Nedap N V OVRRFID UHF RFID Reader mounted to the shop ceiling or wall User Manual Manual OVR line

N. V. Nederlandsche Apparatenfabriek NEDAP UHF RFID Reader mounted to the shop ceiling or wall Manual OVR line

14_Manual OVR-line-v28-20140827_0955 CGDOVRRFID

PRELIMINARY!D TopFirmware version 14.35 and newerManual OVR-line
Page of 2 35 Manual OVR-lineContents1 Introduction _________________________________________________________________________________ 4RFID Regions ______________________________________________________________________________ 4CE WEEE __________________________________________________________________________________ 5Battery disposal ___________________________________________________________________________ 52 Product overview ____________________________________________________________________________ 6Box contents ______________________________________________________________________________ 6Components ______________________________________________________________________________ 6Dimensions _______________________________________________________________________________ 7Connections _______________________________________________________________________________ 83 Preparing the installation ____________________________________________________________________ 10Defining the system _______________________________________________________________________ 10Detection distance, aisle width and label-free zone ____________________________________________ 10RFID installation requirements ______________________________________________________________ 12Orientation of products ____________________________________________________________________ 13Device Management ______________________________________________________________________ 154 Executing the installation ____________________________________________________________________ 16Removing the cover _______________________________________________________________________ 16Physical installation - on the ceiling _________________________________________________________ 16Physical installation - on the wall ___________________________________________________________ 18Physical installation - with VESA compatible mount ____________________________________________ 18Installing cabling and filters ________________________________________________________________ 19Status LEDs ______________________________________________________________________________ 195 Configuring the installation ___________________________________________________________________ 23Driver installation _________________________________________________________________________ 23Recent browser ___________________________________________________________________________ 23Connecting a laptop to the Renos unit _______________________________________________________ 24Entering the configuration wizard ___________________________________________________________ 24Authentication ___________________________________________________________________________ 24Getting help in the wizard __________________________________________________________________ 25Firmware version and System ID ____________________________________________________________ 25Factory reset _____________________________________________________________________________ 25Firmware change _________________________________________________________________________ 266 Integrating the installation with other systems __________________________________________________ 28Software integration with API's _____________________________________________________________ 287 Servicing the installation _____________________________________________________________________ 29Nedap Device Management ________________________________________________________________ 29SNMP ___________________________________________________________________________________ 298 Troubleshooting ____________________________________________________________________________ 30
Page of 3 35 Manual OVR-linePhysical installation _______________________________________________________________________ 30Configuration ____________________________________________________________________________ 319 Regulatory information ______________________________________________________________________ 32FCC and IC Compliance statement ___________________________________________________________ 32FCC and IC Radiation Exposure Statement ____________________________________________________ 32FCC Information to the user ________________________________________________________________ 3210 About Nedap _______________________________________________________________________________ 34About ___________________________________________________________________________________ 34Contact __________________________________________________________________________________ 34
Page of 4 35 Manual OVR-line1 IntroductionThe Nedap OVR-line products are wall- or ceiling-mounted integrated readers equipped with Ultra HighFrequency (UHF) RFID. The readers are specifically designed for in-store retail applications, such as ElectronicArticle Surveillance (EAS), stock room to sales floor transition and goods receiving.Knowledge Base articlesThis manual provides an overview of the products, the installation and configuration. To obtain moredetails on various topics or background information, several Knowledge Base articles are available,and are referred to in this manual. You can find the Knowledge Base articles on the Nedap Retailportal.This manual covers the following products:Article number Article name Technologies Model name FCC ID IC9982191 ASSY OV37R RFID R1 GREY UHF RFID9982205 ASSY OV37R RFID R2 GREY UHF RFID ASSY FLR RF CGDOVRRFID 1444A-OVRRFID9982213 ASSY OV37R RFID R3 GREY UHF RFIDThis manual is for Nedap Retail certified service engineers only.This product contains no user serviceable parts. Nedap Retail equipment should be serviced only byauthorized Nedap Retail service engineers. They will ensure that service procedures andreplacement parts used will not affect performance.RFID RegionsRegion 1: Europe (ETSI EN 302 208), Armenia, Azerbaijan, Hong Kong, India, Jordan, Oman, Russia, SaudiArabia, South Africa, Tunisia and United Arab EmiratesRegion 2: United States (FCC Part 15.247), Australia, Brazil, Argentina, Canada, Chile, Colombia, Costa Rica,Dominican Republic, Israel, Mexico, New Zealand, Panama, Peru, Taiwan, Uruguay and VenezuelaRegion 3: People's republic of China, Singapore, Hong Kong, Japan, Korea, Thailand and Vietnam
Page of 5 35 Manual OVR-lineCE WEEEThis European Standard specifies a markingof electrical and electronic equipment in accordance with Article 11(2) of Directive2002/96/EC (WEEE); This is in addition to the marking requirement in Article 10(3) of thisDirective which requires producers to mark electrical and electronic equipment put on themarket after 13 August 2005 with a ‘crossed-out wheeled bin’ symbol.that applies to electrical and electronic equipment falling under Annex IA of Directive2002/96/EC, provided the equipment concerned is not part of another type of equipment thatdoes not fall within the scope of this Directive. Annex IB of Directive 2002/96/EC contains anindicative list of the products, which fall under the categories set out in Annex IA of thisDirective;that serves to clearly identify the producer of the equipment and that the equipment has beenput on the market after 13 August 2005.Battery disposalThis product contains a non-rechargeable lithium battery. Replace only with the same or equivalent typerecommended by the manufacturer (Panasonic CR2032 lithium button cell). At the end of its useful life, undervarious state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Checkwith your local solid waste officials for details in your area for recycling options or proper disposal.CautionRisk of explosion if battery is replaced by an incorrect type.Dispose of used batteries according to the instructions.
Page of 6 35 Manual OVR-line2 Product overviewThere is only one variation within the OVR-line, one that supports UHF RFID technology.In this document the following abbreviation will be used from here onwards:'RFID technology' is an abbreviation for UHF RFID technology.Box contentsArticle number Article name Box contents9982191 ASSY OV37R RFID R1 GREY OV37 Integrated Reader with Renos, RFID reader and RFID antennaInstallation set9982205 ASSY OV37R RFID R2 GREY OV37 Integrated Reader with Renos, RFID reader and RFID antennaInstallation set9982213 ASSY OV37R RFID R3 GREY OV37 Integrated Reader with Renos, RFID reader and RFID antennaInstallation setComponentsThe OVR-line of products are based on the Renos platform. The Renos platform is developed by Nedap Retailspecifically for retail applications. The OVR-line of products has several serviceable parts. These are explainedin the table and highlighted in the schematic drawings.
Page of 7 35 Manual OVR-lineNumber Component Description1 Lights The red LED lights can be used for user feedback or alarms.2RFIDantenna The RFID antenna.3 RFID reader The RFID reader takes care of reading RFID labels. It is connected to the Renos unit, and to the RFIDantennas.4 Renos unit The Renos unit is the main processing unit of an OVR product. It takes care of powering the system, datacommunication between units and with the outside world.5 Buzzer The buzzer can be used for user feedback or alarms.DimensionsThe dimensions of the gates can be found in the drawings below.
Page of 8 35 Manual OVR-lineThe next picture shows the mounting plate, which can be used as a wall or ceiling mount, but also connectedto a VESA mount.ConnectionsIn the next picture a Renos unit is displayed, with a description of all its connectors and what they are usedfor.
Page of 9 35 Manual OVR-lineNumber Connector Usage1 50 ohm Not used in the OVR-line.2 Infrared beams Connect to the lights.3 Add-on Provide power and synchronization to add-ons, like the RFID reader.4 Network IN Connected to the Network OUT of a previous Renos unit or a Power Inserter.5 USB Connect accessories to Renos, like the RFID Reader.6 Network OUT Connected to the Network IN of a previous unit or a Power Inserter. Can also be left unconnected orconnected to the customer network.7Mini USBservice port Connect your laptop to configure the Renos system.8RS485connector Not used in the OVR-line.9Buzzerconnector Connect to the included buzzer.The LED indicators on the Renos unit will be discussed later in this manual.
Page of 10 35 Manual OVR-line1. 2. 3. 3 Preparing the installationWhen preparing an installation with OVR-line products, there are a few things that should be taken intoaccount:Placement in relation to the environment (walls and other objects)Orientation of the productIf the placement of the products is decided, the next step is to evaluate cabling and placement of PowerInserters.Defining the systemWhen a store requires readers to be placed at several locations, there needs to be a decision on how tocombine these readers into one or multiple systems. The following needs to be taken into account:A different role is a different system. It is not possible to combine readers for Electronic ArticleSurveillance (EAS) with readers for stock room to sales floor in one system. Both roles need differentsystems with their own Power Inserter and customer network connection.Within the EAS role, create as large systems as possible. To minimize interference between readers, theRenos platform has a built-in synchronization mechanism for RFID technology. For this synchronisationmechanism to work, the readers need to be connected in one system.However, the maximum cable length requirements needs to be satisfied. If it is not possible to put allthe reader within a role in one system due to the maximum cable length requirements, you can split thereaders into two or more systems.Stock room to sales floor and goods receivingFor the stock room to sales floor and goods receiving roles: when there is a different door orentrance, build a separate system.Detection distance, aisle width and label-free zoneThe first decision to be made is how many readers you need, and where to place them. This depends on theaisle width and detection height of the system. There is no fixed answer to this question, it depends on manyfactors, like customer expectation, quality of the tags, the environment, etc.The recommendations below are based on the Nedap RFID hard tag (for RFID).We recommend to mount the reader between 2.5 m and 3.5 m (8.2 ft. to 11.5 ft.) height.
Page of 11 35 Manual OVR-lineWe recommend to place the readers at 2.5 m (8.2 ft.) aisle width.Please note that only the recommended 'detection distance' or 'aisle width' is specified. Dependingon the tag used and the environment the gates are placed in, sometimes larger values areobtainable. It is advised to test this, before using it in a store.We recommend to have a label-free zone of more than 150 cm (4.9 ft.) from the center of the antenna.
Page of 12 35 Manual OVR-lineRFID installation requirementsWhen RFID technology is used, there are different installation requirements to consider than with RFtechnology. Since the RFID field is much less strict defined than with RF technology, there is a larger areawhere tags could be detected. In contrary to RF, RFID is much less sensitive to coupling or interference issues.Automatic tag mutingThe RFID reader has a maximum read throughput of around 200 tag reads per second. This throughput is usedto monitor the status of the tags continuously. When many tags are placed close to or in the label-free zone, itmight be that the reader is 'too busy' with those tags, compared to other tags. This will impact the systemperformance. If this happens, the reader will mute some tags, to have time remaining for other tags. Thisfeature is called . It might therefore be that some tags in the neighborhood of the systemautomatic tag mutingare muted, and will not cause an alarm when moved along the reader.Metallic surfacesAs the RFID field is reflected by metallic surfaces, this might confuse the Dynamic Beam Steering algorithmsand influence (change or enlarge) the detection field. That is why we advise to avoid large metallic surfaces(larger than an A3/Tabloid sheet of paper) in the neighborhood of readers.Power InserterWhen the installation location of the products is clear, the location of Power Inserters need to be defined.There is a maximum number of Renos units that can be connected to one Power Inserter, but that depends onwhich technologies are used and the number of add-ons that are in use.
Page of 13 35 Manual OVR-lineNumber of Renos units per Power Inserter230 V 115 V6 5Of course, it is also possible to put less Renos units on a Power Inserter. Power InsertersPlease note that you can only use a Nedap Power Inserter (Power-over-Ethernet) to power Renossystems. It is not possible to use generic Power-over-Ethernet switches or stand-alone inserters.It is recommended that the Power Inserter is connected to an always-on power socket. This allowscontinuous monitoring of the system, and remote firmware update during the night.Orientation of productsDue to the orientation-sensitivity of the RFID antennas, the readers all need to be oriented in the same way.Inside the reader there is a sticker indicating which orientation to mount the system, and which side the shopfloor should be in relation to the store exit. The location of the sticker is indicated in the next picture.
Page of 14 35 Manual OVR-lineIf this procedure is not executed correctly, the RFID technology will not work.CablingAs the basis placement and orientation is clear, the cabling needs to be put into place. Depending on thetechnologies that are used, different cabling types are recommend. The OVR-line uses a daisy chain topology,which means that all devices are connected as a chain: a cable from a Power Inserter OUT to a Renos unit IN,from that Renos unit OUT to the next Renos unit IN, etc. The units are connected with an Ethernet cable only.The maximum data communication length for an Ethernet cable is 100 meter (328 ft.). Therefore werecommend the following maximum distances:The maximum cable length in between two Renos units is 100 meter (328 ft.) - even if there is a PowerInserter in between.The maximum cable length from the Power Inserter to the last Renos unit powered by that PowerInserter is also 100 meter (328 ft.)When the cable lengths allow for it, we recommend to place the Power Inserter in the switch room. Inthis way the customer only has to arrange an Ethernet outlet near the installation, and no powersockets are needed. This could reduce the cost for installations significantly.When a connection to the customer network is to be made for local access or Device Management, thisconnection can be made from:The customer network to the IN port of the Power Inserter.The customer network to the OUT port of the last Renos unit in the chain.The exact location needs to be configured during the configuration wizard.
Page of 15 35 Manual OVR-lineEthernet cable typePlease use Ethernet Cat. 5 cable or better with all 8 pairs connected.Cable number Type of cable1 Ethernet cableDevice ManagementAll the Renos-based products can be connected to the Nedap Device Management Service. This serviceprovides:Monitoring. Critical system parameters are monitored 24/7. As soon as something is wrong with thesystem, an alert is generated to the supporting partner.Remote log-in. Via the Device Management portal it is possible for an authorized Nedap-certifiedengineer to access the user interface of the system to make changes to the configuration or accesssystem logs.Firmware update. It is possible to install new firmware releases remotely.To use Device Management, please make sure that the following firewall ports are opened before installation:TCP port 443 outgoing to *.nedapretail.comThis can be verified by connecting your laptop to the customer network, open your browser and navigate to . You should see a special page there.https://api.nedapretail.comIt is also possible to do this via an HTTPS proxy, however, the remote log-in feature is not available then.For more details, please see the Knowledge Base article on Device Management.If Device Management is available at a certain site, it is possible to pre-configure a system, such thatthe field engineer will have an easier job. For more information, please refer to the Knowledge Basearticle on Pre-configuration.
Page of 16 35 Manual OVR-line1. 2. 4 Executing the installationWhen all the preparations are taken into account, the installation can take place. This chapter will explain thephysical installation, placing the cabling and checking the status of the system.The reader can be mounted both on the ceiling, on the wall or with a VESA-compatible mount.Removing the coverThe cover can be removed by:Gently pushing a screwdriver at the indicated location.Hold the screwdriver in place, and slide the cover towards the indicated direction. It will come of theunit.Physical installation - on the ceilingThe included steel cabling set can be used to mount the unit on the ceiling. The steel cabling set should bemounted in a 'V' shape (as indicated in the picture below), such that the unit will not easily swing due to windor heaters. When mounted in a 'A' shape this will easily happen.
Page of 17 35 Manual OVR-line1. 2. 3. Follow the next steps when mounting the unit:Mark the drilling holes on the ceiling.Drill the holes and install a plug.Mount the base unit (with the threaded rod) with a 4x40 screw.Slide the steel cable through the bus unit (make sure the round sphere is on top).Screw it on the base unit.Slide the adjustable hook over the steel cable.If you want to release it, press the indicated button on the hook.When the installation is completed, place the mounting plate back in the unit. The mounting platedoubles as dust protection for the inner components of the unit.
Page of 18 35 Manual OVR-linePhysical installation - on the wallThe unit can be mounted on the wall using the include mounting bracket.Attach the mounting plate with two screws to the wall.Install all cabling to the reader.Slide the reader over the mounting plate as indicated in the picture.The mini USB service port is not accessible when the reader is mounted in this way. Configure theunit before sliding it over the mounting plate.Physical installation - with VESA compatible mountThe mounting plate has the following VESA compatible mounts:Standard Pattern size Screw thread Screw length excl. bracketMIS-D 75mm 75 x 75 mm (2.95 x 2.95 in.) M4 7.4 mm (291 mil)MIS-D 100 x 100 mm (3.93 x 3.93 in.) M4 7.4 mm (291 mil)The installation process is as follows:Mount the VESA mount to the mounting plate.Install all cabling to the reader.
Page of 19 35 Manual OVR-lineSlide the reader over the mounting plate as indicated in the picture.Installing cabling and filtersDuring the preparation phase, the exact cabling required was already determined. Now these cables can beplaced.Ethernet cablesConnect the Ethernet cable from the OUT port with the IN port of the next Renos unitFirst, in all aisles connect the Ethernet OUT port with the IN port of the next Renos unit, always following thedirections of the arrows in the cabling indicated by the image below.Please make sure that every Ethernet cable created is tested for all 4 pairs (8 wires) with an Ethernetcable tester. This to make sure that there are no errors appearing down the road.Status LEDsThe electronics inside the unit has several status LEDs that can be used to discover the status of each part ofthe electronics.
Page of 20 35 Manual OVR-lineRenos unitLed Color Status Explanation1 GreenOn There is a Renos unit connected to the OUT port of this unitOff There is Renos unit connected to the OUT port of this unitno2 BlueBlinking There is device connected to the OUT port of this unitnoOn There is a Power Inserter connected to the OUT port of this unit3 RedOn There is an issue with the power supply at the OUT port of this unit (too little current drawn)Blinking There is an issue with the power supply at the OUT port of this unit (too much current drawn)Off There is issue with the power supply at the OUT port of this unitno4 YellowBlinking The operating system on the Renos unit is runningOff The operating system on the Renos unit is runningnot5 GreenBlinking The storage flash on the Renos unit is accessedOff The storage flash on the Renos unit is accessednot6 GreenOn The firmware on the Renos unit is runningOff The firmware on the Renos unit is (yet) runningnotPlease refer to the Troubleshooting chapter later in this manual to resolve erroneous conditions.
Page of 21 35 Manual OVR-lineFirmware errorIf the Renos unit has a firmware error, the rightmost three LEDs (4, 5 and 6) will remain off when theunit is powered. This can be solved by using a 'Local - single unit' firmware update, as is describedlater on in this manual.RFID readerLed Color Status Explanation1 BlueOn The RFID Reader is connected to the Renos firmwareBlinking The RFID Reader has received a command from the Renos firmwareOff The RFID reader is connected to the Renos firmwarenot 2 OrangeBlinking slow The firmware on the RFID Reader is runningOff The firmware on the RFID reader is runningnot3 RedOn There is an error with the RFID outputOff There is error with the RFID outputno4 GreenOn The RFID output is activeBlinking The reader is reading RFID labelsOff The RFID output is activenot5GreenOnThe RFID reader is powered by the Renos unit
Page of 22 35 Manual OVR-lineLed Color Status ExplanationOff The RFID reader is powered by the Renos unitnotStatus of LEDs before configurationWhen the system is not configured yet, the RFID reader will not be active. This means that only the'firmware running' orange LED is blinking.
Page of 23 35 Manual OVR-line5 Configuring the installationTo complete the configuration, the following tools are required.Mini-USB cable.Laptop with installed driver (if necessary) and recent browser.Driver installationTo configure a Renos-based system, sometimes a driver needs to be installed. Please check the table belowwhether you need to install a driver, based on your operating system.Operating system DriverWindows XP, Vista or 7 Download from portalWindows 8 No need to install driverMac OS X No need to install driverLinux No need to install driverOnce you have installed the driver, check if it works by plugging-in a Renos unit.Recent browserTo configure the system, an HTML5 compatible browser should be installed on your laptop. The followingbrowsers (or higher) are officially supported:Google ChromeMozilla Firefox 6 (or higher)Apple Safari 6 (or higher)Microsoft Internet Explorer 9 (or higher)If you don't have one of these browsers installed on your laptop, please install them now.
Page of 24 35 Manual OVR-lineConnecting a laptop to the Renos unitYou can connect your laptop via a Mini-USB cable to the service port on the Renos unit. You can choose anyRenos unit in the system.It is advisable to use a long USB cable. This is more comfortable as you can find a good place to putyour laptop (instead of on top of stairs, or on the floor next to the antenna). Besides, some laptopscause interference on the RF technology, so it is better to place them further away.We advise to use a ferrite ringcore filter around the mini USB cable that is used to configure Renos.These can be ordered as spare part with Nedap. Please refer to the Nedap Retail Portal for moreinformation.Entering the configuration wizardYou can enter the configuration wizard by opening your browser, and navigating to:http://192.168.133.1AuthenticationDuring the configuration, the user is required to authenticate himself. How this is done, is dependent on theDevice Management availability.
Page of 25 35 Manual OVR-line1. 2. 3. 4. a. b. c. 5. 6. 7. The system is connected to Device Management: you can directly enter your Nedap Retail usernameand password.The system is not connected to Device Management, and you don't have a Nedap Retail authenticationsoftware or hardware dongle: choose one of the following steps:If your laptop is able to connect to Device Management via a 3G dongle or Wi-Fi, you can usethis option to enter your username and password.If that is not available, you can use your smartphone.If your smartphone has no internet access, you can call our support to get an authenticationcode.Please contact support for more details on how to obtain a Nedap Retail username and password.Getting help in the wizardIf something is not clear, each page has a question mark button in the top right corner. You can click this to getmore information on what is expected to do on a certain page.Firmware version and System IDWhen you ask for support for a specific system, the support engineer will always ask you for the firmwareversion and the system ID. The firmware version is displayed in the right top of the configuration wizard. If youclick the firmware version, a pop-up will appear that shows the System ID.Factory resetTo execute a factory reset on a single Renos unit, the following steps need to be executed:Turn off the system by removing the power cable of the Power Inserter.Connect a Mini-USB cable from the USB service port to the USB port on the Renos unit.Reconnect the power cable to the Power Inserter.The LED that usually indicates that the firmware is running (the green LED on the right) will show thefollowing behaviour:Blink couple of timesStay onBlink couple of timesWhen this is completed, wait one minute before proceeding.Turn off the power.Remove the USB cable.Turn on the power.Configuration is lost
Page of 26 35 Manual OVR-line1. 2. 3. Please note that when doing a factory reset, all settings and configuration of the unit are lost. Thefirmware version does not change.Firmware changeThere are three ways to change the firmware version on a Renos-based system:Device Management update. The update can be executed via the Device Management service.Local - single unit flash. The update can be executed by inserting a USB stick with the right firmwareinto the USB port.Local - complete system flash. The update can be executed during the configuration wizard with fileson your laptop.If the system is integrated with a 3rd party system, please confirm the firmware version with that 3rdparty before installing it.Device Management updateTo update the firmware via Device Management, please make sure the system is configured, delivered andconnected to the Device Management service. Then, navigate to the Device Management website and use thefunctionality there to initiate the firmware update.Local - single unit flashDownload the correct firmware image file from the Nedap Retail portal. Extract this file to a USB stick. Turn offthe power of the system. Insert the USB stick in the USB port of a Renos unit. Power the system. Wait untilLEDs 4, 5 and 6 are off again. This can take around ten minutes. Then turn off the power again, remove the USBstick and turn on the power.Configuration is lostPlease note that when using 'local - single unit flash' firmware change, all settings and configurationof the unit are lost.It's only possible to execute this on-site and not remotely, as the system needs to be re-configuredbefore it is usable again.
Page of 27 35 Manual OVR-lineLocal - complete system flashDownload the correct firmware image file from the Nedap Retail portal. Enter the configuration wizard andaccept all Renos units in the system that should be updated. Press the Advanced button and follow the stepsto change the firmware. One of these steps is to upload the firmware image file.Configuration is lostPlease note that when using 'local - complete system flash' firmware change, all settings andconfiguration of the system are lost.It's only possible to execute this on-site and not remotely, as the system needs to be re-configuredbefore it is usable again.
Page of 28 35 Manual OVR-line6 Integrating the installation with othersystemsIt is highly recommended to integrate the FLR line product into other solutions in use at the end customer.Software integration with API'sThe Renos platform offers several API endpoints that deliver events. Those events include:RFID readsRFID movementsRF alarmsRFID alarmsInfrared beam sensor eventsFor more information please refer to the Software integration page on the Nedap Retail portal withdocumentation and examples.
Page of 29 35 Manual OVR-line7 Servicing the installationWhen the installation has been completed and delivered, it is possible to service the installation via NedapDevice Management. Besides, we provide monitoring options locally via SNMP.Nedap Device ManagementVia Nedap Device Management the following features are available, when the system is connected to NedapDevice Management.System monitoring via some key metrics. The following key metrics are available:Whether RFID is operating successfullyWhether all Renos units are activeWhether all infrared beam sensors are operating without blocked aislesWhether there are suspected false EAS alarms (RFID only)Whether the buzzers and lights are mutedFirmware update. As described before, the firmware of the Renos system can be updated via DeviceManagement.Remote log-in. It is possible to access the configuration wizard remotely via Device Management.These features are available via a web interface and an API, which can be used to integrate Nedap DeviceManagement into 3rd party solutions. For more information, please contact support.SNMPTo allow for local monitoring of Renos systems, and integration into existing IT infrastructure we supportSimple Network Management Protocol (SNMP). The following variables are available on the Renos platform:One or more Renos units are not reachableThe status of the RFID subsystemOne or more infrared beam sensors are blockedThe system is connected to Device ManagementRenos systems use SNMP version 2c, community public. The MIB file is available on the Renos system itself viathe URL http:// /snmp (for example, that is when(ip address of the system) http://192.168.133.1/snmpconnected to the USB service port).
Page of 30 35 Manual OVR-line8 TroubleshootingIf the system is not working correctly, please check the troubleshooting options below. If it is not possible tosolve your issue, you can find support options in the next chapter.Physical installationSymptom Cause SolutionThe red LED (3) on aRenos unit is on.The current drawn out of the OUT port of the Renos unit istoo low. The cabling at the OUT port of the Renos unit doesnot satisfy the maximum length requirements.Verify whether the cabling length in thesystem satisfies the requirements posedearlier in this document.The current drawn out of the OUT port of the Renos unit istoo low. The connectors of the Ethernet cable at the OUTport of the Renos unit are not mated properly.Check the Ethernet cabling at the OUTport of the Renos unit with a Ethernetcable tester.The red LED (3) on aRenos unit is blinking.The current drawn out of the OUT port of the Renos unit istoo high. Too much Renos unit and add-ons connected toone Power Inserter.Verify the number of Renos units andadd-ons connected to the Power Inserterswith the table earlier in this document.The current drawn out of the OUT port of the Renos unit istoo high. There is a short circuit in the cabling leaving theOUT port of this Renos unit.Check the Ethernet cabling at the OUTport of the Renos unit with an Ethernetcable tester.The green LED (1) on aRenos unit is off, butthere is a unit behind thisunit.There is an issue in the cabling between those unit, suchthat the following unit is not recognized.Check Ethernet cabling with an Ethernetcable tester.The red LED (3) on theRFID reader is on.There is an issue with the RFID reader trying to startreading. This might be cause by an erroneous antenna or acabling error.Log in to the Renos configurationinterface to see the exact error.
Page of 31 35 Manual OVR-lineConfigurationSymptom Cause SolutionIt is not possible to access theconfiguration web interface.Renos unit has not started yetVerify the green "firmware running" LED onthe Renos unit (6). If this LED is not on, verifythe system has power or wait five minutes andtry again.Mini USB cable not attached to Renos unit andlaptop Attach cable to Renos unit and laptop.Driver not installed On Windows 7 and older you manually needto install a driver to support Renos.I have put a system together,but I only see a part of all unitsduring the hardware discovery.During configuration, the WAN access port willbe ‘closed’ for internal network traffic. If youcombine two systems later on, this needs to bere-openend.Do a factory reset on the unit that waspreviously used as WAN entry point.If that doesn't work, do a factory reset on allunits.There is a cabling error. Please check all Ethernet cabling with anEthernet cable tester.Not all Power Inserters are powered, or someRenos units are not fully started.Verify the green "firmware running" LED onthe Renos unit (6). If this LED is not on, verifythe system has power or wait five minutes andtry again.There is a firmware failure,indicated by the fact that allthree LEDs 4, 5 and 6 are off onthe Renos unit.Something might has gone wrong with afirmware update.Use the 'local - single' unit firmware updatemechanism to restore the unit.I have configured RFID, but itdetects labels outside the aisle,not inside.Gates are positioned the wrong way.Check the "Orientation of products" section inthe manual and correct the orientation of thegates.
Page of 32 35 Manual OVR-line9 Regulatory informationFCC and IC Compliance statementThis device complies with part 15 of the FCC Rules and to RSS210 of Industry Canada. Operation is subject tothe following two conditions:(1) this device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesiredoperation.Changes or modifications not expressly approved by the party responsible for compliance could void theuser’s authority to operate the equipment.Cet appareil se conforme aux normes RSS 210 exemptés de license du Industry Canada. L’opération estsoumis aux deux conditions suivantes:(1) cet appareil ne doit causer aucune interférence, et(2) cet appareil doit accepter n’importe quelle interférence, y inclus interférence qui peut causer uneopération non pas voulu de cet appareil.Les changements ou modifications n’ayant pas été expressément approuvés par la partie responsable de laconformité peuvent faire perdre à l’utilisateur l’autorisation de faire fonctionner le matériel.FCC and IC Radiation Exposure StatementThis equipment complies with FCC and Canadian radiation exposure limits set forth for an uncontrolledenvironment. This equipment should be installed and operated with a minimum distance of 20 cm betweenthe radiator and your body. This transmitter must not be co-located or operating in conjunction with any otherantenna or transmitter.Cet équipement est conforme a RSS-102 limites énoncées pour un environne- ment non contrôlé. Cetéquipement doit être installé et utilisé avec une distance minimale de 20 cm entre le radiateur et votre corps.This Class B digital apparatus complies with Canadian ICES-003 Cet appareil numérique de Classe B estconforme à la norme Canadienne ICES-003.FCC Information to the userNote: This equipment has been tested and found to comply with the limits for a class B digital devices,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipment generates, uses and can radiate radio
Page of 33 35 Manual OVR-linefrequent energy and, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications.However, there is no guarantee that interference will not occur in a particular installation. If this equipmentdoes not cause harmful interference to radio or television reception, which can be determine by turning theequipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver.Any changes or modifications not expressly approved by the party responsible for compliance couldvoid the user's authority to operate the equipment. To ensure compliance with FCC regulations, useonly the shielded interface cables provided with the product, or additional specified components oraccessories that can be used with the installation of the product.
Page of 34 35 Manual OVR-line10 About NedapAboutAt Nedap Retail, we work around the globe to deliver industry-leading products, services and solutions for ourcustomers’ diverse needs in loss prevention, stock management and store monitoring. Our inventive thinkingand collaborative spirit allows us to deliver tailor-made solutions for the fast paced retail sector.We simplify retail management while improving your customers’ shopping experience. By taking mostrecurring tasks off your hands, we create time for you to devote to your customers. And that is what retail is allabout. Whether you run a small local store or a large international chain, you will benefit from our broad rangeof products, ideas and services.Nedap solutions are built upon 40 years of global experience, market expertise and close cooperation withleading retailers. Our worldwide operations are supported by a flexible network of certified partners acrossthe globe. Nedap systems are future-proof (RFID-ready), cost-efficient and eco-friendly. Our mission is simplyto make sure your customers maintain the best shopping experience whilst we help you protect your profits.Our philosophy: "your store - our store."ContactIf you need any further details or require help in preparing an installation, executing an installation orservicing an installation you are always welcome to contact our support team at:support-retail@nedap.comSuggestions for improving our products and documentation are of course always welcome.
Page of 35 35 Manual OVR-lineLast modification: 14 August 2014 15:32N.V. Nederlandsche Apparatenfabriek 'Nedap'Parallelweg 2dNL-7141 DC Groenlothe Netherlands

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