MobileHelp CBS4-01 Cellular Base Station Gen4.0 User Manual Complete UserGuide BW 022817 indd

Integrity Tracking LLC, dba MobileHelp Cellular Base Station Gen4.0 Complete UserGuide BW 022817 indd

User Manual

Mobile Medical Alert SystemsMobileHelp | Complete User Guide
MobileHelp Customer Support 1-877-827-62072MobileHelp Complete User GuideThis MobileHelp User Guide includes information covering the 3 most popular MobileHelp Systems:Note: Remember to always carry the Mobile Device with you when going outside of your home.3 most popular MobileHelp Systems:3 most popular MobileHelp Systems:CellularDUO System CellularClassic System Solo System
MobileHelp Complete User Guide 3Cellular DUO SystemWhat’s In the BoxOptional Accessories If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.CellularBase Station MobileDevice MobileCasePowerCordNeck Pendant /Wrist Button CradleCharger+ + + + +Fall ButtonWall ButtonPRESSforHELP
MobileHelp Customer Support 1-877-827-62074Cellular Classic SystemWhat’s In the BoxOptional Accessories If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.Cellular Base Station Neck Pendant / Wrist Button+Fall ButtonWall ButtonPRESSforHELP
MobileHelp Complete User Guide 5Solo SystemWhat’s In the BoxOptional Accessories If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.MobileDevice MobileCasePowerCordNeck Pendant /Wrist Button CradleCharger+ + + +Fall ButtonWall ButtonPRESSforHELP
MobileHelp Customer Support 1-877-827-62076Setup Guide for MobileHelp’s Medical Alert System We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation.Figure 1
MobileHelp Complete User Guide 7Cellular Base Station Features(Front)Figure 2Emergency ButtonSpeaker/MicrophoneTestButtonDate & TimeON/OFFSwitch (Back)VolumeSignal StrengthIndicatorTemperatureBattery Charge IndicatorReset Button
MobileHelp Customer Support 1-877-827-62078Mobile Device System FeaturesEmergencyHelp ButtonLow BatteryIndicator (red)GPS Indicator (yellow)Cellular Indicator (green)USB Charging PortON/OFF ButtonSpeaker &MicrophoneEmergency Light (red ring)Figure 3
MobileHelp Complete User Guide 9Wearable FeaturesLED LightLED LightTechnical SupportUse OnlyEmergencyHelp ButtonPendantWristbandFall Button(optional accessory)
MobileHelp Customer Support 1-877-827-620710Please follow these simple steps to get your system set up and tested. Connecting your Base StationStep 1. Select a Location  We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet.  Do not place any object in front of the Base Station. Do not place near any appliances that make noise.Step 2. Plug in the Power Cord (Please refer to fi gure 4.)Plug the power cord that is attached to the back of the Base Station into an electrical outlet that is not controlled by a light switch. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch.Figure 4
MobileHelp Complete User Guide 11Step 3. Turning on your Base Station Turn on your Base Station using the on/off switch located on the back. The display screen will turn on. If the Base is setup correctly, the Base Station will say “system ready.” The emergency and reset buttons will illuminate. Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the Display screen. You can use the volume control buttons on the front of the unit at the bottom of the display screen, indicated by the “–” or the “+” sign, to adjust if the voice is too loud or too soft. Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and will appear in the display area. You are not able to set the date and time manually.Figure 6Figure 5ON/OFF Switch
MobileHelp Customer Support 1-877-827-620712Setting Up Your Mobile DeviceStep 1. Select a Location  We recommend you place your Mobile Device in your bedroom or any other place around your home where it can be easily accessible. Place your Mobile Device’s cradle charger near an electrical outlet.Step 2. Connect the Cradle Charger (Please refer to figure 7.) Plug the power cord into the slot on the back of the Cradle Charger, making sure that the narrow side is on the bottom. Plug the other end of the power cord into an electrical outlet that is not controlled by a light switch.
MobileHelp Complete User Guide 13Figure 7WARNINGTo prevent electrical shock please keep the system away from wet locations.AVERTISSEMENTPour éviter le choc électrique, SVP tenir le système éloigné des endroits humides.
MobileHelp Customer Support 1-877-827-620714Step 3. Charge your Mobile Device Place the Mobile Device in the cradle charger. The yellow light on the front of the cradle charger will illuminate. If it does not, make sure you have placed the Mobile Device correctly in the charger. The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network. The red battery light will come on indicating that the device still needs charging. When the device is fully charged, the red light will turn off. It will take about 3 hours for the device to be fully charged.ON/OFFButtonFigure 8
MobileHelp Complete User Guide 15Turning your Mobile Device ON or OFFTo turn on your Mobile Device: Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for approximately five seconds Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle charger is plugged in All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on.To turn off your Mobile Device: Press the ON/OFF button and hold for approximately two seconds. All the lights will turn off. This indicates your Mobile Device was successfully turned off.
MobileHelp Customer Support 1-877-827-620716Testing your Cellular Duo SystemIt is important that you test your system at least once a month. When you are conducting a test on your Cellular Duo System, always have your Mobile Device nearby because if both devices activate in response to your press of a Neck Pendant or Wrist Button, each device will send an alarm to the Emergency Response Center and you will need to reply to the operator to clear the alarm. You can use the TEST button on your Cellular Base Station to conduct a test without placing a call to the Emergency Response Center by following these steps. - Press and hold the TEST button on Base Station until it illuminates green. - You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant. - Press the Neck Pendant or Wrist Button. - The Base Station will announce, “Test call sent to emergency response center” and the Mobile Device will respond by either beeping several times or by playing the announcement, depending upon the Mobile Device version. - If your test was successful, you will hear “thank you for testing your device” from the Base Station and Mobile Device.
MobileHelp Complete User Guide 17Testing your Cellular Classic SystemYou can use the TEST button on your Cellular Base Station to conduct a test without placing a call to the Emergency Response Center by following these steps: Press and hold the TEST button on Base Station until it illuminates green. You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant. Press the Neck Pendant or Wrist Button. The Base Station will announce, “Test call sent to emergency response center”. If your test was successful, you will hear “thank you for testing your device” from the Base Station speaker. If your test was not successful, the Base Station will announce “user auto-test failed, please contact Technical Support”.
MobileHelp Customer Support 1-877-827-620718Cellular Base Station Voice Guidance If your system includes the Cellular Base Station, your Base Station will have voice announcements. Select announcements are listed below:Event Voice Prompt NotesThe Cellular Base Station is powered on System Ready Base Station on/off switch has been turned on, be sure to connect to electric outlet or it will run on battery backup.Both red Emergency and Blue Reset buttons are flashingPower not detected or Power restored (when electricity is reconnected)Check that the Base Station is correctly plugged into an electrical outlet.The battery needs charging Low Battery Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.The emergency call is initiated Call in progress Alarm is being sent to the Emergency Response Center.Call connected Please stand by for operator Respond to the emergency operator’s call over the device speaker.Cellular Base Station receives a fall signal Fall Detected - Press and hold Button to CancelThis will occur for about 20 seconds and will allow you time to cancel the alarm. During this time, you may press and hold thebutton on the Fall Button for 5 seconds to cancel the signal.Fall alarm is canceled Alarm Canceled Alarm has been canceled.
MobileHelp Complete User Guide 19Medication Reminders (optional service): At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder, Please Press Reset to Accept” and the blue reset button will flash. The name of the medication will be displayed on the Cellular Base Station screen just like it was entered in the MobileHelp Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until reset button is pressed. If you press the “reset” button, the reminder will be recorded as accepted. If you do not press the “reset” button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminders, please log in to MobileHelp Connect and under the “Help” tab, click on “MobileHelp Connect User Guide.” If you have any questions, please contact our customer support department at 1-877-827-6207.
MobileHelp Customer Support 1-877-827-620720Testing your Solo SystemFor Mobile Device Light Indicator information, please see page 35 Remove the Mobile Device from the cradle charger then press and hold down the emergency button firmly for two seconds until the red light around the emergency button lights up, then release. The Mobile Device will beep several times or announce, “Call in progress”, depending on the Mobile Device version.  An emergency operator will communicate with you through the 2-way speaker on the Mobile Device and ask you if you are okay. Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to the operator that you are testing your unit, EMS will be contacted. Test your Solo System using a Help Button (Please refer to figure 6.) Press your Neck Pendant or Wrist Button firmly once and you will see the button’s red light indicator flash once indicating a signal was sent to the Mobile Device. The red ring around the Mobile Device Emergency button will light up and the Device will beep or you will hear the announcement depending on the Mobile Device version. If you are near to the charging cradle, you will hear a beep coming from it also in response from the button press. Proceed with responding to the emergency operator to clear the alarm.Figure 5
MobileHelp Complete User Guide 21Test your Help Buttons (Please refer to figure 6.) Press your wrist button or neck pendant firmly once. The button’s red light flashes indicating a signal was sent to the Mobile Device. The red ring around the Mobile Device Emergency button will light up.  The Mobile Device will beep several times, indicating your alarm is being sent to the central station or announce, “CALL IN PROGRESS”, depending on the Mobile Device version. An emergency operator will communicate with you through the Mobile Device and ask you if you are okay. Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to the operator that you are testing your unit, emergency help will be contacted. If your help button is not working properly or if the light is blinking rapidly. Please call customer support at 1-877-827-6207 and select technical support. Note: If you have a SOLO system, both your charging cradleand your Mobile Device will beep after you call for help.Please remember, it is important that you test your system at least once a month. Figure 6
MobileHelp Customer Support 1-877-827-620722Mobile Device 3.0Voice Guidance The Mobile Device 3.0 provides voice announcements. Select announcements are listed below: Event Voice PromptThe emergency call is initiated “Call in Progress”The battery is low “Your battery is low, please connect to a power source.”Note: There may be situations where the voice prompts don’t complete the entire phrase when another voice event occurs. In this instance, the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely.Technical InformationMobileHelp Model Number FCC Product Code Input Output Current RatingMD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAhRadio Frequency All devices frequency transmission = 433 MHz
MobileHelp Complete User Guide 23OptionalFall ButtonFall Detection with Mobile Device 3.0Voice Guidance If your system includes the Mobile Device 3.0, your Mobile Device will have voice announcements. Select announcements are listed below:Event Voice Prompt NotesMobile Device receives a fall signal “Fall Detected - Press and Hold Button to Cancel”This will occur for about 20 seconds and will allow you time to cancel the alarm. During this time, you may press and hold the button on the Fall Button for 5 seconds to cancel the signal.Fall alarm is canceled Alarm Canceled20-second window for cancellation has ended “Fall Detected - Contacting Emergency Response Center”The signal will then be sent to the monitoring center and an operator will call your Mobile Device and/or the Base Station to assess your situation and dispatch the appropriate help to you.Technical InformationMobileHelp Model Number FCC Product Code Input Output Current RatingMD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAhIGPFD-01 PXTPFD-01 Internal 3.6 VDC 1200 mAhRadio Frequency All devices frequency transmission = 433 MHz
MobileHelp Customer Support 1-877-827-620724Important Safety Information For All Systems  You must always carry the Mobile Device with you when going outside of your home. Keep electrical cords away from heat sources and sharp edges. Locate electrical cords away from areas where someone could trip over them. Use caution when handling electrical cords. Never install electrical cords during a lightning storm. Do not use any attachment or accessory that is not intended for use with this system.  Test your system once a month. Do not block the Base Station’s microphone. This will affect your ability to communicate with the emergency response center. During a power outage, the Base Station’s battery backup will last up to 30 hours, after it has been charged for 3 hours. The wrist button and/or neck pendant are designed to work at an approximate range of 350 feet from the Mobile Device or 600 feet from the Base Station, depending on the size and construction of your home. The Mobile Device is not waterproof. Do not expose to water, rain, extreme humidity, sweat, or other moisture.
MobileHelp Complete User Guide 25 The Mobile Device contains sensitive hardware, take care when handling and avoid dropping it.  Do not expose the Mobile Device to dust, dirt, sand or food. The Mobile Device’s battery is designed to last over 24 hours after it has been charged for 3 hours. The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the sky. Wear your waterproof help button at all times. The help buttons (Neck Pendant, Wrist Button and Fall Detection Button) are waterproof and can be taken with you in the shower. Do not put the neck pendant or wrist button through the clothes washer or dryer, or attempt to dry your button out in the microwave or oven.WARNINGStrangulation and choking Hazard. The neck pendant button lanyard has been de-signed to break away when tugged, however the user can still suffer serious per-sonal injury or death if the cord becomes entangled or stuck on objects.AvertissementRisque de suffocation ou d’étranglement. La lanière pour bouton pendentif est conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets.
MobileHelp Customer Support 1-877-827-620726Frequently Asked QuestionsHow do I call for help?Press your neck pendant, wrist button, red emergency button on your Base Station oryour Mobile Device emergency button.Do I need my Mobile Device when I leave my home?Yes, always take your Mobile Device with you when leaving your home and wear yourpendant or wrist button at all times at home and away so help is never out of reach.What happens if I push the button but I can’t speak?If you are unable to speak or be heard, we will assume it is an emergency and contact the authorities on your behalf as well as notify your personal contacts listed on your profile.If I accidentally set off the alarm, what do I do?If you accidentally set off the alarm, let the alarm go through then simply inform theemergency operator that this is a “false alarm.” The operator will disconnect and nofurther action will be taken.How will an Emergency Response team get into my home?Rescue personnel follow different procedures. In most cases, emergency personnelare authorized to break into your home to help you and cannot be responsible for anydamages as a result of gaining entry.
MobileHelp Complete User Guide 27We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel to gain entry to your home without damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Support at 1-877-827-6207 to ensure your code is noted on your account. How far away from the Base Station will my help buttons work?Your help buttons are designed to work at an approximate range of 600 feet from theBase Station depending on the size and construction of your home. What happens if I push my help button but cannot get to the Base Station?If you push your help button, stay where you are. An emergency operator will communicate with you through your Base Station or Mobile Device. Why is the emergency operator having trouble understanding me?The microphones in the Base Station and Mobile Device are very sensitive, and will pickup surrounding noises from your television, radio, wind from ceiling fans, and the like.To increase the quality of the call, look for a quieter area to set up your Base Station or go to a quieter area with your Mobile Device.
MobileHelp Customer Support 1-877-827-620728Why is my help button not activating my Base Station/Mobile Device?Be sure to press the help button once firmly in the center to activate your Base Station and/or Mobile Device. A small red light below the pendant or wrist button will flash. If the Base Station and/or Mobile Device does not respond, check to ensure that the help button is in range of the Base Station and/or Mobile Device. If you still have issues with your system, call our customer support team at 1-877-827-6207 and select the technical support option.Is the Mobile Device waterproof?No, however, your help buttons (neck pendant and wrist button) are waterproof and canbe taken with you in the shower.What if I move to a different home, or my personal information has changed?Please contact Customer Support at 1-877-827-6207 any time there are any changes to your personal information, including changes to your address and phone number. Just give us a call one week before you move to determine whether the service will be available in your area.What if I spend part of the year in another home?We can transfer your service to your new location. Just give us a call at 1-877-827-6207 and speak with Customer Support one week before you go to determine whether the service will be available at your other home.
MobileHelp Complete User Guide 29I am going to travel. How should I prepare?Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. Werecommend you call Customer Service at least 2 to 3 days prior to leaving, so we canupdate our systems with your new location address, emergency contacts, and lock boxlocation. This ensures that if we have to alert emergency responders, they will haveall relevant information to assist you without delays. Please remember to bring thefollowing items: Neck Pendant and/or Wrist Button, Mobile Device, Car Charger (if youpurchased this additional accessory), Power Cord, and Charger.How do I prepare my device for air travel?Your Mobile Device will need to be turned OFF. Simply hold the on/off button forapproximately two seconds until all the lights are turned OFF.Is the lanyard adjustable?There are fixed length magnetic lanyards and adjustable length lanyards.Adjustable lanyard: There are two connectors on the lanyard. One that is cone shaped and one that is pear shaped. There are 2 parts of the lanyard coming out the left side of the cones. Use one hand to hold the cone shaped part, use the other to pull the top string to shorten the lanyard. Do the reverse to tighten the lanyard.Magnetic lanyard: These lanyards are not adjustable.
MobileHelp Customer Support 1-877-827-620730Can a magnetic lanyard cause interference with a pacemaker or other medical device?If you have a pacemaker or any medical device, consult your manufacturer for information on any possible risk of magnetic interference with the device. Can I replace the neck pendant cord?Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces. However the risk of choking may increase if you do not use the lanyard provided by MobileHelp.Can I replace the wrist button band?Yes, you may replace the wrist button band with a standard watch band of your choice.Can I speak into my help button?No, you can communicate with the monitoring center through your Base Station and/or Mobile Device only. Your help buttons do not have a speaker or microphone.Does the Wrist Button strap contain any latex? No, the strap MobileHelp uses is silicon based with no latex content.
MobileHelp Complete User Guide 31FDA StatementMobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. FCC StatementProduct Base Pendant WatchFCC ID PXTWBS-01 VDQIGP-01 VDQIGP-02FCC ID PXTIGM-02 VDQIGP-01 VDQIGP-02FCC ID PXTCBS3-01 VDQIGP-01 VDQIGP-02FCC ID PXTCBS4-01 VDQIGP-01 VDQIGP-02This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received, including interference that may cause undesired operation.
MobileHelp Customer Support 1-877-827-62073215.105(b)This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.15.21You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.RF Exposure InformationThis device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
MobileHelp Complete User Guide 33Cellular Base Station 2.0Bluetooth Modem2400 Mhz to 2483 MhzThis equipment complies with IC RSS-102 RF exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This device complies with the ISED radiation exposure limit set forth for an uncontrolled environment. This device should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Cet équipement est conforme avec l’exposition aux radiations ISED définies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé à une distance minimum de 20 cm entre le radiateur et votre corps. Cet émetteur ne doit pas être co-localisées ou opérant en conjonction avec une autre antenne ou transmetteur.  This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the followingtwo conditions: (1) this device may not cause interference, and (2) this device must accept any interference,including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage,et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage estsusceptible d’en compromettre le fonctionnement. CAN ICES-3 (B)/NMB-3(B)Gen4.0
MobileHelp Customer Support 1-877-827-620734Technical InformationModels Input Output Current RatingIGM-02 Internal 3.7 VDC 930 mAhIGBW-01 115 V 5 VDC 3000 mAIGBW-01 Battery Backup 4.2 VDC 3000 mAIGPFD-01 Internal 3.6 VDC 1200 mAhIGP-01 Internal 3 VDC 230 mAhIGPWS-01 Internal 3 VDC 230 mAhIGPWS-02 Internal 3 VDC 230 mAhIGPWC-01 115 V 5 VDC 1000 mAIGMCA-01 12 V 5 VDC 1000 mAMCC-02 115 VAC 5 VDC 1000 mAIGP-02 Internal 3 VDC 230 mAhIGPWS-02B Internal 3 VDC 230 mAhIGPWS-02W Internal 3 VDC 230 mAhWMP-01 Internal 3 VDC 230 mAhCBS2-01 115 V115 V5 VDC 3000 mA5 VDC 3000 mACBS2-01CBS4-01CBS4-01Battery BackupBattery Backup4.2 VDC4.2 VDC3000 mAMD3-01 Internal 3.7 VDC 930 mAhIGPFD-01 Internal 3.6 VDC 1200 mAhRadio Frequency (RF)All devices frequency transmission = 433MHZ 3000 mA
MobileHelp Complete User Guide 35Mobile Device Light IndicatorLight Indicator What it Means GREEN Blinking slowly: Device is connected to wireless network.Blinking rapidly: Device is NOT connected to wireless network. YELLOW Blinking: Indicates device is communicating to the GPS satellite. RED Blinking slowly (off charger): Battery is low - you have about one hour of battery left.On while charging: Battery is charging.Off while charging: Battery is fully charged.EMERGENCY LIGHT On: Indicates you successfully pushed your button and sent an alert to the monitoring center.All lights off Device is turned off.
MobileHelp® an Integrity Tracking LLC CompanyCorporate Headquarters3701 FAU Blvd., Suite 300Boca Raton, FL 33431phone: 561-347-6255fax: 561-347-6288web: www.mobilehelp.comSalesphone: 1-800-800-1710email: sales@mobilehelp.comEmergency SupportAvailable 24/7 via MobileHelp SystemTechnical Supportphone: 1-877-827-6207Monday - Friday 8am to 8pm ESTSaturday and Sunday 9am to 6pm ESTExcluding Holidaysemail: support@mobilehelp.comCustomer Servicephone: 1-877-827-6207Monday - Friday 8am to 8pm ESTSaturday 9am to 6pm ESTExcluding Holidaysemail: cs@mobilehelp.comCopyright ©2016 MobileHelp®, an Integrity Tracking LLC Company, All Rights Reserved.MHP8003-179B

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