Ericsson LG SBG-1000 Smart Business Gateway User Manual

Ericsson-LG Co., Ltd. Smart Business Gateway Users Manual

Users Manual

SBG-1000 Quick Start Guide SBG-1000 Quick Start Guide
SBG-1000 Quick Start Guide Regulatory and Safety Notices 1. Radio Frequency Emissions: FCC Compliance statement: This device complies with Part 15 of the FCC rules. Operation is subject to the following conditions; (1) This device may not cause harmful interference. (2) This device may accept any interference received, including interference that may cause undesired operation. This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and the receiver.  Connect the equipment into an outlet on a different circuit from that to which the receiver is connected. If problems persist, consult the dealer or an experienced radio/TV technician for help. Canadian Compliance statement: This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. This device complies with Class B limits of Industry Canada. Operation is subject to the following two conditions; 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. STATEMENT: The term "IC" before the radio certification number only signifies that Industry Canada technical specifications were met. CAUTION: Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. European Union Declarations of Conformity: LG-Ericsson Co., Ltd. declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, Electromagnetic Compatibility Directive (2004/108/EEC) and Low Voltage Directive (2006/95/EEC) The product fulfills the essential requirements of the harmonized standards shown above. 2. Product Safety Instructions This product complies with and conforms to the following international Product Safety standards as applicable: Safety of Information Technology Equipment, IEC 60950-1, including Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1
SBG-1000 Quick Start Guide 3. Privacy: This multi-line telephone system (MLTS) implements security and encryption technologies appropriate for DECT however, privacy of communications may not be ensured when using this telephone. 4. RF Exposure Statement: This equipment complies with FCC/IC RF radiation exposure limits set forth for an uncontrolled environment. Use of other accessories may not ensure compliance with FCC/IC RF exposure guidelines. This device must not be co-located or operating in conjunction with any other antenna or transmitter. The changes or modifications not expressly approved by the party responsible for compliance could void the user‟s authority to operate the equipment. Base Station : This equipment complies with FCC/IC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions."
SBG-1000 Quick Start Guide I Table of Contents 1 SYSTEM OVERVIEW ........................................................................... 1 1. SBG-1000 Network Connection Diagram ................................................... 1 1.2 PSTN back-up types ................................................................................... 1 2 INSTALLATION .................................................................................... 2 2.1 Unpacking ................................................................................................... 2 2.2. Wall Mounting/ Wiring Arrangement ........................................................ 3 2.2.1. Wall Mounting ............................................................................................................ 3 2.2.2. Wiring Arrangement ................................................................................................... 3 3 SPECIFICATIONS ................................................................................ 4 3. Specifications ............................................................................................... 4 3.1. General Specifications .................................................................................................. 4 3.2. System Capacity ........................................................................................................... 5 4 CONNECTIONS ................................................................................... 6 4. Connections .................................................................................................. 6 4.1 Connection for AC/DC adapter ...................................................................................... 6 4.2 Connections for LAN/ WAN/ PSTN Back-up ................................................................. 7 5 FUNCTION BUTTONS/ LED ICONS/ LEDS ..................................... 10 5. Function Buttons/ LED Icons/ LEDs ......................................................... 10 5.1. Function Buttons ......................................................................................................... 10 5.2. LED Icons ................................................................................................................... 11 5.3. LEDs ..................................................................................................................... 12 6 STARTING SBG-1000 ........................................................................ 13 6. Installation wizard ....................................................................................... 13 7 TROUBLESHOOTING ....................................................................... 20
SBG-1000 Quick Start Guide 1 1 SSYYSSTTEEMM OOVVEERRVVIIEEWW 1. SBG-1000 Network Connection Diagram SBG-1000 (Smart Business Gateway-1000) SBG-1000 is all-in-one multi-service communication solution via single Internet connection for small businesses. The following figure shows the components that make up the SBG-1000 system. Figure 1. Network Connection Diagram 1.2 PSTN back-up types PSTN back-up functions can be supported using ONLY one of following daughter board types assembled from the factory. Daughter board types for PSTN back-up Resources Remark CIU1 installed in SBG-1000 CO 1 port CO Interface Unit CIU2 installed in SBG-1000 CO 2 ports CO interface Unit BRIU installed in SBG-1000 BRI 1 port (2B + D) Basic Rate Interface Unit CSIU installed in SBG-1000 CO 1 port & SLT 1port CO & SLT Interface Unit
SBG-1000 Quick Start Guide 2 2 IINNSSTTAALLLLAATTIIOONN 2.1 Unpacking Open the box and verify the items shown in the following figure are included: Figure 2.1. SBG-1000 Carton Contents
SBG-1000 Quick Start Guide 3 2.2. Wall Mounting/ Wiring Arrangement 2.2.1. Wall Mounting 1. Install the wall mount bracket to the wall and drill the hole. 2. Install 3 anchor plugs into the wall. 3. Insert 3 included screws into the 3 anchor plugs. 4. Install the SBG-1000 system to the wall mount bracket. Figure 2.2.1. Wall Mounting Note: Basically, LG-ERICSSON recommends the wall mounting installation for better wireless characteristics. 2.2.2. Wiring Arrangement Figure 2.2.2. Wiring Arrangement
SBG-1000 Quick Start Guide 4 3 SSPPEECCIIFFIICCAATTIIOONNSS 3. Specifications 3.1. General Specifications 3.1.1. Dimension and Weight ITEM HEIGHT(mm) WIDTH(mm) DEPTH(mm) WEIGHT(g) SBG-1000 System (with CIU1 back-up) 34 278 233 860.5 3.1.2 Environment ITEM DEGREES (℃) DEGREES (℉) Operation Temperature 0~40 32~104 Optimum Operation Temperature 20~26 68~78 Storage Temperature 10~70 32~158 Relative Humidity 0~80% non-condensing 3.1.3 AC/DC Power Adapter Electrical SPECIFICATION - AC Input 100 ~ 240 Volt AC @50/60Hz, 1A Max. - DC Output DC48V, 0.8A Max., 38.4W 3.1.4 SLT (Basic SLT or CSIU) ITEM SPECIFICATION Connector RJ-45 Modular Jack Loop distance 1.5 km with AWG24 Caller Identification (CID) FSK (ITU-T V.23 or Bell 202) or DTMF (ITU-T Q.23) Ring capacity/ frequency 60Vrms (up to 3 REN)/ 25Hz 3.1.5 CO (CIU1 or CIU2 or CSIU) ITEM SPECIFICATION Connector RJ-45 Modular Jack Interface type Loop start CO, Caller Identification (CID) detection 3.1.6 BRI (with BRIU) ITEM SPECIFICATION Connector RJ-45 Modular Jack Maximum wiring distance 1000 m (Point to point) / 200 ~ 500 m (Point to multi point) 3.1.7 Ethernet (LAN port 1 ~ LAN port 8) ITEM SPECIFICATION Connector RJ-45 Modular Jack LAN Interface 10/100 BASE-T (Auto-Negotiation), 10 Mbps or 100 Mbps, IEEE 802.3 Maximum wiring distance/ Cable 100 m/ 0.328kft, Category 5 UTP cable
SBG-1000 Quick Start Guide 5 3.1.8 Ethernet (WAN port) ITEM SPECIFICATION Connector RJ-45 Modular Jack WAN Interface 10/100/1000 BASE-T (Auto-Negotiation), 10 Mbps or 100 Mbps or 1000 Mbps, IEEE 802.3/ IEEE 802.3ab/ IEEE 802.3az Maximum wiring distance/ Cable 100 m/ 0.328kft, Category 5e UTP cable for 1000 Mbps 3.1.9 PoE (LAN port 1 ~ LAN port 4 only, LAN port 5 ~ LAN port 8 are not supported) ITEM SPECIFICATION Interface specification IEEE 802.3af (Total budgets : 20 W) 3.1.10 WiFi ITEM SPECIFICATION Interface specification/ Frequency IEEE 802.11 b/g/n (Draft 2.0), 2x2 MIMO, 2.412GHz ~ 2.472GHz Note: Basically, LG-ERICSSON recommends the wall mounting installation for better wireless characteristics. 3.1.11 DECT ITEM SPECIFICATION Interface specification CAT-iq 2.0, DECT 6.0 Frequency 1,880MHz ~ 1,900MHz for Europe, 1,920MHz ~ 1,930MHz for US Note: Basically, LG-ERICSSON recommends the wall mounting installation for better wireless characteristics. 3.1.12 USB ITEM SPECIFICATION Interface specification USB V 1.1, V2.0, Host mode 3.2. System Capacity Extension Trunk IP Wired Wireless SLT SIP Wired Wireless DECT SIP PSTN Back-up Total (Basic) 11 1 or 2 6 6 3 1 or 2 12 4 or 5 Total (Extended) 23 1 or 2 6 6 4 1 or 2 24 5 or 6 * PSTN back-up function using CIU1/ CIU2/ BRIU/ CSIU daughter board. * DECT : 4 simultaneous call, 6 registration * Lock key is required for system capacity extended.
SBG-1000 Quick Start Guide 6 4 CCOONNNNEECCTTIIOONNSS 4. Connections 4.1 Connection for AC/DC adapter 1. Open the side cover. 2. Connect the plug of AC/DC adapter on the right side of the SBG-1000 system. 3. Close the side cover and insert SBG-1000 system to the wall mount bracket. 4. Connect the plug of power cord to a wall outlet. Figure 4.1. Connection for AC/DC Adapter
SBG-1000 Quick Start Guide 7 4.2 Connections for LAN/ WAN/ PSTN Back-up 4.2.1 Port definition – Right side The following figure shows for port connections. Figure 4.2.1. Connections for LAN/ WAN/ PSTN Back-up 4.2.1.1 Pin Assignment for Ethernet (LAN) LAN port CONNECTOR PIN NUMBER NO. SIGNAL NAME FUNCTION RJ45 4,5,7,8 Reserved 1 TX+ Transmit Data 2 TX- Transmit Data 3 RX- Receive Data 6 RX+ Receive Data Note: SBG-1000 has 4 PoE ports for LAN1 ~ LAN4. (Maximum 20W). 4.2.1.2 Pin Assignment for Ethernet (WAN) WAN port CONNECTOR PIN NUMBER NO. SIGNAL NAME FUNCTION RJ45 1 DA_P Positive Data A 2 DA_N Negative Data A 3 DB_P Positive Data B 4 DC_P Positive Data C 5 DC_N Negative Data C 6 DB_N Negative Data B 7 DD_P Positive Data D 8 DD_N Negative Data D
SBG-1000 Quick Start Guide 8 4.2.1.3 Pin Assignment for SLT SLT port (MJ1-1) CONNECTOR PIN NUMBER NO. SIGNAL NAME RJ45 1 N/A 2, 3 N/A 4 SLT_RING 5 SLT_TIP 6, 7 N/A 8 N/A 4.2.1.4 Pin Assignment for Relay Contact and Alarm Detection MISC port (MJ2-1) CONNECTOR PIN NUMBER NO. SIGNAL NAME RJ45 1 RELAY-TIP 2 RELAY-RING 3, 4 N/A 5, 6 N/A 7 ALARM-TIP 8 ALARM-RING 4.2.1.5 Pin Assignment for PSTN Back-up LINE 1 (MJ1-2) CONNECTOR PIN NUMBER NO. SIGNAL NAME FUNCTION RJ45 1 N/A 2 N/A 3 TX+ Transmit data for BRIU 4 RX+/ CO1-R Receive data for BRIU or / CO1-RING for CIU/ CSIU 5 RX-/ CO1-T Receive data for BRIU or / CO1-TIP for CIU/ CSIU 6 TX- Transmit data for BRIU 7 N/A 8 N/A LINE 2 (MJ2-2) CONNECTOR PIN NUMBER NO. SIGNAL NAME FUNCTION RJ45 1 N/A 2 N/A 3 N/A 4 CO1-R/ SLT-R CO1-RING for CIU or SLT_RING for CSIU 5 CO1-T/ SLT-T CO1-TIP for CIU or SLT_TIP for CSIU 6 N/A 7 N/A 8 N/A PSTN back-up functions can be supported using ONLY one of following daughter board types assembled from the factory. Daughter board types Resources Remark CIU1 installed in SBG-1000 CO 1 port CO Interface Unit CIU2 installed in SBG-1000 CO 2 ports CO interface Unit BRIU installed in SBG-1000 BRI 1 port (2B + D) Basic Rate Interface Unit CSIU installed in SBG-1000 CO 1 port & SLT 1port CO & SLT Interface Unit
SBG-1000 Quick Start Guide 9 4.2.2 Port definition – Left side The following figure shows for USB connection. Figure 4.2.2.1. Connection for USB USB port CONNECTOR PIN NUMBER NO. SIGNAL NAME USB Type A 1 GND 2 D+ 3 D- 4 VBUS (+5V) Example for USB port Figure 4.2.2.2. Example for USB port 4 3 2 1
SBG-1000 Quick Start Guide 10 5 FFUUNNCCTTIIOONN BBUUTTTTOONNSS// LLEEDD IICCOONNSS// LLEEDDSS 5. Function Buttons/ LED Icons/ LEDs 5.1. Function Buttons The following figure shows for button functions. Figure 5.1. Function buttons SBG-1000 has 3 function buttons. Buttons Functions Remark WPS (WiFi Protect Setup) WiFi simple configuration Refer to CD manual for more detail Reset System reset Reset to defaults Database clear Refer to CD manual for more detail Note: . WPS button is used for activating wireless device connections. . Reset to defaults button is used for clearing SBG-1000‟s database only when pressed more than 5 seconds.
SBG-1000 Quick Start Guide 11 5.2. LED Icons The following figure shows for the Icons on the top of SBG-1000. Figure 5.2. LED Icons Icons Functions Remark Power (Blue) Power Connection On – Connected Off or Blink – Abnormal or not connected WAN (Pure Green) WAN Connection On – Connected Off or Blink – Abnormal or not connected WiFi (Pure Green) WiFi status On – Normal Off or Blink - Abnormal IP-PBX (Pure Green) IPECS protocol Blink – Normal On or Off - Abnormal
SBG-1000 Quick Start Guide 12 5.3. LEDs The following figure shows for LED functions. Figure 5.3. LEDs 5.3.1. LEDs for Ethernet (WAN) LED Indication (WAN port) LED DESCRIPTION Orange color Activity Status LED – Blink : Activity, ON : Idle Green color Link Status LED – ON : Link OK, OFF : No Link 5.3.2. LEDs for Ethernet (LAN) LED Indication (LAN ports) LED DESCRIPTION Orange color Speed Status LED – ON : 100Mbps, OFF : 10Mbps Green color Link Status LED – ON : Link OK, OFF : No Link, Blink : Data Transfer
SBG-1000 Quick Start Guide 13 6 SSTTAARRTTIINNGG SSBBGG--11000000 6. Installation wizard The installation wizard is the first and foremost configuration procedure, which automatically diagnoses your network environment and configures its components. It is a step-by-step procedure that guides you through establishing an Internet connection, a wireless network, and helps you to subscribe for different services. The wizard progress box, located at the right hand side of the screen, provides a monitoring tool for its steps during the installation progress. Figure 6.1 Welcome to SBG-1000 Installation Wizard 1. To start the installation wizard, perform the following: Select the desired language and click „Next‟ to continue. The „Login Setup‟ screen appears. Figure 6.2. Login Setup 2. Enter a valid email address. It will be used by your service provider for sending you important service information. 3. The „User Name‟ field is auto-completed by the username part of your email address. You can enter another username, which may only consist of letters and numbers. 4. Enter a password, and retype it in the next field to verify its correctness.
SBG-1000 Quick Start Guide 14 Note: It is recommended to write down your login details on a piece of paper, and store it in a safe place. 5. Click „Next‟. The wizard is now ready to begin your gateway‟s configuration. 6. Click „Next‟. The wizard procedure will commence, performing the steps listed in the progress box consecutively, stopping only if a step fails or if input is required. The following sections describe the wizard steps along with their success/failure scenarios. If a step fails, use the „Retry‟ or „Skip‟ buttons to continue. Warning: The installation wizard overrides all Internet connection settings, which you may have previously defined. 6.1 Step 1: Test Ethernet Link The first step is a test of the Ethernet connection. Figure 6.3 Test Ethernet Link This step may fail if SBG-1000 cannot detect your Ethernet link (for example, if the cable is unplugged). In this case, the screen changes to the following. Figure 6.4 Test Ethernet Link – Failure Verify that your Ethernet/DSL cable is connected properly, and click „Retry‟.
SBG-1000 Quick Start Guide 15 6.2 Step 2: Analyze Internet Connection Type The next step is an analysis of your Internet connection. Figure 6.5 Analyze Internet Connection Type This step may fail if SBG-1000 is unable to detect your Internet connection type. Figure 6.6 Analyze Internet Connection Type – Failure In this case, you can manually set the Internet connection type, by clicking the corresponding button. The following screen appears. Figure 6.7 Manual Internet Connection Type Setup To learn about manually configuring your Internet connection, refer to Section 6.4.
SBG-1000 Quick Start Guide 16 6.3 Step 3: Setup Internet Connection If your Internet connection requires login details provided by your Internet Service Provider (ISP) (e.g. when using PPPoE), the following screen appears. Figure 6.8 Internet Account Information Enter your user name and password and click „Next‟. Failure to enter the correct details yields the following message. Click „Back‟ and try again. Figure 6.9 Setup Internet Connection You may have forgotten your login details, issued by your ISP. SBG-1000 saves the username and password of the PPPoE connection to the ISP, even if it is restored to the factory default settings. When restoring the connection with the installation wizard, SBG-1000 will offer your old login details. Figure 6.10 Internet Account Information
SBG-1000 Quick Start Guide 17 6.4 Step 4: Test Service Provider Connection This step tests the connectivity to your ISP. Figure 6.10 Test Service Provider Connection 6.5 Step 5: Test Internet Connection This step tests the connectivity to the Internet. Figure 6.11 Test Internet Connection 6.6 Step 6: Wireless Setup This step enables you to rename your wireless network, as well as change its security level. Figure 6.12 Wireless Setup
SBG-1000 Quick Start Guide 18 SBG-1000 assigns a default name for its wireless network, which you may later change. Select the wireless security level. The default “Medium” level secures your network by requiring users to provide a password in order to connect. “High” level utilizes the Wi-Fi Protected Access (WPA) protocol, requiring a password (network key) as well, but also encrypts the wireless traffic. When selecting this option, enter an eight-character password in the provided field. Click „Next‟ to continue. 6.6.1 Setup via Wireless Connection If you are running the installation wizard while being connected to SBG-1000 via a wireless connection, the wizard does not change the default SSID (to prevent you from disconnecting). If you choose to change it manually, the following screen appears, requesting that you re-establish your wireless connection (from your computer) before proceeding with the wizard. Figure 6.13 Wireless Setup This screen also appears after selecting the High wireless security level, or after changing the previously entered WPA password (sees Figure 6.13). 6.6.2 Additional SSIDs with Virtual Access Points If your gateway supports multiple virtual access points, an additional pre-configured WPA-secured wireless network is displayed in „Wireless Setup‟ screen. Figure 6.14 Wireless Setup You can change the default name and network key (password) of this encrypted wireless network in their respective text fields (clicking „Next‟ will save the new details). This wireless network will also appear in the „Network
SBG-1000 Quick Start Guide 19 Connections‟ screen under the „System‟ tab, where it can be edited or deleted such as any other network connection. Figure 6.15 Network Connections Note: In order to delete this connection, you must first remove it from under the LAN bridge. 6.7 Step 10: Installation Completed This screen provides a summary of all the above Internet connection configuration steps and their results. Click „Finish‟ to complete the wizard procedure. Figure 6.16 Installation Completed Refer to CD manual for more detailed information.
SBG-1000 Quick Start Guide 20 7 TTRROOUUBBLLEESSHHOOOOTTIINNGG Problem Cause/Symptom Solution System power failure AC Power Fail Check the AC Power source. Check the Inlet and adapter connection. Replace AC/DC adapter with a good one. Power On/Off Icon (On – Normal, Off or blink – Abnormal) Check DC Output voltage and DC/DC. System does not operate Power short circuit (Adapter, DC/DC circuit on main board) Check the connection between main board and PSTN back-up board. Check AC/DC adapter and DC/DC. Check a short circuit on the main board or PSTN back-up board. Press the Reset button for system restart. Press the Reset to defaults button for The factory default mode. Bad board connection (PSTN back-up board) IP phone does not operate Bad connection (Between the LAN port and IP Terminals) Check the connection between the LAN port and IP Terminals on MDF. SBG has 4 PoE ports for LAN1 ~ LAN4. The other ports (LAN5~LAN8) should be connected adapter to IP Terminals. Maximum distance of LAN port Check the Max. distance between the LAN port and IP terminals Bad IP Terminals Plug the IP Terminals into another LAN port that has been verified as working. If the IP Terminals still does not work properly, replace the IP Terminals. SLT does not operate Bad connection (Between the SLT port and SLT) Check the connection between the lines of the SLT on the MDF. (Refer to connections for MDF) CO line operation failure Bad connection (Between the CO port and CO line) Check the connection between the lines of the CO on the MDF. (Refer to connections for MDF) Relay does not operate Bad connection Check the connection. (Refer to connections for MDF) Alarm does not operate Bad connection Check the connection. (Refer to connections for MDF) WAN does not operate Bad connection or IP setting Check the network connection. (Refer to connections for MDF) Check WAN type and IP setting. WAN Icon (On : connected) Check WAN LEDs on modular jack. LAN does not operate Bad connection or IP setting Check the network connection. (Refer to connections for MDF) Check LAN LEDs on modular jack. (Link/Activity, Speed) WiFi does not operate Bad connection Check wireless network and setting. Recommend the wall mount for WiFi. DECT does not operate Bad connection Check DECT terminal setting. Recommend the wall mount for DECT.
RSS‐GENSection7.1.5. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. 
Rapport d'exposition de rayonnement d'IC rf : Cet équipement est conforme aux limites d'exposition de rayonnement d'IC rf déterminées pour un environnement non contrôlé. Ce dispositif et son antenne ne doivent pas n'être coïmplantés ou opération en même temps qu'aucune autre antenne ou émetteur.
FCC RF Radiation Exposure Statement The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operation in conjunction with any other antenna or transmitter. Rapport d'exposition de rayonnement de la FCC rf Les antennes utilisées pour cet émetteur doivent être installées pour fournir a la distance de séparation au moins de 20 cm de toutes les personnes et ne doit pas être coïmplanté ou opération en même temps que toute autre antenne ou émetteur.

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