-ons, software modules, or software upgrades purchased or provided at no charge for existing equipment are warranted for the length of the existing equipment warranty, extended warranty or 90 days (whichever is less). THIS LIMITED WARRANTY DOES NOT EXTEND TO ANY PRODUCTS WHICH HAVE BEEN DAMAGED AS A RESULT OF ACCIDENT, MISUSE, ABUSE, OR AS A RESULT OF SERVICE OR MODIFICATION BY ANYONE OTHER THAN ENFORA. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ENFORA EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN. AS WARRANTED ABOVE THE PURCHASER’S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. UNDER NO CIRCUMSTANCES WILL ENFORA BE LIABLE TO THE PURCHASER OR ANY USER FOR ANY DAMAGES, INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS, OR OTHER DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT.

Navigation menu