Ingenico ICT220 Payment Terminal User Manual Report

INGENICO Payment Terminal Report

Manual

INGENICO–192avenueCharlesdeGaulle–92200NeuillysurSeine‐FRANCETél.33(0)146258200‐Fax33(0)147725695www.ingenico.comProductname:iCT220/iCT250UserGuideRange:COUNTERTOP
Productname:iCT220/iCT250• 2/20   Copyright©2009Ingenico9000002509R1100002/935AllrightsreservedContents1. Introduction __________________________________________________32. Unpacking____________________________________________________33. Recommendations ____________________________________________ 43.1. Security _____________________________________________________________43.2. Telephoneemergency,hangingup _______________________________________43.3. Securityofyourterminal _______________________________________________53.4. ECstandardcompliancemarking_________________________________________53.5. Networkcompatibilitydeclaration _______________________________________63.6. FCCcompliance _______________________________________________________63.7. MainCharacteristics ___________________________________________________74. Installationandconnection_____________________________________ 84.1. Positioningtheterminal ________________________________________________84.2. Connections__________________________________________________________84.3. InstallingtheiCT220/iCT250–Cablefixing__________________________________84.3.1. Openingthecablecover_________________________________________________________ 84.3.2. Connectcables ________________________________________________________________ 94.3.3. Closecover __________________________________________________________________ 104.4. KitMagicBoxinstallation(optional) _____________________________________ 104.4.1. InstallationoftheMagicBox _____________________________________________________ 114.5. InstallingSAM(Secureaccessmodule) ___________________________________ 124.6. InstallingMicroSDCard(optional)_______________________________________ 134.7. InstallingSIMforGPRS(optional) _______________________________________ 135. Installingapaperroll __________________________________________ 146. Dailyuse ____________________________________________________ 156.1. Keypadfunctions ____________________________________________________ 156.2. Adjustingthecontrast ________________________________________________ 156.3. Cardinsertion _______________________________________________________ 166.3.1. Swipingacard________________________________________________________________ 166.3.2. Insertingachipcard ___________________________________________________________ 166.3.3. Insertingachipcardinsecondreader(Optional) ____________________________________ 166.3.4. ReadingContactless(Optional) __________________________________________________ 167. Maintenance_________________________________________________ 177.1. Paperroll ___________________________________________________________ 177.2. Cleaningoftheterminal _______________________________________________ 187.3. Transportandstorage ________________________________________________ 187.4. Troubleshooting _____________________________________________________ 187.5. ___________________________________________________________ 19Endoflife
Productname:iCT220/iCT250• 3/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved1. IntroductionThankyouforchoosinganIngenicopaymentterminal.Werecommendyoutoreadcarefullythisuserguide:Itgivesyouthenecessaryinformationaboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.CAUTIONTobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyoutouseonlythepowersupplydeliveredinboxwiththeproduct,entrustingmaintenanceoperationsonlytoanauthorizedperson.Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.2. UnpackingADVICECarefullypreservethepackagingoftheiCT220/iCT250.Itmustbere‐usedwhenevertheterminalisshipped. Accordingtothemodel,thefollowingitemsareincludedintheiCT220/iCT250box(includingoptionalaccessories): • TheiCT220/iCT250terminalequippedwithitspaperroll• Themainpowersupplywithitscableconnection(accordingtothenationalneeds).• Thecableconnectionforthetelephonenetwork• ThisinstallationguideCAUTIONThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenicoiCT220/iCT250terminals.Donotuseanyotherpowersupply. Wallmountedpowersupplyunit Cableconnectionforthetelephonenetwork iCT220/iCT250terminal Userguide Desktoppowersupplyunitprovided(mandatory)withiCTequippedwiththefollowingoptions:• GPRSmodel• Contactlessmodel
Productname:iCT220/iCT250• 4/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved3. Recommendations3.1. SecurityPoweron/PowerdownTopoweronorpowerdowntheiCT220/iCT250connectordisconnectthepowersupplyfromtheelectricoutlet. LithiumbatteryTheiCT220/iCT250isfittedwithalithiumbatterywhichisnotaccessibletotheuser.Onlyaqualifiedtechnicianmaybeauthorizedtoopentheunitandchangethiscomponent. ElectricalpowersupplynetworkProvideanelectricaloutlet:‐ locatedneartheequipmentandeasilyaccessible‐ whichmeetsthestandardsandregulationsinthecountryofuse.TelephonenetworkProvideaphonejackcomplyingwithstandardsandregulationsinthecountryofuse. SAM/SIMorSDMemoryCardcompartmentcoverLocatedundertheterminal,itmustbeinplaceduringnormaloperationoftheterminal.CablecompartmentcoverThecablecompartmentcoverislocatedundertheterminal,itmustbeinplaceduringnormaloperationoftheterminal.3.2. Telephoneemergency,hangingupYouhaveanurgentcalltomake,wheniCT220/iCT250hangsontheline.Inordertogetadialtone…Placethehandsetinthehanguppositionand:presstheredkey(=cancel)ordisconnectthepowersupplyfromthemainsnetworkordisconnecttheiCT220/iCT250telephoneconnectorfromthetelephonecallsocket,andplacethetelephoneconnectorintothetelephonewallsocket.Youwillhaveadialtonewithin6seconds.
Productname:iCT220/iCT250• 5/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved3.3. SecurityofyourterminalUponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.Itisstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshouldcheck,forexample:thatthekeypadisfirmlyinplace;thatthereisnoevidenceofunusualwiresthathavebeenconnectedtoanyportsonyourterminalorassociatedequipment,thechipcardreader,oranyotherpartofyourterminal.Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.Yourterminaldetectsany“tamperedstate”.Inthisstatetheterminalwillrepeatedlyflashthemessage”AlertIrruption!”andfurtheruseoftheterminalwillnotbepossible.Ifyouobservethe“AlertIrruption!”message,youshouldcontacttheterminalhelpdeskimmediately.Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedtostaffthathavebeenindependentlyverifiedasbeingtrustworthy.CAUTIONNEVERaskthecustomertodivulgetheirPINCode.CustomersshouldbeadvisedtoensurethattheyarenotbeingoverlookedwhenenteringtheirPINCode. 3.4. ECstandardcompliancemarkingECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iCT220/iCT250• complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunicationsterminalswithrespectto:– Healthandsafetyprotectionoftheuserandallotherpersons– EMCprotection• conformstothefollowingharmonizedstandards:– IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectricalofficeequipment.Issuedec2001– EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003– EN55024:Dataprocessingequipment–Immunitycharacteristics‐Limitsandmeasurementmethods.Issue1998+A1‐2001+A2‐2003iCT220/250GPRSEN60950‐1/12‐2001Accordingto73/23/EEC(LowVoltageDirective)EN301489‐7/08‐2000Accordingto89/336/EEC(EMCDirective)EN301511/12‐2000Accordingto1999/5/EC(R&TTEDirective)EMFAccordingto1999/519/ECRecommendationiCT250CLESSEN60950‐1/12‐2001Accordingto73/23/EEC(LowVoltageDirective)EN301489‐3/08‐2000Accordingto89/336/EEC(EMCDirective)EN300330‐2/06‐2001 Accordingto1999/5/EC(R&TTEdirective)• complieswiththefollowingspecification:– ETSIES203021:HarmonizedbasicattachmentrequirementsforTerminalsforconnectiontoanalogueinterfacesoftheTelephoneNetworks;
Productname:iCT220/iCT250• 6/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved3.5. NetworkcompatibilitydeclarationTheproduct:iCT220/iCT250 • areinconformitywiththefollowingharmonisedstandardsortechnicalrules:ETSIES203021ETSITR103000• aredesignedtointerworkwiththefollowingEuropeananaloguePublic Switched Telephone Network (PSTN) networks:Austria,Belgium,Denmark,Finland,France,Germany,Greece,Iceland,Ireland,Italy,Liechtenstein,Luxembourg,TheNetherlands,Norway,Portugal,Spain,Sweden,Switzerland,UnitedKingdom.(Forothercountries,pleasecontactus)NOTECompliancewithotherforeignstandardsisverifiedbyalocaltypeapprovalonrequest.3.6. FCCcomplianceFCC ID : XKB-ICT220‐availableonthefollowingsequipments:¾ ICT220‐01T1052ThisequipmentasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterfaceinaresidentialinstallation.Thisequipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewithinstruction,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreceptionwhichcanbedeterminedbyturningtheequipmentoffandontheuserisencouragedtotrytocorrectinterfacebyonemoreofthefollowingmeasures:• Reorientorrelocatethereceivingantenna.• Increasetheseparationbetweentheequipmentandreceiver.• Connecttheequipmentintoaoutletoncircuitdifferentfromthattowhichthereceiverisconnected.• Consultthedealeroranexperienceradio/TVtechnicianforhelp.Part68ofFCCRulesUS : IEOMM01BICT220‐availableonthefollowingsequipments:¾ ICT220‐01T1052ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedbytheACTA.Onthebottomofthisequipmentisalabelthatcontains,amongotherinformation,aproductidentifierintheformatUS:AAAEQ##TXXXX.Ifrequested,thisnumbermustbeprovidedtothetelephonecompany.ThisequipmentusesthefollowingUSOCjacks:(RJ11C).AplugandjackusedtoconnectthisequipmenttothepremiseswiringandtelephonenetworkmustcomplywiththeapplicableFCCPart68rulesandrequirementsadoptedbytheACTA.Acomplianttelephonecordandmodularplugisprovidedwiththisproduct.Itisdesignedtobeconnectedtoacompatiblemodularjackthatisalsocompliant.Seeinstallationinstructionsfordetails.TheRENisusedtodeterminethenumberofdevicesthatmaybeconnectedtoatelephoneline.ExcessiveRENsonatelephonelinemayresultinthedevicesnotringinginresponseto
Productname:iCT220/iCT250• 7/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreservedanincomingcall.Inmostbutnotallareas,thesumofRENsshouldnotexceedfive(5.0).Tobecertainofthenumberofdevicesthatmaybeconnectedtoaline,asdeterminedbythetotalRENs,contactthelocaltelephonecompany.Ifthisequipmentcausesharmtothetelephonenetwork,thetelephonecompanywillnotifyyouinadvancethattemporarydiscontinuanceofservicemayberequired.Ifadvancenoticeisnotpractical,thetelephonecompanywillnotifythecustomerassoonaspossible.Also,youwillbeadvisedofyourrighttofileacomplaintwiththeFCCifyoubelieveitisnecessary.Thetelephonecompanymaymakechangesinitsfacilities,equipment,operations,orproceduresthatcouldaffecttheoperationofthisequipment.Ifthishappens,thetelephonecompanywillprovideadvancenoticeinorderforyoutomakethenecessarymodificationstomaintainuninterruptedservice.Iftroubleisexperiencedwiththisequipment,pleasecontactINGENICO,oryourlocalINGENICOdistributororservicecenterintheU.S.A.forrepairand/orwarrantinformation.Ifyourhomehasspeciallywiredalarmequipmentconnectedtothetelephoneline,ensuretheinstallationofthisequipmentdoesnotdisableyouralarmequipment.Ifyouhavequestionsaboutwhatwilldisablealarmequipment,consultyourtelephonecompanyoraqualifiedinstaller.CAUTIONTheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcouldvoiduser’sauthoritytooperatetheequipment. 3.7. MainCharacteristicsTerminalWeightabout325gto350gfulloptionSize185x83x63mm(lxwxh)Powersupplyunit(wallmounted)Weightapprox115g(withoutmainscable)Sizeapprox77x25x89mm(Lxwxh)Class ClassIIequipmentInputvoltage220‐230V‐50Hz/120V‐60Hz(accordingtocountry)Maxconsumption210mA/400mAThepowersupplyunitisespeciallydesignedbythemanufacturerforitsterminalsandsomustbeused.DesktoppowersupplyunitWeightapprox230g(withoutmainscable)Sizeapprox98x50x30mm(Lxwxh)Class ClassIIequipmentInputvoltage100‐240VCA‐50‐60HzMaxconsumption800mACablelengthPowerblockcableapprox1,8mTelephonecableapprox3m
Productname:iCT220/iCT250• 8/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved4. Installationandconnection4.1. PositioningtheterminalInstalltheterminalonaflatsurface,withaneasyaccesstoanelectricaloutletandtelephoneline.Placetheterminalawayfromanyheatsourceandprotectedfromdust,vibrationsandelectromagneticradiations(awayfromvideoterminals,PC,anti‐shopliftingbarriers,...).OperatingconditionsAmbienttemperaturefrom+5°Cto+45°CMaxrelativehumidity85%at+40°CStorageconditionsStoragetemperature‐20°C,+55°CMaxrelativehumidity85%at+55°C4.2. ConnectionsAllconnectionsareontherearoftheterminalprotectedbyacover.*accordingtothemodel4.3. InstallingtheiCT220/iCT250–Cablefixing4.3.1. Openingthecablecover• Unclipthecoverbypushingsimultaneouslyontheclips1withyournailsfingerasshownonthefigureherebelow.• Liftthecoverrearwardtoremoveit,asshownbyarrowsonthefigure.SerialLinkRS232TelephoneUSBSlaveEthernetLink(Optional)*USBHostSecondSerialLinkRS232(Optional)*PowerSupply1
Productname:iCT220/iCT250• 9/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved4.3.2. ConnectcablesPerformthefollowingoperations:• Plugtelephoneline1,equippedifnecessarywithusercountryspecificconverter2,tothetelephonenetwork3.Connecttheotherendtotheterminaltelephoneconnection4.• Ifnecessary,connectthetelephone(Telephoneisnotrequiredfortheterminaltooperate)• Plugpowerlead5intothepowersocket6,connecttheotherendtotheterminalpowerconnection7. Plug:TNV‐3circuit:TelecommunicationNetworkVoltage,aspersafetystandardEN60950. 47Installbetweentheribs:• Powerleadcable• Telephonecable• Ethernetcable(optional) Installintheleadthrough(optional):• USBHostcable• USBSlavecable• Rs232cable. Forinstance,possibleconfigurationforFrance2 6 5 3417
Productname:iCT220/iCT250• 10/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved1243caps4.3.3. Closecover• Toclosethecover,startbyinsertingtheclips1ofthecoverintheirhousingrespectivelyfirst,asshownonthefigureherebelow,andclosethecover.4.4. KitMagicBoxinstallation(optional)WARNINGConnectingistobemadewhentheterminalisoff.ThekitMagicBoxofyouriCT220/iCT250isshippedwithaspecialcover.Followtheinstallationinstructionsshownbelow:• Plug:1 Powerlead2 Telephoneline3 Ethernetcable4 SeriallinkRS232cable• Installcapsinthelead‐through(asindicatedonthefigure).• Closethecompartmentwiththespecialcoverprovidedinthekit,liketheproceduredescribedatchapter4.3.3.1
Productname:iCT220/iCT250• 11/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved4.4.1. InstallationoftheMagicBoxADVICEItisstronglyrecommendedtoattachthe“Magiccable”toterminal’sworkareainordertoreducestressontheterminalandconnection.Examplesofsecuringthe“MagicCable”areasillustrated:1 Usingthesuppliedcabletietoattachtoatableleg(orsimilar)2 Usingthesuppliedcabletieandself‐adhesivesupport3 Usingacounter‐sunkscrew(notsupplied)toanappropriatesurface• The“MagicCable”shouldbereadilyaccessibleforsupportandterminalhelpdeskdiagnosispurposes.Note:TheconnectionMagicBoxcanalsobeattachedusingaVELCRO™orothersystem.1 23
Productname:iCT220/iCT250• 12/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved4.5. InstallingSAM(Secureaccessmodule)CAUTION:Beforestarting,switchofftheterminalbydisconnectingthepowersupply.InordertoaccesstheSAMcardyoumustfirstremovetheSAMcompartmentcoverlocatedatthebackofyourterminal.• Pressdownfirmlyinthemiddleofthecoverandslideitasindicatedbyarrowonthefigurebelow.• InserttheSAMCardintotheslotmarked(1)or(2).TakecaretoensurethattheSAMCardisinsertedinthecorrectmanner.Thecutcornermustbepositionedasindicatedonthefigure.• ToremoveSAMcard,wesuggestyoutouseapieceofadhesivepreviouslypastedonbothsidesoftheSAMasshownherebelowCAUTION:DonotuseanytoolswheninstallingorremovingtheSAMCard.Replacethecoverasillustratedbytheprocedurebelow:PRESSHERESAMCutcornerAdhesiveCutcorner
Productname:iCT220/iCT250• 13/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved4.6. InstallingMicroSDCard(optional)CAUTION:Beforestarting,switchofftheterminalbydisconnectingthepowersupply.• Openthecoverasindicatedatchapter4.5• InsertcompletelytheMicroSDCardintotheslotmarked(MicroSD)asindicatedonthefigure.TakecaretoensurethattheMicroSDCardisinsertedinthecorrectmanner.TheinsertionpositionCardisengravedontheterminal.• ToremovetheMicroSDCardpushonitwithyourfingernails.4.7. InstallingSIMforGPRS(optional)CAUTION:Beforestarting,switchofftheterminalbydisconnectingthepowersupply.• Openthecoverasindicatedatchapter4.5• InserttheSIMGPRSintotheslotmarked(GPRS)asindicatedonthefigure.Donotforceattheinsertion.TakecaretoensurethattheSIMGPRSisinsertedinthecorrectmanner.Theinsertionpositionisengravedontheterminal.• ToremovetheSIMGPRSpushonitwithyourfingernails.
Productname:iCT220/iCT250• 14/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved5. InstallingapaperrollYourterminalissuppliedwithonepaperroll.Whenthepaperrollisnearingtheend,aredlinewillappearonthepaper,thisindicatesthatthepaperrollmustbereplaced.CAUTIONUseonlypaperapprovedbythemanufacturer(diameter40mm).Useofunsuitablepaperislikelytodamagetheprinterofyourterminal(seecharacteristicsatthechapter7.1).• OpenthepapercompartmentbyliftingthecatchlocatedattherearoftheiCT220/iCT250andpullsthecovertotherearoftheterminal.ATTENTIONDonotforcethecoveragainstthecables.• Insertthepaperrollinthecompartmentfollowingthedirectionsshownonthefigurebelow.• Pullthepaperuptothetopoftheterminalandholditinthisposition.• Maintainthepaperandclosethelid.• Pressthetopofthelidinthecentreasshownbyarrow,untilitclipsintoposition.ADVICEIfyouareinsertinganewroll,tearoffthefirstlength(onecompleteturn). LIFT
Productname:iCT220/iCT250• 15/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved6. Dailyuse6.1. Keypadfunctions1 NAVIGATIONkeysinthemenus–Interactivekeysforusebetweenthescreen2 FUNCTIONkeysF3 CANCELkey(red) 4 CLEARkey(yellow)/Feedpaper(longpress) 5 VALIDATIONkey(green) 6 DotKey 6.2. AdjustingthecontrastNocontrastmanagementfortheColordisplayThescreenofyourchartis128x64pixels,illuminatedwithwhitelight.Ifyouwishtoincreaseortodecreasethecontrastofthecharactersdisplayedonscreen,presssimultaneouslyonthe(dotkey)and keyinordertodecreasethecontrast,orthe(dotkey)and keyinordertoincrease.Keeppressingthekeysaslongasnecessary.1 2 3 456
Productname:iCT220/iCT250• 16/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved6.3. Cardinsertion6.3.1. Swipingacard• Insertthecardmanuallyinthedriver,magstripefacingright.Swipethecardwithconstantspeed,nottooslownottoofast,tomaximizethereadingandavoidannoyingrepetitions.6.3.2. Insertingachipcard• ChipCardsshouldbeinsertedintoyourterminalasillustratedwiththechipfacingupandintothecardreader6.3.3. Insertingachipcardinsecondreader(Optional)Islocatedonbackoftheterminal.• Insertthecardupsidedown,magneticstripevisible.(chipnovisible)6.3.4. ReadingContactless(Optional)• Bringthecardfirmlyuptotheactivezoneabovethedisplay(atabout1cm).KeepthecardclosetothedisplayduringthetransactionYourcontactlessterminalhasarowoffourstatuslightsthatarevisibleondisplay.• Whenacontactlesstransactionisstartedthefirst(lefthand)statuslightwillbelitsteadily;thisindicatesthatthecontactlessdisplayisinusebutacardisnotbeingread.• Whenacontactlesscardispresentedtothecontactlessactivezoneduringatransactionthesecond,thirdandfourthstatuslightswillbelitinturn.Thecardreadissuccessfulwhenallfourstatuslightsarelitandtheconfirmationtoneisheard.GreenlightsContactlessActiveZone
Productname:iCT220/iCT250• 17/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved7. MaintenanceATTENTIONBeforemakinganyoperationsofmaintenanceintheterminal,makesurethatthepowersupplyisdisconnected.7.1. PaperrollCharacteristicsPrecisionsColourWhiteWidth58mmDiameter40mmmax.• Thethermalpapercanbedeterioratedbypoorstorageconditions,sowerecommendyoutoavoid:– storageinhotwetplaces(neartoair‐conditioner,humidityhigherthan85%)– exposuretosunlightorultravioletforlongperiods– contactwithorganicsolvents(solventtypeadhesive)– directcontactwithmaterialscontainingplasticizers(PVCtransparentfoldersorenvelopes)– directcontactwith«diazo»papers– directcontactwithwater– Rubbingorpressingthepapertoostrongly CAUTIONInordertobenefitfromthecompleteguaranteeoftheproduct,onlyheatsensitizedpaperapprovedbythemanufacturercanbeused.
Productname:iCT220/iCT250• 18/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved7.2. CleaningoftheterminalFirstofall,unplugallthewiresfromtheterminal.Goodrulesforpropercleaningoftheterminalare:• Useasoftcloththatisveryslightlysoakedwithsoapywatertocleantheoutsideoftheterminal.• Donotcleantheelectricalconnections.• Donotuseinanycase,solvents,detergentsorabrasiveproducts:Thosematerialsmightdamagetheplasticorelectricalcontacts.• Avoidexposingtheterminaltothedirectraysofthesun.• Donotputanythingintotheslotofthesmartcardreader7.3. Transportandstorage• Usetheoriginalpackagingforanyunitorstored.• Disconnectallcablesfromtheterminalduringthetransport.7.4. TroubleshootingTheterminaldoesnotturnonordoesnotconnecttothetelephoneline• Checkthepowersupplyandtelephonelinecables• CheckforelectricalpowernetworkTheterminalfailstoestablishatelephoneconnection• Checkthatthetoneofthephonelineisfree• Checktheconfigurationofthephonelineandnumbertocall• GetsupportfromtechnicalCardsarenotread• Checkthatthemagneticcardispassedcorrectly(withmagneticbanddirectedtotheinterioroftheterminal)• Swipeagainthecardwiththemagneticstripemovementconstantandrapid• Verifythatthemagneticstripisnotdamaged,groovedorcracked• MakesureyouhaveinsertedcorrectlythesmartcardintothesmartcardreaderandremovedthecardonlyafterthetransactionTheticketisnotprinted• Checkthepresenceandproperpositioningofthepaperroll.Possiblyadjustthepaperrollfollowinginstructionspresentinthismanual• Checkthetypeofpaperused(thermalpapermustbeused)
7.5. EndoflifeTheproductbelongstothefamilyofelectricalandelectronicequipment.Therefore,itissubjectedtotheWEEEdirectivewhichrequiresthecollectionandtherecyclingattheendoflifeproduct.TheIngenicoproductspresentthesymbolforthemarkingofelectricalandelectronicequipmentasrequiredbytheWEEEDirective.Thecrossed‐outwheeledbinprintedontheproductgivestheinformationabouttherequirementnottodisposeofWEEEasunsortedmunicipalwasteandtocollectsuchWEEEseparately.Toassurethattheproductiscollectedandrecycledwithrespecttotheenvironment,youmustcontactyoursupplier(indefect,contacttheIngenicolocalofficeorthecommercialheadofficeinchargeofyourcountryonwww.ingenico.com,«contactus»page).Theabandonmentoruncontrolleddisposalofwastecancauseharmtoenvironmentandtohumanhealth.So,byrecyclingyourproductinaresponsiblemanner,youcontributetothepreservationofnaturalresourcesandtotheprotectionofhumanhealth.Productname:iCT220/iCT250• 19/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved
“ThisDocumentisCopyright©2009byINGENICOGroup.INGENICOretainsfullcopyrightownership,rightsandprotectioninallmaterialcontainedinthisdocument.Therecipientcanreceivethisdocumentontheconditionthathewillkeepthedocumentconfidentialandwillnotuseitscontentsinanyformorbyanymeans,exceptasagreedbeforehand,withoutthepriorwrittenpermissionofINGENICO.Moreover,nobodyisauthorizedtoplacethisdocumentatthedisposalofanythirdpartywithoutthepriorwrittenpermissionofINGENICO.Ifsuchpermissionisgranted,itwillbesubjecttotheconditionthattherecipientensuresthatanyotherrecipientofthisdocument,orinformationcontainedtherein,isheldresponsibletoINGENICOfortheconfidentialityofthatinformation.Carehasbeentakentoensurethatthecontentofthisdocumentisasaccurateaspossible.INGENICOhoweverdeclinesanyresponsibilityforinaccurate,incompleteoroutdatedinformation.Thecontentsofthisdocumentmaychangefromtimetotimewithoutpriornotice,anddonotcreate,specify,modifyorreplaceanyneworpriorcontractualobligationsagreeduponinwritingbetweenINGENICOandtheuser.INGENICOisnotresponsibleforanyuseofthisdevice,whichwouldbenonconsistentwiththepresentdocument.Alltrademarksusedinthisdocumentremainthepropertyoftheirrightfulowners.”Ingenico192avenueCharlesdeGaulle92200NeuillysurSeine‐FranceTél.:+33146258200‐Fax:+33147725695www.ingenico.comYourcontact*295011079AB* Productname:iCT220/iCT250• 20/20   Copyright©2009Ingenico9000002509R1100002/935Allrightsreserved

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