Ingenico RP750X mPOS User Manual 2 user guide RP750xx

Roam Data Inc. mPOS 2 user guide RP750xx

Users Manual

ROAM–280SummerSt,Boston,MA02210Phone:+1.888.589.5885RP750xUSERGUIDE
/RP750x•R01000012132/17Copyright©2013ROAMData AllrightsreservedContents1.Introduction__________________________________________________32.Unpacking___________________________________________________43.Recommendations_____________________________________________53.1.Safety_______________________________________________________________53.2.Securityofyourterminal_______________________________________________53.3.FCC&ICCompliance.__________________________________________________63.4.BluetoothSIG________________________________________________________63.5.MainCharacteristics___________________________________________________84.Installationandconnection_____________________________________94.1.Functionaldescription_________________________________________________994.2.ChargingTerminal_____________________________________________________94.3.Terminalinitsenvironment_____________________________________________94.4.Poweron___________________________________________________________104.5.Connection_________________________________________________________114.5.1.USBcableconnection___________________________________________________________114.5.2.Cabledisconnection____________________________________________________________115.Dailyuse____________________________________________________125.1.GettingstartedwithRP750x___________________________________________125.2.UsingBluetoothonRP750x____________________________________________125.3.Terminalkeypad_____________________________________________________135.4.Cardreading________________________________________________________145.4.1.Swipingacard________________________________________________________________145.4.2.Insertingachipcard___________________________________________________________146.Maintenance_________________________________________________156.1.Cleaningoftheterminal_______________________________________________156.2.Transportandstorage________________________________________________156.3.Troubleshooting_____________________________________________________156.4.Environment(WEEE,BatteriesandPackaging)____________________________16
/RP750x•R01000012133/17Copyright©2013ROAMData Allrightsreserved1. IntroductionThankyouforchoosingaROAMmobilepaymentterminal.Werecommendthatyoutoreadcarefullythisinstallationguide:Itwillgiveyouthenecessaryinformationaboutsafetyprecautions,unpacking,installationandmaintenanceofyourterminal.WARRANTY/SECURITYInordertobenefitfromtheproduct‐relatedguaranteeandtorespectsecurity,weaskyoutouseonlyaccessoriesdeliveredinboxwiththeproduct,entrustingmaintenanceoperationsonlytoanauthorizedperson.RP750xisbatterypowered,useonlyROAMpartsforreplacement:RP750xcanbepoweredviaµUSB.RP750xcanbechargedwiththeµUSBcableconnectedtoamobilephonecharger.Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.ThissymbolindicatesanimportantWarning. Thissymbolindicatesapieceofadvice.
/RP750x•R02. UnADVICECarefullykshipped. RP750xranFollowingAnoptionawiththirdADVICEYourtermiprotectiveFilmpreseTheRP750x0100001213npackinkeeptheRPngeincludesitemsareinalaudiocablpartdeviceinalisdelivefilmtoensuncedoesnoxterminalng750xoriginasRP750x,RPcludedinthlemightalsoviaaudiojaceredwithapureoptimumotalterinan4/17alpackagingP750c,RP75eRP750xboobeincludeck.protectivesmprotectionywaytheusµUSBg.Itmustbe5x,RP755c,ox: edfortermineethroughnofyourterseofthetermBcableere‐usedwRP757x,RP7nalsthatsupfilm.Weadminal.minal.TCopyright©2Alheneverthe757cdevicespportcommdvisethatyoThisUsergu2013ROAMDatalrightsreservedeterminalissunicationouleavethisideadss
/RP750x•R01000012135/17Copyright©2013ROAMData Allrightsreserved3. Recommendations3.1. Safety LithiumbatteryRP750xisfittedwithalithiumbatterywhichisnotaccessibletotheuser.Onlyaqualifiedtechnicianisauthorizedtoopentheunitandchangethiscomponent.BatteryRP750xisfittedwitharechargeableLithium‐ionbatteryspecificallydesignedforthisterminal.Itisnotaccessibletotheuser.•Onlyusechargerswithratingthatmatchthepowerratings.•Donotattempttoopentheterminal.• Donotstoreyourterminalunattendedinavehicle.• Ifthebatteryhastobereplaced,thisoperationrequirestobeperformedbyqualifiedstaff.WarningRiskofexplosionifbatteryisreplacedbyanincorrecttype,donotdisassemble,usespecifiedchargeronly,donotshort‐circuit,donotdisposeofinfire,donotthrowinwater,disposeofusedbatteriesaccordingtotheinstructions. 3.2. SecurityofyourterminalUponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.Itisstronglyadvisedthatthesechecksareperformedregularly.Youshouldcheck,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusualwiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,thechipcardreader,oranyotherpartofyourterminal.Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertInterruption!”andfurtheruseoftheterminalwillnotbepossible.Ifyouobservethe“AlertInterruption!”message,youshouldcontacttheterminalhelpdeskimmediately.Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedtostaffthathavebeenindependentlyverifiedasbeingtrustworthy.CAUTIONNEVERaskthecustomertodivulgetheirPINCode.CustomersshouldbeadvisedtoensurethattheyarenotbeingoverlookedwhenenteringtheirPINCode. 
/RP750x•R01000012136/17Copyright©2013ROAMData Allrightsreserved3.3. FCC&ICCompliance.FCC&CEhasaspecificnaming.ThereferencesusesforFCC&CEcertificationsare:RP750x:• FCC_ID:XXXX‐XXXXX• CE:XXXX‐XXXXX FederalCommunicationsCommission(FCC)Statement15.21Youarecautionedthatchangesormodificationsnotexpresslyapprovedbythepartresponsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.15.105(b)ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:• Reorientorrelocatethereceivingantenna.• Increasetheseparationbetweentheequipmentandreceiver.• Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.15.19(a)(3)ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:1)Thisdevicemaynotcauseharmfulinterferenceand2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperationofthedevice.RFExposureStatementThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolledenvironment.Thistransmittermust notbeco‐locatedoroperatinginconjunctionwithanyotherantennaortransmitter.CAUTIONTheuseriscautionedthatanychangesormodificationnotapprovedbyROAMcouldvoiduser’sauthoritytooperatetheequipment.3.4. BluetoothSIG
/RP750x•R01000012137/17Copyright©2013ROAMData AllrightsreservedThisequipmentiscompliantwith:• Systemspecification–BLE4.0xxxx‐xxxx• SSPprotocol
/RP750x•R01000012138/17Copyright©2013ROAMData Allrightsreserved3.5. MainCharacteristicsThemaintechnicalcharacteristicsofRP750xare:Weight95.35gDimensions(Lxwxh)101.2mmx56.5mmx17mmBatteryLi‐ion‐450mAhOperatingconditionsOperatingtemperature+0°Cto+50°C(charging),‐10°C+45°C(standalone)ConnectionsonterminalMicroUSBABlink(5v450mA)StorageconditionsStoragetemperaturefrom‐10°Cto+70°CMaxrelativehumidity5to90%,non‐condensingat40°Coperational
/RP750x•R01000012139/17Copyright©2013ROAMData Allrightsreserved4. InstallationandconnectionForfollowingpartoftheuserguide,theRP750xisnamedTerminalwhilethedevicewhichmaybepairedwithRP750x(tablet,smartphone,PDA)isnameThirdPartyDevice.4.1. FunctionaldescriptionTheTerminalisasecureEMVChip&PINmobilepaymentpinpadtobeusedviaBluetoothoraudiojackwiththirdpartydevices.TheTerminalallowsmerchantstoconvertasmartphoneoratabletintoapowerful&securePOSsolution. 4.2. ChargingTerminal• Beforeusingtheterminalforthefirsttime,itrequirestobechargedforabout3hoursviaacomputerUSBportpoweroutputof450mA.• FurtherfullchargingoftheterminalbatteryrequiresviaacomputerUSBportisabout3hours.Abatteryindicatorisprovidedontheterminaldisplay,indicatingthechargeleveloftheterminalbattery.Whenconnectedtoacharger,thesymbolchangestocharging.4.3. TerminalinitsenvironmentpGraphicdisplayqNavigationkeysrKeypadoSmartcardnMagneticstripereaderoSmartcardvLEDsforcontactless(option)sLanyardStrapoµUSBConnectoruHardReset
/RP750x•R0RP750xisprotectedshopliftingCardholdePINspying4.4. PRP750xpopresstheRWouldrebpresentontoengageCAUTIONRebootthyouhavef0100001213amobiletefromdust,gbarriers,...rshouldalwgimpossiblePoweronTopoowersoffonRedbuttontbootofyounthebottomtheResetbeterminalufinishedoperminal.Alwvibrationsa).waysenterP.nweronthetnitsownaftoturnoffturterminalmofthedevbutton.usingtherebrationbefor10/17waysplacetandelectromIN(Personaterminalprefteratime.hedevice.berequiredvicenexttotbootswitchreit.heterminalmagneticradlIdentificatiesstheGreeAlternatived,unplugaltheUSBslotmaycauseawayfromdiations(awionNumbernButtonlocely,youcanllcables,tht.YouwillnelossofapplCopyright©2Alanysourcewayfromber)insuchawcatedonthelonghenpressreeedapinoricationdata2013ROAMDatalrightsreservedofheatandamers,anti‐waytomaketerminal.esetbuttontipofapen.Makesureadd‐enne
/RP750x•R010000121311/17Copyright©2013ROAMData Allrightsreserved4.5. Connection4.5.1. USBcableconnectionAµUSBconnectorislocatedonthebottomoftheterminal.• PresentthedeviceinfrontoftheconnectorandplugitCAUTIONUseonlyROAMcableoraccessorynottovoidwarranty. 4.5.2. Cabledisconnection• Presentthedeviceinfrontoftheconnectorandunplugit.
/RP750x•R010000121312/17Copyright©2013ROAMData Allrightsreserved5. Dailyuse5.1. GettingstartedwithRP750x• SwitchontheterminalbypressingtheGreenkeylocatedontherighthandsideoftheterminal• Followtheterminalinitializationprocedure.Thisprocedurediffersfromacustomertoanother.Pleaserefertoyourpaymentserviceprovider.5.2. UsingBluetoothonRP750xBluetoothisenabledbylongpressingtheBluetoothbuttonfor2seconds.TheBluetoothbuttoncanbefoundinthelowerleftcornerofthekeypad.TheBluetoothbuttonissharedwiththe*button.ThiswillbringtheBluetoothoption.Optionsinclude“pairnewdevice”,“clearingentirepairedlist”and“restoringfactorysettings”.Byselectingthe“pairnewdevice”,theRP750xwillbevisiblefor120secondsforadevicetopairto.After120seconds,theRP750xgoesbacktoinvisiblemode.ADVICETheRP750xcanbepairedwithamaximumof4thirdpartydevices.Ifadditionaldeviceneedstobepaired,theexistingpairedlistofdeviceshastobecleared.
M/RP750x•R05.3. RP750xkeagneticSwipe0100001213TerminypadconsisSlotnalkeypadstsin15keys13/17ds.CancelandClearkeyNumerickValidationdPowerOffkeysandPowerOnCopyright©2AlnkeyC2013ROAMDatalrightsreservedChipCardSlopad
/RP750x•R010000121314/17Copyright©2013ROAMData Allrightsreserved5.4. Cardreading5.4.1. Swipingacard• Insertthecardmanuallyintheswipingslotatthetopoftheterminal,magstripe‐facingup,asillustratedbelow.Swipethecardwithconstantspeed,nottooslownottoofast,foroptimumreadingaccuracy.5.4.2. Insertingachipcard• ChipCardsshouldbeinsertedintotheterminalasillustratedbelowwiththechipfacingupandintothecardreader
/RP750x•R010000121315/17Copyright©2013ROAMData Allrightsreserved6. MaintenanceATTENTIONBeforeanymaintenanceoperationsontheterminal,makesurethatallcablesaredisconnected.6.1. CleaningoftheterminalFirstofall,unplugallcablesfromtheterminal.Goodrulesforpropercleaningoftheterminalare:• Donotcleantheelectricalconnections.• Donotuseinanycasesolvents,detergents,alcoholicorabrasiveproductsasthosematerialswilldamagetheplasticorelectricalcontacts.• Avoidexposingtheterminaltodirectsunlight.• Donotinsertanythingbutcardsintothesmartcardreaderslot.6.2. Transportandstorage• Usetheoriginalpackagingforunitstorage.• Disconnectallcablesfromtheterminalduringtransportation.6.3. TroubleshootingTheterminaldoesnotturnon:• Batterylevelistoolow• ChecktheUSBconnection• MakesurethePCisturnedon• CheckthatthewallplugPSUisfullyinsertedintheelectricalsocketTheterminalfailstoestablishconnectionwiththirdpartydevice• Checkthatthethirdpartydeviceiscorrectlypowered.• Checktheconfigurationofthethirdpartydevice.• Checkbothterminal&thirdpartydevicearepaired(refertothepairinguserguide).• Checkbothterminal&thirdpartydeviceareconnectedviaBluetooth.• Seektechnicalsupport.Cardsarenotread• Checkthatthemagneticcardisswipedcorrectly(withmagneticstripeinsertedintotheslot&facingtowardsthekeypad).• Swipeagainthecardwithaconstantmovement.• Checkthatthemagneticstripeisnotdamaged,groovedorcracked.• Makesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreaderandthatthecardhasbeenremovedafterthetransaction.
/RP750x•R010000121316/17Copyright©2013ROAMData Allrightsreserved6.4. Environment(WEEE,BatteriesandPackaging)ThisproductislabeledinaccordancewithEuropeanDirectives2002/96/ECconcerningWasteElectricalandElectronicEquipment(WEEE)and2006/66/ECconcerningBatteriesandAccumulators.Thoseprovisionsarerequiringproducersandmanufacturerstobecomeliablefortake‐back,treatmentandrecyclinguponendoflifeofequipmentandbatteries.TheassociatedsymbolmeansthatWEEEandwastebatteriesmustnotbethrownawaybutcollectedseparatelyandrecycled.ROAMensuresthatefficientcollectionandrecyclingschemesareset‐upforWEEEandbatteriesaccordingtothelocalregulationofyourcountry.Pleasecontactyourresellerformoredetailedinformationaboutthecompliancesolutioninplacefordisposingofyouroldproductandusedbatteries.Packagingwastemustalsobecollectedseparatelytoensureaproperdisposalandrecycling.Pleasenotethatproperrecyclingoftheelectricalandelectronicequipmentandwastebatterieswillensuresafetyofhumanhealthandenvironment.
/RP750x•R010000121317/17Copyright©2013ROAMData AllrightsreservedIngenico192avenueCharlesdeGaulle92200NeuillysurSeine‐FranceTél.:+33146258200‐Fax:+33147725695www.ingenico.comYourcontact*RP750X-IM-01.00* “ThisDocumentisCopyright©2013byROAM.ROAMretainsfullcopyrightownership,rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethisdocumentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontentsinanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionofROAM.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdpartywithoutthepriorwrittenpermissionofROAM.Ifsuchpermissionisgranted,itwillbesubjecttotheconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformationcontainedtherein,isheldresponsibletoROAMfortheconfidentialityofthatinformation.Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateaspossible.ROAMhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdatedinformation.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,anddonotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponinwritingbetweenROAMandtheuser.ROAMisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththepresentdocument.Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”ROAMData,280SummerSt,Boston02210Phone:+1.888.589.5885Fax:+1.617.904.0151Email:info@roamdata.com

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