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User Manual 2

SETUP GUIDE
SETUP GUIDEModel PP35L
Setting Up Your Studio XPS Laptop � � � � � � �5Before Setting Up Your Computer . . . . . . . . . 5Connect the AC Adapter . . . . . . . . . . . . . . . .5Check the Wireless Button . . . . . . . . . . . . . . 6Connect the Network Cable (optional) . . . . .6Press the Power Button . . . . . . . . . . . . . . . . . 6Windows Vista® Setup . . . . . . . . . . . . . . . . . . 7Connect to the Internet (Optional) . . . . . . . . . 7Set up the TV Tuner (Optional) (availability varies by regions) . . . . . . . . . . . . 9Using Your Dell™ Laptop � � � � � � � � � � � � � � �10Device Status Lights . . . . . . . . . . . . . . . . . . . 10Right Side Features . . . . . . . . . . . . . . . . . . . . 11Left Side Features . . . . . . . . . . . . . . . . . . . . . 13Display Features . . . . . . . . . . . . . . . . . . . . . . 15Media, Wireless, and Power Controls . . . . . 16Computer Base and Keyboard Features . . . 17Using the Optical Disc Drive. . . . . . . . . . . . . 19Software Features . . . . . . . . . . . . . . . . . . . . . 20Solving Problems � � � � � � � � � � � � � � � � � � � � �22Network Problems . . . . . . . . . . . . . . . . . . . . . 22Power Problems. . . . . . . . . . . . . . . . . . . . . . . 23Memory Problems . . . . . . . . . . . . . . . . . . . . . 23Lockups and Software Problems . . . . . . . . . 24Using Support Tools� � � � � � � � � � � � � � � � � � �26Dell Support Center . . . . . . . . . . . . . . . . . . . . 26System Messages . . . . . . . . . . . . . . . . . . . . . 27Hardware Troubleshooter . . . . . . . . . . . . . . . 28Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 29Restoring Your Operating System � � � � � � �30System Restore . . . . . . . . . . . . . . . . . . . . . . . 30ContentsNotes, Notices, and CautionsNOTE: A NOTE indicates important information that helps you make better use of your computer.NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.__________________Information in this document is subject to change without notice�© 2008 Dell Inc� All rights reserved�Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell, the DELL logo, XPS, and DellConnect are trademarks of Dell Inc.; Intel is a registered trademarks and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.PP35LMay 2008 P/N R558D Rev� A00
4 Setting Up Your Studio XPS LaptopThis section provides information about setting up your Studio XPS 1640 and connecting peripherals. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer.Restricting airflow around your Studio XPS computer may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 in) at the back of the computer and a minimum of 5.1 cm (2 in) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on. NOTICE: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer.Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.CAUTION: The AC adapter works with electrical outlets worldwide� However, power connectors and power strips vary among countries� Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage�Dell Factory Image Restore . . . . . . . . . . . . . 31Operating System Reinstallation . . . . . . . . . 33Getting Help � � � � � � � � � � � � � � � � � � � � � � � � �35Technical Support and Customer Service . . 36DellConnect™ . . . . . . . . . . . . . . . . . . . . . . . . . 36Online Services . . . . . . . . . . . . . . . . . . . . . . . 36AutoTech Service. . . . . . . . . . . . . . . . . . . . . . 37Product Information. . . . . . . . . . . . . . . . . . . . 38Returning Items for Repair Under Warranty or for Credit . . . . . . . . . . . . . . . . . . . . . . . . . . 38Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 39Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 40Finding More Information and Resources � � � � � � � � � � � � � � � � � � � � � � �41Basic Specifications � � � � � � � � � � � � � � � � � �43Index � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �52
6Setting Up Your Studio XPS Laptop 7Setting Up Your Studio XPS Laptop Windows Vista® SetupYour Dell computer is preconfigured with Windows Vista. To set up Windows Vista for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete. The screens will take you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection.NOTICE: Do not interrupt the operating system’s setup process. Doing so may render your computer unusable.Connect to the Internet (Optional)NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP). NOTE: If an external USB modem or WLAN adapter is not part of your original order you can purchase one from the Dell website at dell�com.Setting Up a Wired Internet ConnectionIf you are using a dial-up connection, connect the telephone line to the external USB modem (optional) and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions.Setting Up a Wireless ConnectionBefore you can use your wireless Internet connection, you need to connect to your wireless router. Check the Wireless Button If you plan to use wireless connections, make sure the wireless button is turned on.Using The Wireless ButtonTo turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. Connect the Network Cable (optional)If you plan to use a wired network connection, plug in the network cable.Press the Power Button
8Setting Up Your Studio XPS Laptop 9Setting Up Your Studio XPS Laptop Choose b. Dial-up if you will use an optional USB dial-up modem or ISDN.NOTE: If you do not know which type of connection to select, contact your ISP.Follow the instructions on the screen and 5� use the setup information provided by your ISP to complete the setup.Set up the TV Tuner (Optional) (availability varies by regions)You can set up the TV Tuner through the Media Center.To set up the TV Tuner for the first time:Follow this procedure if you are launching the Media Center for the first time.Double-click on the Media Center icon on the desktop.Select • Express setup,Go to – Main Menu → Tasks → Settings → TV → Set up TV Signal → Confirm Your Region and follow the instructions given.Go to – Main Menu → TV + Movies → Set up TV → Confirm Your Region and follow the instructions givenSelect • Custom setup,Follow the instructions given. –In the – Optional Setup screen, choose Configure tuners, TV signal, and Guide.Click – Next and confirm your region. To re-setup the TV Tuner, if required:Follow this procedure if you have already launched Media Center once before.Double-click on the Media Center icon on 1� the desktop.Go to 2� Main Menu → Tasks → Settings → TV → Set up TV Signal → Confirm Your Region.To set up your connection to a wireless router:Save and close any open files, and exit any 1� open programs.Click 2� Start → Connect To.Follow the instructions on the screen to 3� complete the setup.Setting Up Your Internet ConnectionTo set up an Internet connection with a provided ISP desktop shortcut:Save and close any open files, and exit any 1� open programs.Double-click the ISP icon on the Microsoft2� ® Windows® desktop.Follow the instructions on the screen to 3� complete the setup.If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section.NOTE: If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.Save and close any open files, and exit any 1� open programs.Click 2� Start → Control Panel.Under 3� Network and Sharing Center, click Connect to a Network. The Connect to a Network window appears.Click either 4� Connect to the Internet to connect to the network using a wireless or Broadband (PPPoE) or click Set up a dial-up connection, depending on how you want to connect:Choose a. Broadband if you will use a DSL, satellite modem, cable TV modem, or wireless technology connection.
11Using Your Dell™ Laptop 3 WiFi status light – Turns on when wireless networking is enabled. Use the wireless button to quickly turn all wireless communication On and Off:Using The Wireless ButtonTo turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. 4WWAN status light - Turns on when WWAN is enabled.To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. Right Side Features1234561 ExpressCard slot – Supports one ExpressCard. The computer ships with a plastic blank installed in the slot.Your computer has several indicators, buttons, and features that provide information at-a-glance and time-saving shortcuts for common tasks.Device Status Lights12341 Hard drive activity light – Turns on when the computer reads or writes data. A flashing light indicates hard drive activity.NOTE: To avoid loss of data, never turn off the computer while the hard drive activity light is flashing.2 Bluetooth® status light (optional) – Turns on when a card with Bluetooth wireless technology is enabled.NOTE: The card with Bluetooth wireless technology is an optional feature.To turn off Bluetooth wireless, right-click the bluetooth icon in the notification area of your desktop, and click Disable Bluetooth Radio or use the wireless switch.Using Your Dell™ Laptop
12Using Your Dell™ Laptop 13Using Your Dell™ Laptop 5 eSATA/USB combo connector with USB PowerShare – Connects to eSATA compatible storage devices, such as external hard disk drives or optical drives. Also, supports USB devices, such as a mouse, keyboard, printer, external drive, or MP3 playerThis connector can also be used for charging USB devices. NOTE: If the computer is turned off while the USB device is charging, unplug the device and plug it in again to continue charging.NOTE: The USB PowerShare will be automatically shut off when only 10% of total battery life remains.6 AC adapter connector – Connects to the AC adapter to power the computer and charge the battery when the computer is not in use.Left Side Features7654321891Security cable slot – Used to attach a commercially available antitheft device to the computer.NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer.2SD/MMC - MS/Pro - xD 8-in-1 Media card reader – Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:Secure digital (SD) memory card•SDHC (Secure Digital High Capacity) •cardMulti Media Card (MMC)•Memory Stick•Memory Stick PRO•xD-Picture Card (type - M and type - H)•3 IEEE 1394 connector – Connects to high-speed serial multimedia devices, such as digital video cameras4Optical Drive – Plays or burns only standard-size and shape (12 cm) CDs, and DVDs. Ensure that the side with print or writing is facing upward when inserting discsNOTE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive.12 cm
14Using Your Dell™ Laptop 15Using Your Dell™ Laptop Display FeaturesThe display panel holds a camera and accompanying dual microphones.312451Display – Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide.2Left digital array microphone – Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording.3Camera activity light – Turns on when the camera is on. 4Camera – Built-in camera for video capture, conferencing, and chat. FastAccess Facial Recognition – Helps to keep your Dell™ computer secure. This facial recognition software learns and recognizes your face each time you login to your computer and minimizes the need to manually login using passwords. For more information, click Start → Programs→ FastAccess. 5Right digital array microphone – Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording.2 VGA connector – Connects to a monitor or projector.3TV In connector – Connects to a TV to view programs using the TV Tuner card (optional, availability varies according to regions).4 Network connector – If you are using a cabled network signal, this connects your computer to a network or broadband device.5DisplayPort connector – Digital interface standard connector that supports external DisplayPort monitors and projectors.6 HDMI connector – Connects to a TV for both audio and video signals.NOTE: For a monitor, only the video signal will be read.7 USB connectors (2) – Connect USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.8 Audio In/ Microphone connector – Connect to a microphone or input signal for use with audio programs.9 Audio Out/ Headphone connectors (2)– Connect one or two pairs of headphones, or send audio to a powered speaker or sound system. The audio signal is the same for both connectors.
16Using Your Dell™ Laptop 17Using Your Dell™ Laptop To use the media, wireless, and power controls, lightly touch the symbol and then release. The control’s symbol will shine for 2 seconds to confirm your selection then fade away.Turn on power, or wake up from sleep stateTurn on wirelessPlay the previous track or chapterStopPlay or pausePlay the next track or chapterTurn down the volumeTurn up the volumeMute the soundEject the discMedia, Wireless, and Power Controls Computer Base and Keyboard Features1Touch pad – Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface. It supports circular scrolling and zoom. To change the circular scrolling and zoom settings, double-click the Dell Touch pad icon in the notification area of your desktop.In the Scrolling tab, enable or disable scrolling or circular scrolling, choose the scroll zone width and scroll speed.In the Gestures tab, enable or disable the one-finger zoom (zoom in and out moving the finger upward or downward) or the pinch zoom (zoom in and out by spreading two fingers or by bringing the two fingers together).2Touch pad buttons – Provide left- and right-click functions like those on a mouse.4321
18Using Your Dell™ Laptop 19Using Your Dell™ Laptop 3Backlit Keyboard – The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. For more information see Dell Technology Guide.4Consumer IR - Allows certain software applications to be controlled by the Dell Travel Remote (an optional device that can be stored in the ExpressCard slot when not in use).Removing and Replacing the BatteryCAUTION: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers.CAUTION: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery:Shut down the computer and turn it over. 1� Slide the battery release latch towards the 2� side of the computer and hold it in place.Slide the battery out. 3� To replace the battery, slide it into the bay until it clicks into place.Using the Optical Disc DriveNOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive.12 cmNOTE: Do not move the computer while playing or recording CDs and DVDs.Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content.To eject a disc from the drive, gently touch the eject control . The control will flash for a few seconds to confirm before ejecting the disc.
20Using Your Dell™ Laptop 21Using Your Dell™ Laptop Software FeaturesNOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support�dell�com.Productivity and CommunicationYou can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on.Entertainment and MultimediaYou can use your computer to watch videos, play games, create your own CDs, listen to music and internet radio stations. Your optical disc drive may support multiple disc media formats including CDs and DVDs. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment.Customizing the DesktopYou can customize your desktop to change the appearance, resolution, wallpaper, screensaver, and so on by accessing the Personalize appearance and sounds window.To access the display properties window: Right-click an open area of the desktop.1� Click 2� Personalize, to open the Personalize appearance and sounds window and learn more about your customization options.Customizing Your Energy SettingsYou can use the power options in your operating system to configure the power settings on your computer. Microsoft® Windows Vista® provides three default options:Balanced• — This power option offers full performance when you need it and saves power during periods of inactivity.Power saver• — This power option saves power on your computer by reducing system performance to maximize the battery life and by reducing the amount of energy consumed by your computer over its lifetime.High performance• — This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance.Backing Up Your DataIt is recommended that you periodically back up files and folders on your computer. To back up files:Click 1� Start → Control Panel→ System and Maintenance→ Welcome Center→ Transfer files and settings.Click 2� Back up files or Back up computer.Click 3� Continue on Your User Account Control dialog box and follow the instructions in the Back up Files wizard. This section provides troubleshooting information for your computer. If you can not solve your problem using the following guidelines, see “Using Support Tools” on page 26 or “Contacting Dell” on page 40.CAUTION: Only trained service personnel should remove the computer cover� See the Service Manual on the Dell Support website at support�dell�com for advanced service and troubleshooting instructions�
23Solving Problems Network ProblemsWireless ConnectionsIf the wireless network connection is lost — The wireless button may be off. To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. You can manage the Wireless LAN using Intel PROSet from your taskbar. You can also use Windows Wireless Network Connections, accessed from Control Panel, to manage Wireless LAN.— Interference may be blocking or interrupting your wireless connection. Try moving the computer closer to your wireless router.Wired ConnectionsIf the wired network connection is lost — The cable is loose or damaged. — Verify both ends of the network cable are connected. Try another network cable, if available.The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:Green — A good connection exists between •a 10-Mbps network and the computer. Orange — A good connection exists between •a 100-Mbps network and the computer. Yellow — A good connection exists between •a 1000-Mbps network and the computer. Off — The computer is not detecting a •physical connection to the network.NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections.Solving Problems Power ProblemsIf the power light is off — The computer is either turned off or is not receiving power.Remove the AC adapter and try turning on •the computer with only the battery.Remove the battery and try turning on the •computer with only the AC adapter.Check both ends of the AC adapter cable •connections. Ensure that the light on the AC adapter is on. If the light is not on, try plugging the AC adapter into another electrical outlet.The power/battery lights on the hinges indicate the following:On Battery Power:Solid amber - battery is low•Flashing amber - battery is critically low•Solid white - system is running on battery •powerOn AC Adapter:Solid white - system is powered on and •battery is chargedBlinking white - system is in a standby state.•Memory Problems If you experience memory problems — Check if the memory module is compatible •with your computer. Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see “Basic Specifications” on page 43.Run the Dell Diagnostics (see “Dell •Diagnostics” on page 29).Reseat the memory modules (see the •Service Manual on the Dell Support website at support�dell�com) to ensure that your computer is successfully communicating with the memory.
24Solving Problems 25Solving Problems Lockups and Software Problems If a program stops responding — End the program:Press <Ctrl><Shift><Esc> simultaneously.1� Click the 2� Applications tab on the top.Select the program that is no longer 3� respondingClick 4� End Task.If the computer stops responding — NOTICE: You might lose data if you are unable to perform an operating system shutdown.Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button until the computer turns off. Then turn your computer back on.If a solid blue screen appears — Write down any error message for future reference. Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button until the computer turns off. Then turn your computer back on.If you have other software problems — Always keep backup copies of your •important data.Use a virus-scanning program to check your •computer.Save and close any open files or programs •and shut down your computer through the Start menu.Check the software documentation or •contact the software manufacturer for troubleshooting information:Ensure that the program is compatible –with the operating system installed on your computer.Ensure that your computer meets the –minimum hardware requirements needed to run the software. See the software documentation for information.Ensure that the program is installed and –configured properly.If necessary, uninstall and then reinstall –the program.
27Using Support Tools The Dell Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support�dell�com.Dell Support CenterThe Dell Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support�dell�com.Click the icon in the taskbar to run the application. The home page provides links to access:Self Help (Troubleshooting, Security, System •Performance, Network/Internet, Backup/ Recovery, and Windows Vista)Alerts (technical support alerts relevant to •your computer)Assistance from Dell (Technical Support with •DellConnect™, Customer Service, Training and Tutorials, How-To Help with Dell on Call, •and Online Scan with PCCheckUp)About Your System (System Documentation, •Warranty Information, System Information, Upgrades & Accessories)The top of the Dell Support Center home page displays your system’s model number along with its service tag and express service code.For more information about the Dell Support Center, see the Dell Technology Guide on your hard drive or on the Dell Support website at support�dell�com.Using Support Tools System MessagesIf your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support�dell�com or see “Contacting Dell” on page 40 for assistance.Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]� For help in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error see “Contacting Dell” on page 40 for assistance.CMOS checksum error — Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support�dell�com or see “Contacting Dell” on page 40 for assistance.CPU fan failure — CPU fan has failed. Replace the CPU fan. See the Service Manual on the Dell Support website at support�dell�com.Hard-disk drive failure — Possible hard disk drive failure during POST see “Contacting Dell” on page 40 for assistance.Hard-disk drive read failure — Possible hard disk drive failure during HDD boot test see “Contacting Dell” on page 40 for assistance.Keyboard failure — Keyboard failure or loose cable.No boot device available — No bootable partition on hard disk drive, the hard disk drive cable is loose, or no bootable device exists.If the hard drive is your boot device, ensure •that the cables are connected and that the
28Using Support Tools 29Using Support Tools drive is installed properly and partitioned as a boot device.Enter system setup and ensure that the boot •sequence information is correct (see the Service Manual on the Dell Support website at support�dell�com).No timer tick interrupt — A chip on the system board might be malfunctioning or motherboard failure (see the Service Manual on the Dell Support website at support�dell�com).USB over current error — Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them.NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range� Dell recommends that you back up your data regularly� A parameter out of range may or may not indicate a potential hard drive problem — S.M.A.R.T error, possible hard disk drive failure. This feature can be enabled or disabled in the BIOS setup (see “Contacting Dell” on page 40 for assistance).Hardware TroubleshooterIf a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.To start the Hardware Troubleshooter:Click 1� Start → Help and Support.Type 2� hardware troubleshooter in the search field and press <Enter> to start the search.In the search results, select the option that 3� best describes the problem and follow the remaining troubleshooting steps.Dell Diagnostics If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page 24 and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: Dell Diagnostics works only on Dell computers.Starting Dell DiagnosticsThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.Ensure that the computer is connected to an 1� electrical outlet that is known to be working properly.Hold down the <Fn> key while pressing the 2� power button to turn on the system.Follow the on-screen instructions.3� NOTE: If your computer cannot display a screen image, running the diagnostics will start testing the display. The diagnostics will beep while testing the display. If the display still does not show anything, try connecting an external monitor or contact Dell, see “Contacting Dell” on page 40.
31Restoring Your Operating System You can restore your operating system in the following ways:System • Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.Dell • Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. Both procedures permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.If you received an Operating System disc •with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem.System RestoreThe Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.NOTE: The procedures in this document were written for the Windows default view, Restoring Your Operating System so they may not apply if you set your Dell™ computer to the Windows Classic view.Starting System RestoreClick 1� Start .In the 2� Start Search box, type System Restore and press <Enter>.NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.Click 3� Next and follow the remaining prompts on the screen.In the event that System Restore did not resolve the issue, you may undo the last system restore.Undoing the Last System RestoreNOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.Click 1� Start .In the 2� Start Search box, type System Restore and press <Enter>.Click 3� Undo my last restoration and click Next.Dell Factory Image RestoreNOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.Use Dell Factory Image Restore only as the last method to restore your operating system.
32Restoring Your Operating System 33Restoring Your Operating System These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore.Dell Factory Image RestoreTurn on the computer. When the Dell logo 1� appears, press <F8> several times to access the Vista Advanced Boot Options Window.Select 2� Repair Your Computer.The 3� System Recovery Options window appears.Select a keyboard layout and click 4� Next.To access the recovery options, log on as a 5� local user. To access the command prompt, type administrator in the User name field, then click OK.Click 6� Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears.NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.Click 7� Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.Select the checkbox to confirm that you 8� want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. Click 9� Finish to reboot the system.Operating System ReinstallationBefore you BeginIf you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See “Restoring Your Operating System” on page 30.NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.To reinstall Windows, you need the following items:Dell Operating System• mediaDell Drivers and Utilities• media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.Reinstalling Windows VistaThe reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.Save and close any open files and exit any 1� open programs.Insert the 2� Operating System disc.Click 3� Exit if the Install Windows message appears.
34Restoring Your Operating System Restart the computer.4� When the DELL logo appears, press <F12> 5� immediately.NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.When the boot device list appears, highlight 6� CD/DVD/CD-RW Drive and press <Enter>.Press any key to 7� Boot from CD-ROM. Follow the instructions on the screen to complete the installation.If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:See “Solving Problems” on page 1� 22 for information and procedures that pertain to the problem your computer is experiencing.See “Dell Diagnostics” on page 2� 29 for procedures on how to run Dell Diagnostics.Fill out the “Diagnostic Checklist” on 3� page 39.Use Dell’s extensive suite of online services 4� available at Dell Support (support�dell�com) for help with installation and troubleshooting procedures. See “Online Services” on page 36 for a more extensive list of Dell Support online.If the preceding steps have not resolved the 5� problem, see “Contacting Dell” on page 40.NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.NOTE: Dell’s Express Service Code system may not be available in all countries.When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.Getting Help
36Getting Help 37Getting Help Technical Support and Customer ServiceDell’s support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.To contact Dell’s support service, see “Before You Call” on page 39 and then see the contact information for your region or go to support�dell�com.DellConnect™ DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support�dell�com and click DellConnect.Online ServicesYou can learn about Dell products and services on the following websites:www�dell�com•www�dell�com/ap• (Asian/Pacific countries only)www�dell�com/jp• (Japan only)www�euro�dell�com• (Europe only)www�dell�com/la• (Latin American and Caribbean countries)www�dell�ca• (Canada only)You can access Dell Support through the following websites and e-mail addresses:Dell Support websitessupport�dell�com•support�jp�dell�com• (Japan only)support�euro�dell�com• (Europe only)Dell Support e-mail addressesmobile_support@us�dell�com•support@us�dell�com• la-techsupport@dell�com• (Latin America and Caribbean countries only)apsupport@dell�com• (Asian/Pacific countries only)Dell Marketing and Sales e-mail addressesapmarketing@dell�com• (Asian/Pacific countries only)sales_canada@dell�com• (Canada only)Anonymous file transfer protocol (FTP)ftp�dell�com•Log in as user: anonymous, and use your e-mail address as your password.AutoTech ServiceDell’s automated support service–AutoTech–provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see “Contacting Dell” on page 40.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support�dell�com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see “Contacting Dell” on page 40 for problems with your order.If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For
38Getting Help 39Getting Help the telephone number to call for your region, see “Contacting Dell” on page 40.Product InformationIf you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www�dell�com. For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page 40.Returning Items for Repair Under Warranty or for CreditPrepare all items being returned, whether for repair or credit, as follows:Call Dell to obtain a Return Material 1� Authorization Number, and write it clearly and prominently on the outside of the box.For the telephone number to call for your 2� region, see “Contacting Dell” on page 40.Include a copy of the invoice and a letter 3� describing the reason for the return.Include a copy of the Diagnostics Checklist 4� (see “Diagnostic Checklist” on page 39), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see “Dell Diagnostics” on page 29).Include any accessories that belong with 5� the item(s) being returned (power cables, software, guides, and so on) if the return is for credit.Pack the equipment to be returned in the 6� original (or equivalent) packing materials.You are responsible for paying shipping 7� expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the 8� preceding requirements will be refused at Dell’s receiving dock and returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic ChecklistName:•Date:•Address:•Phone number:•Service Tag (bar code on the back or bottom •of the computer):Express Service Code:•Return Material Authorization Number (if •provided by Dell support technician):Operating system and version:•Devices:•Expansion cards:•Are you connected to a network? Yes /No•Network, version, and network adapter:•Programs and versions:•See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic •code:
40Finding More Information and Resources Description of problem and troubleshooting •procedures you performed:Contacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355).NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:Visit 1� support�dell�com.Verify your country or region in the 2� Choose A Country/Region drop-down menu at the bottom of the page. Click 3� Contact Us on the left side of the page.Select the appropriate service or support link 4� based on your need.Choose the method of contacting Dell that is 5� convenient for you.Finding More Information and ResourcesIf you need to: See:reinstall your operating system. your Operating System disc.run a diagnostic program for your computer, reinstall notebook system software, or update drivers for your computer, and readme files.the Drivers and Utilities disc.NOTE: Drivers and documentation updates can be found on the Dell™ Support website at support�dell�com.learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth®, networking, and e-mail.the Dell Technology Guide installed on your hard drive. upgrade your computer with new or additional memory, or a new hard drive.reinstall or replace a worn or defective part.the Service Manual on the Dell Support website at support�dell�comNOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer.
42Finding More Information and Resources If you need to: See:find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement.the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell/regulatory_compliancefind your Service tag/Express Service Code— You must use the service tag to identify your computer on support�dell�com or to contact technical support.the back or bottom of your computer.find drivers and downloads.access technical support and product help.check on your order status for new purchases.find solutions and answers to common questions.locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.the Dell™ Support website at support�dell�com�Basic SpecificationsSystem ModelStudio XPS 1640This section provides basic information that you may need when setting up, updating drivers for, and upgrading your computer. For more detailed specifications, see the Service Manual on the Dell Support website at support�dell�com. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer.ProcessorType L2 cacheIntel Core™ 2 Duo 3 MB/6 MBExternal bus frequency 800/1066MHzExpressCardExpressCard controllerIntel ICH9MExpressCard connectorone ExpressCard slot (54 mm)Cards supported ExpressCard/34 (34 mm) ExpressCard/54 (54 mm)1.5 V and 3.3 V
44Basic Specications 45Basic Specications ExpressCard connector size26 pinsMemoryConnectors two internally-accessible SO-DIMM socketsCapacities 512 MB, 1 GB, and 2 GBMemory type 800/1066 MHz DDR3 SODIMMMemory configuration possible1 GB, 1.5 GB, 2 GB, 3 GB, 4 GBNOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at support�dell�com.Computer InformationSystem Chipset Intel PM45Data bus width 64 bitsDRAM bus width dual channel (2) 64-bit busesProcessor address bus width32 bitsFlash EPROM 16 MBGraphics bus PCI -E X16PCI Bus 32 bitsCommunicationsModem type External V.92 56K USB ModemModem controller Hardware ModemModem interface Universal Serial Bus (USB)CommunicationsNetwork adapter 10/100/1000 Ethernet LAN on system boardWireless internal WLAN (half-size Mini-Card), WWAN, Mini-Card with Bluetooth® wireless technology, UWB Mini-CardsWWAN ExpressCardBluetooth® wireless technologyVideoDiscreteVideo type integrated on system boardVideo controller ATI Mobility Radeon™ HD 3670Video memory 512 MB dedicated memoryLCD interface Low Voltage Differential Signaling (LVDS)External display supportCRT, HDMI 1.2, DisplayPortAudioAudio type 5.1 channel High Definition AudioAudio controller IDT 92HD73C HDA CodecStereo conversion 24-bit (analog-to-digital and digital-to-analog)Internal Interface High Definition Audio
46Basic Specications 47Basic Specications External Interface microphone-in connector, two stereo headphones/speakers connectors Speaker two 4-ohm main speaker with one 4-ohm subwooferInternal speaker amplifier2 watt per channel with 3 watt subwooferVolume controls program menus, media control buttonsAudio microphone connector, two stereo headphone/speakers connectorsPorts and ConnectorsIEEE 1394a 4-pin serial connector Mini-Card two Type IIIA Mini Card slots, one half-size Mini Card slotNetwork adapter RJ-45 portUSB two 4-pin USB 2.0-compliant connectorseSATA one 4-pin eSATA/USB combo connectorVideo 15-hole connectorHDMI 19 pinDisplayPort 20 pinDisplayType (Anti-Glare) 16.0-inch WLED16.0-inch RGBLEDDimensions (active area):Height 198.72 mm (7.82 in) (WLED/RGBLED)Width 353.28 mm (13.91 in) (WLED) 353.45 mm (13.92 in) (RGBLED)Diagonal 406.4 mm (16 in)Maximum resolution 1366 x 768 (WLED) 1920 x 1080 (RGBLED)Refresh rate 60 HzOperating angle 0° (closed) to 140°Luminance (with ETED)270 cd/m² (typical))225 cd/m² (minimum)Viewing Angles:Horizontal ±55° (WLED) min.±65° (RGBLED) minVertical ±45° (WLED/RGBLED) min.Pixel pitch 0.2235 mmControls brightness can be controlled through keyboard shortcuts (see Dell Technology Guide for more information.)Keyboard (backlit)Number of keys 86/103 (U.S. and Canada); 87/104 (Europe); 90/107 (Japan)
48Basic Specications 49Basic Specications Layout QWERTY/AZERTY/KanjiCameraPixel 2.0 megapixelVideo resolution 320x240 ~1600x1200 (640x480 at 30fps)Diagonal viewing angle66°X/Y position resolution (graphics table mode)240 cpiSize:Width 61.9 mm (2.43 in) sensor-active areaHeight 39.04 mm (1.53 in) rectangleBatteryType 6-cell/9-cell “smart” lithium ion Depth 52.3 mm (2.06 in) (6/9 cell)Height 21.95 mm (0.86 in) (6 cell)41.54 mm (1.63 in) (9 cell)Width 204.1 mm (8.03 in) (6 cell)292.7 mm (11.52 in) (9 cell)Weight 0.33 kg (0.7 lb) (6 cell)0.48 kg (1.06 lb) (9 cell)Voltage 11.1 VDCCharge time (approximate):Computer off4 hoursOperating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See Dell Technology Guide for more information..Life span (approximate)300 discharge/charge cyclesTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)Coin-cell battery CR-2032AC AdapterInput voltage 100–240 VACInput current (maximum)1.5AInput frequency 50–60 HzOutput power 90 WOuput current (90 W) 4.62 A (continuous)Rated output voltage 19.5 VDC
50Basic Specications 51Basic Specications AC AdapterDimensions:90 WHeight 16 mm (0.62 in) Width 70 mm (2.75 in)Depth 147 mm (5.7 in)Weight (without AC power cord)0.345 kg (0.76 lb)Temperature range:Operating 0° to 40°C (32° to 104°F) Storage –40° to 70°C (–40° to 158°F)Physical Height 24.09 mm to 33.95 mm (0.94 in to 1.33 in)Width 384.9 mm (15.15 in)Depth 254.59 mm (10.02 in)Weight (with 6-cell battery)Configurable to less than 2.94 kg (6.5 lb)Computer EnvironmentTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)Relative humidity (maximum):Operating 10% to 90% (noncondensing)Storage 5% to 95% (noncondensing)Maximum vibration (using a random-vibration spectrum that simulates user environment):Operating 0.66 GRMSStorage 1.3 GRMSMaximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):Operating 110 GStorage 163 GAltitude (maximum):Operating –15.2 to 3048 m (–50 to 10,000 ft)Storage –15.2 to 10,668 m (–50 to 35,000 ft)Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985
53Index AAC adaptersize and weight 50airflow, allowing 5AutoTech 37Bbackupscreating 21Bluetooth wireless technology 10Ccalling Dell 39CDs, playing and creating 20chipset 44computer capabilities 20computer, setting up 5connect(ing)to the Internet 7conserving energy 21Contacting Dell online 40customer service 36customizingyour desktop 20your energy settings 21Ddamage, avoiding 5data, backing up 21DellConnect 36Dell Diagnostics 29Dell Factory Image Restore 30Dell Support Center 26Index Dell support website 42Dell Technology Guidefor futher information 41device status lights 10Diagnostic Checklist 39disc drivesupported disc sizes 19discsejecting 19using 19DisplayPort connector 14drivers and downloads 42DVDs, playing and creating 20Eemail addressesfor technical support 37energyconserving 21expansion bus 44Ffacial recognition 15finding more information 41FTP login, anonymous 37Hhardware problemsdiagnosing 28Hardware Troubleshooter 28helpgetting assistance and support 35IInternet connection 7ISPInternet Service Provider 7
54Index 55Index Mmemory support 44Microsoft™ Windows Vista® 7Nnetwork connectionfixing 22Oorder status 37Ppower problems, solving 23power strips, using 5problems, solving 22processor 43productsinformation and purchasing 38Rreinstalling Windows 30resources, finding more 41restoring factory image 31Ssetup, before you begin 5shipping productsfor return or repair 38software features 20solving problems 22specifications 43support email addresses 37support sitesworldwide 36System Messages 27System Restore 30Ttechnical support 36UUSB PowerShare 13Vventilation, ensuring 5Wwarranty returns 38Windows, reinstalling 30Windows Vista®reinstalling 33setup 7wired networknetwork cable, connecting 6wireless network connection 22
56Index
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