Intel 6235ANH Intel Centrino Advanced-N 6235 User Manual 2
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User Manual 2
User Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Centrino
are trademarks of Intel Corporation in the
U.S. and other countries. AMD is a
trademark of Advanced Micro Devices, Inc.
SD Logo is a trademark of its proprietor.
Java is a U.S. trademark of Sun
Microsystems, Inc. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: January 2013
Document Part Number: 709344-xx1
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
To obtain the latest information in this
guide, contact support. For U.S. support, go
to http://www.hp.com/go/contactHP. For
worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Welcome .......................................................................................................................................................... 1
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
TouchPad ............................................................................................................................ 4
Lights ................................................................................................................................... 5
Keys ..................................................................................................................................... 6
Right ..................................................................................................................................................... 7
Left ....................................................................................................................................................... 8
Rear ...................................................................................................................................................... 9
Display ................................................................................................................................................ 10
Bottom ................................................................................................................................................ 12
3 Connecting to a network .............................................................................................................................. 13
Connecting to a wireless network ....................................................................................................... 13
Using the wireless controls ................................................................................................ 13
Using the wireless button .................................................................................. 13
Using operating system controls ....................................................................... 14
Using a WLAN ................................................................................................................... 14
Using an Internet service provider .................................................................... 14
Setting up a WLAN ............................................................................................ 15
Configuring a wireless router ............................................................................ 15
Protecting your WLAN ....................................................................................... 15
Connecting to a WLAN ...................................................................................... 16
Using HP Mobile Broadband (select models only) ............................................................ 16
Inserting and removing a SIM ........................................................................... 17
Using GPS (select models only) ........................................................................................ 18
Using Bluetooth wireless devices (select models only) ..................................................... 18
Connecting to a wired network ........................................................................................................... 20
Connecting to a local area network (LAN) ......................................................................... 20
v
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 21
Using pointing devices ....................................................................................................................... 22
Setting pointing device preferences ................................................................................... 22
Using the TouchPad .......................................................................................................... 22
Turning the TouchPad off and on ...................................................................... 23
Using TouchPad Gestures ................................................................................ 23
One-finger slide ................................................................................ 23
Tapping ............................................................................................. 24
Scrolling ............................................................................................ 24
Pinching/zooming ............................................................................. 25
Rotating (select models only) ........................................................... 25
Edge swipes (select models only) ..................................................................................... 26
Right-edge swipe .............................................................................................. 26
Top-edge swipe ................................................................................................. 26
Left-edge swipe ................................................................................................. 27
Using the keyboard ............................................................................................................................ 28
Using Microsoft Windows 8 shortcut keys ......................................................................... 28
Identifying the hot keys ...................................................................................................... 28
Using keypads ................................................................................................................... 30
Using the embedded numeric keypad ............................................................... 30
Turning the embedded numeric keypad on and off .......................... 31
Switching key functions on the embedded numeric keypad ............. 31
Using an optional external numeric keypad ...................................................... 31
5 Multimedia ..................................................................................................................................................... 32
Using the media activity controls ........................................................................................................ 32
Audio .................................................................................................................................................. 32
Connecting speakers ......................................................................................................... 32
Adjusting the volume ......................................................................................................... 33
Connecting headphones .................................................................................................... 33
Checking audio functions on the computer ........................................................................ 33
Webcam (select models only) ............................................................................................................ 34
Video .................................................................................................................................................. 34
DisplayPort ........................................................................................................................ 34
6 Power management ...................................................................................................................................... 36
Shutting down the computer ............................................................................................................... 36
Setting power options ......................................................................................................................... 37
Using power-saving states ................................................................................................. 37
Intel Rapid Start Technology (select models only) ............................................ 37
vi
Initiating and exiting Sleep ................................................................................ 37
Enabling and exiting user-initiated Hibernation ................................................. 38
Using the power meter and power settings ....................................................... 38
Setting password protection on wakeup ........................................................... 38
Using battery power ........................................................................................................... 39
Finding additional battery information ............................................................... 39
Displaying the remaining battery charge ........................................................... 39
Maximizing battery discharge time .................................................................... 39
Managing low battery levels .............................................................................. 40
Identifying low battery levels ............................................................. 40
Resolving a low battery level ............................................................ 40
Inserting or removing the battery ...................................................................... 40
Conserving battery power ................................................................................. 41
Storing a user-replaceable battery .................................................................... 42
Disposing of a user-replaceable battery ............................................................ 42
Replacing a user-replaceable battery ............................................................... 42
Using external AC power ................................................................................................... 42
Testing an AC adapter ...................................................................................... 43
7 External cards and devices .......................................................................................................................... 44
Using Media Card Reader cards (select models only) ....................................................................... 44
Inserting a digital card ........................................................................................................ 44
Removing a digital card ..................................................................................................... 45
Using a USB device ........................................................................................................................... 45
Connecting a USB device .................................................................................................. 46
Removing a USB device .................................................................................................... 46
Using optional external devices .......................................................................................................... 46
Using optional external drives ............................................................................................ 47
Using the docking connector (select models only) ............................................................ 47
8 Drives ............................................................................................................................................................. 48
Handling drives ................................................................................................................................... 48
Using hard drives ............................................................................................................................... 49
Intel Smart Response Technology (select models only) .................................................... 49
Removing or replacing the service door ............................................................................ 49
Removing the service door ............................................................................... 49
Replacing the service door ................................................................................ 51
Replacing or upgrading the hard drive ............................................................................... 51
Removing the hard drive ................................................................................... 52
Installing a hard drive ........................................................................................ 52
Improving hard drive performance ..................................................................................... 53
vii
Using Disk Defragmenter .................................................................................. 53
Using Disk Cleanup ........................................................................................... 53
9 Security .......................................................................................................................................................... 54
Protecting the computer ..................................................................................................................... 54
Using passwords ................................................................................................................................ 55
Setting passwords in Windows .......................................................................................... 55
Setting passwords in Computer Setup .............................................................................. 57
Managing a BIOS administrator password ........................................................................ 57
Entering a BIOS administrator password .......................................................... 59
Using antivirus software ..................................................................................................................... 59
Using firewall software ....................................................................................................................... 59
Installing critical security updates ....................................................................................................... 59
Using HP Client Security Manager (select models only) .................................................................... 60
Installing an optional security cable .................................................................................................... 60
10 Maintenance ................................................................................................................................................ 61
Adding or replacing memory modules ................................................................................................ 61
Cleaning your computer ..................................................................................................................... 63
Cleaning products .............................................................................................................. 63
Cleaning procedures .......................................................................................................... 64
Cleaning the display .......................................................................................... 64
Cleaning the sides and cover ............................................................................ 64
Cleaning the TouchPad and keyboard .............................................................. 64
Updating programs and drivers .......................................................................................................... 65
Using SoftPaq Download Manager .................................................................................................... 66
11 Backup and recovery .................................................................................................................................. 67
Backing up your information ............................................................................................................... 67
Performing a system recovery ............................................................................................................ 68
Using the Windows recovery tools ..................................................................................... 68
Using f11 recovery tools .................................................................................................... 69
Using Windows 8 operating system media (purchased separately) .................................. 70
Using Windows Refresh for quick and easy recovery ....................................................... 71
Remove everything and reinstall Windows ........................................................................ 71
Using HP Software Setup .................................................................................................. 72
12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 73
Using Computer Setup ....................................................................................................................... 73
Starting Computer Setup ................................................................................................... 73
viii
Navigating and selecting in Computer Setup ..................................................................... 73
Restoring factory settings in Computer Setup ................................................................... 74
Updating the BIOS ............................................................................................................. 75
Determining the BIOS version ........................................................................... 75
Downloading a BIOS update ............................................................................. 75
Using Advanced System Diagnostics ................................................................................................. 76
13 Support ........................................................................................................................................................ 78
Contacting support ............................................................................................................................. 78
Labels ................................................................................................................................................. 79
14 Specifications .............................................................................................................................................. 80
Input power ......................................................................................................................................... 80
Operating environment ....................................................................................................................... 81
Appendix A Traveling with the computer ...................................................................................................... 82
Appendix B Troubleshooting .......................................................................................................................... 84
Troubleshooting resources ................................................................................................................. 84
Resolving issues ................................................................................................................................ 84
The computer is unable to start up .................................................................................... 84
The computer screen is blank ............................................................................................ 85
Software is functioning abnormally .................................................................................... 85
The computer is on but not responding ............................................................................. 85
The computer is unusually warm ....................................................................................... 85
An external device is not working ...................................................................................... 86
The wireless network connection is not working ................................................................ 86
Appendix C Electrostatic discharge .............................................................................................................. 87
Index ................................................................................................................................................................... 88
ix
x
1Welcome
After you set up and register the computer, it is important to take the following steps:
●Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows®
features.
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop,
press the Windows key on your keyboard. Pressing the Windows key again will return you
to the previous screen.
●Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see Connecting to a network on page 13.
●Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer. For more information, see Using antivirus software
on page 59.
●Get to know your computer—Learn about your computer features. Refer to Getting to know
your computer on page 4 and Navigating using the keyboard, touch gestures and pointing
devices on page 21 for additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For
details about using the software included with the computer, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.
●Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and
recovery on page 67.
1
Finding information
The computer comes with several resources to help you perform various tasks.
Resources For information about
Setup Instructions poster ●How to set up the computer
●Help to identify computer components
Windows 8 Basics guide Overview of using and navigating with Windows® 8.
Help and Support
To access Help and Support on the Start screen,
select the HP Support Assistant app.
To obtain the latest information in this guide, contact
support. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●Operating system information
●Software, driver, and BIOS updates
●Troubleshooting tools
●How to access support
Regulatory, Safety, and Environmental Notices
To access the user guides, select the HP Support
Assistant app on the Start screen, select My
computer, and then select User guides.
●Regulatory and safety information
●Battery disposal information
Safety & Comfort Guide
To access the user guides, select the HP Support
Assistant app on the Start screen, select My
computer, and then select User guides.
– or –
Go to http://www.hp.com/ergo.
●Proper workstation setup, posture, health, and work habits
●Electrical and mechanical safety information
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP support telephone numbers
HP website
To obtain the latest information in this guide, contact
support. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●Support information
●Ordering parts and finding additional help
●Accessories available for the device
2 Chapter 1 Welcome
Resources For information about
Limited Warranty*
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select Warranty and services.
– or –
Go to http://www.hp.com/go/orderdocuments.
Warranty information
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from http://www.hp.com/go/orderdocuments or write to:
●North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Finding information 3
2 Getting to know your computer
Top
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
4 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light On: Caps lock is on.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Microphone mute light ●Amber: Muted.
●Off: Microphone is on.
(4) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
(5) Num lock light On: Num lock is on.
(6) TouchPad light ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
Top 5
Keys
Component Description
(1) esc key Displays system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with a function key, the num lk
key, the esc key, or the b key.
(3) Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return
you to the previous screen.
(4) Function keys Execute frequently used system functions when pressed
in combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated
by the icon in the upper-right corner of the key.
(6) Windows applications key Displays options for a selected object.
6 Chapter 2 Getting to know your computer
Right
Component Description
(1) Power button Turns power on and off.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off.
(3) Orientation lock Locks screen orientation in either Landscape or
Portrait mode.
(4) Volume button Lowers the volume.
(5) Volume button Raises the volume.
(6) Speaker Produces sound.
(7) Media Card Reader Supports a micro SD High Capacity (SDHC)
memory card or an optional wireless micro
subscriber identity module (SIM)
(8) Audio-out (headphone) jack/Audio-
in (microphone) jack
Produces sound when connected to optional
powered stereo speakers, headphones, earbuds,
a headset, or television audio. Also connects an
optional headset microphone.
WARNING! To reduce the risk of personal
injury, adjust the volume before putting on
headphones, earbuds, or a headset. For
additional safety information, see the Regulatory,
Safety, and Environmental Notices. To access
the user guides, select the HP Support
Assistant app on the Start screen, select My
computer, and then select User guides.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-
conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
(9) Docking port Connects an optional docking device.
Right 7
Left
Component Description
(1) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2) Speaker Produces sound.
8 Chapter 2 Getting to know your computer
Rear
Component Description
(1) RJ-45 (network) jack Connects a network cable.
(2) USB 3.0 ports (1) Connect optional USB 3.0 devices and provide
enhanced USB power performance.
NOTE: For details about different types of USB
ports, see Using a USB device on page 45.
(3) Security cable slot Attaches an optional security cable to the
computer.
NOTE: The security cable is designed to act as
a deterrent, but it may not prevent the computer
from being mishandled or stolen.
(4) DisplayPort Connects an optional digital display device, such
as a high-performance monitor or projector.
(5) USB 3.0 charging port Connects an optional USB device. The USB 2.0
charging port can also charge select models of
cell phones and MP3 players, even when the
computer is off.
NOTE: A USB charging port (also referred to as
a powered USB port) allows you to charge
connected USB devices. Standard USB ports will
not charge all USB devices or will charge using a
low current. Some USB devices require power
and require you to use a powered port.
NOTE: For details about different types of USB
ports, see Using a USB device on page 45.
(6) Power connector Connects an AC adapter.
(7) AC adapter light ●White: The AC adapter is connected and the
battery is charged.
●Amber: The AC adapter is connected and
the battery is charging.
●Off: The computer is using DC power.
Rear 9
Display
Your computer is one of the next generation of HP products, and can serve as both a standard
notebook and can swivel into a tablet configuration, allowing you to use its touchscreen capabilities
with a large number of apps. The display rotates easily clockwise into tablet position, and
counterclockwise back into notebook configuration.
10 Chapter 2 Getting to know your computer
CAUTION: To prevent damage to the display hinges, , when in notebook configuration, do not
rotate the display counterclockwise, and do not force the rotating action.
Component Description
(1) Ambient light sensor Brightens or dims the display in response to ambient light.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(4) Internal microphones (2) Record sound.
(5) Webcam light On: The webcam is in use.
(6) Webcam Records video and captures still photographs.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant on the Start screen,
select the HP Support Assistant app.
(7) Windows Home button Returns you to the Start screen.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant
app on the Start screen, select My computer, and then select User guides.
Display 11
Bottom
Component Description
(1) Service cover Contains the hard drive, the wireless LAN module slot,
the WWAN module slot (select models only), and the
memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through HP Support Assistant. To
access HP Support Assistant on the Start screen,
select the HP Support Assistant app.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(3) Near Field Communication (NFC)
antenna
With HP TouchZone, you can wirelessly connect,
communicate and transfer data/info to and from your
Near Field Communication (NFC)-compatible devices.
(4) Battery bay Holds the battery.
(5) Battery bay cover release latch Releases the battery cover over the battery bay.
12 Chapter 2 Getting to know your computer
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
●Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
●HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN)
device that gives you wireless connectivity over a much larger area. Mobile network operators
install base stations (similar to cell phone towers) throughout large geographic areas, effectively
providing coverage across entire states, regions, or even countries.
●Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in
Help and Support. To access HP Support Assistant on the Start screen, select the HP Support
Assistant app.
Using the wireless controls
You can control the wireless devices in your computer using these features:
●Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
button)
●Operating system controls
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights,
depending on the model. All of the wireless devices on your computer are enabled at the factory, so
the wireless light is on (white) when you turn on the computer.
Connecting to a wireless network 13
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type n, and then select Settings..
2. Type network and sharing in the search box, and then select Network and Sharing
Center.
For more information, access HP Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
●A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical
network functions.
●A home or small office WLAN typically uses a wireless router, which allows several wireless and
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
14 Chapter 3 Connecting to a network
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider
●A wireless router (2) (purchased separately)
●A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
●Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
●Use wireless encryption.
Connecting to a wireless network 15
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, access HP Support Assistant. To access HP Support
Assistant on the Start screen, select the HP Support Assistant app.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless
light is off, press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. From the Windows desktop, tap and hold, or click the network status icon in the notification area,
at the far right of the taskbar.
3. Select your WLAN from the list.
4. Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up
a new connection or network. A list of options is displayed, allowing you to manually search
for and connect to a network or to create a new network connection.
After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more
places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a
network service provider (called a mobile network operator), which in most cases is a cellular phone
network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to
stay connected to the Internet, send email, or connect to your corporate network whether you are on
the road or outside the range of Wi-Fi hotspots.
HP supports the following technologies:
●HSPA (High Speed Packet Access), which provides access to networks based on the Global
System for Mobile Communications (GSM) telecommunications standard.
●EV-DO (Evolution Data Optimized), which provides access to networks based on the code
division multiple access (CDMA) telecommunications standard.
16 Chapter 3 Connecting to a network
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
The serial number is printed on a label inside the battery bay of your computer.
Some mobile network operators require the use of a SIM. A SIM contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers
include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided
in the HP Mobile Broadband information provided with your computer or the mobile network operator
may provide it separately from the computer.
For information about inserting and removing the SIM, see the Inserting and removing a SIM
on page 17 section in this chapter.
For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your computer. For
additional information, see the HP website at http://www.hp.com/go/mobilebroadband (select regions/
countries only).
Inserting and removing a SIM
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.
To insert a SIM, follow these steps:
1. Shut down the computer.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the battery bay toward you.
6. Remove the battery.
Connecting to a wireless network 17
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.
NOTE: This computer uses micro SIM cards, which are smaller than standard SIM cards. A
standard SIM card will not fit into this slot.
NOTE: See the image on the battery bay to determine which way the SIM card should be
inserted into your computer.
8. Replace the battery.
NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.
9. Reconnect external power.
10. Reconnect external devices.
11. Turn on the computer.
To remove a SIM, press in on the SIM, and then remove it from the slot.
Using GPS (select models only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites
deliver location, speed, and direction information to GPS-equipped systems.
For more information, see the HP GPS and Location software Help.
Using Bluetooth wireless devices (select models only)
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●Computers (desktop, notebook, PDA)
●Phones (cellular, cordless, smart phone)
●Imaging devices (printer, camera)
18 Chapter 3 Connecting to a network
●Audio devices (headset, speakers)
●Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.
Connecting to a wireless network 19
Connecting to a wired network
There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Both cables are sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a
modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.
20 Chapter 3 Connecting to a network
4 Navigating using the keyboard, touch
gestures and pointing devices
Your computer allows navigation using touch gestures (select models only) in addition to the
keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen
(select models only).
Review the Windows 8 Basics guide included with your computer. The guide provides information on
common tasks using the TouchPad, touch screen, or the keyboard.
Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.
21
Using pointing devices
NOTE: In addition to the pointing devices included with your computer, you can use an external
USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows to customize settings for pointing devices, such as button
configuration, click speed, and pointer options.
To access Mouse Properties:
●From the Start screen, type mouse, click Settings, and then select Mouse.
Using the TouchPad
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Use the left and right TouchPad buttons like the buttons on an external mouse.
22 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
Using TouchPad Gestures
Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on
the screen by using your fingers to control the pointer action.
TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or
a combination of the two.
The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the
TouchPad at the same time.
NOTE: TouchPad gestures are not supported in all programs.
1. From the Start screen type mouse, click Settings, and then select Mouse from the list of
applications.
2. Click the Device Settings tab, select the device in the window that is displayed, and then click
Settings.
3. Click a gesture to activate the demonstration.
To turn the gestures off or on:
1. From the Start screen type mouse, click Settings, and then select Mouse from the list of
applications.
2. Click the Device Settings tab, select the device in the window that is displayed, and then click
Settings.
3. Select the check box next to the gesture that you want to turn off or on.
4. Click Apply, and then click OK.
One-finger slide
The one-finger slide lets you navigate around the screen.
●Place your finger on the TouchPad zone and slide your finger to move the on-screen pointer in
the direction you want the pointer to go.
Using pointing devices 23
Tapping
To make an on-screen selection, use the Tap function on the TouchPad.
●Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
●Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or
right.
24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Pinching/zooming
Pinching and zooming allow you to zoom out or in on images or text.
●Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers
apart.
●Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers
together.
Rotating (select models only)
Rotating allows you to turn items such as photos.
●Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your
forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your
forefinger from 3 o’clock to 12 o’clock.
Using pointing devices 25
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may
not be functional for all apps.
Edge swipes (select models only)
Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and
finding or using apps.
Right-edge swipe
The right-edge swipe accesses the charms, which let you Search, Share, start apps, access Devices,
or change Settings.
●Swipe your finger gently from the right edge to display the charms.
Top-edge swipe
The top-edge swipe allows you to open apps available from the start screen.
IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.
●Swipe your finger gently from the top edge to display available apps.
26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Left-edge swipe
The left-edge swipe accesses your recently opened apps so that you can switch between them
quickly.
Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps.
●Swipe from the left edge of the TouchPad to switch between apps.
Using pointing devices 27
Using the keyboard
The keyboard and mouse allow you to type select items, scroll and to perform the same functions as
using touch gestures. The keyboard also allows you to use action keys and hot keys to perform
specific functions .
TIP: The Windows button on the keyboard allows you to quickly return to the Start screen
from an open app or the Windows desktop. Pressing the Windows button again will return you to the
previous screen.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard
functions than those discussed in this section.
Using Microsoft Windows 8 shortcut keys
Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you
with Windows 8 functions. Press the Windows button in combination with the key to perform the
action.
For additional information on Windows 8 shortcut keys go to HP Support Assistant. To access HP
Support Assistant on the Start screen, select the HP Support Assistant app.
Shortcut
key
Key Description
Opens the Start screen.
+cOpens the charms.
+dOpens the Windows desktop.
+tab Switches between open apps.
NOTE: Continue to press this key combination until the app you
want opens.
alt +f4 Closes an active app.
Identifying the hot keys
A hot key is a combination of the fn key (1) and either the esc key (2), or one of the function keys (3).
28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
To use a hot key:
▲Briefly press the fn key, and then briefly press the second key of the hot key combination.
Hot key combination Description
fn+esc Displays system information
fn+f2 Displays the Power Options window.
fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system
components turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
fn+f4 Switches the screen image among display devices connected to the system. For example, if a
monitor is connected to the computer, fn+f4 alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video
standard. The fn+f4 hot key can also alternate images among other devices that are receiving video
information on the computer.
fn+f5 Mutes or restores speaker sound.
fn+ f6 Decreases speaker volume.
fn+f7 Increases speaker volume.
fn+f8 Mutes or restores microphone.
fn+f9 Decreases the screen brightness level.
fn+f10 Increases the screen brightness level.
Using the keyboard 29
Hot key combination Description
fn+f11 Turns the keyboard backlight on and off.
NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the
keyboard backlight.
fn+f12 Turns the wireless feature on or off.
NOTE: This key does not establish a wireless connection. To establish a wireless connection, a
wireless network must be set up.
Using keypads
The computer includes an embedded numeric keypad or an integrated numeric keypad. The
computer also supports an optional external numeric keypad, or an optional external keyboard that
includes a numeric keypad.
Using the embedded numeric keypad
Component Description
(2) fn key Turns the embedded numeric keypad on and off when pressed
in combination with the num lk key.
NOTE: The embedded numeric keypad will not function while
an external keyboard or numeric keypad is connected to the
computer.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Turning the embedded numeric keypad on and off
Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the
keypad.
NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad
is connected to the computer.
Switching key functions on the embedded numeric keypad
You can temporarily alternate the functions of keys on the embedded numeric keypad between their
standard keyboard functions and their keypad functions:
●To use the navigational function of a keypad key while the keypad is off, press and hold the fn
key while pressing the keypad key.
●To use the standard function of a keypad key while the keypad is on:
◦Press and hold the fn key to type in lowercase.
◦Press and hold fn+shift to type in uppercase.
Using an optional external numeric keypad
Keys on most external numeric keypads function differently according to whether num lock is on or
off. (Num lock is turned off at the factory.) For example:
●When num lock is on, most keypad keys type numbers.
●When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
When num lock on an external keypad is turned on, the num lock light on the computer is turned on.
When num lock on an external keypad is turned off, the num lock light on the computer is turned off.
To turn num lock on or off on an external keypad as you work:
▲Press the num lk key on the external keypad, not on the computer.
Using the keyboard 31
5 Multimedia
Your computer may include the following:
●Integrated speaker(s)
●Integrated microphone(s)
●Integrated webcam
●Preinstalled multimedia software
●Multimedia buttons or keys
Using the media activity controls
Depending on your computer model, you may have the following media activity controls that allow
you to play, pause, fast forward, or rewind a media file:
●Media buttons
●Media hot keys (specific keys pressed in combination with the fn key)
●Media keys
Audio
On your HP computer, you can play music CDs, download and listen to music, stream audio content
from the web (including radio), record audio, or mix audio and video to create multimedia. To
enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out
jack) on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting audio devices, be sure to adjust the volume.
32 Chapter 5 Multimedia
Adjusting the volume
Depending on your computer model, you can adjust the volume using the following:
●Volume buttons
●Volume hot keys (specific keys pressed in combination with the fn key)
●Volume keys
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access the user guides, select the HP Support Assistant app on the
Start screen, select My computer, and then select User guides.
NOTE: Volume can also be controlled through the operating system and some programs.
NOTE: Refer to the Getting to know your computer on page 4 section for information on what type
of volume controls your computer has.
Connecting headphones
You can connect wired headphones to the headphone jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices.
Checking audio functions on the computer
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To check the audio functions on your computer, follow these steps:
1. From the Start screen, type c, and then select Control Panel from the list of applications.
2. Select Hardware and Sound, and then select Sound.
When the Sound window opens, select the Sounds tab. Under Program Events, select any
sound event, such as a beep or alarm and then click Test. You should hear sound through the
speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1. From the Start screen, type s, and then select Sound Recorder.
2. Click Start Recording and speak into the microphone. Save the file to your Windows desktop.
3. Open a multimedia program and play back the recording.
To confirm or change the audio settings on your computer:
1. From the Start screen, type c, and then select Control Panel from the list of applications.
2. Select Hardware and Sound, and then select Sound.
Audio 33
Webcam (select models only)
Some computers include an integrated webcam. With the preinstalled software, you can use the
webcam to take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
●Capturing and sharing video
●Streaming video with instant message software
●Taking still photos
Administrators can set the security level for Face Recognition in the Security Manager Setup Wizard
or HP Client Security Administrative Console. For more information, see the HP Client Security
Getting Started guide (select models only) or the Face Recognition software Help. To access the user
guides, select the HP Support Assistant app on the Start screen, select My computer, and then
select User guides. For details about using the webcam, refer to the help for the app.
Video
Your HP computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer without needing to
connect to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV.
Your computer has the following external video ports:
●DisplayPort
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,
using the correct cable. Check the device manufacturer's instructions if you have questions.
NOTE: Refer to the Getting to know your computer on page 4 section for information about your
computer's video ports.
DisplayPort
The DisplayPort connects the computer to an optional video or audio device, such as a high-definition
television, or to any compatible digital or audio component. The DisplayPort delivers higher
performance than the VGA external monitor port and improves digital connectivity.
NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort
cable (purchased separately).
NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The
information displayed on the computer screen can be simultaneously displayed on the DisplayPort
device.
34 Chapter 5 Multimedia
To connect a video or audio device to the DisplayPort:
1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.
2. Connect the other end of the cable to the video device, and then see the device manufacturer’s
instructions for additional information.
NOTE: To remove the device cable, press down on connector release button to disconnect it on the
computer.
Video 35
6 Power management
NOTE: A computer may have a power button or a power switch. The term power button is used
throughout this guide to see both types of power controls.
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off
the display and computer.
Shut down the computer under any of the following conditions:
●When you need to replace the battery or access components inside the computer
●When you are connecting an external hardware device that does not connect to a Universal
Serial Bus (USB) port
●When the computer will be unused and disconnected from external power for an extended
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1. Save your work and close all open programs.
2. From the Start screen, point to the upper-right or lower-right corner of the screen.
3. Click Settings, click the Power icon, and then click Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
●Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power.
●On models with a user-replaceable battery, remove the battery.
36 Chapter 6 Power management
Setting power options
Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a
disc or an external media card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state.
Intel Rapid Start Technology (select models only)
For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.
Rapid Start Technology manages your power-saving options as follows:
●Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press
any key, activate the TouchPad, or press the power button briefly.
●Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the
Sleep state when running on battery power or on external power or when the battery reaches a
critical level. After Hibernation is initiated, press the power button to resume your work.
NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to
initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See
Enabling and exiting user-initiated Hibernation on page 38.
Initiating and exiting Sleep
With the computer on, you can initiate Sleep in any of the following ways:
●Briefly press the power button.
●From the Start screen, point to the upper-right or lower-right corner of the screen. When the
charms list opens, click Settings, click the Power icon, and then click Sleep.
To exit Sleep, briefly press the power button.
When the computer exits Sleep, the power lights turn on and the computer returns to the screen
where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before the computer will return to the screen.
Setting power options 37
Enabling and exiting user-initiated Hibernation
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:
1. From the Start screen, type power, select Settings, and then select Power Options.
2. In the left pane, click Choose what the power button does.
3. Click Change Settings that are currently unavailable.
4. In the When I press the power button area, select Hibernate.
5. Click Save changes.
To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to
the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.
Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.
●To display the percentage of remaining battery charge and the current power plan, on the
Windows desktop, point over the power meter icon.
●To use Power Options, or to change the power plan, click the power meter icon and select an
item from the list. From the Start screen, you can also type power, select Settings, and then
select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power.
The icon also displays a message if the battery has reached a low or critical battery level.
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:
1. From the Start screen, type power, select Settings, and then select Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on-
screen instructions. If you do not need to create or change a user account password, go to step
5.
5. Click Save changes.
38 Chapter 6 Power management
Using battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
The computer runs on battery power whenever it is not plugged into external AC power. Computer
battery life varies, depending on power management settings, running programs, display brightness,
external devices connected to the computer, and other factors. Keeping the battery in the computer
whenever the computer is plugged into AC power charges the battery and also protects your work in
case of a power outage. If the computer contains a charged battery and is running on external AC
power, the computer automatically switches to battery power if the AC adapter is disconnected on the
computer or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save
battery life.
Finding additional battery information
HP Support Assistant provides the tools and information about the battery. To access battery
information, select the HP Support Assistant app on the Start screen, and then select Battery and
performance.
●Battery Check tool to test battery performance
●Information on calibration, power management, and proper care and storage to maximize battery
life
●Information on battery types, specifications, life cycles, and capacity
To access battery information:
▲To access battery information, select the HP Support Assistant app on the Start screen, and
then select Battery and performance.
Displaying the remaining battery charge
▲Move the pointer over the power meter icon on the Windows desktop in the notification area, at
the far right of the taskbar.
Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum
discharge time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
●Lower the brightness on the display.
●Remove the battery on the computer when it is not being used or charged, if the computer
contains a user-replaceable battery
●Store the user-replaceable battery in a cool, dry location.
●Select the Power saver setting in Power Options.
Setting power options 39
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some
low-battery alerts and system responses can be changed using Power Options. Preferences set
using Power Options do not affect lights.
From the Start screen, type power, select Settings, and then select Power Options.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:
●The battery light (select models only) indicates a low or critical battery level.
– or –
●The power meter icon in the notification area shows a low or critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and
power settings on page 38.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then
shuts down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲Connect one of the following devices:
●AC adapter
●Optional docking or expansion device
●Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the
computer.
Inserting or removing the battery
NOTE: For additional information on using the battery, see the HP Notebook Reference Guide.
To insert the battery:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
40 Chapter 6 Power management
2. Insert the battery at a 45 degree angle (1) into the battery bay until it is seated.
Pivot the battery downwards until it is seated (2). The battery release latch automatically locks
the battery into place.
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and initiate Hibernation or shut down the
computer through Windows before removing the battery.
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Slide the battery release latch (1) to release the battery.
3. Pivot the battery up and then remove the battery from the computer (2).
Conserving battery power
●From the Start screen, type power, select Settings, and then select Power Options.
●Select low power-use settings through Power Options.
●Turn off wireless and LAN connections and exit modem applications when you are not using
them.
●Disconnect unused external devices that are not plugged into an external power source.
Setting power options 41
●Stop, disable, or remove any external media cards that you are not using.
●Decrease screen brightness.
●Before you leave your work, initiate Sleep, or shut down the computer.
Storing a user-replaceable battery
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
user-replaceable battery and store it separately.
To prolong the charge of a stored battery, place it in a cool, dry place.
NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,
recharge the battery before returning it to storage.
Calibrate a battery before using it if it has been stored for one month or more.
Disposing of a user-replaceable battery
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the
user guides, select the HP Support Assistant app on the Start screen, select My computer, and
then select User guides. To access battery information, select the HP Support Assistant app on the
Start screen, and then select Battery and performance.
Replacing a user-replaceable battery
Battery Check notifies you to replace the battery when an internal cell is not charging properly or
when the battery storage capacity has reached a weak condition. If the battery is possibly covered by
an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more
information about ordering a replacement battery.
Using external AC power
WARNING! Do not charge the computer battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in
the computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion
device.
Connect the computer to external AC power under any of the following conditions:
●When charging or calibrating a battery
●When installing or modifying system software
●When writing information to a CD, a DVD, or a BD (select models only)
42 Chapter 6 Power management
●When running Disk Defragmenter
●When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
●The battery begins to charge.
●If the computer is turned on, the power meter icon in the notification area changes appearance.
When you disconnect external AC power, the following events occur:
●The computer switches to battery power.
●The display brightness is automatically decreased to save battery life.
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●The computer does not turn on.
●The display does not turn on.
●The power lights are off.
To test the AC adapter:
NOTE: The following instructions apply to computers with user-replaceable batteries.
1. Shut down the computer.
2. Remove the battery on the computer.
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.
4. Turn on the computer.
●If the power lights turn on, the AC adapter is working properly.
●If the power lights remain off, the AC adapter is not functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
Setting power options 43
7 External cards and devices
Using Media Card Reader cards (select models only)
Optional digital cards provide secure data storage and convenient data sharing. These cards are
often used with digital media–equipped cameras and PDAs as well as with other computers.
To determine the digital card formats that are supported on your computer, see the Getting to know
your computer on page 4 section.
Inserting a digital card
CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert
a digital card.
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the Media Card Reader, and then press in on the card until it is firmly seated.
You will hear a sound when the device has been detected, and a menu of options may be
displayed.
44 Chapter 7 External cards and devices
Removing a digital card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the digital card.
1. Save your information and close all programs associated with the digital card.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar. Then follow the on-screen instructions.
3. Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external
device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the
device. For more information about device-specific software, see the manufacturer's instructions.
These instructions may be provided with the software, on disc, or on the manufacturer’s website.
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer
may also have a USB charging port that provides power to an external device. An optional docking
device or USB hub provides additional USB ports that can be used with the computer.
Using a USB device 45
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
▲Connect the USB cable for the device to the USB port.
NOTE: The following illustration may look slightly different than your computer.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know
that the device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the
device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using optional external devices
NOTE: For more information about required software and drivers, or to learn which computer port to
use, see the manufacturer's instructions.
To connect an external device to the computer:
46 Chapter 7 External cards and devices
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be
sure that the device is turned off and the AC power cord is unplugged.
1. Connect the device to the computer.
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3. Turn off the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it on the
computer. To disconnect a powered external device, turn off the device, disconnect it on the
computer, and then unplug the AC power cord.
Using optional external drives
Removable external drives expand your options for storing and accessing information. A USB drive
can be added by connecting the drive to a USB port to the computer.
NOTE: HP external USB optical drives should be connected to the powered USB port to the
computer.
USB drives include the following types:
●1.44-megabyte diskette drive
●Hard drive module
●External optical drive (CD, DVD, and Blu-ray)
●MultiBay device
Using the docking connector (select models only)
The docking connector connects the computer to an optional docking device. An optional docking
device provides additional ports and connectors that can be used with the computer.
NOTE: The following image may look slightly different than your computer or docking device.
Using optional external devices 47
8Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the
following cautions before handling drives. Additional cautions are included with the procedures to
which they apply.
Observe these precautions:
●Before you move a computer that is connected to an external hard drive, initiate Sleep and allow
the screen to clear, or properly disconnect the external hard drive.
●Before handling a drive, discharge static electricity by touching the unpainted metal surface of
the drive.
●Do not touch the connector pins on a removable drive or on the computer.
●Handle a drive carefully; do not drop a drive or place items on it.
●Before removing or inserting a drive, shut down the computer. If you are unsure whether the
computer is off, in the Sleep state, turn the computer on, and then shut it down through the
operating system.
●Do not use excessive force when inserting a drive into a drive bay.
●Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The
write process is sensitive to vibration.
●When the battery is the only source of power, be sure that the battery is sufficiently charged
before writing to media.
●Avoid exposing a drive to temperature or humidity extremes.
●Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
●Remove media from a drive before removing the drive from the drive bay, or traveling with,
shipping, or storing a drive.
●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “FRAGILE.”
●Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport
walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
48 Chapter 8 Drives
Using hard drives
CAUTION: To prevent information loss or an unresponsive system:
Save your work and shut down the computer before adding or replacing a memory module or hard
drive.
If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.
Intel Smart Response Technology (select models only)
Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching
feature that significantly enhances computer system performance. SRT allows computers with an
SSD mSATA module to be used as cache memory between the system memory and hard disk drive.
This provides the advantage of having a hard disk drive (or a RAID volume) for maximum storage
capacity while simultaneously delivering SSD enhanced system performance experience.
If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable
SRT, set the RAID volume, and then enable SRT. To temporarily disable SRT:
1. From the Start screen, type Intel, and then select Intel Rapid Storage Technology.
2. Click the Acceleration link, and then click the Disable Acceleration link.
3. Wait for the Acceleration Mode to complete.
4. Click the Reset to Available link.
IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change
and then re-enable SRT. Failure to temporarily disable this feature will prevent you from creating or
changing RAID volumes.
NOTE: HP does not support SRT with self-encrypting drives (SEDs).
For additional information about RAID, see the RAID User Guide. To access the user guides, select
the HP Support Assistant app on the Start screen, select My computer, and then select User
guides.
Removing or replacing the service door
CAUTION: To prevent information loss or an unresponsive system:
Save your work and shut down the computer before adding or replacing a memory module or hard
drive.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
Removing the service door
Remove the service door to access the memory module slot, hard drive, regulatory label, and other
components.
Using hard drives 49
To remove the service door:
1. Remove the battery (see Inserting or removing the battery on page 40).
2. With the service bay towards you, remove the 3 captive screws at the center of the unit and the
2 screws at the edge of the unit (1). The 2 screws at the front of the unit have rubber covers
which will need to be removed before the screws can be accessed. Then remove the 2 screws in
the middle of the service cover (2).
3. Before progressing, you may need to remove the micro SD card enclosure. Then slide the
service door toward the front of the computer (3) and lift (4) to remove the cover.
50 Chapter 8 Drives
Replacing the service door
Replace the service door after accessing the memory module slot, hard drive, regulatory label, and
other components.
To replace the service door:
1. Set the service cover down in place(1), taking care to align it properly, and then slide it toward
the battery bay until the service door snaps into place.(2).
2. With the service bay towards you, replace the micro SD enclosure if necessary. Replace the 3
captive screws at the center of the unit and the 2 screws at the edge of the unit (3). Replace the
rubber covers for the 2 edge screws. Then replace the 2 screws in the middle of the service door
(4).
NOTE: If you want to use the optional screw, it is stored inside the service door.
3. Insert the battery (see Replacing a user-replaceable battery on page 42).
Replacing or upgrading the hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.
Using hard drives 51
Removing the hard drive
To remove a hard drive:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Turn the computer upside down on a flat surface.
4. Remove the battery and the battery cover. (Refer to Replacing a user-replaceable battery
on page 42.)
5. Remove the service bay cover. (Refer to Removing or replacing the service door on page 49.)
6. Loosen the 1 hard drive screw. Pivot the hard drive to a forty-five degree angle, and then lift it
from the hard drive bay. The hard drive is a mini card SSD, which does not resemble
conventional hard drives.
Installing a hard drive
NOTE: Your computer may look slightly different from the illustration in this section.
To install the hard drive:
1. Insert the hard drive into the hard drive bay at an angle, and then lay the hard drive flat in the
hard drive bay.
2. Tighten the hard drive screw.
3. Replace the service door, taking care to align it properly. (See Removing or replacing the service
door on page 49.)
4. Insert the battery (see Replacing a user-replaceable battery on page 42.)
52 Chapter 8 Drives
5. Connect AC power and external devices to the computer.
6. Turn on the computer.
Improving hard drive performance
Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter
consolidates the fragmented files and folders on the hard drive so that the system can run more
efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to
complete. You may want to set it to run during the night or at another time when you do not need
access to your computer.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. On the Start screen, type disk, click Settings, and then select Defragment your hard drive.
3. Click Optimize.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To
access HP Support Assistant on the Start screen, select the HP Support Assistant app.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.
To run Disk Cleanup:
1. On the Start screen, type disk, click Settings, and then select Free disk space by deleting
unnecessary files.
2. Follow the on-screen instructions.
Using hard drives 53
9Security
Protecting the computer
Standard security features provided by the Windows operating system and the non-Windows
Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a
product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and
remove all password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and
recovery service available in select regions. If the computer is stolen, Computrace can track the
computer if the unauthorized user accesses the Internet. You must purchase the software and
subscribe to the service in order to use Computrace. For information about ordering the Computrace
software, go to the HP website at http://www.hpshopping.com.
NOTE: If a webcam is installed or connected to the computer, and if the Face Recognition program
is installed, you can set the security level for Face Recognition to balance the ease of use and the
difficulty of breaching the security of the computer. Refer to the HP Client Security Getting Started
guide or the Face Recognition software Help.
Computer risk Security feature
Unauthorized use of the computer HP Client Security Manager, in combination with a password,
smart card, contactless card, registered face scenes,
registered fingerprints, or other authentication credential
Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password in Computer Setup*
Unauthorized startup from an optical drive, diskette drive, or
internal network adapter
Boot options feature in Computer Setup*
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data ●Firewall software
●Windows updates
●Drive Encryption for HP Client Security
Unauthorized access to Computer Setup settings and other
system identification information
BIOS administrator password in Computer Setup*
54 Chapter 9 Security
Computer risk Security feature
Unauthorized removal of the computer Security cable slot (used with an optional security cable)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will
not load. You can use either a pointing device (TouchPad or USB mouse) or the keyboard to navigate and make selections
in Computer Setup.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several
types of passwords can be set, depending on how you want to control access to your information.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled
on the computer.
●Setup and DriveLock passwords are set in Computer Setup and are managed by the system
BIOS.
●The embedded security password, which is an HP Client Security Manager password, can be
enabled in Computer Setup to provide BIOS password protection in addition to its normal HP
Client Security functions. The embedded security password is used with the optional embedded
security chip.
●Windows passwords are set only in the Windows operating system.
●If you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey
to access the utility.
●If you forget both the DriveLock user password and the DriveLock master password set in
Computer Setup, the hard drive that is protected by the passwords is permanently locked and
can no longer be used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
You can also use the same password for more than one Computer Setup feature.
Use the following tips for creating and saving passwords:
●When creating passwords, follow requirements set by the program.
●Write down your passwords and store them in a secure place away on the computer.
●Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe
their functions.
Setting passwords in Windows
Password Function
Administrator password* Protects access to a Windows administrator-level account.
NOTE: This password cannot be used to access Computer
Setup contents.
Using passwords 55
Password Function
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password from the Start screen,
access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
56 Chapter 9 Security
Setting passwords in Computer Setup
Password Function
BIOS administrator password* Protects access to Computer Setup.
TPM Embedded Security Device (select models only) Available/Hidden
●If the administrator password is set, you can select
Available.
●If you select Hidden, the TPM device is not visible in
the operating system.
TPM Status (select models only) Enabled/disabled
●If the administrator password is not set or if the TPM
Security Device is set to Hidden, this entry is hidden.
●This value reflects the current physical state for the
TPM. The state is enabled or disabled by the
Embedded Security State setting.
Embedded Security State (select models only) No Operation/Disabled/ Enabled
●If the administrator password is not set or if TPM
Security Device is set to Hidden, this entry is hidden.
●You can enable or disable the TPM function.
●The next time the computer is restarted after the TPM
function is set, this value is set to No Operation.
TPM Set to Factory Defaults (select models only) No/Yes
●If the administrator password is not set or if the TPM
Security Device is set to Hidden, this entry is hidden.
●If the Embedded Security State is set to Enabled,
select Yes to reset the TPM to factory settings, and
then press f10 to save and exit. A confirmation
message is displayed to Clear the TPM. Press f1 to
reset the TPM, or press f2 to cancel the action.
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator
Password, and then press enter.
4. When prompted, type a password.
Using passwords 57
5. When prompted, type the new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-
screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press
enter.
4. When prompted, type your current password.
5. When prompted, type your new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press
enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the field empty, and then press enter.
6. Read the warning. To continue, select YES.
7. When prompted to type your new password again, leave the field empty, and then press enter.
8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
58 Chapter 9 Security
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you
used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS
administrator password, you must restart the computer and try again.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use
the antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, access HP Support Assistant. To access HP Support
Assistant on the Start screen, select the HP Support Assistant app.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your computer and/or network, or it can be a solution made up of
both hardware and software.
There are two types of firewalls to consider:
●Host-based firewalls—Software that protects only the computer it is installed on.
●Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with
printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the
firewall. To permanently resolve the problem, reconfigure the firewall.
Installing critical security updates
CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
Using antivirus software 59
Updates to the operating system and other software may have become available after the computer
left the factory. To be sure that all available updates are installed on the computer, observe these
guidelines:
●Run Windows Update as soon as possible after you set up your computer.
●Run Windows Update monthly thereafter.
●Obtain updates to Windows and other Microsoft programs, as they are released, from the
Microsoft website and through the updates link in from the Microsoft website and through the
updates link in HP Support Assistant. To access HP Support Assistant on the Start screen,
select the HP Support Assistant app.
Using HP Client Security Manager (select models only)
HP Client Security Manager software is preinstalled on select computer models. This software can be
accessed through Windows Control Panel. It provides security features that help protect against
unauthorized access to the computer, networks, and critical data. For more information, see the HP
Client Security software Help.
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from
being mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in
this section. Refer to the Getting to know your computer on page 4 section for the location of the
security cable slot on your computer.
1. Loop the security cable around a secured object.
2. Insert the key (1) into the cable lock (2).
3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock
with the key.
60 Chapter 9 Security
10 Maintenance
Adding or replacing memory modules
The computer has one memory module compartment. The capacity of the computer can be upgraded
by adding a memory module to the vacant expansion memory module slot or by upgrading the
existing memory module in the primary memory module slot.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that
both memory modules are identical.
NOTE: The primary memory is located in the bottom memory slot and the expansion memory is
located in the top memory slot.
To add or replace a memory module:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Remove the battery (see .Replacing a user-replaceable battery on page 42
4. Remove the service door (see Removing or replacing the service door on page 49
5. If you are replacing a memory module, remove the existing memory module:
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
Adding or replacing memory modules 61
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of
the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
6. Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module (2) into the memory module slot until it is seated.
62 Chapter 10 Maintenance
c. Gently press the memory module (3) down, applying pressure to both the left and right
edges of the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the
memory module.
7. Replace the service door (see Removing or replacing the service door on page 49.
8. Insert the battery (see Replacing a user-replaceable battery on page 42.
9. Connect AC power and external devices to the computer.
10. Turn on the computer.
Cleaning your computer
Cleaning products
Use the following products to safely clean and disinfect your computer:
●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:
germicidal disposable wipes. These wipes come in a variety of brand names.)
●Alcohol-free glass cleaning fluid
●Water with mild soap solution
Cleaning your computer 63
●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●Static-free cloth wipes
CAUTION: Avoid the following cleaning products:
Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and
hydrocarbons, which can permanently damage the surface of the computer.
Fibrous materials, such as paper towels, which can scratch the computer. Over time, dirt particles
and cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your
computer while it is turned on:
Turn off the computer.
Disconnect external power.
Disconnect all powered external devices.
CAUTION: Do not spray cleaning agents or liquids directly on any computer surface. Liquids
dripped on the surface can permanently damage internal components.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that the display is dry before closing the display.
Cleaning the sides and cover
To clean and disinfect the sides and cover, use a soft microfiber cloth or chamois moistened with one
of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and
debris.
Cleaning the TouchPad and keyboard
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.
CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys.
This can permanently damage internal components.
●To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or chamois
moistened with one of the cleaning solutions listed previously or use an acceptable germicidal
disposable wipe.
●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.
64 Chapter 10 Maintenance
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis with the latest
versions. Go to http://www.hp.com/support to download the latest versions. You can also register to
receive automatic update notifications when they become available.
Updating programs and drivers 65
Using SoftPaq Download Manager
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for
HP business computers without requiring the SoftPaq number. Using this tool, you can easily search
for SoftPaqs, and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published
database file containing computer model and SoftPaq information. SoftPaq Download Manager
allows you to specify one or more computer models to determine which SoftPaqs are available for
download.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If
updates are found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to
download SoftPaqs, you must first download and install the program. Go to the HP website at
http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download
Manager.
To download SoftPaqs:
▲From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq
Download Manager. Follow the instructions to download SoftPaqs.
NOTE: If prompted by User Account Control, click Yes.
66 Chapter 10 Maintenance
11 Backup and recovery
To protect your information, use Windows backup and restore utilities to back up individual files and
folders, back up your entire hard drive, create system repair media (select models only) by using the
installed optical drive (select models only) or an optional external optical drive, or create system
restore points. In case of system failure, you can use the backup files to restore the contents of your
computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed
options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these
topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access
HP Support Assistant on the Start screen, select the HP Support Assistant app.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. As you add new software and data files, you should continue to back up
your system on a regular basis to maintain a reasonably current backup. The system repair media
(select models only) are used to start up (boot) the computer and repair the operating system in case
of system instability or failure. Your initial and subsequent backups allow you to restore your data and
settings if a failure occurs.
On Start screen, type backup, click Settings, and then select Save backup copies of your files
with File History.
You can back up your information to an optional external hard drive or a network drive.
Backing up your information 67
Note the following when backing up:
●Store personal files in the Documents library, and back it up regularly.
●Back up templates that are stored in their associated programs.
●Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the
computer.
1. From the Start screen, type backup, click Settings, and then select from the list of displayed
options.
2. Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.
●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created (select models only), you must purchase Windows 8 operating system
media to reboot the computer and repair the operating system. For additional information, see
Using the Windows recovery tools
To recover information you previously backed up:
▲Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the
HP Support Assistant app.
To recover your information using Automatic Repair, follow these steps:
68 Chapter 11 Backup and recovery
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All
files you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 8 operating system DVD and the Driver
Recovery media (both purchased separately). For additional information, see Using Windows 8
operating system media (purchased separately) on page 70.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After
Windows has loaded, press and hold the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C,
and then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media and the Driver Recovery media (both
purchased separately). For additional information, see Using Windows 8 operating system
media (purchased separately) on page 70.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Performing a system recovery 69
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country
or region, and follow the on-screen instructions. You can also order the DVD by calling support. For
contact information, see the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical
drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
70 Chapter 11 Backup and recovery
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See HP Support Assistant for instructions on
reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the
HP Support Assistant app.
NOTE: You may be prompted for your permission or password when using Refresh. See Windows
Help and Support for more information. To access HP Support Assistant on the Start screen, select
the HP Support Assistant app.
To start Refresh:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display the
charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Refresh your PC without affecting your files, select Get started, and follow the on-
screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Reset your PC, and follow the on-screen instructions.
Performing a system recovery 71
To use the Start screen:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display the
charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4. Under Remove everything and reinstall Windows, select Get started, and follow the on-
screen instructions.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or
deleted from the system.
1. From the Start screen, type HP Software Setup, and select Apps.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
72 Chapter 11 Backup and recovery
12 Computer Setup (BIOS) and Advanced
System Diagnostics
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad or USB mouse) or the keyboard to
navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
Using Computer Setup 73
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
●To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-left corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press
enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
74 Chapter 12 Computer Setup (BIOS) and Advanced System Diagnostics
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press
enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
Using Computer Setup 75
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then click File Explorer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:
●System Tune-Up—This group of additional tests checks your computer to make sure that the
main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.
●Start-up test—This test analyzes the main computer components that are required to start the
computer.
●Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
●Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
●Battery test—This test analyzes the condition of the battery and calibrates the battery if
necessary. If the battery fails the test, contact HP support to report the issue and purchase a
replacement battery.
●BIOS Management—You can update or rollback the version of the BIOS on the system. Do not
shut down or remove external power during the process. You will be given a confirmation screen
before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.
You can view system information and error logs or select languages in the Advanced System
Diagnostics window.
76 Chapter 12 Computer Setup (BIOS) and Advanced System Diagnostics
To start Advanced System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
Using Advanced System Diagnostics 77
13 Support
Contacting support
If the information provided in this user guide or HP Support Assistant does not address your
questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For
worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.
●E-mail support.
●Find support telephone numbers.
●Locate an HP service center.
78 Chapter 13 Support
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
●Service label—Provides important information, including the following:
Component
(1) Product name
(2) Serial number (s/n)
(3) Part number/Product number (p/n)
(4) Warranty period
(5) Model description
Have this information available when you contact support. The service label is affixed inside the
battery bay.
●Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is affixed inside the battery bay.
●Regulatory label—Provides regulatory information about the computer. The regulatory label is
affixed inside the battery bay.
●Wireless certification label or labels (select models only)—Provide information about optional
wireless devices and the approval markings of some of the countries or regions in which the
devices have been approved for use. If your computer model includes one or more wireless
devices, one or more certification labels are included with your computer. You may need this
information when traveling internationally. Wireless certification labels are affixed inside the
battery bay.
●SIM (subscriber identity module) label (select models only)—Provides the ICCID (Integrated
Circuit Card Identifier) of the SIM. This label is located inside the battery bay.
●HP Mobile Broadband Module service label (select models only)—Provides the serial number of
the HP Mobile Broadband Module. This label is located inside the battery bay.
Labels 79
14 Specifications
●Input power
●Operating environment
Input power
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications.
Input Power Rating
Operating voltage and current 18.5 Vdc @ 3.5 A – 65 W
19.5 Vdc @ 3.33 A – 65 W
19 Vdc @ 4.74 A – 90 W
19.5 Vdc @ 4.62 A – 90 W
19.5Vdc @ 2.31A – 45W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
80 Chapter 14 Specifications
Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Operating environment 81
A Traveling with the computer
For best results, follow these traveling and shipping tips:
●Prepare the computer for traveling or shipping:
◦Back up your information.
◦Remove all discs and all external media cards, such as digital cards.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of
information, remove the media from a drive before removing the drive from a drive bay and
before shipping, storing, or traveling with a drive.
◦Turn off and then disconnect all external devices.
◦Shut down the computer.
●Take along a backup of your information. Keep the backup separate on the computer.
●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your bags.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
●In-flight computer use is at the discretion of the airline. If you plan to use the computer during a
flight, check with the airline in advance.
●If the computer will be unused and disconnected from external power for more than 2 weeks,
remove the battery and store it separately.
●If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”
●If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an
802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General
Packet Radio Service (GPRS) device, the use of these devices may be restricted in some
environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives, and in
82 Appendix A Traveling with the computer
hazardous locations. If you are uncertain of the policy that applies to the use of a particular
device, ask for authorization to use it before you turn it on.
●If you are traveling internationally, follow these suggestions:
◦Check the computer-related customs regulations for each country or region on your
itinerary.
◦Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.
83
B Troubleshooting
Troubleshooting resources
●Access website links and additional information about the computer through Help and Support.
To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
●Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦E-mail HP support.
◦Find HP support worldwide telephone numbers.
◦Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
84 Appendix B Troubleshooting
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings may be
the cause:
●The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is
an energy-saving feature that turns off the display. Sleep can be initiated by the system while the
computer is on but is not in use, or when the computer has reached a low battery level. To
change these and other power settings, right-click the Battery icon on the Windows desktop in
the notification area, at the far right of the taskbar, and then click Preferences.
●The computer may not be set to display the image on the computer screen. To transfer the
image to the computer screen, press fn+f4. On most models, when an optional external display,
such as a monitor, is connected to the computer, the image can be displayed on the computer
screen or the external display, or on both devices simultaneously. When you press fn+f4
repeatedly, the image alternates among the computer display, one or more external displays,
and simultaneous display on all devices.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, restart the computer by pointing to the right
side of the screen. When the charms display, click Settings. Click the Power icon, and then click
Shut down. If you cannot restart the computer using this procedure, see the next section, The
computer is on but not responding on page 85.
The computer is on but not responding
If the computer is turned on but is not responding to software or keyboard commands, try the
following emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels
unusually warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be
sure to keep all vents free from obstructions while you are using the computer.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
Resolving issues 85
An external device is not working
Follow these suggestions if an external device does not function as expected:
●Turn on the device according to the manufacturer's instructions.
●Be sure that all device connections are secure.
●Be sure that the device is receiving electrical power.
●Be sure that the device, especially if it is older, is compatible with the operating system.
●Be sure that the correct drivers are installed and updated.
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
●To enable or disable a wireless or wired network device, right-click the Network Connection
icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable
devices, select the check box from the menu option. To disable the device, clear the check box.
●Be sure that the wireless device is turned on.
●Be sure that the computer wireless antennas are free from obstructions.
●Be sure that the cable or DSL modem and its power cord are properly connected and that the
lights are on.
●Be sure that the wireless router or access point is properly connected to its power adapter and to
the cable or DSL modem, and that the lights are on.
●Disconnect and then reconnect all cables, and turn the power off and then back on.
86 Appendix B Troubleshooting
C Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the computer, unplug it after being
properly grounded and before removing a cover.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
●If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or
installation, contact HP support.
87
Index
A
AC adapter 9
AC adapter, testing 43
administrator password 55
Advanced System Diagnostics
76
airport security devices 48
antivirus software 59
audio functions, checking 33
audio-in (microphone) jack,
identifying 7
audio-out (headphone) jack,
identifying 7
B
Backup and Restore 68
battery
conserving power 41
discharging 39
displaying remaining charge
39
disposing 42
low battery levels 40
replacing 42
storing 42
battery bay 79
battery cover release latch 12
battery cover, identifying 12
battery information, finding 39
battery power 39
battery temperature 42
battery, replacing 40
BIOS
determining version 75
downloading an update 75
updating 75
Bluetooth device 13, 18
Bluetooth label 79
buttons
left TouchPad 4
media 32
power 36
right TouchPad 4
volume 33
C
cables
USB 46
caps lock light, identifying 5
caring for your computer 63
Certificate of Authenticity label 79
checking audio functions 33
cleaning your computer 63
components
bottom 12
display 10
left side 8
rear 9
right side 7
top 4
computer reset 71
Computer Setup
BIOS administrator password
57
navigating and selecting 73
restoring factory settings 74
computer, traveling 42, 82
connecting to a WLAN 16
connector, docking 47
connector, power 9
conservation, power 41
corporate WLAN connection 16
critical battery level 37
critical updates, software 59
D
digital card
inserting 44
removing 45
supported formats 44
Disk Cleanup software 53
Disk Defragmenter software 53
display image, switching 29
DisplayPort, connecting 34
DisplayPort, identifying 9
docking connector 47
Docking port, identifying 7
drive media 37
drives
external 47
handling 48
hard 47
optical 47
using 49
E
electrostatic discharge 87
embedded numeric keypad,
identifying 6, 30
esc key, identifying 6
external AC power, using 42
external devices 46
external drive 47
F
f11 recovery 69
Face Recognition 34, 54
firewall software 59
fn key, identifying 6, 28
function keys, identifying 6
G
GPS 18
88 Index
H
hard drive
external 47
installing 52
removing 52
hard drive recovery 69
headphone (audio-out) jack 7
Hibernation
exiting 38
initiating 38
hot keys
adjusting volume 29
decrease screen brightness
29
decreasing speaker sound 29
description 28
increase screen brightness 29
increasing speaker sound 29
keyboard backlight 30
muting microphone 29
muting speaker sound 29
Sleep 29
switching screen image 29
using 29
wireless 30
hot keys, media 32
HP Client Security Manager 60
HP Mobile Broadband, disabled
17
hubs 45
I
input power 80
integrated webcam light,
identifying 11
internal display switch 11
internal microphones, identifying
11
Internet connection setup 15
issues, resolving 84
J
jacks
audio-in (microphone) 7
audio-out (headphone) 7
network 9
RJ-45 (network) 9
K
keyboard backlight 30
keyboard hot keys, identifying 28
keypad
embedded numeric 6
identifying 30
keypad, external
num lock 31
using 31
keys
esc 6
fn 6
function 6
media 32
volume 33
Windows 6
Windows applications 6
L
labels
Bluetooth 79
HP Mobile Broadband
Module 79
Microsoft Certificate of
Authenticity 79
regulatory 79
serial number 79
SIM 79
wireless certification 79
WLAN 79
latch, battery cover release 12
legacy support, USB 73
lights
AC adapter 9
caps lock 5
num lock 5
TouchPad 5
webcam 11
wireless 5
low battery level 40
M
maintenance
Disk Cleanup 53
Disk Defragmenter 53
media activity controls 32
Media Card Reader, identifying 7
media hot keys 32
memory module
inserting 62
removing 61
replacing 61
microphone (audio-in) jack,
identifying 7
microphone, muting 29
Microsoft Certificate of Authenticity
label 79
mouse, external
setting preferences 22
mute key, identifying 29
N
network jack, identifying 9
num lock light 5
num lock, external keypad 31
O
operating environment 81
operating system
Microsoft Certificate of
Authenticity label 79
Product Key 79
optical drive 47
optional external devices, using
46
P
passwords
administrator 55
BIOS administrator 57
user 56
pinching TouchPad gesture 25
pointing devices, setting
preferences 22
ports
DisplayPort 9, 34
USB 9
power
battery 39
conserving 41
options 37
power button 36
power connector, identifying 9
power switch 36
power-saving states 37
Product Key 79
product name and number,
computer 79
public WLAN connection 16
R
readable media 37
recovery 71
Index 89
recovery partition 69
recycle
computer 71
refresh 71
regulatory information
regulatory label 79
wireless certification labels 79
remove everything and reinstall
Windows 71
reset
computer 71
steps 71
restoring the hard drive 69
RJ-45 (network) jack, identifying
9
rotating TouchPad gesture 25
S
screen brightness keys 29
screen image, switching 29
scrolling TouchPad gesture 24
security cable slot, identifying 9
security, wireless 15
serial number 79
serial number, computer 79
service door, removing or
replacing 49
setting password protection on
wakeup 38
setting power options 37
setup of WLAN 15
setup utility
navigating and selecting 73
restoring factory settings 74
shutdown 36
SIM
inserting 17
Sleep
exiting 37
initiating 37
slots
security cable 9
SoftPaqs, downloading 66
software
antivirus 59
critical updates 59
Disk Cleanup 53
Disk Defragmenter 53
firewall 59
speakers, identifying 8
storing a battery 42
switch, power 36
T
temperature 42
testing an AC adapter 43
TouchPad
buttons 4
using 22
TouchPad gestures
pinching 25
rotating 25
scrolling 24
zooming 25
TouchPad light, identifying 5
TouchPad zone
identifying 4
traveling with the computer 42,
79, 82
turning off the computer 36
U
unresponsive system 36
USB 3.0 port 9
USB cable, connecting 46
USB devices
connecting 46
description 45
removing 46
USB hubs 45
USB legacy support 73
USB ports, identifying 9
user password 56
using
external AC power 42
power-saving states 37
V
vents, identifying 8, 12
video 34
volume
adjusting 33
buttons 33
keys 33
volume keys, identifying 29
W
webcam 11, 34
webcam light, identifying 11
webcam, identifying 11
Windows
Refresh 71
reinstall 71
remove everything and reinstall
option 71
reset 71
Windows 8 operating system
DVD 70
Windows applications key,
identifying 6
Windows key, identifying 6
wireless button 13
wireless certification label 79
wireless controls
button 13
operating system 13
wireless key, identifying 30
wireless light 5, 13
wireless network (WLAN)
connecting 16
corporate WLAN connection
16
equipment needed 15
functional range 16
public WLAN connection 16
security 15
using 14
WLAN antennas, identifying 11
WLAN device 14, 79
WLAN label 79
writable media 37
WWAN antennas, identifying 11
WWAN device 13, 16
Z
zooming TouchPad gesture 25
90 Index