Microsoft RM-1078 GSM/WCDMA/LTE/CDMA cellular device w/BT, BTLE, WLAN User Manual User Guide

Microsoft Mobile Oy GSM/WCDMA/LTE/CDMA cellular device w/BT, BTLE, WLAN User Guide

User Guide

For your safetyRead these simple guidelines. Not following them may be dangerousor illegal. For further info, read the complete user guide.SWITCH OFF IN RESTRICTED AREASSwitch the device off when mobile phone use is not allowed orwhen it may cause interference or danger, for example, inaircraft, in hospitals or near medical equipment, fuel, chemicals, orblasting areas. Obey all instructions in restricted areas.ROAD SAFETY COMES FIRSTObey all local laws. Always keep your hands free to operate thevehicle while driving. Your first consideration while drivingshould be road safety.INTERFERENCEAll wireless devices may be susceptible to interference, whichcould affect performance.QUALIFIED SERVICEOnly qualified personnel may install or repair this product.BATTERIES, CHARGERS, AND OTHER ACCESSORIESUse only batteries, chargers, and other accessories approvedby Microsoft Mobile for use with this device. Third-partychargers that comply with the IEC/EN 62684 standard, and that canconnect to your device micro USB connector, may be compatible. Donot connect incompatible products.KEEP YOUR DEVICE DRYYour device is not water-resistant. Keep it dry.GLASS PARTSThe device screen is made of glass. This glass can break if thedevice is dropped on a hard surface or receives a substantialimpact. If the glass breaks, do not touch the glass parts of the deviceor attempt to remove the broken glass from the device. Stop usingthe device until the glass is replaced by qualified service personnel.PROTECT YOUR HEARINGTo prevent possible hearing damage, do not listen at highvolume levels for long periods. Exercise caution when holdingyour device near your ear while the speakerphone is in use.SARThis device meets RF exposure guidelines when used either inthe normal use position against the ear or when positioned atleast 5/8 inch (1.5 centimeters) away from the body. The specific2
maximum SAR values can be found in the Certification Information(SAR) section of this user guide. For more info, go to www.sar-tick.com.When a carry case, belt clip or other form of device holder is used forbody-worn operation, it should not contain metal and should provideat least the above-stated separation distance from the body. Notethat mobile devices may be transmitting even if you are not makinga voice call.3
Antenna locationsLearn where the antennas are located on yourphone to get the best possible performance.Avoid touching the antenna area while theantenna is in use. Contact with antennas affectsthe communication quality and may reducebattery life due to higher power level duringoperation.The antenna areas are highlighted.4
Troubleshooting and supportWhen you want to learn more about your phone,or if you're unsure how your phone should work,there are several support channels for you tocheck.• Full-length user guides• Troubleshooting info• Discussions• News on apps and downloads• Software update info• Further details about features andtechnologies, and the compatibility of devicesand accessoriesTroubleshooting and discussions may not beavailable in all languages.For support videos, go to www.youtube.com/NokiaSupportVideos.5
If your phone freezesTry the following:• Press and hold the power key for about 10seconds. The phone restarts.If your phone freezes frequently, update yourphone software, or reset your phone. Resettingrestores the factory settings, and erases all yourpersonal content, including apps you'vepurchased and downloaded. On the start screen,swipe down from the top of the screen, and tapALL SETTINGS > about > reset your phone.If your issue remains unsolved, contact yournetwork service provider or Microsoft Mobile forrepair options. Before sending your phone forrepair, always back up your data, as all personaldata in your phone may be deleted.Tip: If you need to identify your phone, toview the unique IMEI number of the phone,dial *#06#.Feature-specific informationUsing services or downloading content, including free items, maycause the transfer of large amounts of data, which may result in datacosts.Important: Your device uses a micro-SIM card, also known asa mini-UICC SIM card. Use of incompatible SIM cards, or useof SIM card adapters, may damage the card or the device, andmay corrupt data stored on the card.6
Use only compatible memory cards approved for use with this device.Incompatible cards may damage the card and the device and corruptdata stored on the card.Do not connect to products that create an output signal, as this maydamage the device. Do not connect any voltage source to the audioconnector. If you connect an external device or headset, other thanthose approved for use with this device, to the audio connector, payspecial attention to volume levels.You can send text messages that are longer than the character limitfor a single message. Longer messages are sent as two or moremessages. Your service provider may charge accordingly. Characterswith accents, other marks, or some language options, take morespace, and limit the number of characters that can be sent in a singlemessage.Airplane mode closes connections to the mobile network and switchesyour device's wireless features off. Comply with the instructions andsafety requirements given by, for example, an airline, and anyapplicable laws and regulations. Where allowed, you can connect to aWi-Fi network to, for example, browse the internet or switchBluetooth on in airplane mode.Contents of digital maps may sometimes be inaccurate andincomplete. Never rely solely on the content or the service foressential communications, such as in emergencies.Important: Before sharing your location, consider carefullywith whom you are sharing. Check the privacy settings of thesocial networking service you are using, as you might shareyour location with a large group of people.The availability, accuracy and completeness of the location infodepend on, for example, your location, surroundings, and third partysources, and may be limited. Location info may not be available, forexample, inside buildings or underground. For privacy info related topositioning methods, see the Microsoft Mobile Privacy Policy.To access the Windows Phone software license terms, select Settings > about. Please read the terms. Note that by using thesoftware, you accept the terms. If you do not accept the terms, donot use the device or software. Instead contact Microsoft Mobile orthe party from which you purchased the device to determine its returnpolicy.7
Find your model number and serialnumber (IMEI)If you need to contact your care point or your service provider, youmay need info, such as your phone's model number and serial number(IMEI). To see the info, on the start screen, swipe down from the topof the screen, and tap ALL SETTINGS > about > More info.You can also find the info on your phone label, which is located underthe back cover.Tip: To view your phone's IMEI number, dial *#06#.Product and safety infoNetwork services and costsYou can only use your device on the LTE TDD 2500 (41); LTE 850 (26),1900 (25); WCDMA 850, 1900, 2100; CDMA BC0, BC1, BC10; and GSM850, 900, 1800, 1900 MHz networks. You need a subscription with aservice provider.Using some features and downloading content require a networkconnection and may result in data costs. You may also need tosubscribe to some features.At the request of your network service provider, your device maycollect and report Customer Proprietary Network Information, whichmay include information such as: technical configuration, type,destination, location, and amount of use of any telecommunicationsservices to which you are subscribed. Please see our Privacy Page atwww.nokia.com/privacy, or contact your network service providerfor more info.Important: 4G/LTE might not be supported by your networkservice provider or by the service provider you are using whentraveling. In these cases, you may not be able to make orreceive calls, send or receive messages or use mobile dataconnections. To make sure your device works seamlesslywhen full 4G/LTE service is not available, it is recommendedthat you change the highest connection speed from 4G to 3G.To do this, swipe left on the start screen, and tap Settings >cellular+SIM. Switch Highest connection speed to 3G.For more info, contact your network service provider.Make an emergency callImportant: Connections in all conditions cannot beguaranteed. Never rely solely on any wireless phone foressential communications like medical emergencies.Before making the call:• Switch the phone on.• If the phone screen and keys are locked, unlock them.8
• Move to a place with adequate signal strength.1. Press , and tap > .2. Enter the official emergency number for your present location.Emergency call numbers vary by location.3. Tap call.4. Give the necessary info as accurately as possible. Do not end thecall until given permission to do so.You may also need to do the following:• Put a SIM card in the phone. If you don’t have a SIM, tap emergencycall when you get an error message about a missing SIM.• If your phone asks for a PIN code, tap emergency call.• Switch off the restrictions in your phone, such as call restriction,fixed dialing, or closed user group.• When you switch your phone on for the first time, you are asked tocreate your Microsoft account and set up your phone. To make anemergency call during the account and phone setup, tap emergencycall.• If the mobile network is not available, you may also try making aninternet call, if you can access the internet.Take care of your deviceHandle your device, battery, charger and accessories with care. Thefollowing suggestions help you keep your device operational.• Keep the device dry. Precipitation, humidity, and all types of liquidsor moisture can contain minerals that corrode electronic circuits. Ifyour device gets wet, remove the battery, and let the device dry.• Do not use or store the device in dusty or dirty areas.• Do not store the device in high temperatures. High temperaturesmay damage the device or battery.• Do not store the device in cold temperatures. When the devicewarms to its normal temperature, moisture can form inside the deviceand damage it.• Do not open the device other than as instructed in the user guide.• Unauthorized modifications may damage the device and violateregulations governing radio devices.• Do not drop, knock, or shake the device or the battery. Roughhandling can break it.• Only use a soft, clean, dry cloth to clean the surface of the device.• Do not paint the device. Paint can prevent proper operation.• For optimal performance, switch the device off and remove thebattery from time to time.• Keep the device away from magnets or magnetic fields.• To keep your important data safe, store it in at least two separateplaces, such as your device, memory card, or computer, or write downimportant information.During extended operation, the device may feel warm. In most cases,this is normal. To avoid getting too warm, the device mayautomatically slow down, close apps, switch off charging, and if9
necessary, switch itself off. If the device is not working properly, takeit to the nearest authorized service facility.RecycleAlways return your used electronic products, batteries, and packagingmaterials to dedicated collection points. This way you help preventuncontrolled garbage disposal and promote the recycling ofmaterials. All materials of the device can be recovered as materialsand energy. Check how to recycle your products at www.nokia.com/recycle.Battery and charger infoUse your device only with an original BL-5H rechargeable battery.Charge your device with AC-20U charger. Charger plug type mayvary.Third-party chargers that comply with the IEC/EN 62684 standard,and that can connect to your device micro USB connector, may becompatible.Microsoft Mobile may make additional battery or charger modelsavailable for this device.The battery can be charged and discharged hundreds of times, but itwill eventually wear out. When the talk and standby times arenoticeably shorter than normal, replace the battery.Only replace the battery with a battery that is compliant with the IEEE-std-1725 standard.Only use the battery with a charging system that has been qualifiedwith the system per CTIA Certification Requirements for BatterySystem Compliance to IEEE 1725.Battery and charger safetyAlways switch the device off and unplug the charger before removingthe battery. To unplug a charger or an accessory, hold and pull theplug, not the cord.When your charger is not in use, unplug it. If left unused, a fullycharged battery will lose its charge over time.Always keep the battery between 59°F and 77°F (15°C and 25°C) foroptimal performance. Extreme temperatures reduce the capacity andlifetime of the battery. A device with a hot or cold battery may notwork temporarily.Accidental short-circuiting can happen when a metallic object touchesthe metal strips on the battery. This may damage the battery or theother object.Do not dispose of batteries in a fire as they may explode. Obey localregulations. Recycle when possible. Do not dispose as householdgarbage.10
Do not dismantle, cut, crush, bend, puncture, or otherwise damagethe battery in any way. If a battery leaks, do not let liquid touch skinor eyes. If this happens, immediately flush the affected areas withwater, or seek medical help. Do not modify, attempt to insert foreignobjects into the battery, or immerse or expose it to water or otherliquids. Batteries may explode if damaged.Use the battery and charger for their intended purposes only.Improper use, or use of unapproved or incompatible batteries orchargers may present a risk of fire, explosion, or other hazard, andmay invalidate any approval or warranty. If you believe the battery orcharger is damaged, take it to a service center before continuing touse it. Never use a damaged battery or charger. Only use the chargerindoors. Do not charge your device during a lightning storm.Small childrenYour device and its accessories are not toys. They may contain smallparts. Keep them out of the reach of small children.Medical devicesOperation of radio transmitting equipment, including wirelessphones, may interfere with inadequately shielded medical devices'function. Consult a physician or the medical device's manufacturer todetermine if it is adequately shielded from external radio energy.Implanted medical devicesTo avoid potential interference, manufacturers of implanted medicaldevices recommend a minimum separation of 6 inches (15.3centimeters) between a wireless device and the medical device.Persons who have such devices should:• Always keep the wireless device more than 6 inches (15.3centimeters) from the medical device.• Not carry the wireless device in a breast pocket.• Hold the wireless device to the ear opposite the medical device.• Turn the wireless device off if there is any reason to suspect thatinterference is taking place.• Follow the manufacturer directions for the implanted medicaldevice.If you have any questions about using your wireless device with animplanted medical device, consult your health care provider.Accessibility solutionsMicrosoft Mobile is committed to making mobile phones easy to usefor all individuals, including those with disabilities. For moreinformation, visit www.nokiaaccessibility.com.11
HearingWarning: When you use the headset, your ability to hearoutside sounds may be affected. Do not use the headsetwhere it can endanger your safety.This device has been tested and rated for use with hearing aids forsome of the wireless technologies used in this device. However, theremay be some newer wireless technologies used in this device thathave not yet been tested for use with hearing aids. It is important totry the different features of this device thoroughly and in differentlocations, using your hearing aid or cochlear implant, to determine ifyou hear any interference. Consult your service provider about itsreturn and exchange policies and for information on hearing aidcompatibility.Some wireless devices may interfere with some hearing aids.Your device complies with FCC rules on hearing aid compatibility.These rules require an M3 rating or higher. The M value of your deviceis marked on the device sales package. To determine the M-rating ofyour hearing aid and compatibility with this device, consult yourhearing health professional. For more info about accessibility, go towww.nokiaaccessibility.com.To use a telecoil-equipped hearing aid with this device, activate thehearing aid (T switch) and the device telecoil. The sound qualitydepends on the type of your hearing aid.NickelThe surface of this device is nickel-free.Information on healthThe U.S. Food and Drug Administration (FDA) and the U.S. FederalCommunications Commission (FCC) published statements andquestions and answers concerning mobile telephones and health.Microsoft Mobile encourages you to visit these websites for updatedinformation. You can access the FDA website at www.fda.gov/Radiation-EmittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/CellPhones/default.htm and theFCC website at transition.fcc.gov/oet/rfsafety/rf-faqs.html.Additional health-related information is available from the WorldHealth Organization (WHO) at www.who.int/mediacentre/factsheets/fs193/en/ and The National Cancer Institute ("NCI")www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7. In the event that you are concerned about possible healtheffects, the FDA suggests that you limit your own or your children’sradio frequency (RF) exposure by limiting the length of calls or byusing handsfree devices.12
VehiclesRadio signals may affect improperly installed or inadequatelyshielded electronic systems in vehicles. For more info, check with themanufacturer of your vehicle or its equipment.Only qualified personnel should install the device in a vehicle. Faultyinstallation may be dangerous and invalidate your warranty. Checkregularly that all wireless device equipment in your vehicle is mountedand operating properly. Do not store or carry flammable or explosivematerials in the same compartment as the device, its parts, oraccessories. Do not place your device or accessories in the air bagdeployment area.Safety and texting while drivingSafety should be every driver’s first priority. Drivers must obey alllocal laws that may include restrictions on the use of mobiletelephones or accessories while driving. If use is legal, always keepyour hands free to operate the vehicle while driving and use ahandsfree device whenever possible. Suspend calls in heavy traffic orhazardous weather. Get to know your mobile phone and its featuresand make any necessary information inputs prior to driving. Do notinput data or engage in text messaging while driving. Mobiletelephones should not be used when use may be a distraction to thedriver.The Cellular Telecommunications & Internet Association (CTIA) haspublished further info and tips on safe use of cellular telephones atwww.ctia.org/consumer_info/safety, which we encourage you toreview.Potentially explosive environmentsSwitch your device off in potentially explosive environments, such asnear gas station pumps. Sparks may cause an explosion or fireresulting in injury or death. Note restrictions in areas with fuel;chemical plants; or where blasting operations are in progress. Areaswith a potentially explosive environment may not be clearly marked.These usually are areas where you are advised to switch your engineoff, below deck on boats, chemical transfer or storage facilities, andwhere the air contains chemicals or particles. Check with themanufacturers of vehicles using liquefied petroleum gas (such aspropane or butane) if this device can be safely used in their vicinity.Certification information (SAR)This mobile device meets international guidelines for exposure toradio waves.Your cellular phone is a radio transmitter and receiver. It is designednot to exceed the limits for exposure to radio waves (radio frequencyelectromagnetic fields), recommended by international guidelinesfrom the independent scientific organization ICNIRP. These13
guidelines incorporate substantial safety margins that are intendedto assure the protection of all persons regardless of age and health.The exposure guidelines are based on the Specific Absorption Rate(SAR), which is an expression of the amount of radio frequency (RF)power deposited in the head or body when the device is transmitting.The ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10grams of tissue.SAR tests are carried out with the device in standard operatingpositions, transmitting at its highest certified power level, in all itsfrequency bands. The maximum recorded SAR values for this deviceare:Maximum SAR value Frequency bandsused whenMaximum SAR valuewas recordedWhen held againstthe head0.71 W/kg over 10g WCDMA 2100 andWLAN 2450When operated at aseparation distanceof 5/8 inch (1.5centimeters) fromthe body0.54 W/kg over 10g 2-slot GPRS 850 andWLAN 2450Your mobile device is also designed to meet the United States FederalCommunications Commission (FCC) and Industry Canada SAR (IC)guidelines. FCC ratings for your device and more information on SARcan be found at transition.fcc.gov/oet/rfsafety/sar.html.Information on IC SAR can be found at www.ic.gc.ca.This device meets RF exposure guidelines when used against the heador when positioned at least 5/8 inch (1.5 centimeters) away from thebody. When a carry case, belt clip or other form of device holder isused for body-worn operation, it should not contain metal and shouldprovide at least the above stated separation distance from the body.To send data or messages, a good connection to the network isneeded. Sending may be delayed until such a connection is available.Follow the separation distance instructions until the sending isfinished.During general use, the SAR values are usually well below the valuesstated above. This is because, for purposes of system efficiency andto minimize interference on the network, the operating power of yourmobile is automatically decreased when full power is not needed forthe call. The lower the power output, the lower the SAR value.14
Device models may have different versions and more than one value.Component and design changes may occur over time and somechanges could affect SAR values. The latest available SAR informationfor this and other Nokia device models can be found atwww.nokia.com/sar.The World Health Organization (WHO) has stated that currentscientific information does not indicate the need for any specialprecautions when using mobile devices. If you are interested inreducing your exposure, they recommend you limit your usage or usea hands-free kit to keep the device away from your head and body.For more information and explanations and discussions on RFexposure, go to the WHO website at www.who.int/peh-emf/en.Support messagesTo help you take maximum advantage of your phone and services,you may receive messages from Microsoft Mobile. The messages maycontain tips and tricks and support. To provide the service describedabove, your mobile phone number, the serial number of your phone,and some identifiers of the mobile subscription may be sent toMicrosoft Mobile when you use the phone for the first time. Thisinformation may be used as specified in the privacy policy, availableat www.nokia.com.CareFor questions regarding your plans, billing or network please contactyour operator. For questions regarding your Nokia product andwarranty, please visit the support pages for your country atwww.nokia.com/support.Copyrights and other noticesThe availability of products, features, apps and services may vary byregion. Microsoft Mobile may, in its sole discretion, change, corrector discontinue any of its services in whole or in part. For more info,contact your dealer or your service provider. This device may containcommodities, technology or software subject to export laws andregulations from the US and other countries. Diversion contrary tolaw is prohibited.THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPTAS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND,EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THEIMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY,RELIABILITY OR CONTENTS OF THIS DOCUMENT. MICROSOFT MOBILERESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW ITAT ANY TIME WITHOUT PRIOR NOTICE.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDERNO CIRCUMSTANCES SHALL MICROSOFT MOBILE OR ANY OF ITSLICENSORS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR15
ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGESHOWSOEVER CAUSED.Reproduction, transfer or distribution of part or all of the contents inthis document in any form without the prior written permission ofMicrosoft Mobile is prohibited. Microsoft Mobile operates a policy ofcontinuous development. MICROSOFT MOBILE RESERVES THE RIGHTTO MAKE CHANGES AND IMPROVEMENTS TO ANY OF THE PRODUCTSDESCRIBED IN THIS DOCUMENT WITHOUT PRIOR NOTICE.Microsoft Mobile does not make any representations, provide awarranty, or take any responsibility for the functionality, content, orend-user support of third-party apps provided with your device. Byusing an app, you acknowledge that the app is provided as is.Downloading of maps, games, music and videos and uploading ofimages and videos may involve transferring large amounts of data.Your service provider may charge for the data transmission. Theavailability of particular products, services and features may vary byregion. Please check with your local dealer for further details andavailability of language options.FCC/MEXICO NOTICEThis device complies with part 15 of the FCC rules. Operation is subjectto the following two conditions: (1) This device may not cause harmfulinterference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.For more info, go to transition.fcc.gov/oet/rfsafety/rf-faqs.html.Any changes or modifications not expressly approved by MicrosoftMobile could void the user's authority to operate this equipment.Note: This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipmentgenerates, uses and can radiate radio frequency energy and, if notinstalled and used in accordance with the instructions, may causeharmful interference to radio communications. However, there is noguarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.TM © 2014 Microsoft Mobile. All rights reserved. Microsoft, Windows,the Windows logo and Lumia are trademarks of the Microsoft groupof companies. Nokia is a registered trademark of Nokia Corporation.Third party products/names may be TM of respective owner.16
The Bluetooth word mark and logos are owned by the Bluetooth SIG,Inc. and any use of such marks by Microsoft Mobile is under license.This product is licensed under the MPEG-4 Visual Patent PortfolioLicense (i) for personal and noncommercial use in connection withinformation which has been encoded in compliance with the MPEG-4Visual Standard by a consumer engaged in a personal andnoncommercial activity and (ii) for use in connection with MPEG-4video provided by a licensed video provider. No license is granted orshall be implied for any other use. Additional information, includingthat related to promotional, internal, and commercial uses, may beobtained from MPEG LA, LLC. See www.mpegla.com.Manufacturer and warranty infoMicrosoft Mobile Oy (Ltd) has purchased the devices and servicesbusiness from Nokia. The manufacturer of this product is MicrosoftMobile Oy (Ltd) or any of its affiliates, even if “Nokia Corporation” orany of its affiliates may still be visible in the sales package,documentation, or the product itself.Microsoft Mobile Oy (Ltd) provides the Manufacturer's LimitedWarranty (“Warranty”) for this product in accordance with the termsand conditions described in the "Manufacturer's Limited Warranty"document included in the sales package. Microsoft Mobile Oy (Ltd)shall assume and be responsible for all rights and obligations relatedto your Warranty.Microsoft Mobile Oy (Ltd), Keilalahdentie 2-4, FIN-02150 Espoo,FinlandHowever, in certain countries (People’s Republic of China, USA,Canada, Mexico, Russia, Brazil, Turkey), the specified local affiliates,which have been purchased by Microsoft Mobile Oy (Ltd), continue toprovide the Warranty as defined in the Warranty terms included in thesales package. You can find the list of local affiliates atwww.nokia.com/support in the warranty section of your product’ssupport pages.NOKIA — MANUFACTURER’S LIMITEDWARRANTY1. GENERALNokia Inc., a subsidiary of Microsoft Mobile Oy, provides thisManufacturer's Limited Warranty (“Warranty”) for genuine product(the “Product”) which has been released for sale in the United Statesof America, and Nokia Products Limited, a subsidiary of MicrosoftMobile Oy, provides this Warranty for Product which has beenreleased for sale in Canada (“Covered Countries”) since September15, 2014. As applicable, "Manufacturer" as used throughout, meanseither Nokia Inc. or Nokia Products Limited.17
IF YOU LIVE IN (OR IF A BUSINESS YOUR PRINCIPAL PLACE OFBUSINESS IS IN) THE UNITED STATES, SECTION 6 CONTAINS ABINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. ITAFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE A DISPUTE WITHMANUFACTURER. PLEASE READ IT.This warranty gives you specific legal rights. You may also have otherrights which vary from State to State or Province to Province.2. WARRANTY(i) Twelve (12) months for the main device;(ii) Twelve (12) months for accessories sold separately or included inthe sales pack of the main device excluding batteries, covers, cablesand chargers; and(iii) Six (6) months for all batteries, covers, cables and chargers, unlessotherwise specified in the Product user guide.During the warranty period, Manufacturer will, in a reasonable time,remedy the defect free of charge by either repairing or replacing thedefective Product or the defective part of it at its option provided thatyou have informed Manufacturer of the defect before the warrantyperiod expires. When repairing or replacing your Product,Manufacturer may use new or re-conditioned parts or products.To the fullest extent permitted by applicable law, no repair orreplacement will renew or extend the warranty period. Original orreplacement parts or replacement Products provided under thisWarranty will be covered by this Warranty for the remainder of theoriginal warranty period or for sixty (60) days from the date of repairor replacement, whichever is longer.IF YOUR STATE’S OR PROVINCE’S LAW GIVES YOU ANY IMPLIEDWARRANTY, INCLUDING AN IMPLIED WARRANTY OFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITSDURATION IS LIMITED TO THE WARRANTY PERIOD. Some States orProvinces do not allow limitations on how long an implied warrantylasts, so this limitation may not apply to You.The Product or all parts of your Product that Manufacturer hasreplaced shall become Manufacturer’s property.Manufacturer does not warrant that software preinstalled by or onbehalf of Manufacturer in the Product (or subsequent updates andupgrades) (together "Manufacturer software") will meet yourrequirements, work in combination with any hardware or software notprovided by Manufacturer, is uninterrupted or error free or that errorsare correctable or will be corrected. For Manufacturer softwarerelated errors, Manufacturer will make available the latest version ofthe Manufacturer software for reinstallation on your Product or, ifthat would not be possible, another remedy, which in Manufacturer’sreasonable discretion, satisfactorily addresses the error. SomeManufacturer software may be subject to separate license terms thatare available with the software or your local section ofwww.nokia.com.18
Please always back up all data and content stored on your Productbefore taking your Product in for service since service activities willerase all data from your Product.3. WHAT THIS WARRANTY DOES NOT COVERManufacturer does not provide any warranty for the following:1 User guides;2 Any (i) third party software, settings, content, data, or links installedor downloaded onto your Product at any time, or (ii) Manufacturer andthird party services or enabling clients even if preinstalled byManufacturer (please read the terms and conditions that mayaccompany the services as those will define your rights andobligations);3 Any (i) normal wear and tear, (ii) reduced charging capacity of thebattery resulting from its natural end of product life, or (iii) pixeldefects in your Product’s display that are within the scope of industrystandards;4 SIM card and/or any cellular or other networks or system on whichyour Product operates; or5 Errors or damage caused by: (i) misuse or not using your Product inaccordance with the user guide, such as if the Product has beenexposed to moisture, to dampness or to extreme thermal orenvironmental conditions or to rapid changes in such conditions, tocorrosion, to oxidation, to spillage of food or liquid or to influencefrom chemical products, (ii) using your Product with, or connecting itto, any product, accessory, software, or service not manufactured orsupplied by Manufacturer, (iii) any products combined with yourProduct by a third party, (iv) damage or errors caused by hacking,cracking, viruses, or other malware, or by unauthorized access toservices, accounts, computer systems or networks; or (v) other actsbeyond Manufacturer’s reasonable control.This Warranty is not valid:1 Outside the Covered Countries;2 If your Product, or the software it runs on, has been (i) opened,modified, or repaired without Manufacturer’s authorization, or (ii)repaired with unauthorized spare parts;3 If your Product's serial number, the mobile accessory date code, orthe IMEI number has been removed, erased, defaced, altered or ifthese are illegible in any way;4 If you have not installed the latest software updates that are publiclyavailable for your Product within a reasonable time of their release;or5 If you refuse to give possession of the Product to Manufacturer forrepair and investigation.If this Warranty does not cover your Product or the issue based onwhich it requires service, Manufacturer reserves the right to chargefor the repair or replacement of your Product, as well as a handlingfee.19
4. LIMITATION OF MANUFACTURER'S LIABILITYTO THE EXTENT PERMITTED BY APPLICABLE LAW(S), MANUFACTURERSHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHEREXPRESSLY OR IMPLICITLY, FOR ANY1 DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROMOR RELATING TO LOSS OF, DAMAGE TO, OR CORRUPTION OF,CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOFEVEN IF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF ADEFECT IN YOUR PRODUCT; AND/OR2 LOSS OF PROFIT, PRODUCTS OR FUNCTIONALITY, BUSINESS,CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASEDCOSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL ORSPECIAL LOSS OR DAMAGE.To the extent permitted by applicable law(s), Manufacturer’s liabilityshall be limited to the purchase value of your Product.5. CHOICE OF LAWThe laws of the State or Province where you live (or if a business yourprincipal place of business) govern the interpretation of this warranty,any claim that Manufacturer has breached it, and all other claims(including consumer protection, unfair competition, implied warranty,and tort claims), regardless of conflict of law principles, except thatthe Federal Arbitration Act governs all provisions relating toarbitration.6. BINDING ARBITRATION AND CLASS ACTION WAIVER IFYOU LIVE IN (OR IF A BUSINESS YOUR PRINCIPAL PLACEOF BUSINESS IS IN) THE UNITED STATESThis section applies to any dispute EXCEPT DISPUTES RELATING TOTHE ENFORCEMENT OR VALIDITY OF YOUR, MANUFACTURER’S, OREITHER YOUR OR MANUFACTURER’S LICENSOR’S INTELLECTUALPROPERTY RIGHTS. The term "dispute" means any dispute, action orother controversy between you and Manufacturer concerning theProduct (including its price) or this warranty, whether in contract,warranty, tort, statute, regulation, ordinance or any other legal orequitable basis. "Dispute" will be given the broadest possible meaningallowable under law.1 Notice of Dispute. In the event of a dispute, you or Manufacturermust give the other a Notice of Dispute, which is a written statementthat sets forth the name, address and contact information of theparty giving it, the facts giving rise to the dispute, and the reliefrequested. You must send any Notice of Dispute by U.S. Mail to NokiaInc., ATTN: LCA ARBITRATION, One Microsoft Way, Redmond WA98052-6399. A form is available at go.microsoft.com/fwlink/?linkid=245499. Manufacturer will send any Notice of Dispute to youby U.S. Mail to your address if we have it, or otherwise to your e-mailaddress. You and Manufacturer will attempt to resolve any disputethrough informal negotiation within 60 days from the date the Notice20
of Dispute is sent. After 60 days, you or Manufacturer may commencearbitration.2 Small Claims Court. You may also litigate any dispute in small claimscourt in your county of residence (or if a business your principal placeof business) or King County, Washington, if the dispute meets allrequirements to be heard in the small claims court. You may litigatein small claims court whether or not you negotiated informally first.3 Binding Arbitration. If you and Manufacturer do not resolve anydispute by informal negotiation or in small claims court, any othereffort to resolve the dispute will be conducted exclusively byindividual binding arbitration governed by the Federal ArbitrationAct ("FAA"). Class arbitrations are not permitted. You are giving upthe right to litigate disputes in court before a judge or jury (orparticipate as a party or class member). Instead, all disputes will beresolved before a neutral arbitrator, whose decision will be finalexcept for a limited right of appeal under the FAA. Any court withjurisdiction over the parties may enforce the arbitrator’s award.4 Class Action Waiver. Any proceedings to resolve or litigate anydispute in any forum will be conducted solely on an individual basis.Neither you nor Manufacturer will seek to have any dispute heardas a class action, private attorney general action, or in any otherproceeding in which either party acts or proposes to act in arepresentative capacity. No arbitration or other proceeding will becombined with another without the prior written consent of allparties to all affected arbitrations or proceedings.5 Arbitration Procedure. Any arbitration will be conducted by theAmerican Arbitration Association (the "AAA") under its CommercialArbitration Rules. If you are an individual and use the ManufacturerProduct for personal or household use, or if the value of the disputeis $75,000 or less whether or not you are an individual or how you usethe Product, the AAA’s Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, seewww.adr.org or call 1-800-778-7879. To commence arbitration,submit the form available at go.microsoft.com/fwlink/?linkid=245497 to the AAA. You agree to commence arbitration only inyour county of residence (or if a business your principal place ofbusiness) or in King County, Washington. Manufacturer agrees tocommence arbitration only in your county of residence (or if abusiness your principal place of business). You may request atelephonic or in-person hearing by following the AAA rules. In adispute involving $10,000 or less, any hearing will be telephonic unlessthe arbitrator finds good cause to hold an in-person hearing instead.The arbitrator may award the same damages to you individually as acourt could. The arbitrator may award declaratory or injunctive reliefonly to you individually, and only to the extent required to satisfy yourindividual claim6 Arbitration Fees and Payments.21
(a) Disputes Involving $75,000 or Less. Manufacturer will promptlyreimburse your filing fees and pay the AAA’s and arbitrator’s fees andexpenses. If you reject Manufacturer’s last written settlement offermade before the arbitrator was appointed ("Manufacturer’s lastwritten offer"), your dispute goes all the way to an arbitrator’sdecision (called an "award"), and the arbitrator awards you more thanManufacturer’s last written offer, Manufacturer will: (i) pay the greaterof the award or $1,000; (ii) pay twice your reasonable attorney’s fees,if any; and (iii) reimburse any expenses (including expert witness feesand costs) that your attorney reasonably accrues for investigating,preparing, and pursuing your claim in arbitration. The arbitrator willdetermine the amount of fees, costs, and expenses unless you andManufacturer agree on them.(b) Disputes Involving More Than $75,000. The AAA rules will governpayment of filing fees and the AAA’s and arbitrator’s fees andexpenses.(c) Disputes Involving Any Amount. In any arbitration you commence,Manufacturer will seek its AAA or arbitrator’s fees and expenses, oryour filing fees it reimbursed, only if the arbitrator finds thearbitration frivolous or brought for an improper purpose. In anyarbitration Manufacturer commences, Manufacturer will pay all filing,AAA, and arbitrator’s fees and expenses. Manufacturer will not seekits attorney’s fees or expenses from you in any arbitration. Fees andexpenses are not counted in determining how much a disputeinvolves.7 Conflict with AAA Rules. This warranty governs to the extent itconflicts with AAA’s Commercial Arbitration Rules and SupplementaryProcedures for Consumer-Related Disputes.8 Claims or Disputes Must Be Filed Within One Year. To the extentpermitted by law, any claim or dispute to which Section 6 applies mustbe filed within one year in small claims court, an arbitrationproceeding, or in court, if Section 6 permits the dispute to be filed incourt instead of arbitration. The one-year period begins when theclaim or Notice of Dispute first could be filed. If such a claim or disputeis not filed within one year, it is permanently barred.9 Severability. If the class action waiver in Section 6.4 is found to beillegal or unenforceable as to all or some parts of a dispute, thenSection 6 will not apply to those parts. Instead, those parts will besevered and proceed in a court of law, with the remaining partsproceeding in arbitration. If any other provision of Section 6 is foundto be illegal or unenforceable, that provision will be severed with theremainder of this Section 6 remaining in full force and effect.7. OTHER IMPORTANT NOTICESFor further information on your Warranty, as well as informationneeded to process your warranty queries, please visitwww.nokia.com.22
All parts of this Limited Warranty apply to the maximum extentpermitted by law or unless prohibited by law.Please ensure your operator has removed any SIM-locks (or otherequivalent mechanisms that may lock your Product to a specificnetwork or operator) prior to delivering your Product for repair.Your Product may contain country specific elements, includingsoftware. The warranty services available in a particular country maybe limited to the Products and country specific elements available inthat country. Also, if your Product has been re-exported from itsoriginal destination to another country, your Product may containcountry specific elements that are not considered a defect under thisWarranty even if it would not be operational.United States: Nokia Inc., 1065 La Avenida, Mountain View CA 94043Canada: Nokia Products Ltd., 1305 Pickering Parkway, Suite 200,Pickering, ON L1V 3P223

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