LifeShield BSC1001 BSC1001 Base Unit User Manual 18710 00LS User Manual ME qxp

LifeShield, Inc. BSC1001 Base Unit 18710 00LS User Manual ME qxp

User Manual 2 Part 2

User CodesUSING YOUR SECURITY SYSTEM[www.LifeShield.com] [60]1. Go to www.LifeShield.com 2. Enter your User Name and Password3. Navigate to Settings tab, then to User Codes4. Click Add(Figure 37)5. Fill in the requested fields (Figure 38)6. Click Continue7. Click Submit Changes when requestedCreating User Codes via www.LifeShield.com (Figures 37 and 38):Figure 38. LifeShield - Create/Edit User Code Screen Figure 37. LifeShield - User Code Screen1. Go to www.LifeShield.com2. Enter your User Name and Password3. Navigate to Settings tab, then to User Codes4. Edit on the same line as the user (Figure 37)5. Adjacent to Keychain Remote field, click Remove Keychain(Figure 38)6. Click Continue7. Click Submit Changes when requestedTo Delete a Keychain Remote from a User via www.LifeShield.com:
USING YOUR SECURITY SYSTEM [www.LifeShield.com][61]Suppressing Trouble SoundstYou can only suppress TroubleSounds when the system is dis-armed.If you suppress Trouble Soundsafter a first trouble condition, andthen a second trouble conditionoccurs, Trouble Sounds will startagain. This might happen, for ex-ample, if you lose AC power, andthen lose Internet a few minuteslater.The system provides Trouble Sounds to alert the user that it requires attention. Trouble Sounds can be generated as a result ofa low battery, the loss of Internet or phone connection, etc. You can limit the hours during the day when Trouble Sounds aresounded and you can temporarily suppress the sounds until you can address the trouble condition. Suppressing Trouble Sounds (Handset/Console) To suppress a Trouble Sound while it is occurring, on a Handset or Console : 1. Press CANCEL/OFF 2. Press OKYou can control the length of time that Trouble Sounds are suppressed (when you press CANCEL/OFF), on a Handset or Console:1. Press MENU2. Scroll to Security Setup, press SELECT 3. Enter your Master Code4. Scroll to Suppress Trouble, press SELECT5. Scroll to the desired setting (The settings range from 0 to 48 hours. Factory default is 24 hours.) Setting the Time of Day when Trouble Sounds are Disabled (via www.LifeShield.com) You can control the hours of the day when Trouble Sounds are disabled/silenced, such as while you are sleeping. Some condi-tions, like No Internet or No AC are brief and corrected quickly by the utility and you may not want to be awakened. Note thatthere must be at least 1 hour per day when Trouble Sounds are not silenced. (Figure 39):1. Go to www.LifeShield.com 2. Enter your User Name and Password3. Click Settings4. Navigate to System Settings5. Click Edit6. Select desired Trouble Silence Start and End Time7. Click Continue8. Click Submit when requestedFigure 39. LifeShield - Edit System Settings Screen
USING YOUR SECURITY SYSTEM[www.LifeShield.com] [62]Event Log/Network ConfigurationAlarm Event Log (Handset/Console)For Alarm Monitoring subscribers the system will log all messages (in an Event Log) sent to the Alarm Monitoring Center. This is separate from the entire Recent Event log on www.LifeShield.com. These messages can be viewed from your Handsetor Console:1. Press MENU2. Scroll to Security Setup, press SELECT 3. Enter your Master Code4. Scroll to Event Log, press SELECT Network ConfigurationsYour LifeShield system usually connects to your Internet (broadband) network automatically using the same DHCP protocol asyour PC or laptop. However, some networks use Static IP Addresses. If you are not familiar with Static IP Address, it is likely thatyour network does not have this requirement. If you do require a Static IP Address, complete this setup process from either yourHandset or Console:1. Press MENU2. Scroll to Security Setup, press SELECT 3. Scroll to Network Mode, press SELECT4. Scroll to Address Type, press SELECT5. SELECT Static, press OK6. SELECT View/Edit7. Enter the following information and press OK as you complete each step:IP AddressGatewaySubnetMskPrimDNSSecond DNSMAC Address Power Outage Your LifeShield Home Security system operates on AC power and battery backup. In the event that both AC and batterypower is lost while the system is armed, your system will automatically return to the armed state when the power is restored.After a complete AC and battery outage, the system will wait 1 minute before responding to Sensor activity once power is re-stored.iYou can receive notifications onyour email, mobile device, and/orHome Alert for any event in yoursystem. Set these up atwww.LifeShield.com, Security tab,Recent Events window, notification setup button.
Home ConnectUSING YOUR SECURITY SYSTEM [www.LifeShield.com][63]The Home Connect feature gives you access to view and control another LifeShield Home Security system if the owner of that system gave you proper permission. Example uses include an elderly parent who has special needs or a neighbor that is going on vacation.This same feature allows you to invite someone to look in on your system. The LifeShield Home Connect feature offers 2 levels of access as shown in Table 3:Access Level DescriptionAlarm Only Receive Alarm and System Notifications from the connected home’s system directly to your home as a Home Alert on LifeShield.com or via email. Full Control In addition to Alarm Only access, the connected home can be Armed and Disarmed from your system Handset, Console or LifeShield.com.Table 3: Home Connect Access LevelsInviting a Home Connect ParticipantTo give a trusted friend or family member permission to access your system:1. Go to www.LifeShield.com 2. Enter your User Name and Password3. Click on Home Connect tab4. Click on Invite Someone Now(Figures 40 and 41)5. Enter requested information(Figure 41)6. Click SubmitOnce the participant has accepted your invitation, you will receive notice on the Invite Sent window. They will then be able to access your system.(Figure 42)Figure 41. LifeShield - Home Connect InviteFigure 40. LifeShield - Home Connect Tab
Home ConnectUSING YOUR SECURITY SYSTEM[www.LifeShield.com] [64]Accepting a Home Connect InvitationIf you receive a Home Connect email invitation from someone:1. Go to www.LifeShield.com 2. Enter your User Name and Password3. Click on Home Connect tab4. Navigate to the Accept An Invite panel5. Enter invitation code that is provided in the Home Connect email you received from the requester6. Click Accept InviteAccessing and Controlling a Home Connect System via the Handset/Console:1. Press CONNCT on your Console, or press MENU, then scroll to Home Connect on your Handset, press SELECT2. Enter your own User Code3. Select the system to which you want to connect (if there is more than one)4. The display will show the status of the remote system to which you are Home Connected5. The ARM and DISARM keys on your Handset and Console will control the remote system to which you are Home ConnectedFigure 42. LifeShield - Home Connect Invitation Acceptance
USING YOUR SECURITY SYSTEM [www.LifeShield.com][65]NotificationsYour LifeShield Home Security system can send you notifications about events that happen in your home. These notifications can be received via email, mobile device, and/or Home Alert. You can read Home Alert messages via your Handset,Console or LifeShield.com. In addition to events from your home, such as Sensor openings, you can also receive severeweather alerts and reminders. Notification Setup (www.LifeShield.com)Notification setup is accessed from the Security tab, Recent Events window, on www.LifeShield.com. (Figures 43 and 44)iAs the limit for Home Alerts isexceeded, the system automatically deletes the oldest Alert.You will be notified of a newHome Alert message by an audiotone and a message on yourHandset or Console. The blueLED will flash as well. The Home Alert Messageslight remains lit until you haveviewed the message. Messagesare time stamped with the mostrecent message displayed first.The system stores the most recent 20 messages.Figure 43. LifeShield - Security Tab Notification Setup Figure 44. LifeShield - Event Notification Setup
NotificationsUSING YOUR SECURITY SYSTEM[www.LifeShield.com] [66]Figure 45. LifeShield - Alarm Notification ExampleTo setup a Notification to send messages to your email, mobile device or Home Alert (Figures 45 and 46):1. Go to www.LifeShield.com2. Enter your User Name and Password3. On Security tab, navigate to Recent Events4. Click Notification Setup5. Click Add New6. Select System Event and enter descriptive notification Name7. Pull down event Type (Alarm, Arm/Disarm, Sensor Open/Closed, Trouble, etc.)8. Example Alarm Type: a. Pull down desired event Detail (i.e. All, Burglary, Fire, Panic, Burglary Panic, Fire Panic, Medical Panic) b. Pull down event Occurrence (i.e. Does Occur, Does Not Occur)9. Click Always send a notification when this event occurs; or 10. Click Customize event notification period (for events that happen only at certain times)11. Select All Day (for events that happen anytime during day); or 12. Pull down Start Time and End Time (for events in certain time windows)13. Click desired Event Day(s) or click All Days14. Click desired Notification Address(es) or 15. Click Manage Addresses to add additional addresses (up to 4 total plus Home Alert)16. Click Submit
NotificationsUSING YOUR SECURITY SYSTEM [www.LifeShield.com][67]Editing or Removing a NotificationYou can edit or remove an existing notification by selecting Edit or Removeadjacent to the notification you want to modify.   Activate/Deactivate a NotificationYou can activate or deactivate an existing notification by clicking on the Activecheck box adjacent to the desired notification.   Home Alert In-BoxHome Alerts are notifications of system events, reminders or weather alertsthat are sent to your home.  They can be retrieved from your in-home equipment or from your LifeShield.com Home Alert In-Box on the Security tab. When setting up notifications, you will be able to select a Home Alert asan address location.(Refer to Figure 47)Figure 46. LifeShield - Event Notification SetupFigure 47. LifeShield - Home AlertActiveCheckBox
USING YOUR SECURITY SYSTEM[www.LifeShield.com] [68]Home Alerts/Weather UpdatesRetrieving Home Alerts (LifeShield.com)To retrieve your Home Alert messages follow these steps:1. Go to www.LifeShield.com 2. Enter your User Name and Password3. Navigate to the Home Alert panel4. Use scroll bar to see your Home Alert messagesWeather UpdatesYour LifeShield Home Security system provides a convenient way to obtain your local 3-day weather forecast through yourConsole or Handset. The forecast is localized to your monitoring zip code. To view Weather Updates follow these steps: Handset:1. Press MENU2. Scroll to Weather, press SELECT3. To view the next day’s weather forecast, press NEXTConsole:1. Press WEATHR2. To view the next day’s weather forecast, press NEXTiSevere weather alerts are sent toyou as Home Alerts if turned onfrom LifeShield.com.The temperature format can bechanged from Fahrenheit to Celsius by going to www.LifeShield.com.Retrieving Home Alerts (Handset/Console)To retrieve a Home Alert follow these steps:1. From your Console, press ALERTS, or 2. From your Handset, press MENU3. Scroll to Home Alert, press SELECT4. Press DELETE to delete a message or NEXT tokeep the message and view the next alertBACK  SELECTWeatherHome AlertHome ConnectDELETE  NEXT3/27 5/17Burglary AlarmDoor
Using Your Telephone SystemUSING YOUR TELEPHONE SYSTEM [www.LifeShield.com][69]The Handset and Console are not only components of your LifeShield Home Security system, but also provide you with a full featured digital telephone system. In this section you will find information on the following:• Telephone system features• Telephone system controls and functions• Telephone system settings• Phone Book features• Answering system features• Do not disturb• PrivacyNote: If you don't subscribe to telephone services from a local provider, many of these features will either be inactive or not applicable.
Controls and FunctionsUSING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [70]Console Telephone Controls and Features Figures 48 and 49 highlight the telephone-specific functions located on both your Console and Handset.1. Scroll Button (Up/Down) – Navigates menus, adjusts volume, accesses recent calls 2. *- Pressing * in recent call list adds a 1 for long distance3. #- Telephone answering system access (retrieving messages)4. PAGE – Activates audible tone on Handsets for locating5. MUTE – Mutes phone microphone6. TALK/END – Initiates/ends calls and provides menu exit 7. Message LED – Indicates new message waiting8. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – PHNBK function retrieves phone book entries 9. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – MENU function allows menu navigationFigure 48. Telephone Features on the Console718965423
Controls and FunctionsUSING YOUR TELEPHONE SYSTEM [www.LifeShield.com][71]Handset Phone Controls and FunctionsFigure 49. Phone Features on the Handset11110234985761. Headset Jack2. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – MENU function allows menu navigation3. SPKR – Activates speaker phone4. #– Access to telephone answering system (retrieve messages)5. *– Pressing * prior to redialing from recent call list adds a 1 for long distance6. MUTE – Mutes call7. Scroll Button (Up/Down) – Navigates menus, adjusts volume, accesses recent calls 8. Message LED – Indicates new message waiting9. TALK/END – Initiates/ends calls and provides menu exit10. Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – PHNBK function retrieves phone bookentries 11. Handset Earpiece
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [72]Telephone OperationsSome of the key features of the LifeShield system:• Built-in digital telephone system (VoIP compatible)• Console with built-in speaker phone• Digital cordless phone, with built in speaker phone• Built-in phone book, with 99 memory locations• Answering system with voice prompts• Mute and hold functions• Caller ID and Call Waiting capability• Do not disturb and privacy functions• 3-way conference calling• Date and time display • Multi-handset expandable• Room monitor• Intercom• Remote intercom (via the answering system) from any touchtone phoneTelephone DisplaysThe LifeShield system displays telephone-related information on the third line of the display. The third line of the main menu display on your telephone provides you with the numberof calls received (Calls) and the numberof messages (Msg) in your telephone’s answering system. iThe various display messages areoutlined in Tables 8, 9 and 10.Receiving Calls You can receive calls from either the Handset or Console. The LifeShield system will display Ringing during an incoming call.Selecting IGNORE on the Handset or Console will send an incoming call to the Answering System.If Caller ID is provided by your utility, the caller’s information will be shown on the display. If Caller ID is unavailable or blocked,the Caller information may display as Private or Unknown.Ready to ArmThu 2/8 11:48aCalls: 0 Msg:0PHNBK  MENUReady to ArmThu 2/8 11:48aRingingIGNORE  MENU
USING YOUR TELEPHONE SYSTEM [www.LifeShield.com][73]Telephone Operations1. To Receive a Call Press TALK/END or SPKR(Handset Only; Refer to Figure 50).  TALKENDFigure 50. TALK/END on HandsetiIf Auto Answer On is enabled,when you pick up the Handsetfrom the Cradle, the call will beactive. Therefore, you do not needto press TALK/END or SPKR to receive your call.Placing CallsYou can make calls from either the Handset or Console. To place a call:1. Press TALK/END or SPKR (Handset only) 2. Key in number or1. Key in number2. Press TALK/END or SPKR (Handset only)Ready to ArmThu 2/8 11:48a2153554555CANCEL  DELETEReady to ArmThu 2/8 11:48aTalk hh:mm:ssHOLD  FLASH3. When the call connects, begin speaking4. Once the call begins, the display shows the duration of the call in real timeEnding CallsTo end a call:1. Press TALK/END
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [74]Telephone OperationsScrollButtonsFigure 51. Scroll Buttons LocationReady to ArmThu 2/8 11:48aCall On HoldPHNBK  MENUReady to ArmIncoming Caller’s NameIncoming Caller’s NumberHOLD  FLASHVolumeHOLD  FLASHFlash and Call WaitingIf you subscribe to Call Waiting with your service provider, you can answer a 2nd incoming call while on a 1st call. If you haveCaller ID service, the waiting call’s information is displayed. To pick up a 2nd incoming call while you are already on a call:1. Press FLASH2. The original call will be put on hold and you can begin talking to the new caller3. Press FLASH again and you will be reconnected to the original call iPressing the HOLD soft key putsnew call on hold.If a call is placed on hold forlonger than 5 minutes, it will beautomatically disconnected.Placing a Call on HoldWhile on a call, you can put the call on hold: 1. Press HOLD2. Call on Hold will appear on the display3. To return to the call press TALK/ENDEarpiece and Speaker VolumeWhile on a call, you can change the volume of theEarpiece or Speaker by using the Scroll buttons onthe Handset or Console. (Figure 51)The display shows the Volume Level in bars.Scroll Buttons
Telephone OperationsUSING YOUR TELEPHONE SYSTEM [www.LifeShield.com][75]Mute MicrophoneWhile talking on a call, you can mute the Microphone by selecting the MUTE button on the Handset or Console: 1. Press MUTE 2. The display shows that the call is muted along with the running duration of the call 3. Press MUTE again to take the device off of mutePagingBoth the Base and the Console have a Page button for locating a misplaced Handset.To Page your Handset:1. Press PAGE on Base or Console2. All Handsets display Paging and beep for a maximum of 10 seconds3. Press OK on Handset to stop pagingPagingOKRecent CallsThe LifeShield phone system saves 20 of your most recent incoming or outgoing calls for retrieval and redial from either your Handset or Console. Viewing Recent CallsTo view a call from your recent call list: 1. Use scroll buttons until you reach the desired phone numberO Caller Number06/07 5:12pEXIT  OPTIONCaller NameI Caller Number06/07  3:02pEXIT  OPTIONEach call in the list is labeled with an “I” for Incoming Call or “O” for Outgoing Call. If you subscribe to Caller ID service or the caller information is already stored in your Phone Book, then the Caller ID information is shown on the display alongwith the date and time of the call.
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [76]Telephone OperationsBACK  SELECTRedialing Recent CallsTo redial a call from your recent call list using your Handset or Console follow these steps: 1. Use the scroll buttons until you reach the desired phone number you would like to redial2. Press * to add a 1 pre-dial digit in front of your recent call number if required for long distance3. Press TALK/END or SPKR on the Handset or press TALK/END on the Console to redial the numberSaving Recent Calls You can save callsto your Phone Book from either the Handset or Console:1. Use the scroll buttons to view recent calls2. Stop at the number that you want to save to your Phone Book3. Press OPTION 4. Scroll to Save, press SELECTiThe steps for manually enteringnumbers in your Phone Book areoutlined in the Phone Book Operations section.The steps for deleting incoming,outgoing or all recent calls aresimilar. CallList OptionsSaveDelete EntryBACK  SELECTCallList OptionsSaveDelete EntryDeleting Recent Calls You can delete a recent phone entry, delete all incoming calls, delete all outgoing calls or delete all calls from either the Hand-set or Console: 1. Use the scroll buttons to view recent calls and press OPTION on desired call2. Scroll to Delete Entry, press SELECTOut of RangeIf you attempt to make a call when you are out of range, the Handset or Console will display Out of Range and sound an out-of-range beep. This message will also appear if you walk out of range while on a call. You have 30 seconds to walk backinto range before you will lose the call.
USING YOUR TELEPHONE SYSTEM [www.LifeShield.com][77]Telephone OperationsiWhile the phone is ringing, youcan change the ring volume usingthe Scroll Button on the Handset or Console. The displayshows the Ringer Volume barlevel.Telephone Settings The Handset and Console phone settings can be changed on each device. These settings include:• Ring Tones (10 to choose from)• Ringer Volume• Display Contrast• Key Beeps• Key Lock (telephone keys only)• Auto Answer (from phone cradle) Changing Phone SettingsTo change any of the above listed settings follow these steps: 1. Press MENU2. Scroll to Phone Setup, press SELECT 3. Scroll to Handset or Console (depending on the device being used, the menu will indicate Handset or Console), press SELECT4. Scroll to the desired category that you want to change (i.e., ring tones, ringer volume, display contrast, key beeps, key lockand auto answer), press SELECT 5. Scroll to desired setting, press SELECT  BACK  SELECTPhone SetupHandsetAnswer SystemBACK  SELECTHandsetRing TonesRinger Volume
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [78]Phone Book OperationsDELETE  OKName_DELETE  OKPhone Number_BACK  SELECTSpeed Dial Key<None>0 KeyiThe Phone Book supports dialing, editing, deleting, addingand saving entries. The LifeShield Telephone system has built-in Phone Book support available from both the Handset and Console, and canstore up to 99 numbers. These entries can be a combination of manual entries and Caller ID inputs. (Refer to Table 4)Phone Book Features DescriptionNumber of Entries The Phone Book can store up to 99 entries. Multiple Entry Options Phone Book entries can be made manually or saved from the recent call list with or without Caller ID information.Distinctive Ring  Selectable from a list of 10 predefined ring tones. Handsets and Console will not ring until Caller ID can be verified and a distinctive ring applied.Speed Dial You can assign the 1-9 number buttons to a particular Phone Book entry, which allows that entry to be dialed when the assigned button is held down for 2 seconds.Table 4: Phone Book FeaturesAdding a Phone Book Entry You can add a Phone Book entry from the Handset or Console.To add an entry to your Phone Book follow these steps:1. Press PHNBKReady to ArmThu 2/8 11:48aCalls:0 Msg:0PHNBK  MENU<Add New>Name 1Name 2BACK  SELECT4. Enter Phone Number, then press OK DELETE  OKDistinctive Ring<Default>Tone 16. Scroll to desired Distinctive Ring tone, press OK3. Enter Name using the alpha numeric keypad, then press OK2. On <Add New>, press SELECT 5. Scroll to desired speed dial location, press SELECT
Phone Book OperationsUSING YOUR TELEPHONE SYSTEM [www.LifeShield.com][79]Viewing and Calling a Phone Book EntryYou can view your Phone Book entries from the display on the Handset and Console. To view an entry in your Phone Book follow these steps:1. Press PHNBK1. Press PHNBK2. Scroll to desired entry in list, press SELECT or3. Press the alpha numeric keys corresponding to the Phone Book name entry you desire. This will take you to your Phone Book entries starting with that key’scorresponding letters. (Example: The corresponding letters associated with the number 2 on the keypad are A, B and C.)2. Scroll to desired entry in list, press SELECT or3. Press the alpha numeric keys corresponding to the Phone Book name entry you desire. This will take you to your Phone Book entries starting with that key’scorresponding letters. (Example: The corresponding letters associated with the number 2 on the keypad are A, B and C.)Ready to ArmThu 2/8 11:48aCalls:0 Msg:0PHNBK  MENUReady to ArmThu 2/8 11:48aCalls:0 Msg:0PHNBK  MENUCaller NameCaller NumberSpD:-  Rng:-BACK  OPTIONS4. Press TALK/END or SPKR; the phone will begin dialing the selected numberEditing and Deleting a Phone Book EntryYou can edit or delete a Phone Book entry from the display on the Handset and Console. To edit and delete a Phone Book entry follow these steps:
Phone Book OperationsUSING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [80]A Summary View of the Phone Book is displayed.4. Press OPTIONS5. Scroll to Edit or Delete and press SELECTBACK  SELECT<Add New>Name 1Name 2BACK  SELECTCaller NameCaller NumberSpD:1  Rng:1Speed DialFor currently assigned Speed Dial buttons, the assigned name will be listed for that button. You can select an unused button and reassign that button to the Phone Book entry currently being edited.Distinctive RingYour system provides you with 10 distinctive tones which you can assign to Phone Book entries. <Default> is the default setting which has assigned your exist-ing standard ring tone.
USING YOUR TELEPHONE SYSTEM [www.LifeShield.com][81]Answering System OperationiThe factory default for the An-swering System is OFF .tNotifications of new messagesare displayed on the third line ofthe Handset or Console maindisplay and by the blinking bluelight next to the TALK/END key. The LifeShield system includes a built-in, full-featured telephone answering system. You can customize and operate the systemthrough the Handset, Console or remotely from another telephone. The features of the answering system are listed below:• Digital Recording (no tape)• Up to 12 Minutes of Recording Time• Call Screening• Personal or Prerecorded Greetings• Time and Day Announcement• Remote Message Retrieval• Toll Saver• Message Alerts• At Home Retrieval of Messages by any LifeShield TelephoneEnable Answering System The Answering System can be enabled from either the Answering System Settings or Answering System OperatingMenu. To enable Answering System from the Answering System Settings:1. Press MENU2. Scroll to Phone Setup, press SELECTBACK  SELECTIntercomSecurity SetupPhone SelectBACK  SELECTAnswer SystemAnswer EnableNumber of RingsBACK  SELECTAnswer SystemOffOnAnswer SystemOffOnPhone SetupHandsetAnswer System3. Scroll to Answer System, press SELECT4. Scroll to Answer Enable, press SELECT 5. Scroll to the desired setting, press SELECT (Example: On)To enable Answering System from the Answering System Operating Menu:1. Press #2. Press 6
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [82]Answering System OperationEXITAnswering MachineOperationAnswering System OptionsTo access the Answering System (i.e., retrieve messages) from your Handset or Console (Figure 52):1. Press #Answering SystemFigure 52: # Key on HandsetiThe #button has an envelope iconnext to it to represent “messages”aka Answering System.The display will change to indicate Answering Machine Operation. At the same time an audio message will be presented. Audio Message Example: Saturday, 7:15 am, 2 New Messages and 4 Old Messages, System is Armed. To play incoming message, press 2, for help press 0.Retrieving Incoming MessagesTo listen to your telephone messages from the Handset or Console:1. Press #2. When prompted, press 2While listening to your messages, the following commands are available (Table 5):Key Command Command EnabledPress 1 Repeat MessagePress 2 Play MessagesPress 3 Skip MessagePress 4 Delete MessagePress 5 Stop/Start MessageTable 5: Listening to Your Messages, Options
Answering System OperationUSING YOUR TELEPHONE SYSTEM [www.LifeShield.com][83]Answering System SettingsThe Answering System has factory settings, but may be customized through the menus on your Handset or Console. See Answering System Settings in Table 6. Depending on your preferences, you can customize the settings for each LifeShield phone through the menu on your Handset or Console. Function Setting Description Setting Options Factory Setting Answering System  Turn Answering System on or off. On/Off OffNumber of Rings Set the number of rings before the Answering System picks up the call.  0/2/4 Rings 4 RingsMax Record TimeSet the Answering System maximum record time for calls. The Announce Only setting presents the caller with your greeting, but does not allow their message to be recorded.Announce Only1 Minute4 Minutes4 MinutesToll SaverWhen there are new messages in the Answering System, an incoming call will be answered after 2 rings instead of the configured number of rings to save a toll when retrieving remotely. On/Off OffDirect to Answer Based on Caller ID information and this setting, the Answering System will record the call without the phone ringing. OffNo Caller IDNot in Phone Book AllOffCall Screening Play caller messages as they are being recorded from the Handset and Console.OffHandsetConsoleOffSelect Greeting Select a standard greeting or record a personalized greeting. StandardPersonalized StandardTable 6: Answering System Settings
Answering System OperationUSING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [84]Changing Answering System Settings  To configure the Answering System:1. Press MENU2. Scroll to Phone Setup, press SELECT3. Scroll to Answer System, press SELECT4. Scroll to desired category, press SELECT (Example: Max Record Time)5. Scroll to the desired setting, press SELECT (Example: 1 Min)6. Upon making your selection you will be brought back to the Answering System menu7. Press TALK/END to return to the main display BACK  SELECTIntercomSecurity SetupPhone SetupPhone SetupHandsetAnswer SystemAnswer SystemNumber of RingsMax Record TimeBACK  SELECTMax Record Time1 Min4 MinBACK  SELECTAnswer SystemOn/OffNumber of RingsBACK  SELECT
Answering System OperationUSING YOUR TELEPHONE SYSTEM [www.LifeShield.com][85]Call ScreeningThe Call Screening feature plays incoming call messages over the speaker as they are being recorded. A Handset or Consolecan be selected as the “call screening” device. Only one unit at a time can be the screener. If Call Screening is enabled, the system will flash between presenting “Caller ID” info and “Call Screening” on the display.Pressing the QUIET key at any time during the recording will continue recording without broadcasting over the speaker phone.Pressing the STOP key at any time during the recording will end the call.Enabling Call Screening:1. Press MENU2. Scroll to Phone Setup, press SELECT 3. Scroll to Answer System, press SELECT 4. Scroll to Call Screening, press SELECT QUIET  STOPReady to ArmIncoming Caller NameIncoming Caller NumberQUIET  STOPReady to ArmCall ScreeningAnswer SystemDirect to AnswCall ScreeningBACK  SELECTAnswer SystemDirect to AnswCall ScreeningBACK  SELECTCall ScreeningOffHandset NameBACK  SELECT5. Scroll to desired call screening setting, press SELECT6. Upon making selection you will be brought back to the Answering System Menu7. Press TALK/END to return to the main display
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [86]Answering System OperationIntercomSecurity SetupPhone SetupBACK  SELECTAnswer SystemCall ScreeningSelect GreetingBACK  SELECTSelect GreetingStandardPersonalBACK  SELECTPersonal GreetingNo personal greeting recordedBACK  RECORDPersonal GreetingRecording30 SecondsSTOPPersonal GreetingPlayRerecordAcceptBACK  RECORDPhone SetupHandsetAnswer SystemSelect and Record GreetingThe LifeShield Answering System has a prerecorded greeting or you can record your own greeting. To Select Greeting:1. Press MENU2. Scroll to Phone Setup, press SELECT3. Scroll to Answer System, press SELECT4. Scroll to Select Greeting, press SELECT Standard Greeting5. Scroll to Standard Greeting, press SELECT The greeting will be played Personal Greeting6. Scroll to Personal Greeting, press SELECT 7. If no personal greeting has been recorded, the following display appears: 8. Press RECORD9. Audio beep begins recording time; remaining time counts down10.At the end of your recording press STOP11. Scroll to Play, Rerecord or Accept; press SELECTTo record a personal greeting from the Answering System Operatingmenu follow these steps: 1. Press #key2. Press 8 when prompted3. After tone, begin recording a personalized message4. Press 5to stop recording The greeting will automatically play back at the end of your recording.iThe greeting must be more than 2seconds or it will not be recorded.Scroll to Play, Rerecord or Accept;press SELECT.
Privacy/Do Not Disturb (DND) USING YOUR TELEPHONE SYSTEM [www.LifeShield.com][87]PrivacyEnabling the Privacy feature on your phone system will prevent other phonedevices within your home from listening to your call. To enable Privacy: 1. Press MENU2. Scroll to Phone Setup, press SELECT  IntercomSecurity SetupPhone SetupBACK  SELECT3. Scroll to Privacy, press SELECT  4. Scroll to On, press SELECT 5. This selection will bring you back to the Phone Setup menu6. Press TALK/END to return to the main display Phone SetupAnswer SystemPrivacyBACK  SELECTPrivacyOffOnBACK  SELECTDo Not Disturb (DND)Enabling the Do Not Disturb feature on your phone system will mute thering tones on all incoming calls. To enable DND: 1. Press MENU2. Scroll to Phone Setup, press SELECTIntercomSecurity SetupPhone SetupBACK  SELECT3. Scroll to Do Not Disturb, press SELECT4. Scroll to On, press SELECT 5. This selection will bring you back to the Phone Setup menu6. Press TALK/END to return to the main display Phone SetupPrivacyDo Not DisturbBACK  SELECTDo Not DisturbOffOnBACK  SELECT
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [88]Setting Up an Intercom SessionIntercomConsole 1BACK  SELECTIntercom ToConsle 1ConnectingCANCELIntercom FromHandset 1ANSWERThe Intercom feature allows a 2-way conversation between 2 LifeShield phones (Handset or Console) in your system. TheIntercom is available as long as the receiving phone (Handset or Console) is not in use.Setting Up an Intercom SessionTo establish an Intercom session: On the Calling Phone: 1. Press MENU2. Scroll to Intercom, press SELECT  3. Scroll to the desired Receiving Phone, press SELECT (Example: Console 1)iEither party may end an Intercomsession by selecting the End key. If the requested device is beingused when an Intercom session isstarted, the originating device willshow “Unavailable” on the display and sound an error beep.Example: Calling Phone DisplayExample: Calling Phone DisplayExample: Receiving Phone Display4. Both LifeShield phones will display a message that says Connecting 5. Both LifeShield phones will beep and the dis-play will indicate: Intercom From: (Example: Handset 1)6. Both LifeShield phones indicate an Intercomcall is in progressReady to ArmThu 2/8 11:48aIntcm: Handset 1ENDReady to ArmThu 2/8 11:48aIntcm: Console 1ENDIf the phone rings while an Intercom call is in progressthe Intercom call can continue or the incoming call can beanswered. The display will show Ringing and show Caller ID information, if available.7. To end the Intercom session and answer the call, either user can press TALK/END or SPKR on theHandset or Console
USING YOUR TELEPHONE SYSTEM [www.LifeShield.com][89]Setting Up Room MonitoringThe Room Monitor feature allows you to monitor sounds in another room, such as a nursery. Setting Up Room MonitoringTo set up Room Monitoring:1. With Console in one room (Receiver Phone), place another LifeShield phone (Example: Handset 1) in the room you wouldlike to monitor (Monitored Phone).On the Receiver Phone:2. Press MENU3. Scroll to Room Monitor, press SELECT 4. Scroll to the Monitored Phone, press SELECT (Example: Handset 1). Room MonitorHandset 1BACK  SELECTExample: Receiver Phone Display:Example: Receiver Phone Display:5. This selection will connect the 2 LifeShield phones. The message Connecting appears on the display.Example: Receiver Phone Display Example: Monitored Phone Display6. When the phones are connected, their names appear on each other’s display. RmMon To:Handset 1ConnectingCANCELReady to ArmThu 2/8 11:48aRmMon: Console 1ENDReady to ArmThu 2/8 11:48aRmMon: Handset 1ENDiIf the phone rings, it can be answered from either device bypressing the TALK button on theHandset or Console, or theSPEAKER key on the Handset.A room monitoring session is terminated by pressing the ENDkey on either device. In the Room Monitor mode, 2-way communication is not possible.
USING YOUR TELEPHONE SYSTEM[www.LifeShield.com] [90]Enable Remote Access/Use Remote AccessYou can access your Answering System or security functions from a remote location. The factory default for remote access isOn, but can be disabled through the configuration settings. The Remote Access Menu is voice-prompt driven. Disable Remote AccessTo disable remote access on your Handset or Console:1. Press MENU  2. Scroll to Security Setup, press SELECT3. Enter your Master Code4. Scroll to Remote Access, press SELECT5. Scroll to Off, press SELECT (Example: On)Use Remote Access To access the system:1. Dial your home number and wait for the system to answer2. Select the asterisk button (*) and enter your User Code when the system answers 3. Upon entering a valid User Code the system will announce the state of your Answering and Security systems Example Audio Message:“Sunday 7:15 PM”“2 new messages and 5 old messages”“The system is Armed – Stay”“To play Incoming Message, select 2.”“To enter Security Menu, select 9.”“For Help, select 0.”Answering System Access4. To access the answering system, select 2Security System Access5. To access the security system, select 9The following Security System commands are available: To Arm Stay, select 1To Arm Away, select 2To Disarm or Cancel, select 4To Bypass All Not Ready Sensors, select 5To start the Intercom, select 6(this enables remote intercom into your home)To return to Answering System, select 9For Help, select 0iA touch-tone phone is required forRemote Access entry. If the LifeShield AnsweringSystem is turned off or your tele-phone service provider’s voicemail answers before theLifeShield Answering System,Remote Access will not operate.A Master or Normal User codecan be used for remote access.If the Answering System is on,when the call is answered thesystem will play the selectedGreeting. If the Answering System is off, after 10 rings thesystem will answer and a waiting tone will sound once every 2 seconds. WARNING - Arming your system remotely can lead tofalse alarms if someone athome is not aware that you are arming the system.!
Expand Your SystemSUPPLEMENTAL INFORMATION [www.LifeShield.com][91]Expand Your SystemAdditional components may be added to your system, up to the maximum shown in Table 7.Components Maximum Components Per SystemBase 1*Handsets 6*Consoles 4*Grid Extenders 4*Door Sensors 50Window Sensors 50Siren Detector Sensors 50Motion Sensors 50Smoke Sensors 50Glassbreak Sensors 50Environmental Sensors (Water/Temperature) 50Keychain Remotes  4Cameras 4Table 7: Maximum Number of Devices Supported*The system will support a total combination of 8 Handsets, Consoles or Grid Extenders. The system will support a total combination of 50 Sensors of anykind listed in the table.To purchase additional system components, go to www.LifeShield.com or call LifeShield Customer Support 1-888-392-2044. For instructions on addingadditional components to your system see the Device Guides provided inside your device packages.
GlossarySUPPLEMENTAL INFORMATION[www.LifeShield.com] [92]AlarmThe sound that is heard when your system is armed and a Sensor has been faulted or when the PANIC button has been pressed.Alarm Notification DelayWhen an alarm sounds, a notification signal is sent to the Alarm Monitoring Center after a delay of 30 seconds. The delay provides time for you to cancel a falsealarm.Arming Your SystemArming Your System means turning your system on to secure your premises. Auto AnswerWhen enabled, a call will be active when the Handset is picked up off the Charging Cradle. TALK/END does not need to be pressed.Auto StayWhen the system is armed Away, but you don't leave the house, the system defaults back to armed Stay status. To override this default setting Auto Stay can beset to "No" on LifeShield.com.AWAY (Leaving Home) Arm AWAY when leaving your home. All Sensors are monitored (except those designated as a “Non-Monitored Type”). An audible Exit Delay and Entry Delay issupported.BaseOne of 3 Grid Controllers. The Base provides the system Internet access and phone line backup. Bypassing a SensorBypassing a Sensor allows you to arm your system without monitoring or creating an alarm condition when a Sensor is opened. ChargerThe Charger is provided with, and is used to charge, the Handset.ChimeA Chime is the sound made when a Sensor is opened or closed. Chimes can be turned off globally from both the Handset and Console by pressing the Chime but-ton and entering your User Code.Comm. TestThe communication test verifies alarms can be sent across both the Internet and your phone line to the Alarm Monitoring Center. This is done automatically duringactivation, but should be run periodically to verify communications.ConsoleOne of 3 Grid Controllers. The Console provides full feature display and keypad for operating the system. Direct to AnswerDirect to Answer sends an incoming call directly to the Answering System, rather than answering the call.Disarming Your SystemTurning your security system off. Disarming your system is done by pressing CANCEL/Off on your Handset or Console and then entering your User Code.Display MessagesMessages on the screen of your Handset or Console. Line 1 displays security status messages. Line 2 displays secondary security status messages. Line 3 displays phone status messages.
GlossarySUPPLEMENTAL INFORMATION [www.LifeShield.com][93]Do Not Disturb (DND)Do Not Disturb feature mutes the ring tone on all incoming calls. Entry DelayEntry Delay gives you time to enter your armed home and disarm the system before the alarm sounds. The system beeps during the Entry Delay. INSTANT armingdoes not have an Entry Delay.Event LogsThe system logs all monitored Events that occur on your system, such as alarms sent to LifeShield Central Monitoring. You can view these Events from your Hand-set, Console or LifeShield.com.  Exit DelayThe Exit Delay gives you time to leave your home before the system is armed. INSTANT does not have an Exit Delay.FaultedFaulted occurs when an event a Sensor is monitoring is detected, such as the opening of a door or window.  Grid Controllers (GCs) The wireless grid in your LifeShield Home Security system is created using Grid Controllers (GCs). These include the Base, Console and Grid Extenders. Togetherthey communicate with Sensors to create a blanket of protection for your entire home. Grid ExtenderGrid Extenders are 1 of 3 system Grid Controllers added to your system to fill in wireless coverage not covered by the Base or Console. You can add more than oneGrid Extender to your system. HandsetThe Handset provides mobile control of your security system and comes with a charging cradle and power supply. It is also a full-featured cordless, Wi-Fi friendlydigital telephone. The Handset can be charged by placing it in the charging cradle. Home AlertsHome Alerts are messages regarding important information about your security system. Home Alerts are indicated by an icon on your Handset, accompanied by the Alert light illuminating red. Home ConnectThe Home Connect feature allows you to monitor another home that has a LifeShield Home Security system. Home Connect must be set up on the LifeShield website. You can connect to a Home Connect participant by selecting the CONNCT button on your Console or Handset. Home Connect allows you to arm and disarm another system and receive alarm notifications regarding that system.INSTANTArm Instant when in for the evening and not expecting anyone to enter or leave from your home. There is no Entry or Exit Delay supported and an alarm will soundimmediately upon faulting an armed Sensor. IntercomThe Intercom feature allows 2-way conversations with another Handset or Console in the system. In-TestYou can request your system be put In-Test for up to 24 hours. During this time your system will not be monitored.Keychain RemoteA Keychain Remote allows you to arm your security system from outside your home.
GlossarySUPPLEMENTAL INFORMATION[www.LifeShield.com] [94]LifeShield.comwww.LifeShield.com provides complete control, configuration, and status of your system from any PC or Mac Internet browser.Master CodeOne Master Code is supported, which you entered as part of your activation process. Only the Master Code can be used to change your system settings, such ascreating, editing and deleting other User Codes. Mobile LifeShield mobile.LifeShield.com can be accessed from any web enabled mobile device to arm/disarm, check system status, recent events, and access cameras. Must befirst enabled in www.LifeShield.com under top status panel, Quick Links, Preferences.One Touch ArmingWhen enabled on www.LifeShield.com the system can be armed by pressing and holding Stay, Away, or Instant on the Handset or Console without entering yourUser Code. The factory default is Off.PANIC AlarmA PANIC Alarm generates an alarm and the Alarm Monitoring Center contacts emergency authorities without phone call verification. The PANIC Alarm is generatedby pressing the PANIC button located on the Handset and Console. Phone BookThe built-in phone book can store up to 99 telephone numbers and/or Caller ID messages. PracticeAfter a system is activated, it is in Practice mode for 7 days. Practice mode allows you to learn the system without causing false alarms. During this time you are "Not Monitored" and there will be NO dispatch of authorities.Remote AccessYour LifeShield system allows you to dial in to your home from any cell phone or telephone to arm, disarm or control other aspects of your system.Room MonitorThe Room Monitor allows for monitoring sounds in another room by use of LifeShield Handsets and Consoles.SensorsSensors monitor events and, when detected, report the event back to the LifeShield System. Sensor BracketsThe hardware used when mounting the Sensors.Sensor ExtensionsSensor Extensions are used if your door frame does not provide enough room for mounting the Sensor bracket. Sensor Extensions allow you to place a Sensor inan area up to 18” away where more room is available.Sensor MagnetsMagnets are used with door/window Sensors. Magnets are attached to a door or window, while the Sensor is attached to a door or window frame. STAY Arm Stay while you are at home. A silent Exit Delay and an audible Entry Delay is supported. An audible Exit Delay can be enabled on LifeShield.com. User CodesUser Codes can arm and disarm your system, but cannot access or change your system settings.
General TroubleshootingSUPPLEMENTAL INFORMATION [www.LifeShield.com][95]The table below provides you with a list of typical trouble conditions and how to potentially resolve them.Trouble Indication Trouble Symptom Possible SolutionsOut of Range1) Handset or Console has limited or no functionality. 2) Display indicates “Out of Range”Handset or Console must be within 200 feet of system. Move devices closer to systemuntil “Out of Range” message disappears. No Phone Line/No Dial Tone1) Handset or Console has limitedor no “Phone” functionality (nodial tone)2) Display indicates no phone line3) Trouble beepVerify that a phone line is plugged into one of the existing GCs (Base, Grid Extender orConsole). If not, plug in a phone line.Verify that the phone line from the GCs is plugged into a wall phone jack or phone device (VoIP box). If not, plug in the phone line to the phone jack.Verify that your existing wall jack or phone box (VoIP) is active by verifying you have adial tone on an existing phone. If not, check with your phone service provider.LoBat: <Handset Name>1) Display indicates Handset has reduced range or low battery2) Trouble beepPlace Handset in your Charging Cradle for at least 2 hours to recharge the Handset. LoBat: <Grid ControllerName>(Grid Controller) (GC)Display indicates low battery in thedesignated deviceVerify that the GC has the battery connected. If not, connect the battery.Verify that the GC is plugged into an electrical wall outlet. The Handset or Console display will indicate if there is no power applied to the GC. Plugging in the GC to a liveelectrical wall outlet will recharge the battery.LoBat: <Sensor Name>(Sensor)1) Display indicates Sensor has alow battery2) Trouble beepReplace the battery in the Sensor.NoA/C: <Grid ControllerName>(Grid Controller) (GC)1) Display indicates a Grid Controller has lost AC power 2) Trouble beepVerify that the power supply of the device is plugged into a wall outlet.Verify that the outlet is not controlled by a wall switch.Check the circuit breaker or fuse box and make sure power to the outlet is on. If theoutlet still is not working, contact a qualified electrician for service.
General TroubleshootingSUPPLEMENTAL INFORMATION[www.LifeShield.com] [96]Trouble Indication Trouble Symptom Possible SolutionsLost: <Handset Name>(Handset)1) Display indicates communication has been lost to the Handset2) Trouble beep A handset may have been removed from the system after installation. Removal could mean the battery has been removed from the handset. Verify that the battery is connected. The handset could have been moved out of range from the system. Bring the Handsetback in range. A structural change (interference) in the home may have changed the wireless patternresulting in the Handset being lost. If this interference is unavoidable, move the Handset to a new location.Lost: <Grid ControllerName>(Grid Controller) (GC)1) Display indicates communication has been lost to the Grid Controller2) Trouble beepA GC may have been removed from the system after installation. Removal could meanno power is applied to the GC or the GC has been moved out of range of the system. Verify that the GC has power applied through the battery or electrical outlet. If not,apply power. If you have lost power to your home, the battery should maintain a GCconnection for up to 24 hours. Verify that the GC is within range of the system. If not, move the GC within range. A structural change (interference) in the home may have changed the wireless pattern,resulting in the GC being lost. If this interference is unavoidable, then move the GC to anew location or add an additional GC to your system.Lost: <Sensor Name>(Sensor) 1) Display indicates communication has been lost to a Sensor2) Trouble beepA Sensor may have been removed from the system after installation. Removal couldmean no power is applied to the Sensor (battery dead) or the Sensor and GC havebeen moved out of range of each other. Verify that the Sensor battery is still good by replacing it. Verify that the GC has not been moved. It is possible that one or more GCs have beenmoved and that the Sensor is no longer in the GC coverage range. Move the GC backwithin range or add another GC to your system.A structural change (interference) in the home may have changed the wireless patternresulting in the GC and Sensor not being within range of each other. If this interferenceis unavoidable, then either move the GC to a new location or add an additional GC toyour system.
General TroubleshootingSUPPLEMENTAL INFORMATION [www.LifeShield.com][97]Trouble Indication Trouble Symptom Possible SolutionsNo Internet1) Handset and Console display indicate "No Internet" 2) Unable to obtain weather downloads, or connect to home connect participant The Internet Service Provider may have interrupted service. Verify that you have an Internet connection on your PC. Contact your Internet Service Provider for diagnosticsor information regarding service outages.The Internet cable may not be connected to the Base. Verify the Internet cable is securely connected to the Base. Verify that the router is operating properly (refer to the router instructions).An IP address is required for a device to communicate with the Internet. Your routermay not be providing your Base with an IP address. Scroll to and select Security Setup/Network Mode/Renew DHCP. This should provideyou with a new IP address. If you have DSL service and are located in an area of the country (such as in certainNew England areas) that uses a protocol known as PPOE, check the settings for thePPOE connection. The LifeShield system requires a continuous connection and somePPOE routers may be configured to periodically stop the high-speed data connection. If no IP address is assigned (Example:  0.0.0.0) go to the Network Mode Menu and select address type “Dynamic DHCP.” If Dynamic DHCP is selected, then hit the backbutton, scroll to and select Renew DHCP. You will receive a message “DHCP Succeeded” if the IP address renewed successfully.If DHCP update is not successful, the router may be configured for static addressing.Have the subscriber refer to router’s instruction manual for setting up DHCP address-ing. If the subscriber wants to keep the router set up for static addressing, see the enclosed instruction on how to set up a Static IP address on the LifeShield System.  If an IP address is assigned, go to the Network Mode, scroll to and select Renew DHCP.You will receive a message “DHCP Succeeded” if the IP address renewed successfully.If renewing the IP address was not successful, restart the router. After restarting therouter and all router lights are locked on the router, check the LifeShield system againto see if an IP address has been assigned. Press Menu, scroll to Security Setup, enterin the 4-digit Master Code, scroll to and select Network Mode, scroll to View/Edit, se-lect IP address and verify that an IP address has been assigned.
General TroubleshootingSUPPLEMENTAL INFORMATION[www.LifeShield.com] [98]Trouble Indication Trouble Symptom Possible SolutionsPhone Noise/Static Phone noise or static while talking onthe phoneMove closer to system if beginning to exceed range “>200 feet.” Make sure when using the phone you are not near a microwave oven that is in use.Make sure when using phone you are not in close proximity to another 2.4GHz source or Wi-Fi device (802.11). If you have DSL service, make sure all devices using the telephone line have DSL filters installed.Handset Not Recharging1) LoBat: Handset displayscreen blank2) Console indicates Lost (Handset)Verify that the battery pack is connected properly.Verify that the charging light is illuminated (amber) on the front of the Charging Cradlewhen the Handset is placed in the Cradle. This will indicate that you have the Handsetproperly seated and that you have power to Cradle. If the charging light is not illumi-nated see Charging Cradle Light Not Illuminated.Verify that the contacts on the Base or Charging Cradle are clean. If the outlet is working, allow the battery 24 hours to recharge. If the LowBat conditionpersists, contact LifeShield Customer Support.Charging Cradle Light Not Illuminating Verify that the Handset is properly placed in the Cradle. If the Handset is properly placed in the Charging Cradle, verify that you have powerapplied to the Charging Cradle.  Verify that the power supply is plugged into the Cradle.Verify that the power supply is plugged into the electrical wall outlet.Verify that the electrical wall outlet is not controlled by a switch which is off.Check the circuit breaker or fuse box and make sure power to the outlet is on. If theoutlet is still not working, contact a qualified electrician for service.LifeShield Device Will Not Power UpVerify that the battery pack is installed.Verify that the power supply is connected to the device and plugged into an AC outlet that is not controlled by a switch.Check the circuit breaker or fuse box and make sure power to the outlet is on. If the outlet is still not working, contact a qualified electrician for service.
General TroubleshootingSUPPLEMENTAL INFORMATION [www.LifeShield.com][99]Trouble Indication Trouble Symptom Possible SolutionsKeychain Remote Does NotOperate Properly1) A system Keychain Remotedoes not work2) The system does not respondto the commands of a Keychain RemoteVerify that you are not out of range from a GC (15 feet). Verify that the battery is installed.Verify that you have registered the Keychain Remote and created a User Code for that Keychain Remote.If no blinks or audible beeps occur, replace battery.Relocate or add a GC to a location closer to where the Keychain Remote is normally used.Adding Sensor Fails(During Installation)1) Not able to add Sensor 2) No GCs heard SensorIf your system can not detect a Sensor that you are trying to add, the Handset or Console displays 1 of 2 possible error messages.1. Retry: Press OK. Using the slot provided on the top of the Sensor, lightly pry the Sensoraway from the mounted bracket. Reset Sensor by inserting paperclip into reset hole. Repeat Add Sensor process.2. Replace Sensor Battery: press OK. Repeat Sensor Add process. If this does not work,proceed to Step 3.3. Add New Sensor: Press OK. Remove Sensor. With new Sensor repeat Sensor Addprocess using existing Bracket. If this does not work, proceed to Step 4. 4. Move Grid Controller: Move one of your GCs (Console, Base or Grid Extender) closerto this Sensor mounting location. The most flexible choice for this is the Grid Extender.If this does not work, proceed to Step 5. 5. Add Grid Controller: If you still can not successfully add a Sensor, you may need to add an additional GC.OKSensor Not FoundOKNo GCs Heard SensorIf this does not work, proceed to Step 2.
General TroubleshootingSUPPLEMENTAL INFORMATION[www.LifeShield.com] [100]Trouble Indication Trouble Symptom Possible SolutionsNo “Sensor Open” DisplayNo display indication on Handset orConsole when window or door hasbeen openedVerify that the Sensor is not lost. The system will indicate on the Handset or Consoledisplay if the Sensor is lost. If it is lost, see the Lost Sensor Troubleshooting section. Verify that the Sensor and Magnet are less than ¾” from each other. Verify that the Magnet is not mounted on a steel door. If it is, you may need to add a spacer underneath the Magnet to buffer it from the door or move the Magnet and Sensor closer. Verify that the Sensor was successfully added to the system. If you have not namedyour Sensors, you may need to trip each of your system Sensors to isolate the one inquestion.See the Sensor Installation Troubleshooting section.If situation persists, contact LifeShield Customer Support.No “Sensor Open” Chime  No chime heard when dooror window opensSensor may have stopped communicating and, therefore, is lost. The system will indicate on the Handset or Console display if a Sensor is lost. If a Sensor is lost, seethe Lost Sensor Troubleshooting section. Verify that the Handset or Console display indicates that a Sensor is opened andclosed when the door or window is opened and then closed. If not, see the No SensorOpen Display Troubleshooting section. Verify that the Chime has been turned on from the Handset or Console. If not, selectChime from either the Handset or Console and enter your User Code.Verify that the Chime has been enabled from the LifeShield website for the Sensor inquestion. If not, go to www.LifeShield.com, go to Settings tab, go to the Sensors panel,click on Edit adjacent to the desired Sensor and enable the Chime for that Sensor.
General TroubleshootingSUPPLEMENTAL INFORMATION [www.LifeShield.com][101]Trouble Indication Trouble Symptom Possible SolutionsComm. Test Fails(Telephone Line Fail)Telephone line did not successfullycommunicate with the Alarm Monitor-ing CenterVerify the phone line is not being used by someone else within the home. The displayon the LifeShield phone will indicate Line in Use. If so, rerun test when the line is notbeing used.Verify that one of your GCs has a phone line connected to an active phone jack. If not,connect a phone line to either the Base, Console or Grid Extender. The telephone interface may be improperly wired. Verify the telephone connection isworking by plugging a different telephone into the jack and listening for a dial tone. Ifthere is no dial tone, contact the telephone company or qualified technician.Comm. Test Fails(Internet Fails)Internet line did not successfully communicate with the Alarm Monitor-ing CenterVerify that you have activated your system via www.LifeShield.com. The Handset/Console displays Not Activated, if the system is not yet activated.See the No Internet Troubleshooting section.Not MonitoredVerify that the system has been activated. The display will show Not Activated if it hasnot been activated.Your emergency information may not have been obtained or verified. Call LifeShield Customer Support at 1-888-392-2044. Verify you have not requested that LifeShield Monitoring put the system in Test mode.
System MessagesSUPPLEMENTAL INFORMATION[www.LifeShield.com] [102]Display Messages OverviewThe Console and Handset serve as your primary interface to control, configure and view your LifeShield Home Security system. These devices each have ahigh-resolution digital display with 3 lines of specific message categories, including those shown in the tables that follow.  Primary Security Display MessagesThe following table lists and describes the Primary Security Display Messages of your LifeShield Home Security system.Display Message/States Display DescriptionReady to Arm Message displayed on the Handset and Console when the system is Ready to Arm.Not Ready to ArmMessage displayed when system is Not Ready to Arm due to an open Sensor. The open Sensormust either be closed or bypassed before the system can be armed. The second line of the display indicates which Sensor is open.Armed Stay Message displayed when the system is in Armed-Stay mode. Armed Away Message displayed when the system is in Armed-Away mode. Armed Inst Stay Message displayed when the system is in Armed-Instant mode. Arming Stay Message displayed immediately after you’ve selected the Stay button on either the Handset or Console. Arming Away Message displayed immediately after you’ve selected the Away button on either the Handset or Console. Arming Instant Message displayed immediately after you’ve selected the Instant button on either the Handset or Console.Alarm Message displayed when the system is Alarming.Exit Alarm Message displayed when a Sensor is open and the Exit Time has expired.Table 8: Primary Security Display Messages
System MessagesSUPPLEMENTAL INFORMATION [www.LifeShield.com][103]Secondary Security Display MessagesThe following table lists and describes the Secondary Security Display Messages of your LifeShield Home Security system.Table 9: Secondary Security Display MessagesDisplay Message Display DescriptionNot Monitored   Message displayed when the system is Armed but is not being monitored by the Alarm Monitoring Center. Synchronizing  Message displayed if the system has temporarily lost grid communication and is in the process of reestablishing.Not Activated Message displayed if the system has not been activated.Not Registered Message displayed on a Handset or Console if that device has not been registered into any system. The Handset or Consolecannot perform any functions until it has been registered into a system.Bypass on Message displayed when a Sensor has been bypassed.No Phone Line Message displayed when the system detects that your phone line has been disconnected from one of the GCs. If a phone line isavailable at another GC, the system will reconfigure itself in approximately 10 seconds.No Internet Message displayed when the system has lost communications to the Internet. This can be caused by a network outage by your broadband provider,loss of AC power to your cable or DSL modem, a PPOE problem, loss of power to your router, failure of the router, or a wire disconnection.LoBat: Device Name:Message displayed when a device has a low battery condition. If the device is a Handset, place the Handset on a Base or Charger. If the device is a Base, Console, or Grid Extender, make sure that the battery is connected and AC power is available to charge thebattery in the device. If the device is a Sensor or Keychain Remote, the battery is not rechargeable and must be replaced.Sensor Name Open Message displayed when Sensor is faulted (open).NoA/C: Device Name: Message displayed when a device has lost AC power.Lost Device: Device Name:Message displayed when the system has lost communications with one of the devices in the system. The device may have lostpower or been moved out of wireless range of the system. During a system reset, this message may be displayed temporarilywhile the system is reconfiguring itself.Day, Date and Time Example: Thurs. 12/203:05pThe time and date will be displayed when there are no system messages to display.
System MessagesSUPPLEMENTAL INFORMATION[www.LifeShield.com] [104]Table 10: Telephone Display Status MessagesTelephone Display Status MessagesThe following table lists and describes the Telephone Display Status Messages of your LifeShield Home Security system.Display Message Display DescriptionCalls: 0  Msg: 0 Calls: The number of new calls. Msg: The number of messages.Line in Use Message displayed on the LifeShield phones that are not in usewhen one of the other phones in your home is being used. Out of Range Message displayed if you are out of rangeof the LifeShield phone base and try to make a call on your Handset.Ringing Message displayed when there is an incoming call prior to either you picking up the call or the Caller ID being engaged. (Caller ID may be available from your phone service provider.)Call ScreeningMessage displayed during a call if you have activated Call Screening on your telephone. During Call Screening, incoming callsare sent to the Answering System. While the call is being recorded, it is presented to you on the speaker phone. Your phone hasCall Screening deactivated as the factory setting. You can activate it through the Menus on your phone. Talk 1:23:45 Message displayed when you are actively talking on a LifeShield Phone. The running duration of the call is also displayed.Spkr 1:23:45 Message displayed when you are actively talking on a LifeShield Phone (Handset Only) and put the call on the Speaker. The running duration of the call is also displayed.Muted 1:23:45 Message displayed when you are actively talking on a LifeShield Phone and place the call on Mute. The running duration of the call is also displayed. Mute is activated by selecting the Mute button on the Handset.Call on Hold Message displayed when you are talking on a LifeShield phone and have selected to put the caller on hold.Privacy ActiveMessage displayed if you have activated Privacy on your phone system. If you are talking on the phone, another family memberwill not be able to join the call from another phone when Privacy is activated. Your phone system has Privacy deactivated as thefactory setting out of the box. It can be activated through the menus on your phone.Do Not DisturbMessage displayed when you have the Do Not Disturb feature activated on your phone system. The LifeShield phone ring will bemuted when activated. Your phone system has Do Not Disturb deactivated as the default factory setting out of the box. It can beactivated through the menus on your phone.Paging Message displayed when you attempt to use the LifeShield phone to page another LifeShield phone. Unavailable Message displayed when you attempt to use the LifeShield phone’s intercom feature and the other LifeShield phone you are trying to reach is unavailable.
Precautions & Warnings/WarrantySUPPLEMENTAL INFORMATION [www.LifeShield.com][105]FCC InformationFCC Part 15 This device complies with Part 15 of the FCC Rules.  Operation is subject to the following two con-ditions:  (1) This device may not cause harmful interference, and (2) this device must accept anyinterference received, including interference that may cause undesired operation.CAUTION:Changes and modifications to this product not expressly approved by LifeShield, Inc. could void notonly the user’s authority to operate this device, but also the limited warranty. Note:This equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules.  These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation.  This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with the instructions,may cause harmful interference to radio communications.  However, there is no guarantee that in-terference will not occur in a particular installation.  If this equipment does cause harmful interfer-ence to radio or television reception, which can be determined by turning the equipment off and on,the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the radio or television receiving antenna• Reorient or relocate and increase the separation between the LifeShield equipment andradio or television receiver• Connect the LifeShield equipment into an outlet on a circuit different from that to which theradio or television receiver is connected• Consult the dealer or an experienced radio/TV technician for helpThe antenna used with this product must be installed to provide a separation distance of at least20 cm from all persons and must not be co-located or operating in conjunction with any other an-tenna or transmitter.This equipment should be serviced only by Lifeshield, Inc. or its authorized agents.FCC Part 68This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.On the equipment there is a label that contains, among other information, a product identifier in theformat US:AAAEQ##TXXXX.  If requested, this number must be provided to the telephone company.A plug and jack used to connect this equipment to the premises wiring and telephone networkmust comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.Registration No.:  Found on the bottom of the unit.The Ringer Equivalence Number (REN) for this is used to determine the number of devices that maybe connected to a telephone line.  Excessive RENs on a telephone line may result in the devices notringing in response to an incoming call.  In most but not all areas, the sum of RENs should not ex-ceed five (5.0).  To be certain of the number of devices that may be connected to a line, as deter-mined by the total RENs, contact the local telephone company.  For products approved after July23, 2001, the REN for this product is part of the product identifier that has the formatUS:AAAEQ##TXXXX.  The digits represented by ## are the REN without a decimal point (e.g., 03 is aREN of 0.3).If this equipment causes harm to the telephone network, the telephone company will notify you inadvance that a temporary discontinuance of service may be required.  But if advance notice isn’tpractical, the telephone company will notify you as soon as possible.  Also, you will be advised ofyour right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or proceduresthat could affect the operation of the equipment.  If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.If trouble is experienced with this equipment, for repair or warranty information, please contact LifeShield, Inc. at 1-888-392-2044 or support@LifeShield.com.  If the equipment is causing harmto the telephone network, the telephone company may request that you disconnect the equipmentuntil the problem is resolved. Connection to a party line service is subject to state tariffs.  Contact the state public utility commis-sion, public service commission or corporation commission for information.You must not connect your phone to:• Coin-operated systems• Most electronic key telephone systemsIf your home has separate wired alarm equipment connected to the telephone line at the sametime LifeShield equipment is installed, ensure the installation of both sets of equipment do not interfere with one another.  If you have questions about what will disable the equipment, consultyour telephone company or a qualified installer.CAUTION:To ensure proper operation, this equipment must be installed according to the enclosed installationinstructions.  To verify that the equipment is operating properly and can successfully report analarm, this equipment must be tested immediately after installation, and periodically thereafter, according to the enclosed test instructions.CAUTION:This equipment cannot report an alarm over the telephone line when other non-LifeShield equipment (telephone, answering system, computer modem, etc.) connected to the same line is inuse.INDUSTRY CANADATerminal EquipmentNotice:  This equipment meets the applicable Industry Canada Terminal Equipment TechnicalSpecifications.  This is confirmed by the registration number.  The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformityindicating that Industry Canada technical specifications were met.  It does not imply that IndustryCanada approved this equipment.Notice: The REN for this terminal equipment is marked on the equipment itself.  The REN assignedto each terminal equipment provides an indication of the maximum number of terminals allowed tobe connected to a telephone interface.  The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devicesnot exceed five.Radio EquipmentThe term “IC:” before the radio certification number only signifies that Industry Canada technicalspecifications were met.
Precautions & Warnings/WarrantySUPPLEMENTAL INFORMATION[www.LifeShield.com] [106]Operation is subject to the following two conditions: (1) this device may not cause interference, and(2) this device must accept any interference, including interference that may cause undesired operation of the device.  Privacy of communications may not be ensured when using this tele-phone. Telephone Line JacksThere are two types of jacks:Modular Jack – Most phone equipment available now uses modular jacks.  Phone cords are fittedwith a molded plastic connector which plugs into this type of jack.  If you do not have modularjacks, contact your local telephone company for information about their installation.Hardwired Jack – Some equipment is wired directly to a phone jack, and these types of installations require a modular jack converter.  This type of installation is not difficult; however, youshould contact your telephone supply store for advice about the proper adapter or converter foryour particular situation.Connecting the Telephone CordsCAUTION! Consider these safety guidelines before connecting the telephone cords:  • Never install telephone wiring during a lightning storm.• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected.• Use caution when installing or modifying telephone lines.Battery WarningRechargeable Nickel-Metal-Hydride Batteries Must Be Recycled or Disposed of Properly. Do not mutilate the battery pack. Do not dispose of the battery pack in a fire due to risk of explosion.   LIFESHIELD LIMITED WARRANTY FOR PRODUCTS AND ACCESSORIES PURCHASED IN THE UNITED STATES OR CANADAWHAT IS COVERED UNDER THIS WARRANTYSubject to the limitations and exclusions contained below, LifeShield, Inc. (“LifeShield”) warrantsthe LifeShield-branded (including all embedded software) sold by LifeShield for use with theLifeShield Home Security system (the “Products”) to be free from defects in materials and workmanship under normal consumer usage and in accordance with the accompanying instruc-tions and documentation, for the period(s) set forth below. This warranty extends only to the firstconsumer purchaser, and is not transferable. LifeShield, at its option, will at no charge repair, replace or refund the purchase price of any Products that do not conform to this limited warranty.We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products or partsand we may retain all replaced Products or parts. No data added to your Products, including but notlimited to component names and system preferences, will be reinstalled. This limited warranty isthe consumer’s exclusive remedy, and applies to new Products purchased by consumers in theUnited States or Canada, which are accompanied by this written warranty.PRODUCTS COVERED/LENGTH OF COVERAGE (the “Warranty Period”)New Products: One (1) year from the date of purchase by the first consumer purchaser of the Product.Products That Are Repaired or Replaced.The balance of the original warranty or for ninety (90) days from the date returned to the consumer,whichever expires later.Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity andbatteries that leak are covered by this limited warranty.HOW TO OBTAIN WARRANTY SERVICE OR OTHER INFORMATION To obtain service or information, please call:LifeShield Customer Service at: 1-888-392-2044Or email us at: support@LifeShield.comYou will receive instructions on how to ship the Products, at your expense, to a LifeShield Authorized Repair Center. To obtain service, you must include:a) a copy of your receipt, bill of sale or other comparable proof of purchase;b) a written description of the problem;c) the complete physical address of the location where the system was installed;and most importantly:d) your address and telephone number;e) the “Return Merchandise Authorization” or “RMA” number that LifeShield provides to youWHAT IS NOT COVERED (EXCLUSIONS)Normal Wear and Tear. Periodic repair and replacement of parts due to normal wear and tear areexcluded from coverage.Ornamental Decorations. Ornamental decorations, such as emblems and graphics and otherdecorative elements, are excluded from coverage.Abuse & Misuse. Defects or damage that result from the following are excluded from coverage:a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the Product;b) contact with moisture, liquids, water, rain, extreme humidity, heavy perspiration ormakeup, sand, dirt or the like, food, or proximity to or exposure to heat or cold, fire, flood,or lightning; c) other acts which are inconsistent with the instructions and documentation that accompanythe Products; andd) use of the Products with any system other than the LifeShield Home Security system.  Use of Non-LifeShield Products and Accessories. Defects or damage that result from the useof Non-LifeShield branded or certified products, accessories, software or other peripheral equip-ment are excluded from coverage, including without limitation defects or damage to Products thatresult from such use are excluded from coverage.  Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, ormodification in any way by someone other than LifeShield, or its authorized agents, are excludedfrom coverage.Altered Products. Products with the following characteristics are excluded from coverage:a) serial numbers or date tags that have been removed, altered or obliterated;b) broken seals or Products that show evidence of tampering;c) mismatched board serial numbers; ord) nonconforming or non-LifeShield housings, antennas, or parts.
Precautions & Warnings/WarrantySUPPLEMENTAL INFORMATION [www.LifeShield.com][107]Communication Services. Defects, damages, or the failure of Products due to any communica-tion service or signal not provided directly by LifeShield is excluded from coverage.Out of Warranty Products. Defects or damages reported to LifeShield after the Warranty Periodare excluded from coverage.Other Exclusions and Limitations ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATIONTO THE TERM OF THIS EXPRESSED WARRANTY.  THE REPAIR OR REPLACEMENT AS PROVIDEDUNDER THIS EXPRESS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY OF THE CONSUMER, AND LIFESHIELD’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER, AND IS PROVIDED INLIEU OF ALL OTHER  WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL LIFESHIELD BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR DAMAGESIN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE DAMAGES, OR FORANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OFANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNEC-TION WITH THE USE OF OR THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SOFTWARE TOTHE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.SOME STATES AND JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR A LIMITATION ON THE DURATION OF IMPLIEDWARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THATVARY FROM STATE TO STATE OR FROM ONE JURISDICTION TO ANOTHER.This warranty gives you specific legal rights, and you may also have other rights that vary fromstate to state or from one jurisdiction to another.© LifeShield, Inc., 2010. Rev 3/2010.Protected by US patents and patents pending.7 629 880, 7 532 114 7,511,614, 7,495,544, 7,283,048, 7,202,789, 7,119,658, 7,091,827,7,084,756, 7,079,034, 7,079,020, 7,057,512, 7,053,764, 7,042,353, 7,023,341, 7,019,639,6,888,459, D538,797, D534,519, D534,146LifeShield Home Security© 2010 LifeShield, Inc. All rights reserved. LifeShield is a registered trademark and LifeShieldHome Security is a trademark of LifeShield, Inc.© 1998-2010 The OpenSSL Project. All rights reserved.Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:1. Redistributions of source code must retain the above copyright notice, this list of conditionsand the following disclaimer.2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials providedwith the distribution.3.  All advertising materials mentioning features or use of this software must display the follow-ing acknowledgment: “This product includes software developed by the OpenSSL Project foruse in the OpenSSL Toolkit. (http://www.openssl.org/)”4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or pro-mote products derived from this software without prior written permission. For written per-mission, please contact openssl-core@openssl.org.5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" ap-pear in their names without prior written permission of the OpenSSL Project.6. Redistributions of any form whatsoever must retain the following acknowledgment: “Thisproduct includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit(http://www.openssl.org/)”THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.  IN NO EVENTSHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITEDTO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; ORBUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER INCONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Contact InformationSUPPLEMENTAL INFORMATION[www.LifeShield.com] [108]Website: www.LifeShield.comMail: LifeShield, Inc. Customer Support770 Township Line Road, Suite 350Yardley, PA 19067Phone: 1-888-392-2044E-mail: support@LifeShield.com
IndexSUPPLEMENTAL INFORMATION [www.LifeShield.com][109]f = page number of corresponding figuret = page number of corresponding tableAAccess (home connect system), 63Accidental alarms, 7Account tab. See Home Connect.Activate/deactivate a notification, 67Activating chime (handset/console), 57Adding sensor (troubleshooting), 99Advanced arming, 50Alarm, 102definition, 92notification delay, 54panic, 55sirens sound, 54Alarm notification delay, 54definition, 92Alarm notification example (LifeShield.com), 66ALERTSconsole, 43handset, 45home, 68Answering systemcall screening, 85changing settings, 84display message, 104digital recording, 81enable, 81features, 81greetingspersonal greeting, 86select/record, 86standard greeting, 86listening to messages, 82tmenu, 85message alerts, 81options, 82remote message retrieval, 81settings, 83ttoll saver, 81ARM, 46Armed alarm LED, 43away, 102inst. stay, 102stay, 102Armed status LED. See Base.Armingadvanced, 50away, 102instant, 102one-touch, 50stay, 102Arming your system, 48–50definition, 92handset/console, 49LifeShield.com, 49Arm modes, 48summary, 47tAuto answer, 77definition, 92on, 73Auto stay, 50definition, 92AWAY, leaving home, 48console, 43definition, 92handset, 45BBack-up communications, 1Base, 1, 9-10controls/functions, 42definition, 92front view, 42fillustration, 1fpage button, location, 42fBatterycompartment, 44safety, iiBypassing sensorsclosed sensors, 51definition, 92open sensors, 51Bypass on, display message, 103CCalldisplay message, 104receiving, 72redialing, 76Caller ID, 72Call on hold, display message, 104Call screening. See Answering system.Call waiting, 74Camera, 38Cancel false alarm, 7CANCEL/OFFconsole, 43handset, 43keychain remote, 46panic alarm, cancel (handset/console), 55Central monitoring, 7site profile, 7, 8fpassword, 8Changing phone settings, 77Charger. See Handset/charger.definition, 92Charging cradle light (troubleshooting), 98CHIME, 43, 45activating, 57Chime, 57definition, 92Chime key, 57fComm Testdefinition, 92fails, Internet, 101fails, Tele fail, 101Componentslist, 91maximum per system, 91Configuration, event network/log, 62CONNCT, 3f, 43Console, 1f, 4f, 14-18controls/functions, 43definition, 92front view, 43fmenu navigation tools, 4fConsole telephone, controls/features, 70fContact information, 108Courtesy contacts, LifeShield.com, 8fCreating/editing user codes. See User codes.DData entry, 4Delaysentry, 53exit, 52tones/alarms, 54Delete soft key, 4Deleting recent calls, 76Digital phone system, 2Digital telephone system, 69Direct to answer, 83definition, 92Disable dispatch, 7DISARM, keychain remote, 46Disarming Your System, 49–50definition, 92Dispatch information, LifeShield.com, 8fDisplay contrast, 77Display information, 3Display messages, 72definition, 92overview, 102Displays and menus, 3–4console menu navigation tools, 4fhandset menu navigation tools, 3f
IndexSUPPLEMENTAL INFORMATION[www.LifeShield.com] [110]Distinctive ring tone, 80DND. See Do Not Disturb.Do Not Disturb (DND), 87definition, 93display message, 104EEarpiecehandset, 45volume, 74Editing systems setting screen (LifeShield.com), 61fElectrical plug, 44Enable answering system. See Answering system.Enabling/disablinggrid controller chime (LifeShield.com), 57keychain remote, 56panic alarm key, 56sensor chime (LifeShield.com), 57Ending calls, 73Entry delay, 49, 53–54definition, 93editing delays, 53editing tones/alarms, 54Event Log (handset/console), 62definition, 93Event Notification Setup, 65–66receiving, 65–66Exit alarm, 102Exit delay, 50, 54–55definition, 93editing tones/alarms, 54FFalse Alarms. See Accidental Alarms.Faulted, definition, 93Features, 2Flash, 74GGC. See Grid Controller.Generating a panic alarm (keychain remote), 55Glassbreak sensor, 33, 47fGrid controller (GC), 1chime, enabling/disabling, 57definition, 93exit/entry delay tone settings, 53t, 54Grid extender, 1, 19-20controls/functions, 42definition, 93illustration, 1ffront view, 44fmounting tab, 44HHandset, 11-13arming/disarming with, 49arm security keys, 48fcharger, 1fcontrols/functions, 45definition, 93earpiece, 45, 71front view, 45fheadset jack, 45, 71icons, 3menu navigation tools, 3fnot recharging (troubleshooting), 98panic key, 55 phone controls and functions, 71Headset jack, handset, 45Home Alert (LifeShield.com)definition, 93illustration, 67fin box, 67Home Connectaccess level, 63controlling, 63definition, 93home connect tab, 6invite, 63system, 63IIGNORE, 72INSTANTconsole, 43definition, 93handset, 45Instant stay, staying home (night time), 48Intercomdefinition, 93session setup, 89In-Test, definition, 93KKey beeps, 77Keychain remote, 25-26away, 46controls/functions, 46definition, 93enabling/disabling, 56front view, 46fillustration, 1fpanic, 46press indicator, 46removal (LifeShield.com), 60troubleshooting, 99Key lock, 77Keys, numeric (data entry), 4Key on handset, 81fLLifeShield.com (web site), 5courtesy contacts, 8fdefinition, 94dispatch information, 8fhome connectinvitation acceptance, 64finvite, 63fparticipant, to invite, 63tab, 6f, 63fmonitoring site profile, 8fscreenscreate/edit user code screen, 59fgrid controller screen—edit chime enabled, 57fgrid controller screen—edit panic enabled, 56fsensors screen—edit chime enabled, 57fsensors screen—entry delay, 53fstatus dashboard, 5fuser code screen, 59fsystem arming buttons, 49tabs (web site), 5faccount tab, 6fhome connect tab, 6f, 63fsecurity tab, 5fsettings tab, 5fLifeShield home security platform, features, 2LifeShield sensor, 47fsensor status, 51fLifeShield system, 50device (troubleshooting), 98settings screen, 50fone-touch arming, 50edit system settings, 52fhome alerts, 65remote access, 90web access, 5LifeShield telephone system, features, 72Line in use, display message, 104Lost, troubleshootinggrid controller, 96handset, 96sensor, 96Low battery (Lo Bat)device name, display message, 103troubleshootinggrid controller, 95handset,95sensor, 95
IndexSUPPLEMENTAL INFORMATION [www.LifeShield.com][111]MMain console display, 3f, 4fMain handset display, 3f, 4fMaster code, 58definition, 94remote access, 90Max record time, answering system, 83Maximum, supported devices, 91tMENU, 4function, 70Menu information, 3Message LEDconsole, 43, 70handset, 45, 71Messages. See Answering system.Mobile LifeShielddefinition, 94Monitored. See Central monitoring.Monitoringpassword, 8site profile, 7f, 8fMotion Sensor, 32, 47fMounting tab (grid extender), 44Multiple entry options, 78MUTEconsole, 43handset, 45Mutedisplay message, 104microphone, 75Mute buttonconsole, 70handset, 71NNetwork configurations, 62No A/C, grid controller, 95No dial tone (troubleshooting), 95No Internetdisplay message, 103troubleshooting, 97No phone linedisplay message, 103troubleshooting, 95No “sensor open” chime (troubleshooting), 100No “sensor open” display (troubleshooting), 100Normal user codes, 58remote access, 90Not activated, display message, 103Not monitoreddisplay message, 103troubleshooting, 101Not ready to arm, 51, 102Not registered, display message, 103Notification, 65–67activate/deactivate, 67editing/removing, 67setup (LifeShield.com), 65Number of rings, answering system, 83OOne-touch arming, 50definition, 94OFF, to cancel/disarm (keychain remote), 46Out of range, 76display message, 104troubleshooting, 95Overview, 1PPAGE. See Base.console, 43, 70Paging, 75display message, 104Panic alarm, 55definition, 94Panic alarm key, enable/disable, 56PANIC (button)console, 43handset, 45Panic enabled, edit, 56Panic guard, 45Password, 8Performance considerations, 1Phone features, handset, 71fjack, 44noise/static (troubleshooting), 98number, 78settings, changing, 77setup, 77Phone book, 76–80addition, 78, 79calling, 79definition, 94editing/deleting, 79features, 78operations, 78PHNBK function, 70summary view, 80viewing/calling, 79Phone setup menu, 87Placing a call on hold, 74Placing calls, 73Power outage, 62Practice. See Central Monitoring.definition, 94Precautions, 105–107Primary security display messages, 102tPrivacy, 87privacy active, display message, 104RReady to arm, 102Receiving calls, 72Redialing, 76Registrationbutton, 44LED, 44Remote accessanswering system, 90definition, 94enable/disable, 90security system, 90use, 90Retrieving home alertshandset/console, 68LifeShield.com, 68Ring tones, 77Ringer volume, 77Ringingdisplay message, 104Room monitordefinition, 94setting up, 89SSafety instructions, iiSaving calls, 76Scroll buttons, 3f, 4f, 43console, 4f, 43, 70handset, 3f, 71location, 74fSecondary Securitydisplay messages, 103Security system commands, 90Security tab notification setup (LifeShield.com), 65Select greeting. See Answering system.Sensor, 21-24bypassing, 51controls/functions, 47definition, 94door, 47glassbreak, 47magnet, 1fmotion, 47smoke, 47window, 47Sensor brackets, definition, 94
IndexSUPPLEMENTAL INFORMATION[www.LifeShield.com] [112]Sensor chime, enabling/disabling, 57Sensor extensions, definition, 94Sensor magnets, definition, 94Sensor open chime (troubleshooting), 100Sensor open display (troubleshooting), 100Settings, edit and entry delay tones, 54tSiren detector, 27-31Smoke Sensor, 34, 47, 47fSoft key, 3f, 4fconsole, 43, 70handset, 45, 71 labels, 3f, 4fSpeakerdisplay message, 104volume, 74Speed dial, 78SPKR button (handset), 45, 71Status LED, 46STAYconsole, 43definition, 94keychain remote, 46handset, 45Staying home (day time), 48Suppressing trouble sounds, 61Synchronizing, display message, 103System armed, 49fSystem arming buttons, 49fcomponents, 1fexpansion, 91messages, 104TTalk, display message, 104TALK/ENDon console, 43, 70on handset, 73fTelephone cords, connecting, 106Telephone display status messages, 104tTelephone systemdisplays, 72features, 72key commands, 82settings, 77Toll saver, answering system, 83Top-level menu hierarchy, 4fTroubleshooting, 95–101UUnavailable, display message, 104Updates, weather, 68User codes, 58creating/editing, 58–60definition, 94master codes, 58normal user codes, 58VViewing recent calls, 75WWarnings/warranty, 105–107Water and temperature sensor, 35-37Weather updates, 68WEATHR, 3
NotesSUPPLEMENTAL INFORMATION [www.LifeShield.com][113]
NotesSUPPLEMENTAL INFORMATION[www.InGridHome.com] [114]
© 2010 LifeShield Inc. All rights reserved. LifeShield is a registered trademark of LifeShield Inc.

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