General Dynamics Itronix IX-512AN IX-512AN User Manual Revised 0803

General Dynamics Itronix Corporation IX-512AN Revised 0803

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General Dynamics Itronix | 72-0139-002 GD2000 User GuideGeneral Dynamics Itronix | 722-01339-002
General Dynamics Itronix 72-0139-001GD2000 User GuideTable of Contents General Dynamics ItronixNotices, Compliance and Safety .........................5Copyright Notice .................................................. 5Disclaimer ............................................................. 5Trademark and Patent Notice ............................ 5Compliance Statements ..................................... 5Safety Information .............................................. 6Service and Upgrade Safety and Precautions .................... 6Battery Pack Safety and Precautions ................................. 7Getting Started..........................................................8Standard Parts ..................................................... 8Standard Features ............................................... 8Optional Parts and Accessories ........................ 8Optional Features ................................................ 8Operating System Information .......................... 8Turning Off the Computer .................................. 8Getting Familiar ........................................................9Front View ............................................................ 9Back Edge View ................................................. 10Right Side View .................................................. 10Bottom View ...................................................... 10Keyboard Basics ................................................ 11Keyboard Operation .......................................... 11Primary Keys ...................................................... 11Navigation Tools ................................................ 12Touchpad ............................................................ 13Using the Touchpad .......................................................... 13Selecting Objects .............................................................. 13Dragging ............................................................................ 13Touchpad Precautions ....................................................... 13Function Keys and Key Combinations ............ 14Special Keys ....................................................... 15Radio ON/OFF Hot Key (option) ....................... 16To Turn all Radios on or off ............................................... 16Application Launch Buttons ............................ 16To program the Application Launch Buttons .................... 16Zoom Keys .......................................................... 16Display ...............................................................................17Active Lid Switch ................................................................17Lid Switch Power Management Settings .........................17Adjusting Display Brightness ............................................. 17Automatic Dim Feature ......................................................17Adjusting Display Resolution .............................................17Touchscreen Calibration .................................................... 18Simultaneous or Extended Display .................................. 18Display Tips ....................................................................... 18LED Status Indicators ........................................ 19Radio and Wireless Status LEDs ...................................... 19Unit Status LEDs .............................................................. 19Caps Lock LED on Keyboard ............................................ 19Audio ................................................................... 19To Adjust the Volume ........................................................ 19Solid State Drive (SSD) ..................................... 19To remove the SSD ........................................................... 19To insert a hard drive ......................................................... 20Hard Drive Care ................................................................. 20Computer Security ............................................ 20BIOS Level Passwords ..................................................... 20Stealth Mode ..................................................................... 20Trusted Platform Module (TPM) ....................................... 21Ports and Connectors ....................................... 21ENERGY STAR® ................................................ 21Making Connections .............................................2 2Attaching Power ................................................ 22To Attach AC Power: ......................................................... 22Using the (optional) Office Dock ...................................... 22Using the (optional) Vehicle Adapter ................................ 22Attaching USB Devices ..................................... 22External keyboard or pointing device................................ 22Attaching Audio Devices .................................. 23External Monitor or Video Device ................... 23To attach an external monitor ........................................... 23Using Simultaneous Display ............................................. 23Using Extended Display .................................................... 23Port Covers and Doors...................................... 23Wireless Communication ....................................24WLAN radio (option) ......................................... 24About WLAN ..................................................................... 24Bluetooth® (option) ............................................ 24About Bluetooth® .........................................................................................24WWAN (option) .................................................. 24HSPA ................................................................................. 24EDGE/GPRS/GSM Network ............................................. 24UMTS/GPRS/GSM Network ............................................ 24EVDO Rev. A/EVDO Rev. 0/1xRTT/CDMA ....................... 25
General Dynamics Itronix 72-0139-001 GD2000 User GuideTable of Contents General Dynamics ItronixTable of ContentsGPS (option) ....................................................... 25About GPS ......................................................................... 25Improving Radio Coverage .............................. 26In any Location .................................................................. 26On the Street ..................................................................... 26Inside a Building ................................................................ 26Electromagnetic Interference (EMI) ................................. 26Antennas ............................................................. 26Battery Power .........................................................27The Battery ......................................................... 27Using a battery for the first time ....................................... 27Battery and Temperature .................................................. 27Battery Calibration ............................................ 27When to calibrate the battery: .......................................... 27Installing and removing the battery pack ...... 28To Install the Battery: ........................................................ 28Battery Charging ............................................... 28When to Replace the Battery ........................................... 29Heat Considerations .......................................................... 29Monitoring Battery Power ................................29Low Battery Alarms .......................................... 29Power Saving Settings ..................................... 29Managing Power................................................ 30Low-Power States ............................................................ 30Power Button Settings ...................................................... 31Battery Tips ........................................................ 31Tip 1. Avoid excessive heat and cold................................ 31Tip 2. Prevent wasted power ............................................ 31Tip 3. Calibrate your battery .............................................. 32Tip 4. Get a good charge .................................................. 32Tip 5. Prevent data loss ..................................................... 32Tip 6. Clean terminals ....................................................... 32Tip 7. Storing batteries ...................................................... 32Starting the BIOS Setup Utility ........................33Navigation and Help..........................................33The Menu Bar ................................................................... 33The Field and General Help Windows .............................. 33Customizing the BIOS ...........................................33The Main Menu .................................................. 34Stealth Mode Configuration .............................................. 36Keyboard Features ............................................................ 37Graphics Memory Sub-Menu .......................................... 37USB Control Sub-Menu .................................................... 38Super IO Configuration ..................................................... 382nd Super IO Configuration .............................................. 39Battery Calibration Sub-Menu .......................................... 40The Security Menu ............................................40Trusted Platform Module (TPM) Menu ........... 41Security Menu with TPM Support.................................... 41TPM Configuration Menu ................................................. 42Physical Presence operations menu ................................ 42The Boot Menu ..................................................43Boot Priority Menu ............................................................ 43The Save & Exit Menu ......................................44Expansion Modules (Option) ...........................45USB Expansion Module.................................................... 45Hard Drive Replacement ................................................. 45To insert a hard drive ......................................................... 45Optional Equipment and Accessories ..............45Office Dock .........................................................46Vehicle Power Adapter...................................... 47Vehicle Adapter Recommendations ................................ 47External Antennas ............................................................. 47Surge Protection ................................................ 47Computer Maintenance and Storage .............48Taking Care of Your Computer .......................................... 48Taking Care of Your AC Adapter ....................................... 48Servicing Your Computer .................................................. 4 8Storing Your Computer ..................................................... 48Storage .............................................................................. 48Maintenance and Storage ...................................48Cleaning Your Computer ..................................49Outside Case ..................................................................... 49Display ............................................................................... 49External Power Connector ............................................. 49Connectors ...................................................................... 49Applications ...................................................... 51My application locks up, acts strangely, or produces a Gen-eral Protection Fault (GPF) error or blue screen ............... 51Battery Troubleshooting ................................... 51The battery does not charge ............................................. 51Hints and Tips .................................................................... 51If the battery is new or has been stored for a week or more: 51Batteries charge time is longer than seven hours ........... 51
General Dynamics Itronix 72-0139-001 GD2000 User GuideTable of Contents General Dynamics ItronixTable of ContentsThe batteries don’t last very long ..................................... 51Troubleshooting .....................................................51The gas gauge isn’t full after charging the battery ........... 52The gas gauge reads “full,” but the charging indicator light is still on................................................................................. 52My battery seems to have less and less capacity ........... 52Display / Touchscreen ....................................... 52The display performance is slow ...................................... 52I can’t read the display ...................................................... 52The underlined, inverse, and hypertext characters are difficult to read on the screen ........................................................ 52The display appears to have random pixels darkened after scrolling.............................................................................. 52I changed my display resolution, but I see no difference on the screen .......................................................................... 52When I try to use the stylus on my touchscreen, nothing hap-pens ................................................................................... 52The touchscreen doesn’t respond after a suspend ......... 52Keyboard and Mouse Troubleshooting .......... 52Something unexpected happens when I press a key ..... 52Incorrect characters display when I press certain keys ... 52I have difficulty double-clicking the mouse fast enough . 52Miscellaneous Troubleshooting ...................... 52The computer shuts off unexpectedly ............................. 52The speaker volume is too high or too low ...................... 53The computer won’t turn on ............................................. 53The computer won’t turn off............................................. 53The computer enters suspend mode too quickly ............ 53The computer doesn’t automatically suspend ................. 53The system date and time are incorrect ........................... 53I receive an “out of memory” error message .................. 53Holding down the Power button to reset the computer doesn’t always work ......................................................... 53The LED’s, backlight, and/or keyboard backlight don’t illumi-nate .................................................................................... 54The computer doesn’t make any sounds, even during boot-up ....................................................................................... 54The fan stopped running ................................................... 54The computer battery life is shorter than expected ......... 54The computer locks up ..................................................... 54RF Communication Issues ............................................... 54Client Care Center (CCC) ................................... 55Services Expertise ........................................................... 55Product Support - Updates .............................. 55Service and Support ..............................................55
General Dynamics Itronix 72-0139-001 GD2000 User GuideIdentification: GD2000Copyright Notice© Copyright 2011 General Dynamics Itronix. All rights reserved. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any other language or computer language in whole or in part, in any form or by any means, whether it be electronic, mechani-cal, magnetic, optical, manual, or otherwise, without the prior written consent of General Dynamics Itronix.DisclaimerGeneral Dynamics Itronix reserves the right to revise the man-ual and make periodic changes to the content without a direct or inferred obligation to General Dynamics Itronix to notify any person of such revision or changes. General Dynamics Itronix does not assume responsibility for the use of this manual, nor for any patent infringements or other rights or third parties who may use the manual.This product is available for purchase under General Dynamics Itronix’s standard terms and conditions of sale. General Dynamics Itronix hardware products may be recondi-tioned, or be manufactured from parts and components that may be new, used, rebuilt, or recycled and in some cases, the hardware product may not be new and may have been previ-ously installed. In any event, General Dynamics Itronix war-ranty terms apply.Trademark and Patent NoticeItronix is a registered trademark of General Dynamics Itronix.Microsoft® is registered trademarks of Microsoft Corporation.ENERGY STAR® is a registered trademark of the U.S. Envi-ronmental Protection Agency. As an ENERGY STAR® partner, General Dynamics Itronix has determined this computer meets ENERGY STAR® program requirements for computers.Compliance StatementsFEDERAL COMMUNICATION COMMISSION INTERFERENCE STATE-MENTThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal-lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interfer-ence will not occur in a particular installation. If this equipment does cause harmful interference to radio or television recep-tion, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:Notices, Compliance and Safety Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.FCC CAUTION To assure continued compliance, (example - use only shielded interface cables when connecting to computer or peripheral devices) any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received, includ-ing interference that may cause undesired operation.IMPORTANT NOTE FCC RADIATION EXPOSURE STATEMENTThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance between the radiator and your body.LOCAL RESTRICTION OF 802.11A/B/G/N RADIO USAGECAUTION Due to the fact that the frequencies used by 802.11a/b/g/n wireless LAN devices may not yet be harmonized in all countries, 802.11a/b/g/n products are designed for use only in specific countries, and are not allowed to be operated in countries other than those of designated use. As a user of these products, you are responsible for ensuring that the products are used only in the countries for which they were intended and for verifying that they are configured with the correct selection of frequency and channel for the country of use. Any deviation from permissible settings and restrictions in the country of use could be an infringement of national law and may be punished as such. FCC RADIO FREQUENCY INTERFERENCE REQUIREMENTS This device is restricted to indoor use due to its operation in the 5.15 to 5.25 GHz frequency range. FCC requires this product to be used indoors for the frequency range 5.15 to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as primary users of the 5.25 to 5.35 GHz and 5.65 to 5.85 GHz bands. These radar stations can cause interference with and /or damage this device. WARNINGS AND CAUTIONSWARNING It is important that only authorized General Dynamics Itronix personnel attempt repairs on General
General Dynamics Itronix 72-0139-001 GD2000 User GuideNotices, Compliance and SafetyDynamics Itronix equipment as this might void any main-tenance contract with your company. Unauthorized service personnel might be subject to shock hazard on some General Dynamics Itronix equipment if removal of protective covers is attempted.The product you have purchased is powered by a rechargeable battery. The battery is recyclable and, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Do not crush the battery or place it in a fire. Check with your local solid-waste officials for details on recycling options or proper disposal.CAUTION Internal components of the GD2000 computer will be damaged if exposed to contaminants. When dust covers, or the bottom access panel are open on the computer, shield the unit from all contaminants such as liquids, rain, snow, and dust.Internal radio(s) may have an individual FCC Identifier which are not applicable to this configuration. Only the FCC ID shown on the label located on the bottom of the computer is appli-cable. The computer must not be co-located or operating in conjunction with any other antenna or transmitter than speci-fied in the filing. This device may contain a WLAN radio transmitter, a WAN radio transmitter and a PAN radio transmitter. To comply with FCC RF exposure requirements when using the WAN radio transmitter, a minimum separation distance must be main-tained between the center of the display screen and all users/bystanders. When using the WLAN transmitter, a minimum separation distance must be maintained between the upper right and left edges of the display screen and all users/bystand-ers. The WAN radio and WLAN/PAN transmitter should be turned off before carrying the computer to comply with FCC RF exposure requirements.In the event of problems, you should contact your equipment supplier in the first instance.This product is intended to be supplied by a Listed Power Unit and output rated 12V DC input voltage, 4.16A.CAUTION Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.Sous la réglementation d’Industrie Canada, ce transmetteur radio ne peut fonctionner en utilisant une antenne d’un type et un maximum (ou moins) gain approuvées pour l’émetteur par Industrie Canada. Pour réduire le risque d’interférence aux autres utilisateurs, le type d’antenne et son gain doivent être choisis de manière que la puissance isotrope rayonnée équivalente (PIRE) ne dépasse pas ce qui est nécessaire pour une communication réussie. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interfer-ence that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada exempts de licence standard RSS (s). Le fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne peut pas pro-voquer d’interférences et (2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l’appareil. 
Industry Canada - Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada. Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matérial brouilleur: “Appareils Numériques,” NMB-003 édictée par l’Industrie. (1) this device may not cause interference,and (2) this device must accept any interference, including interference that may cause undesired operation of the device." Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Sous la réglementation d'Industrie Canada, ce transmetteur radio ne peut fonctionner en utilisant une antenne d'un type et un maximum (ou moins) gain approuvées pour l'émetteur par Industrie Canada. Pour réduire le risque d'interférence aux autres utilisateurs, le type d'antenne et son gain doivent être choisis de manière que la puissance isotrope rayonnée équivalente (PIRE) ne dépasse pas ce qui est nécessaire pour une communication réussie. L'equipement est conforme aux limites d'exposition aux RF etablies pour un environnement non controle. L'antenne (s) utilisee pour ce transmetteur ne doit pas etre co-localises ou fonctionnant en conjonction avec une autre antenne ou transmetteur. RF exposure warning: The equipment complies with RF exposure limits set forth for an uncontrolled environment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.This device is restricted to indoor use due to its operation in the 5.15 to 5.25 GHz frequency range. IC requires this product to be used indoors for the frequency range 5.15 to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as primary users of the 5.25 to 5.35 GHz and 5.65 to 5.85 GHz bands. These radar stations can cause interference with and /or damage this device.Ce dispositif est limite a une utilisation en interieur a cause de son fonctionnementdans la gamme 5.15 a 5.25 GHz. IC exige que ce produit soit utilise a l'interieur de la gamme de frequence 5,15 a 5,25 GHz pour reduire les risques d'interference nuisible a la co-canal systemes mobiles par satellite. Radars a haute puissance sont designes commeutilisateurs principaux de l'5,25 a 5,35 GHz et 5,65 a 5,85 GHz. Ces stations radar peutprovoquer des interferences avec et / ou endommager l'appareil.
Do not proceed beyond a WARNING or CAUTION until the indi-cated conditions are fully understood and met. Read these instructions carefully. Following these guidelines will help prevent damage to your computer and help protect your personal safety. Read and follow all warnings and instructions marked on the product and noted in this documentation. The first time you use your computer, we recommend that you carefully read the section on Power Management to familiar-ize yourself with basic battery information and ensure optimum performance Caution This notebook computer is designed (only) to be used with the Manufacturer provided dedicated AC Adapter or Vehicle Adapter. Unplug the computer from the power outlet before cleaning. Use a damp cloth for cleaning. Aerosols, solvents, or strong deter-gents are not recommended cleaning solutions and may void your warranty. For system decontamination recommendations please contact your service technician. Slots and openings in the computer case are for ventilation pur-poses. Do not block or cover these openings or the system could overheat. Do not place the product on a soft surface such as a bed, sofa, or rug where the ventilation slots and openings may be blocked. Do not place this product near or over a radiator or heat register. Do not place this product in a built-in installation unless proper ventilation is provided. Do not store the computer at temperatures above 167°F (75°C) or below -67°F (-55°C). Do not step on or place anything on the power cord. Do not slam the display lid when you close it. Do not place any object on top of the computer when the display is closed. If you use the computer with an extension cord, ensure that the total ampere ratings of all the devices sharing the extension do not exceed the rating of the extension cord or the rating of the wall outlet. Do not push foreign objects into the computer through any of the slots or openings. Dangerous voltages are present, which could cause electric shock, fire, or damage sensitive components.
General Dynamics Itronix 72-0139-001 GD2000 User GuideNotices, Compliance and Safety The computer is designed to withstand spills. If a spill occurs, power off the computer and wipe it down before continuing to use the computer. For best results, use a power strip with a built-in surge protector. Do not use inferior extension cords as this may result in damage to your computer. FAA regulations require that all transmit/receive devices be turned off during flight. If you have radios in your computer (including GPS) and your computer is equipped with a radio on/off switch, please use it to turn your radios off during flight. If you have radios and you do not have a switch to turn the radios off, either leave your computer off during flight or contact your help desk for assistance.Service and Upgrade Safety and Precautions Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points or other risks and may void your warranty. Refer all servicing to qualified service personnel. Unplug this product from the wall outlet and refer servicing to authorized service personnel under the following conditions: When the power cord or plug is damaged or frayed . If the product does not operate normally when the operating in-structions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition. If the product exhibits a distinct change in performance, indicating a need for service. Do not upgrade or service this computer without prior authoriza-tion from the manufacturer. Damage caused by servicing that is not authorized may void your warranty. Before performing any manufacturer authorized service or up-grade, first follow these instructions: Prevent damage from static electricity by following ESD precau-tions. Place the computer on a clean, flat surface. Turn off the computer and disconnect the power supply. Undock the computer if it is in a docking device (such as an office dock or vehicle dock). Disconnect any attached peripherals. Disconnect any attached network, telephone or telecommunication line. Remove any media in your computer’s slots or bays. Remove the battery (See Battery Removal). Remove the hard drive (See Hard Disk Drive Removal).Battery Pack Safety and Precautions WARNING! There is danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batter-ies promptly and according to the manufacturer’s instructions. WARNING! Batteries may explode if not handled properly. Do not disassemble, open, puncture or dispose of battery packs in a fire. The battery pack could burst or explode releasing haz-ardous chemicals. WARNING! Keep battery packs away from children. Observe the safety instructions printed on the battery. Only use approved Lithium-Ion (extended -- 56.24WHr) battery packs with your computer and replace the battery pack only with the approved part. Do not abuse, deliberately pierce, or subject the battery pack to excessive impact. Immediately discontinue use of the battery if it appears damaged or abnormal in any way, consult your local provider for advice. Do not immerse the battery pack in liquid. Do not short together the battery connections. Do not store the battery pack with metallic objects due to the risk of short circuit. Battery chemical leakage is harmful. In the unlikely event of bat-tery leakage; DO NOT TOUCH. In case of accidental contact with the eyes or skin, immediately wash with running water and seek medical advice. In the case of accidental ingestion, seek immedi-ate medical attention. Dispose of used batteries according to local regulations. Recycle if at all possible. Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damage to the battery, the GD2000 does not allow the battery to charge if the internal tem-perature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°F). Follow Battery Tips for use and storage.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting StartedStandard Parts GD2000 Fully-Rugged, Ultra-Mobile Notebook Lithium-Ion Battery (7.4V, 7.6A) (56.24 WHr) Pack AC Adapter and Power Cord Display Wipe GD2000 Quick Start GuideYou may have additional components or peripherals if you ordered these items separately. Check your packing slip for a complete list of items included in your package.Standard Features Intel® Celeron M ULV 722, 1.2 GHZ, 800 MHZ FSB Processor 5.61” Toshiba LTD056ETIS LED Backlit Touchscreen Display, Wide SVGA (1024 x 600) 1.8” Removable 64/128 GB Solid State Disk (SSD) Rugged Magnesium Case Backlit Full QWERTY Thumb type keyboard with function keys and special purpose keys Memory: 2 GB (support extend 4 GB) Hazloc: Compliance with UL1604 Class I, Division 2, Group A, B, C & D for Hazardous Locations Lid Switch: By default the display turns off when the lid is closed and turns on when the lid is opened. 4 Application launch buttons: User programmable buttons Micro Joystick Touchpad and Mouse Buttons 1 USB 2.0 Port Audio Jack 3.5mm mic/stereo headphone jack Internal Speaker and Microphone Microsoft® Windows® 7 Professional Three-year Limited Product WarrantyOptional Parts and AccessoriesSee the Optional Equipment section for the most common options or click here for a complete list of optional accessories you can purchase.Optional FeaturesYou can upgrade key components for increased performance. Below is a list of some of the optional features supported by your computer.NOTE Contact your authorized dealer if you decide to per-form a key component upgrade. Radio ON/OFF Hot Key Integrated Wireless LAN (WLAN) Communications: 802.11a/b/g/n WLAN with Mini-PCI Wireless Card SupportGetting Started Bluetooth® GPSOperating System InformationFor information and help with Windows® XP, select Start, Help and Support. Under Pick a Help Topic, select Windows® Basics to open The Windows® XP Help and Support Center, an online orientation of the Windows® XP Operating System.For information and help with Windows® Vista, select Start, Welcome Center. Under Get Started with Windows®, select Show all 13 items. For information and help with Windows® 7, selec t Start, Help and Support, How to get started with your computer. You can also browse or search help topics to learn more about using the Windows® 7 Operating System.Turning Off the ComputerTo turn off your computer:Windows® XP, Vista and Windows® 7: Select Start, Turn Off Computer, Turn Off and follow the instructions on the screen, or press the POWER BUTTON briefly.WARNING Do not press and hold the POWER BUTTON to shut the notebook off as this may cause damage to system components.NOTES If you are going to be away from the computer for a short time you can conserve power without shutting down. See Power Management and Battery Tips for details. If you are unable to shut down your computer normally, follow the instructions in Troubleshooting.CAUTION Shutting off the computer improperly may result in data loss.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarKeyboard BasicsThe GD2000 keyboard includes: 70-key Keyboard Mouse buttons Touchpad and Micro Joystick Direction Pad (D-Pad) Dedicated Ctrl+Alt+Del key Twelve Function Keys Four Application Launch Buttons Radio ON/OFF Hot Key (option) Multiple Special keys for functions including display brightness, keyboard backlight, zoom and audio controls.Keyboard OperationUse one thumb to press the POWER BUTTON at the top center of the keyboard. Once the unit is on, use your left thumb to operate the controls on the left side (such as the mouse buttons, direction pad, ESCAPE, TAB, WINDOWS and ZOOM keys). Use your right thumb to operate the controls on the right side (such as the MICRO JOYSTICK, TOUCHPAD, BACKSPACE, and ENTER keys). For function key combinations, hold down a FN key with one thumb and press the second key with your other thumb. For exam-ple, to control the volume, press and hold the FN key with your right thumb, then press the or keys with your left thumb.If you need a CTRL+ALT+(KEY) combination, use one thumb to press and hold the CTRL and ALT keys and the opposite thumb to press the third key. For example, when using the zoom function, press the ZOOM key , then press and hold the left CTRL and ALT keys with your left thumb while using your right thumb to press M or N to zoom in and out. NOTE Press the dedicated CTRL+ALT+DEL special key just below the POWER BUTTON to activate the standard Ctrl+Alt+Delete key combination typical to desktop keyboards.Move the cursor around the display with the Micro Joystick or Touchpad. The Micro Joystick is best for larger movements. The touchpad is best for fine control. Use the left mouse button or double-tap the TOUCHPAD to select objects. Use the right mouse button to open pop-up menus.You can also move the cursor within a print document or form with the Direction Pad, which acts like arrow keys. Use it in combi-nation with the FN keys to move across and between pages.TIP For environments with exposure to contaminants such as dirt or grease, it is recommended you use an optional keyboard overlay. Contact your support representative to order.Primary KeysKey DescriptionALT The ALT (alternate) key is used with other keys to perform special tasks.The BACKSPACE key, sometimes represented on the keyboard as a left arrow, moves the cursor one position to the left. The character to the left of the cursor is erased.CTRL The CTRL (control) key works with other keys to perform a variety of functions.ENTER The ENTER key signals the computer that you have completed your entry. This is your way of telling the computer to process the information that you have entered.ESC The ESC (escape) key allows you to exit a pop-up window or message box.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarKey DescriptionSHIFT The SHIFT key changes the keys A through Z to the UPPER CASE position. When you press an alpha-betic key, the character appears as a capital letter. When you press SHIFT with other keys, the charac-ters on the upper part of the keys appear. For example, pressing SHIFT+7 displays an ampersand (&).Pressing the FN+SHIFT key locks keys A through Z in the UPPER CASE position. Pressing the FN+SHIFT key again returns the letters to lower case. While in the upper case mode, pressing the SHIFT key results in lowercase characters when entered. You still have to use the SHIFT key to dis-play characters located on the upper portion of the keyboard. For example, press SHIFT+8 to type an asterisk (*), even when the CAPS LOCK key is activated.The Caps Lock LED lights when the keyboard is in Caps Lock mode.FN Some special FN (function) keys have been established to perform important tasks when pressed and held with the FN key. These keys are described later in this document. The FN key legend is color keyed to other special keys on the keyboard.SPACEBAR Use the SPACEBAR to enter a space and move the cursor one character to the right.TAB The TAB key moves the cursor to the next tab stop or field. Tab stops are defined by your operating system or application program. Press the TAB key to move from one field or text box to another.Navigation ToolsThe navigation tools above the keyboard provides several ways you can move the cursor and make screen selections.# Control Description1 Mouse Buttons Use these buttons with the TOUCHPAD or MICRO JOYSTICK just like you would use the left and right buttons on a desktop mouse.2 Zoom Keys Press to increase or decrease magnification.3 Direction Pad The direction pad provides the same functions as the left, right, up and down arrows on a standard keyboard. The direction pad arrows are defined by the software application, but generally: The UP ARROW key moves the cursor up one line. The DOWN ARROW key moves the cursor down one line. The RIGHT ARROW key moves the cursor to the right one character. The LEFT ARROW key moves the cursor to the left one character. The FN+UP ARROW key moves the cursor up one page. The FN+DOWN ARROW key moves the cursor down one page. The FN+RIGHT ARROW key moves the cursor to the home position. The FN+LEFT ARROW key moves the cursor to the end of line position.1234567
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting Familiar# Control Description4 Power Button Use this button to place the computer in standby mode or toggle it off and on. Press once to start the computer or put the computer into standby mode. Press and hold 5 seconds to shut the computer off.See the Power Management section for information on POWER BUTTON settings.5Touchpad Move your finger across the TOUCHPAD to move the cursor. Tap on the TOUCHPAD to make selections. 6Insert/Del Key Press this key to delete selected words or items. Press it with the function key (FN+DEL/INSERT) to insert words or items.7Micro Joystick Place your thumb or finger on the joystick and move it in the direction you want the cur-sor to go.TouchpadThe built-in capacitive touchpad is a pointing device that senses movement on its surface. The cursor responds as you move your thumb or finger over the touchpad. The buttons located on the upper left of the keyboard have the same function as a two-buttoned mouse. Press these buttons to make selections, drag objects, or perform application depen-dent functions. Tap on the TOUCHPAD to make a selection. Move a thumb or finger up and down on the right side of touchpad or back and forth across the bottom of the touchpad to scroll.Using the Touchpad1. Hold the GD2000 in both hands with your thumbs on the key-board. The touchpad is easily accessible by moving right thumb over the touchpad, though you can use any finger.2. Gently move your thumb or finger across the touchpad in the direction you want the cursor to move.3. You can use the touchpad to scroll by sliding a finger up and down on the right edge of the pad or left to right on the bottom edge of the pad.Selecting Objects1. Use the touchpad to position the cursor over the object you want to select.2. Tap the touchpad once or press the left mouse button .Dragging1. Place the pointer over the desired object.2. Press and hold the left mouse button or tap the touchpad two times as if you were double-clicking but do not remove your finger after the second tap.3. Move the pointer to the desired location. 4. Release the button or lift your finger to finish dragging.Adjusting the TouchPad SettingsThese settings allow you to change the orientation from right-handed to left-handed, and fine-tune the pointer movement and timing of clicks. Windows® XP: Select Start, Settings, Control Panel, Mouse, and Buttons. Windows® Vista and 7: 1. Select Start, Control Panel, Hardware and Sound. 2. Under Devices and Printers select Mouse. This will bring you to the Mouse Properties window. 3. On the Buttons tab use the Devices drop-down menu to select Synaptics TouchPad V7.2 on PS/2 Port 1. Now you can choose TouchPad settings for the way you work.The Synaptics TouchPad can also be accessed via the icon in System Tray.Touchpad PrecautionsThe touchpad is a sensitive device. If not properly cared for, it can be easily damaged. Please take note of the following precautions: Avoid contact with dirt, liquids or grease. Do not rest heavy objects on the touchpad or the touchpad but-tons. Keep your fingers dry and clean when using the touchpad and keep the touchpad dry and clean. The touchpad is sensitive to finger movements. It responds best to light touches. Tapping too hard will not increase the touchpad’s responsiveness.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarFunction Keys and Key CombinationsWhen using function keys, press and hold one of the FN keys, then press the other key in the key combination. Function Key Function DescriptionFN+F1 Help Opens the Microsoft Help and Support Center.FN+F2 to F12Application Specific FunctionsSelects functions within software applications. Refer to application help for informa-tion about function key combinations.FN+BKSP Break Use FN+BKSP as you would use the BREAK key on any PC.FN+P Print Screen Prints the current screen. FN+P+ALT Print Window Prints the current active window.FN+ESC Pause Pauses and resumes an application. Press once to pause. Press again to resume.FN+ Q Audio Volume Up Increases the audio volumeFN+ A Audio Volume DownDecreases the audio volumeFN+R Radio on/off Turns all wireless functions on/off (option with any radios).FN+SHIFT Caps Lock Locks/unlocks keys A through Z in the UPPER CASE position. Press once to lock. Press again to return the letters to lower case. While in the upper case mode, press the SHIFT key for lowercase characters. You still have to use the SHIFT key to display characters located on the upper portion of the keyboard. For example, press SHIFT+8 to type an asterisk (*), even when the CAPS LOCK key is activate.The Caps Lock LED lights when the keyboard is in Caps Lock mode.FN+INSERT/DELInsert Inserts text in documents and applications.Function Keys
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarSpecial KeysThe keyboard has several keys that perform special functions, providing ease of use with the GD2000’s compact keyboard.# Key Icon Description1Windows® Logo Key START button. Combinations with this key perform special functions, includ-ing the following: + TAB Activates next Taskbar button. + E Opens My Computer in Windows® Explorer. + M Minimizes all Windows SHIFT + + M Restores Minimized Windows + R Displays Run dialog box. Refer to Keyboard Shortcuts in Windows® Help and Support for a complete list of Windows® key combinations.2 C1 & C2 C1 C2 Application Launch Buttons. Automatically opens a pre-defined application.3Ctrl+Alt+Del Special Key used instead of standard CTRL+ALT+DEL on desktop keyboard. For Windows® Vista: Press to activate sequences of Locking the computer, Switching User, Log Off, Change a Password, or Start, Task Manager. For Windows® XP, press to activate the same choices but in a dialogue window.4 Audio on/off Turns the audio speaker off/on.5 Display Brightness Up Increases of the display brightness.6 Display Brightness DownDecreases display brightness.7 Display / Monitor SwitchSwitches between the GD2000 LCD display and an external monitor. An external monitor may be added using the Office Dock.9 Window Focus Moves foreground window back and places focus on next active window.8 Keyboard Backlight on/offTurns the keyboard backlight off and on. 10 C3 & C4 C3 C4 Application Launch Buttons. Automatically opens a pre-defined application. 2122222342222222225 6 7 101000011011000100101100011100010008 9
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarRadio ON/OFF Hot Key (option)CAUTION FAA regulations require that all transmit/receive devices be turned off during flight. The wireless RADIO ON/OFF HOT KEY R toggles the power on and off to all radio devices (including GPS, Blue-tooth®, WLAN, and WWAN radios).If you have one or more radios (including GPS) in your com-puter, use the RADIO ON/OFF HOT KEY to turn your radios off during flight. If you have radios and you do not have a switch to turn the radios off, leave your computer off during flight.To Turn all Radios on or off1. Press FN+R to power off all radio devices (airplane mode). 2. Press FN+R again to turn radio power on.Application Launch ButtonsOnce programmed, press each application launch button to start the associated application. The application launch but-tons are marked C1, C2, C3, and C4 below the keyboard. To program the Application Launch Buttons1. Select Start, All Programs, Mobile Computer Tools, Config-ure On-Screen Display, C1, C2, C3, and C4 Settings2. Select the C1, C2, C3, or C4 tab on the OSD Configuration screen.3. Use the drop-down menu to select an application to associate with the launch button.4. Click Test to test if the application will run; then click OK to ac-cept the application. NOTE If the application you want to run is not in the drop-down menu: click the Add button next to the Current Selec-tion field to display the “CustomExePrompt” screen.5. Click the Browse button to display the Open file screen.6. Find the application you wish to call with the APPLICATION LAUNCH BUTTON and select it.7. Click the Open button and enter a name for the application you selected. Then press OK.Zoom KeysZoom is an application that enlarges items on the display for better viewing. The ZOOM KEYS are above the keyboard between the mouse buttons and the direction pad. Press the ZOOM KEYS to increase or decrease magnification. When Zoom is active, use the following CTRL+ALT+{KEY} combinations to access Zoom commands:Key Combination Function DescriptionCTR+ALT+M Increase magnification Press and hold the CTRL+ALT+M key combination to increase the magnifica-tion (the magnifier multiplier displays in the lower right corner of the window or screen).CTR+ALT+N Decrease magnification Press and hold the CTRL+ALT+N key combination to decrease the magnifica-tion (the magnifier multiplier displays in the lower right corner of the window or screen).CTRL+ALT+F Switch between full screen and cursor modeSwitches between magnification of the full screen and cursor mode (a small, but expandable window area).CTRL+ALT+Q Toggles the magnifier on/offPress CTRL+ALT+Q to launch or close the magnifier.CTRL+ALT+U Launch custom setting user interfacePress CTRL+ALT+U to launch the user interface to set the startup properties of the magnifier.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarDisplay Active Lid SwitchThe active lid switch automatically places the computer in stand-by when you close the display lid. It resumes when you open the display. The active lid switch is a magnet that holds the unit together when closed. To close the display lid, fold it down gently until you hear a click. Lid Switch Power Management SettingsFor Windows® XP:1. On the System Tray area of the Taskbar, right-click the Power Saver icon ( or ).2. From the menu, select Adjust Power Properties.3. Select the Advanced button.4. Select what you want to happen when you close the display lid: Do Nothing  Stand By (default) Hibernate5. Check the Wakeup box if you want the computer to resume when you open the display lid. You can also click on the Start button, Control Panel, Mobile PC, Power Options. From the choices on the left-hand side of the screen, click on Choose what closing the lid does. Under Power button and lid settings, select actions from the drop-down menus.For Windows® Vista:By default the Active Lid Switch is set to Sleep when closing the lid. To change this settings do the following:1. On the System Tray area of the Taskbar, right-click the DynaPower icon .2. From the sub-menu that displays, click on DynaPower Power Grid. You will see the Power Plan selected for the battery and the AC adapter at the top of the grid. From the choices on the left-hand side of the screen, scroll down until you see Power buttons and lid.3. From the drop-down menus you can specify the action to take when you open and close the lid, press the POWER BUTTON, press the SLEEP BUTTON, and click on the Start menu power button. NOTE The color-coded legend at the bottom of the Grid shows power usage.You can also click on the Start button, Control Panel, Mobile PC, Power Options. From the choices on the left-hand side of the screen, click on Choose what closing the lid does. Under Power button and lid settings, select actions from the drop-down menus.For Windows® 7:1. On the System Tray area of the Taskbar, right-click the DynaPower icon .2. At the top of the grid, select the appropriate Power plan.3. Select the desired action settings for both battery or AC power.4. In the Power buttons and lid section, select the Lid Open Ac-tion and Lid Close Action.5. Select Save Changes and repeat steps 2 through 4 until all power plan settings you wish to modify. NOTE The Lid Close Action default is Standby for Windows® XP and Sleep for Windows® 7. The default Lid Open Action is Do Noth-ing.Adjusting Display BrightnessUse the display brightness keys to adjust brightness.Automatic Dim FeatureTo save battery power, your computer automatically dims the display when the computer is not attached to external power.NOTE You may still manually adjust display brightness.See Managing Power for more information. To Enable or Disable Automatic Dim1. Restart the computer by selecting Start, Turn Off Computer, Restart.2. Press ENTER during boot up to open the Setup Utility.3. Select Launch System Setup menu.4. Use the RIGHT ARROW KEY to select the Advanced screen.5. Use the DOWN ARROW to select Auto Brightness Control and press ENTER.6. Use the DOWN ARROW to select Auto DIMMING and press ENTER.7. Choose Enabled or Disabled and press ENTER.8. Press ESC to save this setting and exit BIOS Setup.Adjusting Display Resolution1. Right click on the desktop. 2. Select Properties and then select the Settings tab. The dialog box indicates the monitor screen resolution.3. Use the Screen Resolution slide bar to adjust the resolution. Normally, you should use the resolution suggested for the display or monitor. NOTE Using a lower resolution than the screen was designed for will reduce the area of the display. Higher resolution modes may be used, as long as the monitor supports them.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarTouchscreen CalibrationWith the outdoor viewable DynaVue®, you can start programs and input data on the touchscreen using the provided pen (stylus).DynaVue® provides greater visibility in all outdoor lighting conditions without reducing battery performance. It also pro-vides balance between display brightness and contrast ratio, increases contrast, provides rich color and improves visibility of fine details. It is less susceptible to heat damage and has the same optimal performance on or off dock while keeping the unit’s overall weight to a minimum.To Calibrate the Touchscreen1. Use the pen (stylus) provided with the touchscreen display.2. Select Start, All Programs, Mobile Computer Tools, Touch-screen Calibration.3. Open Touchscreen Calibration link and following the onscreen instructions to calibrate the touchscreen.Simultaneous or Extended DisplayYou can use the computer’s multimedia capabilities in conjunc-tion with an external monitor or video device. The optional Office Dock or Expansion Module allows this computer to support simultaneous LCD and external display output via the external monitor port. You can also connect other output dis-play devices such as LCD projection panels for large-audience presentations. See Attaching an External Monitor or Video Device for more information.Once the external display device is attached, simply press the Display/Monitor Switch on the keyboard.FEATURE When using an external monitor you can extend your desktop. This allows you to open and view one program on the external monitor while viewing a different program on your notebook’s display. To set this up:1. Right click on the desktop and select Properties to open the Display Properties dialogue box.2. Select the Settings tab.3. Click on the “2” in the Monitors section.4. Check “Extend my Windows®desktop onto this monitor”.5. Select Apply and OK to save and exit.6. Now you can drag the programs you want to view onto the external monitor.Display TipsAlways close the display lid when in a moving vehicle to decrease vibration effects. Vehicle vibration can be amplified up through the display when it is open, which can lead to accel-erated hinge wear.Screen Cleaning: The computer display, with proper usage and cleaning, will last for the anticipated field life of the product (3 to 5 years) without significant degradation in view-ability or function. For mild cleaning tasks use the micro-fiber cleaning cloth provid-ed with your unit. Tougher contaminates such as oily fingerprints may require light dampening with clean water. Try this method before trying stronger solutions. For tougher cleaning tasks, use the cleaning cloth with an equal (50/50) mixture of isopropyl alcohol and water (50/50). Never use paper products such as paper towels or wipes to clean the display surface. Paper products are abrasive and act much like fine sandpaper, causing irreversible damage to the screen surface and anti-glare hard coat. Replacement cleaning cloths and approved display cleaning solution are available as optional field kits. Contact your support representative to order.Screen Overlay: A screen overlay is recommended for environments with high contaminant potential. Remove contaminants from its surface following the display cleaning methods noted above. A screen overlay: provides protection from damage caused by foreign objects or surface contaminants and maximized the useful life of the screen surface. is replaceable if worn, scratched, or otherwise damaged. has minimal impact on display brightness and readability. is available as an optional field kit. Contact your support repre-sentative to order.Touchscreen Stylus: If your computer has the optional, integrated touchscreen, use the included stylus. Never use foreign objects such as ball point pens or hand tools for touchscreen input; they will cause damage to the screen surface. You may use a clean finger tip for touchscreen input. However, fingertips may introduce contaminants to the touchscreen sur-face and increase periodic screen cleaning requirements. Contact your support representative to order stylus replace-ments.NOTE You can order available field kits through by contacting the Client Care Center (CCC) at 800-638-9270, option 2. Access to the iCare Servenet Portal requires a Username and Pass-word. Portal access will be setup upon request.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarLED Status IndicatorsThe activity indicators, located above the keyboard and in the display hinge, light up when a particular function of the com-puter is active. Each indicator is marked with an icon.Radio and Wireless Status LEDsDisplay Hinge LEDs - visible at the bottom of the display indicate active installed radios: 802.11ABG, Bluetooth®, GPS, Wireless WAN.# Icon Function LED Description1802.11 ABGNLit One or more installed radios are ONLED off All installed radios are OFF2Bluetooth®Lit Bluetooth® is ONLED off Bluetooth® is off3GPS Lit GPS ONLED off GPS is off4Wireless WANLit WAN ONLED off WAN OffUnit Status LEDs The LED Status Indicators below keyboard.# Icon Function LED Description1Power Lit Power is ONFlashing Suspend to RAM2External PowerLit External power is connected to the unit3Battery Lit Battery charging (when external power is connected)Flashing Low Battery (below 7% charge)Quick FlashIndicates a problem with the battery such as: over discharged, or EC is using pre-chargeLED off When battery is not charging (include battery full, battery discharge, and no battery etc)4Disk Status (HW)Lit The hard disk drive is being accessed Caps Lock LED on Keyboard# Icon Function LED Description1Caps Lock Lit The keyboard is in Caps Lock modeAudioYour computer includes a single speaker audio output and an integrated microphone. The speakers are located above the display. The microphone is on the front left of the computer.You can also attach external audio devices via the 2.5mm audio headset jack on the right side of the computer.To Adjust the Volume To decrease volume, press Fn+ To increase volume, press Fn+ To mute the volume, press You can also adjust the volume with the Windows® volume control applet located on the Taskbar. However, the volume control function keys override the Windows® volume control applet. If your volume is too low or too high after setting the volume in the applet, adjust the volume with the function keys.Solid State Drive (SSD)The hard drive in the GD2000 is a removable shock-mounted 1.8-inch SSD. To remove the SSD1. Save and backup any work, then shut down the computer.2. Open the SSD release latch located on the right side of the computer.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting Familiar3. Grasp the SSD release latch and gently pull the door open.4. Slanting the unit, gently pull on the SSD bar. 5. Once the drive is projecting from the GD2000, grasp it gently and pull it straight out, away from the unit. To insert a hard drive1. Line up the hard drive and slide it into the SSD slot. CAUTION Keep the drive straight and press gently to avoid damaging the exposed hard drive connector pins. NOTE If an expansion module is included, its hard drive is also accessible (See Optional Equipment and Accessories).Hard Drive CareYou can reduce the risk of damage to the hard drives and increase their reliability and data integrity by following these recommendations: Do not intentionally drop the computer. The unit is designed to withstand the day to day rigors of the mobile environment and provide years of reliable service. The useful life of the product can be enhanced by not intentionally abusing the unit. Before moving the computer it is recommended you turn it off and close the display lid. Maintain the debris protection of the computer by keeping all external access doors closed and latched. Periodically backup or archive important files and data.Computer SecurityYour computer includes several different security features to help prevent theft and protect data. These include multiple levels of password protection, an optional fingerprint scan-ner, Stealth mode and optional Trusted Platform Module V1.2 (TPM).BIOS Level PasswordsPasswords protect your computer from unauthorized access. When set, no one can access the computer without entering the correct password. You can set two types of passwords: Supervisor Password secures your computer against unauthor-ized entry to critical parameters in the BIOS Utility. User Password secures your computer against unauthorized use, and allows limited access to the BIOS Utility.NOTE Do not forget to set your password. If you forget your password, please get in touch with your dealer or an autho-rized service center.NOTE To prevent unauthorized access and protect your data, if someone enters an incorrect password three times in a row the computer will lock. To unlock it, authorized personnel must contact the Customer Service Department for instruc-tions.See the BIOS Setup Utility section for more information.Stealth ModeYour computer has a stealth mode feature for users who may need to use it where light, sound or radio transmissions could be dangerous or disruptive, such as a military or public safety user. Enabling stealth mode allows you to disable sound and lights (such as system beeps, the fan, and the display backlight) and wireless radio features. Refer to the BIOS Setup Utility section for configuration information.
General Dynamics Itronix 72-0139-001 GD2000 User GuideGetting FamiliarTrusted Platform Module (TPM)TPM is only available if you have the optional Expansion Module installed. Enable or disable TPM in the System BIOS. TPM provides a platform root of trust which uniquely identifies a particular platform and provides various crypto capabilities including hardware-protected storage. Ports and ConnectorsPorts and Connectors Connection LocationSlice Connector Compatible with the USB slice Button SideUSB 2.0 Port USB peripherals such as a mouse, printer or optical disk drive Right SideCooling Fan Outlet None Back EdgeMulti I/O Docking Connector Compatible with the office or vehicle docks Back EdgeDC-in AC adapter (power) Back EdgeDock Insert Tab Slots Tab slots help hold the office dock in position Back EdgeAudio In/out 3.5mm audio in/out Right Side ENERGY STAR®General Dynamics Itronix is committed to designing mobile computers with the environment in mind. Not only do we design computers that withstand the environment – with rugged features that enable you to use them in extreme operating conditions, we design computers that use less energy, reducing environmental pollution.That’s why our ENERGY STAR® compliant mobile computers meet or exceed the stringent ENERGY STAR® standards set by the Environmental Protection Agency (EPA). According to the EPA, ENERGY STAR® qualified products use as much as 60% less energy than standard equipment. By lowering energy consumption, our computers help customers save money while reducing greenhouse gas emis-sions.For more information about ENERGY STAR® (in English), go to www.energystar.gov.To help you conserve energy on both AC and battery power, by default this computer: Turns off the display after 15 minutes of inactivity Enters standby, a low power mode, after 15 minutes of inactivity, compared to 30 minutes required for ENERGY STAR® compliancePress any key to wake the computer or turn the display back on after a period of inactivity.This computer was also designed with other power saving features that go beyond ENERGY STAR® requirements. See the Power Saving Settings section to make the most efficient use of those features.
General Dynamics Itronix 72-0139-001GD2000 User GuideMaking ConnectionsAttaching Audio DevicesConnect a stereo headset or microphone to the 3.5mm audio jack on the right side of the computer. NOTE Separate audio input and output jacks are available with the Office Dock.External Monitor or Video DeviceThe Office Dock has a VGA monitor port (Video Out) so you can connect an external monitor. You may use an external monitor simultaneously with your notebook’s display, instead of your notebook’s display, or as an extension of your note-book’s display. To attach an external monitor1. Connect the video signal cable or VGA adapter to the external monitor port on the back of your office dock. 2. Connect the power cable from the external monitor to a power outlet and turn on the monitor. 3. Read the monitor’s manual for additional instructions.Using Simultaneous DisplayYour computer takes advantage of Windows® dual-display capability, allowing you to use your computer for presenta-tions. To use simultaneous display, connect an external display device to the office dock’s external monitor port. You can then toggle the display output location by pressing . It will out-put to your computer’s display, the attached external display, or both displays simultaneously. Keep pressing until you have the output option you want.Using Extended DisplayWhen using an external monitor you can extend your desktop. This allows you to open and view one program on the external monitor while viewing a different program on your notebook’s display. For Windows® XP1. Right click on the desktop and select Properties to open the Display Properties dialogue box.2. Select the Settings tab. 3. Click on the “2” in the Monitors section.4. Check “Extend my Windows desktop onto this monitor”. 5. Select Apply and OK to save and exit.6. Now you can drag the programs you want to view onto the external monitor.Port Covers and DoorsInspect for broken, loose or missing parts and fasteners. Miss-ing port covers or doors create contaminant entry points which may lead to system failure.Replacement port covers are available as field kits. Contact your support representative to order.Audio JackExternal Monitor (VGA) Port
General Dynamics Itronix 72-0139-001GD2000 User GuideGGDD222000000 UUseer GGuideeeGD2000 User GuideYour GD2000 supports up to three integrated radios and GPS for superior wireless communication (One radio per category listed below). Wireless Local Area Network (WLAN) Wireless Wide Area Network (WWAN) Bluetooth® Global Positioning System (GPS)Since each customer’s radio configuration is unique, please read the radio help installed on your desktop and refer to the manufacturer documentation to setup and use your radio(s).If you have the radio ON/OFF option, press FN+ to power off all radio devices (airplane mode).CAUTION FAA regulations require that all transmit/receive devices be turned off during flight. If you have radios in your computer (including GPS) and your computer is equipped with a RADIO ON/OFF switch, please use it to turn your radios off during flight. If you have radios and you do not have a switch to turn the radios off, either leave your computer off during flight or contact your help desk for assistance.WLAN radio (option)Your computer may include integrated Wireless Local Area Network (WLAN) capability. See the radio help file on your desktop for more information.About WLANWLAN provides all the features and benefits of traditional LAN technologies, such as Ethernet, without the limitations of wires or cables. It enables mobility and flexibility without compro-mising connectivity for today’s mobile user.Bluetooth® (option)About Bluetooth®Bluetooth® is a short range, wireless technology. Bluetooth® systems create a wireless personal-area network (WPAN). When Bluetooth®-capable devices come within range of one another, an electronic conversation automatically takes place to determine whether they have Bluetooth® services to share and whether one needs to control the other. Then, the devices hop frequencies in unison so they stay in touch with one another and avoid interference with other devices. Bluetooth® devices send out weak signals of 1 milliwatt. Your GD2000 is a Class II Bluetooth® device with a range of about ten meters. Even with the low power, the walls in your house won’t stop a Bluetooth® signal. This makes the standard useful for controlling several devices in different rooms (ie: audio, printer, keyboard, mouse). However, obstructions such as walls do degrade the signal and reduce its range.NOTE Due to the compact nature of the GD2000, only two internal USB ports are currently available to accommodate dif-ferent configuration options. The Bluetooth®, touchscreen and fingerprint scanners all use internal USB ports, so you can only pick two of these options in a single unit.WWAN (option)If you ordered the WWAN option, there will be an extension on the display lid as illustrated by #2 below. (This image also shows an optional GPS antenna - #1.)NOTE All WWAN radios are backwards compatible to sup-port slower technologies to provide the greatest possible coverage to the user.HSPAHigh-Speed Packet Access (HSPA) is a 3G GSM Mobile protocol in the HSPA family, which provides a roadmap for UMTS-based networks to increase their data transfer speeds and capacity. HSPA deployments/cards/modules can support 1.8 Mbps, 3.6 Mbps, 7.2 Mbps and 14.4 Mbps in downlink mode and 2.0 Mbps and 5.7 Mbps in the uplink mode.EDGE/GPRS/GSM NetworkThe Enhanced Data Rates for Global Evolution (EDGE) net-work allows users to transfer data with download speeds up to 237 Kbps (70-130 Kbps typical). It is more than three times the speed of GPRS. The EDGE network can help you perform at higher levels of productivity by providing real-time wireless access to critical business systems and applications.UMTS/GPRS/GSM NetworkUniversal Mobile Telecommunications System (UMTS) - also referred to as wideband code division multiple access (W–Wireless Communication
General Dynamics Itronix 72-0139-001 GD2000 User GuideWireless CommunicationImproving Radio CoverageWireless connectivity between your computer and wireless network access points is essential. Maintaining this wireless connectivity over a wide area is fundamental to the usefulness of the network. This makes the scope and reliability of radio coverage a primary concern. Therefore, one of the most impor-tant features of the wireless network is the degree of radio coverage provided. Coverage can be influenced by terrain, buildings or even a crowded room. Here are some tips to help you improve radio coverage, depending on your location.In any Location Performance can vary significantly at different times of the day. Weather can affect performance. On the Street Try all sides of a building to see which side provides the stron-gest radio signal. Move from under trees. Pine needles absorb radio signals more than leaves. Move away from overhead electrical wires. Radio signals reflect off other buildings. Even in the signal shadow, the signal could be reflected back by another building. Try not to hold the unit. If possible, place it in vehicle, on a cabi-net or desk. If holding the unit, turn the unit in 90-degree increments to avoid shielding it with your body and don’t cover the back of the display. The signal is 1-2 feet across; therefore, moving several feet in any direction may give different results. Inside a Building Move toward windows. Signals do not penetrate ground; therefore, there will probably be no signal in basements. Reflective coatings on windows reflect radio signals. Try the side of the building that is least likely to have coated windows. Closed metal blinds can reflect radio signals. Dropped ceilings sometimes hide an accumulation of electrical cable.Electromagnetic Interference (EMI)Electromagnetic Interference (EMI) is generated by switch-ing circuitry closets or un-interruptable power source (UPS) systems found near computer rooms and can block the radio signal.Look for significant sources of electromagnetic radiation. Prob-lems may emanate from a source between your location and the radio base station.AntennasThe GD2000 has several embedded antenna options to support wireless communications. They require no user action.CAUTION Use only the supplied or an approved antenna(s). Use of unauthorized antennas, modifications, or attachments may void your warranty and could impair call quality, damage the radio, or result in violation of FCC regulations.The GD2000 may contain the radio transmitters listed below. The following statements are relevant when using these radios:Each internal radio may or may not have an individual FCC Identifier label. That FCC Identifier label is not applicable to this configuration. Only the external FCC ID is applicable. Only the antenna with which an intentional radiator is authorized may be used with the intentional radiator.The WLAN embedded dual antennas are located internally in the upper right and left edges of the display screen and are not to be modified. This device may contain a WLAN radio trans-mitter and a WAN radio transmitter. To comply with FCC RF exposure requirements when using the WAN radio transmitter, a minimum separation distance of 20 cm must be maintained between the external dipole antenna and all users/bystand-ers. When using the WLAN transmitter, a minimum separation distance of 20 cm must be maintained between the upper right and left edge of the display screen and all users/bystanders. The WAN radio and WLAN transmitter should be turned off before carrying the notebook PC in order to comply with FCC RF exposure requirements.Since each customer’s radio configuration is unique, please read the radio help installed on your desktop and refer to the manufacturer documentation to setup and use your radio(s).
General Dynamics Itronix 72-0139-001 GD2000 User GuideThe computer operates on AC or battery power. This section explains how your computer manages and conserves power and details important information for the times you will use it on battery power.Be sure to read the Battery Safety and Precautions section.The Battery The computer uses a “smart” Lithium-Ion (standard - 59WHR) battery to provide long battery life. The battery’s temperature sensor and memory device store infor-mation, such as how much charge is left and how many times it has been recharged. The battery alarm beeps or displays a warning on your screen when battery power is critically low. Save your work and recharge the battery when this happens. To see how much battery power remains, move the cursor to the Power Saver icon ( or ) in the System Tray area of the Taskbar. The status will show in a pop-up when you hover your cursor over the icon. Whenever possible, use the AC adapter. It is also advisable to have an extra fully-charged battery available as backup. Using a battery for the first timeBefore using a battery for the first time:1. Connect the AC adapter to the computer, then to a power source.2. Calibrate the battery to set the gas gauge to accurately reflect battery capacity.You only need to do this once with a new battery or with a battery that’s been stored without being used for a long time. Remove the battery if the computer will be stored for more than two weeks.Battery and TemperatureThe battery is most efficient at room temperature, 20°C (68°F). While it operates in a wide temperature range, battery capac-ity is affected by higher or lower temperatures. However, storing Li-Polymer or Lithium-Ion batteries at low temperatures reduces aging effects.Temperature Approximate Available Capacity0°C (32°F) 80%20°C (68°F) 100%45°C (113°F) 100%NOTE While the battery may not provide 100% capacity at temperature extremes, its capacity returns to normal when its temperature normalizes around 20°C (68°F). Battery CalibrationOver time, as the battery is repeatedly drained and recharged, battery runtime may decrease. Calibrate the battery the first time you use it and then periodically for maximum perfor-mance. The calibration process empties and charges the battery. This allows the Windows® battery gauge to accurately monitor battery status. An accurate gas gauge enables the computer to warn you about a low battery before any data is lost during a low battery critical shutdown. It also allows you to detect when batteries have reached the end of their useful life.Battery calibration will take up to 8 hours, depending on how much power the battery already contains.When to calibrate the battery: The first time you use it After it has been in storage If the gas gauge has become inaccurate Every three months for optimum performanceWindows® XP Battery Calibration1. Select Start, All Programs, and Mobile Computer Tools. 2. Select Battery Calibration.Windows® Vista Battery Calibration1. Right click on the DynaPower icon in the Taskbar.2. Select DynaPower Battery Calibration from the menu on the left side of the screen. The Calibration window will display, asking if you’d like to start the calibration process. NOTE The battery calibration process may take up to 8 hours to complete. 3. Select Start to begin calibrating or Cancel to Exit. Windows® 7 Battery Calibration1. To run the battery calibration program select Start, All Pro-grams, and Mobile Computer Tools. 2. Next, select DynaPower Battery Calibration. If you get a pop-up window asking if you want to allow the program to make changes to the computer, select Yes.3. Select Start to begin calibrating or Cancel to exit. NOTE The battery calibration process may take up to 8 hours to complete.BIOS Level Battery Calibration ProcessNOTE BIOS level calibration may not be available with all General Dynamics Itronix computers. Use the Windows® Bat-tery Calibration utility for models not equipped with a BIOS calibration option.Battery Power
General Dynamics Itronix 72-0139-001GD2000 User GuideBattery PowerTIPS Partial discharge/charge cycles are preferred compared to drain-ing the battery completely and recharging. Connect AC Charger, Vehicle Dock, or Vehicle Power Adapter when-ever possible and at the end of each work day.When to Replace the BatteryOver time the battery’s capacity gradually decreases. Replace your battery if it no longer provides 80% of its original rated capacity.WARNING There is danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used bat-teries according to the manufacturer’s instructions.Heat ConsiderationsThe computer’s processor is designed to consume as little power as possible. However, working in a hot environment or working for long periods may raise the temperature. Your com-puter takes the following steps to lower temperature:1. The cooling fan turns on. You may hear the fan and feel air coming from a vent on the left side of the computer. 2. If the temperature continues to rise, processor activity is re-duced. You may notice a slight loss of performance.3. To prevent damage, if the computer gets too hot, the processor stops and the computer shuts down.Monitoring Battery PowerFor Windows® XP:To see how much power the battery has left, move the cur-sor to the Power Saver icon ( or ) in the System Tray area of the Taskbar. The status will show as a pop-up when you mouse-over the icon. Right-click on the icon to use the Power Saver utility to manage battery power.For Windows® Vista:There are several ways to monitor your battery power. Hover your mouse over the battery icon in the Taskbar to see how much battery power you have remaining. To configure and monitor your battery settings, use the DynaPower utility in your Taskbar. Right-click on the DynaPower icon in the System Tray area of the Taskbar, then on Windows® Mobility Center. Under Battery Status, click on the drop-down menu to choose a power plan: Balanced, Power Saver, or High Performance. Click on the red X to save your changes and close the window. You can also configure your battery settings by right-clicking on the battery icon in the System Tray area of the Taskbar. A sub-menu will display. Click on Power Options to select a Windows® Power Plan: Balanced, Power Saver, or High Performance. You can click on Change plan settings under each option to edit a power plan. For Windows® 7:To see how much power the battery has left, move the cur-sor to the Power Saver icon ( or ) in the System Tray area of the Taskbar. The status will show as a pop-up when you mouse-over the icon. Right-click on the icon to use the Power Saver utility to manage battery power.Low Battery AlarmsCAUTION When battery power is low the alarm beeps or displays a warning on your screen. Take immediate action to avoid data loss by saving files and connecting to AC power. When the computer alerts you that the battery is low, immedi-ately do one of the following: Connect the AC power adapter. Save your work and then select Shut Down from the Start menu. Turn off the computer and replace the discharged battery with a charged battery (See Battery Charging).NOTE Do not restart the computer until you have connected to an AC adapter or replaced the discharged battery with a charged battery. To set or change low battery alarms, do the following:For Windows® XP:Select Start, Settings, Control Panel, Power Options, Alarms.Two different power alarms can be enabled or disabled: the Low Battery Alarm, and the Critical Battery Alarm. Use the slide bar to set the power level at which the alarms are acti-vated. Select the Action button to choose whether the alarm sounds, displays a message, or both.For Windows® Vista:Right-click on the DynaPower icon in the Taskbar, then click on DynaPower Grid. Using the scroll bar, scroll to the bottom of the Grid until you see Battery. Use the slide bars and drop down menus to set low and critical battery action and notifica-tion levels. For Windows® 7:Select Start, Settings, Control Panel, Power Options, Alarms.Power Saving SettingsFor Windows® XP: For Windows® XP:Your computer comes with a utility, Power Saver, to build upon the operating system’s power management capabilities. It is
General Dynamics Itronix 72-0139-001GD2000 User GuideBattery Powerrecommended that you use Power Saver rather than the Power Management utility located in the Control Panel. Power Saver works with the Windows® XP operating system only. When on external power, Power Saver provides two profiles: Docked and Normal. When on battery, it provides another two profiles: Max Life and Normal. You can easily toggle between the Max Life and Normal battery profiles by pressing CTRL+SPACE.There is also an option to keep the computer awake, while at the same time, saving battery power. To configure Power Saver settings for Windows® XP1. On the System Tray area of the Taskbar, right-click the Power Saver icon . 2. Choose any of the power saving options to configure your power plan on the sub-menu.3. You can also manage power settings when your computer is on AC power. Left-click on the External Power icon in the Taskbar tray. This will display a sub-menu to configure power options while your computer is plugged in. Click on one of the options to configure external power settings.4. Right-click on the external power icon . This will display two options: Adjust Power Properties or Open Power Meter. Click on Open Power Meter to display how much power the batter has left. Power Saver IconsIcon DescriptionThe computer is on battery power and set to use the Max Life battery profile.The computer is on external power and set to use the Docked plugged in profile.The computer is on battery power and set to use the Normal battery profile.The computer is on external power and set to use the Normal plugged in profile.The computer is on battery power and set to Stay Awake. This setting overrides any settings that cause the computer to inactivity suspend, hibernate or turn off the display. It may shorten your battery life and should only be used temporarily.The computer is on external power and set to Stay Awake. This setting overrides settings that cause the computer to inactivity suspend, hibernate or turn off the display.For Windows® Vista:DynaPower is the utility for the Windows® Vista operating sys-tem. DynaPower is a power management and battery calibra-tion tool wrapped up in one utility. DynaPower does not run on Windows® XP. To configure DynaPower settings for Windows® Vista: Use the DynaPower utility. Left-click on the DynaPower icon in the Taskbar and choose a power plan from the drop-down menu: Power Saver, Balanced, or High performance. You can also use Automatic Power Plan Switching. This will set your machine to automatically change power plans when you plug in or unplug your unit. For instance, you may wish to always run in the “Power Saver” plan when you are unplugged from AC power, and to always run in the “High Performance” plan when you are plugged in. Clicking on this command to configure Automatic Power Plan settings. Click on the Start Button, scroll past the power icon and padlock icon, then click on the arrow to display the Shut Down menu. Click on Sleep, Hibernate or Shut Down to manually enter any of the low-power states.For Windows® 7:1. On the System Tray area of the Taskbar, right-click the Power Saver icon . 2. Choose any of the power saving options to configure your power plan on the sub-menu.Managing PowerYour computer has power management capability so you can reduce the amount of energy used, especially during periods of inactivity. Effective use of power management options can greatly conserve and extend your battery life. The power management unit monitors system activity, such as hard drive, keyboard, mouse, or any devices attached to a port. If it does not detect activity for a period of time, the computer stops some or all of these devices in order to conserve energy. Your computer employs a power management scheme that supports ACPI (Advanced Configuration and Power Interface), allowing for maximum power conservation and maximum performance at the same time. Windows® handles all power-saving chores for your computer.NOTE For more information on managing power using Windows® XP, search for Power Options in Microsoft® Help and Support. Low-Power StatesYour computer can enter three different low-power states to conserve power: Standby/Sleep, Hibernate and Power Off. These states can be entered manually or after a period of inactivity. From the Power Saver or DynaPower utilities, you can configure the POWER BUTTON, SLEEP BUTTON (FN+F3) and LID SWITCH to initiate any of the low-power states.Standby/SleepMost system devices are powered off, but the contents of system memory are retained. Standby/Sleep is sometimes referred to as Suspend to RAM. When the computer returns from Standby mode, the desktop appears with the same files and programs open as when the computer was suspended.
General Dynamics Itronix 72-0139-001GD2000 User GuideBattery PowerResume time is very quick. For Windows® XP: Select Start, Turn Off Computer, Standby to enter Standby/Sleep mode. For Windows® Vista and Windows® 7: Select Start and click on the arrow next to the Shut down menu. Then select Sleep to enter Standby/Sleep mode.HibernateHibernate, or Suspend to Disk, is similar to Standby except the current state of the computer is copied to the hard disk in a special file. Then, all devices in the computer are turned off. When the computer returns from hibernation, the desktop appears with the same files and programs open as when the computer was suspended. Hibernation saves more power than standby, but takes slightly longer to resume.For Windows® XP: On the System Tray area of the Taskbar, right click the Power Saver icon , then select Configure Power Settings and make your desired changes.For Windows® Vista and Windows® 7: On the System Tray area of the Taskbar, right click the DynaPower icon, then select DynaPower Grid and make your desired changes.Power OffAll applications are closed and the system shuts down. To power off the computer select Start, Shut Down, Shut down. Then click OK.Power Button SettingsThe function of the Power Button can be set to Shut Down, Standby or Hibernate in the Power Saver utility. However, holding the Power Button down for more than four seconds will force a power off while operating under any situation, resulting in the loss of any unsaved information.Battery TipsTip 1. Avoid excessive heat and cold Your battery will last longer during the day if it is used, charged and stored between 50°F and 86°F (10°C and 30°C). Charge the battery nightly where the temperature will remain around 68°F (20°C). NOTE Your battery may not last as long through the day if you charge it at higher or lower temperatures. Allow unrestricted airflow while the computer is connected to external power. Make sure that the fan inlet and outlet are unob-structed. Avoid exposure to extreme temperatures for long periods, which can shorten battery charge life and potentially damage the battery.How your battery behaves in warm conditionsTo prevent possible damage to the battery, the system may not allow a charge if the battery temperature is above 122°F (50°C), (such as in a closed, unattended vehicle during the summer). In this case, the Battery Power Indicator may indicate that the computer has stopped charging your battery; however, your battery may not be fully charged. If possible, turn off or suspend your computer while the battery is charging in a warm environment to avoid over-heating. In warmer temperatures, your battery may take much longer to fully charge.How your battery behaves in cold conditionsWhen using a battery in cold conditions, the battery capac-ity may drain significantly faster. To prevent possible dam-age to the battery, the system will not allow a charge if the battery temperature is below 41°F (5°C) (such as in a closed, unattended vehicle during the winter). In this case, the Bat-tery Power Indicator may indicate that the computer has stopped charging your battery; however, your battery may not be fully charged. In cooler temperatures, your battery can take much longer to fully charge.Tip 2. Prevent wasted power Manually turn off or suspend your computer whenever you are not using it. Reduce screen brightness. Enable the display’s automatic dimming feature. Use the AC adapter or vehicle adapter whenever possible. Con-nect to a charging source and fully charge at the end of day (this ensures the gas gauge is accurate and provides a charged bat-tery for the next day). Avoid allowing the Li-Polymer or Lithium-Ion battery pack to completely discharge. Use the Dynapower utility to help save power. When running on battery power, make sure your system sus-pends automatically after a few minutes of inactivity. NOTE Radios, custom applications, or modified system set-tings may affect this. Unplug peripherals when you are not using them, since they may draw power from the system even when not in use. Avoid operating audio and video applications when using battery power (operating video, or audio equipment increases the com-puter’s power requirements). Don’t use screen savers as they draw excessive current, espe-cially “3D” screen savers. Avoid or minimize using applications that keep the CPU busy a large percentage of the time.
General Dynamics Itronix 72-0139-001GD2000 User GuideBattery PowerIdentifying power wasting programsThe following will help you determine if your system is running applications or processes that are keeping the CPU busy: Start the Task Manager Utility. For Windows® XP: Open Windows® Task Manager by right-clicking an empty space on the Taskbar, and then click Task Manager. Click on the Process tab to view running processes. Click on the Perfor-mance tab to view running applications. Watch the CPU Usage. It is okay if the processor usage is occa-sionally 100 percent, but if it is 100 percent most of the time, this may indicate a problem.What to do if applications are keeping the CPU busy If possible, close applications that keep the CPU busy when you are not using them. Turn off or suspend your computer whenever you are not using it (this will help to conserve power). Your organization’s help desk may have an updated version of the application.Tip 3. Calibrate your batteryOver time, the accuracy of the Windows® battery gas gauge may be affected by repeated charging and discharging of the battery. Calibrating the battery every 3 or 4 months helps to keep the gas gauge accurate. For information on calibrating the battery, refer to Battery Calibration.Tip 4. Get a good charge Your computer will charge more quickly if it is turned off or suspended. In warmer or cooler temperatures, your battery can take much longer to fully charge. If your battery is charged in a cold (less than 41°F/5°C) or very warm (greater than 122°F/50°C) environment, it is possible that the Battery Charge LED will indicate that the charge has stopped; however, this does not necessarily mean that your bat-tery is fully charged.Tip 5. Prevent data lossFollow these guidelines to prevent data loss when removing your battery or storing your computer: You will lose data if you remove the battery while the computer is operating or suspended. To prevent this, shutdown your computer or put it into Hibernate (suspend-to-disk) mode before removing your battery. If you plan to store your computer for more than a few days, shutdown your computer or put it into Hibernate mode. Re-move the battery before storing the computer.Tip 6. Clean terminalsDirty terminals can be a cause of charging problems. Clean battery terminals with a cotton swab dipped in isopropyl alco-hol. Make sure that the alcohol has evaporated before reinstall-ing the battery.Tip 7. Storing batteriesStored Li-Polymer or Lithium-Ion battery packs gradually dete-riorate, particularly if they are not stored in ideal conditions, and their life expectancy decreases. When storing Lithium-Ion battery packs for extended periods, consider these recommen-dations: When storing batteries for extended periods, it is recommended that you store them between 3°C to 7°C (38°F to 45°F) to retard self-discharge and battery aging. NOTE If you store batteries at normal ambient tempera-tures, use the following charging policy to maintain battery pack condition:  Charge installed batteries every 21 days to maintain their charge capacity. Charge uninstalled batteries every 6 months. Unused or stored batteries can lose power over time. When you install a battery that has not been used recently, connect external power to the computer and fully charge your battery. Fully charged Li-Polymer or Lithium-Ion batteries deteriorate faster than partly discharged ones. For ideal storage, charge the battery to 100% and then discharge them to 50% charge before storing. Do not allow stored Li-Polymer or Lithium-Ion batteries to discharge completely, as this may permanently damage them. Stored batteries should be recharged to 50% capacity every six months.
General Dynamics Itronix 72-0139-001GD2000 User GuideThe BIOS Setup Utility allows you to configure your computer’s basic settings. When you turn your computer on, the system reads thisinformation to initialize the hardware so that it will operate correctly. You can use the BIOS Setup Utility to change your computer’s startupconfiguration. For example, you can change your system’s security routine.Starting the BIOS Setup UtilityThe Setup Utility can only be started shortly after powering up the computer. When the message “Press Fn+F2 button to enter SETUP” is displayed at the bottom of the screen, press and hold Fn+F2. The Aptio Setup Utility will open.CAUTION The BIOS configuration on your GD2000 comes pre-configured at the factory with optimal settings. These settings may be changed at any time, however, be aware of the effects of making changes. Incorrect settings can cause your system to malfunction. To correct mistakes, return to Setup and restore the Setup Defaults by going to the Exit Menu and selecting “Load Optimal Defaults”.Navigation and HelpThe Menu BarThe Setup Utility has five menu options in the Menu Bar (1) at the top of the window. To navigate between the screens you must use the keyboard and the arrow keys.The keyboard is used to navigate through BIOS screens:MAIN Use for basic system configurationADVANCED Use to set the advanced featuresSECURITY Use to set user and supervisor passwords BOOT Use to select the sequence of boot devices that are searched to load an operating system.SAVE & EXIT Use to exit the current Setup sessionThe Field and General Help WindowsTHE FIELD HELP WINDOW (2) is on the right side of each menu. It displays the help text for the currently selected field. This text updates as you move the cursor from field to field.THE FIELD LIST (3) is on the left side of the BIOS Setup Utility screen. It displays the actual field titles and entry fields for the BIOS settings.THE NAVIGATION MENU (4) is on the lower right side of the BIOS Setup Utility screen. It displays the navigation keys used with an external keyboard.NOTE You can change the value of a field if it is enclosed in [brackets]. Navigation keys for a menu are shown at the bottom of the screen. Please refer to the help information that displays in the Field Help Window as you select a field.CAUTION Certain fields are highly technical. Do not make changes to a field if you do not understand its function. For optimum settings, press F9 to load Setup defaults; then press F10 to save the changes and exit the Setup Utility.NOTE Don’t forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it.Customizing the BIOS
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOS#Function Description1 The Menu Bar The Setup Utility has six menu options in the Menu Bar at the top of the window. Press the left or right arrow keys to cycle through these menu screens. Main Contains basic settings about your computer such as date, time, and other general optionsAdvanced Allows you to view and configure your drives, and I/O (input/ output) ports, and stealth mode settingsSecurity Lets you set passwords for protecting your computerBoot Allows you to set the order in which the system boots upSave & Exit Includes options to save or discard your changes, and to exit the BIOS Utility2 Settings and Information fieldsThis area is used to display current system and BIOS information, and allows changes to some field settings. See Viewing or Changing Field Settings belowThe Main MenuThe Bios Main Menu displays detailed information about the computer, including the system time and date.Field Setting FunctionSystem Time HH:MM:SS Sets the system time in 24 hour format. The value takes effect immediatelySystem Date MM/DD/YYYY Sets the system date. The date can be set from January 1, 2005 to December 31, 2099. The value takes effect immediately.CPU Type (none) Displays the type of CPU CPU Speed (none) Displays the CPU speedInstall Memory (none) Displays the current system memoryHDD Serial Number (none) Displays the HDD Serial NumberBIOS Version (none) Displays the current system BIOS versionVBIOS Version (none) Displays the VBIOS versionEC Version (none) Displays the EC versionSystem Board Version (none) Displays the System Board versionSerial Number (none) Displays the Serial NumberAsset Tag Number (none) No Asset TagProduct Name (none) Displays the Product NameManufacture Name (none) Displays the Manufacturer NameUUID (none) Displays the UUID
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSThe Advanced MenuThe Advanced Menu provides the user with the ability to configrure specific system settings.Field Setting FunctionStealth Mode Configuration Sub-Menu Depending on Stealth Mode setting, LED, FAN Beeps, LCD Bright-ness, Audio and Wireless devices will keep silent when activated. This allows the computer to be used in an environment where sound and light could be dangerous or disruptive.Keyboard Features Sub-Menu Selects keyboard options such as NumLock power on state, Light Sensor, Backlight, and left button.Graphics Memory Sub-Menu Sub-Menu Select the amount of total graphics memoryUSB Control Sub-Menu Sub-Menu Enable/Disable all external USB portsSuper IO Configuration Sub-Menu Configure I/O Devices (serial ports) on the vehicle dock, office dock and the GPS radio2nd Super IO Configuration Sub-Menu Configure I/O Devices (serial ports) on the Expansion Module (Only displayed if Expansion Module is installed)Battery Calibration Sub-Menu Sub-Menu Configure Virtualization and system resumptionSATA Mode IDE AHCIControls the mode in which the SATA controller should operate.Intel Execution-Disable Bit ENABLED DisabledWhen disabled, forces the Execute-Disable Bit Capability extended feature bit to always return to 0.System Cooling Mode Cool NORMAL Max PerformanceSet cooling mode. Cool: CPU is slowed down to reduce heating Normal: CPU runs normally Max Performance: CPU runs as fast as necessary NOTE Max Performance will not allow the unit to over-heat. However, over-heating will limit performance and the fan will run.Resume on Modem Ring OFF OnThe system wakes from sleep when an incoming call is detected if the setting is On.WLAN Support ENABLED DisabledThe WLAN device is powered on when the system boots if the WLAN support is enabled. It is not powered on when the system boots if the WLAN support option is disabled.Bluetooth® Support ENABLED DisabledThe Bluetooth® device is powered on when the system boots if the Bluetooth® support is enabled. It is not powered on when the system boots if the Bluetooth® support option is disabled.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSGPS Support ENABLED DisabledThe GPS support option is powered on when the system boots if GPS support is enabled. It is not powered on when the system boots if the GPS support option is disabled.Boot on External Power Detect Enabled DISABLEDThe unit boots from off state when external power is applied if setting is enabled.S3 Resume When Lid Opened Enabled DISABLEDThe unit wakes from sleep when display lid is opened if setting is enabled.On-board LAN ENABLED DisabledEnables or Disables Dock Ethernet port.Auto Diming ENABLED DisabledThe system will support Auto-Dim of the LCD backlight when the AC power source is NOT available (running on battery power).Radio Button ENABLED DisabledThe Radio button will not be functional when the setting is dis-abled. The radios remain in their last state.Auto G-Sensor VGA Rotation ENABLED DisabledDisables or enables the G-Sensor VGA rotation. Stealth Mode ConfigurationStealth mode is a feature that allows the computer to be used in an environment where sound and light could be dangerous or disruptive. If stealth mode is disabled, the LEDs, fan, system beeps, audio, and display brightness operate normally.NOTE An off setting indicates stealth mode is in effect for that option. For example, if stealth mode is enabled and the LED option is set to “off”, the LEDs will NOT illuminate to indicate activity.Field Setting FunctionStealth Mode DISABLED EnabledEnabled: all LEDs and sound devices will be turned off Disabled: the computer functions normally and the options listed below are not accessibleLED Off LEDs are disabledONLEDs function normallyFan Off Fan is disabled, CPU will throttle as needed to remain cool enough to operateONThe fan functions normally Audio & System Beep Off Audio and System beeps are mutedONAudio and System beeps function as normalDisplay Brightness Off Display brightness is set to 0ONDisplay brightness functions normallyWireless Devices PowerOff All wireless devices are set to offONThe radio on/off button functions normallyKeyboard Backlight Off The keyboard backlight set to offONThe keyboard backlight set to normal operation
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSKeyboard FeaturesThe Keyboard Features screen is used to configure the keyboard start up settings.Field Setting FunctionNumLock Auto On OFFSets NumLock on/off/auto state at startups. Affects external key-boards.Left Mouse Button ENABLE DisableEnables/Disables the left mouse button on the keyboard.Keyboard Backlight Time out 0-255 Sets the time in seconds until the keyboard backlight turns off due to inactivity.Graphics Memory Sub-MenuThe Graphics Memory sub-menu is used to configure the graphics memory settings.Field Setting DescriptionPre-Allocated Memory Size 32M 64M 128MSelect the amount of pre-allocated graphics memory for use by the internal graphics adapter.Total Graphics Memory 128MB 256M MaxSelect the amount of total graphics memory = pre-allocated + fixed + DVMT for use by the internal graphics device.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSUSB Control Sub-MenuThe USB Control sub-menu is used to configure all USB ports.Field Setting DescriptionExternal USB Ports ENABLED DisabledEnables/Disables all external USB ports.USB Devices for Expansion ModuleENABLED DisabledEnables/Disables all USB Controller Functions for the Slice module.Legacy USB Support ENABLED DisabledEnabled: allows USB devices to operate during Power On Self-Test (POST). Required to use USB keyboard/mouse or to boot from USB drive. Disabled: No USB devices recognized during boot process.Super IO ConfigurationThis configuration option allows you to assign serial port settings for an office or vehicle dock (if you are using one) and to assign GPS port settings (if your unit has GPS capability).Field Setting FunctionSerial Port ENABLED DisabledEnables or disables the Serial Port (COM).Base I/O address 3F8 2F8 3E8 2E8Sets the base I/O address for the Office or Vehicle dock serial port.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSInterrupt IRQ3 IRQ4Select Interrupt for the COM port.Serial Port for GPS ENABLED Disabled Turns GPS serial port on/off.Base I/O address: 3F8 2F8 3E8 2E8Sets the base I/O address for GPS port.Interrupt IRQ5 IRQ7Select Interrupt for the COM port. 2nd Super IO ConfigurationThis configuration option is only displayed if you have an Expansion Module on your unit. It allows you to activate and assign serial port settings on the expansion module.Field Setting FunctionSerial Port On Expansion ModuleENABLED DisabledEnables or disables the Serial port (COM).Base I/O address 3F8 2F8 3E8 2E8Sets the base I/O address for the expansion module serial port.Interrupt IRQ3 IRQ4Select Interrupt for the COM port.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSBattery Calibration Sub-MenuThe Battery Calibration process empties and charges the battery, allowing the battery gauge to accurately monitor the battery status. It will take from 10 to 16 ours to calibrate the battery, depending on how much power the battery already contains.Field Setting FunctionCalibration Status Displays current battery calibration status, Non-Execute or Execute.Remaining capacity (none) Displays the remaining battery capacity.Remaining capacity (none) Displays the remaining battery capacity.Battery Serial Number (none) Displays the battery serial number.Battery Status (none) Displays the current battery status.Full Charge Capacity (none) Indicates the full charge capacity.Battery Voltage (none) Displays the battery voltage.Battery Average Current (none) Displays the battery average current.BQ2060 Pack Status (none) Displays the BQ2060 Pack Status.Last Calibration Capacity (none) Displays the last calibration capacity.Last Calibration Date (none) Displays the last calibration date.Execute Battery Calibration Yes NoSelect Yes to execute the Battery Calibration process. Battery calibra-tion will take from 10 - 16 hours, depending upon how much power the battery already contains. The Security MenuYou can set, change or remove passwords in the Security menu.NOTE If you have an Expansion Module installed and it has TPM, the screen may have an additional TPM support item listed in the table above. Please read the Trusted Platform Module (TPM) section of this manual before activating this feature.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSField Setting FunctionSet Supervisor PasswordEnter New Password Confirm New PasswordThe supervisor password controls access to the Setup Utility. The password must be entered and confirmed. The password can be removed or changed by pressing enter on this field and entering the current password, then pressing enter to move though the fields enter-ing a new password, or leaving it blank to remove the password.Set User Password Enter New Password Confirm New PasswordThe user password controls access to the system at boot. The pass-word can be removed or changed by pressing enter on this field and entering the current password, then pressing enter to move though the fields entering a new password, or leaving it blank to remove the pass-word. This password can only be entered if the supervisor has entered a password first.Password on Boot DISABLED EnabledEnables user password entry on boot.Set HDD Password Allows the user to set a password on the HDD.TPM Support SubmenuTrusted Computing (TPM) settings.Trusted Platform Module (TPM) MenuSecurity Menu with TPM SupportAdding an expansion module with a TPM device, adds the TPM support option to the BIOS Security menu. WARNING Read all the instructions below and back up your data, before attempting to activate this security feature. If you have any questions or concerns contact the Client Care Center for support.Enable TPM Support to display the TPM State menu item in the menu banner at the top of the screen.Field Setting FunctionTPM Support DISABLED EnabledEnables or disables the TPM support. Operation system will not show TPM. Reset of platform is requied.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSTPM Configuration MenuAfter the TPM Support option on the Security menu is enabled, the TPM State menu appears.When you have finished making changes to the TPM State, go to the Exit menu and select Exit Saving Changes. The system will shutdown and reboot.Field Setting FunctionTPM Support ENABLED DisabledEnables or disables TPM Support. Operating system will not show TPM. Reset of platform is required.TPM State Enabled DISABLEDTurn TPM Enable/Disable. NOTE: Computer will rebood during restart in order to change State of TPM.Pending TPM Operation(none) Displays any pending TPM operation.TPM Enabled Status(none) Displays the TPM Enabled Status.TPM Active Status (none) Displays the TPM Active Status.TPM Owner Status (none) Displays the TPM Owner Status.Physical Presence operations menuUpon rebooting, select the Launch System Setup option once again. The following screen will display ( if TPM has been enabled):NOTE If TPM State changes, this screen will appear on reboot even without selecting Launch System Setup.Field Setting FunctionTPM State configu-ration change was requested to Statenone This is a display-only field, showing the requested state of the TPM. REJECT ExecuteReject or Execute TPM operations and exit If you choose a TPM state, such as Deactivate & Disable or Clear, additional warning messages, such as the one to the right, will display on reboot:After choosing to Execute or Reject the TPM state, the system will reboot once more. You may press the LEFT MOUSE BUTTON again on the Setup screen to display the normal BIOS menu with the TPM State menu item activated.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSThe Boot MenuThe Boot Menu sets the order of priority for devices from which the system will boot. Available devices are auto- matically detected by the computer. Field Settings FunctionBoot Priority Order Sub MenuSub-Menu Displays boot drive order. First listed drive is the primary boot drive. Use up and down arrow keys to highlight a drive device. Use +/- keys to move the device up or down the list.F12 Boot Menu Disabled ENABLEDEnabled allows the user to change the boot device during POST. Network Boot DISABLED EnabledAllows boothing from the network if enabled.Boot Priority MenuTo change the priority order, use the UP and DOWN arrow keys to highlight a device. Then press + or - to move the device higher or lower on the priority list.Field Selection FunctionSelect 1st Boot Priority Select 2nd Boot Priority Select 3rd Boot Priority Select 4th Boot Priority Select 5th Boot Priority Select 6th Boot PriorityHard Disk: PO: 64 GB SATA Flash Drive USB Key USB Floppy USB Hard Disk USB CD/DVD Rom Network Device: Realtek Boot AgentSets the system boot order.
General Dynamics Itronix 72-0139-001 GD2000 User GuideCustomizing the BIOSThe Save & Exit MenuThe Save & Exit Menu will exit the user from the BIOS setup and start up the Windows® operating system.Field FunctionExit Saving Changes Exit the Setup Utility and save the changes to BIOS.Exit Discarding Changes Exit the Setup Utility without saving Setup data to CMOS.Load Optimized Defaults Load optimized default values for all Setup items.Discard Changes Load the previous values from BIOS for all Setup optionsSave Changes Save Setup data to BIOS but do not exit the Setup Utility.
General Dynamics Itronix 72-0139-001 GD2000 User GuideOptional Equipment and AccessoriesVehicle Power AdapterThe Vehicle Power Adapter is an optional device that supplies power from the vehicle battery to operate the computer and charge the battery installed in the unit. It typically connects to the vehicle battery using the cigarette lighter socket.The GD2000 vehicle power adapter is intended to provide a convenient, temporary power source for powering and charg-ing the computer in a vehicle. It is not designed for continuous operation due to the nature of the electrical connection. For additional information on permanent installation of the vehicle power adapter please contact your support representative. CAUTION The vehicle adapter is only designed for tempo-rary use. Use the optional vehicle dock to power and secure the GD2000 for frequent or long term vehicle installations.To prevent possible damage to the battery, the system will not allow the battery to charge at extreme temperatures. Be aware of the following charging characteristics, especially if the com-puter is left unattended in a closed vehicle.Temperature Charging Activity <5°C (<41°F) Battery will not charge>50°C (<122°F) Battery will not chargeTo connect the vehicle adapter1. Insert the vehicle adapter’s power cord into the power port on the back of the computer.2. Insert the cigarette lighter adapter into the vehicle’s cigarette lighter socket, turning it slightly to make a good connection.The power light illuminates to indicate that current is reaching the vehicle adapter. When you connect the vehicle adapter, it automatically begins charging the computer’s battery. At mod-erate temperatures, around 20°C (68ºF), the battery will be fully charged in approximately four to five hours. However, as the battery temperature approaches the ends of its temperature range (5°C/41°F to 50°C/122°F), it will take longer to charge the battery.CAUTION Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damage to the battery, the GD2000 notebook does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°F).Vehicle Adapter Recommendations Connect the GD2000 to the vehicle power adapter as needed; disconnect when charging is complete or the unit is not in use. Allow the GD2000 to power on and run from the internal battery periodically during the day. Regularly inspect the vehicle power adapter for loose or missing parts and replace or correct as necessary. When not using the vehicle power adapter, disconnect it from the vehicle power port (12V source) receptacle and the GD2000. If the fuse in the vehicle power adapter repeatedly fails (opens) there may be a problem with the vehicle power supply or the adapter itself. Please contact your support representative for further information and assistance. When replacing the vehicle power adapter fuse, use a replace-ment fuse of the same type and rating.IMPORTANT Refer to Battery Tips for charging temperature and other rec-ommendations. If you charge your battery daily, rely on the gas gauge reading to determine battery capacity. The gas gauge may show that the battery is full, but charging continues. This happens because the charging process is trying to put a little more capacity into the battery. External power can be removed at this time since the battery is virtually full. If your battery is new or has not been used for several weeks, rely on the indicator light to determine when the battery is fully charged. The gas gauge is unreliable in these cases; it may read 100%, when the actual capacity is only 10%.Surge ProtectionA large number of computer and high technology equipment damage is directly related to AC power and telephone line problems. These problems can include surges, spikes, noise, interference, and weather-related issue that may cause glitches, hang-ups, crashes, performance slow downs, and computer down time. It is recommended that you use a quality surge protector with your computer and any attached peripherals.
General Dynamics Itronix 72-0139-001 GD2000 User GuideThe GD2000 is rugged and weather resistant. Handle it with the normal care required by any sophisticated electronic equipment and it will provide reliable service even under harsh field conditions. Follow the guidelines in this section to care for your computer.Computer Maintenance and StorageYou can use your computer under a wide range of environmen-tal conditions. However, to ensure long use and continued high performance, consider the following factors when using your computer:Taking Care of Your Computer Read and follow the guidelines and precautions in the Safety section, Power Management section and Battery Tips section. Periodically inspect the ports and connectors for damage and contamination. Charge the batteries daily or whenever their capacity is low. NOTE Where possible, charge the batteries with the display open to increase the allowable temperature that supports charging.Taking Care of Your AC Adapter Do not connect the adapter to any other device Do not step on the power cord or place anything on top of it. Carefully route the power cord and any cables away from all potential traffic. When unplugging the power cord, do not pull on the cord itself but pull on the plug. The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an exten-sion cord. The total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating.Servicing Your ComputerContact your dealer or see your service technician if any of the following occurs: The computer has been dropped and the body has been damaged. Liquid has been spilled into the product. The computer does not operate normally.See the Service and Support section for more information.Storing Your ComputerIf you plan to store the computer, follow these storage guide-lines. To store the computer:1. Save files and data before storing the computer.2. Remove any media from the media bay.3. Exit all applications.4. Follow the shut down steps for your operating system.WARNING Do not press and hold the POWER BUTTON to shut the notebook off as this may cause damage to the system components.5. Remove the battery from the unit and store it in a dry place.6. Store the computer within the recommended temperature ranges of -67° F to 167° F (-55° C to 75° C).StorageWhen storing the computer for five (5) days or less:1. Install the battery pack and connect the computer to external power and allow the battery pack to fully charge. The charging LED will be on solid while charging and go off when battery charging is completed.2. Shut down the computer and store in a cool, dry location.When storing the computer longer than five (5) days: Lithium-Ion batteries can be permanently damaged if the com-puter is stored for extended periods. This condition requires battery replacement. If the computer will be stored for more than 5 days, backup files and data, fully charge the battery, discharge it to 40% and then remove the battery. Store the computer and battery in a cool, dry location.When Storing battery packs for extended periods: Fully charged Lithium-Ion battery packs deteriorate faster than partly discharged ones. For ideal storage, charge the packs to 100% and then discharge them to a 40% charge before storage. Do not allow stored Lithium-Ion packs to discharge completely, as this may permanently damage them. Stored packs should be recharged to 40% capacity every six (6) months. Storing packs at temperatures near 0°C (32°F) slows down self-discharge and battery aging; packs that are stored for a long period should be kept at low temperatures where practical. NOTE Store batteries as close to 0°C (32°F) as practical with-out allowing the batteries to freeze or reach 0°C (32°F). If you store battery packs at normal ambient temperatures, use the following charge policy to maintain battery pack condition: Store batteries within the temperature range of 15°C to 30°C (59°F to 86°F).Installed packs: Charge every 5 days to maintain their charge capacity. Uninstalled packs: Charge every six (6) months to 100%, then discharge to 40% and return to storage.Maintenance and Storage
General Dynamics Itronix 72-0139-001 GD2000 User GuideMaintenance and StorageCleaning Your ComputerOutside Case1. Disconnect external power and turn off the computer.2. Remove the battery.3. Add a small amount of water to a soft cloth and clean the com-puter case. Do not use paper products because they can scratch the surface.4. Wipe off any excess liquid with a soft cloth.5. Reinstall the battery. CAUTION! Aerosols, solvents, or strong detergents are not recommended cleaning solutions and may void your warranty. For system decontamination recommendations please contact your support representative.DisplayUse a soft, dry cloth. In some cases, you can use a small amount of water to remove streaks or smears. For difficult display cleaning tasks, use a 50/50 mixture of isopropyl alcohol and water. Do not use paper products because they can scratch the screen. NOTE General Dynamics Itronix offers a display cleaning kit that you can order via the website.External Power Connector The external power connector may sometimes be exposed to moisture and/or contamination causing an unreliable connec-tion to the external power source. Clean the connector with a cotton swab dipped in electronics grade isopropyl alcohol. Connectors If connector pins get dirty, clean the connector with a cotton swab dipped in electronics grade isopropyl alcohol.Data BackupRegularly backup your data to ensure the greatest data integrity, provide the fastest recovery options, and minimize downtime.After you have installed all applications and have your computer configured as desired, create a backup of drive C: using the Hard Disk Backup and Recovery Utility. Then use the Windows® Backup Utility frequently to backup data. It is recommended you set the backup utility to run automatically.Saving Important System Information By default your computer is set up to automatically save certain critical information, such as the registry, on a regular basis. This information is saved as a restore point. You can also create restore points manually by using the System Restore Utility. Select Start, All Programs, Accessories, System Tools, System Restore. Then, follow the instructions in the Wizard.Backing Up Files in Windows® XP: Select Start, All Programs, Accessories, System Tools, Backup. You can schedule backups to run automatically on a regular basis. To set this up, talk to your help desk or IT department.Backing Up Files in Windows® Vista: Select Start, Control Panel and select Backup Your Computer under System and Maintenance. Backing Up Files in Windows® 7: Select Start, Control Panel. Under System and Security select Back up your computer. From here you can set up backup, cre-ate a system image or create a system repair disc.Backing Up Drive C: You can make an exact copy of drive C: and save the backup image on the Recovery Partition of your hard disk (usually drive D:). In the future, you can restore drive C: to its previous state if it becomes corrupted. To make a backup copy of drive C:, use the Hard Disk Backup and Recovery Utility. Select Start, All Programs, Mobile Computer Tools, Hard Disk Backup and Recovery. You will be prompted for additional information.NOTE The Hard Disk Backup and Recovery Utility is only available on computers configured with a recovery partition.Data RecoveryThere are several methods to restore your data. Start with the least destructive and fastest recovery options, listed below in the order in which you should restore data.1. Restore system information.2. Restore a backup using the Windows® Backup Utility.3. Restore the entire contents of drive C:Option 1: Restoring System Information Windows® XP: If you have problems with your system, restore system infor-mation to an earlier state, or Restore Point. Select Start, All Programs, Accessories, System Tools, System Restore. Then, follow the instructions in the Wizard.Windows® Vista and Windows® 7: Select Start, Control Panel, System and Maintenance, Backup and Restore Center. On the Tasks menu on the left-hand side of the screen select Repair Windows® using System Restore.
General Dynamics Itronix 72-0139-001 GD2000 User GuideMaintenance and StorageOption 2 : Restoring a Backup Windows® XP: Select Start, All Programs, Accessories, System Tools, Backup. Then follow the instructions in the wizard to restore files and settings.Windows® Vista: Select Start, Control Panel, System and Maintenance. Then select Backup Your Computer. This opens the Backup and Restore Center where you can restore files and folders.Windows® 7: Select Start, Control Panel, System and Security. Under Backup and Restore select Restore files from backup. From here you can select a backup file to restore.Option 3: Restoring Drive C:If you used the Hard Disk Backup and Recovery Utility to create a backup disk image you can use it to restore drive C:. CAUTION Restoring a previously saved disk image overwrites the entire contents of drive C:. Before running this process, save your data to another location, such as a USB flash drive. NOTE The Hard Disk Backup and Recovery Utility is only available on computers configured with a recovery partition. If it is not available, you will either need to contact your company’s help desk about obtaining a recovery CD or return your unit for service.Windows® XP: Select Start, All Programs, Mobile Computer Tools, Hard Disk Backup and Recovery and follow the prompts.Windows® Vista: Select Start, Control Panel, System and Maintenance. Then select Backup Your Computer. This will bring you to the Backup and Restore Center where you can restore files and folders. To restore your entire computer select Windows® Complete PC Backup and Restore Image. Click on Restore Computer to begin the process.Windows® 7: Select Start, Control Panel, System and Security. Under Backup and Restore select Restore files from backup then select Recover system settings or your computer.
General Dynamics Itronix 72-0139-001 GD2000 User GuideWe are committed to providing you world class support services that ensure the lowest total cost of ownership for your hardware investment. The Services program will help you maximize end user productivity and decrease overall system operating cost.Client Care Center (CCC)The General Dynamics Itronix Client Care Center provides world class service with a single entry point of access to meet all your needs including: Troubleshooting and RMA origination Dispatch of field support staff Wireless carrier service activation Hardware performance information RMA status checks on service unit and warranty/service parts orders New and refurbished platform, accessory and add-on orders Trial unit orders and status updates Proof of delivery status updates for service and new unit orders International new unit and accessory, peripheral and service parts orders Centralized access for all invoicing and finance related issuesMost of these services are available through the ServeNet web based system. Go to the Support section of our website and select ServeNet Login for more information.Services Expertise The Technical Services and Client Services Account Management staff provide support with expertise that spans hardware platforms, industry applications and third party solutions. They regularly visit customers to garner feedback and input and provide training and post-installation support. For more information on our comprehensive service programs or current support phone numbers and email addresses, click here.Product Support - UpdatesTo see if there are any updates for your computer and get the most from your product, go to the Support section of our website and select product downloads. NOTE Downloads are listed by model and/or product number (GD2000).Service and Support
General Dynamics Itronix 72-0139-001 GD2000 User GuideThis section is designed to help you determine and fix problems you might encounter while operating the GD2000 computer. Try the following things in order: First look through the categories in this section for a solution. If you are having a problem with a computer application, use the Help that comes with the application to find a solution. If you still cannot resolve your problem, contact the help desk at your organization.Applications My application locks up, acts strangely, or produces a General Protection Fault (GPF) error or blue screenFor Windows® XP: You may need to restart your computer. Select Start, Shut Down, Restart. If that does not work, try pressing CTRL+ALT+DEL and select Shut Down. If the computer does not restart, the keyboard may be locked up. Press and hold the POWER BUTTON for ten seconds. CAUTION This will result in a loss of all unsaved data. The data on the hard disk could be corrupted. Run the SCANDISK Utility. The operating system may be out of memory or resources. Close some open programs to free up more memory or exit and restart by selecting Start, Shut Down, Restart.For Windows® Vista: Click the Start button and point your cursor past the icon and click on the arrow. This will bring up the Shut Down/Log Off menu. Click Restart to reboot the computer. If the computer does not restart, the keyboard may be locked up. Press and hold the POWER BUTTON for ten seconds. CAUTION This will result in a loss of all unsaved data. The data on the hard disk could be corrupted. Run the CHKDSK Utility. The operating system may be out of memory or resources. Close some open programs to free up more memory or exit and restart by selecting Start, Shut Down, Restart.Using Windows® 7: Select Start and click on the arrow next to the Shut down menu. Then select Restart.Battery TroubleshootingThe battery does not charge Check the connection and power to the charger. Check the charger connection to the GD2000 and verify that it is detecting external power. The power status LED should be lit. Verify Battery status (Windows® Power Options Properties or GD2000 Power Saver); ensure the battery is properly detected. If the battery is not detected or charge status incorrectly reports fully charged, the battery should be replaced. NOTE Contact the Client Care Center to order replacement batteries. If battery replacement does not correct the problem, contact your support representative for additional assistance.Hints and Tips To prevent possible damage to the battery, the computer does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°F). If possible, charge the battery in a location with a moder-ate temperature of around 20°C (68°F). If possible, turn off the computer while the battery is charging.If the battery is new or has been stored for a week or more: Make sure the computer is turned off. Remove the battery. Connect the AC adapter to the computer and an AC wall outlet, and then turn on the computer by pressing the POWER BUT-TON. Let the computer complete the boot process. Then reinstall the battery. Allow the system to remain idle for one hour with the AC adapter connected to the computer. The Battery Power Indicator lights when the battery starts charging. If the battery still fails to start charging after an hour, remove the battery, wait several seconds, and then install it again.Batteries charge time is longer than seven hoursUnder moderate temperatures, about 20°C (68ºF), the com-puter’s battery takes approximately 4 to 5 hours to completely charge.NOTE As the battery temperature approaches the ends of its temperature range (5°C/ 41°F to 50°C/122°F), it may take longer to charge the battery.The batteries don’t last very long Ensure that the battery indicates fully charged (100%) following an over-night charge. Following a full charge, if the battery does not last as long as expected or as reported through the gas gauge, a Calibration may be required. Calibrate the battery using the Battery Cali-bration selection in Mobile Computer Tools. If your battery is new or has not been used for several weeks, calibrating the battery accurately sets the gas gauge. As your battery ages, its maximum capacity naturally decreases, Troubleshooting
General Dynamics Itronix 72-0139-001 GD2000 User GuideTroubleshootingand even the best maintained batteries eventually need to be retired. Consider replacing the battery if you are not getting the usage you need from it.The gas gauge isn’t full after charging the batteryThis may indicate that the charging process terminated prema-turely.The gas gauge reads “full,” but the charging indica-tor light is still onIf you charge your battery daily, rely on the gas gauge read-ing to determine battery capacity. The charging process may continue even if the gas gauge reads full. External power can be removed because the battery is virtually full.My battery seems to have less and less capacity If your battery is new, or if your are using it for the first time, you will need to calibrate it prior to using it. As your battery ages, the maximum capacity that it can hold naturally decreases, and even the best maintained batteries eventually need to be retired. Consider replacing the battery if you are not getting the usage you need from it.Display / TouchscreenThe display performance is slowThe temperature may be too cold. Move the computer to a warmer operating environment.I can’t read the display Adjust the brightness level. The automatic power-saving mode may have shut off (suspend-ed) the computer. Press any key to resume. If the display brightness is unreadable after a resume or reboot but is easily adjusted, you may have set Stealth mode in the Setup Utility. If you disable Stealth mode, the display and backlight will operate normally. Clean the photo sensor. The photo sensor below and to the right of the display may be dirty.The underlined, inverse, and hypertext characters are difficult to read on the screenChange the color scheme. From the Start Menu select Set-tings, Control Panel, choose Display, and then tap the Appear-ance tab to make changes to the color scheme.The display appears to have random pixels darkened after scrollingContact your supervisor or your organization’s help desk for information about correcting this problem.I changed my display resolution, but I see no differ-ence on the screenTry restarting your computer for the changes to take effect.When I try to use the stylus on my touchscreen, nothing happensIf you cannot select objects accurately with the stylus, you may need to calibrate the touchscreen.The touchscreen doesn’t respond after a suspendThe touchscreen needs a few seconds to work after a suspend. Wait a moment and try again.Keyboard and Mouse TroubleshootingSomething unexpected happens when I press a keyYou may have pressed a key combination that performs a Win-dows® function. Make sure you are pressing the correct keys for the application you are running. Incorrect characters display when I press certain keysYou may be in Caps Lock mode. Press FN+SHIFT to toggle Caps Lock mode off.I have difficulty double-clicking the mouse fast enoughFor Windows® XP: Select Start, Control Panel, Mouse. The Buttons tab contains the setting for the double-click speed.For Windows® Vista: Select Start, Control Panel, Hardware and Sound. Then select Mouse to configure double-clicking speed and other options.For Windows® 7: 1. Select Start, Control Panel, Hardware and Sound. 2. Under Devices and Printers select Mouse. This will bring you to the Mouse Properties window. 3. On the Buttons tab use the Devices drop-down menu to select your mouse. Then you can set double-click speed.Miscellaneous TroubleshootingThe computer shuts off unexpectedlyThe computer has entered suspend mode. Press any key to resume from the standby state. Press the POWER BUTTON to resume from the hibernate state.
General Dynamics Itronix 72-0139-001 GD2000 User GuideTroubleshootingThe battery capacity may be low. Connect external power to charge the battery, or replace the battery with a fully charged one and press the POWER BUTTON to resume.The speaker volume is too high or too lowSee the Audio section.The computer won’t turn on Remove any USB drives from the unit The battery may not be installed properly, or it may not be fully charged (Make sure a fully charged battery is properly installed) Connect external power to charge the battery if it is not charged If you are using the AC adapter, check the electrical outlet you are using to make sure it is working properly. If the GD2000 computer does not turn on, restart the computer by holding down the POWER button for at least 10 seconds and then release itThe computer won’t turn offFor Windows® XP:1. Select Start, Shut down, Shut down.2. If that does not work, press CTRL+ALT+DEL and then select Task Manager. 3. If any programs are open, use your arrow keys to highlight each one and select End Task. Repeat this until all programs are closed.4. Select Start, Shut down, Shut down again.5. If that still does not work, press CTRL+ALT+DEL and select Shut Down.6. If that still does not work, press and hold the POWER BUTTON for approximately ten seconds and then release it.For Windows® Vista: Click the Start button and point your cursor past the icon and click on the arrow. This will bring up the Shut Down/Log Off menu. Click Restart to reboot the computer. If that does not work, press CTRL+ALT+DEL and then select Start Task Manager. If any programs are open, use your arrow keys to highlight each one and select End Task. Repeat this until all programs are closed. If that still does not work, press and hold the POWER BUTTON for approximately ten seconds and then release it. For Windows® 7: 1. Select Start and click on the arrow next to the Shut down menu. Then select Restart to reboot the computer.2. If that does not work, press CTRL+ALT+DEL and then select Task Manager. 3. If any programs are open, use your arrow keys to highlight each one and select End Task. Repeat this until all programs are closed. 4. If that still does not work, press and hold the Power Button for approximately ten seconds and then release it. The computer enters suspend mode too quicklyFor Windows® XP: When there is no activity for a period of time, the computer turns off or enters suspend mode. To extend this time, use the Power Management program (Start, Settings, Control Panel, Power Management) and increase the non-activity time to enter suspend. For Windows® Vista: Select Start, Control Panel, Hardware and Sound. Select Power Options. For each plan displayed, select Change Plan Settings and modify the Put Computer to Sleep option.For Windows® 7: Select Start, Control Panel, System and Security. Under Power Options select Change when the computer sleeps. Modify the Put the computer to sleep option.The computer doesn’t automatically suspend Exit any application that uses COM ports Make sure external power is not connected. Depending on power settings, some systems will not suspend automatically when they are connected to external power. If the Standby setting is either in the Battery or External Power mode in the Power Properties or Power Saver utilities “Never”, change the setting.The system date and time are incorrectReset the correct date and time by choosing the Date/Time icon from Control Panel and making the appropriate changes.I receive an “out of memory” error message Restart the computer. Too many applications may be running at the same time. Close applications you don’t need. Make sure you have enough space on your hard disk (at least 15% free).Holding down the Power button to reset the com-puter doesn’t always workTry resetting the computer again. If this doesn’t work, remove
General Dynamics Itronix 72-0139-001 GD2000 User GuideTroubleshootingall power, including the battery pack, and allow the unit to remain idle for ten minutes. After ten minutes, connect exter-nal power and retry.The LED’s, backlight, and/or keyboard backlight don’t illuminateYou may have enabled Stealth mode in the Setup Utility. Go to CMOS Setup and disable Stealth mode.The computer doesn’t make any sounds, even dur-ing boot-upYou may have enabled Stealth mode in the Setup Utility. Go to CMOS Setup and disable Stealth mode.The fan stopped runningYou may have enabled Stealth mode in the Setup Utility. Go to CMOS Setup and disable Stealth mode.The computer battery life is shorter than expected Check your power savings settings to ensure you are getting the most efficient battery use. To meet ENERGY STAR® requirements, Wake-on-LAN is en-abled by default. If running on battery power this may decrease battery run-time. To change Wake-on-LAN settings, go to the Device Manager, Network Adapters and select the LAN device. Open the device Properties and select Power Manage-ment. Then disable the Wake-on-LAN setting.The computer locks up Determine if the touchscreen, touchpad or keyboard inputs are recognized. Attempt to close any programs that are not responding (press the CTRL+ALT+DEL key and click on the Task Manager button). If Task Manager does not list any suspect programs/applica-tions, perform a reboot. Restart applications and try the specific operation again. If the Shut down Menu does not respond, press and hold the power button for approximately 10 seconds to perform a forced shutdown. NOTE Any unsaved data will be lost when using this shutdown method. Power on, boot to Windows®, and restart the RF applications, if this does not resolve the problem image corruption is likely. Re-image the GD2000 and try again.RF Communication Issues If coverage is historically good at this location, check the signal strength. Reposition the computer slightly to increase signal strength. Wait approximately five minutes. Determine if there is RF activity. Applications provided with RF devices generally provide diagnostic capability. If not resolved, exit all applications, restart the applications, and try RF communications again. If not resolved, connect external power and perform a restart. Restart applications and try RF communications again.

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