Intermec Technologies DRCB DRCB User Manual CN2 Handheld Computer User s Manual

Intermec Technologies Corporation DRCB CN2 Handheld Computer User s Manual

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CN2 Handheld Computer User’s Manual 33 Configuring the CN2 Use this chapter to understand how to configure the CN2. In this chapter, you will find these sections: • How to Configure the CN2 Parameters • Configuring the CN2 With the Setup Assistant • Configuring the CN2 Locally With Intermec Setting • Configuring the CN2 Remotely With Intermec Settings • Customizing the Keypad 2
Chapter 2 — Configuring the CN2 34 CN2 Handheld Computer User’s Manual How to Configure the CN2 Parameters You can configure many parameters on the CN2, such as the bar code symbologies it decodes or the network settings. These characteristics are controlled by configuration parameters. The values you set for these configuration parameters determine how the computer operates. There are several ways to configure the CN2: Use Setup Assistant Use Intermec Settings Locally Use Intermec Settings on the CN2 to set most parameters.Use Setup Assistant to quickly enternetworkparameters.Use Intermec Settings RemotelyUse Intermec Settingson your desktop PC to remotely configurenetwork parameters. Configuring the CN2: The CN2 provides several ways for you to configure the communications, device, and imaging parameters.
Chapter 2 — Configuring the CN2 CN2 Handheld Computer User’s Manual 35 Configuring the CN2 With the Setup Assistant The Setup Assistant runs on the CN2 the first time you turn on the computer. Use the Setup Assistant to set or enable basic network parameters and connect your CN2 to the network. The Setup Assistant guides you through setting the following basic network parameters: • Date and time • 802.11b/g radio and SSID (Network name) • 802.1x security • DHCP server or IP address, subnet mask, and default router • Primary and secondary DNS addresses • Primary and secondary WINS addresses • Device name To set other parameters, use Intermec Settings or another configuration method. The Setup Assistant Start Screen After you complete the Setup Assistant, the CN2 should be communicating with your network. A Network Connection icon ( or ) appears on your taskbar. For more information on the network icons, see “Understanding the Screen Icons” on page 19.
Chapter 2 — Configuring the CN2 36 CN2 Handheld Computer User’s Manual Configuring the CN2 Locally With Intermec Settings Use Intermec Settings to configure the CN2 and view system information. You can access Intermec Settings while running any application. Opening Intermec Settings To open Intermec Settings 1 Tap the Start icon. The Start menu appears. 2 Tap Intermec Settings. The Intermec Settings application appears.
Chapter 2 — Configuring the CN2 CN2 Handheld Computer User’s Manual 37 3 Make changes to the settings as necessary. For help, see the next section, “Navigating Through Intermec Settings.” 4 Save your changes. For help, see “Saving Your Settings” on page 39. 5 Exit Intermec Settings. For help, see “Exiting Intermec Settings” on page 39. Navigating Through Intermec Settings Use this table to understand how to navigate and enter information in Intermec Settings. Navigating in Intermec Settings Function Choose a Method Select or expand an option • Tap the option. • On the scroll keypad, press U or D to select an option. Expand an option • Tap the option. • On the scroll keypad, press U or D to select the option, and then press R. Enter information • Tap in the text box. The soft keyboard appears. Tap the keyboard keys to enter information. Tap outside the box or tap Enter when you are finished. Select text in a text box • Tap in the text box and drag the stylus over the text. Save settings • Tap File > Save Settings. • Tap the Save icon in the upper right corner. Use the following diagram to help find the commands you need to use to configure your CN2. These screens do not represent the exact information you will see on your CN2. They have been modified to show you how the information is structured.
Chapter 2 — Configuring the CN2 38 CN2 Handheld Computer User’s Manual Intermec Settings Menus: Use this diagram to help navigate through the Intermec Settings application. This diagram should only be used as a guide; it does not accurately represent all of the information you will see on your screen. Learning About the Configuration Commands in Intermec Settings For detailed information on most of the commands available in Intermec Settings, see the Intermec Computer Command Reference Manual (P/N 073529). A copy of this online manual is on the CD attached inside the front cover of this user’s manual. You should check the Intermec web site at www.intermec.com to determine if a more recent version is available for download.
Chapter 2 — Configuring the CN2 CN2 Handheld Computer User’s Manual 39 Saving Your Settings You can save the changes you make in Intermec Settings at any time. After you save your changes, you can continue making changes or you can exit Intermec Settings. To save your settings • Tap the Save icon at the top of the screen. Or, • From the Main Menu, tap File > Save Settings. Exiting Intermec Settings When you are done modifying your device configuration and have saved your settings, you should exit Intermec Settings. To exit Intermec Settings • Tap the X in the upper right corner of the window. Or, • From the Main Menu, tap File > Exit. If you try to exit Intermec Settings without saving your changes, a message box appears asking if you want to save your configuration changes. Tap Yes. Restoring the CN2 Default Settings You can restore the CN2 to factory default settings. Note: Restoring the CN2 to factory default settings resets all network parameters. As a result, you may lose network communications. This option should only be used by network administrators or by Intermec support personnel. For a complete list of the default settings, see “Default Configuration” on page 120. To restore default settings 1 Tap Start > Intermec Settings. The Intermec Settings application appears.
Chapter 2 — Configuring the CN2 40 CN2 Handheld Computer User’s Manual 2 Tap one of the menus: • Scanners Symbologies • Communications • Device Settings 3 Tap Edit > Restore Item Defaults. 4 Tap Yes to restore all default settings. 5 Repeats Steps 2, 3, and 4 for the other two menus. 6 Tap Scanners Symbologies > Internal Scanner > Symbologies and make sure every bar code symbology that you need is enabled. 7 Tap to save your settings. 8 Tap X to exit Intermec Settings. Note: You can also return the CN2 to its default software configuration by resetting the registry and clearing the object store. For instructions, see page 96. Configuring the CN2 Remotely With Intermec Settings You can use Intermec Settings remotely to configure your CN2. The remote version of Intermec Settings provides these features: • Intermec Settings can configure CN2s one-to-one through an ActiveSync connection. • Intermec Settings can run as a plug-in to the Wavelink Avalanche device management system. Avalanche automates device management within a network and lets you install, update, and manage the software and configurations of wireless and other devices. The ActiveSync (one-to-one) version of Intermec Settings is available from the Intermec web site as part of the Intermec Developer’s Library (IDL) download or from the IDL CD. For information on installing ActiveSync and establishing a partnership, see “Installing Applications Using ActiveSync” on page 85.
Chapter 2 — Configuring the CN2 CN2 Handheld Computer User’s Manual 41 For more help using Intermec Settings, see the online manual available from the Help menu in Intermec Settings. Customizing the Keypad You can customize how the numeric and scroll keypads operate: • You can configure the CN2 to click when you press any key. • You can configure the CN2 to click when a character is “emitted.” For example, to emit the lowercase b character, you press 2 2. • You can disable access to Task Manager by disabling the keypad shortcut, which is the only way to start Task Manager. To learn the shortcut for your keypad, see “Using Task Manager to Manage Multiple Active Tasks” on page 22. • You can disable the Power button so users cannot turn off the CN2. This is useful if you have installed the CN2 in a kiosk environment. There are three ways to customize the CN2 keypad: • You can use the Control Panel on your CN2 to configure keyboard options. For help, see the next section, “Using the Control Panel to Customize the Keypad.” • You can use a registry editing program to change the keypad registry entries. For help, see “Using a Registry Editing Program to Customize the Keypad” on page 43. • You can write an application to change the keypad registry entries. For help, see “Writing an Application to Customize the Keypad” on page 44. Using the Control Panel to Customize the Keypad You can customize the keypad on a CN2 by making selections at the Keyboard Properties screen, which you access through the Control Panel. This method is convenient for customizing one CN2. To customize many CN2s, follow the steps in “Writing an Application to Customize the Keypad” on page 44.
Chapter 2 — Configuring the CN2 42 CN2 Handheld Computer User’s Manual To customize the keypad 1 Go to Start > Settings > Control Panel. 2 Double-tap the Keyboard icon. The Keyboard Properties screen appears. 3 Tap the Options tab. 4 Check the box for each option you want to enable. Summary of Options Option If You Check This Option Click when key is pressed You hear a keyclick every time you press a key. Click when character is emitted You hear a keyclick when a character is emitted. For example: • You hear a keyclick when you press 2 and a 2 character appears on the screen. • You hear a keyclick when you press 2 2 and a lowercase b character appears on the screen. Disable task manager short cut You cannot start Task Manager. You have disabled the keypad shortcut for starting Task Manager, as described in “Using the Task Manager to Manage Multiple Active Tasks” on page 22.
Chapter 2 — Configuring the CN2 CN2 Handheld Computer User’s Manual 43 5 Click OK to save your changes and exit the Keyboard Properties screen. 6 Tap X to exit the Control Panel. The changes take effect immediately. You do not need to warm boot the CN2. Using a Registry Editing Program to Customize the Keypad You can use a registry editing program to display and change the keypad registry entries, which control how the CN2 keypad operates. The registry entries are described in the next table, “CN2 Keypad Registry Entries.” You can run the Microsoft eMbedded Visual C++® Remote Registry Editor on your PC, using ActiveSync to connect to the CN2. Or you can download and run a third-party registry editing program on your CN2. After you make your changes, you need to warm boot the CN2 for the changes to take effect. For help, see “Warm Booting the CN2” on page 104. The CN2 keypad registry settings are located in HKEY_LOCAL_MACHINE\Drivers\Keypad. CN2 Keypad Registry Entries Registry Entry Default Description ClickOnPress 1 When this registry entry is set to 1, a keyclick is generated when the user presses a key. ClickOnChar 0 When this registry entry is set to 1, a keyclick is generated when the CN2 emits a character. For numeric keys, the behavior is the same as ClickOnPress. For alpha-mode, a keyclick is generated when the character is emitted. For example, you press 2 2 to emit the b character and generate the keyclick. DisableTaskMan 0 When this registry entry is set to 0, the user can start the Task Manager, as described in “Using the Task Manager to Manage Multiple Active Tasks” on page 22. When this registry entry is set to 1, the user cannot start the Task Manager. IgnorePowerButton 0 When this registry entry is set to 1, the Power button is ignored. The user cannot turn off the CN2.
Chapter 2 — Configuring the CN2 44 CN2 Handheld Computer User’s Manual Writing an Application to Customize the Keypad You can write an application to change the keypad registry entries, which are described in the previous table, “CN2 Keypad Registry Entries.” An application gives you a convenient way to customize multiple CN2s. For help downloading and using the Intermec SDK, see “Developing a New Application” on page 82. Make sure you application sets the named event KeybdSettingsChangeEvent after you change the registry entries, for the changes to take effect.
CN2 Handheld Computer User’s Manual 45 Adding the CN2 to the Network Use this chapter to understand how to configure the CN2 to communicate in your network. In this chapter, you will find these sections: • Configuring the CN2 for Your Network • Configuring Network Security • Viewing Wireless Network Information • Allowing FTP File Transfers To and From the CN2 • Using the Modem Dock for Internet Access and E-mail 3
Chapter 3 — Adding the CN2 to the Network 46 CN2 Handheld Computer User’s Manual Configuring the CN2 For Your Network The CN2 is a versatile handheld computer that you can easily add to your wired or wireless data collection network. You can connect your CN2 to your network using: • USB communications. • 802.11b/g radio communications. Configuring USB Communications You can place the CN2 in the modem dock (P/N 075499) or the communications dock (P/N 225-696-001) to transfer data to, and receive data from, another device using USB communications. The USB cable, communications dock, and modem dock are sold separately. For more information on accessories and how to order them, see page 115. PCEthernetUSB cableCN2 in communications dockHost CN2 Using USB Communications
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 47 To use USB communications with your CN2 1 Connect the communications dock to the USB port of the other device using an appropriate USB cable. 2 Make sure that your USB device is configured for USB communications. 3 Insert the CN2 into the communications dock. 4 Turn on the CN2. For more information about the communications dock, see the instructions that ship with the communications dock. Configuring 802.11b/g Radio Communications Make sure all components with antennas are at least 30 cm (1 ft) apart when power is applied. Failure to comply could result in equipment damage. Attention: Assurez-vous que la distance entre tous les éléments avec antennes soit d’au moins 30 centimètres (un pied) avant de faire la connexion avec l’alimentation électrique, faute de quoi vous risquez d’endommager votre installation. Vorsicht: Sicherstellen, dass alle Komponenten mit Antennen mindestens 30 cm (1 ft) voneinander entfernt sind, wenn die Stromversorgung eingeschaltet wird. Andernfalls könnte es zu Geräteschäden kommen. The wireless CN2 has an internal 802.11b/g radio to transfer data using wireless communications. This section of the manual assumes that you have already set up your wireless communications network including your access points. If you are using a UDP Plus network, you also need to have your Intermec Application Server communicating with a host computer. Your CN2 supports these network protocols: • TCP/IP • UDP Plus The next sections explain the parameters you need to configure for the CN2 to work in your wireless network.
Chapter 3 — Adding the CN2 to the Network 48 CN2 Handheld Computer User’s Manual Configuring the Network Parameters for a TCP/IP Network In a TCP/IP network, the CN2 communicates with a host computer directly using TCP/IP. The access point acts as a bridge to allow communications between the wired network and the wireless network. EthernetTCP/IPDirect ConnectCN2sAccess pointHost CN2s in a TCP/IP Direct Connect Network
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 49 To use wireless communications in a TCP/IP network 1 Configure these network parameters on each CN2 in the network: • Infrastructure mode (set to Infrastructure by default) • Network name (SSID) • Host IP address • IP settings (if not using DHCP) 2 Configure security. For help, see “Configuring Network Security” on page 51. The easiest way to configure the network parameters on the CN2 is to use Intermec Settings. For help, see “Configuring the CN2 Locally With Intermec Settings” on page 36.
Chapter 3 — Adding the CN2 to the Network 50 CN2 Handheld Computer User’s Manual Configuring the Network Parameters for a UDP Plus Network In a UDP Plus network, the CN2 communicates with a host computer through the Intermec Application Server. EthernetUDP PlusAccess pointHostIntermec Application ServerCN2s CN2s in a UDP Plus Network
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 51 The Intermec Application Server translates UDP Plus packets on the wireless network into TCP/IP packets on the wired network and vice versa. The access point acts as a bridge to allow communications between the wired network and the wireless network. To use wireless communications in a UDP Plus network 1 Configure these network parameters on each CN2 in the network: • Network name (SSID) • Controller IP address • IP settings (if not using DHCP) • Controller port (set to 5555) 2 Configure the security. For help, see “Configuring Network Security” on page 51. The easiest way to configure the network parameters on the CN2 is to use Intermec Settings. For help, see “Configuring the CN2 Locally With Intermec Settings” on page 36. Configuring Network Security The CN2 provides three types of security for your wireless network: • Wi-Fi Protected Access (WPA) • 802.1x • WEP This section explains how to configure security on your wireless CN2. If you choose not to use security, see “Disabling Security” on page 68. Intermec always recommends that you implement security. You must use either Funk Security or Microsoft Security software to implement your security solution. For details, see the next section, “Choosing Between Funk Security and Microsoft Security Software.”
Chapter 3 — Adding the CN2 to the Network 52 CN2 Handheld Computer User’s Manual Note: If you are using 802.1x security, this section assumes that your authentication server and authenticators are properly configured. For more information on the different types of security, see the MobileLAN™ secure 802.1x Security Solution Installation Guide (P/N 073134) available at www.intermec.com. Choosing Between Funk Security and Microsoft Security Software Before you can implement a security solution on the CN2, you need to choose between Funk Security and Microsoft Security software. Both offer the same features, except Funk Security (the default) also offers these features: • CCX v1.0 compliance • Ability to use LEAP and TTLS authentication on your CN2 • Up to four profiles, which are sets of configuration settings If you choose Funk Security (the default), you are assigned Profile 1, which specifies a Network Name of INTERMEC and contains no security settings. You should consider configuring security in Profile 1 or selecting another profile. For help, see the next section, “Selecting and Defining Profiles for Funk Security.” If you choose Microsoft Security, you need to select Microsoft Security. For help, see “Choosing Microsoft Security Software” on page 53. Note: Your choice does not depend on your authentication server. For example, you can choose Funk Security if you use Microsoft Active Directory® to issue certificates. Selecting and Defining Profiles for Funk Security You can define up to four profiles for your Funk security. Different profiles let your CN2 communicate in different networks without having to change all of your security settings. For example, you may want to set up one profile for the manufacturing floor and one for the warehouse. By default, the active profile is Profile 1.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 53 To select a profile for Funk security 1 Tap the Start icon. The Start menu appears. 2 Tap Intermec Settings. The Intermec Settings application appears. 3 Tap Communications > 802.11 Radio > Security Settings > Funk Security. 4 (Optional) Give your profiles meaningful names: a Select Profile 1, Profile2, Profile 3, or Profile 4. The profile expands. b Select Profile Label and a text box appears. c Select the text in the box and use the input panel to type in your meaningful name. d Tap the Save icon at the top of the screen. 5 (Optional) Configure the security settings for each profile you need. 6 (Optional) Select one profile as the active profile by tapping Active Profile and choosing the profile name from the drop-down menu. 7 Tap the Save icon at the top of the screen to save your settings. 8 Tap the X at the top of the screen to exit Intermec Settings. Choosing Microsoft Security Software The default security choice is Funk Security. If you want to use Microsoft Security, you need to choose it as your security choice. To choose to Microsoft Security 1 Tap Start > Intermec Settings > Communications > 802.11 Radio > Security Settings. 2 For Security Choice, choose Microsoft Security. 3 Tap anywhere outside the Security Choice box, and an alert box appears telling you that you must save your settings and warm boot the CN2 for your new security choice to take effect. Tap OK to close the alert box.
Chapter 3 — Adding the CN2 to the Network 54 CN2 Handheld Computer User’s Manual 4 Tap the Save icon at the top of the screen to save your settings. 5 Tap the X at the top of the screen to exit Intermec Settings. 6 Warm boot the CN2. For help, see “Warm Booting the CN2” on page 104. Note: You must warm boot the CN2 after you change your security choice. Using WPA Security Wi-Fi Protected Access (WPA) is a strongly enhanced, interoperable Wi-Fi security that addresses many of the vulnerabilities of Wired Equivalent Privacy (WEP). Instead of WEP, WPA uses Temporal Key Integrity Protocol (TKIP) for its data encryption method. Currently, WPA satisfies some of the requirements in the IEEE 802.11i draft standard. When the standard is finalized, WPA will maintain forward compatibility. WPA runs in 802.1x (Enterprise) mode or PSK (Pre-Shared Key) mode: • In Enterprise mode, WPA provides user authentication using 802.1x and the Extensible Authentication Protocol (EAP). That is, an authentication server (such as a RADIUS server) must authenticate each device before the device can communicate with the wireless network. • In PSK mode, WPA provides user authentication using a shared key between the authenticator and the CN2. WPA-PSK is a good solution for small offices or home offices that do not want to use an authentication server. To use WPA security, you need: • an authentication server (Enterprise mode only). Note: You can also use a MobileLAN access WA2X product as an authentication server. For help, see the MobileLANaccess WA2X System Manual (P/N 073915).
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 55 • user and root certificates (if you plan to use TLS for authentication). • an access point with an 802.11b/g radio that supports WPA. • a CN2 with the 802.11b/g radio and the 802.1x/WPA security option. Configuring WPA Security With Funk Security Use these procedures to set WPA-802.1x and WPA-PSK security on your CN2 with Funk security. To enable WPA-802.1x security on your CN2 with Funk security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 Make sure you have selected Funk as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52. 3 If you plan to use TLS for authentication, load a user and root certificate on your CN2. For help, see “Loading Certificates” on page 65. 4 Open Intermec Settings. 5 Tap Communications > 802.11 Radio > Security Settings > Funk Security > Profile. 6 For Association, choose WPA and tap the Save icon in the upper right corner of the screen. Encryption is set to TKIP by default. 7 For Authentication, choose TTLS, PEAP, or TLS and tap Save. If you choose TTLS or PEAP: a Select User name, select the text in the text box, use the input panel to type your user name, and tap Save. b For Password prompt, make sure that Enter password now is selected. Note: You can use Prompt for password to troubleshoot your connection to the network if you have problems.
Chapter 3 — Adding the CN2 to the Network 56 CN2 Handheld Computer User’s Manual c Select User Password, select the text in the text box, use the input panel to type your user password, and tap Save. d For Validate Server Certificate, choose Enabled and tap Save. Note: You must have the date on the CN2 set correctly when you enable Validate Server Certificate. If you choose TLS: a For Validate Server Certificate, choose Enabled and tap Save. b You must enter a User Name and Subject Name. You can also enter a Server Common Name if you want to increase your level of security. 8 Exit Intermec Settings. To enable WPA-PSK security on your CN2 with Funk security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 Make sure you have selected Funk as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52. 3 Open Intermec Settings. 4 Tap Communications > 802.11 Radio > Security Settings > Funk Security > Profile. 5 For Association, choose WPA and tap Save. 6 For Authentication, choose None and tap Save. 7 For Pre-Shared Key, enter the pre-shared key or the passphrase. The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the access point. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN2 internally converts it to a pre-shared key. This value must match the passphrase on the authenticator.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 57 8 Exit Intermec Settings. Configuring WPA Security With Microsoft Security Use these procedures to set WPA-802.1x and WPA-PSK security on your CN2 with Microsoft security. These procedures assume that you have selected Microsoft Security software as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52. To enable WPA-802.1x security on your CN2 with Microsoft security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 If you plan to use TLS for authentication, load a user and root certificate on your CN2. For help, see “Loading Certificates” on page 65. 3 Open Intermec Settings. 4 Tap Communications > 802.11 Radio > Security Settings > Microsoft Security. 5 For Infrastructure Mode, choose Infrastructure. 6 For Network Authentication, choose WPA and tap the Save icon in the upper right corner of the screen. Data Encryption is set to TKIP by default. 7 For 802.1x Authentication, choose either TLS or PEAP. If you choose TLS: a Tap Properties and tap Run App. The Authentication Settings box appears. b From the Authentication Settings box, tap Select. c Tap your certificate from the list and tap Enter.
Chapter 3 — Adding the CN2 to the Network 58 CN2 Handheld Computer User’s Manual If you choose PEAP: a Tap Properties and tap Run App. The Authentication Settings box appears. b Tap the Validate Server check box. c Tap Enter. After the radio starts to authenticate, the Network Password dialog box appears: d Enter a User Name and Password and tap the Save Password check box. e (Optional) In the Domain field, enter the Active Directory domain associated with the user account. f Press Enter. 8 Exit Intermec Settings. To enable WPA-PSK security on your CN2 With Microsoft security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 If you plan to use TLS for authentication, load a user and root certificate on your CN2. For help, see “Loading Certificates” on page 65. 3 Open Intermec Settings. 4 Choose Communications > 802.11 Radio > Security Settings > Microsoft Security. 5 For Infrastructure Mode, choose Infrastructure. 6 For Network Authentication, choose WPA-PSK and tap the Save icon in the upper right corner of the screen. Data Encryption is set to TKIP by default.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 59 7 For Pre-Shared Key, enter the pre-shared key or the passphrase. The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the authenticator. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN2 internally converts it to a pre-shared key. This value must match the passphrase on the authenticator. 8 Exit Intermec Settings. Using 802.1x Security 802.1x security provides centralized user authentication using an authentication server, authenticators (access points), and supplicants. These components communicate using an EAP authentication type, such as TLS (Transport Layer Security) or PEAP (Protected Extensible Authentication Protocol). 802.1x security provides data encryption using dynamic WEP key management. To use 802.1x security, you need: • an authentication server. Note: You can also use a MobileLAN access WA2X product as an authentication server. For help, see the MobileLANaccess WA2X System Manual (P/N 073915). • an access point with an 802.11b/g radio. • a CN2 with an 802.11b/g radio and the 802.1x/WPA security option. • user and root certificates (if you plan to use TLS for authentication). These procedures assume that you have already selected either Microsoft Security or Funk Security software as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52.
Chapter 3 — Adding the CN2 to the Network 60 CN2 Handheld Computer User’s Manual Configuring 802.1x Security With Funk Security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 Make sure you have selected Funk as your security choice. 3 If you plan to use TLS for authentication, load a user and root certificate on your CN2. For help, see “Loading Certificates” on page 65. 4 Open Intermec Settings. 5 Choose Communications > 802.11 Radio > Security Settings > Funk Security > Profile. 6 For Association, tap Open and tap Save. 7 For Encryption, tap WEP and tap Save. 8 For Authentication, tap TTLS, PEAP, or TLS and tap Save. If you choose TTLS or PEAP: a Select User name, type your user name, and then tap Save. b Select Password prompt, choose Enter password now, and then tap Save. Note: You can use Prompt for password to troubleshoot your connection to the network if you have problems. c Select User Password, type a user password, and then tap Save. d For Validate Server Certificate, choose Enabled and tap Save. If you choose TLS: a For Validate Server Certificate, choose Enabled and tap Save. b You can also enter a User Name, Subject Name and Server Common Name if you want to increase your level of security. 9 Exit Intermec Settings.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 61 Configuring 802.1x Security With Microsoft Security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 If you plan to use TLS for authentication, load a user and root certificate on your CN2. For help, see “Loading Certificates” on page 65. 3 Open Intermec Settings. 4 Choose Communications > 802.11 Radio > Security Settings > Microsoft Security. 5 For Infrastructure Mode, choose Infrastructure. 6 For Network Authentication, choose Open. 7 For Data Encryption, choose WEP. 8 For 802.1X Authentication, choose TLS or PEAP, and tap Save. If you choose TLS: a Select Properties and tap Run App. The Authentication Settings box appears. b From the Authentication Settings box, tap Select. c Select your certificate from the list and tap Save. If you choose PEAP: a Select Properties and tap Run App. The Authentication Settings box appears. b Select the Validate Server check box. c Press Enter. Once the radio starts to authenticate, the Network Password dialog box appears.
Chapter 3 — Adding the CN2 to the Network 62 CN2 Handheld Computer User’s Manual d Enter a User Name and Password and select the Save Password check box. e (Optional) In the Domain field, enter the domain. f Press Enter. 9 For Network Key Setting, choose Automatic. 10 Exit Intermec Settings. Using LEAP Security Lightweight Extensible Authentication Protocol (LEAP), also known as Cisco-Wireless EAP, provides username/password-based authentication between a wireless client and a RADIUS server. In the 802.1x framework, traffic cannot pass through an Ethernet hub or wireless network access point until it successfully authenticates itself. The station must identify itself and prove that it is an authorized user before it is actually allowed to use the LAN. LEAP also delivers a session key to the authenticated station, so that future frames can be encrypted with a key that is different than keys used by others’ sessions. To use LEAP security, you need: • a RADIUS server. • a Cisco access point with an 802.11b/g radio. Note: LEAP security is not supported if you chose Microsoft Security software, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 63 To enable LEAP security on your CN2 1 Make sure you have configured the communications and radio parameters on your CN2. 2 Make sure you have selected Funk as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52. 3 Open Intermec Settings. 4 Tap Communications > 802.11 Radio > Security Settings > Funk Security > Profile. 5 For Authentication, select LEAP and then tap Save. 6 For Association, select Open or Network EAP and then tap Save. 7 For Encryption, select WEP, and then tap Save. 8 Select User name, type your user name, and then tap Save. 9 Select Password prompt, choose Enter password now, and then tap Save. Note: You can use Prompt for password to troubleshoot your connection to the network if you have problems. 10 Select User Password, type a user password, and then tap Save. 11 Exit Intermec Settings. Using Static WEP Security The CN2 uses the Wired Equivalent Privacy (WEP) protocol to add security to your wireless network based on the 802.11b standard. To use WEP security, you need: • an access point with an 802.11b/g radio. • a CN2 handheld computer with an 802.11b/g radio. Configuring Static WEP Security With Funk Security 1 Make sure you have configured the communications and radio parameters on your CN2.
Chapter 3 — Adding the CN2 to the Network 64 CN2 Handheld Computer User’s Manual 2 Make sure you have chose Funk Security software as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52. 3 Open Intermec Settings. 4 Tap Communications > 802.11 Radio > Security Settings > Funk Security > Profile. 5 For Association, choose Open, and then tap Save. 6 For Encryption, choose WEP and then tap Save. 7 For Authentication, choose None and then tap Save. 8 Select WEP Key and then define a value for each WEP key. You can define up to four WEP keys. Enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using. Set a 5-byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex values must be preceded by 0x and contain 5 or 13 hex pairs. 9 Select Network Key Index, choose the WEP key you want to use for transmitting data. 10 Exit Intermec Settings. Configuring Static WEP Security With Microsoft Security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 Make sure you have selected Microsoft as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52. 3 Open Intermec Settings. 4 Choose Communications > 802.11 Radio > Security Settings > Microsoft Security. 5 For Network Authentication, choose Open. 6 For Data Encryption, choose WEP. 7 For Network Key Setting, choose Enter Key and Index.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 65 8 For Network Key Value, enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using. Set a 5-byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex values must be preceded by 0x and contain 5 or 13 hex pairs. 9 For Network Key Index, select the key you want to use for data transmission. 10 Exit Intermec Settings. Loading Certificates If you choose to use transport layer security (TLS) with WPA or 802.1x security, you need to have a unique client certificate on the CN2 and a trusted root certificate authority (CA) certificate. You can use a third-party CA to issue unique client certificates and a root certificate. If you are using Active Directory® to issue certificates, you can use the Enroll Certificates application to load the certificates. If you are using a third-party CA, you can use the Import Root or User Certificates programs to load the certificates. Note: Do not cold boot the CN2. Cold booting the computer resets the date and time. If you cold boot the CN2, you must immediately update the date and time or the installed certificates may be deemed invalid. For help setting the date and time, see Step 4 on page 106. To load certificates on the CN2 if you are using Active Directory 1 Configure the network and radio settings for the CN2 to communicate with your certificate authority or establish an ActiveSync connection with the CA. 2 Tap Start > Intermec Settings > Communications > 802.11 Radio > Security Settings > Certificates. 3 Select Enroll Certificates and tap Run App. 4 From the Run Application box, tap Yes. The Enroll Certificates dialog box appears.
Chapter 3 — Adding the CN2 to the Network 66 CN2 Handheld Computer User’s Manual 5 Enter the User Name, Password, and Server (IP address) to log in to the CA server. 6 Tap OK. A dialog box appears asking if you want to load the root certificate. 7 Press Enter for yes. The Enrollment Tool message box appears telling you that the user certificate has been added. 8 Press Enter to close the Enrollment Tool message box. 9 Configure your CN2 for WPA or 802.1x security. To load certificates on the CN2 if you are using a third-party CA Note: You need to create the \temp\root and \temp\user folders on your CN2 before you can copy the certificate files to your handheld computer. 1 Copy your .cer file to the \temp\root folder on the CN2. 2 Copy your .der and .pvk files to the \temp\user folder on the CN2. 3 Tap Start > Intermec Settings > Communications > 802.11 Radio > Security Settings > Certificates.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 67 4 Select Import Root Certificates and tap Run App to load the .cer file. A dialog box appears asking if you want to add the certificate to the root store. 5 Tap Enter to add the certificate. A message box appears telling you that the root certificate has been imported. 6 Tap OK to close the Success message box. 7 Select Import User Certificate to load the .der and .pvk files. A message box appears telling you that the certificate has been imported. 8 Tap OK to close the Success message box. 9 Configure your CN2 for WPA or 802.1x security.
Chapter 3 — Adding the CN2 to the Network 68 CN2 Handheld Computer User’s Manual Disabling Security If you choose not to use security with your wireless network, you can disable it on the CN2. Intermec recommends that you always set security in your network. To disable security 1 Open Intermec Settings. 2 Tap Communications > 802.11 Radio > Security Settings > Microsoft Security. 3 For Network Authentication, choose Open. 4 For Data Encryption, choose Disabled. 5 Tap Save. 6 Exit Intermec Settings. Viewing Wireless Network Information You can view wireless network information, such as current network parameters and network parameters and a list of available wireless networks. This feature is available if you have Funk Security or Microsoft Security configured as your security choice, as described in “Choosing Between Funk Security and Microsoft Security Software” on page 52. To view wireless network information 1 Configure and add your wireless CN2 to your network. 2 Double-tap the Network Connection icon ( or ) in the taskbar. The SWLD26C1 configuration screen appears.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 69 3 Tap the right arrow button ( R ) twice and then tap the Wireless Information tab to bring the tab forward. Wireless Network Information: This tab shows wireless network information for the CN2, including your security choice: Funk Security (the default) or Microsoft Security. This tab lets you view wireless network parameters and a list of available wireless networks. You cannot set parameters or select a network on this tab. 4 Tap OK to close the SWLD26C1 configuration screen.
Chapter 3 — Adding the CN2 to the Network 70 CN2 Handheld Computer User’s Manual Allowing FTP File Transfers To and From the CN2 If you want to use FTP (File Transfer Protocol) to transfer files to or from your CN2, you need to enable the FTP Service parameter through the Control Panel. To allow FTP file transfers 1 Go to Start > Settings > Control Panel. 2 Double-tap the Utilities icon. The Settings screen appears. 3 Tap the FTP Service tab to bring the tab forward. 4 Tap the Enable FTP Service check box. 5 Tap OK to save your changes and exit the Settings screen. 6 Tap X to exit the Control Panel. The change takes effect immediately. You do not need to warm boot the CN2.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 71 Using the Modem Dock for Internet Access and E-mail If you have purchased the optional CN2 Modem Dock (P/N 075499), you can configure the CN2 to use the modem dock to connect to the Internet and to access e-mail. If your Internet Service Provider (ISP) is providing your e-mail service, follow the steps in the next section, “Connecting to the Internet Through the Modem Dock,” before you follow the steps in “Setting Up an E-mail Account Through the Modem Dock” on page 78. For details about installing and using the modem dock, see the CN2 Modem Dock Quick Start Guide (P/N 075481) which ships with the modem dock. Connecting to the Internet Through the Modem Dock You can connect to the Internet through the modem dock. To configure a connection to your Internet service provider 1 Install the modem dock, as described in the CN2 Modem Dock Quick Start Guide. 2 Contact your ISP and obtain the following information: • ISP dial-up access phone number • User name • Password 3 Tap Start > Settings > Network and Dial-up Connections.
Chapter 3 — Adding the CN2 to the Network 72 CN2 Handheld Computer User’s Manual 4 Double-tap Make New Connection. 5 In the Type a name for the connection field, enter a name for the connection, such as My ISP Connection. 6 From the Select the connection type list, select Dial-Up Connection from the list of connection types. 7 Tap Next. The Modem screen appears. 8 From the Select a modem drop-down menu, choose Hayes Compatible on COM1.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 73 9 Tap Configure. The Device Properties screen appears. Connection Preferences: The connection preferences (such as Baud Rate) specify how the CN2 communicates with the modem dock. 10 Set the Baud Rate to 115200 bps.
Chapter 3 — Adding the CN2 to the Network 74 CN2 Handheld Computer User’s Manual 11 (Optional) Tap the Call Options tab and make changes if necessary. 12 Tap OK at the top of the screen to return to the Modem screen. 13 If you changed the baud rate in Step 10, a message box appears. Tap OK to close the message box. 14 Tap TCP/IP Settings only if your ISP does not use a dynamically assigned IP address. When you are done making selections, tap OK at the top of the screen to return to the Modem screen. 15 Tap Security Settings to configure advanced security settings, if necessary. The Security Settings screen appears.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 75 When you are done making selections, tap OK at the top of the screen to return to the Modem screen. 16 Tap Next on the Modem screen. 17 Fill in the Country/region code field, the Area code field, and the Phone Number field with the information provided by your ISP. Note: When you connect to the Internet for the first time, you can specify the exact numbers that the modem dials. For help, see the next procedure, “To connect to the Internet for the first time.”
Chapter 3 — Adding the CN2 to the Network 76 CN2 Handheld Computer User’s Manual 18 Check Force long distance if the modem needs to dial the country/region code, the area code, and the phone number. Or check Force local if the modem needs to dial only the phone number. 19 Tap Finish. 20 Perform the steps in the next procedure, “To connect to the Internet for the first time.” To connect to the Internet for the first time 1 Tap Start > Settings > Network and Dial-up Connections. 2 Double-tap the icon for the connection you just configured. The Dial-Up Connection screen appears. 3 In the User Name field, enter the user name provided by your ISP. 4 In the Password field, enter the password provided by your ISP. 5 (Optional) Check the Save password check box if you do not want to enter the password every time you connect. 6 Tap Dial Properties. The Dialing Properties screen appears.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 77 7 By default, the CN2 assumes that you are dialing from work, on a phone system that requires you to enter a 9 before dialing. If you do not need to enter 9 before dialing, follow these steps: a Choose Home from the Location drop-down list. The location setting has a dialing pattern that does not include a 9 before dialing. b Make sure the Area Code and Country/Region are correct. c (Optional) Tap Edit. The Edit Dialing Patterns screen appears. Make sure the dialing pattern is appropriate and tap OK to return to the Dialing Properties screen. d Tap OK to return to the Dial-Up Connection screen. 8 Tap Connect. The modem dock connects to your ISP. To connect to the Internet 1 Tap Start > Settings > Network and Dial-up Connections. 2 Double-tap the appropriate connection icon. The Dial-Up Connection screen appears. 3 Your user name automatically appears in the User Name field. Your password automatically appears in the Password field if you checked the Save password check box. 4 Tap Connect. The modem dock connects to your ISP.
Chapter 3 — Adding the CN2 to the Network 78 CN2 Handheld Computer User’s Manual 5 Tap Hide to minimize the Connected to Name screen, where Name is the name you configured for the connection. To disconnect from the Internet • Double-tap the Connectivity icon in the taskbar and then tap Disconnect. Setting Up an E-mail Account Through the Modem Dock You can send and receive e-mail messages using the modem dock and the Inbox application on your CN2. You need to set up a connection to an e-mail server. Note: The ISP or network must use a POP3 or IMAP4 e-mail server and an SMTP gateway. You can use multiple e-mail services to receive your messages. For each e-mail service you intend to use, first set up and name the e-mail service. If you use the same service to connect to different mailboxes, set up and name each mailbox connection. To configure your e-mail account 1 Contact your ISP and obtain the following information: • POP3 or IMAP4 host name • SMTP host name • User name • Password 2 Tap Start > Programs > Inbox to open the Inbox application.
Chapter 3 — Adding the CN2 to the Network CN2 Handheld Computer User’s Manual 79 3 Tap Service > Options. The Options screen appears. 4 Drag the screen to the left to view the right side of the screen. 5 Tap Add. The Service name screen appears. 6 Select the appropriate service type from the Service Type drop-down menu, either POP3 or IMAP4. 7 (Optional) Enter a meaningful name in the Service Name field. If you are setting up multiple e-mail services, each needs a unique name. 8 Tap OK. 9 In the Connection drop-down list, choose the appropriate connection. If you configured a connection to your ISP as described in the previous section, that connection appears in the list. You may want to choose that connection. 10 In the POP3 Host or IMAP4 Host field, enter the host name provided by your ISP. 11 In the User ID field, enter the user name provided by your ISP. 12 In the Password field, enter the password provided by your ISP. 13 If you do not want to type the password each time you connect, check the Save Password check box.
Chapter 3 — Adding the CN2 to the Network 80 CN2 Handheld Computer User’s Manual 14 Drag the screen to the left to view the right side of the screen. 15 If you want to be able to send e-mail from the CN2, in the SMTP host for sending email field, you must enter the SMTP host name provided by your ISP. Note: The SMTP host name may be the same as your POP3 host name or IMAP4 host name. 16 (Optional) For help determining if you need to set the optional parameters like Domain, tap to view the Inbox online help. 17 Tap Next. The POP3 Mail General Preferences screen appears. 18 Check or uncheck the check boxes to set your connection preferences. For help, tap to view the Inbox online help. 19 Tap Next. The POP3 Mail Inbox Preferences screen appears. 20 By default, Inbox downloads only the message headers. If you want to download the entire e-mail message, select Get full copy of message. 21 Drag the screen to the left to view the right side of the screen. 22 (Optional) If you want to download attachments and meeting requests, check the appropriate check boxes. 23 Tap Finish. 24 (Optional) Tap the Compose, Read, Delete, and Storage tabs to further customize Inbox. 25 Tap OK to exit the Options screen. To send and receive e-mail • Tap Start > Programs > Inbox. For help, tap to view the Inbox online help.
CN2 Handheld Computer User’s Manual 81 Developing and Installing Applications Use this chapter to understand how to develop and install applications for the CN2. In this chapter, you will find these sections: • Developing Applications for the CN2 • Installing Applications on the CN2 • Setting Up Applications to Persist Through a Cold Boot • Launching Your Application Automatically 4
Chapter 4 — Developing and Installing Applications 82 CN2 Handheld Computer User’s Manual Developing Applications for the CN2 The CN2 runs applications programmed in Microsoft Embedded Visual C++. The CN2 can also run applications developed for the .NET Compact Framework using Microsoft C# and Visual Basic .NET. Use this section to understand the hardware and software you need to perform these tasks: • Developing a new application for the CN2 • Developing a web-based application for the CN2 Developing a New Application To develop new applications to run on the CN2, use the Resource Kits available as a download from the Intermec Developer Library (IDL), which is located on the Intermec web site at www.intermec.com. Each Resource Kit includes C++ and .NET components grouped by functionality: • Data Collection Resource Kit • Printing Resource Kit • RFID Resource Kit • Communications Resource Kit • Bluetooth Resource Kit • Device Resource Kit • Mobile Gadgets Resource Kit • Antares Migration Resource Kit (previously Intermec PSK) Note: Not all Resource Kits (such as the Bluetooth Resource Kit) can be used with the CN2. The IDL also includes a Resource Kit for each operating system. For the CN2, you need to download Resource Kit for the Microsoft CE .NET Operating System.
Chapter 4 — Developing and Installing Applications CN2 Handheld Computer User’s Manual 83 You need these hardware and software components to use the Resource Kits: • Pentium PC, 400 MHz or higher • Windows 2000 (Service Pack 2 or later) or Windows XP (Home, Professional, or Server) • For native C++ development, Microsoft eMbedded Visual C++ version 4.0 with eVC++ Service Pack 2 • For .NET Development and Compact Framework (C# and VB.NET), Microsoft Visual Studio .NET 2003 • 128MB RAM (196MB recommended) • 360MB hard drive space for minimum installation (720MB for complete) • CD-ROM drive compatible with multimedia PC specification • VGA or higher-resolution monitor (Super VGA recommended) • Microsoft Mouse or compatible pointing device Developing a Web-Based Application You can develop web-based data collection applications for use on the CN2. For help, see any HTML source book. The CN2 contains Internet Explorer (IE) 6.0 for Windows CE for you to use. The Microsoft standard IE 6.0 is available from the desktop and provides all of the common elements you expect to find. To open Microsoft Internet Explorer • Double-tap Internet Explorer from the desktop. The Internet Explorer default window appears.
Chapter 4 — Developing and Installing Applications 84 CN2 Handheld Computer User’s Manual Installing Applications on the CN2 There are three approaches to installing applications on the CN2: • You can package your application as a cabinet (.cab) file. Intermec recommends this approach. • If you have a simple application, you may only need to deliver the .exe file. • You can copy a directory structure that contains the application, supporting files, DLLs, images, and data files. Intermec makes these recommendations: • You should use .cab files to install your applications. The CN2 uses standard Windows CE .cab files and will install third-party .cab files. After the CN2 executes a .cab file, it deletes the .cab file. • You should store your applications in a folder specific to your application under the \PROGRAM FILES folder. These applications are deleted during a cold boot. • You should make sure that .cab files are saved after being executed and that applications are reinstalled during a cold boot by following the instructions in “Setting Up Applications to Persist Through a Cold Boot” on page 90. • You should store your application data in one of these folders: Where to Store Your Application Data Files Folder Description Recommendation SDMMC Disk The SDMMC Disk folder shows the contents of the SD card. These files are not deleted during by a cold boot. If your CN2 contains an optional SD card, Intermec recommends that you place application data files in this folder. DiskOnChip The DiskOnChip folder is an area of storage that is part of the CN2 flash memory. These files are not deleted during a cold boot. If your CN2 does not contain an optional SD card, Intermec recommends that you place application data files in this folder.
Chapter 4 — Developing and Installing Applications CN2 Handheld Computer User’s Manual 85 The following sections describe the three methods of installing files and applications on the CN2: • To use ActiveSync, see the next section, “Installing Applications Using ActiveSync.” • To use the SD card, see “Installing Applications Using the Optional SD Card” on page 89. • To use Wavelink Avalanche, see “Installing Applications Using Wavelink Avalanche” on page 89. Installing Applications Using ActiveSync You can use ActiveSync to establish a connection between your PC and the CN2. ActiveSync allows you to transfer files, synchronize files, perform remote debugging, and other device management activities. Note: ActiveSync is a free application available from the Microsoft web site. To establish a partnership between your PC and the CN2, you need these items: • USB interface cable (P/N 321-576-002) • CN2 communications dock (P/N 225-696-001) • ActiveSync version 3.7.1 or later Installing ActiveSync and Establishing a Partnership You can use a USB cable to establish your initial partnership between the CN2 and your PC. To install ActiveSync and establish a partnership 1 Download ActiveSync from the Microsoft web site and follow the onscreen instructions for installing it on your PC. When the installation process is complete, the Get Connected dialog box appears.
Chapter 4 — Developing and Installing Applications 86 CN2 Handheld Computer User’s Manual 2 Connect the CN2 to your PC with the CN2 communications dock and a USB cable. 3 Click Next in the Get Connected dialog box. ActiveSync detects a device on the USB port and prompts you to set up a new partnership. 4 In the Set Up a Partnership dialog box, click Next. 5 In the Select Number of Partnerships dialog box, select Yes, I want to synchronize with only this computer, and then click Next. 6 In the Select Synchronization Settings dialog box, check the items you want to synchronize and click Next. 7 In the Setup Complete dialog box, click Finish. When the partnership has been established, the following screen appears on your PC showing the device name of your CN2 and the Connected status.
Chapter 4 — Developing and Installing Applications CN2 Handheld Computer User’s Manual 87 The Microsoft ActiveSync Screen An ActiveSync icon ( ) also appears on the CN2 status bar indicating that it has established an ActiveSync partnership with your PC. Note: If ActiveSync does not establish a partnership on the first try, the Get Connected dialog box appears on your PC with the message “Your device was not detected.” Make sure all of your cables are securely connected and click Next on the Get Connected dialog box until your device is detected. You may need to remove the CN2 from the communications dock, and then insert it back into the communications dock to establish a partnership. After the partnership is established, ActiveSync initiates all future connections. To connect to your PC using ActiveSync in the future, simply place a CN2 in the communications dock and turn on the CN2. Using ActiveSync to Copy Files and Install Applications You can use ActiveSync to copy files to the CN2 and to install applications. Use the following procedures to learn how to copy files and install applications on the CN2 using ActiveSync.
Chapter 4 — Developing and Installing Applications 88 CN2 Handheld Computer User’s Manual To install an application on the CN2 using ActiveSync 1 Connect the CN2 to your PC using ActiveSync. For help, see the previous section, “Installing ActiveSync and Establishing a Partnership.” 2 On the Microsoft ActiveSync screen, click Explore. Windows Explorer opens the Mobile Device window of your CN2. 3 In Windows Explorer on your PC, browse to the file that you want to copy to your CN2. 4 Right-click the file and click Copy. 5 Place the cursor in the SDMMC Disk or DiskOnChip folder of your CN2, right-click, and click Paste. 6 The file is copied to the CN2 and you can see it using My Computer on the CN2. 7 Navigate to your application file and run it. After your application is installed, you can run it from the Program files folder from My Computer.
Chapter 4 — Developing and Installing Applications CN2 Handheld Computer User’s Manual 89 Installing Applications Using the Optional SD Card Using your SD card is the best method for you to install applications. For help inserting and removing the SD card, see “Increasing File Storage With the Optional SD Card” on page 26. To install applications using the SD card 1 If you are using an SD card reader, remove the SD card from the CN2 and place it in the reader. 2 Copy your application file to the SD card. If you are using ActiveSync or Wavelink Avalanche to copy the files to the SD card, place the application in the SDMMC Disk folder located in My Computer. 3 If you are using an SD card reader, insert the SD card back into the CN2. 4 Navigate to the SDMMC Disk folder and run your application. After your application is installed, you can run it from the Program files folder from My Computer. Installing Applications Using Wavelink Avalanche You can use the Wavelink Avalanche device management system to install applications on all of your wireless CN2s. The wireless CN2 ships with the Avalanche Enabler already loaded on it. The Avalanche Enabler is configured to activate automatically (typically on a warm boot). Note: If you manually activate the Avalanche Enabler on the CN2, you may be prompted for a password when you exit the Avalanche Enabler. The default password is leave. Each time the Avalanche Enabler is activated, the CN2 attempts to connect to the Avalanche Agent. When the CN2 connects to the Agent, the Agent determines whether an update is available and immediately starts the software upgrade, file transfer, or configuration update.
Chapter 4 — Developing and Installing Applications 90 CN2 Handheld Computer User’s Manual To use Avalanche to remotely manage the CN2 1 Install software packages and updates for the CN2 using the Avalanche Management Console. For help using the console, see the online help. 2 Schedule the CN2 updates or manually initiate an update using the Avalanche Management Console. For more information on using Wavelink Avalanche, contact your local Intermec representative or visit the Wavelink web site at www.wavelink.com. Setting Up Applications to Persist Through a Cold Boot If you install your applications as recommended in a folder in the \PROGRAM FILES folder, you have installed your applications into the object store. These applications are deleted during a cold boot. To make sure your applications are reinstalled during the cold boot, you need to use .cab files to install applications and make sure the .cab files are copied to the \\DiskOnChip\Persistent Copy\CABFiles folder. On a cold boot, the .cab files are copied to the \CABFiles folder in the object store where they are executed and deleted. The original copy remains in the \DiskOnChip\Persistent Copy\CABFiles folder to be installed on the next cold boot. You can manually copy each .cab file to the \\DiskOnChip\Persistent Copy\CABFiles folder. Or you can customize the CN2 so that all .cab files are automatically copied after they are executed. You accomplish this by setting the PersistAfterInstall registry entry to 1. There are two ways to edit registry entries: • You can use a registry editing program. Run the Microsoft eMbedded Visual C++ Remote Registry Editor on your PC, using ActiveSync to connect to the CN2. Or download and run a third-party registry editing program on your CN2. • You can write an application. An application gives you a convenient way to customize multiple CN2s. For help downloading and using Resource Kits, see “Developing a New Application” on page 82.
Chapter 4 — Developing and Installing Applications CN2 Handheld Computer User’s Manual 91 The CN2 .cab file registry settings are located in HKEY_LOCAL_MACHINE\Software\Intermec\ITCWCELoad. CN2 .cab File Registry Entries Registry Entry Default Description CopyToLocation \\DiskOnChip\Persistent Copy\CABFiles This registry entry specifies the location where .cab files are automatically saved after they are executed -- if PersistAfterInstall is set to 1. When this registry entry is set to the default, the .cab files are re-installed during a cold boot, as described on the previous page. When you set this registry entry to another location, the .cab files are not re-installed during a cold boot. PersistAfterInstall 0 When this registry entry is set to the default, the .cab file is deleted after execution. When you set this registry entry to 1, the .cab file is saved to the location specified in the CopyToLocation registry entry. Launching Your Application Automatically To launch your application automatically on the CN2 every time you perform a warm or cold boot, make sure your CAB file places a shortcut to your application in the \Windows\StartUp folder.
Chapter 4 — Developing and Installing Applications 92 CN2 Handheld Computer User’s Manual
CN2 Handheld Computer User’s Manual 93 Troubleshooting and Maintaining the CN2 Use this chapter to solve problems you may encounter while using the CN2. You will also find information on booting the computer, upgrading the CN2, and performing routine maintenance. In this chapter you will find these sections: • Problems and Solutions • Running Diagnostics • Sending the CN2 to Intermec for Service • Booting the CN2 • Upgrading the CN2 • Cleaning the Scanner Window and the Touch Screen 5
Chapter 5 — Troubleshooting and Maintaining the CN2 94 CN2 Handheld Computer User’s Manual Problems and Solutions These tables offer solutions to the problems you may encounter. Problems While Operating the CN2 Problem Solution You press the Power key to turn on the CN2 and nothing happens. Try these possible solutions in order: • Make sure the battery door is installed correctly and completely closed. • Make sure you have a charged battery installed correctly. For help, see “Installing and Charging the Battery” on page 6. • The battery may be discharged. Replace the battery with a spare charged battery, or charge the battery and try again. • Warm boot the CN2. For help, see “Warm Booting the CN2” on page 104. You press the Power key to turn off the CN2 and nothing happens. To turn off (or suspend) the CN2, you need to hold the Power key for 2 to 3 seconds and then release it. If the CN2 is processing data, it may not turn off when you press the Power key. Wait until the CN2 finishes processing. If the CN2 appears to be locked up, warm boot the CN2. For help, see “Warm Booting the CN2” on page 104. If the CN2 does not respond to a warm boot, see “Cold Booting the CN2” on page 105. The CN2 screen is not responding to the stylus. Try these possible solutions in order: • Recalibrate the screen. For help, see “Calibrating the Screen” on page 18. • Press and hold the Power key for 2 to 3 seconds, and then release it to turn off the CN2. Press the Power key again to turn on the CN2.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 95 Problems While Operating the CN2 (continued) Problem Solution You place the CN2 in the communications dock, and the Battery light turns on and is orange. • The temperature may not be within the charging range. Make sure that the temperature is from 0°C to 45°C (32°F to 113°F). • The battery may be damaged. Replace the battery. The CN2 appears to be locked up and you cannot enter data. Try these possible solutions in order: • Wait at least 10 seconds and try again. If the CN2 is still connecting to the Intermec Application Server or the host, it ignores any input from the keypad or scanner. • Press and hold the Power key for 2 to 3 seconds, and then release it to turn off the CN2. Press the Power key again to turn on the CN2. • Warm boot the CN2. For help, see “Warm Booting the CN2” on page 104. • Cold boot the CN2. For help, see “Cold Booting the CN2” on page 105. • Try reloading the firmware. For help, see “Upgrading the CN2” on page 107. • If the CN2 will not boot or reset, contact your local Intermec service representative for help. Nothing happens when you type on the USB keyboard attached to the CN2 modem dock. Try these possible solutions in order: • Make sure the USB keyboard is either a Dell Model SK-8115 or a Logitech Model Y-BF37. • Make sure all cables are securely connected, the CN2 is firmly seated in the dock, and you are running an application that accepts keyboard input. • If the modem dock is attached to an AC power source, make sure the USB Host Power parameter is set to On When Powered. If the modem dock is not attached to an AC power source, make sure the USB Host Power parameter is set to Always On. For help, see “Using the Optional USB Keyboard” on page 29. • Warm boot the CN2 and place it in the dock. For help, see “Warm Booting the CN2” on page 104.
Chapter 5 — Troubleshooting and Maintaining the CN2 96 CN2 Handheld Computer User’s Manual Problems While Operating the CN2 (continued) Problem Solution The CN2 exhibits unexpected behavior after you install or remove an application. You may need to reset the registry and clear the object store. Follow these steps: 1 Tap Start > Control Panel. 2 Double-tap the Utilities icon. The Settings window appears. 3 Tap the right arrow button ( R ) once and tap the Registry Reset tab. 4 Tap the Reset Registry button. The Confirm Reset message appears. 5 Tap Yes. The registry is reset and the CN2 cold boots. Note: You can also use this procedure to return the CN2 to its default software configuration.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 97 Problems While Configuring Security Problem Solution The CN2 does not appear to be authenticating and a Network Connection icon ( or ) does not appear on the status bar. The CN2 may not be communicating with your access point. Make sure the network name on the CN2 is the same as the network name (SSID) of the access point that you are trying to communicate with. The default network name is “INTERMEC.” The 802.1x security network may not be active. Make sure that the server software is properly loaded and configured on the server PC. For help, see the documentation that shipped with your server software. A Network Connection icon (shown above) appears in the status bar, but it disappears. The CN2 may not be communicating with the access point that you want it to communicate with. Make sure that the network name on the CN2 is the same as the network name of the access point that you are trying to communicate with. The default network name is “INTERMEC.” The access point that you are trying to communicate with may not be communicating with the server. Make sure your access point is turned on, properly configured, and has 802.1x security enabled. The CN2 indicates that it is not authenticated. Make sure that: • The User Name and Password parameters on your CN2 match the user name and password on your authentication server. You may need to re-enter the password on both your CN2 and the authentication server. • On your authentication server, the user and group are allowed and the group policy is allowed to log in to the server. For help, see the documentation for your authentication server software. • The IP address and secret key for your access point must match the IP address and secret key on your authentication server. You may need to re-enter the IP address and secret key on both your access point and authentication server. • The authentication server software is running on the server PC.
Chapter 5 — Troubleshooting and Maintaining the CN2 98 CN2 Handheld Computer User’s Manual Problems While Configuring Security (continued) Problem Solution The CN2 indicates that it is authenticated, but it does not communicate with the host. Make sure that the CN2 IP address, host IP address, subnet mask, and default router are properly configured for your network. You receive a message saying, “The server certificate has expired or your system date is incorrect” after you cold boot the CN2. The date and time on the CN2 are not saved through a cold boot. You need to re-enter the date and time and then save your changes. For help, see Step 4 on page 106. You are setting up multiple access points in a network, with different SSIDs, and the connection fails. The CN2 does not save WEP key values when you change the SSID. Re-enter the WEP key value after you change the SSID and save your changes. You should now be able to connect to the different access points. Problems With Wireless Connectivity Problem Solution A Network Connection icon ( or ) appears on the status bar, but the host computer is not receiving any data from the CN2. In a UDP Plus network, there may be a problem with the connection between the Intermec Application Server and the host computer. Check with your network administrator or see the user’s manual for the Intermec Application Server. In a TCP/IP network, there may be a problem with the connection between the access point and the host computer. Check with your network administrator or use your access point user’s manual. When you turn on the CN2 after it was suspended for a while (10-15 minutes or longer), it can no longer send or receive messages over the network. The CN2 may not be recognizing the network card. Turn off the CN2, and then turn it on again. The host may have deactivated or lost your current terminal emulation session. In a TCP/IP direct connect network, you need to turn off the “Keep Alive” message (if possible) from the host so that the TCP session is maintained while a CN2 is suspended.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 99 Problems With Wireless Connectivity (continued) Problem Solution The CN2 is connected to the Intermec Application Server or host computer and you move to a new site to collect data. A Network Connection icon was visible but now the no network connection icon ( ) is visible. You may have gone out of range of an access point. Try moving closer to an access point or to a different location to re-establish communications. Once you are in range again, the network connection icon appears again. Any data you collected while out of range is transmitted over the network. The no network connection icon (shown above) appears on the status bar. The no network connection icon appears in three situations: • The CN2 may not have an IP address. You must configure an IP address for the CN2 or make sure that DHCP assigned an address. Use Intermec Settings and select the radio tab to make sure an IP address has been assigned. For help, see “Configuring the CN2 Locally With Intermec Settings” on page 36. • The CN2 may not be connected to the access point. Try these possible solutions in order: • Make sure the access point is turned on and operating. • Make sure you are not using the CN2 out of range of an access point. Try moving closer to an access point to re-establish communications. • Make sure the CN2 is configured correctly for your network. The radio parameters on the CN2 must match the values set for all access points the CN2 may communicate with. For help, see “Configuring 802.11b/g Radio Communications” on page 47. • If you have an 802.11b/g radio, the radio initialization process may have failed. Try resetting the CN2. For help, see “Booting the CN2” on page 104. • If you have tried these possible solutions and the no network connection icon still appears, you may have a defective radio card. For help, contact your local Intermec service representative.
Chapter 5 — Troubleshooting and Maintaining the CN2 100 CN2 Handheld Computer User’s Manual Problems While Scanning Bar Codes Problem Solution You cannot see a red beam of light from the scanner when you press the Scan button or one of the Side Scan buttons and aim the scanner at a bar code label. There are three possible problems: • You may be too far away from the bar code label. Try moving closer to the bar code label and scan it again. • You may be scanning the bar code label “straight on.” Change the scanning angle and try again. • The PSM files may not be correctly installed. For help, see “Upgrading the Persistent Storage Manager Files” on page 109. You can test the effective range of the scanner. Move within 61 cm (2 ft) of a wall and test the scanner. You need to be within the scanning range to scan bar code labels. For help scanning bar codes, see “Scanning Bar Codes” on page 25. When you release the Scan button or Side Scan button, the Good Read light does not turn off. The Good Read light will remain on if you configure the CN2 to use continuous/edge triggering. If you configure the CN2 for level triggering and the Good Read light remains on, there may be a problem. Press the Scan button or one of the Side Scan buttons again without scanning a bar code label. If the light is still on, contact your local Intermec service representative. The scanner will not read the bar code label. Make sure you aim the scanner beam so it crosses the entire bar code label in one pass. The angle you are scanning the bar code label may not be working well, or you may be scanning the label “straight on.” Try scanning the bar code label again, but vary the scanning angle. The bar code label print quality may be poor or unreadable. To check the quality of the bar code label, try scanning a bar code label that you know will scan. Compare the two bar code labels to see if the bar code quality is too low. You may need to replace the label that you cannot scan.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 101 Problems While Scanning Bar Codes (continued) Problem Solution The scanner will not read the bar code label (continued). Make sure the bar code symbology you are scanning is enabled. Use Intermec Settings to check the symbologies. If your bar code symbology is disabled, enable it and then try scanning the bar code label again. Note: If you restored the CN2 to factory default settings, some of the symbologies may have been disabled. Make sure that the application you are running on the computer is expecting input from a bar code. You may need to use the input panel to enter this information instead of scanning it. The scanner does not read the bar code labels quickly, or the scanning beam seems to be faint or obscured. The scanner window may be dirty. Clean the window with a solution of ammonia and water. Wipe dry. Do not allow abrasive material to touch the window. You scan a valid bar code label to enter data for your application. The data decoded by the CN2 does not match the data encoded in the bar code label. The computer may have decoded the bar code label in a symbology other than the label’s actual symbology. Try scanning the bar code label again. Make sure you scan the entire label. To operate the computer quickly and efficiently, you should only enable the bar code symbologies that you are going to scan.
Chapter 5 — Troubleshooting and Maintaining the CN2 102 CN2 Handheld Computer User’s Manual Running Diagnostics You can run Intermec Diagnostics to determine if there are any problems with your CN2. You can run Intermec Diagnostics at any time, even while running an application. To run Intermec Diagnostics 1 Tap Start > Settings > Control Panel. 2 Double-tap the Intermec Diagnostics icon. 3 From the Select test drop-down list, choose which diagnostic test to run. There are two ways to choose a test: • You can tap the test. • You can type the number of the test on the numeric keypad or the USB keyboard. For help deciding which tests to run, see the following table, “Summary of Intermec Diagnostics Tests.” 4 When you have finished running tests, press ESC to exit. Note: You can exit Intermec Diagnostics at any time by pressing ESC. You may need to press ESC to exit the current test and then press ESC again to exit Intermec Diagnostics. Summary of Intermec Diagnostic Tests Test Name Description Tips 1. Backlight Test Verifies that the backlight is working properly by turning it off, on, and testing each dim level. When you start the Backlight Power Control test, the backlight turns off. Tap near the top of the screen to turn the backlight on again so you can indicate if the test passed or failed.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 103 Summary of Intermec Diagnostic Tests (continued) Test Name Description Tips 2. Battery Information Displays the charge levels for the main battery and the backup battery. Also indicates if AC power is detected. Tap X to exit the test. 3. Display Test Verifies that every pixel on the CN2 screen is working properly. When each test action begins, a message explains what you should see on this test display. Press Enter or tap X to dismiss each message. Press Enter or tap the screen you finish examining each test display. 4. Hardware Configuration Reads, verifies, and displays information about the hardware configuration. Also displays the version of the operating system (OS) running on your CN2. You may be asked to provide this information if you contact Intermec Product Support. Tap X to exit the test. 5. Memory Information Displays information about the RAM, which is divided into program memory and storage memory. Tap X to exit the test. 6. Networking Test Displays your IP address and validates your network connection. Tap X to exit the test. 7. Audio Test Verifies that the audio sounds are working correctly. Tap X to exit the test. 8. Touch Screen Test Verifies that the touch screen is working correctly. A message directs you to draw on the screen with the stylus. Tap X to dismiss the message, and a white screen appears for you to draw on. When you finish drawing, press any key to exit. If the message appears again, tap X at the top of the screen to exit the test. 9. LED Test Verifies that the LED is working correctly. Tap X to exit the test. 10. Keypad Test Verifies that each key is working correctly. Tap X to exit the test.
Chapter 5 — Troubleshooting and Maintaining the CN2 104 CN2 Handheld Computer User’s Manual Sending the CN2 to Intermec for Service If you send the CN2 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the keypad and other hardware features match the original configuration when repairing or replacing your computer. For help understanding your warranty and finding help, see “Global Services and Support” on page xi. You may be asked for the version of the operating system running on your CN2. For help finding this information, see the Hardware Configuration test in the previous section, “Running Diagnostics.” Booting the CN2 You seldom need to warm or cold boot the CN2. The CN2 uses the configuration currently saved in flash memory during the boot process. You need to boot the CN2 when an application is locked up and will not respond, when you upgrade the firmware, or when you reflash the computer. The next instructions explain how you warm and cold boot the CN2. Warm Booting the CN2 If your charged CN2 does not resume after pressing the Power key, or if the computer or an application is locked up, you may need to warm boot it. The following procedures explain the two ways to warm boot the CN2: • Using the Warm Boot button • Using the Power key To warm boot the CN2 using the Warm Boot button • Using the end of the stylus, press the Warm Boot button inside of the stylus holder.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 105 WaBoobut The screen goes blank immediately. The screen remains blank for a few seconds, the Refreshing the File System dialog box appears, and the CN2 warm boots. To warm boot the CN2 using the Power key 1 Press and hold the Power key for approximately 10 seconds. Note: After about 5 seconds, the backlight toggles (turns on or off). Keep holding the Power key for another 5 seconds until the backlight flashes. 2 Release the Power key. The screen remains blank for a few seconds, the Refreshing the File System dialog box appears, and the CN2 warm boots. Cold Booting the CN2 If the CN2 or application is locked up and does not respond to a warm boot, follow this procedure to perform a cold boot. When you perform a cold boot, all data in your RAM storage is deleted and applications installed in the object store are deleted. To cold boot the CN2 1 Open the battery door and remove the battery. For help, see “Removing the Battery” on page 8.
Chapter 5 — Troubleshooting and Maintaining the CN2 106 CN2 Handheld Computer User’s Manual 2 Using the end of the stylus, press the Reset button on the inside of the battery compartment. Resetbutton Do not use force or a sharp object when pressing the Reset button. You may damage the Reset button. Attention: N’employez pas la force ou un objet pointu quand appuyant sur le remettez à zéro le bouton. Vous pouvez endommager le remettez à zéro le bouton. Vorsicht: Keine Gewalt anwenden oder scharfe Gegenstände verwenden, um die Rücksetztaste zu drücken. Das könnte die Rücksetztaste beschädigen. 3 Install the battery and battery door. After approximately 4 seconds, the CN2 starts the power on sequence. 4 The date and time settings are not saved through a cold boot. You need to reset the time and date: a Tap Start > Settings > Control Panel. b Double-tap the Date/Time icon. c Set the date and time. d Tap OK to save the new time and date. e Tap X to exit Date/Time. f Tap X to exit Control Panel.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 107 Upgrading the CN2 When you upgrade your CN2, you are updating these two components: • Operating system (OS) • Persistent Storage Manager (PSM) files Upgrading the Operating System When you upgrade the operating system, you erase the current configuration and replace it with the new default configuration. You will need to set the network communications parameters on the CN2 to reestablish communications with the other devices in the wireless network. To upgrade the OS, you need: • an SD card formatted as FAT16. Note: The CN2 currently supports SanDisk SD cards only. Intermec cannot guarantee that other SD cards will work with the CN2. • an SD card reader. • the latest upgrade ZIP file. This file is available from the Intermec web site at www.intermec.com. Go to Service & Support > Downloads. Make sure the file you select is for your language and that it has an SD at the end of the file name. To upgrade the operating system 1 Download the latest upgrade ZIP file from the Intermec web site to your desktop PC. 2 Unzip the files on your desktop PC. 3 Place the SD card in the SD card reader. 4 Copy the nk.bin and eboot.bin files to your SD card. Place the files in the SDMMC Disk folder. 5 Open the battery door and remove the battery. For help, see “Removing the Battery” on page 8.
Chapter 5 — Troubleshooting and Maintaining the CN2 108 CN2 Handheld Computer User’s Manual 6 Insert the SD card into the CN2. For help, see “Increasing File Storage With the Optional SD Card” on page 26. 7 Using the end of the stylus, press the Reset button on the inside of the battery compartment. Resetbutton Do not use force or a sharp object when pressing the Reset button. You may damage the Reset button. Attention: N’employez pas la force ou un objet pointu quand appuyant sur le remettez à zéro le bouton. Vous pouvez endommager le remettez à zéro le bouton. Vorsicht: Keine Gewalt anwenden oder scharfe Gegenstände verwenden, um die Rücksetztaste zu drücken. Das könnte die Rücksetztaste beschädigen. 8 Hold down a key while you install the battery: • On the numeric keypad, hold down the 8 key while you install the battery. Do not release the 8 until the CN2 Bootloader Menu appears. • On the scroll keypad, hold down the D key while you install the battery. Do not release the D until the CN2 Bootloader Menu appears. 9 Install the battery door and place the CN2 in a communications dock. 10 Select Update OS + Bootloader from the menu: • On the numeric keypad, use the 8 key as a down arrow and the 2 key as an up arrow to select Update OS + Bootloader and then press Enter.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 109 Note: The 8 and 2 keys on the numeric keypad will function as arrow keys only until the OS loads. • On the scroll keypad, use the D and U keys to select Update OS + Bootloader and then press Enter. Messages about the download status appear at the bottom of the screen. The “Need Reboot” message appears and Cold Boot is selected. 11 Press Enter. The CN2 cold boots and the Refreshing File System status box appears. 12 If the Confirm File Replace dialog box appears, tap Yes To All. The CN2 finishes rebooting, and your operating system is updated. Upgrading the Persistent Storage Manager Files To upgrade the Persistent Storage Manager (PSM) files for your CN2, you need: • the device upgrade ZIP file containing the PSM files. This file is available from the Intermec web site at www.intermec.com. Go to Service & Support > Downloads. • an SD card reader. To upgrade the PSM files 1 Copy the device upgrade ZIP file to your PC, and unzip the PSM files. You should see these folders: • 2577 • DOCImage 2 Remove the SD card from the CN2 and place it in the SD card reader. For help, see “Increasing File Storage With the Optional SD Card” on page 26. 3 Copy the 2577 and DOCImage folders to the SD card. 4 Install the SD card in your CN2.
Chapter 5 — Troubleshooting and Maintaining the CN2 110 CN2 Handheld Computer User’s Manual 5 Cold boot your CN2. For help, see “Cold Booting the CN2” on page 105. A dialog box appears telling you that it is updating the PSM. When this process is complete, the CN2 cold boots again and installs the files. After the CN2 cold boots, the Refreshing the File System dialog box appears. Your CN2 is loaded with the new PSM files. 6 Remove the SD card. Cleaning the Scanner Window and the Touch Screen To keep the computer in good working order, you may need to clean the scanner window and touch screen with a solution of ammonia and water. CN2TAB0.791346825ESCENTERF1 F3 LockF2F4 F6F5F7 F9F8F12F10 F11DEF CapsABCGHI MNOJKLPQRS WXYZTUVSpace AltScanner windowTouch screen Cleaning the CN2: You can clean the scanner window and the touch screen as often as needed for the environment in which you are using the computer. You can help keep the touch screen clean by using the stylus, instead of your fingertip, to tap the screen.
Chapter 5 — Troubleshooting and Maintaining the CN2 CN2 Handheld Computer User’s Manual 111 There are no user-serviceable parts inside the CN2. Opening the unit will void the warranty and may cause damage to the internal components. Attention: Le CN2 ne contient pas de pièces réparables par l’utilisateur. Le fait d’ouvrir l’unité annule la garantie et peut endommager les pièces internes. Vorsicht: Im Modell CN2 gibt es keine Teile, die vom Benutzer gewartet werden können. Wenn das Gerät geöffnet wird, macht das die Garantie nichtig und kann die internen Komponenten beschädigen. To clean the scanner window and touch screen 1 Press and hold the Power key for 2 to 3 seconds, and then release it to turn off the CN2. 2 Dip a clean towel or rag in the ammonia solution and wring out the excess. Wipe off the scanner window and touch screen. Do not allow any abrasive material to touch these surfaces. 3 Wipe dry. To clean the scanner window • You can use the CN2 Screen Cleaner Kit (P/N 346-065-101) to clean the scanner window.
Chapter 5 — Troubleshooting and Maintaining the CN2 112 CN2 Handheld Computer User’s Manual
CN2 Handheld Computer User’s Manual 113 Specifications and Accessories A
Appendix A — Specifications and Accessories 114 CN2 Handheld Computer User’s Manual Physical and Environmental Specifications Use this section to find technical information about the CN2 and its available features and options. Physical Dimensions Length: 14.7 cm (5.8 in) Width: 8.6 cm (3.4 in) Thickness: 3.5 cm (1.4 in) Weight: 370 g (11.9 oz) Power and Electrical Specifications Operating: Rechargeable 2150 mAh lithium-ion battery Backup: Rechargeable NiMH 20 mAh battery Electrical rating: x 3.7 V; 1.5 A peak Temperature and Humidity Specifications Operating: 0°C to 50°C (32°F to 122°F) Storage: -10°C to 50°C (14°F to 122°F) Charging: 0°C to 45°C (32°F to 113°F) Humidity: 5% to 95% relative humidity, non-condensing Environmental rating: IP64 Screen Specifications • RGB 240 x 320 pixels • 8.9 cm (3.52 in) diagonal square active area, ¼ VGA Keypads • 18-key numeric keypad • 10-key scroll keypad
Appendix A — Specifications and Accessories CN2 Handheld Computer User’s Manual 115 Bar Code Symbologies • Codabar • Interleaved 2 of 5 • Code 39 • UPC/EAN • Code 128 • MSI 1D Linear Imager Reading Distances This table contains reading distance on the 1D line. Symbology Density (mm) Density (mil) Min (mm) Max (mm) Min (inch) Max (inch) Code 39 0.1 4 95 136 3.7 5.4 0.3 12 45 240 1.8 9.4 0.5 20 44 300 1.7 11.8 1 39 120 400 4.7 15.7 EAN 0,33 mm/ 100% contrast 13 mils/ 100% contrast 45 240 1.8 9.4 0,33 mm/ 25% contrast 13 mils/ 25% contrast 61 157 2.4 6.2 Accessories for the CN2 You can use these accessories (sold and ordered separately) with the CN2. To order accessories, contact your local Intermec sales representative. CN2 Battery (P/N 074201) Use the lithium-ion battery to provide main power to the computer. CN2 Universal Power Supply (P/N 074246-002) Use this power supply to provide power to the CN2 and charge its battery when it is in the CN2 communications dock or CN2 modem dock.
Appendix A — Specifications and Accessories 116 CN2 Handheld Computer User’s Manual CN2 Universal Power Supply with Hirose Connector (P/N 074246-003) Use this power supply to provide power to the CN2 and charge its battery. You connect this power supply directly to the Hirose connector on the CN2 CN2 Car Charger (P/N 225-706-001) Use this power supply to provide power to the CN2 and charge its battery while in the car. You connect one end of this power supply directly to the Hirose connector on the CN2, and connect the other end to the car lighter jack. The battery is fully charged in about 4 hours. You must use only the Intermec power supply approved for use with the CN2. Using any other power supply will damage the CN2. Attention: Vous devez utiliser seulement le bloc d’alimentation Intermec désigné pour le CN2. L’utilisation d’autre blocs d’alimentation endommagera le CN2. Vorsicht: Mit dem Modell CN2 darf nur der dazu genehmigte Intermec-Netzteil verwendet werden. Die Verwendung eines anderen Netzteils wird das Modell CN2 beschädigen. CN2 Communications Dock (P/N 225-696-001) Use the communications dock to charge your battery, to provide power to your CN2, and to communicate through a USB connection. CN2 Modem Dock (P/N 075499-001) Use the modem dock to communicate through a modem connection, to communicate through a USB connection, to charge your battery, to provide power to the CN2, and to attach a USB keyboard to the CN2. USB Type B Interface Cable (P/N 321-576-002) Use the USB Type B interface cable with the communications dock and modem dock to transfer data and applications through a USB connection.
Appendix A — Specifications and Accessories CN2 Handheld Computer User’s Manual 117 CN2 Two-Wire Phone Cord (P/N 074326) Use the 2-wire phone cord with the modem dock. CN2 Serial Adapter (P/N 074247) Use the serial adapter to turn the 16-pin serial port (COM1) on the CN2 into a DB9 (9-pin) male serial connector that you can connect to a serial printer. For help connecting the serial adapter to another device, see the “Serial Port Settings” table on page 122. CN2 Handstrap (P/N 075400) Use the handstrap for a comfortable way to hold the CN2 for extended periods of time. CN2 Holster (P/N 074490) Use the holster for a convenient way to carry the CN2 when you are not using it. CN2 Dust Cover (P/N 074103) Use the dust cover to protect the CN2 keypad in dusty environments. CN2 Screen Protector Kit (P/N 346-065-005) Use the screen protector kit to attach a protective film directly to the CN2 touch screen. The kit contains 25 protective films. CN2 Screen Cleaner Kit (P/N 346-065-101) Use the screen cleaner kit to clean the CN2 touch screen. CN2 Replacement Stylus Kit (P/N 075405) Use this kit to replace your lost stylus. The kit contains 5 replacement styli.
Appendix A — Specifications and Accessories 118 CN2 Handheld Computer User’s Manual
CN2 Handheld Computer User’s Manual 119 Default Configuration B
Appendix B — Default Configuration 120 CN2 Handheld Computer User’s Manual Default Configuration Use the following tables to see the default configuration settings of the CN2. If you restore the CN2 to factory default settings, it will use these values. The tables are organized according to the options in Intermec Settings. Default Scanner Configuration Symbology Default Value Codabar Enabled Code 39 Enabled Code 128 Enabled Interleaved 2 of 5 Enabled MSI Enabled UPC/EAN Enabled Symbology Options Default Value Preamble No characters (disabled) Postamble No characters (disabled) Global Symbology ID Disable Virtual Wedge Settings Default Value Virtual Wedge Enabled Grid No characters (disabled)
Appendix B — Default Configuration CN2 Handheld Computer User’s Manual 121 Default Communications Configuration Communications Settings Default Value DHCP Enable Current Device IP Address 127.0.0.1 Primary DNS 0.0.0.0 Secondary DNS No characters (disabled) Primary WINS 0.0.0.0 Secondary WINS No characters (disabled) 802.11 Radio Settings Default Value Security Settings Security Choice Active Profile Funk Security Profile 1 Profile 1 Network Type Channel Network name (SSID) Power Management Authentication Association Encryption Network Key Index User Name Password prompt User Password Inner Authentication - TTLS Inner Authentication - PEAP Inner EAP Validate Server Certificate Mixed Cell Logging Detect Rogue APs Infrastructure 3 INTERMEC Enabled (PSP) None Open None Key 1 anonymous Disabled No characters (disabled) MS-Chapv2 EAP/MS-Chapv2 EAP/MD5 No On Off Off Radio Power Management Disabled (CAM) Device Name WindowsCE
Appendix B — Default Configuration 122 CN2 Handheld Computer User’s Manual UDP Plus Settings Default Value UDP Plus Activate Disabled Controller IP 0.0.0.0 Controller Port 5555 Ack Delay Upper Limit 5000 ms Ack Delay Lower Limit 300 ms Retries 7 Send Timer 20 sec Receive Timer 45 sec Note: The default Serial Port Settings are listed in the following table. An application can change these settings. Serial Port Settings Default Value Baud Rate 115200 Data Bits 8 Parity N Stop Bit 1 Flow Control None Default Device Settings Configuration Device Settings Default Value Beeper Volume Very high Backlight Timeout 1 minute Power Management User Idle System Idle Suspend 1 minute 1 minute 1 minute
CN2 Handheld Computer User’s Manual 123 Index I
Index 124 CN2 Handheld Computer User’s Manual Symbols and Numbers A See Backspace key See Caps Lock icon See Green key See Green mode See Network Connection icon See Orange key .cab file using to install applications, 84 using to make applications persist through cold boot, 90 .NET Compact Framework, 3, 82 10-key scroll keypad, illustrated, 13 115200 bps, modem dock maximum, 73 18-key numeric keypad, illustrated, 11 1D linear imager determining if installed, 4 reading distances, 115 802.11b/g radio communications, configuring, 47 determining if installed, 4 Wi-Fi certified, 2 802.1x security configuring overview, 59 with Funk, 60 with Microsoft, 61 troubleshooting, 97 to 98 A abrasive material, avoiding, 111 AC power source, unavailable, 30 AC power supply, accessory described, 115 accessing F1 to F12, 11 accessing F3 to F5, 13 accessories, described, 115 Active Applications icon, illustrated, 24 Active Applications List illustrated, 24 using to manage tasks, 24 ActiveSync installing and establishing a partnership, 85 troubleshooting, 87 using to copy and install files, 87 using to install applications, 85 ammonia and water for cleaning, 110 antenna restrictions, 47 applications deleted during cold boot, 90 developing web-based, 83 with Resource Kits, 82 installed by default, 3 installing with ActiveSync, 85 Avalanche, 89 SD card, 89 launching automatically, 91 persisting through cold boot, 90 problems after installing/removing, 96 running several simultaneously, 22 storing on the CN2, 84 Arrow keys, illustrated, 13 attachments, downloading in email, 80 audio feedback, See beeps Audio Test, diagnostics, 103 Authentication server, properly configured, 52 authentication, troubleshooting 802.1x security, 97 to 98 automatically launching your application, 91 Avalanche, See Wavelink Avalanche Avalanche Enabler, password for exiting, 89 B backlight Backlight Test, diagnostics, 102 Backlight Timeout recommendations, 10 toggling on or off, 14 Backlight Test, diagnostics, 102 Backspace key, using to delete characters, 12 backup battery, time limit, 5 bar codes Good Read light, 21 scanning determining if available, 4 how to, 25
Index CN2 Handheld Computer User’s Manual 125 bar codes, scanning (continued) reading distances, 115 troubleshooting, 100 supported symbologies, 115 symbologies, default, 25 test bar code, 26 batch CN2, defined, 4 battery accessory, described, 115 Battery Information, diagnostics, 103 charging, 6 checking status, 10 described, 115 disposing of, 6 door latch, illustrated, 6 installing, 6 light green, orange, or red, 21 illustrated, 20 maximizing life, 10 removing, 8, 28 status icons, 11 using, 5 Battery Information, diagnostics, 103 baud rate, maximum for modem dock, 73 beeps Audio Test, diagnostics, 103 understanding, 21 volume, changing, 22 bitmap graphics, 15 booting cold booting, 105 overview, 104 Reset button, 106 Warm Boot button, 105 warm booting, 104 buttons, illustrated Arrow, 13 Enter, 11, 13 Green, 11 Orange, 11, 13 Power, 11, 13 Reset, 106 Scan, 2, 13 Side Scan, 2 Warm Boot, 105 C CAB file, See .cab file cable, USB, accessory described, 116 calibrating, touch screen, 18 Caps Lock icon, 12 car charger, accessory described, 116 card, SD contents appear in SDMMC Disk folder, 84 inserting, 27 removing, 28 using to install applications, 89 using to store application data, 84 CCX v1.0 certification, 3 CCX v1.0 compliance, 52 certificates loading for security, 65 Microsoft Active Directory, 52, 65 third-party certificate authority, 66 charging, battery, 6 Cisco access point, 62 cleaning the scanner window and touch screen, 110, 117 CN, 4 CN2 accessories list, 115 batch version, defined, 4 Bootloader Menu, 108 car charger, accessory described, 116 default configuration settings, 120 to 122 default software configuration, 96 description, 2 features, 3 hardware configuration, displayed, 103 installed applications, 3 operating system version, displayed, 103 power supply, accessory described, 115 serial port, illustrated, 2 toggling the backlight, 14 troubleshooting, guide to, 93 turning on and off, 14 upgrading, 107 USB/serial port, illustrated, 2 wireless version, defined, 4 Codabar, 25
Index 126 CN2 Handheld Computer User’s Manual Code 128, 25 Code 39, 25 cold boot applications deleted during, 90 defined, 105 instructions, 105 communications default configuration settings, 121 Networking Test, diagnostics, 103 communications dock accessory, described, 116 charging the battery, 7 green Power light, 8 Configuration number, 4 configuring 802.11b/g radio communications, 47 802.1x security configuring, 59 troubleshooting, 97 to 98 date and time, 106 default settings, 120 to 122 LEAP security, 62 overview, 34 phone connection, 71 remotely with Intermec Settings, 40 security, 51 static WEP security, 63 TCP/IP network parameters, 48 UDP Plus network parameters, 50 USB communications, 46 using local Intermec Settings, 36 using Setup Assistant, 35 WPA security, 54 contact information for Intermec, xii contents, in SDMMC Disk folder, 28 converting writing to text, using Transcriber, 17 copying files to CN2 using ActiveSync, 87 SD card, 89 Wavelink Avalanche, 89 copyright information, xv current task, defined, 22 D date, configuring, 106 default configuration restoring, 39 settings, 120 to 122 default configuration of CN2 software, 96 Dell Model SK-8115 USB keyboard, 29 desktop illustrated, 15 understanding, 16 developing applications using Resource Kits, 82 diagnostics running, 102 summary of tests, 102 dimensions, physical, 114 disabling security, 68 DiskOnChip folder, using to store application data, 84 Display Test, diagnostics, 103 documentation CN2 Communications Dock Quick Start Guide, 7 CN2 Modem Dock Quick Start Guide, 30, 71 downloading from web, xii Intermec Computer Command Reference Manual, 38 MobileLAN access WA2X System Manual, 54, 59 MobileLAN secure 802.1x Security Solution Installation Guide, 52 drag, defined, 15 dust cover, accessory described, 117 E eboot.bin file, 107 electrical specifications, 114 email attachments, downloading, 80 meeting requests, downloading, 80 setting up, 78 using, 80 Enable FTP Service checkbox, 70 Enabler, password for exiting, 89 ending an active task, 24 Enroll Certificates application, 65 Enter key, illustrated, 11, 13 Enterprise mode of WPA, 54 environmental specifications, 114
Index CN2 Handheld Computer User’s Manual 127 exiting Avalanche Enabler, 89 Intermec Settings, 39 Extensible Authentication Protocol (EAP), 54 F F1 to F12, accessing, 11 F3 to F5, accessing, 13 factory default settings, restoring, 39 FAT16, 107 File Transfer Protocol, See FTP files, accessing on the SD card, 28 film, screen protector, accessory, 117 fingerprints, cleaning, 110 FTP Service tab, illustrated, 70 FTP, enabling on CN2, 70 Funk Security configuring 802.1x security, 60 WEP, 63 WPA security, 55 WPA-PSK, 56 selecting a profile, 52 supplicant, using, 52 G Good Read light illustrated, 20 troubleshooting, 100 Green key illustrated, 11 using, 12 Green mode, enabling, 12 H handstrap, accessory described, 117 Hardware Configuration, diagnostics, 103 Hirose connector, power supply, accessory described, 116 holster, accessory described, 117 host computer not receiving data, troubleshooting, 98 humidity, specifications, 114 I ICCU, See Intermec Settings icons Active Applications, illustrated, 24 battery status, 11 taskbar, illustrated, 15 understanding screen, 19 identifying the current task, 23 IDL, 82 imager 1D linear reading distances, 115 determining if installed, 4 IMAP4 email server, 78 Import Root utility, 65 increasing file storage with SD card, 26 inserting battery, 6 SD card, 27 installing ActiveSync, 85 applications using the SD card, 89 applications, problems afterward, 96 battery, 6 SD card, 27 Intel XScale processor, 3 Interleaved 2 of 5, 25 Intermec Developer Library, See IDL Intermec Diagnostics icon, illustrated, 102 running, 102 summary of tests, 102 Intermec SDK, See Resource Kits Intermec Settings exiting, 39 navigating, 37 opening on the CN2, 36 package for Wavelink Avalanche, 40 restoring default settings, 39 saving, 39 using to remotely configure, 40 Intermec telephone number, xii Internet Explorer, opening, 83 Internet, configuring a connection to, 71 IPv6 support, 3 ISP, configuring a connection to, 71
Index 128 CN2 Handheld Computer User’s Manual K Keep Alive message, 98 Keyboard port on modem dock, illustrated, 30 keyboard shortcuts, 31 keyboard, USB, installing and using, 29 keypads dust cover, accessory, 117 numeric keypad accessing function keys, 11 deleting characters, 12 illustrated, 11 typing characters, 12 typing uppercase characters, 12 scroll keypad accessing function keys, 13 illustrated, 13 L labels, scanning, 25 launching applications automatically, 91 LEAP security, configuring, 62 lights, status, described, 21 Lightweight Extensible Authentication Protocol (LEAP), described, 62 lithium-ion battery, 5 loading certificates for security, 65 Logitech Model Y-BF37 USB keyboard, 29 M managing multiple applications or tasks, 22 managing multiple tasks Task Manager, using, 22 manuals CN2 Communications Dock Quick Start Guide, 7 CN2 Modem Dock Quick Start Guide, 30, 71 downloading from web, xii Intermec Computer Command Reference Manual, 38 MobileLAN access WA2X System Manual, 54, 59 MobileLAN secure 802.1x Security Solution Installation Guide, 52 maximizing battery life, 10 meeting requests, downloading in email, 80 Memory Information, diagnostics, 103 Microsoft Active Directory, 52, 65 Microsoft ActiveSync, See ActiveSync Microsoft C#, 82 Microsoft Embedded Visual C++, 82 Microsoft Security choosing, 53 configuring 802.1x security, 61 WEP, 64 WPA, 57 WPA-PSK, 58 using, 52 Microsoft Wireless Zero Configuration, See Wireless Information tab modem dock accessory, described, 116 attaching USB keyboard, 29 configuring the CN2 to use, 71 maximum baud rate supported, 73 port Keyboard, illustrated, 30 Phone, illustrated, 30 Power, illustrated, 30 USB, illustrated, 30 modes Green mode, 12 Orange mode, 11, 13 Suspend mode, 14 MSI, 25 N navigating in Intermec Settings, 37 network communications lost, 39 Network Connection icon, 19, 68, 97, 98, 99 network protocols supported, 47 Networking Test, diagnostics, 103 nk.bin file, 107 no network connection icon, troubleshooting, 99 numeric keypad, using, 11
Index CN2 Handheld Computer User’s Manual 129 O object store, 90 operating system displaying the version, 103 upgrading, 107 operating the CN2 humidity range, 114 temperature range, 114 troubleshooting, 94 optional features 1D linear imager, 3 802.11b/g radio, 3 keypad, 3 Orange key illustrated, 11, 13 refreshing the selected folder, 12, 13 using, 11, 13 Orange mode, enabling, 11, 13 P parameters, ways to configure, 34 passphrase setting for Funk WPA-PSK, 56 setting for Microsoft WPA-PSK, 59 password for exiting Avalanche Enabler, 89 patent information, xiv persistent applications, 90 Persistent Storage Memory (PSM), upgrading, 109 phone connection, configuring, 71 phone cord (2-wire), accessory described, 116 Phone port on modem dock, illustrated, 30 physical dimensions, 114 specifications, 114 POP3 email server, 78 Power key illustrated, 11, 13 using, 14 Power port on modem dock, illustrated, 30 power specifications, 114 power supply, accessory described, 115 Pre-Shared key Mode, WPA, 54 problems, finding and solving, 94 profile, selecting for Funk security, 52 Protected Extensible Authentication Protocol (PEAP), described, 59 PSK mode of WPA, 54 pull-tab, on an SD card, 27 R radio communications, configuring, 47 determining if installed, 4 Wi-Fi certified, 2 Radio Power Management parameter, 10 RAM, Memory Information, diagnostics, 103 reading distances, 1D linear imager, 115 refresh, 12, 13 registry clearing, 96 editing entries for .cab files, 90 for the keypad, 43 entries, described, 43, 91 location on CN2, 43, 91 resetting, 96 Remote Registry Editor, 43, 90 remotely managing the CN2, using Avalanche, 89 removing applications, problems afterward, 96 battery, 8, 28 SD card, 28 Reset button, illustrated, 106 Reset Registry button, 96 Resource Kits, using to develop applications, 82 restoring default settings, 39 running several applications simultaneously, 22 S safety icons, xi summary, x SanDisk SD cards, 26 Save icon, illustrated, 39 saving, Intermec Settings, 39
Index 130 CN2 Handheld Computer User’s Manual Scan buttons illustrated, 13 troubleshooting, 100 ScanDemo, using, 16 scanner cleaning the window, 110 default configuration settings, 120 reading distances, 115 troubleshooting, 100 window, illustrated, 110 scanning bar codes, 25 described, 25 determining if available, 4 using ScanDemo application, 16 screen, See also touch screen Backlight Test, diagnostics, 102 cleaning, 110 Display Test, diagnostics, 103 specifications, 114 Touch Screen Test, diagnostics, 103 screen cleaner, accessory described, 117 screen icons, understanding, 19 screen protector, accessory described, 117 scroll keypad, using, 13 SD card accessing files, 28 attaching a pull-tab, 27 contents, in SDMMC Disk folder, 84 inserting, 27 removing, 28 required to upgrade operating system, 107 using to copy and install files, 89 using to install applications, 89 using to store application data, 84 using to upgrade operating system, 107 SDK, See Resource Kits SDMMC Disk folder, using to store application data, 84 secure digital card, See SD card security configuring 802.1x, 59 LEAP, 62 overview, 51 WEP, 63 WPA, 54 disabling, 68 loading certificates, 65 using Microsoft Security, 52 using the Funk supplicant, 52 viewing wireless network information, 68 security choice, Microsoft or Funk, 52 serial adapter, accessory described, 117 serial port, illustrated, 2 settings, restoring default, 39 Setup Assistant, using to configure CN2, 35 Shift key (scroll keypad), See Orange key, 1 Side Scan buttons illustrated, 2 troubleshooting, 100 SMTP gateway, 78 soft keyboard, 37 software configuration, default, 96 sound, Audio Test, diagnostics, 103 sounds, See beeps specifications 1D linear imager reading distances, 115 electrical, 114 humidity, 114 power, 114 screen, 114 temperature, 114 start screen illustrated, 15 understanding, 16 static WEP security, configuring, 63 status beeps, understanding, 21 checking battery, 10 lights, understanding, 20 status bar, See taskbar storing your application on the CN2, 84 stylus accessory described, 117 calibrating the touch screen, 18 using with touch screen, 15 Suspend mode, described, 14 switching between active tasks, 24, 25 SWLD26C1 configuration window, 68
Index CN2 Handheld Computer User’s Manual 131 symbologies, bar code default, 25 disabled incorrectly, 40, 101 supported, 115 T tab, on an SD card, 27 tap and hold, defined, 15 tap, defined, 15 Task Manager numeric keypad shortcut, 22 scroll keypad shortcut, 23 starting, 22, 23 using, 23 Task Manager screen, illustrated, 23 taskbar illustrated, 15 understanding, 16 tasks, running several simultaneously, 22 TCP/IP network diagram, 48 network, configuring parameters, 48 technical support accessing on web, xii sending CN2 for repair, 104 services, listed, xiii telephone access, xiii viewing the operating system version, 103 telephone access to technical support, xiii temperature, specifications, 114 tests running diagnostics, 102 summary of diagnostic tests, 102 third-party certificate authority, 66 time, configuring, 106 TKIP, using with WPA, 54 touch screen accessories, 117 calibrating, 18 cleaning, 110, 117 icons, understanding, 19 illustrated, 110 Touch Screen Test, diagnostics, 103 using with stylus, 15 Touch Screen Test, diagnostics, 103 Transcriber, using, 17 Transport Layer Security (TLS), described, 59 troubleshooting bar code symbologies, 101 configuring 802.1x security, 97 to 98 diagnostic tests, 102 guide to finding solutions, 93 lost network connection after suspend, 98 Network Connection icon, 97, 98, 99 operating the CN2, 94 scanning bar codes, 100 wireless connectivity, 98 trusted root certificate, 65 turn on/off the CN2, 14 U UDP Plus network diagram, 50 network, configuring parameters, 50 understanding screen icons, 19 status lights, 20 unexpected behavior, 96 Unicode characters, 15 unique client certificate, 65 UPC/EAN, 25 upgrading operating system, 107 Persistent Storage Memory (PSM), 109 USB communications configuring, 46 network diagram, 46 USB interface cable, accessory, 116 USB Host Power parameter, 30 USB interface cable, accessory described, 116 USB keyboard installing and using, 29 supported models, 29 USB port on modem dock, illustrated, 30 USB/serial port, illustrated, 2 User Certificates utility, 65 user-programmable fonts, 15
Index 132 CN2 Handheld Computer User’s Manual using battery, 5 Green key, 12 Orange key, 11, 13 Power key, 14 SD card, 26 touch screen, 15 USB keyboard, 31 Utilities icon, 31, 96 V version, operating system, 103 viewing active tasks, 23, 24 Visual Basic .NET, 82 volume, beeper, changing, 22 W Warm Boot button, illustrated, 105 warm booting, 104 warranty information, xii Wavelink Avalanche Agent, 89 package for CN2, 40 password for exiting Enabler, 89 using to copy and install files, 89 using to remotely manage the CN2, 89 WEP security, configuring, 63 Wi-Fi certified, 2 Wi-Fi Protected Access (WPA) security, 54 Windows keyboard shortcuts, 31 wireless CN2, defined, 4 wireless communications configuring, 47 troubleshooting, 98 Wireless Information tab, 69 Wireless Zero Configuration, See Wireless Information tab WPA security configuring with Funk, 55 configuring with Microsoft, 57 described, 54 WPA-PSK security configuring with Funk, 56 configuring with Microsoft, 58 described, 54 writing on touch screen, converting with Transcriber, 17 X, Y, Z XScale processor, 3 yellow Power key, 14 Zero Config, See Wireless Information tab
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