Grandstream Networks UCM6510 IP PBX User Manual

Grandstream Networks, Inc. IP PBX

Contents

User Manual

UCM6510 IP PBX User Manual        Grandstream Networks, Inc. UCM6510 IP PBX User Manual
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 1 of 193  UCM6510 IP PBX User Manual Index CHANGE LOG ......................................................................................... 12 FIRMWARE VERSION 1.0.0.5 ............................................................................................................ 12 WELCOME ............................................................................................... 13 PRODUCT OVERVIEW ............................................................................ 14 FEATURE HIGHTLIGHTS ................................................................................................................... 14 TECHNICAL SPECIFICATIONS .......................................................................................................... 14 INSTALLATION ........................................................................................ 17 EQUIPMENT PACKAGING ................................................................................................................. 17 CONNECT YOUR UCM6510 ............................................................................................................... 17 CONNECT THE UCM6510 ........................................................................................................... 17 SAFETY COMPLIANCES .................................................................................................................... 18 WARRANTY ......................................................................................................................................... 18 GETTING STARTED ................................................................................ 20 USE THE LCD MENU .......................................................................................................................... 20 USE THE LED INDICATORS .............................................................................................................. 22 USE THE WEB GUI ............................................................................................................................. 22 ACCESS WEB GUI ...................................................................................................................... 22 WEB GUI CONFIGURATIONS ..................................................................................................... 24 WEB GUI LANGUAGES ............................................................................................................... 24 SAVE AND APPLY CHANGES ..................................................................................................... 25 MAKE YOUR FIRST CALL .................................................................................................................. 25 SYSTEM SETTINGS ................................................................................ 27 NETWORK SETTINGS........................................................................................................................ 27 BASIC SETTINGS ........................................................................................................................ 27 802.1X .......................................................................................................................................... 29 PORT FORWORDING.................................................................................................................. 30 FIREWALL ........................................................................................................................................... 30 STATIC DEFENSE ....................................................................................................................... 30 DYNAMIC DEFENSE ................................................................................................................... 33 FAIL2BAN ..................................................................................................................................... 33 CHANGE PASSWORD ........................................................................................................................ 34
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 2 of 193  LDAP SERVER .................................................................................................................................... 35 LDAP SERVER CONFIGURATIONS ........................................................................................... 35 LDAP PHONEBOOK .................................................................................................................... 36 LDAP CLIENT CONFIGURATIONS ............................................................................................. 38 HTTP SERVER .................................................................................................................................... 39 EMAIL SETTINGS ............................................................................................................................... 40 TIME SETTINGS ................................................................................................................................. 42 NTP SERVER ...................................................................................................................................... 44 PROVISIONING ....................................................................................... 45 OVERVIEW .......................................................................................................................................... 45 AUTO PROVISIONING ........................................................................................................................ 45 MANUAL PROVISIONING ................................................................................................................... 48 DISCOVERY ................................................................................................................................. 48 ASSIGNMENT .............................................................................................................................. 49 CREATE NEW DEVICE ................................................................................................................ 50 PROVISIONING ........................................................................................................................... 50 EXTENSIONS ........................................................................................... 51 CREATE NEW USER .......................................................................................................................... 51 CREATE NEW SIP EXTENSION ................................................................................................. 51 CREATE NEW IAX EXTENSION ................................................................................................. 54 CREATE NEW FXS EXTENSION ................................................................................................ 57 BATCH ADD EXTENSIONS ................................................................................................................ 60 BATCH ADD SIP EXTENSIONS .................................................................................................. 60 BATCH ADD IAX EXTENSIONS .................................................................................................. 63 EDIT EXTENSION ............................................................................................................................... 65 EXPORT EXTENSIONS ...................................................................................................................... 66 IMPORT EXTENSIONS ....................................................................................................................... 67 ANALOG TRUNKS .................................................................................. 68 ANALOG TRUNKS CONFIGURATION ............................................................................................... 68 PSTN DETECTION .............................................................................................................................. 70 ANALOG HARDWARE CONFIGURATION ......................................................................................... 73 DIGITAL TRUNKS .................................................................................... 76 DIGITAL HARDWARE CONFIGURATION .......................................................................................... 76 DIGITAL TRUNK CONFIGURATION ................................................................................................... 79 DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS ............................................................ 80 DIGITAL TRUNK TROUBLESHOOTING ............................................................................................. 80
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 3 of 193  VOIP TRUNKS ......................................................................................... 82 VOIP TRUNK CONFIGURATION ........................................................................................................ 82 DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS ................................................................. 89 CALL ROUTES ........................................................................................ 91 OUTBOUND ROUTES ........................................................................................................................ 91 INBOUND ROUTES ............................................................................................................................ 93 INBOUND RULE CONFIGURATIONS ......................................................................................... 94 BLACKLIST CONFIGURATIONS ................................................................................................. 96 CONFERENCE BRIDGE .......................................................................... 98 CONFERENCE BRIDGE CONFIGURATIONS ............................................................................ 98 JOIN A CONFERENCE CALL .................................................................................................... 100 INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 100 DURING THE CONFERENCE ................................................................................................... 101 RECORD CONFERENCE .......................................................................................................... 102 IVR ......................................................................................................... 104 CONFIGURE IVR .............................................................................................................................. 104 CREATE IVR PROMPT ..................................................................................................................... 106 RECORD NEW IVR PROMPT ................................................................................................... 106 UPLOAD IVR PROMPT.............................................................................................................. 107 LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 108 DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............................................................... 108 CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE ................................................................111 VOICEMAIL ............................................................................................ 112 CONFIGURE VOICEMAIL ................................................................................................................. 112 VOICEMAIL EMAIL SETTINGS ......................................................................................................... 113 CONFIGURE VOICEMAIL GROUP................................................................................................... 114 RING GROUP ......................................................................................... 116 CONFIGURE RING GROUP ............................................................................................................. 116 PAGING AND INTERCOM GROUP ....................................................... 118 CONFIGURE PAGING/INTERCOM GROUP .................................................................................... 118 CALL QUEUE ........................................................................................ 120 CONFIGURE CALL QUEUE .............................................................................................................. 120
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 4 of 193  EXTENSION GROUPS ........................................................................... 123 CONFIGURE EXTENSION GROUPS ............................................................................................... 123 USE EXTENSION GROUPS ............................................................................................................. 123 PICKUP GROUPS .................................................................................. 125 CONFIGURE PICKUP GROUPS ...................................................................................................... 125 MUSIC ON HOLD ................................................................................... 126 FAX/T.38 ................................................................................................. 127 CONFIGURE FAX/T.38 ...................................................................................................................... 127 SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ............................................... 128 SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ........................................................................... 130 DISA ....................................................................................................... 132 BLF AND EVENT LIST ........................................................................... 134 BLF..................................................................................................................................................... 134 EVENT LIST ...................................................................................................................................... 134 DIAL BY NAME ...................................................................................... 137 DIAL BY NAME CONFIGURATION ................................................................................................... 137 CALL FEATURES .................................................................................. 140 FEATURE CODES ............................................................................................................................. 140 CALL RECORDING ........................................................................................................................... 143 CALL PARK ........................................................................................................................................ 144 PARK A CALL ............................................................................................................................. 144 RETRIEVE THE PARKED CALL ................................................................................................ 144 INTERNAL OPTIONS ............................................................................. 145 INTERNAL OPTIONS/GENERAL ...................................................................................................... 145 INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... 146 INTERNAL OPTIONS/RTP SETTINGS ............................................................................................. 147 INTERNAL OPTIONS/STUN MONITOR ........................................................................................... 147 IAX SETTINGS ....................................................................................... 148 IAX SETTINGS/GENERAL ................................................................................................................ 148 IAX SETTINGS/REGISTRATION ...................................................................................................... 148 IAX SETTINGS/STATIC DEFENSE ................................................................................................... 149
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 5 of 193  SIP SETTINGS ....................................................................................... 151 SIP SETTINGS/GENERAL ................................................................................................................ 151 SIP SETTINGS/MISC ........................................................................................................................ 152 SIP SETTINGS/SESSION TIMER ..................................................................................................... 152 SIP SETTINGS/TCP and TLS ........................................................................................................... 153 SIP SETTINGS/NAT .......................................................................................................................... 154 SIP SETTINGS/TOS .......................................................................................................................... 155 STATUS AND REPORTING ................................................................... 157 PBX STATUS ..................................................................................................................................... 157 TRUNKS ..................................................................................................................................... 157 EXTENSIONS ............................................................................................................................. 158 QUEUES ..................................................................................................................................... 160 CONFERENCE ROOMS ............................................................................................................ 161 INTERFACES STATUS............................................................................................................... 161 PARKING LOT ............................................................................................................................ 162 SYSTEM STATUS.............................................................................................................................. 163 GENERAL ................................................................................................................................... 163 NETWORK ................................................................................................................................. 164 STORAGE USAGE ..................................................................................................................... 164 RESOURCE USAGE .................................................................................................................. 165 SYSTEM EVENTS ............................................................................................................................. 166 ALERT EVENTS LIST ................................................................................................................ 166 ALERT LOG ................................................................................................................................ 168 ALERT CONTACT ...................................................................................................................... 168 CDR ................................................................................................................................................... 169 DOWNLOADED CDR FILE ........................................................................................................ 171 STATISTICS ................................................................................................................................ 173 RECORDING FILES ................................................................................................................... 174 CDR API CONFIGURATION FILES ........................................................................................... 174 UPGRADING AND MAINTENANCE ...................................................... 180 UPGRADING ..................................................................................................................................... 180 UPGRADING VIA NETWORK .................................................................................................... 180 UPGRADING VIA LOCAL UPLOAD ........................................................................................... 181 NO LOCAL FIRMWARE SERVERS ........................................................................................... 183 BACKUP ............................................................................................................................................ 183 LOCAL BACKUP ........................................................................................................................ 184 DATA SYNC ................................................................................................................................ 184 RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... 185
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 6 of 193  CLEANER .......................................................................................................................................... 186 RESET AND REBOOT ...................................................................................................................... 187 SYSLOG ............................................................................................................................................ 188 TROUBLESHOOTING ....................................................................................................................... 188 ETHERNET CAPTURE .............................................................................................................. 189 IP PING ....................................................................................................................................... 189 TRACEROUTE ........................................................................................................................... 190 PRI SIGNALING TRACE ............................................................................................................ 190 EXPERIENCING THE UCM6510 SERIES IP PBX ................................. 191
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 7 of 193  Table of Tables UCM6510 IP PBX User Manual  Table 1: Technical Specifications................................................................................................................. 14 Table 2: UCM6510 Equipment Packaging .................................................................................................. 17 Table 3: LCD Menu Options ........................................................................................................................ 21 Table 4: UCM6510/UCM6510 LED INDICATORS ...................................................................................... 22 Table 5: UCM6510 Network Settings->Basic Settings ................................................................................ 27 Table 6: UCM6510 Network Settings->802.1X ........................................................................................... 29 Table 7: UCM6510 Network Settings->Port Forwarding ............................................................................. 30 Table 8: UCM6510 Firewall->Static Defense->Current Service .................................................................. 31 Table 9: Typical Firewall Settings ................................................................................................................ 31 Table 10: Firewall Rule Settings .................................................................................................................. 32 Table 11: UCM6510 Firewall Dynamic Defense .......................................................................................... 33 Table 12: Fail2Ban Settings ........................................................................................................................ 34 Table 13: HTTP Server Settings .................................................................................................................. 40 Table 14: Email Settings .............................................................................................................................. 40 Table 15: Auto Time Updating ..................................................................................................................... 42 Table 16: Auto Provision Settings ............................................................................................................... 47 Table 17: SIP Extension Configuration Parameters .................................................................................... 51 Table 18: IAX Extension Configuration Parameters .................................................................................... 54 Table 19: FXS Extension Configuration Parameters .................................................................................. 57 Table 20: Batch Add SIP Extension Parameters ......................................................................................... 60 Table 21: Batch Add IAX Extension Parameters ......................................................................................... 63 Table 22: Analog Trunk Configuration Parameters ..................................................................................... 68 Table 23: PSTN Detection For Analog Trunk .............................................................................................. 73 Table 24: PBX/Ports Config/Analog Hardware ............................................................................................ 74 Table 25: Ports Config/Digital Hardware: Edit Digital Ports ........................................................................ 77 Table 26: Digital Trunk Configuration Parameters ...................................................................................... 79 Table 27: SIP Trunk Configuration Parameters ........................................................................................... 82 Table 28: IAX Trunk Configuration Parameters........................................................................................... 86 Table 29: Outbound Route Configuration Parameters ................................................................................ 91 Table 30: Inbound Rule Configuration Parameters ..................................................................................... 94 Table 31: Conference Bridge Configuration Parameters ............................................................................ 98 Table 32: Conference Caller IVR Menu .................................................................................................... 101 Table 33: IVR Configuration Parameters .................................................................................................. 104 Table 34: Voicemail Settings ..................................................................................................................... 112 Table 35: Voicemail Email Settings ........................................................................................................... 114 Table 36: Voicemail Group Settings .......................................................................................................... 115 Table 37: Ring Group Parameters ............................................................................................................ 116 Table 38: Paging/Intercom Group Configuration Parameters ................................................................... 118
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 8 of 193  Table 39: Call Queue Configuration Parameters ...................................................................................... 120 Table 40: FAX/T.38 Settings ...................................................................................................................... 127 Table 41: DISA Settings ............................................................................................................................ 132 Table 42: Event List Settings ..................................................................................................................... 135 Table 43: UCM6510 Feature Codes ......................................................................................................... 140 Table 44: Internal Options/General ........................................................................................................... 145 Table 45: Internal Options/Jitter Buffer ...................................................................................................... 146 Table 46: Internal Options/RTP Settings ................................................................................................... 147 Table 47: Internal Options/STUN Monitor ................................................................................................. 147 Table 48: IAX Settings/General ................................................................................................................. 148 Table 49: IAX Settings/Registration .......................................................................................................... 148 Table 50: IAX Settings/Static Defense ...................................................................................................... 149 Table 51: SIP Settings/General ................................................................................................................. 151 Table 52: SIP Settings/Misc ...................................................................................................................... 152 Table 53: SIP Settings/Session Timer ....................................................................................................... 152 Table 54: SIP Settings/TCP and TLS ........................................................................................................ 153 Table 55: SIP Settings/NAT ....................................................................................................................... 154 Table 56: SIP Settings/ToS ........................................................................................................................ 155 Table 57: Trunk Status ............................................................................................................................... 158 Table 58: Extension Status ........................................................................................................................ 159 Table 59: Agent Status .............................................................................................................................. 160 Table 60: Interface Status Indicators ......................................................................................................... 161 Table 61: Parking Lot Status ..................................................................................................................... 162 Table 62: System Status->General ........................................................................................................... 163 Table 63: System Status->Network ........................................................................................................... 164 Table 64: CDR Filter Criteria ..................................................................................................................... 169 Table 65: CDR Statistics Filter Criteria ...................................................................................................... 173 Table 66: CDR API Configuration Files ..................................................................................................... 174 Table 67: CDR API URI Parameters ......................................................................................................... 175 Table 68: Network Upgrade Configuration ................................................................................................ 180 Table 69: Data Sync Configuration ........................................................................................................... 185 Table 70: Cleaner Configuration ............................................................................................................... 187
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 9 of 193  Table of Figures UCM6510 IP PBX User Manual  Figure 1: UCM6510 Front View ................................................................................................................... 17 Figure 2: UCM6510 Back View ................................................................................................................... 17 Figure 3: UCM6510 web GUI Login Page .................................................................................................. 23 Figure 4: UCM6510 web GUI Language ..................................................................................................... 25 Figure 5: UCM6510 web GUI: Apply Changes ........................................................................................... 25 Figure 6: Create New Firewall Rule ............................................................................................................ 32 Figure 7: LDAP Server Configurations ........................................................................................................ 35 Figure 8: Default LDAP Phonebook DN ...................................................................................................... 36 Figure 9: Default LDAP Phonebook Attributes ............................................................................................ 36 Figure 10: Add LDAP Phonebook ............................................................................................................... 37 Figure 11: Edit LDAP Phonebook ............................................................................................................... 37 Figure 12: GXP2200 LDAP Phonebook Configuration ............................................................................... 39 Figure 13: UCM6510 Email Settings ........................................................................................................... 41 Figure 14: UCM6510 Email Settings: Send Test Email............................................................................... 42 Figure 15: Set Time Manually ..................................................................................................................... 43 Figure 16: UCM6510 Zero Config ............................................................................................................... 46 Figure 17: Auto Provision Settings .............................................................................................................. 47 Figure 18: Auto Discover ............................................................................................................................. 48 Figure 19: Discovered Devices ................................................................................................................... 49 Figure 20: Assign Extension To Device ....................................................................................................... 49 Figure 21: Create New Device .................................................................................................................... 50 Figure 22: Export Extensions ...................................................................................................................... 66 Figure 23: Export Extensions ...................................................................................................................... 67 Figure 24: UCM6510 FXO Tone Settings ................................................................................................... 71 Figure 25: UCM6510 PSTN Detection ........................................................................................................ 71 Figure 26: UCM6510 PSTN Detection: Auto Detect ................................................................................... 72 Figure 27: UCM6510 PSTN Detection: Semi-Auto Detect ......................................................................... 72 Figure 28: FXS Ports Signaling Preference ................................................................................................ 74 Figure 29: FXO Ports ACIM Settings .......................................................................................................... 74 Figure 30: Digital Hardware Configuration .................................................................................................. 76 Figure 31: Troubleshooting Digital Trunks .................................................................................................. 80 Figure 32: DOD extension selection ........................................................................................................... 90 Figure 33: Edit DOD .................................................................................................................................... 90 Figure 34: Blacklist Configuration Parameters ............................................................................................ 96 Figure 35: Conference Invitation From web GUI ...................................................................................... 100 Figure 36: Conference Recording ............................................................................................................. 103 Figure 37: Click On Prompt To Create IVR Prompt .................................................................................. 106 Figure 38: Record New IVR Prompt ......................................................................................................... 106
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 10 of 193  Figure 39: Upload IVR Prompt .................................................................................................................. 107 Figure 40: Language Settings For Voice Prompt ...................................................................................... 109 Figure 41: Voice Prompt Package List ...................................................................................................... 110 Figure 42: New Voice Prompt Language Added ........................................................................................111 Figure 43: Voicemail Email Settings ......................................................................................................... 113 Figure 44: Voicemail Group....................................................................................................................... 114 Figure 45: Ring Group ............................................................................................................................... 116 Figure 46: Ring Group Configuration ........................................................................................................ 117 Figure 47: Paging/Intercom Group ............................................................................................................ 118 Figure 48: Page/Intercom Group Settings ................................................................................................ 119 Figure 49: Call Queue ............................................................................................................................... 120 Figure 50: Agent Login Settings ................................................................................................................ 122 Figure 51: Edit Extension Group ............................................................................................................... 123 Figure 52: Select Extension Group in Outbound Route ............................................................................ 124 Figure 53: Edit Pickup Group .................................................................................................................... 125 Figure 54: Music On Hold Default Class ................................................................................................... 126 Figure 55: Configure Analog Trunk without Fax Detection ....................................................................... 128 Figure 56: Configure Extension For Fax Machine .................................................................................... 129 Figure 57: Configure Inbound Rule For Fax ............................................................................................. 129 Figure 58: Create Fax Extension .............................................................................................................. 130 Figure 59: Enable Fax Detection In Analog Trunk .................................................................................... 130 Figure 60: Inbound Route To Fax Extension ............................................................................................. 131 Figure 61: Create New DISA..................................................................................................................... 132 Figure 62: Create New Event List ............................................................................................................. 135 Figure 63: Create Dial By Name Group .................................................................................................... 137 Figure 64: Dial By Name Group In IVR Key Pressing Events .................................................................. 138 Figure 65: Dial By Name Group In IVR Key Pressing Events .................................................................. 138 Figure 66: Configure Extension First Name And Last Name .................................................................... 139 Figure 67: Download Recording File From CDR Page ............................................................................. 143 Figure 68: Status->PBX Status ................................................................................................................. 157 Figure 69: Trunk Status ............................................................................................................................. 157 Figure 70: Extension Status ...................................................................................................................... 159 Figure 71: Queue Status ........................................................................................................................... 160 Figure 72: Conference Room Status ......................................................................................................... 161 Figure 73: Parking Lot Status .................................................................................................................... 162 Figure 74: System Status->Storage Usage ............................................................................................... 165 Figure 75: System Status->Resource Usage ............................................................................................ 165 Figure 76: System Events->Alert Events Lists: Disk Usage ..................................................................... 166 Figure 77: System Events->Alert Events Lists: Modify Admin Password ................................................. 166 Figure 78: System Events->Alert Events Lists: Memory Usage ............................................................... 167 Figure 79: System Events->Alert Events Lists: System Reboot ............................................................... 167
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 11 of 193  Figure 80: System Events->Alert Events Lists: System Update ............................................................... 167 Figure 81: System Events->Alert Events Lists: System Crash ................................................................. 168 Figure 82: System Events->Alert Log ....................................................................................................... 168 Figure 83: CDR Filter ................................................................................................................................ 169 Figure 84: Call Report ............................................................................................................................... 170 Figure 85: Call Report Entry With Audio Recording File ........................................................................... 171 Figure 86: Downloaded CDR File Sample - Call To Shows "s" ................................................................ 171 Figure 87: Downloaded CDR File Sample - Source Channel and Dest Channel 1 .................................. 172 Figure 88: Downloaded CDR File Sample - Source Channel and Dest Channel 2 .................................. 172 Figure 89: Downloaded CDR File Sample - Source Channel and Dest Channel 3 .................................. 172 Figure 90: CDR Statistics .......................................................................................................................... 173 Figure 91: Network Upgrade ..................................................................................................................... 180 Figure 92: Local Upgrade .......................................................................................................................... 181 Figure 93: Upgrading Firmware Files ........................................................................................................ 182 Figure 94: Reboot UCM6510 .................................................................................................................... 182 Figure 95: Local Backup ........................................................................................................................... 184 Figure 96: Data Sync ................................................................................................................................ 185 Figure 97: Restore UCM6510 From Backup File ...................................................................................... 186 Figure 98: Cleaner .................................................................................................................................... 187 Figure 99: Reset and Reboot .................................................................................................................... 188 Figure 100: Ethernet Capture.................................................................................................................... 189 Figure 101: PING ...................................................................................................................................... 190 Figure 102: Traceroute .............................................................................................................................. 190
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 12 of 193  CHANGE LOG  This section documents significant changes  from previous versions  of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.  FIRMWARE VERSION 1.0.0.5    This is the initial version.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 13 of 193  WELCOME  Thank you for purchasing Grandstream UCM6510 IP PBX appliance. UCM6500 is an innovative IP PBX appliance designed to bring enterprise-grade unified communications and security protection features to small-to-medium businesses (SMBs) in an easy-to-manage fashion. Powered by an advanced hardware platform  and revolutionary software functionalities, UCM6500 offers a  breakthrough  turnkey solution for converged voice, video, data, fax, security surveillance, and mobility applications out of the box without any extra license fees or recurring costs.          Caution: Changes  or  modifications  to  this  product  not  expressly  approved  by  Grandstream,  or  operation  of  this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.   Warning:   Please do not use a different power adaptor with the UCM6510 as it may cause damage to the products and void the manufacturer warranty.     This  document  is  subject  to change  without  notice. The  latest electronic  version of this user  manual is available for download here: http://www.grandstream.com/support  Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 14 of 193  PRODUCT OVERVIEW FEATURE HIGHTLIGHTS    1 GHz 4-core Cortex A9 application processor, large memory (1GB DDR3 RAM, 32GB NAND Flash), and dedicated high performance multi-core DSP array for advanced voice processing.   Integrated 1 T1/E1/J1 (J1 is TBD) interface, 2 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifeline capability in case of power outage, and up to 50 SIP trunk accounts.   Gigabit network port(s) with integrated PoE, USB, SD card; integrated NAT router with advanced QoS support.   Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC), hardware based caller ID/call progress tone and smart automated impedance matching for various countries.   Supports up to 2000 SIP endpoint registrations, up to 200 concurrent calls (up to 100 SRTP encrypted concurrent calls), and up to 32 conference attendees.   Flexible  dial  plan,  call  routing,  site  peering,  call  recording,  central  control  panel  for  endpoints, integrated NTP server, and integrated LDAP contact directory.   Automated  detection  and  provisioning  of  IP phones,  video phones,  ATAs,  gateways,  SIP  cameras, and other endpoints for easy deployment.   Strongest-possible  security  protection  using  SRTP,  TLS,  and  HTTPS  with  hardware  encryption accelerator.   Provides Fail2ban preventing malicious attacks, supports Blacklist and Whitelist for efficient defense.   Manual and automatic recording for each SIP call and each trunk.     High availability helps rescue the server in a short time when hardware failure occurs (pending).   Automatically export previous day's data; periodically cleans up user data.  TECHNICAL SPECIFICATIONS  Table 1: Technical Specifications Interfaces Analog Telephone FXS Ports 2 RJ11 ports (both with lifetime capability in case of power outage) PSTN Line FXO Ports 2 RJ11 ports (both with lifeline capability in case of power outage) T1/J1 Interface 1 RJ45 port Network Interfaces 3 ports: 1 LAN/1 WAN/1 Heartbeat. Dual 10/100/1000Mbps RJ45 Ethernet port(s) with integrated PoE Plus (IEEE 802.3at-2009) NAT Router Yes Peripheral Ports USB, SD
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 15 of 193  LED Indicators Power 1/Power 2, PoE, USB, SD, T1/E1/J1(J1 is TBD), FXS 1/FXS 2, FXO 1/FXO 2, LAN, WAN, Heartbeat LCD Display 128x32 graphic LCD with DOWN and OK button Reset Switch Yes Voice/Video Capabilities Voice-over-Packet Capabilities LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo  Cancellation, Dynamic  Jitter Buffer, Modem detection and auto-switch to G.711 Voice and Fax Codecs G.711  A-law/U-law,  G.722,  G.723.1  5.3K/6.3K,  G.726,  G.729A/B,  iLBC, GSM, AAL2-G.726-32, ADPCM; T.38 Video Codecs H.264, H.263, H.263+ QoS Layer 3 QoS, Layer 2 QoS Signaling and Control DTMF Methods In Audio, RFC2833, and SIP INFO Digital Signaling PRI, SS7, MFC/R2 Provisioning Protocol and   Plug-and-Play TFTP/HTTP/HTTPS,  auto-discovery  &  auto-provisioning  of Grandstream  IP  endpoints  via  ZeroConfig  (DHCP  Option  66/multicast SIP SUBSCRIBE/mDNS), eventlist between local and remote trunks Network Protocols TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LAPD Disconnect Methods Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone Security Media SRTP, TLS, HTTPS, SSH Physical Universal Power Supply   Input: 100-240VAC, 50-60Hz   Output: DC+12VDC, 1.5A, 18W Physical   Unit Weight: 2.165 KG   Package weight: 3.012 KG Dimensions 440mm (L) x 185mm (W) x 44mm (H) Environmental   Operating: Temperature 32 - 113oF / 0 - 45oC,                       Humidity 10-90% (non-condensing)   Storage: Temperature 14 - 140oF / -10 - 60oC                 Humidity 10-90% (non-condensing)
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 16 of 193  Mounting Rack mount and Desktop Additional Features Multi-language Support English,  Simplified  Chinese,  Traditional  Chinese,  Spanish,  French, Portuguese,  German,  Russian,  Italian,  Polish,  Czech  for  web  GUI; Customizable  IVR/extension  to  support  English,  Chinese,  British English,  German,  Spanish,  Greeks,  French,  Italian,  Dutch,  Polish, Portuguese, Russian, Swedish, Turkish, Hebrew and Arabic Caller ID Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan Polarity Reversal/ Wink Yes, with enable/disable option upon call establishment and termination Call Center Multiple  configurable  call  queues,  automatic  call  distribution  (ACD) based on agent skills/availability busy level, in-queue announcement Customizable Auto Attendant Up to 5 layers of IVR (Interactive Voice Response) Concurrent Calls Up to 200 calls Conference Bridges Up to 5 bridges, up to 32 seats Call Features Call  park,  call  forward,  call  transfer,  DND,  DISA,  DOD,  ring  group, pickup group, blacklist, paging/intercom and etc Defense Fail2ban, Alert events, Data sync (automatically export previous day's data), Cleaner (periodically delete user data) Compliance   FCC: Part 15 (CFR 47) Class B, Part 68   CE:  EN55022  Class  B,  EN55024,  EN61000-3-2,  EN61000-3-3, EN60950-1, TBR21, RoHS     TICK:  AS/NZS  CISPR  22  Class  B,  AS/NZS  CISPR  24,  AS/NZS 60950, AS/ACIF S002     ITU-T K.21 (Basic Level)   UL 60950 (power adapter)   T1: TIA-968-B Section 5.2.4   E1: TBR12/TBR13   E1: AS/ACIF S016
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 17 of 193  INSTALLATION  Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series.  EQUIPMENT PACKAGING Table 2: UCM6510 Equipment Packaging Main Case Yes (1) Power Adaptor Yes (2) Ethernet Cable Yes (1) Wall Mount Yes (2) Screws Yes (6) Quick Installation Guide Yes (1)  CONNECT YOUR UCM6510 CONNECT THE UCM6510   Figure 1: UCM6510 Front View      Figure 2: UCM6510 Back View
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 18 of 193  Follow the steps below to connect the UCM6510 for initial setup:  1.  Connect one end of an RJ-45 Ethernet cable (cable type: straight through) into the WAN port of the UCM6510; connect the other end into the uplink port of an Ethernet switch/hub. 2.  Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert the main plug of the power adapter into a surge-protected power outlet. (Connect the second power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down). 3.  Wait for the UCM6510 to boot up. The LCD in the front will show its hardware information when the bootup process is done. 4.  Once the UCM6510 is successfully connected to the network, the LED indicator for the WAN port in the front will be in solid green and the LCD shows up the IP address.  Depending on how the UCM6510 is used, users can follow the steps below for optional setup:  1.  PSTN  Line  Connection:  connect  PSTN  lines  from  the  wall  jack  to  the  UCM6510  LINE  ports  (FXO ports). 2.  Analog Line Connection: connect analog lines (phone and fax) to the PHONE ports (FXS ports). 3.  T1/E1/J1 Line Connection: connect one end of the T1/E1/J1 cable provided from the service provider into the T1/E1/J1 port of the UCM6510; connect the other end into the T1/E1/J1 wall jack.  SAFETY COMPLIANCES  The UCM6510 series IP PBX complies with FCC/CE and various safety standards. The UCM6510 power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6510 package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.  WARRANTY  If  the UCM6510 series  IP  PBX  was  purchased  from a  reseller, please  contact  the company  where  the device  was  purchased  for  replacement,  repair  or  refund.  If  the  device  was  purchased  directly  from Grandstream,  contact  our  Technical  Support Team for  a RMA (Return  Materials  Authorization)  number before  the  product  is  returned.  Grandstream  reserves  the right  to  remedy  warranty  policy  without  prior notification.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 19 of 193     Warning:   Use the power adapter provided with the UCM6510 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 20 of 193  GETTING STARTED  The UCM6510 provides LCD interface, LED indication and web GUI configuration interface.    The LCD displays hardware, software and network information. Users could also navigate in the LCD menu for device information and basic network configuration.   The LED indication at the front of the device provides interface connection and activity status.   The web GUI gives users access to all the configurations and options for UCM6510 setup.  This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI of  the  UCM6510.  Once  the  basic  settings  are  done,  users  could  start  making  calls  from  UCM6510 extension registered on a SIP phone as described at the end of this section.  USE THE LCD MENU   Default LCD Display By  default,  when  the  device  is  powered  up,  the  LCD  will  show  device  model  (e.g.,  UCM6510), hardware  version  (e.g.,  V1.5A)  and  IP  address.  Press  "Down"  button  and  the  system  time  will  be displayed (e.g., 2014-05-15 14:20).   Menu Access Press "OK" button to start browsing  menu options. Please  see menu options in [Table 3: LCD Menu Options].   Menu Navigation Press  the  "Down" arrow key to  browser  different menu  options.  Press the  "OK" button  to select  an entry.   Exit If "Back" option is available in the menu, select it to go back to the previous menu. For "Device Info" "Network Info" and "Web Info" which do not have "Back" option, simply press the "OK" button to go back to the previous menu. Also, the LCD will display default idle screen after staying in menu option for 15 seconds.   LCD Backlight   The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for 30 seconds.    The following table shows the LCD menu options.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 21 of 193  Table 3: LCD Menu Options View Events  Critical Events  Other Events Device Info  Hardware: Hardware version number  Software: Software version number  P/N: Part number  WAN MAC: WAN side MAC address (UCM6510 only)  LAN MAC: LAN side MAC address  Uptime: System up time since the last reboot. Network Info  WAN Mode: DHCP, Static IP, or PPPoE  WAN IP: IP address  WAN Subnet Mask  LAN IP: IP address  LAN Subnet Mask Network Menu  LAN Mode: Select LAN mode as DHCP, Static IP or PPPoE  WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE Factory Menu  Reboot  Factory Reset  LCD Test Patterns Press  "OK"  to  start.  Then  press  "Down"  button  to  test  different  LCD patterns. When done, press "OK" button to exit.  Fan Mode Select "Auto" or "On".  LED Test Patterns Select "All On" "All Off" or "Blinking" and check LED status for USB, SD, T1/E1/J1, Phone 1/Phone 2, Line 1/Line 2 ports. After the LED test, select "Back" in the menu and the device will show the LED actual status again.  RTC Test Patterns Select  "2022-02-22  22:22"  or  "2011-01-11  11:11"  to  start  the  RTC (Real-Time  Clock)  test  pattern.  Check  the  system  time  from  LCD  idle screen  by  pressing  "DOWN"  button,  or  from  web  GUI->System Status->General page. After the test, reboot the device manually and the device will display the correct time.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 22 of 193   Hardware Testing Select "Test SVIP" to perform SVIP test on the device. This is mainly for factory testing purpose which verifies the hardware connection inside the device. The diagnostic result displays on the LCD after the test is done. Web Info  Protocol: Web access protocol. HTTP or HTTPS. By default it's HTTPS  Port: Web access port number. By default it's 8089   USE THE LED INDICATORS  The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions.  Table 4: UCM6510/UCM6510 LED INDICATORS              USE THE WEB GUI ACCESS WEB GUI  The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome and etc.  LED Indicator LED Status Power 1/Power 2 PoE LAN WAN USB SD T1/E1/J Phone 1 /Phone 2 (FXS) Line 1/Line 2 FXO          Solid: Connected      Fast Blinking: Data Transferring      Slow Blinking: Trying to connect      OFF: Not Connected
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 23 of 193   Figure 3: UCM6510 web GUI Login Page  To access the web GUI:  1.  Connect the computer to the same network as the UCM6510. 2.  Ensure the device is properly powered up and shows its IP address on the LCD. 3.  Open a web browser on the computer and enter the IP address in the address bar. The web login page will display as shown in [Figure 3: UCM6510 web GUI Login Page]. 4. Enter  the  administrator’s  login  and  password  to  access  the  web  configuration  menu.  The  default administrator's username and password is "admin" and "admin". It is highly recommended to change the default password after login for the first time.    Note: By default, the UCM6510 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6510 IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089. For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web browser and the web page will be redirected to:  https://192.168.40.167:8089  The option "Redirect From Port 80" can be configured under the UCM6510 web GUI->Settings->HTTP Server.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 24 of 193  WEB GUI CONFIGURATIONS  There are four main sections in the web GUI for users to view the PBX status, configure and manage the PBX.   Status: Displays PBX status, System Status, System Events and CDR.  PBX:  To  configure  extensions,  trunks,  call  routes,  zero  config  for  auto  provisioning,  call  features, internal options, IAX settings, SIP settings, as well as ports configuration for digital trunks.  Settings:  To  configure  network  settings,  firewall  settings,  change  password,  LDAP  Server,  HTTP Server, Email Settings, Time Settings and NTP server.  Maintenance:  To  perform  firmware  upgrade,  backup  configurations,  cleaner  setup,  reset/reboot, syslog setup and troubleshooting.  WEB GUI LANGUAGES  Currently the UCM6510 web GUI supports the following languages:  English Simplified Chinese Traditional Chinese Spanish French Portuguese Russian Italian Polish German Czech   Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 25 of 193      Figure 4: UCM6510 web GUI Language  SAVE AND APPLY CHANGES  Click on "Save" button after configuring the  web GUI options in  one page. After saving all the changes, make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device.   Figure 5: UCM6510 web GUI: Apply Changes   MAKE YOUR FIRST CALL  Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call.  1.  Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 26 of 193  2.  Click on "Create New SIP Extension" to create a new extension. You will need User ID, Password and Voicemail Password information to register and use the extension later. 3.  Register the extension on your phone with the SIP User ID, SIP server and SIP Password information. The SIP server address is the UCM6510 IP address. 4.  When  your  phone  is  registered  with  the  extension,  dial *97  to  access  the  voicemail  box.  Enter  the Voicemail Password once you hear "Password" voice prompt. 5.  Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu. 6.  You are successfully connected to the PBX system now.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 27 of 193  SYSTEM SETTINGS  This  section  explains  configurations  for  system-wide  parameters  on  the  UCM6510.  Those  parameters include Network Settings,  Firewall, Change  Password, LDAP server, HTTP server, Email settings, Time Settings and NTP Server settings.  NETWORK SETTINGS  After successfully connecting the UCM6510 to the network for the first time, users could login the web GUI and go to Settings->Network Settings to configure the network parameters for the device. Select each tab in  web  GUI->Settings->Network  Settings  page  to  configure  LAN/WAN  settings,  802.1X  and  Port Forwarding.  BASIC SETTINGS  Please refer to the following tables for basic network configuration parameters on the UCM6510.  Table 5: UCM6510 Network Settings->Basic Settings Method Select "Route", "Switch" or "Dual" mode on the network interface of UCM6510. The default setting is "Route".  Route WAN port interface will be used for uplink connection. LAN port interface will be used to serve as router.  Switch WAN port interface will be used for uplink connection. LAN port interface will be used as bridge for PC connection.  Dual Both ports can be used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" for this interface. Preferred DNS Server Enter the preferred DNS server address. WAN (when "Method" is set to "Route") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. Gateway IP Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0. Subnet Mask Enter  the  subnet  mask  address  for  static  IP  settings.  The  default  setting  is
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 28 of 193  255.255.0.0. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. DNS Server 1 Enter  the  DNS  server  1  address  for  static  IP  settings.  The  default  setting  is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Tag Assign the VLAN tag of the layer 2 QoS packets for WAN port. The default value is 0. Layer 2 QoS 802.1p Priority Value Assign the priority value of the layer 2 QoS packets for WAN port. The default value is 0. LAN (when Method is set to "Route") IP Address Enter the IP address assigned to LAN port. The default setting is 192.168.2.1. Subnet Mask Enter the subnet mask. The default setting is 255.255.255.0. DHCP Server Enable Enable or disable DHCP server capability. The default setting is "Yes". DNS Server 1 Enter DNS server address 1. The default setting is 8.8.8.8. DNS Server 2 Enter DNS server address 2. The default setting is 208.67.222.222. Allow IP Address From Enter the DHCP IP Pool starting address. The default setting is 192.168.2.100. Allow IP Address To Enter the DHCP IP Pool ending address. The default setting is 192.168.2.254. Default IP Lease Time Enter the IP lease time (in seconds). The default setting is 43200. LAN (when Method is set to "Switch") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. Gateway IP Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0. Subnet Mask Enter  the  subnet  mask  address  for  static  IP  settings.  The  default  setting  is 255.255.0.0. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. DNS Server 1 Enter  the  DNS  server  1  address  for  static  IP  settings.  The  default  setting  is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Tag Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Layer 2 QoS 802.1p Priority Value Assign the  priority value of the layer 2 QoS packets for LAN port. The default value is 0.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 29 of 193  LAN 1 / LAN 2 (when Method is set to "Dual") Default Interface If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN port) and then configure network settings for LAN 1/LAN 2. The default interface is LAN 2. IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. Gateway IP Enter the gateway IP address for static IP settings when the port is assigned as default interface. The default setting is 0.0.0.0. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. Subnet Mask Enter  the  subnet  mask  address  for  static  IP  settings.  The  default  setting  is 255.255.0.0. DNS Server 1 Enter  the  DNS  server  1  address  for  static  IP  settings.  The  default  setting  is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Layer 2 QoS 802.1Q/VLAN Tag Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 0. Layer 2 QoS 802.1p Priority Value Assign the  priority value of the layer 2 QoS packets for LAN port.  The default value is 0.   802.1X Table 6: UCM6510 Network Settings->802.1X 802.1X Mode Select  802.1X  mode.  The  default  setting  is  "Disable".  The  supported  802.1X mode are:   EAP-MD5   EAP-TLS   EAP-PEAPv0/MSCHAPv2 Identity Enter 802.1X mode identity information. MD5 Password Enter 802.1X mode MD5 password information. 802.1X Certificate Select 802.1X certificate from local PC and then upload. 802.1X Client Certificate Select 802.1X client certificate from local PC and then upload.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 30 of 193  PORT FORWORDING  The  UCM6510  network  interface  supports  router  functions  which  provides  users  the  ability  to  do  port forwarding.  If  the  UCM6510  is  set  to  "Route"  under  web  GUI->Settings->Network  Settings->Basic Settings: Method, port forwarding is available for configuration.  The  port  forwarding  configuration  is  under  web  GUI->Settings->Network  Settings->Port  Forwarding page. Please see related settings in the table below.  Table 7: UCM6510 Network Settings->Port Forwarding WAN Port Specify the WAN port number. Up to 8 ports can be configured. LAN IP Specify the LAN IP address. LAN Port Specify the LAN port number. Protocol Type Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in the selected port. The default setting is "UDP Only".   FIREWALL  The UCM6510 provides users firewall configurations to prevent certain malicious attack to the UCM6510 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth  purpose.  The  UCM6510  also  provides  Fail2ban  feature  for  authentication  errors  in  SIP REGISTER,  INVITE  and  SUBSCRIBE.  To  configure  firewall  settings  in  UCM6510,  go  to  web GUI->Settings->Firewall page.  STATIC DEFENSE  Under web GUI->Settings->Firewall->Static Defense page, users will see the following information:    Current service information with port, process and type.   Typical firewall settings.   Custom firewall settings.  The following table shows a sample current service status running on the UCM6510.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 31 of 193  Table 8: UCM6510 Firewall->Static Defense->Current Service Port Process Type Protocol or Service 7777 Asterisk tcp/IPv4 SIP 389 Slapd tcp/IPv4 LDAP 22 Dropbear tcp/IPv4 SSH 80 Lighthttpd tcp/IPv4 HTTP 8089 Lighthttpd tcp/IPv4 HTTPS 69 Opentftpd udp/IPv4 TFTP 9090 Asterisk udp/IPv4 SIP 6060 zero_config udp/IPv4 UCM6510 zero_config service 5060 Asterisk udp/IPv4 SIP 4569 Asterisk udp/IPv4 SIP 5353 zero_config udp/IPv4 UCM6510 zero_config service 37435 Syslogd udp/IPv4 Syslog  For typical firewall settings, users could configure the following options on the UCM6510.  Table 9: Typical Firewall Settings Ping Defense Enable If enabled, ICMP response will not be allowed for Ping request. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN interface. SYN-Flood Defense Enable Enable  to  prevent  SYN  Flood  denial-of-service  attack  to  the  device.  The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN interface. Ping-of-Death Defense Enable Enable to  prevent  Ping-of-Death attack to the device.  The default  setting is disabled. To enable or disable it, click on the check box for the LAN or WAN   interface.   Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM6510. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 32 of 193   Figure 6: Create New Firewall Rule  Table 10: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule. Action Select the action for the Firewall to perform.   ACCEPT   REJECT   DROP Type Select the traffic type.  IN If selected, users will need specify the network interface "LAN", "WAN" or "Both" for the incoming traffic.   OUT Service Select the service type.   FTP  SSH   Telnet   TFTP   HTTP   LDAP   Custom If selected, users will need specify Source (IP and port), Destination (IP and port) and Protocol (TCP, UDP or Both) for the service.   Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. Users can click on    to edit the rule, or select    to delete the rule.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 33 of 193   DYNAMIC DEFENSE  Dynamic  defense  can  blacklist  hosts  dynamically  when  the  UCM6510  is  set  to  "Route"  under  web GUI->Settings->Network  Settings->Basic  Settings:  Method.  If  enabled,  the  traffic  coming  into  the UCM6510 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6510 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6510.  Table 11: UCM6510 Firewall Dynamic Defense Dynamic Defense Enable Enable dynamic defense. The default setting is disabled. Periodical Time Interval Configure  the  dynamic  defense  periodic  time  interval  (in  minutes).  If  the number  of  TCP  connections  from  a  host exceeds  the  connection  threshold within  this  period,  this  host  will  be  added  into  Blacklist.  The  valid  value  is between 1 to 59 when dynamic defense is turned on. The default setting is 59. Blacklist Update Interval Configure the blacklist update time interval (in seconds). The default setting is 120. Connection Threshold Configure  the  connection  threshold.  Once  the  number  of  connections  from the same host reaches the threshold, it will be added into the blacklist. The default setting is 100. Dynamic Defense Whitelist Configure the dynamic defense whitelist.  For example, 192.168.1.3 192.168.1.4   FAIL2BAN  Fail2Ban feature on the UCM6510 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within  "Max Retry Duration", the UCM6510 will take action to forbid the host for certain period as defined in "Banned Duration". This feature helps prevent SIP brute force attacks to the PBX system.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 34 of 193  Table 12: Fail2Ban Settings Global Settings Enable Fail2Ban Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable Fail2Ban" and "Asterisk Service" are turned on in order to use Fail2Ban for SIP authentication on the UCM6510. Banned Duration Configure  the  duration  (in  seconds)  for  the  detected  host  to  be  banned.  The default setting is 300. If set to -1, the host will be always banned. Max Retry Duration Within this  duration  (in  seconds),  if  a  host  exceeds  the  max  times  of  retry as defined in "MaxRetry", the host will be banned. The default setting is 5. MaxRetry Configure  the  number  of  authentication  failures  during  "Max  Retry  Duration" before the host is banned. The default setting is 10. Fail2Ban Whitelist Configure IP address, CIDR mask or DNS host in the whiltelist. Fail2Ban will not ban the host with matching address in this list. Up to 5 addresses can be added into the list. Local Settings Asterisk Service Enable  Asterisk  service  for  Fail2Ban.  The  default  setting  is  disabled.  Please make sure both "Enable Fail2Ban" and "Asterisk Service" are turned on in order to use Fail2Ban for SIP authentication on the UCM6510. Port Configure  the  listening  port  number  for  the  service.  Currently  only  5060  (for UDP) is supported. MaxRetry Configure  the  number  of  authentication  failures  during  "Max  Retry  Duration" before the host is banned. The default setting is 10. Please make sure this option is  properly  configured  as  it  will  override  the  "MaxRetry"  value  under  "Global Settings".    CHANGE PASSWORD  After login the web GUI for the first time, it is highly recommended for users to change the default password "admin" to a more complicated password for security purpose. Follow the steps below to change the web GUI access password.  1.  Go to web GUI->Settings->Change Password page. 2.  Enter the old password first. 3. Enter the new password and retype the new password to confirm. The new password has to be at least 4 characters.   4.  Click on "Save" and the user will be automatically logged out. 5.  Once the web page comes back to the login page again, enter the  username "admin" and the  new password to login.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 35 of 193  LDAP SERVER  The UCM6510 has an embedded LDAP server for users to manage corporate phonebook in a centralized manner.    By default, the LDAP server has generated the first phonebook with PBX DN "ou=pbx,dc=pbx,dc=com" based on the UCM6510 user extensions already.   Users  could  add  new  phonebook  with  a  different  Phonebook  DN  for  other  external  contacts.  For example, "ou=people,dc=pbx,dc=com".   All the phonebooks in the UCM6510 LDAP server have the same Base DN "dc=pbx,dc=com".  If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks.  Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM6510. If the UCM6510 has multiple LDAP phonebooks created, in the LDAP client configuration, users could use "dc=pbx,dc=com" as Base DN to have access to all phonebooks on the UCM6510 LDAP server, or use a specific phonebook DN, for example "ou=people,dc=pbx,dc=com", to access to phonebook with Phonebook DN "ou=people,dc=pbx,dc=com " only.  To access LDAP Server settings, go to web GUI->Settings->LDAP Server.  LDAP SERVER CONFIGURATIONS  The following figure shows the default LDAP server configurations on the UCM6510.   Figure 7: LDAP Server Configurations
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 36 of 193   The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn't have to configure username and password to access the phonebook directory. The "Root DN" and "Root  Password"  here  are  for  LDAP  management  and  configuration  where  users  will  need  provide  for authentication purpose before modifying the LDAP information. The default phonebook list in this LDAP server can be viewed and edited by clicking on    for the first phonebook under LDAP Phonebook.   Figure 8: Default LDAP Phonebook DN   Figure 9: Default LDAP Phonebook Attributes  LDAP PHONEBOOK  Users could use the default phonebook, edit the default phonebook as well as add new phonebook on the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 37 of 193  information will need to be modified via web GUI->PBX->Basic/Call Routes->Extensions first. The default LDAP phonebook will then be updated automatically.  A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section.   Figure 10: Add LDAP Phonebook  Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if configuring  "Phonebook  Prefix"  as  "people",  the  "Phonebook  DN"  will  be  filled  with "ou=people,dc=pbx,dc=com".  Once added, users can select    to edit the phonebook attributes and contact list (see figure below), or select    to delete the phonebook.  Figure 11: Edit LDAP Phonebook
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 38 of 193  LDAP CLIENT CONFIGURATIONS  The configuration on LDAP client is similar when you use other LDAP servers. Here we provide an example on how to configure the LDAP client on the SIP end points to use the default PBX phonebook.  Assuming  the server  base  dn is  "dc=pbx,dc=com",  configure the  LDAP  clients  as  follows  (case insensitive):  Base DN: dc=pbx,dc=com Login DN: Please leave this field empty Password: Please leave this field empty Anonymous: Please enable this option Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389   To configure Grandstream IP phones as the LDAP client, please refer to the following example:  Server Address: The IP address or domain name of the UCM6510 Base DN: dc=pbx,dc=com User Name: Please leave this field empty Password: Please leave this field empty LDAP Name Attribute: CallerIDName Email Department FirstName LastName LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter: (AccountNumber=%) LDAP Name Filter: (CallerIDName=%) LDAP Display Name: AccountNumber CallerIDName LDAP Version: If existed, please select LDAP Version 3 Port: 389   The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in Figure 7: LDAP Server Configurations.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 39 of 193   Figure 12: GXP2200 LDAP Phonebook Configuration   HTTP SERVER  The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and Google  Chrome.  By  default,  the  PBX  can  be  accessed  directly  by  typing  IP  address  in  the  PC's  web browser  (e.g.,  192.168.40.50).  It  will  then  be  automatically  redirected  to  HTTPS  using  Port  8089  (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under web GUI->Settings->HTTP Server.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 40 of 193    Table 13: HTTP Server Settings Redirect From Port 80 Enable or disable redirect from port 80. On the PBX, the default access protocol is HTTPS and the default port number is 8089. When this option is  enabled,  the  access  using  HTTP  with  Port  80  will  be  redirected  to HTTPS with Port 8089. The default setting is "Enable". Protocol Type Select HTTP or HTTPS. The default setting is "HTTPS". Port Specify  port  number  to  access  the  HTTP  server.  The  default  port number is 8089.  Once the change is saved, the web page will be redirected to the login page using the new URL. Enter the username and password to login again.  EMAIL SETTINGS  The Email application on the UCM6510 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail  (Voicemail-To-Email)  and  etc.  The  configuration  parameters  can  be  accessed  via  web GUI->Settings->Email Settings.  Table 14: Email Settings TLS Enable Enable or disable TLS during transferring/submitting your Email to other SMTP server. The default setting is "Yes". Type Select Email type.   MTA:  Mail  Transfer  Agent.  The  Email  will  be  sent  from  the configured domain. When MTA is selected, there is no need to set up  SMTP  server  for  it  or  no  user  login  is  required.  However,  the Emails sent from MTA might be considered as spam by the target SMTP server.   Client:  Submit  Emails  to  the  SMTP  server.  A  SMTP  server  is required and users need login with correct credentials. Domain Specify  the  domain  name  to  be  used  in  the  Email  when  using  type "MTA". Server Specify the SMTP server when using type "Client". Username Username is required when using type "Client". Normally it's the Email address. Password Password to login for the above Username (Email address) is required
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 41 of 193  when using type "Client". Display Name Specify the display name in the FROM header in the Email. Sender Specify the sender's Email address. For example, pbx@example.mycompany.com.    The  following  figure  shows  a  sample  Email  settings  on  the  UCM6510,  assuming  the  Email  is  using smtp.gmail.com as the SMTP server.   Figure 13: UCM6510 Email Settings   Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test Email to verify the Email settings on the UCM6510.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 42 of 193   Figure 14: UCM6510 Email Settings: Send Test Email  TIME SETTINGS  The current system time on the UCM6510 is displayed on the upper right of the web page. It can also be found under web GUI->Status->System Status->General.  To configure the UCM6510 to update time automatically, go to web GUI->Settings->Time Settings-> Auto Time Updating.  Table 15: Auto Time Updating Remote NTP Server Specify the URL or IP address of the NTP server for the UCM6510 to synchronize  the  date  and  time.  The  default  NTP  server  is ntp.ipvideotalk.com. Enable DHCP Option 2 If set to "Yes", the UCM6510 is allowed to get provisioned for Time Zone from  DHCP  Option  2  in  the  local  server  automatically.  The  default setting is "Yes". Enable DHCP Option 42 If  set  to  "Yes",  the  UCM6510  is  allowed  to  get  provisioned  for  NTP Server from DHCP Option 42 in the local server automatically. This will override  the  manually  configured  NTP  Server.  The  default  setting  is "Yes". Time Zone Select the proper time zone option so the UCM6510 can display correct
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 43 of 193  time accordingly.  If  "Self-Defined  Tome  Zone"  is selected,  please  specify the time  zone parameters  in  "Self-Defined  Time  Zone"  field  as  described  in  below option. Self-Defined Time Zone If "Self-Defined Time Zone" is selected in "Time Zone" option, users will need define their own time zone following the format below.    The syntax is: std offset dst [offset], start [/time], end [/time]    Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0  MTZ+6MDT+5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST, which is U.S central time. If it is positive (+), the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian); If it is negative (-), the local time zone is east.    M4.1.0,M11.1.0   The 1st number indicates Month: 1, 2, 3..., 12 (for Jan, Feb, .., Dec). The 2nd number indicates the nth iteration of the weekday: (1st Sunday,   3rd Tuesday…). Normally 1, 2, 3, 4 are used. If 5 is used, it means the last iteration of the weekday. The  3rd  number  indicates  weekday:  0,1,2,..,6  (  for  Sun,  Mon,   Tues, ... ,Sat). Therefore, this example is the DST which starts from the First Sunday of   April to the 1st Sunday of November.   To  manually  set  the  time  on  the  UCM6510,  go  to  web  GUI->Settings->Time  Settings->Set  Time Manually. The format is YYYY-MM-DD HH:MI:SS.   Figure 15: Set Time Manually
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 44 of 193  NTP SERVER  The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the  UCM6510  as  the  NTP  server,  set  "Enable  NTP  server"  to  "Yes"  under  web  GUI->Settings->Time Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 45 of 193  PROVISIONING OVERVIEW  Grandstream  SIP Devices  can be configured  via  web interface as  well  as via  configuration  file through TFTP/HTTP/HTTPS  download.  All  Grandstream  SIP  devices  support  a  proprietary  binary  format configuration file and XML format configuration file. The UCM6510 provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area. This allows users to finish the installation with ease and start using the SIP devices in a managed way.  To provision a phone, three steps are involved, i.e., discovery, assignment and provisioning. The UCM6510 creates  XML  config  file  to  the  detected/assigned  Grandstream  device  and  accomplishes  the  following configurations on the device after the provisioning:    A UCM6510 extension will be assigned and registered on the phone.   SIP-related network settings such as "NAT traversal" and "Use Random Port" are configured on the phone.   Call feature settings such as "Public Mode", "Voicemail User ID", "Dial Plan" and "Auto Answer".   LDAP client configurations will be set up automatically on the phone to use the default LDAP directory generated in the UCM6510 LDAP server.  This section explains how zero config works on the UCM6510. The settings for this feature can be accessed via web GUI->PBX->Basic/Call Routes->Zero Config.  AUTO PROVISIONING  By default, the Zero Config feature is enabled on the UCM6510 for auto provisioning. Three methods of auto provisioning are used.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 46 of 193   Figure 16: UCM6510 Zero Config   SIP SUBSCRIBE  When  the  phone  boots  up,  it  sends  out  SUBSCRIBE  to  a  multicast  IP  address  in  the  LAN.  The UCM6510 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6510 and reboot again to take the new configuration.   DHCP OPTION 66  This  method  should  be  used  only  when  the  UCM6510  is  set  to  "Route"  mode  under  web GUI->Settings->Network  Settings->Basic  Settings:  Method. When the phone  restarts  (by  default DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM6510 receives it and  returns  DHCP  OFFER  with  the  config  server  path  URL  in  the  Option  66,  for  example, https://192.168.2.1:8089/zccgi/. The phone will then use the path to download the config file generated in the UCM6510.   mDNS  When the phone boots up, it sends out mDNS query to get the TFTP server address. The UCM6510 will respond with its own address. The phone will then send TFTP request to download the XML config file from the UCM6510.  To start the auto provisioning process, under web GUI->PBX->Basic/Call Routes->Zero Config, click on "Auto Provision Settings" and fill in the auto provision information.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 47 of 193   Figure 17: Auto Provision Settings  Table 16: Auto Provision Settings Enable Zero Config Enable or disable the zero config feature on the PBX. The default setting is disabled. Automatically Assign Extension If  enabled,  when  the  device  is  discovered,  the  PBX  will  automatically assign an extension within the range defined in "Zero Config Extension Segment" to the device. The default setting is disabled. Zero Config Extension Segment Click  on  the  link  "Zero  Config  Extension  Segment"  to  specify  the extension  range  to  be  assigned  if  "Automatically  Assign  Extension"  is enabled. The default range is 5000-6299. Enable Pick Extension If enabled, the extension list will be sent out to the device after receiving the device's request. This feature is for the GXP    phones that support selecting  extension  to  be  provisioned  via  phone's  LCD.  The  default setting is disabled. Pick Extension Segment Click on the link "Pick Extension Segment" to specify the extension list to be sent to the device. The default range is 4000 to 4999. Pick Extension Period (hour): Specify the number of minutes to allow the phones being provisioned to pick extensions.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 48 of 193  Please make sure an extension is manually assigned to the phone or "Automatically Assign Extension" is enabled during provisioning. After the configuration on the UCM6510 web GUI, click on "Save" and "Apply Changes".  Once  the  phone  boots  up  and  picks  up  the  config  file  from  the  UCM6510,  it  will  take  the configuration right away.  MANUAL PROVISIONING DISCOVERY  Users could manually discover the device by specifying the IP address or scanning the entire LAN network. Three methods are supported to scan the devices.    PING   ARP   SIP Message (NOTIFY)  Click  on  "Auto  Discover",  fill  in  the  "Scan  Method"  and  "Scan  IP".  The  IP  address  segment  will  be automatically filled in based on the network mask detected on the UCM6510. If users need scan the entire network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address. Then click on "Save"  to  start  discovering  the  devices  within  the same  network.  To  successfully discover  the  devices, "Zero  Config"  needs  to  be  enabled  on  the  UCM6510  web  GUI->PBX->Basic/Call  Routes->Zero Config->Auto Provisioning Settings.   Figure 18: Auto Discover  The  following  figure  shows  a  list  of  discovered  phones.  The  MAC  address,  IP  Address,  Extension  (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit/Delete/Update) are displayed in the list.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 49 of 193    Figure 19: Discovered Devices  ASSIGNMENT In the discovered list, click on    to open the edit dialog to assign an extension or multiple extensions to this device. Hot-Desking can also be enabled from this edit page.   Figure 20: Assign Extension To Device     After saving the edit dialog, the XML config file will be generated in the UCM6510. Reboot the phone or trigger the phone to download the config file by clicking on    icon for the entry in the zero config device list.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 50 of 193  CREATE NEW DEVICE  Users could also directly create a new device and assign the extension before the device is discovered by the UCM6510. Once the device is plugged in, it can then be discovered and provisioned by the UCM6510.  Click on "Create New Device" and the following dialog will show. Enabled Hot-Desking (optional), fill in the MAC  address  (required),  IP  address  (optional),  Version  (optional),  Model  (optional)  and  the  extension (required) to assign to the device. Click on "Save" to add the device to the provision list.   Figure 21: Create New Device  PROVISIONING  After  the  successful  discovery  and  assignment  configuration  on  the  UCM6510,  the  device  will  start downloading the config file and take the new configuration with the extension registered.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 51 of 193  EXTENSIONS CREATE NEW USER CREATE NEW SIP EXTENSION  To  manually  create  new  SIP  user,  go  to  web  GUI->PBX->Basic/Call  Routes->Extensions.  Click  on "Create New User"->"Create New SIP Extension" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows.  Table 17: SIP Extension Configuration Parameters General Extension The extension number associated with the user. CallerID Number Configure the CallerID Number that would be applied for outbound calls from this user.  Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Permission Assign  permission  level  to  the  user.  The  available  permissions  are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal".  Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule.   SIP/IAX Password Configure the password for the user. A random secure password will be automatically  generated.  It  is  recommended  to  use  this  password  for security purpose. Enable Voicemail Enable voicemail for the user. The default setting is "Yes". Voicemail Password Configure  voicemail  password  (digits  only)  for  the  user  to  access  the voicemail box. A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose. Call Forward Unconditional Configure  the  Call  Forward  Unconditional  target  number.  If  not configured, the  Call Forward Unconditional feature  is deactivated. The default setting is deactivated.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 52 of 193  Call Forward No Answer Configure the Call Forward No Answer target number. If not configured, the Call Forward No Answer feature is deactivated. The default setting is deactivated. Call Forward Busy Configure  the Call Forward  Busy  target  number.  If not  configured,  the Call  Forward  Busy  feature  is  deactivated.  The  default  setting  is deactivated. Ring Timeout Configure  the  number  of  seconds  to  ring  the  user  before  the  call  is forwarded to  voicemail (voicemail is enabled)  or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510,  which  can  be  configured  in  the  global  ring  timeout  setting under web GUI->Internal  Options->IVR  Prompt: General  Preference. The valid range is between 5 seconds and 600 seconds.  Note: If  the  end  point  also  has  a  ring  timeout  configured,  the  actual  ring timeout used is the shortest time set by either device. Auto Record Enable  automatic  recording  for  the  calls  using  this  extension.  The default setting is disabled. The recording files  will be saved in external storage  if  plugged  in  and  can  be  accessed  under  web GUI->CDR->Recording Files. Skip Voicemail Password Verification When  user  dials  voicemail  code,  the  password  verification  IVR  is skipped.  If  enabled,  this  would  allow  one-button  voicemail  access.  By default this option is disabled. Support Hot-Desking Mode If enabled, SIP Password will accept only alphabet characters and digits; AuthID will be changed to the same as Extension User Settings First Name Configure  the  first  name  of  the  user.  The  first  name  can  contain characters, letters, digits and _. Last Name Configure  the  last  name  of  the  user.  The  last  name  can  contain characters, letters, digits and _. Email Address Fill in the Email address for the user. Voicemail will be sent to this Email address. Language Select  the  voice  prompt  language  to  be  used  for  this  extension.  The default setting is "Default" which is the selected voice prompt language under  web  GUI->PBX->Internal  Options->Language.  The  dropdown list  shows  all  the  current  available  voice  prompt  languages  on  the UCM6510.  To  add  more  languages  in  the  list,  please  download  voice prompt  package  by  selecting  "Check  Prompt  List"  under  web
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 53 of 193  GUI->PBX->Internal Options->Language. SIP Settings NAT Use  NAT  when  the  UCM6510  is  on  a  public  IP  communicating  with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports. The default setting is enabled. Can Reinvite By  default,  the  UCM6510  will  route  the  media  steams  from  SIP endpoints  through  itself.  If  enabled,  the  PBX  will  attempt  to  negotiate with  the  endpoints  to  route  the  media  stream  directly.  It  is  not  always possible  for  the  UCM6510  to  negotiate  endpoint-to-endpoint  media routing. The default setting is "No". DTMF Mode Select  DTMF  mode  for  the  user  to send  DTMF.  The  default setting  is "RFC2833".  If  "Info"  is  selected,  SIP  INFO  message  will  be  used.  If "Inband"  is  selected,  64-kbit  PCMU  and  PCMA  are  required.  When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband" will be used. Insecure   Port:  Allow  peers  matching  by  IP  address  without  matching  port number.   Very:  Allow  peers  matching  by  IP  address  without  matching  port number.  Also,  authentication  of  incoming  INVITE messages is  not required.   No:  Normal  IP-based  peers  matching  and  authentication  of incoming INVITE.  The default setting is "Port". Enable Keep-alive If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port open. The default setting is "Yes". Keep-alive Frequency Configure the Keep-alive interval (in seconds) to check if the host is up. The default setting is 60 seconds. Auth ID Configure  the  authentication  ID  for  the  user.  If  not  configured,  the CallerID number Other Settings SRTP Enable SRTP for the call. The default setting is disabled. Fax Detection Enable to detect Fax signal from the user/trunk during the call and send the received Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the default  Email  address  in  Fax  setting  page  under  UCM6510  web GUI->PBX->Internal Options->Fax/T.38.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 54 of 193   Note: If enabled, Fax Pass-through cannot be used. Strategy This option controls  how the extension can  be used  on devices  within different types of network.   Allow All Device in any network can register this extension.   Local Subnet Only Only the user  in specific  subnet can  register  this  extension.  Up  to three subnet addresses can be specified.  A Specific IP Address Only  the  device  on  the  specific  IP  address  can  register  this extension.  The default setting is "Allow All". Skip Trunk Auth If  enabled,  users  will  not  need  enter  the  "PIN  Set"  required  by  the outbound rule to make outbound calls. The default setting is "No". Codec Preference Select audio and video  codec for the  extension. The  available codecs are:  PCMU,  PCMA,  GSM,  AAL2-G.726-32,  G,726,  G.722,  G.729, G.723, ILBC, ADPCM, H.264, H.263 and H.263p.  CREATE NEW IAX EXTENSION  To  manually  create  new  IAX  user,  go  to  web  GUI->PBX->Basic/Call  Routes->Extensions.  Click  on "Create New User"->"Create New IAX Extension" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows.  Table 18: IAX Extension Configuration Parameters General Extension The extension number associated with the user. CallerID Number Configure the CallerID Number that would be applied for outbound calls from this user.  Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Permission Assign  permission  level  to  the  user.  The  available  permissions  are
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 55 of 193  "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal".  Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule.   SIP/IAX Password Configure the password for the user. A random secure password will be automatically  generated.  It  is  recommended  to  use  this  password  for security purpose. Enable Voicemail Enable voicemail for the user. The default setting is "Yes". Voicemail Password Configure  voicemail  password  (digits  only)  for  the  user  to  access  the voicemail box. A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose. Call Forward Unconditional Configure  the  Call  Forward  Unconditional  target  number.  If  not configured, the  Call Forward Unconditional feature  is deactivated. The default setting is deactivated. Call Forward No Answer Configure the Call Forward No Answer target number. If not configured, the Call Forward No Answer feature is deactivated. The default setting is deactivated. Call Forward Busy Configure  the Call Forward  Busy target  number.  If  not configured, the Call  Forward  Busy  feature  is  deactivated.  The  default  setting  is deactivated. Ring Timeout Configure  the  number  of  seconds  to  ring  the  user  before  the  call  is forwarded to  voicemail (voicemail is enabled)  or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510,  which  can  be  configured  in  the  global  ring  timeout  setting under web GUI->Internal  Options->IVR  Prompt: General  Preference. The valid range is between 5 seconds and 600 seconds.  Note: If  the  end  point  also  has  a  ring  timeout  configured,  the  actual  ring timeout used is the shortest time set by either device. Auto Record Enable  automatic  recording  for  the  calls  using  this  extension.  The default setting is disabled. The recording files will be saved in external storage  if  plugged  in  and  can  be  accessed  under  web GUI->CDR->Recording Files. Skip Voicemail Password When  user  dials  voicemail  code,  the  password  verification  IVR  is
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 56 of 193  Verification skipped.  If  enabled,  this  would  allow  one-button  voicemail  access.  By default this option is disabled. User Settings First Name Configure  the  first  name  of  the  user.  The  first  name  can  contain characters, letters, digits and _. Last Name Configure  the  last  name  of  the  user.  The  last  name  can  contain characters, letters, digits and _. Email Address Fill in the Email address for the user. Voicemail will be sent to this Email address. Language Select  the  voice  prompt  language  to  be  used  for  this  extension.  The default setting is "Default" which is the selected voice prompt language under  web  GUI->PBX->Internal  Options->Language.  The  dropdown list  shows  all  the  current  available  voice  prompt  languages  on  the UCM6510.  To  add  more  languages  in  the  list,  please  download  voice prompt  package  by  selecting  "Check  Prompt  List"  under  web GUI->PBX->Internal Options->Language. IAX Settings Max Number of Calls Configure  the  maximum  number  of  calls  allowed  for  each  remote  IP address. Require Call Token Configure to enable/disable requiring call token. If set to "Auto", it might lock  out  users  who  depend  on  backward  compatibility  when  peer authentication credentials are shared between physical endpoints. The default setting is "Yes". Other Settings SRTP Enable SRTP for the call. The default setting is disabled. Fax Detection Enable to detect Fax signal from the user/trunk during the call and send the received Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the default  Email  address  in  Fax  setting  page  under  web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used. Strategy This option controls  how the extension can  be used  on devices  within different types of network.   Allow All Device in any network can register this extension.   Local Subnet Only
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 57 of 193  Only the user  in specific  subnet can  register  this  extension.  Up  to three subnet addresses can be specified.  A Specific IP Address Only  the  device  on  the  specific  IP  address  can  register  this extension.  The default setting is "Allow All". Skip Trunk Auth If  enabled,  users  will  not  need  enter  the  "PIN  Set"  required  by  the outbound rule to make outbound calls. The default setting is "No". Codec Preference Select audio and video  codec for the  extension. The  available codecs are:  PCMU,  PCMA,  GSM,  AAL2-G.726-32,  G,726,  G.722,  G.729, G.723, ILBC, ADPCM, H.264, H.263 and H.263p.  CREATE NEW FXS EXTENSION  To  manually  create  new  FXS  user,  go  to  web  GUI->PBX->Basic/Call  Routes->Extensions.  Click  on "Create New User"->"Create New FXS Extension" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows.  Table 19: FXS Extension Configuration Parameters General Extension The extension number associated with the user. Analog Station Select the FXS port to be assigned for this extension. CallerID Number Configure the CallerID Number that would be applied for outbound calls from this user.  Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Permission Assign  permission  level  to  the  user.  The  available  permissions  are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal".  Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule.   Enable Voicemail Enable voicemail for the user. The default setting is "Yes".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 58 of 193  Voicemail Password Configure  voicemail  password  (digits  only)  for  the  user  to  access  the voicemail box. A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose. Call Forward Unconditional Configure  the  Call  Forward  Unconditional  target  number.  If  not configured, the  Call Forward Unconditional feature  is deactivated. The default setting is deactivated. Call Forward No Answer Configure the Call Forward No Answer target number. If not configured, the Call Forward No Answer feature is deactivated. The default setting is deactivated. Call Forward Busy Configure  the Call Forward  Busy  target  number.  If not  configured,  the Call  Forward  Busy  feature  is  deactivated.  The  default  setting  is deactivated. Ring Timeout Configure  the  number  of  seconds  to  ring  the  user  before  the  call  is forwarded to  voicemail (voicemail is enabled)  or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510,  which  can  be  configured  in  the  global  ring  timeout  setting under web GUI->Internal  Options->IVR  Prompt: General  Preference. The valid range is between 5 seconds and 600 seconds.  Note: If  the  end  point  also  has  a  ring  timeout  configured,  the  actual  ring timeout used is the shortest time set by either device. Auto Record Enable  automatic  recording  for  the  calls  using  this  extension.  The default setting is disabled. The recording files will be saved in external storage  if  plugged  in  and  can  be  accessed  under  web GUI->CDR->Recording Files. Skip Voicemail Password Verification When  user  dials  voicemail  code,  the  password  verification  IVR  is skipped.  If  enabled,  this  would  allow  one-button  voicemail  access.  By default this option is disabled. User Settings First Name Configure  the  first  name  of  the  user.  The  first  name  can  contain characters, letters, digits and _. Last Name Configure  the  last  name  of  the  user.  The  last  name  can  contain characters, letters, digits and _. Email Address Fill in the Email address for the user. Voicemail will be sent to this Email address. Language Select  the  voice  prompt  language  to  be  used  for  this  extension.  The
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 59 of 193  default setting is "Default" which is the selected voice prompt language under  web  GUI->PBX->Internal  Options->Language.  The  dropdown list  shows  all  the  current  available  voice  prompt  languages  on  the UCM6510.  To  add  more  languages  in  the  list,  please  download  voice prompt  package  by  selecting  "Check  Prompt  List"  under  web GUI->PBX->Internal Options->Language. Analog Settings Call Waiting Configure  to  enable/disable  call  waiting  feature.  The  default  setting  is "No". User # as SEND If  configured,  the  #  key  can  be  used  as  SNED  key  after  dialing  the number on the analog phone. The default setting is "Yes". RX Gain Configure the RX gain for the receiving channel of analog FXS port. The valid range is -30dB to +6dB. The default setting is 0. TX Gain Configure the TX gain for the transmitting channel of analog FXS port. The valid range is -30dB to +6dB. The default setting is 0. MIN RX Flash Configure  the  minimum  period  of  time  (in  milliseconds)  that  the hook-flash must remain unpressed for the PBX to consider the event as a  valid  flash  event.  The  valid  range  is  30ms  to  1000ms.  The  default setting is 200ms. MAX RX Flash Configure  the  maximum  period  of  time  (in  milliseconds)  that  the hook-flash must remain unpressed for the PBX to consider the event as a valid flash event. The minimum period of time is 256ms and it can't be modified. The default setting is 1250ms. Enable Polarity Reversal If  enabled,  a  polarity  reversal  will  be  marked  as  received  when  an outgoing  call  is  answered  by  the  remote  party.  For  some  countries,  a polarity reversal is used for signaling the disconnection of a phone line and  the  call  will  be  considered  as  hangup  on  a  polarity  reversal.  The default setting is "Yes". Echo Cancellation Specify "ON", "OFF" or a value (the power of 2) from 32 to 1024 as the number of taps of cancellation.  Note: When configuring the number of taps, the number 256 is not translated into 256ms  of echo  cancellation. Instead,  256 taps  means  256/8 =  32 ms. The default setting is "ON", which is 128 taps. 3-Way Calling Configure  to  enable/disable  3-way  calling  feature  on  the  user.  The default setting is enabled.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 60 of 193  Send CallerID After Configure the number of rings before sending CID. The default setting is 1. Other Settings Fax Detection Enable to detect Fax signal from the user/trunk during the call and send the received Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the default  Email  address  in  Fax  setting  page  under  web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used. Skip Trunk Auth If  enabled,  users  will  not  need  enter  the  "PIN  Set"  required  by  the outbound rule to make outbound calls. The default setting is "No".  BATCH ADD EXTENSIONS  BATCH ADD SIP EXTENSIONS  Under web GUI->PBX->Basic/Call  Routes->Extensions, click on "Batch Add Extensions"->"Batch Add SIP Extensions".  Table 20: Batch Add SIP Extension Parameters General Start Extension Configure the starting extension number of the batch of extensions to be added. Create Number Specify the number of extensions to be added. The default setting is 5. Permission Assign  permission  level  to  the  user.  The  available  permissions  are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal".  Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls from this rule. Enable Voicemail Enable Voicemail for the user. The default setting is "Yes". SIP/IAX Password Configure  the  SIP/IAX  password  for  the  users.  Three  options  are available to create password for the batch of extensions.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 61 of 193    User Random Password. A  random  secure  password  will  be  automatically  generated.  It  is recommended to use this password for security purpose.   Use Extension as Password.   Enter a password to be used on all the extensions in the batch. Voicemail Password Configure Voicemail password (digits only) for the users.   User Random Password.   A  random  password  in  digits  will  be  automatically  generated.  It  is recommended to use this password for security purpose.   Use Extension as Password.   Enter a password to be used on all the extensions in the batch. Ring Timeout Configure  the  number  of  seconds  to  ring  the  user  before  the  call  is forwarded to  voicemail (voicemail is enabled)  or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510,  which  can  be  configured  in  the  global  ring  timeout  setting under web GUI->Internal  Options->IVR  Prompt: General  Preference. The valid range is between 5 seconds and 600 seconds.  Note: If  the  end  point  also  has  a  ring  timeout  configured,  the  actual  ring timeout used is the shortest time set by either device. Auto Record Enable  automatic  recording  for  the  calls  using  this  extension.  The default setting is disabled. The recording files will be saved in external storage  if  plugged  in  and  can  be  accessed  under  web GUI->CDR->Recording Files. Skip Voicemail Password Verification When  user  dials  voicemail  code,  the  password  verification  IVR  is skipped.  If  enabled,  this  would  allow  one-button  voicemail  access.  By default this option is disabled. SIP Settings NAT Use NAT when the PBX is on a public IP communicating with devices hidden behind NAT (e.g.,  broadband router). If  there is one-way audio issue,  usually  it's  related  to  NAT  configuration  or  Firewall's  support  of SIP and RTP ports. The default setting is enabled. Can Reinvite By  default,  the  PBX  will  route  the  media  steams  from  SIP  endpoints through  itself.  If  enabled,  the  PBX  will  attempt  to  negotiate  with  the endpoints to route the media stream directly. It is not always possible for the  PBX  to  negotiate  endpoint-to-endpoint  media  routing.  The  default setting is "No". DTMF Mode Select  DTMF  mode  for  the  user to  send  DTMF.  The  default setting  is
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 62 of 193  "RFC2833".  If  "Info"  is  selected,  SIP  INFO  message  will  be  used.  If "Inband"  is  selected,  64-kbit  codec  PCMU  and  PCMA  are  required. When  "Auto"  is  selected,  RFC2833  will  be  used  if  offered,  otherwise "Inband" will be used. Insecure   Port:  Allow  peers  matching  by  IP  address  without  matching  port number.   Very:  Allow  peers  matching  by  IP  address  without  matching  port number.  Also,  authentication  of  incoming  INVITE messages is  not required.   No:  Normal  IP-based  peers  matching  and  authentication  of incoming INVITE.  The default setting is "Port". Enable Keep-alive If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port open. The default setting is "Yes". Keep-alive Frequency Configure the number of seconds for the host to be up for Keep-alive. The default setting is 60 seconds. Other Settings SRTP Enable SRTP for the call. The default setting is "No". Fax Detection Enable to detect Fax signal from the user/trunk during the call and send the received Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the default  Email  address  in  Fax  setting  page  under  web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used. Strategy This option controls how  the extension can  be used  on  devices within different types of network.   Allow All Device in any network can register this extension.   Local Subnet Only Only the user  in specific  subnet can  register  this  extension.  Up  to three subnet addresses can be specified.  A Specific IP Address.   Only  the  device  on  the  specific  IP  address  can  register  this extension.  The default setting is "Allow All".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 63 of 193  Skip Trunk Auth If  enabled,  users  will  not  need  enter  the  "PIN  Set"  required  by  the outbound rule to make outbound calls. The default setting is "No". Codec Preference Select audio and video  codec  for the  extension. The available codecs are: PCMU, PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263 and H.263p.  BATCH ADD IAX EXTENSIONS  Under web GUI->PBX->Basic/Call  Routes->Extensions, click on "Batch Add Extensions"->"Batch Add IAX Extensions".  Table 21: Batch Add IAX Extension Parameters General Start Extension Configure the starting extension number of the batch of extensions to be added. Create Number Specify the number of extensions to be added. The default setting is 5. Permission Assign  permission  level  to  the  user.  The  available  permissions  are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal".  Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls from this rule. Enable Voicemail Enable Voicemail for the user. The default setting is "Yes". SIP/IAX Password Configure  the  SIP/IAX  password  for  the  users.  Three  options  are available to create password for the batch of extensions.   User Random Password. A  random  secure  password  will  be  automatically  generated.  It  is recommended to use this password for security purpose.   Use Extension as Password.   Enter a password to be used on all the extensions in the batch. Voicemail Password Configure Voicemail password (digits only) for the users.   User Random Password.   A  random  password  in  digits  will  be  automatically  generated.  It  is recommended to use this password for security purpose.   Use Extension as Password.   Enter a password to be used on all the extensions in the batch.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 64 of 193  Ring Timeout Configure  the  number  of  seconds  to  ring  the  user  before  the  call  is forwarded to  voicemail (voicemail is enabled)  or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510,  which  can  be  configured  in  the  global  ring  timeout  setting under web GUI->Internal  Options->IVR Prompt: General Preference. The valid range is between 5 seconds and 600 seconds.  Note: If  the  end  point  also  has  a  ring  timeout  configured,  the  actual  ring timeout used is the shortest time set by either device. Auto Record Enable  automatic  recording  for  the  calls  using  this  extension.  The default setting is disabled. The recording files will be saved in external storage  if  plugged  in  and  can  be  accessed  under  web GUI->CDR->Recording Files. Skip Voicemail Password Verification When  user  dials  voicemail  code,  the  password  verification  IVR  is skipped.  If  enabled,  this  would  allow  one-button  voicemail  access.  By default this option is disabled. IAX Settings Max Number of Calls Configure  the  maximum  number  of  calls  allowed  for  each  remote  IP address. Require Call Token Configure to enable/disable requiring call token. If set to "Auto", it might lock  out  users  who  depend  on  backward  compatibility  when  peer authentication credentials are shared between physical endpoints. The default setting is "Yes". Other Settings SRTP Enable SRTP for the call. The default setting is "No". Fax Detection Enable to detect Fax signal from the user/trunk during the call and send the received Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the default  Email  address  in  Fax  setting  page  under  web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used. Strategy This option controls  how the extension can  be used  on devices within different types of network.   Allow All Device in any network can register this extension.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 65 of 193    Local Subnet Only Only the user  in specific  subnet can  register  this  extension.  Up  to three subnet addresses can be specified.  A Specific IP Address.   Only  the  device  on  the  specific  IP  address  can  register  this extension.  The default setting is "Allow All". Skip Trunk Auth If  enabled,  users  will  not  need  enter  the  "PIN  Set"  required  by  the outbound rule to make outbound calls. The default setting is "No". Codec Preference Select audio and video  codec  for the  extension. The available codecs are: PCMU, PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263 and H.263p.  EDIT EXTENSION  All  the  UCM6510  extensions  are  listed  under  web  GUI->PBX->Basic/Call  Routes->Extensions,  with status, Extension,  CallerID  Name,  Technology (SIP, IAX and  FXS),  IP  and  Port.  Each extension has a checkbox for users to "Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit" , "Reboot"    and "Delete"    are available per extension.   Status Users can see the following icon for each extension to indicate the SIP status.      Green:      Free     Blue:      Ringing     Yellow:      In Use     Grey:      Unavailable   Edit single extension Click on  to start editing the extension parameters.   Reboot the user
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 66 of 193  Click on    to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6510 web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings.   Delete single extension Click on    to delete the extension. Or select the checkbox of the extension and then click on "Delete Selected Extensions".   Modify selected extensions Select  the  checkbox  for  the  extension(s).  Then  click  on  "Modify  Selected  Extensions"  to  edit  the extensions in a batch.   Delete selected extensions Select  the checkbox  for  the extension(s).  Then  click on  "Delete  Selected  Extensions"  to delete  the extension(s).   EXPORT EXTENSIONS  The extensions configured on the UCM6510 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt.   Figure 22: Export Extensions  The exported csv file can also serve as a template for users to fill in desired extension information to be imported to the UCM6510.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 67 of 193  IMPORT EXTENSIONS  The capability to import extensions to the UCM6510 provides users flexibility to batch add extensions with similar or different configurations quickly.  1.  Export extension csv file from the UCM6510 by clicking on "Export Extensions" button. 2.  Fill up the extension information you would like in the exported csv template. 3.  Click on "Import Extensions" button. The following dialog will be prompted.  Figure 23: Export Extensions  4.  Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX.    Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change.   Delete and Recreate: The current extension previously configured will be deleted and the duplicate extension in the csv file will be loaded to the PBX.   Update Information: The current extension previously configured in the PBX will be kept. However, if the duplicate extension in the csv file has different configuration for any options, it will override the configuration for those options in the extension.  5.  Click on    to select csv file from local directory in the PC. 6.  Click on "Save" to import the csv file. 7.  Click on "Apply Changes" to apply the imported file on the UCM6510.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 68 of 193  ANALOG TRUNKS  To set up analog trunk on the UCM6510:   Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.   Go to web GUI->PBX->Ports Config->Analog Hardware to configure analog hardware settings.  ANALOG TRUNKS CONFIGURATION  Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.    Click on "Create New Analog Trunk" to add a new analog trunk.   Click on    to edit the analog trunk.   Click on    to delete the analog trunk.  The analog trunk options are listed in the table below.  Table 22: Analog Trunk Configuration Parameters Channels Select the channel for the analog trunk. Trunk Name Specify a unique label to identify the trunk when listed in outbound rules, incoming rules and etc. Advanced Options Enable Polarity Reversal If  enabled,  a  polarity  reversal  will  be  marked  as  received  when  an outgoing  call  is  answered  by  the  remote  party.  For  some  countries,  a polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as "hangup" on a polarity reversal. The default setting is "No". Polarity on Answer Delay When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is shorter than the value of "Polarity on Answer Delay", the Polarity  Reversal  will  be  ignored.  Otherwise,  the  FXO  will  onhook  to disconnect the call. The default setting is 600ms. Current Disconnect Threshold (ms) This is the periodic time (in ms) that the UCM6510 will use to check on a voltage drop in the line. The default setting is 200. The valid range is 50 to 3000.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 69 of 193  Ring Timeout Configure  the  ring  timeout  (in  ms).  Trunk  (FXO)  devices  must  have  a timeout to determine if there was a hangup before the line is answered. This  value  can  be  used  to  configure  how  long  it  takes  before  the UCM6510 considers a non-ringing line with hangup activity. The default setting is 8000. RX Gain Configure the RX gain for the receiving channel of analog FXO port. The valid range is from -13.5 (dB) to + 12.0 (dB). The default setting is 0. TX Gain Configure the TX gain for the transmitting channel of analog FXO port. The valid range is from -13.5 (dB) to + 12.0 (dB). The default setting is 0. Use CallerID Configure to enable CallerID detection. The default setting is "Yes". Fax Detection Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. The default setting is "No".  Note: If enabled, Fax Pass-through cannot be used. Caller ID Scheme Select  the  Caller  ID  scheme  for  this  trunk.  The  default  setting  is "Bellcore/Telcordia". Auto Record Enable  automatic  recording  for  the  calls  using  this  trunk.  The  default setting  is  disabled.  The  recording  files  are  saved  in  external  storage device  if  plugged  in  and  can  be  accessed  under  web GUI->CDR->Recording Files. Tone Settings Busy Detection Busy Detection is  used to  detect far end hangup or  for detecting busy signal. The default setting is "Yes". Busy Tone Count If  "Busy  Detection"  is  enabled,  users  can  specify  the  number  of  busy tones  to be  played  before  hanging  up. The  default  setting  is  2. Better results might be achieved if set to 4, 6 or even 8. Please note that the higher the number is, the more time is needed to hangup the channel. However, this might lower the probability to get random hangup. Congestion Detection Congestion  detection  is used to  detect far  end congestion  signal.  The default setting is "Yes". Congestion Count If  "Congestion  Detection"  is enabled,  users  can specify the  number  of   congestion tones to wait for. The default setting is 2. Tone Country Select the country for tone settings. If "Custom" is selected, users could manually configure the values for Busy Tone and Congestion Tone. The default setting is "United States of America (USA)". Busy Tone Syntax:
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 70 of 193  f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value.  Default value: f1=480@-50,f2=620@-50,c=500/500 Congestion Tone Syntax:   f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value.  Default value: f1=480@-50,f2=620@-50,c=250/250 PSTN Detection Click on "Detect" to detect the busy tone, Polarity Reversal and Current Disconnect by PSTN. Before the detecting, please make sure there are more than one channel configured and working properly. If the detection has busy tone, the "Tone Country" option will be set as "Custom".  PSTN DETECTION  The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6510 settings.  1.  Go to UCM6510 web GUI->PBX->Basic/Call Routes->Analog Trunks page. 2.  Click to edit the analog trunk created for the FXO port.   3. In the dialog window to edit the analog trunk, go to "Tone Settings" section and there are two methods to set the busy tone.    Tone Country. The default setting is "United States of America (USA)".   PSTN Detection.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 71 of 193     Figure 24: UCM6510 FXO Tone Settings  4.  Click on "Detect" to start PSTN detection.   Figure 25: UCM6510 PSTN Detection    If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection.  Detect Model: Auto Detect. Source Channel: The source channel to be detected. Destination Channel: The channel to help detecting. For example, the second FXO port. Destination  Number:  The  number  to  be  dialed  for  detecting.  This  number  must  be  the  actual PSTN number for the FXO port used as the destination channel.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 72 of 193   Figure 26: UCM6510 PSTN Detection: Auto Detect    If there is only one FXO port connected to PSTN line, use the following settings for auto-detection.   Figure 27: UCM6510 PSTN Detection: Semi-Auto Detect  Detect Model: Semi-auto Detect. Source Channel: The source channel to be detected. Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number.  5.  Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For "Auto Detect", the call will be automatically answered. For "Semi-auto Detect", the UCM6510 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process.  6.  Once  done,  the  detected  result  will  show.  Users  could  save  the  detecting  result  as  the  current UCM6510 settings.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 73 of 193   Table 23: PSTN Detection For Analog Trunk Detect Model Select "Auto Detect" or "Semi-auto Detect" for PSTN detection.   Auto Detect Please  make  sure  two  or  more  channels  are  connected  to  the UCM6510 and in idle status before starting the detection. During the detection, one channel will be used as caller (Source Channel) and another channel  will be used as  callee (Destination  Channel). The UCM6510  will  control  the  call  to  be  established  and  hang  up between caller and callee to finish the detection.   Semi-auto Detect Semi-auto  detection  requires  answering  or  hanging  up  the  call manually.  Please  make  sure  one  channel  is  connected  to  the UCM6510 and in idle status before starting the detection. During the detection, source channel will be used as caller and send the call to the configured Destination Number. Users will then need follow the prompts in web GUI to help finish the detection.  The default setting is "Auto Detect". Source Channel Select the channel to be detected. Destination Channel Select the channel to help detect when "Auto Detect" is used. Destination Number Configure the number to be called to help the detection.   Note:   The PSTN detection process will keep the call up for about 1 minute.   If "Semi-auto Detect' is used, please pick up the call only after informed from the web GUI prompt.   Once  the  detection  is  successful,  the  detected  parameters  "Busy  Tone",  "Polarity  Reversal"  and "Current  Disconnect  by  PSTN"  will  be  filled  into  the  corresponding  fields  in  the  analog  trunk configuration.   ANALOG HARDWARE CONFIGURATION  The  analog  hardware  (FXS  port  and  FXO  port)  on  the  UCM6510  can  be  configured  under  web GUI->PBX->Ports Config->Analog Hardware. Click on    to edit signaling preference for FXS port or configure ACIM settings for FXO port.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 74 of 193   Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change.   Figure 28: FXS Ports Signaling Preference  For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port. Or users could click on "Detect" for the UCM6510 to automatically detect the ACIM value. The detecting value will be automatically filled into the settings.   Figure 29: FXO Ports ACIM Settings     Note: ACIM  setting  is  very  important  for  the  FXO/PSTN  line  to  work  properly  on  the  UCM6510.  If  the  users experience echo, caller ID or disconnecting issue, please make sure to run the ACIM detection to find out the correct value for impedance setting.     Table 24: PBX/Ports Config/Analog Hardware Tone Region Select country to set the default tones for dial tone, busy tone, ring tone and  etc  to  be  sent  from  the  FXS  port.  The  default  setting  is  "United States of America (USA)". Advanced Settings
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 75 of 193  FXO Opermode Select  country  to  set  the  On  Hook  Speed,  Ringer  Impedance,  Ringer Threshold,  Current  Limiting,  TIP/RING  voltage  adjustment,  Minimum Operational  Loop  Current,  and  AC  Impedance  as  predefined  for  your country's  analog  line  characteristics.  The  default  setting  is  "United States of America (USA)". FXS Opermode Select  country  to  set  the  On  Hook  Speed,  Ringer  Impedance,  Ringer Threshold,  Current  Limiting,  TIP/RING  voltage  adjustment,  Minimum Operational  Loop  Current,  and  AC  Impedance  as  predefined  for  your country's  analog  line  characteristics.  The  default  setting  is  "United States of America (USA)". FXS TISS Override Configure to enable or disable override Two-Wire Impedance Synthesis (TISS). The default setting is No.  If  enabled,  users  can  select  the  impedance  value  for  Two-Wire Impedance Synthesis (TISS) override. The default setting is 600Ω. PCMA Override Select  the  codec  to  be  used  for  analog  lines.  North  American  users should choose PCMU. All other countries, unless already known, should be assumed to be PCMA. The default setting is PCMU.  Note: This option requires system reboot to take effect. Boost Ringer Configure  whether  normal  ringing  voltage  (40V)  or  maximum  ringing voltage (89V) for analog  phones attached  to  the FXS  port  is  required. The default setting is "Normal". Fast Ringer Configure  to  increase  the  ringing  speed  to  25HZ.  This  option  can  be used with "Low Power" option. The default setting is "Normal". Low Power Configure  the  peak  voltage  up  to  50V  during  "Fast  Ringer"  operation. This option is used with "Fast Ringer". The default setting is "Normal". Ring Detect If set to "Full Wave", false ring detection will be prevented for lines where Caller  ID  is  sent  before  the  first  ring  and  proceeded  by  a  polarity reversal, as in UK. The default setting is "Standard". FXS MWI Mode Configure  the  type  of  Message  Waiting  Indicator  on  FXS  lines.  The default setting is "FSK".   FSK: Frequency Shift Key Indicator   NEON: Light Neon Bulb Indicator.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 76 of 193  DIGITAL TRUNKS  The UCM6510 supports E1/T1 which are physical connection technology used in digital network. T1 is the North American format whereas E1 is the European format with different transmission speed. Currently PRI signaling is supported for the E1/T1 interface on the UCM6510.  To set up digital trunk on the UCM6510:    Go to web GUI->PBX->Ports Config->Digital Hardware to configure port type and channels.  Go to web GUI->PBX->Basic/Call Routes->Digital Trunks to add and edit digit trunks.  DIGITAL HARDWARE CONFIGURATION  Go to web GUI->PBX->Ports Config->Digital Hardware page and configure the following:   Figure 30: Digital Hardware Configuration                    Step  1:  Click  on    to  edit  digital  ports.  Please  see  configuration parameters in           [Table 25: Ports Config/Digital Hardware: Edit Digital Ports].  Step 2: Click on    to edit group. This assigns channels to be used for the                   digital port. For E1, 30 B channels can be assigned to the default group;                     for T1, 23 B channels can be assigned to the default group.  Step  3:  If  fewer  than  30  B  channels  for  E1  or  23  B  channels  for  T1 assigned in default group,  users can click on    to add more groups. This is not necessary in most cases and only default group is needed.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 77 of 193   The following dialog shows the digital port configuration parameters. Click on "Show Advanced Options" to view more options.   Table 25: Ports Config/Digital Hardware: Edit Digital Ports Span Type Select the digital channel mode "E1", "T1" or "J1" (J1 is TBD). Clock All  T1/E1  spans  generate  a  clock  signal  on  their  transmit  side.  The parameter determines whether the clock signal from the far end of the T1/E1 is used as the master source of clock timing. If the far end is used as the master, the PBX system clock will synchronize to it.    Master: The  port  will never  be used  as a  source of  timing. This is appropriate when you know the far end should always be a slave to you.   Slave: The equipment at the far end of the E1/T1 link is the preferred source of the master clock. Signaling If  the  far  end  is  set  to  "PRI_NET",  this  option  should  be  set  to "PRI_CPE" on the UCM6510. LBO The line build-out (LBO) is the distance between the operators and the PBX. Please use the default value 0dB unless the distance is long. RX Gain Configure the RX gain for the receiving channel of digital port. The valid range is from -24dB to +12dB. TX Gain Configure  the TX  Gain for  the transmitting  channel of digital  port. The valid range is -24dB to +12dB. Codec Select alaw (PCMA) or ulaw (PCMU). The  default code is alaw for E1 and ulaw for T1. Advanced Options Switch Type Select switch type.   euroisdn: EuroISDN (common in Europe)   national: National ISDN    type 2 (common in the US)   dms100: Nortel DMS100   4ess: AT&T 4ESS   5ess: Lucent 5ESS   ni1: old national ISDN type 1   qsig: Q.SIG Coding For T1, select "ami" or "b8zs"; for E1, select "ami" or "hdb3". CRC For E1, select whether to use CRC4 or CRC6. For J1 (pending), CRC6
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 78 of 193  is used by default. PRI Dial Plan This setting is used to specify the type of the callee number. The service provider will usually verify this. The default setting is "unknown". In some very  unusual  circumstances,  you  may  need  set  to  "dynamic"  or "redundant".  Note:   When one type is selected, you might not be able to dial another class of numbers. For example, if "national" is configured, you won't be able to dial local or international numbers. PRI Local Dial Plan This setting is used to specify the type of the caller number. The service provider will usually verify this. International Prefix National Prefix Local Prefix Private Prefix Unknown Prefix Configure the prefix in PRI local dial plan for each type. PRI Indication Select the PRI Indication.   Outofband: Use RELEASE, DISCONNECT or other messages with CAUSE to indicate call progress (e.g., cause: unassigned number or user busy).   Inband: use in-band tones to play busy or congestion signal to the other side. This is the default setting. Reset Interval The interval that restarts idle channels. PRI Exclusive This  setting  is  used  to  set  up  the  ChannelID  in  SETUP  message.  If enabled,  only  the  specified  B  channel  can  be  used.  Otherwise,  select one  of  the  channels  in  B  channel.  If  you  need  override  the  existing channels selection routine and force all PRI channels to be marked as exclusively selected, please enable it. Facility Enable If selected, transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility) will be enabled. NSF Some  switches  (AT&T  especially)  require  network  specific  facility. Currently  the  supported  values  are  "none",  "sdn",  "megacom", "tollfreemegacom", "accunet".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 79 of 193  DIGITAL TRUNK CONFIGURATION  After configuring digital hardware, go to web GUI->PBX->Basic/Call Routes->Digital Trunks.    Click on "Create New Digital Trunk" to add a new digital trunk.   Click on    to configure detailed parameters for the digital trunk.   Click on    to configure Direct Outward Dialing (DOD) for the digital Trunk.   Click on    to delete the digital trunk.  The digital trunk parameters are listed in the table below.  Table 26: Digital Trunk Configuration Parameters Trunk Name Configure trunk name to identify the digital trunk. Channel Group Configure the digital channel group used by the trunk. Hide CallerID Configure to hide outgoing caller ID. The default setting is "No". Keep Trunk CID If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Caller ID Configure the Caller ID. This is the number that the trunk will try to use when  making  outbound  calls.  For  some  providers,  it  might  not  be possible  to  set  the  CallerID  with  this  option  and  this  option  will  be ignored.  When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist:    The CallerID configured for the extension will be looked up first.   If no CallerID configured for the extension, the CallerID  configured for the trunk will be used.   If the above two are missing, the "Global Outbound CID" defined in web GUI->PBX->Internal Options->General will be used. CallerID Name Configure  the  new  name  of  the  caller  when  the  extension  has  no CallerID Name configured. Auto Record Enable automatic recording for the calls using this  trunk (for SIP trunk only).  The  default setting  is  disabled. The  recording  files  are  saved  in external storage device if  plugged in and  can be accessed under  web GUI->CDR->Recording Files.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 80 of 193  Fax Detection Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used.   DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS  Please refer to section [DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS].   DIGITAL TRUNK TROUBLESHOOTING  After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, go to web GUI->Maintenance->Troubleshooting->PRI Signaling Trace to capture a trace for the T1/E1 interface. The users can take a look at the trace for basic analysis or contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support   Figure 31: Troubleshooting Digital Trunks
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 81 of 193     Click on "Start" to start capturing trace. The output result shows "Capturing...".   Once the test is done, click on "Stop" to stop the trace.   Click on "Download" to download the trace.   To delete the trace, click on "Delete".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 82 of 193  VOIP TRUNKS VOIP TRUNK CONFIGURATION  VoIP trunks can be configured in  UCM6510 under web GUI->PBX->Basic/Call  Routes->VoIP  Trunks. Once  created,  the  VoIP  trunks  will  be  listed  with  Provider  Name,  Type,  Hostname/IP,  Username  and Options to edit/detect the trunk.    Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.   Click on    to configure detailed parameters for the VoIP trunk.   Click on    to configure Direct Outward Dialing (DOD) for the SIP Trunk.   Click on    to start LDAP Sync.   Click on    to delete the VoIP trunk.  The VoIP trunk options are listed in the table below.  Table 27: SIP Trunk Configuration Parameters Create New SIP Trunk Type Select the VoIP trunk type.   Peer SIP Trunk   Register SIP Trunk Provider Name Configure  a unique  label to identify  this trunk  when listed  in outbound rules, inbound rules and etc. Host Name Configure  the  IP  address  or  URL  for  the  VoIP  providers  server  of  the trunk. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Username Enter  the  username  to  register  to  the  trunk  from  the  provider  when "Register SIP Trunk" type is selected. Password Enter  the  password  to  register  to  the  trunk  from  the  provider  when "Register SIP Trunk" is selected. Auth ID Enter the Authentication ID for "Register Trunk" type. Outbound Proxy Enter  the  IP  address  or  URL  of  the  outbound  proxy  for  "Register  SIP
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 83 of 193  Trunk" type. Auto Record Enable automatic recording for the calls using this trunk (for SIP trunk only).  The  default setting  is  disabled. The  recording  files  are  saved  in external  storage  if  plugged  in  and  can  be  accessed  under  web GUI->CDR->Recording Files. Peer SIP Trunk Configuration Parameters Provider Name Configure the provider name for the VoIP trunk. This is a unique label to identify the trunk when listed in outbound rules, inbound rules and etc. Host Name Configure  the  IP  address  or  URL  for  the  VoIP  provider  server  of  the trunk. Transport Configure the SIP transport protocol to be used in this trunk. The default setting is "All - UDP Primary".   UDP Only   TCP Only   TLS Only   All -  UDP  Primary: UDP is the  primary transport protocol  when all the other SIP transport methods are available too.   All - TCP Primary: TCP is the primary transport protocol when all the other SIP transport methods are available too.   All - TLS Primary: TLS is the primary transport protocol when all the other SIP transport methods are available too. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Caller ID Configure the Caller ID. This is the number that the trunk will try to use when  making  outbound  calls.  For  some  providers,  it  might  not  be possible  to  set  the  CallerID  with  this  option  and  this  option  will  be ignored.  When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist:    The CallerID configured for the extension will be looked up first.  If no CallerID configured for the extension, the CallerID configured for the trunk will be used.   If the above two are missing, the "Global Outbound CID" defined in web GUI->PBX->Internal Options->General will be used. CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 84 of 193  Codec Preference Select audio and video codec for the VoIP trunk. The available codecs are:  PCMU,  PCMA,  GSM,  AAL2-G.726-32,  G.726,  G.722,  G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. Auto Record Enable  automatic  recording  for  the  calls  using  this  trunk.  The  default setting is disabled. The  recording files  are saved  in external storage if plugged  in  and  can  be  accessed  under  web  GUI->CDR->Recording Files. DID Mode Configure where to get the destination ID of an incoming SIP call, from SIP Request-line or To-header. The default is set to "Request-line". Enable Qualify If enabled, the UCM6510 will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Qualify Timeout When "Enable Qualify" option is set to "Yes", configure the timeout (in ms) for the Qualify SIP message. If no response is received within the timeout, the device is considered offline. The default setting is 1000ms. Qualify Frequency When "Enable Qualify" option is set to  "Yes", configure the interval (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Fax Detection Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". Sync LDAP Enable If enabled, the local UCM6510 will automatically provide and update the local LDAP contacts to the remote UCM6510 SIP peer trunk. In order to ensure  successful  synchronization,  the  remote  UCM6510  peer  also needs to enable this option on the SIP peer trunk. The default setting is "No". Sync LDAP Password This  is  the  password  used  for  LDAP  contact  file  encryption  and decryption  during the  LDAP sync process.  The  password must be  the same on both UCM6510 peers o ensure successful synchronization. Sync LDAP Port Configure  the  TCP  port  used  LDAP  sync  feature  between  two  peer UCM6510. LDAP Outbound Rule Specify  an  outbound  rule  for  LDAP  sync  feature.  The  UCM6510  will automatically modify the remote contacts by adding prefix parsed from this rule. LDAP Dialed Prefix Specify  the  prefix  for  LDAP  sync  feature.  The  UCM6510  will
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 85 of 193  automatically modify the remote contacts by adding this prefix. Register SIP Trunk Configuration Parameters Provider Name Configure the provider name for the VoIP trunk. This is a unique label to identify the trunk when listed in outbound rules, inbound rules and etc. Host Name Configure  the  IP  address  or  URL  for  the  VoIP  provider  server  of  the trunk. Transport Configure the SIP transport protocol to be used in this trunk. The default setting is "All - UDP Primary".   UDP Only   TCP Only   TLS Only   All -  UDP  Primary: UDP is  the primary transport  protocol  when all the other SIP transport methods are available too.   All - TCP Primary: TCP is the primary transport protocol when all the other SIP transport methods are available too.   All - TLS Primary: TLS is the primary transport protocol when all the other SIP transport methods are available too. Keep Trunk CID When  enabled,  it  can  avoid  overridden  by  extension's  CID  if  the extension has CID configured. The default setting is enabled. Username Enter the username to register to the trunk from the provider. Password Enter the password to register to the trunk from the provider. Auth ID This is the authentication ID for the UCM6510 to register to the trunk if required by the provider. If not specified, the CallerID name will be sued for authentication. Codec Preference Select audio and video codec for the VoIP trunk. The available codecs are:  PCMU,  PCMA,  GSM,  AAL2-G.726-32,  G.726,  G.722,  G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. From Domain Configure  the  actual  domain  name  where  the  extension  comes  from. This can be used to override the From Header.  For  example,  "trunk.UCM6510.provider.com"  is  the  From  Domain  in From Header: sip:1234567@trunk.UCM6510.provider.com. From User Configure the  actual user name of  the extension. This  can be used to override the From Header. There are cases where there is a single ID for registration (single trunk) with multiple DIDs.  For  example,  "1234567"  is  the  From  User  in  From  Header: sip:1234567@trunk.UCM6510.provider.com.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 86 of 193  Outbound Proxy Support Select to enable outbound proxy in this trunk. The default setting is "No". Outbound Proxy When outbound proxy support is enabled, enter the IP address or URL of the outbound proxy. Auto Record Enable  automatic  recording  for  the  calls  using  this  trunk.  The  default setting  is  disabled.  The  recording  files  can  be  accessed  under  web GUI->CDR->Recording Files. DID Mode Configure where to get the destination ID of an incoming SIP call, from SIP Request-line or To-header. The default is set to "Request-line". Enable Qualify If enabled, the UCM6510 will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Qualify Timeout When "Enable Qualify" option is set to "Yes", configure the timeout (in ms) for the Qualify SIP message. If no response is received within the timeout, the device is considered offline. The default setting is 1000ms. Qualify Frequency When "Enable Qualify" option is set to  "Yes", configure the interval (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Fax Detection Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used. SRTP Enable SRTP for the VoIP trunk. The default setting is "No".   Table 28: IAX Trunk Configuration Parameters Create New IAX Trunk Type Select the VoIP trunk type.   Peer IAX Trunk   Register IAX Trunk Provider Name Configure  a unique  label to identify  this  trunk  when  listed  in outbound rules, inbound rules and etc. Host Name Configure  the  IP  address  or  URL  for  the  VoIP  providers  server  of  the trunk. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Username Enter  the  username  to  register  to  the  trunk  from  the  provider  when
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 87 of 193  "Register IAX Trunk" type is selected. Password Enter  the  password  to  register  to  the  trunk  from  the  provider  when "Register IAX Trunk" type is selected. Peer IAX Trunk Configuration Parameters Provider Name Configure the provider name for the VoIP trunk. This is a unique label to identify the trunk when listed in outbound rules, inbound rules and etc. Host Name Configure  the  IP  address  or  URL  for  the  VoIP  provider  server  of  the trunk. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Caller ID Configure the Caller ID. This is the number that the trunk will try to use when  making  outbound  calls.  For  some  providers,  it  might  not  be possible  to  set  the  CallerID  with  this  option  and  this  option  will  be ignored.  When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist:    The CallerID configured for the extension will be looked up first.   If no CallerID configured for the extension, the CallerID configured for the trunk will be used.   If the above two are missing, the "Global Outbound CID" defined in web GUI->PBX->Internal Options->General will be used. CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Codec Preference Select audio and video codec for the VoIP trunk. The available codecs are:  PCMU,  PCMA,  GSM,  AAL2-G.726-32,  G.726,  G.722,  G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. Enable Qualify If enabled, the UCM6510 will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Qualify Timeout When "Enable Qualify" option is set to "Yes", configure the timeout (in ms) for the Qualify SIP message. If no response is received within the timeout, the device is considered offline. The default setting is 1000ms. Qualify Frequency When "Enable Qualify" option is set to  "Yes", configure the interval (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Fax Detection Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 88 of 193  GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used. Register IAX Trunk Configuration Parameters Provider Name Configure the provider name for the VoIP trunk. This is a unique label to identify the trunk when listed in outbound rules, inbound rules and etc. Host Name Configure  the  IP  address  or  URL  for  the  VoIP  provider  server  of  the trunk. Keep Trunk CID When  enabled,  it  can  avoid  overridden  by  extension's  CID  if  the extension has CID configured. The default setting is enabled. Caller ID Configure the Caller ID. This is the number that the trunk will try to use when  making  outbound  calls.  For  some  providers,  it  might  not  be possible  to  set  the  CallerID  with  this  option  and  this  option  will  be ignored.  When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist:    The CallerID configured for the extension will be looked up first.   If no CallerID configured for the extension, the CallerID configured for the trunk will be used.   If the above two are missing, the "Global Outbound CID" defined in web GUI->PBX->Internal Options->General will be used. CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Username Enter the username to register to the trunk from the provider. Password Enter the password to register to the trunk from the provider. Auth ID This is the authentication ID for the UCM6510 to register to the trunk if required by the provider. If not specified, the CallerID name will be sued for authentication. Codec Preference Select audio and video codec for the VoIP trunk. The available  codecs are:  PCMU,  PCMA,  GSM,  AAL2-G.726-32,  G.726,  G.722,  G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. Enable Qualify If enabled, the UCM6510 will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Qualify Timeout When "Enable Qualify" option is set to "Yes", configure the timeout (in ms) for the Qualify SIP message. If no response is received within the
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 89 of 193  timeout, the device is considered offline. The default setting is 1000ms. Qualify Frequency When "Enable Qualify" option is set to  "Yes", configure the interval (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Fax Detection Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38.  Note: If enabled, Fax Pass-through cannot be used.   DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS  The UCM6510 provides Direct Outward Dialing (DOD) which is  a  service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.  Example of how DOD is used:  Company ABC has a SIP trunk. This SIP trunk has 4 DIDs associated to it. The main number of the office is routed to an auto attendant. The other three numbers are direct lines to specific users of the company.   At the moment when a user makes an outbound call their caller ID shows up as the main office number.   This  poses  a  problem  as  the  CEO  would  like  their  calls  to  come  from  their  direct  line.  This  can  be accomplished by configuring DOD for the CEO’s extension.  Steps on how to configure DOD on the UCM:  1.  To setup DOD go to UCM6510 web GUI->PBX->Basic/Call Routes->VoIP Trunks page. 2.  Click    to access the DOD options for the selected SIP Trunk.   3.  Click "Create a new DOD" to begin your DOD setup 4.  For "DOD Number" enter one of the numbers(DIDs) from your SIP trunk provider. In the example above Company ABC received 4 DIDs from their provider. ABC will enter in the number for the CEO's direct line. 5.  Select an extension from the "Available Extensions" list. Users have the option of selecting more than one  extension.  In  this  case,  Company  ABC  would  select  the  CEO's  extension.  After  making  the selection, click on the button to move the extension(s) to the "Selected Extensions" list.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 90 of 193   Figure 32: DOD extension selection   6.  Click "Save" at the bottom.  Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD.     Figure 33: Edit DOD
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 91 of 193  CALL ROUTES OUTBOUND ROUTES  In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance" 10-digit dials through a low-cost SIP trunk). Users can also set up a failover trunk to be used when the primary trunk fails.  Go to web GUI->PBX->Basic/Call Routes->Outbound Routes to add and edit outbound rules.    Click on "Create New Outbound Rule" to add a new outbound route.   Click on    to edit the outbound route.   Click on    to delete the outbound route.   Click on    to move the outbound route up/down to arrange the priority of the outbound rule. The outbound rule listed on the top has higher priority. When the dialing pattern matches two or more outbound rules (for example, the same pattern is configured for 2 different trunks; or dialing out 1000 matches pattern 1xxx for trunk 1 and pattern 100x for trunk 2), the one listed on the top will be used.  Table 29: Outbound Route Configuration Parameters Calling Rule Name Configure  the  name  of  the  calling  rule  (e.g.,  local,  long_distance,  and etc). Letters, digits, _ and - are allowed. Pattern  All patterns are prefixed with the "_".   Special characters:   X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Password Configure the password for users to use this rule when making outbound calls. Privilege Level Select privilege level for the outbound rule.   Internal: The lowest level required. All users can use this rule.   Local: Users with Local, National, or International level are allowed
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 92 of 193  to use this rule.   National:  Users  with  National  or  International  level  are  allowed  to use this rule.   International:  The  highest  level  required.  Only  users  with international level can use this rule.  The  default  setting  is  "International".  Please  be  aware  of  the  potential security risks when using "Internal" level, which means all users can use this outbound rule to dial out from the trunk. Enable Filter on Source Caller ID When  enabled,  users  could  specify  extensions  allowed  to  use  this outbound  route.  "Privilege  Level"  is  automatically  disabled  if  using "Enable Filter on Source Caller ID".  The following two methods can be used at the same time to define the extensions as the source caller ID.  1.  Select  available  extensions  from  the  left  to  the  right.  This  allows users to specify arbitrary single extensions. 2.  Custom Dynamic Route: define the pattern for the source caller ID. This  allows  users  to  define  extension  range  instead  of  selecting them one by one.  All patterns are prefixed with the "_".   Special characters:   X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Send This Call Through Trunk Use Trunk Select the trunk for this outbound rule. Strip Allows the user to specify the number of digits that will be stripped from   the  beginning  of  the  dialed  string  before  the  call  is  placed  via  the selected trunk.  Example: The users will dial 9 as the first digit of a long distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 93 of 193  Prepend Specify the digits to be prepended before the call is placed via the trunk. Those digits will be prepended after the dialing number is stripped. Use Failover Trunk Failover Trunk Failover trunks can be used to make sure  that a call goes through  an alternate route, when the primary trunk is busy or down. If "Use Failover Trunk" is enabled and "Failover trunk" is defined, the calls that cannot be placed via the regular trunk may have a secondary trunk to go through.      Example: The user's primary trunk is a VoIP trunk and the user would like to use the PSTN when the VoIP trunk is not available. The PSTN trunk can be configured as the failover trunk of the VoIP trunk. Strip Allows the user to specify the number of digits that will be stripped from   the  beginning  of  the  dialed  string  before  the  call  is  placed  via  the selected trunk.  Example: The users will dial 9 as the first digit of a long distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. Prepend Specify the digits to be prepended before the call is placed via the trunk. Those digits will be prepended after the dialing number is stripped.    INBOUND ROUTES  Inbound routes can be configured via web GUI->PBX->Basic/Call Routes->Inbound Routes.    Click on "Create New Inbound Rule" button to add a new inbound route.   Click on "Blacklist" button to configure blacklist for all inbound routes.   Click on    to edit the inbound route.   Click on    to delete the inbound route.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 94 of 193  INBOUND RULE CONFIGURATIONS Table 30: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. DID Pattern  All patterns are prefixed with the "_".   Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9.  The pattern can be composed of two parts, divided by a ‘/’ character.   The first part is used to specify the dialed number the second part is used to specify the caller ID and it is optional, if set it means only the extension with the specific caller ID is allowed to call in or call out.   For example, patter '_2XXX/1234' means the only extension with the caller ID '1234' is allowed to use this rule. Privilege Level Select privilege level for the inbound rule when a VoIP trunk is selected in "Trunks" field.   Internal: The lowest level required. All users can use this rule.   Local: Users with Local, National or International level are allowed to use this rule.   National:  Users  with  National  or  International  level  are  allowed  to use this rule.   International:  The  highest  level  required.  Only  users  with international level can use this rule.  This setting is used to compared with the outbound  trunk's permission level  when  the  inbound  call  dials  out  via  a  trunk  on  the  UCM6510. Therefore, it's usually used only when the "Default Destination" is set to "By DID". Default Destination Select the default destination for the inbound call.   Extension   Voicemail   Conference Room   Call Queue   Ring Group   Paging/Intercom   Voicemail Group
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 95 of 193    Fax   DISA   IVR   By DID When "By DID" is  used, the UCM6510 will  look for  the destination based  on  the  number  dialed,  which  could  be  local  extensions, conference,  call  queue,  ring  group,  paging/intercom  group,  IVR, voicemail  groups  and  Fax  extension  as  configured  in  "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through.   Dial By Name Strip Specify the number of digits to strip from the beginning of the DID. This is used when "By DID" is selected in "Default Destination". Dial Trunk Configure to allow the inbound call to  dial out from  the  PBX's trunk  or not. The default setting is disabled. Please be aware of potential security risk if "Dial Trunk" is enabled. The inbound call might be able to dial out international calls from the PBX's trunk if allowed by the privilege level. DID Destination Select  the  DID  destination  if  "By  DID"  is  selected  in  "Default Destination". Only the selected category can be reached by DID using this inbound route.   Extension   Conference   Call Queue   Ring Group   Paging/Intercom Group   IVR   Voicemail Groups   Fax Extension   Dial By Name Time Condition Start Time Select the start time "hour:minute" for the trunk to use the inbound rule. End Time Select the end time "hour:minute" for the trunk to use the inbound rule. Date Select "By Week" or "By Day" and specify the date for the trunk to use the inbound rule. Week Select the day in the week to use the inbound rule. Destination Select  the  destination  for  the  inbound  call  under  the  defined  time condition.   Extension
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 96 of 193    Voicemail   Conference Room   Call Queue   Ring Group   Paging/Intercom   Voicemail Group   Fax   DISA   IVR   By DID When "By DID" is  used, the UCM6510  will look for the destination based  on  the  number  dialed,  which  could  be  local  extensions, conference,  call  queue,  ring  group,  paging/intercom  group,  IVR, voicemail  groups  and  Fax  extension  as  configured  in  "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through. Configure the number of digits to be stripped in "Strip" option.   Dial By Name  BLACKLIST CONFIGURATIONS  In the UCM6510, Blacklist is supported  for  all inbound routes. Users  could enable the Blacklist feature, manage the Blacklist by clicking on "Blacklist".  Figure 34: Blacklist Configuration Parameters
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 97 of 193     Select the checkbox for "Blacklist Enable" to turn on Blacklist feature for all inbound routes. Blacklist is disabled by default.   Enter a number in "Add Blacklist Number" field and then click    to add to the list.   To remove a number from the Blacklist, select the number in "Blacklist list" and click on  .       Note: Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under web GUI->PBX->Internal Options->Feature Codes.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 98 of 193  CONFERENCE BRIDGE  The UCM6510 supports conference bridge allowing 32 participants with up to 5 bridges at the same time. The  conference  bridge  configurations  can  be  accessed  under  web  GUI->PBX->Call Features->Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference  bridges. The conference  bridge status and conference call recordings (if  recording is enabled) will be displayed in this web page as well.  CONFERENCE BRIDGE CONFIGURATIONS    Click on "Create New Conference Room" to add a new conference bridge.   Click on    to edit the conference bridge.   Click on    to delete the conference bridge.  Table 31: Conference Bridge Configuration Parameters Extension Configure  the  conference  number  for  the  users  to  dial  into  the conference. Password When configured, the users who  would like  to join  the conference  call must enter this password before accessing the conference bridge.  Note:   If "Public Mode" is enabled, the password is not required to join the conference bridge thus this field is invalid.   The password has to be at least 4 characters. Admin Password Configure the password to join the conference bridge as administrator. Conference  administrator  can  manage  the  conference  call  via  IVR  (if "Enable Caller Menu" is enabled) as well as invite other parties to join the conference by dialing "0" (permission required from the invited party) or  "1"  (permission  not  required  from  the  invited  party)  during  the conference call.  Note:   If "Public Mode" is enabled, the password is not required to join the conference bridge thus this field is invalid.   The password has to be at least 4 characters.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 99 of 193  Enable Caller Menu If  enabled, conference  participant  could  press the  * key  to access  the conference bridge menu. The default setting is "No". Record Conference If  enabled,  the  calls  in  this  conference  bridge  will  be  recorded automatically in a .wav format file. All the recording files will be displayed and can be downloaded in the conference web page. The default setting is "No". Quiet Mode If  enabled,  if  there  are  users  joining  or  leaving  the  conference,  voice prompt or notification tone won't be played. The default setting is "No".  Note: "Quiet Mode" and  "Announce  Callers" cannot  be enabled at  the same time. Wait For Admin If enabled, the participants will not hear each other until the conference administrator joins the conference. The default setting is "No".  Note: If "Quiet Mode" is enabled, the voice prompt for "Wait For Admin" will not be announced. Enable User Invite If  enabled,  users  could  press  0  to  invite  other  users  (with  the  users' permission)  or  press  1  to  invite  other  users  (without  the  user's permission)    to join the conference. The default setting is "No".  Note: Conference administrator can always invite other users without enabling this option. Announce Callers If  enabled,  the  caller  will  be  announced  to  all  conference  participants when there the caller joins the conference. The default setting is "No".  Note: "Quiet Mode" and  "Announce  Callers" cannot  be enabled at  the same time. Public Mode If  enabled,  no  authentication  will  be  required  when  joining  the conference call. The default setting is "Yes". Play Hold Music For First Caller If enabled, the UCM6510  will play Hold music to the first participant in the conference until another user joins in. The default setting is "No". Music On Hold Select  the  music  on  hold  class  to  be  played  in  conference  call.  This option shows up if "Play Hold Music For First Caller" is enabled. Music On  Hold  class  can  be  set  up  under  web  UI->PBX->Internal Options->Music On Hold.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 100 of 193  Skip Authentication When Inviting User via Trunk from web GUI If  enabled,  the  invitation  from  web  GUI  for  a  conference  bridge  with password  will skip the authentication  for the invited users. The  default setting is "No".  JOIN A CONFERENCE CALL  Users could dial the conference bridge extension to join the conference. If password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as administrator.  INVITE OTHER PARTIES TO JOIN CONFERENCE  When  using  the  UCM6510  conference  bridge,  there  are  two  ways  to  invite  other  parties  to  join  the conference.    Invite from web GUI.  For each conference bridge in UCM6510 web GUI->PBX->Call Features->Conference, there is an icon   for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference.    Figure 35: Conference Invitation From web GUI     Invite by dialing 0 or 1 during conference call.  A conference participant can invite other parties to the conference  by dialing from the phone during the conference call. Please make sure option "Enable User Invite" is turned on for the conference bridge first. Enter 0 or 1 during the conference call. Follow the voice prompt to input the number of the party you would like to invite. A call will be sent to this number to join it into the conference.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 101 of 193  0: If 0 is entered to invite other party, once the invited party picks up the invitation call, a permission will be asked to "accept" or "reject" the invitation before joining the conference.   1: If 1 is entered to invite other party, no permission will be required from the invited party.    Note: Conference administrator can always invite other parties from the phone during the call by entering 0 or 1. To join a conference bridge as administrator, enter the admin password when joining the conference. A conference bridge can have multiple administrators.   DURING THE CONFERENCE  During the conference call, users can manage the conference from web GUI or IVR.   Manage the conference call from web GUI.  Log in UCM6510 web GUI during the conference call, the participants in each conference bridge will be listed. 1.  Click on    to kick a participant from the conference. 2.  Click on    to mute the participant. 3.  Click on    to lock this conference bridge so that other users cannot join it anymore. 4.  Click on    to invite other users into the conference bridge.    Manage the conference call from IVR.  If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the conference. Please see options listed in the table below.  Table 32: Conference Caller IVR Menu Conference Administrator IVR Menu 1 Mute/unmute yourself. 2 Lock/unlock the conference bridge. 3 Kick the last joined user from the conference.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 102 of 193  4 Decrease the volume of the conference call. 5 Decrease your volume . 6 Increase the volume of the conference call. 7 Increase your volume. 8 More options.   1: List all users currently in the conference call.   2: Kick all non-Administrator participants from the conference call.   3: Mute/Unmute all non-Administrator participants from the conference call.   4: Record the conference call.   8: Exit the caller menu and return to the conference. Conference User IVR Menu 1 Mute/unmute yourself. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. 8 Exit the caller menu and return to the conference.     Note: When there is participant in the conference, the conference bridge configuration cannot be modified.    RECORD CONFERENCE  The  UCM6510  allows  users  to  record  the  conference  call  and  retrieve  the  recording  from  web GUI->PBX->Call Features->Conference.    To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 103 of 193  The  recording  files  will  be  listed  as  below  once  available.  Users  could  click  on    to  download  the recording or click on    to delete the recording.    Figure 36: Conference Recording
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 104 of 193  IVR CONFIGURE IVR  IVR  configurations  can  be  accessed  under  the  UCM6510  web  GUI->PBX->Call  Features->IVR.  Users could create, edit, view and delete an IVR.    Click on "Create New IVR" to add a new IVR.   Click on    to edit the IVR configuration.   Click on    to delete the IVR. Table 33: IVR Configuration Parameters Name Configure the name of the IVR. Letters, digits, _ and - are allowed. Extension Enter the extension number for users to access the IVR. Dial Other Extensions If enabled, all callers to the IVR can dial other extensions. The default setting is "No". Dial Trunk If enabled, all callers to the IVR is allowed to use trunk. The permission must be configured for the users to use the trunk first. The default setting is "No". Permission Assign permission level for outbound calls if "Dial Trunk" is enabled. The available  permissions  are  "Internal",  "Local",  "National"  and "International"  from  the  lowest  level  to  the  highest  level.  The  default setting is  "Internal". If  the user tries to dial outbound calls  after dialing into the IVR, the UCM6510 will compared the IVR's permission level with the  outbound  route's  privilege  level.  If  the  IVR's  permission  level  is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through. Welcome Prompt Select an audio file to play as the welcome prompt for the IVR. Click on "Prompt"  to  add  additional  audio  file  under  web  GUI->Internal Options->IVR Prompt. Digit Timeout Configure the timeout between digit entries. After the user enters a digit, the  user  needs  to  enter  the  next  digit  within  the  timeout.  If  no  digit  is detected  within  the  timeout,  the  UCM6510  will  consider  the  entries complete. The default timeout is 3 seconds. Response Timeout After  playing  the  prompts  in  the  IVR,  the  UCM6510  will  wait  for  the DTMF  entry  within  the  timeout  (in  seconds).  If  no  DTMF  entry  is
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 105 of 193  detected within the timeout, a timeout prompt will be played. The default setting is 10 seconds. Response Timeout Prompt Select the prompt message to be played when timeout occurs. Invalid Prompt Select the  prompt message to be played when an invalid  extension is pressed. Response Timeout Repeat Loops Configure the number of times to repeat the prompt if no DTMF input is detected.  When  the  loop  ends,  it  will  go  to  the  timeout  destination  if configured, or hang up. The default setting is 3. Invalid Repeat Loops Configure the number of times to repeat the prompt if the DTMF input is invalid.  When  the  loop  ends,  it  will  go  to  the  invalid  destination  if configured, or hang up. The default setting is 3. Language Select the voice prompt language to be used for this  IVR. The default setting is "Default"  which is the  selected voice prompt language under web  GUI->PBX->Internal  Options->Language.  The  dropdown  list shows  all  the  current  available  voice  prompt  languages  on  the UCM6510.  To  add  more  languages  in  the  list,  please  download  voice prompt  package  by  selecting  "Check  Prompt  List"  under  web GUI->PBX->Internal Options->Language. Key Press Event Select the event  for each key pressing for 0-9, *,  Timeout and Invalid. The event options are:   Extension   Voicemail   Conference Rooms   Voicemail Group   IVR   Ring Group   Queues   Page Group   Fax   IVR Prompt   Hangup   DISA   Dial By Name
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 106 of 193  CREATE IVR PROMPT  To record new IVR prompt or upload IVR prompt to be used in IVR, click on "Prompt" next to the "Welcome Prompt"  option  and  the  users  will  be  redirected  to  IVR  Prompt  page.  Or  users  could  go  to  web GUI->PBX->Internal Options->IVR Prompt page directly.   Figure 37: Click On Prompt To Create IVR Prompt  Once  the  IVR  prompt  file  is  successfully  added  to  the  UCM6510,  it  will  be  added  into  the  prompt  list options for users to select in different IVR scenarios.  RECORD NEW IVR PROMPT  In  the  UCM6510  web  GUI->PBX->Internal  Options->IVR  Prompt  page,  click  on  "Record  New  IVR Prompt" and follow the steps below to record new IVR prompt.   Figure 38: Record New IVR Prompt    Specify the IVR file name.   Select the format (GSM or WAV) for the IVR prompt file to be recorded.   Select the extension to receive the call from the UCM6510 to record the IVR prompt.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 107 of 193    Click the  "Record" button.  A request  will be sent to the  UCM6510.  The UCM6510 will then call  the extension for recording the IVR prompt from the phone.   Pick up the call from the extension and start the recording following the voice prompt.   The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete the recording.  UPLOAD IVR PROMPT  If the user has a pre-recorded IVR prompt file, click on "Upload IVR Prompt" in web GUI->PBX->Internal Options->IVR  Prompt  page  to upload  the file  to the  UCM6510.  The  following are  required for  the IVR prompt file to be successfully uploaded and used by the UCM6510:    PCM encoded.   16 bits.   8000Hz mono.   In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix.   File size under 5M.   Figure 39: Upload IVR Prompt  Click on    to select audio file from local PC and click on    to start uploading. Once uploaded, the file will appear in the IVR Prompt web page.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 108 of 193  LANGUAGE SETTINGS FOR VOICE PROMPT  The  UCM6510 supports  multiple  languages in  web GUI as  well  as system  voice prompt.  The following languages are currently supported in system voice prompt:  English (United States) Arabic Chinese Dutch English (United Kingdom) French German Greek Hebrew Italian Polish Portuguese Russian Spanish Swedish Turkish  English  (United  States)  and  Chinese  voice  prompts  are  built  in  with  the  UCM6510  already.  The  other languages provided by Grandstream can be downloaded and installed from the UCM6510 web GUI directly. Additionally, users could customize their own voice prompts, package them and upload to the UCM6510.  Language  settings  for  voice  prompt  can  be  accessed  under  web  GUI->PBX->Internal Options->Language.  DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE  To download and install voice prompt package in different languages from  UCM6510 web GUI, click on "Check Prompt List" button.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 109 of 193   Figure 40: Language Settings For Voice Prompt  A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 110 of 193   Figure 41: Voice Prompt Package List  Click  on    to  download  the  language  to  the  UCM6510.  The  installation  will  be  automatically  started once the downloading is finished.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 111 of 193   Figure 42: New Voice Prompt Language Added  A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6510 system voice prompt or delete it from the UCM6510.  CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE  The UCM6510  provides interface from  web GUI for users to customize their  own voice  prompts. Users could directly upload  the package from  web GUI. For detailed instructions on voice  prompt customizing and uploading, please refer to the link below:  http://www.grandstream.com/products/ucm_series/UCM61xx/documents/UCM61xx_voiceprompt_customization.zip
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 112 of 193  VOICEMAIL CONFIGURE VOICEMAIL  If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under web GUI->PBX->Call Features->Voicemail.  Table 34: Voicemail Settings Max Greeting Configure the maximum number of seconds for the voicemail greeting. The default setting is 60 seconds. Dial '0' For Operator If enabled,  the caller can  press 0 to  exit the  voicemail application and connect to the configured operator's extension. The operator extension can be configured under web GUI->PBX->Internal Options->General. Max Messages Per Folder Configure  the  maximum  number  of  messages  per  folder  in  users' voicemail. The valid range 10 to 1000. The default setting is 50. Max Message Time Select the maximum duration of the voicemail message. The message will not be recorded if the duration exceeds the max message time. The default setting is 15 minutes. The available options are:   1 minute   2 minutes   5 minutes   15 minutes   30 minutes   Unlimited Min Effective Message Time Configure  the  minimum  effective  duration  (in  seconds)  of  a  voicemail message.  Messages  will  be  automatically  deleted  if  the  duration  is shorter  than the  Min  Effective  Message  Time.  The  default setting  is  3 seconds. The available options are:   No minimum   1 second   2 seconds   3 seconds   4 seconds   5 seconds  Note: Silence and noise duration are not counted in message time. Announce Message Caller-ID If  enabled,  the  caller  ID  of  the  user  who  has  left  the  message  will  be
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 113 of 193  announced  at  the  beginning  of  the  voicemail  message.  The  default setting is "No". Announce Message Duration If enabled, the message duration will be announced at the beginning of the voicemail message. The default setting is "No". Play Envelope If enabled, a brief introduction (received time, received from, and etc) of each  message  will  be  played  when  accessed  from  the  voicemail application. The default setting is "Yes". Allow User Review If  enabled,  users  can  review  the  message  following  the  IVR  before sending the message out. The default setting is "No".  VOICEMAIL EMAIL SETTINGS  The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content.   Figure 43: Voicemail Email Settings
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 114 of 193  Table 35: Voicemail Email Settings Attach Recordings to E-Mail If enabled, voicemails will be sent to user's Email address. The default setting is "Yes". Template For Voicemail Emails Fill  in  the  "Subject:"  and  "Message:"  content,  to  be  used  in  the  Email when sending to the user.  The template variables are:   \t: TAB   ${VM_NAME}: Recipient's first name and last name   ${VM_DUR}: The duration of the voicemail message   ${VM_MAILBOX}: The recipient's extension   ${VM_CALLERID}: The caller ID of the person who has left the message   ${VM_MSGNUM}: The number of messages in the mailbox   ${VM_DATE}: The date and time when the message is left  Click on "Load Default Settings" button to view the default template as an example.   CONFIGURE VOICEMAIL GROUP  The  UCM6510  supports  voicemail  group  and  all  the  extensions  added  in  the  group  will  receive  the voicemail  to  the  group  extension.  The  voicemail  group  can  be  configured  under  web  GUI->PBX->Call Features->Voicemail Group. Click on "Create New Voicemail Group" to configure the group.   Figure 44: Voicemail Group
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 115 of 193  Table 36: Voicemail Group Settings Voicemail Group Extension Enter  the  Voicemail  Group  Extension.  The  voicemail  messages  left  to this extension will be forwarded to all the voicemail group members. Name Configure the Name to identify the voicemail group. Letters, digits, _ and - are allowed. Voicemail Group Mailboxes Select available mailboxes from the left list and add them to the right list. The extensions need to have voicemail enabled to be listed in available mailboxes list.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 116 of 193  RING GROUP  The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510.  CONFIGURE RING GROUP  Ring group settings can be accessed via web GUI->PBX->Call Features->Ring Group.    Figure 45: Ring Group    Click on "Create New Ring Group" to add ring group.   Click on    to edit the ring group. The following table shows the ring group configuration parameters.   Click on    to delete the ring group. Table 37: Ring Group Parameters Ring Group Name Configure  ring group name  to  identify the  ring  group.  Letters,  digits,  _ and - are allowed. Extension Configure the ring group extension. Ring Group Members Select available users from the left side to the ring group member list on the right side. Click on          to arrange the order. Ring Strategy Select the ring strategy. The default setting is "Ring in order".   Ring simultaneously Ring all the members at the same time when there is incoming call to the ring group extension. If any of the member answers the call, it will stop ringing.   Ring in order Ring the members with the order configured in ring group list. If the first  member  doesn't  answer  the  call,  it  will  stop  ringing  the  first member and start ringing the second member. Ring Timeout on Each Member Configure the number of seconds to ring each member. If set to 0, it will keep ringing. The default setting is 30 seconds.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 117 of 193  Note: The actual ring timeout might be overridden by users if the phone has ring timeout settings as well. Enable Destination If enabled, users could select extension, voicemail, ring group, IVR, call queue, voicemail group as the destination if the call to the ring group has no  answer.  Secret  and  Email  address  are  required  if  voicemail  is selected as the destination. Secret Configure the password to access the ring group extension's voicemail.    Note: The password has to be at least 4 characters. Email Address Configure the Email address of the ring group extension's voicemail. If "Attach  Recordings  to  E-mail"  is  enabled  from  web GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment.   Figure 46: Ring Group Configuration
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 118 of 193  PAGING AND INTERCOM GROUP  The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom group.  This  sections  describes  the  configuration  of  paging/intercom  group  under  web  GUI->PBX->Call Features->Paging/Intercom.  CONFIGURE PAGING/INTERCOM GROUP    Click on "Create New Paging/Intercom Group" to add paging/intercom group.   Figure 47: Paging/Intercom Group  Table 38: Paging/Intercom Group Configuration Parameters Name Configure paging/intercom group name. Extension Configure the paging/intercom group extension. Type Select "2-way Intercom" or "1-way Page". Page/Intercom Group Members Select  available  users  from  the  left  side  to  the  paging/intercom  group member list on the right.    Click on    to edit the paging/intercom group.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 119 of 193    Click on    to delete the paging/intercom group.    Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call.   Figure 48: Page/Intercom Group Settings     The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom  Prefix is *80.  To edit page/intercom feature code, click on "Feature  Codes" in the "Paging/Intercom  Group  Settings"  dialog.  Or  users  could  go  to  web  GUI->PBX->Internal Options->Feature Codes directly.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 120 of 193  CALL QUEUE  The UCM6510 supports call queue by using static agents or dynamic agents. This sections describes the configuration of call queue under web GUI->PBX->Call Features->Call Queue.    CONFIGURE CALL QUEUE  Call queue settings can be accessed via web GUI->PBX->Call Features->Call Queue.    Click on "Create New Queue" to add call queue.  Figure 49: Call Queue   Click  on    to edit  the call  queue.  The call queue  configuration  parameters are  listed  in the table below. Table 39: Call Queue Configuration Parameters Extension Configure the call queue extension. Name Configure the call queue name to identify the call queue. Strategy Select the strategy for the call queue.   Ring All Ring all available Agents simultaneously until one answers.   Linear Ring agents in the specified order.   Least Recent Ring the agent who has been called the least recently.   Fewest Calls Ring the agent with the fewest completed calls.   Random Ring a random agent.   Round Robin Ring the agents in Round Robin scheduling with memory.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 121 of 193  The default setting is "Ring All". Music On Hold Select the Music On Hold class for the call queue.  Note: Music On Hold classes can be managed from web GUI-> PBX->Internal Options->Music On Hold. Leave When Empty Configure whether the callers will be disconnected from the queue or not if the queue has no agent anymore. The default setting is "Strict".   Yes Callers will be disconnected from the queue if all agents are paused or invalid.  No Never  disconnect  the  callers  from  the  queue  when  the  queue  is empty.   Strict Callers will be disconnected from the queue if all agents are paused, invalid or unavailable. Dial in Empty Queue Configure whether the callers can dial into a call queue if the queue has no agent. The default setting is "No".   Yes Callers can always dial into a call queue.  No Callers cannot dial into a queue if all agents are paused or invalid.   Strict Callers cannot dial into a queue if the agents are paused, invalid or unavailable. Dynamic Login Password If enabled, the configured PIN number is required for dynamic agent to log in. The default setting is disabled. Ring Time Out Configure the number of seconds an agent will ring before the call goes to the next agent. The default setting is 15 seconds. Wrapup Time Configure the number of seconds before a new call can ring the queue after the last call on the agent is completed. If set to 0, there will be no delay between calls to the queue. The default setting is 15 seconds. Max Queue Length Configure  the  maximum  number  of  calls  to  be  queued  at  once.  This number does not include calls that have been connected with agents. It only  includes  calls  not  connected  yet.  The  default  setting  is  0,  which means unlimited. When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 122 of 193  Report Hold Time If enabled, the UCM6510 will report (to the agent) the duration of time of the call before the caller is connected to the agent. The default setting is "No". Wait Time If  enabled,  users  will  be  disconnected  after  the  configured  number  of seconds. The default setting is "No".  Note: It  is  recommended  to  configure  "Wait  Time"  longer  than  the  "Wrapup Time". Agents Select  the  available  users  to  be  the  static  agents  in  the  call  queue. Choose from the available users on the left to the static agents list on the right. Click on          to arrange the order.     Click on    to delete the call queue.   Click  on  "Agent  Login  Settings"  to  configure  Agent  Login  Extension  Postfix  and  Agent  Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent.   Figure 50: Agent Login Settings  For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is  **, users could dial 6500* to login  to the call queue  as dynamic agent  and dial 6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can log in/log out at any time.    Call  queue  feature  code  "Agent  Pause"  and  "Agent  Unpause"  can  be  configured  under  web GUI->PBX->Internal  Options->Feature  Codes.  The  default  feature  code  is  *83  for  "Agent  Pause" and *84 for "Agent Unpause".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 123 of 193  EXTENSION GROUPS  The  UCM6510  extension  group  feature  allows  users  to  assign  extensions  to  different  groups  to  better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID", users  could  select  a  group  instead  of  each  person's  extension  to  assign.  This  feature  simplifies  the configuration process and helps manage and categorize the extensions for business environment.  CONFIGURE EXTENSION GROUPS  Extension group can be configured via web GUI->PBX->Call Features->Extension Groups.    Click on "Create New Extension Group" to create a new extension group.   Click on    to edit the extension group. Select extensions from the list on the left side to the right side.   Figure 51: Edit Extension Group   Click on    to delete the extension group.  USE EXTENSION GROUPS  Here  is  an  example  where  the  extension  group  can  be  used.  Go  to  web  GUI->PBX->Basic/Call Routes->Outbound  Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 124 of 193    Figure 52: Select Extension Group in Outbound Route
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 125 of 193  PICKUP GROUPS  The  UCM6510  supports  pickup  group  feature  which  allows  users  to  pick  up  incoming  calls  for  other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8).  CONFIGURE PICKUP GROUPS  Pickup groups can be configured via web GUI->PBX->Call Features->Pickup Groups.    Click on "Create New Pickup Group" to create a new pickup group.   Click on    to edit the pickup group. Select extensions from the list on the left side to the right side.   Figure 53: Edit Pickup Group    Click on    to delete the pickup group.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 126 of 193  MUSIC ON HOLD  Music On Hold settings can be accessed via web GUI->PBX->Internal Options->Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use.   Figure 54: Music On Hold Default Class     Click on "Create New MOH Class" to add a new Music On Hold class.   Click on    to configure the MOH class sort method to be "Alpha" or "Random" for the sound files.   Click on    next to the selected Music On Hold class to delete this Music On Hold class.   Click  on    to  select  music  file  from  local  PC  and  click  on    to  start  uploading.  The music file uploaded has to be 8 KHz Mono format with size smaller than 5M.   Click on    next to the sound file to delete it from the selected Music On Hold Class.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 127 of 193  FAX/T.38  The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format  and  send  it  to  the  configured  Email  address.  Fax/T.38  settings  can  be  accessed  via  web GUI->PBX->Internal Options->FAX/T.38.  CONFIGURE FAX/T.38    Click on "Create New Fax Extension". In the popped up window, fill the extension, name and Email address to send the received Fax to.   Click on "Fax Settings" to configure the Fax parameters.  Table 40: FAX/T.38 Settings Enable Error Correction Mode Configure  to  enable  Error  Correction  Mode  (ECM)  for  the  Fax.  The default setting is "Yes". Maximum Transfer Rate Configure  the  maximum  transfer  rate  during  the  Fax  rate  negotiation. The possible values are 2400, 4800, 7200, 9600, 12000 and 14400. The default setting is 14400. Minimum Transfer Rate Configure the minimum transfer rate during the Fax rate negotiation. The possible  values  are  2400,  4800,  7200,  9600,  12000  and  14000.  The default setting is 2400. Default Email Address Configure the Email address to send the received Fax to if user's Email address cannot be found.  Note: The extension's Email address or the Fax's default Email address needs to be configured in order to receive Fax from Email. If neither of them is configured, Fax will be not be received from Email. Template Variables Fill  in  the  "Subject:"  and  "Message:"  content,  to  be  used  in  the  Email when sending the Fax to the users.    The template variables are:   ${CALLERIDNUM} : Caller ID Number   ${CALLERIDNAME} : Caller ID Name   ${RECEIVEEXTEN} : The extension to receive the Fax   ${FAXPAGES} : Number of pages in the Fax   ${VM_DATE} : The date and time when the Fax is received
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 128 of 193      Click on    to edit the Fax extension.   Click on    to delete the Fax extension.  SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE  The following instructions describes how to use the UCM6510 to receive Fax from PSTN line on the Fax machine connected to the UCM6510 FXS port.  1.  Connect Fax machine to the UCM6510 FXS port. 2.  Connect PSTN line to the UCM6510 FXO port. 3.  Go to web GUI->PBX->Analog Trunks page. 4.  Create or edit the analog trunk for Fax as below.  Fax Detection: Make sure "Fax Detection" option is set to "No".  Figure 55: Configure Analog Trunk without Fax Detection  5.  Go to UCM6510 web GUI->PBX->Basic/Call Routes->Extensions page. 6.  Create or edit the extension for FXS port.   Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".   Once  selected,  analog  related  settings  for  this  extension  will  show  up  in  "Analog  Settings" section.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 129 of 193    Figure 56: Configure Extension For Fax Machine  7.  Go to web GUI->PBX->Basic/Call Routes->Inbound Routes page. 8.  Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination.   Figure 57: Configure Inbound Rule For Fax  Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 130 of 193  SAMPLE CONFIGURATION FOR FAX-TO-EMAIL  The  following  instructions  describes  a sample  configuration  on how to  use  Fax-to-Email  feature  on the UCM6510.  1.  Connect PSTN line to the UCM6510 FXO port. 2.  Go to UCM6510 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension.  Figure 58: Create Fax Extension   3.  Go to UCM6510  web GUI->Basic/Call  Routes->Analog  Trunks page. Create  a new analog trunk. Please make sure "Fax Detection" is set to "Yes".   Figure 59: Enable Fax Detection In Analog Trunk  4.  Go to UCM6510 web GUI->Basic/Call Routes->Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 131 of 193   Figure 60: Inbound Route To Fax Extension  5.  Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6510mycompany.com as attachment.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 132 of 193  DISA  The UCM6510 supports DISA to be used in IVR or inbound route. Before using it, create new DISA under web GUI->Call Features->DISA.    Click on "Create New IVR" to add a new DISA.   Click on    to edit the DISA configuration.   Click on    to delete the DISA.   Figure 61: Create New DISA  Table 41: DISA Settings Name Configure DISA name to identify the DISA. Password Configure the password (digit only) required for the user to enter before using DISA to dial out.  Note: The password has to be at least 4 digits. Permission Configure the permission level for DISA. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". If the user tries to dial outbound calls after dialing into the DISA, the UCM6510 will compared the DISA's permission level with the outbound route's privilege level. If the  DISA's  permission  level  is  higher  than  (or  equal  to)  the  outbound
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 133 of 193  route's privilege level, the call will be allowed to go through. Response Timeout Configure the  maximum  amount of time  the UCM6510 will  wait before hanging up if the user dials an incomplete or invalid number. The default setting is 10 seconds. Digit Timeout Configure the maximum amount of time permitted between digits when the user is typing the extension. The default setting is 5 seconds. Allow Hangup If enabled, during an active call, users can enter the UCM6510 hangup feature code (by default it's *0) to disconnect the call or hang up directly. A new dial tone will be heard shortly for the user to make a new call. The default setting is "No".   Once successfully created, users can configure the inbound route destination as "DISA" or IVR key event as "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 134 of 193  BLF AND EVENT LIST BLF  The  UCM6510  supports  BLF  monitoring  for  extensions,  ring  group,  call  queue,  conference  room  and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is parked against this parking lot. Pressing this BLF key can pick up the call from this parking lot.     Note:   On the Grandstream GXP phones, the MPK supports "Call Park" mode, which is normally used to park the call by configuring the  MPK number as call park feature code (e.g., 700). Users could also use "Call Park" mode to monitor and pick up the call on this parking lot by configuring the MPK number as parking lot number (e.g., 701).   EVENT LIST  Besides BLF, users can also configure the phones to monitor event list. In this way, both local extensions on  the  same  UCM6510  or  remote  extensions  on  the  peer  SIP  trunk  can  be  monitored.  The  event  list settings is under web GUI->Call Features->Event List.    Click on "Create New Event List" to add a new event list.   Click on    to edit the event list configuration.   Click on    to delete the event list.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 135 of 193   Figure 62: Create New Event List   Table 42: Event List Settings URI Configure  the  name  of  this  event  list  (for  example,  office_event_list). Please note the URI name cannot be the same as the extension name on the UCM6510. The valid characters are letters, digits, _ and -. Local Extensions Select  the  available  extensions  listed  on  the  local  UCM6510  to  be monitored in the event list. Remote Extensions If LDAP sync is enabled between the UCM6510 and the peer UCM6510, the remote extensions will be listed under "Available Extensions". If not, manually enter the remote extensions under "Special Extensions" field. Special Extensions Manually  enter  the  remote  extensions  in  the  peer/register  trunk  to  be monitored in the event list.  Valid format: 5000,5001,9000   Remote  extension  monitoring  works  on  the  UCM6510  via  event  list  BLF,  among  Peer  SIP  trunks  or Register  SIP  trunks  (register  to  each  other).  Therefore,  please  properly  configure  SIP  trunks  on  the
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 136 of 193  UCM6510 first before using remote BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions.  When an event list is created on the UCM6510 and remote extensions are added to the list, the UCM6510 will send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status. When the SIP  end  points  registers  and  subscribes  to  the  local  UCM6510  event  list,  it  can  obtain  the  remote extension status from this event list.    Once successfully configured, the event list page will show the status of total extension and subscribers for each event list. Users can  also select the  event URI to check  the monitored extension's status and  the subscribers' details.      Note:   To configure LDAP sync, please go to UCM6510 web GUI->PBX->Basic/Call Routes->VoIP Trunk. You will see "Sync LDAP  Enable" option. Once enabled, please configure password information for the  remote  peer  UCM6510  to  connect  to  the  local  UCM6510.  Additional  information  such  as  port number, LDAP outbound rule, LDAP Dialed Prefix will also be required. Both the local UCM6510 and remote UCM6510 need enable LDAP sync option with the same password for successful connection and synchronization.   Currently LDAP sync feature only works between two UCM6510s.     (Theoretically)  Remote  BLF  monitoring  will  work  when  the  remote  PBX  being  monitored  is non-UCM6510  PBX.  However,  it  might  not  work  the  other  way  around  depending  on  whether  the non-UCM6510 PBX supports event list BLF or remote monitoring feature.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 137 of 193  DIAL BY NAME  Dial By Name is a feature on the PBX that allows caller to search a person by first or last name via his/her phone's keypad. The administrator can define the Dial By Name directory including the desired extensions in the directory and the searching type by "first name" or "last name". After dialing in, the PBX IVR/Auto Attendant will guide the caller to spell the digits to find the person in the Dial By Name directory. This feature allows customers/clients to use the guided automatic system to get in touch with the enterprise employees without having to know the extension number, which brings convenience and improves business image for the enterprise.  DIAL BY NAME CONFIGURATION  The  administrators can create the  dial  by name group under  web GUI->PBX->Call  Features->Dial  By Name.   Figure 63: Create Dial By Name Group   1.  Group Name Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be used as the destination for inbound route and key pressing event for IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 138 of 193   Figure 64: Dial By Name Group In IVR Key Pressing Events   Figure 65: Dial By Name Group In IVR Key Pressing Events
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 139 of 193  2.  Extension Configure the direct dial extension for the Dial By Name group.  3.  Available Extensions/Selected Extensions Select available extensions from the left side to the right side as the directory for the Dial By Name group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into this  group.  The  extensions  here  must  have  valid  first  name  and  last  name  configured  under  web GUI->PBX->Basic/Call  Routes->Extensions  in  order  to  be  searchable  in  Dial  By  Name  directory through IVR. By specifying the extensions here, the administrators can make sure unscreened calls will not reach the company employee if he/she doesn't want to receive them directly.   Figure 66: Configure Extension First Name And Last Name  4.  Query Type Specify the query type. This defines how the caller will need to enter to search the directory. By First Name: enter the first 3 digits of the first name to search the directory.   By Last Name: enter the first 3 digits of the last name to search the directory. By Full Name: enter the first 3 digits of the first name or last name to search the directory.  5.  Select Type Specify the select type on the searching result. The IVR will confirm the name/number for the party the caller would like to reach before dialing out By Order: After the caller enters the digits, the IVR will announce the first matching party's name and number. The caller can confirm and dial out if 's the destination party, or press * to listen to the next matching result if it's not the desired party to call. By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 140 of 193  CALL FEATURES  The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM6510 and describes how to use the call features.  FEATURE CODES  Table 43: UCM6510 Feature Codes Feature Maps Blind Transfer   Default code: #1.   Enter the code during active call. After hearing "Transfer", you will hear dial tone. Enter the number to transfer to. Then the user will be disconnected and transfer is completed.   Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow  Both:  Enable  the  feature  code  on  both  caller  and callee. Attended Transfer   Default code: *2.   Enter the code during active call. After hearing "Transfer", you will hear the dial tone. Enter the number to transfer to and the user  will  be  connected  to  this  number.  Hang  up  the  call  to complete the attended transfer.   Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow  Both:  Enable  the  feature  code  on  both  caller  and callee. Disconnect   Default code: *0.   Enter the code during active call. It will disconnect the call.   Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow  Both:  Enable  the  feature  code  on  both  caller  and
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 141 of 193  callee. Call Park   Default code: #72.   Enter the code during active call to park the call.   Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow  Both:  Enable  the  feature  code  on  both  caller  and callee. Audio Mix Record   Default code: *3.   Enter the code followed by # or SEND to start recording the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress.   Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow  Both:  Enable  the  feature  code  on  both  caller  and callee. DND/Call Forward Do Not Disturb (DND) Activate   Default code: *77. Do Not Disturb (DND) Deactivate   Default code: *78. Call Forward Busy Activate   Default Code: *90.   Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call.   Call Forward Busy Deactivate   Default Code: *91. Call Forward No Answer Activate   Default Code: *92.   Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. Call Forward No Answer Deactivate   Default Code: *93. Call Forward Unconditional Activate   Default Code: *72.   Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. Call Forward Unconditional Deactivate   Default Code: *73. Feature Misc Feature Code Digits Timeout   Default Setting: 1000.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 142 of 193    Configure the maximum interval (in milliseconds) between the digits input to activate the feature code.   Call Park   Default Extension: 700.   During an active call, initiate blind transfer and then enter this code to park the call. Parked Lots   Default Extension: 701-720.   These are the extensions where the calls will be parked, i.e., parking lots that the parked calls can be retrieved. Parking Timeout (s)   Default setting: 300.   This is  the timeout  allowed  for a call to  be parked. After the timeout, if the call is not picked up, the extension who parks the call will be called back. Feature Codes Voicemail Access Code   Default Code: *98.   Enter *98 and follow the voice prompt. Or dial *98 followed by the  extension  and  #  to  access  the  entered  extension's voicemail box. My Voicemail   Default Code: *97.   Press *97 to access the voicemail box. Agent Pause   Default Code: *83.   Pause the agent in all call queues. Agent Unpause   Default Code: *84.   Unpause the agent in all call queues. Paging Prefix   Default Code: *81.   To  page  an  extension,  enter  the  code  followed  by  the extension number. Intercom Prefix   Default Code: *80.   To  intercom  an  extension,  enter  the  code  followed  by  the extension number. Blacklist Add   Default Code: *40.   To add a number  to blacklist for  inbound route, dial  *40 and follow the voice prompt to enter the number. Blacklist Remove   Default Code: *41.   To remove a number from current blacklist for inbound route, dial *41 and follow the voice prompt to remove the number. Call Pickup on Ringing   Default Code: **.   To  pick  up  a  call  for  any  extension  xxxx,  enter  the  code followed by the extension number xxxx.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 143 of 193  Pickup Extension   Default Code: *8.   This code is for the pickup group which can be assigned for each extension on the extension configuration page.   If  there  is  an  incoming  call  to  an  extension,  the  other extensions within the same pickup group can dial *8 directly to pick up the call. Direct Dial Voicemail Prefix   Default Code: *   This  code  is  for  the  user  to  directly  dial  or  transfer  to  an extension's voicemail.   For example,  directly dial *5000  will have  to call  go into the extension 5000's  voicemail. If  the user would like  to transfer the call to the extension 5000's voicemail, enter *5000 as the transfer target number.  CALL RECORDING  The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk,  the call  will be  automatically recorded  when there is  established call  with the  extension or  trunk. Otherwise, please follow the instructions below to manually record the call.  1.  Make sure the feature code for "Audio Mix Record" is configured and enabled. 2.  After establishing the call, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or SEND to start recording. 3.  To stop the recording, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or SEND again. Or the recording will be stopped once the call hangs up. 4.  The recording file can be retrieved under web GUI->Status->CDR. Click on    to play the recording or click on    to download the recording file.   Figure 67: Download Recording File From CDR Page
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 144 of 193  The above recorded call's recording files are also listed under the UCM6510 web GUI->CDR->Recording Files.  CALL PARK  The UCM6510 provides call park and call pickup features via feature code.  PARK A CALL  There are two feature codes that can be used to park the call.    Feature Maps->Call Park (Default code #72) During an active call, press #72 and the call will be parked. Parking lot number (default range 701 to 720) will be announced after parking the call.    Feature Misc->Call Park (Default code 700) During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot number (default range 701 to 720) will be announced after parking the call.  RETRIEVE THE PARKED CALL  To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 145 of 193  INTERNAL OPTIONS  This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the  UCM6510,  including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via web GUI->PBX->Internal Options.  INTERNAL OPTIONS/GENERAL Table 44: Internal Options/General General Preferences Global OutBound CID Configure the global CallerID used for all outbound calls when no other CallerID  is  defined  with  higher  priority.  If  no  CallerID  is  defined  for extension or trunk, the global outbound CID will be used as CallerID. Global OutBound CID Name Configure  the  global  CallerID  Name  used  for  all  outbound  calls.  If configured,  all  outbound  calls  will  have  the  CallerID  Name  set  to  this name. If not, the extension's CallerID Name will be used. Operator Extension Specify the operator extension, which will be dialed when users presses 0 to exit voicemail application. The operator extension can also be used in IVR option. Ring Timeout Configure  the  number  of  seconds  to  ring  an  extension  before  the  call goes to the user's voicemail box. The default setting is 60.    Note: This is the global value used for each extension if "Ring Timeout" field is left empty on the extension configuration page.     Record Prompt If  enabled,  users  will  hear  voice  prompt  before  recording  is  started  or stopped.  For  example,  before  recording,  the  UCM6510  will play  voice prompt "The call will be recorded". The default setting is "No". Extension Preferences Enforce Strong Passwords If enabled, strong password will be enforced for the password created on the UCM6510. The default setting is enabled.  Strong Password Rules: 1.  Password  for  voicemail,  voicemail  group,  outbound  route,  DISA,   password,  call  queue  and  conference  requires  non-repetitive  and non-sequential digits, with a minimum length of 4 digits.  Repetitive
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 146 of 193  digits pattern (such as 0000, 1111, 1234, 2345, and etc), or common digits pattern (such as 111222, 321321 and etc) are not allowed to be configured as password.  2.  Password for extension registration, web GUI admin login, LDAP and LDAP  sync    requires  alphanumeric  characters  containing  at  least two  categories  of  the  following,  with  a  minimum  length  of  4 characters.   Numeric digits   Lowercase alphabet characters   Uppercase alphabet characters   Special characters Enable Random Password If  enabled, random  password will  be  generated  when the  extension  is created. The default setting is "Yes". It is recommended to enable it for security purpose. Disable Extension Range If  set  to  "Yes",  users  could  disable  the  extension  range pre-configured/configured on the UCM6510. The default setting is "No".  The default extension range assignment is:   User Extensions: 1000-6299   Pick Extensions: 4000-4999   Auto Provision Extensions: 5000-6299   Conference Extensions: 6300-6399   Ring Group Extensions: 6400-6499   Queue Extensions: 6500-6599   Voicemail Group Extensions: 6600-6699   IVR Extensions: 7000-7100   Fax Extensions: 7200-8200  Note: It  is  recommended  to  keep  the  system  assignment  to  avoid inappropriate usage and unnecessary issues.  INTERNAL OPTIONS/JITTER BUFFER Table 45: Internal Options/Jitter Buffer SIP Jitter Buffer Enable Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default setting is "No".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 147 of 193  Jitter Buffer Size Configure the time (in ms) to buffer. This is the jitter buffer size used in "Fixed" jitter buffer, or used as the initial time for "adaptive" jitter buffer. The default setting is 100. Max Jitter Buffer Configure the maximum time (in ms) to buffer for "Adaptive" jitter buffer implementation, or  used  as the  jitter buffer  size for  "Fixed" jitter buffer implementation. The default setting is 200. Implementation Configure the jitter buffer implementation on the sending side of a SIP channel. The default setting is "Fixed".  Fixed The size is always equal to the value of "Max Jitter Buffer".  Adaptive The size is adjusted automatically and the maximum value equals to the value of "Max Jitter Buffer".  INTERNAL OPTIONS/RTP SETTINGS Table 46: Internal Options/RTP Settings RTP Start Configure the RTP port starting number. The default setting is 10000.   RTP End Configure the RTP port ending address. The default setting is 20000. Strict RTP Configure  to  enable  or  disable  strict  RTP  protection.  If  enabled,  RTP packets  that  do  not  come  from  the  source  of  the  RTP  stream  will  be dropped. The default setting is "Disable". RTP Checksums Configure  to  enable  or  disable  RTP  Checksums  on  RTP  traffic.  The default setting is "Disable".  INTERNAL OPTIONS/STUN MONITOR Table 47: Internal Options/STUN Monitor STUN Server Configures the  IP address  or URL of the STUN server to query.  If not specified, STUN is disabled. The default setting is stun.ipvideotalk.com.  Valid format: [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. STUN Refresh Configure  the  number  of  seconds  between  STUN  Refreshes.  The default setting is 30 seconds.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 148 of 193  IAX SETTINGS  The UCM6510 IAX global settings can be accessed via web GUI->PBX->IAX Settings.  IAX SETTINGS/GENERAL Table 48: IAX Settings/General Bind Port Configure the port number that the IAX2 will be allowed to listen to. The default setting is 4569. Bind Address Configure the address that the IAX2 will be forced to bind to. The default setting is 0.0.0.0, which means all addresses. IAX1 Compatibility Select to configure IAX1 compatibility. The default setting is "No". No Checksums If selected, UDP checksums will be disabled and no checksums will be calculated/checked  on  systems  supporting  this  features.  The  default setting is "No". Delay Reject If enabled, the IAX2 will delay the rejection of calls to avoid DOS. The default setting is "No". ADSI Select to enable ADSI phone compatibility. The default setting is "No". Music On Hold Interpret Specify which Music On Hold class  this  channel would like to listen to when being put on hold. This music class is only effective if this channel has no music class configured and the bridged channel putting the call on hold has no "Music On Hold Suggest" setting. Music On Hold Suggest Specify  which Music  On Hold  class  to suggest to  the  bridged channel when putting the call on hold. Bandwidth Configure the bandwidth for IAX settings. The default setting is "Low".  IAX SETTINGS/REGISTRATION Table 49: IAX Settings/Registration IAX Registration Options Min Reg Expire Configure the minimum period (in seconds) of registration. The default setting is 60. Max Reg Expire Configure the maximum period (in seconds) of registration. The default setting is 3600. IAX Thread Count Configure the number of IAX helper threads. The default setting is 10. IAX Max Thread Count Configure  the  maximum  number  of  IAX  threads  allowed.  The  default
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 149 of 193  setting is 100. Auto Kill If  set  to  "yes",  the  connection  will  be  terminated  if  ACK  for  the  NEW message  is  not  received  within  2000ms.  Users  could  also  specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". Authentication Debugging If enabled, authentication traffic in debugging will not show. The default setting is "No".   Codec Priority Configure codec negotiation priority. The default setting is "Reqonly".   Caller Consider the callers preferred order ahead of the host's.   Host Consider the host's preferred order ahead of the caller's.   Disabled Disable the consideration of codec preference all together.   Reqonly This is almost the same as "Disabled", except when the requested format  is  not  available.  The  call  will  only  be  accepted  if  the requested format is available.   Type of Service Configure ToS bit for preferred IP routing. IAX Trunk Options Trunk Frequency Configure  the  frequency  of  trunk  frames  (in  milliseconds).  The  default setting is 20. Trunk Time Stamps If  enabled,  time  stamps  will  be  attached  to  trunk  frames.  The  default setting is "No".  IAX SETTINGS/STATIC DEFENSE Table 50: IAX Settings/Static Defense Call Token Optional Enter a single IP address or a range of IP addresses for which call token validation is not required.  For example: 11.11.11.11 11.11.11.11/22.22.22.22. Max Call Numbers Configure the maximum number of calls allowed for a single IP address. Max Unvalidated Call Numbers Configure  the  maximum  number  of  unvalidated  calls  for  all  IP addresses. Call Number Limits Configure to limit the number of calls for a give IP address of IP range.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 150 of 193  IP or IP Range Enter the IP address or a range of IP addresses to be considered for call number limits.  For example: 11.11.11.11 11.11.11.11/22.22.22.22.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 151 of 193  SIP SETTINGS  The UCM6510 SIP global settings can be accessed via web GUI->PBX->SIP Settings.  SIP SETTINGS/GENERAL Table 51: SIP Settings/General Realm For Digest Authentication Configure  the  host  name  or  domain  name  for  the  UCM6510.  Realms MUST be globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP. The default setting is 5060. Bind IP Address Configure the IP address to bind to. The default setting is 0.0.0.0, which means binding to all addresses. Allow Guest Calls If  enabled, the  UCM6510  allows  unauthorized INVITE coming  into the PBX and the call can be made. The default setting is "No".  Warning: Please  be  aware  of  the  potential  security  risk  when  enabling  "Allow Guest Calls" as  this will  allow any user  with the  UCM6510  address  to dial into the UCM6510. Overlap Dialing Select  to  enable  overlap  dialing  support.  Overlap  dial  provides  for  a longer time-out period between digits, also called the inter-digit timer. If set  to  "Yes",  the  PBX  expects  to receive  the  digits  one  right  after  the other coming in to this line with very little delay between digits. If set to "No", the PBX waits up to about 2 seconds between digits. The default setting is "No". Allow Transfer If set to "No", all transfers initiated by the endpoint in the UCM6510 will be  disabled  (unless  enabled  in  peers  or  users).  The  default  setting  is "Yes". Enable DNS SRV Lookups on Outbound Calls Select  to  enables  DNS  SRV  lookups  on  outbound  calls  from  the UCM6510. The default setting is "Yes". MWI From When  sending  MWI  NOTIFY  requests,  this  value  will  be  used  in  the "From:" header as the "name" field. If no "From User" is configured, the     "user" field of the URI in the "From:" header will be filled with this value. SIP Domain Support Domain Configure the domain for the UCM6510. Incoming INVITE and REFER messages can be matched against a list of "allowed" domains, each of
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 152 of 193  which can direct the call to a specific context if desired.  By default, all domains  are  accepted  and  sent  to  the  default  context  or  the  context associated  with  the  user/peer  placing  the  call.  Register  to  non-local domains will be automatically denied if a domain list is configured. Up to 10 domains can be added. From Domain Configure the domain in the "From:" header of the SIP message. It may be required by some providers for authentication. Auto Domain If enabled, the UCM6510 will add local host name and local IP to domain list. The default setting is "No". Allow External Domains If  enabled,  requests  for  external  domains  that  are  not  served  by  the UCM6510 will be allowed. The default setting is "Yes".  SIP SETTINGS/MISC Table 52: SIP Settings/Misc Outbound SIP Registrations Register Timeout Configure the register retry timeout (in seconds). The  default setting is 20. Register Attempts Configure  the  number  of  registration  attempts  before  the  UCM6510 gives up. The default setting is 0, which means the UCM6510 will keep trying until the server side accepts the registration request. Video Max Bit Rate (kb/s) Configure  the  maximum  bit  rate  (in  kb/s)  for  video  calls.  The  default setting is 384. Support SIP Video Select to enable video support in SIP calls. The default setting is "Yes". Generate Manager Events If  enabled, the UCM6510  will generate  manager events  when SIP  UA performs events (e.g. Hold). The default setting is "No". Reject Non-Matching INVITE If enabled, when rejecting  an incoming INVITE or REGISTER request, the  UCM6510  will  always  reject  with  "401  Unauthorized"  instead  of notifying the requester whether there is a matching user or peer for the request.  This  reduces  the  ability  of  an  attacker  to  scan  for  valid  SIP usernames. The default setting is "No".  SIP SETTINGS/SESSION TIMER Table 53: SIP Settings/Session Timer Session Timers Select the session timer mode. The default setting is "Accept". The options are:
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 153 of 193    Originate Always request and run session timer.   Accept Run session timer only when requested by other UA.     Refuse Do not run session timer. Session Expire Configure  the  maximum  session  refresh  interval  (in  seconds).  The default setting is 1800. Min SE Configure  the  minimum  session  refresh  interval  (in  seconds).  The default setting is 90. Session Refresher Select the session refresher to be  UAC or UAS.  The default  setting is UAC.  SIP SETTINGS/TCP and TLS Table 54: SIP Settings/TCP and TLS TCP Enable Configure to allow  incoming TCP connections  with the UCM6510. The default setting is "No". TCP Bind Address Configure  the  IP  address  for  TCP  server  to  bind  to.  0.0.0.0  means binding  to  all  interfaces.  The  port  number  is  optional.  If  not  specified, 5060 will be used. TLS Enable Configure  to allow  incoming  TLS  connections  with the  UCM6510.  The default setting is "No". TLS Bind Address Configure  the  IP  address  for  TLS  server  to  bind  to.  0.0.0.0  means binding  to  all  interfaces.  The  port  number  is  optional.  If  not  specified, 5061 will be used.  Note: The  IP  address  must  match  the  common  name  (hostname)  in  the certificate.  Please  do  not  bind  a TLS  socket  to multiple IP  addresses. For details on how to construct a certificate for SIP, please refer to the following document: http://tools.ietf.org/html/draft-ietf-sip-domain-certs TLS Client Protocol Select  the  TLS  protocol  for  outbound  client  connections.  The  default setting is TLSv1. TLS Do Not Verify If enabled, the TLS server's certificate won't be verified when acting as a client. The default setting is "Yes".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 154 of 193  TLS Self-Signed CA This is the CA certificate if the TLS server being connected to requires self-signed  certificate,  including  server's  public  key.  This  file  will  be renames as "TLS.ca" automatically.  Note: The size of the uploaded ca file must be under 2MB. TLS Cert This is the Certificate file (*.pem format only) used for TLS connections. It contains private key for client and signed certificate for the server. This file will be renamed as "TLS.pem" automatically.  Note: The size of the uploaded certificate file must be under 2MB. TLS CA Cert This  file  must  be  named  with  the  CA  subject  name  hash  value.  It contains CA's  (Certificate Authority) public key,  which is used to verify the accessed servers.  Note: The size of the uploaded CA certificate file must be under 2MB. TLS CA List Display a list of files under the CA Cert directory.  SIP SETTINGS/NAT Table 55: SIP Settings/NAT External IP Address Configure  a  static  address  and  port  (optional)  that  will  be  used  in outbound  SIP  messages  if  the  UCM6510  is  behind  NAT.  If  it's  a hostname, it will only be looked up once. External Host Specify  an  external  host  name,  which  is  similar  to  External  Address except  the  host  name  will  be  looked  up  periodically  based  on  the "External Refresh" interval.   External Refresh Configure the refresh interval for the external host (if used) The default setting is 10. External TCP Port Configure the externally mapped TCP port when the UCM6510 is behind a static NAT or PAT. External TLS Port Configures the externally mapped TLS port when UCM6510 is behind a static NAT or PAT. Local Network Address Specify a list of network addresses that are considered inside of the NAT network. Multiple entries are allowed. If not configured, the external IP address will not be set correctly.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 155 of 193   A sample configuration could be as follows: 192.168.0.0/16  SIP SETTINGS/TOS Table 56: SIP Settings/ToS ToS For SIP Configure  the  Type  of  Service  for  SIP  packets.  The  default  setting  is None. ToS For RTP Audio Configure  the  Type  of  Service  for  RTP  audio  packets.  The  default setting is None. ToS For RTP Video Configure the Type of Service for RTP video packets. The default setting is None. Default Incoming/Outgoing Registration Time Configure  the  default  duration  (in  seconds)  of  incoming/outgoing registration. The default setting is 120. Max Registration/Subscription Time Configure  the  maximum  duration  (in seconds)  of  incoming  registration and subscription allowed by the UCM6510. The default setting is 3600. Min Registration/Subscription Time Configure  the  minimum  duration  (in  seconds)  of  incoming  registration and subscription allowed by the UCM6510. The default setting is 60. Music On Hold Interpret Configure the Music On Hold class  for the channel when being put on hold.  This  is  used  when  the  Music  On  Hold  class  is  not  set  on  the channel  and  the  peer  channel  placing  the  call  on  hold  doesn't  have "Music On Hold Suggest". Music On Hold Suggest Configure the Music On Hold class to suggest to the peer channel when placing the peer on hold. Enable Relaxed DTMF Select to enable relaxed DTMF handling. The default setting is "No". DTMF Mode Select DTMF  mode to send  DTMF. The  default setting is  RFC2833.  If "Info"  is  selected,  SIP  INFO  message  will  be  used.  If  "Inband"  is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband" will  be used. The default setting is "RFC2833". RTP Timeout During  an  active  call,  if  there  is  no  RTP  activity  within  the  timeout  (in seconds), the call will be terminated. The default setting is no timeout.    Note: This setting doesn't apply to calls on hold. RTP Hold Timeout When the call is on hold, if there is no RTP activity within the timeout (in seconds),  the call  will be  terminated.  This value  of  RTP  Hold Timeout
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 156 of 193  should be larger than RTP Timeout. The default setting is no timeout. Trust Remote Party ID Configure whether the Remote-Party-ID should be trusted. The default setting is "No". Send Remote Party ID Configure  whether  the  Remote-Party-ID  should  be  sent  or  not.  The default setting is "No". Generate In-Band Ringing Configure whether the UCM6510 should generate inband ringing or not. The default setting is "Never".   Yes: The UCM6510 will send 180 Ringing followed by 183 Session Progress and in-band audio.   No: The UCM6510  will send  180 Ringing  if  183  Session Progress has not been sent yet. If audio path is established already with 183 then send in-band ringing.   Never:  Whenever  ringing  occurs,  the  UCM6510  will  send  180 Ringing as long as 200OK has not been set yet. Inband ringing will not be generated even the end point device is not working properly. Server User Agent Configure the user agent string for the UCM6510. Send Compact SIP Headers If enabled, compact SIP headers will be sent. The default setting is "No". Add "user=phone" to URI If  enabled,  "user=phone"  will  be  added  to  URI  that  contains  a  valid phone number. The default setting is "No".
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 157 of 193  STATUS AND REPORTING PBX STATUS  The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital Channels and Parking lot. It presents administrators the real time status in different sections under  web GUI->Status->PBX Status.   Figure 68: Status->PBX Status  TRUNKS  Users could see all the configured trunk status in this section.   Figure 69: Trunk Status
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 158 of 193     Table 57: Trunk Status Status Display trunk status.   Analog trunk/Digital trunk status: Available Busy Unavailable Unknown Error   SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: QUALIFY feature is not turned on to be monitored. Reachable: The hostname can be reached.   SIP Register trunk status: Registered Unrecognized Trunk Trunks Display trunk name Type Display trunk Type:   Analog   E1/T1   SIP   IAX Username Display username for this trunk. Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk.   Other operations are also available in trunk status section:    Click on "Trunks", the web page will redirect to trunk configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Analog Trunks.   Click on    to refresh the trunk status.   Click on [ + ] to expand the status detail table.   Click on [ - ] to hide the status detail table.  EXTENSIONS  Users could see all the configured extension status in this section.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 159 of 193    Figure 70: Extension Status  Table 58: Extension Status Status Display  extension  number (including feature code).  The color  indicator has the following definitions.     Green: Free     Blue: Ringing     Yellow: In Use     Grey: Unavailable Extension Display the extension number. Name/Label Display name (callerID name) or label for the extension. Message Display message status for the extension. Example: 2/4/1 Description:  There  are  2  urgent  messages,  4  messages  in  total  and  1 message that has been already read. Type Displays extension type.   SIP User   IAX User   Analog User (FXS)   Features   Other operations are also available in extension status section:    Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.   Click on    to refresh the extension status.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 160 of 193    Click  on  one  of  the  tabs    to  display  the  corresponding  extensions accordingly.   Click on [ + ] to expand the status detail table.   Click on [ - ] to hide the status detail table.  QUEUES  Users could see all the  configured call  queue status  in this section. The following figure shows the  call queue 6500 being in used.  Figure 71: Queue Status  The  current  call  status  (caller  ID,  duration),  agent  status,  service  level,  calls  summary (completed/abandoned) are shown for the call queue. The agent status is defined as below.  Table 59: Agent Status  The agent is available/idle.  The agent is ringing.  The agent is talking/busy.  The agent has been logged out.  On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds.  Other operations are also available in queue status section:    Click  on  "Queues",  the  web  page  will  redirect  to  call  queue  configuration  page  which  can  also  be accessed via web GUI->PBX->Call Features->Call Queue.   Click on    to refresh the call queue status.   Click on [ + ] to expand the call queue detail.   Click on [ - ] to hide the call queue detail.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 161 of 193   CONFERENCE ROOMS  Users could see all the conference room status in this section. It shows all the configured conference rooms, current users, call duration for each user and conference call.   Figure 72: Conference Room Status  Other operations are also available in conference room status section:    Click on "Conference Rooms", the web page will redirect to conference room configuration page which can also be accessed via web GUI->PBX->Call Features->Conference.   Click on    to refresh the conference room status.   Click on [ + ] to expand the conference room details.   Click on [ - ]    to hide the conference room details.  INTERFACES STATUS  This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports.  Table 60: Interface Status Indicators  USB connected.  USB disconnected.  SD Card connected.  SD Card disconnected.  LAN/WAN/Heartbeat connected.  LAN/WAN/Heartbeat not configured.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 162 of 193   LAN/WAN/Heartbeat disconnected.  FXS/FXO/Digital connected.  FXS/FXO/Digital waiting.  FXS/FXO/Digital busy.  FXS/FXO/Digital not configured.  FXS/FXO/Digital disconnected.  Other operations are also available in interface status section:   Click on    to refresh the interface status.   Click on [ + ] to expand the interface details.   Click on [ - ] to hide the interface details.  PARKING LOT  The  UCM6510 supports  call  park  using feature code. When  there is  call being  parked,  this section  will display the parking lot status.   Figure 73: Parking Lot Status  Table 61: Parking Lot Status Caller ID Display the caller ID who parks the call. Channel Display channel for the call park. Extension Display the parking lot number where the call is parked/retrieved. Timeout Display  timeout  (in  seconds)  for  the  parked  call.  The  status  page  will dynamically  update  this  timer  from  120  seconds  (default)  to  0.  When  the timer reaches 0, the caller who parks the call will be called back.  Other operations are also available in parking lot status section:
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 163 of 193    Click on "Parking Lot", the web page will redirect to feature codes page which can also be accessed via web GUI->PBX->Internal Options->Feature Codes.   Click on    to refresh the parking lot status.   Click on [ + ] to expand the parking lot details.   Click on [ - ] to hide the parking details.  SYSTEM STATUS  The UCM6510 system status can be accessed via web GUI->Status->System Status, which displays the following system information.   General  Network  Storage Usage  Resource Usage  GENERAL  Under  web  GUI->Status->System  Status->General,  users  could  check  the  hardware  and  software information for the UCM6510. Please see details in the following table.  Table 62: System Status->General Status ->System Status -> General Model Product model. Part Number Product part number. System Time Current system time. The current system time is also available on the upper right of each web page. Up Time System up time since the last reboot. Idle Time System idle time since the last reboot. Boot Boot version. Core Core version. Base Base version. Program Program version. This is the main software release version. Recovery Recovery version.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 164 of 193  NETWORK  Under web GUI->Status->System  Status->Network, users could check the network information for the UCM6510. Please see details in the following table.  Table 63: System Status->Network Status -> System Status -> Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP Address IP address. Gateway Default gateway address. Subnet Mask Subnet mask address. DNS Server DNS Server address.  STORAGE USAGE  Users  could  access  the  storage  usage  information  from  web  GUI->Status->System  Status->Storage Usage. It shows the available and used space for the following partitions.    Configuration partition This partition contains PBX system configuration files and service configuration files.   Data partition Voicemail, recording files, IVR file, music on hold files and etc.   USB disk USB disk will display if connected.   SD Card SD Card will display if connected.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 165 of 193   Figure 74: System Status->Storage Usage  RESOURCE USAGE  When configuring and managing the UCM6510, users could access resource usage information to estimate the  current  usage  and  allocate  the  resources  accordingly.  Under  web  GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.   Figure 75: System Status->Resource Usage
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 166 of 193  SYSTEM EVENTS  The  UCM6510  can  monitor  important  system  events,  log the  alerts  and  send Email  notifications  to the system administrator.  ALERT EVENTS LIST  The system alert events list can be found under web GUI->Status->System Events->Alert Events List. Click on      to configure the parameters for each event.  1.  Disk Usage   Figure 76: System Events->Alert Events Lists: Disk Usage   Detect Cycle: The UCM6510 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.  Alert  Threshold:  If  the  detected  value  exceeds  the  threshold  (in  percentage),  the  UCM6510 system will send the alert.  2.  Modify Admin Password   Figure 77: System Events->Alert Events Lists: Modify Admin Password   Detect Cycle: The UCM6510 will initiate the admin password check based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 167 of 193   3.  Memory Usage   Figure 78: System Events->Alert Events Lists: Memory Usage   Detect Cycle: The UCM6510 will perform the memory usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.  Alert  Threshold:  If  the  detected  value  exceeds  the  threshold  (in  percentage),  the  UCM6510 system will send the alert.  4.  System Reboot   Figure 79: System Events->Alert Events Lists: System Reboot   Detect Cycle: The UCM6510 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.  5.  System Update   Figure 80: System Events->Alert Events Lists: System Update   Detect Cycle: The UCM6510 will check the system update based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 168 of 193  6.  System Crash   Figure 81: System Events->Alert Events Lists: System Crash   Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.  Click on the switch      to turn on/off the alert and Email notification for the event. Users could also select the checkbox for each event and then click on button "Alert On", "Alert Off", "Email Notification On", "Email Notification Off" to control the alert and Email notification configuration.  ALERT LOG  Under  web  GUI->Status->System  Events->Alert  Log,  system  messages  are  listed  when  the  alert  is triggered for the configured system events. The following picture shows disk usage alert log. We can tell the detect cycle for the disk usage is 10 minutes and the disk usage is restored to normal after the administrator cleans up the disk storage below the threshold.   Figure 82: System Events->Alert Log  ALERT CONTACT  Users could add administrator's Email address under web GUI->Status->System Events->Alert Contact to send the alert notification to. Up to 10 Email addresses can be added.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 169 of 193  CDR  A  Call  Detail  Record  (CDR)  is  a  data  record  produced  by  telephone  exchange  activities  or  other telecommunications equipment documenting the details of a phone call that passed through the PBX. The CDR is composed of the following data fields on the UCM6510.   Start Time. Format: 2013-03-27 16:47:03.  Call From. Format: "John Doe"<6012>.  Call To. Format: 6005.  Call Time. Format: 0:00:10.  Talk Time. Format: 0:00:10  Status. Format: NO ANSWER, BUSY, ANSWERED, or FAILED.  Options. Voice record playing/downloading/deleting.  Users could filter  the call report by specifying the date  range and criteria, depending  on how the users would like to include the logs to the report. Then click on "View Report" button to display the generated report.   Figure 83: CDR Filter  Table 64: CDR Filter Criteria Inbound calls Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and sent to an internal extension. Outbound calls Outbound calls are calls sent to a non-internal source (like a  VoIP trunk) from an internal extension. Internal calls Internal calls are calls from one internal extension to another extension, which are not sent over a trunk. External calls External calls are calls sent from one trunk to another trunk, which are not sent to
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 170 of 193  any internal extension. Caller Number Enter the caller number to be filtered in the CDR report. Caller Name Enter the caller name to be filtered in the CDR report. From Date Specify "From" date and time to be filtered for the CDR report. Click on the field and the calendar will show for users to select the exact date and time. To Date Specify "To" date and time to be filtered for the CDR report. Click on the field and the calendar will show for users to select the exact date and time.   The call report will display as the following figure shows.   Figure 84: Call Report  Users could perform the following operations on the call report.   Sort Click on the header of the column to sort by this category. For example, clicking on "Start Time" will sort the report according to start time. Clicking on "Start Time" again will reverse the order.  Download Records On the bottom of the page, click on "Download Records" button to export the report in .csv format.  Delete All On the bottom of the page, click on "Delete All" button to remove all the call report information.  Play/Download/Delete Recording File (per entry) If  the  entry  has  audio  recording  file  for  the  call,  the  three  icons  on  the  most  right  column  will  be activated for users to select. In the following picture, the second entry has audio recording file for the call.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 171 of 193  Click on    to play the recording file; click on    to download the recording file in .wav format; click on    to delete the recording file (the call record entry will not be deleted).   Figure 85: Call Report Entry With Audio Recording File  DOWNLOADED CDR FILE  The downloaded CDR (.csv file) has different format from the web UI CDR. Here are some descriptions.   Call From, Call To  "Call From": the caller ID. "Call To": the callee ID.  If "Call From" shows empty, "Call To" shows "s" (see highlight part in the picture below) and the "Source Channel" contains "DAHDI", this means the call is from FXO/PSTN line. For FXO/PSTN line, we only know there is an incoming request when there is incoming call but we don't know the number being called. So we are using "s" to match it where "s" means "start".   Figure 86: Downloaded CDR File Sample - Call To Shows "s"   Context  There are different context values that might show up in the downloaded CDR file. The actual value can vary case by case. Here are some sample values and their descriptions.  from-internal: internal extension makes outbound calls. ext-did-XXXXX: inbound calls. It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 172 of 193    Source Channel, Dest Channel Sample 1:   Figure 87: Downloaded CDR File Sample - Source Channel and Dest Channel 1  DAHDI means it is an analog call, FXO or FXS. For UCM6510, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6510, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports. For UCM6510, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports. For UCM6510, DAHDI/(1-16) are FXO ports, and DAHDI/(17-18) are FXS ports.   Sample 2:   Figure 88: Downloaded CDR File Sample - Source Channel and Dest Channel 2  "SIP" means it's a SIP call. There are three possible format: (a) SIP/NUM-XXXXXX, where NUM is the local SIP extension number. The last XXXXX is a random string and can be ignored. (c)  SIP/trunk_X/NUM,  where  trunk_X  is  the  internal  trunk  name,  and  NUM  is  the  number  to  dial  out through the trunk. (c) SIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk. The last XXXXX is a random string and can be ignored.  Sample 3:  Figure 89: Downloaded CDR File Sample - Source Channel and Dest Channel 3  This is a very special channel name. If it shows up, most likely it means a conference call.  There are some other possible values, but these values are almost the application name which are used by the dialplan.  IAX2/NUM-XXXXXXX: it means this is an IAX call. Local/@from-internal-XXXXX: it is used internally to do some special feature procedure. We can simply ignore it. Hangup:  the  call  is  hung  up  from  the  dialplan.  This  indicates  there  are  some  errors  or  it  has  run  into
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 173 of 193  abnormal cases. Playback: play some prompts to you, such as 183 response or run into an IVR. ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA  STATISTICS  CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart.   Figure 90: CDR Statistics  Table 65: CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type.   All   SIP Calls   PSTN Calls Call Type Select one or more in the following checkboxes.   Inbound calls   Outbound calls   Internal calls   External calls   All calls Time Range   By month (of the selected year).   By week (of the selected year).   By day (of the specified month for the year).   By hour (of the specified date).   By range. For example, 2013-01 To 2013-03.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 174 of 193  RECORDING FILES  The  recording  files  recorded  by  "Auto  Record"  per  extension/per  trunk,  or  via  feature  code  "Audio  Mix Record" are listed here. Users could click on    to play the recording file; click on    to download the recording file in .wav format; or click on    to delete the recording file.  To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column. Click on the title again can switch the sorting mode between ascending order or descending order.  CDR API CONFIGURATION FILES  The UCM6510 supports third party billing interface API for external billing software to access CDR on the PBX. The API uses HTTPS to request the CDR data matching given parameters as configured on the third party  application.  Before  accessing  the  API,  the  administrators  need  enable  API  and  configure  the access/authentication information on the UCM6510 first.  Table 66: CDR API Configuration Files Enable Enable/Disable CDR API. The default setting is disabled. TLS Bind Address Configure the IP address for TLS server to bind to. "0.0.0.0" means binding to all interfaces. The port number is optional and the default port number is 8443. The IP address must match the common name (host  name) in the  certificate so that the TLS socket won't bind to multiple IP addresses. The default setting is 0.0.0.0:8443. TLS Private Key Upload TLS private key. The size of the key file must be under 2MB. This file will be renamed as 'private.pem' automatically. TLS Cert Upload  TLS  cert.  The  size  of  the  certificate  must  be  under  2MB.  This  is  the certificate file (*.pem format only) for TLS connection. This file will be renamed as "certificate.pem"  automatically.  It  contains  private  key  for  the  client  and  signed certificate for the server. TLS  Authentication Name Configure  the user  name for  TLS  authentication. If not configured,  authentication will be skipped. TLS  Authentication Password Configure the password for TLS authentication. This is optional. Permitted Specify a list of IP addresses permitted by CDR API. This creates an AIP-specific access control list. Multiple entries are allowed.   For example, "192.168.40.3/255.255.255.255" denies access from all IP addresses except 192.168.40.3.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 175 of 193  The format of the HTTPS request for the CDR API is as below. https://[UCM IP]:[Port]/cdrapi?[option1]=[value]&[option2]=[value]&...  By default, the port number for the API is 8443. The options included in the request URI control the record matching and output format. For CDR matching parameters, all non-empty parameters must have a match to return a record. Parameters can appear in the URI in any order. Multiple values given for caller or callee will be concatenated. The following table shows the parameter list used in the CDR API. Table 67: CDR API URI Parameters Field Value Details format csv, xml, json Define the format for output of matching CDR rows. Default is csv (comma separated values). numRecords Number: 0-1000 Number of records to return. Default is 1000, which is also the maximum allowed value. offset Number Number of matching records to skip. This will be combined with numRecords to receive all matches over multiple responses. Default is 0. caller Comma separated extensions, ranges of extensions, or regular expressions.   Example: caller=5300,5302-5304,_4@     -OR- caller=5300&caller=5302-5304&caller=_4@ (Matches extensions 5300, 5302, 5303, 5304, and any extension containing 4 as the second digit/character). Filters based on src (caller) or dst (callee) value, matching any extension contained in the parameter input string. Patterns containing one or more wildcards ('@' or '_') will match as a regular expression, and treat '-' as a literal hyphen rather than a range signifier. The '@' wildcard matches any number of characters (including zero), while '_' matches any single character. Otherwise, patterns containing a single hyphen will be matching a range of numerical extensions, with non-numerical characters ignored, while patterns containing multiple hyphens will be ignored. (The pattern "0-0" will match all non-numerical and empty strings). callee
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 176 of 193  startTime Date and/or time of day in any of the following formats: YYYY-MM-DDTHH:MM YYYY-MM-DDTHH:MM:SS YYYY-MM-DDTHH:MM:SS.SSS (literal 'T' character separator in above three formats) HH:MM HH:MM:SS HH:MM:SS.SSS now DDDDDDDDDD Filters based on the start (call start time) value. Calls which start within this period (inclusive of boundaries) will match, regardless of the call answer or end time. An empty value for either field will be interpreted as range with no minimum or maximum respectively. Strings without a date have a default value of 2000-01-01. Strings without a time of day have a default value of of 00:00 UTC, while strings with a time of day specified may also optionally specify a time zone offset - replace '+' in time zone offset with '%2B' (see http://www.w3.org/TR/NOTE-datetime). endTime minDur Number (duration in seconds) Filters based on the billsec value, the duration between call answer and call end. maxDur  Example Queries: The  following  illustrates  the  format  of  queries  to  accomplish  certain  requests.  In  most  cases,  multiple different queries will accomplish the same goal, and these examples are not intended to be exhaustive, but rather to bring attention to particular features of the CDR API connector. Query  1: Request  all  records  of calls  placed  on extension  5300  which last  between  8 and  60 seconds (inclusive), with results in CSV format. https://192.168.254.200:8088/cdrapi?format=CSV&caller=5300&minDur=8&maxDur=60   -OR- https://192.168.254.200:8088/cdrapi?caller=5300&minDur=8&maxDur=60
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 177 of 193   Query 2: Request all records of calls placed on extension 5300 or in the range 6300-6399 to extensions starting with 5, with results in XML format. https://192.168.254.200:8088/cdrapi?format=XML&caller=5300,6300-6399&callee=5@   -OR- https://192.168.254.200:8088/cdrapi?cdrapi?format=XML&caller=5300&caller=6300-6399&callee=5@  Query 3: Request all records of calls placed on extensions containing substring "53" prior to January 23, 2013 00:00:00 UTC to extensions 5300-5309, with results in CSV format. https://192.168.254.200:8088/cdrapi?caller=@53@&callee=5300-5309&endTime=2013-01-23   -OR- https://192.168.254.200:8088/cdrapi?caller=@53@&callee=530_&endTime=2013-01-23T00:00:00  Query 4: Request all records of calls placed by an Anonymous caller during July 2013 Central Standard Time to extensions starting with 2 or 34 or ending with 5, with results in CSV format. https://192.168.254.200:8088/cdrapi?caller=Anonymous&callee=2@,34@,@5&startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06:00  Query 5: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV format. https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06:00&numRecords=200&offset=0   -THEN- https://192.168.254.200:8088/cdrapi?sstartTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06:00&numRecords=200&offset=200   -THEN- https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06:00&numRecords=200&offset=400
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 178 of 193    Note:   Disallowed characters in the caller, callee, startTime, or endTime strings, and non-digit characters in the values of numRecords, offset, minDur, or maxDur,  will result in no records  returned -  the appropriate container/header for the output format will be the only output. If the format parameter is in error, the CSV header will be used. Error messages will appear in the Asterisk log (along with errors stemming from failed database connections, etc.).   Other errors which return no records include: - Multiple hyphens in an extension range (e.g. caller=5300-5301-,6300) - Empty parameter value (e.g. caller=) - Extension values starting with comma, or with consecutive commas (e.g. caller=5300,,5303) - Unknown parameters (e.g. caler=5300) or URI ending with '&' -  Except  for  caller  and  callee,  multiple  instances  of  the  same  parameter  within  the  URI  (e.g.      minDur=5&minDur=10)      Example Output:  The following are examples of each of the output formats for the same data set.  CSV:             AcctId,accountcode,src,dst,dcontext,clid,channel,dstchannel,lastapp,lastdata,start,answer,end,duration,billsec,disposition,amaflags,uniqueid,userfield,channel_ext,dstchannel_ext,service 62,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 11:46:40,2013-12-03 11:46:43,2013-12-03 11:46:49,9,6,ANSWERED,DOCUMENTATION,1386092800.0,EXT,5300,5301,s 63,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 14:01:41,2013-12-03 14:01:43,2013-12-03 14:01:46,5,3,ANSWERED,DOCUMENTATION,1386100901.0,EXT,5300,5301,s 64,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000002,SIP/5301-00000003,Dial,SIP/5301,60,,2013-12-03 14:02:23,2013-12-03 14:02:27,2013-12-03 14:02:31,8,4,ANSWERED,DOCUMENTATION,1386100943.2,EXT,5300,5301,s
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 179 of 193  XML:                       JSON:      <root> <cdr><AcctId>62</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext>from-internal</dcontext><clid>"pn01" <5300></clid><channel>SIP/5300-00000000</channel><dstchannel>SIP/5301-00000001</dstchannel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 11:46:40</start><answer>2013-12-03 11:46:43</answer><end>2013-12-03 11:46:49</end><duration>9</duration><billsec>6</billsec><disposition>ANSWERED</disposition><amaflags>DOCUMENTATION</amaflags><uniqueid>1386092800.0</uniqueid><userfield>EXT</userfield><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></cdr> <cdr><AcctId>63</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext>from-internal</dcontext><clid>"pn01" <5300></clid><channel>SIP/5300-00000000</channel><dstchannel>SIP/5301-00000001</dstchannel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 14:01:41</start><answer>2013-12-03 14:01:43</answer><end>2013-12-03 14:01:46</end><duration>5</duration><billsec>3</billsec><disposition>ANSWERED</disposition><amaflags>DOCUMENTATION</amaflags><uniqueid>1386100901.0</uniqueid><userfield>EXT</userfield><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></cdr> <cdr><AcctId>64</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext>from-internal</dcontext><clid>"pn01" <5300></clid><channel>SIP/5300-00000002</channel><dstchannel>SIP/5301-00000003</dstchannel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 14:02:23</start><answer>2013-12-03 14:02:27</answer><end>2013-12-03 14:02:31</end><duration>8</duration><billsec>4</billsec><disposition>ANSWERED</disposition><amaflags>DOCUMENTATION</amaflags><uniqueid>1386100943.2</uniqueid><userfield>EXT</userfield><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></cdr> </root> {         "cdr":         [                 { "AcctId": "62", "accountcode": "", "src": "5300", "dst": "5301", "dcontext": "from-internal", "clid": "\"pn01\" <5300>", "channel": "SIP/5300-00000000", "dstchannel": "SIP/5301-00000001", "lastapp": "Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 11:46:40", "answer": "2013-12-03 11:46:43", "end": "2013-12-03 11:46:49", "duration": "9", "billsec": "6", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386092800.0", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" },                 { "AcctId": "63", "accountcode": "", "src": "5300", "dst": "5301", "dcontext": "from-internal", "clid": "\"pn01\" <5300>", "channel": "SIP/5300-00000000", "dstchannel": "SIP/5301-00000001", "lastapp": "Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:01:41", "answer": "2013-12-03 14:01:43", "end": "2013-12-03 14:01:46", "duration": "5", "billsec": "3", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386100901.0", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" },              { "AcctId": "64", "accountcode": "", "src": "5300", "dst": "5301", "dcontext": "from-internal", "clid": "\"pn01\" <5300>", "channel": "SIP/5300-00000002", "dstchannel": "SIP/5301-00000003", "lastapp": "Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:02:23", "answer": "2013-12-03 14:02:27", "end": "2013-12-03 14:02:31", "duration": "8", "billsec": "4", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386100943.2", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" }         ] }
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 180 of 193  UPGRADING AND MAINTENANCE UPGRADING  The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6510 via network or local upload.  UPGRADING VIA NETWORK  The  UCM6510  can  be  upgraded  via  TFTP/HTTP/HTTPS  by  configuring  the  URL/IP  Address  for  the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address.  Examples of valid URLs: firmware.grandstream.com  The upgrading configuration can be accessed via web GUI->Maintenance->Upgrade.   Figure 91: Network Upgrade  Table 68: Network Upgrade Configuration Upgrade Via Allow  users  to  choose  the  firmware  upgrade  method:  TFTP,  HTTP  or HTTPS.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 181 of 193  Firmware Server Path Define the server path for the firmware server. Firmware File Prefix If configured, only the firmware  with the matching  encrypted prefix will be downloaded and flashed into the UCM6510. Firmware File Suffix If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6510. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server.  Please follow the steps below to upgrade the firmware remotely.    Enter the firmware server path under web GUI->Maintenance->Upgrade.   Click on "Save". Then reboot the device to start the upgrading process.   Please be patient during the upgrading process. Once done, a reboot message will be displayed in the LCD.   Manually reboot the UCM6510 when it's appropriate to avoid immediate service interruption. After it boots up, log in the web GUI to check the firmware version.  UPGRADING VIA LOCAL UPLOAD  If there is no HTTP/TFTP server, users could also upload the firmware to the  UCM6510 directly via web GUI. Please follow the steps below to upload firmware locally.    Download the latest UCM6510 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware    Log in the web GUI as administrator in the PC.   Go to web GUI->Maintenance->Upgrade, upload the firmware file by clicking on    and select the firmware file from your PC. The default firmware file name is ucm6510fw.bin   Figure 92: Local Upgrade    Click on    to start upgrading.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 182 of 193   Figure 93: Upgrading Firmware Files    Wait until the upgrading process is successful and a window will be popped up in the web GUI.   Figure 94: Reboot UCM6510    Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 183 of 193     Note: Please do not interrupt or power cycle the UCM6510 during upgrading process.   NO LOCAL FIRMWARE SERVERS  For  users  that  would  like  to  use  remote  upgrading  without  a  local  TFTP  server,  Grandstream  offers  a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices via this server. Please refer to the webpage:   http://www.grandstream.com/support/firmware.    Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A free windows version TFTP server is available for download from : http://www.solarwinds.com/products/freetools/free_tftp_server.aspx http://tftpd32.jounin.net  Instructions for local firmware upgrade via TFTP:  1.  Unzip the firmware files and put all of them in the root directory of the TFTP server; 2.  Connect the PC running the TFTP server and the UCM6510 to the same LAN segment; 3.  Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4.  Start the TFTP server and configure the TFTP server in the UCM6510 web configuration interface; 5.  Configure the Firmware Server Path to the IP address of the PC; 6.  Update the changes and reboot the UCM6510.  End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.  BACKUP  The  UCM6510  configuration  can  be  backed  up  locally  or  via  network.  The  backup  file  will  be  used  to restore the configuration on UCM6510 when necessary.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 184 of 193  LOCAL BACKUP  Users  could  backup  the  UCM6510  configurations  for  restore  purpose  under  web GUI->Maintenance->Backup->Local Backup. Before creating new backup file, select the backup option first.    If the Config-File is selected only, the backup file will be saved in the flash of the UCM6510.   If Voice-File, Voicemail-File, Voice-Records, CDR or VFAX is selected, external storage devices (USB Flash drive or SD Card) will be required because the backup file might be too large.  Click on "Create New Backup" button to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download  , restore  , or delete    it from the UCM6510 internal storage or the external device.   Figure 95: Local Backup  DATA SYNC  Besides local  backup, users could backup the  voice records/voice mails/CDR/FAX  in a  daily basis to a remote server via SFTP protocol automatically under web GUI->Maintenance->Backup->Data Sync.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 185 of 193   Figure 96: Data Sync  Table 69: Data Sync Configuration Enable Backup Enable the auto backup function. The default setting is "No". Account Enter the Account name on the SFTP backup server. Password Enter  the  Password  associate  with  the  Account  on  the  SFTP  backup server. Server Address Enter the SFTP server address. Backup Time Enter 0-23 to specify the backup hour of the day.  Before  saving  the  configuration,  users  could  click  on  "Test  Connection".  The  UCM6510  will  then  try connecting the server to make sure the server is up and accessible for the UCM6510.  Save the changes and all the backup logs will be listed on the web page.  RESTORE CONFIGURATION FROM BACKUP FILE  To  restore  the  configuration  on  the  UCM6510  from  a  backup  file,  users  could  go  to  web GUI->Maintenance->Backup->Local Backup.   A list of previous configuration backups is displayed on the web page. Users could click on    of the desired backup file and it will be restored to the UCM6510.   If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 186 of 193  be displayed in the list of previous configuration backups for restore purpose. Click on    to restore from the backup file.   Figure 97: Restore UCM6510 From Backup File     Note:   The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.   The uploaded back file size must be under 10MB.    CLEANER  Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under web GUI->Maintenance->Cleaner.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 187 of 193   Figure 98: Cleaner  Table 70: Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function. CDR Clean Time Enter 0-23 to specify the hour of the day to clean up CDR. Clean Interval Enter 1-30 to specify the day of the month to clean up CDR. Enable VR Cleaner Enter the Voice Records Cleaner function. VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage status in percentage. VR Clean Time Enter 0-23 to specify the hour of the day to clean up Voice Records. Clean Interval Enter 1-30 to specify the day of the month to clean up Voice Records.  All the cleaner logs will be listed on the bottom of the page.  RESET AND REBOOT  Users could perform reset and reboot under web GUI->Maintenance->Reset and Reboot. To factory reset the device, select the mode type first. There are two different types for reset.    User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.   All: All the configurations and data will be reset to factory default.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 188 of 193    Figure 99: Reset and Reboot  SYSLOG  On  the  UCM6510,  users  could  dump  the  syslog  information  to  a  remote  server  under  web GUI->Maintenance->Syslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information.  The  default  syslog  level  for  all  modules  is  "error",  which  is  recommended  in  your  UCM6510  settings because it can be helpful to locate the issues when errors happen.  Some  typical  modules  for  UCM6510  functions  are  as  follows  and  users  can  turn  on  "notic"  and  "verb" levels besides "error" level.  pbx: This module is related to general PBX functions. chan_sip: This module is related to SIP calls. chan_dahdi: This module is related to analog calls (FXO/FXS). app_meetme: This module is related to conference bridge.   TROUBLESHOOTING  On  the  UCM6510,  users  could  capture  traces,  ping  remote  host  and  traceroute  remote  host  for troubleshooting purpose under web GUI->Maintenance->Troubleshooting.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 189 of 193  ETHERNET CAPTURE The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result.   Figure 100: Ethernet Capture  The output result is in .pcap format. Therefore, users could specify the capture filter as used in general network  traffic  capture  tool  (host,  src,  dst,  net,  protocol,  port,  port  range)  before  starting  capturing  the trace. IP PING Enter  the  target  host  in  host  name  or  IP  address.  Then  press  "Start"  button.  The  output  result  will dynamically display in the window below.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 190 of 193  Figure 101: PING TRACEROUTE Enter  the  target  host  in  host  name  or  IP  address.  Then  press  "Start"  button.  The  output  result  will dynamically display in the window below.   Figure 102: Traceroute  PRI SIGNALING TRACE  Please see section [DIGITAL TRUNK TROUBLESHOOTING].
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 191 of 193  EXPERIENCING THE UCM6510 SERIES IP PBX  Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products.   We encourage you to browse our product related documentation, FAQs and User and Developer Forum for  answers  to  your  general  questions.   If  you  have  purchased  our  products  through  a  Grandstream Certified Partner or Reseller, please contact them directly for immediate support.    Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support. Thank  you  again  for  purchasing  Grandstream  UCM6510  IP  PBX  appliance,  it  will  be  sure  to  bring convenience and color to both your business and personal life.   * Asterisk is a Registered Trademark of Digium, Inc.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 192 of 193  Compliance FCC Notice This  device  complies  with  part15  of  the  FCC  Rules.  Operation  is  subject  to  the  following  two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.    This  equipment  has  been tested  and  found  to  comply  with  the  limits  for  a  Class  B  digital  device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against  harmful  interference  in  a  residential installation.  This  equipment  generates,  uses  and  can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause  harmful  interference  to  radio  communications.  However,  there  is  no  guarantee  that interference  will  not  occur  in  a  particular  installation.  If  this  equipment  does  cause  harmful interference to radio or television reception, which can be determined by turning the equipment off and  on,  the  user  is  encouraged  to  try  to  correct  the  interference  by  one  or  more  of  the  following measures:  —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect  the  equipment  into  an  outlet  on  a  circuit  different  from  that  to  which  the  receiver  is connected. —Consult the dealer or an experienced radio/TV technician for help.  Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
 Firmware Version 1.0.0.5 UCM6510 IP PBX User Manual Page 193 of 193  Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US: GNIIS00BUCM6510. If requested, this number must be provided to the telephone company.  This equipment uses the following standard jack types for network connection: RJ11C.  This equipment contains an FCC compliant modular jack. It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules.  The Ringer Equivalence Number, or REN, is used to determine the number of devices which may be connected to the telephone line. An excessive REN may cause the equipment to not ring in response to an incoming call. In most areas, the sum of the RENs of all equipment on a line should not exceed five (5.0).  In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as  soon  as  possible  afterwards.  In  the  event  such  a  disconnection  is  deemed  necessary,  you  will  be advised of your right to file a complaint with the FCC.  From time to time, the telephone company may make changes in its facilities, equipment, or operations which could affect the operation of this equipment. If this occurs, the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service.  There are no user serviceable components within this equipment. See Warranty flyer for repair or warranty information.  It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or of such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission  charges.  Telephone  facsimile  machines  manufactured  on  and  after  December  20,  1992, must clearly mark such identifying information on each transmitted message. Facsimile modem boards manufactured on and after December 13, 1995, must comply with the requirements of this section.  This equipment cannot be used on public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information.

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