HQT Science and Technology DM-9800U Digital Mobile Radio User Manual DM 9800 2017 11 09

Shenzhen HQT Science&Technology; Co., Ltd. Digital Mobile Radio DM 9800 2017 11 09

User manual

Thank you for purchasing HQT DMR Digital Mobile Radio DM-9800. As a product built to the DMR standard, DM-9800 is endowed with ergonomic design, all-round digital functions and remarkable quality to increase your management efficiency and enable you to be responsive to emergent situations. To derive optimum performance from your product, please read this manual carefully before use.PrefaceSHENZHEN HQT SCIENCE & TECHNOLOGY CO LTD., .For more information, please visit www.hqtsolutions.comAll rights reserved to HQT. Pictures shown in this manual are for your reference only, if there is fluctuation, please take the material object as the standard. DM-9800DIGITAL MOBILE RADIOHQT endeavors to achieve the accuracy and completeness of this manual. As for any inaccuracies and omissions that may possibly occur, the right to interpret is reserved to Shenzhen HQT Science&Technology Co., Ltd.The design and specifications of this product are subject to being modified by Shenzhen HQT Science&Technology Co., Ltd. without prior notice.It is prohibited to copy, transmit, excerpt and store this manual in any retrieval system, or translate it to any language without written authorization of HQT.Statement
FCC Caution01 02ContentsContents040404040606060703Front PanelRear PanelStatus IndicatorsLCD IconsLED IndicatorProgrammable Keys Basic Operations 11Adjusting the Volume 11Selecting a Zone 11Selecting a Channel 11Analog/Digital Switch 11Private Call 11Group Call 1213All Call13Making a Call on Analog Channels13Menu Navigation13Contact14Message 15Call Logs15ScanZone 16Settings 16Accessories 18Functions and Operations 19Home Screen 19Monitor 19Squelch Off 1920Digital Emergency20Busy Channel Lockout 21Invalid Channel Indication 21Squelch21Optional AccessoriesTroubleshooting Care and Cleaning Service and Support 070809ContentsProduct Inspection InstallationInstructionsInstallation ToolsInstallation StepsRadio Overview20Time-out Timer (TOT) Turning the Radio On/Off 11Talk Around 19Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) This device may not cause harmful interference, and (2) this device must accept anyinterference received, including interference that may cause undesired operation. Your radio radiates measurable RFenergy only while it is transmitting(during talking), not when it is receiving(listening)or in standby mode. Antenna gain mustnot exceed 3.5 dBi.The antenna installation comply with the requirements of manufacturer or supplier, and at least 3.8m fromany body part of the user or nearby persons.Your 2-way radio is designed and tested to comply with a number of national and international standards and guidelines (listed below) for human exposure to radio frequency electromagnetic. This radio complies with the IEEE and ICNIRP exposure limits for occupational/controlled RF exposure environment at operating duty factors of up to 50% transmitting and is authorized by the FCC for occupational use only. In terms of measurable RF energy only while it is transmitting (during talking), not when it is receiving (listening) or in standby mode. Note: The approved batteries supplied with this radio are rated for a 5-5-90 duty factor (5% talk -5% listen -90% standby)even though this radio complies with the FCC occupational RF exposure limits and may operate at duty factors of up to 50% talk.Your Shenzhen HQT Science & Technology CO.,LTD. Two-way radio complies with the following RF energy exposure standards and guidelines:United States Federal Communications Commission, Code of Federal Regulations; 47CFR §§1.1.307,1.1310, Shenzhen HQT Science & Technology CO.,LTD. FCC Caution•2.1091 and 2.1093American National Standards Institute(ANSI)/ Institute of Electrical and Electronic Engineers (IEEE) C95.1-1992Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999 Edition• • Warning! : This radio generates RF electromagnetic energy during transmit mode. This radio is designed for and classified as “Occupational Use Only,” meaning it must be used only during the course of employment by individuals aware of the hazards and the ways to minimize such hazards. This radio is NOT intended for use by the “General Population” in an uncontrolled environment.RF Specification：Frequency range：400-470MHzRF output power： High power 50W / Low power 25WModulation Type：Analog ：FM / Digital： 4FSKChannel Separation： 12.5kHz222324FCC Caution
03 04 Installation05 06Radio OverviewPlease unpack carefully and check that all items listed below are received. If any item is missing or damaged, please contact your dealer. Product InspectionItemsMicrophone Hanger and Screws Power CordPalm Microphone Fuse Mounting Bracket KitRadio DM-9800 User Manual Before you install the radio in a vehicle, be sure to read the following instructions carefully:A. Install the bracket in a location where it's easy to operate the radio.B. Connect accessories such as antenna and power cord to the radio.C. Slide the radio into the mounting bracket and secure it using the locking knobs.D. Install the microphone hanger in a location whereit can be reached easily.E. Plug the palm microphone into the microphone jack on the front panel (but at first align the triangle index on the palm microphone with the microphone installation index), and place it on the hanger when you do not use it. InstallationInstructions• The radio operates with cathode-grounded power supply of 13.6V ± 15% only. Please check polarity and voltage of the power supply on the vehicle before you install the radio.Please check how long the screws will extend from the bottom surface of the radio, before you install the radio. Drill the mounting hole cautiously to avoid damage to the vehicle wiring and other parts.Please connect HQT supplied antenna and power cord to the radio, before you install it in the bracket. And make sure the antenna and power cord is dedicated for HQT digital radios.Install the radio with HQT supplied mounting bracket,to avoid radio looseness in case of accidents. The loose radio may cause bodily injury.Install the radio in a location where it's easy to reach the front panel controls.Please make sure there's sufficient space at back of the radio for wiring.When the fuse for DC power cord needs replacement, it must be replaced by a fuse with the same specification.• • • • • • Installation Tools• • • Electric drillCross head screwdriverHex socket sleeve (used for 4.8*20mm self-tapping screws)Installation StepsNo. Part Name 1 Radio Unit 2 RF Antenna Connector 3 Locking Knobs 4 Mounting Bracket 5 4.8*20 mm Self-tapping Screws6 Power Inlet 7 Black Power Cord 8 Red Power Cord 9 Fuse 10 Palm Microphone 11 Microphone Hanger12 4*16 mm Self-tapping Screws13GPS Antenna ConnectorRadio OverviewNo. Part Name No. Part Name1 Volume Control/Channel Selector/Power On-Off Knob 2 LED Indicator3 LCD Display 4 5 Back Key 6 7 8Up/Down Keys9Speaker10Programmable Keys11 Select Key 12Front Panel Rear PanelNo. Part Name No. Part Name1 RF Antenna Connector 2 Power Inlet3 Accessory Jack 4 GPS Antenna ConnectorEmergency KeyProgrammable KeyProgrammable KeyPalm Microphone JackProduct Inspection Installation
07 08Status Indicators09 10Programmable KeysOperation Mode IconsIcon NameOperation Mode IconsIcon DMRMOperation ModeDirect Mode Operation: In this mode, radios communicate with each other directly.Repeater Mode Operation: In this mode, radios communicate with each other via a repeater.LCD IconsIcon Name Icon Radio StatusLED IndicatorStatus Indicatorsglows redglows greenflashes greenflashes orangeLED Indicator Radio StatusScanning is in processing.........Low Tx power for the used channel.High Tx power for the used channel.The feature ＂Monitor is active.＂The speaker is open. No.Shortcut Keys Description1234567891011121314151617NoneZone DownZone UpScanNuisance Temporary DeleteEmergency OnEmergency OffAdjust Power LevelKeypad LockContact ListMessageCall LogsAdjust Squelch LevelOne Touch Call1One Touch Call2One Touch Call3One Touch Call4No feature will be assigned.To select a desired zone quicklyTo select a desired zone quicklyTo receive signals on other channelsTo temporarily ignore unwanted channel activityTo summon help in emergent situationsEmergency function is offTo adjust power levelTo lock or unlock the keypadTo access the Menu “Contact List” quicklyTo access the Menu Message” quickly“To access the Menu Call Logs” quickly“To adjust the squelch threshold required for the speaker to unmuteTo transmit a call, text message or other service to a preset contact quicklyTo transmit a call, message or other service to a preset contact quicklytextTo transmit a call, message or other service to a preset contact quicklytextTo transmit a call, message or other service to a preset contact quicklytextNo.Shortcut Keys Description181920212223One Touch Call5Squelch Off MomentarySquelch OffMonitorTalk AroundHome ScreenTo transmit a call, text message or other service to a preset contact quicklyTo momentarily open the speaker To always open the speakerTo adjust the condition for incoming signal matchTo directly communicate with other radiosTo quickly return to the previous menu or home screenScramble ( in analog mode): To encrypt your voice so as to guarantee privacy of your communication Encrypt : To encrypt your voice so as to guarantee privacy of your communication( in digital mode)Scramble/Encrypt24To enable or disable the VOX functionVOX25Note: (1) Different functions by your dealer. 2 The is programmed as the Emergency key by default, and is programmable by your dealer.can be assigned to Long Press and Short Press of a key( )Programmable KeysFor enhanced convenience, you may request your dealer to program the keys P1,P2,P3,P4, as shortcuts to the functions listed below:To enable or disable the Lone Worker functionLone Worker26To enable or disable the Roaming functionRoaming27To enable or disable the Option Board functionOption Board28To access the “Phone List” menu quicklyPhone List29To access or exit the DTMF Keypad mode. The number input from the radio keypad is phone number in DTMF Keypad mode.DTMF Keypad30Status IndicatorsProgrammable KeysThe GPS feature is active, and valid GPS data is received.GPS Icon
Receiving and Responding to a Private Callby pressing the PTT key within the preset time period. If you do not respond to it, the radio will display the missed call icon. Group CallYou can make a Call through any of the following methods. When transmitting a Call, the icon will appear.Group Group In standby mode, it will transmit a Group Call to the contact (a Call number) preset for the current channel by .Group pressing the PTT keyTransmitting a Call Through Contact List or Call Logs1) Go to Contact -> Contact List, or go to Call Logs -> Call List.2) Use the Up/Down keys to select your desired Group Call number.3) Hold down PTT key to transmit a Group Call to the selected contact. Note: Your dealer may preset a contact for each digital channel.The preset contact can be a Private Call number, a Group Call number or an All Call number.Transmitting a Group Call Transmitting a Call to the Preset Contact11 12Basic Operations13Private Call Transmitting a Call to the Preset ContactIn standby mode, it will transmit a Private Call to the contact (a Private Call number) preset forthe current channel by .pressing the PTT keyNote: Your dealer may preset a contact for each digital channel. The preset contact can be a Private Call number, a Group Call number or an All Call number.Transmitting a Call Through Contact List or Call Logs 1) Go to Contact ->Contact List, or go to Call Logs ->Call List. 2) Use the Up/Down keys to select your desired Private Call number. 3) Hold down PTT key to transmit a Private Call to the selected contact. Transmitting a Private CallTransmitting a Call Through Manual Dial 1) Go to Contact -> Manual Dial. 2) Press [#] to enter Private Call input mode, input a Private Call number you want to call. 3) Press PTT key to transmit a Private Call. radio supports up to 64 zones, each with a maximum of 16 channels. You may select a zone through any of the following methods: 1. Through menu selection Go to the menu “Zone”, and use the Up/Down keys to select your desired zone. 2. Through the function keys You may quickly toggle to your desired zone by pressing the programmed Zone Up or Zone Down key. Selecting a ChannelPress the Volume Control / Channel Selector knob to switch it to channel selection mode (the radio displaysthe icon ), and then rotate the knob to select your desired channel. Alias of the current channel will appear in the home screen.Analog Digital / SwitchEach channel can be programmed as either analogchannel or digital channel. If the current zone includesboth analog and digital channels, you may quickly switch between digital and analog through the Channel Selector knob.Menu NavigationTurning the Radio On/Off To turn the radio on, long press the Power On/Off keyuntil the radio shows power-up screen and sounds power-up alert, and the LED flashes green. To turn the radio off, press the Power On/Off key.Adjusting the VolumeBasic Operations14A zone is a group of channels exhibiting the same property, and is programmed by your dealer. The You can make a Private Call through any of thefollowing methods. When transmitting a Private Call, the icon will appear. Selecting a Zone When the Volume Control / Channel Selector knob operates in volume adjustment mode (the radio displays the icon ), rotate the knob clockwise to increase the call volume, or counterclockwise to decrease it. Note: The knob is in volume adjustment mode by default, and will return to this mode in 5 seconds after you select a channel. After a Private Call is received, you can respond to itReceiving and Responding to a CallGroup After a Call is received, within the preset time period.Group you can respond to it by pressing the PTT keyMaking a Call on Analog Channels To make a call, hold down [PTT] key and speak into the microphone with normal voice. Please keep the microphone2.5-5cm away from your mouth.Transmitting an All CallMethods are the same as those of Transmitting a Group Call. When transmitting an All Call, the icon will appear.Receiving an All CallWhen an All Call is received, your radio will display the icon.All CallContact To access this item, press the Menu key in idle mode and then select “Contact”. Contact List You can save up to 512 entries in the list. To access this item, select “Contact -> Contact List” or press the shortcut key for Contact List.• Editing a ContactYou can add a Private Call contact to the contact list. The number and alias of each contact must be unique, and the available number range is 1-16776415. Manual DialYou can manually input the Private/Group Call number for calling.MessageTo access this item, press the Menu key in idle mode and then select “Message”, or press the shortcut key for Message directly. You can view details of each contact.• Deleting a ContactNew Contact You can edit the number and alias of each Private Call contact. • Viewing a Contact You can delete a Private Call contact. However, please note that you can not delete the contact when there is only one entry left in the list. In addition, the private contact preset on the digital channel cannot be deleted.Menu Navigation ContactMessageCall Logs ZoneScanSettingsNotifyAccessories (Optional)New MessageYou can create your desired text message (128 characters at most) and send it to an individual user or a talk group.InBoxThe InBox can save up to 10 received messages. When the InBox is full, the icon will appear, and the oldest entry will be overwritten by the latest one automatically. For each message, you can choose to perform any of these operations: Reply, Forward, View Details and Delete. To delete all messages in the InBox, select “M ess age ->InBox -> Delete All”. Quick Text Under this option there are some text messages (10 entries at most) preset by your dealer. You can choose to edit and send any entry.OutBox The OutBox can save up to 10 sent messages. When the OutBox is full, the oldest entry will be overwritten by the latestone automatically.For each message, you can choose to perform any of these operations: Reply, Forward and Delete.To delete all messages in the OutBox, select “Message->OutBox-> Delete All”Basic OperationsMenu Navigation
15 16ScanTo access scan, press the Menu key on home screen and then select “Scan”. Scan On/Off Scan ListThe function “Scan” allows you to listen to communication activities on other channels so that you can k eep a clos e track of your team members. This option is used to enable or disable the function.You can request your dealer to create a scan list for each channel. Each list may contain 32 channels at most (eitherdigital channel or analog channel is OK). After accessing the list, you can perform any of the following operations:• Adding a ChannelTo include a new channel into the active scan list.• Editing Priority ChannelTo set the selected channel as a non-priority or a priority channel. If you are interested in activities 17 18on a channel, you can set it as a priority channel which will be scanned more frequently than a non-priority channel. Each scan li st may contain two priority channels at most. indicates priority channel 1, and indicates priority channel 2.• Deleting a ChannelTo remove a channel from the active scan list. However, the first channel in the list can not be deleted.DraftsThe Drafts can save up to 10 draft messages. When the Drafts is full, the messages will be overwritten by the latest one automatically.For each message, you can choose to perform any of these operations: Send, Save and Delete.To delete all messages in the Drafts, select “Message->Drafts ->Delete All”.Call LogsTo access this item, press the Menu key in idle mode and then select “Call Logs”, or press the shortcut key for Call Logs directly.This radio can save up to 10 entries in the Outgoing List, Incoming List and Missed List respectively. When the memory for call logs is full, the oldest entry will be overwritten by the latest one automatically.After accessing a list and selecting an entry, you can perform any of these operations: hold down the PTT key to initiate a call; View Details or delete it.To delete all entries in Outgoing List, Incoming List or Missed List at a time, select "Call Logs -> Outgoing/ Incoming / Missed -> Delete All". ZoneTo access this item, press the Menu key in idle mode and then select “Zone”.This radio supports up to 64 zones. You can use thismenu to select your desired zone.Radio Settings • Language To access this item, press the Menu key in idle mode and then select “Settings”. You can optimize your radio performance by customizing related parameters according to actual needs and your preferences. Settings• Tx Power This option allows you to set transmit power level. Alternatively, you can change the power level by pressing the shortcut key for Adjust Power Level in idle mode. There are two levels available: High (indicated by ) and Low (indicated by ). High power level enables you to communicate with farther team members.Note: Power level should be set for each channel individually. To set the language in which all interface informationis displayed. Currently, this radio only supports two languages:Chinese and English. • Lone Worker This function can trigger off the Emergency modeif the radio does not work for a certain time period. This parameter determines whether to enable the Lone Worker function. • Tone To set tones for your radio. You can set the following tones:Radio Silent: to set whether the radio will give tone indication. If Silent On is selected, all alerts will be off.Call End Tone: to set whether the radio will give tone indication when the call ends.Private Call Tone: to set whether the radio will give tone indication when the radio receives a private call.Text Message Tone: to set whether the radio will give tone indication when the radio receives a message.Keypad Tone: to set whether the radio will give tone indication when you are making keypad operations.Group Call Tone: to set whether the radio will give tone indication when the radio receives a group call.Signaling Side Tone: to set whether the radio will give tone indication when PTT is pressed (duringtransmission of PTT ID);• SquelchThis option allows you to select an appropriate squelch level. Alternatively, you can change the squelch level by pressing the shortcut key for Adjust Squelch Level in the home screen.There are three levels available: Tight, Normal and Open.The default squelch level is “Normal”, and is often used in low noise environment. And generally, “Tight” is used in high noise environment. It requires stronger signal for the radio to unmute. However, if the squelch level is set to Open, the speaker will keep unmuted irrespective of the decoding conditions.• Scrambler /EncryptTo set whether to enable the Scrambler/Encryptfeature.• LED All LEDs: to enable /disable all LED indications.TX LED: to set whether the Tx LED indicates during RX LED: to set whether the Rx LED indicates during reception.Scan LED: to set whether the Scan LED indicates in Scan mode. Carrier LED: to set whether the Carrier LED indicates when receiving carrier.transmission.• VOXOn/OffIf “On” is selected, it allows the user to make calls every time the user speaks into the radio directly without pressing the PTT key.If “Off” is selected, the user should make calls by pressing the PTT key.Gain LevelThe range of “Gain Level” is Level 1 to Level 9. The lower the Gain Level is, the easier the VOX to be enabled.• Radio PasswordOptions: Off / OnWhen “On” is selected, users have to input the correct Radio Lock Password to operate the radio normally. When “Off” is selected, users can operate the radio without inputting the password.Radio InfoWith this option, you can view the basic informationof your radio, including Serial Number, Radio Alias, Frequency Range, Firmware Ver, Radio Data Ver and Last Programmed Date. AccessoriesTo access this item, press the Menu key in idle mode and then select “Accessories”. GPS(Optional) Operation:1. To enable the feature: Go to “Main Menu-> Accessories->GPS On/Off-> Off or On” and select “On”.• GPS Update TimeThis option defines the time interval to update the GPS information. Range:1 – 60 seconds.• Time ZoneUsers can select a desired time zone from the drop-down list. The rad io a dju st s its time according to the selected time zone. With this option, you can view longitude, latitude, time, date, speed, altitude and SA (satellite) information of your radio.• Position2. To disable the feature: Go to “Main Menu-> Accessories->GPS On /Off->Off or On” and select “Off”Menu NavigationMenu NavigationMenu NavigationMenu Navigation
19 20Monitor To adjust match conditions for signal receiving, you can enable the feature “Monitor”.Operation:•Press the programmed Monitor key to enablethe feature, and the radio displays the icon .To disable the feature, press this key again. •Press the programmed Squelch Off Momentarykey to enable the feature. Then the radio displays the icon a n d sounds background noise. To disable the feature, release this key.Squelch OffIf the feature “Squelch Off” is enabled, your radio’s speaker will keep unmuted no matter whether carrier is present. Operation:•Press the programmed Squelch Off key toenable the feature. Then the radio displays the icon an d so u n d s background noise. To disable the feature, press this key again.Operation:Press the programmed Talk Around key to switch between DM mode and RM mode.1. Press the programmed Emergency key to go to the Emergency Revert Channel, and the radio displays the icon .2. When the icon appears, you can speak into the microphone to make an emergency call.3. When the icon appears, your radio is receiving. When a call is received, the icon appears. If the preset voice cycles expire, you can press the PTT key t o make the emergency call again (the radio displays the icon with LED glowing red). Note: Your dealer may set the time of voice cycles, duration of each transmission and Tx interval.Digital EmergencyEmergency Alarm with Voice to Follow Operation:After the emergency call is transmitted, please release the PTT key to receive (the radio displays the icon). When a call is received, the icon appears. To exit the Emergency mode, long press the programmed Emergency key. Functions and OperationsTalk Around You can continue communicating in DM mode by pressing the programmed Talk Around key, when your repeater malfunctions, or when your terminal is out of the repeater’s range but within the talk range of other terminals.Functions and OperationsHome ScreenThe feature allows you to quickly return to the previous menu or the home screen.Operation: Press the [Option] Key on the editing screen, then the radio exits the screen and returns to the previous menu immediately; Press the [Option] Key on other screens, then the radio returns to the home screen. 21 22The purpose of TOT is to prevent any user from occupying a channel for an extended period. If the preset time expires, the radio will automatically terminate transmission and keep beeping. To stop the beep, please release the PTT key. You must wait for a certain time period (presetby your dealer) before you can press and hold down the PTT key to transmit again. If the pre-alertfunction is set by your dealer, your radio will alert you to the TOT expiration in advance.Note: This feature is null in Emergency mode.Time-out Timer (TOT)Busy Channel LockoutIf enabled via the programming software, this feature can prevent your radio interfering with othertransmitting terminals on the same channel. If youhold down the PTT key while the channel is in use, your radio will keep beeping and display text information “Channel Busy”,alerting you to transmission prohibition. To stop the beep, please release the PTT key. When the channel is free, you can press and hold down the PTT key to transmit.Optional AccessoriesTroubleshootingOptional AccessoriesOptional accessories and replacement parts are available through your Authorized Dealer. Those items include:VHF Antenna UHF AntennaDTMF MicrophoneGPS AntennaProgramming CableProgramming SoftwareIf the current operating channel is invalid, the radio will send continuous “Dududu” as alert tone, which means the current channel is unable to transmit or receive.Invalid Channel IndicationSquelchThe squelch level decides how strong the signal is to unmute the speaker. The lower the squelch level is, the stronger the background noise is to unmute the speaker. The larger the talk range is, the weaker the Rx anti-interference ability is. Setting range is 0~9, it causes the squelch to open by selecting “0”. The higher the squelch level is, the harder to open the squelch.TroubleshootingPhenomena Analysis Solution The radio can not be powered on. The power cord may be unconnected. Connect the power cord correctly. The volume may be set to a low level. Increase the volume by rotating the Volume Control knob clockwise. The antenna may get loose or may be improperly installed. Power off the radio, re-install the antenna and power on the radio again. During receiving signals, the voice is weak, discontinuous or totally inactive. The speaker may be blocked or damaged. Clean surface of the speaker. If the problem can not be solved, contact your dealer or our authorized service center for inspection and repair. The frequency or signaling may be inconsistent with that of other members. Set your TX/RX frequency and signaling to the same as that of other members. You can not communicate with other members in Analog mode. You may be too far away from the group members. Move towards other members. And make sure that you are within the communication range. You can not communicate with other members in Digital mode although there is receiving indication. Your ID may be inconsistent with that of other members. Consequently, the digital carrier can be received but can not be demodulated. Set your ID to the same as that of other members. You may be interrupted by radios using the same frequency. Adjust the squelch level. Irrelevant communications or noises are heard on the analog channel. The radio may be set with no signaling. Set your radio with signaling to avoid interference at the same frequency, and make sure that all members share the same signaling. Functions and Operations
23 24Service and SupportCare and Cleaning25 26Service and SupportShenzhen HQT Science & Technology Co., Ltd. (“HQT”) provides long-term support for its products, including repair and supply of the radio and its partsand accessories. Service Commitment 1. HQT two-way radio body has an 18-month warranty; accessories: 6 months.2. Free repair is available and subject to the fully-filled warranty card or valid original invoice of purchasein the case that the radio or accessories can notwork normally due to non-human factor duringthe warranty period.3. Replacement or repair is available and subjectto the fully-filled warranty card or valid originalinvoice of purchase in the case that the radio oraccessories can not work normally because ofnon-human factor within 30 days from the dateof purchase.4. Repaired parts are warranted for the balance ofthe original applicable warranty period or 90 daysfrom the date of repair. The longer one is valid.Warranty1. The warranty is only valid for products undernormal use, defects or damages resulting from human factors are excluded from the warranty coverage. Such as: disassembling or modifications, damages caused by outside force, water penetration, burns, use of HQT unapproved accessories, using against the user manual and so on.2. The warranty period starts from the date ofpurchase on the invoice.3. Free repair is unavailable if the HQT mark orserial number label is torn off.4. Only the fully-filled warranty card and validoriginal invoice of purchase with HQT's sealor authorized dealer's seal affixed are validfor receiving the warranty service.Cautions1. Read the user manual before use.2. Do not use the radio with damaged antenna,only HQT approved antenna is applicable.3. Turn off the radio in potentially explosive orflammable environments.4. Do not immerse the radio into liquids or discardit in fire.5. Use the radio only with standard accessories.Terms of Warranty1. HQT two-way radio body has an 18-month warranty;accessories: 6 months.2. Only the fully-filled warranty card and valid originalinvoice of purchase with HQT's seal or authorized dealer's seal affixed are valid as proofs for identifying the warranty period. (The invoice should give clear indication of radio, accessories, serial number, date of purchase, purchase price and so on.) 3. If the radio body goes wrong during the warranty period,it should be ensured working normally over 30 days after the repair.4. Replacement or repair is available and subject to the fully-filled warranty card and valid original invoice of purchase in the case that the radio can not work normally as the instructions list within 30 days from the date ofpurchase. (Note that there must not be abrasions on radio body and accessories.)5. Replacement of the same model is available and subject to the 3 repair receipts in the case that the radio bodystill works abnormally after 3-time-or-abov e repairs during the warranty period. 6. Repair of the radio and accessories is available and subject to the valid original invoice of purchase.7. The costs of materials and repair are covered during the warranty period.8. No warranty service is provided if the HQT mark and/or serial number label on the product are/is torn off.9. Exclusions from warranty coverage:1）Beyond the valid warranty period;2）Defects or damages that result from use of the product in other than its normal and customary manner;3）Defects or damages resulting from misuse, accident, water penetration or neglect;4）Defects or damages caused by improper testing, operation, repair, installation, reconfiguration or adjustment; 5）Defects or damages to antenna unless caused by material or processing problems; 6）Product which has t he seri al numb e r r emov e d or illegible;7）Product with unclear date of purchase;8）Defects or damages because of unauthorized repair or disassembling; 9）Abrasions under normal use.Note: This warranty will be adjusted or modified properly according to the market, and it is subject to change without notice. If adjusted or modified, the warranty is subject to the latest version issued by HQT service center in HQT official channels.Service and SupportYou may be too far away from other members. Move towards other members, and then try again. You may be at an unfavorable position. For example, your communication may be blocked by high buildings or frustrated in the underground areas. Move to an open and flat area, and try again. The noise is too loud. You may suffer from external disturbance (such as electromagnetic interference). Stay away from equipment that may cause interference. You can not use the keys. The keypad may fail to function temporarily. Restart the radio. There is no display. The LCD may fail to function temporarily. Restart the radio. The GPS antenna is improperly connected. Connect the GPS antenna correctly. The GPS cannot locate your position. No GPS signal is received. Move to an open and flat area, and restart the radio. If the above solutions can not fix your problems, or you may have some other queries, please contact us or your local dealer for more technical support.Care and CleaningTo guarantee optimal performance as well as a long service life of the product, please follow the tips below.Product Care•Keep the product at a place with good ventilationand heat dissipation to facilitate normal work.Do not place irrelevant articles on top of the product to ensure optimal heat dissipation.Do not place the product in corrosive agents, solutions or water. ••Product Cleaning• • Clean up the dust and fine particles on the product parts with a clean and dry lint-free cloth or a brush regularly.Use a non-woven fabric with neutral cleanser to clean the keys, control knobs, LCD and jacks after long- time use. Do not use chemical preparations such as stain removers, alcohol, sprays or oil preparations. Make sure the product is completely dry before use.Caution: Power off the product before cleaning.Warning！The antenna of this device must be installed on the roof or trunk of the vehicle. Maximum the gain of the antenna is 3.5dBi, the minimum operating separation distance Rsafe =66cm. This distance must be maintained during normal operations to the user.

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