FUJIFILM Business Innovation C2665DNF Dell C2665dnf Color Laser Multifunction Printer User Manual 05 Short Term Confidential 5

Fuji Xerox Co., Ltd. Dell C2665dnf Color Laser Multifunction Printer 05 Short Term Confidential 5

User manual-5

531Troubleshooting35 Troubleshooting Guide ............................................................. 533
532
Troubleshooting Guide 53335Troubleshooting GuideBasic Printer ProblemsSome printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:• The power cable is plugged into the printer and a properly grounded electrical outlet.• The printer is turned on.• The electrical outlet is not turned off at any switch or breaker.• Other electrical equipment plugged into the outlet is working.• All options are properly installed.If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. NOTE: If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages."Display ProblemsPrinting Problems NOTE: If Panel Lock Control is set to Enable, you need to enter the four digit password to enter the Admin Settings menu.Problem ActionMenu settings changed from the operator panel have no effect.Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel.Problem ActionJob did not print or incorrect characters printed.Ensure that the top menu appears on the touch panel before you send a job to print. Press the (Home) button to return to the top menu.Ensure that the print media is loaded in the printer. Press the (Home) button to return to the top menu.Verify that the printer is using the correct Page Description Language (PDL).Verify that you are using the correct printer driver.Ensure that the correct USB or Ethernet cable is securely connected to the printer.Verify that the correct print media size is selected.If you are using a print spooler, verify that the spooler has not stalled.Check the printer's interface from the Admin Settings.Determine the host interface you are using. Print a panel settings report to verify that the current interface settings are correct.
534 Troubleshooting GuidePrint Quality Problems NOTE: Some of the following procedures that use the TTool Box can also be performed using the operator panel or DDell Printer Configuration Web Tool. For information on how to use the operator panel and DDell Printer Configuration Web Tool, see "Understanding the Printer Menus" and "Dell™ Printer Configuration Web Tool."• The output is too light• Toner smears or print comes off• Random spots/Blurred images• The entire output is blankPrint media misfeeds or multiple feeds occur.Ensure that the print media you are using meets the specifications for your printer. See "Supported Paper Types" for more information.Fan the print media before loading it.Ensure that the print media is loaded correctly.Ensure that the width and length guides of the print media sources are adjusted correctly.Ensure that tray1, the optional 550-sheet feeder (tray2), or the multi-purpose feeder (MPF) unit is securely inserted.Do not overload tray1, the optional 550-sheet feeder, or the MPF.Do not force print media into the MPF when you load it; otherwise, it may skew or buckle.Ensure that the print media is not curled.Face the recommended print side up. See "Loading Print Media in Tray1 and the Optional 550-Sheet Feeder" for more information.Turn the print media over or around and try printing again to see if feeding improves.Do not mix print media types.Do not mix reams of print media.Remove the top and bottom curled sheets of a ream before loading the print media.Load print media only when tray1, the optional 550-sheet feeder, or the MPF is empty.Wipe the retard rollers in tray1, the optional 550-sheet feeder, or the MPF with a cloth moistened with water.The envelope is creased after printed. Make sure that the envelope is loaded in the MPF as instructed in "Loading an Envelope in the MPF."Page breaks in unexpected places. Increase the value for Time-Out using the operator panel, the Tool Box, or Dell™ Printer Configuration Web Tool. Print media does not stack neatly in the output tray.Turn the print media stack over in tray1 or the MPF.Printing takes time when printing from the Dell Document Hub.Set Print Mode to High Speed in the printer menu. See "Print Mode" for more information.Cannot print from tray1 or the optional 550-sheet feeder because the print media in tray1 or the optional 550-sheet feeder is curled.Load the print media into the MPF.Problem Action
Troubleshooting Guide 535• Streaks appear on the output• Part or the entire output is black• Pitched color dots• Vertical blanks•Ghosting• Light-induced fatigue•Fog• Bead-Carry-Out (BCO)• Jagged characters•Banding• Auger mark• Wrinkled/Stained paper• Damage on the leading edge of paperThe output is too lightAction Yes No1The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge. aCheck the toner level in the Status tab in the Status Monitor.bReplace the toner cartridges as necessary.Does this solve your problem?The task is complete. Go to action 2.2If you are using non-Dell brand toner cartridges, enable the Non-Dell Toner option.aLaunch the Tool Box, and click Service Tools on the Printer Maintenance tab.bEnsure that the On check box under Non-Dell Toner is selected.Does this solve your problem?The task is complete. Go to action 3.3Disable the Toner Saver in the printer driver.aOn the Others tab, ensure that Off is selected in the Toner Saver drop-down menu.Does this solve your problem?The task is complete. Go to action 4.
536 Troubleshooting GuideToner smears or print comes off4The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick.aOn the General tab, change the Paper Type setting.Does this solve your problem?The task is complete. Go to action 5.5Verify that the correct print media is being used. See "Supported Paper Types." If not, use the print media recommended for the printer.Does this solve your problem?The task is complete. Go to action 6.6Clean inside the printer by using the cleaning rod. See "Cleaning the Raster Optical Scanner (ROS) Window."aAfter the cleaning is completed, click Chart Print on the Diagnosis tab.bClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Go to action 7.7Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick 4 Colors Configuration Chart.The 4 Colors Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick.aOn the General tab, change the Paper Type setting.Does this solve your problem?The task is complete. Go to action 2.2Verify that the correct print media is being used. See "Supported Paper Types." If not, use the print media recommended for the printer.Does this solve your problem?The task is complete. Go to action 3.Action Yes No
Troubleshooting Guide 537Random spots/Blurred images3Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, test print your document again.Does this solve your problem?The task is complete. Go to action 4.4Replace the fusing unit.aReplace the fusing unit. See "Replacing the Fusing Unit."bAfter you replace the fusing unit, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart. The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Go to action 5.5Replace the transfer belt unit, the 2nd Belt Transfer Roller (2nd BTR), and the retard roller.aReplace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller."bAfter you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Ensure that the toner cartridges are installed correctly. See "Installing a Toner Cartridge."Does this solve your problem?The task is complete. Go to action 2.2Ensure that the drum cartridges are installed correctly. See "Installing a Drum Cartridge."Does this solve your problem?The task is complete. Go to action 3.Action Yes No
538 Troubleshooting GuideThe entire output is blank3Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge. aCheck the toner level in the Status tab in the Status Monitor.bReplace the toner cartridges as necessary.Does this solve your problem?The task is complete. Go to action 2.2If you are using non-Dell brand toner cartridges, enable the Non-Dell Toner option.aLaunch the Tool Box, and click Service Tools on the Printer Maintenance tab.bEnsure that the On check box under Non-Dell Toner is selected.Does this solve your problem?The task is complete. Go to action 3.3Disable the Toner Saver in the printer driver.aOn the Others tab, ensure that Off is selected in the Toner Saver drop-down menu.Does this solve your problem?The task is complete. Go to action 4.4The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick.aOn the General tab, change the Paper Type setting.Does this solve your problem?The task is complete. Go to action 5.5Verify that the correct print media is being used. See "Supported Paper Types." If not, use the print media recommended for the printer.Does this solve your problem?The task is complete. Go to action 6.Action Yes No
Troubleshooting Guide 539Streaks appear on the output6Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick 4 Colors Configuration Chart.The 4 Colors Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge. aCheck the toner level in the Status tab in the Status Monitor.bReplace the toner cartridges as necessary.Does this solve your problem?The task is complete. Go to action 2.2If you are using non-Dell brand toner cartridges, enable the Non-Dell Toner option.aLaunch the Tool Box, and click Service Tools on the Printer Maintenance tab.bEnsure that the On check box under Non-Dell Toner is selected.Does this solve your problem?The task is complete. Go to action 3.3Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick 4 Colors Configuration Chart.The 4 Colors Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No
540 Troubleshooting GuidePart or the entire output is blackPitched color dotsAction Yes No1Ensure that the drum cartridges are installed correctly. See "Installing a Drum Cartridge."Does this solve your problem?The task is complete. Go to action 2.2Ensure Output Color is set to Color in the printer driver.aOn the Graphics tab, ensure that Output Color is set to Color.Does this solve your problem?The task is complete. Go to action 3.3Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick 4 Colors Configuration Chart.The 4 Colors Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Locate the cause of the problem using the Pitch Configuration Chart.aLaunch the Tool Box, and click Chart Print on the Diagnosis tab.bClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.cCompare the pitch of the color spots on your output with that on the Pitch Configuration Chart, and locate the cause of the problem. Is the cause of the problem located?Proceed to the action corresponding to the location of the problem:• Drum cartridge - 2• Fusing unit - 3• Transfer belt unit - 4Contact Dell.
Troubleshooting Guide 541Vertical blanks2Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.3Replace the fusing unit.aReplace the fusing unit. See "Replacing the Fusing Unit."bAfter you replace the fusing unit, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart. The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.4Replace the transfer belt unit, the 2nd BTR, and the retard roller.aReplace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller."bAfter you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Clean inside the printer by using the cleaning rod. See "Cleaning the Raster Optical Scanner (ROS) Window."aAfter the cleaning is completed, click Chart Print on the Diagnosis tab.bClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Go to action 2.Action Yes No
542 Troubleshooting GuideGhosting2Ensure the light path is not covered.aRemove the drum cartridges, and keep them in the dark place. See "Removing the Drum Cartridge."bCheck the light path, and then remove the shielding.cRe-install the drum cartridges. See "Installing a Drum Cartridge."dLaunch the Tool Box, and click Chart Print on the Diagnosis tab.eClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Go to action 3.3Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Locate the cause of the problem using the Ghost Configuration Chart.aLaunch the Tool Box, and click Chart Print on the Diagnosis tab.bClick Ghost Configuration Chart.The Ghost Configuration Chart is printed.Is the type of the problem identified?Proceed to the action corresponding to the type of ghosting.Positive ghost - 2aNegative ghost - 2bContact Dell.2a Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick Ghost Configuration Chart.The Ghost Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.2b If you are using non-recommended print media, use the print media recommended for the printer.Does this solve your problem?The task is complete. Go to action 3.Action Yes No
Troubleshooting Guide 543Light-induced fatigue3Adjust the transfer bias.aOn the operator panel, press the (Information) button and tap the Tools tab o tap Admin SettingsoMaintenanceoAdjust Transfer Belt Unit. bTa p K Offset or YMC Offset, and then decrease the value.cLaunch the Tool Box, and click Chart Print on the Diagnosis tab.dClick Ghost Configuration Chart.The Ghost Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Check the light fatigue pattern using the Pitch Configuration Chart.aLaunch the Tool Box, and click Chart Print on the Diagnosis tab.bClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does the pattern on the output match with that on the Pitch Configuration Chart?Go to action 2. Contact Dell.2Replace the drum cartridges. See "Replacing the Drum Cartridges."Does this solve your problem?The task is complete. Contact Dell.Action Yes No
544 Troubleshooting GuideFogBead-Carry-Out (BCO)Action Yes No1Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick 4 Colors Configuration Chart.The 4 Colors Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1If the printer is installed in a high altitude location, set the altitude of the location.aLaunch the Tool Box, and click Service Tools on the Printer Maintenance tab.bUnder Adjust Altitude, select the value close to the altitude of the location where the printer is installed.Does this solve your problem?The task is complete. Go to action 2.2Replace the drum cartridges. See "Replacing the Drum Cartridges."Does this solve your problem?The task is complete. Contact Dell.
Troubleshooting Guide 545Jagged charactersBandingAction Yes No1Set Screen to Fineness in the printer driver.aOn the Others tab, set Screen under Items: to Fineness.Does this solve your problem?The task is complete. Go to action 2.2Set Print Mode to High Quality in the printer driver.aOn the Graphics tab, select High Quality from Print Mode. Does this solve your problem?The task is complete. Go to action 3.3Enable Bitmap Smoothing in the printer driver.aOn the Others tab, set Bitmap Smoothing under Items: to On.Does this solve your problem?The task is complete. Go to action 4.4Enable Print Page Mode in the printer driver.aOn the Others tab, set Print Page Mode under Items: to On.Does this solve your problem?The task is complete. Go to action 5.5If using a downloaded font, ensure that the font is recommended for the printer, operating system, and the application being used.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Locate the cause of the problem using the Pitch Configuration Chart.aLaunch the Tool Box, and click Chart Print on the Diagnosis tab.bClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Is the cause of the problem located?Proceed to the action corresponding to the location of the problem:• Drum cartridge - 2• Fusing unit - 3• Transfer belt unit - 4Contact Dell.
546 Troubleshooting GuideAuger mark2Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bAfter you replace the drum cartridges, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.3Replace the fusing unit.aReplace the fusing unit. See "Replacing the Fusing Unit."bAfter you replace the fusing unit, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart. The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.4Replace the transfer belt unit, the 2nd BTR, and the retard roller.aReplace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller."bAfter you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Locate the cause of the problem using the Pitch Configuration Chart.aLaunch the Tool Box, and click Chart Print on the Diagnosis tab.bClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does the output match with the pattern for auger mark?Go to action 2. Contact Dell.2Replace the drum cartridges. See "Replacing the Drum Cartridges."Does this solve your problem?The task is complete. Contact Dell.Action Yes No
Troubleshooting Guide 547Wrinkled/Stained paperDamage on the leading edge of paperAction Yes No1Verify that the correct print media is being used. See "Supported Paper Types." If not, use the print media recommended for the printer.Does this solve your problem?The task is complete. If printing on an envelope, go to action 2.If printing on print media other than envelopes, contact Dell.2Check the wrinkle. Is the wrinkle within 30 mm of the four edges of the envelope?This type of wrinkle is considered normal. Your printer is not at fault.Go to action 3.3Load the envelopes in the MPF properly. For details, see "Loading an Envelope in the MPF."Does this solve your problem?The task is complete. Contact Dell.Action Yes No1When you use the MPF, reverse the paper and then try again.When you use any of the trays, change the paper and then try again.Does this solve your problem?The task is complete. (MPF)Go to action 2.(trays)Contact Dell.2Change the paper with another one and then try again.Does this solve your problem?The task is complete. Go to action 3.3Use any of the trays in place of the MPF.Does this solve your problem?The task is complete. Contact Dell.
548 Troubleshooting GuideJam/Alignment Problems NOTE: Some of the following procedures that use the TTool Box can also be performed using the operator panel or DDell Printer Configuration Web Tool. For information on how to use the operator panel and DDell Printer Configuration Web Tool, see "Understanding the Printer Menus" and "Dell™ Printer Configuration Web Tool."• The top and side margins are incorrect• Color registration is out of alignment• Images are skewed• Tray1/Optional 550-Sheet Feeder Misfeed Jam• MPF Misfeed Jam• Regi Jam (Exit Sensor On JAM)• Exit Jam (Exit Sensor Off JAM)• Tray1/Optional 550-Sheet Feeder Multi-feed Jam• MPF Multi-feed JamThe top and side margins are incorrectColor registration is out of alignmentAction Yes No1Ensure that the margins are set correctly on the application being used.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Adjust the settings of the paper type on the printer driver to those of the tray.Does this solve your problem?The task is complete. Go to action 2.
Troubleshooting Guide 549Images are skewed2Execute auto color registration adjustment.aOn the operator panel, press the (Information) button and tap the Tools tab o tap Admin Settingso Maintenanceo Color Reg Adjusto Auto Correcto Start.ORaLaunch the Tool Box, and click Service Tools on the Printer Maintenance tab.bClick Start under Auto Correct in Color Registration Adjustments.Does this solve your problem?The task is complete. Go to action 3.3Do you have spare drum cartridges? Go to action 4a. Go to action 4b.4a Replace the drum cartridges. aReplace the drum cartridges. See "Replacing the Drum Cartridges."bLaunch the Tool Box, and click Service Tools on the Printer Maintenance tab.cClick Start under Color Regi Chart in Color Registration Adjustments.The Color Regi Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.4b Print the Color Regi Configuration Chart and manually correct the color registration. aLaunch the Tool Box, and click Service Tools on the Printer Maintenance tab.bClick Start under Color Regi Chart in Color Registration Adjustments.The Color Regi Configuration Chart is printed.cIdentify the offset values from the chart and specify each value for process, left, and right colors in Enter Number. See "Adjusting Color Registration" for details.dClick Apply New Settings.eClick Start under Color Regi Chart to print the Color Regi Configuration Chart again.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Adjust the paper guides properly.Does this solve your problem?The task is complete. Go to action 2.Action Yes No
550 Troubleshooting GuideTray1/Optional 550-Sheet Feeder Misfeed Jam2Install the transfer belt unit according to an appropriate procedure. See "Installing a Transfer Belt Unit."Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Ensure that tray1 or the optional 550-sheet feeder is properly inserted.Does this solve your problem?The task is complete. Proceed to the action corresponding to the type of the print media being used:•Thick - 2a• Thin - 2b• Coated - 2cIf using paper other than the above, go to action 2d.2a Use thick paper that is 216 g/m2 or less.Does this solve your problem?The task is complete. Go to action 3a.2b Use thin paper that is 60 g/m2 or more.Does this solve your problem?The task is complete. Go to action 3a.2c Load coated paper one sheet at a time.Does this solve your problem?The task is complete. Go to action 3b.2d Ensure that the print media is not curled.Does this solve your problem?The task is complete. Go to action 3a.2e Is the print media damp? Go to action 3c. Go to action 3a.3a Fan the print media.Does this solve your problem?The task is complete. Go to action 3b.3b Wipe the retard roller in tray1 or the optional 550-sheet feeder with a cloth moistened with water.Does this solve your problem?The task is complete. Go to action 4b.3c Turn over the print media.Does this solve your problem?The task is complete. Go to action 4a.4a Use print media that is not damp.Does this solve your problem?The task is complete. Go to action 3a.4b Replace the drum cartridges.Does this solve your problem?The task is complete. Contact Dell.Action Yes No
Troubleshooting Guide 551MPF Misfeed JamRegi Jam (Exit Sensor On JAM)Action Yes No1Ensure that the MPF is properly inserted.Does this solve your problem?The task is complete. Proceed to the action corresponding to the type of the print media being used:•Thick - 2a• Thin - 2b• Coated - 2c• Envelope - 2dIf using paper other than the above, go to action 2e.2a Use thick paper that is 216 g/m2 or less.Does this solve your problem?The task is complete. Go to action 3a.2b Use thin paper that is 60 g/m2 or more.Does this solve your problem?The task is complete. Go to action 3a.2c Load coated paper one sheet at a time.Does this solve your problem?The task is complete. Go to action 3b.2d Ensure that the envelope is properly loaded in the MPF as instructed in "Loading an Envelope in the MPF."Does this solve your problem?The task is complete. Go to action 3c.2e Is the print media damp? Go to action 3d. Go to action 3a.3a Fan the print media.Does this solve your problem?The task is complete. Go to action 3b.3b Wipe the retard roller in the MPF with a cloth moistened with water.Does this solve your problem?The task is complete. Go to action 4b.3c If the envelope is deformed, correct it or use another envelope.Does this solve your problem?The task is complete. Go to action 3a.3d Turn over the print media.Does this solve your problem?The task is complete. Go to action 4a.4a Use print media that is not damp.Does this solve your problem?The task is complete. Go to action 3a.4b Replace the drum cartridges.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Ensure that the drum cartridges are installed correctly.Does this solve your problem?The task is complete. Go to action 2.2Replace the drum cartridges. See "Replacing the Drum Cartridges."Does this solve your problem?The task is complete. Go to action 3.
552 Troubleshooting GuideExit Jam (Exit Sensor Off JAM)Tray1/Optional 550-Sheet Feeder Multi-feed Jam3Ensure that the fusing unit is set properly.Does this solve your problem?The task is complete. Go to action 4.4Replace the fusing unit.aReplace the fusing unit. See "Removing the Fusing Unit."bAfter you replace the fusing unit, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart. The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Go to action 5.5Ensure that the transfer belt unit is installed correctly.Does this solve your problem?The task is complete. Go to action 6.6Replace the transfer belt unit, the 2nd BTR, and the retard roller.aReplace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller."bAfter you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Ensure the fusing unit is installed correctly. Does this solve your problem?The task is complete. Go to action 2.2Replace the fusing unit.aReplace the fusing unit. See "Replacing the Fusing Unit."bAfter you replace the fusing unit, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart. The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1Ensure that tray1 or the optional 550-sheet feeder is properly inserted.Does this solve your problem?The task is complete. If using coated paper, go to action 2.If using other type of print media, go to action 3.2Load coated paper one sheet at a time.Does this solve your problem?The task is complete. Go to action 4.Action Yes No
Troubleshooting Guide 553MPF Multi-feed JamNoise3Use print media that is not damp.Does this solve your problem?The task is complete. Go to action 4.4Fan the print media.Does this solve your problem?The task is complete. Go to action 5.5Wipe the retard roller in tray1 or the optional 550-sheet feeder where the multi-feed occurred with a cloth moistened with water.Does this solve your problem?The task is complete. Contact Dell.1Ensure the media type you are using.If using coated paper, go to action 2.If using other type of print media, go to action 3.--2Load coated paper one sheet at a time.Does this solve your problem?The task is complete. Go to action 4.3Use print media that is not damp.Does this solve your problem?The task is complete. Go to action 4.4Fan the print media.Does this solve your problem?The task is complete. Go to action 5.5Wipe the retard roller in the MPF where the multi-feed occurred with a cloth moistened with water.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1To specify the cause of the noise, perform the Auto Registration Adjustment.Does this solve your problem? The task is complete. Go to action 2.2Replace the transfer belt unit, the 2nd BTR, and the retard roller.aReplace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller."bAfter you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart.The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Go to action 3.Action Yes No
554 Troubleshooting GuideCopy Problems3Replace the fusing unit.aReplace the fusing unit. See "Replacing the Fusing Unit."bAfter you replace the fusing unit, click Chart Print on the Diagnosis tab.cClick Pitch Configuration Chart. The Pitch Configuration Chart is printed.Does this solve your problem?The task is complete. Go to action 4.4Replace the waste toner box.Does this solve your problem?The task is complete. Go to action 5.5Replace the drum cartridges.Does this solve your problem? The task is complete. Go to action 6.6Replace the toner cartridge (K). See "Replacing the Toner Cartridges." The task is complete. (The toner cartridge (K) you are using has been damaged. Replace it with a new one.)Go to action 7.7Replace the toner cartridge (Y). See "Replacing the Toner Cartridges." The task is complete. (The toner cartridge (Y) you are using has been damaged. Replace it with a new one.)Go to action 8.8Replace the toner cartridge (M). See "Replacing the Toner Cartridges." The task is complete. (The toner cartridge (M) you are using has been damaged. Replace it with a new one.)Go to action 9.9Replace the toner cartridge (C). See "Replacing the Toner Cartridges." The task is complete. (The toner cartridge (C) you are using has been damaged. Replace it with a new one.)Contact Dell.Problem ActionA document loaded in the DADF cannot be copied.Ensure that the DADF cover is firmly closed.Ensure that the release lever is properly positioned.
Troubleshooting Guide 555Fax ProblemsVertical blanks or streaks appear on the output when scanned using the DADF.Clean the DADF glass.Clean inside the printer by using the cleaning rod. See "Cleaning the Raster Optical Scanner (ROS) Window."Problem ActionThe printer is not working, there is no display and the buttons are not working.Unplug the power cord and plug it in again.Ensure that there is power to the electrical receptacle.No dial tone sounds. Check that the phone line is connected properly. See "Connecting the Telephone Line."Check that the phone socket in the wall is working by plugging in another phone.Diagnose the fax connection. See "Diagnosing the Fax Connection."The numbers stored in the memory do not dial correctly.Ensure that the numbers are stored in the memory correctly.Print a Phone Book list.The document does not feed into the printer.Ensure that the document is not wrinkled and you are putting it in correctly. Check that the document is of the right size, not too thick or thin.Ensure that the DADF cover is firmly closed.Faxes are not received automatically. The FAX mode should be selected.Ensure that there is paper in the paper tray.Check to see if the display shows MFP Memory Full.If the time interval specified for the following features is too long, change the time interval shorter such as 30 seconds.•Auto Rec Fax•Auto Rec TEL/FAX• Auto Rec Ans/FAXDiagnose the fax connection. See "Diagnosing the Fax Connection."The printer does not send faxes. Sending Fax should show up on the display.Check the other fax machine you are sending to, to see if it can receive your fax.Check the dialing type for Tone or Pulse.Ensure that the document is loaded in the DADF or on the document glass.Diagnose the fax connection. See "Diagnosing the Fax Connection."The incoming fax has blank spaces or is received in poor quality.Check your printer by making a copy.The toner cartridge may be empty. Replace the toner cartridge. See "Replacing the Toner Cartridges."A noisy phone line can cause line errors. Set the fax modem speed to a slower speed.The fax machine sending you the fax may be faulty.Some of the words on an incoming fax are stretched.The fax machine sending you the fax had a temporary document jam.There are lines on the documents you send. Check the surface of the document glass and DADF glass for marks and clean it. See "Cleaning the Scanner."
556 Troubleshooting GuideScanning ProblemsThe printer dials a number, but the connection with another fax machine fails.The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to sort out the problem.Documents are not stored in the memory. There may not be enough memory to store the document. If the display shows a MFP Memory Full message, delete any documents you no longer need from the memory and then restore the document, or wait for the job in progress (e.g., a fax transmission or reception) to complete.Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top.You may have chosen the wrong paper settings in the user option setting. See "Print Media Guidelines."The printer will not send or receive faxes. Ensure that the country code is set correctly. Press the (Information) button and tap the Tools tabotap Admin SettingsoFax SettingsoFax Line SettingsoCountry.Check the dialing type for Tone or Pulse.Check that the cables are connected properly.If the telephone line cord is connected to the printer via any device such as an answering machine and a computer, remove the device and directly connect the telephone line cord to the printer.Ensure that Junk Fax Setup is set to off.An error often occurs during a fax transmission or reception.Reduce the modem speed. Press the (Information) button and tap the Tools tabotap Admin SettingsoFax Settingso Transmission DefaultsoModem Speed.The printer receive faxes, but it does not print.Check the toner level.Ensure that there is paper in the paper tray.Ensure that Sent Fax Forward is set to off.Check whether the printer is in the secure receiving mode. If this mode is turned on, enter the correct password or turn off this mode to print faxes in memory.Problem ActionThe scanner does not work. Ensure that you place the document to be scanned facing down from the document glass, or facing up in the DADF. There may not be enough available memory to hold the document you want to scan. Lower the scan resolution rate and then try scanning again.Check that the USB or Ethernet cable is connected properly.Ensure that the USB or Ethernet cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable.If using the network TWAIN or Windows Image Acquisition (WIA) driver, check that the Ethernet cable is connected properly and the IP address of the printer is set correctly. To check the IP address, see "Verifying the IP Settings."Check that the scanner is configured correctly. Check the application you want to use to make certain that the scanner job is being sent to the correct port.Ensure that the scanner sharing feature is disabled when you use Mac OS X before you scan documents via an ICA compatible application such as Image Capture. The printer does not support the scanner sharing feature of Mac OS X. Select a printer which is directly connected to the computer via USB or wired /wireless LAN and scan documents.
Troubleshooting Guide 557The printer scans very slowly. Graphics are scanned more slowly than text when using the Scan to E-mail or Scan to Network feature.Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image.Scanning images at a high resolution takes more time than scanning at a low resolution.Document misfeeds or multiple feeds occur in the DADF.Check whether the DADF roller assembly is installed properly.Ensure the document’s paper type meets the specifications for the printer. See "Supported Paper Types" for more information.Check whether the document is properly loaded in the DADF.Ensure that the document guides are adjusted properly.Ensure that the number of document sheets do not exceed the maximum capacity of the DADF.Ensure that the document is not curled.Fan the document well before loading it in the DADF.Vertical blanks or streaks appear on the output when scanned using the DADF.Clean the DADF glass.Clean inside the printer by using the cleaning rod. See "Cleaning the Raster Optical Scanner (ROS) Window."A smear appears at the same location on the output when scanned using the document glass.Clean the document glass.Images are skewed. Ensure that the document is loaded straight in the DADF or on the document glass.Diagonal lines appear jagged when scanned using the DADF.If the document uses thick media, try scanning it from the document glass.Message appears on your computer screen: • "Device can’t be set to the H/W mode you want."• "Port is being used by another program."•"Port is Disabled."• "Scanner is busy receiving or printing data. When the current job is completed, try again."• "Invalid handle."• "Scanning has failed."There may be a copying or printing job in progress. When the current job is complete, try the job again.The selected port is currently being used. Restart your computer and try again.The cable may be improperly connected or the printer may be turned off.The scanner driver is not installed or an operating environment is not set up properly.Ensure that the port is properly connected and the printer is turned on. Then restart your computer.Check that the USB or Ethernet cable is connected properly.
558 Troubleshooting GuideThe printer does not properly transfer scan data to a specified destination via the Scan to E-mail or Scan to Network feature.Check if the following settings have been set correctly on the Dell Printer Configuration Web Tool.Scan to NetworkCheck the following settings under Address BookoServer Address:• Server Address•Share Name•Server Path•Login Name•Login PasswordScan to E-mailCheck the following setting under Address BookoE-Mail Address:•AddressCannot scan using WIA on a Microsoft® Windows Server® 2003 computer.Enable WIA on the computer.To enab le WIA:1Click Start, point to Administrative Tools, and then click Services.2Right-click Windows Image Acquisition (WIA), and then click Start.Cannot scan using TWAIN or WIA on a Windows Server 2008 or Windows Server 2008 R2 computer.Install the Desktop Experience feature on the computer.To install Desktop Experience:1Click Start, point to Administrative Tools, and then click Server Manager.2Under Features Summary, click Add Features.3Select the Desktop Experience check box, click Next, and then click Install.4Restart the computer.Cannot scan using TWAIN or WIA on a Windows Server 2012 computer.Install the Desktop Experience feature on the computer.To install Desktop Experience:1Click Server Manager from the Start screen.The Server Manager screen appears.2Under Manage, click Add Roles and Features.Add Roles and Features Wizard appears.3Click Next to skip the Before you begin page.4Ensure that Role-based or feature-based installation is selected, and then click Next.5Ensure that Select a server from the server pool is selected, select the server under Server Pool, and then click Next.6Click Next to skip the Select server roles page.7Select the Desktop Experience check box under User Interfaces and Infrastructure, and then click Next.8Click Confirmation from the list on the left.9Select the Restart the destination server automatically if required check box, and then click Install.10Restart the computer.
Troubleshooting Guide 559Digital Certificate ProblemsSymptom Cause ActionThe certificate import button is disabled.SSL communication is disabled. Create a self-signed certificate and enable SSL.The certificate details button is disabled.The certificate cannot be imported. The time setting is incorrect. Confirm validity period of the certificate as well as the time setting of the device.The certificate file is incorrect. Confirm whether the password is correct.Confirm whether the file type is PKCS#7/#12 or x509CACert (extension: p7b/p12/pfx/cer/crt).Confirm whether the attribute information (key Usage/Extended key usage) of the certificate to be imported is set correctly.The browser is incorrect. Use Internet Explorer.016-404 is displayed when trying to use security functions that require certificates.The certificate data stored in internal memory is either deleted, corrupt, or is not readable.Import the certificate and enable the security settings again.A certificate cannot be set with "Certificate Details".The validity period is invalid. The validity period of the certificate is invalid. Confirm whether the time setting of the machine is correct, and whether the validity period of the certificate has expired.The certificate path is invalid. The certificate chain (path validation) of the imported certificate may not be correctly validated. Confirm whether all of the high-level certificates(Trusted/Intermediate) have been imported and are not deleted, and whether the validity period has expired.Although a certificate was imported, it is not displayed when selecting with "Local Device".The type of the certificate is incorrect.To import a certificate for use with the device (own device), import the secret key and a certificate of the PKCS#12 (p12/pfx) format as a pair.Server validation is not operating correctly.The certificate chain is incorrect when importing.Although importing a root certificate (Trusted) to use for server authentication, an Intermediate certificate may be required when validating the path.When executing a certificate file with the certification authority, create the certificate with a format including all paths and then import that certificate.Digital Signature cannot be selected with the IPsec setting.The certificate cannot be associated. Either the certificate has not been imported or the certificate has not been associated for use with Digital Signature of IPsec. Refer to "Setting the Certificate in the IPsec Digital Signature Mode" to set a certificate of IPsec.
560 Troubleshooting GuideProblems With Installed Optional AccessoriesIf an option does not operate correctly following installation or stops working:• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer.• Print the system settings report to see if the option is listed in the Installed Options list. If the option is not listed, re-install it. See "Report / List."• Ensure the option is selected in the printer driver you are using.The following table lists printer's option and corrective action for related problem. If the suggested corrective action does not correct the problem, call customer service.Wi-Fi Direct ProblemsScanner Driver/Printer Utility ProblemsProblem Action550-sheet feeder• Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the Optional 550-Sheet Feeder."• Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and the Optional 550-Sheet Feeder" for more information.Wireless adapter• Ensure the wireless adapter is securely inserted to the correct slot.Problem ActionThe device cannot discover the printer. The printer may be connected to another device via Wi-Fi Direct. Disconnect the printer and the device. See "Disconnecting Wi-Fi Direct Network."The printer cannot disconnect from the device even when the procedure in "Disconnecting Wi-Fi Direct Network" has been performed.The device may be automatically reconnecting to the printer. Reset the passphrase for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."The network mode of the printer cannot be set to Ad-hoc mode.Ensure that Wi-Fi Direct is set to Disable.Wi-Fi Direct cannot be set to Enable. Ensure that the network mode is set to Infrastructure mode.Problem ActionUnable to retrieve the Address Book data from the printer on the Address Book Editor.Check that the USB or Ethernet cable is connected properly.Ensure that the printer is turned on.Ensure that the scanner driver is installed on your computer. (The Address Book Editor retrieves the Address Book data via the scanner driver when the printer is connected using a USB cable.)
Troubleshooting Guide 561Other ProblemsContacting ServiceWhen you call for printer service, be prepared to describe the problem you are experiencing or the error message that appears.You need to know the model type and service tag of your printer. See the label located inside the front cover of your printer.The TWAIN driver cannot connect to the printer.Check that the USB or Ethernet cable is connected properly.If using the network connection, check that IP address of the printer is set correctly. To check the IP address, see "Scanning Using the TWAIN Driver."Check whether the printer is turned on. If the printer is turned on, reboot it by turning off the printer and then on again.If a scan application is running, close the application once, restart the application, and then try scanning again.The scanner driver has not been registered on your computer and cannot be accessed from ScanButton Manager. Install the scanner driver. If the scanner driver is installed, uninstall it and then re-install it again. After the installation of the scanner driver is completed, re-install the ScanButton Manager.Failed to scan your document on the printer via ScanButton Manager.Ensure that your computer and the printer is properly connected with the USB cable.Check whether the printer is turned on. If the printer is turned on, reboot it by turning off the printer and then on again.If a scan application is running, close the application once, restart the application, and then try scanning again.Network connection cannot be used. Connect with the USB cable.Uninstall ScanButton Manager from Control Panelo Add or Remove Programs (Programs and Features in Windows Vista® and Windows® 7) on your computer and then re-install it again.Failed to create an image file via ScanButton Manager.Uninstall ScanButton Manager from Control Panelo Add or Remove Programs on your computer and then re-install it again.Failed to initialize ScanButton Manager.Uninstall ScanButton Manager from Control Panelo Add or Remove Programs on your computer and then re-install it again.Failed to execute ScanButton Manager.Uninstall ScanButton Manager from Control Panelo Add or Remove Programs on your computer and then re-install it again.An unexpected error occurred on ScanButton Manager.Uninstall ScanButton Manager from Control Panelo Add or Remove Programs on your computer and then re-install it again.Problem ActionCondensation has occurred inside the printer.This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.Problem Action
562 Troubleshooting Guide
563AppendixAppendix..................................................................................... 565Index............................................................................................ 567
564
Appendix 565AppendixDell™ Technical Support PolicyTechnician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase.Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).Online ServicesYou can learn about Dell products and services on the following websites:www.dell.comwww.dell.com/ap (Asian/Pacific countries only)www.dell.com/jp (Japan only)www.euro.dell.com (Europe only)www.dell.com/la (Latin American and Caribbean countries)www.dell.ca (Canada only)You can access Dell Support through the following websites and e-mail addresses:• Dell Support websitesdell.com/supportsupport.jp.dell.com (Japan only)support.euro.dell.com (Europe only)• Dell Support e-mail addressesmobile_support@us.dell.comsupport@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)• Dell Marketing and Sales e-mail addressesapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.comLog in as user: anonymous, and use your e-mail address as your password.
566 AppendixWarranty and Return PolicyDell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, see dell.com/support.Recycling InformationIt is recommended that customers dispose of their used computer hardware, monitors, printers, and other peripherals in an environmentally sound manner. Potential methods include reuse of parts or whole products and recycling of products, components, and/or materials. For specific information on Dell’s worldwide recycling programs, see www.dell.com/recyclingworldwide. Contacting DellYou can access Support for Home at dell.com/support. Select your region, enter the Service Tag of your printer and click Submit to access help tools and information.You can contact Dell electronically using the following addresses:•World Wide Webwww.dell.comwww.dell.com/ap (Asian/Pacific countries only)www.dell.com/jp (Japan only)www.euro.dell.com (Europe only)www.dell.com/la (Latin American and Caribbean countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.comLog in as user: anonymous, and use your email address as your password.• Electronic Support Servicemobile_support@us.dell.comsupport@us.dell.comla-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)support.jp.dell.com (Japan only)support.euro.dell.com (Europe only)• Electronic Quote Serviceapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)
Appendix 567IndexSymbols(Copy) button, 109(Delete) button, 110(Home) button, 109(Information) button, 110(Job Status) button, 110(Login/Logout) button, 109(NFC) reader, 110(Power Saver) button, 109(Quick Dial-1 / Quick Dial-2) button, 110(Redial / Pause) button, 109Numerics1000Base-T Full-Duplex, 159100Base-TX Full-Duplex, 159100Base-TX Half-Duplex, 15910Base-T Full-Duplex, 15910Base-T Half-Duplex, 1592 Sided, 1312 Sided Copying, 133, 145, 190, 204, 2712 Sided Print, 1312 Sided Printing, 133, 135, 146, 191-192, 207, 209, 237, 2842 Sided Scanning, 133, 135, 145, 148, 190-191, 205, 207, 2772nd BTR, 36, 4812-Up, 133, 145, 190, 204, 2744 Colors Configuration Chart, 210802.1x, 156, 175AA4, 297A4<>Letter Switch, 130, 139, 187, 196, 248A5, 297About printer, 35Access List, 175Address Book, 121, 123, 138, 177, 409Address Book Editor, 409Ad-Hoc, 168Adjust 2nd BTR, 135, 149Adjust Altitude, 136, 151, 187, 198Adjust Fusing Unit, 136, 150, 252Adjust Transfer Belt Unit, 135, 149, 251Adjusting color registration, 504Admin Settings, 215Administrator Account, 166Adobe Protocol, 131, 140AirPrint, 156, 167, 322Alert Tone, 130, 139, 187, 194Alignment Chart, 211All Tones, 130, 139Altitude, 462Ans Machine/Fax, 146Appendix, 565Apply New Settings, 124Asset Tag Number, 117, 128Assigning IP address, 71Audio Tone, 186, 193Authenticate Error Trap, 166Authentication System, 156Auto Clear Alert Tone, 130, 139, 187, 194Auto Color To Mono Print, 136, 250Auto Correct, 150, 197Auto Exposure, 132, 135, 144, 148, 190, 203, 206, 274, 278Auto Exposure Level, 132, 135, 144, 148, 190, 203, 206
568 AppendixAuto Log Print, 130, 139, 186, 195, 243Auto Receive Ans/Fax, 191, 209Auto Receive Answer/Fax, 133, 146Auto Receive Fax, 133, 146, 191, 208Auto Receive Tel/Fax, 133, 146, 191, 209Auto Reg Adjust, 252Auto Registration Adjustment, 136, 150, 187Auto Reset, 130, 139, 187, 195Avoiding paper jams, 307, 515BB5, 297Banding Detection Chart, 210Banner Sheet Insert Position, 130, 139, 187, 196Banner Sheet Specify Tray, 130, 139, 187, 196Base memory, 461Basic Information, 158Basic printer problems, 533Binding of Original, 133, 135, 145, 148Bitmapped font, 446Blue plug, 36, 62Bonjour (mDNS), 155, 159Browse for Files, 285Business Card Reader, 290CC5, 297Cable, 462Canceling a print job, 308Canceling print jobFrom your computer, 308Carbonless copy paper, 294CCP, 294Changing printer settings, 124, 324Changing the Language, 115Clear Storage, 151Clearing paper jams, 515From DADF, 517From fusing unit, 523From MPF, 519From optional 550-sheet feeder, 529From tray1, 522Clock Settings, 136, 152Coated, 135-136, 149-150, 251-252Coated Thick, 136, 149-150, 251-252Collation, 131-132, 135, 144, 189, 191, 202, 208, 273, 284Color Balance, 190, 203Color Reg Adjust, 252Color Regi Chart, 150Color Registration Adjustments, 150, 197Color registration chart, 504Color Saturation, 132, 144, 190, 203, 274Color Test Page, 138, 188, 214ColorTrack Error Report, 136ColorTrack Mode, 136Community Name, 165Completed Jobs, 120, 129Concurrent Jobs Feature, 116Configure 802.1x, 175Configuring wireless adapter, 53Connecting local printer, 60Connecting printer, 59Connecting to the network, 61Connection specification, 59, 462Connection Time-Out, 161Connection type, 59, 462Conserving supplies, 469Consumables, 127Contact Dell Support at, 121, 123Contact Person, 122Contacting service, 561Contrast, 135, 148, 190, 206, 277Control board, 36
Appendix 569Control Panel Tone, 129, 138, 186, 193Copy, 131Copy Color Balance, 133, 144Copy Completed Tone, 129, 139, 186, 194Copy Defaults, 132, 189Copy Printer Settings, 121, 123, 175-176Copy Printer Settings Report, 176Copy Settings, 133Country, 133, 145, 191, 208, 232Cover, 127Covers, 135-136, 149-150, 251-252Covers Thick, 135-136, 149-150, 251-252Create Folder, 135, 148, 191, 206Custom Paper Size - X, 131, 140Custom Paper Size - Y, 131, 140Custom Reduce / Enlarge, 144, 203DDADF cover, 37DADF feed roller, 37, 504DADF glass, 503Darken / Lighten, 132, 135, 144-145, 148, 189-191, 203, 205, 207, 269, 277, 280Darken/Lighten, 133Date & Time, 193Date Format, 136, 186, 193Default Color, 131, 140, 222Default Paper Size, 130, 139, 187, 196Default Setup, 177Delayed Send, 133, 145, 191, 207, 281Dell ColorTrack, 136, 176Dell Document Hub, 156, 168, 395Browse for Files, 398Business Card Readert, 403E-mail Me, 402Scan, 400Search for Files, 397Smart OCR Scan, 401Dell Printer Configuration Web Tool, 117, 230Page display format, 122Dell Printer Configuration Web Tool Settings, 158Dell Service Tag Number, 128Dell Supplies Management System, 407Dell support website, 30Dell technical support policy, 565Details, 128Determining Values, 505Digital Certificates, 435Dimensions, 461Direct connection setup, 80Direct Fax, 382Disabling Panel Lock, 291Discard Size, 134, 146, 192, 209, 237Display Brightness, 129Display Manual Fax Recipients, 134, 147, 192, 210Display of Dell Configuration Web Tool, 202Display of Network Information, 132Display problems, 533DL, 297DNS, 154, 160Document feeder tray, 37Document glass, 37, 503Document guides, 37Draft Mode, 131, 140, 221Driver, 29DRPD, 146DRPD Pattern, 133, 146, 191, 208, 234Drum cartridge, 35, 473Duplex Automatic Document Feeder (DADF), 35, 516-517Duplex unit, 36EECM, 134, 147, 192, 210, 239
570 AppendixEdit E-mail From Fields, 132E-mail, 364E-Mail Address, 177-178Email Address Book, 188E-Mail Alert, 121, 123, 159, 163, 230E-Mail Alert Settings, 157, 164E-Mail Alert Setup, 117E-Mail Alert Setup Page, 157E-Mail Group, 177, 179E-mail Me, 288E-Mail Report Settings, 158, 164E-mail Server Address Book, 186, 195E-Mail Server Settings, 157, 163Emulations, 461Encryption, 169End Time, 132, 143Entering Values, 507Envelope, 136, 149-150, 251-252, 295Envelope #10, 297Environment, 462Error codes, 451Error History, 138, 188, 214Error messages, 459Ethernet, 152, 159, 462Ethernet port, 36, 59, 61Event Panel, 122Executive, 297Expiration Mode, 132, 143Expiration Time, 132, 143Express Service Code, 128FFast scan, 506Fault Time-out, 130, 139, 187, 195Fault Tone, 130, 139, 186, 194Fax, 131Fax Activity, 134, 138, 147, 188, 192, 210, 239Fax Broadcast, 134, 147, 192, 210, 240Fax Cover Page, 134, 147, 192, 209, 238, 281Fax Defaults, 133, 145, 191, 260Fax Driver, 131Fax Forwarding Number, 192, 209FAX Group, 177, 182-183Fax Header, 134, 147, 192, 209, 238Fax Header Name, 133, 146, 191, 208, 233Fax Line Test, 254Fax Menu, 280Fax Number, 133, 145, 191, 208, 232Fax Pending, 138, 188Fax printer driver, 80, 83Fax Protocol, 134, 147, 192, 210Fax Server Address Book, 186, 195Fax Settings, 133, 145FAX Speed Dial, 177, 183Fax Transmit, 134, 147, 192, 210File Format, 135, 147, 190, 205, 277, 287, 289File Name, 191, 206File Name Option, 286, 288File Naming Mode, 135, 148, 279Finding information, 29Firmware Version, 128Flip on Long Edge, 310Flip on Short Edge, 310Folio, 297Font, 131, 140, 445PCL 5/PCL 6, 447Pitch, 445Point size, 445PostScript Level3 Compatible, 447Style, 445Typefaces and fonts, 445Weight , 4 4 5Font Pitch, 131, 140, 220Font Size, 131, 140, 219Form Line, 131, 140, 220Forwarding E-mail Address, 134, 146
Appendix 571Forwarding Number, 134, 146Front cover, 35Front USB port, 35FTP, 155, 159, 161FTP Client, 155, 166Function Enabled, 142, 255Scan to E-mail, 142Function Enabled - Copy, 142Function Enabled - Fax, 142Fusing unit, 36, 479, 516, 523GGateway Address, 160, 188, 201Get Environment Sensor Info, 211Ghost Configuration Chart, 210Google Cloud Print, 156, 159, 167, 322Group Dial, 216HHex Dump, 131, 140, 221Home Screen, 111Host I/F, 128-129Host Name, 128-129, 164, 172How to install option, 45How to remove option, 509How to set up, 30How to use printer, 29HTTP, 155, 161HTTP-SSL/TLS Communication, 436IID, 128-129ID Copy, 132, 275, 336Identifying print media, 297Ignore Form Feed, 131, 140Image Compression, 135, 148, 191, 206Image Enhance, 131, 140Image Types, 135, 191, 208, 284Important Information, 30Impression Number, 129Infrastructure, 168Initialize NIC NVRAM Memory and restart printer, 170Initialize Print Meter, 197, 253Initialize PrintMeter, 151Installing optional 550-Sheet Feeder, 45Installing optional accessories, 45Installing optional wireless adapter, 50Interfaces, 461Interval of Redial, 134, 147, 192, 209Invalid Key Tone, 129, 138, 186, 193IP Address, 71, 117, 120, 122, 153, 160, 166, 172, 174-175, 188, 201IP Address Mode, 188, 201IP Filter (IPv4), 156, 175IP filter setup, 162IPP, 154, 159, 161IPsec, 174, 439IPsec Settings, 156, 174IPv4, 166, 174IPv6, 122, 154, 161, 166, 174JJob Completed Tone, 129, 139, 186, 194Job History, 138, 188, 213Job List, 120, 128Job Name, 128-129Job Status, 128Job Submitted Time, 128-129Job Time-out, 131, 140, 187, 195, 259Job Type, 128-129Junk Fax Setup, 133, 146, 191, 209, 236
572 AppendixKK Offset, 135LLabel, 135-136, 149-150, 187, 197, 296Landscape, 218Language Settings, 266Layout, 131, 135, 191, 207, 284LDAP Server, 172LDAP-SSL/TLS Communication, 440Left frame, 123Left side cover, 36Legal, 297Letter, 297Letterhead 2 Sided, 130, 139, 187, 196Line Monitor, 133, 146, 191, 208, 233Line Termination, 131, 140, 221Line Type, 133, 146, 191, 208, 233Link Channel, 168Link Local Address, 188Link Quality, 168Loading letterhead, 299Loading paper, 75Loading print media, 299MPF, 300Tray1 and optional 550-sheet feeder, 299Location, 122, 128Login Error, 132, 143Login Name, 147Login Password, 147Low Toner Alert Message, 130, 139, 186, 194Low Toner Alert Tone, 130, 139, 187, 194LPD, 154, 159, 161, 229MMAC Address, 168Machine Ready Tone, 129, 139, 186, 193Maintenance, 469Manual Address, 188Margin, 274, 279Margin Left / Right, 133, 135, 145, 148, 190-191, 204, 206Margin Middle, 133, 135, 145, 148, 190-191, 204, 206Margin Top / Bottom, 133, 135, 145, 148, 190, 204, 206Max E-mail Size, 130, 139, 191, 206Memory, 461Memory Capacity, 128Memory speed, 461Menu item, 124Menu Settings, 129MIB compatibility, 462MIFARE Customized Card, 135, 148mm / inch, 129, 138, 186, 193Modem Speed, 134, 147, 192, 210, 239Monarch, 297Monthly Settings, 132, 143MPF, 516MPF Custom Paper Size - X, 137, 184MPF Custom Paper Size - Y, 137, 183MPF Custom Size - X, 189, 198MPF Custom Size - Y, 189, 198MPF Display Tray Prompt, 137, 184, 189, 198MPF Paper Size, 137, 183, 189, 198MPF Paper Type, 137, 183, 189, 198MPF Use Driver Settings for Print Job, 137, 183, 189, 198MQ Chart, 210Multiple Up, 469Multipurpose feeder (MPF), 35, 519NNCR, 294
Appendix 573Network, 61Network connection setup, 83Network Settings, 131Network TWAIN, 155, 159, 161Network Type, 168New Password, 142NFC Authentication, 132, 143, 258, 427No carbon required paper, 294No. of Sheets, 129Non Registered User, 136Non-Dell Toner, 136, 151, 187, 197, 254Notification Time-Out, 161Number pad, 109, 114OOCR, 294OCR Language, 287, 289OffHook Wake Up, 130, 139, 186, 194Online Help, 121, 123Operation, 462Operator panel, 35, 38Operator Panel Buttons, 109Optical character recognition, 294Optional 550-sheet feeder, 35, 516, 529Order Supplies at, 121, 123Ordering supplies, 39, 469Orientation, 131, 140, 218Original Size, 132, 135, 144, 147, 189-190, 203, 205, 272, 278, 333Original Type, 132, 144, 189, 203, 273OS, 461OS compatibility, 461Other problems, 561Out of Paper Alert Tone, 187, 194Out of Paper Tone, 130, 139Output Color, 132, 135, 144, 147, 189-191, 202, 205, 207, 269, 276, 282Output Result, 129Output Size, 131Output Tray, 127Output tray extension, 35Owner, 128-129PPage display format, 122Page orientation, 300Panel Language, 130, 139, 192, 201Panel Lock Control, 131, 141, 255Panel Settings, 138, 188, 213Panel Settings page, 138, 213Paper, 293Characteristics, 293Curl, 293Fiber content, 294Grain direction, 293Moisture content, 293Smoothness, 293Weight , 2 9 3Paper Density, 135, 149, 187, 197, 250Paper jam location, 516Paper Select Mode, 131Paper Size, 131, 140, 216Paper Tray, 131, 140Paper Trays, 127Paper Used, 176Parts name, 35Password, 162, 166, 171-172, 175PC Scan, 132PCL, 216Font, 2 1 8PCL 5/PCL 6, 447PCL Fonts List, 138, 188, 213PCL Macros List, 138, 188, 213PCL printer driver, 80, 83PCL Settings, 131, 140
574 AppendixPDF Fonts List, 138, 188PDF Password, 285-286, 288-289PDF Settings, 131PDL, 461Peer-to-Peer, 92Phone Book, 177, 215Phone connector, 36, 59, 62, 462Pitch Configuration Chart, 210Plain, 135-136, 149-150, 187, 197, 251-252Plain Thick, 135-136, 149-150, 251-252Point and Print, 89Polling Receive, 281Port Settings, 159Port Status, 159Port9100, 154, 159, 161, 229Portrait, 218PostScript Level3 Compatible, 447Power connector, 36Power On Wizard, 151Power Saver Time, 240Power Saver Time - Deep Sleep, 129, 138Power Saver Time - Sleep, 129, 138Power Saver Timer, 193Power Saver Timer - Deep Sleep, 186Power Saver Timer - Sleep, 186Power supply, 461Power switch, 35Prefix Dial, 134, 147, 192, 209Prefix Dial Number, 134, 147, 192, 209Prefix/Suffix String, 135, 148Premier, 136Print Color Regi Chart, 197Print Drivers / Remote Client Account, 166Print from Dell Document Hub, 159Print ID, 130, 139, 187, 196, 246Print JPEG, 282Print media, 293, 469Source, 300Print Meter, 138, 188Print Mode, 131Print PDF/TIFF, 282Print quality guarantee, 462Print Server Reports, 152Print Server Settings, 120, 123, 152, 158, 202Print Server Setup Page, 152Print side, 300Print Text, 130, 139, 187, 196, 246Print Volume, 121, 123, 176Printer driver, 97, 99Printer Events, 128Printer Information, 121, 123, 128Printer Jobs, 120, 123, 128Printer Maintenance, 148Printer Page Count, 176Printer paper, 293Printer Revision Levels, 128Printer Serial Number, 128Printer Settings, 120, 123, 129, 138Printer software, 407Printer specification, 461Printer Status, 120, 123, 127Printer Status Window, 407Printer Type, 127Printer utility software, 408Printing problems, 533Printing Speed, 127Private Mail Box Print, 267, 311-312Problems with Optional Accessories, 560Processor Speed, 128Proof Print, 267, 312Protocol Monitor, 138, 188, 214Proxy Server, 156, 168PS Data Format, 131, 140PS Error Report, 131
Appendix 575PS Fonts List, 138, 188PS Job Time-out, 131PS printer driver, 80, 83PS Settings, 131Public Mail Box Print, 267, 311-312QQuantity, 131, 140, 220, 268, 282Quick Launch Utility, 408Quick Reference Guide, 29RRAM Disk, 130, 139, 186, 195Rear cover, 36Receive Mode, 133, 146, 191, 208, 235Receive Time-Out, 161Recommended paper, 294Reconfirm Recipients, 132Recurrence, 132, 143Recycled, 136, 149, 251-252Red Hat, 97Red Hat Enterprise Linux, 97, 461Redial Attempts, 134, 147, 192, 209Reduce / Enlarge, 132, 144, 189, 202Reduce/Enlarge, 272Re-enter Password, 142Refresh, 124Registration Adjustments, 197Regular, 136Relative humidity, 462Remote Receive, 134, 146, 192, 209Remote Receive Tone, 134, 146, 192, 209Remove Blank Page, 288, 290Removing optional 550-sheet feeder, 509Removing optional wireless adapter, 512Removing options, 509Report 2 Sided Print, 130, 139, 187, 196Reports, 138, 215Resend Delay, 134, 147, 192, 209Reset Defaults, 151, 197Reset Print Server, 170Resident fonts, 447Resident scalable fonts, 447Resolution, 133, 135, 145, 147, 190-191, 205-206, 276, 281Restore Settings, 124Retard roller, 481Return policy, 566Right frame, 123Right side cover, 35Ring Tone Volume, 133, 146, 191, 208, 235RSA BSAFE, 25SSafety information, 30Scalable fonts, 446Scan, 286Scan Defaults, 135, 190Scan Settings Tool, 345Scan to Dell Document Hub, 159Scan to E-mail, 131, 275Scan to Network, 131, 275, 349Scan to PC, 132, 276, 340Scan to USB, 132, 276Scan to USB Memory, 362Scan to WSD, 159, 279, 342ScanButton Manager, 409Search for Files, 285Search Time-Out, 172Secure Fax Receive, 268Secure Print, 268, 311-312Secure Receive, 236, 392Secure Receive Set, 132, 142
576 AppendixSecure Settings, 131, 141Security, 170Security Settings, 169Select Reorder URL, 136Select Tray, 132, 135, 144, 189, 191, 202, 207, 269, 282Selecting letterhead, 295Selecting paper, 294Selecting preprinted form, 295Selecting pre-punched paper, 295Sending print job, 307Sent Fax Forward, 134, 146, 191, 209Server Address, 134, 138, 147, 177, 180, 188Server address book, 431Server Path, 134, 147Server phone book, 431Server Port Number, 134, 147Server Type, 134, 147Service code, 30Service tag, 30Set Available Time, 132, 143Set Date, 136, 186, 193Set Password, 121, 123, 171Set Time, 136, 186, 193Share Name, 134, 147Shared printing, 88Sharpness, 132, 135, 144, 148, 189-190, 203, 205, 271, 278Slow scan, 505-506Smart OCR Scan, 287SMB, 155, 159SMB Client, 155, 166SMTP Domain Filtering, 156SNMP, 155, 159SNMP Configuration, 165SNMP UDP, 230SNTP, 156, 159Software and Documentation disc, 29Software Download, 132Software update, 408Speed Dial, 138, 188SSID, 168SSL/TLS, 156, 173, 440Start Time, 132, 143Status LED, 109Status Monitor Console, 407Status Monitor Console for Linux, 418Status Monitor Widget for Macintosh, 414Status of printer supplies, 469Status Window, 409Storage, 151, 462Storage humidity range, 462Stored Documents, 138, 188, 214Storing consumables, 470Storing print media, 297, 307, 470Straightest lines, 506Subnet Mask, 188, 201Substitute Tray, 130, 139, 187, 196, 247Supported paper sizes, 297Supported paper types, 298SUSE, 461SUSE Linux Enterprise Desktop 10, 100SUSE Linux Enterprise Desktop 11, 102Symbol Set, 131, 140, 219, 450System Settings, 129, 138, 158, 186, 188, 213System Settings Report, 138, 213TTCP/IP, 160TCP/IP Settings, 153, 160Telephone, 146Telephone/Fax, 146Telnet, 155, 159, 162Temperature, 462TIFF File Format, 135, 148, 191, 206
Appendix 577Tiles, 112, 429Time Format, 136, 186, 193Time Zone, 136, 186, 193Time Zone Settings, 193Tone/Pulse, 134, 147, 192, 209, 238Toner cartridge, 35, 471Tool Box, 185, 409Top c over, 35Top f rame , 12 2Touch panel, 109Transfer belt unit, 35Trap Notification, 166Tray 1 Custom Paper Size - X, 137, 184Tray 1 Custom Paper Size - Y, 137, 184Tray 1 Custom Size - X, 189, 199Tray 1 Custom Size - Y, 189, 199Tray 1 Display Tray Prompt, 137, 184, 189, 199Tray 1 Paper Size, 137, 184, 189, 199Tray 1 Paper Type, 137, 184, 189, 199Tray 2 Custom Paper Size - X, 137, 184Tray 2 Custom Paper Size - Y, 137, 184Tray 2 Custom Size - X, 189, 200Tray 2 Custom Size - Y, 189, 200Tray 2 Display Tray Prompt, 137, 184, 189, 199Tray 2 Paper Size, 137, 184, 189, 200Tray 2 Paper Type, 137, 184, 189, 200Tray Management, 121, 123, 137, 183, 261Tray Priority, 189, 200Tray Settings, 189, 198Tray1, 35, 516, 522Troubleshooting, 409, 533Typeface, 445UUnacceptable paper, 294UNITED STATES GOVERNMENT RESTRICTED RIGHTS, 25Update Address Book, 155, 159, 162Updater, 409USB, 462USB Direct Print, 132, 142USB Direct Print Defaults, 135, 191USB port, 36, 59-60, 131, 140USB printing, 80USB Services, 132USB Settings, 131Use Another Tray, 130, 139, 187, 196Use Manual Address, 188User Account, 425User Authentication, 425User ID Block, 135, 148User Setup Disk Creating Tool, 407Using Dell Printer Configuration Web Tool, 120VVerifying IP settings, 73WWall jack connector, 36, 59, 61, 463Warranty, 566Warranty information, 30Waste toner box, 35, 490Web Link Customization, 136, 152Web services on devices, 315Weekly Settings, 132, 143WEP, 169White document cover, 503White sheet, 503Width guide, 76Wi-Fi Direct, 153, 170, 228, 317WINS, 154, 161Wired NetworkIP Filter, 231Protocol, 229
578 AppendixReset LAN, 231Wireless Adapter, 50Wireless adapter socket, 36Wireless Settings, 153, 168WPA-Enterprise, 169, 441-442WPA-PSK, 169WPS-PBC, 54WPS-PIN, 54WSD, 154, 161, 315WSD Print, 159XXPS printer driver, 81, 84YYellow terminator, 62YMC Offset, 135

Navigation menu