LINKSYS HGA5S-4 Wireless-G PCI Adapter User Manual Book

LINKSYS LLC Wireless-G PCI Adapter Book

Contents

Users Manual Part 2

26Appendix A: TroubleshootingCommon Problems and SolutionsWireless-G PCI AdapterAppendix A: TroubleshootingThis appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G PCI Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.Common Problems and Solutions1. The Wireless-G PCI Adapter does not work properly.• Reinsert the Wireless-G PCI Adapter into your PC’s PCI slot.• Right click on My Computer and select Properties. Select the device manager and click on the Network Adapter. You will find the Wireless-G PCI Adapter if it is installed successfully. If you see the yellow exclamation mark, the resources are conflicting. You will see the status of the Wireless-G PCI Adapter. If there is a yellow question mark, please check the following:• Make sure that your PC has a free IRQ (Interrupt ReQuest, a hardware interrupt on a PC.) • Make sure that you have inserted the right adapter and installed the proper driver.If the Wireless-G PCI Adapter does not function after attempting the above steps, remove the adapter and do the following:• Uninstall the driver software from your PC.• Restart your PC and repeat the hardware and software installation as specified in this User Guide.2. I cannot communicate with the other computers linked via Ethernet in the Infrastructure configuration.• Make sure that the PC to which the Wireless-G PCI Adapter is associated is powered on.• Make sure that your Wireless-G PCI Adapter is configured on the same channel and with the same security options as with the other computers in the Infrastructure configuration.
27Appendix A: TroubleshootingFrequently Asked QuestionsWireless-G PCI AdapterFrequently Asked QuestionsCan I run an application from a remote computer over the wireless network?This will depend on whether or not the application is designed to be used over a network. Consult the application’s user guide to determine if it supports operation over a network.Can I play computer games with other members of the wireless network?Yes, as long as the game supports multiple players over a LAN (local area network). Refer to the game’s user guide for more information.What is the IEEE 802.11b standard?It is one of the IEEE standards for wireless networks. The 802.11b standard allows wireless networking hardware from different manufacturers to communicate, provided that the hardware complies with the 802.11b standard. The 802.11b standard states a maximum data transfer rate of 11Mbps and an operating frequency of 2.4GHz.What IEEE 802.11b features are supported?The product supports the following IEEE 802.11b functions: • CSMA/CA plus Acknowledge protocol • Multi-Channel Roaming • Automatic Rate Selection • RTS/CTS feature • Fragmentation • Power Management What is ad-hoc mode?When a wireless network is set to ad-hoc mode, the wireless-equipped computers are configured to communicate directly with each other. The ad-hoc wireless network will not communicate with any wired network. What is infrastructure mode?When a wireless network is set to infrastructure mode, the wireless network is configured to communicate with a wired network through a wireless access point.What is roaming?Roaming is the ability of a portable computer user to communicate continuously while moving freely throughout an area greater than that covered by a single access point. Before using the roaming function, the workstation must make sure that it is the same channel number with the access point of dedicated coverage area. To achieve true seamless connectivity, the wireless LAN must incorporate a number of different functions. Each node and access point, for example, must always acknowledge receipt of each message. Each node must
28Appendix A: TroubleshootingFrequently Asked QuestionsWireless-G PCI Adaptermaintain contact with the wireless network even when not actually transmitting data. Achieving these functions simultaneously requires a dynamic RF networking technology that links access points and nodes. In such a system, the user’s end node undertakes a search for the best possible access to the system. First, it evaluates such factors as signal strength and quality, as well as the message load currently being carried by each access point and the distance of each access point to the wired backbone. Based on that information, the node next selects the right access point and registers its address. Communications between end node and host computer can then be transmitted up and down the backbone.As the user moves on, the end node’s RF transmitter regularly checks the system to determine whether it is in touch with the original access point or whether it should seek a new one. When a node no longer receives acknowledgment from its original access point, it undertakes a new search. Upon finding a new access point, it then re-registers, and the communication process continues.What is ISM band?The FCC and their counterparts outside of the U.S. have set aside bandwidth for unlicensed use in the ISM (Industrial, Scientific and Medical) band. Spectrum in the vicinity of 2.4 GHz, in particular, is being made available worldwide. This presents a truly revolutionary opportunity to place convenient high-speed wireless capabilities in the hands of users around the globe. What is Spread Spectrum?Spread Spectrum technology is a wideband radio frequency technique developed by the military for use in reliable, secure, mission-critical communications systems. It is designed to trade off bandwidth efficiency for reliability, integrity, and security. In other words, more bandwidth is consumed than in the case of narrowband transmission, but the trade-off produces a signal that is, in effect, louder and thus easier to detect, provided that the receiver knows the parameters of the spread-spectrum signal being broadcast. If a receiver is not tuned to the right frequency, a spread-spectrum signal looks like background noise. There are two main alternatives, Direct Sequence Spread Spectrum (DSSS) and Frequency Hopping Spread Spectrum (FHSS).What is DSSS? What is FHSS? And what are their differences?Frequency-Hopping Spread-Spectrum (FHSS) uses a narrowband carrier that changes frequency in a pattern that is known to both transmitter and receiver. Properly synchronized, the net effect is to maintain a single logical channel. To an unintended receiver, FHSS appears to be short-duration impulse noise. Direct-Sequence Spread-Spectrum (DSSS) generates a redundant bit pattern for each bit to be transmitted. This bit pattern is called a chip (or chipping code). The longer the chip, the greater the probability that the original data can be recovered. Even if one or more bits in the chip are damaged during transmission, statistical techniques embedded in the radio can recover the original data without the need for retransmission. To an unintended receiver, DSSS appears as low power wideband noise and is rejected (ignored) by most narrowband receivers.
29Appendix A: TroubleshootingFrequently Asked QuestionsWireless-G PCI AdapterWould the information be intercepted while transmitting on air?The Adapter features two-fold protection in security. On the hardware side, as with Direct Sequence Spread Spectrum technology, it has the inherent security feature of scrambling. On the software side, the Adapter offers the encryption function (WEP) to enhance security and access control.What is WEP?WEP is Wired Equivalent Privacy, a data privacy mechanism based on a shared key algorithm, as described in the IEEE 802.11 standard.
30Appendix B: Wireless SecuritySecurity PrecautionsWireless-G PCI AdapterAppendix B: Wireless SecurityLinksys wants to make wireless networking as safe and easy for you as possible. The current generation of Linksys products provide several network security features, but they require specific action on your part for implementation. So, keep the following in mind whenever you are setting up or using your wireless network.Security PrecautionsThe following is a complete list of security precautions to take (at least steps 1 through 5 should be followed):1. Change the default SSID. 2. Disable SSID Broadcast. 3. Change the default password for the Administrator account. 4. Enable MAC Address Filtering. 5. Change the SSID periodically. 6. Use the highest encryption algorithm possible. Use WPA if it is available. Please note that this may reduce your network performance. 7. Change the WEP encryption keys periodically. Security Threats Facing Wireless Networks Wireless networks are easy to find. Hackers know that in order to join a wireless network, wireless networking products first listen for “beacon messages”. These messages can be easily decrypted and contain much of the network’s information, such as the network’s SSID (Service Set Identifier). Here are the steps you can take:Change the administrator’s password regularly. With every wireless networking device you use, keep in mind that network settings (SSID, WEP keys, etc.) are stored in its firmware. Your network administrator is the only person who can change network settings. If a hacker gets a hold of the administrator’s password, he, too, can change those settings. So, make it harder for a hacker to get that information. Change the administrator’s password regularly.SSID. There are several things to keep in mind about the SSID: Note: Some of these security features are available only through the network router or access point. Refer to the router or access point’s documentation for more information.
31Appendix B: Wireless SecuritySecurity Threats Facing Wireless NetworksWireless-G PCI Adapter1. Disable Broadcast 2. Make it unique 3. Change it often Most wireless networking devices will give you the option of broadcasting the SSID. While this option may be more convenient, it allows anyone to log into your wireless network. This includes hackers. So, don’t broadcast the SSID.Wireless networking products come with a default SSID set by the factory. (The Linksys default SSID is “linksys”.) Hackers know these defaults and can check these against your network. Change your SSID to something unique and not something related to your company or the networking products you use.Change your SSID regularly so that any hackers who have gained access to your wireless network will have to start from the beginning in trying to break in.MAC Addresses. Enable MAC Address filtering. MAC Address filtering will allow you to provide access to only those wireless nodes with certain MAC Addresses. This makes it harder for a hacker to access your network with a random MAC Address. WEP Encryption. Wired Equivalent Privacy (WEP) is often looked upon as a cure-all for wireless security concerns. This is overstating WEP’s ability. Again, this can only provide enough security to make a hacker’s job more difficult.There are several ways that WEP can be maximized:1. Use the highest level of encryption possible 2. Use “Shared Key” authentication3. Change your WEP key regularly WPA. Wi-Fi Protected Access (WPA) is the newest and best available standard in Wi-Fi security. Three modes are available: Radius-PSK, WPA Radius, and Radius. Radius-PSK gives you a choice of two encryption methods: TKIP (Temporal Key Integrity Protocol), which utilizes a stronger encryption method and incorporates Message Integrity Code (MIC) to provide protection against hackers, and AES (Advanced Encryption System), which utilizes a symmetric 128-Bit block data encryption. WPA RADIUS offers two encryption methods, TKIP and AES, with dynamic encryption keys. RADIUS (Remote Authentication Dial-In User Service) utilizes a RADIUS server for authentication. Important: Always remember that each device in your wireless network MUST use the same encryption method and encryption key or your wireless network will not function properly.
32Appendix B: Wireless SecuritySecurity Threats Facing Wireless NetworksWireless-G PCI AdapterWPA-PSK. If you do not have a RADIUS server, Select the type of algorithm, TKIP or AES, and enter a password in the Passphrase field of 8-63 characters.WPA RADIUS. WPA used in coordination with a RADIUS server. (This should only be used when a RADIUS server is connected to the Router or other device.) WPA Radius offers two encryption methods, TKIP and AES, with dynamic encryption keys. RADIUS. WEP used in coordination with a RADIUS server. (This should only be used when a RADIUS server is connected to the Router or other device.) Implementing encryption may have a negative impact on your network’s performance, but if you are transmitting sensitive data over your network, encryption should be used. These security recommendations should help keep your mind at ease while you are enjoying the most flexible and convenient technology Linksys has to offer.
33Appendix C: Windows HelpWireless-G PCI AdapterAppendix C: Windows HelpAll wireless products require Microsoft Windows. Windows is the most used operating system in the world and comes with many features that help make networking easier. These features can be accessed through Windows Help and are described in this appendix.TCP/IPBefore a computer can communicate with an access point or wireless router, TCP/IP must be enabled. TCP/IP is a set of instructions, or protocol, all PCs follow to communicate over a network. This is true for wireless networks as well. Your PCs will not be able to utilize wireless networking without having TCP/IP enabled. Windows Help provides complete instructions on enabling TCP/IP.Shared ResourcesIf you wish to share printers, folder, or files over your network, Windows Help provides complete instructions on utilizing shared resources.Network Neighborhood/My Network PlacesOther PCs on your network will appear under Network Neighborhood or My Network Places (depending upon the version of Windows you're running). Windows Help provides complete instructions on adding PCs to your network.
34Appendix D: GlossaryWireless-G PCI AdapterAppendix D: Glossary802.11b - An IEEE wireless networking standard that specifies a maximum data transfer rate of 11Mbps and an operating frequency of 2.4GHz.802.11g - An IEEE wireless networking standard that specifies a maximum data transfer rate of 54Mbps, an operating frequency of 2.4GHz, and backward compatibility with 802.11b devices.Access Point - A device that allows wireless-equipped computers and other devices to communicate with a wired network. Also used to expand the range of a wireless network.Adapter - A device that adds network functionality to your PC.Ad-hoc - A group of wireless devices communicating directly with each other (peer-to-peer) without the use of an access point.AES (Advanced Encryption Standard) - A method that uses up to 256-bit key encryption to secure data.Backbone - The part of a network that connects most of the systems and networks together, and handles the most data.Bandwidth - The transmission capacity of a given device or network.Bit - A binary digit.Byte - A unit of data that is usually eight bits long.CSMA/CA (Carrier Sense Multiple Access/Collision Avoidance) - A method of data transfer that is used to prevent data collisions.CTS (Clear To Send) - A signal sent by a wireless device, signifying that it is ready to receive data.Default Gateway - A device that forwards Internet traffic from your local area network.DHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows administrators to assign temporary IP addresses to network computers by "leasing" an IP address to a user for a limited amount of time, instead of assigning permanent IP addresses.DNS (Domain Name Server) - The IP address of your ISP's server, which translates the names of websites into IP addresses.
35Appendix D: GlossaryWireless-G PCI AdapterDomain - A specific name for a network of computers.DSSS (Direct-Sequence Spread-Spectrum) - Frequency transmission with a redundant bit pattern resulting in a lower probability of information being lost in transit.Encryption - Encoding data transmitted in a network. Fragmentation -Breaking a packet into smaller units when transmitting over a network medium that cannot support the original size of the packet. Gateway - A device that interconnects networks with different, incompatible communications protocols. Hardware - The physical aspect of computers, telecommunications, and other information technology devices.IEEE (The Institute of Electrical and Electronics Engineers) - An independent institute that develops networking standards.Infrastructure - A wireless network that is bridged to a wired network via an access point.IP (Internet Protocol) - A protocol used to send data over a network.IP Address - The address used to identify a computer or device on a network.ISM band - Radio bandwidth utilized in wireless transmissions.ISP (Internet Service Provider) - A company that provides access to the Internet. LAN - The computers and networking products that make up your local network.MAC (Media Access Control) Address - The unique address that a manufacturer assigns to each networking device. Mbps (MegaBits Per Second) - One million bits per second; a unit of measurement for data transmission.Network - A series of computers or devices connected for the purpose of data sharing, storage, and/or transmission between users.Node - A network junction or connection point, typically a computer or work station.Packet - A unit of data sent over a network.Passphrase - Used much like a password, a passphrase simplifies the WEP encryption process by automatically generating the WEP encryption keys for Linksys products.
36Appendix D: GlossaryWireless-G PCI AdapterRADIUS (Remote Authentication Dial-In User Service) - A protocol that uses an authentication server to control network access.Roaming - The ability to take a wireless device from one access point's range to another without losing the connection.Router - A networking device that connects multiple networks together.RTS (Request To Send) - A networking method of coordinating large packets through the RTS Threshold setting.Server - Any computer whose function in a network is to provide user access to files, printing, communications, and other services. Software - Instructions for the computer. A series of instructions that performs a particular task is called a "program".Spread Spectrum - Wideband radio frequency technique used for more reliable and secure data transmission.SSID (Service Set IDentifier) - Your wireless network's name.Subnet Mask - An address code that determines the size of the network.Switch - 1. A data switch that connects computing devices to host computers, allowing a large number of devices to share a limited number of ports. 2. A device for making, breaking, or changing the connections in an electrical circuit. TCP (Transmission Control Protocol) - A network protocol for transmitting data that requires acknowledgement from the recipient of data sent.TCP/IP (Transmission Control Protocol/Internet Protocol) - A set of instructions PCs use to communicate over a network.TKIP (Temporal Key Integrity Protocol) - a wireless encryption protocol that provides dynamic encryption keys for each packet transmitted.Topology - The physical layout of a network.WEP (Wired Equivalent Privacy) - A method of encrypting network data transmitted on a wireless network for greater security.WPA (Wi-Fi Protected Access) - a wireless security protocol using TKIP (Temporal Key Integrity Protocol) encryption, which can be used in conjunction with a RADIUS server.
38Appendix E: SpecificationsWireless-G PCI AdapterAppendix E: SpecificationsStandards 802.11g, 802.11bLEDs Act: Solid when linked, flashes with trafficTransmit Power 13dBm @ 54 MbpsSensitivity -70 dBm @ 54 MbpsSecurity features WEPModulation 802.11b: CCK (11 Mbps), DQPSK (2 Mbps), DBPSK (1 Mbps)802.11g: OFDMWEP key bits 64Bit and 128BitNetwork Protocol TCP/IP, IPX, NetBEUIDimensions 6.18" x 8.66" x 0.910" (157 mm x 220 mm x 23 mm)Unit Weight 3.53 oz. (0.1 kg.)Certifications FCCOperating Temp. 0 C to 65 C (32 F to 150 F)Storage Temp. -40 C to 85 C (-40 F to 185 F)Operating Humidity 0% to 95% Non-CondensingStorage Humidity 0% to 95% Non-CondensingCisco-Linksys, LLC declares that WMP54G v4 ( FCC ID: Q87-HGA5S-4) is limited in CH1~CH11 by specified firmware controlled in U.S.A.
39Appendix F: Warranty InformationWireless-G PCI AdapterAppendix F: Warranty InformationLIMITED WARRANTYLinksys warrants to You that, for a period of three years (the “Warranty Period”), your Linksys Product will be substantially free of defects in materials and workmanship under normal use. Your exclusive remedy and Linksys' entire liability under this warranty will be for Linksys at its option to repair or replace the Product or refund Your purchase price less any rebates. This limited warranty extends only to the original purchaser. If the Product proves defective during the Warranty Period call Linksys Technical Support in order to obtain a Return Authorization Number, if applicable. BE SURE TO HAVE YOUR PROOF OF PURCHASE ON HAND WHEN CALLING. If You are requested to return the Product, mark the Return Authorization Number clearly on the outside of the package and include a copy of your original proof of purchase. RETURN REQUESTS CANNOT BE PROCESSED WITHOUT PROOF OF PURCHASE. You are responsible for shipping defective Products to Linksys. Linksys pays for UPS Ground shipping from Linksys back to You only. Customers located outside of the United States of America and Canada are responsible for all shipping and handling charges. ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to You. This warranty gives You specific legal rights, and You may also have other rights which vary by jurisdiction.This warranty does not apply if the Product (a) has been altered, except by Linksys, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Linksys, or (c) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident. In addition, due to the continual development of new techniques for intruding upon and attacking networks, Linksys does not warrant that the Product will be free of vulnerability to intrusion or attack.TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL LINKSYS BE LIABLE FOR ANY LOST DATA, REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE), ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT (INCLUDING ANY SOFTWARE), EVEN IF LINKSYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL LINKSYS’ LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.Please direct all inquiries to: Linksys, P.O. Box 18558, Irvine, CA 92623.
40Appendix G: Regulatory InformationWireless-G PCI AdapterAppendix G: Regulatory InformationFCC STATEMENTThis product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:Reorient or relocate the receiving antennaIncrease the separation between the equipment or devicesConnect the equipment to an outlet other than the receiver'sConsult a dealer or an experienced radio/TV technician for assistanceFCC Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.INDUSTRY CANADA (CANADA)This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.The use of this device in a system operating either partially or completely outdoors may require the user to obtain a license for the system according to the Canadian regulations.EC DECLARATION OF CONFORMITY (EUROPE)Linksys declares that the Wireless-G PCI Adapter conforms to the specifications listed below, following the provisions of the European R&TTE directive 1999/5/EC: EN 301 489-1, 301 489-17 General EMC requirements for Radio equipment.EN 609 50 SafetyFCC Caution: To assure continued compliance, (example - use only shielded interface cables when connecting to computer or peripheral devices) any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
41Appendix G: Regulatory InformationWireless-G PCI AdapterEN 300-328-1, EN 300-328-2 Technical requirements for Radio equipment.Caution: This equipment is intended to be used in all EU and EFTA countries. Outdoor use may be restricted to certain frequencies and/or may require a license for operation. Contact local Authority for procedure to follow.Note: Combinations of power levels and antennas resulting in a radiated power level of above 100 mW equivalent isotropic radiated power (EIRP) are considered as not compliant with the above mentioned directive and are not allowed for use within the European community and countries that have adopted the European R&TTE directive 1999/5/EC. For more details on legal combinations of power levels and antennas, contact Linksys Corporate Compliance.Linksys vakuuttaa täten että Wireless-G PCI Adapter tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien näiden direktiivien muiden ehtojen mukainen.Linksys Group déclare la Passerelle ADSL sans fil-B est conforme aux conditions essentielles et aux dispositions relatives à la directive 1999/5/EC.Belgique:Dans le cas d'une utilisation privée, à l'extérieur d'un bâtiment, au-dessus d'un espace public, aucun enregistrement n'est nécessaire pour une distance de moins de 300m. Pour une distance supérieure à 300m un enregistrement auprès de l'IBPT est requise. Pour une utilisation publique à l'extérieur de bâtiments, une licence de l'IBPT est requise. Pour les enregistrements et licences, veuillez contacter l'IBPT.France: 2.4 GHz Bande : les canaux 10, 11, 12, 13 (2457, 2462, 2467, et 2472 MHz respectivement) sont complétement libres d'utilisation en France (en utilisation intérieur). Pour ce qui est des autres canaux, ils peuvent être soumis à autorisation selon le départment. L'utilisation en extérieur est soumis à autorisation préalable et très restreint. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.art-telecom.fr) pour de plus amples renseignements.
Also Available:Linksys High Gain Antenna for SMA Connectors (HGA5S)
42Appendix H: Contact InformationWireless-G PCI AdapterAppendix H: Contact InformationNeed to contact Linksys?Visit us online for information on the latest products and updates to your existing products at: http://www.linksys.com or ftp.linksys.comCan't find information about a product you want to buyon the web? Do you want to know more about networkingwith Linksys products? Give our advice line a call at: 800-546-5797 (LINKSYS)Or fax your request in to: 949-261-8868If you experience problems with any Linksys product,you can call us at: 800-326-7114Don't wish to call? You can e-mail us at: support@linksys.comIf any Linksys product proves defective during its warranty period,you can call the Linksys Return Merchandise Authorizationdepartment for obtaining a Return Authorization Number at: 949-261-1288(Details on Warranty and RMA issues can be found in the WarrantyInformation section in this Guide.)

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