Fujitsu Technology Solutions SCENIC6651 personal computer User Manual A26361 K520 Z100 4 7619

Fujitsu Technology Solutions GmbH personal computer A26361 K520 Z100 4 7619

Manual Scenic 600 Oct 99 part 4

A26361-K520-Z100-4-7619 25Troubleshooting and tips!Take note of the safety notes in the manual "Safety, Guarantee and Ergonomics" and inthe chapter "Preparation for use and operation", when you connect or disconnect cables.If a fault occurs, try to correct it as described:• in this chapter• in the documentation of the connected devices• in the help systems of the software used.If you fail to correct the problem, proceed as follows:Switch the PC off.Make a note of the steps and the circumstances that led to the fault. Also make a note of anyerror messages displayed and the Ident-No. of your device.Contact your sales outlet or our customer service center.Installing new softwareWhen installing programs or drivers, important files may be overwritten and modified. To be able toaccess the original data in the case of any problems following installation, you should backup yourhard disk prior to installation.Power-on indicator remains dark after you haveswitched on your deviceThis may have the following causes:The line voltage supply is faultyCheck that the power cable is plugged properly into the system unit and grounded power outlet.Switch the PC on at the main switch.Internal power supply overloadedDisconnect the power plug of the system unit from the grounded power outlet.Wait for a moment.Plug the power plug into the grounded power outlet again.Switch the PC on at the main switch.
Troubleshooting and tips26 A26361-K520-Z100-4-7619The screen stays blankIf your screen remains blank this may have the following causes:Monitor is switched offSwitch your monitor on.The PC startsWhile the PC boots, the screen remains dark for up to a minute depending on the systemconfiguration. To see the start-up messages, you can switch off this standard setting in the BIOSSetup in the Quiet Boot entry.Screen has been blankedPress any key on the keyboard.orDeactivate screen blanking (screen saver). Enter the appropriate password.Brightness control is set to darkSet the brightness control to bright. For detailed information, please refer to the OperatingManual supplied with your monitor.Power cable or monitor cable not connectedSwitch off the monitor and the system unit.Check that the power cable is properly connected to the monitor and system unit or to thegrounded power outlet.Check that the monitor cable is properly connected to the system unit and monitor (if notpermanently attached).Switch on the monitor and the system unit.Wrong monitor has been set under Windows NTRestart the PC in standard VGA mode.Set the desired resolution in the Control Panel window using the Display program, and adjustthe monitor display as described in the Operating Manual.Wrong monitor has been set under Windows 9xRestart the PC.If the message Starting Windows 9x appears, press function key .The Windows 9x start menu appears.Select the option Safe mode or Safe mode with network support.Set the correct values for the attached monitor by selecting Start - Settings - Control Panel -Display - Settings.The wrong RAM memory modules have been insertedSee the Technical Manual for the system board for information on which memory modules can beused.
Troubleshooting and tipsA26361-K520-Z100-4-7619 27No mouse pointer displayed on the screenShut down the operating system properly.Switch the PC off.Check that the mouse cable is properly connected to the system unit.If you use an adapter or extension lead with the mouse cable, check the connections.Make sure that only one mouse is connected.Switch the PC on.The mouse controller must be enabled, if you use a PS/2 mouse. Check in the BIOS Setup thatthe mouse controller is enabled.Check that the mouse driver is properly installed and is present when the application programis started. Detailed information can be found in the User Guide of the mouse or applicationprogram.The floppy disk cannot be read or writtenCheck that the write protection of the floppy disk or the floppy disk drive is activated (refer alsoto the Technical Manual of the system board or in the manual BIOS).Check the relevant entries for Diskette A: or B: in the Main menu of the BIOS Setup.Check that the floppy disk drive controller is enabled (refer also to the Technical Manual of thesystem board or in the manual "BIOS Setup").Check that the cables of the floppy disk drive are properly connected (refer to chapter "Systemexpansions").Time and/or date is not correctSet the time and/or date. You can set the time and date in the BIOS Setup or in the operatingsystem.iIf the time and date are repeatedly wrong when you switch on your PC, the battery is flat.Change the lithium battery as described in the Chapter "System expansions".Error messages on the screenError messages and their descriptions are listed in the Technical Manual of the system board or inthe "BIOS Setup" manual and in the documentation of the installed software.
Troubleshooting and tips28 A26361-K520-Z100-4-7619Restoring the hard disk contentsInstructions for this purpose can be found in the documentation (booklet) of theCD "Drivers & Utilities".TipsThe PC cannot be switched off with the ON/OFF switchCause: The PC has not been switched on with the ON/OFF switch.Press the ON/OFF switch again.Cause: System crashPress the ON/OFF switch for at least four seconds, until the device switches off.PC switches on briefly and then off againThe power cable has been plugged in or the device was switched on with the main switch. Fortechnical reasons, this brief switching on and off is necessary.Out of system resourcesIf you have too many applications running at once, you may experience problems due to a lack ofsystem resources. If this happens, you should close applications you do not require or call theapplications in a different order.BIOS settings in power management do not become activeThe Auto insert notification setting may be active for the CD-ROM drive. This setting causesWindows 9x to inquire about any modifications on the drive at regular intervals. Because of this thetimer for the idle time cannot time out.To activate power management, proceed as follows:In Windows 9x, select Start - Settings - Control Panel - System - Device Manager - CD-ROM.Select the installed CD-ROM drive from the list.Select Settings.Deactivate the Auto insert notification box.CD-ROM driveInformation on the CD-ROM drive can be found in the manual of the CD-ROM drive or on the"Drivers & Utilities“ CD.Other manualsOther manuals are contained on the "Drivers & Utilities" CD.
A26361-K520-Z100-4-7619 29System expansions!It may be necessary to update the BIOS when carrying out a system expansion orhardware upgrade. In this instance, please contact our customer service center.When installing components with a high power loss, make sure that the maximumpermissible temperatures of the individual components are not exceeded.The device must be switched off when installing/removing the extensions and may not bein the Suspend mode.This chapter describes all the activities required to modify your PC hardware (e.g. installing boardsor drives).Memory and processor upgrading are described in the Technical Manual for the system board.Read the supplied documentation before installing new drives and/or boards.Refer to the Technical Manual for the system board before making any extensions on the systemboard.Opening the system unitSwitch the PC off.!Please take note of the safety information in the chapter "Important notes".Pull the power plug out of the power outlet!If any cables attached to the system unit are obstructing you, pull out the connectors on thesystem unit.Place the system unit in a convenient working position.
System expansions30 A26361-K520-Z100-4-76192a3 41Unlock the system unit (1).Unlock the top cover with the locking slide at the rear of the casing by sliding it to the left (2).Push the top cover in the direction of the arrow (3) until the distance (a) isapproximately 10 mm.Lift off the top cover in an upward direction (4).Assembling the system unit3a2 1Place the top cover on the system unit (1) from above so that the distance (a) isapprox. 10 mm.Push the top cover in the direction of the arrow (2) until it engages.Lock the top cover using the locking slide at the rear (3).Return the system unit to its original position.If you have disconnected cables, reconnect them at the rear.
System expansionsA26361-K520-Z100-4-7619 31Installing and removing a board!Observe the notes on installing and removing boards in the chapter "Important notes".Old ISA boards which require a -5 V power supply are not supported.The number, position and constellation of the board slots on the system board can be found in thetechnical manual for the system board. Boards may be installed when the device is shipped.Any angled slot is intended for high PCI boards including connectors and cables. However, you canalso install an ISA board.Installing a boardOpen the system unit (see "Opening the system unit").312Press on the clip in the direction of the arrow (1) and remove it (2).Remove the rear slot cover plate from the slot (3).!Do not dispose of the rear slot cover plate. For cooling, protection against fire and in orderto comply with EMC regulations, you must refit the rear slot cover plate if you remove theboard.Take the new board out of its packaging.Make the required settings for the board.
System expansions32 A26361-K520-Z100-4-76191a32Push the board up to its slot (1).Ensure that the end of a long board without angle bracket fits into the corresponding guide ofthe system unit. Ensure also that the point of the angle bracket slots into guide (a).Press the board into the slot so that it engages.Replace the clip (2) which fixes the board. Make sure that the clip engages when released (3).If necessary, plug the lines on the board.Close the system unit (see "Assembling the system unit").Removing a boardOpen the system unit (see "Opening the system unit").Remove the lines connected to the board.312Press on the clip in the direction of the arrow (1) and remove it (2).Remove the board from the system unit (3).Place the board into an appropriate packaging.!For cooling, protection against fire and in order to comply with EMC (electromagneticcompatibility) regulations, you must refit the rear slot cover plate.

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