Intel 62230ANHU Intel Centrino Advanced-N 6230 User Manual 1

Intel Mobile Communications Intel Centrino Advanced-N 6230 1

Contents

User Manual 1

SETUP GUIDE
SETUP GUIDERegulatory model: P12F Regulatory type: P12F001
Notes, Cautions, and WarningsNOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.WARNING: A WARNING indicates a potential for property damage, personal injury, or death.If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating systems are not applicable.This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of Rovi Corporation. Reverse engineering and disassembly are prohibited.__________________Information in this document is subject to change without notice.© 2011 Dell Inc. All rights reserved.Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are trademarks of Dell Inc.; Intel® and Centrino® are registered trademarks and Core™ is a trademark of Intel Corporation in the U.S. and other countries; Microsoft®, Windows®, and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu‑ray Disc™ is a trademark of the Blu‑ray Disc Association; Bluetooth® is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.January 2011 P/N F58TD Rev. A00
3 Setting Up Your XPS Laptop . . . . . . . .7Before Setting Up Your Computer . . . . . . 7Connect the AC Adapter . . . . . . . . . . . . . . 8Connect the Network Cable (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . .9Press the Power Button . . . . . . . . . . . . . . 10Set Up Microsoft Windows . . . . . . . . . . . 11Create System Recovery Media (Recommended). . . . . . . . . . . . . . . . . . . . 12Enable or Disable Wireless (Optional). . . 14Set Up Wireless Display (Optional) . . . . . 16Set Up 3D TV (Optional). . . . . . . . . . . . . . 18Connect to the Internet (Optional). . . . .20Using Your XPS Laptop. . . . . . . . . . . 22Right View Features . . . . . . . . . . . . . . . . .22Left View Features . . . . . . . . . . . . . . . . . .24Back View Features . . . . . . . . . . . . . . . . .28Computer Base and Keyboard Features. . . . . . . . . . . . . . . . . . . . . . . . . . .30Touch Pad Gestures . . . . . . . . . . . . . . . . .34Multimedia Control Keys . . . . . . . . . . . . .36Display Features . . . . . . . . . . . . . . . . . . . .38Status Lights and Indicators. . . . . . . . . . .40Disabling Battery Charging . . . . . . . . . . . 41Using the Optical Drive . . . . . . . . . . . . . .42Software Features. . . . . . . . . . . . . . . . . . .43NVIDIA 3DTV Play. . . . . . . . . . . . . . . . . . .44NVIDIA Optimus Technology. . . . . . . . . .45Dell DataSafe Online Backup. . . . . . . . . .46Dell Stage . . . . . . . . . . . . . . . . . . . . . . . . . 47Contents
4 Contents Free Fall Sensor. . . . . . . . . . . . . . . . . . . . .48Solving Problems . . . . . . . . . . . . . . . 49Beep Codes. . . . . . . . . . . . . . . . . . . . . . . .49Network Problems . . . . . . . . . . . . . . . . . .50Power Problems . . . . . . . . . . . . . . . . . . . . 51Memory Problems . . . . . . . . . . . . . . . . . .52Lockups and Software Problems . . . . . . 53Using Support Tools . . . . . . . . . . . . . 56Dell Support Center . . . . . . . . . . . . . . . . . 56My Dell Downloads . . . . . . . . . . . . . . . . . 57Hardware Troubleshooter . . . . . . . . . . . .58Dell Diagnostics . . . . . . . . . . . . . . . . . . . .58Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . .61System Restore. . . . . . . . . . . . . . . . . . . . .62Dell DataSafe Local Backup. . . . . . . . . . .63System Recovery Media . . . . . . . . . . . . . .65Dell Factory Image Restore . . . . . . . . . . .66Getting Help. . . . . . . . . . . . . . . . . . . . 68Technical Support and Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .69DellConnect . . . . . . . . . . . . . . . . . . . . . . .69Online Services. . . . . . . . . . . . . . . . . . . . .70Automated Order‑Status Service . . . . . . 71Product Information. . . . . . . . . . . . . . . . . 71Returning Items for Repair Under Warranty or for Credit . . . . . . . . . . . . . . . 72Before You Call. . . . . . . . . . . . . . . . . . . . . 74Contacting Dell. . . . . . . . . . . . . . . . . . . . . 76Finding More Information and Resources . . . . . . . . . . . . . . . . . . . . . . .77Specifications . . . . . . . . . . . . . . . . . . 79
5 ContentsAppendix. . . . . . . . . . . . . . . . . . . . . . . 87Information for NOM, or Official Mexican Standard (Only for Mexico). . . .87Index . . . . . . . . . . . . . . . . . . . . . . . . . . 88
6Contents
7This section provides information about setting up your Dell XPS laptop. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer.Restricting airflow around your laptop may cause it to overheat. To prevent overheating ensure that you leave a minimum of 5.1 cm (2 inches) on the right and left sides. You should never place your computer in an enclosed space, such as a cabinet or drawer while it is powered on.WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not place your Dell computer in a low-airflow environment, such as a closed briefcase, or on fabric surfaces, such as carpets or rugs, while it is powered on. Restricting the airflow can damage the computer, deteriorate the computer performance, or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.CAUTION: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer.Setting Up Your XPS Laptop
8Setting Up Your XPS Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer.
9Setting Up Your XPS Laptop Connect the Network Cable (Optional)To use a wired network connection, connect the network cable.
10Setting Up Your XPS Laptop Press the Power Button
11Setting Up Your XPS Laptop Set Up Microsoft WindowsYour Dell computer is preconfigured with the Microsoft Windows operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection.CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your computer unusable and you will need to reinstall the operating system.NOTE: For optimal performance of your computer, it is recommended that you download and install the latest BIOS and drivers for your computer available at support.dell.com.NOTE: For more information on the operating system and features, go to support.dell.com/MyNewDell.
12Setting Up Your XPS Laptop Create System Recovery Media (Recommended)NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows.The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer, while preserving data files (without the need of the Operating System disc). You can use the system recovery media if changes to the hardware, software, drivers, or other system settings have left the computer in an undesirable operating state.You will require the following to create the system recovery media:Dell DataSafe Local Backup•USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc•NOTE: Dell DataSafe Local Backup does not support rewritable discs.
13Setting Up Your XPS Laptop To create a system recovery media:Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 8).Insert the disc or USB key in the computer.2. Click 3. Start → All Programs→ Dell DataSafe Local Backup.Click 4. Create Recovery Media.Follow the instructions on the screen.5. NOTE: For information on restoring your operating system using the system recovery media, see “System Recovery Media” on page 65.
14Setting Up Your XPS Laptop Enable or Disable Wireless (Optional)
15Setting Up Your XPS Laptop To enable or disable wireless:Ensure that your computer is turned on.1. Press the <Fn><F2> keys on the keyboard. 2. The current status of the wireless radios appears on the screen.Wireless enabled Wireless disabled Press the <Fn><F2> keys again to switch between the wireless enabled or disabled states.3. NOTE: Pressing the <Fn><F2> keys allows you to quickly turn off wireless radios (Wi‑Fi and Bluetooth), such as when you are asked to disable all wireless radios on an airplane flight.
16Setting Up Your XPS Laptop Set Up Wireless Display (Optional)NOTE: The wireless display feature may not be supported on all computers. For information about the hardware and software requirements for setting up wireless display, go to www.intel.com.The Intel wireless display feature allows you to share your computer display to a TV without the use of cables. You must connect a wireless display adapter to your TV before setting up wireless display.NOTE: The wireless display adapter does not ship with your computer and must be purchased separately.If your computer supports the wireless display feature, the Intel Wireless Display icon will be available on the Windows desktop.To set up wireless display:Turn on your computer.1. Ensure that wireless is enabled (see “Enable 2. or Disable Wireless” on page 14).Connect the wireless display adapter to 3. the TV.Turn on the TV.4. Select the appropriate video source 5. for your TV, such as HDMI1, HDMI2, or S‑Video.Double‑click the Intel Wireless Display 6. icon on the desktop. The Intel Wireless Display window appears.Select 7. Scan for available displays.Select your wireless display adapter from 8. the Detected wireless displays list.Enter the security code that appears on 9. your TV.
17Setting Up Your XPS Laptop To enable wireless display:Double‑click the Intel Wireless Display 1. icon on the desktop. The Intel Wireless Display window appears.Select 2. Connect to Existing Adapter.NOTE: You can download and install the latest driver for “Intel Wireless Display Connection Manager” from support.dell.com.NOTE: For more information about wireless display, see the wireless display adapter documentation.
18Setting Up Your XPS Laptop Set Up 3D TV (Optional)NOTE: To know if your TV supports the 3D features available on your computer, see System Requirements at www.nvidia.com/3dtv.Connect your computer to the 3D TV 1. using a HDMI cable.NOTE: The HDMI cable transmits both audio and video signals.Set up the HDMI 1.4 3D TV:2. Browse to the 3D settings menu on a. your TV.Set the 3D mode to b. Automatic.Set the eye order for the glasses to c. default or normal.NOTE: Do not change the eye order settings when using NVIDIA 3DTV Play as the application controls the timing of the glasses.NOTE: If you are unable to view the entire Windows desktop on your TV, use the 3D TV’s settings to reduce the display resolution.NOTE: For more information about configuring the 3D settings, see the documentation that shipped with your TV.Set your TV as the primary display:3. Right‑click the desktop and select a. NVIDIA Control Panel.In the b. NVIDIA Control Panel window, click Display to expand the selection (if not already expanded) and then click Set up multiple display. In the c. Verify the display configuration section, right‑click the 3D TV and select Make this the Windows primary display.
19Setting Up Your XPS Laptop Set up the NVIDIA 3DTV Play application:4. In the a. NVIDIA Control Panel window, click Stereoscopic 3D to expand the selection (if not already expanded) and then click Set up stereoscopic 3D.Select the b. Enable stereoscopic 3D check box. The 3DTV Play setup wizard appears.Ensure that the 3DTV Play logo appears c. in the control panel.Change the desktop resolution to match 5. the resolution of the 3D content type:In the NVIDIA Control Panel window, click Display to expand the selection (if not already expanded) and then click Change resolution.For 3D gaming, set the resolution to •720p, 1280x720 and refresh rate to 60/59 Hz in HD 3D mode.For Blu‑ray 3D playback, set the •resolution to 1080p, 1920x1080 and refresh rate to 24/23 Hz in HD 3D mode.NOTE: For TVs using PAL system with refresh rates of 50 Hz or 100 Hz or NTSC system with refresh rates of 60 Hz or 120 Hz, set the resolution to 720p and refresh rate to 60/59 Hz.NOTE: The performance of games may reduce in HD 3D mode even if 3DTV Play is disabled. To maximize performance, select HD or SD mode when 3DTV Play is disabled.Check the HDMI audio on the TV by 6. playing a video, game, or music and adjusting the volume on the TV.NOTE: For more information on 3D TV, see “NVIDIA 3DTV Play” on page 44.
20Setting Up Your XPS Laptop Connect to the Internet (Optional)To connect to the Internet, you need an external modem or network connection and an Internet Service Provider (ISP).If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from dell.com.Setting Up a Wired ConnectionIf you are using a dial‑up connection, •connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite •modem connection, contact your ISP or cellular telephone service for setup instructions.To complete setting up your wired Internet connection, follow the instructions in “Setting Up Your Internet Connection” on page 21.Setting Up a Wireless ConnectionNOTE: To set up your wireless router, see the documentation that shipped with your router.Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router:Ensure that wireless is enabled on your 1. computer (see “Enable or Disable Wireless” on page 14).Save and close any open files, and exit any 2. open programs.Click 3. Start → Control Panel.In the search box, type 4. network, and then click Network and Sharing Center→ Connect to a network.Follow the instructions on the screen to 5. complete the setup.
21Setting Up Your XPS Laptop Setting Up Your Internet ConnectionISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country.If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.To set up your Internet connection:Save and close any open files, and exit any 1. open programs.Click 2. Start → Control Panel. In the search box, type 3. network, and then click Network and Sharing Center→ Set up a new connection or network→ Connect to the Internet.The Connect to the Internet window appears.NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.Follow the instructions on the screen and 4. use the setup information provided by your ISP to complete the setup.
22Using Your XPS LaptopThis section provides information about the features available on your Dell XPS laptop.Right View Features1 2 3
23Using Your XPS Laptop 1 Audio-out/Headphone connector — Connects to a pair of headphones or to a powered speaker or sound system.2 Audio-in/Microphone connector — Connects to a microphone or inputs signal for use with audio programs.3 Optical drive — Plays or records CDs and DVDs. For more information, see “Using the Optical Drive” on page 42.CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive.
24Using Your XPS Laptop Left View Features2 31
25Using Your XPS Laptop 1 HDMI connector — Connects to a TV for both 5.1 audio and video signals.NOTE: When used with a monitor, only the video signal is read.2 Mini-DisplayPort connector — Digital interface standard connector that connects to external DisplayPort monitors and projectors.NOTE: Use the appropriate cable based on the connectors available on your computer and display. You may need to use an appropriate adapter to connect your display to the computer if the connector on your display and the computer is different.You can purchase the Mini‑DisplayPort adapter and VGA or DVI cables at www.dell.com3 eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible storage devices (such as external hard drives or optical drives) or USB devices (such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare feature allows you to charge USB devices when the computer is powered on/off or in sleep state.NOTE: Certain USB devices may not charge when the computer is powered off or in sleep state. In such cases, turn on the computer to charge the device.NOTE: If you turn off your computer while charging a USB device, the device stops charging. To continue charging, disconnect the USB device and connect it again.NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total battery life remains.
26Using Your XPS Laptop 5 6 74
27Using Your XPS Laptop 4 USB 3.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player; provide faster data transmission between your computer and USB devices.5 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on memory cards. For the supported memory cards, see “Specifications” on page 79.NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your computer.6 Battery status indicator lights (5) — Each light indicates approximately 20% of the total battery charge.7 Battery status indicator button — Turns on the battery status indicator lights when pressed.
28Using Your XPS Laptop Back View Features21
29Using Your XPS Laptop 1 AC adapter connector — Connects to the AC adapter to power the computer and charge the battery.2 Network connector — Connects your computer to a network or a broadband device if you are using a wired network.
30Using Your XPS Laptop Computer Base and Keyboard Features1234
31Using Your XPS Laptop 1 Power button and light — Press to turn on or off your computer. The light on the button indicates the power states. For more information on the power button light, see “Status Lights and Indicators” on page 402 Function key row — The dual display enable or disable key , wireless enable or disable key , battery charge status key , brightness increase and decrease keys, optical drive eject key , and the multimedia keys are located in this row. To use the controls press the <Fn> + the required function/multimedia key.For more information on the multimedia keys, see “Multimedia Control Keys” on page 36.3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected items, and left‑click by tapping the surface.The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch pad settings, double‑click the Synaptics Pointing Device icon in the notification area of your desktop. For more information, see “Touch Pad Gestures” on page 34.4 Touch pad buttons (2) — Provide left‑click and right‑click functions like those on a mouse.
32Using Your XPS Laptop 5
33Using Your XPS Laptop 5 Keyboard/Backlit Keyboard — The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. Backlit keyboard brightness settings — Ambient light sensor on the display detects the available environment light and adjusts the brightness of the display and keyboard backlighting. To change the setting manually, press the <Fn><F6> keys to toggle the three lighting states (in the given order):full keyboard brightness•half keyboard brightness•no lighting•
34Using Your XPS Laptop Touch Pad GesturesScrollAllows you to scroll through content. The scroll feature includes:Scroll Vertical — Allows you to scroll up or down on the active window.Move two fingers up or down to scroll the selected object. Move two fingers up or down at a fast pace to activate vertical auto scrolling.Tap on the touch pad to stop auto scrolling.Scroll Horizontal — Allows you to scroll left or right on the active window. Move two fingers left or right to scroll the selected object. Move two fingers left or right at a fast pace to activate horizontal auto scrolling.Tap on the touch pad to stop auto scrolling.FlickAllows you to flip content forward or backward based on the direction of the flick.Move three fingers quickly in the desired direction to flip content in the active window.
35Using Your XPS Laptop ZoomAllows you to increase or decrease the magnification of the screen content. The zoom feature includes:Pinch — Allows you to zoom‑in or zoom‑out by moving two fingers apart or bringing them closer together on the touch pad.To zoom in: Move two fingers apart to enlarge the view of the active window.To zoom out: Move two fingers close together to reduce the view of the active window. RotateAllows you to rotate the active content on the screen. The rotate feature includes:Twist — Allows you to rotate the active content using two fingers where one finger is anchored and the other rotates. Keeping the thumb in place, move the index finger in an arced direction right or left to rotate the selected item clockwise or counterclockwise.
36Using Your XPS Laptop Multimedia Control KeysThe multimedia control keys are located on the function key row on the keyboard. To use the multimedia controls, press the <Fn> + the required key. You can configure the multimedia control keys using the System Setup (BIOS) utility or Windows Mobility Center. System SetupPress <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1. In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.Function Key First — This is the default option. Press any function key to perform the associated function. For multimedia action, press <Fn> + the required multimedia key.Multimedia Key First — Press any multimedia key to perform the associated multimedia action. For function, press <Fn> + the required function key.NOTE: The Multimedia Key First option is active only in the operating system.Windows Mobility CenterPress the <1. ><X> keys to launch Windows Mobility Center.In the 2. Function Key Row, select Function Key or Multimedia Key.
37Using Your XPS Laptop Mute the sound Play the previous track or chapterDecrease the volume level Play or pauseIncrease the volume level Play the next track or chapterEject the disc from the optical drive
38Using Your XPS Laptop Display Features12345
39Using Your XPS Laptop 1 Microphones (2) — Provides high‑quality sound for video conferencing and voice recording.2 Camera indicator light — Indicates if the camera is on or off.3 Camera — Built‑in camera for video capture, conferencing, and chat. The camera supports the H.264 video compression codec which provides high‑quality video at low data transmission rates.4 Ambient light sensor — Detects the available environment light and adjusts the brightness of the display and keyboard backlighting.5 Display-hinge light — The light on the display‑hinge indicates the power states. For more information on the logo light, see “Status Lights and Indicators” on page 40
40Using Your XPS Laptop Status Lights and IndicatorsDisplay-Hinge LightIndicator light status Computer state(s) Battery charge statusAC adapter solid white on/off/hibernate chargingbreathing white standby chargingoff off/hibernate fully chargedBattery solid amber on low battery (<= 10%)breathing white standby > 10%breathing amber standby low battery (<=10%)off off/hibernate not charging
41Using Your XPS Laptop Power Button Light Indicator light status Computer state(s)solid whitebreathing whiteoffonstandbyoff/hibernateNOTE: For information on power problems, see “Power Problems” on page 51.Disabling Battery ChargingYou may be required to disable the battery charging feature while on an airplane flight. To quickly disable the battery charging feature:Ensure that your computer is turned on.1. Click 2. Start .In the search box, type 3. Power Options and press <Enter>.In the 4. Power Options window, click Dell Battery Meter.In the 5. Battery Status window, click Turn off Battery Charging and then click OK.NOTE: Battery charging can also be disabled in the System Setup (BIOS) utility.
42Using Your XPS Laptop Using the Optical DriveCAUTION: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive.12 cmNOTE: Do not move the computer while playing or recording CDs and DVDs.Place the disc in the center of the disc slot, with the label‑side up and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content. To eject a disc from the drive, press <Fn> along with the eject key on the keyboard (see “Multimedia Control Keys” on page 36).
43Using Your XPS Laptop Software FeaturesFastAccess Facial RecognitionYour computer may have the FastAccess facial recognition feature. This feature helps keep your Dell computer secure by learning the unique appearance of your face and uses this to verify your identity to automatically supply login information when you would normally enter this information yourself (such as for logging on to a Windows account or secure websites). For more information, click Start → All Programs → FastAccess. Productivity and CommunicationYou can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e‑mail account, and upload or download files.
44Using Your XPS Laptop Entertainment and MultimediaYou can use your computer to watch videos, play games, create your own CDs/DVDs, listen to music and Internet radio stations.You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment.NVIDIA 3DTV PlayThe NVIDIA 3DTV Play application installed on your computer allows you to play 3D games, watch Blu‑ray 3D videos, and browse 3D photos.3D GamesThe NVIDIA 3DTV Play application supports the same games as NVIDIA 3D Vision.NOTE: For a list of supported 3D games, go to www.nvidia.com.Playing Games in 3DLaunch the game in full‑screen mode.1. If you see a message stating that the 2. current mode is not HDMI 1.4 compatible, set the in‑game resolution to 720p, 1280x720 in HD 3D mode.
45Using Your XPS Laptop NVIDIA Optimus TechnologyYour XPS laptop is equipped with NVIDIA’s Optimus technology. The Optimus technology enhances the performance of your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing capability of the integrated Intel graphic processing unit (GPU) with the discrete NVIDIA GPU while running graphic‑intensive applications such as 3D games. The NVIDIA GPU is turned on only for preset applications and thus extends the battery life. The Optimus technology is enabled through an application profile. When an application is launched, the video drivers check if the application has an associated application profile.If an application profile exists, the NVIDIA •GPU is enabled and the application runs in performance mode. The NVIDIA GPU is disabled automatically when the application is closed. If an application profile does not exist, only •the integrated Intel GPU is used.The default list of application profiles is updated frequently by NVIDIA and is automatically downloaded to your computer when you are connected to the Internet.You can also create application profiles for any application on your computer. This may be required for newly released games or applications that do not have a default application profile.
46Using Your XPS Laptop Changing the Application Profile SettingsRight‑click the desktop and select 1. NVIDIA Control Panel.In the 2. NVIDIA Control Panel window, click 3D Settings to expand the selection (if not already expanded) and then click Manage 3D Settings.In the 3. Program Settings tab, click Add and browse to select the application’s executable file (.exe). Once added, you can change the settings for that application.To change the settings for a specific application, select the application in the Select a program to customize: list and make the desired changes.NOTE: For more information on the NVIDIA control panel’s options and settings, click Help.Dell DataSafe Online BackupNOTE: Dell DataSafe Online is supported only on Windows operating systems.NOTE: A broadband connection is recommended for fast upload/download speeds.Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters. You can access the service on your computer using a password‑protected account. For more information, go to DellDataSafe.com.To schedule backups:Double‑click the Dell DataSafe Online 1. icon in the notification area of your desktop.Follow the instructions on the screen.2.
47Using Your XPS Laptop Dell StageThe Dell Stage software provides access to your favorite media and multi‑touch applications.To launch Dell Stage, click Start → All Programs→ Dell Stage→ Dell Stage.NOTE: Some of the applications on Dell Stage can also be launched through the All Programs menu.You can customize Dell Stage as follows:Rearrange an application shortcut — Select •and hold the application shortcut until it blinks and then drag the application shortcut to a desired location on Dell Stage.Minimize — Drag the Dell Stage window to •the bottom of the screen.Personalize — Select the settings icon and •then choose the desired option.The following are the applications available on Dell Stage:NOTE: Some of the applications may not be available based on the selections you made while purchasing your computer.MUSIC• — Play music or browse through your music files by album, artist, or song title. You can also listen to internet radio stations from across the globe. The optional Napster application allows you to download songs when connected to the Internet.DOCUMENTS• — Provides quick access to the Documents folder on your computer.PHOTO• — View, organize, or edit your pictures. You can create slideshows and collections of your pictures and upload them to Facebook or Flickr when connected to the Internet.•DELL WEB — Provides a preview of up to four of your favorite web pages. Click or tap the web page preview to open it in the web browser.
48Using Your XPS Laptop VIDEO• — View videos. The optional CinemaNow application allows you to purchase or rent movies and TV shows when connected to the Internet.SHORTCUTS• — Provides quick access to your frequently‑used programs.Web Tile — Provides a preview of up to •four of your favorite web pages. The tile allows you to add, edit, or delete a web page preview. Click the web page preview to open it in the web browser. You can also create multiple Web Tiles through the Apps Gallery.Free Fall SensorFree fall sensor protects your computer hard drive from possible damage, by detecting a free fall state caused by accidentally dropping the computer. When a free fall state is detected, the hard drive is placed in a safe state to protect against damage to the read/write head and possible data loss. Your hard drive returns to normal operation, when the free fall state is no longer detected.
49This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see “Using Support Tools” on page 56 or “Contacting Dell” on page 76.WARNING: Only trained service personnel should remove the computer cover. See the Service Manual at support.dell.com/manuals for advanced service instructions.Beep CodesYour computer might emit a series of beeps during start‑up if there are errors or problems. This series of beeps, called a beep code, identifies a problem. If this occurs, write down the beep code and contact Dell (see “Contacting Dell” on page 76) for assistance.NOTE: To replace parts, see the Service Manual at support.dell.com.Beep Code Possible ProblemOne Possible system board failure — BIOS ROM checksum failureTwo No RAM detected NOTE: If you installed or replaced the memory module, ensure that the memory module is seated properly.Three Possible system board failure — Chipset errorFour RAM read/write failureFive Real Time Clock failureSix Video card or chip failureSeven Processor failureEight Display failureSolving Problems
50Solving Problems Network ProblemsWireless ConnectionsIf the wireless network connection is lost — The wireless router is offline or wireless has been disabled on the computer. Check your wireless router to ensure it is •powered on and connected to your data source (cable modem or network hub).Check if wireless is enabled on the •computer (see “Enable or Disable Wireless” on page 14).Re‑establish your connection to the •wireless router (see “Setting Up a Wireless Connection” on page 20).Interference may be blocking or •interrupting your wireless connection. Try moving the computer closer to your wireless router.Wired ConnectionsIf the wired network connection is lost — The network cable is loose or damaged. Check the network cable to ensure it is •plugged in and not damaged.
51Solving Problems Power ProblemsIf the power light is off — The computer is either turned off, in hibernate mode, or is not receiving power.Press the power button. The computer •resumes normal operation if it is off or in hibernate mode.Reseat the AC adapter cable into both the •power connector on the computer and the electrical outlet.If the AC adapter cable is plugged into a •power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.Ensure that the electrical outlet is working •by testing it with another device, such as a lamp.Check the AC adapter cable connections. •If the AC adapter has a light, ensure that the light on the AC adapter is on.If the power light is solid white and the computer is not responding — The display may not be responding. Press the power button until the computer •turns off and then turn it back on. If the problem persists, contact Dell (see •“Contacting Dell” on page 76).If the power light is breathing white — The computer is in standby or the display may not be responding. Press a key on the keyboard, move the •connected mouse or a finger on the touch pad, or press the power button to resume normal operation.If the display is not responding, press the •power button until the computer turns off and then turn it back on.If the problem persists, contact Dell (see •“Contacting Dell” on page 76).
52Solving Problems If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:Power, keyboard, and mouse extension •cables.Too many devices connected to a •power strip.Multiple power strips connected to the •same electrical outlet.Memory Problems If you receive an insufficient memory message —Save and close any open files and exit any •open programs you are not using to see if that resolves the problem.See the software documentation for •minimum memory requirements. If necessary, install additional memory (see the Service Manual at support.dell.com/manuals).Reseat the memory module(s) into the •connector(s) (see the Service Manual at support.dell.com/manuals).If the problem persists, contact Dell (see •“Contacting Dell” on page 76).If you experience other memory problems — Run Dell Diagnostics (see “Dell •Diagnostics” on page 58).If the problem persists, contact Dell (see •“Contacting Dell” on page 76).
53Solving Problems Lockups and Software Problems If the computer does not start up — Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet.If a program stops responding — End the program:Press <Ctrl><Shift><Esc> simultaneously.1. Click 2. Applications.Select the program that is no longer 3. respondingClick 4. End Task.If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.NOTE: Software usually includes installation instructions in its documentation or on the CD.If the computer stops responding or a solid blue screen appears — CAUTION: You might lose data if you are unable to perform an operating system shutdown.If you are unable to get a response by pressing a key on your keyboard, or by moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer.If a program is designed for an earlier Microsoft Windows operating system — Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system.
54Solving Problems To run the Program Compatability Wizard:Click 1. Start → Control Panel→ Programs→ Run programs made for previous versions of Windows.In the welcome screen, click 2. Next.Follow the instructions on the screen.3. If you have other software problems — Back up your files immediately.•Use a virus‑scanning program to check the •hard drive or CDs.Save and close any open files or programs •and shut down your computer through the Start menu.Check the software documentation or •contact the software manufacturer for troubleshooting information:Ensure that the program is compatible –with the operating system installed on your computer.Ensure that your computer meets –the minimum hardware requirements needed to run the software. See the software documentation for information.Ensure that the program is installed and –configured properly.Verify that the device drivers do not –conflict with the program.If necessary, uninstall and then reinstall –the program.Write down any error message that is –displayed to help in troubleshooting when contacting Dell.
55Solving Problems
56Dell Support CenterAll the support you need – one convenient location.The Dell Support Center provides system alerts, performance improvement offers, system information, and links to other Dell tools and diagnostic services. To launch the application, click Start → All Programs→ Dell→ Dell Support Center→ Launch Dell Support Center.The Dell Support Center home page displays your computer’s model number, service tag, express service code, warranty status, and alerts on improving the performance of your computer.The home page also provides links to access:PC Checkup — Run hardware diagnostics, see which program occupies the maximum memory on your hard drive, and track the changes made to your computer each day.PC Checkup UtilitiesDrive Space Manager • — Manage your hard drive using a visual representation of the space consumed by each type of file.Performance and Configuration •History — Monitor system events and changes over time. This utility displays all hardware scans, tests, system changes, critical events and restoration points on the day they occurred.Using Support Tools
57Using Support Tools Detailed System Information — View detailed information about your hardware and operating system configurations; access copies of your service contracts, warranty information, and warranty renewal options.Get Help — View Dell Technical Support options, Customer Support, Tours and Training, Online Tools, Owner’s Manual, Warranty Information, FAQs, and so on.Backup and Recovery — Create recovery media, launch recovery tool, and online file backup.System Performance Improvement Offers— Acquire software and hardware solutions that will help improve your system performance.For more information about Dell Support Center and to download and install the available support tools, go to DellSupportCenter.com.My Dell DownloadsNOTE: My Dell Downloads may not be available in all regions.Some of the software pre‑installed on your new Dell computer do not include a backup CD or DVD. This software is available on the My Dell Downloads website. From this website you can download available software for reinstallation or create your own backup media.To register and use My Dell Downloads:Go to 1. DownloadStore.dell.com/media.Follow the instructions on the screen to 2. register and download the software.Reinstall the software or create a backup 3. media for future use.
58Using Support Tools Hardware TroubleshooterIf a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.To start the Hardware Troubleshooter:Click 1. Start → Help and Support.Type 2. hardware troubleshooter in the search field and press <Enter> to start the search.In the search results, select the option that 3. best describes the problem and follow the remaining troubleshooting steps.Dell Diagnostics If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page 53 and run Dell Diagnostics before you contact Dell for technical assistance.Ensure that the device you want to test displays in the system setup utility and is active. To enter the system setup (BIOS) utility, turn on (or restart) your computer and press <F2> when the Dell logo appears.
59Using Support Tools Starting Dell DiagnosticsWhen you run Dell diagnostics, the computer invokes the Enhanced Pre‑boot System Assessment (ePSA). The ePSA includes a series of diagnostic tests for devices such as the system board, keyboard, display, memory, hard drive, and so on.Turn on (or restart) your computer.1. When the DELL logo appears, press <F12> 2. immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.Select 3. Diagnostics from the boot menu and press <Enter>.During the assessment, answer any questions that appear.If a failure is detected, the computer •stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.If failures are detected during the •Enhanced Pre‑boot System Assessment, write down the error code(s) and contact Dell (for more information, see “Contacting Dell” on page 76).
60Using Support Tools If the Enhanced Pre‑boot System Assessment completes successfully, the following message appears “Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).” If you are experiencing memory issues, press <y>, otherwise press <n>. The following message is displayed: “Enhanced Pre-boot System Assessment Complete.”Click Exit to reboot your computer.
61You can restore the operating system on your computer using any of the following options:CAUTION: Using Dell Factory Image Restore or the Operating System disc to restore your operating system permanently deletes all data files on your computer. If possible, backup your data files before using these options.Option UseSystem Restore as the first solutionDell DataSafe Local Backup when System Restore does not resolve your problemSystem recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backupwhen installing the Dell factory‑installed software on a newly installed hard driveDell Factory Image Restore to restore your computer to the operating state it was in when you received your computerOperating System disc to reinstall only the operating system on your computerNOTE: The Operating System disc may not ship with your computer.Restoring Your Operating System
62Restoring Your Operating System System RestoreThe Microsoft Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.CAUTION: Make regular backups of your data files. System Restore does not monitor your data files or recover them.Starting System RestoreClick 1. Start .In the search box, type 2. System Restore and press <Enter>.NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.Click 3. Next and follow the instructions on the screen.In the event that System Restore did not resolve the issue, you may undo the last system restore.Undoing the Last System RestoreNOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.Click 1. Start .In the search box, type 2. System Restore and press <Enter>.Click 3. Undo my last restoration and click Next.
63Restoring Your Operating System Dell DataSafe Local BackupCAUTION: Using Dell DataSafe Local Backup to restore your operating system permanently removes any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem.CAUTION: Although Dell Datasafe Local Backup is designed to preserve the data files on your computer, it is recommended that you backup your data files before using Dell DataSafe Local Backup.NOTE: If Dell DataSafe Local Backup is not available on your computer, use Dell Factory Image Restore (see “Dell Factory Image Restore” on page 66) to restore your operating system.You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer, while preserving the data files.Dell DataSafe Local Backup allows you to:Backup and restore your computer to an •earlier operating stateCreate system recovery media (see “Create •System Recovery Media (Recommended)“ on page 12)Dell DataSafe Local Backup BasicTo restore the operating system and Dell factory‑installed software while preserving the data files:Turn off your computer.1. Disconnect all the devices (USB drive, 2. printer, and so on) connected to the computer and remove any newly added internal hardware.NOTE: Do not disconnect the AC adapter.
64Restoring Your Operating System Turn on your computer.3. When the DELL logo appears, press <F8> 4. several times to access the Advanced Boot Options window.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.Select 5. Repair Your Computer.Select 6. Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen.NOTE: The restoration process may take an hour or more depending on the size of the data to be restored.NOTE: For more information, see knowledge base article 353560 at support.dell.com.Upgrading to Dell DataSafe Local Backup ProfessionalNOTE: Dell DataSafe Local Backup Professional may be installed on your computer, if you ordered it at the time of purchase.Dell DataSafe Local Backup Professional provides additional features that allow you to:Backup and restore your computer based •on file typesBackup files to a local storage device•Schedule automated backups•To upgrade to Dell DataSafe Local Backup Professional:Double‑click the Dell DataSafe Local 1. Backup icon in the notification area of your desktop.Click 2. UPGRADE NOW!Follow the instructions on the screen.3.
65Restoring Your Operating System System Recovery MediaCAUTION: Although the system recovery media is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the system recovery media.You can use the system recovery media, created using Dell DataSafe Local Backup, to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer.Use the system recovery media in case of:Operating system failure that prevents the •use of the recovery options installed on your computer.Hard drive failure that prevents data from •being recovered.To restore the operating system and Dell factory‑installed software on your computer using the system recovery media:Insert the system recovery disc or USB key 1. and restart the computer.When the DELL2. logo appears, press <F12> immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.Select the appropriate boot device from 3. the list and press <Enter>.Follow the instructions on the screen.4.
66Restoring Your Operating System Dell Factory Image RestoreCAUTION: Using Dell Factory Image Restore to restore your operating system permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.NOTE: If Dell Factory Image Restore is not available on your computer, use Dell DataSafe Local Backup (see “Dell DataSafe Local Backup” on page 63) to restore your operating system.Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e‑mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore.Starting Dell Factory Image RestoreTurn on the computer. 1. When the DELL logo appears, press <F8> 2. several times to access the Advanced Boot Options window.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.
67Restoring Your Operating System Select 3. Repair Your Computer. The System Recovery Options window appears.Select a keyboard layout and click 4. Next.To access the recovery options, log on 5. as a local user. To access the command prompt, type administrator in the User name field, then click OK.Click 6. Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears.NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.Click 7. Next. The Confirm Data Deletion screen appears. NOTE: If you do not want to proceed with the Factory Image Restore, click Cancel.Select the check box to confirm that you 8. want to continue to reformat the hard drive and restore the system software to the factory condition, then click Next.The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory‑installed applications have been restored to factory condition. Click 9. Finish to restart the computer.
68If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:See “Solving Problems” on page 1. 49 for information and procedures that pertain to the problem your computer is experiencing.See “Dell Diagnostics” on page 2. 58 for procedures on how to run Dell Diagnostics.Fill out the “Diagnostic Checklist” on 3. page 75.Use Dell’s extensive suite of online 4. services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 70 for a more extensive list of Dell Support online.If the preceding steps have not resolved the 5. problem, see “Before You Call” on page 74.NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.NOTE: Dell’s Express Service Code system may not be available in all countries.When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double‑click the Express Service Code icon, and follow the directions.NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.Getting Help
69Getting Help Technical Support and Customer ServiceDell’s support service is available to answer your questions about Dell hardware. Our support staff use computer‑based diagnostics to provide fast, accurate answers.To contact Dell’s support service, see “Before You Call” on page 74 and then see the contact information for your region or go to support.dell.com.DellConnectDellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to dell.com/DellConnect.
70Getting Help Online ServicesYou can learn about Dell products and services on the following websites: dell.com•dell.com/ap• (Asian/Pacific countries only)dell.com/jp• (Japan only)euro.dell.com• (Europe only)dell.com/la• (Latin American and Caribbean countries)dell.ca• (Canada only)You can access Dell Support through the following websites and e‑mail addresses:Dell Support Websitessupport.dell.com•support.jp.dell.com• (Japan only)support.euro.dell.com• (Europe only)supportapj.dell.com• (Asia Pacific only)Dell Support E-mail Addressesmobile_support@us.dell.com•support@us.dell.com• la-techsupport@dell.com• (Latin America and Caribbean countries only)apsupport@dell.com• (Asian/Pacific countries only)Dell Marketing and Sales E-mail Addressesapmarketing@dell.com• (Asian/Pacific countries only)sales_canada@dell.com• (Canada only)Anonymous File Transfer Protocol (FTP)ftp.dell.com•Log in as user: anonymous, and use your e‑mail address as your password.
71Getting Help Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order‑status service. A recording prompts you for the information needed to locate and report on your order.If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call.For the telephone number to call for your region, see “Contacting Dell” on page 76.Product InformationIf you need information about additional products available from Dell, or if you would like to place an order, go to the Dell website at dell.com. For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page 76.
72Getting Help Returning Items for Repair Under Warranty or for CreditPrepare all items being returned, whether for repair or credit, as follows:NOTE: Before you return the product to Dell, ensure that you back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and media cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.Call Dell to obtain a Return Material 1. Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see “Contacting Dell” on page 76.Include a copy of the invoice and a letter 2. describing the reason for the return.Include a copy of the Diagnostics Checklist 3. (see “Diagnostic Checklist” on page 75), indicating the tests that you have run and any error messages reported by Dell Diagnostics (see “Dell Diagnostics” on page 58).Include any accessories that belong with 4. the item(s) being returned (AC adapter cable, software, guides, and so on) if the return is for credit.
73Getting Help Pack the equipment to be returned in the 5. original (or equivalent) packing materials.NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.NOTE: Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.
74Getting Help Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated‑support telephone system direct your call more efficiently. You may also be asked for your Service Tag.Locating Your Service TagThe Service Tag for your computer can be found on a label at the bottom of your computer.1Service Tag 1
75Getting Help Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic ChecklistName:•Date:•Address:•Phone number:•Service Tag (bar code on the bottom of the •computer):Express Service Code:•Return Material Authorization Number (if •provided by Dell support technician):Operating system and version:•Devices:•Expansion cards:•Are you connected to a network? Yes /No•Network, version, and network adapter:•Programs and versions:•
76Getting Help See your operating system documentation to determine the contents of the computer’s start‑up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic •code:Description of problem and •troubleshooting procedures you performed:Contacting DellFor customers in the United States, call 800‑WWW‑DELL (800‑999‑3355).NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone‑based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:Go to 1. dell.com/ContactDell.Select your country or region.2. Select the appropriate service or support 3. link based on your requirement.Choose the method of contacting Dell that 4. is convenient for you.
77Finding More Information and ResourcesIf you need to: See:reinstall your operating system “System Recovery Media” on page 65run a diagnostic program for your computer “Dell Diagnostics” on page 58reinstall system software “My Dell Downloads” on page 57for more information about the Microsoft Windows operating system and featuressupport.dell.comfind your Service Tag/Express Service Code — You must use the service tag to identify your computer on support.dell.com or to contact technical supportthe bottom of your computer“Dell Support Center” on page 56 upgrade your computer with new or additional components like a new hard drivereinstall or replace a worn or defective part access the batterythe Service Manual at support.dell.com/manualsNOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer.
78Finding More Information and Resources If you need to: See:find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreementthe safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at dell.com/regulatory_compliancefind drivers and downloads; readme filesaccess technical support and product helpcheck on your order status for new purchasesfind solutions and answers to common questionslocate information for last‑minute updates about technical changes to your computer or advanced technical‑reference material for technicians or experienced userssupport.dell.com
79This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information on the configuration of your computer, see the Detailed System Information section in the Dell Support Center. To launch the Dell Support Center, click Start → All Programs→ Dell→ Dell Support Center→ Launch Dell Support Center. SpecificationsComputer ModelDell XPS L511ZComputer InformationSystem chipset Mobile Intel 6 series express chipset HM67Processor type Intel Core i5 Intel Core i7MemoryMemory module connectortwo SODIMM connectorsMemory module capacities2 GB and 4 GBMinimum memory4 GBMaximum memory8 GB
80Specifications MemoryMemory type 1333 MHz SODIMM DDR3NOTE: For instructions on upgrading the memory, see the Service Manual at support.dell.com/manuals.ConnectorsAudio one microphone‑in connector, one stereo headphones/speakers connectorNOTE: You can also use the connectors to set up 5.1 channel speakersMini‑Card one half Mini‑Card slotHDMI connectorone 19‑pin connectorNetwork adapterone RJ45 connectorConnectorsUSB two 4‑pin USB 3.0‑compliant connectorsMini‑DisplayPortone 20‑pin connectoreSATA one 7‑pin/4‑pin eSATA/USB combo connector with PowerShareMedia Card Readerone 9‑in‑1 slot
81Specifications Media Card ReaderCards supportedSecure Digital (SD) memory cardSecure Digital Input Output (SDIO)Secure Digital High Capacity (SDHC)Secure Digital eXtended Capacity (SDXC)Memory StickMemory Stick PROMemory Stick eXtended Capacity (MSXC)MultiMedia Card (MMC)xD‑Picture CardCameraCamera resolution1.3 megapixel HDVideo resolution 1280 x 1024CommunicationsModem (optional)external V.92 56 K USB modemNetwork adapter10/100/1000 Ethernet LAN on system boardWireless WLAN and Bluetooth wireless technology
82Specifications AudioAudio controllerRealtek ALC269Speakers 2 x 1.5 WattVolume controlssoftware program menus and media controlsVideoIntegratedVideo controllerIntel HD GraphicsVideo memoryup to 1.6 GBDiscreteVideo controllerNVIDIA GeForce GT 525MVideo memory1 GB or 2 GB DDR3DisplayType 15.6‑inch HD WLED, TrueLife15.6‑inch Full HD WLED, TrueLife
83Specifications DisplayDimensions:Height 193.59 mm (7.62 inches)Width 344.16 mm (13.54 inches)Diagonal 396.42 mm (15.60 inches)Maximum resolutionHD: 1366 x 768FHD: 1920 x 1080Refresh rate 60 HzOperating angle0° (closed) to 135°Horizontal viewing angle40/40Vertical viewing angle15/30 (H/L)Pixel pitch 0.2265 mm x 0.2265 mmBattery8‑cell “smart” lithium ion:Height 11 mm (0.43 inches)Width 94.13 mm (3.70 inches)Depth 235.65 mm (9.2 inches)Weight 0.43 kg (0.96 lb)Voltage 14.8 VCharge time (approximate)4 hours (when the computer is turned off)Operating time battery operating time varies depending on operating conditionsCoin‑cell batteryCR‑2032
84Specifications AC AdapterNOTE: Use only AC adapters specified for use with your computer. See the safety information that shipped with your computer.Input voltage 100‑240 VACInput current (maximum)1.60 AInput frequency50‑60 HzOutput power 90 WOutput current 4.62 A (continuous)Rated output voltage19.5 VDCOperating temperature0° to 40°C (32° to 104°F) Storage temperature–40° to 70°C (–40° to 158°F)Keyboard (Backlit)Number of keys86 (U.S. and Canada);87 (Europe); 90 (Japan);87 (Brazil)Layout QWERTY/AZERTY/KanjiTouch PadX/Y position resolution (graphics table mode) 240 cpiSize:Width 100 mm (3.94 inches)Height 53.15 mm (2.09 inches)
85Specifications PhysicalHeight 24.4 mm (0.96 inches)Width 385.2 mm (15.16 inches)Depth 260 mm (10.23 inches)Weight (with 8‑cell battery)configurable to less than 2.57 kg (5.68 lb)Computer EnvironmentTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)Relative humidity (maximum): Operating 10% to 90% (noncondensing)Storage 5% to 95% (noncondensing)Computer EnvironmentMaximum vibration (using a random vibration spectrum that simulates user environment):Operating 0.66 GRMSNon‑Operating 1.30 GRMSMaximum shock (for operating — measured with Dell Diagnostics running on the hard drive and a 2‑ms half‑sine pulse; for non‑operating — measured with the hard drive in head‑parked position and a 2‑ms half‑sine pulse):Operating 110 GNon‑Operating 160 GAltitude (maximum):Operating –15.2 to 3048 m ( –50 to 10,000 ft)
86Specifications Computer EnvironmentStorage –15.2 to 10,668 m (–50 to 35,000 ft)Airborne contaminant levelG1 as defined by ISA‑S71.04‑1985
87AppendixInformation for NOM, or Official Mexican Standard (Only for Mexico)The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM):Importer:Dell México S.A. de C.V.Paseo de la Reforma 2620 – Flat 11° Col. Lomas Altas11950 México, D.F.Regulatory model number Voltage FrequencyElectricity consumptionOutput voltageOutput intensityP12F 100‑240 VAC 50‑60 Hz 1.60 A 19.5 VDC4.62 AFor details, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance.
88Aairflow, allowing 7Bbackup and recovery 46Ccalling Dell 74Camera 39CDs, playing and creating 44computer capabilities 43computer, setting up 7connect(ing)to the Internet 20Contacting Dell online 76Control strip 31customer service 69DDataSafe Local Backup 63DellConnect 69Dell Factory Image Restore 66Dell Stage 47Diagnostic Checklist 75discsejecting 42drivers and downloads 78DVDs, playing and creating 44Eemail addressesfor technical support 70Ffinding more information 77Index
89Index FTP login, anonymous 70Hhardware problemsdiagnosing 58Hardware Troubleshooter 58helpgetting assistance and support 68IInternet connection 20ISPInternet Service Provider 20Mmemory problemssolving 52mini‑DisplayPort connector 25Multimedia Control Keys 36Nnetwork connectionfixing 50NVIDIA Optimus Technology 45OOptical DriveUsing 42Ppower problems, solving 51power strips, using 8problems, solving 49productsinformation and purchasing 71Rresources, finding more 77restoring factory image 66
90Index Ssetup, before you begin 7shipping productsfor return or repair 72software features 43software problems 53solving problems 49specifications 79support email addresses 70support sitesworldwide 70System Recovery Media 65system reinstall options 61System Restore 62System Setupentering 36function key behavior 36TTouch PadGestures 34UUSB PowerShare 25Wwarranty returns 72WindowsProgram Compatibility Wizard 53Windows Mobility Center 36wired networknetwork cable, connecting 9wireless network connection 50
91Index
0F58TDA00www.dell.com | support.dell.comwww.dell.com | support.dell.comPrinted in the U.S.A.

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