Ingenico IUP250-RF Payment Terminal User Manual Integration Manual

INGENICO Payment Terminal Integration Manual

User Manual

Ingenico – 28-32 Boulevard de Grenelle - 75015 PARIS Tél. 33(0)1 58 01 80 00 - Fax 33 (0)1 58 01 91 35 iUP 250 & iUR 250 I n t é g r a t i o n G u i d e
Intégration Guide_iUP250&iUR250 2/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved The scope of this document is to assist third party integrators when dealing with Ingenico UNattended products (iUN) such as iUP250 and iUR250, both certified PCI PTS 3.x, or others. It offers all information needed for a successful integration of iUP250 and iUR250 products into unattended kiosk machines. For any sales information please refer to your Ingenico contact into the region. Updates table Version Date Nature of modifications Author Visa 1.0 17/11/2011 First version D.GEORGES 2.0 01/06/2012 Official version D.GEORGES
Intégration Guide_iUP250&iUR250 3/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Table of contents 1 GENERAL ............................................................................................................. 6 1.1 Definition of acronyms ..................................................................................... 6 1.2 iUP250 & iUR250 payment solution presentation .......................................... 7 1.2.1 Diagram of iUP250 & iUR250 connectivity and communications .................. 8 1.2.2 Examples of integration ................................................................................ 9 1.2.3 Services ...................................................................................................... 10 1.3 Description of modules .................................................................................. 11 1.3.1 iUP250 ........................................................................................................ 11 1.3.1.1 Technical Hardware characteristics ...................................................... 12 1.3.1.2 iUP250 output connectors description .................................................. 14 1.3.1.3 SAM & µSD Installation ........................................................................ 22 1.3.1.4 Buzzer ................................................................................................... 22 1.3.1.5 RGB backlight ....................................................................................... 23 1.3.1.6 Maintenance Button .............................................................................. 23 1.3.1.7 Cable Protection ................................................................................... 24 1.3.1.8 Antenna Installation .............................................................................. 25 1.3.1.9 PINPad and Reader interconnectivity ................................................... 26 1.3.2 iUR250 ........................................................................................................ 27 1.3.2.1 Technical Hardware Characteristics ..................................................... 28 1.3.2.2 iUR250 output connectors description .................................................. 29 1.3.2.3 RGB Leds ............................................................................................. 31 1.3.2.4 iUR250 Optional Lever Lock ................................................................. 31 1.4 Professional installation Requirement ......................................................... 32 2 MAIN ACCESSORIES ........................................................................................ 33 2.1.1 Generality ................................................................................................... 33 2.1.2 Optional PINPad-to-Reader USB cable ...................................................... 33 2.1.3 iUP250 Power supply ................................................................................. 33 2.1.4 Stand-by management cable ...................................................................... 33 2.1.5 Optional Pinshield ....................................................................................... 34 3 SOFTWARE ........................................................................................................ 37 3.1 iUP250 .............................................................................................................. 37 3.1.1 Software Architecture ................................................................................. 38 3.1.2 Secure management of software ................................................................ 39 3.1.3 Operating system ........................................................................................ 40 3.1.4 TELIUM MANAGER ................................................................................... 41 3.1.5 Software downloading ................................................................................ 43 3.1.6 Development station ................................................................................... 45 3.2 iUR250 ............................................................................................................. 47
Intégration Guide_iUP250&iUR250 4/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.2.1 Software architecture .................................................................................. 48 3.2.2 Software security management .................................................................. 48 3.2.3 Operating system ........................................................................................ 49 4 TERMINAL MANAGEMENT SYSTEM ............................................................... 50 4.1 Introduction ..................................................................................................... 50 4.2 Basic functions ............................................................................................... 50 4.3 Advanced functions ....................................................................................... 50 4.4 Customers savings with Ingenico TMS solution ......................................... 50 5 INSTALLATION PROCEDURE IN KIOSKS ....................................................... 51 5.1 Security requirement ...................................................................................... 51 5.2 Kiosk mechanical requirements .................................................................... 51 5.3 General installation recommendations ......................................................... 51 5.4 Kiosk suggested layouts for iUR250 IUP250 ................................................ 51 5.4.1 Vertical PINPad above the reader .............................................................. 52 5.4.2 Leaned backward PINPad above vertical reader ........................................ 53 5.4.3 Leaned forward reader above leaned backward PINPad ........................... 54 5.4.4 Optional pinshield layout considerations ..................................................... 55 5.5 Kiosk water ingress consideration ............................................................... 55 5.6 Kiosk cooling consideration .......................................................................... 55 5.7 Kiosk grounding consideration ..................................................................... 56 6 ASSEMBLY PROCEDURE FOR IUR250 CARD READER ................................ 57 6.1 Kiosk minimum volume for iUR 250 .............................................................. 57 6.2 Kiosk preparation for iUR250 installation..................................................... 58 6.3 Installing the Reader iUR250 ......................................................................... 59 6.4 Water evacuation consideration .................................................................... 60 6.5 Connecting the iUR250 to the kiosk ground ................................................ 61 7 ASSEMBLY PROCEDURE FOR IUP250 PINPAD ............................................. 62 7.1 Kiosk minimum volume for iUP250 ............................................................... 62 7.2 Kiosk preparation for iUP250 new installation ............................................. 63
Intégration Guide_iUP250&iUR250 5/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.3 Installing the iUP250 PINPad in new kiosk ................................................... 64 7.4 Kiosk preparation for iUP250 installation as replacement of i9530 product 65 7.5 Installing the iUP250 PINPad as replacement of i9530 ................................ 66 7.6 Connecting the iUP250 to the kiosk ground ................................................. 67 7.7 Installing the optional pinshield .................................................................... 68 7.7.1 Installing the standard pinshield .................................................................. 69 7.7.2 Installing the Lighting pinshield ................................................................... 70 8 INFORMATIONS ON IUC150 OR IUC180 CONTACLESS UNATTENDED MODULES ................................................................................................................. 71 8.1.1 Kiosk mechanical requirements .................................................................. 71 9 MAINTENANCE .................................................................................................. 72 9.1 Configuration .................................................................................................. 72 9.2 Products Commisionning .............................................................................. 72 9.3 Reactivation .................................................................................................... 73 9.4 Operating life ................................................................................................... 73 10 CLEANING INSTRUCTIONS ........................................................................... 74 11 DISASSEMBLING THE PRODUCTS ACCORDING TO WEEE DIRECTIVE .. 75 11.1 iUP250 End-of–life disassembly instructions ........................................... 75 11.2 IUR250 End-of–life disassembly instructions ........................................... 77 12 STANDARDS ................................................................................................... 79 12.1 Electrical consumptions ............................................................................. 79 12.2 Temperature and humidity .......................................................................... 79 12.3 Environmental specification continued ..................................................... 80 12.4 EC standard compliance marking .............................................................. 80 12.5 IC statements ............................................................................................... 81 12.6 Environment (WEEE, Batteries and Packaging) ....................................... 83 12.7 Security of your terminal ............................................................................. 83
Intégration Guide_iUP250&iUR250 6/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1 GENERAL 1.1 DEFINITION OF ACRONYMS EMC Electro Magnetic Compatibility EMV Europay, Mastercard, Visa EVA European Vending Association GND Ground GPRS General Packet Radio Service GSM Global System for Mobile communications LCD Liquid Crystal Display LLT Local Loading Tool MDB Multi Drop Bus PCI Payment Card Industry PIN Personal Identification Number PSTN Public Switched Telephone Network PTS PIN Transaction Security RAM Random Access Memory RS232 Recommended Standard 232. A standard for serial binary communications SAM Secure Access Module – the chips storing the electronic cash register in a stored value scheme such as Moneo, Proton or VISA Cash. SMA SubMiniature version A USB Universal Serial Bus
Intégration Guide_iUP250&iUR250 7/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.2 IUP250 & IUR250 PAYMENT SOLUTION PRESENTATION The iUN series is the new range of Ingenico UNattended (iUN) devices to offer payment into any kiosk through any segments (petrol, transport, vending, parking, etc.). The two first modules offered for contact cards and PIN management are:  A PINPad, the iUR250,  An Hybrid Card Reader, the iUR250. These compact devices are designed to fit everywhere, thanks to an easy installation, respectful of EVA standard (iUP250) and IMB standard (iUR250). Usage can be indoor or outdoor, resisting to harsh environment. Both products, certified PCI PTS 3.x, must be installed together into an environment that must comply with several rules described into this document to remain PCI PTS 3.X certified. Remarks:  Additional peripherals can be added to build a complete solution such as printer or bar code reader. Ingenico does not provide these devices so far but they can be connected to the iUP250 (through, USB, or RS232).  Ingenico is also offering other iUN modules dedicated to contactless like iUC150 or iUC180. The iUC150 is the preferred contactless peripheral for the iUP250+iUR250 system. The iUN series is the next generation of Ingenico leveraging of experience from previous product ranges, i9500 series or CAD30 series, to renew your experience of unattended payment.
Intégration Guide_iUP250&iUR250 8/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.2.1 Diagram of iUP250 & iUR250 connectivity and communications Keypad/display iUR250 Card Reader iUR250 Power supply Main Power supply Ethernet 4 USB host Serial port com0 GSM / GPRS Serial port com0 USB device MDB master Serial port com2 (Option) (Option) (Option) (Option) Bluetooth 1USB device 12 – 30 V 3A MDB slave
Intégration Guide_iUP250&iUR250 9/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.2.2 Examples of integration
Intégration Guide_iUP250&iUR250 10/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.2.3 Services Training  Installation and exploitation  Softwares  OEMC/M²OS development ( days)  EMV Level 2 package (2 days)  Development workstation SDK Support  Hot-line support  Technical assistance After-Sales Service  Fixed cost repair of iUN products Downloading server centre  User licence  Installation and commissioning  User training  Hot-line support  Technical assistance Softwares / Licences  User licence for local loading tool, LLT  User licence for applications software  User licence for M²OS  Licence for software signature tool, SAT  Licence for "EMV Level 2 package "  Licence for TCP/IP  …
Intégration Guide_iUP250&iUR250 11/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3 DESCRIPTION OF MODULES 1.3.1 iUP250 Front view Rear view
Intégration Guide_iUP250&iUR250 12/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.1 Technical Hardware characteristics iUP250 technical characteristics: Mass 700 g Dimensions 132 x 123 x 46 mm (height x width x depth) Operating conditions Operational temperature* -20°C,+55°C Functional temperature* -20°C, +65°C Max relative humidity 85% at 55°C, non-condensing Maximum backward leaning 30 degrees from vertical Power Supply 12 – 30 V max 3A Platform Telium2 Memory 16 Mb SDRAM and 128 Mb Flash Functionality Keys: 17 metallic keys 128 x 64 graphic display RGB Backlight Buzzer RGB led internal status indicator 1 Maintenance Button µSD 2 SAM 1 SIM (optional) 1 Jack for external lighting wake-up mechanism on RS232 connectors
Intégration Guide_iUP250&iUR250 13/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Link Ethernet GSM/GPRS (optional) Bluetooth (optional) 4 USB host (1.2 A total max) 1 USB device 2x RS232 (1 optional) MDB slave MDB Master (optional) * 55°C is a maximum using temperature for user safety (IEC 60950). The product is operational up to 65°C with no tampering issue. Storage conditions Storage temperature -20°C,+65°C Max relative humidity 85% at 55°C, non-condensing
Intégration Guide_iUP250&iUR250 14/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.2 iUP250 output connectors description COM0 link MDB slave MDB master Pinshield light output COM2 Link µSD 2 SAM SIM
Intégration Guide_iUP250&iUR250 15/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved GSM Antenna Bluetooth Antenna LLT/Maintenance LED LLT/Maintenance Button USB Device USB hosts Ethernet
Intégration Guide_iUP250&iUR250 16/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.2.1 Ethernet The IUP250 PINPad unit can be connected to Ethernet. The connector type is shielded RJ45. The Ethernet cable is standard and not provided. The Ethernet cable must be shielded. 1.3.1.2.2 USB device The IUP250 PINPad unit can be connected by type B USB. 1.3.1.2.3 USB host The iUP250 PINPad unit can drive 4 USB accessories. The connector is standard type A. The power available is limited to 1.2A Max dispatched between the 4 USB. 1.3.1.2.4 Wake-up mechanism iUP250 is design to save power thanks to a “stand-by mode”. To wake-up iUP250, press green key or use Wake-up mechanism. Pin 2 of COM0 link & COM2 link drive the wake-up mechanism. Wake-up pin state Hz (high impedance) Stand-by authorized Drive to “0” Wake-up / Stand-by unauthorized The Wake-up pin is drive to “0” by the one asking the wake-up. It could be driven by iUR250, iUP250 or any devices designed to be compliant (Host device…).² PINPad iUP 250 Card Reader iUR 250 USB COM0 1 - GND 2 - Wake-up 3 4 5 6 COM0 & 2 1 - GND 2 - Wake-up 3 4 5 6 USB Any devices design to be compliant. HZ => Stand-by « 0 » => Wake-up HZ => Stand-by « 0 » => Wake-up HZ => Stand-by « 0 » => Wake-up Do not connect DC PLUG
Intégration Guide_iUP250&iUR250 17/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.2.5 COM0 link The iUP250 PINPad unit can be connected to serial port COM0. The connector type is RJ11. Pin N° Function 1 GND 2 Wake-up 3 RXD 4 TXD 5 CTS 6 RTS 1.3.1.2.6 COM2 link (optional) The iUP250 PINPad unit can be connected to serial port COM2 if the option is available. The connector type is RJ11. Pin N° Function 1 GND 2 Wake-up 3 RXD 4 TXD 5 CTS 6 RTS
Intégration Guide_iUP250&iUR250 18/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.2.7 MDB Slave iUP250 PINPad unit can be connected by MDB slave. The connector type is MDB 6 pins (Mini – Fit series 87827 (MOLEX)). iUP250 is powered on the MDB connectors by power supply 12 to 30V DC (30V is a maximum). A ferrite B & F ELECTRONICS CO., LTD. ref MD-05-265C or equivalent must be added on the power cable. 1.3.1.2.8 MDB master (optional) The iUP250 PINPad unit can be connected by MDB master if option available. The connector type is MDB master 8 pins (Mini – Fit series 87827 (MOLEX)). iUP250 does not support EXE power supply. A ferrite Würth ref 74271222 or equivalent must be added with two turns on the cable. Pin N° Function 1 Vin 2 GND 3 NC 4 MDBS_RXD 5 MDBS_TXD 6 MDBS_COMMUN Pin N° Function 1 NC 2 NC 3 NC 4 NC 5 MDBM_RXD 6 ISO_GND 7 MDBM_TXD 8 ISO_GND
Intégration Guide_iUP250&iUR250 19/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.2.9 Pinshield light output This connector is used to plug the pinshield with optional lighting. Pin N° Function 1 5V 2 HZ Light off “0” Light on WARNING: This DC Jack is only an output power supply for the Lighting pinshield. Plugin a DC power could damage the iUP250.
Intégration Guide_iUP250&iUR250 20/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.2.10 Bluetooth (optional) When the iUP250 is ordered with Bluetooth option, it must be connected to an external Bluetooth antenna. Ingenico can provide an antenna, or a standard one can be used. This standard Antenna must have an impedance of 50 Ohm and a maximum gain of 0 dBi. Ingenico recommended antennas: Antenna type manufacturer model gain impedance Minimum cable length Ingenico Reference bipolar EAD FBTS35024-SM-ST 0dBi 50ohm 0 192023282
Intégration Guide_iUP250&iUR250 21/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved GPRS (optional) When the PINPad unit is provided with GPRS functionality (configuration upon request), the external antenna is not provided with the unit. Ingenico can provide an antenna, or a standard one can be used. This standard Antenna must have an impedance of 50 Ohm and a maximum gain of 3.5 dBi. The SIM used for GSM functionality must be assigned to SIM slot. Ingenico recommended antennas: Antenna type manufacturer model gain impedance Minimum cable length Ingenico Reference bipolar AMPHENOL 90-00234 1.7dBi 50ohm 0 179900131 bipolar HIRSHMANN MCA 18 90 MP 2.1dBi 50ohm 2.5m 189968573 bipolar Giga concept GC300M-011-2500 2.2dBi 50ohm 2.5m 189963487
Intégration Guide_iUP250&iUR250 22/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.3 SAM & µSD Installation 1. Disconnect the iUP250 from the main power supply. 2. Open the SAM door by removing the screw. 3. Insert the SAM cards in SAM slot 1 and /or slot 2 4. Insert µSD card in µSD slot 5. Insert SIM card in SIM slot. 6. Slide the SAM door and screw. For SAM/SIM cards, take care of cards orientation and do not push in excess the cards. After insertion, the cards position is 4 mm out of the products as shown on picture. 1.3.1.4 Buzzer The buzzer is controlled by application. The frequency depends of software. µSD card slot SAM slot 2 SIM slot SAM slot 1 Cut angle orientation (SAMs) Cut angle orientation (SIM)
Intégration Guide_iUP250&iUR250 23/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.5 RGB backlight The iUP250 has a RGB backlight controlled by applications. Red backlight is used to indicate the following priority information: · Red backlight on steady: product has been tampered (Key erased, irruption). · Red backlight flashing slowly: product is disabled (Keys erased, no irruption). · Red backlight flashing quickly: product is out of order (Commissioning needed). 1.3.1.6 Maintenance Button The iUP250 has a maintenance button on the back. - To enter LLT mode, press the button at power up or at restart, until the red led lights on. - To enter Maintenance mode, press the button at power up or at restart, until the red led starts blinking. - To restart the product, press the button until the blue led lights on.
Intégration Guide_iUP250&iUR250 24/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.7 Cable Protection A cable sealing sleeve is provided with iUP250 to protect the top of product against water runoff. Connect the cables, and snap in the part on the rear cover to cover the cables. This sleeve also holds the antenna tool for GPRS and BT options. Cable sealing sleeve clipped on back cover
Intégration Guide_iUP250&iUR250 25/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.8 Antenna Installation A tool is provided to help screwing the external antenna. 1. Remove the antenna tool from the cable sleeve. 2. Insert the SMA antenna cable through the slot of the antenna tool. 3. Slide the antenna tool over the SMA Cable connector. 4. Screw the cable.
Intégration Guide_iUP250&iUR250 26/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.1.9 PINPad and Reader interconnectivity Connection between the iUP250 and iUR250 is done through USB. Plug the USB cable on iUP250 and iUR250 with a standard USB cable (not provided) or with low profile Ingenico USB cable (spare part reference 29129367) Warning : iUP250 & iUR250 have to be grounded to respect IEC 60950. The grounding connections must respect the following scheme.
Intégration Guide_iUP250&iUR250 27/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.2 iUR250 Front view Rear view
Intégration Guide_iUP250&iUR250 28/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.2.1 Technical Hardware Characteristics iUR250 technical characteristics: Mass 700g without cable Dimensions 148 x 108 x 73 mm (depth x width x height) Operating conditions Functional temperature -20°C,+65°C Max relative humidity 85% at 55°C, non-condensing Fixing Tilt iUR250 must be horizontally fixed or can be leaned up to 45° to evacuate water Power Supply USB 5V 500 mA Platform Telium2 Card interface EMV level 1 and ISO 7816 (read & write) T=0, T=1 and synchronous cards Magnetic stripe: ISO 1 /2 /3 (read only) Functionality Buzzer RGB led indicator Level lock (optional) Link USB device RS232 connection only for wake-up mechanism Storage conditions Storage temperature -20°C,+65°C Max relative humidity 85% at 55°C, non-condensing
Intégration Guide_iUP250&iUR250 29/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.2.2 iUR250 output connectors description Wake-up connectt USB Device
Intégration Guide_iUP250&iUR250 30/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.2.2.1 USB device iUR250 reader unit can be connected by type A USB. 1.3.2.2.2 Wake-up mechanism iUR250 is design to save power thanks to a “stand-by mode”. To wake-up iUR250, insert a card or use Wake-up mechanism. Pin 2 of COM0 link drive the wake-up mechanism. Wake-up pin state Hz (high impedance) Stand-by authorized Drive to “0” Wake-up / Stand-by unauthorized The Wake-up pin is drive to “0” by the one asking the wake-up. It could be driven by iUR250, iUP250 or any devices designed to be compliant (Host device…). PINPad iUP 250 Card Reader iUR 250 USB COM0 1 - GND 2 - Wake-up 3 4 5 6 COM0 & 2 1 - GND 2 - Wake-up 3 4 5 6 USB Any devices design to be compliant. HZ => Stand-by « 0 » => Wake-up HZ => Stand-by « 0 » => Wake-up HZ => Stand-by « 0 » => Wake-up
Intégration Guide_iUP250&iUR250 31/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.3.2.2.3 COM0 link The IUR250 serial port COM0 is only available for debug feature and to manage wake-up mechanism. The connector type is RJ11. Pin N° Function 1 GND 2 Wake-up 3 RXD (Not for customer use) 4 TXD (Not for customer use) 5 CTS (Not for customer use) 6 RTS (Not for customer use) 1.3.2.3 RGB Leds The iUR250 contains RGB leds controlled by applications. Red led is used to indicate the following priority information: · Red led on steady: product has been tampered (Key erased, irruption). · Red led flashing slowly: product is disabled (Keys erased, no irruption). · Red led flashing quickly: product is out of order (Commissioning needed). 1.3.2.4 iUR250 Optional Lever Lock The Lever lock is controlled by application. It may be used to forbid the withdrawal of the card during chip access.
Intégration Guide_iUP250&iUR250 32/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 1.4 PROFESSIONAL INSTALLATION REQUIREMENT Ingenico only sells its products, to qualified partners and integrators. They are in charge of professionally resell, integrate, and install these products inside complete solution for end customers. These end customers solution can be:  Petrol station.  Ticketing kiosk (Airline tickets, cinema, transport, etc.)  Vending machine operator  Parking kiosk (On / off street)  Other Thus, the general public cannot purchase Ingenico hardware or software. Partners, resellers, and Integrators must have qualified electronics engineers to be able to install or integrate our products. Furthermore, they must follow a specific technical training conducted by Ingenico technical experts. In addition installation must follow Ingenico recommendations, as describe in this document, in order to respect:  Local regulations for Electrical Safety and Radio emission levels  Ferrite beam installation Our field support & maintenance engineers are available for follow up and commissioning of installation.
Intégration Guide_iUP250&iUR250 33/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 2 MAIN ACCESSORIES 2.1.1 Generality For a complete description of Ingenico Accessories, please refer to iUN accessories catalog. 2.1.2 Optional PINPad-to-Reader USB cable The interconnection between the iUR250 and iUP250 is done with a standard USB cable. An optional USB cable with short right-angle overmolded connectors can be purchased as an accessory. This cable is designed to optimize the required volume for iUR250 & iUP250 installation in the kiosk. 2.1.3 iUP250 Power supply Ingenico power supply can be ordered under reference 192017549 (only for 0 to 40°C use) Input: Main voltage supply ranging from 100V to 240V Maximum current of 3A Working frequency range between 47Hz and 63Hz Output: Regulated DC voltage 12V 2.1.4 Stand-by management cable Under definition, specification available on demand.
Intégration Guide_iUP250&iUR250 34/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 2.1.5 Optional Pinshield Designed specifically for the iUP250, optional privacy shield is compliant with EPC343-08. There are 2 optional privacy shields: standard (no light) and lighting. Standard pinshield Front view Rear view
Intégration Guide_iUP250&iUR250 35/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Lighting pinshield
Intégration Guide_iUP250&iUR250 36/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Global dimensions 3D design on demand Dimensions of the pinshield
Intégration Guide_iUP250&iUR250 37/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3 SOFTWARE 3.1 IUP250 The system unit, equipped with Telium2® technology, is designed with a structure supporting several applications without any mutual interference. The operating system is a multi-task, real time, preemptive system. The inputs and outputs are managed by interrupts. This provides for simultaneous processing of peripherals, thus increasing system unit performance. It is downloadable to FLASH memory.
Intégration Guide_iUP250&iUR250 38/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.1.1 Software Architecture Telium manager System Applications Resident loading Bootstrap Power up Operating system Local loading SAM Key pad Display µSD Me mory Application manager Downloading Remote diagnostics Local diagnostics Appli 2 CB Appli Appli 3 Appli n USB UCMC UCM component Transaction Flow Management USB slave/ PSU 5V
Intégration Guide_iUP250&iUR250 39/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved The software architecture is divided into four levels:  System  Multi-application manager  Universal Controller Module Component (UCMC)  Independent applications The system manages access to all the terminal’s peripherals. Access is achieved through standard C primitives for all the input/output peripherals (keypad…) and through specific primitives for the other peripherals (smart cards and magnetic stripe cards). Further, the system takes charge of memory management. It allocates memory space to the software applications and access control. The multi-application manager is the entity, which calls the various applications downloaded in the terminal in response to the various events that occur in the terminal. The UCMC component interfaces between the applications and the peripherals (PINPad, Reader, Printer…). This makes the applications independent of the peripherals. It can also manage the « transaction flow ». The applications are modeled around the demands made by the multi-application manager. Each request or input point represents a processing operation to be performed. Each application manages the execution of these processing operations according to its specifications. This standardization based on input points simplifies the implementation of the applications on terminals. The terminal provides natural access to the modularity concepts and improves the maintainability and quality of the applications. 3.1.2 Secure management of software The terminal is designed to execute authentic software only and to do this in a ranked context. The terminal performs the following checks: 1. During a software download, the terminal checks :  Its authenticity, by checking its signature with the RSA algorithm with a 2048 bit key. 2. Before running a software, the terminal checks :  Its presence by looking for the software’s identity.  Its integrity by checking checksums and CRCs.
Intégration Guide_iUP250&iUR250 40/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.1.3 Operating system Bootstrap Bootstrap is resident. The bootstrap very briefly takes control of the terminal after each power up to perform the initialization and the self-test. Then, it automatically runs the operating system, which in turn starts the applications manager. Thus, the Bootstrap provides the following functionalities:  Memory and checksum self-test  Local download of the operating system if absent  Operating system authenticity check and start-up. Operating system characteristics The operating system is downloaded (locally or remotely) into the memory. It is upgradeable. After a few fractions of a second following a power-up, the operating system takes control. It checks the presence, integrity and authenticity of the system components and application software present in the terminal. The maintenance sub-system takes control in the following cases:  if no authentic application is present,  or, if a manual action is made by the operator during power up,  or, if it is activated by an application. The maintenance sub-system ensures, among other things, the downloading of the application software. The operating system ensures the start of the multi-task core and then runs the applications by making a set of services available to them:  Multi-task management: Availability of a pre-emptive real-time environment, based on interruptions, events and mailboxes. This management enables simultaneous processing, which improves the terminal’s performance.  Input/Output management: This is carried out under interruptions, generally in buffered mode. Thus, the application developer enters a “conventional” C context.  System alarm management: Certain incidents (e.g. swipe card reading error) detected by the operating system are recorded. They can be used later by the maintenance sub-system during remote or local diagnostics.  Application alarm management: A number of incidents detected by the applications can be saved by the operating system at their request. This recording is used later as in the case of system alarms.  Application isolation management: The operating system provides the mechanisms described in the section on software isolation and memory protection. Inter-application isolation is managed by the Memory Management Unit (MMU).  Application download management : The operating system offers the downloading services described in the « Software download » section.
Intégration Guide_iUP250&iUR250 41/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.1.4 TELIUM MANAGER The main functions offered by the manager are the following:  Application management  Terminal initialization  Terminal maintenance  Card Recognition and routing to the applications When the EMV DC module is present, it selects the applications:  EMV applications (EMV level 2 compliant)  Non-EMV applications In France, it is compatible with the following environments  Health system  French banking system  "Private applications" Terminal initialization Required operating conditions To operate, the system unit has to be equipped with its system, the application manager, the UCMC and at least one application. If no application is initialized, the application manager displays a message requesting initialization for an application (in maintenance mode). If at least one application is initialized, the terminal is operational. The application manager then waits for an event to poll the applications loaded in the terminal. Initialisation of common parameters (in maintenance mode) The application manager is used to initialize the common parameters: Date, time, message display language, IP network configuration data, local loading or remote diagnostics. System unit maintenance (in maintenance mode) The system unit has maintenance functions.  Properties  Local downloading  Diagnostics Properties The properties function is used to obtain the following information:  List of applications loaded in terminal, version number, checksum, etc. The application manager gives this information for itself and for the operating system.  Application call time: remote collection, loading, etc.  Total number of transactions in each application file contained in system unit.
Intégration Guide_iUP250&iUR250 42/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Download The downloading function uses the information supplied on initialization of the application manager. The program update function is used to update the system unit by:  Using a special local loading tool connected to the terminal,  Using a remote loading tool,  Using a USB key. The iUP250 must be in maintenance mode with a USB key containing the software to load plugged in. Then, launch the download by using the manager menu Diagnostics The diagnostics function is used for:  Local diagnostics (in maintenance mode) The operator can request the incidents or alarms stored in the terminal. The storage function implements two sets of elements: o Incident counters: Used for « repetitive » incidents, for which only the number of occurrences is significant. For example, number of incorrect swipe reads. o Events: Exceptional in nature. The information content depends on the type of incident. Generally, this comprises the date, time and information relative to the incident itself. The events are stored in a rotating file where the most recent events are kept.  Remote diagnostics This function is used by the operator to trigger a call to a server to dump the information stored in the terminal. The server thus enriches a database by which it can efficiently monitor a terminal population, or propose services such as preventive maintenance, operating statistics, etc.  Diagnostics by USB key Diagnostic files are copied to a USB key if present at start-up.
Intégration Guide_iUP250&iUR250 43/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.1.5 Software downloading Downloading The software can be downloaded:  Locally via the serial link (COM or USB).  Remotely, via the switched telephone network (PSTN) using an external modem, Ethernet, GPRS, TCP/IP network.  By a USB key. The iUP250 must be in maintenance mode with a USB key containing the software to load plugged in. Then, launch the download by using the manager menu. The techniques used:  Data compression,  Authenticity checking,  Memory allocation management,  TCP/IP, best optimize the software downloading operations. These features provide faster downloading time, enhanced security, an ease in upgrading, and a larger number of software installed on the system unit. Local Loading Tool (LLT) The LLT is used for local software download. The LLT is formed by:  A PC running with Windows Seven, Vista Pro, XP, 2003 Server, 2000 Professional SP2  A INGENICO loading software,  A PC-terminal connecting cable Local loading is performed:  From a PC equipped with the Local Loading Tool (LLT) on the COM serial or slave USB link  By automatic switching to the local loader of the operating system. Two connections are possible:  By COM link: Speed 115200 bits/s  By slave USB link: Speed 8 Mbits/s approx. Selection of the software to be loaded is guided on the PC screen by an Explorer type Windows system (Windows loader). Loading time for a 1Mo application is 4s by USB port.
Intégration Guide_iUP250&iUR250 44/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Loading by USB key With the USB key loading method, the software is loaded locally with no need for a PC type tool. The loading time is identical to that of the USB. Terminal Management Server (TMS) For a complete description of the TMS possibilities, refer to the "TMS" section. Loading and management of memory space in system unit Before a (down)load, the system ensures that the necessary memory space is available. The software (possibly compressed) are downloaded to flash. If software is deleted, the system frees the space. If software is upgraded, the system loads the new software, checks it, and deletes the old version. The entire memory area is used and is usable. No area is reserved for upgrades. On start-up of the terminal (power up or reset), the applications are decompressed and the code is copied to RAM. Improved software downloading Includes the following characteristics: Softwares are loaded by FTP TCP/IP and PPP for optimized loading.  Downloading performance in V32bis is around 14, 4 kbps on the original files.  Once the connection is set up with the V32bis modem, a 120 Kbytes application is downloaded in around 1 minute.  Automatic dialling and access to downloading server by switched telephone network (STN) - with an external modem - using a public PAD or private PAD access.  Downloading can be performed in IP mode via Ethernet via a secure channel (SSL).  Data is compressed in accordance with an algorithm derived from the Lempel-Ziv method ensuring compression rates of the order of 40 %.  For downloading, only the improved application will be downloaded. This management function is handled by the system unit itself and not by the remote server, providing enhanced functional security in a multiple source loading context.  Recovery management in the event of loss of communication. This service resumes the downloading which has been interrupted at the exact location where the interruption took place, so that only the missing portion is downloaded when the communication is recovered. The downloaded software is run in a secure context by authenticity check.
Intégration Guide_iUP250&iUR250 45/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Downloading Starting The downloading can be requested:  Using the application manager on maintainer request. This is the case, in particular, where a program upgrade is concerned or when a new software is added in the terminal memory. In this case, the procedure is simplified to the utmost. The user triggers the call from the application manager by choosing the upgrade function in the menus and using the dialogue keys. Connection to the server takes place automatically. For an upgrade, the user has nothing to enter. To request a new software, the user is guided on the screen in making his choice. The identity of the business is not requested. The identity stored in the system unit is automatically transmitted to the server.  Using the application software on request by the center or merchant (Example: in France, by « envelopes"). In this case, downloading takes place entirely automatically. The downloading ticket informs the merchant. Local loading procedure on iUP250:  Trigger the LLT software on the PC.  Switch off the iUP250.  Connect the PC to the COM or slave USB connector of the iUP250  Press the rear button.  Switch on the iUP250.  When the led near the button becomes fix red, release the button. “LLT” text is now displayed on screen.  Trigger the LLT and follow the instructions given in the « LLT User’s guide v4 » to load the software. The parameter definition files must be placed in the "HOST" directory. 3.1.6 Development station Introduction With this development station, it is possible to develop application software for the entire range of iUN products. The software is written in high level C language in a multi-application environment. Ingenico provides the complete set of software and the equipment required for development. This also includes the documentations. Training sessions can also be proposed.
Intégration Guide_iUP250&iUR250 46/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Required Configuration The development station executes on a Pentium PC running under Windows 2000/XP/Vista/Seven. Development tools for ARM such as a cross-compiler are required. These comprise:  A C compiler (GNU), an assembler and a link editor for ARM and Thumb,  A development environment,  A remote debugger. Supply The SDK 30 development station comprises:  The user license for the M²OS software which includes: o The operating system, o The application manager, o The libraries o The associated documentation in PDF format  The user license for the Software Authentication Tool (SAT) software,  The user license for the Local Loading Tool (LLT),  The card reader and the RSA cards used to sign the applications. SDK + Add On Unattended For iUP250 + iUR250: minimum configuration SDK 9.2 and Add-On Unattended 3.1 are required Associated services  Training Development of applications on iUN Duration: 1 day Location: R&D center.  Pre-requisites for training: A good understanding of the C language is required. Familiarity with firmware can be useful.  Technical support Duration: 6 months after the training This includes the hot line, and updates to the documentations and softwares during this period.  Software package A set of software packages, used to simplify development of applications (EMV level 2, contactless…) is available.
Intégration Guide_iUP250&iUR250 47/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.2 IUR250 The reader has a software architecture enabling execution of schemes (an authentic program which handles secret data and manages PIN code entry) without interfering with the operating system program. By the preemptive and multitask features of the real time system and the interrupt method for input / output handling, simultaneous management of all the peripherals is ensured, enhancing PINPad performance. Data can be loaded in the internal flash memory of the processor.
Intégration Guide_iUP250&iUR250 48/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.2.1 Software architecture The system manages access to all the reader’s peripherals. Access is completed via special primitives for the peripherals (memory card, magnetic stripe…) Further, the system takes charge of memory management. It allocates memory space to the software applications and controls access. 3.2.2 Software security management iUR250 is designed so that only authenticated software can be run in a ranked context. iUR250 checks the authenticity of the software by checking its signature with the RSA algorithm with 2048 bits key size. SCHEMAS RAM  Start up BOOT Bootstrap  Resident loader  ROM SYSTEM Operating system buzzer backlight CAM ISO1-2 - 3 Memory Crypto Secure management Other  FLASH Local Loader Maintenance System Host Protocol
Intégration Guide_iUP250&iUR250 49/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 3.2.3 Operating system Bootstrap Bootstrap is resident. The bootstrap very briefly takes control of the terminal following each powering up to perform the initialization and the self-test. Then, it automatically runs the OS, which in turn starts the applications manager. Thus, the bootstrap provides the following functionalities:  Local download if the OS is absent;  OS authenticity check and start-up. Operating system (OS) characteristics The OS is downloaded (locally or remotely) into the memory. It is upgradeable. After a few fractions of a second following powering up, it takes control. It checks the presence, integrity and authenticity of the system components and application present in the terminal. The maintenance subsystem takes control in the following cases:  if a manual action by the operator is made when powering up;  Or if it is activated by application. The maintenance subsystem ensures, among other things, the downloading of the applications. The OS ensures the start of the multitask core and then runs of the application by making a set of services available to them:  Multi-task management: Availability of a pre-emptive real-time environment, based on interruptions, events and mail boxes. This management enables simultaneous processing, which improves the terminal's performance.  Input/output management: This is carried out under interruptions, generally in buffered mode. Thus, the applications developer enters a "conventional" C context.  System alarms management: Certain incidents detected by the OS are recorded. They can be used later by the maintenance subsystem during remote or local diagnostics.  Tamper proof Application / System management: the operating system offers the devices described in the data security section.
Intégration Guide_iUP250&iUR250 50/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 4 TERMINAL MANAGEMENT SYSTEM 4.1 INTRODUCTION Ingenico developed its own Terminal Estate Management System called IngEstate. It is a link between an organisation with an estate of payment terminals and their merchants. It allows users to remotely manage payment terminals, modify their software content and interact with merchants. 4.2 BASIC FUNCTIONS The basic functions are:  be able to locally download software on a terminal using a direct cable link (usually RS232);  be able to remotely download software on a particular terminal using modems and IP connections;  be able to remotely download applications and configuration updates to a large estate of terminals;  be able to upload terminal configurations and check software status;  Be able to inform merchants when terminals are out of use during maintenance periods. 4.3 ADVANCED FUNCTIONS The advanced functions are extremely various, with new ones being requested frequently:  draw statistics and reports about terminal configurations;  optimise automatic call scheduling/download balancing for large estates of terminals;  be able to display written messages on the terminal, using the display or the printer;  be able to easily configure a complete terminal (i.e. several applications) and to download it in one operation;  be able to analyse the status of terminal software and do only delta downloads (i.e. only the parts that are damaged or need updates);  be able to download to either a Peripheral or a terminal when connected;  Customise the system easily;  Integrate with systems such as SAP easily;  … and many others. 4.4 CUSTOMERS SAVINGS WITH INGENICO TMS SOLUTION The most obvious cost saving is not having to send a technician to service the terminal at the merchant location. Many other costs savings are derived from the ability to have a “clean” estate; better diagnostics and remote software repairs mean less shipping of replacement terminals, less downtime, less mail and phone communication costs, more efficient update campaigns, etc.
Intégration Guide_iUP250&iUR250 51/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 5 INSTALLATION PROCEDURE IN KIOSKS Note: It is required to use ESD-protective clothing while handling these devices. 5.1 SECURITY REQUIREMENT The integration must be done to be compliant with PCI requirement. Payment Card Industry – PIN Transaction Security (PTS) - Modular Derived Test Requirements Version 3.1 October 2011 Positioning of IUP250 on the unattended device must be in such way as to make keypad spying difficult (according to PCI PTS - Modular Derived Test Requirements Version 3.1 October 2011). If the unattended device doesn’t provide such protection, an Ingenico privacy shield option can be provided. iUP250 and iUR250 must be mounted on the unattended machine as indicated in the installation guide to activate removal detector. CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. 5.2 KIOSK MECHANICAL REQUIREMENTS The kiosk panel can be metallic or plastic. The kiosk panel can be coated with painting but grounding of iUN modules must be insured. The kiosk panel thickness must be between 2 mm and 5 mm. 5.3 GENERAL INSTALLATION RECOMMENDATIONS Installation requirements:  Ensure that you have enough free space for installation, operational and maintenance needs.  Be aware of the safety regulations.  Carefully consider the general and local payment security requirements and any impact they may have on the kiosk  Carefully consider the ergonomic aspects and also the local acts or recommendations concerning disabled and visually impaired people. See environmental specification and especially in case of very cold or humid weather, take steps to ensure that the internal temperature is at least -20 °C. 5.4 KIOSK SUGGESTED LAYOUTS FOR IUR250 IUP250 In order to save space, keep good ergonomics and relative protection from environment, we recommend the following configurations.
Intégration Guide_iUP250&iUR250 52/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 5.4.1 Vertical PINPad above the reader This is the most common layout and simplest installation. Minimum distance between reader and PINPad is 23 mm. 23 mm
Intégration Guide_iUP250&iUR250 53/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 5.4.2 Leaned backward PINPad above vertical reader This installation provides a good ergonomic integration. Maximum leaning of the keypad is 30 degrees. Minimum distance between reader and PINPad is 25mm for cable access.
Intégration Guide_iUP250&iUR250 54/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 5.4.3 Leaned forward reader above leaned backward PINPad The reader must be Horizontal or 45° max leaned in order to evacuate liquids by the front. Maximum backward leaning of the keypad is 30 degrees.
Intégration Guide_iUP250&iUR250 55/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 5.4.4 Optional pinshield layout considerations An optional pinshield can be installed. It is mandatory that the PINPad is installed vertical directly on the front face of kiosk (not in recess). 5.5 KIOSK WATER INGRESS CONSIDERATION Components inside the kiosk should take care of water ingress and water collection to avoid pouring water on the product below. 5.6 KIOSK COOLING CONSIDERATION In case of forced cooling, air intake from the card reader opening is forbidden as it will fill the reader with dust. A large air intake must be provided in the kiosk. It is also recommended to have the kiosk in overpressure to avoid dust.
Intégration Guide_iUP250&iUR250 56/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 5.7 KIOSK GROUNDING CONSIDERATION All parts of the kiosk should be connected to the ground using ground cables. Connect to Ground
Intégration Guide_iUP250&iUR250 57/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 6 ASSEMBLY PROCEDURE FOR IUR250 CARD READER 6.1 KIOSK MINIMUM VOLUME FOR IUR 250 The iUR250 requires a minimum volume inside the kiosk. It is detailed in the drawing below. 3D design on demand. The minimum volume is 108 mm width x 73 mm height x 146 mm deep. Picture of iUR250 minimum volume
Intégration Guide_iUP250&iUR250 58/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 6.2 KIOSK PREPARATION FOR IUR250 INSTALLATION The iUR250 requires a cut out in the kiosk (dimensions in millimetres detailed in the diagram below). CAUTION: The equivalent iUR250 hatched footprint surface on the kiosk must be flat and clear of any holes and burrs. Special attention is required for the area of anti-removal switches. Fixing must be done by 4 M4 to M6 x12mm welded studs. Cut-out drawing for iUR250. 3D design on demand. iUR250 footprint area iUR250 Anti-removal switches area
Intégration Guide_iUP250&iUR250 59/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 6.3 INSTALLING THE READER IUR250 iUR fixing requires M4-M6 hexagonal nuts. Put the iUR over the studs. Screw the 4 nuts with a 1.0-1.3 N.m torque. It is recommended to use threadlocker fluid to prevent unscrewing with vibrations. Picture showing the installation of the iUR250
Intégration Guide_iUP250&iUR250 60/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 6.4 WATER EVACUATION CONSIDERATION It is recommended to plug a flexible tube to the water evacuation pipe of the iUR250 to avoid water ingress inside the kiosk. The pipe is provided with the product and has to be sticked to the evacuation hole. Picture showing evacuation pipe Evacuation pipe
Intégration Guide_iUP250&iUR250 61/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 6.5 CONNECTING THE IUR250 TO THE KIOSK GROUND The iUR250 should be connected to the ground of kiosk chassis using a copper braid fastened with the provided grounding screw and washer. Picture showing the grounding ground hole and screw of the iUR250 Grounding screw Grounding hole
Intégration Guide_iUP250&iUR250 62/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7 ASSEMBLY PROCEDURE FOR IUP250 PINPAD 7.1 KIOSK MINIMUM VOLUME FOR IUP250 The iUP250 requires minimum volume in the kiosk. It includes cables and pinshield mounting. 3D design on demand. The minimum volume is 123mm width x 154 mm height x 52 mm depth Picture showing the minimum volume for the iUR250
Intégration Guide_iUP250&iUR250 63/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.2 KIOSK PREPARATION FOR IUP250 NEW INSTALLATION iUP250 uses EVA mounting standard with additional fixing studs. It requires a cut out in the kiosk to the dimensions detailed in the diagram below (all dimensions are in millimeters). The drawing below shows the footprint of iUP250 product. CAUTION: It is important that the iUP250 footprint surface on the kiosk must be flat and cleared of any holes and burrs. Special attention is required for anti-removal switches area. 3D step files are also available upon request. Fixing must be done by 6 M4x16mm welded studs. Drawing of the cut-out for the iUP250 3D design on demand.
Intégration Guide_iUP250&iUR250 64/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.3 INSTALLING THE IUP250 PINPAD IN NEW KIOSK iUR requires standards hexagonal nuts for integration into a kiosk. Screw the 6 nuts with a 1.0 N.m torque. It is recommended to use threadlocker fluid to prevent unscrewing with vibrations. Picture showing a new installation of the iUP250
Intégration Guide_iUP250&iUR250 65/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.4 KIOSK PREPARATION FOR IUP250 INSTALLATION AS REPLACEMENT OF I9530 PRODUCT The installation of iUP250 as replacement of i9530 product requires an adapting sheet metal part. This part is not provided by Ingenico. It is required by security regulation that this part must be permanently mounted on the kiosk (i.e by soldering) and cannot be removed from the kiosk. Drawing showing the adapter part of the iUP250 in existing i9530 installation
Intégration Guide_iUP250&iUR250 66/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.5 INSTALLING THE IUP250 PINPAD AS REPLACEMENT OF I9530 iUP250 can be installed as follow. Existing studs on the kiosk for i9530 product are used to guide the adapter part. Adaptator part must be permanently fixed to the kiosk. We recommend to weld or strongly glued it. Standard nuts cannot be used on these studs as they will interfere with the iUR250 PINPad and may create a security issue. Top studs need to be cut to 11 mm to avoid interference with the cable sleeve. Picture showing the installation of the iUP250 in existing i9530 kiosk
Intégration Guide_iUP250&iUR250 67/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.6 CONNECTING THE IUP250 TO THE KIOSK GROUND To insure good connexion of iUP250 to the kiosk ground, it is recommended to install one copper braid connecting the 2 grounding studs and connect this braid to the chassis. Picture showing the grounding of the iUP250 Ground studs to connect copper braid to ground.
Intégration Guide_iUP250&iUR250 68/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.7 INSTALLING THE OPTIONAL PINSHIELD The installation of the standard or light pinshield requires 6 additional holes diameter 5 mm in the kiosk. A diameter 10 additional hole is required for the Lighting pinshield to pass the cable through the kiosk. Picture showing the cut-out and holes for the iUP250 pinshield
Intégration Guide_iUP250&iUR250 69/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.7.1 Installing the standard pinshield The standard pinshield is mounted on the kiosk using 6 screws M4 x 10. 4 wedges are provided to fill the gap between the keypad and the pinshield according to the kiosk panel thickness. One has to be selected as follow: Kiosk panel thickness Wedge to use 2 mm Wedge thickness 2.5 3 mm Wedge thickness 3.5 4 mm Wedge thickness 4.5 5 mm Wedge thickness 5.5 Picture showing installation of the iUP250 standard pinshield. Wedge
Intégration Guide_iUP250&iUR250 70/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 7.7.2 Installing the Lighting pinshield The Lighting pinshield will light the keypad thanks to 4 LEDs. It is connected to the iUP250 by a cable plugged on the right side. The pinshield is installed on the kiosk using 6 screws M4 x 10. 4 wedges are provided to fill the gap between the keypad and the pinshield according to the kiosk panel thickness. One has to be selected as follow: Kiosk panel thickness Wedge to use 2 mm Wedge thickness 2.5 3 mm Wedge thickness 3.5 4 mm Wedge thickness 4.5 5 mm Wedge thickness 5.5 Picture showing installation of the iUP250 lighting pinshield. Wedge Light module with cable
Intégration Guide_iUP250&iUR250 71/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 8 INFORMATIONS ON IUC150 OR IUC180 CONTACLESS UNATTENDED MODULES The iUC150 and iUC180 are Contactless solutions for unattended payment applications (indoor and outdoor). They can be installed and connected to iUP250 and iUR250 products. See iUC Integration Guide for further information. 8.1.1 Kiosk mechanical requirements The kiosk panel can be metallic or plastic. The kiosk panel can be coated with painting but grounding of the IUC must be insured. For the grounding connection both studs must be connected to get the best ESD performance. The kiosk panel thickness must be between 2 mm and 5 mm. The iUC150 or iUC180 use EVA (European vending association) mounting standard.
Intégration Guide_iUP250&iUR250 72/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 9 MAINTENANCE 9.1 CONFIGURATION The iUP250 & iUR250 supplied to you has operational configuration loaded. In factory, softwares are loaded in the iUP250 & iUR250, as well as parameter definition files. The parameter definition file of the UCMC component is used, in particular, to determine the type of printer used (local/host) and the position of the host (COMx). To change configuration, you must load a new parameter definition file (supplied by Ingenico). This operation can be performed using the LLT or a USB key (see § Loading by USB key) For more information concerning configuration, contact Ingenico Technical Support. 9.2 PRODUCTS COMMISIONNING Please refer to ICO/ETU/11/1849/YM : Commissioning User's Guide. To be able to perform the commissioning procedure the anti-removal must be correctly mounted see chapter 6.2 for iUR250 and 7.2 for iUP250. Anti-removal area
Intégration Guide_iUP250&iUR250 73/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 9.3 REACTIVATION iUR250 can be opened for maintenance (cleaning operation, extraction of jammed object for example). The reactivation process can be achieved with a tool terminal and two smart cards with pin codes. (For more information, contact commercial department of Ingenico) On the iUR250 if reactivation process fails, check that the application has been re-charged and re-attempt. If the red LED is lit, it may be a case of permanent tamper detection. Check in this case that the product is correctly assembled and re-attempt. If the problem persists, it may be a hardware problem (broken switch...). In this case, a shipment repair is needed. 9.4 OPERATING LIFE Minimum operating life of 5 years.  Keyboard o 1.000.000 key strokes o Keys markings ensure resistance to wear  Reader o 500.000 card insertions
Intégration Guide_iUP250&iUR250 74/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 10 CLEANING INSTRUCTIONS The external front face of the PINPad and iUN reader should be carefully cleaned in a regular basis. The goal is to keep the display and the keyboard free of dirt and solvents. First of all, unplug all the wires from the terminal during this operation. Good rules for proper cleaning of the terminal are:  Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal.  Do not clean the electrical connections.  Do not use in any case, solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts.  Avoid also the use of pressurized liquids.  Avoid exposing the terminal to the direct rays of the sun.  Do not put anything into the slot of the smart card reader It is recommended to clean regularly the hybrid reader smart connector with dry cleaning cards.
Intégration Guide_iUP250&iUR250 75/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 11 DISASSEMBLING THE PRODUCTS ACCORDING TO WEEE DIRECTIVE 11.1 IUP250 END-OF–LIFE DISASSEMBLY INSTRUCTIONS This document is intended for treatment and recycling facilities. It provides the basic instructions for the disassembly of Ingenico products to remove components and materials requiring selective treatment, as defined by EU directive 2002/96/EC, Waste Electrical and Electronic Equipment (WEEE). Ce document est destiné aux installations de traitement et de recyclage. Il fournit les instructions de base pour le démontage de produits Ingenico afin de retirer les composants et matériaux nécessitant un traitement sélectif, tel que défini par la directive européenne 2002/96/CE, sur les Déchets d’Equipements Electriques et Electroniques (DEEE). 1. MODELS AND DESCRIPTIONS MODÈLES ET DESCRIPTIONS Products covered by this disassembly instructions. Produits concernés par ces instructions de démontage. Product Name Nom du produit Product description Description du produit Product mass (g) Masse du produit (g) IUP250 Unattended payment PINPad 700g 2. COMPONENTS AND MATERIALS REQUIRING SELECTIVE TREATMENT COMPOSANTS ET MATERIAUX NÉCESSITANT UN TRAITEMENT SÉLECTIF The following components and materials, if present in the Ingenico product(s), have to be removed and selectively treated. Les composants et matériaux suivants, si présents dans le(s) produit(s) Ingenico, doivent être retirés et faire l’objet d’un traitement sélectif. Components and materials Composants et matériaux Quantity included in product(s) Quantité contenue dans le(s) produit(s) Capacitors containing Polychlorinated biphenyls (PCB) Condensateurs contenant du polychlorobiphényle (PCB) 0 Components containing Mercury, such as switches or backlighting lamps Composants contenant du mercure, tels que les interrupteurs ou les lampes à rétroéclairage 0 Batteries Piles et accumulateurs 1 Printed circuit boards greater than 10 cm² Cartes de circuits imprimés de plus de 10 cm² 3max (2 + 1) Toner cartridges Cartouches de toner 0 Plastic containing brominated flame retardants Matières plastiques contenant des retardateurs de flamme bromés 0 Asbestos waste and components which contain asbestos Déchets d'amiante et composants contenant de l'amiante 0 Cathode ray tubes Tubes cathodiques 0 Chlorofluorocarbons (CFC), Hydrochlorofluorocarbons (HCFC) or Hydrofluorocarbons (HFC), Hydrocarbons (HC) Chlorofluorocarbones (CFC), hydrochlorofluorocarbone (HCFC) ou hydrofluorocarbone (HFC), hydrocarbures (HC) 0 ICO-ETU-11-1858-CL-V1
Intégration Guide_iUP250&iUR250 76/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Gas discharge lamps Lampes à décharge 0 Liquid crystal displays (LCD) of a surface greater than 100 cm² and all those back-lighted with gas discharge lamps Écrans à cristaux liquides (LCD) d'une surface supérieure à 100 cm² et tous les écrans rétroéclairés par des lampes à décharge 0 External electric cables Câbles électriques extérieurs 0 Components containing refractory ceramic fibres Composants contenant des fibres céramiques réfractaires 0 Components containing radioactive substances Composants contenant des substances radioactives 0 Electrolyte capacitors measuring greater 2,5 cm in diameter or height Condensateurs électrolytiques mesurant plus de 2,5 cm de diamètre ou de hauteur 0 3. PRODUCT DISASSEMBLY PROCESS PROCESSUS DE DEMONTAGE DU PRODUIT Basic steps to remove components and materials previously identified and requiring selective treatment. Etapes de base pour retirer les composants et matériaux précédemment identifiés et nécessitant un traitement sélectif. Step Etape Product disassembly process Processus de démontage du produit 1 Remove the 4 screws on the rear cover Oter les 4 vis du capot arrière 2 Remove the cover, remove the FPC Oter le capot, ôter le FPC. 3 Remove the 4 screws on the extension card. Lift the card, disconnect the FPC below. Remove the extension card. Oter les 4 vis sur la carte d’extension, Soulever la carte d’extension et déconnecter le FPC dessous. Oter la carte extension. 4 Remove the 6 nuts on the plastic spacer . Remove the plastic spacer, the rear metal plate, the plastic PCB holder Oter les 6 écrous maintenant l’entretoise plastique. Oter l’entretoise plastique, puis la tôle arrière, puis le support plastique de PCB 5 Remove the keypad card. Oter la carte clavier 6 Remove the battery from the keypad printed circuit board Oter la pile rechargeable de la carte clavier.
Intégration Guide_iUP250&iUR250 77/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 11.2 IUR250 END-OF–LIFE DISASSEMBLY INSTRUCTIONS This document is intended for treatment and recycling facilities. It provides the basic instructions for the disassembly of Ingenico products to remove components and materials requiring selective treatment, as defined by EU directive 2002/96/EC, Waste Electrical and Electronic Equipment (WEEE). Ce document est destiné aux installations de traitement et de recyclage. Il fournit les instructions de base pour le démontage de produits Ingenico afin de retirer les composants et matériaux nécessitant un traitement sélectif, tel que défini par la directive européenne 2002/96/CE, sur les Déchets d’Equipements Electriques et Electroniques (DEEE). 4. MODELS AND DESCRIPTIONS MODÈLES ET DESCRIPTIONS Products covered by this disassembly instructions. Produits concernés par ces instructions de démontage. Product Name Nom du produit Product description Description du produit Product mass (g) Masse du produit (g) IUR250 unattended electronic payment reader 700g 5. COMPONENTS AND MATERIALS REQUIRING SELECTIVE TREATMENT COMPOSANTS ET MATERIAUX NÉCESSITANT UN TRAITEMENT SÉLECTIF The following components and materials, if present in the Ingenico product(s), have to be removed and selectively treated. Les composants et matériaux suivants, si présents dans le(s) produit(s) Ingenico, doivent être retirés et faire l’objet d’un traitement sélectif. Components and materials Composants et matériaux Quantity included in product(s) Quantité contenue dans le(s) produit(s) Capacitors containing Polychlorinated biphenyls (PCB) Condensateurs contenant du polychlorobiphényle (PCB) 0 Components containing Mercury, such as switches or backlighting lamps Composants contenant du mercure, tels que les interrupteurs ou les lampes à rétroéclairage 0 Batteries Piles et accumulateurs 1 Printed circuit boards greater than 10 cm² Cartes de circuits imprimés de plus de 10 cm² 5 Toner cartridges Cartouches de toner 0 Plastic containing brominated flame retardants Matières plastiques contenant des retardateurs de flamme bromés 0 Asbestos waste and components which contain asbestos Déchets d'amiante et composants contenant de l'amiante 0 Cathode ray tubes Tubes cathodiques 0 Chlorofluorocarbons (CFC), Hydrochlorofluorocarbons (HCFC) or Hydrofluorocarbons (HFC), Hydrocarbons (HC) Chlorofluorocarbones (CFC), hydrochlorofluorocarbone (HCFC) ou hydrofluorocarbone (HFC), hydrocarbures (HC) 0 Gas discharge lamps Lampes à décharge 0 Liquid crystal displays (LCD) of a surface greater than 100 cm² and all those back-lighted with gas discharge lamps Écrans à cristaux liquides (LCD) d'une surface supérieure à 100 cm² et tous les écrans rétro éclairés par des lampes à décharge 0 External electric cables Câbles électriques extérieurs 0
Intégration Guide_iUP250&iUR250 78/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved Components containing refractory ceramic fibres Composants contenant des fibres céramiques réfractaires 0 Components containing radioactive substances Composants contenant des substances radioactives 0 Electrolyte capacitors measuring greater 2,5 cm in diameter or height Condensateurs électrolytiques mesurant plus de 2,5 cm de diamètre ou de hauteur 0 6. PRODUCT DISASSEMBLY PROCESS PROCESSUS DE DEMONTAGE DU PRODUIT Basic steps to remove components and materials previously identified and requiring selective treatment. Etapes de base pour retirer les composants et matériaux précédemment identifiés et nécessitant un traitement sélectif. Step Etape Product disassembly process Processus de démontage du produit 1 Remove the cover seal and cut the Anti-Removal FPC Retirer le joint de la face avant et couper le flex anti-removal 2 Remove the 6 bezel screws and 4 upper cover screws Retirer les 6 vis de la face avant et les 4 vis du capot supérieur 3 Remove castle of card and take off the Front Security FPC Retirer l’ensemble château de carte et décoller le Flex Front Bezel 4 Unclip, and remove the dome support and the water collector Déclipser et retirer le Support dôme et le réceptacle eau 5 Remove the battery from the main circuit board Retirer la pile du circuit imprimé principal
Intégration Guide_iUP250&iUR250 79/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 12 STANDARDS 12.1 ELECTRICAL CONSUMPTIONS  Average consumptions device waiting for host solicitation : o iUP250 – PINPad < 100 mA Value measured for Power supply 12V at 25°C o iUR250 – Reader < 50 mA Value measured for Power supply 12V at 25°C  Indicative consumption device when contact card transaction is performed : Hypothesis: no radio (GPRS) reader iUR250 only connected to iUP250 o iUP250 + iUR250 < TBC Value measured for Power supply 12V at 25°C  Maximum average external supply current: o iUP250 – PINPad < 2 A Value measured for Power supply 12V at 25°C iUR250 – Reader < 0,5 A Value measured for Power supply 12V at 25°C  Maximum consumption in stand-by mode (12 VDC input.): o iUP250 – PINPad < 400µA Value measured for Power supply 12V at 25°C o iUR250 – Reader < 50µA Value measured for Power supply 12V at 25°C 12.2 TEMPERATURE AND HUMIDITY  Operating & Storage conditions : o Relative humidity: 5% to 85% non-condensing. o External temperature range: -20 °C to 65 °C.
Intégration Guide_iUP250&iUR250 80/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 12.3 ENVIRONMENTAL SPECIFICATION CONTINUED  Operating conditions : o Front face shock resistance: IK10 o Vibrations resistance: 5-9Hz, 6.2mm; 9-200Hz, 1g; 200-500 Hz, 1.5g; 10ct/mn, 10 Cycles o Bumps resistant: 6ms, 25g, 500 cycles each direction  Natural events: o Water and dust resistant IP65 for iUP250 and IP34 for iUR250  Degradation iUP250 –iUR250 specification: o Vandal resistant. o Impact resistant IK10. o Certified anti-tamper and attack resistant.  Drop iUP250 –iUR250 specification: o Drop 1m on concrete surface all faces 12.4 EC STANDARD COMPLIANCE MARKING EC standard compliance marking certifies that the product stipulated below: iUR250 iUP250 Conforms to the following harmonized standards:  IEC/EN 60950-1: Electrical safety of data processing equipment including electrical office equipment. Issue dec. 2001  EN 55022: Data processing equipment – Radiofrequency disturbance characteristics - Limits and measurement methods. EN 55022 2006 + A1 (2007)  EN 55024: Data processing equipment – Immunity characteristics - Limits and measurement methods. Issue 1998 + A1- 2001 + A2 – 2003
Intégration Guide_iUP250&iUR250 81/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 12.5 IC STATEMENTS This class (B) digital apparatus complies with Canadian ICES-003. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication." Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. "This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device." Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. This radio transmitter (IC: 2586D-IUP250) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device. Le présent émetteur radio (IC: 2586D-IUP250) a été approuvé par Industrie Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal et l'impédance requise pour chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.
Intégration Guide_iUP250&iUR250 82/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved FCC Statement FCC standard compliance marking certifies that the product stipulated below: iUR250 iUP250  conforms to the following harmonized standards : – part 15 subpart B of the FCC rules This class (B) digital apparatus complies with Canadian ICES-003. Information to users: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. This device complies with FCC and IC radiation exposure limits set forth for general population. This device must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Intégration Guide_iUP250&iUR250 83/83 Copyright © 2012 Ingenico 900009151 R11 000 01/1223 All rights reserved 12.6 ENVIRONMENT (WEEE, BATTERIES AND PACKAGING) This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries. The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment. 12.7 SECURITY OF YOUR TERMINAL Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observer the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your is only granted to staff that have been independently verified as being trustworthy. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. *296142716*

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