LITE ON TECHNOLOGY MS2061 Wireless Mouse User Manual Getting Started

Lite-on Technology Corp. Wireless Mouse Getting Started

Contents

User Manual

Getting Started
Copyright and LicenseThe only warranties for Hewlett-Packard productsand services are set forth in the express statementsaccompanying such products and services.Nothing herein should be construed as constitutingan additional warranty. HP shall not be liable fortechnical or editorial errors or omissions containedherein.HP assumes no responsibility for the use orreliability of its software on equipment that is notfurnished by HP.This document contains proprietary informationthat is protected by copyright. No part of thisdocument may be photocopied, reproduced, ortranslated to another language without the priorwritten consent of HP.Hewlett-Packard CompanyP.O. Box 4010Cupertino, CA 95015-4010USACopyright © 2000–2009 Hewlett-PackardDevelopment Company, L.P.This product incorporates copyright protectiontechnology that is protected by U.S. patents andother intellectual property rights. Use of thiscopyright protection technology must beauthorized by Macrovision, and is intended forhome and other limited viewing uses only unlessotherwise authorized by Macrovision. Reverseengineering or disassembly is prohibited.Microsoft and Windows 7 are U.S. registeredtrademarks of Microsoft Corporation. TheWindows logo and Windows 7 are trademarks orregistered trademarks of Microsoft Corporation inthe United States and/or other countries/regions.HP supports lawful use of technology and does notendorse or encourage the use of our products forpurposes other than those permitted by copyrightlaw.The information in this document is subject tochange without notice.Understanding hard disk drive spaceThe hard disk drive on the Hewlett-Packard andCompaq computers with the Microsoft® Windowsoperating system preinstalled may appear to besmaller than the size stated in the productspecifications, in the documentation, or on thebox. Hard disk drives are described andadvertised by manufacturers in terms of decimal(base 10) capacity. Microsoft Windows and otherprograms, such as FDISK, use the binary (base 2)numbering system.In decimal notation, one megabyte (MB) is equalto 1,000,000 bytes, and one gigabyte (GB) isequal to 1,000,000,000 bytes. In the binarynumbering system, one megabyte is equal to1,048,576 bytes, and one gigabyte is equal to1,073,741,824 bytes. Because of the differentmeasuring systems, you may see a differencebetween the size reported by Microsoft Windowsand the size advertised. The storage capacity ofthe hard disk drive is as advertised.Microsoft Windows reports smaller capacity in theWindows Explorer tool and in the computerwindow because it shows information about onepartition on the hard disk drive at a time. One ofthe partitions contains the System Recoveryinformation.
Table of contents1 Getting information2 Setting up your computerProtecting your computer ......................................................................... 3Guidelines for installing software and hardware devices ............................. 4Connecting to the Internet ........................................................................ 4Transferring files and settings to your new computer ................................... 53 Troubleshooting and maintenanceComputer does not start .......................................................................... 5Power ................................................................................................... 6Display (monitor) .................................................................................... 6Keyboard and mouse (with cable) ............................................................ 7Keyboard and mouse (wireless) ............................................................... 8Speakers and sound ............................................................................... 9Internet access ..................................................................................... 10Software troubleshooting ....................................................................... 11Maintenance ....................................................................................... 14System Recovery .................................................................................. 16Recovery discs ..................................................................................... 18ENWW iii
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1 Getting informationType of information Where to find●Set up your computer. Setup poster included with your computer.●See how-to videos about usingthe features of your computer.Visit www.hp.com/supportvideos (English only)●Use the computer.●Connect to the Internet.●Recover factory settings.Getting Started (this guide)●Learn how to use theMicrosoft® Windows® 7operating system.●Find Windows 7 passwordinformation.●Troubleshoot the most commoncomputer hardware andsoftware issues.●Find links to driver updates.●Read frequently askedquestions.Help and SupportClick the Start button, and then click Help and Support or visitwww.hp.com/go/win7.Windows 7 troubleshooting tools1. Click the Start button, click Control Panel, and then click Systemand Security.2. Under Action Center, click Find and fix problems(troubleshooting).●Find electronic user guides andspecifications for yourcomputer model.●Order parts and find additionaltroubleshooting help.HP Support Web site: www.hp.com/support●Upgrade or replacecomponents of your computer.Upgrading and Servicing GuideClick the Start button, click All Programs, and then click User Guides.If the guide is not available there, visit www.hp.com/support●Find computer warrantyinformation.●Get technical support.Limited Warranty and Support Guide or the Warranty and SupportInformation included with your computer. ●Get up-to-date information andhelp from the Windowscommunity.www.hp.com/support/consumer-forum●Connect to a TV. Watching and Recording TVClick the Start button, click All Programs, and then click User Guides.If the guide is not available there, visit www.hp.com/supportENWW 1
Type of information Where to find●Get special utilities forcomputer owners.PC Help & Tools folderClick the Start button, click All Programs, and then click PC Help &Tools.●Maintain your computer. HP Support Assistant — Maintains your computer performance and resolveproblems faster by using automated updates, onboard diagnostics, andguided assistance.Click the Start button, click All Programs, click HP, and then clickHP Support Assistant.●Find ergonomic information. Safety & Comfort GuideClick the Start button, click All Programs, and then click User Guidesor visit www.hp.com/ergo.WARNING!To reduce the risk of electrical shock or damage to your equipment: Place the computer in alocation away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire orelectrocution.WARNING!Do not disable the power cord grounding plug. Plug the power cord in a grounded (earthed)outlet that is easily accessible at all times.WARNING!Disconnect power from the equipment by unplugging the power cord from the electrical outlet.WARNING!The power supply is preset for the country/region in which you purchased your computer. If youmove, check the voltage requirements for your new location before plugging the computer into an AC power outlet.WARNING!To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVDdrives.NOTE:Some features might not be available on systems that are shipped without a version of MicrosoftWindows.2 Chapter 2 Setting up your computer ENWW
2 Setting up your computer❑Follow the steps on the setup poster included with your computer.❑Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or whereit can be stepped on or damaged by placing furniture on it.❑Connect all power cords from the monitor, computer, and accessories to a power surge protection device thatis specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. Ifthe computer has a television tuner, or a modem or telephone connection, protect the computer by using surgeprotection with these signal inputs as well. Connect the television cable or the telephone line cord to the surgeprotection device, and then connect the device to the computer.❑Download and install operating system updates.❑Look in the computer box for additional printed details or updates.❑Read the Safety and Regulatory Information document in the User Guides folder.❑Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electricaland mechanical safety information. Click the Start button, click All Programs, and then click UserGuides or visit www.hp.com/ergo.Protecting your computerComputer risk Computer featureUnauthorized use of thecomputer or user accountUser passwordA password is a group of characters that you choose to secure computerinformation.Unauthorized access to SetupUtility, BIOS settings, and othersystem identificationinformationAdministrator passwordComputer viruses Antivirus softwareThe free trial antivirus software that is preinstalled on your computer can detect mostviruses, remove them, and, in most cases, repair damage caused by viruses. Forprotection against new viruses beyond the trial period, purchase an extendedupdate service.Unauthorized access to dataand ongoing threats to thecomputerFirewall software●Windows 7 includes firewall software preinstalled on the computer.●The antivirus software, which is preinstalled on the computer, includes firewallsoftware. Windows 7 critical security updatesMicrosoft continually updates the Windows 7 operating system.ENWW Protecting your computer 3
NOTE:Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.Guidelines for installing software and hardwaredevicesAfter you complete the initial computer setup, you might want to install additional software programs or hardwaredevices. Check the operating system, memory, and other requirements listed before purchasing new software orhardware for your computer. Follow the software manufacturer's directions to install the new software.NOTE:Use only licensed original software. Installing copied software could result in an unstable installation,infect the computer with a virus, or be illegal.Connecting to the InternetSteps to connect to the Internet:1. Connect the hardware (might be sold separately).◦For a modem, connect to a telephone line (DSL) or cable line and to your computer.◦For a wired network connection, connect an Ethernet cable to the computer and to a network router orLAN device.◦For a wireless network connection, use a wireless router with the computer to connect to a WLAN with anInternet connection.2. Get Internet service.◦Sign up with an ISP. If you already have an account with an ISP, skip this step and follow the instructionsprovided by the ISP.◦If you did not set up the computer for Internet service during the initial setup, do so now by using OnlineServices:a. Click the Start button, click All Programs, click Online Services, and then click Get Online.b. Follow the onscreen instructions to select an ISP and set up Internet service.NOTE:Online Services provides a list of ISPs; however, you might choose another ISP or transferan existing account to this computer. To transfer existing accounts, follow the instructions providedby the ISP.3. Using your Internet connection through your ISP, open a Web browser and browse the Internet.NOTE:If you have issues connecting to the Internet, see Internet access on page 10.4 Chapter 2 Setting up your computer ENWW
Transferring files and settings to your new computerYou can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and externalhard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select modelsonly), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computerto the new computer. The Easy Transfer Cable is a USB cable designed specifically to connect two computers and towork with the Windows Easy Transfer software.NOTE: The Easy Transfer Cable is sold separately. A standard USB cable does not work.To transfer your files and settings:1. Click the Start button, type Windows Easy Transfer into the Start Search box, and then click WindowsEasy Transfer.2. Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your files to your new computer.NOTE:Some features might not be available on systems that are shipped without a version of MicrosoftWindows.3 Troubleshooting and maintenanceRefer to the documentation provided by the product manufacturer for information about peripheral-specific problems,such as issues with a monitor or a printer. The following tables present some issues you might encounter whileinstalling, starting up, or using your computer and possible solutions.For more information or for additional troubleshooting options, see Getting information on page 1.Computer does not startSymptom Possible solutionError message:Hard disk driveerror.Contact Support.Computer will notturn on or start.Ensure that the cables connecting the computer to the external power source are plugged inproperly. When the cables connecting the computer to the external power source are pluggedin properly, and the wall outlet is functioning, the green power supply light on the back of thecomputer should be on; if it is not, contact Support. If the display (monitor) is blank, the monitor might not be properly connected. Connect themonitor to the computer, plug it in, and turn it on. See Display (monitor) on page 6.ENWW Transferring files and settings to your new computer 5
Symptom Possible solution Test the wall outlet by connecting a different electrical device to it.Computer seems tobe locked up and isnot responding.Use the Windows Task Manager to close any programs not responding, or restart the computer:1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.2. Click Start Task Manager.3. Select the program that is not responding, and then click End Task. If closing programs does not work, restart the computer:1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.2. Click the Arrow button next to the red Shut Down button, and then click Restart.Or, press and hold the On button on the computer for 5 or more seconds to turn off thecomputer, and then press the On button to restart the computer.PowerSymptom Possible solutionError message:Invalid system diskor Non-System diskor Disk error.When drive activity stops, remove the disc and press the spacebar on the keyboard. Thecomputer should start up.Computer does notturn off when theOn button ispressed.Press and hold the On button until the computer turns off. Check Power Settings.Computer shutsdownautomatically.●The computer might be in an exceedingly hot environment. Let it cool down.●Ensure that computer air vents are not blocked and that the internal fan is running — seeKeeping the computer free of dust, dirt, and heat on page 15. (Your computer mightnot have an internal fan.)Display (monitor)Symptom Possible solutionScreen is blank,and monitor powerlight is not lit.Reconnect the power plug to the back of the monitor and to the wall outlet. Press the On button on the monitor.6 Chapter 3 Troubleshooting and maintenance ENWW
Symptom Possible solutionScreen is blank. Press the space bar on the keyboard or move the mouse to make the screen display visibleagain. Press the Sleep button (select models only), or the Esc key on the keyboard, to resume fromSleep mode. Press the On button to turn on the computer. Inspect the monitor video connector for bent pins:●If any of the pins are bent, replace the monitor connector cable.●If no pins are bent, reconnect the monitor connector cable to the computer.Images on thescreen are toolarge or too small,or the images arefuzzy.Adjust the monitor resolution setting in Windows 7:1. Click the Start button, and then click Control Panel.2. Under Appearance and Personalization, click Adjust Screen Resolution.3. Adjust resolution as necessary, and then click Apply.NOTE:In addition to the information listed here, also refer to the documentation that came with your monitor.Keyboard and mouse (with cable)Symptom Possible solutionKeyboardcommands andtyping are notrecognized by thecomputer.Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of yourcomputer, and then restart your computer.Mouse (with cable)does not work or isnot detected.Unplug and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable,and then restart the computer.Cursor does notmove using thearrow keys on thenumber keypad.Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the numberkeypad can be used.ENWW Keyboard and mouse (with cable) 7
Symptom Possible solutionCursor does notrespond to mousemovement.Use the keyboard to save changes in all open programs, and then restart your computer:1. Press the Alt+Tab keys simultaneously to navigate to an open program.2. Press the Ctrl+S key simultaneously to save your changes in the selected program (Ctrl+S is the keyboard shortcut for Save on most—not all—programs).3. Repeat step 1 and step 2 to save changes in all open programs.4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboardsimultaneously to display the Windows Start menu.5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select ShutDown, and then press Enter.6. After the shutdown is complete, unplug and reconnect the mouse connector to the backof your computer, and then restart your computer.Cursor respondsslowly, moves onlyvertically orhorizontally, ordoes not tracksmoothly.For a mouse with a roller ball:●Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate itcounterclockwise), remove the ball, and clean it by using a damp, lint-free cloth (notpaper). Also clean the rollers on which the ball moves.●Use a mouse pad or other rough surface under the mouse. For an optical mouse:●Clean the optical mouse: Gently wipe the light sensor lens on the bottom of the mouse byusing a lint-free cloth (not paper).●Use a mouse pad, white sheet of paper, or other less reflective surface under the mouse.Keyboard and mouse (wireless)Symptom Possible solutionWirelesskeyboard ormouse doesnot work or isnot detected.●Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver,approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initialsetup or for re-synchronization.●Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.Click the left mouse button to reactivate it.●Replace the batteries in the keyboard and mouse.●Re-synchronize the keyboard and mouse to the receiver using the following steps.8 Chapter 3 Troubleshooting and maintenance ENWW
Symptom Possible solution The receiver, wireless keyboard, and wireless mouse shown in the following illustrations areexamples; your models might vary. IMPORTANT: During these steps, place the wireless keyboardand wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, andaway from interference from other devices. 1. Unplug the receiver from a USB connector on the computer, and then reconnect it. Yourcomputer model might have a connector dedicated to the receiver. If you have a choice, usea USB connector on the front of the computer.2. Check that the mouse is on (A), and push and hold the Connect button (B) on the undersideof the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. Thereceiver connection session times out after 60 seconds. To ensure that the connection wasestablished, and that the receiver did not time out instead, move the mouse and check forresponse on the screen.OffOnConnectAB3. After the mouse connection is established, continue by using the steps that follow to repeat theprocedure for the keyboard.4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 secondsuntil the LED on the receiver lights or stops flashing.CSpeakers and soundSymptom Possible solutionVolume is verylow orunsatisfactory.Ensure that you connected the speakers to the Audio Out (lime green) connector on the back ofthe computer. (Additional audio connectors are used for multiple-channel speakers.) Detachednon-powered speakers (speakers without a separate power source, such as batteries or a powercord) do not produce satisfactory sound. Replace the non-powered speakers with poweredspeakers.ENWW Speakers and sound 9
Symptom Possible solutionNo sound isproduced.For Windows 7:1. Click the Start button, click Control Panel, click Action Center, and then clickTroubleshooting.2. Under Hardware and Sound, click Troubleshoot and audio playback. If you use an HDMI connector on the graphics card (select models only) to connect your monitorto the computer, you should also connect analog speakers to the computer Audio Line Outconnector if you want to hear sound during the initial setup of the computer. Refer to the SetupPoster to connect analog speakers. If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjustvolume. Use the front-panel buttons to enter the onscreen display (OSD) and ensure that audio isenabled and that the volume is set appropriately. Ensure that you connected powered (active) speakers and that they are turned on. Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakersare connected to an audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Unplug headphones if they are connected to your computer (or speaker system).Internet accessSymptom Possible solutionInternet programsdo not startautomatically.Log in to your ISP, and start the desired program.I cannot connect tothe Internet.For Windows 7:1. Click the Start button, click Control Panel, click Action Center, and then clickTroubleshooting.2. Under Network and Internet, click Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computermight have a dial-up modem and an Ethernet network adapter (also called a network interfacecard, or NIC). A modem uses a standard telephone cable, whereas the network adapter usesa network cable, to connect to a local area network (LAN). Do not connect a telephone cableto the network adapter, and do not plug a network cable into a telephone service line; doingso might damage the network adapter.10 Chapter 3 Troubleshooting and maintenance ENWW
Symptom Possible solution Run the wireless setup wizard:1. Click the Start button, click Control Panel, click Network and Internet, and thenclick Network and Sharing Center.2. In the Network and Sharing Center window, click Set up a connection ornetwork to open the wizard, and then follow the onscreen instructions. If your system has an external antenna, try to move the antenna to a better position. If theantenna is internal, try to move the computer. Try to connect again later, or contact your Internet service provider (ISP) for assistance.Software troubleshootingSome software repairs are as simple as restarting your computer, and others require performing a System Recoveryfrom files on your hard disk drive.To repair software problems, try these methods:●Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.●Update the drivers (see Updating drivers on page 12).●Use Microsoft System Restore (see Microsoft System Restore on page 12) — Restore your computer to aconfiguration that was in use before the software was installed.●Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallationon page 13) — Restores the software (if it came with the product) or hardware driver to factory defaults.●System Recovery (see System Recovery on page 16) — Erase and reformat the hard disk drive, and thenreinstall the operating system, programs, and drivers. This erases all data files you have created.ENWW Software troubleshooting 11
Updating driversA driver is a software program that enables your computer to communicate with an attached device, such as a printer,hard disk drive, mouse, or keyboard.Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new onedoes not solve your problem:1. Click the Start button.2. Type Device Manager into the Start Search box, and then click Device Manager to open the DeviceManager window.3. Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives).4. Double-click the specific item (for example, HP DVD Writer 640b).5. Click the Driver tab.6. To update a driver, click Update Driver, and then follow the onscreen instructions.Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the onscreen instructions.Microsoft System RestoreIf you have a problem that might be due to software that was installed on your computer, use System Restore to returnthe computer to a previous restore point. You can also set restore points manually.NOTE:Always use this System Restore procedure before you use the System Recovery program.NOTE:Some features might not be available on systems that are shipped without a version of MicrosoftWindows.To start a System Restore:1. Close all open programs.2. Click the Start button, right-click Computer, and then click Properties.3. Click System protection, System Restore, click Next, and then follow the onscreen instructions.12 Chapter 3 Troubleshooting and maintenance ENWW
To add restore points manually:1. Close all open programs.2. Click the Start button, right-click Computer, click Properties, and then click System protection.3. Under Protection Settings, select the disk for which you want to create a restore point.4. Click Create, and then follow the onscreen instructions.Software program and hardware driver reinstallationIf any of your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using theRecovery Manager program (select models only).NOTE:Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDsincluded in the computer box. Reinstall these programs directly from the CDs or DVDs.Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available fromwhere you initially installed it (for example, discs or the Internet). Or check to be sure that the program is in the listof programs you can reinstall from the Recovery Manager.NOTE:Some features might not be available on systems that are shipped without a version of MicrosoftWindows.To check the list of installable programs in the Recovery Manager:1. Click the Start button, All Programs, Recovery Manager, and then click Recovery Manager. Ifprompted, click Yes to allow the program to continue.2. Under I need help immediately, click Software Program Reinstallation.3. Click Next at the Welcome screen. A list of programs opens. Check whether your program is there.To uninstall a program:1. Close all software programs and folders.2. Uninstall the damaged program:a. Click the Start button, and then click Control Panel.b. Under Programs, click Uninstall a program.c. Select the program you want to remove, and then click Uninstall.d. Click Yes if you want to continue with the uninstall process.ENWW Software troubleshooting 13
To reinstall a program using the Recovery Manager:1. Click the Start button, click All Programs, click Recovery Manager, and then click RecoveryManager.2. Click Software Program Reinstallation, and then click Next at the Welcome screen.3. Choose the program you want to install, click Next, and follow the onscreen instructions.4. When you have finished reinstalling, restart the computer. Do not skip this last step. You must restart thecomputer after recovering software programs or hardware drivers.MaintenanceIt is important that you perform simple maintenance of your computer to ensure that it works at peak performance.Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary filesthat accumulate and slow down your system. Also, check for programs you no longer needand uninstall them.Defragmentation Run Disk Defragmenter to keep your hard disk in good condition and improve systemperformance. Frequently performing this task does not harm your system.Virus scan Perform a full virus scan every week to catch viruses that might have slipped throughunnoticed. Most antivirus products have a scheduling feature to keep track of thisautomatically.Monthly Hardware cleanup Thoroughly clean the inside and outside of your computer.Software updates Use Windows Updates to fix operating system bugs and improve performance. Also, besure to check for driver updates for your hardware and new versions of your favoriteprograms.Windows Update Run Windows Update monthly to install updates.Hard disk diagnostic Sometimes a failing hard disk can be caught beforehand by using Hard Disk Diagnostic.Yearly System Recovery In time, your system might still get bogged down, depending on the computer usage. UseSystem Recovery to wipe your Windows operating system installation clean, restoring it tothe original configuration when you first started your system. Make a backup ofimportant data files before proceeding with a System Recovery. See SystemRecovery on page 16 for further details.14 Chapter 3 Troubleshooting and maintenance ENWW
As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create (or “burn”)backup discs of important information, including personal files, e-mail messages, and Website bookmarks. You can also move data to an external hard disk drive.Keeping the computer free of dust, dirt, and heatKeeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and other particles canbuild up, creating a blanket effect; as a result, components can overheat, or, in the case of the keyboard and mouse,not work smoothly and effectively. Check your system once a month for visible signs of dust and debris, and clean itabout once every three months. Visit www.hp.com/support for additional cleaning instructions.Cleaning the computer vents Air vents keep the computer and monitor cool. Keep these vents clean by using a small,battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates therisk of electric shock.)1. Vacuum the vents on the computer case and the monitor case.2. Remove any debris that has accumulated in and around the computer connectors(for example, the Ethernet and USB connectors).Cleaning the computer andmonitorFollow these steps to clean the computer and monitor:1. Unplug the power to the computer and the monitor.2. To clean the monitor screen, use a clean, dry cloth. Do not use water on themonitor screen. For more thorough cleaning, use a clean cloth and antistaticscreen cleaner.3. Use a clean, dry cloth to dust the computer case and the monitor case.NOTE:To remove sticker residue or a spill on the computer or monitor case,use isopropyl (rubbing) alcohol and a lint-free cloth.Cleaning the keyboard andmouseWhen cleaning the keyboard keys, use a low setting on a battery-powered vacuumcleaner, to avoid removing key caps and springs.1. Vacuum between the keys of the keyboard and along the grooves.2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on thekeyboard keys and along its edges.3. Wipe the body of the mouse and the mouse cord by using cleaning wipes. If you have a roller-ball mouse, clean the ball and rollers inside:1. Turn the mouse upside down, and rotate the ball-cover ring counterclockwise toremove the ring and release the roller ball.2. Rinse the roller ball with soap and warm water.3. Clean the rollers inside the mouse with a cotton swab dampened with isopropyl(rubbing) alcohol.4. After the roller ball and rollers are completely dry, replace the ball and ball-coverring.ENWW Maintenance 15
System RecoverySystem Recovery completely erases and reformats the hard disk drive, deleting all data files you have created, andthen reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was notinstalled on the computer at the factory. This includes software that came on media included in the computer accessorybox, and any software programs you installed after purchase.NOTE:Always use the System Restore procedure before you use the System Recovery program — see MicrosoftSystem Restore on page 12.NOTE:Some features might not be available on systems that are shipped without a version of MicrosoftWindows.You must choose one of the following methods to perform a System Recovery:●Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive. The recoveryimage is a file that contains a copy of the original factory-shipped software. To perform a System Recovery froma recovery image, see System Recovery from the Windows 7 Start Menu on page 16.NOTE:The recovery image uses a portion of the hard disk drive that cannot be used for data storage.●Recovery Discs — Run the System Recovery from a set of recovery discs that you create from files stored on yourhard disk drive or purchased separately. To create recovery discs, see Recovery discs on page 18.System Recovery optionsYou should attempt a System Recovery in the following order:1. Through the hard disk drive, from the Windows 7 Start menu.2. Through the hard disk drive, by pressing the F11 key on the keyboard during system startup.3. Through recovery discs that you create.4. Through recovery discs purchased from HP Support. To purchase recovery discs, visit www.hp.com/support.System Recovery from the Windows 7 Start MenuCAUTION:System Recovery deletes all data and programs you created or installed. Back up any importantdata to a removable disc.16 Chapter 3 Troubleshooting and maintenance ENWW
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery.1. Turn off the computer.2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.3. Turn on the computer.4. Click the Start button, click All Programs, click Recovery Manager, and then click RecoveryManager. If prompted, click Yes to allow the program to continue.5. Under I need help immediately, click System Recovery.6. Select Yes, and then click Next. Your computer restarts.NOTE:If your system does not detect a recovery partition, it prompts you to insert a recovery disc. Insertthe disc, select Yes, and then click Next to restart the computer and run Recovery Manager from the recoverydisc. Under I need help immediately, click System Recovery, and then continue with step 7 below.Insert the next system-recovery disc when prompted.7. If you are prompted to back up your files, and you have not done so, select Back up your files first(recommended), and then click Next. Otherwise, select Recover without backing up your files, andthen click Next.8. System Recovery begins. After System Recovery is complete, click Finish to restart the computer.9. Complete the registration process, and wait until you see the desktop.10. Turn off the computer, reconnect all peripheral devices, and turn the computer back on.System Recovery at system startupCAUTION:System Recovery deletes all data and programs you created or installed. Back up any importantdata to a removable disc.If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery.1. Turn off the computer. If necessary, press and hold the On button until the computer turns off.2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.3. Press the On button to turn on the computer.4. As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your keyboarduntil the Windows is Loading Files… message appears on the screen.5. Under I need help immediately, click System Recovery.6. If you are prompted to back up your files, and you have not done so, select Back up your files first(recommended), and then click Next. Otherwise, select Recover without backing up your files, andthen click Next.7. System Recovery begins. After System Recovery is complete, click Finish to restart the computer.8. Complete the registration process, and wait until you see the desktop.9. Turn off the computer, reconnect all peripheral devices, and turn the computer back on.ENWW System Recovery 17
System Recovery from recovery discsCAUTION:System Recovery deletes all data and programs you created or installed. Back up any importantdata to a removable disc.To create recovery discs, see Recovery discs on page 18.To perform a System Recovery using recovery discs:1. If the computer is working, create a backup DVD containing all the data files you want to save, and then removethe backup disc from the drive tray.2. Insert recovery disc #1 into the DVD drive tray, and close the tray.3. If the computer works, click the Start button, click the Arrow button next to Shut Down, and then click ShutDown. Or, if the computer is not responding, press and hold the On button for approximately 5 seconds, oruntil the computer turns off.4. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.5. Press the On button to turn on the computer. If you are prompted to choose between running System Recoveryfrom disc or from hard drive, select Run program from disc, and then click Next.6. Under I need help immediately, click Factory Reset.7. If you are prompted to back up your files, and you have not done so, select Back up your files first(recommended), and then click Next. Otherwise, select Recover without backing up your files, andthen click Next.8. If you are prompted to insert the next recovery disc, do so.9. When the Recovery Manager is finished, remove all recovery discs from the system.10. Click Finish to restart the computer.Recovery discsYou should create a set of recovery discs from the recovery image stored on your hard disk drive. This image containsthe operating system and software program files that were originally installed on your computer at the factory. Youcan create only one set of recovery discs for your computer, and the discs can be used only with this computer. Storethe recovery discs in a safe place.NOTE:Some features might not be available on systems that are shipped without a version of MicrosoftWindows.18 Chapter 3 Troubleshooting and maintenance ENWW
Choosing recovery discs●To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD+R or DVD-R discs.NOTE:You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DLdiscs to create recovery discs.●Use high-quality discs to create your set of recovery discs. It is normal for discs to be rejected if they are notdefect-free. You will be prompted to insert a new blank disc to try again.●The number of discs in the recovery-disc set depends on your computer model (typically 1–3 DVD discs). TheRecovery Disc Creator program tells you the specific number of blank discs needed to make the set.NOTE: The process of creating recovery discs takes some time to verify that the information written on thedisc is correct. You can quit the process at any time. The next time you run the program, it resumes where it leftoff.Creating recovery discsTo create recovery discs:1. Close all open programs.2. Click the Start button, click All Programs, click Recovery Manager, and then click Recovery DiscCreation. If prompted, click Yes to allow the program to continue.3. Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2).ENWW Recovery discs 19
Printed in*517215-004**517215-004*517215-004The power to make a changeThank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest touse computers in the world. HP also designed this product with the environment in mind.But to reduce its impact even further, we need your help.Let’s work together to make a change.How you can help What we doRecycle your old computer.Disposing of electronic waste responsibly has beenan HP priority for more than 20 years. If thiscomputer is a replacement for an older computeryou no longer need, go towww.hp.com/go/recycle to find out if HP can help you dispose of your old computer withminimum impact on the planet.We design with the environment in mind.While we want you to enjoy this computer for manyyears to come, we recognize that you will eventuallydispose of it. We have designed it so it can be easilydismantled and recycled as much as possible. Thepackaging that came with your computer is alsodesigned for maximum recyclability.Don't use a screen saver.Screen savers can prevent your HP computer fromgoing to sleep and thereby waste power. Screensavers can also reduce the life of your monitor byincreasing the number of hours the LCD backlight ison.We design to be more energy efficient.This computer has HP Power Management Technology,which can reduce computer energy use up to 45%compared to computers without power management.HP computers keep energy needs to a minimum, savingyou money and reducing your carbon footprint.Don't disable the power settings.The power management tools on this computer areset to minimize energy use without impactingperformance. Please do not disable them.We design our products to use better and fewermaterials.Ensuring the health of you, your family, and our planetis a key priority at HP. We are committed to using thesafest materials in the production of this and all our otherproducts.

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